SpotOn

order-capture-floor-plan-editor

Table Layout Editor in BOH: "The Table Layout Editor screen will open, allowing you to modify tables, walls, and other layout properties"; multiple layouts per location ("Main Dining Room, Patio, Bar Area, Event Setup"), unique table numbers per location, live edit while open, and a "Table Occupied Time Before Alert" blink threshold. Shortfall: nothing in the POS floor-plan documentation assigns sections to servers — server-to-section assignment is documented only in SpotOn Reserve's Host App, a separately priced product. https://help.spoton.com/space/SK/4711514162 · retrieved 2026-08-03

order-capture-seat-level

Edit Guests on an Order: guests carry a "Guest #" label that can be renamed, and "SpotOn Restaurant allows you to organize items by guest and print separate checks for each guest"; the order can be split "by guest or seat". Kitchen tickets can be set to "Sort by Course and Specify Guest Position", where "the guest name or seat number is displayed for each item" (Auto Coursing BOH Setup). Split by Guest divides the check by the items each guest ordered without re-keying. https://help.spoton.com/space/SK/2666561606 · retrieved 2026-08-03 adversarially verified

order-capture-coursing-hold-fire

Item Commands include Change Course ("changes the course assigned to an item before it is sent"), Hold ("Places an item on hold so it is entered into the order but not sent to the kitchen") and Release ("Releases held items so they can be sent"). Auto Course assigns sequential course numbers. Serve (handheld) exposes Change Course and Autocourse in its Order Commands, so hold/fire is available from the handheld as well as the terminal. https://help.spoton.com/space/SK/2055536951 · retrieved 2026-08-03

order-capture-split-merge

Ticket Commands: "Split by Guest — Use to quickly split guest check by guests"; "Manage — Manage and/or split check(s) by adding guests and moving items"; "Combine Orders — Select from other open orders to combine with current order"; "Move to Table". Item Commands add "Split — Splits an item among the selected number of guests". Split Payment of Check Equally divides evenly and each portion "can be paid using any accepted payment method"; Serve's split screen defaults to 50/50 "but can be adjusted as requested by guests by using the slider bars". https://help.spoton.com/space/SK/2055733392 · retrieved 2026-08-03

order-capture-bar-tab-preauth differentiator

Start a Tab is documented end to end: a BOH "Default Tab Amount", a "Can Start Tabs" permission per job position, "Can Approve Default Tab Amount Adjustments", and "Increment as Tab Increases" so "the card will continue to be pre-authorized as the tab increases with each send (not each item)". Shortfalls: American Express is excluded — "Start a Tab works with Visa, MasterCard, and Discover (American Express is not currently supported)" — Start a Tab "is not available on serve software for handhelds or QR ordering", and no automatic end-of-day close of stale pre-authorised tabs is documented anywhere in the KB. https://help.spoton.com/space/SK/2589261836 · retrieved 2026-08-03

order-capture-transfer-audit

Ticket Commands document "Transfer — Transfer order to another employee (must be clocked in and eligible to receive order)"; a TRANSFER-equivalent permission sits under Job Positions, and Express documents Check Transferring by employee name which "operates in offline mode". Shortfall: no transfer log or exception report naming both the releasing and receiving employee is documented — transfers appear only as a change of order ownership. https://help.spoton.com/space/SK/2055733392 · retrieved 2026-08-03

order-capture-native-handheld

SpotOn Serve runs natively on the A920/A77 handheld with its own order screens, modifier flow, Print Requisition, Send, and card payment including Split Payment by Guest. A separate SpotOn Express Handheld section and a Mobile RPOS set (Attach a credit card, Completing an Order, Split Payment) document the same for the other two POS lines. https://help.spoton.com/space/SK/2340356127 · retrieved 2026-08-03

order-capture-offline-order-entry

Configuring Offline Mode (Express): "Orders and payments continue; data syncs once the internet connection is restored. Orders are still sent to the kitchen printer or KDS," with Auto/On/Off modes and manager-code gating. Shortfall: the same article states plainly "Offline Mode is not available for RPOS devices" — so the offline path is documented for SpotOn Express and the A800 terminal, not for SpotOn Restaurant (RPOS), which is the flagship table-service product. The marketing page at spoton.com/restaurant-pos/ nonetheless advertises an offline mode that "switches on automatically the moment your internet goes down"; the documentation is the more precise source and they disagree. https://help.spoton.com/space/SK/4073652945 · retrieved 2026-08-03

order-capture-qr-same-check differentiator

QR Collaborative Ordering puts guest-entered and server-entered items on one ticket: "QR Collaborative Ordering enables guests and staff to collaborate on the same order. It allows staff to start an order with a tab and invite guests (via an SMS link) to view, add, and check out at any time from their mobile devices." It is enabled per location in BOH under QR Order & Pay and invoked from the FOH Ticket Commands menu ("Invite a Guest"), and the guest-side view attributes both sources on the same order: "Items that have been added will be listed underneath the name of the guest who added it to the order... Items displayed under “Unassigned” are items that were added to the order by the server." Settlement closes the POS check via Auto Close When Paid. https://help.spoton.com/space/SK/2797993987 · retrieved 2026-08-03 adversarially verified

order-capture-kiosk-first-party differentiator

SpotOn Express treats Kiosk as a first-party device class: Offline Mode is configured "on SpotOn Express POS and Kiosk devices", menu categories can be excluded per "POS, Handheld, and Kiosk" surface, and Express Checkout notes "Cash (Not supported on Kiosks)" — so the kiosk runs the Express menu engine. Shortfalls: no kiosk is documented for SpotOn Restaurant (RPOS), where kiosks are supplied by the Bite Kiosk and Reddie Group integrations; and no ADA or accessibility conformance is documented for any SpotOn kiosk. https://help.spoton.com/space/SK/4073652945 · retrieved 2026-08-03

order-capture-drive-thru

SpotOn Express carries a Drive Thru order type alongside Dine In, Delivery and To Go (Change Order Type: custom order types are unsupported, 'One exception is Drive Thru', added by SpotOn Support), and an RPOS station can default to Drive-Thru as its order type (Prompt for Order Type When Starting New Order). Shortfalls: it is an order-type label only - no order-point/pay-window separation, no lane sequencing or tandem-lane assignment, no pull-forward or parking-spot assignment; Express cannot route tickets by order type (Print Routing Setup from POS FAQ: 'No. Currently, SpotOn Express does not support routing based on order type'). https://help.spoton.com/space/SK/3615883324 · retrieved 2026-09-03 adversarially verified

order-capture-drive-thru-timers

No drive-thru timing or segment-time reporting appears in the knowledge base or in the reporting article set.

order-capture-voice-ai differentiator

Loman AI is a documented SpotOn integration providing "a 24/7 AI phone answering service tailored for restaurants... enabling restaurants to automate phone-based tasks such as order taking, reservation management, and customer inquiries", and a companion article documents Loman voice reservations writing into SpotOn Reserve in real time. Popmenu is documented with "AI Phone Answering". Shortfall: neither is first-party — SpotOn ships no voice agent of its own — and SpotOn publishes no API partner programme a third-party voice vendor could self-serve against. https://help.spoton.com/space/SK/4801134599 · retrieved 2026-08-03

order-capture-throttling differentiator

Order Pacing "helps restaurants manage online order volume by controlling how many orders can be accepted during specific times of the day", enabled by an Order Pacing checkbox, and is described as ensuring "customers receive accurate wait times during peak hours". Shortfall: it is a fixed per-time-slot cap on SpotOn's own online ordering channel — the same article states "Orders submitted through third-party services or integrations, including DineLoyal, ItsaCheckmate, DoorDash Marketplace, Uber Eats, and similar platforms, are not managed by Order Pacing" — and no automatic quote-time extension driven by kitchen load is documented. https://help.spoton.com/space/SK/1792245867 · retrieved 2026-08-03

order-capture-scheduled-orders

"Scheduled Order — Use to create/edit scheduled orders for a later date/time. Minutes Before to Release determines when the ticket is sent to the kitchen", with "Release Scheduled Order" to override the computed fire time. Express adds Scheduled Online Ordering with a choice between lead-time-based release and release-immediately, per channel. https://help.spoton.com/space/SK/2055733392 · retrieved 2026-08-03

order-capture-catering

Scheduled Orders explicitly cover the catering case — "ideal for catering orders, large group reservations, special events" and "accepting installment payments for a large catering order" — and the pieces exist around it: a Catering order type with automatically applied surcharges, Open Items for room rentals and custom charges, House Accounts for billing, and Paid In for "catering or event deposits". Shortfall: there is no distinct catering module — no quote or proposal object, no separate catering menu with its own minimums and lead-time rules, and no event schedule separate from the order queue. https://help.spoton.com/space/SK/814088713 · retrieved 2026-08-03

order-capture-order-ready-signal differentiator

Marking Online Orders Ready for Pickup: staff mark an online order Ready from the RPOS or Express POS (All Orders > Online Ordering > Mark as Ready); 'For supported online ordering services - such as DoorDash, Uber Eats, and SpotOn Order (including orders placed through the GoTo Place app) - this action will automatically send notifications to guests and couriers'. The status update takes 15-30 seconds and applies 'if supported by the delivery service'. https://help.spoton.com/space/SK/4295032833 · retrieved 2026-09-03 adversarially verified

order-capture-void-comp-controls

Job Positions carry discrete permissions and the FOH gates Void behind them — Item Commands note "The Remove command is available only for items that have not yet been sent... use Void instead (if your permissions allow it)" — and manager approval is enforced by manager code or manager card. Shortfalls: no reason-code requirement is documented for voids or comps (Express states outright that "No sale, Pay in, and Pay out reasons are preset and cannot be customized"), and no comps/voids exception report attributing the approver is documented in the reporting set. https://help.spoton.com/space/SK/2660663297 · retrieved 2026-08-03

menu-pricing-nested-modifiers

Forced selection and min/max are both documented: Choice Modifiers ("Forced Modifiers") make a selection mandatory with an orange blinking indicator, and sub-item linkages carry Min and Max ("If Min is blank, the order flow can proceed without selecting any sub items. If Max is blank, an unlimited number of sub items can be added"). Shortfall: modifiers explicitly do not nest — the Sub Items comparison table scores "Offer different choices based on previous selection" as No for Modifier and Yes for Sub Item, and the prose states "Modifiers do not provide a way to ask the dressing question only when the salad option is selected." Conditional depth therefore requires building a second menu-item group as a sub-item group; three-level nesting is nowhere documented. https://help.spoton.com/space/SK/2658076199 · retrieved 2026-08-03

menu-pricing-modifier-price-by-parent-size

Modifier prices are real and configurable: "Under the Modifiers section, select Edit Modifiers... Scroll to Location Specific Settings. Under Pricing, enter the desired price", and modifiers "Obey Price Levels" so an alternate price can be attached to a Price Level. Shortfall: there is no size x modifier price matrix. Size is itself modelled as a Choice Modifier group or a sub-item group ("unless that subgroup is used as a size choice (for example, pizza sizes)"), so a topping that costs more on a large is achieved by duplicating the modifier group or the Price Level, which is precisely the maintenance problem the claim describes. https://help.spoton.com/space/SK/5254742018 · retrieved 2026-08-03

menu-pricing-fractional-placement differentiator

Half-and-half is documented and vendor-recommended, but as duplicated groups rather than as placement: "Pizza – Correct Setup. Correct Configuration (Best Practice): Create separate groups for each half: Toppings – Left Half, Toppings – Right Half. This allows customers to customize each half independently without conflicts." The wrong configuration is reusing one Toppings group twice, which "prevents proper selection for half-and-half pizzas". Shortfall: this is the Side-A/Side-B duplicated-modifier-set pattern, not a section attribute on a topping — there is no portion/placement field, no quarters, and no per-portion price multiplier. Each half's pricing is independent only because it is a separate group. https://help.spoton.com/space/SK/5040406703 · retrieved 2026-08-03 adversarially verified

menu-pricing-half-and-half-rule differentiator

The Sub Items article enumerates the entire pricing choice for a sub-item linkage: "Choose a Price Level in the Pricing drop-down. If the price of the sub items is included in the parent item, select None. Current uses the Standard price of the menu item. Other price levels are created in the Price Levels section... Rollup Pricing adds the price of the sub item to the parent item." It also names half-and-half as the canonical use: combining two specialty pizzas is where "sub item items are often the best way to calculate the correct price". Shortfall: of the three rules the claim asks for, only "charge each half at a fraction of full price" is reachable, and only by hand-entering a dedicated Price Level per item. There is no higher-of-the-two-halves rule and no averaging rule anywhere in the enumerated options. https://help.spoton.com/space/SK/2658076199 · retrieved 2026-08-03

menu-pricing-topping-quantity-tiers

Modifier Options are the tiering mechanism and are documented: "Modifiers Options indicate how the Menu Item is to be modified, i.e., extra onion, no onion, onion on the side", named "Add, No, Extra, Sub, On Side, etc." with a per-option button colour. Shortfall: no price multiplier is attached to the option. Pricing lives on the modifier itself under Location Specific Settings, so "Extra Cheese" and "Cheese" carry the same price unless the operator builds a second priced modifier — the doubling-by-duplication the claim excludes. https://help.spoton.com/space/SK/2658075833 · retrieved 2026-08-03

menu-pricing-size-style-matrix differentiator

Two axes are constructible: sizes are documented as a sub-item group ("unless that subgroup is used as a size choice (for example, pizza sizes)") and a second axis as a further group or Choice Modifier, with Rollup Pricing or a Price Level supplying the price. Shortfall: there is no grid UI and no per-cell price override — a 5-size by 4-crust menu is priced by populating Price Levels item by item, and the Menu Best Practices article warns that reusing a group across slots "causes conflicts", so each cell needs its own group. https://help.spoton.com/space/SK/2658076199 · retrieved 2026-08-03

menu-pricing-included-allowance differentiator

The allowance-and-overage pattern is documented explicitly: "If the parent item includes one sub item, but additional sub items can be added for a price, consider attaching the sub item group twice: Once with Max: 1 and Pricing: None, and again with no Max and a different Price Level." Shortfall: the allowance is expressed as two linkages rather than an included-count field, there is no substitution credit or substitution-forbidden setting, and the same construction has to be repeated on every item. https://help.spoton.com/space/SK/2658076199 · retrieved 2026-08-03

menu-pricing-combos

SpotOn Express ships genuine combo items: "combo items allow merchants to bundle multiple menu items together and offer them as a single menu option at a set price", configured from predefined item groups called combo options. RPOS builds combos from unique sub-item groups per slot ({Combo} Combo Choice 1/2/3). Shortfalls: no automatic detection or conversion of eligible a-la-carte items in the cart into the combo price is documented on either product, component swap price deltas are handled by Price Level rather than a delta field, and Express notes "Skip Modifier Screen is not yet supported for combo items." https://help.spoton.com/space/SK/4969463882 · retrieved 2026-08-03

menu-pricing-upsell-prompts differentiator

No suggestive-sell or upsell prompt configuration is documented for the POS, kiosk or online ordering, and no attach-rate reporting appears in the reporting article set.

