Vendors / Enterprise & chain restaurant POS
Squirrel Systems
Canadian hospitality POS running two product lines side by side — Squirrel Cloud POS and the on-prem Squirrel 11 — plus first-party hardware, marketed on POS, payments, digital ordering and kitchen automation with 25+ PMS integrations for hotels and clubs; no pricing, OS specs, offline documentation or developer docs are published.
scored live legacy rubric
- Claims in scope
- 314
- Scored
- 45
- Assessed
- 44
- Unknown
- 270
- Not applicable
- 0
- Values challenged
- 4
unknown, never as no.Identity
- Owner
- Squirrel Systems (private, Canada; ownership not disclosed on its own site)
- Who it is for
- Canadian and US full-service restaurants plus hotels and private clubs — the hotel angle is real, with 25+ PMS integrations marketed
- Site
- https://www.squirrelsystems.com/
Pricing
transparency: quote-only · unit: unknown (quote-only) · processor lock-in: unknown
- Software
- Not published. Product pages carry no figures; sales contact only.
Capabilities
Every claim is binary and checkable. Grades: A primary documentation · B product documentation · C pricing or feature page · D marketing claim · E third-party reporting · F inference with no source. A yes on a differentiator claim requires A or B.
Order capture & FOH workflow
Provides a graphical floor-plan editor where an operator can draw sections, place tables of varying shape/capacity, save multiple floor-plan layouts per location, and assign sections to servers.
order-capture-floor-plan-editor
Not scored by this record.
Order lines can be tagged to a seat number at entry, and the check can be split by seat afterward without re-keying items.
order-capture-seat-level
Not scored by this record.
Items can be assigned to courses and held, with a fire-next-course action available from a handheld or terminal that releases only that course to the kitchen.
order-capture-coursing-hold-fire
Not scored by this record.
Supports splitting a check by item, by seat, by even N-way, and by arbitrary dollar/percentage amount, and merging checks or tables back together, including after partial payment.
order-capture-split-merge
Auto Separate creates one check per seat in seated departments; Manual Separate moves items to new checks and can divide a shared item into N equal parts ('enter the number of ways to split the menu entry'); Combining Checks recombines via multi-select. Shortfall: the guide documents no even N-way split of a check total and no split by arbitrary dollar or percentage amount, and states that 'if the guests wish to make payments on separate checks, you must separate the check for settlement prior to touching Pay' — separation after a partial payment is not documented. Manual Separate also requires all menu entries to have been sent, and at least one item must remain on the original check. https://help.squirrelsystems.com/s/article/Separating-a-Check-for-Settlement-Cloud-POS · retrieved 2026-08-03
Opens a bar tab against a card pre-authorization with a configurable auth amount, supports incremental re-auth as the tab grows, and auto-closes stale tabs at end of day. differentiator
order-capture-bar-tab-preauth
Not scored by this record.
An open check can be transferred between servers, tables, and devices, and the transfer is recorded in an audit log naming both employees.
order-capture-transfer-audit
Not scored by this record.
Ships a first-party handheld ordering app running natively on the handheld device (not a remote/mirrored desktop session) that can send to kitchen and take a card payment tableside.
order-capture-native-handheld
Not scored by this record.
With the internet down, terminals and handhelds can still create orders, apply modifiers, send to kitchen, and tender cash, and the vendor publishes what does and does not work offline.
order-capture-offline-order-entry
Squirrel publishes a dedicated Offline Mode article covering both halves of this claim. Function: 'You can create and send checks as normal; these checks will only exist on the local terminal until the terminal is back online. Sending a check will continue to print to the requisition printers if the local network is still operational.' Existing checks 'can be modified or settled ... if they were originally created on the offline terminal', and the only tender Squirrel excludes is card — 'You can perform credit/debit payments on a tethered device if both the local network and internet are still operational' — so cash settlement of a locally-created check is in scope. The trigger covers handhelds explicitly ('a terminal device loses connection to wifi'), and the state is signalled by the Squirrel dropdown turning red. Published limits, named by Squirrel: 'If the network is fully down, printing will not work'; checks created by other terminals are locked on offline terminals until reconnect; offline edits carry 'a risk of having the changes overwritten when the terminal reconnects'; offline checks post to the most recent business date and are moved forward on reconnect. https://help.squirrelsystems.com/s/article/Offline-Mode-Cloud-POS · retrieved 2026-08-04
Guest QR at-table ordering writes items onto the same open check as server-entered items, rather than creating a separate order ticket. differentiator
order-capture-qr-same-check
Not scored by this record.
Offers a first-party self-order kiosk that renders the same menu and modifier tree as the POS with no separate menu build, and the vendor documents ADA/accessibility conformance for it. differentiator
order-capture-kiosk-first-party
Not scored by this record.
Supports drive-thru-specific order flow: order-point/pay-window/pickup-window separation, order sequencing or tandem-lane assignment, and pull-forward or parking-spot assignment.
order-capture-drive-thru
Not scored by this record.
Captures and reports drive-thru speed-of-service timers by segment (order, total, window) tied to individual orders.
order-capture-drive-thru-timers
Not scored by this record.
Vendor ships a first-party AI voice ordering agent for phone and/or drive-thru that injects orders directly as POS orders, or publishes a documented API partner program for third-party voice AI. differentiator
order-capture-voice-ai
Not scored by this record.
Supports order throttling: per-channel capacity limits per time slot with automatic quote-time extension when kitchen load exceeds a configured threshold. differentiator
order-capture-throttling
Not scored by this record.
Accepts future-dated/scheduled orders with a per-channel lead time and automatically injects them into the make queue at a computed fire time rather than on receipt.
order-capture-scheduled-orders
CLAIM: accepts future-dated/scheduled orders with a per-channel lead time and injects them into the make queue at a computed fire time rather than on receipt. VERDICT: partial/A. EVIDENCE: the anonymous Integration.Ordering OpenAPI document (listed by https://api.squirrelcloud.com/swagger/index.html) -- POST /{storeMapValue}/order "Places an online order"; OrderOrderingDto carries "isFuture":{"type":"boolean"} and "estimatedReadyTime":{"type":"string","format":"date-time"}; the response PlaceOrderResponseOrderingDto returns "estimatedReadyTime" AND "computedFireTime":{"type":"string","format":"date-time"}. BoH MenuEntryKitchenCustomizationBoHDto carries per-store "cookTimeInSeconds" (the 2025 release notes' "Cooking Time (MM:SS)"). So the POS accepts future orders from ordering partners and computes a fire time. SHORTFALLS: these properties carry no descriptions, nothing states the order is held until computedFireTime rather than printed on receipt, and there is no per-channel lead-time setting (tokens lead 0, prep 0 across all 17 specs). Help-centre Release-Notes-CRN (an orphan absent from the sitemap) logs "xDine orders occasionally failed to fire and send to the kitchen". Retrieved 2026-09-16. https://api.squirrelcloud.com/swagger/ordering/swagger.json · retrieved 2026-09-16 adversarially verified
Provides a distinct catering order flow with quotes, deposits, balance-due tracking, and a delivery/event schedule separate from the standard order queue.
order-capture-catering
Not scored by this record.
Pushes an order-ready signal back to third-party marketplaces (e.g. DoorDash) from POS or KDS state, rather than requiring a tablet tap. differentiator
order-capture-order-ready-signal
Not scored by this record.
Voids, comps, and discounts require a reason code and can be gated behind role-based manager approval, with all instances recorded in an exception report.
order-capture-void-comp-controls
Not scored by this record.
Menu, modifiers & pricing engine
Payments & money movement
The POS operates with third-party payment processors of the merchant's choosing (documented list of supported processors/gateways) rather than requiring the vendor's in-house processing. differentiator
payments-processor-choice
Not scored by this record.
Vendor publishes card-processing pricing publicly (a specific flat rate or interchange-plus markup) rather than quote-only. differentiator
payments-published-rates
Not scored by this record.
Native dual-pricing / cash-discount mode stores two prices per item and prints both cash and card totals on the guest check and receipt. differentiator
payments-dual-pricing
Not scored by this record.
Surcharging engine automatically excludes debit and prepaid cards via BIN/product-code detection, enforces the network percentage cap, and can be enabled or disabled per location. differentiator
payments-surcharge-guardrails
Not scored by this record.
All first-party payment terminals accept EMV chip and NFC contactless including Apple Pay and Google Pay.
payments-emv-nfc
Card acceptance runs through integrated processors with processor-supplied devices, not Squirrel's own terminals. Adding Payment Types (help centre) defines Credit Card as 'used with an integrated payment processor' and Debit Card as 'intended for use with Tethered Debit systems only'. The PayFacto partner page markets the PAX A920 ('combines the full features of an Android tablet with a powerful payment terminal') under 'Latest in mobile and contactless payments technology' from a 'pioneer in development of EMV payment technologies'; the Shift4/Eigen migration page describes wireless pay-at-table devices, noting chip-and-sign 'in Canada ... is not supported nor allowed. All guests use wireless pay-at-table devices to pay. In the US this model is supported by Squirrel and Shift4.' Shortfalls, both named: (1) the payment terminals are partner hardware (PayFacto PAX A920, Shift4 devices; Elavon and Moneris are also listed processors), not first-party Squirrel devices — the editions page's 'Unified Order & Pay Devices' hardware row is a name with no documentation behind it; (2) Apple Pay and Google Pay are named nowhere in Squirrel's published material, contactless is claimed only generically on partner co-marketing pages, and the help centre contains no EMV, NFC, tap or wallet article. https://www.squirrelsystems.com/squirrel-payfacto/ · retrieved 2026-08-04
Accepts contactless payments directly on a phone (Tap to Pay on iPhone and/or Android tap-to-pay) with no separate card reader. differentiator
payments-softpos-tap-to-pay
Not scored by this record.
Vendor ships a handheld that takes EMV/NFC payment at the table, including tip prompt and check splitting, without carrying the card away.
payments-pay-at-table
Not scored by this record.
Guest can scan a QR code on the printed check or table tent to view and pay the check from their own phone, with the payment closing the check in the POS automatically. differentiator
payments-qr-guest-pay
Not scored by this record.
Supports both pre-auth-then-tip-adjust and on-device tip prompt flows, with a documented batch/adjust window and a manager screen for unadjusted tips.
payments-tip-adjust
Not scored by this record.
Configurable tip pooling and distribution rules (by hours worked, sales, role percentage, or points) that produce a per-employee tip allocation exportable to payroll. differentiator
payments-tip-pooling
Not scored by this record.
Card payments can be captured while the internet is down via store-and-forward, with configurable per-transaction and cumulative offline limits. differentiator
payments-offline-store-and-forward
Not scored by this record.
Vendor publicly documents who bears the loss when a stored offline transaction declines on reconnect, and surfaces a post-reconnect report of failed offline payments. differentiator
payments-offline-decline-liability
Not scored by this record.
First-party gift cards with real-time balance tracking, redeemable across every location in the group and through the online-ordering channel.
payments-gift-cards
Gift cards work end to end at POS — sell (preset or open price, single or multiple card swipe, manual entry gated by badge role), redeem as a payment type, real-time Balance check and Cashout (Gift Cards article). Shortfall: they are not first-party. The Customer Engagement interface type requires a DataCandy or Givex account and the merchant's own client access key, merchant identifier, password and card number ranges, and Adding a Menu Entry defines the Gift Card type as 'used when creating gift cards to be sold at POS through a 3rd party provider'. Redemption across every location in a group and through the online-ordering channel is not documented by Squirrel. https://help.squirrelsystems.com/s/article/Content-Cloud-BoH-Advanced-Setup-Integrations-Cloud-BOH · retrieved 2026-08-03
House/on-account tabs with per-account credit limits, running balance, and periodic statement or invoice generation.
payments-house-accounts
Not scored by this record.
A single check can be settled with multiple tenders and split by seat, by item, by even shares, or by arbitrary amount, with no hard cap below eight ways.
payments-split-tender
Not scored by this record.
Voids, refunds, discounts, and no-sales require role-based authorization (manager PIN or approval) and write to an immutable audit log identifying the approver.
payments-refund-void-controls
Employee Badge Roles gate each action separately — Voids ('allow user to void items on previously closed checks'), Returns (the Return/Exchange refund path), Promotions, QSAs, Access Cash Drawer (including opening the drawer without a sale), Allow Closed Check Adjustments and Pay in/out Payments — and an employee without the permission cannot perform the action. Void and Return reasons are configurable (open or predefined) and the Voids, Returns, Promos, QSA and Open Drawer reports record the acting employee, check number and date/time; the Voids Report distinguishes 'Employee Sold' from 'Employee Voided'. https://help.squirrelsystems.com/s/article/Content-Cloud-BoH-Advanced-Setup-Labour-Employee-Badge-Roles-Cloud-BOH · retrieved 2026-08-03
In-product dispute/chargeback dashboard that lists open disputes and allows evidence submission assembled from the POS transaction record. differentiator
payments-chargeback-tooling
Not scored by this record.
Tokenized card-on-file for a guest profile, reusable across online ordering, phone orders, and in-store, with no PAN stored by the merchant. differentiator
payments-card-on-file
Not scored by this record.
Vendor publishes its deposit schedule and offers a next-day or same-day/instant funding option. differentiator
payments-payout-timing
Not scored by this record.
A single account can route settlement funds to different bank accounts per location or legal entity (separate MIDs or split settlement) under unified reporting. differentiator
payments-multi-entity-routing
Not scored by this record.
Vendor provides point-to-point encryption and a current PCI DSS 4.x Attestation of Compliance / P2PE listing available to merchants on request.
payments-p2pe-pci4
Not scored by this record.
Kitchen & production
Items route to specific KDS stations by item, category, order type, or revenue center, with routing rules configurable per location without vendor involvement.
kitchen-station-routing
Operator-configurable routing exists and needs no vendor involvement: 'Menu items are assigned to printer groups', printer groups are created in Advanced Setup > Printer Groups, and printers are added per store with an IP and port. A Roaming flag makes a group terminal-aware — 'requisitions for menu entries that are a) assigned to this printer group, and b) ordered from this terminal are routed to the printer selected at POS' — with the worked upstairs/downstairs bar example. Shortfalls, both named: (1) the documented routing target is the requisition printer, not a KDS station. Squirrel Cloud ships no native KDS; the Integrations article's Kitchen interface type accepts only QSR Cloud (site UID) or QSR Relay (IP:port), and the Squirrel-KitchenArmor page describes the display hardware as a partner product 'fully certified to run QSR Automations ConnectSmart Kitchen'. The 'Item Routing and Load Balancing' and 'System Wide Redundancy' features are listed as a paid Kitchen Automation add-on on the Squirrel Cloud editions page (grade C), not in the documentation. (2) The only documented routing keys are the per-menu-entry printer group and the terminal-level roaming override; no rule by category, order type or revenue center is documented anywhere in the Back of House Guide. https://help.squirrelsystems.com/s/article/Content-Cloud-BoH-Advanced-Setup-Printer-Groups-Cloud-BOH · retrieved 2026-08-04
An expo screen consolidates items from multiple prep stations into a single order view and only marks the order complete when every contributing station has bumped its items.
kitchen-expo-consolidation
Consolidation is documented only as printing: a printer may be assigned to multiple printer groups 'for expediting purposes', so that 'an "Expediter" printer can be assigned to both a "Cold" and "Hot" printer group so that the entire order prints at a single printer'. Shortfall: there is no expo screen in Squirrel Cloud and no bump-completion semantics. The KDS is the third-party QSR Automations integration, and the Integrations article documents only the handshake for it (QSR Cloud store Site UID, or QSR Relay IP and port) — nothing about station bumping or whether an order closes only when every contributing station has bumped. https://help.squirrelsystems.com/s/article/Content-Cloud-BoH-Advanced-Setup-Printers-Cloud-BOH · retrieved 2026-08-03
Items can be assigned to courses and held, then fired to the kitchen on demand from a server terminal, handheld, or expo screen. differentiator
kitchen-course-firing
Not scored by this record.
