SumUp

order-capture-floor-plan-editor

Not scored by this record.

order-capture-seat-level

Not scored by this record.

order-capture-coursing-hold-fire

Not scored by this record.

order-capture-split-merge

Splitting exists in three documented forms: the Split Bills article offers "You can either split by people or by item" from the '…' menu on a table's order form; the PAY article adds an amount route — "you can change the amount tendered to split the bill, or if the sale has been assigned to a table, choose the three little dots at the top of the order basket before paying, and select 'split bill'"; and Table Management states "The system also gives you the option to transfer the order to another table if you require it." Shortfall: no seat-based split exists anywhere in the front-end documentation, no percentage split is documented, merging is absent — the only documented cross-table operation is transferring one order to another table, not combining two open checks — and nothing addresses splitting or merging after partial payment, which the claim explicitly requires. https://support.thegoodtill.com/support/split-bills · retrieved 2026-08-04

order-capture-bar-tab-preauth differentiator

Not scored by this record.

order-capture-transfer-audit

Not scored by this record.

order-capture-native-handheld

Not scored by this record.

order-capture-offline-order-entry

Not documented on the US pages we could reach; several SumUp POS pages returned 404.

order-capture-qr-same-check differentiator

Not scored by this record.

order-capture-kiosk-first-party differentiator

Not scored by this record.

order-capture-drive-thru

Not scored by this record.

order-capture-drive-thru-timers

Not scored by this record.

order-capture-voice-ai differentiator

Not scored by this record.

order-capture-throttling differentiator

Not scored by this record.

order-capture-scheduled-orders

Online/click-and-collect orders carry a pick-up time shown in the order list, order title, kitchen tickets and provisional/final tickets: "If the information is not filled in, by default, it is the creation time of the order + 20m." Shortfall: the order lands on the iPad on receipt and the pick-up time is only displayed on it — no documented hold-and-fire into the make queue at a computed time, and the only documented lead time is that single fixed 20-minute default, not a per-channel configurable one. https://help.sumup.com/en-GB/pos/articles/75000057453-how-to-identify-the-pick-up-time-of-an-online-order- · retrieved 2026-08-03

order-capture-catering

Not scored by this record.

order-capture-order-ready-signal differentiator

Not scored by this record.

order-capture-void-comp-controls

Not scored by this record.

menu-pricing-nested-modifiers

The Back Office modifier-set form carries the two halves the claim asks for at set level: "Set minimum and maximum number of modifiers allowed. Setting a minimum of 1 or more will make the modifier required", with "Optional in Order Type can make 'required' modifiers optional for specific Order Types (Dine-in, Take-Out, Delivery, etc)". Nesting exists on the option: "Use Modifier options to add a modifier to this modifier option. See Add a new Modifier Set." Shortfall: the documented depth is one nested level — a modifier set hung off a modifier option — and neither the modifier article nor the modifier-set article states that a set attached to an option can itself carry further sets, gives a maximum depth, or shows a three-level example, so the claim's "at least three levels deep" is documented only to two. https://help.sumup.com/en-US/articles/30Ejj6zz9J3a2zVnxr2Cay-how-to-add-a-new-modifier · retrieved 2026-08-04

menu-pricing-modifier-price-by-parent-size

Modifier sets carry a Modifier type of Global (all items), Category based or Product based, plus an "Amount and Default price if all the Modifier options will have the same price"; each modifier option then has its own "Price type and Price". Shortfall: varying one modifier's price by parent item is achieved by creating a second Category- or Product-scoped modifier set — i.e. duplicating the modifier — and the enumerated fields contain no parent x size price matrix and no size dimension at all. https://help.sumup.com/en-US/articles/30Ejj6zz9J3a2zVnxr2Cay-how-to-add-a-new-modifier · retrieved 2026-08-03

menu-pricing-fractional-placement differentiator

Not scored by this record.

menu-pricing-half-and-half-rule differentiator

Not scored by this record.

menu-pricing-topping-quantity-tiers

The modifier-option form includes "Enable quantity selection to specify quantity of Modifier option", so a topping can be taken more than once. Shortfall: quantity is a plain multiplier on the option's single Price field — the enumerated option fields (name, kitchen name, price type/price, button colour, default-selected, dates, nested modifier options) contain no named light/regular/extra/double tiers and no per-tier price multiplier, so this is exactly the "adding the modifier twice" behaviour the claim distinguishes from. The EU POS Pro option form is thinner still: "the option name, you can add a price if the option is paying, his VAT". https://help.sumup.com/en-US/articles/30Ejj6zz9J3a2zVnxr2Cay-how-to-add-a-new-modifier · retrieved 2026-08-03

menu-pricing-size-style-matrix differentiator

Not scored by this record.

menu-pricing-included-allowance differentiator

Not scored by this record.

menu-pricing-combos

Not scored by this record.

menu-pricing-upsell-prompts differentiator

Not scored by this record.

menu-pricing-86-propagation

Not scored by this record.

menu-pricing-countdown-auto-86 differentiator

Not scored by this record.

menu-pricing-dayparting

Not scored by this record.

menu-pricing-channel-price-books

Not scored by this record.

menu-pricing-dual-pricing differentiator

Not scored by this record.

menu-pricing-allergen-nutrition

Not scored by this record.

menu-pricing-recipe-linkage differentiator

Not scored by this record.

menu-pricing-3p-menu-push

Not scored by this record.

menu-pricing-dynamic-pricing

Not scored by this record.

payments-processor-choice differentiator

Not scored by this record.

payments-published-rates differentiator

Not scored by this record.

payments-dual-pricing differentiator

Not scored by this record.

payments-surcharge-guardrails differentiator

Not scored by this record.

payments-emv-nfc

First-party reader family (Solo, Solo Lite, Air, 3G, PIN+, Tap to Pay) plus documented Apple Pay and Google Pay support. https://developer.sumup.com/ · retrieved 2026-08-01

payments-softpos-tap-to-pay differentiator

Not scored by this record.

payments-pay-at-table

Not scored by this record.

payments-qr-guest-pay differentiator

Not scored by this record.

payments-tip-adjust

Not scored by this record.

payments-tip-pooling differentiator

Not scored by this record.

payments-offline-store-and-forward differentiator

Not scored by this record.

payments-offline-decline-liability differentiator

Not scored by this record.

payments-gift-cards

Gift card functionality marketed alongside the POS; cross-location group redemption and online-channel redemption not documented. https://www.sumup.com/en-us/ · retrieved 2026-08-01 · not refetchable · site policy · graded D when read

payments-house-accounts

Not scored by this record.

payments-split-tender

Not scored by this record.

payments-refund-void-controls

Refunds are documented as an API/product capability, but role-based approval and an immutable approver audit log are not.

payments-chargeback-tooling differentiator

Not scored by this record.

payments-card-on-file differentiator

Not scored by this record.

payments-payout-timing differentiator

Not scored by this record.

payments-p2pe-pci4

Not scored by this record.

kitchen-station-routing

Routing is a per-product flag into three fixed destination classes, not a rule engine: product printing properties are "Send to kitchen" and "Send to drinks" (plus "other"), and "You can select multiple options for a product (i.e if you want a product to print out on the kitchen ticket and drinks ticket)". The KDS then filters on those same classes at the device: the KDS app guide says "This will control what orders will show on your KDS. So you may want everything to show, but you can alter this to only show drinks products, kitchen products etc", and the current SumUp KDS settings expose exactly four sections (Device, Fulfilment, Orders view, Logout) of which only Fulfilment routes anything — auto-accept plus "select which order categories appear on the KDS (e.g., show only food or drinks if they are separate)". Shortfall: destinations are the fixed kitchen/drinks/other triple rather than named stations, the routing key is the product flag alone — no order-type or revenue-centre dimension appears among the enumerated product printing properties — and the include/exclude choice is made on each KDS tablet rather than as per-location routing rules in Back Office. https://support.thegoodtill.com/support/printing · retrieved 2026-08-04

kitchen-expo-consolidation

Positive absence: the KDS article enumerates the complete interface as four screens — To Do, In Progress, Ready, Rejected — and the complete settings set as four sections (Device, Fulfilment, Orders view, Logout). Fulfilment offers only auto-accept and "select which order categories appear on the KDS (e.g., show only food or drinks if they are separate)". An order moves to Ready when one operator taps "Complete Order" on that device; there is no expo role, no consolidated multi-station order view, and no all-stations-bumped completion gate anywhere in the KDS documentation set (what-is / set-up / exploring / troubleshoot). https://help.sumup.com/en-GB/articles/5tmYbBkiipnwwMVNi2JT5s-article-exploring-my-sumup-kds-screen-and-settings · retrieved 2026-08-03

kitchen-course-firing differentiator

Not scored by this record.

kitchen-prep-time-pacing differentiator

Not scored by this record.

kitchen-order-throttling differentiator

Not scored by this record.

kitchen-channel-pause-propagation differentiator

Not scored by this record.

kitchen-order-ready-callback differentiator

Not scored by this record.

kitchen-bump-bar-hardware

Positive absence: the supported-hardware article enumerates KDS devices as "Most Android tablets" plus two named MicroTouch Android touch computers (21.5" and 15"); the GB pricing article names a 10-inch Lenovo tablet and a 15-inch SumUp tablet. No bump bar or programmable keypad appears in either list, and the documented interaction is tapping "Start Order" and "Complete Order" on the touchscreen. https://help.sumup.com/en-US/articles/u80M3aC1VzWI6M3wZcA4g-compatible-kds-tablets · retrieved 2026-08-03

kitchen-all-day-counts

Not scored by this record.

kitchen-sla-alerts

Not scored by this record.

kitchen-printer-fallback differentiator

Not scored by this record.

kitchen-offline-operation differentiator

Not scored by this record.

kitchen-item-build-screens differentiator

Not scored by this record.

kitchen-pizza-fractional-display differentiator

Not scored by this record.

kitchen-recall-refire

Not scored by this record.

kitchen-order-modification-alerts differentiator

Not scored by this record.

kitchen-guest-ready-notification differentiator

Not scored by this record.

kitchen-waste-logging

Not scored by this record.

kitchen-speed-of-service-reporting

Not scored by this record.

kitchen-prep-forecasting

Not scored by this record.

delivery-driver-roster

No driver or dispatch module appears anywhere in SumUp's published product catalog.

delivery-dispatch-board

Absent from the published catalog.

delivery-route-map differentiator

Not scored by this record.

delivery-driver-tracking differentiator

Not scored by this record.

delivery-zones-polygon differentiator

Not scored by this record.

delivery-zone-pricing

"Add local delivery" builds a zone from a list of postcodes, sets "a delivery fee for this zone", optional free delivery over a threshold, and "minimum order amount, delivery schedule and earliest and latest delivery dates"; "Customers enter their address at checkout, and the system automatically checks if delivery is available and calculates any applicable fees." Shortfalls: this lives in the SumUp Online Store rather than the restaurant POS ordering flow, zones are postcode lists rather than validated geographies, and the time element is a delivery schedule with earliest/latest dates — there is no per-zone quoted promise time. https://help.sumup.com/en-GB/articles/1fQiqsEjvss5lO65gFgx3H-online-store-shipping · retrieved 2026-08-03

delivery-address-validation

Not scored by this record.

delivery-driver-comp differentiator

Not scored by this record.

delivery-cash-reconcile

Not scored by this record.

delivery-daas-dispatch

Not scored by this record.

delivery-daas-fallback differentiator

Not scored by this record.

delivery-3p-direct-integration differentiator

Not scored by this record.

delivery-3p-injection

Not scored by this record.

delivery-menu-push

Not scored by this record.

delivery-86-sync

Not scored by this record.

delivery-store-pause

Not scored by this record.

delivery-3p-reconciliation differentiator

Not scored by this record.

delivery-injection-error-visibility differentiator

Not scored by this record.

delivery-tracking-page

Not scored by this record.

delivery-promise-time differentiator

Not scored by this record.

delivery-offline-behavior

Not scored by this record.

digital-first-party-web

Hosted checkout, payment widget and e-commerce plugins are first-party and commission-free, but this is a payments checkout rather than a restaurant ordering site tied to the POS menu. https://developer.sumup.com/ · retrieved 2026-08-01

digital-menu-single-source

The first-party digital channel (QR Order and Pay) draws on the POS catalogue but through its own menu builder: you create a "Menu name", add sections ("e.g. starters, main dish, side dish, drinks"), then "Click 'Add item', choose the desired items" — items are picked from the existing catalogue rather than re-keyed — with menus schedulable by time period and day. The what-is article documents live linkage for exactly two attributes: "Modifier support: integrates with modifiers from all supported POS systems" and "Out-of-stock management: syncs inventory from POS and checks stock in real-time." Shortfall: this is precisely a separate digital menu build — sections and item assignment are maintained per QR store — and no article states that a POS item edit (name or price) propagates automatically to the published QR menu; only stock state and modifiers are documented as synced. https://help.sumup.com/en-GB/articles/5DMyYhDtk3r23QizapYDHi-article-configure-the-menu-for-my-qr-order-and-pay · retrieved 2026-08-04

digital-native-app differentiator

Not scored by this record.

digital-account-saved-payment

Customer card tokenization is documented for online payments; guest accounts with saved addresses and one-tap reorder are not. https://developer.sumup.com/ · retrieved 2026-08-01

digital-upsell-engine differentiator

Not scored by this record.

digital-scheduled-pacing

Not scored by this record.

digital-fulfillment-modes

Not scored by this record.

digital-qr-table

Not scored by this record.

digital-kiosk differentiator

Not scored by this record.

digital-group-ordering

Not scored by this record.

digital-catering-portal differentiator

Not scored by this record.

digital-voice-ai-phone differentiator

Not scored by this record.

digital-drivethru-ai

Not scored by this record.

digital-sms-ordering

Not scored by this record.

digital-google-order differentiator

Not scored by this record.

digital-apple-business-connect

Not scored by this record.

digital-loyalty-attach

Not scored by this record.

digital-subscriptions

Not scored by this record.

digital-promo-parity

Not scored by this record.

digital-guest-data-ownership differentiator

Not scored by this record.

digital-checkout-pci-sca

Not scored by this record.

digital-surcharge-transparency differentiator

Not scored by this record.

guest-loyalty-unified-profile

SumUp Connect keeps a member profile keyed on phone number, reachable either from the Connect tablet or from "your Fivestars software on your Point-of-Sale" via a Check-In / Sign-Up button. Shortfalls: attribution is a manual check-in keyed on a phone number entered at the point of service, not automatic merge; SumUp documents no dedup/merge behaviour (a separate self-serve "Update My Number" tool exists for correcting a number); and no article documents first-party web-ordering or kiosk transactions landing on the same profile. https://help.sumup.com/en-US/articles/2TFVQRMABx0admuHSyNRzH-how-to-add-points-and-redeem-rewards-or-offers-on · retrieved 2026-08-03

guest-loyalty-thirdparty-identity-attach differentiator

Not scored by this record.

guest-loyalty-accrual-models

SumUp Connect is sold as loyalty/engagement from $269/mo; accrual models are not enumerated publicly.

guest-loyalty-tiers differentiator

Not scored by this record.

guest-loyalty-offline-behavior differentiator

Not scored by this record.

guest-loyalty-offer-stacking-rules differentiator

Not scored by this record.

guest-loyalty-targeted-offers differentiator

Not scored by this record.

guest-loyalty-rfm-segmentation differentiator

Not scored by this record.

guest-loyalty-lifecycle-automation

"AutoPilot automates targeted promotions... It sends the right message at the right time, customized based on the customer's relationship with the business." Named always-on triggers: a lapsed campaign fired "when a customer hasn't visited in 90 days, offering a tailored promotion to re-engage them", and messages "after a first visit"; "You can control the rewards and messages sent by AutoPilot." Birthday sends are named on the first-party product page (sumup.com/en-us/loyalty-program/automated-marketing/, grade C). Requires the separate SumUp Connect loyalty subscription (from $269/mo), not the POS licence. https://help.sumup.com/en-US/articles/65rxfdklyNuM7eVAv6FJJI-sumup-connect-how-to-set-up-an-autopilot-campaign · retrieved 2026-08-03

guest-loyalty-native-email-sms differentiator

Not scored by this record.

guest-loyalty-consent-management

Not scored by this record.

guest-loyalty-10dlc-registration

Not scored by this record.

guest-loyalty-campaign-attribution differentiator

Not scored by this record.

guest-loyalty-data-export-portability differentiator

Not scored by this record.

guest-loyalty-review-capture-routing differentiator

Not scored by this record.

guest-loyalty-referral-program

Not scored by this record.

guest-loyalty-wallet-pass differentiator

Not scored by this record.

guest-loyalty-privacy-rights-tooling

Not scored by this record.

guest-loyalty-redemption-fraud-controls

Not scored by this record.

guest-loyalty-ai-offer-recommendation differentiator

Not scored by this record.

guest-loyalty-stored-value-gift

Not scored by this record.

labor-clock-in-at-pos

Back Office > Settings > Time clock settings (under EMPLOYEE) offers "Require the employee to be clocked-in to make a sale", daily and weekly overtime thresholds, "Require the employee to be scheduled in order to clock-in", break handling, minor-hour limits, and "Set whether or not clocking-out should also sign-out the active user on the POS." The employee record carries a PIN code — "write down the Pin code so you can provide it to the employee later, they will need this to clock in" — plus per-location "Allow Access and Can Clockin" checkboxes. No separate time-clock hardware is referenced anywhere. https://help.sumup.com/en-US/articles/1f2qucDdX3x5IJmZCgG16A-adjust-time-clock-settings · retrieved 2026-08-03

labor-photo-punch-verification differentiator

Not scored by this record.

labor-offline-time-punch differentiator

Not scored by this record.

labor-granular-rbac

POS Pro rights are per discrete action and enumerated in full: access to settings, discounts, "Product cancellation" (void at order entry), "Payment cancellation", "opening the cash drawer", all orders vs own orders only, closed orders, all devices, Till Management, Close Till, Encaissement. Shortfalls: rights are toggled on each individual user rather than on reusable roles ("click on the user in question and manage the different accesses"), there is no location dimension in this screen, and there is no discrete price-change, refund or report-access right. The separate SumUp-profile role model does support custom roles with "Permissions toggles and... sub-permissions", but its enumerated permission groups are coarser — Checkout and Discounts (auto-paired), Sales reports, Items and inventory, Manage taxes, Bookings, Payment Links, Developer settings. https://help.sumup.com/en-GB/pos/articles/75000023512-users-how-to-manage-user-rights- · retrieved 2026-08-03

labor-manager-override-audit

Checked the POS Pro user-rights article (help.sumup.com/en-GB/pos/articles/75000023512), which grants abilities such as discounts, product cancellation and payment cancellation directly to a user and documents no manager approval or override prompt at all; the order-history report (75000023543), which records "User who took the order" and a Status of Closed/Canceled/In Progress/Transferred but no approver field; the US Payments Dashboard transactions article; and the full US POS Pro reports list (10 Most Commonly Used Reports, Reporting). Neither help set contains an audit-log, activity-log or override-report article. Whether an override even exists as a flow, and whether approvals are attributed to an individual and immutably retained, is unresolved from public documentation.

