Zettle by PayPal

order-capture-split-merge

Micro-merchant checkout; split-check behaviour is not documented on the US product or pricing pages.

order-capture-offline-order-entry

The vendor's only published offline article excludes its own POS app: 'Offline payments are currently only available through select Point of Sale (POS) Apps that have integrated PayPal's POS SDK and enabled the Offline Payments feature. This functionality is not available for standard PayPal POS App.' Offline card acceptance is therefore a capability the SDK grants to third-party apps built on Zettle, not a capability of the Zettle/PayPal Point of Sale app being scored (developer.zettle.com/docs/payment-integrations/android-sdk/user-guides/manage-offline-card-payments, retrieved 2026-08-08). The product overview article states the connectivity requirement directly: 'For PayPal Point of Sale to work, you need to be connected to a 3G, 4G or wifi network' (https://www.zettle.com/gb/help/articles/1083274-what-is-paypal-point-of-sale, retrieved 2026-08-08). I retrieved all 91 articles in the GB help centre and grepped them for offline / no internet / connection lost; the only substantive hits are the offline-payments article above and the 'Repeat Payments' article's advice to keep 'a stable internet connection'. No article describes creating orders, applying modifiers, routing to a kitchen or tendering cash while the connection is down, and none publishes a degraded-mode matrix. Cash tender itself is documented only as an in-app payment method with no offline behaviour stated (https://www.zettle.com/gb/help/articles/1084756-taking-cash-payments, retrieved 2026-08-08). https://www.zettle.com/gb/help/articles/7102116-offline-payments · retrieved 2026-08-08 adversarially verified

order-capture-kiosk-first-party differentiator

Not scored by this record.

order-capture-drive-thru

Not scored by this record.

order-capture-drive-thru-timers

Not scored by this record.

order-capture-voice-ai differentiator

Not scored by this record.

order-capture-throttling differentiator

Not scored by this record.

order-capture-scheduled-orders

No make-queue or fire-time concept in the product.

order-capture-order-ready-signal differentiator

Not scored by this record.

order-capture-void-comp-controls

Not scored by this record.

menu-pricing-nested-modifiers

Product variants and options exist; three-level nesting with per-level min/max and forced selection is not documented.

menu-pricing-modifier-price-by-parent-size

The Product library help article is the complete product-model reference and contains no modifier entity of any kind. The only compositional construct is variants: 'You can add multiple variants to a product that comes in more than one option, such as size, colour and style. You can add up to three options per product... A product can have up to 100 variants in total.' Variant prices are per-product only ('these attributes are editable on variant-level'); there is no shared modifier reusable across parent items, so no parent-by-size price matrix exists. Corroborated at grade A: the Purchase API reference (https://developer.zettle.com/docs/api/purchase/api-reference-md, retrieved 2026-08-04) line-item model has variant fields and zero occurrences of 'modifier' or 'addon'. The one Zettle article that ever documented modifiers, 2388639-using-product-modifiers-with-zettle-food-and-drink, now 30x-redirects to paypal.com/uk/business/pos-system/restaurants — that surface belonged to the retired Zettle Food & Drink product. https://www.zettle.com/gb/help/articles/1165263-product-library · retrieved 2026-08-04

menu-pricing-topping-quantity-tiers

No modifier construct exists to tier. The Product library article enumerates the whole model — products, up to three variant options per product, categories, folders, discounts, Pages — with no modifiers, no add-ons and no quantity or multiplier field. Variant option values are discrete named values ('The size option has three values: Small, Medium, Large'), a selection not a quantity tier, and each carries a flat price rather than a multiplier. Corroborated at grade A by the Purchase API reference (https://developer.zettle.com/docs/api/purchase/api-reference-md, retrieved 2026-08-04), whose line-item schema contains no modifier or multiplier field. Light/regular/extra pricing is therefore only reachable by creating separate variant values or separate products. https://www.zettle.com/gb/help/articles/1165263-product-library · retrieved 2026-08-04

menu-pricing-size-style-matrix differentiator

Not scored by this record.