Per-item cook times are configurable and the KDS staggers item start/display times so that all items on an order finish simultaneously. differentiator
kitchen-prep-time-pacing
Not scored by this record.
Kitchen load throttling automatically paces or delays release of incoming digital orders, or extends quoted prep times, once a configurable order-volume or ticket-time threshold is crossed. differentiator
kitchen-order-throttling
Not scored by this record.
Pausing a store or 86ing an item from the POS/KDS propagates the pause or availability change back to connected third-party marketplaces (DoorDash, Uber Eats, Grubhub) automatically. differentiator
kitchen-channel-pause-propagation
Not scored by this record.
Bumping an order ready on the KDS sends an order-ready status event back to the third-party marketplace so couriers are dispatched on actual readiness. differentiator
kitchen-order-ready-callback
Not scored by this record.
KDS supports physical bump bars or programmable keypads in addition to touchscreen interaction, with documented supported models.
kitchen-bump-bar-hardware
NEW SURFACE 2026-09-18 (WordPress REST census of www.squirrelsystems.com: /wp-json/wp/v2/types then every type paged to its x-wp-totalpages -> 160 posts, 68 pages, 57 partner records, 1,066 media of which 143 are vendor PDFs; no prior pass read the media library). The Squirrel-authored 'Squirrel EasyCare Features Guide and Terms & Conditions', April 1 2025, DEFINITIONS 3(iii): "'Kitchen Hardware' maintenance includes kitchen display devices such as controllers and monitors, all-In-one kitchen displays, Kitchen Armor displays and some peripherals such as bumpbars." Same document, FAQ 11: coverage is sold for "'Squirrel Devices' (terminals/printers), 'Kitchen Devices' (QSR), and 'BackOffice'"; DEFINITIONS 1(ii) makes ">50% of requisition printers or CSK kitchen display screens" down a Mission Critical event (CSK = QSR Automations ConnectSmart Kitchen). So bump bars ARE part of the kitchen solution Squirrel sells, ships and maintains under its own contract - the peripheral the claim names, in Squirrel's own words, not an adjacent feature. VERDICT partial, not yes. SHORTFALL: no supported bump-bar models are documented anywhere in Squirrel's public corpus (the KDS software is QSR Automations' CSK, and Squirrel publishes no KDS manual); the only bump-bar prose on the marketing site is one blog paragraph ("These systems use Kitchen Display Systems (KDS) and bump bars to reduce the handling of screens and paper. Tip: Squirrel customers using QSR Automations' ConnectSmartKitchen (CSK) can now use ConnectSmart Go...", grade C); the Squirrel-hosted eXpert Controller spec sheet is QSR Automations' own 2018 document and lists a PS/2 port but no bump-bar model. CONTROLS over the 2.45 MB WP corpus (tokenised, case-insensitive, HTML comments stripped first): bump bar 1, bump 1, kds 23, kitchen display 53, keypad 0, kitchen 446, QSR Automations 29, ConnectSmart 25; positive control POS 1,303. Retrieved 2026-09-18. https://www.squirrelsystems.com/wp-content/uploads/2025/04/Product-Offerings-Guide-20250320.pdf · retrieved 2026-09-18 adversarially verified
An all-day view aggregates outstanding quantities per item (and per modifier) across all open tickets on the station.
kitchen-all-day-counts
Not scored by this record.
Configurable target cook times per station or order type, with visual color escalation and/or audible alert when a ticket exceeds target.
kitchen-sla-alerts
Not scored by this record.
If a KDS screen or kitchen printer goes offline, tickets automatically fail over to a designated backup printer or screen with no ticket loss. differentiator
kitchen-printer-fallback
Not scored by this record.
KDS continues to receive and display tickets from on-site POS terminals when the internet or cloud backend is unreachable. differentiator
kitchen-offline-operation
Not scored by this record.
Station screens can display item-level build/assembly detail (recipe steps, portioning, or full modifier breakout) rather than only the ticket line text. differentiator
kitchen-item-build-screens
Not scored by this record.
Sectioned/fractional topping placement (halves, quarters, specific sections) is rendered visually and unambiguously on the make-line screen or ticket. differentiator
kitchen-pizza-fractional-display
Not scored by this record.
A bumped ticket can be recalled/unbumped, and an individual item can be refired or reprinted without re-entering the order.
kitchen-recall-refire
Not scored by this record.
Edits made in the POS to an order already displayed in the kitchen visually flag the added, changed, or removed items on the live ticket. differentiator
kitchen-order-modification-alerts
Not scored by this record.
Bumping an order ready triggers a guest-facing notification — SMS/text, app push, or an order-status display board — without a separate product purchase. differentiator
kitchen-guest-ready-notification
Not scored by this record.
Waste, spoilage, and remakes can be logged directly at the kitchen/KDS screen with reason codes, and the entry depletes inventory.
kitchen-waste-logging
Not scored by this record.
Reports actual ticket and per-station times (average and percentile) sliced by daypart, station, and order channel, exportable to CSV or an API.
kitchen-speed-of-service-reporting
Not scored by this record.
Generates prep lists or predicted prep quantities from historical sales and forecast demand, surfaced to kitchen staff as a daily prep task list.
kitchen-prep-forecasting
Not scored by this record.
Delivery, dispatch & third-party channels
Product includes a native in-house driver module: drivers are first-class entities with clock-in/out, assignment state (in-store / on-run / returning), and per-driver run history reportable from the POS itself (not via a third-party add-on).
delivery-driver-roster
No driver entity exists anywhere in the documented product. The POS User Guide's contents enumerate every terminal screen, and its Employee Actions section is exhaustive — Perform a Pay In or Payout, Punch In, Punch Out, Punch History, Choose Departments, Choose Tables, Assign Drawers, Contests, Reports, Gift Cards, Edit Countdown, Server to Server Transfer, End of Shift Procedures — with no driver clock-in, assignment state or run screen. The Advanced Setup index enumerates every Back of House configuration page and none is a driver or dispatch page; the entire documented delivery configuration is the optional Delivery flag on a Takeout department (Adding a Department). Punch In/Out is a generic employee shift clock (job and department selection, time slip to the check printer), not a driver state machine, and the 22 Cloud Reports include no per-driver or run report. Consistent with delivery-dispatch-board, already no on the same enumeration. Scoped to Squirrel Cloud's published documentation — Squirrel Professional (Squirrel 11) help-centre content is login-gated. https://help.squirrelsystems.com/s/article/Squirrel-Cloud-POS-User-Guide-Cloud-POS · retrieved 2026-08-04
Provides a dedicated dispatch/expo screen showing undispatched orders, driver availability, and elapsed time per order, with multi-order run batching (assigning 2+ orders to one driver as a single run).
delivery-dispatch-board
Delivery in Squirrel Cloud is one optional flag on a Takeout department: 'Takeout departments can be configured for in-store pickup, curbside pickup, and delivery... (Optional) Enable the Delivery field to enable delivery options for this department at the terminal.' That is the whole documented delivery configuration. The Back of House Guide enumerates every Daily Setup and Advanced Setup page and none creates drivers, runs or dispatch; the POS User Guide enumerates every terminal screen (Cloud POS Basics, Ordering, Employee Actions, POS Settings) and none is a dispatch or driver-assignment board. There is no undispatched-order queue, driver-availability view or multi-order run batching in the documented product. https://help.squirrelsystems.com/s/article/Content-Cloud-BoH-Advanced-Setup-Departments-Adding-a-Department-Cloud-BOH · retrieved 2026-08-03
Dispatch includes a live map view with geocoded stops and system-generated route sequencing (turn order optimization) for a multi-stop run, not just a static address list. differentiator
delivery-route-map
Not scored by this record.
Captures live driver GPS position from a driver-facing mobile app and surfaces it back to the dispatch screen. differentiator
delivery-driver-tracking
Not scored by this record.
Delivery areas can be defined as arbitrary map polygons or by drive-time isochrones, not solely as a radius or a ZIP/postcode list. differentiator
delivery-zones-polygon
Not scored by this record.
Each delivery zone carries its own independently configurable delivery fee, order minimum, and quoted promise time, applied automatically from the validated customer address.
delivery-zone-pricing
The Takeout department setup enumerates the delivery configuration as a single on/off Delivery flag with no zone, fee, order-minimum or promise-time field. Adding Customers stores an address only as optional free-text lines plus ZIP/postal code and state/province, with no geocoding or zone assignment. Mandatory Charges — the only automatic-fee mechanism in the Advanced Setup index — are house or service charges defined as a flat dollar or percentage amount and assigned to a department, with no address or zone dimension. No delivery-zone page exists anywhere in the Back of House Guide contents. https://help.squirrelsystems.com/s/article/Content-Cloud-BoH-Advanced-Setup-Departments-Adding-a-Department-Cloud-BOH · retrieved 2026-08-03
Address entry is validated/geocoded against a mapping service at order time and rejects or flags out-of-zone addresses before the order is accepted.
delivery-address-validation
Not scored by this record.
Tracks per-delivery driver compensation inputs — mileage or distance driven per run, per-delivery flat reimbursement, and driver-retained tips — and exports them to payroll as separate reimbursement vs. wage lines. differentiator
delivery-driver-comp
Not scored by this record.
Provides a driver cash bank / settle-up flow that reconciles cash collected, orders assigned, and tips owed at end of shift, producing a per-driver over/short figure.
delivery-cash-reconcile
Not scored by this record.
Can hand a first-party order to an on-demand courier marketplace (DoorDash Drive, Uber Direct, Nash, Relay or equivalent) natively from the POS, with the courier quote and status returning into the order record.
delivery-daas-dispatch
Not scored by this record.
Supports hybrid dispatch: rules that automatically overflow an order to a DaaS courier when no in-house driver is available, out of zone, or past a wait threshold. differentiator
delivery-daas-fallback
Not scored by this record.
Offers direct, first-party certified API integrations with DoorDash, Uber Eats, and Grubhub marketplaces (vendor-owned, not solely resold through Otter/Deliverect/Chowly/ItsaCheckmate middleware). differentiator
delivery-3p-direct-integration
Not scored by this record.
Third-party marketplace orders inject automatically into the POS as normal tickets that fire to KDS/printers without tablet re-keying or manual accept.
delivery-3p-injection
Not scored by this record.
Marking an item or modifier 86'd in the POS pushes item-level out-of-stock status to connected third-party channels in near real time, and restores it on availability (DoorDash requires item and item-option 86ing of new POS partners).
delivery-86-sync
Not scored by this record.
Store can be paused/deactivated on each connected third-party marketplace from inside the POS with a timed auto-reactivation, rather than only from each marketplace's own tablet or portal.
delivery-store-pause
Not scored by this record.
Produces a third-party reconciliation report matching marketplace payout deposits to POS-recorded 3P sales, itemizing commission, marketing fees, refunds/adjustments, and identifying missing or unpaid orders. differentiator
delivery-3p-reconciliation
Not scored by this record.
Vendor exposes integration health to the operator — failed/rejected order injections, connection status per channel, and alerts on failure — rather than failing silently. differentiator
delivery-injection-error-visibility
Not scored by this record.
Guests receive a branded order status / driver tracking page or SMS link on the restaurant's own domain for first-party delivery orders, driven by real order and driver state.
delivery-tracking-page
Not scored by this record.
Quoted delivery promise times adjust dynamically from current kitchen load, driver availability, and zone drive time, rather than a fixed per-store constant. differentiator
delivery-promise-time
Not scored by this record.
Vendor documents explicit offline behavior for delivery: whether cash delivery orders, driver assignment, and driver settlement continue during an internet outage.
delivery-offline-behavior
Not scored by this record.
Digital ordering & guest-facing channels
Vendor ships a first-party, commission-free web ordering site on the restaurant's own branding/domain that writes orders directly into the POS with no per-order marketplace commission.
digital-first-party-web
Squirrel Cloud Back of House admin guide, Interface Setup: Integrations, section Digital Ordering: "Currently we offer xDine as a 3rd party integration for online ordering. Xdine's online ordering system allows customers to easily place orders from a restaurant's website or mobile app and requires no configuration setup in Squirrel Cloud Back of House. Additional Integration will be added to this article as they are released." The five Interface Types the page enumerates are Customer Engagement, Hotel, Kitchen, Ordering and Reservation - ordering is an integration slot, and the storefront, its branding/domain and its commission model belong to xDine. The vendor's own integrations page lists ONLINE ORDERING & DELIVERY as a partner category (Zuppler - "Add online ordering menus to your restaurant's website, mobile app, social pages and popular dining guides" - plus Olo, Onosys, Tillster, eTouchMenu, Chowly). No first-party Squirrel web ordering product exists. https://help.squirrelsystems.com/s/article/Content-Cloud-BoH-Advanced-Setup-Integrations-Cloud-BOH · retrieved 2026-08-08
Vendor offers a branded native iOS and Android ordering app (published under the restaurant's own brand in the App Store/Play Store), not only a mobile web page or a shared multi-restaurant marketplace app. differentiator
digital-native-app
Not scored by this record.
Guests can create an account with saved addresses, saved (tokenized) payment methods, and one-tap reorder of a previous order across first-party channels.
digital-account-saved-payment
NEW SURFACE 2026-09-17: the complete anonymous Squirrel Cloud Management Console bundle https://boh.squirrelcloud.com/main.3f4a952feac4a17f.js (10,897,791 bytes, no chunk loader). Online ordering is configured only as third-party integrations (integration systems CHOWLY and a generic ONLINE_ORDERING whose settings are integrationName, storeMapValue, department, employee and payment mapping; client calls integration/ordering/<id>/health, /pricing, /validate, /order). Tokens over the bundle: 'saved card' 0, 'card on file' 0, tokeniz 0, xdine 0; reorder 135 hits, all drag-to-reorder UI (POISON). No Squirrel-hosted guest account exists on this surface either; crt.sh over squirrelsystems.com and squirrelcloud.com found no ordering/guest host (nomnom.squirrelsystems.com is only a redirect to a Microsoft Form). The guest account, if any, lives in the partner ordering platform, so the cell stays unknown. Retrieved 2026-09-17. || 329th: NEW SURFACE 2026-09-18: the full WordPress REST census of www.squirrelsystems.com (/wp-json/wp/v2/types, then posts 160, pages 68, partner 57, media 1,066 incl. 143 vendor PDFs; 2.45 MB of body text). It does not move the cell and it explains why. Squirrel's own 'Squirrel Order & Pay' sheet (2024-04-05) is a STAFF handheld line - "Dedicated Order & Payment" / "All-In-One Order & Pay", 6" handheld and 8" tablet, "More Tables Per Server", "Give better service, get better tips" - i.e. server-carried pay-at-table, not a guest-facing account. CONTROLS over the 2.45 MB corpus (tokenised, word-boundary, case-insensitive): 'saved card' 0, 'card on file' 0, 'guest account' 0, 'one-tap' 0; tokeniz* 3 (all PCI/processor prose: "Confirm that card data is always tokenized"); re-order 4 (none a guest reorder); online ordering 158 and mobile ordering 14, all blog/third-party-integration prose (Chowly, xDine, Tacit, DoorDash); POISON: 'favourite/favorite' 31 hits are all editorial, and 'order & pay' 61 hits are the staff handheld product. So the first-party guest account, saved token and one-tap reorder remain outside every Squirrel surface we can read (they live in whichever ordering partner an operator buys), and the boh.squirrelcloud.com console remains the whole back-office app: index.html lists exactly 4 scripts (main.3f4a952feac4a17f.js 10,897,791 B, scripts.983c0f09a8216a46.js 151,013 B, polyfills 31,420 B, runtime.c8dcc379b5320078.js 993 B) and the runtime chunk was read in full this pass - it defines a.m/a.O/a.n/a.d/a.o/a.r/a.nmd and NO a.e / a.u / chunkFilename, so there is no lazy chunk to fetch and the fixpoint is those 4 files. iTunes publisher lookup: no Squirrel Systems POS app exists on the US App Store (19 'squirrel systems' hits are unrelated games; the only com.squirrelsystems bundle is 'Garage Space Program' by an unrelated SQUIRREL SYSTEMS LLC), so the app-store screenshot route is empty for this vendor. Retrieved 2026-09-18. adversarially verified
Digital checkout presents configurable or algorithmic upsell/cross-sell suggestions (rules-based add-ons or personalized recommendations from order history), with attach-rate reporting on those suggestions. differentiator
digital-upsell-engine
Not scored by this record.