menu-pricing-86-propagation

86 is a first-class FOH action: "Tap and hold the Menu Item button... Tap 86 Item", the item greys out, and Quantity on Hand hitting zero can 86 it automatically. Outbound propagation is documented only through partners — Chowly "ensures item availability and 86 status is always reflected in your 3rd party marketplaces", Deliverect "syncs your POS menu across all connected marketplaces in real time", and Uber Eats "publishes items, prices, and availability to Uber Eats in real time". Shortfalls: propagation of an 86 to SpotOn's own online ordering and kiosk surfaces is nowhere stated, and no propagation latency is published for any channel. https://help.spoton.com/space/SK/2665578707 · retrieved 2026-08-03

menu-pricing-countdown-auto-86 differentiator

Quantity on Hand is a real countdown: "When enabled, menu items will display the remaining quantity available and automatically become unavailable once inventory reaches zero", and the bulk editor confirms "Use Quantity On Hand – Enable this option to automatically subtract sold items from inventory." Shortfalls: no scheduled auto-restore exists — restoring availability is a manual "Make Available" or a manual quantity edit — and the feature is absent from the newer product entirely: "Quantity on Hand is not available in SpotOn Express." https://help.spoton.com/space/SK/2299887676 · retrieved 2026-08-03

menu-pricing-dayparting

Price Levels and Pricing Events: "A Price Level acts as a pricing label (such as Happy Hour or Late Night)... A Pricing Event uses those Price Levels — or other price adjustments — to automatically apply pricing changes during specific days, times, or conditions", and can also drive "item availability changes". Fiscal hours are separately configurable per location (Customizing Fiscal Hours), and Location Specific Settings shows "all active or scheduled Pricing Events (e.g., Happy Hour, specials) associated with the item at this location." https://help.spoton.com/space/SK/752222269 · retrieved 2026-08-03

menu-pricing-channel-price-books

Channel pricing exists on two axes: Order Types carry "Price Level: Use this to set a Price Level to use for all Menu Items", so dine-in, carry-out and delivery can each run a different price book; and DoorDash marketplace pricing is a percentage markup applied in the SpotOn Dashboard rather than per item ("Navigate to Dashboard > Integrations > DoorDash > Price Markup. Select a price markup percentage"). Shortfalls: the markup rule is documented only for DoorDash Marketplace delivery — "There is not currently a setting for Marketplace pickup menu prices, or Storefront menu prices" — and no per-marketplace price book exists for Uber Eats or for kiosk. https://help.spoton.com/space/SK/2659516933 · retrieved 2026-08-03

menu-pricing-dual-pricing differentiator

Dual Pricing is a shipped, documented programme: "Our Dual Pricing solution displays two pricing options to the customer when they are making a purchase. This allows the customer to see both totals and choose their method of payment", with automatic discount handling on cash tender and a configurable POS Tender Discount percentage. Shortfall: the article requires the operator to display both prices on menus and signage and describes receipt footers as a disclosure mechanism; it never documents both the cash and card totals printing on the guest check itself, and it does not state that the programme applies on kiosk or in online ordering. https://help.spoton.com/space/SK/4166484081 · retrieved 2026-08-03

menu-pricing-allergen-nutrition

RPOS Menu Item Creation: each menu item carries a Menu Facts field for 'Serving Size, Calories, Calories from Fat, Total Fat, Saturated Fat, Trans Fat, Cholesterol, Sodium, Total Carbohydrate, Dietary Fiber, Sugars, Protein', and staff or guests can view it in FOH by long-pressing the item and selecting Item Info. Shortfalls: no allergen flags (the only allergen mention is a prose suggestion in the Express item-description article); no publication of Menu Facts to SpotOn Order, the GoTo Place app or third-party menus is documented; values are keyed by hand, not derived from linked recipe components. https://help.spoton.com/space/SK/2656960513 · retrieved 2026-09-03 adversarially verified

menu-pricing-recipe-linkage differentiator

The menu item carries a single flat cost field and nothing else: "Item Cost – Enter the actual cost of the item (not the selling price)... Item Cost refers to the internal cost of the item to the business." No recipe, bill of materials, or component linkage exists on the item record. Recipe costing is explicitly the partners' job — MarginEdge is described as "a recipe cost-tracking and restaurant inventory management solution" that SpotOn feeds sales data to, and COGS-Well, Craftable and BevSpot occupy the same slot. https://help.spoton.com/space/SK/2658041953 · retrieved 2026-08-03

menu-pricing-3p-menu-push

Direct, certified push exists for two marketplaces: "Menus from the SpotOn POS are automatically kept in sync, and orders from DoorDash are injected directly to the SpotOn POS", and Uber Eats "SpotOn automatically publishes items, prices, and availability to Uber Eats in real time". Sync failure is surfaced to the operator with a named error and a retry: "Error: Menu Sync Failed... select the Try Again option to reinitiate the syncing process." Shortfalls: the error is whole-menu, not per item — no item-level rejection detail is documented — and Grubhub is reachable only through Chowly, Deliverect or Checkmate middleware. https://help.spoton.com/space/SK/4629856267 · retrieved 2026-08-03

menu-pricing-dynamic-pricing

RPOS Pricing Events 'automatically adjust Menu Item prices based on selected Order Types, dates, days, and times', with Price Levels as alternate price fields per item and advanced events such as BOGO; events can be customised per location. Shortfalls: rules are schedule- and order-type-driven only - no demand- or volume-driven pricing, and no floor/ceiling guardrails; Express offers scheduled discounts rather than pricing events. https://help.spoton.com/space/SK/5529468936 · retrieved 2026-09-03 adversarially verified

payments-processor-choice differentiator

More than one acquiring rail is visibly configurable in BOH: Start a Tab requires "valid TransIT credentials", instructs that "all PAX devices have the Payment Terminal Credit Card Processor set to PAX/TransIt", warns that "having PAX/TSYS enabled will not be recognized for Start a Tab", and a sibling article covers "QR Start a Tab on WorldPay". The public status page separately lists TSYS and Worldpay payment components. Shortfall: these are SpotOn-provisioned processors behind SpotOn's own merchant agreement, not an operator choice — no documented list of supported third-party gateways exists, and the POS Terms treat the POS subscription and the processing agreement as a single contract. https://help.spoton.com/space/SK/2589261836 · retrieved 2026-08-03

payments-published-rates differentiator

Specific card-present rates are published per plan on the public pricing page - POS Essentials at "Card present: 2.45% + $0.15 (except Amex: 3.19% + $0.15)" and "Keyed: 3.45% + $0.15", All-In at "Card present: 2.79% + $0.20" and "Keyed: 3.79% + $0.20". Shortfalls: the third plan (Build Your Own) is quote-only at "Custom rates"; no interchange-plus markup is published anywhere, so the disclosure covers only the blended structure; and the evidence is a vendor pricing page rather than documentation, which is not strong enough to carry a yes on a differentiator under this rubric. https://www.spoton.com/pricing/ · retrieved 2026-08-03 adversarially verified

payments-dual-pricing differentiator

Dual Pricing stores a card price and applies a cash discount automatically: "Dual Pricing is a type of cash discount program, so by default it will discount your item price when cash is selected", with "Automatic discount handling — SpotOn's solutions can automatically apply the discount when cash is selected" and a POS Tender Discount percentage that must match the posted signage. Shortfall: the documentation covers the discount at tender and the disclosure obligations, but never states that both the cash and card totals print on the guest check and receipt — receipts are described as carrying a footer disclosure of the programme. https://help.spoton.com/space/SK/4166484081 · retrieved 2026-08-03

payments-surcharge-guardrails differentiator

Automatic exclusion and the network cap are both documented: "SpotOn’s Credit Card Surcharge automatically applies the surcharge to credit card transactions, but not debit or prepaid transactions", extending to "debit or prepaid card transactions processed as credit (bypassing PIN)"; and surcharges are "limited to the lesser of either the merchant’s current discount rate (as specified by card network rules), or 3% of the transaction total", with a documented 2% ceiling in Colorado and Oklahoma. Shortfalls: no per-location enable/disable control is documented anywhere - eligibility is described per merchant and per state (excluding Connecticut, Maine and Massachusetts, and merchants holding a direct Amex agreement) and enrolment runs through a "Get Started with Surcharging" request rather than a settings toggle; and two channels sit outside the engine entirely - "Does the surcharge apply to Manual Entry sales? No" and "Does the surcharge apply to Online Ordering sales? No", both marked coming soon. Surcharging also cannot be combined with any other programme: "if a business is surcharging, that is the only program that the business can use." https://help.spoton.com/space/SK/4126277723 · retrieved 2026-08-03 adversarially verified

payments-emv-nfc

Express Start-A-Tab documents both chip and contactless acceptance at the terminal: "When starting a tab via chip reader, the customer's name will automatically be read from the card itself. Customers who use tap to pay will still need their name entered manually." SpotOn Mobile "makes it easy to accept tap, swipe, and cash payments from an iOS or Android mobile device", and the Virtual Terminal article documents Google Pay acceptance. https://help.spoton.com/space/SK/3566862372 · retrieved 2026-08-03

payments-softpos-tap-to-pay differentiator

SpotOn's only phone-based acceptance product, SpotOn Mobile, 'makes it easy to accept tap, swipe, and cash payments from an iOS or Android mobile device' only through its Bluetooth card reader ('SpotOn account must be activated before connecting the Bluetooth card reader to a mobile device'), and that reader is deprecated: 'we do not offer any swaps or replacements. Please consider a hardware upgrade if needed' (Connecting the SpotOn Mobile Card Reader). The Express Start-A-Tab reference to 'Tap to Pay' is the terminal's NFC reader. No Tap to Pay on iPhone or Tap to Pay on Android acceptance exists in the knowledge base, on the handheld page or on the pricing page, which refuses customer-owned tablets outright. https://help.spoton.com/space/SK/1091043420 · retrieved 2026-09-03 adversarially verified

payments-pay-at-table

SpotOn Serve on the A920/A77 handheld runs the full tableside flow: create order, add guests, apply payment, Split Payment by Guest with adjustable slider bars, tip prompt, and Print Requisition — all on the device, with the integrated card reader. https://help.spoton.com/space/SK/2340356127 · retrieved 2026-08-03

payments-qr-guest-pay differentiator

QR Scan & Pay lets guests "browse menus, place orders, pay checks, tip staff, and redeem Loyalty rewards through QR codes"; QR codes "can also be printed on guest receipts". Settlement closes the POS check: "Auto Close When Paid — Enabled" is the documented configuration, and Mobile Pay & Review states "the table is cleared if Auto Close When Paid is enabled". Notify Staff of QR Payment prints a slip at a designated station on payment. https://help.spoton.com/space/SK/2457829381 · retrieved 2026-08-03 adversarially verified

payments-tip-adjust

Both flows are documented: on-device digital tip screens (Express "Manage Digital Tips Pre or Post-Payment", and tip screens on CFD, handhelds and kiosks) and post-authorisation adjustment from the POS — "Adjust Tips from the List Orders Screen" and "Adjust Tips from the Show Commands Menu", including per-order-type suppression of tip prompts. The adjust window is bounded by batch: Auto End of Day Time and unified batch settings are documented in BOH and the Dashboard, and partial tip refunds/edits are covered separately. https://help.spoton.com/space/SK/2403238344 · retrieved 2026-08-03

payments-tip-pooling differentiator

RPOS Teams is a real pooling mechanism: members are added to a team, the pool is allocated "by percentage of hours each member worked on the team", and "Team tip distribution appears in the Team Closeout section under Closeouts, above individual employee closeouts". Express adds a Dashboard Tip Pooling feature. Shortfalls: hours-worked is the only documented allocation basis on RPOS; Express pooling "is disabled by default and must be explicitly enabled per location" and "applies only to credit card tips"; and role-percentage, points and sales-based rules are reached only via SpotOn Teamwork (a paid add-on) or the TipHaus/GratShare partner integrations. https://help.spoton.com/space/SK/2021425371 · retrieved 2026-08-03

payments-offline-store-and-forward differentiator

Store-and-forward is documented in detail on the A800 terminal, with exactly the limits the claim asks for: "Payments are stored securely on the device. Transactions are not approved in real time... Offline Mode includes limits: Maximum amount per transaction; Maximum total amount accepted offline; Maximum time the terminal can remain offline. If a limit is reached, new offline payments will be declined." Express POS and Kiosk carry a comparable Auto/On/Off offline mode. Shortfall: the same Express article states "Offline Mode is not available for RPOS devices", so the flagship restaurant POS has no documented card store-and-forward path. https://help.spoton.com/space/SK/4658331708 · retrieved 2026-08-03

payments-offline-decline-liability differentiator

Liability is stated plainly and repeatedly: "Funds are not guaranteed, as payments are not processed until the device reconnects"; "Offline payments may still be declined later when they are processed online"; and on SpotOn Lite, "Note before proceeding: You are fully liable for failed captures, chargebacks, and disputes of offline payments." The caps are published (per transaction, cumulative, and maximum offline duration). Shortfall: no post-reconnect report of failed offline payments is documented — the article says only that reporting does not update while offline and that stored payments are lost if the terminal powers off before reconnecting. https://help.spoton.com/space/SK/4658331708 · retrieved 2026-08-03

payments-gift-cards

Gift cards work across the estate — Show Commands has a Gift Card button "for creating a gift card, adding to an existing gift card or when using a gift card for payment", balances appear on server reports, and an eCard Systems Gift Cards report is embedded in the Dashboard for both RPOS and Express. Shortfall: the stored-value ledger is a partner's. Physical cards are ordered from "SpotOnOrders@ecardsystems.com", a "Supported Gift Card Vendors" article enumerates third-party issuers, and the e-gift storefront is built by Netmasons. Cross-location redemption and outstanding-liability reporting are not documented. https://help.spoton.com/space/SK/3311173661 · retrieved 2026-08-03

payments-house-accounts

House Accounts are native and documented: "House Accounts allow SpotOn Restaurant (RPOS) businesses to extend credit to customers, enabling them to charge purchases to an account instead of making payment at the time of service", with a "House Account Credit Limit window" at creation, a running balance, settlement gated on the Paid In permission, and a House Accounts Report in the reporting set. Shortfall: no periodic statement or invoice generation is documented — the operator reads the report and bills outside the system. https://help.spoton.com/space/SK/2662793359 · retrieved 2026-08-03

payments-split-tender

Split Payment of Check Equally divides the balance and "each divided portion can be paid using any accepted payment method (e.g., cash, credit card, gift card)", with each guest's portion adjustable after the split. Itemised splitting is handled by Split Check by Guest, which "allows you to divide a single check based on the items each guest ordered", and Serve supports the same on the handheld. No split-count ceiling is stated anywhere. https://help.spoton.com/space/SK/2666627715 · retrieved 2026-08-03

payments-refund-void-controls

Refund and void authority is permission-gated per job position (Void is available "if your permissions allow it"; refunds are a manager-level FOH function), partial refunds are supported down to the tip line, and the system constrains the refund path — "Refunding to a different payment method than the one originally used is not supported." Manager approval is enforced by manager code or a Manager Card, and the Credit Card Transactions report retains the transaction record with partial PANs "for security and PCI compliance". https://help.spoton.com/space/SK/2666628237 · retrieved 2026-08-03

payments-chargeback-tooling differentiator

How to Appeal a Chargeback | SpotOn Merchant Dashboard: Reports > Disputes lists every dispute with created date, case number, transaction ID, status (Action required / Under review / Case closed) and amount, and 'Appeal Dispute' > 'Submit Appeal Online' uploads supporting documents. Shortfalls: evidence is gathered and uploaded by the merchant (proof of delivery, signed invoice) rather than assembled from the POS transaction record; the article warns the appeal option 'may not appear in your dashboard for every case'; the dashboard is SpotOn's cross-product Merchant Dashboard and the FAQ points RPOS users to find the original transaction by day and card number. https://help.spoton.com/space/SK/2058190873 · retrieved 2026-09-03 adversarially verified

payments-card-on-file differentiator

Tokenised card-on-file is documented in the Virtual Terminal: "On subsequent invoices, saved cards are presented at checkout... You can charge a stored card on your customer's behalf from the invoice detail screen. Each card is stored per customer", and recurring payments/subscriptions run off the same stored credential. Start a Tab holds a card on file for an open tab. Shortfall: the stored card lives on the Virtual Terminal customer record, not on a unified guest profile shared with first-party online ordering and the restaurant POS; no cross-channel card-on-file is documented. https://help.spoton.com/space/SK/910032971 · retrieved 2026-08-03

payments-payout-timing differentiator

The deposit schedule is published: "Daily sales that are batched out before 9.00PM ET are deposited into your bank account the next business day", with a morning funding deposit time over RTP/FedNow and an explicit note that batches after 9pm ET add a business day. Faster funding is a named product — Rapid Fund — with a self-serve enrolment and cancellation article in the Dashboard, and Rapid Funding enrolment locks BOH batch time to unified batching. https://help.spoton.com/space/SK/2035548277 · retrieved 2026-08-03 adversarially verified

payments-p2pe-pci4

A current PCI claim exists and is version-specific: trust.spoton.com lists 'PCI DSS v4.0.1' and 'SOC 2 Type 2', and the merchant-facing PCI guide states 'our solutions minimize your exposure to cardholder data, reducing the PCI DSS compliance scope' with SecureTrust by Viking Cloud guiding merchants through SAQ selection. Shortfall: the Attestation of Compliance is not available on request in any open sense — the trust centre requires an access request to 'view & download sensitive information' — no PCI-listed P2PE solution is named, and SpotOn never states which SAQ type its merchants qualify for. https://trust.spoton.com/ · retrieved 2026-08-03

kitchen-station-routing

RPOS routes by Requisition Group, configurable per location by the operator, including a documented Conditional Print Route engine: "Set the conditions for the route beneath When an order is sent that has... Items From All These Routes... Route all To... And Still to These", with Enhanced CPR styling for secondary items. A worked example routes online-only items ("Print Only When Ordered Online" creates an ORD Print Only requisition group). Express has an equivalent Routing Group Setup in the Dashboard, including an AI menu assistant that builds routing groups. https://help.spoton.com/space/SK/2361492065 · retrieved 2026-08-03

kitchen-expo-consolidation

Express KDS documents a distinct Expo screen and its completion semantics: "On Expo KDS, bumping all items will not automatically bump the ticket — tickets must be manually bumped on Expo", with a Fire to Expo routing option and multi-screen sequencing ("When you bump or clear an item on one screen, it automatically appears on the next screen in the sequence... This is common for prep stations working with expo screens"). Shortfall: this is the first-party Express KDS only. SpotOn Restaurant (RPOS) ships no KDS of its own — expo consolidation there depends on whichever partner screen the operator buys (Fresh KDS, ChefTab or QSR Automations), and the RPOS-side documentation covers requisition printing rather than an expo screen. https://help.spoton.com/space/SK/4341727233 · retrieved 2026-08-03

kitchen-course-firing differentiator

"Hold & Fire allows FOH to send an entire order to the kitchen but place specific items on hold, pacing when they should be prepared. When the item is ready to be cooked, FOH releases the hold manually in the POS by releasing (Fire) the item." Coursing groups items on the ticket, and firing is also available kitchen-side: "Fresh KDS also allows the kitchen to fire held items on the KDS" (with the documented caveat that "firing from Fresh KDS does not send the update to RPOS"). https://help.spoton.com/space/SK/4642242728 · retrieved 2026-08-03 adversarially verified

kitchen-prep-time-pacing differentiator

No per-item cook time or staggered start-time logic is documented for either the Express KDS or the Fresh KDS integration; the KDS articles cover elapsed-time alerts, not calculated start offsets.