labor-native-scheduling differentiator

Not scored by this record.

labor-demand-labor-forecast differentiator

Not scored by this record.

labor-realtime-labor-percent differentiator

Not scored by this record.

labor-overtime-prevention differentiator

Not scored by this record.

labor-break-compliance-by-state differentiator

Not scored by this record.

labor-minor-labor-rules

Not scored by this record.

labor-tip-pooling-rules

Not scored by this record.

labor-tip-distribution-audit-trail

Not scored by this record.

labor-qualified-tips-w2-reporting differentiator

Not scored by this record.

labor-native-payroll differentiator

Not scored by this record.

labor-payroll-export-formats

Not scored by this record.

labor-shift-swap-workflow differentiator

Not scored by this record.

labor-server-performance-metrics differentiator

Not scored by this record.

inventory-recipe-bom-costing

Sub-recipes exist as a first-class object: "Production events are used when you want to create an ingredient from other ingredients and track stock levels that are used for it"; when creating the ingredient you "select the option that says 'This is a preparation/recipe item'", enter the component ingredients and amounts, "the back-office system will work out your cost price for creating this", and "It can now be added to any product it applies to (just like a normal ingredient)". On the US Back Office side the item form offers "Use Ingredient Cost - when enabled the cost of item will be calculated as the sum of the cost of ingredients". Shortfall: the documented depth is one prep level — a preparation item built from raw ingredients and then consumed by a product — with no statement that a preparation item may contain another preparation item; and no page says plate cost re-derives when a component ingredient's cost later changes. The production-event cost is described as worked out at definition/production time, and the ingredient setup page covers only quantity ratios ("If there's 750ml in the bottle, and only 10ml in the cocktail, then 10/750 = 0.013"), not cost propagation. https://support.thegoodtill.com/support/production-events · retrieved 2026-08-04

inventory-unit-conversion-yields

Read the complete POS Pro stock article (help.sumup.com/en-GB/pos/articles/75000113849), which states "Two stock management methods are available on Point of Sale Pro: Standard stock, One-day tracking" and describes tracking as a single per-item quantity plus a low-stock warning threshold — no purchase, recipe or count unit and no yield or waste percentage. Also read the US Receive/Reconcile articles, which capture only Receiving Qty and Receiving cost. Left unresolved rather than scored `no` because the US item form does expose "Use Ingredient Cost - when enabled the cost of item will be calculated as the sum of the cost of ingredients" and a material-cost toggle on products, and SumUp publishes no article describing how those ingredients and their units are defined.

inventory-theoretical-vs-actual differentiator

Not scored by this record.

inventory-realtime-depletion differentiator

Not scored by this record.

inventory-86-auto-sync differentiator

Not scored by this record.

inventory-count-modes

Ad-hoc counting exists: the US back office has a Receive/reconcile products screen with a RECONCILE mode that can be loaded item-by-item or in bulk "by category, vendor, or brand", and the EU POS Pro app lets you "Enter the remaining quantity of the item in the quantity field" under Settings > Stock. Shortfall: the EU article states "Two stock management methods are available" and both are tracking modes (Standard stock, One-day tracking), not count modes — there is no distinct full physical inventory session, no scheduled recurring cycle count, and no per-count variance history object; editing the quantity overwrites the prior figure rather than recording a dated count with variance. https://help.sumup.com/en-GB/pos/articles/75000113849-stock-how-do-i-use-stock- · retrieved 2026-08-03

inventory-mobile-count-offline

Not scored by this record.

inventory-vendor-catalogs-edi differentiator

Not scored by this record.

inventory-invoice-ocr differentiator

Not scored by this record.

inventory-price-change-alerts differentiator

Not scored by this record.

inventory-par-auto-suggest differentiator

Not scored by this record.

inventory-waste-logging

Not scored by this record.

inventory-shelf-life-expiry

Not scored by this record.

inventory-bar-partial-bottle

Not scored by this record.

inventory-cogs-gl-export

Not scored by this record.

inventory-native-not-partner differentiator

Not scored by this record.

inventory-menu-margin-linkage differentiator

Not scored by this record.

reporting-realtime-dashboard

The Current Till Report lets you "Monitor in real-time your store's performance (revenue, orders, total number of clients, the average amount spent per customer)" from the back-office homepage Dashboard, including orders already paid and orders in progress; the Dashboard itself shows "Real time updates of your currently opened till(s)". Shortfalls: it is a browser back office (app.tillersystems.com / my.franpos.com) and the documented mobile route is a Safari home-screen shortcut to that same web page — "you have successfully added your back office web page to your iPhones home screen" — not a native mobile dashboard app; and the report "will not be available" at all if no till is open. https://help.sumup.com/en-GB/pos/articles/75000057524-current-till-report-how-to-monitor-the-activity-of-the-open-till-of-your-stores-using-the-current-till-report- · retrieved 2026-08-03

reporting-eod-closeout

"Daily closeout: This report provides a complete overview of the day: product sales, service sales, employee tips, sales by category, and more", and the register produces a Z-out at drawer close ("PRINT Z-OUT REPORT AND CLOSE DRAWER"). Shortfall: the day's reconciliation is documented as split across separate reports rather than one document — tender-type breakdown sits in the "Sales report... ticket level sales data grouped by payment methods", drawer counts and expected cash in "Close day: opening drawer counts, closing counts, current cash balance, and cash drops", and tax in the Tax report. Refunds are not named in the Daily closeout contents. https://help.sumup.com/en-US/articles/4JX6D6nR0VvrKO7GsLw1w2-sumup-pos-10-most-commonly-used-reports · retrieved 2026-08-03

reporting-pmix-modifier-level

The Product Sales Report filters "on any product, category, store, product type, menu, meal, options or product with options" — modifier-level as well as item-level — with "cashed sales, quantity sold, taxes collected, costs or margins", a tax-included/excluded toggle giving gross and net, a "Start and end hour of the days of the period" filter that serves as a daypart cut, history by hour/day/week/month/year and CSV export. Shortfall: there is no revenue-centre dimension — the only location cut is Stores, and neither help set documents a revenue-centre or sales-area object to filter on. https://help.sumup.com/en-GB/pos/articles/75000060900-product-sales-report-how-to-analyse-the-sales-of-your-products-using-the-product-sales-report- · retrieved 2026-08-03

reporting-comps-voids-audit

Not scored by this record.

reporting-cash-over-short

Not scored by this record.

reporting-labor-productivity

Not scored by this record.

reporting-server-scorecards differentiator

Not scored by this record.

reporting-channel-profitability differentiator

Not scored by this record.

reporting-scheduled-delivery

Not scored by this record.

reporting-public-api differentiator

Not scored by this record.

reporting-webhooks differentiator

Not scored by this record.

reporting-api-not-upcharged differentiator

Not scored by this record.

reporting-tier-paywall differentiator

Not scored by this record.

reporting-history-retention differentiator

Not scored by this record.

reporting-anomaly-alerts differentiator

Not scored by this record.

reporting-nl-query

Not scored by this record.

reporting-guest-cohorts differentiator

Not scored by this record.

reporting-sales-forecast differentiator

Not scored by this record.

reporting-tip-tax-compliance

Not scored by this record.

multi-location-org-hierarchy

Positive absence: multi-site scoping is documented as a flat store list. "If you have several stores linked to your back office user, you can select the data of the store/s you wish to display on your dashboard using the store picker. By default, all stores are selected... If you want to select/deselect all stores you just need to click on 'all stores'." The Product Sales Report offers the same flat "Stores" multi-select, the US Sales by location report "shows performance across all locations", and catalogue management is per store. No region, group or brand tier exists as an object in either help set — the structure is two levels, account and store. https://help.sumup.com/en-GB/pos/articles/75000023529-dashboard-how-to-view-your-data-if-you-have-several-establishments- · retrieved 2026-08-03

multi-location-central-menu-publish

Positive absence: SumUp's own documented method for pushing catalogue changes across stores is a manual CSV round-trip — export CSV from the source store, "Open the CSV on Excel, Delete the ProductId column", delete unwanted rows, then "For each target store... click Import CSV" — with the warning "If the SKU is not available on all stores for similar product, this process will result with duplicates." Sibling articles cover duplicating products to a new store and bulk SKU updates by the same route. There is no corporate menu object, no publish-to-selected-locations action, and no publish/version history. https://help.sumup.com/en-GB/pos/articles/75000031284-multi-store-how-to-replicate-updates-on-products-and-options-from-a-store-to-the-other-stores · retrieved 2026-08-03

multi-location-price-zones

Positive absence: the item form enumerates a single "Item Price and Cost" alongside "Select/deselect locations where this Item will be added" — the location control governs availability, not price — and the only other pricing controls are eCommerce/third-party display names and date-based availability. On the EU side each store holds its own duplicated product records with their own prices, replicated by CSV import keyed on SKU. There is no price tier, price zone or channel-price object, so one item record cannot carry different prices per location group, per channel or per daypart. https://help.sumup.com/en-US/articles/JZkmuuFPBy4CzPm5i3SNb-how-to-add-a-new-item · retrieved 2026-08-03

multi-location-consolidated-reporting

Not scored by this record.

multi-location-cross-location-giftcard

Not scored by this record.

multi-location-cross-location-loyalty

Not scored by this record.

multi-location-multi-brand differentiator

Not scored by this record.

multi-location-multi-tax-jurisdiction

Not scored by this record.

multi-location-central-labor-policy

Not scored by this record.

hardware-commodity-devices differentiator

Not scored by this record.

hardware-os-platforms

Android and iOS SDKs are named in developer docs; minimum OS versions and device specs are not surfaced on the pages fetched. https://developer.sumup.com/ · retrieved 2026-08-01

hardware-handheld-purpose-built

Not scored by this record.

hardware-handheld-battery-swap differentiator

Not scored by this record.

hardware-handheld-lte

Not scored by this record.

hardware-offline-mode

Offline operation is documented but thin: "Yes, it does. You can use your till without internet", conditioned on "You must use only one IPad", a 15-20 minute wifi sync at opening, and an instruction that "you must not close the till without internet." Goodtill's API documentation corroborates continued selling: "most of the POS functionality is available offline, so you may receive a batch of webhook messages when the POS regains an internet connection after being offline for some time" (support.thegoodtill.com/support/webhook). Shortfall on both legs the claim adds beyond bare operation: printing to kitchen with the internet down is nowhere documented — the printer articles never address WAN loss — and the required explicit enumeration of which functions degrade does not exist; the offline article names no degradation at all, and the only documented degradations are scattered elsewhere (third-party loyalty customer lookup "will no longer be possible... if the POS does not have an internet connection"). Documented offline operation is also restricted to a single iPad. https://help.sumup.com/en-GB/pos/articles/75000023400-connection-does-the-till-work-without-an-internet-connection- · retrieved 2026-08-04

hardware-kds

A first-party KDS is sold outright — "10-inch Lenovo tablet: £100, 15-inch SumUp tablet: £249" plus £15/mo software — and "works natively and seamlessly with the SumUp app, POS Lite, POS Pro, SumUp Kiosk, SumUp Terminal, SumUp Register, and QR Order and Pay", with touch input (staff tap "Start Order" and "Complete Order") and "smart waiting time estimates". Shortfall on the claim's other two legs: no bump-bar exists (the supported-hardware lists are touch tablets only), station routing is only a per-device order-category filter — "select which order categories appear on the KDS (e.g., show only food or drinks if they are separate)" — rather than named stations, and the fully enumerated interface (To Do / In Progress / Ready / Rejected) and settings (Device, Fulfilment, Orders view, Logout) contain no course or fire-timing control of any kind. https://help.sumup.com/en-GB/articles/4KAuRrwoNJM5ID0L74fW4R-article-what-is-the-sumup-kitchen-display-system-kds · retrieved 2026-08-04

hardware-kiosk differentiator

Not scored by this record.

hardware-drive-thru

Not scored by this record.

hardware-printer-compatibility

Not scored by this record.

hardware-peripherals

Not scored by this record.

hardware-p2pe-terminal

Not scored by this record.

hardware-tap-to-phone differentiator

Not scored by this record.

hardware-pricing-transparency differentiator

Not scored by this record.

hardware-ownership-vs-lease differentiator

Not scored by this record.

hardware-usable-after-churn differentiator

Not scored by this record.

hardware-rma-sla differentiator

Not scored by this record.

hardware-byod

Not scored by this record.

hardware-remote-device-management differentiator

Not scored by this record.

hardware-selfpour-scales

Not scored by this record.

hardware-callerid-integration

Not scored by this record.

extensibility-public-api-docs

Full public developer portal with API reference, changelog and SDKs, readable with no signup or partner agreement. https://developer.sumup.com/ · retrieved 2026-08-01

extensibility-api-access-cost differentiator

Not scored by this record.

extensibility-free-sandbox differentiator

Not scored by this record.

extensibility-oauth-partner-apps

OAuth 2.0 documented alongside API keys and affiliate keys; per-scope operator grant and individual revocation not detailed on the pages fetched. https://developer.sumup.com/tools/authorization/ · retrieved 2026-08-01

extensibility-webhooks-push

Webhooks are documented for online-payment/checkout events; no POS order-lifecycle (created/modified/paid/voided) webhook set is documented. https://developer.sumup.com/online-payments/webhooks/ · retrieved 2026-08-01

extensibility-webhook-reliability differentiator

Not scored by this record.

extensibility-order-injection-api

Not scored by this record.

extensibility-menu-write-api differentiator

Not scored by this record.

extensibility-doordash-preferred differentiator

Not scored by this record.

extensibility-first-party-delivery-integrations differentiator

Not scored by this record.

extensibility-middleware-compatibility

Not scored by this record.

extensibility-accounting-connectors

Not scored by this record.

extensibility-payroll-export

Not scored by this record.

extensibility-app-marketplace

Not scored by this record.

extensibility-headless-embedded

Not scored by this record.

extensibility-data-portability-exit differentiator

Not scored by this record.

reliability-offline-order-entry

Order entry continues with the internet down: "Yes, it does. You can use your till without internet" — but "You must use only one IPad", with a 15-20 minute wifi sync required at opening and again before the till may be closed. Goodtill's API documentation adds "most of the POS functionality is available offline, so you may receive a batch of webhook messages when the POS regains an internet connection after being offline for some time." Shortfall: of the claim's three legs only order entry is documented — neither help set states that kitchen ticket routing or check printing continues during a WAN outage (the printer and KDS articles never address connection loss) — and the documented offline mode is limited to a single iPad, so multi-terminal service does not continue. https://help.sumup.com/en-GB/pos/articles/75000023400-connection-does-the-till-work-without-an-internet-connection- · retrieved 2026-08-04

reliability-offline-card-auth differentiator

Not scored by this record.

reliability-offline-decline-liability differentiator

Not scored by this record.

reliability-lan-degraded-multi-terminal differentiator

Not scored by this record.

reliability-local-transaction-engine differentiator

Not scored by this record.

reliability-offline-kds-printing

Read the POS Pro offline article (help.sumup.com/en-GB/pos/articles/75000023400), which confirms the till itself works offline but conditions it on "You must use only one iPad", a 15-20 minute sync at open and a further sync before close — it says nothing about whether kitchen printing or the KDS keeps running. Also read the four KDS articles (what-is, set-up, exploring screen and settings, troubleshoot): the KDS is a separate tablet logged into a SumUp profile that receives orders from a selected source and the troubleshooting list covers only category-sync and integration problems, with no offline or connection-loss entry. The printer articles (US Connect a printer; EU printer role and double printing) cover Bluetooth/USB/ethernet pairing but never state whether ticket routing survives a WAN outage. Genuinely unresolved rather than absent.

reliability-printer-fallback

Redundancy exists but is static, not failover: enabling Configuration > Your Modules > Order Sending Settings > double printing means "you will be able to select two printers for the same product", and each printer carries a role of Till, Kitchen or Bar. Shortfall: both printers are targeted on every ticket by configuration — nothing in the printer articles documents detection of an unreachable printer, automatic re-routing to a backup printer or to the KDS, or any alert to staff when a kitchen printer fails. https://help.sumup.com/en-GB/pos/articles/75000046279-sendings-how-to-set-the-double-printing- · retrieved 2026-08-03

reliability-sync-conflict-handling

Not scored by this record.

reliability-offline-feature-matrix

Not scored by this record.

reliability-public-status-page

Not scored by this record.

reliability-247-live-support

Not scored by this record.

reliability-onsite-install differentiator

Not scored by this record.

reliability-menu-build-service differentiator

Not scored by this record.

reliability-hardware-replacement-sla

Not scored by this record.

reliability-pci-dss-4-attestation

Not scored by this record.

reliability-mfa-role-based-access

Not scored by this record.

reliability-self-serve-training

Not scored by this record.

reliability-failover-terminal-role differentiator

Not scored by this record.

reliability-cellular-backup

Not scored by this record.

commercial-month-to-month-contract differentiator

Not scored by this record.

commercial-no-early-termination-fee differentiator

Not scored by this record.

commercial-autorenew-terms-published

Monthly pricing implies month-to-month but no renewal term or notice window was found on the public pages.

commercial-processing-not-bundled differentiator

Not scored by this record.

commercial-interchange-plus-published differentiator

Not scored by this record.

commercial-rate-increase-clause differentiator

Not scored by this record.

commercial-pricing-published

SumUp POS from $99/mo, Connect from $269/mo and readers from $99 are published; per-additional-terminal software pricing is not. https://www.sumup.com/en-us/ · retrieved 2026-08-01 · not refetchable · site policy · graded B when read

commercial-module-unbundling differentiator

Not scored by this record.

commercial-hardware-purchase-outright

Readers sold outright from $99 with a public comparison tool; no mandatory lease. https://www.sumup.com/en-us/ · retrieved 2026-08-01 · not refetchable · site policy · graded B when read

commercial-hardware-not-locked differentiator

Not scored by this record.

commercial-data-export-self-serve

Not scored by this record.

commercial-export-customer-and-loyalty differentiator

Not scored by this record.

commercial-post-termination-export-window differentiator

Not scored by this record.

commercial-data-ownership-clause differentiator

Not scored by this record.

commercial-pci-p2pe-tokenization

Not scored by this record.

commercial-pci-dss-4-controls

Not scored by this record.

commercial-privacy-dsar-tooling

Not scored by this record.

commercial-wcag-kiosk-accessibility differentiator

Not scored by this record.

commercial-dual-pricing-compliant differentiator

Not scored by this record.