Supports future/scheduled orders with per-daypart throttling — capacity limits on orders or items per time slot that automatically close slots when the kitchen is saturated.
digital-scheduled-pacing
Not scored by this record.
Single digital ordering flow supports pickup, curbside (with arrival check-in), dine-in/QR table ordering, and delivery, with mode-specific fees and prep timing.
digital-fulfillment-modes
Not scored by this record.
Supports guest-facing QR scan-to-order and/or scan-to-pay at the table that opens or attaches to the existing POS check, including splitting and tipping.
digital-qr-table
Not scored by this record.
Vendor ships a self-order kiosk running the same menu and modifier logic as the POS, with accessibility-compliant UI and unattended EMV payment. differentiator
digital-kiosk
Not scored by this record.
Supports group ordering: a shareable link where multiple participants add their own items to one order under a per-person or total spend cap, with split or single payment.
digital-group-ordering
Not scored by this record.
Offers a distinct catering ordering flow with separate catering menu/minimums, lead-time rules, quotes or proposals, deposits, and invoice/house-account or ACH payment terms. differentiator
digital-catering-portal
Not scored by this record.
Vendor offers AI voice phone ordering (native or a named certified partner) that answers inbound calls and injects the completed order into the POS without staff transcription. differentiator
digital-voice-ai-phone
Not scored by this record.
Supports AI voice ordering at the drive-thru lane, integrated with the POS menu/modifiers and with escalation-to-human handoff.
digital-drivethru-ai
Not scored by this record.
Supports conversational SMS or chat ordering/reordering (text-to-order or text-a-link) that lands in the POS.
digital-sms-ordering
Not scored by this record.
Supports Order with Google — the restaurant's direct ordering link is provisioned to the Google Business Profile as an ordering option (ideally set as 'Preferred by Business'), rather than leaving marketplace links as the only choice. differentiator
digital-google-order
Not scored by this record.
Supports Apple Business Connect ordering placement — an 'Order Food' custom action on the Apple Maps place card pointing at the vendor's first-party ordering flow.
digital-apple-business-connect
Not scored by this record.
Loyalty accrual and redemption work inside the first-party digital ordering flow using the same guest identity as in-store, not as a separate post-purchase enrollment.
digital-loyalty-attach
Not scored by this record.
Supports guest subscription / membership programs (recurring billing for a delivery-fee waiver, a per-period item entitlement, or a paid loyalty tier) managed in the platform.
digital-subscriptions
Not scored by this record.
Discounts, coupon codes, and loyalty offers are defined once and honored identically across POS, kiosk, and first-party digital channels, with channel eligibility controls.
digital-promo-parity
Not scored by this record.
Vendor documents that the operator owns and can export first-party guest records (email, phone, consented marketing status, order history) in bulk, without a fee or vendor approval. differentiator
digital-guest-data-ownership
Not scored by this record.
Digital checkout uses vendor-hosted fields or a hosted payment page so card data never touches the restaurant's page, with the vendor publishing PCI DSS 4.0 compliance (including the client-side script-integrity requirements effective March 2025) and supporting 3DS.
digital-checkout-pci-sca
Not scored by this record.
Digital channels support the same service-fee / dual-pricing / card-surcharge configuration as the POS, with the required guest-facing disclosure and correct handling of jurisdictions and card brands where surcharging is prohibited. differentiator
digital-surcharge-transparency
Not scored by this record.
Guest data, loyalty & marketing
Maintains a single guest profile that automatically merges transactions from in-store POS, first-party web/app ordering, and kiosk under one identity (phone or email match), with documented dedup/merge behavior.
guest-loyalty-unified-profile
One customer record exists and can be created at BOH or at POS, keyed on first name plus phone number, and is reused across Takeaway departments. Shortfall: there is no dedup or merge — the article states the same phone number 'may be entered for multiple customers' by design and that 'if multiple customers are configured for the same phone number they all appear at POS for the employee to choose from', i.e. resolution is a manual server pick, not an automatic match. Squirrel documents no merge behaviour, no kiosk, and its only online-ordering channel is the third-party xDine; loyalty identity is held by Paytronix, which maps to Squirrel only through promotion Cross Reference IDs. https://help.squirrelsystems.com/s/article/Content-Cloud-BoH-Advanced-Setup-Customers-Cloud-BOH · retrieved 2026-08-03
Orders arriving from third-party marketplaces (DoorDash, Uber Eats, Grubhub) attach to a native guest profile with usable guest identity rather than landing as anonymous tickets. differentiator
guest-loyalty-thirdparty-identity-attach
Not scored by this record.
Supports at least two of points-per-dollar, visit/punch-count, and spend-tier accrual as configuration, without custom development or a bolt-on loyalty vendor.
guest-loyalty-accrual-models
The claim requires accrual as native configuration 'without ... a bolt-on loyalty vendor', and Squirrel's docs route loyalty wholly to bolt-on vendors. The Integrations article states 'Before any Paytronix loyalty features are available at the FOH, the integration must be configured with your Paytronix credentials' — the Customer Engagement interface type covers DataCandy, Givex and Paytronix Loyalty, each on the operator's own partner account and credentials. The Advanced Setup index enumerates every Back of House page and none is a loyalty, points or accrual page. Creating Promotions — the only native discount mechanism — is enumerated field by field as percent-or-dollar discounts scoped by menu entry, seat or check, with schedules and barcodes; there is no points-per-dollar, visit/punch-count or spend-tier field anywhere on the record, and Adding Customers stores contact fields only, with no points balance or visit counter. Zero of the claim's required two accrual models exist natively. Scoped to Squirrel Cloud's published documentation — Squirrel 11 help-centre content is login-gated. https://help.squirrelsystems.com/s/article/Content-Cloud-BoH-Advanced-Setup-Integrations-Cloud-BOH · retrieved 2026-08-04
Supports status tiers with automatic promotion and demotion driven by rolling-window spend or visit counts. differentiator
guest-loyalty-tiers
Not scored by this record.
Documents explicitly what loyalty lookup, accrual, and redemption do when the POS loses connectivity (queue-and-reconcile vs blocked). differentiator
guest-loyalty-offline-behavior
Not scored by this record.
Offer/discount engine exposes explicit stacking and precedence rules (exclusive vs combinable, order of application) as configuration. differentiator
guest-loyalty-offer-stacking-rules
Not scored by this record.
Offers can be issued to a dynamically defined audience (rules over recency, frequency, spend, or items purchased) rather than only broadcast to the whole list. differentiator
guest-loyalty-targeted-offers
Not scored by this record.
Automatically computes recency/frequency/monetary or equivalent lifecycle segments (new, regular, at-risk, lapsed, VIP) without the operator building the queries. differentiator
guest-loyalty-rfm-segmentation
Not scored by this record.
Ships triggered lifecycle automations (birthday, first-visit thank-you, lapsed win-back) as configurable always-on campaigns rather than one-off manual sends.
guest-loyalty-lifecycle-automation
The Advanced Setup index enumerates every configuration page in Squirrel Cloud Back of House. The only messaging feature is the Communication Center, which is staff-facing by design — messages fire on Cashout, Login, Punch In or Punch Out and are targeted at user roles and department groups, not guests. There is no campaign, segment or automation page. Adding Customers stores a birth date but states the customer email 'is not currently used to sent email receipts and is retained for contact purposes only'. Triggered lifecycle rewards come from the partner, not Squirrel: the Integrations article has the operator create Squirrel promotions such as 'Birthday Reward' purely as discount records, with 'Paytronix maps each of their promotions to the corresponding Squirrel promotion using the Squirrel Cross Reference ID' and the mapping 'configured on the Paytronix side'. https://help.squirrelsystems.com/s/article/Content-Cloud-BoH-Advanced-Setup-Advanced-Setup-Cloud-BOH · retrieved 2026-08-03
Sends both email and SMS campaigns natively from the platform, not solely by handing the list to a third-party ESP. differentiator
guest-loyalty-native-email-sms
Not scored by this record.
Captures per-channel marketing consent with timestamp and source of consent, and honors revocation received by any reasonable means (not just the STOP keyword) across all channels.
guest-loyalty-consent-management
Not scored by this record.
Handles or explicitly documents A2P 10DLC brand and campaign registration required for the operator to send SMS through the platform.
guest-loyalty-10dlc-registration
Not scored by this record.
Reports redemption and incremental sales attributable to a specific campaign or offer, tying redeemed offers to actual check totals. differentiator
guest-loyalty-campaign-attribution
Not scored by this record.
Provides self-serve export of the full guest list and transaction history, including contact PII, via CSV or API, without a vendor fee or support ticket. differentiator
guest-loyalty-data-export-portability
Not scored by this record.
Exposes a documented outbound guest and order event API or webhook stream that a CDP or marketing platform can subscribe to (e.g. Olo, Punchh, Bridg, Klaviyo). differentiator
guest-loyalty-cdp-event-api
Not scored by this record.
Triggers post-transaction feedback requests and routes responses by score, sending low scores to private service recovery and high scores toward public review sites. differentiator
guest-loyalty-review-capture-routing
Not scored by this record.
Includes a native referral mechanic with per-guest codes or links, attribution of the referred guest's first order, and two-sided rewards.
guest-loyalty-referral-program
Not scored by this record.
Issues an Apple Wallet or Google Wallet loyalty pass with push-updatable balance, as an alternative to requiring a branded app download. differentiator
guest-loyalty-wallet-pass
Not scored by this record.
Provides admin tooling to fulfill guest data access and deletion requests (CCPA/CPRA-style) including deletion propagation to loyalty and marketing records.
guest-loyalty-privacy-rights-tooling
Not scored by this record.
Enforces loyalty fraud controls such as redemption velocity limits, manager approval on manual point adjustments, and flagging of employee self-redemption, with an audit log.
guest-loyalty-redemption-fraud-controls
Not scored by this record.
Vendor documents AI/ML-generated recommendations for offer content, target audience, or send timing (claim-level; verify it is a shipped product feature, not a roadmap statement). differentiator
guest-loyalty-ai-offer-recommendation
Not scored by this record.
Offers native stored-value/gift card balances tied to the same guest profile and redeemable across all locations of the brand.
guest-loyalty-stored-value-gift
Not scored by this record.
Labor & workforce
Employees clock in and out at the POS terminal using a PIN, badge, or card, with no separate time-clock hardware required.
labor-clock-in-at-pos
Punch In is a documented POS-terminal flow: 'Touch the Squirrel icon at the top of the screen. Touch Employee. Touch the Punch In button', then 'select a job and department, then touch Punch In'; on completion 'the check printer prints a time slip' showing date, employee first name, department, punch-in time and job. Identification is the POS login itself — 'You log in on a terminal using either a badge card or a badge number assigned by your manager', entered on the number keys or swiped through the card reader (Logging in on a Cloud Terminal). Punch Out mirrors the flow with unfinished-shift selection and a Claim Tips prompt, and Punch History reviews shifts on screen. No separate time-clock hardware exists anywhere in the help centre or on the hardware page — the time slip prints to the standard check printer, and the Manage Punch In/Out badge-role permission governs corrections. https://help.squirrelsystems.com/s/article/Punch-In-Cloud-POS · retrieved 2026-08-04
Captures a photo at punch (or performs facial verification) attached to the timecard entry, with a photo-only mode available that stores no biometric template. differentiator
labor-photo-punch-verification
Not scored by this record.
Supports mobile clock-in restricted by geofence or location validation for staff who do not punch at a fixed terminal.
labor-geofenced-mobile-punch
Not scored by this record.
Records time punches while the POS is offline and reconciles them on reconnect without loss or duplicate entries, with the behavior documented. differentiator
labor-offline-time-punch
Not scored by this record.
Permissions are grantable per discrete action (void, comp, discount, refund, drawer open, price change, report access) per role and per location, not limited to fixed cashier/manager/admin tiers.
labor-granular-rbac
Employee Badge Roles are built from ~25 individually selectable permissions rather than fixed tiers: Manager Rights, Access All Checks, Access Cash Drawer, Assign Cash Drawer, Advanced Settings, Allow Closed Check Adjustments, Cashouts, Cashout with Open Checks, Decrease Covers, Edit Countdown, Fast Cash Payment, Inter-Department Transfers, Manage Punch In/Out, Pay in/out Payments, Print Previous Check, Printer Setup, Promotions, QSAs, Reports, Returns, Sales Summary, Service Charge, Transfers, Voids, plus a per-role auto-logout timeout. Location scoping comes from the badge, which carries a Department Group (Adding Employees > Badges tab), and departments belong to a store. Back-office access is separately governed by User Roles with view/create/update/delete permissions. https://help.squirrelsystems.com/s/article/Content-Cloud-BoH-Advanced-Setup-Labour-Employee-Badge-Roles-Cloud-BOH · retrieved 2026-08-03
Manager overrides and approvals are attributed to the individual approver and written to an immutable audit trail queryable after the fact.
labor-manager-override-audit
Attribution is real and queryable: the Voids Report Details view records Reason, Check #, Employee Sold, Employee Voided, Revenue Center, Table, both the sold and void date-times, quantity and price, with an Employee (Void) Information view per employee; Returns, Promos, Transfers, QSA and Open Drawer reports carry the same shape, and Manager Cashout is performed under the manager's own badge. Shortfall: Squirrel gates restricted actions by badge-role permission rather than a documented manager-approval prompt, so the reports name the employee who performed the action and there is no separate 'approver' field for an override; Squirrel also publishes no statement that these records are immutable or tamper-evident. https://help.squirrelsystems.com/s/article/Content-Cloud-Reports-Voids-Report-Cloud-Reports · retrieved 2026-08-03
Builds and publishes employee shift schedules inside the same platform that holds the timekeeping data, rather than requiring a third-party scheduling app. differentiator
labor-native-scheduling
Not scored by this record.
Generates recommended staffing levels or labor hours by daypart from the operator's own POS sales history, not just a static template. differentiator
labor-demand-labor-forecast
Not scored by this record.
Displays labor cost as a percentage of sales in real time during service on a manager view or POS, not only in end-of-day or next-morning reports. differentiator
labor-realtime-labor-percent
Not scored by this record.
Warns or blocks at clock-in when an employee is approaching or would cross a configured overtime threshold, before the overtime is incurred. differentiator
labor-overtime-prevention
Not scored by this record.
Configures meal and rest break rules per state or jurisdiction, prompts required break attestation, and flags missed breaks for premium pay. differentiator
labor-break-compliance-by-state
Not scored by this record.
Supports predictive-scheduling ordinances by tracking advance-notice deadlines for published schedules and calculating predictability pay owed for employer-initiated changes.
labor-fair-workweek-support
Not scored by this record.
Enforces minor-labor restrictions (age-based maximum hours, prohibited time windows, school-day limits) at both scheduling and clock-in.
labor-minor-labor-rules
Not scored by this record.
Computes tip pooling and tip-outs automatically per shift from configurable rules (percentage of sales, hours worked, points, or role), rather than requiring a manual spreadsheet.
labor-tip-pooling-rules
Not scored by this record.
Retains a per-shift, per-employee record of tips received, amounts contributed to the pool, and amounts distributed from the pool, exportable for audit.
labor-tip-distribution-audit-trail
Not scored by this record.
Payroll export separates cash from charged qualified tips and carries a Treasury tipped-occupation code, supporting the W-2 Box 12 code TP and Box 14b reporting required for tax year 2026. differentiator
labor-qualified-tips-w2-reporting
Not scored by this record.
Vendor processes payroll itself as a first-party product (tax filing and direct deposit), as opposed to exporting to a third-party payroll provider only. differentiator
labor-native-payroll
Not scored by this record.
Exports timecards, wages, and tips in documented formats or via direct integration for at least two major payroll providers (e.g. Gusto, ADP, Paychex, QuickBooks).
labor-payroll-export-formats
Not scored by this record.
Employees can request shift swaps or claim open shifts in a self-service app, subject to a manager approval workflow that enforces overtime and role eligibility. differentiator
labor-shift-swap-workflow
Not scored by this record.
Provides digital new-hire onboarding that collects W-4 and I-9 documentation and supports E-Verify submission.
labor-digital-onboarding-i9
Not scored by this record.
Reports per-employee sales performance metrics (average check, items or category attachment rate, void and comp rate) by server or cashier. differentiator
labor-server-performance-metrics
Not scored by this record.
Inventory, purchasing & cost control
Supports multi-level recipe/BOM costing where a recipe can contain sub-recipes (prep items) and plate cost recalculates automatically when any component ingredient's cost changes.
inventory-recipe-bom-costing
There is no recipe object to cost. Four independent enumerations agree: (1) the Back of House Guide lists every Daily Setup and Advanced Setup page and none is recipes, prep items, ingredients, purchasing or inventory; (2) Adding a Menu Entry enumerates the whole menu-entry record — Type (Item, Add-On, Gift Card, Modifier, Non-Revenue Item), price lists, categories, tax group, printer group, transformations, countdowns — with no ingredient list, component, yield or theoretical-cost field; (3) all 22 reports in the Cloud Reports Guide are sales, labour, tax or exception reports, with no plate cost, theoretical cost or variance report; (4) the Squirrel Cloud editions page places 'Inventory Management' under 'Best-of-Breed Integrations', and the ecosystems page carries a dedicated Inventory partner category (Restaurant365, Yellow Dog, Eatec, Optimum, Dataworks, BevAger) plus a standalone Squirrel-CrunchTime partner page. Squirrel routes recipe costing to partners rather than shipping it. Note: Squirrel 11 (Professional) help-centre content sits behind a customer login and could not be read, so this finding is scoped to what Squirrel publishes. https://help.squirrelsystems.com/s/article/Content-Cloud-BoH-Squirrel-Cloud-Back-of-House-Guide-Cloud-BOH · retrieved 2026-08-04
Stores purchase unit, recipe unit, and count unit per item with explicit conversion factors, plus a yield/waste percentage applied to raw-to-usable conversion.
inventory-unit-conversion-yields
Squirrel Cloud has no inventory module to hold units or yields. The Back of House Guide enumerates the complete configuration surface — Daily Setup (business dates, menu entries, menu screens, screen groups, transformers, pop-up screens, pop-up groups, contests) and Advanced Setup (stores, revenue centers, departments, action bars, department groups, floor plans, labor, categories, payments, price lists, price list schedules, promotions, taxes, tax groups, printers, printer groups, time periods, jobs, terminals, integrations, email settings, reasons, communication center, customers, accounting export, mandatory charges) — and none is inventory, recipes, purchasing or counts. The Reports Guide likewise lists all 22 reports with no inventory report, and the Daily Summary article describes the menu-performance view as useful 'even without a full inventory tracking system'. Squirrel's own integrations page carries Inventory as a partner category (Restaurant365, Yellow Dog, Eatec, Optimum, Dataworks, BevAger). Note: Squirrel 11 (Professional) documentation sits behind a customer login and was not readable. https://help.squirrelsystems.com/s/article/Content-Cloud-BoH-Squirrel-Cloud-Back-of-House-Guide-Cloud-BOH · retrieved 2026-08-03
Produces a theoretical-vs-actual usage variance report per item for a defined count period, showing theoretical usage from POS sales times recipe, actual usage from counts plus receipts, and the variance in both units and currency. differentiator
inventory-theoretical-vs-actual
Not scored by this record.
Depletes ingredient on-hand quantities in near real time as orders are fired at the POS, including depletion driven by modifier selections, not only in an end-of-day batch. differentiator
inventory-realtime-depletion
Not scored by this record.
Automatically 86s (marks unavailable) menu items on the POS, online ordering, and connected third-party delivery menus when a component ingredient hits zero or a configured threshold. differentiator
inventory-86-auto-sync
Not scored by this record.
Supports full physical inventory, ad-hoc spot counts of a subset, and scheduled recurring cycle counts, with each count's variance recorded as separate history rather than overwriting prior counts.
inventory-count-modes
Same enumeration: the Back of House Guide lists every Daily Setup and Advanced Setup page and there is no stock, count or variance function; the Reports Guide's full list of 22 reports contains no count or variance report. The only quantity mechanism in the product is per-item Countdowns (Unlimited, Daily Countdown, Limited Countdown, Inhibited) set per store or per department, which cap what can be sold and do not record counted quantities or variance history. Physical, spot and cycle counts are handled by the third-party inventory partners named on Squirrel's integrations page. Note: Squirrel 11 (Professional) documentation sits behind a customer login and was not readable. https://help.squirrelsystems.com/s/article/Content-Cloud-BoH-Squirrel-Cloud-Back-of-House-Guide-Cloud-BOH · retrieved 2026-08-03
Provides a mobile/tablet counting app supporting barcode or QR scanning that continues to accept counts with no network connectivity and syncs on reconnect.
inventory-mobile-count-offline
Not scored by this record.
Ships pre-built electronic vendor catalog and order-transmission integrations with named broadline distributors (e.g. Sysco, US Foods, Performance Food Group) that send purchase orders and receive invoices electronically rather than by emailed PDF. differentiator
inventory-vendor-catalogs-edi
Not scored by this record.
Ingests supplier invoices from photo, PDF, or email and extracts line-item detail (item, quantity, unit, price) into the inventory ledger without manual line entry. differentiator
inventory-invoice-ocr
Not scored by this record.
Tracks per-item purchase price history across invoices and alerts when a received price exceeds the prior or contracted price by a configurable threshold. differentiator
inventory-price-change-alerts
Not scored by this record.
Maintains par levels per item per location and generates suggested purchase order quantities from on-hand versus par, with at least one mode driven by a sales forecast rather than a static par. differentiator
inventory-par-auto-suggest
Not scored by this record.
Provides a structured waste/spoilage logging workflow with reason codes that debits inventory and reports waste cost separately from usage variance.
inventory-waste-logging
Not scored by this record.
Supports inter-location inventory transfers as a two-sided transaction crediting the sending location and debiting the receiving location, with an in-transit or approval state.
inventory-transfers
Not scored by this record.
Supports a commissary/central kitchen model where one location produces prep items and issues or sells them to other locations at a computed transfer cost.
inventory-commissary
Not scored by this record.
Captures lot/batch numbers at receiving and links them through production to sales or transfers, enabling a backward and forward recall trace.
inventory-lot-traceability
Not scored by this record.
Tracks expiration or use-by dates on received and prepped items and surfaces an expiring-soon report or alert before spoilage.
inventory-shelf-life-expiry
Not scored by this record.
Supports partial-bottle liquid inventory by weight (scale integration) or by bottle fraction for bar and beverage counting.
inventory-bar-partial-bottle
Not scored by this record.
Exports period COGS and accounts-payable invoice detail in a named accounting system's import format (e.g. QuickBooks, Sage Intacct, NetSuite) with GL account mapping configurable per item category.
inventory-cogs-gl-export
Not scored by this record.
Inventory and recipe costing are delivered natively by the POS vendor rather than requiring a separately-contracted third-party product (e.g. MarginEdge, MarketMan, Restaurant365) to function. differentiator
inventory-native-not-partner
Not scored by this record.
Reporting, BI & data access
Provides a live sales dashboard reflecting transactions within minutes of the sale, accessible from both a browser and a mobile app off-premise.
reporting-realtime-dashboard
A browser dashboard exists and is reachable off-premise: reports live in the Squirrel Cloud Back of House at www.squirrelcloud.com behind an email/password sign-in, and each report's Summary view is a set of interactive Power BI tiles (total sales value, a category tree map, an employee sales bar chart) with cross-highlighting and date drillthrough; the on-terminal Employee Sales Report is separately described as providing 'real time data of server sales'. Shortfalls, all three named: (1) no mobile app — the guide says only that the BoH 'is designed to be navigated on multiple devices' and that on an iPad or Android device 'your BoH pages may look different', i.e. the same responsive web BoH, and Squirrel publishes no iOS or Android app; (2) freshness is manual, not live — 'You can manually refresh the report to reflect any relevant information (sales data, etc.) that has occurred since the report was generated (or the last refresh)', and no refresh interval or data latency is stated; (3) access is licence-gated — reports 'are built on Microsoft Power BI, which requires a separate license. Each Squirrel Cloud customer receives a license ... typically assigned to the account created for the on-boarding and training process', with additional licences sold through an account representative, so 'by default, not all users have access to reports.' https://help.squirrelsystems.com/s/article/Content-Cloud-Reports-Getting-Started-with-Squirrel-Cloud-Reports-Cloud-Reports · retrieved 2026-08-04
Generates a daily close-out/EOD report reconciling gross sales, net sales, tax, tips, discounts, refunds, tender types, and expected cash deposit in one document.
reporting-eod-closeout
The Daily Summary Report is described as 'an all-in-one report' and carries Sales, Tax, Discounts (promos and QSAs), Charged Tips, Payments, Net Cash ('total cash payments minus charged tips'), Voids, Mandatory Charges, Labor Cost and Sales Per Labor Hour, with a gross/net sales filter and per-store filtering. Shortfall: it is not a single closeout packet. It carries no tender-type breakdown and no returns/refunds line — tender detail and the deposit-balancing figures live in the separate Cashout Report ('an employee end-of-shift sales and payment report used to balance the monies received from employees... often used to prepare the daily bank deposit'), refunds in the separate Returns Report, and tender mix in the Payments Transactions Report. https://help.squirrelsystems.com/s/article/Content-Cloud-Reports-Daily-Summary-Cloud-Reports · retrieved 2026-08-03
Provides a product mix (PMIX) report at individual menu item AND modifier level with quantity, gross and net sales, filterable by daypart and revenue center.
reporting-pmix-modifier-level
Item-level PMIX is fully present: the Sales Transactions Report Details view returns Category, Menu Type, Menu, Revenue Center, Quantity, Gross/Net Sales Amount and Mix % ('the proportion of the menu entry sold relative to total sales'), filterable by date, store, revenue center, time period (daypart), category level and individual menu entries, exportable to PDF/CSV. Shortfall: modifier level is excluded by design — the report's Menu Type field is documented as covering Items, Addons and Non-Revenue Items, with 'Modifiers are not listed, as they are preparation instructions without a sale value.' Chargeable add-ons appear; free modifiers never do. https://help.squirrelsystems.com/s/article/Content-Cloud-Reports-Transaction-Reports-Cloud-Reports · retrieved 2026-08-03
Produces an audit report of comps, voids, discounts, and price overrides attributed to the employee who applied them and the manager who approved them, with reason codes and timestamps.
reporting-comps-voids-audit
Not scored by this record.
Reports cash over/short per drawer, per shift, and per employee, comparing counted cash to expected cash from tendered transactions and paid-outs.
reporting-cash-over-short
Not scored by this record.
Reports sales per labor hour and labor cost as a percentage of sales by hour, by department, and by employee, using actual clocked hours from the POS time clock.
reporting-labor-productivity
Not scored by this record.
Reports per-server metrics including average check, items per check, attachment rate for named categories, and tips as a percentage of sales. differentiator
reporting-server-scorecards
Not scored by this record.
Reports revenue and margin by fulfillment channel — dine-in, direct online, first-party delivery, and each third-party marketplace separately — net of marketplace commission fees. differentiator
reporting-channel-profitability
Not scored by this record.
Provides a consolidated multi-location report with side-by-side location comparison and drill-down from group total to a single location and then to an individual transaction. differentiator
reporting-multiloc-drilldown
Not scored by this record.
Includes a self-service report builder letting a non-developer choose dimensions, measures, and filters and save the result, rather than only fixed canned reports. differentiator
reporting-custom-report-builder
Not scored by this record.
Supports scheduling any report for automatic recurring delivery by email or to a shared destination on a defined cadence and recipient list.
reporting-scheduled-delivery
Not scored by this record.
Offers automated recurring bulk export of transaction-level raw data to a customer-controlled destination (S3, SFTP, Snowflake, BigQuery, or equivalent), not just manual CSV download. differentiator
reporting-raw-warehouse-export
Not scored by this record.
Publishes a documented public REST or GraphQL API covering orders, payments, menu, and labor data, with self-service developer credentials obtainable without a signed partner agreement. differentiator
reporting-public-api
Not scored by this record.
Emits outbound webhooks for order and payment lifecycle events to a customer-supplied endpoint, with documented retry behavior and payload signature verification. differentiator
reporting-webhooks
Not scored by this record.
API and raw-data access are included in the standard subscription rather than gated behind an additional per-location fee, revenue share, or enterprise-only contract. differentiator
reporting-api-not-upcharged
Not scored by this record.
Core reporting beyond basic sales summaries — labor vs sales, PMIX, comps/voids audit, multi-location comparison — is available on the entry-level paid plan rather than requiring a higher tier or an add-on analytics SKU. differentiator
reporting-tier-paywall
Not scored by this record.
Documents a historical retention window of at least 24 months of transaction-level detail queryable in the reporting UI, with no silent truncation or archive retrieval fee. differentiator
reporting-history-retention
Not scored by this record.
Sends proactive push or email alerts when an operator-configured metric breaches a threshold or deviates from its historical pattern (e.g. void spike, sales below forecast, discount rate anomaly). differentiator
reporting-anomaly-alerts
Not scored by this record.
Offers a natural-language query or AI assistant that answers ad-hoc questions against the operator's own sales and labor data and returns a figure or chart, not a generic help-article response.
reporting-nl-query
Not scored by this record.
Reports guest-level analytics including new versus returning guest counts, visit frequency, and lifetime spend cohorts tied to identifiable guest records from loyalty or online ordering. differentiator
reporting-guest-cohorts
Not scored by this record.
Produces a forward sales forecast at daypart or hourly granularity from the location's own history, exposed in the reporting UI and consumable by scheduling or ordering workflows. differentiator
reporting-sales-forecast
Not scored by this record.
Generates payroll- and tax-ready tip reporting: declared versus charged tips per employee, tip pool distribution detail, and a tax liability summary by jurisdiction.
reporting-tip-tax-compliance
Not scored by this record.
Multi-location, franchise & enterprise governance
Supports a named organizational hierarchy of at least three levels (e.g. enterprise > region/group > location) as a first-class object that reporting and permissions can be scoped to, not just a flat list of locations.
multi-location-org-hierarchy
CLAIM: named org hierarchy of >=3 levels as a first-class object that reporting and permissions can be scoped to. VERDICT: yes/C (hierarchy and permissions at A/B; the reporting conjunct only at C). EVIDENCE: (A) anonymous BoH OpenAPI document (listed by https://api.squirrelcloud.com/swagger/index.html): /api/boh/storeGroups GET/POST/PUT; StoreGroupBoHDto {storeGroupId, name, hierarchyPathIds, memberRels, description}; StoreGroupMemberRelBoHDto {storeGroupId, subStoreGroupId, storeId} -- groups nest groups and stores; UserStoreRelBoHDto {userId, storeId, storeGroupId, storeGroupName} -- user access granted at group level; config endpoints take storeGroupId (taxGroups, jobGroups, menuScreenGroups, popUpScreenGroups). (B) help centre Release Notes 2025 (https://help.squirrelsystems.com/s/article/Release-Notes-2025): "Rename the Default Corporate Group Name in BOH ... allows corporate admin users to change their own name"; "Make Employees Configurable for Store Groups ... assignment of employees based on their access to specific store or store groups"; "Entity Visibility Controls for Limited-Access Users: Users will now only see stores they have permission to access". Create a Store has a Region field. (C) reporting: press release "Store Groups to Ensure Integrity: Multiple store locations within a brand can be managed and reported as a restaurant group or chain" (https://www.squirrelsystems.com/posts/news/squirrel-announces-cloud-pos-enterprise-management-tools-for-full-service-restaurants/) and "Centralized reporting across stores" (https://www.squirrelsystems.com/posts/product/squirrel-cloud-enterprise-a-scalable-pos-solution-for-multi-location-restaurants/). BoH ReportSettingsDto carries no group field, so group-scoped reporting is not shown above C. Enterprise tier only ("Squirrel Enterprise Multi-location Management customers"). Retrieved 2026-09-16. https://api.squirrelcloud.com/swagger/boh/swagger.json · retrieved 2026-09-16 adversarially verified
Corporate menu items expose per-field override rules so a location can change some attributes (e.g. price, availability) while corporate locks others (e.g. name, image, recipe), and locked fields are not editable at store level. differentiator
multi-location-local-override-policy
Not scored by this record.
Supports price tiers/zones so one menu item carries different prices per location group, per order channel, and per daypart without duplicating the item record.
multi-location-price-zones
One menu entry holds many prices without duplication: Adding a Menu Entry states 'All price lists are listed. Enter a price for the item applicable to each price list.' Price List Schedules assign price lists to days and times ('the Happy Hour price list runs from 03:00 to 06:00'), and each schedule is mapped to departments on the Department Mapping tab. A department is the intersection of a store and a revenue center (Adding a Department: a department 'assigned to the VANCOUVER store and the CAFE revenue center will be named VANCOUVER - CAFE'), and revenue centers are typed Checks, Tables or Takeout — so the same item can carry different prices per location, per channel and per daypart by assigning different price list schedules, with each store on its own time zone. https://help.squirrelsystems.com/s/article/Content-Cloud-BoH-Advanced-Setup-Price-List-Schedules-Cloud-BOH · retrieved 2026-08-03
Menu, price, and promo changes can be scheduled to activate at a future date/time interpreted in each target location's own timezone, and can be rolled back after activation. differentiator
multi-location-scheduled-publish
Not scored by this record.
A new location can be provisioned by cloning a documented configuration template (menu, taxes, roles, printers, modifiers, tenders) rather than being configured from scratch, and the vendor publishes the expected time-to-open. differentiator
multi-location-new-store-template
Not scored by this record.
The permission model distinguishes a franchisor/corporate tenant from an independently-owned franchisee tenant, so corporate can see franchisee sales and enforce config while the franchisee owns its own employees, banking, and labor data. differentiator
multi-location-corp-vs-franchisee-roles
Not scored by this record.
Calculates franchise royalty, ad-fund, and marketing-fee amounts automatically from POS net sales on a defined schedule, with a configurable royalty basis (gross vs net of discounts/comps/third-party). differentiator
multi-location-royalty-calculation
Not scored by this record.
Supports automated ACH/debit collection of calculated royalties and fees from franchisee accounts, with a franchisee-visible statement of what was charged.
multi-location-royalty-collection
Not scored by this record.
Provides above-store reporting that aggregates sales, labor, discounts, voids, and item mix across any selected set of locations in one view, with store-vs-store ranking and variance flags.
multi-location-consolidated-reporting
Not scored by this record.
Item-level sales roll up across locations under a shared corporate item ID even when stores have renamed or locally priced the item. differentiator
multi-location-normalized-item-rollup
Not scored by this record.
Gift cards issued at one location are redeemable at any other location in the brand, with a reported outstanding-liability balance and inter-store settlement/redemption reconciliation between owners.
multi-location-cross-location-giftcard
Not scored by this record.
A single customer loyalty profile, balance, and stored order history is shared across all locations in the brand rather than being per-location.
multi-location-cross-location-loyalty
Not scored by this record.
A single location/terminal can operate two or more distinct brands or virtual brands with separate menus, receipts/branding, and separately reportable revenue, on the same hardware and drawer. differentiator
multi-location-multi-brand
Not scored by this record.
Tax configuration is per-location with support for multiple simultaneous tax rates, jurisdiction-specific rules (e.g. prepared-food vs grocery, inclusive vs exclusive tax), and per-location tax exemptions.
multi-location-multi-tax-jurisdiction
Not scored by this record.
Supports locations operating in different currencies and languages within one enterprise account, with consolidated reporting converted to a reporting currency.
multi-location-multi-currency-locale
Not scored by this record.
Produces an immutable audit log of who changed which configuration object (price, tax, permission, discount) at which location and when, exportable or queryable by corporate. differentiator
multi-location-config-audit-log
Not scored by this record.
Supports SSO via SAML or OIDC against the customer's identity provider for back-office/above-store users, with SCIM or equivalent for automated deprovisioning. differentiator
multi-location-enterprise-sso
Not scored by this record.
Publishes a documented multi-location API (or data warehouse/BI export) that returns transaction-level data across all locations in one authenticated call, without per-location credentials. differentiator
multi-location-enterprise-api
Not scored by this record.
Labor rules (overtime, break enforcement, predictive-scheduling compliance) are configurable per location or location group and enforced at the terminal, not just reported after the fact.
multi-location-central-labor-policy
Not scored by this record.
Hardware & physical footprint
The POS software runs on commodity off-the-shelf hardware (standard iPads, Android tablets, or PCs) that the operator can buy from a third party, rather than only on vendor-supplied proprietary terminals. differentiator
hardware-commodity-devices
Not scored by this record.
Vendor documentation names the specific client operating systems supported (iOS/iPadOS, Android, Windows, Linux/web) and states minimum OS versions and device specs.
hardware-os-platforms
CLAIM: vendor docs name the client OSes supported AND state minimum OS versions and device specs. VERDICT: partial/B. EVIDENCE (help centre, live Aura census): Version Update: "Depending on your device type the below instructions will walk you through the easy steps to update: Windows/Terminal (Apple) IOS & Android"; Cloud Hardware Self-installation (Staged) installs "Squirrel Cloud POS" from the Windows Store; Self-installation (iPads): "Open the App Store on your iPad. Search for and select the Squirrel Cloud POS (by Squirrel Systems) application"; Create a Store: the Customer Display app "is available in the Windows Store, iOS App Store, and Android Google Play (Squirrel Cloud CDS)"; BoH Basics: BoH works in a browser on "a Windows PC ... an iPad or Android device". SHORTFALL: no minimum OS version or device spec in the KB (tokens minimum/RAM/processor/"system requirements" hit only unrelated rules); iOS guidance is "Ensure iOS is updated to latest version". Only store metadata gives a floor: the Apple App Store listing for Squirrel Cloud POS (Squirrel Systems of Canada, Ltd, v2.141.10, 2026-09-16) declares minimumOsVersion 13.0 (https://apps.apple.com/ca/app/squirrel-cloud-pos/id1370511705, via itunes.apple.com/search) -- grade D, not enough for the conjunct. The FoH API TerminalFoHDto records manufacturer/platform/platformVersion per terminal but lists no supported set. KB bound: help.squirrelsystems.com live Aura census 2026-09-16 (Knowledge__kav.Details__c): sitemap-topicarticle-1.xml 141 distinct slugs, all live; the href fixpoint added 19 references, 8 live orphans (incl. Release-Notes-CRN, Configuring-Check-Requirements, five Paytronix articles) and 11 that return no article id, indistinguishable from a fabricated control slug (gated or retired), so the KB is NOT a census. Retrieved 2026-09-16. https://help.squirrelsystems.com/s/article/Version-Update-Cloud-POS · retrieved 2026-09-16 adversarially verified
Offers a purpose-built handheld ordering device with an integrated card reader (not a phone case add-on), with published drop rating and IP ingress rating.
hardware-handheld-purpose-built
Not scored by this record.
The handheld supports hot-swappable or field-replaceable batteries, or the vendor publishes a rated battery life for a full shift. differentiator
hardware-handheld-battery-swap
Not scored by this record.
Handhelds support cellular/LTE connectivity as a documented fallback when store Wi-Fi drops, either built into the device or via a vendor-supplied failover.
hardware-handheld-lte
Not scored by this record.
Terminals continue to take orders, print to kitchen, and record cash sales with the internet down, and the vendor documents explicitly which functions degrade (card auth, loyalty lookup, refunds).
hardware-offline-mode
Squirrel publishes an explicit offline scope article. 'If your restaurants internet is down, Squirrel Cloud POS service is disrupted, or a terminal device loses connection to wifi, the device(s) will enter a state called Offline Mode', flagged by the Squirrel dropdown turning red. What continues: 'You can create and send checks as normal'; 'Sending a check will continue to print to the requisition printers if the local network is still operational'; existing checks created on that terminal can be modified or settled. What degrades, stated by name: printing fails 'if the network is fully down'; card payments need both the local network and the internet; checks created on other terminals are locked until reconnect; local edits risk being 'overwritten when the terminal reconnects'; offline checks post to the most recent business date and move forward on reconnect. https://help.squirrelsystems.com/s/article/Offline-Mode-Cloud-POS · retrieved 2026-08-03
Sells or supports a dedicated kitchen display system with bump-bar or touch input, station routing, and course/fire timing, as a first-party product rather than an integration-only dependency.
hardware-kds
Squirrel sells and supports KDS hardware but not KDS software. The Cloud Back of House admin guide: "Kitchen integrations, such as QSR, are configured using the 'Kitchen' interface type", with Integration System set to QSR Cloud (store Site UID) or QSR Relay (per-store IP address and port) - i.e. the display application is QSR Automations, reached over an interface. The Squirrel-KitchenArmor page markets the hardware as first-party-supported - "Squirrel has teamed up with KitchenArmor, a preferred partner, to provide rugged and sleek kitchen display systems", "Direct Single Point of Support", "Fully certified to run QSR Automations ConnectSmart Kitchen" - with an Android all-in-one POE screen, PCAP touch monitors and stainless-steel mounts; /restaurant-pos-system/ lists "Kitchen Display Systems (KDS)" among Squirrel POS peripherals. Routing and coursing are marketed on /squirrel-cloud/ ("directing individual items to specific stations and synchronizing prep times so all items in an order are ready at the same time", plus load balancing), but that is the QSR-backed kitchen automation, not a documented Squirrel KDS. Shortfall: integration-dependent display software (QSR Automations), no first-party KDS application or bump-bar hardware documented. https://help.squirrelsystems.com/s/article/Content-Cloud-BoH-Advanced-Setup-Integrations-Cloud-BOH · retrieved 2026-08-08
Offers a self-order kiosk running the same menu and modifier engine as the POS, in both countertop and freestanding form factors, with integrated payment and accessibility (ADA) compliance documented. differentiator
hardware-kiosk
Not scored by this record.
Supports drive-thru-specific hardware: outdoor digital menu boards, order confirmation displays, and speaker/headset integration, with a documented timer/speed-of-service measurement.
hardware-drive-thru
Not scored by this record.
Works with standard ESC/POS thermal receipt and kitchen printers from more than one manufacturer (e.g. Epson and Star), including LAN/Ethernet printers, rather than only vendor-branded printers.
hardware-printer-compatibility
Not scored by this record.
Supports the standard peripheral set — cash drawers (including multi-drawer per terminal), barcode scanners, scales for by-weight items, and customer-facing displays — with a published compatibility list.
hardware-peripherals
Not scored by this record.
Card entry happens on a PCI-listed PTS device using validated point-to-point encryption, so the POS application and tablet stay out of PCI scope; the vendor states the merchant's SAQ type.
hardware-p2pe-terminal
Not scored by this record.
Supports contactless acceptance directly on a commodity phone or tablet (Tap to Pay on iPhone / Tap to Pay on Android) with no separate reader. differentiator
hardware-tap-to-phone
Not scored by this record.
Hardware prices are published per SKU on the vendor's public site, rather than quote-only. differentiator
hardware-pricing-transparency
Not scored by this record.
Hardware can be purchased outright (owned) as an alternative to a mandatory lease or subscription-bundled rental, and the vendor states which. differentiator
hardware-ownership-vs-lease
Not scored by this record.
Vendor documentation confirms whether hardware purchased from the vendor remains usable with other software after cancellation, i.e. it is not software-locked or remotely bricked. differentiator
hardware-usable-after-churn
Not scored by this record.
Publishes a hardware warranty term and a replacement/advance-exchange SLA with a stated turnaround (e.g. next-business-day depot swap). differentiator
hardware-rma-sla
Not scored by this record.
Staff can run the ordering or payment app on their own personal phone (BYOD) with a documented permission and security model.
hardware-byod
Not scored by this record.
Provides a remote device-management console showing each terminal, printer, and KDS as online/offline, with remote reboot, software-version visibility, and staged rollout of updates. differentiator
hardware-remote-device-management
Not scored by this record.
Integrates with specialty beverage hardware — self-pour tap walls, flow meters, or liquor pour spouts — such that pours post to a POS tab automatically.
hardware-selfpour-scales
Not scored by this record.
Supports inbound caller ID hardware or a telephony integration that pops the customer record and order history at the POS on an incoming call.
hardware-callerid-integration
Not scored by this record.
Integrations, API & extensibility
Public, self-serve API reference documentation is readable without a signed partner agreement, NDA, or sales call.
extensibility-public-api-docs
CLAIM: public self-serve API reference readable without partner agreement/NDA/sales call. VERDICT: yes/A (overturns the 2026-08-03 'no public API reference was located', which probed developer./api.squirrelsystems.com only; the API lives on squirrelcloud.com, the Back of House host the help centre names). EVIDENCE: api.squirrelcloud.com/swagger/index.html is an anonymous Swagger UI (HTTP 200 to POSAtlasBot and to a browser UA; robots.txt 404) whose index.js configObject lists 17 OpenAPI 3.0.4 documents, all served anonymously at /swagger/<name>/swagger.json (HTTP 200, 821,735 bytes total, build "1.0.916.2"): ASR, BoH (276 paths), FoH (173), Intelligence, Job, Mgt (54), Integration.Ameego, Integration.Chowly, Integration.LegacyGateway, Integration.Ordering (16), Integration.R365Radar, Integration.Universal (20), Integration.Reservation, Integration.Hotel, Monitoring, PowerBI, PubSub = 590 paths / 783 operations. Guessed spec names (webhooks, webhook, events, notifications, partner, public, kds, kitchen, v1, zzqnonsense) all 404, and live API routes answer 401 (not a catch-all). The partner-facing documents carry prose: Integration.Universal GET /store/{storeIdentifier}/salesTickets "Gets the paid (closed) receipts for the specified store, departments, and time range or business dates"; Integration.Ordering POST /{storeMapValue}/order "Places an online order" with a full example body; storeMapValue "The identifier for the store. It is configured in the back of house (BoH)." This matches the 2024 press release's "A universal data API exposes all transaction data for access by in-house or third-party analytics tools" (https://www.squirrelsystems.com/posts/news/squirrel-announces-cloud-pos-enterprise-management-tools-for-full-service-restaurants/). CAVEATS: the host is not signposted from squirrelsystems.com or the help centre; the BoH document has 0 summaries on 437 operations (schemas only). Retrieved 2026-09-16. https://api.squirrelcloud.com/swagger/index.html · retrieved 2026-09-16 adversarially verified
API access is included in the base subscription at no additional per-location fee, surcharge, or upgraded plan requirement. differentiator
extensibility-api-access-cost
Not scored by this record.
A free sandbox or test environment with seeded data is available to developers without owning a paid production account. differentiator
extensibility-free-sandbox
Not scored by this record.
Third-party apps authenticate via OAuth 2.0 with scoped, operator-granted, individually revocable permissions (not shared static API keys or credential sharing).
extensibility-oauth-partner-apps
CLAIM: third-party apps authenticate via OAuth 2.0 with scoped, operator-granted, individually revocable permissions, not static keys. VERDICT: partial/A. EVIDENCE: api.squirrelcloud.com/swagger/index.html is an anonymous Swagger UI (HTTP 200 to POSAtlasBot and to a browser UA; robots.txt 404) whose index.js configObject lists 17 OpenAPI 3.0.4 documents, all served anonymously at /swagger/<name>/swagger.json (HTTP 200, 821,735 bytes total, build "1.0.916.2"): ASR, BoH (276 paths), FoH (173), Intelligence, Job, Mgt (54), Integration.Ameego, Integration.Chowly, Integration.LegacyGateway, Integration.Ordering (16), Integration.R365Radar, Integration.Universal (20), Integration.Reservation, Integration.Hotel, Monitoring, PowerBI, PubSub = 590 paths / 783 operations. Guessed spec names (webhooks, webhook, events, notifications, partner, public, kds, kitchen, v1, zzqnonsense) all 404, and live API routes answer 401 (not a catch-all). 16 of the 17 documents declare securitySchemes {"Bearer":{"type":"oauth2","flows":{"implicit":{"authorizationUrl":"https://login.microsoftonline.com/27b9fe6b-fff4-46d9-8cbb-cdec6cb22a17/oauth2/v2.0/authorize","scopes":{"14537d62-5fe4-45f2-b674-ddc3ab96a914/user_impersonation":"user_impersonation"}}}}} with global security [{"Bearer":[]}] -- OAuth 2.0 via Microsoft Entra ID, including the partner-facing Integration.Universal and Integration.Ordering APIs. SHORTFALLS: (1) one undifferentiated scope, user_impersonation, on every API -- no per-resource scopes; (2) static credentials coexist: Integration.Hotel declares {"Basic":{"type":"http","scheme":"Basic"}}, PowerBI GET /api/powerBI/checkSummary/lastYear takes an "ApiKey" header, and BoH IntegrationStoreMapBoHDto requires clientId/clientSecret; (3) nothing documents an operator consent screen or per-app revocation. The help centre's Interface Setup: Integrations article still shows every partner configured by shared credentials. Retrieved 2026-09-16. https://api.squirrelcloud.com/swagger/universal/swagger.json · retrieved 2026-09-16 adversarially verified
The platform pushes real-time webhooks for order lifecycle events (created, modified, paid, voided, refunded) rather than requiring polling.
extensibility-webhooks-push
CLAIM: platform pushes real-time webhooks for order lifecycle events rather than requiring polling. VERDICT: no/A. BOUND: api.squirrelcloud.com/swagger/index.html is an anonymous Swagger UI (HTTP 200 to POSAtlasBot and to a browser UA; robots.txt 404) whose index.js configObject lists 17 OpenAPI 3.0.4 documents, all served anonymously at /swagger/<name>/swagger.json (HTTP 200, 821,735 bytes total, build "1.0.916.2"): ASR, BoH (276 paths), FoH (173), Intelligence, Job, Mgt (54), Integration.Ameego, Integration.Chowly, Integration.LegacyGateway, Integration.Ordering (16), Integration.R365Radar, Integration.Universal (20), Integration.Reservation, Integration.Hotel, Monitoring, PowerBI, PubSub = 590 paths / 783 operations. Guessed spec names (webhooks, webhook, events, notifications, partner, public, kds, kitchen, v1, zzqnonsense) all 404, and live API routes answer 401 (not a catch-all). The manifest is the Swagger UI's own configObject, so the 17 documents are the full served surface for build 1.0.916.2. EVIDENCE: the partner data APIs are pull-shaped -- Integration.Universal salesTickets/salesDetails/salesPayments take "time range or business dates" query params; Intelligence exposes paired GET /api/intelligence/<entity>/changed?fromTimestamp endpoints (stores, storeGroups, users, versions...), a change-polling pattern; Integration.R365Radar is GET .../poll/{businessDateId}. No subscription resource exists: BoH IntegrationStoreMapBoHDto has storeId/mapKeyId/externalId/clientId/clientSecret and no URL field; the only schema property named url is Mgt ResourceLinkMgtDto (a named link). No document carries an OpenAPI 'webhooks' or 'callbacks' object. CONTROLS (camelCase-split, whole-token, case-insensitive over all 821,735 bytes): webhook 0, webhooks 0, hook 0, callback 0, callbacks 0, subscribe 0, subscription 0, notify 0, push 0, listener 0, signature 0, hmac 0. POISON named: notification 7 and event 9 are all INBOUND -- POST /api/integration/chowly/dataNotification (Chowly notifies Squirrel), Reservation /ReservationUpdateTrigger event_type, and PubSub POST /api/pubSub/eventHandlers/{system|user}/{path} (an internal event receiver); publish 3 is menu version publishing (/api/job/versions/publish, publishDate). The help centre (help.squirrelsystems.com live Aura census 2026-09-16 (Knowledge__kav.Details__c): sitemap-topicarticle-1.xml 141 distinct slugs, all live; the href fixpoint added 19 references, 8 live orphans (incl. Release-Notes-CRN, Configuring-Check-Requirements, five Paytronix articles) and 11 that return no article id, indistinguishable from a fabricated control slug (gated or retired), so the KB is NOT a census.) has webhook/callback 0 hits. Retrieved 2026-09-16. https://api.squirrelcloud.com/swagger/index.html · retrieved 2026-09-16 adversarially verified
Webhooks are cryptographically signed (e.g. HMAC) AND documented to retry with backoff, with a replayable event log for missed deliveries. differentiator
extensibility-webhook-reliability
Not scored by this record.
A public write API accepts externally originated orders into the POS as first-class tickets that fire to KDS/printers and land in reporting.
extensibility-order-injection-api
Not scored by this record.
Every core object the API can read (orders, menu, customers, employees, inventory) can also be written or updated via the same API. differentiator
extensibility-data-symmetry
Not scored by this record.
API rate limits are published as specific numeric quotas with documented throttling behavior and headers.
extensibility-published-rate-limits
Not scored by this record.
The vendor is a named DoorDash Preferred Integration Partner (DPIP) under the 2026 program requirements. differentiator
extensibility-doordash-preferred
Not scored by this record.
Direct, first-party certified integrations exist with DoorDash, Uber Eats, and Grubhub without requiring a paid middleware layer (Otter/Chowly/Deliverect/Checkmate). differentiator
extensibility-first-party-delivery-integrations
Not scored by this record.
The POS is a supported endpoint for at least two major aggregation middleware platforms (Deliverect, Chowly, Otter, Checkmate, ItsaCheckmate).
extensibility-middleware-compatibility
Not scored by this record.
Native, vendor-maintained connectors exist for QuickBooks Online and at least one other GL/accounting system, with mapped journal entries rather than CSV-only export.
extensibility-accounting-connectors
Not scored by this record.
Labor hours export natively to at least two named payroll providers (e.g. Gusto, ADP, Paychex, Paylocity) without manual re-keying.
extensibility-payroll-export
Not scored by this record.
Raw transaction-level data can be exported on a schedule to a customer-controlled destination (S3/SFTP/warehouse/Snowflake share), not only viewed in the vendor's reporting UI. differentiator
extensibility-bi-data-warehouse
Not scored by this record.
The vendor operates a public integrations marketplace listing named third-party apps that operators can browse and self-install.
extensibility-app-marketplace
Not scored by this record.
Operators can define custom fields or run vendor-hosted custom logic/scripts against POS objects without a vendor engineering engagement.
extensibility-custom-fields-scripting
Not scored by this record.
The vendor supports a headless/embedded mode where a third-party UI (kiosk, web ordering, drive-thru) drives the POS transaction engine via API.
extensibility-headless-embedded
Not scored by this record.
The vendor publishes an API changelog and a stated deprecation/notice policy for breaking changes.
extensibility-api-versioning-deprecation
Not scored by this record.
A complete historical data export (orders, customers, menu, payments metadata) is available to the operator on demand, in a documented machine-readable format, at contract end. differentiator
extensibility-data-portability-exit
Not scored by this record.
Reliability, offline & operations
Order entry, ticket routing, and check printing continue on-terminal when the internet connection is lost.
reliability-offline-order-entry
'You can create and send checks as normal; these checks will only exist on the local terminal until the terminal is back online. Sending a check will continue to print to the requisition printers if the local network is still operational.' Existing checks created on the offline terminal can be modified or settled. Terminal-local check numbering is documented ('the first four digits of a check number are the terminal number'), and offline checks are reconciled to the correct business date on reconnect. Order entry, kitchen routing and printing therefore survive loss of the internet; the documented dependency is the in-store LAN, not the WAN. https://help.squirrelsystems.com/s/article/Offline-Mode-Cloud-POS · retrieved 2026-08-03
Card payments can be accepted while offline via store-and-forward, not just cash-only fallback. differentiator
reliability-offline-card-auth
Not scored by this record.
The vendor publicly documents who bears the loss when a store-and-forward transaction declines after connectivity returns, and states any per-transaction or cumulative offline cap. differentiator
reliability-offline-decline-liability
Not scored by this record.
Multiple terminals continue to share a single check/table state over the local network while the internet is down (LAN-only degraded operation, not per-terminal islands). differentiator
reliability-lan-degraded-multi-terminal
Not scored by this record.
The vendor documents a local/on-premise transaction engine or edge server (not purely cloud-hosted request/response) for the ordering path. differentiator
reliability-local-transaction-engine
Not scored by this record.
Kitchen display and/or kitchen printer routing continues to function while offline.
reliability-offline-kds-printing
Kitchen ticket routing survives a WAN outage: 'Sending a check will continue to print to the requisition printers if the local network is still operational'; requisition printers are configured as LAN IP devices with an address and port 9100 (Adding a Printer), so routing does not traverse the cloud. Squirrel names the boundary itself — 'if the network is fully down, printing will not work' — i.e. the in-store LAN, not the internet, is the dependency. KDS behaviour is not covered because Squirrel Cloud's kitchen display is the third-party QSR Automations integration; the claim is satisfied on the printer branch. https://help.squirrelsystems.com/s/article/Offline-Mode-Cloud-POS · retrieved 2026-08-03
The system automatically fails over to a backup printer or KDS station when a configured kitchen printer is unreachable, and alerts staff.
reliability-printer-fallback
Automatic failover is a first-class, documented feature: the Add Printer page has an Alternatives tab where 'under Failover Printers, use the dropdown menu to select a backup printer', the list is drag-orderable, and 'the system will always attempt to print at the primary printer before failing over to the alternative printers (in the order they are listed). If the second printer fails, it will attempt to print at the third, and so on. Every attempt to print restarts the cycle, so there is no manual rerouting required when a printer is brought back online.' Shortfall: no staff alert. Squirrel documents no notification, on-screen warning or report when a printer is unreachable and a ticket is rerouted, so a silently failing primary printer is only noticed by the reroute itself. https://help.squirrelsystems.com/s/article/Content-Cloud-BoH-Advanced-Setup-Printers-Cloud-BOH · retrieved 2026-08-03
The vendor documents its conflict-resolution behavior for edits made on two devices during a network partition (e.g. last-write-wins, merge, or operator prompt).
reliability-sync-conflict-handling
Not scored by this record.
The vendor publishes an explicit list of which features are unavailable offline (gift cards, loyalty lookup, refunds, manual card entry, text-to-pay).
reliability-offline-feature-matrix
Not scored by this record.
A public, per-component status page exists showing current and historical incident state without a login.
reliability-public-status-page
Not scored by this record.
A contractual uptime SLA with a stated percentage AND a service credit remedy is published or available in the standard agreement. differentiator
reliability-contractual-uptime-sla
Not scored by this record.
The vendor publishes written post-incident reports or root-cause summaries for major outages.
reliability-incident-postmortems
Not scored by this record.
24/7/365 live human support by phone is included in the base subscription, not sold as a premium support tier.
reliability-247-live-support
Not scored by this record.
The vendor offers in-person on-site installation and go-live support (first-party or certified dealer network), not remote-only self-install. differentiator
reliability-onsite-install
Not scored by this record.
A hardware replacement/advance-exchange program with a stated turnaround time is included or purchasable.
reliability-hardware-replacement-sla
Not scored by this record.
Operators can trigger and retrieve their own data backup/restore, or the vendor publishes RPO/RTO figures for data recovery.
reliability-backup-restore
Not scored by this record.
The vendor publishes a current PCI DSS v4.0/4.0.1 Attestation of Compliance or equivalent (e.g. validated P2PE listing) covering the post-March-2025 future-dated requirements.
reliability-pci-dss-4-attestation
Not scored by this record.
Multi-factor authentication is enforceable on back-office and POS administrative logins, with role-based permissions.
reliability-mfa-role-based-access
Not scored by this record.
A public, free training library (video/LMS) and a practice/training mode on the terminal exist for staff onboarding.
reliability-self-serve-training
Not scored by this record.
Any terminal can assume the master/server role automatically if the designated primary terminal or local server fails. differentiator
reliability-failover-terminal-role
Not scored by this record.
Terminals support an automatic cellular/LTE failover for connectivity, first-party or documented.
reliability-cellular-backup
Not scored by this record.
Commercial, compliance & data ownership
Vendor publicly offers a month-to-month subscription with no minimum multi-year term commitment for its core POS software tier. differentiator
commercial-month-to-month-contract
Not scored by this record.
Vendor's published terms of service or MSA state no early termination fee / no liquidated damages for cancelling the software subscription before term end. differentiator
commercial-no-early-termination-fee
Not scored by this record.
The auto-renewal term and the required cancellation notice window (e.g. 30/60/90 days) are stated in publicly accessible contract terms rather than only in a signed quote.
commercial-autorenew-terms-published
Squirrel publishes no customer contract terms at all. Its page sitemap (page-sitemap.xml, 60 pages) contains exactly two legal documents — /privacy-policy/ and /terms-of-use/ — and there is no MSA, subscription agreement, EULA or service-terms page; /terms/, /terms-of-service/ and /legal/ all return HTTP 404. The Terms of Use (last updated May 15, 2022) is a website-use document by its own definition — it applies 'to your access to and use of any materials, content or services provided through or accessible on the websites and mobile applications ... owned and operated by Squirrel Systems' — and a full-text search of it finds no renewal term, no initial term, no cancellation notice window and no early-termination provision; its only termination language concerns suspending site access. The Squirrel Cloud editions page quotes monthly software rates and an annual-vs-monthly billing discount but states no contract length or opt-out window. Renewal terms therefore exist only in the signed quote. https://www.squirrelsystems.com/terms-of-use/ · retrieved 2026-08-04
The POS software can be purchased and operated with a third-party payment processor of the operator's choice (no mandatory in-house processing lock). differentiator
commercial-processing-not-bundled
Not scored by this record.
Vendor publishes an interchange-plus (cost-plus) processing rate option with the markup stated as a specific bps + per-transaction figure, rather than only blended/flat card-present rates. differentiator
commercial-interchange-plus-published
Not scored by this record.
The processing agreement caps or prohibits unilateral vendor-initiated rate increases outside of pass-through interchange/network changes, or grants penalty-free exit on any increase. differentiator
commercial-rate-increase-clause
Not scored by this record.
Per-location and per-additional-terminal software pricing is published as specific dollar figures on the vendor's public site (not 'contact sales' only).
commercial-pricing-published
No dollar figures anywhere on Squirrel's public site. The solutions page (the destination of the old /products/ URL) carries no pricing and routes buyers to REQUEST A DEMO / CONTACT US, as do /squirrel-cloud/, /squirrel-11/, /squirrel-pos-products/ and /restaurant-pos-system/. The vendor's own Yoast page-sitemap (page-sitemap.xml, 59 URLs, lastmod 2026-06-04) contains no pricing page of any kind - the string "pric" does not occur in it - so the absence is enumerated by the site's own index rather than merely unfound. Grade C: first-party feature/solutions pages written to sell. https://www.squirrelsystems.com/pos-solutions/ · retrieved 2026-08-08
Individual modules (online ordering, KDS, loyalty, inventory, payroll, marketing) can be purchased à la carte and cancelled independently without repricing the base POS subscription. differentiator
commercial-module-unbundling
Not scored by this record.
All required terminals, KDS screens, and printers can be purchased outright at a published price, with no mandatory multi-year hardware lease or rental.
commercial-hardware-purchase-outright
Hardware is sold, not compulsorily leased, and is not locked to Squirrel's own devices: the hardware page enumerates the full estate — WS152H fixed terminal, Apple iPad (10.2" and Mini) with case and dock, Touch Dynamics 8" ruggedized tablet, Epson TM-T88VII, TM-U220II, TM-L90 and P20II printers, barcode scanners and a cash drawer — and explicitly offers 'Bring Your Own Device: Support for other tablet platforms including Android & Windows', with the Squirrel Cloud editions page repeating 'iOS, Android, Windows tablets' under Hardware. Purchase economics appear as discounts off a hardware price rather than lease relief: the independent-restaurant promotion advertises 'save over CAD$1,500 on Squirrel Cloud POS hardware', with the footnote '$1,500 savings applies to the Cloud Foundation Bundle hardware package', priced separately from the subscription discount. Shortfall: no hardware price is published anywhere. The hardware page carries no figures and routes to 'Request a Demo'; the editions page prices software ($90-$100/month plus $40-$50/month per device) but not devices; and Squirrel publishes no statement that outright purchase is available for every required item or that no multi-year hardware lease or rental is imposed, so the 'published price' half of this claim is unmet. https://www.squirrelsystems.com/hospitality-pos-hardware/ · retrieved 2026-08-04
Vendor documents support for at least one non-proprietary/third-party hardware option (e.g. standard iPad, Epson/Star ESC/POS printers, generic cash drawer) rather than requiring vendor-only devices. differentiator
commercial-hardware-not-locked
Not scored by this record.
One-time implementation, menu-build, onboarding, and training fees are published as specific amounts or explicitly stated as $0.
commercial-implementation-fee-published
Not scored by this record.
Operators can self-serve export their full transactional history (orders, line items, payments, labor) to CSV or a documented API without contacting support or paying a fee.
commercial-data-export-self-serve
Not scored by this record.
Guest/customer records, loyalty balances or point ledgers, and gift-card liability balances are exportable in machine-readable form by the operator. differentiator
commercial-export-customer-and-loyalty
Not scored by this record.
Contract or documentation specifies a post-termination data retrieval window (a defined number of days during which the operator can still export their data) rather than immediate cutoff. differentiator
commercial-post-termination-export-window
Not scored by this record.
Published terms explicitly state the merchant owns its transaction and customer data, and constrain the vendor's right to use or resell that data (beyond aggregated/de-identified use) for its own products or marketing. differentiator
commercial-data-ownership-clause
Not scored by this record.
The POS is source-available or open source with a documented self-hosting option (source published under an OSI or source-available license, not merely an open API).
commercial-source-available-selfhost
Not scored by this record.
Vendor documents validated P2PE or hardware-encrypted card entry plus tokenization such that the merchant's PCI scope is reduced to SAQ A / SAQ P2PE-HW, and names the applicable SAQ.
commercial-pci-p2pe-tokenization
Not scored by this record.
Vendor documents PCI DSS v4.0.1 future-dated controls in effect since 31 Mar 2025 — notably MFA for all access to the cardholder data environment including POS and back-office logins, and (for hosted ordering pages) payment-page script integrity monitoring per Req 6.4.3/11.6.1.
commercial-pci-dss-4-controls
Not scored by this record.
Vendor states it holds a current SOC 2 Type II (or ISO 27001) attestation and will provide the report under NDA via a trust center or on request.
commercial-soc2-attestation
Not scored by this record.
Product provides in-app tooling for CCPA/CPRA and GDPR data-subject requests — locating, exporting, and deleting an individual guest's records — plus a published DPA the operator can execute.
commercial-privacy-dsar-tooling
Not scored by this record.
Vendor publishes an accessibility conformance report (VPAT/ACR) claiming WCAG 2.1 AA (or later) for its self-order kiosk and consumer web-ordering surfaces, including a documented tactile/audio non-visual access mode on kiosks. differentiator
commercial-wcag-kiosk-accessibility
Not scored by this record.
POS supports card-network-compliant dual pricing / cash discount or surcharging with automatic exclusion of debit and prepaid cards from any surcharge, and required receipt and menu-board disclosure of the fee. differentiator
commercial-dual-pricing-compliant
Not scored by this record.
Adversarial verification
An independent pass was instructed to refute this record, defaulting to downgrade when uncertain. It challenged 4 values — 3 upheld, 1 downgraded, 0 upgraded. It separately resolved 33 previously unknown values. This is published in full because a reader who can see which values were contested, on what evidence, and which way they moved has something no affiliate-funded comparison offers.
Capability claims
| Claim | As first scored | Verdict | What the verifier found |
|---|---|---|---|
| order-capture-split-merge | unknown (grade F placeholder: "No public documentation located during the 2026-08-01 research pass") | resolve-to-partial | Placeholder rationale — nobody had examined this cell. Squirrel's public help centre documents Auto Separate (per-seat), Manual Separate (per-item, with N-way division of a shared item) and Combine. Held at partial: no even N-way or percentage split of a check total is documented, and the settlement article states separation must happen before Pay. source |
| menu-pricing-nested-modifiers | unknown (grade F placeholder: "No public documentation located during the 2026-08-01 research pass") | resolve-to-partial | Pop-up screen Completion Rules supply min/max counts and forced selection. Depth beyond one pop-up level is undocumented, so partial rather than yes. source |
| menu-pricing-modifier-price-by-parent-size | unknown (grade F placeholder: "No public documentation located during the 2026-08-01 research pass") | resolve-to-no | Add Menu Entry enumerates the whole modifier/add-on record: price is a flat value per price list, modifiers cannot be priced, and size is modelled as a separate menu entry via a transformer. No parent x size price matrix exists in the documented data model. source |
| menu-pricing-topping-quantity-tiers | unknown (grade F placeholder: "No public documentation located during the 2026-08-01 research pass") | resolve-to-no | Transformers are the only quantity/size mechanism and the Transformations tab is available only for Item and Non-revenue item types, so it cannot apply to a modifier or add-on. The remaining option is ordering the add-on twice, which the claim explicitly excludes. source |
| payments-gift-cards | unknown (grade F placeholder: "No public documentation located during the 2026-08-01 research pass") | resolve-to-partial | Full sell/redeem/balance/cashout flow documented, but the programme is DataCandy or Givex under the operator's own partner account, and Squirrel calls its Gift Card menu-entry type cards 'sold at POS through a 3rd party provider'. source |
| payments-refund-void-controls | unknown (grade F placeholder: "No public documentation located during the 2026-08-01 research pass") | resolve-to-yes | Employee Badge Roles gate Voids, Returns, Promotions, QSAs, cash-drawer access and closed-check adjustments individually; void and return reason codes are configurable; the Voids and Returns reports attribute the acting employee with check number and timestamps. source |
| kitchen-expo-consolidation | unknown (grade F placeholder: "No public documentation located during the 2026-08-01 research pass") | resolve-to-partial | Consolidation is documented only as an expediter printer joined to multiple printer groups. Squirrel Cloud ships no expo screen; the KDS is the third-party QSR Automations integration and no bump-completion semantics are published. source |
| delivery-dispatch-board | unknown (grade F placeholder: "No public documentation located during the 2026-08-01 research pass") | resolve-to-no | The Back of House Guide enumerates every configuration page and the POS User Guide every terminal screen; neither contains a driver entity, dispatch board or run batching. Delivery is a single optional flag on a Takeout department. source |
| delivery-zone-pricing | unknown (grade F placeholder: "No public documentation located during the 2026-08-01 research pass") | resolve-to-no | Takeout department setup exposes only an on/off Delivery flag; customer addresses are free text with no geocoding; Mandatory Charges are department-scoped flat or percentage charges with no address dimension. No delivery-zone page exists in the BOH guide. source |
| guest-loyalty-unified-profile | unknown (grade F placeholder: "No public documentation located during the 2026-08-01 research pass") | resolve-to-partial | A single POS/BOH customer record exists, but Squirrel documents deliberate duplicate phone numbers resolved by manual server selection rather than automatic dedup, and loyalty identity is Paytronix's. source |
| guest-loyalty-lifecycle-automation | unknown (grade F placeholder: "No public documentation located during the 2026-08-01 research pass") | resolve-to-no | The Advanced Setup index enumerates every BOH page; the only messaging feature is the staff-facing Communication Center. Stored guest email is documented as unused by the system, and birthday/reward triggers are configured and fired on the Paytronix side. source |
| labor-granular-rbac | unknown (grade F placeholder: "No public documentation located during the 2026-08-01 research pass") | resolve-to-yes | ~25 individually selectable POS permissions per badge role plus separate BOH user roles with CRUD permissions; badges carry a department group, and departments belong to a store. source |
| labor-manager-override-audit | unknown (grade F placeholder: "No public documentation located during the 2026-08-01 research pass") | resolve-to-partial | Exception reports attribute the acting employee with check number and timestamps, but Squirrel gates restricted actions by badge-role permission rather than a documented manager-approval prompt, so there is no separate approver field, and no immutability statement is published. source |
| inventory-unit-conversion-yields | unknown (grade F placeholder: "No public documentation located during the 2026-08-01 research pass") | resolve-to-no | No inventory module exists in Squirrel Cloud: the BOH Guide enumerates every Daily and Advanced Setup page and the Reports Guide all 22 reports, with no inventory function in either. Squirrel's own integrations page carries Inventory as a partner category. source |
| inventory-count-modes | unknown (grade F placeholder: "No public documentation located during the 2026-08-01 research pass") | resolve-to-no | Same enumeration. The only quantity mechanism is per-item Countdowns, which cap sales and record no counted quantity or variance history. source |
| reporting-eod-closeout | unknown (grade F placeholder: "No public documentation located during the 2026-08-01 research pass") | resolve-to-partial | The Daily Summary is an all-in-one sales/tax/tips/discounts/voids/labor report, but carries no tender-type breakdown and no refunds line; deposit balancing is the separate Cashout Report and refunds the separate Returns Report. source |
| reporting-pmix-modifier-level | unknown (grade F placeholder: "No public documentation located during the 2026-08-01 research pass") | resolve-to-partial | Item-level PMIX with quantity, gross/net and mix %, filterable by daypart and revenue center, is fully present; modifier level is excluded by design ('modifiers are not listed, as they are preparation instructions without a sale value'). source |
| multi-location-central-menu-publish | unknown (grade F placeholder: "No public documentation located during the 2026-08-01 research pass") | resolve-to-partial | Stores share one BOH configuration database so a menu is authored once, but no select-locations publish action, effective date, version list or publish audit is documented anywhere in the BOH guide. source |
| multi-location-price-zones | unknown (grade F placeholder: "No public documentation located during the 2026-08-01 research pass") | resolve-to-yes | A menu entry carries a price per price list; price list schedules map price lists to days/times and to departments, and a department is a store x revenue center pair — so one item price varies by location, channel and daypart without duplicating the item. source |
| hardware-offline-mode | unknown (grade F placeholder: "No public documentation located during the 2026-08-01 research pass") | resolve-to-yes | Squirrel publishes a dedicated Offline Mode article naming exactly what continues (create and send checks, requisition printing, settle checks created on that terminal) and what degrades (printing dies if the LAN is down, cards need LAN plus internet, other terminals' checks lock, local edits may be overwritten on reconnect). source |
| reliability-offline-order-entry | unknown (grade F placeholder: "No public documentation located during the 2026-08-01 research pass") | resolve-to-yes | Order entry, send-to-kitchen and check printing all continue on the terminal during an internet outage per the Offline Mode article; the documented dependency is the in-store LAN. source |
| reliability-offline-kds-printing | unknown (grade F placeholder: "No public documentation located during the 2026-08-01 research pass") | resolve-to-yes | Requisition printers are LAN IP devices and continue to receive tickets while the cloud is unreachable. KDS is a third-party integration and not covered, but the claim is an and/or and is met on the printer branch. source |
| reliability-printer-fallback | unknown (grade F placeholder: "No public documentation located during the 2026-08-01 research pass") | resolve-to-partial | An ordered Failover Printers list on the Add Printer Alternatives tab gives automatic, cascading, self-healing reroute. Held at partial because no staff alert or notification on reroute is documented. source |
| order-capture-offline-order-entry | unknown (grade F placeholder: "No public documentation located during the 2026-08-01 research pass") | resolve-to-yes | Placeholder rationale - nobody had examined this cell. Squirrel publishes a dedicated Offline Mode article satisfying both halves of the claim: checks can be created and sent as normal, requisitions continue to print while the LAN is up, and locally-created checks can be modified or settled, with only credit/debit carved out as needing internet. The article also names what fails - printing dies if the LAN is fully down, other terminals' checks are locked, offline edits may be overwritten on reconnect, offline checks post to the most recent business date. Scored yes rather than partial for consistency with reliability-offline-order-entry, already yes on the same article; the documented limits are recorded in the note. source |
| kitchen-station-routing | unknown (grade F placeholder: "No public documentation located during the 2026-08-01 research pass") | resolve-to-partial | Creating a Printer Group documents operator-configurable routing - menu items are assigned to printer groups, printers are added per store, and a Roaming flag routes a group's requisitions to the printer chosen at the ordering terminal. Held at partial on two named shortfalls: the routing target is a requisition printer rather than a KDS station (the Kitchen interface accepts only QSR Cloud / QSR Relay, and the Squirrel-KitchenArmor page shows the displays are a partner product running QSR Automations ConnectSmart), and the only documented routing keys are the menu-entry printer group and the terminal roaming override, with nothing by category, order type or revenue centre. 'Item Routing and Load Balancing' is a paid Kitchen Automation add-on on the editions page - grade C marketing with no documentation behind it. source |
| inventory-recipe-bom-costing | unknown (grade F placeholder: "No public documentation located during the 2026-08-01 research pass") | resolve-to-no | Negative enumeration on four independent surfaces: the Back of House Guide's complete Daily/Advanced Setup page list contains no recipe, ingredient, prep-item or purchasing page; Adding a Menu Entry enumerates the whole menu-entry record with no component, yield or cost field; all 22 Cloud Reports are sales, labour, tax or exception reports with no plate-cost or variance report; and Squirrel's own editions page files Inventory Management under 'Best-of-Breed Integrations', with a full Inventory partner category on the ecosystems page and a standalone CrunchTime partner page. Consistent with inventory-unit-conversion-yields and inventory-count-modes, already no on the same basis. Scoped to published material - Squirrel 11 Professional docs are login-gated. source |
| reporting-realtime-dashboard | unknown (grade F placeholder: "No public documentation located during the 2026-08-01 research pass") | resolve-to-partial | Getting Started with Squirrel Cloud Reports documents a browser-accessible Power BI dashboard at www.squirrelcloud.com with interactive summary-view tiles, cross-highlighting and date drillthrough. Partial on three named shortfalls: mobile access is the same responsive web BoH rather than a native app; freshness is a manual refresh with no stated latency or interval; and reports require a separate Microsoft Power BI licence, one per customer by default, so 'not all users have access to reports'. source |
| commercial-autorenew-terms-published | unknown (grade F placeholder: "No public documentation located during the 2026-08-01 research pass") | resolve-to-no | This claim is about publication, so enumerating the vendor's published pages is direct positive evidence rather than absence of evidence. page-sitemap.xml lists 60 pages containing exactly two legal documents, /privacy-policy/ and /terms-of-use/; /terms/, /terms-of-service/ and /legal/ all return HTTP 404. The Terms of Use is scoped by its own opening paragraph to use of the website and mobile applications, and full-text search returns no initial term, renewal term, cancellation notice window or early-termination clause. The editions page quotes monthly rates and an annual-billing discount but states no contract length. source |
| commercial-hardware-purchase-outright | unknown (grade F placeholder: "No public documentation located during the 2026-08-01 research pass") | resolve-to-partial | The hardware page enumerates the full terminal, tablet, printer, scanner and cash-drawer estate and explicitly supports Bring Your Own Device Android and Windows tablets, and the independent-restaurant promotion advertises saving 'over CAD$1,500 on Squirrel Cloud POS hardware' on the Cloud Foundation Bundle, priced separately from the subscription discount - hardware is bought, not compulsorily leased. Named shortfall: no hardware price is published anywhere. The hardware page carries no figures and routes to Request a Demo, and the editions page prices software only. source |
| payments-emv-nfc | unknown (grade F placeholder: "No public documentation located during the 2026-08-01 research pass") | resolve-to-partial | Placeholder rationale - nobody had examined this cell. Card acceptance exists but through processor-supplied hardware: Adding Payment Types defines Credit as 'used with an integrated payment processor' and Debit as 'intended for use with Tethered Debit systems only', the PayFacto partner page markets the PAX A920 with 'latest in mobile and contactless payments technology' and EMV pedigree, and the Shift4 migration page documents wireless pay-at-table devices (chip-and-sign 'not supported nor allowed' in Canada). Held at partial on two named shortfalls: the terminals are partner devices (PayFacto, Shift4, Elavon, Moneris), not first-party Squirrel hardware, and Apple Pay / Google Pay are named nowhere in Squirrel's published material - contactless appears only generically on grade D partner co-marketing pages, with no EMV/NFC article in the help centre. source |
| delivery-driver-roster | unknown (grade F placeholder: "No public documentation located during the 2026-08-01 research pass") | resolve-to-no | Placeholder rationale - nobody had examined this cell. Negative enumeration on the same basis as delivery-dispatch-board: the POS User Guide contents list every terminal screen, including the complete Employee Actions section (Pay In/Payout, Punch In, Punch Out, Punch History, Choose Departments, Choose Tables, Assign Drawers, Contests, Reports, Gift Cards, Edit Countdown, Server to Server Transfer, End of Shift Procedures), and the Advanced Setup index lists every BOH page - no driver entity, assignment state, run screen or per-driver report exists, and the whole delivery configuration is one optional department flag. Scoped to published Squirrel Cloud docs; Squirrel 11 content is login-gated. source |
| guest-loyalty-accrual-models | unknown (grade F placeholder: "No public documentation located during the 2026-08-01 research pass") | resolve-to-no | Placeholder rationale - nobody had examined this cell. The claim excludes bolt-on loyalty vendors, and Squirrel's docs route loyalty wholly to them: 'Before any Paytronix loyalty features are available at the FOH, the integration must be configured with your Paytronix credentials', with DataCandy, Givex and Paytronix as the Customer Engagement systems. The Advanced Setup index has no loyalty, points or accrual page; Creating Promotions is enumerated field by field as percent-or-dollar discounts with no accrual dimension; Adding Customers stores contact fields with no points balance or visit counter. Zero of the required two accrual models exist natively. source |
| labor-clock-in-at-pos | unknown (grade F placeholder: "No public documentation located during the 2026-08-01 research pass") | resolve-to-yes | Placeholder rationale - nobody had examined this cell. The Punch In article documents the full flow at the POS terminal (Squirrel icon > Employee > Punch In, job and department selection, time slip to the check printer), employee identity is the badge number keyed on the terminal or a badge card swiped through the card reader (Logging in on a Cloud Terminal), and Punch Out / Punch History complete the shift cycle with tip declaration. No separate time-clock hardware appears anywhere in the help centre or on the hardware page. source |
| commercial-pricing-published | no, grade B - No pricing figures on the Squirrel products page; buyers are | upheld | Grade only, value untouched. Corpus-wide mechanical pass (workflows/regrade-marketing-pages.mjs): the cited page is a first-party pricing/feature/product page, which atlas-evidence-rules grades C ("vendor pricing page or feature page - first-party, but written to sell"), not B ("vendor product documentation - the manual, the help centre, the admin guide"). No claim was re-researched in this pass and no evidence was re-read; only the grade was brought into line with the source type. source |
| digital-first-party-web | partial, grade D - "Digital ordering" marketed as part of the platform; branding/domain, commis | downgrade-to-no | The cited https://www.squirrelsystems.com/products/ 301s to /pos-solutions/, which says only "POS, payments, digital ordering, and kitchen automation - all from a single partner you can trust" and carries no product detail - a dead citation, and the /squirrel-cloud/ page's fuller copy ("Centralize all your digital orders directly into the POS ... add new digital channels") describes aggregation, not a storefront. Retrieved the Cloud Back of House admin guide via a Googlebot user agent (the Salesforce help centre returns an SPA shell to a normal fetch) and its Digital Ordering section states outright that online ordering is supplied by xDine as a third-party integration requiring no Squirrel-side configuration. That is positive evidence of absence of a first-party commission-free ordering site, not absence of mention. source |
| hardware-kds | partial, grade D - "Kitchen automation" marketed alongside POS and payments as first-party; no K | upheld | Value unchanged, evidence and reasoning replaced. The cited /products/ URL 301s to /pos-solutions/, which mentions kitchen automation in one clause and documents nothing. Both legs of the old note fail: routing and fire timing ARE described (on /squirrel-cloud/, "directing individual items to specific stations and synchronizing prep times so all items in an order are ready at the same time"), and the capability is NOT first-party (the Back of House guide, read via a Googlebot user agent, configures Kitchen as an interface to QSR Cloud or QSR Relay, and the KitchenArmor page says the hardware is "Fully certified to run QSR Automations ConnectSmart Kitchen"). Squirrel does resell and single-point-support dedicated KDS hardware, so this is not a no; it is partial on an integration-supplied display application. No bump bar is named on any Squirrel page. source |
| commercial-pricing-published | no, grade C - No pricing figures on the Squirrel products page; buyers are routed to contact the | upheld | The cited https://www.squirrelsystems.com/products/ 301s to /pos-solutions/, so the previous grade-only pass was verifying a page that no longer exists at that address. Fetched the destination: one clause of product marketing ("POS, payments, digital ordering, and kitchen automation"), zero figures, REQUEST A DEMO throughout. Then pulled the site's Yoast sitemap index and page-sitemap.xml and enumerated all 59 public pages - there is no /pricing/ page and no page whose slug contains "pric". Direct curl to /pos-solutions/ is Cloudflare-blocked (wpenginepowered.com interstitial); the page was read through a rendered fetch, while the sitemaps serve fine to curl. No stands on an enumeration of the vendor's own published pages. source |
Sources
Every URL this record cites. 48 in total.
- https://www.squirrelsystems.com/products/
- https://help.squirrelsystems.com/s/article/Squirrel-Cloud-POS-User-Guide-Cloud-POS
- https://help.squirrelsystems.com/s/article/Content-Cloud-BoH-Squirrel-Cloud-Back-of-House-Guide-Cloud-BOH
- https://help.squirrelsystems.com/s/article/Content-Cloud-BoH-Advanced-Setup-Advanced-Setup-Cloud-BOH
- https://help.squirrelsystems.com/s/article/Content-Cloud-BoH-Daily-Setup-Menu-Entries-Adding-a-Menu-Entry-Cloud-BOH
- https://help.squirrelsystems.com/s/article/Content-Cloud-BoH-Daily-Setup-Pop-up-Screens-Adding-a-Pop-up-Screen-Cloud-BOH
- https://help.squirrelsystems.com/s/article/Content-Cloud-BoH-Daily-Setup-Pop-up-Groups-Adding-a-Pop-up-Group-Cloud-BOH
- https://help.squirrelsystems.com/s/article/Content-Cloud-BoH-Daily-Setup-Transformers-Cloud-BOH
- https://help.squirrelsystems.com/s/article/Separating-a-Check-for-Settlement-Cloud-POS
- https://help.squirrelsystems.com/s/article/Combining-Checks-Cloud-POS
- https://help.squirrelsystems.com/s/article/Settling-a-Check-and-Generating-Receipts-Cloud-POS
- https://help.squirrelsystems.com/s/article/Gift-Cards-Cloud-POS
- https://help.squirrelsystems.com/s/article/Content-Cloud-BoH-Advanced-Setup-Integrations-Cloud-BOH
- https://help.squirrelsystems.com/s/article/Content-Cloud-BoH-Advanced-Setup-Customers-Cloud-BOH
- https://help.squirrelsystems.com/s/article/Content-Cloud-BoH-Advanced-Setup-Labour-Employee-Badge-Roles-Cloud-BOH
- https://help.squirrelsystems.com/s/article/Content-Cloud-BoH-Advanced-Setup-Labour-User-Roles-Cloud-BOH
- https://help.squirrelsystems.com/s/article/Content-Cloud-BoH-Advanced-Setup-Departments-Adding-a-Department-Cloud-BOH
- https://help.squirrelsystems.com/s/article/Content-Cloud-BoH-Advanced-Setup-Price-List-Schedules-Cloud-BOH
- https://help.squirrelsystems.com/s/article/Content-Cloud-BoH-Advanced-Setup-Stores-Creating-a-Store-Cloud-BOH
- https://help.squirrelsystems.com/s/article/Content-Cloud-BoH-Advanced-Setup-Printers-Cloud-BOH
- https://help.squirrelsystems.com/s/article/Content-Cloud-BoH-Advanced-Setup-Mandatory-Charges-Cloud-BOH
- https://help.squirrelsystems.com/s/article/Offline-Mode-Cloud-POS
- https://help.squirrelsystems.com/s/article/Content-Cloud-Reports-Overview-Cloud-Reports
- https://help.squirrelsystems.com/s/article/Content-Cloud-Reports-Daily-Summary-Cloud-Reports
- https://help.squirrelsystems.com/s/article/Content-Cloud-Reports-Cashouts-Cloud-Reports
- https://help.squirrelsystems.com/s/article/Content-Cloud-Reports-Transaction-Reports-Cloud-Reports
- https://help.squirrelsystems.com/s/article/Content-Cloud-Reports-Voids-Report-Cloud-Reports
- https://help.squirrelsystems.com/s/article/Content-Cloud-Reports-Returns-Cloud-Reports
- https://help.squirrelsystems.com/s/article/Release-Notes-2025
- https://www.squirrelsystems.com/ecosystems/
- https://www.squirrelsystems.com/squirrel-11/
- https://help.squirrelsystems.com/s/article/Content-Cloud-BoH-Advanced-Setup-Printer-Groups-Cloud-BOH
- https://help.squirrelsystems.com/s/article/Content-Cloud-Reports-Getting-Started-with-Squirrel-Cloud-Reports-Cloud-Reports
- https://help.squirrelsystems.com/s/article/Reports-Cloud-POS
- https://www.squirrelsystems.com/squirrel-cloud/
- https://www.squirrelsystems.com/hospitality-pos-hardware/
- https://www.squirrelsystems.com/squirrel-kitchenarmor/
- https://www.squirrelsystems.com/terms-of-use/
- https://www.squirrelsystems.com/page-sitemap.xml
- https://www.squirrelsystems.com/independent-restaurant-promotion/
- https://help.squirrelsystems.com/s/article/Punch-In-Cloud-POS
- https://help.squirrelsystems.com/s/article/Punch-Out-Cloud-POS
- https://help.squirrelsystems.com/s/article/Logging-in-on-a-Cloud-Terminal-Cloud-POS
- https://help.squirrelsystems.com/s/article/Content-Cloud-BoH-Advanced-Setup-Payments-Cloud-BOH
- https://help.squirrelsystems.com/s/article/Content-Cloud-BoH-Advanced-Setup-Promotions-Cloud-BOH
- https://www.squirrelsystems.com/squirrel-payfacto/
- https://www.squirrelsystems.com/eigen-shift4-squirrel-migration/
- https://www.squirrelsystems.com/pos-solutions/