kitchen-order-throttling differentiator

Order Pacing caps how many online orders are accepted per time window and is described as removing "the guesswork from managing online ordering capacity". Shortfall: the trigger is a static per-slot order count set by the operator, not a kitchen-load or ticket-time threshold, no automatic quote-time extension is documented, and third-party marketplace orders bypass it entirely. https://help.spoton.com/space/SK/1792245867 · retrieved 2026-08-03

kitchen-channel-pause-propagation differentiator

86 status does reach the marketplaces through the certified aggregators: Chowly is a "two-way integration" whose POS-to-Chowly sync lets the operator "ensure item availability and 86 status is always reflected in your 3rd party marketplaces", and Deliverect "syncs your POS menu across all connected marketplaces in real time". Shortfall: nothing documents a POS-side action pausing a store on DoorDash, Uber Eats or Grubhub — SpotOn's own Pause Online Ordering acts on SpotOn's first-party channel only — and item-option (modifier) 86 propagation is not described. https://help.spoton.com/space/SK/2843705345 · retrieved 2026-08-03

kitchen-order-ready-callback differentiator

The order-ready courier notification to DoorDash and Uber Eats is sent when staff tap Mark as Ready on the RPOS or Express POS (Marking Online Orders Ready for Pickup). Shortfall: the event is a POS action, not a KDS state - the Express KDS article (Order Management on the KDS) documents bumping as moving a ticket to Completed and says nothing about a courier notification, and the RPOS/Fresh KDS articles document none either. https://help.spoton.com/space/SK/4295032833 · retrieved 2026-09-03 adversarially verified

kitchen-bump-bar-hardware

Bump bars are supported but not supplied: "When touch screens do not work for your kitchen, a bump bar is a small, programmable device that connects to your Fresh KDS setup... While SpotOn does not supply bump bars for Fresh KDS, Fresh KDS does support them. Compatible bump bars can be purchased independently, and Fresh KDS will provide bump bar setup support." Shortfall: no supported models are enumerated by SpotOn, and no bump-bar support is documented for the first-party Express KDS. https://help.spoton.com/space/SK/4838981646 · retrieved 2026-08-03

kitchen-all-day-counts

The SpotOn KDS product page lists 'All-day view - Switch to an all-day view to see how many of each item should be working' and includes 'All-day view' in the $20/station SpotOn KDS feature list. Shortfalls: marketing-page evidence only - the Express KDS help article (Order Management on the KDS) documents order cards, bumping, prep-time alerts and voids but no all-day view; per-modifier aggregation is not stated. https://www.spoton.com/solutions/kitchen-display-system/ · retrieved 2026-09-03 adversarially verified

kitchen-sla-alerts

Escalation exists and is colour-coded: "Prep time alerts allow kitchen staff to quickly identify aging orders. These alerts are displayed as prep time background colors... The warning alert is displayed as a yellow background behind the prep time. The critical alert is displayed as a red background." Shortfall: the thresholds are not operator-configurable — "Currently, prep time alert settings are managed by SpotOn Support. To update prep time alert settings, please call us at (877) 814-4102" — and no per-station or per-order-type target is documented. https://help.spoton.com/space/SK/4341727233 · retrieved 2026-08-03

kitchen-printer-fallback differentiator

RPOS Printers | Failover Print Routing: 'A Failover Print Route is an alternate printer route that will automatically print should the default printer fail'; the failover lists printers in priority order (1, 2, ...) per location and is enabled per printer under Printer Failover Settings > Enable Printer Failover / Print Failover Plan (Sidekick article 1600422044 shows the same BOH controls). Shortfalls: printers only - no KDS-screen failover is documented; no staff alert on failover; no statement about ticket loss during the switch; documented for RPOS, not for Express print routing. https://help.spoton.com/space/SK/762314779 · retrieved 2026-09-03 adversarially verified

kitchen-offline-operation differentiator

Documented for Express: "Fresh KDS for Express supports partial offline mode functionality. When a Fresh KDS is connected to the local SpotOn provided network, but the local network doesn't have an active internet (ISP) connection, orders sent from the POS will still show up on Fresh KDS", and the Express offline article confirms "Orders are still sent to the kitchen printer or KDS." Shortfalls: screen-to-screen bumping, SMS, online-order receipt and real-time analytics all stop while offline, new KDS logins require internet, and nothing equivalent is documented for RPOS, which has no offline mode. https://help.spoton.com/space/SK/5085823000 · retrieved 2026-08-03

kitchen-item-build-screens differentiator

No recipe-step or build/assembly display mode is documented for the Express KDS or Fresh KDS; the documented ticket content is item lines, modifiers and notes.

kitchen-pizza-fractional-display differentiator

Half assignment does reach the kitchen, but as text: sub-item groups "can be configured to follow their own requisition group or to follow the parent item", and the operator is told to "select the checkbox Print in Red to ensure that the subgroups print in red on the kitchen printer, unless that subgroup is used as a size choice (for example, pizza sizes)". Shortfall: with the documented left-half/right-half group construction the halves appear only as separately named sub-item lines; no sectioned or graphical rendering of topping placement on a make-line screen is documented anywhere. https://help.spoton.com/space/SK/2658076199 · retrieved 2026-08-03

kitchen-recall-refire

On the KDS: "Tap an item to bump it, marking it as completed. Tap it again to unbump the item, marking it as pending." On the POS side, Ticket Commands include "Reprint Requisitions — Use to resend kitchen and/or bar tickets (sends entire order; Reprint will show in red on ticket)", and Item Commands include Unvoid to restore a voided line. https://help.spoton.com/space/SK/4341727233 · retrieved 2026-08-03

kitchen-order-modification-alerts differentiator

RPOS: 'Enable Void Notifications for Kitchen Printers & KDS' - with Print Void Requisitions enabled, 'Voided items will automatically send notifications to configured kitchen printers and KDS devices'; on the Express KDS 'voided items will appear in red as voided, and refunded items will appear crossed out' (Order Management on the KDS). Shortfalls: voids only - items added to or changed on an already-sent order are not flagged on the live ticket in either product's documentation; RPOS 'Reprint Requisitions' resends the entire order marked Reprint in red rather than diffing it; removed-before-send items generate nothing. https://help.spoton.com/space/SK/2666660375 · retrieved 2026-09-03 adversarially verified

kitchen-guest-ready-notification differentiator

Guest messaging exists: "SpotOn Order SMS Text Messaging allows restaurants to communicate directly with guests through text messages. Merchants can send automated order confirmation messages, create custom SMS templates, and use Quick Responses", and SpotOn Reserve's Host App can "Send an Order Ready Text" for takeout via the Page button. Shortfalls: neither is triggered by a KDS bump — the Reserve page is a manual host action — and the Reserve paging path requires SpotOn Reserve, a separately priced product. https://help.spoton.com/space/SK/1493205054 · retrieved 2026-08-03

kitchen-waste-logging

No waste, spoilage or remake logging with reason codes is documented at the KDS or anywhere else in the product; waste tracking is what the BevSpot/Craftable/BarVision partner integrations are for.

kitchen-speed-of-service-reporting

A Kitchen Performance report is embedded in the SpotOn Dashboard for both RPOS and Express, with "In-Store POS Median Bump Speed", online median difference from quoted pickup, trend lines and calendar heat maps, "included at no additional cost for SpotOn clients using Fresh KDS". Shortfalls: it requires the Fresh KDS integration, it is explicitly read-only ("The embedded dashboard is a read-only view of key kitchen performance metrics. Full configuration and management of Fresh KDS still lives in their standalone portal"), and no per-station percentile breakdown or export is documented. https://help.spoton.com/space/SK/5037785135 · retrieved 2026-08-03

kitchen-prep-forecasting

No prep list generation or forecast-driven prep quantities are documented; the only par-level language in the knowledge base belongs to the Restaurant Systems Pro partner integration.

delivery-driver-roster

In-house delivery is a real, first-party RPOS module — Driver Management is a Start Screen option and a Command Bar button, and "Driver Management allows delivery drivers to view, select, and manage their assigned delivery orders directly from the FOH. Drivers can organize their delivery sequence, transfer orders to their login, and close out completed deliveries once payment and tips are applied." Shortfall: a driver is an ordinary employee with a login, not a first-class driver entity — there is no documented assignment state (in-store / on-run / returning) and no per-driver run-history report; the only durable artefact is the server report and the closeout. https://help.spoton.com/space/SK/4471914578 · retrieved 2026-08-03 adversarially verified

delivery-dispatch-board

The Driver Manage screen is a dispatch board with run batching: "This screen displays all delivery orders that have been entered. The driver will select the delivery orders in the sequence they will be delivered (e.g., Delivery Stop #1, Delivery Stop #2)... Once the orders are selected, tap Transfer Orders. This action moves the selected delivery orders to the driver's login", including a prompt to transfer current and future tips to the new user. Shortfalls: the board shows orders, not driver availability, and no elapsed-time-per-order column is documented. https://help.spoton.com/space/SK/4471914578 · retrieved 2026-08-03 adversarially verified

delivery-route-map differentiator

Route sequencing is manual and the vendor cedes optimisation to a partner. The Driver Management article has the driver hand-pick the delivery order sequence, and the Captain integration page exists precisely to supply what is missing: "Captain is an in-house delivery driver management solution that integrates with SpotOn Restaurant's point-of-sale for customer online orders. This integration helps restaurants manage and optimize online order delivery routes more effectively... With optimized, efficient routes, drivers can complete more deliveries in a shorter amount of time." https://help.spoton.com/space/SK/2320105759 · retrieved 2026-08-03 adversarially verified

delivery-driver-tracking differentiator

No driver-facing GPS app or dispatch map is documented for SpotOn's own driver module. Live driver position is what the Captain partner adds — "With Captain, your guests will be able to see how long their order will take, who their driver is, and where they are at all times" — and for DaaS orders the tracking comes from DoorDash ("Tap Track Delivery on DoorDash to view real-time driver status"). https://help.spoton.com/space/SK/2320105759 · retrieved 2026-08-03

delivery-zones-polygon differentiator

A polygon map editor is documented: "Under Delivery Area, tap View/Edit to open the map editor... Drag the boundary lines by holding and moving the circles on the map to adjust your delivery zone", plus arbitrary exclusion polygons — "Tap the Exclusion Area button. Tap points on the map to outline your exclusion area... Adjust the shape by dragging the circles on the border", with multiple exclusion areas supported per location. https://help.spoton.com/space/SK/4472242281 · retrieved 2026-08-03 adversarially verified

delivery-zone-pricing

Per-zone pricing is structurally impossible in the documented model: the same article states "Can I create more than one Delivery Area? No. Each location can have only one Delivery Area. However, you can create multiple Exclusion Areas within that Delivery Area." With one zone per location there is no zone to price. Delivery fees are configured as a location-level surcharge or an order-type fee, and Express sets a single "Delivery Fee" and "Minimum Delivery Amount" per location. https://help.spoton.com/space/SK/4472242281 · retrieved 2026-08-03

delivery-address-validation

Out-of-zone addresses are caught at order time on the digital channel: the delivery area polygon governs "where online delivery orders can be accepted", and the DoorDash Drive flow confirms the behaviour — "If they are outside delivery range, or delivery is unavailable due to scheduling, the guest will be able to select Pickup instead." Shortfall: no geocoding or address-verification service is named, and the in-POS delivery order flow simply captures a free-text address on the customer record ("Tap New Address. Enter the delivery address and tap Accept") with no documented validation. https://help.spoton.com/space/SK/4472242281 · retrieved 2026-08-03

delivery-driver-comp differentiator

No mileage capture, per-delivery reimbursement rate, or separation of reimbursement from wages is documented in Driver Management, Teamwork or the payroll export articles.

delivery-cash-reconcile

A settle-up flow exists: "When the driver returns to the store, they will: Apply the payment; Adjust their tip (if applicable); Close out the tab", with tip ownership explicitly transferred at dispatch and the warning that "orders remain open until the driver returns to the store and manually closes them in the FOH... Verify all orders have been closed before running end-of-day reports." Shortfall: no driver cash bank and no per-driver over/short figure are documented; reconciliation falls back to the generic Server Report and drawer closeout. https://help.spoton.com/space/SK/4471914578 · retrieved 2026-08-03

delivery-daas-dispatch

SpotOn Delivery powered by DoorDash Drive dispatches a courier natively from the POS and returns courier state into the order: the operator sets "a DoorDash Drive Delivery Lead Time... the number of minutes before the DoorDash driver will pick up the order", and the order record carries the pickup time, "the driver's name" and "the driver's telephone number". Cancellation scenarios by dispatch stage are documented. Express has a parallel DoorDash Drive Delivery Setup Guide with the flat $7.95 ($9.95 in California) per-delivery fee. https://help.spoton.com/space/SK/1706524708 · retrieved 2026-08-03

delivery-daas-fallback differentiator

SpotOn Delivery Powered by DoorDash: 'We can only support one delivery method at this time. If a restaurant is using internal delivery, but wants DoorDash Drive, they can only use one or the other. If a restaurant has both internal delivery and DoorDash turned on, DoorDash will override internal.' No overflow rule, wait threshold or out-of-zone handoff exists between in-house Driver Management and DoorDash Drive. https://help.spoton.com/space/SK/1706524708 · retrieved 2026-09-03 adversarially verified

delivery-3p-direct-integration differentiator

Two of the three are first-party and certified: DoorDash ("The DoorDash integration directly connects your choice of DoorDash Marketplace (15-30% commission) and/or DoorDash Online Ordering (commission-free)... This integration works with SpotOn Restaurant POS and Express POS") and Uber Eats ("Orders from the Uber Eats app route straight into the POS — no tablets, no manual re-keying"). Shortfall: Grubhub has no direct SpotOn integration article and is reachable only through the Chowly, Deliverect or Checkmate middleware layers. https://help.spoton.com/space/SK/4629856267 · retrieved 2026-08-03

delivery-3p-injection

"Orders flow directly into the POS (prepaid) and out to printers or kitchen display systems for fulfillment without any manual intervention", and "the direct integration eliminates the need for aggregators or additional hardware for restaurants to fulfill orders coming in from DoorDash." Uber Eats is described the same way: "no tablets, no manual re-keying... Prep times, modifiers, and order tickets flow to your KDS or printers exactly as they should." https://help.spoton.com/space/SK/4629856267 · retrieved 2026-08-03

delivery-menu-push

"Menus stay perfectly in sync. SpotOn automatically publishes items, prices, and availability to Uber Eats in real time" (Uber Eats), and for DoorDash "menus from the SpotOn POS are automatically kept in sync", with channel markup applied centrally: "Navigate to Dashboard > Integrations > DoorDash > Price Markup. Select a price markup percentage", plus an explicit warning that configuring markup in both SpotOn and the DoorDash portal double-applies it. https://help.spoton.com/space/SK/4649091119 · retrieved 2026-08-03

delivery-86-sync

Availability propagation is documented through the certified channels — Chowly's POS-to-marketplace sync lets operators "ensure item availability and 86 status is always reflected in your 3rd party marketplaces", and Uber Eats receives "items, prices, and availability... in real time". Shortfall: item-option (modifier) level 86 propagation, restore-on-availability behaviour, and propagation latency are not documented for any channel, and no 86 sync is described for the DoorDash direct integration specifically. https://help.spoton.com/space/SK/2843705345 · retrieved 2026-08-03

delivery-store-pause

Pause Online Ordering is a documented FOH action with a timed override window — "During the override time period, the online ordering site will display that orders are unavailable" — and the offline guidance tells operators to pause online ordering while disconnected. Shortfall: the pause acts on SpotOn's own online ordering channel; no POS-initiated store pause on DoorDash, Uber Eats or Grubhub is documented, so marketplace pausing still happens in each marketplace's own portal. https://help.spoton.com/space/SK/2353004545 · retrieved 2026-08-03

delivery-3p-reconciliation differentiator

Marketplace sales land in SpotOn reporting for reconciliation — "Uber Eats sales and item performance roll into SpotOn reporting for clean reconciliation", and the Express Sales Summary breaks out "Order Origin: POS, Kiosk, Digital Ordering, DoorDash Marketplace, etc." Shortfall: no report matches marketplace payout deposits to POS-recorded sales, and commission, marketing fees, refunds and missing/unpaid orders are not itemised anywhere in the documented report set. https://help.spoton.com/space/SK/4649091119 · retrieved 2026-08-03

delivery-injection-error-visibility differentiator

Menu-sync health is surfaced to the operator with an actionable error: "While the menu syncing is in progress, the waiting screen provides real-time updates on the synchronization status... Error: Menu Sync Failed. Steps to Resolve Menu Sync Failure: Contact Support... Try Again." A separate Express article covers "Online Orders Not Showing on Express KDS". Shortfall: no per-channel connection-status view and no failed-order-injection alerting are documented — the visibility that exists is for menu sync, not for order delivery. https://help.spoton.com/space/SK/3097755789 · retrieved 2026-08-03

delivery-tracking-page

Guests do get live tracking on DaaS orders: "Tap Track Delivery on DoorDash to view real-time driver status", and the DoorDash Drive flow sends the guest a delivery notification with a tracking link. Shortfall: the tracking page is DoorDash-branded and DoorDash-hosted, not on the restaurant's own domain, and no tracking page at all is documented for in-house driver deliveries run through Driver Management. https://help.spoton.com/space/SK/4281565224 · retrieved 2026-08-03

delivery-promise-time differentiator

Promise times are configurable per channel — a DoorDash Drive Delivery Lead Time "must be a number between 1 and 999", SpotOn Order has a Lead Times article, and Order Pacing is described as helping "ensure customers receive accurate wait times during peak hours". Shortfall: the lead time is a static per-store constant; nothing documents it flexing with live kitchen load, driver availability or zone drive time. https://help.spoton.com/space/SK/1706524708 · retrieved 2026-08-03

delivery-offline-behavior

Offline behaviour for delivery specifically — whether driver assignment, cash delivery orders and driver settlement continue during an outage — is not documented. The Express offline article covers order capture and payment generally and says nothing about the delivery path.

digital-first-party-web

SpotOn Order is a first-party commission-free ordering channel on the restaurant's own site ("Branded website for your restaurant, even if you have multiple locations"), with orders writing into the POS; Express has a parallel "Set Up Online Ordering Right from Your Dashboard". SpotOn markets it against the marketplaces in its own material: an "Online Ordering Marketing Kit" of "free templates for both Restaurant POS and Express to encourage guests to order directly from you instead of costly third-party marketplaces." https://help.spoton.com/space/SK/2149712035 · retrieved 2026-08-03

digital-menu-single-source

One menu record drives every surface, with per-channel visibility rather than a second build: "Exclude menu categories from customer view on online ordering platforms or from POS, handheld, and kiosk stations via the SpotOn Dashboard Menu & Table Settings", and the Sales Channels article answers whether hiding a category on the POS also hides it on handhelds and kiosks. The RPOS sub-item best-practice article notes the same menu structures drive "online ordering (GoTo / Order 2.0)". https://help.spoton.com/space/SK/3908042869 · retrieved 2026-08-03

digital-native-app differentiator

A native consumer app exists and takes orders into the POS — GoTo Place is documented for placing pickup and DoorDash Drive delivery orders, with a dedicated "Scheduled Pickup Orders via GoTo Place App" flow for RPOS. Shortfall: GoTo Place is SpotOn's own multi-restaurant marketplace app, not an app published under the restaurant's brand in the App Store or Play Store; no white-label app product is documented. https://help.spoton.com/space/SK/4281565224 · retrieved 2026-08-03

digital-account-saved-payment

GoTo Place (SpotOn's consumer ordering app): guests create a profile with phone number or email, 'Use the Order History tab to quickly reorder previous items', and pay with Apple Pay, Google Pay or a credit card (How to Place an Order). Shortfalls: no saved tokenised card on file and no saved addresses are documented - card entry each time or a device wallet; the app is pickup-only (Scheduled Pickup Orders via GoTo Place), so there is no address book; the SpotOn Order web checkout documents no guest account at all. https://help.spoton.com/space/SK/4026925098 · retrieved 2026-09-03 adversarially verified

digital-upsell-engine differentiator

SpotOn's 2025-07-07 announcement describes 'Picked for You', a feature of its first-party SpotOn Order web ordering that 'analyzes signals like time of day, day of week, and purchase history to suggest the most relevant menu items', places them at the top of the digital menu, needs 'no setup', and is 'live for all SpotOn Order web users' with the GoTo mobile app to follow. That is an algorithmic, personalised recommendation at digital checkout. Shortfall: no attach-rate or recommendation-performance reporting is mentioned anywhere (the release cites only a 6% average lift in orders), there is no operator-configurable rules-based upsell, the online-ordering product page does not mention the feature, and no knowledge-base article documents it. https://www.spoton.com/blog/picked-for-you-ai-powered-menu-recommendation-restaurants/ · retrieved 2026-09-02 adversarially verified

digital-scheduled-pacing

Scheduled online ordering is documented with two release models — "lead-time-based keeps food hot and ready right as your customer arrives. Release immediately is handy if you take large or catering-style orders and want to plan prep as soon as orders come in. You can switch anytime" — and per-slot capacity comes from Order Pacing, which caps "how many orders can be accepted during specific times of the day" and automatically shows the site as unavailable when the window is exhausted. https://help.spoton.com/space/SK/5273976862 · retrieved 2026-08-03

digital-fulfillment-modes

One ordering flow covers dine-in, To Go and Delivery with mode-specific fees — "Order type fees allow Express merchants to automatically apply fees to the order types: Dine In, To Go, and Delivery... like delivery fees for online delivery orders or packaging fees for To-Go orders" — plus QR dine-in and scheduled pickup with per-mode lead times. Shortfall: curbside with an arrival check-in step is not documented as a fulfilment mode on either product. https://help.spoton.com/space/SK/4573593647 · retrieved 2026-08-03

digital-qr-table

Table Service QR Order & Pay has its own configuration article alongside a counter-service variant; guests "browse menus, place orders, pay checks, tip staff, and redeem Loyalty rewards", the items land on the existing POS check, staff can be notified on payment, and QR Collaborative Ordering & Tab Share plus QR Group Order & Pay cover multi-guest splitting on the same tab. https://help.spoton.com/space/SK/5245108569 · retrieved 2026-08-03

digital-kiosk differentiator

Express treats the kiosk as a POS surface running the same menu: offline mode is configured "on SpotOn Express POS and Kiosk devices", the menu engine is shared (categories are excluded per "POS, Handheld, and Kiosk"), and unattended payment is implied by "Cash (Not supported on Kiosks)". Shortfalls: no accessibility or ADA conformance is documented for the kiosk, no form factors are described, and RPOS operators get a kiosk only through the Bite Kiosk or Reddie Group integrations. https://help.spoton.com/space/SK/4073652945 · retrieved 2026-08-03

digital-group-ordering

Two documented mechanisms: QR Group Order & Pay, where "When the configuration is Pay Now, customers have to build their order & pay before the items are sent to the kitchen", and QR Collaborative Ordering & Tab Share, configured from the location's QR Order & Pay settings, which lets multiple guests contribute to and split one tab. https://help.spoton.com/space/SK/2087780512 · retrieved 2026-08-03

digital-catering-portal differentiator

RPOS Scheduled Orders are described as 'ideal for catering orders, large group reservations, special events': payment can be collected when placed, when ready or any time before fulfilment, 'both full and partial payments are supported', with 'accepting installment payments for a large catering order' as the worked example, and the order auto-releases to Open Orders at the scheduled time. Shortfalls: staff-entered on the POS - no guest-facing catering portal, separate catering menu, order minimums, lead-time rules, quotes/proposals or invoice terms; Express scheduled online ordering is same-day pickup only ('Scheduling for future days ... is not yet available'). https://help.spoton.com/space/SK/814088713 · retrieved 2026-09-03 adversarially verified

digital-voice-ai-phone differentiator

A named, documented partner does exactly this: "Loman AI... provides a 24/7 AI phone answering service tailored for restaurants. Their platform integrates seamlessly with existing Point of Sale (POS) systems, enabling restaurants to automate phone-based tasks such as order taking", with a further article covering Loman voice reservations writing into SpotOn Reserve. Popmenu is documented with AI phone answering as well. Shortfall: this is a partner capability sold separately, not a SpotOn product, and SpotOn publishes no certification criteria or API for it. https://help.spoton.com/space/SK/4801134599 · retrieved 2026-08-03

digital-drivethru-ai

No drive-thru voice AI is documented; the Loman and Popmenu integrations are inbound-phone only.

digital-sms-ordering

SMS is wired into the ordering flow: "SpotOn Order also supports SMS text messaging for QR orders, enabling restaurants to send automated updates and communicate directly with guests throughout the ordering process. When SMS is enabled for QR orders, guests are prompted to enter their phone number when starting a new QR order", with custom templates and Quick Responses on the FOH side. Shortfall: this is outbound and conversational messaging around an order, not text-to-order — no SMS ordering or text-a-link reorder flow is documented. https://help.spoton.com/space/SK/1916370973 · retrieved 2026-08-03

digital-google-order differentiator

"Order with Google allows your restaurant to seamlessly direct guests from your Google Business Profile to your preferred online ordering channels for pickup and/or delivery. By marking your commission-free online ordering channel as 'Preferred by business,' you can maximize your profits by reducing marketplace commission costs." A companion Express article ("Google x SpotOn Online Ordering") and a Disable Order with Google article cover the other end of the lifecycle. https://help.spoton.com/space/SK/4235002023 · retrieved 2026-08-03 adversarially verified

digital-apple-business-connect

No Apple Business Connect or Apple Maps "Order Food" action placement is documented.

digital-loyalty-attach

Loyalty is native to the digital flow rather than a post-purchase enrolment: the SpotOn Order loyalty article documents in-flow reward selection with "unavailable rewards (grayed out, with explanation why they cannot be used)", and "once the account is created, loyalty is enabled automatically, no extra steps needed". QR Scan & Pay lists redeeming Loyalty rewards among what the guest can do from their phone, using the same phone/email identity as in-store check-in. https://help.spoton.com/space/SK/1366392978 · retrieved 2026-08-03

digital-subscriptions

No guest subscription or paid membership programme is documented for restaurants. Recurring billing exists only as a merchant-side Virtual Terminal feature for invoicing customers.

digital-promo-parity

Offers are defined once and redeemed on both sides: SpotOn Marketing "creates single-use deals and discounts redeemable by guests online and in person with the new Marketing Deals feature", and BOH Discounts and Pricing Events drive POS and online alike. Shortfall: channel eligibility controls are documented for menu visibility (Sales Channels) but not for discounts, and no article states that a given discount or coupon code behaves identically on the kiosk. https://help.spoton.com/space/SK/2349760951 · retrieved 2026-08-03

digital-guest-data-ownership differentiator

The published Merchant Terms take the opposite position. SpotOn "reserves the right to access, retain, aggregate, process and share with third parties... all data available to SpotOn as a result of its performance of the Services", and on termination there is no return obligation — the client must request the data and "SpotOn makes no representations or warranties about its ability to return information". Nothing in the knowledge base documents a bulk export of guest records either: the Dashboard Customers article documents importing a customer list and editing profiles, not exporting them. https://www.spoton.com/legal/merchant-terms/ · retrieved 2026-08-03

digital-checkout-pci-sca

No description of the online checkout's payment-page architecture (hosted fields vs merchant-page collection), no 3DS support statement, and no PCI DSS 4.0 script-integrity disclosure is published for SpotOn Order or Express online ordering.

digital-surcharge-transparency differentiator

The compliance framework is documented and strong on the POS side: automatic debit/prepaid exclusion, the lesser-of-discount-rate-or-3% cap, mandatory receipt line item, and state-by-state prohibition. Shortfall: neither the Surcharging Overview nor the Dual Pricing Overview states how the programme behaves in first-party online ordering or on kiosk; the guest-facing disclosure described is in-store signage and on-device prompts. https://help.spoton.com/space/SK/4126277723 · retrieved 2026-08-03

guest-loyalty-unified-profile

One customer list spans the guest-facing products: "The Customer List in the Dashboard includes all customers enrolled in Marketing and Loyalty", identity is a phone number, email address or the SpotOn app, and guests can enrol at the POS, online ordering, website or a shareable link. Shortfall: no merge or dedup behaviour is documented, and nothing states that kiosk or third-party-marketplace transactions attach to the same profile. https://help.spoton.com/space/SK/1059913822 · retrieved 2026-08-03

guest-loyalty-thirdparty-identity-attach differentiator

No article describes marketplace orders (DoorDash, Uber Eats) attaching to a native guest profile; the integration articles describe order injection into the POS without guest identity handling.

guest-loyalty-accrual-models

"Loyalty is SpotOn's customer rewards program that helps merchants encourage repeat business by rewarding customers for their visits or the amount they spend. Merchants can choose between two loyalty program types" — visit-based and spend-based — configured in the Dashboard with no bolt-on vendor. Enrolment is by phone number, email address or the free SpotOn mobile app, and Loyalty runs on the integrated payment devices and POS systems. https://help.spoton.com/space/SK/1299939609 · retrieved 2026-08-03

guest-loyalty-tiers differentiator

SpotOn Reserve Member Tiers 'allow restaurants to assign loyalty levels (such as VIP or Priority Seating) to guests', shown on the Host App reservation tile, with Priority Seating giving selected tiers precedence in table assignment. Shortfalls: tiers are assigned by hand in the separately priced Reserve product - no automatic promotion or demotion by rolling-window spend or visits; the Loyalty product (Spots by Visit / Spots by Dollar) has no tier concept. https://help.spoton.com/space/SK/5015109683 · retrieved 2026-09-03 adversarially verified

guest-loyalty-offline-behavior differentiator

SpotOn's offline-mode guide enumerates what stops during an outage and includes loyalty: 'Loyalty programs: Customer data and loyalty program features that require a live connection to your payment gateway won't be available during offline activity.' That is an explicit vendor statement that loyalty is blocked offline rather than queued and reconciled. Shortfall: the guide does not separate lookup, accrual and redemption, does not say whether a check closed offline earns points once connectivity returns, and is a marketing guide rather than the knowledge base's A800 offline article, which does not mention loyalty at all. https://www.spoton.com/blog/pos-offline-mode/ · retrieved 2026-09-02 adversarially verified

guest-loyalty-offer-stacking-rules differentiator

The stacking rules are documented but fixed: Express 'Can I apply multiple discounts to the same item? No. Only one discount may apply to an item at a time' and fixed-price discounts 'can be combined with other manual discounts' but not with overlapping scheduled ones (Create a Fixed-Price Happy Hour Discount); RPOS Loyalty FAQs: 'At this time only a reward or promo code can be applied'. Shortfalls: the rules are not exposed as configuration - no exclusive/combinable flag and no precedence ordering on a deal, discount or reward (that configuration exists only in the SpotOn Enterprise venue product's Combinable and Priority fields, a different product line). https://help.spoton.com/space/SK/4561305760 · retrieved 2026-09-03 adversarially verified

guest-loyalty-targeted-offers differentiator

Trigger-based deals are a documented, reportable feature ("Trigger-based Deals Reporting | SpotOn Restaurant"), and Marketing Deals issue "single-use deals and discounts redeemable by guests online and in person". Shortfall: the audience definition is not documented — no rules over recency, frequency, spend or items purchased appear in the Marketing or Loyalty articles, so the documented capability is closer to broadcast plus behavioural triggers than to a segment builder. https://help.spoton.com/space/SK/4187488261 · retrieved 2026-08-03

guest-loyalty-rfm-segmentation differentiator

The Dashboard does compute lifecycle-ish buckets automatically: "Choose between the Check-ins, New, Repeat, and Imported buttons to further refine customer data when a Loyalty Program is enabled", alongside a Loyalty Performance view. Shortfall: new/repeat/check-in counts are not recency-frequency-monetary segmentation — there are no at-risk, lapsed or VIP segments and no monetary dimension documented. https://help.spoton.com/space/SK/1059913822 · retrieved 2026-08-03

guest-loyalty-lifecycle-automation

Triggered offers ship as a product — trigger-based deals have their own reporting article — and SpotOn Marketing provides always-on deal creation. Shortfall: the specific lifecycle automations the claim names (birthday, first-visit thank-you, lapsed win-back) are not documented as configurable campaign templates anywhere in the Marketing or Loyalty article set. https://help.spoton.com/space/SK/4187488261 · retrieved 2026-08-03

guest-loyalty-native-email-sms differentiator

Email marketing is native — SpotOn Marketing runs campaigns from the Dashboard, and the website builder carries a newsletter subscription block that feeds it. Shortfall: no native SMS marketing campaign capability is documented. Every documented SMS surface is transactional: SpotOn Order SMS for order updates, and Reserve paging for reservations and waitlists. https://help.spoton.com/space/SK/1106018602 · retrieved 2026-08-03

guest-loyalty-consent-management

Consent is captured and revocable per guest: the customer record carries an "Opt-in to Deals and Offers (checkbox)", and from the Loyalty view "this redirects to the Customers tab, where you can add/remove spots, edit contact details, and manage opt-in status." Shortfall: consent is a single boolean rather than per channel, and no timestamp or source-of-consent capture is documented. https://help.spoton.com/space/SK/1059913822 · retrieved 2026-08-03

guest-loyalty-10dlc-registration

A2P 10DLC brand and campaign registration is not mentioned in the SMS Text Messaging setup articles for SpotOn Order or Reserve, and no article states who performs it.

guest-loyalty-campaign-attribution differentiator

Trigger-based Deals Reporting exists for RPOS, and the Merchant Dashboard exposes "Loyalty Spend & Redemption" and "Loyalty Performance" views alongside a Reviews view that tracks loyalty redemption. Shortfall: no article documents attributing incremental sales to a specific campaign, or tying a redeemed offer to the check total it moved. https://help.spoton.com/space/SK/4187488261 · retrieved 2026-08-03

guest-loyalty-data-export-portability differentiator

The Dashboard Customers article documents importing a customer list and editing individual profiles; no bulk export of the guest list or transaction history, by CSV or API, is documented anywhere.

guest-loyalty-review-capture-routing differentiator

A Reviews surface exists in the Merchant Dashboard and is tied to loyalty redemption, and the Mobile Pay & Review flow solicits guest feedback at payment. Shortfall: no score-based routing is documented — nothing describes sending low scores to private service recovery and high scores to public review sites. https://help.spoton.com/space/SK/1083441179 · retrieved 2026-08-03

guest-loyalty-referral-program

SpotOn publishes a merchant-to-merchant referral programme (SpotOn Business Referral Program / Client Referral Program), but no guest-level referral mechanic with per-guest codes and two-sided rewards is documented.

guest-loyalty-wallet-pass differentiator

Loyalty | SpotOn Merchant Dashboard enumerates the check-in identifiers: 'Customers can easily check in using just a phone number, email address, or the free SpotOn mobile app'; SpotOn Loyalty lists enrolment as phone number and email at check-in or the SpotOn App, and the Dashboard's Order Loyalty Cards function supplies physical cards. No Apple Wallet or Google Wallet pass exists anywhere in the 1,958-article knowledge base or on the loyalty product page. https://help.spoton.com/space/SK/1066992036 · retrieved 2026-09-03 adversarially verified

guest-loyalty-privacy-rights-tooling

RPOS Create and Manage Customer Profiles (BOH): a customer record can be deleted from Back Office (Customers > select > Delete; 'Customer records can only be deleted from the Back Office'). Shortfalls: no data-access (export) request tooling, no DSAR workflow, and no documented propagation of a deletion to the Merchant Dashboard loyalty profile or to marketing lists; the legal-request article covers third-party subpoenas only. https://help.spoton.com/space/SK/2666627192 · retrieved 2026-09-03 adversarially verified

guest-loyalty-redemption-fraud-controls

RPOS job positions carry a permission for 'Emagine Gift Cards, House Accounts, & Loyalty' functions, so loyalty operations on the POS can be restricted to specific positions; Express Employee POS Permissions require a manager PIN for cancel check, open drawer, void, and refunds, but 'Manager approval does not currently include applying discounts' (roadmap). Shortfalls: no redemption velocity limits, no manager approval on manual Spot adjustments (done from the Dashboard Customers tab), no employee self-redemption flag and no loyalty audit log are documented. https://help.spoton.com/space/SK/2660892673 · retrieved 2026-09-03 adversarially verified

guest-loyalty-ai-offer-recommendation differentiator

SpotOn's marketing product page sells Marketing Assist as 'a paid digital marketing option that uses restaurant marketing automation to automatically send campaigns based on your goals, without day-to-day management' - 'just answer a few questions, then let automated campaigns run in the background all year' - at $95 per month. The launch announcement (www.spoton.com/blog/spoton-unveils-first-automated-ai-marketing-tool-restaurants/, 2024-03-05) is specific about what is generated: 'Using AI, SpotOn Marketing Assist creates the marketing campaign content', it 'defines marketing events each month and then creates and schedules campaigns', and the 'Slow Day Boost' campaign 'auto-generate[s] a campaign with a limited-time offer for those shoulder periods the operator outlined'. That is AI-generated offer content and send timing on a shipped, priced product. Shortfall: it is a $95/month add-on rather than part of the loyalty product; audience selection is the operator's whole SpotOn Order and Reserve list, with no documented targeting recommendation; and the 1,044-page knowledge base dumped on 2026-08-03 carries no configuration article for it. https://www.spoton.com/solutions/marketing/ · retrieved 2026-09-02 adversarially verified

guest-loyalty-stored-value-gift

Gift balances are integrated into the POS and reported in the Dashboard — an "eCard Systems Gift Cards Report" ships for both RPOS and Express, and the FOH Gift Card button creates, reloads and redeems cards. Shortfall: the stored value sits with eCard Systems rather than in a SpotOn ledger tied to the guest profile, a separate "Supported Gift Card Vendors" article lists further third-party issuers, and cross-location redemption is not documented. https://help.spoton.com/space/SK/5229084693 · retrieved 2026-08-03

labor-clock-in-at-pos

Employees clock in and out at the terminal — Express has a dedicated "Login & Time Clock | SpotOn Express (FOH)" article covering Clock In, Clock Out and Start Break from the login screen or the POS manager menu, plus Employee ID Management and customisable breaks, and RPOS clocking is documented under SpotOn Teamwork ("Clocking In | SpotOn Teamwork"). No separate time-clock hardware is described. The article is also candid about a limit: "Currently, forced clock-in is not an integrated feature of SpotOn Express." RE-POINTED 2026-08-10: the previously cited article (space/SK/4477911076, "How to Clock In, Clock Out, and Take Breaks | SpotOn Express POS") is ARCHIVED — the Confluence API reports status=archived while the web UI still serves it at HTTP 200 with its own title, so no status, size or title check could see the withdrawal. The quoted sentence was re-verified verbatim on the successor before re-pointing; value and grade are unchanged. https://help.spoton.com/space/SK/3644358718 · retrieved 2026-08-10

labor-photo-punch-verification differentiator

No photo capture or facial verification at punch is documented in the Express Team Management or Teamwork timekeeping articles.

labor-offline-time-punch differentiator

Whether time punches are recorded and reconciled during an outage is not documented. The Express offline article covers orders and payments only, and lists no timekeeping behaviour.

labor-granular-rbac

Job Positions grant permissions per discrete action, not per tier. The Create Job Position article enumerates individually toggled rights including "Pre-Authorize Credit Cards", "Manage House Accounts", "Can Start Tabs", "Can Approve Default Tab Amount Adjustments" (under Cash Management), Take Payment Ownership, Transfer, and gift-card/loyalty handling, with a companion "Job Positions: Permissions, FAQs, and Best Practices" article. Express has an equivalent split between Employee POS Permissions and Manager Permissions, and permissions are set per location through Location Specific Settings. https://help.spoton.com/space/SK/2660663297 · retrieved 2026-08-03

labor-manager-override-audit

Overrides are attributed to an individual: approvals require a manager code or a Manager Card, and "the system reads the numeric swipe code printed on the back of the card and matches it to the employee profile configured in BOH". Shortfalls: the same article discloses a real weakness — "Are manager cards encrypted? No. Manager cards are not encrypted. The system reads the plain-text numeric code printed on the back of the card" — and no immutable, queryable override audit trail is documented in the reporting set. https://help.spoton.com/space/SK/5197037595 · retrieved 2026-08-03

labor-native-scheduling differentiator

Scheduling and timekeeping do sit in one system, but that system is not the POS. SpotOn’s own "Scheduling | SpotOn Teamwork" article contains no documentation - it is a five-link stub whose every target is support.dolceclock.com, the knowledge base of the Dolce product SpotOn acquired and rebadged. Behind it the capability is real: schedule authoring and publishing, copy-forward from a prior week or template, sales projections and weather on the schedule, availability and time off, and an employee app, all against the same punch data. Shortfalls: Teamwork is a separately sold SKU rather than part of any POS plan - the word "Teamwork" does not appear on spoton.com/pricing/ at all, which lists only an unpriced "Labor management suite" link - and it is documented on a separate legacy domain under its pre-acquisition brand. https://support.dolceclock.com/help/scheduling-overview · retrieved 2026-08-03 adversarially verified

labor-demand-labor-forecast differentiator

SpotOn Teamwork is described as covering "scheduling, labor forecasting, time and attendance, payroll preparation, tip distribution, employee communication, compliance, and workforce management — all within a single platform". Shortfall: labour forecasting appears only in that capability list; no article documents how a recommended staffing level or hour target is generated from the operator's own POS sales history, and none of the 25 Teamwork articles covers a forecast screen. https://help.spoton.com/space/SK/2239594711 · retrieved 2026-08-03

labor-realtime-labor-percent differentiator

Labour against sales is reported at hourly granularity — "Sales & Labor by Hour Report" for RPOS and a "Labor Analytics Report" plus "Clocked In Employees" view for Express, all built from actual clocked hours. Shortfall: these are reporting surfaces refreshed from the Dashboard, not a live labour-percentage readout on a manager screen during service; no real-time labour target or alert is documented. https://help.spoton.com/space/SK/4659609601 · retrieved 2026-08-03

labor-overtime-prevention differentiator

Overtime is configurable — Express has an "Overtime Settings" article under Team Management and an auto-clock-out feature, and Teamwork carries California labour settings and payroll approval. Shortfall: no warning or block at clock-in when an employee is approaching a threshold is documented; the documented controls set how overtime is calculated and paid, not how it is prevented. https://help.spoton.com/space/SK/3838410774 · retrieved 2026-08-03

labor-break-compliance-by-state differentiator

Break compliance is genuinely built, but for one jurisdiction: SpotOn Teamwork ships "California Break Law Tracking & Control" and "California Labor Settings" as dedicated articles, and Express adds customisable breaks and "Auto-End Breaks When Clocking Out". Shortfall: California is the only state with documented rules; no per-jurisdiction rule library, no break attestation prompt, and no missed-break premium-pay flag are documented for anywhere else. https://help.spoton.com/space/SK/2239398079 · retrieved 2026-08-03

labor-minor-labor-rules

No minor-labour restrictions (age-based hour caps, prohibited windows, school-day limits) are documented in Teamwork or Express Team Management.

labor-tip-pooling-rules

Pooling is computed automatically rather than by spreadsheet: RPOS Teams allocates "by percentage of hours each member worked on the team" and produces a Team Closeout, Express has Dashboard Tip Pooling with its own setup, FAQ and troubleshooting articles, and Teamwork carries a Tips article and a DayCheck payout path. Shortfalls: hours-worked is the only documented allocation basis; Express pooling "applies only to credit card tips" and is off by default; and percentage-of-sales, points and role-based rules are reached only through the TipHaus or GratShare partner integrations. https://help.spoton.com/space/SK/2021425371 · retrieved 2026-08-03

labor-tip-distribution-audit-trail

A per-shift record exists and is used operationally: Teamwork requires the manager to "confirm the Bundle Total... the sum of all the tips earned through your company's Teamwork tip rules for the day, often excluding declared cash tips" before approving payouts to DayCheck, and Team Closeouts show team tip distribution above individual closeouts. Shortfall: no article documents an exportable per-employee record of contributions into and distributions out of the pool for audit; the documented artefacts are closeouts and payroll reports. https://help.spoton.com/space/SK/4140433518 · retrieved 2026-08-03

labor-qualified-tips-w2-reporting differentiator

Express Payroll Report exports hours, wages and tips per employee and job position to CSV, with auto gratuity 'shown in its own column because gratuity is taxed differently than tips'; RPOS close reports separate Cash from Non-Cash Tips ('credit card or electronic tips') and auto-gratuity (Close Report Summaries; Cash Reconciliation). Shortfalls: no Treasury tipped-occupation code, no W-2 Box 12 code TP or Box 14b handling, and no qualified/non-qualified tip designation is documented; the only SpotOn treatment of the 2025 rule is a blog explainer that says operators 'will still track, report, and run payroll for tip income the same way they always have'. https://help.spoton.com/space/SK/4512907295 · retrieved 2026-09-03 adversarially verified

labor-native-payroll differentiator

Teamwork carries the payroll preparation half of the job: dedicated articles cover Payroll Routines, Manager Approval of Payroll, Employee Wages, Entering & Updating Payment and ADP Onboarding, and DayCheck provides employee-side earned-wage transfers to a bank account. Shortfall: SpotOn does not file payroll taxes or run direct deposit as a first-party payroll product — the documented terminus is an approved payroll run handed to a third-party provider (ADP onboarding, ADP and Paycor formatted exports). https://help.spoton.com/space/SK/2239660191 · retrieved 2026-08-03

labor-payroll-export-formats

The Payroll, Tip Distribution & Scheduling integrations page enumerates named, vendor-maintained connections: an "ADP Formatted Export", a "Paycor (Export)", plus 7shifts, HotSchedules, TipHaus and GratShare. Payroll Reports exist as first-class reports on both RPOS and Express, and QuickBooks is separately connected for the accounting side. https://help.spoton.com/space/SK/2320269514 · retrieved 2026-08-03

labor-shift-swap-workflow differentiator

The self-service and approval halves are documented: an employee presses "Offer this Shift" to release it for pickup, others "Request" it (subject to being qualified for the role), direct employee-to-employee swaps are supported, and managers "can Approve or Deny from the dropdown menu" from their dashboard, with request timestamps shown and approving one request automatically denying the rest. Shortfalls: the overtime limb of the claim is unaddressed - no overtime projection, warning or block is described anywhere in the trade validation flow; and the whole workflow lives in SpotOn Teamwork, a separately priced product documented on support.dolceclock.com, not in the POS. https://support.dolceclock.com/help/manage-shift-trades-swaps · retrieved 2026-08-03 adversarially verified

labor-server-performance-metrics differentiator

Per-employee performance data is produced at closeout: "Server Reports include cash totals, payments, discounts, paid ins/outs, surcharges, group sales, POS activity, and gift card details", and closeout rules are configurable per job position. Shortfall: the documented metrics are financial totals — average check, items per check, category attachment rate and void/comp rate per server are not documented as reported figures anywhere in the report set. https://help.spoton.com/space/SK/2056815023 · retrieved 2026-08-03

inventory-recipe-bom-costing

The menu item carries one flat cost field and no components: "Item Cost – Enter the actual cost of the item (not the selling price)". There is no recipe object, no sub-recipe, and no ingredient linkage in the RPOS BOH menu articles or the Express menu settings. Multi-level recipe costing is explicitly the partners' territory — MarginEdge is introduced as "a recipe cost-tracking and restaurant inventory management solution", and COGS-Well provides "Inventory Control, Recipe Management, Food & Beverage Cost Analysis". https://help.spoton.com/space/SK/2658041953 · retrieved 2026-08-03

inventory-unit-conversion-yields

No purchase/recipe/count unit model, conversion factors, or yield percentages appear anywhere in the knowledge base; there is no ingredient record to attach them to.

inventory-theoretical-vs-actual differentiator

Variance analysis is delivered by a partner, not the POS: "SpotOn Restaurant's system sends all sales and transaction data to MarginEdge. By combining the invoice and sales data, MarginEdge can help track theoretical versus actual" usage. The COGS-Well integration is likewise "a read-only connection that allows COGS-Well to receive item-specific sales data directly from your POS system". SpotOn's own inventory surface is a per-menu-item Quantity on Hand counter, which cannot produce an ingredient-level variance. https://help.spoton.com/space/SK/2319286766 · retrieved 2026-08-03

inventory-realtime-depletion differentiator

Depletion is real but shallow: "Use Quantity On Hand – Enable this option to automatically subtract sold items from inventory. Quantity On Hand – Reflects the actual number of items available in your business", decrementing as orders are rung and greying the item out at zero. Shortfalls: depletion is per menu item, not per ingredient, so modifier-driven consumption is not tracked; and the feature does not exist on the newer product at all — "Quantity on Hand is not available in SpotOn Express." https://help.spoton.com/space/SK/2658041953 · retrieved 2026-08-03

inventory-86-auto-sync differentiator

The POS half works: "menu items will display the remaining quantity available and automatically become unavailable once inventory reaches zero", and items with zero quantity "appear grayed out on the menu and cannot be selected". Shortfalls: the trigger is the menu item's own count, not a component ingredient hitting a threshold, and no article states that an auto-86 from Quantity on Hand propagates to first-party online ordering or to connected third-party menus. https://help.spoton.com/space/SK/2299887676 · retrieved 2026-08-03

inventory-count-modes

No physical count, spot count or cycle count workflow is documented for the restaurant products; Quantity on Hand is edited directly on the item, and count history is not described. (Count workflows exist only in SpotOn Retail, a different product line.)

inventory-mobile-count-offline

No mobile counting application with barcode scanning and offline capture is documented for the restaurant products.

inventory-vendor-catalogs-edi differentiator

No broadline distributor catalogues or electronic purchase-order transmission are documented; purchasing is not a SpotOn restaurant function.

inventory-invoice-ocr differentiator

Invoice capture is explicitly a partner function: with MarginEdge, "users can take photos of their invoices, and MarginEdge will automatically translate them into prices and quantities in its system". SpotOn ships no invoice ingestion of its own — there is no accounts-payable or supplier-invoice object anywhere in the knowledge base. https://help.spoton.com/space/SK/2319286766 · retrieved 2026-08-03

inventory-price-change-alerts differentiator

No purchase price history or received-price variance alerting is documented; without an invoice ledger there is nothing to compare against.

inventory-par-auto-suggest differentiator

No par levels or suggested purchase quantities are documented in the SpotOn product. The only par-level language in the knowledge base belongs to the Restaurant Systems Pro partner ("Create orders based on automatic par levels").

inventory-waste-logging

No structured waste or spoilage logging with reason codes is documented; waste tracking appears only as a benefit of the BevSpot, Craftable and BarVision partner integrations.

inventory-shelf-life-expiry

No expiry or use-by date tracking is documented.

inventory-bar-partial-bottle

Beverage-level inventory is delivered entirely by named third parties. The Inventory Management Integrations index enumerates BarTrack, BarVision, BeerSAVER, Bevchek, BevSpot, COGS-Well, Craftable, MarginEdge, QSROnline and Sculpture Hospitality — BarVision exists to identify "over-pours, unrecorded pours, and loss points" — and SpotOn itself has no weight-based or fractional-bottle inventory construct, only a whole-unit Quantity on Hand per menu item. https://help.spoton.com/space/SK/2319024540 · retrieved 2026-08-03

inventory-cogs-gl-export

Accounting export is native and named: a "QuickBooks Export | SpotOn Restaurant Reporting" report ships in the reporting set, alongside Shogo, DAVO, BackOffice (formerly RASI) and Restaurant365 connectors. Shortfall: what exports is sales and tender data, not period COGS or accounts-payable invoice detail — SpotOn holds no invoice ledger and no ingredient cost, so GL account mapping per item category is not documented. https://help.spoton.com/space/SK/4659576833 · retrieved 2026-08-03

inventory-native-not-partner differentiator

SpotOn's own inventory is a per-menu-item Quantity on Hand counter that decrements on sale — no ingredients, no recipes, no counts, no invoices. Everything above that line is contracted separately: the Inventory Management Integrations index lists ten third-party products (BarTrack, BarVision, BeerSAVER, Bevchek, BevSpot, COGS-Well, Craftable, MarginEdge, QSROnline, Sculpture Hospitality), and Restaurant365 is listed again under accounting. This is the clearest case of ceded territory in the record. https://help.spoton.com/space/SK/2319024540 · retrieved 2026-08-03

inventory-menu-margin-linkage differentiator

A first-party Profit Report ships in the RPOS reporting set, and it has something to work with: the menu item carries an Item Cost field distinct from price, and Express offers colour coding for "high-margin items". Shortfall: margin is computed from a hand-entered flat item cost rather than a recipe, so it does not move when an ingredient price changes, and no threshold alerting on margin erosion is documented. https://help.spoton.com/space/SK/4652466180 · retrieved 2026-08-03

reporting-realtime-dashboard

The SpotOn Dashboard is the reporting home for both product lines, with Custom Views for restaurant POS, a customisable restaurant reporting view, and Daily Recap. Off-premise mobile access is a documented first-party app: "SpotOn Restaurant Reports App (RPOS)" sits in the RPOS reporting section alongside the browser Dashboard. https://help.spoton.com/space/SK/3783491608 · retrieved 2026-08-03

reporting-eod-closeout

"Closeout & End of Day Reports | SpotOn Restaurant Reporting" documents a single close document covering sales, surcharges and taxes, with "Surcharge Summary — the specific breakdown of any surcharges that were used during this shift", sales average by guest, and companion articles for Close Out Settings, Close Report Summaries, "Set Up Cash Due Equals and Open Cash Exclusion Rules for Your Location" and per-job-position closeout rules. https://help.spoton.com/space/SK/2405498881 · retrieved 2026-08-03

reporting-pmix-modifier-level

A Product Mix Report ships as a named report on RPOS and Express, and modifier-level sales are captured in it — the Sub Items article notes "Modifiers are still tracked in reporting. If front-of-house usability benefits from implementing Fries as a modifier, the sales can easily be calculated by adding the Fries item to the Fries modifier." Express adds "DayParts Reporting" for the daypart slice, and revenue-centre style grouping comes from Report Groups in the closeout ("Surcharges, Report Groups, and POS Summaries"). https://help.spoton.com/space/SK/2320859149 · retrieved 2026-08-03

reporting-comps-voids-audit

Discount and POS-activity data is reported per employee — "Server Reports include cash totals, payments, discounts, paid ins/outs, surcharges, group sales, POS activity" — and voids are permission-gated with manager approval at the point of action. Shortfall: no dedicated comps/voids/price-override exception report is documented, and nothing records the approving manager alongside the acting employee with a reason code and timestamp in a queryable report. https://help.spoton.com/space/SK/2056815023 · retrieved 2026-08-03

reporting-cash-over-short

Closeout & End of Day Reports covers "shift checkouts, balance cash drawers, track revenue, and handle special transactions", cash drawers are assignable to individual users so "the cash drawers will only open if that employee does a cash transaction or no sale", paid-ins and paid-outs are recorded against the drawer, and "Set Up Cash Due Equals and Open Cash Exclusion Rules for Your Location" configures how expected cash is derived. https://help.spoton.com/space/SK/2403664096 · retrieved 2026-08-03

reporting-labor-productivity

"Sales & Labor by Hour Report | SpotOn Restaurant Reporting" reports labour against sales by hour from clocked time, Payroll Reports ship on both product lines, and Express adds a Labor Analytics Report plus a Clocked In Employees view. Timekeeping is the POS clock (Teamwork on RPOS, Team Management on Express), so the hours are actuals rather than scheduled. https://help.spoton.com/space/SK/4659609601 · retrieved 2026-08-03

reporting-server-scorecards differentiator

Per-server reporting exists at closeout with cash totals, payments, discounts, surcharges, group sales, POS activity and gift-card detail, printable from the FOH. Shortfall: none of the four metrics the claim names — average check, items per check, category attachment rate, tips as a percentage of sales — is documented as a reported figure. https://help.spoton.com/space/SK/2056815023 · retrieved 2026-08-03

reporting-channel-profitability differentiator

Revenue is sliced by channel: the Express Sales Summary reports "Order Origin: POS, Kiosk, Digital Ordering, DoorDash Marketplace, etc.", and Uber Eats sales "roll into SpotOn reporting for clean reconciliation". Shortfall: the figure is gross revenue by origin — marketplace commission, marketing fees and refunds are not subtracted, so no margin or net contribution by channel is produced. https://help.spoton.com/space/SK/4514021383 · retrieved 2026-08-03

reporting-scheduled-delivery

"Reporting Subscriptions allow you to receive automated daily email reports for any report that includes the Print button with a drop-down menu. This makes it easy to receive reports such as Product Mix, Sales, or Labor summaries without logging in each day", with multi-location handling addressed in the same article, and Express has a confirmed-email subscription for the Daily Recap. Shortfall: only a daily cadence is documented — no weekly/monthly schedule and no defined recipient-list management is described. https://help.spoton.com/space/SK/2349728048 · retrieved 2026-08-03

reporting-public-api differentiator

There is no public reporting API. developers.spoton.com redirects to spoton.com/developer-center, whose only developer-facing artefact is a "SpotOn Partner Integration Intake Form"; no REST or GraphQL reference, no endpoint list and no credential self-service exist. Across 1,044 public knowledge-base pages the only API mentioned is SpotOn Reserve's reservation API, which covers bookings rather than orders, payments, menu or labour. https://www.spoton.com/developer-center/ · retrieved 2026-08-03

reporting-webhooks differentiator

No webhook, event-stream or callback documentation exists on any public SpotOn property. The developer centre offers only a partner intake form, and no knowledge-base article describes subscribing to order or payment events. https://www.spoton.com/developer-center/ · retrieved 2026-08-03

reporting-api-not-upcharged differentiator

There is no public API, so whether access carries an additional fee cannot be assessed. SpotOn publishes no partner programme fee, revenue share or certification cost — integration terms are settled through the intake form and a sales conversation.

reporting-tier-paywall differentiator

The public pricing page states reporting is included rather than tiered, and the report set documented in the knowledge base (Product Mix, Sales & Labor by Hour, Payroll, Profit, House Accounts, Daily Sales Recap, Closeout) is presented without plan gating. Shortfall: this is a pricing-page claim rather than documentation — no article states which reports are available on which plan, and multi-location comparison reporting is not documented at all, so the entry-plan boundary cannot be verified. https://www.spoton.com/pricing/ · retrieved 2026-08-03

reporting-history-retention differentiator

No retention window for transaction-level history is published on the pricing page, in the reporting articles, or in the published terms.

reporting-anomaly-alerts differentiator

An "Alerts Configuration | SpotOn Restaurant Reporting" article exists and is cross-linked from the Profit Report, QuickBooks Export and the customisable reporting view, so alerting is wired into the restaurant reporting surface. Shortfall: the published article body carries no metric list, threshold model or delivery-channel detail, so the scope of what can be alerted on cannot be established from public documentation. https://help.spoton.com/space/SK/4617109547 · retrieved 2026-08-03

reporting-nl-query

No natural-language query or AI analytics assistant is documented against the operator's own data. The AI features in the knowledge base are the Express AI Menu Editor and the AI Menu Assistant for routing groups.

reporting-guest-cohorts differentiator

Guest-level counts are reported: the Dashboard Customers view segments by "Check-ins, New, Repeat, and Imported" when a loyalty programme is enabled, with a Loyalty Performance panel and Loyalty Spend & Redemption reporting. Shortfall: no visit-frequency distribution and no lifetime-spend cohorts are documented, so the analysis stops at new-versus-returning counts. https://help.spoton.com/space/SK/1059913822 · retrieved 2026-08-03

reporting-sales-forecast differentiator

No forward sales forecast is documented in the reporting set for either product line.

reporting-tip-tax-compliance

Payroll Reports ship as a named report on both product lines, cash tips have a dedicated declaration workflow ("How to Report Cash Tips in SpotOn Express"), digital tips are managed pre- or post-payment, and Teamwork produces the tip bundle used for payout approval. Shortfall: no tax-liability summary by jurisdiction is documented, and the declared-versus-charged split is described operationally rather than as a report output. https://help.spoton.com/space/SK/4648075278 · retrieved 2026-08-03

multi-location-org-hierarchy

Multi-unit is a first-class construct: "Menu upkeep for multi location organizations (RPOS)" describes chain-wide menus with per-location divergence, Location Specific Settings exist on menu items, modifiers, modifier groups and pricing events, and a "Company" grouping spans locations for employee access ("Employees can be added to multiple locations within the same Company using a single email address and login profile"). Shortfall: the documented shape is Company > Location — two levels. No region or group tier that reporting and permissions can be scoped to is documented. https://help.spoton.com/space/SK/2660663948 · retrieved 2026-08-03 adversarially verified

multi-location-central-menu-publish

Central authoring exists: the Menu Items Bulk Editor operates across locations — "If your organization has multiple locations, select one or more from the Locations field" — with a caution that "changes made in the bulk editor may affect multiple locations and menu groups simultaneously", and Location Specific Settings hold per-store overrides for price, availability, requisition routing and quantity on hand. Shortfall: no publish/version history showing what was pushed, when and by whom is documented, and no rollback of a bad push is described. https://help.spoton.com/space/SK/2658041953 · retrieved 2026-08-03

multi-location-price-zones

Three axes work without duplicating the item record. Per location: Location Specific Settings let the operator "Adjust individual item Price, toggle Availability (active/inactive), configure Requisition Settings... and manage Quantity on Hand", and "Changes made within Location-Specific Settings only apply to the individual location you selected. Global settings remain unaffected." Per daypart: Pricing Events (e.g. Happy Hour) are listed per item per location. Per channel: Order Types carry their own Price Level. Shortfall: there is no location-group or region object to price against - the documented org model is two levels, Company > Location - so the only choices are global or store-by-store, which the article states outright: "If you need to apply the exact same price or tax change to every location, make the edit in the main Menu Items tab rather than doing them individually per location." https://help.spoton.com/space/SK/2660893508 · retrieved 2026-08-03 adversarially verified

multi-location-consolidated-reporting

Above-store reporting exists — Reporting Subscriptions carries a dedicated "Using multiple locations?" section, the Dashboard scopes reports across the operator's locations, and Express reports run per location from one login. Shortfall: no store-versus-store ranking and no variance flagging are documented, and no article demonstrates an aggregated multi-location view of labour, discounts and item mix in one screen. https://help.spoton.com/space/SK/2349728048 · retrieved 2026-08-03

multi-location-cross-location-giftcard

E-Gift Cards | SpotOn Order: e-gift cards 'can be used at all locations linked to the same organization (through group ID)', with organisation-level templates and promo cards; the gift-card product page adds 'Multi-location pooling - Automatically move gift card value across locations and accounts so revenue lands where it belongs'. Shortfalls: no outstanding-liability balance report and no inter-store settlement/redemption reconciliation are documented; physical card stored value is administered by eCard Systems. https://help.spoton.com/space/SK/1441267735 · retrieved 2026-09-03 adversarially verified

multi-location-cross-location-loyalty

No article states whether a loyalty profile, point balance and order history are shared across locations of the same brand or held per location.

multi-location-multi-brand differentiator

Running two distinct brands or virtual brands on one terminal with separate menus, receipts and reportable revenue is not documented.

multi-location-multi-tax-jurisdiction

Tax is configured per location with multiple simultaneous rates and per-channel overrides: "Manage Taxes | Dashboard | SpotOn Express" plus a dedicated "To Go & Delivery Tax Overrides | SpotOn Express Dashboard" article, order-level exemption at the POS ("Make Tax Exempt — Removes all pre-programmed taxes from entire order"), and a documented rounding model ("For payment processing and tax rounding we utilize bankers rounding, also known as rounding to half even"). RPOS carries the same per-location tax settings under Locations, and DAVO is integrated for automated per-jurisdiction filing. https://help.spoton.com/space/SK/4605968412 · retrieved 2026-08-03

multi-location-central-labor-policy

Jurisdictional labour policy is configurable in Teamwork — "California Labor Settings" and "California Break Law Tracking & Control" are dedicated articles, and Express holds Overtime Settings and pay periods per location. Shortfall: no location-group scoping of labour policy is documented, and enforcement at the terminal is not described — the documented behaviour is tracking and reporting. https://help.spoton.com/space/SK/2239430825 · retrieved 2026-08-03

hardware-commodity-devices differentiator

Some surfaces run on operator-owned hardware: "SpotOn Mobile makes it easy to accept tap, swipe, and cash payments from an iOS or Android mobile device", SpotOn Reserve's Host App runs on an iPad, and Fresh KDS runs on tablets the operator sources ("SpotOn does not supply bump bars for Fresh KDS"). Shortfall: the restaurant POS itself does not — Station 15, Station 10, the SpotOn Handheld, Serve (A920/A77) and the A800 are all vendor-supplied terminals, and no article documents installing the restaurant POS on a third-party tablet or PC. https://help.spoton.com/space/SK/1091043420 · retrieved 2026-08-03

hardware-os-platforms

Platforms are named in places: Serve is Android ("Yes, it's like an Android cell phone. Pull down the top bar menu and tap on the Wi-Fi icon"), SpotOn Mobile runs on "an iOS or Android mobile device", and the Reserve Host App is iPad-based. Shortfall: no article publishes minimum OS versions or device specifications for any client, and the client OS for Station 15/10 and the RPOS back office is never stated. https://help.spoton.com/space/SK/1194557666 · retrieved 2026-08-03

hardware-handheld-purpose-built

The handheld is purpose-built with an integrated reader: SpotOn Serve runs on the A920 or A77, taking orders, printing requisitions and accepting card payment on the device, with a separate SpotOn Handheld SKU published at $375 on the pricing page and a Multi Charger best-practices guide. Shortfall: no drop rating and no IP ingress rating are published for any SpotOn handheld. https://help.spoton.com/space/SK/1139474863 · retrieved 2026-08-03

hardware-handheld-battery-swap differentiator

The only rated battery life SpotOn publishes belongs to a discontinued device. The FAQ page carrying "Run time - 8 hours" and the measured "App open with max screen brightness for 8 hours = battery drop from 100% to 36%" opens by stating "SpotOn Serve is an EOL. We still offer support, but no new services are implemented." For current hardware there is no rating: the Express Handheld articles carry no battery section, the "SpotOn Handhelds" and "Handheld | SpotOn Express" pages render empty, and the A800 spec sheet gives only the cell - "Battery + Charging: 7.2 V / 2300 mAh" - with no run time. Shortfalls: no hot-swap or field-replaceable battery is documented for any SpotOn device (the fleet answer is a multi-charger cradle), and the published full-shift figure covers an end-of-life handheld rather than the one on the price list. https://help.spoton.com/space/SK/3176005634 · retrieved 2026-08-03 adversarially verified

hardware-handheld-lte

"It's been confirmed that the Android device prioritizes Wi-Fi over cellular. It will automatically switch to cellular if the Wi-Fi connection is lost (assuming cellular is turned on)" — documented automatic cellular fallback on the Serve handheld. https://help.spoton.com/space/SK/1194557666 · retrieved 2026-08-03

hardware-offline-mode

Offline is documented properly where it exists: Express POS and Kiosk offer Auto/On/Off modes where "orders and payments continue; data syncs once the internet connection is restored. Orders are still sent to the kitchen printer or KDS", and the A800 article enumerates exactly what degrades (PIN debit unavailable, reporting does not update, surcharging unsupported, final payment status delayed) with per-transaction, cumulative and duration caps. Shortfall: "Offline Mode is not available for RPOS devices" — the flagship table-service POS has no documented offline path, which contradicts the marketing page's "blackout-proof offline mode". https://help.spoton.com/space/SK/4073652945 · retrieved 2026-08-03

hardware-kds

Express KDS is genuinely first-party: order cards with per-type header colours, In Progress and Completed states with completion timing, item and ticket bumping, a distinct Expo screen, multi-KDS bump propagation, Spanish language support at device level, and Express KDS Hardware documentation. Shortfall: SpotOn Restaurant (RPOS) has no first-party KDS — its kitchen screen is an integration, and the Kitchen Display System Integrations index lists Fresh KDS, ChefTab and QSR Automations as the options. https://help.spoton.com/space/SK/4341727233 · retrieved 2026-08-03

hardware-kiosk differentiator

The kiosk is a supported Express device class sharing the POS menu engine — categories are shown or hidden per "POS, Handheld, and Kiosk", offline mode is configured on "SpotOn Express POS and Kiosk devices", and tip screens are documented for kiosks. Shortfalls: no countertop-versus-freestanding form factors are described, no ADA or accessibility conformance is published, and RPOS kiosks come from the Bite Kiosk or Reddie Group partners rather than SpotOn. https://help.spoton.com/space/SK/3896770593 · retrieved 2026-08-03

hardware-drive-thru

Reddie Group | SpotOn Integrations: Reddie digital menu boards sync with the SpotOn menu and are offered 'from countertop kiosks to full drive-thru setups'; SpotOn's own integration page lists 'Indoor and drive-thru display options ... digital drive-thru boards' in 43", 49" and 55" sizes with cloud remote management. Shortfalls: partner hardware sold and supported by Reddie, not SpotOn; no order confirmation display, no speaker/headset integration and no speed-of-service timer is documented. https://help.spoton.com/space/SK/4240539654 · retrieved 2026-09-03 adversarially verified

hardware-printer-compatibility

Third-party printers are documented by model: an Epson TM-L100 label printer has two dedicated setup articles (static IP assignment and disabling paper-removal standby), a "Worldpay Cash Drawer Hardware Guide & Setup" covers a non-SpotOn drawer, and RPOS printer configuration is generic (Printers & Kitchen Displays, requisition groups, conditional print routes). Shortfall: no published compatibility list of supported ESC/POS models or manufacturers exists, and network-printer support is implied by the static-IP guidance rather than stated. https://help.spoton.com/space/SK/5004329007 · retrieved 2026-08-03

hardware-peripherals

The standard peripheral set is documented individually: cash drawers with per-user assignment ("Assign Cash Drawer | SpotOn Restaurant FOH", plus a Worldpay cash drawer hardware guide), a named barcode scanner with setup and reconfiguration articles (Honeywell Genesis 7580g), scales via price-embedded barcodes ("merchants can use a barcode scale to pre-label products. When the barcode is scanned, the POS identifies the item and applies the correct price automatically. Requirements: a compatible Honeywell scanner and a barcode scale that prints GS1-standard barcodes (UPC-A, UPC-B, or EAN-13)"), and a customer-facing display with its own connection and MSR-cover articles. https://help.spoton.com/space/SK/2161016852 · retrieved 2026-08-03

hardware-p2pe-terminal

Card entry is on payment terminals under a managed PCI programme, and SpotOn states "our solutions minimize your exposure to cardholder data, reducing the PCI DSS compliance scope", with SecureTrust by Viking Cloud guiding merchants "through the SAQ process, tailored to your specific business model and compliance level". Shortfall: no PCI-listed P2PE solution is named and SpotOn does not state which SAQ type its merchants qualify for — the merchant is routed to a third party to determine it. https://help.spoton.com/space/SK/4283203664 · retrieved 2026-08-03

hardware-tap-to-phone differentiator

The SpotOn Mobile card reader article: 'This product is deprecated ... we do not offer any swaps or replacements. Please consider a hardware upgrade if needed'; SpotOn Mobile acceptance on iOS/Android requires that Bluetooth reader (Activation | SpotOn Mobile). The pricing page's FAQ refuses customer-owned POS hardware or tablets, and the hardware page states SpotOn 'uses proprietary, secured, and closed-system hardware'. No commodity-device contactless acceptance without a reader is documented anywhere. https://help.spoton.com/space/SK/1169129688 · retrieved 2026-09-03 adversarially verified

hardware-pricing-transparency differentiator

Per-SKU list prices are published on the public pricing page: "Station 15: $995 $750/each", "Station 10: $550 $415", "Handheld: $500 $375/each", "Guest-facing display: $200", "Wireless router: $300". Shortfalls: this is the pricing page rather than documentation, KDS screens and kitchen printers are not priced anywhere, and implementation costs are acknowledged but not quantified. https://www.spoton.com/pricing/ · retrieved 2026-08-03 adversarially verified

hardware-ownership-vs-lease differentiator

Hardware is bought, not leased, and ownership vests on a stated timetable: the published POS terms provide that cancelling within one year of installation requires the customer to "pay SpotOn the difference between your initial purchase amount and the full List Price of all hardware purchased", and that after one year of installation the customer owns the equipment with no penalty. Purchase prices are published per SKU on the pricing page. https://www.spoton.com/legal/point-of-sale-terms/ · retrieved 2026-08-03 adversarially verified

hardware-usable-after-churn differentiator

SpotOn's own hardware page answers the question in its FAQ: 'Can I run my own software on SpotOn POS hardware? No. SpotOn uses proprietary, secured, and closed-system hardware designed specifically for our software.' The same page lists the Station 15 at $995 and the Station 10 at $550 as SpotOn's proprietary units. Combined with the POS terms already on the record (the customer owns the equipment after one year), the position is that the operator owns terminals that will run nothing but SpotOn. A statement that the hardware is closed by design is positive evidence that it is not usable with other software after cancellation, which is what the claim asks. https://www.spoton.com/hardware/ · retrieved 2026-09-02 adversarially verified

hardware-rma-sla differentiator

No hardware warranty term and no advance-exchange or depot-swap turnaround is published on the pricing page, in the POS terms, or in the knowledge base.

hardware-byod

A staff-facing app runs on personal devices: SpotOn Mobile "makes it easy to accept tap, swipe, and cash payments from an iOS or Android mobile device" using a paired Bluetooth reader, with its own activation flow. Shortfall: no permission or security model for personal devices is documented, and the restaurant POS ordering app is not offered on staff-owned hardware. https://help.spoton.com/space/SK/1091043420 · retrieved 2026-08-03

hardware-remote-device-management differentiator

No device-management console showing terminals, printers and KDS as online/offline with remote reboot and staged updates is documented. Terminal updates are pulled by the operator (refresh code 000111 or Show Commands > Refresh).

hardware-selfpour-scales

Beverage hardware is integrated through named partners: BarTrack and Bevchek for draft monitoring, BeerSAVER, and BarVision for pour spouts that identify "over-pours, unrecorded pours, and loss points", all listed under Inventory Management Integrations with individual articles. Shortfall: these feed inventory and variance analysis; no article documents a pour posting automatically as a line onto an open POS tab, and no self-pour tap wall integration is listed. https://help.spoton.com/space/SK/2319024540 · retrieved 2026-08-03

hardware-callerid-integration

Caller ID is a built-in FOH surface with BOH configuration: "This section covers the configuration and management of stations and tables in SpotOn Restaurant's Back of House. Use the guides below to set up station types, customize command bars, design table layouts, manage table statuses, and configure caller ID settings for your restaurant." Caller ID is a Show Commands button ("Utilize Caller ID Screen"), a Command Bar button under Customer & Communication Tools, and a selectable POS Start Screen, alongside Customer Lookup with contact info, notes, address and order history. https://help.spoton.com/space/SK/2099314897 · retrieved 2026-08-03

extensibility-public-api-docs

There is no public API reference. developers.spoton.com redirects to spoton.com/developer-center, which offers "Get the resources you need to successfully integrate with SpotOn" and then routes the reader to a "SpotOn Partner Integration Intake Form" — no endpoints, no schemas, no authentication model. The 1,044-page public knowledge base contains no developer or API section; the sole API reference anywhere on SpotOn's public properties is a passing mention of "an open API" for SpotOn Reserve reservations. https://www.spoton.com/developer-center/ · retrieved 2026-08-03 adversarially verified

extensibility-api-access-cost differentiator

No partner fee, revenue share, certification cost or plan requirement for integration access is published anywhere. Access is negotiated through the intake form, so the cost cannot be determined.

extensibility-free-sandbox differentiator

No sandbox, test environment or seeded test data is mentioned on the developer centre or anywhere in the knowledge base.

extensibility-oauth-partner-apps

No authentication model is published — no OAuth flow, no scope model, no token or key lifecycle. Integrations are provisioned by SpotOn on the merchant's behalf, and the mechanism is not described.

extensibility-webhooks-push

No webhook or event-push documentation exists on any public SpotOn property.

extensibility-webhook-reliability differentiator

With no documented webhook mechanism there is nothing published about signing, retry or replay.

extensibility-order-injection-api

A write path into the POS demonstrably exists and is used by certified partners: Checkmate "instantly transmits the order to your POS", Chowly is "a two-way integration" through which "3rd party digital orders will flow directly into the POS", Deliverect and Incentivio do the same, and Bite Kiosk is "a fully customizable digital ordering solution utilizing a two-way integration with SpotOn Restaurant. Orders placed through the kiosk will go directly into the POS and KDS". Shortfall: the interface is partner-gated and entirely undocumented publicly — an operator or an unaffiliated developer cannot obtain it, and no request or response contract is published. https://help.spoton.com/space/SK/2320367903 · retrieved 2026-08-03

extensibility-menu-write-api differentiator

Programmatic menu movement in both directions is evidenced through partners: SpotOn publishes menus outbound to DoorDash and Uber Eats in real time, and Reddie Group's digital signage integration states "Menu Syncing — Programmatic updates ensure that any changes made in SpotOn are reflected instantly on digital menu boards and kiosks." Shortfall: every documented flow is read/publish outward from the SpotOn menu; no inbound menu write API is documented, and no schema exists publicly for either direction. https://help.spoton.com/space/SK/4240539654 · retrieved 2026-08-03

extensibility-doordash-preferred differentiator

SpotOn is not identified as a DoorDash Preferred Integration Partner in its own DoorDash integration article, and no DPIP designation was found on any SpotOn page. Absence of a claim is not evidence either way, so this stays unresolved.

extensibility-first-party-delivery-integrations differentiator

DoorDash and Uber Eats both have direct, first-party SpotOn integrations covering menu sync and order injection with no middleware layer, documented individually and working across both RPOS and Express. Shortfall: Grubhub has no direct integration article — it is reachable only through Chowly, Deliverect or Checkmate, all of which are separately contracted paid layers. https://help.spoton.com/space/SK/4629856267 · retrieved 2026-08-03

extensibility-middleware-compatibility

The Online Ordering Integrations index enumerates the aggregation layer explicitly: "It includes integrations across key third-party ordering platforms and marketplaces, with partners such as DoorDash, Uber Eats, Chowly, Deliverect, Incentivio, and Order with Google." Checkmate has its own article plus a "Checkmate Partners Compatibility" page, and Chowly and Deliverect each have dedicated setup articles — four of the five named middleware platforms are supported endpoints. https://help.spoton.com/space/SK/2319286787 · retrieved 2026-08-03

extensibility-accounting-connectors

The Accounting Integrations index lists vendor-maintained connectors with individual articles: QuickBooks, Restaurant365, BackOffice (formerly RASI), Restaurant Systems Pro, Shogo and DAVO for sales-tax withholding and filing. A first-party "QuickBooks Export" report also ships in the RPOS reporting set, so the QuickBooks path is journal-mapped rather than raw CSV. https://help.spoton.com/space/SK/2293072079 · retrieved 2026-08-03

extensibility-payroll-export

Named payroll destinations with their own articles: "ADP Formatted Export | SpotOn Restaurant Integrations" and "Paycor (Export) | SpotOn Restaurant Integrations", plus 7shifts and HotSchedules for scheduling and TipHaus and GratShare for tip distribution, all fed from POS labour hours. https://help.spoton.com/space/SK/2320269514 · retrieved 2026-08-03

extensibility-app-marketplace

A public, browsable integration catalogue exists: SpotOn Integrations is organised into Accounting, Food Delivery, Inventory Management, Kitchen Display System, Online Ordering, Payroll/Tip/Scheduling, Reporting and Reservation categories, each with per-partner articles — roughly forty named third-party products, all readable without a login. Shortfall: it is documentation, not a marketplace — there is no self-install, no operator-granted authorisation flow, and nothing an operator can enable without contacting SpotOn or the partner. https://help.spoton.com/space/SK/2292285666 · retrieved 2026-08-03

extensibility-headless-embedded

No headless or embedded mode is documented. The kiosk and ordering surfaces that do drive the transaction engine (Bite Kiosk, Reddie) are individually negotiated partner integrations with no published interface.

extensibility-data-portability-exit differentiator

The published Merchant Terms decline to commit to it: on termination the client must request its data and "SpotOn makes no representations or warranties about its ability to return information", while SpotOn separately "reserves the right to access, retain, aggregate, process and share with third parties... all data available to SpotOn as a result of its performance of the Services". No machine-readable export format is documented, and there is no API to pull the history through. https://www.spoton.com/legal/merchant-terms/ · retrieved 2026-08-03

reliability-offline-order-entry

On SpotOn Express and Kiosk, order entry survives an outage and the vendor documents it: "Orders and payments continue; data syncs once the internet connection is restored. Orders are still sent to the kitchen printer or KDS", with Auto mode entering and leaving offline automatically. Shortfall: the same article states "Offline Mode is not available for RPOS devices". SpotOn Restaurant — the table-service flagship the pricing page sells — has no documented offline order-entry behaviour, while the marketing page claims offline mode "keeps all stations and devices connected and orders firing to the kitchen". The documentation and the marketing disagree and the documentation is the better source. https://help.spoton.com/space/SK/4073652945 · retrieved 2026-08-03

reliability-offline-card-auth differentiator

Store-and-forward is documented on the A800 terminal in full — payments stored on device, sent automatically on reconnect, with per-transaction, cumulative and maximum-offline-duration caps — and Express carries the same offline mode for POS and Kiosk. Shortfall: not available on RPOS devices, and the same article warns that "if the terminal powers off before reconnecting, stored offline payments cannot be recovered." https://help.spoton.com/space/SK/4658331708 · retrieved 2026-08-03 adversarially verified

reliability-offline-decline-liability differentiator

Liability is stated unambiguously and the caps are published. "Funds are not guaranteed, as payments are not processed until the device reconnects"; "offline payments may still be declined later when they are processed online"; "Will I get paid for offline payments? Yes. As long as the terminal reconnects and the payments are successfully processed... Payments are not guaranteed until they are submitted online." The SpotOn Lite settings article puts it bluntly: "You are fully liable for failed captures, chargebacks, and disputes of offline payments." Caps are enumerated as maximum per transaction, maximum total accepted offline, and maximum time offline. https://help.spoton.com/space/SK/4658331708 · retrieved 2026-08-03 adversarially verified

reliability-lan-degraded-multi-terminal differentiator

SpotOn's offline-mode guide describes multi-device operation during an internet outage: 'All stations, terminals, and handheld devices stay connected to each other via your local network. You can even start an order on one device and pick it up from another device - POS station, handheld, both work. Orders keep firing to your kitchen display system and receipt printer', and lists 'Keeping all devices and stations connected to each other via local network' among the functions that remain available, citing a stress test 'with 15,000 guests and 100 POS devices'. Shortfall: this is a marketing guide, not the knowledge base - the A800 offline article documents per-device behaviour only - it does not say which product line (SpotOn Restaurant or Express) it describes, and it does not state how table state or a check open on two devices is reconciled. https://www.spoton.com/blog/pos-offline-mode/ · retrieved 2026-09-02 adversarially verified

reliability-local-transaction-engine differentiator

Configuring Offline Mode | SpotOn Express: with Auto offline mode the POS or kiosk 'continues functioning during internet disruptions', 'orders are still sent to the kitchen printer or KDS', and orders and payments sync on reconnect; Offline Mode with Fresh KDS states that on 'the local SpotOn provided network' orders sent from the POS still reach the KDS without an ISP connection. Shortfalls: no named local server, edge appliance or store controller is documented - the ordering path is device-local store-and-forward over the SpotOn-provided LAN; the same article states 'Offline Mode is not available for RPOS devices'. https://help.spoton.com/space/SK/4073652945 · retrieved 2026-09-03 adversarially verified

reliability-offline-kds-printing

Documented for Express: "Fresh KDS for Express supports partial offline mode functionality. When a Fresh KDS is connected to the local SpotOn provided network, but the local network doesn't have an active internet (ISP) connection, orders sent from the POS will still show up on Fresh KDS", and the Express offline article confirms tickets still reach "the kitchen printer or KDS". Shortfalls: screen-to-screen bumping requires internet, new KDS logins fail offline, and no equivalent behaviour is documented for RPOS. https://help.spoton.com/space/SK/5085823000 · retrieved 2026-08-03

reliability-printer-fallback

RPOS Failover Print Routing: an alternate printer route 'will automatically print should the default printer fail', with an ordered failover printer list per location and an Enable Printer Failover / Print Failover Plan setting on the printer. Shortfalls: no staff alert when failover occurs; failover targets are printers, not KDS stations; Express print routing documents no failover. https://help.spoton.com/space/SK/762314779 · retrieved 2026-09-03 adversarially verified

reliability-sync-conflict-handling

No conflict-resolution model for concurrent edits during a network partition is documented.

reliability-offline-feature-matrix

SpotOn publishes an explicit degradation list rather than a marketing claim. "Features Not Available Offline... PIN Debit is not available. The card MUST be processed as a credit. Reporting does not update. Surcharging is not supported. Final payment status is delayed." It also lists what not to do while offline (power off the terminal, let the battery die, close the app) and warns that stored payments are unrecoverable if the device powers down. Fresh KDS carries a second matrix — new logins, online order receipt, screen-to-screen bumping, SMS updates and real-time analytics are all enumerated as offline-unavailable. https://help.spoton.com/space/SK/4658331708 · retrieved 2026-08-03 adversarially verified

reliability-public-status-page

status.spoton.com is public and requires no login. It publishes per-component state across Core Services (POS, Retail, Online Ordering, Reporting, Dashboards), Payments (TSYS and Worldpay), Support, additional products (Loyalty, Reserve, Kiosk, Teamwork, KDS, Serve, Virtual Terminal) and 30+ named integrations, with "uptime over the past 90 days" published per component — most reading 100.0% or 99.99% — plus a historical uptime view. Publishing rolling uptime percentages per component is better disclosure than most of this peer group manages. https://status.spoton.com/ · retrieved 2026-08-03

reliability-247-live-support

The public pricing page states "24/7 support included" at no extra charge on every plan, and the knowledge base publishes a live support number, (877) 814-4102, as the escalation path in articles across the product set (Express offline mode, KDS prep-time alerts, Retail fee configuration). https://www.spoton.com/pricing/ · retrieved 2026-08-03 adversarially verified

reliability-onsite-install differentiator

Installer is a distinct first-party field role with its own documented implementation workflow. The knowledge base’s "Installer & Onboarding Specialist Referral Talk Tracks" is written for installers working "the Implementation environment", gated on an "Implementation Triage Slack channel" with green/yellow/red per-merchant status, and scripts the installer’s own words after a "Successful Install": "I’m really glad everything went smoothly today!", with instructions to hold off where "the install or training faced delays or quality issues". A separate article, "Booking a Virtual Site Survey (VSS)", documents the pre-install site-readiness step and marks it explicitly as the remote option - "a remote assessment conducted via video call to evaluate a site’s readiness". The pricing FAQ confirms it is billed: "Implementation costs go toward your custom menu build, installation, and personalized training for your team." PROVENANCE NOTED 2026-08-10: the cited URL is served under /space/SK/ (the public knowledge base, space 944898303) but the Confluence API reports the page lives in space 4015718532, "CX: PMO Shared Services" — an internal enablement space. The space segment is not validated against membership, so the page resolves under SK while its own space key 404s. The document is publicly readable first-party vendor material either way, so the grade is unchanged; it is recorded because the URL alone does not reveal that this is sales-enablement rather than product documentation. https://help.spoton.com/space/SK/4456513592 · retrieved 2026-08-03 adversarially verified

reliability-menu-build-service differentiator

Login | SpotOn Restaurant BOH: before install day the operator may add employees, but 'Full Back of House access - including printer/KDS setup, stations, and advanced configurations - is locked until the SpotOn installer unlocks it on install day. The installer completes the remaining setup during installation.' The Change of Ownership article treats 'whether a new menu build is required' as an item SpotOn's team scopes for a new owner. Shortfalls: no page commits SpotOn to building the initial menu as part of onboarding or says whether it is charged; the knowledge base teaches the operator to build it, and Express offers an AI Menu Editor instead. https://help.spoton.com/space/SK/516686416 · retrieved 2026-09-03 adversarially verified

reliability-hardware-replacement-sla

No advance-exchange programme or replacement turnaround is published in the terms, on the pricing page, or in the knowledge base.

reliability-pci-dss-4-attestation

SpotOn does run a trust centre at trust.spoton.com listing 'PCI DSS v4.0.1' and 'SOC 2 Type 2', which is a current-version PCI claim covering the post-March-2025 requirements, and the merchant side is separately staffed — the PCI Compliance Merchant Guide gives 24/7 access to SecureTrust by Viking Cloud at 1-800-363-1621. Shortfall: the attestation itself is not published. The trust centre gates the artefacts behind 'Get access' and 'View & download sensitive information', so no Attestation of Compliance, no validated P2PE listing and no SAQ-type statement for SpotOn merchants is readable without requesting access. https://trust.spoton.com/ · retrieved 2026-08-03

reliability-mfa-role-based-access

MFA is enforced on sensitive Dashboard operations and documented as a prerequisite: changing the bank account requires "Multi-Factor Authentication (MFA) enabled for your account" and a "Step 4: Verify Your Identity (MFA)", and a "Complete any MFA prompt if requested" step recurs through the Dashboard article set (Reviews, Statements, Custom Views, My Team, DayCheck, Profit Assist, online ordering settings). Role-based access is the Job Positions / Employee POS Permissions / Manager Permissions model, granular per action and per location. https://help.spoton.com/space/SK/4176969851 · retrieved 2026-08-03

reliability-self-serve-training

A free public training library exists and is substantial: 1,044 public knowledge-base pages requiring no login, organised by product, with video tutorial articles for Terminal, Serve (Quick Send & Pay) and SpotOn Order, plus release-note subscriptions and Spanish-language KDS documentation. Shortfall: no training or practice mode on the terminal is documented — staff learn on the live system or from video. https://help.spoton.com/space/SK/1762951196 · retrieved 2026-08-03

reliability-failover-terminal-role differentiator

No master/server terminal role and no automatic promotion of a secondary terminal on failure are documented.

reliability-cellular-backup

Documented automatic failover on the Serve handheld: "It's been confirmed that the Android device prioritizes Wi-Fi over cellular. It will automatically switch to cellular if the Wi-Fi connection is lost (assuming cellular is turned on)." Reserve's iPad Host App carries a comparable documented LTE path. https://help.spoton.com/space/SK/1194557666 · retrieved 2026-08-03

commercial-month-to-month-contract differentiator

The published POS terms state it directly for the paid software tier: "Your Restaurant POS and processing agreement is on a month-to-month contract that you may cancel at any time", with cancellation by email to restaurant@spoton.com or by phone. The pricing page corroborates: POS Essentials at $55/station is sold with "month-to-month flexibility" while only the $0/station All-In plan carries a "2yr minimum term". https://www.spoton.com/legal/point-of-sale-terms/ · retrieved 2026-08-03 adversarially verified

commercial-no-early-termination-fee differentiator

Two distinct exit charges are published. The POS terms impose a hardware clawback within the first year — cancelling requires the customer to "pay SpotOn the difference between your initial purchase amount and the full List Price of all hardware purchased", reclaiming the promotional discount on every terminal — and the Merchant Terms add liquidated damages on the subscription: on termination other than for SpotOn's breach, "Client shall owe and pay all Fees due for monthly subscription months for all unpaid months remaining during the Term", which bites on the 2-year All-In plan. https://www.spoton.com/legal/point-of-sale-terms/ · retrieved 2026-08-03

commercial-autorenew-terms-published

The term structure is public: the Merchant Terms provide that the contract "shall remain in effect so long as Client has contracted for or is receiving or using any Services", client termination requires "thirty (30) days' written notice... if SpotOn materially breaches", and fee changes carry at least 30 days' notice. Shortfall: no auto-renewal term length and no required non-renewal notice window are published for the 2-year All-In plan — the published documents cover a month-to-month agreement and a breach-termination right, not renewal mechanics. https://www.spoton.com/legal/merchant-terms/ · retrieved 2026-08-03

commercial-processing-not-bundled differentiator

A third-party processor is contemplated by the published POS terms, and priced: "Should you wish to continue to use your SpotOn Restaurant system, but partner with a different payment processor, you will pay a $995 conversion fee and your software license costs will double." Shortfalls: the conversion charge is four figures and the software penalty is permanent rather than one-off; the same terms sell POS and processing as a single instrument ("Your Restaurant POS and processing agreement is on a month-to-month contract"); and the $0/station All-In plan cannot survive de-integration at all, because the pricing FAQ states "you pay for your hardware and software costs over time with a higher credit card processing rate." https://www.spoton.com/legal/point-of-sale-terms/ · retrieved 2026-08-03 adversarially verified

commercial-interchange-plus-published differentiator

The pricing page enumerates the available rate structures and interchange-plus is not among them: All-In at "2.79% + $0.20" card present, POS Essentials at "2.45% + $0.15", keyed rates for each, an Amex carve-out, and "Custom rates" only under the quote-only Build Your Own plan. No cost-plus option and no bps markup over interchange is published anywhere on SpotOn's public site. https://www.spoton.com/pricing/ · retrieved 2026-08-03 adversarially verified

commercial-rate-increase-clause differentiator

The exit right is real and verbatim: "SpotOn may change any Fees that it charges for any Services or Hardware provided by SpotOn by giving Client notice of such change (“Fee Change”) at least 30 days before the change becomes effective. Unless otherwise stated, if Client does not agree to any such Fee Change, Client may terminate this Contract... by notifying SpotOn of termination prior to the effective date of the Fee Change." Terminating that way is "expressly permitted under this Contract" and so escapes the remaining-months liquidated damages. Shortfalls: increases are not capped and are not confined to pass-through interchange or network changes; and the exit is not penalty-free, because the same Merchant Terms provide that "Clients using Hardware that terminate this Contract within two years of its Effective Date may be charged the difference between the list price for the Hardware purchased from SpotOn and the discounted price paid by the Client", unconditional on the reason for termination. Every SpotOn terminal is sold at a promotional discount, so an operator leaving over a rate rise inside two years repays it. https://www.spoton.com/legal/merchant-terms/ · retrieved 2026-08-03 adversarially verified

commercial-pricing-published

Specific dollar figures are published per station and per plan: All-In "$0/station per month" with a 2-year minimum term, POS Essentials "$55/station per month" month-to-month, a "Core Bundle" at "$50/month" plus "20bps of GPV (capped at $200)", and Build Your Own at custom pricing. Hardware is priced per SKU on the same page. This is materially more disclosure than most of the mainstream restaurant peer group. https://www.spoton.com/pricing/ · retrieved 2026-08-03 adversarially verified

commercial-module-unbundling differentiator

SpotOn's marketing product page publishes an a-la-carte module price: 'Restaurant owners that want hands-off restaurant marketing automation can add Marketing Assist for $95 per month. Restaurant SMS marketing software is available for an additional monthly cost based on message volume', while the base marketing tools and the AI menu assistant are 'included at no extra cost' (www.spoton.com/solutions/ai-menu-assistant/). So at least one named module is purchasable individually at a published monthly price on top of the POS. Shortfall: the pricing page itself sells bundles (Core Bundle at $50/month plus 20 bps of GPV) rather than a per-module price list, only Marketing Assist and SMS carry a standalone figure, and nothing states that a module can be cancelled without repricing the base subscription. https://www.spoton.com/solutions/marketing/ · retrieved 2026-09-02 adversarially verified

commercial-hardware-purchase-outright

Hardware is purchased, at published per-SKU prices, and ownership is explicit: under the POS terms, after one year of installation the customer owns the equipment and no cancellation penalty applies. The clawback within the first year is framed as recovering the discount off "the full List Price of all hardware purchased" — a purchase, not a lease. No mandatory hardware rental or multi-year lease appears in the published terms or on the pricing page. https://www.spoton.com/legal/point-of-sale-terms/ · retrieved 2026-08-03

commercial-hardware-not-locked differentiator

Non-proprietary hardware is documented by model in several places: an Epson TM-L100 label printer with two dedicated configuration articles, a Honeywell Genesis 7580g barcode scanner with setup and reconfiguration guides, a GS1-standard barcode scale, a Worldpay cash drawer, an ELO customer-facing display, and operator-sourced tablets and bump bars for Fresh KDS. Shortfall: the POS terminals themselves are vendor-supplied only — Station 15, Station 10, the Handheld, Serve and the A800 — and no article documents running SpotOn Restaurant or Express on third-party hardware. https://help.spoton.com/space/SK/5004329007 · retrieved 2026-08-03

commercial-data-export-self-serve

Reports are self-serve and pushable: any report with the Print drop-down can be subscribed to for "automated daily email reports", a QuickBooks Export report ships in the RPOS reporting set, and Express offers a Daily Recap subscription. Shortfall: what is exportable is the report layer — no full transactional export of orders, line items, payments and labour is documented, there is no API to pull it, and the Merchant Terms disclaim any warranty that SpotOn can return client information on request. https://help.spoton.com/space/SK/2349728048 · retrieved 2026-08-03 adversarially verified

commercial-export-customer-and-loyalty differentiator

The Dashboard Customers article documents importing a customer list and editing individual profiles; no export of the guest list, loyalty point ledger or gift-card liability balance is documented. Whether one exists via a support request cannot be determined from public sources, and gift-card balances are held by eCard Systems rather than by SpotOn.

commercial-post-termination-export-window differentiator

The published Merchant Terms create no retrieval window and no return obligation: the client must request its data and "SpotOn makes no representations or warranties about its ability to return information". There is no defined number of days, no format commitment, and no counterpart provision in the POS terms. https://www.spoton.com/legal/merchant-terms/ · retrieved 2026-08-03

commercial-data-ownership-clause differentiator

The published Merchant Terms assert the opposite of the claim. SpotOn "reserves the right to access, retain, aggregate, process and share with third parties... all data available to SpotOn as a result of its performance of the Services" — a right that is not confined to aggregated or de-identified use — and no clause states that the merchant owns its transaction and customer data. Disputes are additionally routed to binding arbitration with jury-trial and class-action waivers. https://www.spoton.com/legal/merchant-terms/ · retrieved 2026-08-03

commercial-pci-p2pe-tokenization

The vendor makes a scope-reduction claim and backs it with a versioned attestation listing: trust.spoton.com carries 'PCI DSS v4.0.1' and 'SOC 2 Type 2', and the PCI Compliance Guide for Merchants states 'our solutions minimize your exposure to cardholder data, reducing the PCI DSS compliance scope'; the Credit Card Transactions report shows partial PANs only. Shortfall: no validated P2PE listing is named, no tokenisation architecture is described, and SpotOn does not name the applicable SAQ — the determination is delegated to the merchant and to SecureTrust by Viking Cloud. https://trust.spoton.com/ · retrieved 2026-08-03

commercial-pci-dss-4-controls

One of the two named controls is demonstrably in force: MFA is required on the merchant Dashboard, documented as a prerequisite for sensitive changes ("Multi-Factor Authentication (MFA) enabled for your account", "Step 4: Verify Your Identity (MFA)") and recurring as a step across the Dashboard article set. Shortfalls: nothing published addresses payment-page script integrity monitoring under Requirements 6.4.3 and 11.6.1 for SpotOn-hosted ordering pages, and MFA on POS terminal administrative login is not documented — POS authority is a manager code or an unencrypted Manager Card ("Manager cards are not encrypted. The system reads the plain-text numeric code printed on the back of the card"). https://help.spoton.com/space/SK/4176969851 · retrieved 2026-08-03

commercial-privacy-dsar-tooling

There is a published, documented intake route for data requests — "How to Submit Legal Requests for Customer Information" — and the guest record carries an editable opt-in status that an operator can change on request. Shortfall: that article is a legal-process channel, not operator-facing DSAR tooling; no in-app workflow to locate, export or delete an individual guest's records is documented, and no executable DPA was found on SpotOn's public legal pages. https://help.spoton.com/space/SK/4673863715 · retrieved 2026-08-03

commercial-wcag-kiosk-accessibility differentiator

SpotOn publishes an accessibility statement committing to 'conform with applicable accessibility standards included in the W3C's WCAG 2.1 Level A and AA guidelines'. Shortfalls: it is a general web accessibility statement, not an accessibility conformance report — no VPAT or ACR is published, the statement does not name the self-order kiosk or the consumer ordering flow as in scope, and no tactile or audio non-visual access mode is documented for the kiosk anywhere in the knowledge base. https://www.spoton.com/legal/accessibility-statement/ · retrieved 2026-08-03

commercial-dual-pricing-compliant differentiator

Both compliant fee-offset programmes are documented with their guardrails. