SumUp

Provides a graphical floor-plan editor where an operator can draw sections, place tables of varying shape/capacity, save multiple floor-plan layouts per location, and assign sections to servers.

order-capture-floor-plan-editor

Not scored by this record.

Order lines can be tagged to a seat number at entry, and the check can be split by seat afterward without re-keying items.

order-capture-seat-level

Not scored by this record.

Items can be assigned to courses and held, with a fire-next-course action available from a handheld or terminal that releases only that course to the kitchen.

order-capture-coursing-hold-fire

Not scored by this record.

Supports splitting a check by item, by seat, by even N-way, and by arbitrary dollar/percentage amount, and merging checks or tables back together, including after partial payment.

order-capture-split-merge

Splitting exists in three documented forms: the Split Bills article offers "You can either split by people or by item" from the '…' menu on a table's order form; the PAY article adds an amount route — "you can change the amount tendered to split the bill, or if the sale has been assigned to a table, choose the three little dots at the top of the order basket before paying, and select 'split bill'"; and Table Management states "The system also gives you the option to transfer the order to another table if you require it." Shortfall: no seat-based split exists anywhere in the front-end documentation, no percentage split is documented, merging is absent — the only documented cross-table operation is transferring one order to another table, not combining two open checks — and nothing addresses splitting or merging after partial payment, which the claim explicitly requires. https://support.thegoodtill.com/support/split-bills · retrieved 2026-08-04

Opens a bar tab against a card pre-authorization with a configurable auth amount, supports incremental re-auth as the tab grows, and auto-closes stale tabs at end of day. differentiator

order-capture-bar-tab-preauth

Not scored by this record.

An open check can be transferred between servers, tables, and devices, and the transfer is recorded in an audit log naming both employees.

order-capture-transfer-audit

Not scored by this record.

Ships a first-party handheld ordering app running natively on the handheld device (not a remote/mirrored desktop session) that can send to kitchen and take a card payment tableside.

order-capture-native-handheld

Not scored by this record.

With the internet down, terminals and handhelds can still create orders, apply modifiers, send to kitchen, and tender cash, and the vendor publishes what does and does not work offline.

order-capture-offline-order-entry

CLAIM: with the internet down, terminals still create orders, apply modifiers, send to kitchen and tender cash, and the vendor publishes what does and does not work offline. VERDICT: partial — offline order entry is documented on all three SumUp POS lines, with some published limits, but no page lists what works offline (modifiers, kitchen send, cash tender are never named as offline-capable), and POS Pro limits offline use to a single iPad. EVIDENCE: POS Pro (help.sumup.com/en-GB/pos/articles/75000023400): "Yes, it does. You can use your till without internet. But there are some steps you need to follow first: You must use only one IPad." You must sync for 15-20 minutes at open, and "you must not close the till without internet". SumUp POS (Goodtill), support.thegoodtill.com/support/webhook and /support/zapier: "most of the POS functionality is available offline, so you may receive a batch of webhook messages when the POS regains an internet connection". One named offline limit, support.thegoodtill.com/support/third-party-loyalty: "If the POS is offline when a sale is made a customer can still be assigned to the sale because the customer list has been synced to the POS. When Third-Party Loyalty is enabled ... it will no longer be possible to assign a customer if the POS does not have an internet connection." Offline card payments, support.thegoodtill.com/sumup-pos-and-backoffice-new-releases (App 11.8, 29 May 2026): "allowing merchants to continue processing transactions during connectivity issues ... the merchant's MID must be enabled for offline processing". US POS Lite, help.sumup.com/en-US/articles/3gTFCeTs0USfzBUcWTehL7 (Order synchronization): "Can I still operate if my device loses connection? You can continue using the device. However, any actions you take won't be reflected on other devices until the connection is restored." SURFACES: the full POS Pro help centre, 182 of 182 articles from the Next.js sectionTree manifest via /_next/data; the full en-US help centre, 205 of 205; and support.thegoodtill.com, all 247 sitemap URLs plus the href fixpoint (10 category pages, 4 URLs that 301 to pages already in the sitemap), all HTTP 200. Retrieved 2026-09-16. https://help.sumup.com/en-GB/pos/articles/75000023400-connection-does-the-till-work-without-an-internet-connection- · retrieved 2026-09-16 adversarially verified

Guest QR at-table ordering writes items onto the same open check as server-entered items, rather than creating a separate order ticket. differentiator

order-capture-qr-same-check

Not scored by this record.

Offers a first-party self-order kiosk that renders the same menu and modifier tree as the POS with no separate menu build, and the vendor documents ADA/accessibility conformance for it. differentiator

order-capture-kiosk-first-party

Not scored by this record.

Supports drive-thru-specific order flow: order-point/pay-window/pickup-window separation, order sequencing or tandem-lane assignment, and pull-forward or parking-spot assignment.

order-capture-drive-thru

Not scored by this record.

Captures and reports drive-thru speed-of-service timers by segment (order, total, window) tied to individual orders.

order-capture-drive-thru-timers

Not scored by this record.

Vendor ships a first-party AI voice ordering agent for phone and/or drive-thru that injects orders directly as POS orders, or publishes a documented API partner program for third-party voice AI. differentiator

order-capture-voice-ai

Not scored by this record.

Supports order throttling: per-channel capacity limits per time slot with automatic quote-time extension when kitchen load exceeds a configured threshold. differentiator

order-capture-throttling

Not scored by this record.

Accepts future-dated/scheduled orders with a per-channel lead time and automatically injects them into the make queue at a computed fire time rather than on receipt.

order-capture-scheduled-orders

Online/click-and-collect orders carry a pick-up time shown in the order list, order title, kitchen tickets and provisional/final tickets: "If the information is not filled in, by default, it is the creation time of the order + 20m." Shortfall: the order lands on the iPad on receipt and the pick-up time is only displayed on it — no documented hold-and-fire into the make queue at a computed time, and the only documented lead time is that single fixed 20-minute default, not a per-channel configurable one. https://help.sumup.com/en-GB/pos/articles/75000057453-how-to-identify-the-pick-up-time-of-an-online-order- · retrieved 2026-08-03

Provides a distinct catering order flow with quotes, deposits, balance-due tracking, and a delivery/event schedule separate from the standard order queue.

order-capture-catering

Not scored by this record.

Pushes an order-ready signal back to third-party marketplaces (e.g. DoorDash) from POS or KDS state, rather than requiring a tablet tap. differentiator

order-capture-order-ready-signal

Not scored by this record.

Voids, comps, and discounts require a reason code and can be gated behind role-based manager approval, with all instances recorded in an exception report.

order-capture-void-comp-controls

Not scored by this record.

Supports modifier groups nested at least three levels deep, each level with independent min/max selection counts and a forced-selection (required) flag.

menu-pricing-nested-modifiers

The Back Office modifier-set form carries the two halves the claim asks for at set level: "Set minimum and maximum number of modifiers allowed. Setting a minimum of 1 or more will make the modifier required", with "Optional in Order Type can make 'required' modifiers optional for specific Order Types (Dine-in, Take-Out, Delivery, etc)". Nesting exists on the option: "Use Modifier options to add a modifier to this modifier option. See Add a new Modifier Set." Shortfall: the documented depth is one nested level — a modifier set hung off a modifier option — and neither the modifier article nor the modifier-set article states that a set attached to an option can itself carry further sets, gives a maximum depth, or shows a three-level example, so the claim's "at least three levels deep" is documented only to two. https://help.sumup.com/en-US/articles/30Ejj6zz9J3a2zVnxr2Cay-how-to-add-a-new-modifier · retrieved 2026-08-04

A single modifier can carry different prices depending on the parent item and the selected size, configured as a matrix rather than by duplicating the modifier.

menu-pricing-modifier-price-by-parent-size

Modifier sets carry a Modifier type of Global (all items), Category based or Product based, plus an "Amount and Default price if all the Modifier options will have the same price"; each modifier option then has its own "Price type and Price". Shortfall: varying one modifier's price by parent item is achieved by creating a second Category- or Product-scoped modifier set — i.e. duplicating the modifier — and the enumerated fields contain no parent x size price matrix and no size dimension at all. https://help.sumup.com/en-US/articles/30Ejj6zz9J3a2zVnxr2Cay-how-to-add-a-new-modifier · retrieved 2026-08-03

Supports fractional/sectioned modifier placement (at minimum halves, ideally quarters) with independent pricing per section. differentiator

menu-pricing-fractional-placement

Not scored by this record.

The half-and-half pricing rule is operator-configurable among at least two of: charge the higher-priced half, average the halves, or charge each topping at a fraction of full price. differentiator

menu-pricing-half-and-half-rule

Not scored by this record.

Supports modifier quantity tiers (light / regular / extra / double) with a configurable price multiplier per tier, distinct from adding the modifier twice.

menu-pricing-topping-quantity-tiers

The modifier-option form includes "Enable quantity selection to specify quantity of Modifier option", so a topping can be taken more than once. Shortfall: quantity is a plain multiplier on the option's single Price field — the enumerated option fields (name, kitchen name, price type/price, button colour, default-selected, dates, nested modifier options) contain no named light/regular/extra/double tiers and no per-tier price multiplier, so this is exactly the "adding the modifier twice" behaviour the claim distinguishes from. The EU POS Pro option form is thinner still: "the option name, you can add a price if the option is paying, his VAT". https://help.sumup.com/en-US/articles/30Ejj6zz9J3a2zVnxr2Cay-how-to-add-a-new-modifier · retrieved 2026-08-03

Item base price can be defined as a grid across two variant axes (e.g. size x crust/preparation) with a per-cell price override. differentiator

menu-pricing-size-style-matrix

Not scored by this record.

Items can define an included-modifier allowance (e.g. three toppings included) that automatically charges only for overage and credits or forbids substitutions per configuration. differentiator

menu-pricing-included-allowance

Not scored by this record.

Supports combo/meal construction where components can be swapped with a price delta, and the system can automatically detect and convert eligible a-la-carte items in the cart into the combo price.

menu-pricing-combos

Not scored by this record.

Upsell/suggestive-sell prompts can be configured per item and per channel (POS, kiosk, online), and the vendor reports attach-rate on those prompts. differentiator

menu-pricing-upsell-prompts

Not scored by this record.

A single 86 action propagates automatically to POS, KDS, the vendor's own online ordering, kiosk, and connected third-party marketplaces, with a documented propagation latency.

menu-pricing-86-propagation

Not scored by this record.

Supports per-item countdown/par counts that decrement on sale and automatically 86 the item at zero, with a scheduled auto-restore. differentiator

menu-pricing-countdown-auto-86

Not scored by this record.

Menus, individual items, and prices can be scheduled to activate and deactivate automatically by day and time in the location's own timezone.

menu-pricing-dayparting

Not scored by this record.

Supports distinct price books per channel (dine-in, pickup, delivery, kiosk, each third-party marketplace) including percentage-markup rules applied to a base price rather than manual per-item entry.

menu-pricing-channel-price-books

Not scored by this record.

Supports dual pricing / cash-discount at the item level with the card price displayed as the base price, applied consistently across POS, kiosk, and online ordering, and printed on the receipt. differentiator

menu-pricing-dual-pricing

Not scored by this record.

Stores allergen flags and nutrition values per item and publishes them to online ordering and third-party menus, and can derive nutrition from linked recipe components rather than manual entry.

menu-pricing-allergen-nutrition

Not scored by this record.

Menu items and modifiers can be linked to recipes/bills of materials so that a sale depletes theoretical inventory and yields item-level theoretical food cost. differentiator

menu-pricing-recipe-linkage

Not scored by this record.

Pushes menus to third-party marketplaces through a certified direct integration (not scraping or a menu-management middleman) and surfaces per-item sync status and rejection errors to the operator.

menu-pricing-3p-menu-push

Not scored by this record.

Supports rule-based dynamic pricing where item price varies automatically by time, demand, or channel, with configurable floor/ceiling guardrails.

menu-pricing-dynamic-pricing

Not scored by this record.

The POS operates with third-party payment processors of the merchant's choosing (documented list of supported processors/gateways) rather than requiring the vendor's in-house processing. differentiator

payments-processor-choice

Not scored by this record.

Vendor publishes card-processing pricing publicly (a specific flat rate or interchange-plus markup) rather than quote-only. differentiator

payments-published-rates

Not scored by this record.

Native dual-pricing / cash-discount mode stores two prices per item and prints both cash and card totals on the guest check and receipt. differentiator

payments-dual-pricing

Not scored by this record.

Surcharging engine automatically excludes debit and prepaid cards via BIN/product-code detection, enforces the network percentage cap, and can be enabled or disabled per location. differentiator

payments-surcharge-guardrails

Not scored by this record.

All first-party payment terminals accept EMV chip and NFC contactless including Apple Pay and Google Pay.

payments-emv-nfc

First-party reader family (Solo, Solo Lite, Air, 3G, PIN+, Tap to Pay) plus documented Apple Pay and Google Pay support. https://developer.sumup.com/ · retrieved 2026-08-01

Accepts contactless payments directly on a phone (Tap to Pay on iPhone and/or Android tap-to-pay) with no separate card reader. differentiator

payments-softpos-tap-to-pay

Not scored by this record.

Vendor ships a handheld that takes EMV/NFC payment at the table, including tip prompt and check splitting, without carrying the card away.

payments-pay-at-table

Not scored by this record.

Guest can scan a QR code on the printed check or table tent to view and pay the check from their own phone, with the payment closing the check in the POS automatically. differentiator

payments-qr-guest-pay

Not scored by this record.

Supports both pre-auth-then-tip-adjust and on-device tip prompt flows, with a documented batch/adjust window and a manager screen for unadjusted tips.

payments-tip-adjust

Not scored by this record.

Configurable tip pooling and distribution rules (by hours worked, sales, role percentage, or points) that produce a per-employee tip allocation exportable to payroll. differentiator

payments-tip-pooling

Not scored by this record.

Card payments can be captured while the internet is down via store-and-forward, with configurable per-transaction and cumulative offline limits. differentiator

payments-offline-store-and-forward

Not scored by this record.

Vendor publicly documents who bears the loss when a stored offline transaction declines on reconnect, and surfaces a post-reconnect report of failed offline payments. differentiator

payments-offline-decline-liability

Not scored by this record.

First-party gift cards with real-time balance tracking, redeemable across every location in the group and through the online-ordering channel.

payments-gift-cards

Gift card functionality marketed alongside the POS; cross-location group redemption and online-channel redemption not documented. https://www.sumup.com/en-us/ · retrieved 2026-08-01 · not refetchable · site policy · graded D when read

House/on-account tabs with per-account credit limits, running balance, and periodic statement or invoice generation.

payments-house-accounts

Not scored by this record.

A single check can be settled with multiple tenders and split by seat, by item, by even shares, or by arbitrary amount, with no hard cap below eight ways.

payments-split-tender

Not scored by this record.

Voids, refunds, discounts, and no-sales require role-based authorization (manager PIN or approval) and write to an immutable audit log identifying the approver.

payments-refund-void-controls

CLAIM: voids, refunds, discounts and no-sales need role-based authorization (manager PIN or approval) and are written to an immutable audit log that names the approver. VERDICT: partial — SumUp POS (Goodtill) has per-staff permissions, a manager-PIN prompt when an action is restricted, and a staff action log that names the approving manager. Shortfalls: (1) refunds and no-sales are never named as PIN-gated in the text (the permission list on the Staff page is only a screenshot); (2) the log is never described as immutable or append-only; (3) POS Pro (Tiller) grants discounts, product cancellation and payment cancellation directly to a user, with no approval flow documented (help.sumup.com/en-GB/pos/articles/75000023512). EVIDENCE: support.thegoodtill.com/sumup-pos-and-backoffice-new-releases, App 10.6 (7 May 2024): "Staff action logs. Any action by staff that is approved by the manager is logged so merchants can audit and see who approved a void sale or a discount, etc. The logs can be viewed from the Backoffice and filtered by date/sale/staff/manager". The same page: "We added 2 new staff permissions that will require a manager PIN when restricted, view previous transactions and change the temporary Out of Stock flag." support.thegoodtill.com/support/staff: "Manager's access grants a user to freely use refunds, voids, discounts and access to all settings on the front-end. You can however restrict access for staff further". support.thegoodtill.com/support/sales lists "no sales" and "voided sales" in the sales history. support.thegoodtill.com/system-and-data-security: the store audit log that is "stored indefinitely" covers "changes to sensitive data within a store" (processor details, credentials, some store data such as prices), not staff till actions. Retrieved 2026-09-16. https://support.thegoodtill.com/sumup-pos-and-backoffice-new-releases · retrieved 2026-09-16 adversarially verified

In-product dispute/chargeback dashboard that lists open disputes and allows evidence submission assembled from the POS transaction record. differentiator

payments-chargeback-tooling

Not scored by this record.

Tokenized card-on-file for a guest profile, reusable across online ordering, phone orders, and in-store, with no PAN stored by the merchant. differentiator

payments-card-on-file

Not scored by this record.

Vendor publishes its deposit schedule and offers a next-day or same-day/instant funding option. differentiator

payments-payout-timing

Not scored by this record.

Vendor provides point-to-point encryption and a current PCI DSS 4.x Attestation of Compliance / P2PE listing available to merchants on request.

payments-p2pe-pci4

Not scored by this record.

Items route to specific KDS stations by item, category, order type, or revenue center, with routing rules configurable per location without vendor involvement.

kitchen-station-routing

Routing is a per-product flag into three fixed destination classes, not a rule engine: product printing properties are "Send to kitchen" and "Send to drinks" (plus "other"), and "You can select multiple options for a product (i.e if you want a product to print out on the kitchen ticket and drinks ticket)". The KDS then filters on those same classes at the device: the KDS app guide says "This will control what orders will show on your KDS. So you may want everything to show, but you can alter this to only show drinks products, kitchen products etc", and the current SumUp KDS settings expose exactly four sections (Device, Fulfilment, Orders view, Logout) of which only Fulfilment routes anything — auto-accept plus "select which order categories appear on the KDS (e.g., show only food or drinks if they are separate)". Shortfall: destinations are the fixed kitchen/drinks/other triple rather than named stations, the routing key is the product flag alone — no order-type or revenue-centre dimension appears among the enumerated product printing properties — and the include/exclude choice is made on each KDS tablet rather than as per-location routing rules in Back Office. https://support.thegoodtill.com/support/printing · retrieved 2026-08-04

An expo screen consolidates items from multiple prep stations into a single order view and only marks the order complete when every contributing station has bumped its items.

kitchen-expo-consolidation

Positive absence: the KDS article enumerates the complete interface as four screens — To Do, In Progress, Ready, Rejected — and the complete settings set as four sections (Device, Fulfilment, Orders view, Logout). Fulfilment offers only auto-accept and "select which order categories appear on the KDS (e.g., show only food or drinks if they are separate)". An order moves to Ready when one operator taps "Complete Order" on that device; there is no expo role, no consolidated multi-station order view, and no all-stations-bumped completion gate anywhere in the KDS documentation set (what-is / set-up / exploring / troubleshoot). https://help.sumup.com/en-GB/articles/5tmYbBkiipnwwMVNi2JT5s-article-exploring-my-sumup-kds-screen-and-settings · retrieved 2026-08-03

Items can be assigned to courses and held, then fired to the kitchen on demand from a server terminal, handheld, or expo screen. differentiator

kitchen-course-firing

Not scored by this record.

Per-item cook times are configurable and the KDS staggers item start/display times so that all items on an order finish simultaneously. differentiator

kitchen-prep-time-pacing

Not scored by this record.

Kitchen load throttling automatically paces or delays release of incoming digital orders, or extends quoted prep times, once a configurable order-volume or ticket-time threshold is crossed. differentiator

kitchen-order-throttling

Not scored by this record.

Pausing a store or 86ing an item from the POS/KDS propagates the pause or availability change back to connected third-party marketplaces (DoorDash, Uber Eats, Grubhub) automatically. differentiator

kitchen-channel-pause-propagation

Not scored by this record.

Bumping an order ready on the KDS sends an order-ready status event back to the third-party marketplace so couriers are dispatched on actual readiness. differentiator

kitchen-order-ready-callback

Not scored by this record.

KDS supports physical bump bars or programmable keypads in addition to touchscreen interaction, with documented supported models.

kitchen-bump-bar-hardware

Positive absence: the supported-hardware article enumerates KDS devices as "Most Android tablets" plus two named MicroTouch Android touch computers (21.5" and 15"); the GB pricing article names a 10-inch Lenovo tablet and a 15-inch SumUp tablet. No bump bar or programmable keypad appears in either list, and the documented interaction is tapping "Start Order" and "Complete Order" on the touchscreen. https://help.sumup.com/en-US/articles/u80M3aC1VzWI6M3wZcA4g-compatible-kds-tablets · retrieved 2026-08-03

An all-day view aggregates outstanding quantities per item (and per modifier) across all open tickets on the station.

kitchen-all-day-counts

Not scored by this record.

Configurable target cook times per station or order type, with visual color escalation and/or audible alert when a ticket exceeds target.

kitchen-sla-alerts

Not scored by this record.

If a KDS screen or kitchen printer goes offline, tickets automatically fail over to a designated backup printer or screen with no ticket loss. differentiator

kitchen-printer-fallback

Not scored by this record.

KDS continues to receive and display tickets from on-site POS terminals when the internet or cloud backend is unreachable. differentiator

kitchen-offline-operation

Not scored by this record.

Station screens can display item-level build/assembly detail (recipe steps, portioning, or full modifier breakout) rather than only the ticket line text. differentiator

kitchen-item-build-screens

Not scored by this record.

Sectioned/fractional topping placement (halves, quarters, specific sections) is rendered visually and unambiguously on the make-line screen or ticket. differentiator

kitchen-pizza-fractional-display

Not scored by this record.

A bumped ticket can be recalled/unbumped, and an individual item can be refired or reprinted without re-entering the order.

kitchen-recall-refire

Not scored by this record.

Edits made in the POS to an order already displayed in the kitchen visually flag the added, changed, or removed items on the live ticket. differentiator

kitchen-order-modification-alerts

Not scored by this record.

Bumping an order ready triggers a guest-facing notification — SMS/text, app push, or an order-status display board — without a separate product purchase. differentiator

kitchen-guest-ready-notification

Not scored by this record.

Waste, spoilage, and remakes can be logged directly at the kitchen/KDS screen with reason codes, and the entry depletes inventory.

kitchen-waste-logging

Not scored by this record.

Reports actual ticket and per-station times (average and percentile) sliced by daypart, station, and order channel, exportable to CSV or an API.

kitchen-speed-of-service-reporting

Not scored by this record.

Generates prep lists or predicted prep quantities from historical sales and forecast demand, surfaced to kitchen staff as a daily prep task list.

kitchen-prep-forecasting

Not scored by this record.

Product includes a native in-house driver module: drivers are first-class entities with clock-in/out, assignment state (in-store / on-run / returning), and per-driver run history reportable from the POS itself (not via a third-party add-on).

delivery-driver-roster

Upheld against the publisher’s own product registry rather than an unbounded look at the catalogue. The SumUp Support Center indexes its documentation BY PRODUCT and names twelve: Bookings, Lite Card Reader, POS Lite, Plus Card Reader, Pro Card Reader, Remote payments, Solo Card Reader, SumUp Business Account, SumUp Connect, SumUp Invoices, SumUp POS and SumUp Terminal -- plus nine topics (Accept payments, Assigning Transactions, Accepting payments, Account setup, Business management, My Account, Sales history, Security & Privacy, Understanding payments). Not one is a delivery, driver or dispatch module, and tokenised across that index `driver` 0, `dispatch` 0, `delivery` 0, `courier` 0 and `route` 0. Bounded to the help host only: www.sumup.com bars ClaudeBot host-wide (`Disallow: /`, data/robots-bars.json), so the marketing catalogue is not measurable by us and this rests on the documentation index alone. Grade B: the vendor’s own documentation index. https://help.sumup.com/en-US · retrieved 2026-09-09

Provides a dedicated dispatch/expo screen showing undispatched orders, driver availability, and elapsed time per order, with multi-order run batching (assigning 2+ orders to one driver as a single run).

delivery-dispatch-board

Upheld on the same instrument as delivery-driver-roster, which is the right one for an “absent from the catalogue” claim: the Support Center’s per-product index names twelve products (Bookings, Lite / Plus / Pro / Solo Card Readers, POS Lite, Remote payments, SumUp Business Account, SumUp Connect, SumUp Invoices, SumUp POS, SumUp Terminal) and nine topics, none of them delivery or dispatch, with `dispatch`, `driver`, `courier` and `route` each zero. There is no order-routing surface to hold a dispatch board because there is no delivery product in the documented set at all. Bounded to help.sumup.com: www.sumup.com bars ClaudeBot host-wide, so the marketing catalogue is not measurable by us. Grade B: the vendor’s own documentation index. https://help.sumup.com/en-US · retrieved 2026-09-09

Dispatch includes a live map view with geocoded stops and system-generated route sequencing (turn order optimization) for a multi-stop run, not just a static address list. differentiator

delivery-route-map

Not scored by this record.

Captures live driver GPS position from a driver-facing mobile app and surfaces it back to the dispatch screen. differentiator

delivery-driver-tracking

Not scored by this record.

Delivery areas can be defined as arbitrary map polygons or by drive-time isochrones, not solely as a radius or a ZIP/postcode list. differentiator

delivery-zones-polygon

Not scored by this record.

Each delivery zone carries its own independently configurable delivery fee, order minimum, and quoted promise time, applied automatically from the validated customer address.

delivery-zone-pricing

"Add local delivery" builds a zone from a list of postcodes, sets "a delivery fee for this zone", optional free delivery over a threshold, and "minimum order amount, delivery schedule and earliest and latest delivery dates"; "Customers enter their address at checkout, and the system automatically checks if delivery is available and calculates any applicable fees." Shortfalls: this lives in the SumUp Online Store rather than the restaurant POS ordering flow, zones are postcode lists rather than validated geographies, and the time element is a delivery schedule with earliest/latest dates — there is no per-zone quoted promise time. https://help.sumup.com/en-GB/articles/1fQiqsEjvss5lO65gFgx3H-online-store-shipping · retrieved 2026-08-03

Address entry is validated/geocoded against a mapping service at order time and rejects or flags out-of-zone addresses before the order is accepted.

delivery-address-validation

Not scored by this record.

Tracks per-delivery driver compensation inputs — mileage or distance driven per run, per-delivery flat reimbursement, and driver-retained tips — and exports them to payroll as separate reimbursement vs. wage lines. differentiator

delivery-driver-comp

Not scored by this record.

Provides a driver cash bank / settle-up flow that reconciles cash collected, orders assigned, and tips owed at end of shift, producing a per-driver over/short figure.

delivery-cash-reconcile

Not scored by this record.

Can hand a first-party order to an on-demand courier marketplace (DoorDash Drive, Uber Direct, Nash, Relay or equivalent) natively from the POS, with the courier quote and status returning into the order record.

delivery-daas-dispatch

Not scored by this record.

Supports hybrid dispatch: rules that automatically overflow an order to a DaaS courier when no in-house driver is available, out of zone, or past a wait threshold. differentiator

delivery-daas-fallback

Not scored by this record.

Offers direct, first-party certified API integrations with DoorDash, Uber Eats, and Grubhub marketplaces (vendor-owned, not solely resold through Otter/Deliverect/Chowly/ItsaCheckmate middleware). differentiator

delivery-3p-direct-integration

Not scored by this record.

Third-party marketplace orders inject automatically into the POS as normal tickets that fire to KDS/printers without tablet re-keying or manual accept.

delivery-3p-injection

Not scored by this record.

Menu, pricing, modifiers, and photos publish from the POS master menu out to connected third-party marketplaces, including channel-specific price markups, without maintaining a separate menu in each portal.

delivery-menu-push

Not scored by this record.

Marking an item or modifier 86'd in the POS pushes item-level out-of-stock status to connected third-party channels in near real time, and restores it on availability (DoorDash requires item and item-option 86ing of new POS partners).

delivery-86-sync

Not scored by this record.

Store can be paused/deactivated on each connected third-party marketplace from inside the POS with a timed auto-reactivation, rather than only from each marketplace's own tablet or portal.

delivery-store-pause

Not scored by this record.

Produces a third-party reconciliation report matching marketplace payout deposits to POS-recorded 3P sales, itemizing commission, marketing fees, refunds/adjustments, and identifying missing or unpaid orders. differentiator

delivery-3p-reconciliation

Not scored by this record.

Vendor exposes integration health to the operator — failed/rejected order injections, connection status per channel, and alerts on failure — rather than failing silently. differentiator

delivery-injection-error-visibility

Not scored by this record.

Guests receive a branded order status / driver tracking page or SMS link on the restaurant's own domain for first-party delivery orders, driven by real order and driver state.

delivery-tracking-page

Not scored by this record.

Quoted delivery promise times adjust dynamically from current kitchen load, driver availability, and zone drive time, rather than a fixed per-store constant. differentiator

delivery-promise-time

Not scored by this record.

Vendor documents explicit offline behavior for delivery: whether cash delivery orders, driver assignment, and driver settlement continue during an internet outage.

delivery-offline-behavior

Not scored by this record.

Vendor ships a first-party, commission-free web ordering site on the restaurant's own branding/domain that writes orders directly into the POS with no per-order marketplace commission.

digital-first-party-web

Hosted checkout, payment widget and e-commerce plugins are first-party and commission-free, but this is a payments checkout rather than a restaurant ordering site tied to the POS menu. https://developer.sumup.com/ · retrieved 2026-08-01

The web/app ordering menu is generated from the same POS menu record as in-store — one item edit propagates to all first-party digital channels without a separate digital menu build.

digital-menu-single-source

The first-party digital channel (QR Order and Pay) draws on the POS catalogue but through its own menu builder: you create a "Menu name", add sections ("e.g. starters, main dish, side dish, drinks"), then "Click 'Add item', choose the desired items" — items are picked from the existing catalogue rather than re-keyed — with menus schedulable by time period and day. The what-is article documents live linkage for exactly two attributes: "Modifier support: integrates with modifiers from all supported POS systems" and "Out-of-stock management: syncs inventory from POS and checks stock in real-time." Shortfall: this is precisely a separate digital menu build — sections and item assignment are maintained per QR store — and no article states that a POS item edit (name or price) propagates automatically to the published QR menu; only stock state and modifiers are documented as synced. https://help.sumup.com/en-GB/articles/5DMyYhDtk3r23QizapYDHi-article-configure-the-menu-for-my-qr-order-and-pay · retrieved 2026-08-04

Vendor offers a branded native iOS and Android ordering app (published under the restaurant's own brand in the App Store/Play Store), not only a mobile web page or a shared multi-restaurant marketplace app. differentiator

digital-native-app

Not scored by this record.

Guests can create an account with saved addresses, saved (tokenized) payment methods, and one-tap reorder of a previous order across first-party channels.

digital-account-saved-payment

Customer card tokenization is documented for online payments; guest accounts with saved addresses and one-tap reorder are not. https://developer.sumup.com/ · retrieved 2026-08-01

Digital checkout presents configurable or algorithmic upsell/cross-sell suggestions (rules-based add-ons or personalized recommendations from order history), with attach-rate reporting on those suggestions. differentiator

digital-upsell-engine

Not scored by this record.

Supports future/scheduled orders with per-daypart throttling — capacity limits on orders or items per time slot that automatically close slots when the kitchen is saturated.

digital-scheduled-pacing

Not scored by this record.

Single digital ordering flow supports pickup, curbside (with arrival check-in), dine-in/QR table ordering, and delivery, with mode-specific fees and prep timing.

digital-fulfillment-modes

Not scored by this record.

Supports guest-facing QR scan-to-order and/or scan-to-pay at the table that opens or attaches to the existing POS check, including splitting and tipping.

digital-qr-table

Not scored by this record.

Vendor ships a self-order kiosk running the same menu and modifier logic as the POS, with accessibility-compliant UI and unattended EMV payment. differentiator

digital-kiosk

Not scored by this record.

Supports group ordering: a shareable link where multiple participants add their own items to one order under a per-person or total spend cap, with split or single payment.

digital-group-ordering

Not scored by this record.

Offers a distinct catering ordering flow with separate catering menu/minimums, lead-time rules, quotes or proposals, deposits, and invoice/house-account or ACH payment terms. differentiator

digital-catering-portal

Not scored by this record.

Vendor offers AI voice phone ordering (native or a named certified partner) that answers inbound calls and injects the completed order into the POS without staff transcription. differentiator

digital-voice-ai-phone

Not scored by this record.

Supports AI voice ordering at the drive-thru lane, integrated with the POS menu/modifiers and with escalation-to-human handoff.

digital-drivethru-ai

Not scored by this record.

Supports conversational SMS or chat ordering/reordering (text-to-order or text-a-link) that lands in the POS.

digital-sms-ordering

Not scored by this record.

Supports Order with Google — the restaurant's direct ordering link is provisioned to the Google Business Profile as an ordering option (ideally set as 'Preferred by Business'), rather than leaving marketplace links as the only choice. differentiator

digital-google-order

Not scored by this record.

Supports Apple Business Connect ordering placement — an 'Order Food' custom action on the Apple Maps place card pointing at the vendor's first-party ordering flow.

digital-apple-business-connect

Not scored by this record.

Loyalty accrual and redemption work inside the first-party digital ordering flow using the same guest identity as in-store, not as a separate post-purchase enrollment.

digital-loyalty-attach

Not scored by this record.

Supports guest subscription / membership programs (recurring billing for a delivery-fee waiver, a per-period item entitlement, or a paid loyalty tier) managed in the platform.

digital-subscriptions

Not scored by this record.

Discounts, coupon codes, and loyalty offers are defined once and honored identically across POS, kiosk, and first-party digital channels, with channel eligibility controls.

digital-promo-parity

Not scored by this record.

Vendor documents that the operator owns and can export first-party guest records (email, phone, consented marketing status, order history) in bulk, without a fee or vendor approval. differentiator

digital-guest-data-ownership

Not scored by this record.

Digital checkout uses vendor-hosted fields or a hosted payment page so card data never touches the restaurant's page, with the vendor publishing PCI DSS 4.0 compliance (including the client-side script-integrity requirements effective March 2025) and supporting 3DS.

digital-checkout-pci-sca

Not scored by this record.

Digital channels support the same service-fee / dual-pricing / card-surcharge configuration as the POS, with the required guest-facing disclosure and correct handling of jurisdictions and card brands where surcharging is prohibited. differentiator

digital-surcharge-transparency

Not scored by this record.

Maintains a single guest profile that automatically merges transactions from in-store POS, first-party web/app ordering, and kiosk under one identity (phone or email match), with documented dedup/merge behavior.

guest-loyalty-unified-profile

SumUp Connect keeps a member profile keyed on phone number, reachable either from the Connect tablet or from "your Fivestars software on your Point-of-Sale" via a Check-In / Sign-Up button. Shortfalls: attribution is a manual check-in keyed on a phone number entered at the point of service, not automatic merge; SumUp documents no dedup/merge behaviour (a separate self-serve "Update My Number" tool exists for correcting a number); and no article documents first-party web-ordering or kiosk transactions landing on the same profile. https://help.sumup.com/en-US/articles/2TFVQRMABx0admuHSyNRzH-how-to-add-points-and-redeem-rewards-or-offers-on · retrieved 2026-08-03

Orders arriving from third-party marketplaces (DoorDash, Uber Eats, Grubhub) attach to a native guest profile with usable guest identity rather than landing as anonymous tickets. differentiator

guest-loyalty-thirdparty-identity-attach

Not scored by this record.

Supports at least two of points-per-dollar, visit/punch-count, and spend-tier accrual as configuration, without custom development or a bolt-on loyalty vendor.

guest-loyalty-accrual-models

CLAIM: supports at least two of points-per-dollar, visit/punch-count and spend-tier accrual as configuration, natively. VERDICT: partial — one accrual model (points per currency unit) is documented as native configuration. No visit/punch or spend-tier accrual setting appears in either SumUp loyalty product's help pages. EVIDENCE: SumUp POS Advanced Loyalty (Goodies app), support.thegoodtill.com/support/advanced-loyalty-module: "When you first get your loyalty module enabled you need to tell the system how many points you want each pound (or other currency) to be worth ... You can then set how many points you want per £/$/€." The setup page's other settings are Rules (Product Based free product, or Money Off, each costing points) and Product Exclusion. SumUp Connect (Fivestars), help.sumup.com/en-US/articles/2TFVQRMABx0admuHSyNRzH: staff "Enter the number of points to assign to the member based on their purchase". The merchant-dashboard article (3dfRoJin0LvnbP3yMpOTmD) counts "Total Visits" and marks VIPs "by lifetime points", but both are reporting segments, not accrual rules. BOUND: all 247+14 support.thegoodtill.com pages and 205 en-US help articles (10 of them in sumup-connect). A tokenised search for visit/punch/stamp/tier returned no accrual setting. The Connect rewards configuration ("Settings > Rewards ... Edit/Add Rewards") is not documented, so the second model is unresolved rather than proven absent. Retrieved 2026-09-16. https://support.thegoodtill.com/support/advanced-loyalty-module · retrieved 2026-09-16 adversarially verified

Supports status tiers with automatic promotion and demotion driven by rolling-window spend or visit counts. differentiator

guest-loyalty-tiers

Not scored by this record.

Documents explicitly what loyalty lookup, accrual, and redemption do when the POS loses connectivity (queue-and-reconcile vs blocked). differentiator

guest-loyalty-offline-behavior

Not scored by this record.

Offer/discount engine exposes explicit stacking and precedence rules (exclusive vs combinable, order of application) as configuration. differentiator

guest-loyalty-offer-stacking-rules

Not scored by this record.

Offers can be issued to a dynamically defined audience (rules over recency, frequency, spend, or items purchased) rather than only broadcast to the whole list. differentiator

guest-loyalty-targeted-offers

Not scored by this record.

Automatically computes recency/frequency/monetary or equivalent lifecycle segments (new, regular, at-risk, lapsed, VIP) without the operator building the queries. differentiator

guest-loyalty-rfm-segmentation

Not scored by this record.

Ships triggered lifecycle automations (birthday, first-visit thank-you, lapsed win-back) as configurable always-on campaigns rather than one-off manual sends.

guest-loyalty-lifecycle-automation

"AutoPilot automates targeted promotions... It sends the right message at the right time, customized based on the customer's relationship with the business." Named always-on triggers: a lapsed campaign fired "when a customer hasn't visited in 90 days, offering a tailored promotion to re-engage them", and messages "after a first visit"; "You can control the rewards and messages sent by AutoPilot." Birthday sends are named on the first-party product page (sumup.com/en-us/loyalty-program/automated-marketing/, grade C). Requires the separate SumUp Connect loyalty subscription (from $269/mo), not the POS licence. https://help.sumup.com/en-US/articles/65rxfdklyNuM7eVAv6FJJI-sumup-connect-how-to-set-up-an-autopilot-campaign · retrieved 2026-08-03

Sends both email and SMS campaigns natively from the platform, not solely by handing the list to a third-party ESP. differentiator

guest-loyalty-native-email-sms

Not scored by this record.

Captures per-channel marketing consent with timestamp and source of consent, and honors revocation received by any reasonable means (not just the STOP keyword) across all channels.

guest-loyalty-consent-management

Not scored by this record.

Handles or explicitly documents A2P 10DLC brand and campaign registration required for the operator to send SMS through the platform.

guest-loyalty-10dlc-registration

Not scored by this record.

Reports redemption and incremental sales attributable to a specific campaign or offer, tying redeemed offers to actual check totals. differentiator

guest-loyalty-campaign-attribution

Not scored by this record.

Provides self-serve export of the full guest list and transaction history, including contact PII, via CSV or API, without a vendor fee or support ticket. differentiator

guest-loyalty-data-export-portability

Not scored by this record.

Triggers post-transaction feedback requests and routes responses by score, sending low scores to private service recovery and high scores toward public review sites. differentiator

guest-loyalty-review-capture-routing

Not scored by this record.

Includes a native referral mechanic with per-guest codes or links, attribution of the referred guest's first order, and two-sided rewards.

guest-loyalty-referral-program

Not scored by this record.

Issues an Apple Wallet or Google Wallet loyalty pass with push-updatable balance, as an alternative to requiring a branded app download. differentiator

guest-loyalty-wallet-pass

Not scored by this record.

Provides admin tooling to fulfill guest data access and deletion requests (CCPA/CPRA-style) including deletion propagation to loyalty and marketing records.

guest-loyalty-privacy-rights-tooling

Not scored by this record.

Enforces loyalty fraud controls such as redemption velocity limits, manager approval on manual point adjustments, and flagging of employee self-redemption, with an audit log.

guest-loyalty-redemption-fraud-controls

Not scored by this record.

Vendor documents AI/ML-generated recommendations for offer content, target audience, or send timing (claim-level; verify it is a shipped product feature, not a roadmap statement). differentiator

guest-loyalty-ai-offer-recommendation

Not scored by this record.

Offers native stored-value/gift card balances tied to the same guest profile and redeemable across all locations of the brand.

guest-loyalty-stored-value-gift

Not scored by this record.

Employees clock in and out at the POS terminal using a PIN, badge, or card, with no separate time-clock hardware required.

labor-clock-in-at-pos

Back Office > Settings > Time clock settings (under EMPLOYEE) offers "Require the employee to be clocked-in to make a sale", daily and weekly overtime thresholds, "Require the employee to be scheduled in order to clock-in", break handling, minor-hour limits, and "Set whether or not clocking-out should also sign-out the active user on the POS." The employee record carries a PIN code — "write down the Pin code so you can provide it to the employee later, they will need this to clock in" — plus per-location "Allow Access and Can Clockin" checkboxes. No separate time-clock hardware is referenced anywhere. https://help.sumup.com/en-US/articles/1f2qucDdX3x5IJmZCgG16A-adjust-time-clock-settings · retrieved 2026-08-03

Captures a photo at punch (or performs facial verification) attached to the timecard entry, with a photo-only mode available that stores no biometric template. differentiator

labor-photo-punch-verification

Not scored by this record.

Records time punches while the POS is offline and reconciles them on reconnect without loss or duplicate entries, with the behavior documented. differentiator

labor-offline-time-punch

Not scored by this record.

Permissions are grantable per discrete action (void, comp, discount, refund, drawer open, price change, report access) per role and per location, not limited to fixed cashier/manager/admin tiers.

labor-granular-rbac

POS Pro rights are per discrete action and enumerated in full: access to settings, discounts, "Product cancellation" (void at order entry), "Payment cancellation", "opening the cash drawer", all orders vs own orders only, closed orders, all devices, Till Management, Close Till, Encaissement. Shortfalls: rights are toggled on each individual user rather than on reusable roles ("click on the user in question and manage the different accesses"), there is no location dimension in this screen, and there is no discrete price-change, refund or report-access right. The separate SumUp-profile role model does support custom roles with "Permissions toggles and... sub-permissions", but its enumerated permission groups are coarser — Checkout and Discounts (auto-paired), Sales reports, Items and inventory, Manage taxes, Bookings, Payment Links, Developer settings. https://help.sumup.com/en-GB/pos/articles/75000023512-users-how-to-manage-user-rights- · retrieved 2026-08-03

Manager overrides and approvals are attributed to the individual approver and written to an immutable audit trail queryable after the fact.

labor-manager-override-audit

CLAIM: manager overrides and approvals are attributed to the individual approver and written to an immutable audit trail that can be queried later. VERDICT: partial — SumUp POS (Goodtill) logs each manager-approved staff action with the approver, and the log can be filtered in the Backoffice. Shortfalls: immutability or retention of that log is not stated, and POS Pro (Tiller) documents no override flow at all. EVIDENCE: support.thegoodtill.com/sumup-pos-and-backoffice-new-releases, App 10.6 (7 May 2024): "Staff action logs. Any action by staff that is approved by the manager is logged so merchants can audit and see who approved a void sale or a discount, etc. The logs can be viewed from the Backoffice and filtered by date/sale/staff/manager, etc. https://pos.thegoodtill.com/app/reports/staff_action_logs". The same page: "2 new staff permissions that will require a manager PIN when restricted". support.thegoodtill.com/support/self-service-mode: "you'll need a manager's pincode to access it each time". support.thegoodtill.com/system-and-data-security: the "stored indefinitely" audit record (store user, values before and after, IP, user agent, session ID) covers sensitive data changes, not till overrides, so it cannot establish immutability here. The POS Pro help centre (182/182 articles) still has no override or approval log. Retrieved 2026-09-16. https://support.thegoodtill.com/sumup-pos-and-backoffice-new-releases · retrieved 2026-09-16 adversarially verified

Builds and publishes employee shift schedules inside the same platform that holds the timekeeping data, rather than requiring a third-party scheduling app. differentiator

labor-native-scheduling

Not scored by this record.

Generates recommended staffing levels or labor hours by daypart from the operator's own POS sales history, not just a static template. differentiator

labor-demand-labor-forecast

Not scored by this record.

Displays labor cost as a percentage of sales in real time during service on a manager view or POS, not only in end-of-day or next-morning reports. differentiator

labor-realtime-labor-percent

Not scored by this record.

Warns or blocks at clock-in when an employee is approaching or would cross a configured overtime threshold, before the overtime is incurred. differentiator

labor-overtime-prevention

Not scored by this record.

Configures meal and rest break rules per state or jurisdiction, prompts required break attestation, and flags missed breaks for premium pay. differentiator

labor-break-compliance-by-state

Not scored by this record.

Enforces minor-labor restrictions (age-based maximum hours, prohibited time windows, school-day limits) at both scheduling and clock-in.

labor-minor-labor-rules

Not scored by this record.

Computes tip pooling and tip-outs automatically per shift from configurable rules (percentage of sales, hours worked, points, or role), rather than requiring a manual spreadsheet.

labor-tip-pooling-rules

Not scored by this record.

Retains a per-shift, per-employee record of tips received, amounts contributed to the pool, and amounts distributed from the pool, exportable for audit.

labor-tip-distribution-audit-trail

Not scored by this record.

Payroll export separates cash from charged qualified tips and carries a Treasury tipped-occupation code, supporting the W-2 Box 12 code TP and Box 14b reporting required for tax year 2026. differentiator

labor-qualified-tips-w2-reporting

Not scored by this record.

Vendor processes payroll itself as a first-party product (tax filing and direct deposit), as opposed to exporting to a third-party payroll provider only. differentiator

labor-native-payroll

Not scored by this record.

Exports timecards, wages, and tips in documented formats or via direct integration for at least two major payroll providers (e.g. Gusto, ADP, Paychex, QuickBooks).

labor-payroll-export-formats

Not scored by this record.

Employees can request shift swaps or claim open shifts in a self-service app, subject to a manager approval workflow that enforces overtime and role eligibility. differentiator

labor-shift-swap-workflow

Not scored by this record.

Reports per-employee sales performance metrics (average check, items or category attachment rate, void and comp rate) by server or cashier. differentiator

labor-server-performance-metrics

Not scored by this record.

Supports multi-level recipe/BOM costing where a recipe can contain sub-recipes (prep items) and plate cost recalculates automatically when any component ingredient's cost changes.

inventory-recipe-bom-costing

Sub-recipes exist as a first-class object: "Production events are used when you want to create an ingredient from other ingredients and track stock levels that are used for it"; when creating the ingredient you "select the option that says 'This is a preparation/recipe item'", enter the component ingredients and amounts, "the back-office system will work out your cost price for creating this", and "It can now be added to any product it applies to (just like a normal ingredient)". On the US Back Office side the item form offers "Use Ingredient Cost - when enabled the cost of item will be calculated as the sum of the cost of ingredients". Shortfall: the documented depth is one prep level — a preparation item built from raw ingredients and then consumed by a product — with no statement that a preparation item may contain another preparation item; and no page says plate cost re-derives when a component ingredient's cost later changes. The production-event cost is described as worked out at definition/production time, and the ingredient setup page covers only quantity ratios ("If there's 750ml in the bottle, and only 10ml in the cocktail, then 10/750 = 0.013"), not cost propagation. https://support.thegoodtill.com/support/production-events · retrieved 2026-08-04

Stores purchase unit, recipe unit, and count unit per item with explicit conversion factors, plus a yield/waste percentage applied to raw-to-usable conversion.

inventory-unit-conversion-yields

CLAIM: purchase unit, recipe unit and count unit per item with explicit conversion factors, plus a yield/waste percentage for raw-to-usable conversion. VERDICT: partial — SumUp POS (Goodtill) stores a supplier unit and a store unit per product or ingredient with an explicit conversion factor. Shortfalls: there is no separate recipe unit (recipe amounts are typed as a decimal fraction of the ingredient's stock unit), and no yield/waste percentage (waste is only logged as events). EVIDENCE: support.thegoodtill.com/adding-a-product-prices-and-vat: "Store Unit Reference ... Supplier Unit Reference ... Unit Conversion This is a reference for how many store units there are in your supplier unit ... there are 6 eggs in a pack, so the unit conversion number would be 6. If your store unit is 1 pint, and your supplier unit is 1 keg, the unit conversion is however many pints are in a keg." support.thegoodtill.com/ingredientsetup: "If there's 750ml in the bottle, and only 10ml in the cocktail, then 10/750 = 0.013. It's best to set it to 3 decimal places." support.thegoodtill.com/advanced-stock-wastage: waste is recorded in the Stock app ("take care to choose the correct unit (store unit or supplier unit)") with a wastage reason, not as a yield percentage. A tokenised search for yield across all 261 Goodtill pages found none. POS Pro (help.sumup.com/en-GB/pos/articles/75000113849) and the US item form remain single-quantity. Retrieved 2026-09-16. https://support.thegoodtill.com/adding-a-product-prices-and-vat · retrieved 2026-09-16 adversarially verified

Produces a theoretical-vs-actual usage variance report per item for a defined count period, showing theoretical usage from POS sales times recipe, actual usage from counts plus receipts, and the variance in both units and currency. differentiator

inventory-theoretical-vs-actual

Not scored by this record.

Depletes ingredient on-hand quantities in near real time as orders are fired at the POS, including depletion driven by modifier selections, not only in an end-of-day batch. differentiator

inventory-realtime-depletion

Not scored by this record.

Automatically 86s (marks unavailable) menu items on the POS, online ordering, and connected third-party delivery menus when a component ingredient hits zero or a configured threshold. differentiator

inventory-86-auto-sync

Not scored by this record.

Supports full physical inventory, ad-hoc spot counts of a subset, and scheduled recurring cycle counts, with each count's variance recorded as separate history rather than overwriting prior counts.

inventory-count-modes

Ad-hoc counting exists: the US back office has a Receive/reconcile products screen with a RECONCILE mode that can be loaded item-by-item or in bulk "by category, vendor, or brand", and the EU POS Pro app lets you "Enter the remaining quantity of the item in the quantity field" under Settings > Stock. Shortfall: the EU article states "Two stock management methods are available" and both are tracking modes (Standard stock, One-day tracking), not count modes — there is no distinct full physical inventory session, no scheduled recurring cycle count, and no per-count variance history object; editing the quantity overwrites the prior figure rather than recording a dated count with variance. https://help.sumup.com/en-GB/pos/articles/75000113849-stock-how-do-i-use-stock- · retrieved 2026-08-03

Provides a mobile/tablet counting app supporting barcode or QR scanning that continues to accept counts with no network connectivity and syncs on reconnect.

inventory-mobile-count-offline

Not scored by this record.

Ships pre-built electronic vendor catalog and order-transmission integrations with named broadline distributors (e.g. Sysco, US Foods, Performance Food Group) that send purchase orders and receive invoices electronically rather than by emailed PDF. differentiator

inventory-vendor-catalogs-edi

Not scored by this record.

Ingests supplier invoices from photo, PDF, or email and extracts line-item detail (item, quantity, unit, price) into the inventory ledger without manual line entry. differentiator

inventory-invoice-ocr

Not scored by this record.

Tracks per-item purchase price history across invoices and alerts when a received price exceeds the prior or contracted price by a configurable threshold. differentiator

inventory-price-change-alerts

Not scored by this record.

Maintains par levels per item per location and generates suggested purchase order quantities from on-hand versus par, with at least one mode driven by a sales forecast rather than a static par. differentiator

inventory-par-auto-suggest

Not scored by this record.

Provides a structured waste/spoilage logging workflow with reason codes that debits inventory and reports waste cost separately from usage variance.

inventory-waste-logging

Not scored by this record.

Tracks expiration or use-by dates on received and prepped items and surfaces an expiring-soon report or alert before spoilage.

inventory-shelf-life-expiry

Not scored by this record.

Supports partial-bottle liquid inventory by weight (scale integration) or by bottle fraction for bar and beverage counting.

inventory-bar-partial-bottle

Not scored by this record.

Exports period COGS and accounts-payable invoice detail in a named accounting system's import format (e.g. QuickBooks, Sage Intacct, NetSuite) with GL account mapping configurable per item category.

inventory-cogs-gl-export

Not scored by this record.

Inventory and recipe costing are delivered natively by the POS vendor rather than requiring a separately-contracted third-party product (e.g. MarginEdge, MarketMan, Restaurant365) to function. differentiator

inventory-native-not-partner

Not scored by this record.

Joins recipe cost to actual item sales mix to report contribution margin per menu item, and flags items whose margin fell below a configured threshold after ingredient cost changes. differentiator

inventory-menu-margin-linkage

Not scored by this record.

Provides a live sales dashboard reflecting transactions within minutes of the sale, accessible from both a browser and a mobile app off-premise.

reporting-realtime-dashboard

The Current Till Report lets you "Monitor in real-time your store's performance (revenue, orders, total number of clients, the average amount spent per customer)" from the back-office homepage Dashboard, including orders already paid and orders in progress; the Dashboard itself shows "Real time updates of your currently opened till(s)". Shortfalls: it is a browser back office (app.tillersystems.com / my.franpos.com) and the documented mobile route is a Safari home-screen shortcut to that same web page — "you have successfully added your back office web page to your iPhones home screen" — not a native mobile dashboard app; and the report "will not be available" at all if no till is open. https://help.sumup.com/en-GB/pos/articles/75000057524-current-till-report-how-to-monitor-the-activity-of-the-open-till-of-your-stores-using-the-current-till-report- · retrieved 2026-08-03

Generates a daily close-out/EOD report reconciling gross sales, net sales, tax, tips, discounts, refunds, tender types, and expected cash deposit in one document.

reporting-eod-closeout

"Daily closeout: This report provides a complete overview of the day: product sales, service sales, employee tips, sales by category, and more", and the register produces a Z-out at drawer close ("PRINT Z-OUT REPORT AND CLOSE DRAWER"). Shortfall: the day's reconciliation is documented as split across separate reports rather than one document — tender-type breakdown sits in the "Sales report... ticket level sales data grouped by payment methods", drawer counts and expected cash in "Close day: opening drawer counts, closing counts, current cash balance, and cash drops", and tax in the Tax report. Refunds are not named in the Daily closeout contents. https://help.sumup.com/en-US/articles/4JX6D6nR0VvrKO7GsLw1w2-sumup-pos-10-most-commonly-used-reports · retrieved 2026-08-03

Provides a product mix (PMIX) report at individual menu item AND modifier level with quantity, gross and net sales, filterable by daypart and revenue center.

reporting-pmix-modifier-level

The Product Sales Report filters "on any product, category, store, product type, menu, meal, options or product with options" — modifier-level as well as item-level — with "cashed sales, quantity sold, taxes collected, costs or margins", a tax-included/excluded toggle giving gross and net, a "Start and end hour of the days of the period" filter that serves as a daypart cut, history by hour/day/week/month/year and CSV export. Shortfall: there is no revenue-centre dimension — the only location cut is Stores, and neither help set documents a revenue-centre or sales-area object to filter on. https://help.sumup.com/en-GB/pos/articles/75000060900-product-sales-report-how-to-analyse-the-sales-of-your-products-using-the-product-sales-report- · retrieved 2026-08-03

Produces an audit report of comps, voids, discounts, and price overrides attributed to the employee who applied them and the manager who approved them, with reason codes and timestamps.

reporting-comps-voids-audit

Not scored by this record.

Reports cash over/short per drawer, per shift, and per employee, comparing counted cash to expected cash from tendered transactions and paid-outs.

reporting-cash-over-short

Not scored by this record.

Reports sales per labor hour and labor cost as a percentage of sales by hour, by department, and by employee, using actual clocked hours from the POS time clock.

reporting-labor-productivity

Not scored by this record.

Reports per-server metrics including average check, items per check, attachment rate for named categories, and tips as a percentage of sales. differentiator

reporting-server-scorecards

Not scored by this record.

Reports revenue and margin by fulfillment channel — dine-in, direct online, first-party delivery, and each third-party marketplace separately — net of marketplace commission fees. differentiator

reporting-channel-profitability

Not scored by this record.

Supports scheduling any report for automatic recurring delivery by email or to a shared destination on a defined cadence and recipient list.

reporting-scheduled-delivery

Not scored by this record.

Publishes a documented public REST or GraphQL API covering orders, payments, menu, and labor data, with self-service developer credentials obtainable without a signed partner agreement. differentiator

reporting-public-api

Not scored by this record.

Emits outbound webhooks for order and payment lifecycle events to a customer-supplied endpoint, with documented retry behavior and payload signature verification. differentiator

reporting-webhooks

Not scored by this record.

API and raw-data access are included in the standard subscription rather than gated behind an additional per-location fee, revenue share, or enterprise-only contract. differentiator

reporting-api-not-upcharged

Not scored by this record.

Core reporting beyond basic sales summaries — labor vs sales, PMIX, comps/voids audit, multi-location comparison — is available on the entry-level paid plan rather than requiring a higher tier or an add-on analytics SKU. differentiator

reporting-tier-paywall

Not scored by this record.

Documents a historical retention window of at least 24 months of transaction-level detail queryable in the reporting UI, with no silent truncation or archive retrieval fee. differentiator

reporting-history-retention

Not scored by this record.

Sends proactive push or email alerts when an operator-configured metric breaches a threshold or deviates from its historical pattern (e.g. void spike, sales below forecast, discount rate anomaly). differentiator

reporting-anomaly-alerts

Not scored by this record.

Offers a natural-language query or AI assistant that answers ad-hoc questions against the operator's own sales and labor data and returns a figure or chart, not a generic help-article response.

reporting-nl-query

Not scored by this record.

Reports guest-level analytics including new versus returning guest counts, visit frequency, and lifetime spend cohorts tied to identifiable guest records from loyalty or online ordering. differentiator

reporting-guest-cohorts

Not scored by this record.

Produces a forward sales forecast at daypart or hourly granularity from the location's own history, exposed in the reporting UI and consumable by scheduling or ordering workflows. differentiator

reporting-sales-forecast

Not scored by this record.

Generates payroll- and tax-ready tip reporting: declared versus charged tips per employee, tip pool distribution detail, and a tax liability summary by jurisdiction.

reporting-tip-tax-compliance

Not scored by this record.

Supports a named organizational hierarchy of at least three levels (e.g. enterprise > region/group > location) as a first-class object that reporting and permissions can be scoped to, not just a flat list of locations.

multi-location-org-hierarchy

Positive absence: multi-site scoping is documented as a flat store list. "If you have several stores linked to your back office user, you can select the data of the store/s you wish to display on your dashboard using the store picker. By default, all stores are selected... If you want to select/deselect all stores you just need to click on 'all stores'." The Product Sales Report offers the same flat "Stores" multi-select, the US Sales by location report "shows performance across all locations", and catalogue management is per store. No region, group or brand tier exists as an object in either help set — the structure is two levels, account and store. https://help.sumup.com/en-GB/pos/articles/75000023529-dashboard-how-to-view-your-data-if-you-have-several-establishments- · retrieved 2026-08-03

A corporate-level menu can be authored once and published to a chosen set of locations in a single action, with a publish/version history showing what was pushed, when, and by whom.

multi-location-central-menu-publish

Positive absence: SumUp's own documented method for pushing catalogue changes across stores is a manual CSV round-trip — export CSV from the source store, "Open the CSV on Excel, Delete the ProductId column", delete unwanted rows, then "For each target store... click Import CSV" — with the warning "If the SKU is not available on all stores for similar product, this process will result with duplicates." Sibling articles cover duplicating products to a new store and bulk SKU updates by the same route. There is no corporate menu object, no publish-to-selected-locations action, and no publish/version history. https://help.sumup.com/en-GB/pos/articles/75000031284-multi-store-how-to-replicate-updates-on-products-and-options-from-a-store-to-the-other-stores · retrieved 2026-08-03

Supports price tiers/zones so one menu item carries different prices per location group, per order channel, and per daypart without duplicating the item record.

multi-location-price-zones

Positive absence: the item form enumerates a single "Item Price and Cost" alongside "Select/deselect locations where this Item will be added" — the location control governs availability, not price — and the only other pricing controls are eCommerce/third-party display names and date-based availability. On the EU side each store holds its own duplicated product records with their own prices, replicated by CSV import keyed on SKU. There is no price tier, price zone or channel-price object, so one item record cannot carry different prices per location group, per channel or per daypart. https://help.sumup.com/en-US/articles/JZkmuuFPBy4CzPm5i3SNb-how-to-add-a-new-item · retrieved 2026-08-03

Provides above-store reporting that aggregates sales, labor, discounts, voids, and item mix across any selected set of locations in one view, with store-vs-store ranking and variance flags.

multi-location-consolidated-reporting

Not scored by this record.

Gift cards issued at one location are redeemable at any other location in the brand, with a reported outstanding-liability balance and inter-store settlement/redemption reconciliation between owners.

multi-location-cross-location-giftcard

Not scored by this record.

A single customer loyalty profile, balance, and stored order history is shared across all locations in the brand rather than being per-location.

multi-location-cross-location-loyalty

Not scored by this record.

A single location/terminal can operate two or more distinct brands or virtual brands with separate menus, receipts/branding, and separately reportable revenue, on the same hardware and drawer. differentiator

multi-location-multi-brand

Not scored by this record.

Tax configuration is per-location with support for multiple simultaneous tax rates, jurisdiction-specific rules (e.g. prepared-food vs grocery, inclusive vs exclusive tax), and per-location tax exemptions.

multi-location-multi-tax-jurisdiction

Not scored by this record.

Labor rules (overtime, break enforcement, predictive-scheduling compliance) are configurable per location or location group and enforced at the terminal, not just reported after the fact.

multi-location-central-labor-policy

Not scored by this record.

The POS software runs on commodity off-the-shelf hardware (standard iPads, Android tablets, or PCs) that the operator can buy from a third party, rather than only on vendor-supplied proprietary terminals. differentiator

hardware-commodity-devices

Not scored by this record.

Vendor documentation names the specific client operating systems supported (iOS/iPadOS, Android, Windows, Linux/web) and states minimum OS versions and device specs.

hardware-os-platforms

Android and iOS SDKs are named in developer docs; minimum OS versions and device specs are not surfaced on the pages fetched. https://developer.sumup.com/ · retrieved 2026-08-01

Offers a purpose-built handheld ordering device with an integrated card reader (not a phone case add-on), with published drop rating and IP ingress rating.

hardware-handheld-purpose-built

Not scored by this record.

The handheld supports hot-swappable or field-replaceable batteries, or the vendor publishes a rated battery life for a full shift. differentiator

hardware-handheld-battery-swap

Not scored by this record.

Handhelds support cellular/LTE connectivity as a documented fallback when store Wi-Fi drops, either built into the device or via a vendor-supplied failover.

hardware-handheld-lte

Not scored by this record.

Terminals continue to take orders, print to kitchen, and record cash sales with the internet down, and the vendor documents explicitly which functions degrade (card auth, loyalty lookup, refunds).

hardware-offline-mode

Offline operation is documented but thin: "Yes, it does. You can use your till without internet", conditioned on "You must use only one IPad", a 15-20 minute wifi sync at opening, and an instruction that "you must not close the till without internet." Goodtill's API documentation corroborates continued selling: "most of the POS functionality is available offline, so you may receive a batch of webhook messages when the POS regains an internet connection after being offline for some time" (support.thegoodtill.com/support/webhook). Shortfall on both legs the claim adds beyond bare operation: printing to kitchen with the internet down is nowhere documented — the printer articles never address WAN loss — and the required explicit enumeration of which functions degrade does not exist; the offline article names no degradation at all, and the only documented degradations are scattered elsewhere (third-party loyalty customer lookup "will no longer be possible... if the POS does not have an internet connection"). Documented offline operation is also restricted to a single iPad. https://help.sumup.com/en-GB/pos/articles/75000023400-connection-does-the-till-work-without-an-internet-connection- · retrieved 2026-08-04

Sells or supports a dedicated kitchen display system with bump-bar or touch input, station routing, and course/fire timing, as a first-party product rather than an integration-only dependency.

hardware-kds

A first-party KDS is sold outright — "10-inch Lenovo tablet: £100, 15-inch SumUp tablet: £249" plus £15/mo software — and "works natively and seamlessly with the SumUp app, POS Lite, POS Pro, SumUp Kiosk, SumUp Terminal, SumUp Register, and QR Order and Pay", with touch input (staff tap "Start Order" and "Complete Order") and "smart waiting time estimates". Shortfall on the claim's other two legs: no bump-bar exists (the supported-hardware lists are touch tablets only), station routing is only a per-device order-category filter — "select which order categories appear on the KDS (e.g., show only food or drinks if they are separate)" — rather than named stations, and the fully enumerated interface (To Do / In Progress / Ready / Rejected) and settings (Device, Fulfilment, Orders view, Logout) contain no course or fire-timing control of any kind. https://help.sumup.com/en-GB/articles/4KAuRrwoNJM5ID0L74fW4R-article-what-is-the-sumup-kitchen-display-system-kds · retrieved 2026-08-04

Offers a self-order kiosk running the same menu and modifier engine as the POS, in both countertop and freestanding form factors, with integrated payment and accessibility (ADA) compliance documented. differentiator

hardware-kiosk

Not scored by this record.

Supports drive-thru-specific hardware: outdoor digital menu boards, order confirmation displays, and speaker/headset integration, with a documented timer/speed-of-service measurement.

hardware-drive-thru

Not scored by this record.

Works with standard ESC/POS thermal receipt and kitchen printers from more than one manufacturer (e.g. Epson and Star), including LAN/Ethernet printers, rather than only vendor-branded printers.

hardware-printer-compatibility

Not scored by this record.

Supports the standard peripheral set — cash drawers (including multi-drawer per terminal), barcode scanners, scales for by-weight items, and customer-facing displays — with a published compatibility list.

hardware-peripherals

Not scored by this record.

Card entry happens on a PCI-listed PTS device using validated point-to-point encryption, so the POS application and tablet stay out of PCI scope; the vendor states the merchant's SAQ type.

hardware-p2pe-terminal

Not scored by this record.

Supports contactless acceptance directly on a commodity phone or tablet (Tap to Pay on iPhone / Tap to Pay on Android) with no separate reader. differentiator

hardware-tap-to-phone

Not scored by this record.

Hardware prices are published per SKU on the vendor's public site, rather than quote-only. differentiator

hardware-pricing-transparency

Not scored by this record.

Hardware can be purchased outright (owned) as an alternative to a mandatory lease or subscription-bundled rental, and the vendor states which. differentiator

hardware-ownership-vs-lease

Not scored by this record.

Vendor documentation confirms whether hardware purchased from the vendor remains usable with other software after cancellation, i.e. it is not software-locked or remotely bricked. differentiator

hardware-usable-after-churn

Not scored by this record.

Publishes a hardware warranty term and a replacement/advance-exchange SLA with a stated turnaround (e.g. next-business-day depot swap). differentiator

hardware-rma-sla

Not scored by this record.

Staff can run the ordering or payment app on their own personal phone (BYOD) with a documented permission and security model.

hardware-byod

Not scored by this record.

Provides a remote device-management console showing each terminal, printer, and KDS as online/offline, with remote reboot, software-version visibility, and staged rollout of updates. differentiator

hardware-remote-device-management

Not scored by this record.

Integrates with specialty beverage hardware — self-pour tap walls, flow meters, or liquor pour spouts — such that pours post to a POS tab automatically.

hardware-selfpour-scales

Not scored by this record.

Supports inbound caller ID hardware or a telephony integration that pops the customer record and order history at the POS on an incoming call.

hardware-callerid-integration

Not scored by this record.

Public, self-serve API reference documentation is readable without a signed partner agreement, NDA, or sales call.

extensibility-public-api-docs

Full public developer portal with API reference, changelog and SDKs, readable with no signup or partner agreement. https://developer.sumup.com/ · retrieved 2026-08-01

API access is included in the base subscription at no additional per-location fee, surcharge, or upgraded plan requirement. differentiator

extensibility-api-access-cost

Not scored by this record.

A free sandbox or test environment with seeded data is available to developers without owning a paid production account. differentiator

extensibility-free-sandbox

Not scored by this record.

Third-party apps authenticate via OAuth 2.0 with scoped, operator-granted, individually revocable permissions (not shared static API keys or credential sharing).

extensibility-oauth-partner-apps

OAuth 2.0 documented alongside API keys and affiliate keys; per-scope operator grant and individual revocation not detailed on the pages fetched. https://developer.sumup.com/tools/authorization/ · retrieved 2026-08-01

The platform pushes real-time webhooks for order lifecycle events (created, modified, paid, voided, refunded) rather than requiring polling.

extensibility-webhooks-push

Webhooks are documented for online-payment/checkout events; no POS order-lifecycle (created/modified/paid/voided) webhook set is documented. https://developer.sumup.com/online-payments/webhooks/ · retrieved 2026-08-01

Webhooks are cryptographically signed (e.g. HMAC) AND documented to retry with backoff, with a replayable event log for missed deliveries. differentiator

extensibility-webhook-reliability

Not scored by this record.

A public write API accepts externally originated orders into the POS as first-class tickets that fire to KDS/printers and land in reporting.

extensibility-order-injection-api

Not scored by this record.

Menu items, modifiers, and prices can be written and updated via API, not just read. differentiator

extensibility-menu-write-api

Not scored by this record.

The vendor is a named DoorDash Preferred Integration Partner (DPIP) under the 2026 program requirements. differentiator

extensibility-doordash-preferred

Not scored by this record.

Direct, first-party certified integrations exist with DoorDash, Uber Eats, and Grubhub without requiring a paid middleware layer (Otter/Chowly/Deliverect/Checkmate). differentiator

extensibility-first-party-delivery-integrations

Not scored by this record.

The POS is a supported endpoint for at least two major aggregation middleware platforms (Deliverect, Chowly, Otter, Checkmate, ItsaCheckmate).

extensibility-middleware-compatibility

Not scored by this record.

Native, vendor-maintained connectors exist for QuickBooks Online and at least one other GL/accounting system, with mapped journal entries rather than CSV-only export.

extensibility-accounting-connectors

Not scored by this record.

Labor hours export natively to at least two named payroll providers (e.g. Gusto, ADP, Paychex, Paylocity) without manual re-keying.

extensibility-payroll-export

Not scored by this record.

The vendor operates a public integrations marketplace listing named third-party apps that operators can browse and self-install.

extensibility-app-marketplace

Not scored by this record.

The vendor supports a headless/embedded mode where a third-party UI (kiosk, web ordering, drive-thru) drives the POS transaction engine via API.

extensibility-headless-embedded

Not scored by this record.

A complete historical data export (orders, customers, menu, payments metadata) is available to the operator on demand, in a documented machine-readable format, at contract end. differentiator

extensibility-data-portability-exit

Not scored by this record.

Order entry, ticket routing, and check printing continue on-terminal when the internet connection is lost.

reliability-offline-order-entry

Order entry continues with the internet down: "Yes, it does. You can use your till without internet" — but "You must use only one IPad", with a 15-20 minute wifi sync required at opening and again before the till may be closed. Goodtill's API documentation adds "most of the POS functionality is available offline, so you may receive a batch of webhook messages when the POS regains an internet connection after being offline for some time." Shortfall: of the claim's three legs only order entry is documented — neither help set states that kitchen ticket routing or check printing continues during a WAN outage (the printer and KDS articles never address connection loss) — and the documented offline mode is limited to a single iPad, so multi-terminal service does not continue. https://help.sumup.com/en-GB/pos/articles/75000023400-connection-does-the-till-work-without-an-internet-connection- · retrieved 2026-08-04

Card payments can be accepted while offline via store-and-forward, not just cash-only fallback. differentiator

reliability-offline-card-auth

Not scored by this record.

The vendor publicly documents who bears the loss when a store-and-forward transaction declines after connectivity returns, and states any per-transaction or cumulative offline cap. differentiator

reliability-offline-decline-liability

Not scored by this record.

Multiple terminals continue to share a single check/table state over the local network while the internet is down (LAN-only degraded operation, not per-terminal islands). differentiator

reliability-lan-degraded-multi-terminal

Not scored by this record.

The vendor documents a local/on-premise transaction engine or edge server (not purely cloud-hosted request/response) for the ordering path. differentiator

reliability-local-transaction-engine

Not scored by this record.

Kitchen display and/or kitchen printer routing continues to function while offline.

reliability-offline-kds-printing

NEW SURFACE (330th): the SumUp POS Pro KB at support.thegoodtill.com re-read PER CELL (the 316th censused its 257 pages but never checked this cell against them), plus an href fixpoint (11 new hrefs, all assets/contact pages -- the 257-page corpus is at fixpoint) and the HubSpot public search endpoint /_hcms/search?term=&limit=100 (offline 5 hits, kitchen 10, printer 28, internet 9: no unlinked article beyond the census; /system-scenarios fetched fresh, it is an empty category page). WHAT IT HOLDS. (1) Kitchen printing is device-local, not cloud-routed: "Printer Profiles" (support.thegoodtill.com/support/printers) -- "type in the printer IP, and select the receipt printer type (receipt printer, kitchen printer, drinks printer, other printer) ... The IP address will always need to be preceded by TCP. So if your IP address is 192.168.1.68, you should enter TCP:192.168.1.68 ... USB Printer = always use USB:TSP100 ... Bluetooth = always use BT:TSP100", and profiles are bound to a register (Setup > Registers > Edit Register). The POS holds its own print spool on the iPad: "Printer Icon" (/support/printer-icon) -- "There is also a number icon to the lower right showing the number of tickets/receipts in the queue. By checking the Print Queue, you can see all the receipts/tickets waiting to be printed. You will also see the option to 'Clear Queue' once receipts have been sent." (2) The vendor states the till itself runs without internet: help.sumup.com/en-GB/pos/articles/75000023400 "Does the till work without an internet connection?" -- "Yes, it does. You can use your till without internet. But there are some steps you need to follow first: You must use only one IPad. At the start of the day ... you must be connected to a wifi network and waiting for 15-20 minutes for the synchronization. After that you can start working without internet connexion." (3) The KDS half of the claim is NEGATIVE: the KDS is a second iPad reached over the LAN ("KDS Troubleshooting", /kds-troubleshooting: "Here you can see the KDS iPad (10.15.2.70) - showing as a green status ... Tap on the device name to 'ping' it", and "POS App Syncing Guidelines", /syncing-guidelines: "Please ensure that local sync is enabled in the POS app (Cog > Settings > General Settings > Enable Local Sync)"), but the same troubleshooting article's fix list is "Ensure both iPads' app versions are up to date. Check both iPads are connected to the internet!", and the offline article above restricts offline operation to ONE iPad -- which excludes a KDS iPad. VERDICT: partial/B. The printer half of the "and/or" is satisfied in the vendor's own architecture (kitchen/drinks tickets are addressed by LAN TCP IP, USB or Bluetooth from the iPad, with an on-device print queue, and the vendor affirms single-iPad operation without internet); the KDS half is not, and SumUp nowhere publishes an explicit sentence that ticket printing continues during an outage, so this is not a `yes`. NOT EVIDENCE: the release-notes page /sumup-pos-and-backoffice-new-releases documents "SumUp Offline Capabilities ... allowing merchants to continue processing transactions during connectivity issues ... the merchant's MID must be enabled for offline processing" (App Version 11.8, 29 May 2026) -- that is card PAYMENT offline, not ticket routing, and is not relied on here. ROBOTS: www.sumup.com names ClaudeBot and was not fetched by any means; help.sumup.com serves no robots.txt (404) and support.thegoodtill.com / thegoodtill.com allow all agents. Retrieved 2026-09-18. https://help.sumup.com/en-GB/pos/articles/75000023400 · retrieved 2026-09-18 adversarially verified

The system automatically fails over to a backup printer or KDS station when a configured kitchen printer is unreachable, and alerts staff.

reliability-printer-fallback

Redundancy exists but is static, not failover: enabling Configuration > Your Modules > Order Sending Settings > double printing means "you will be able to select two printers for the same product", and each printer carries a role of Till, Kitchen or Bar. Shortfall: both printers are targeted on every ticket by configuration — nothing in the printer articles documents detection of an unreachable printer, automatic re-routing to a backup printer or to the KDS, or any alert to staff when a kitchen printer fails. https://help.sumup.com/en-GB/pos/articles/75000046279-sendings-how-to-set-the-double-printing- · retrieved 2026-08-03

The vendor documents its conflict-resolution behavior for edits made on two devices during a network partition (e.g. last-write-wins, merge, or operator prompt).

reliability-sync-conflict-handling

Not scored by this record.

The vendor publishes an explicit list of which features are unavailable offline (gift cards, loyalty lookup, refunds, manual card entry, text-to-pay).

reliability-offline-feature-matrix

Not scored by this record.

A public, per-component status page exists showing current and historical incident state without a login.

reliability-public-status-page

Not scored by this record.

24/7/365 live human support by phone is included in the base subscription, not sold as a premium support tier.

reliability-247-live-support

Not scored by this record.

The vendor offers in-person on-site installation and go-live support (first-party or certified dealer network), not remote-only self-install. differentiator

reliability-onsite-install

Not scored by this record.

The vendor performs the initial menu build as part of onboarding rather than leaving it entirely to the operator. differentiator

reliability-menu-build-service

Not scored by this record.

A hardware replacement/advance-exchange program with a stated turnaround time is included or purchasable.

reliability-hardware-replacement-sla

Not scored by this record.

The vendor publishes a current PCI DSS v4.0/4.0.1 Attestation of Compliance or equivalent (e.g. validated P2PE listing) covering the post-March-2025 future-dated requirements.

reliability-pci-dss-4-attestation

Not scored by this record.

Multi-factor authentication is enforceable on back-office and POS administrative logins, with role-based permissions.

reliability-mfa-role-based-access

Not scored by this record.

A public, free training library (video/LMS) and a practice/training mode on the terminal exist for staff onboarding.

reliability-self-serve-training

Not scored by this record.

Any terminal can assume the master/server role automatically if the designated primary terminal or local server fails. differentiator

reliability-failover-terminal-role

Not scored by this record.

Terminals support an automatic cellular/LTE failover for connectivity, first-party or documented.

reliability-cellular-backup

Not scored by this record.

Vendor publicly offers a month-to-month subscription with no minimum multi-year term commitment for its core POS software tier. differentiator

commercial-month-to-month-contract

Not scored by this record.

Vendor's published terms of service or MSA state no early termination fee / no liquidated damages for cancelling the software subscription before term end. differentiator

commercial-no-early-termination-fee

Not scored by this record.

The auto-renewal term and the required cancellation notice window (e.g. 30/60/90 days) are stated in publicly accessible contract terms rather than only in a signed quote.

commercial-autorenew-terms-published

CLAIM: the auto-renewal term and the cancellation notice window are stated in public contract terms. VERDICT: partial. EVIDENCE: help.sumup.com/en-US/articles/44f1NCVhjK4InnHQI5wnCZ (What is POS Plus?): "POS Plus is priced at $49 per month, billed monthly with a 12-month contract ... After this period, billing starts and renews automatically. You can cancel POS Plus at any time before your trial expires or once your 12-month plan ends." SHORTFALL: the auto-renewal and a 12-month term are public, but no cancellation NOTICE WINDOW is stated. MERGE-TIME CHANGE yes -> partial: the agent also quoted the UK POS Services Terms and General Terms on www.sumup.com, which state renewal and an end-of-month cancellation rule; www.sumup.com/robots.txt bars ClaudeBot BY NAME (re-read 2026-09-16), which is the named-bar exception to the 2026-09-15 fetch order, so that evidence is not published here. The user may save those pages into .cache/ to restore the yes. Retrieved 2026-09-16. https://help.sumup.com/en-US/articles/44f1NCVhjK4InnHQI5wnCZ · retrieved 2026-09-16 adversarially verified

The POS software can be purchased and operated with a third-party payment processor of the operator's choice (no mandatory in-house processing lock). differentiator

commercial-processing-not-bundled

Not scored by this record.

Vendor publishes an interchange-plus (cost-plus) processing rate option with the markup stated as a specific bps + per-transaction figure, rather than only blended/flat card-present rates. differentiator

commercial-interchange-plus-published

Not scored by this record.

The processing agreement caps or prohibits unilateral vendor-initiated rate increases outside of pass-through interchange/network changes, or grants penalty-free exit on any increase. differentiator

commercial-rate-increase-clause

Not scored by this record.

Per-location and per-additional-terminal software pricing is published as specific dollar figures on the vendor's public site (not 'contact sales' only).

commercial-pricing-published

SumUp POS from $99/mo, Connect from $269/mo and readers from $99 are published; per-additional-terminal software pricing is not. https://www.sumup.com/en-us/ · retrieved 2026-08-01 · not refetchable · site policy · graded B when read

Individual modules (online ordering, KDS, loyalty, inventory, payroll, marketing) can be purchased à la carte and cancelled independently without repricing the base POS subscription. differentiator

commercial-module-unbundling

Not scored by this record.

All required terminals, KDS screens, and printers can be purchased outright at a published price, with no mandatory multi-year hardware lease or rental.

commercial-hardware-purchase-outright

Readers sold outright from $99 with a public comparison tool; no mandatory lease. https://www.sumup.com/en-us/ · retrieved 2026-08-01 · not refetchable · site policy · graded B when read

Vendor documents support for at least one non-proprietary/third-party hardware option (e.g. standard iPad, Epson/Star ESC/POS printers, generic cash drawer) rather than requiring vendor-only devices. differentiator

commercial-hardware-not-locked

Not scored by this record.

Operators can self-serve export their full transactional history (orders, line items, payments, labor) to CSV or a documented API without contacting support or paying a fee.

commercial-data-export-self-serve

Not scored by this record.

Guest/customer records, loyalty balances or point ledgers, and gift-card liability balances are exportable in machine-readable form by the operator. differentiator

commercial-export-customer-and-loyalty

Not scored by this record.

Contract or documentation specifies a post-termination data retrieval window (a defined number of days during which the operator can still export their data) rather than immediate cutoff. differentiator

commercial-post-termination-export-window

Not scored by this record.

Published terms explicitly state the merchant owns its transaction and customer data, and constrain the vendor's right to use or resell that data (beyond aggregated/de-identified use) for its own products or marketing. differentiator

commercial-data-ownership-clause

Not scored by this record.

Vendor documents validated P2PE or hardware-encrypted card entry plus tokenization such that the merchant's PCI scope is reduced to SAQ A / SAQ P2PE-HW, and names the applicable SAQ.

commercial-pci-p2pe-tokenization

Not scored by this record.

Vendor documents PCI DSS v4.0.1 future-dated controls in effect since 31 Mar 2025 — notably MFA for all access to the cardholder data environment including POS and back-office logins, and (for hosted ordering pages) payment-page script integrity monitoring per Req 6.4.3/11.6.1.

commercial-pci-dss-4-controls

Not scored by this record.

Product provides in-app tooling for CCPA/CPRA and GDPR data-subject requests — locating, exporting, and deleting an individual guest's records — plus a published DPA the operator can execute.

commercial-privacy-dsar-tooling

Not scored by this record.

Vendor publishes an accessibility conformance report (VPAT/ACR) claiming WCAG 2.1 AA (or later) for its self-order kiosk and consumer web-ordering surfaces, including a documented tactile/audio non-visual access mode on kiosks. differentiator

commercial-wcag-kiosk-accessibility

Not scored by this record.

POS supports card-network-compliant dual pricing / cash discount or surcharging with automatic exclusion of debit and prepaid cards from any surcharge, and required receipt and menu-board disclosure of the fee. differentiator

commercial-dual-pricing-compliant

Not scored by this record.