menu-pricing-included-allowance differentiator

Not scored by this record.

menu-pricing-combos

Not scored by this record.

menu-pricing-upsell-prompts differentiator

Not scored by this record.

menu-pricing-86-propagation

Not scored by this record.

menu-pricing-countdown-auto-86 differentiator

Not scored by this record.

menu-pricing-dayparting

Not scored by this record.

menu-pricing-channel-price-books

Not scored by this record.

menu-pricing-dual-pricing differentiator

Not scored by this record.

menu-pricing-allergen-nutrition

Not scored by this record.

menu-pricing-3p-menu-push

Not scored by this record.

menu-pricing-dynamic-pricing

Not scored by this record.

payments-processor-choice differentiator

Not scored by this record.

payments-published-rates differentiator

Not scored by this record.

payments-dual-pricing differentiator

Not scored by this record.

payments-surcharge-guardrails differentiator

Not scored by this record.

payments-emv-nfc

Accepted payment methods names the devices and the wallets: 'The PayPal Reader, Zettle Reader 2 and Terminal allow you to accept contactless and card payments as well as transactions with mobile wallets such as Apple, Samsung, and Google Pay', with Apple Pay, Google Pay and Samsung Pay listed individually. Chip is documented procedurally in Taking card & contactless payments - 'For contactless cards: Tap the card on the screen. For chip card payments: Insert the card in the card slot' followed by 'Enter PIN or sign (if applicable)' (https://www.zettle.com/gb/help/articles/1084729-taking-card-and-contactless-payments, retrieved 2026-08-08). The shortfall is the other direction: magstripe is gone, not EMV/NFC - 'Our latest card readers do not support swipe transactions with magnetic stripe cards.' https://www.zettle.com/gb/help/articles/1084715-accepted-payment-methods · retrieved 2026-08-08

payments-softpos-tap-to-pay differentiator

Not scored by this record.

payments-qr-guest-pay differentiator

Not scored by this record.

payments-offline-store-and-forward differentiator

Not scored by this record.

payments-offline-decline-liability differentiator

Not scored by this record.

payments-gift-cards

Gift cards exist in some Zettle markets; not confirmed for the US PayPal Point of Sale product.

payments-split-tender

Not scored by this record.

payments-refund-void-controls

Refunds are supported; role-based approval and an immutable approver audit log are not documented.

payments-chargeback-tooling differentiator

Not scored by this record.

payments-card-on-file differentiator

Not scored by this record.

payments-payout-timing differentiator

Not scored by this record.

payments-p2pe-pci4

Not scored by this record.

kitchen-station-routing

No KDS product in the lineup.

kitchen-expo-consolidation

Migrated from the 2026-08-01 research pass; no source URL was recorded.

kitchen-prep-time-pacing differentiator

Not scored by this record.

kitchen-order-throttling differentiator

Not scored by this record.

kitchen-channel-pause-propagation differentiator

Not scored by this record.

kitchen-order-ready-callback differentiator

Not scored by this record.

kitchen-bump-bar-hardware

Migrated from the 2026-08-01 research pass; no source URL was recorded.

kitchen-all-day-counts

Not scored by this record.

kitchen-sla-alerts

Not scored by this record.

kitchen-printer-fallback differentiator

Not scored by this record.

kitchen-offline-operation differentiator

Not scored by this record.

kitchen-item-build-screens differentiator

Not scored by this record.

kitchen-recall-refire

Not scored by this record.

kitchen-order-modification-alerts differentiator

Not scored by this record.

kitchen-guest-ready-notification differentiator

Not scored by this record.

kitchen-waste-logging

Not scored by this record.

kitchen-speed-of-service-reporting

Not scored by this record.

kitchen-prep-forecasting

Not scored by this record.

delivery-dispatch-board

Migrated from the 2026-08-01 research pass; no source URL was recorded.

delivery-address-validation

Not scored by this record.

delivery-daas-dispatch

Not scored by this record.

delivery-3p-direct-integration differentiator

Not scored by this record.

delivery-3p-injection

Not scored by this record.

delivery-menu-push

Not scored by this record.

delivery-86-sync

Not scored by this record.

delivery-store-pause

Not scored by this record.

delivery-3p-reconciliation differentiator

Not scored by this record.

delivery-injection-error-visibility differentiator

Not scored by this record.

delivery-tracking-page

Not scored by this record.

delivery-promise-time differentiator

Not scored by this record.

digital-first-party-web

PayPal sells online checkout and invoicing separately; a branded restaurant ordering site writing into the POS is not documented.

digital-menu-single-source

There is no first-party digital ordering channel to single-source. The help centre's 'Getting started with integrations' article presents online selling solely as connecting a third-party e-commerce platform — Adobe Commerce, BigCommerce, ePages Now, PrestaShop, Shopify, Shopware or WooCommerce — with data synced between the Zettle product library and the external store; no Zettle-owned web or app ordering channel, online menu or first-party checkout appears in the article or anywhere in the help centre. The Product library reference (1165263, retrieved 2026-08-04) likewise contains no digital-menu or online-channel concept in the product model. A digital menu therefore always lives in a third-party platform as a separate build kept aligned by integration sync — exactly what the claim's 'first-party digital channels ... without a separate digital menu build' excludes. The former zettle.com/gb/integrations/e-commerce page now 301-redirects to paypal.com/uk/zettle. https://www.zettle.com/gb/help/articles/2645279-getting-started-with-integrations · retrieved 2026-08-04

digital-native-app differentiator

Not scored by this record.

digital-account-saved-payment

PayPal wallet identity exists at the consumer layer; a merchant-branded guest account with reorder is not a POS feature here.

digital-upsell-engine differentiator

Not scored by this record.

digital-scheduled-pacing

Not scored by this record.

digital-fulfillment-modes

Not scored by this record.

digital-qr-table

Not scored by this record.

digital-kiosk differentiator

Not scored by this record.

digital-voice-ai-phone differentiator

Not scored by this record.

digital-drivethru-ai

Not scored by this record.

digital-sms-ordering

Not scored by this record.

digital-google-order differentiator

Not scored by this record.

digital-apple-business-connect

Not scored by this record.

digital-loyalty-attach

Not scored by this record.

digital-subscriptions

Not scored by this record.

digital-promo-parity

Not scored by this record.

digital-guest-data-ownership differentiator

Not scored by this record.

digital-checkout-pci-sca

Not scored by this record.

digital-surcharge-transparency differentiator

Not scored by this record.

guest-loyalty-unified-profile

The documented linking mechanism is manual, per sale, in-store only - the opposite of automatic cross-channel merge. Per the Customer lists article (renamed 'PayPal Point of Sale Customer lists'; all quotes re-verified verbatim on 2026-08-08): 'You can only create new customers in your Customers menu in the app, or add them to the sale in the receipt view after taking payment', and both documented sign-up paths - 'Pass the device to your customer and ask them to enter their information' and 'Click Sign-up via QR code and ask your customer to scan the code with their smartphone camera' - begin with the same manual step, 'After taking payment, click Add or search for customer.' Insights accrue only to sales staff attach this way: 'To view analytics, customers must be added to your customer list. This is done during check-out by: Adding your products to the cart and check-out as usual. Click Add Customer and search for the customer shopping with you. This sale will now be logged under customer insights.' No dedup or merge behaviour is documented anywhere in the article - the only identity operations described are create and delete ('Open their profile and click the Delete button') - and there are no other first-party channels to merge in any case: Zettle offers no first-party web/app ordering or kiosk, the help centre's Integrations section being third-party e-commerce platforms only (Adobe Commerce, BigCommerce, ePages, PrestaShop, Shopify, Shopware, WooCommerce). https://www.zettle.com/gb/help/articles/2442005-paypal-point-of-sale-customer-lists · retrieved 2026-08-08

guest-loyalty-thirdparty-identity-attach differentiator

Not scored by this record.

guest-loyalty-accrual-models

One accrual model, not the required two. The loyalty article enumerates the entire configuration surface: signup vouchers (discount of 5%, 10%, 15% or 20%; validity 30, 90 or 365 days) and loyalty vouchers earned 'by spending a certain amount with your business, pre-defined by you in your loyalty settings' (a milestone amount; percentage or fixed-amount discount; validity 30, 90 or 365 days). Spend-milestone vouchers are the only accrual mechanism — there is no points-per-dollar balance and no visit/punch-count option anywhere in the documented settings, and vouchers 'can only be redeemed in full'. The claim requires at least two of points-per-dollar, visit/punch-count and spend-tier as configuration; Zettle's native program offers exactly one. https://www.zettle.com/gb/help/articles/6502151-loyalty-program-for-your-customers · retrieved 2026-08-04

guest-loyalty-offline-behavior differentiator

Not scored by this record.

guest-loyalty-offer-stacking-rules differentiator

Not scored by this record.

guest-loyalty-targeted-offers differentiator

Not scored by this record.

guest-loyalty-rfm-segmentation differentiator

Not scored by this record.

guest-loyalty-lifecycle-automation

Two always-on triggered automations exist, but not the three the claim names. Enrolment and milestone emails fire automatically once configured: 'each time you add a new customer to your Customer List, they'll receive the welcome email with the discount code. The codes are automatically generated', and 'Your customers receive the voucher in email every time they earn one (signup action, or milestone reached).' The automatic signup welcome covers the first-visit thank-you. SHORTFALL: no birthday automation and no lapsed win-back — the loyalty settings expose only the signup and spend-milestone triggers, and the help centre documents no campaign builder or other native marketing automation that could add them. https://www.zettle.com/gb/help/articles/6502151-loyalty-program-for-your-customers · retrieved 2026-08-04

guest-loyalty-native-email-sms differentiator

Not scored by this record.

guest-loyalty-consent-management

Not scored by this record.

guest-loyalty-10dlc-registration

Not scored by this record.

guest-loyalty-campaign-attribution differentiator

Not scored by this record.

guest-loyalty-data-export-portability differentiator

Not scored by this record.

guest-loyalty-review-capture-routing differentiator

Not scored by this record.

guest-loyalty-referral-program

Not scored by this record.

guest-loyalty-wallet-pass differentiator

Not scored by this record.

guest-loyalty-privacy-rights-tooling

Not scored by this record.

guest-loyalty-redemption-fraud-controls

Not scored by this record.

guest-loyalty-ai-offer-recommendation differentiator

Not scored by this record.

guest-loyalty-stored-value-gift

Not scored by this record.

labor-clock-in-at-pos

Staff accounts exist in Zettle in some markets; PIN/badge time clock is not documented for the US product.

labor-photo-punch-verification differentiator

Not scored by this record.

labor-geofenced-mobile-punch

Not scored by this record.

labor-offline-time-punch differentiator

Not scored by this record.

labor-granular-rbac

Two fixed tiers, owner and staff, with a hard-coded capability list the operator cannot alter. The My staff article enumerates the staff role exhaustively by section: staff CAN check out, use all activated payment methods, view all products and stock, view and search all receipts, 'Issue a refund of a sale they made', and 'Get an overview of their own sales only'; staff CAN'T add, edit or remove products, edit stock quantity, 'Issue a refund of a sale made by someone else', 'Access Sales reports', 'Access Product reports', invite other staff, or sign in to my.zettle.com at all. The only per-staff controls documented are rename and Inactivate — no per-action grants for void, comp, discount, drawer open or price change, and no per-location scoping. PayPal's US article (https://www.paypal.com/us/cshelp/article/how-do-i-add-staff-to-my-paypal-zettle-account-help664, retrieved 2026-08-04) gives the same fixed 'Staff users can: / Staff users can't:' pair, and the single permission toggle at creation is the all-or-nothing 'Use Zettle by PayPal tools'. https://www.zettle.com/gb/help/articles/1084768-my-staff · retrieved 2026-08-04

labor-manager-override-audit

There is no override to audit. The My staff article enumerates the staff permission model section by section and every restriction is a hard block, not a manager-approvable action — a staff member simply 'can't' issue a refund of someone else's sale, edit products, or open Sales reports, and no approval, escalation or manager-PIN path is offered anywhere in the article. Attribution that does exist is sale-level, not override-level: 'The staff member's first and last name are displayed on the receipt' and 'you can see which of your staff members made a specific transaction' in the my.zettle.com transaction download. That is a sales ledger, not a queryable immutable approvals trail attributing an approver to an override event. A site-scoped search of zettle.com, paypal.com help and the PayPal community for manager approval, override or PIN authorisation on Point of Sale returned no such feature. https://www.zettle.com/gb/help/articles/1084768-my-staff · retrieved 2026-08-04

labor-native-scheduling differentiator

Not scored by this record.

labor-demand-labor-forecast differentiator

Not scored by this record.

labor-realtime-labor-percent differentiator

Not scored by this record.

labor-overtime-prevention differentiator

Not scored by this record.

labor-minor-labor-rules

Not scored by this record.

labor-qualified-tips-w2-reporting differentiator

Not scored by this record.

labor-native-payroll differentiator

Not scored by this record.

labor-payroll-export-formats

Not scored by this record.

labor-shift-swap-workflow differentiator

Not scored by this record.

labor-server-performance-metrics differentiator

Not scored by this record.

inventory-recipe-bom-costing

Simple product/stock tracking only; no recipe or sub-recipe costing.

inventory-unit-conversion-yields

Migrated from the 2026-08-01 research pass; no source URL was recorded.

inventory-theoretical-vs-actual differentiator

Not scored by this record.

inventory-realtime-depletion differentiator

Not scored by this record.

inventory-86-auto-sync differentiator

Not scored by this record.

inventory-count-modes

No count workflow of any kind exists — the only documented stock adjustment is a direct quantity overwrite. The Inventory help article covers the entire feature: a per-product 'Inventory tracking' toggle, entering a starting number per variant, and updating stock from the Inventory view by tapping products, entering the new quantity and saving. Low-stock alerts ('By default, you'll be notified when you only have 3 left of a product. You can set your own low-stock limits') and oversell behaviour ('Inventory will never prevent you from selling... the inventory count will show as negative (-1)') complete the article. There is no full physical count session, no ad-hoc spot count, no scheduled recurring cycle count, and no variance record — a manual quantity edit replaces the prior number rather than logging a counted-vs-expected variance history. https://www.zettle.com/gb/help/articles/2771896-inventory · retrieved 2026-08-04

inventory-mobile-count-offline

Not scored by this record.

inventory-vendor-catalogs-edi differentiator

Not scored by this record.

inventory-invoice-ocr differentiator

Not scored by this record.

inventory-price-change-alerts differentiator

Not scored by this record.

inventory-par-auto-suggest differentiator

Not scored by this record.

inventory-waste-logging

Not scored by this record.

inventory-cogs-gl-export

Not scored by this record.

inventory-native-not-partner differentiator

Not scored by this record.

inventory-menu-margin-linkage differentiator

Not scored by this record.

reporting-realtime-dashboard

Both surfaces are documented. In the app: 'The reports section in the app is designed to give you a quick overview of your business. When you first enter the reports section, you can see a list of your last day's sales amount, number of sales and returns', with 'sales amount, sales, returns, fees, average sale, cash, redeemed gift cards' and top-selling products. On the web: 'Reports on my.zettle.com... The Reports overview page shows the summary of your daily, weekly and monthly sales', plus a Sales by hour graph for the selected day and sales/payments breakdowns by channel and payment method. Shortfall: the article never states refresh latency - no 'real time', no 'within minutes', and the finest documented granularity is an hourly bar for the current day - so 'reflecting transactions within minutes of the sale' is undocumented. The article also warns that behaviour differs for PayPal Business account users: 'If you are using Zettle with your PayPal Business account, the features differ slightly from what is described in this article.' https://www.zettle.com/gb/help/articles/1084803-about-reports · retrieved 2026-08-08

reporting-eod-closeout

A printable per-day sales report exists; a close-out reconciling to an expected cash deposit does not. 'About reports' documents daily/weekly/monthly reports in the app and at my.zettle.com covering sales amount, number of sales, returns, fees, average sale, payment-method breakdown, and VAT — 'collected VAT per VAT rate and what your sales are excluding and including VAT' — plus sales by product, category and staff member, printable ('Print the overview of your sales report on your receipt printer or a standard printer') and exportable ('choose between PDF or Excel report'). SHORTFALL: nothing reconciles the drawer — no expected cash deposit, float, paid-in/paid-out or counted-vs-expected cash section appears anywhere in the article, and tips and discount totals are not among the documented report contents, so the single end-of-day close-out document the claim describes is not among the enumerated reports. https://www.zettle.com/gb/help/articles/1084803-about-reports · retrieved 2026-08-04

reporting-pmix-modifier-level

Product-level sales reporting is expected; modifier-level PMIX with daypart and revenue-center filters is not documented.

reporting-comps-voids-audit

Not scored by this record.

reporting-cash-over-short

Not scored by this record.

reporting-labor-productivity

Not scored by this record.

reporting-channel-profitability differentiator

Not scored by this record.

reporting-scheduled-delivery

Not scored by this record.

reporting-public-api differentiator

Not scored by this record.

reporting-webhooks differentiator

Not scored by this record.

reporting-api-not-upcharged differentiator

Not scored by this record.

reporting-tier-paywall differentiator

Not scored by this record.

reporting-history-retention differentiator

Not scored by this record.

reporting-anomaly-alerts differentiator

Not scored by this record.

reporting-nl-query

Not scored by this record.

reporting-guest-cohorts differentiator

Not scored by this record.

reporting-sales-forecast differentiator

Not scored by this record.

reporting-tip-tax-compliance

Not scored by this record.

multi-location-multi-brand differentiator

Not scored by this record.

hardware-commodity-devices differentiator

Not scored by this record.

hardware-os-platforms

The Compatible smartphones and tablets article names the client platforms and states minimum versions and device requirements: 'Our card readers have been developed for compatibility with smartphones and tablets that run iOS or Android and have Bluetooth and an internet connection', then gives the floor per device - PayPal Reader, Zettle Reader 2 and Zettle Reader each 'Requires you to run Apple iOS 14 and higher or Android 8.1 and higher.' The Terminal is documented as its own client rather than a paired one: 'The PayPal Terminal is an all-in-one solution, which means it both runs the Zettle by PayPal app and accepts payments... the Terminal cannot be connected to other smartphones or tablets.' The back office is browser-based at my.zettle.com (About reports). No Windows or Linux register client exists, which is a scope fact rather than a shortfall. https://www.zettle.com/gb/help/articles/1084705-compatible-smartphones-and-tablets · retrieved 2026-08-08

hardware-handheld-purpose-built

Not scored by this record.

hardware-handheld-battery-swap differentiator

Not scored by this record.

hardware-handheld-lte

Not scored by this record.

hardware-offline-mode

No published matrix of what works with the internet down.

hardware-kds

Migrated from the 2026-08-01 research pass; no source URL was recorded.

hardware-kiosk differentiator

Not scored by this record.

hardware-drive-thru

Not scored by this record.

hardware-printer-compatibility

Not scored by this record.

hardware-peripherals

Not scored by this record.

hardware-p2pe-terminal

Not scored by this record.

hardware-tap-to-phone differentiator

Not scored by this record.

hardware-pricing-transparency differentiator

Not scored by this record.

hardware-ownership-vs-lease differentiator

Not scored by this record.

hardware-usable-after-churn differentiator

Not scored by this record.

hardware-byod

Not scored by this record.

extensibility-public-api-docs

developer.zettle.com is fully public: no login, no partner agreement, no gating. The reference pages embed the machine-readable spec itself - the Product Library reference page's payload begins '"spec":{"openapi":"3.0.1","info":{"title":"Product Library API","description":"The Product Library API is used for managing merchant's product information and product images.","version":"1.0.0"}' - retrieved anonymously with an ordinary browser user agent. developer.zettle.com/sitemap-0.xml lists 179 URLs, of which roughly 170 are docs: OAuth, Finance, Purchase, Product Library, Inventory (v1 and v2), Pusher webhooks, Gift Card, Image and Card Payments API sections each with an overview, concept pages, task guides and a reference, plus iOS SDK, Android SDK and Reader Connect integration docs, a changelog, a glossary, an FAQ and a downloadable Postman collection at /docs/api/get-postman-collection. A developer account is needed to create app credentials (/docs/get-started/user-guides/sign-up-for-a-developer-account), but not to read any of the above. https://developer.zettle.com/docs/api/product-library/reference · retrieved 2026-08-08 adversarially verified

extensibility-api-access-cost differentiator

Not scored by this record.

extensibility-free-sandbox differentiator

Not scored by this record.

extensibility-oauth-partner-apps

'The OAuth API handles merchants authentication and authorisation of external integrators... The OAuth API implements the OAuth 2.0 protocol.' Three documented flows: authorisation code grant with PKCE (the default, 'This flow should be used by all apps by default'), authorisation code grant for partner-hosted apps, and JWT assertion grant for self-hosted apps. The grant is merchant-issued — 'Redirect the merchant to the Zettle authorisation flow. The merchant will authorise the access request from the app' — and scoped: the OAuth API reference (https://developer.zettle.com/docs/api/oauth/api-reference, retrieved 2026-08-04) shows per-endpoint scopes in READ:/WRITE: form, e.g. READ:PRODUCT and WRITE:PAYMENT. Revocation is individual and operator-side both ways: a documented 'Disconnect app from user' endpoint — 'Remove a Zettle merchant from your app by disconnecting them from the app... clean up registered webhooks and remove access' — plus 'The API key may be revoked by your app users at my.zettle.com.' No shared static key or credential-sharing pattern is offered. https://developer.zettle.com/docs/api/oauth/overview · retrieved 2026-08-04

extensibility-webhooks-push

Genuine server push, not polling: 'The Pusher API provides events for you to listen to certain activities of the Zettle Go app at a working HTTPS endpoint on your server... the Pusher API sends the event in a POST request to the HTTPS endpoint', payload 'in real time', with a 10-second response timeout and a documented retry policy. Subscriptions are CRUD-managed. SHORTFALL: only one of the five order-lifecycle events in this claim is emitted. The event-payloads reference (https://developer.zettle.com/docs/api/pusher/concepts/event-payloads, retrieved 2026-08-04) enumerates the complete available set as nine events — PurchaseCreated, InventoryBalanceChanged, InventoryTrackingStarted, InventoryTrackingStopped, ProductCreated, ProductUpdated, ProductDeleted, OrganizationUpdated, ApplicationConnectionRemoved. There is no modified, paid, voided or refunded event, so refunds and cart changes still require polling the Purchase API. https://developer.zettle.com/docs/api/pusher/overview · retrieved 2026-08-04

extensibility-webhook-reliability differentiator

Not scored by this record.

extensibility-order-injection-api

Not scored by this record.

extensibility-doordash-preferred differentiator

Not scored by this record.

extensibility-first-party-delivery-integrations differentiator

Not scored by this record.

extensibility-middleware-compatibility

Not scored by this record.

extensibility-accounting-connectors

Not scored by this record.

extensibility-payroll-export

Not scored by this record.

extensibility-app-marketplace

Not scored by this record.

extensibility-headless-embedded

Not scored by this record.

extensibility-data-portability-exit differentiator

Not scored by this record.

reliability-offline-order-entry

Checked 2026-08-04 and still unresolvable from readable vendor pages. The help centre's compatible-smartphones-and-tablets article (1084705) states the app needs a device with 'Bluetooth and an internet connection' but no help article describes which functions survive a dropped connection, and there is no offline-mode article in the help centre. The developer portal documents an 'Offline Card Payments' beta for the PayPal Reader via SDK integrations, but those pages (developer.zettle.com/docs/payment-integrations/ios-sdk/concepts/offline-card-payments and the Android equivalent) render client-side and returned empty to the fetcher — and they concern card capture, not on-terminal order entry, ticket routing or check printing. PayPal community threads that search results indicate state 'Zettle does not have an offline mode' were unreachable: connect ECONNREFUSED to www.paypal-community.com:443 on 2026-08-04, and a search-index snippet is not a page read. Absent a readable vendor statement either way, order entry behaviour offline stays unknown.

reliability-offline-card-auth differentiator

Not scored by this record.

reliability-offline-decline-liability differentiator

Not scored by this record.

reliability-offline-kds-printing

No KDS; kitchen printing is not a documented first-party function.

reliability-printer-fallback

Migrated from the 2026-08-01 research pass; no source URL was recorded.

reliability-offline-feature-matrix

Not scored by this record.

reliability-public-status-page

Not scored by this record.

reliability-247-live-support

Not scored by this record.

reliability-menu-build-service differentiator

Not scored by this record.

reliability-hardware-replacement-sla

Not scored by this record.

reliability-pci-dss-4-attestation

Not scored by this record.

reliability-mfa-role-based-access

Not scored by this record.

reliability-self-serve-training

Not scored by this record.

reliability-cellular-backup

Not scored by this record.

commercial-month-to-month-contract differentiator

Not scored by this record.

commercial-no-early-termination-fee differentiator

Not scored by this record.

commercial-autorenew-terms-published

There is no software subscription, so no auto-renewal term exists; nothing is published on notice windows.

commercial-processing-not-bundled differentiator

Not scored by this record.

commercial-interchange-plus-published differentiator

Not scored by this record.

commercial-rate-increase-clause differentiator

Not scored by this record.

commercial-pricing-published

Exact US rates and hardware prices published: 2.29% + $0.09 card-present, no monthly or setup fee, reader $29/$79, terminal $199/$239. https://www.paypal.com/us/business/pos-system/pricing · retrieved 2026-08-01

commercial-module-unbundling differentiator

Not scored by this record.

commercial-hardware-purchase-outright

Reader and Terminal sold outright at published prices; no lease or rental requirement stated. https://www.paypal.com/us/business/pos-system/pricing · retrieved 2026-08-01

commercial-hardware-not-locked differentiator

Not scored by this record.

commercial-data-export-self-serve

Not scored by this record.

commercial-export-customer-and-loyalty differentiator

Not scored by this record.

commercial-post-termination-export-window differentiator

Not scored by this record.

commercial-data-ownership-clause differentiator

Not scored by this record.

commercial-pci-p2pe-tokenization

Not scored by this record.

commercial-pci-dss-4-controls

Not scored by this record.

commercial-privacy-dsar-tooling

Not scored by this record.

commercial-wcag-kiosk-accessibility differentiator

Not scored by this record.

commercial-dual-pricing-compliant differentiator

Not scored by this record.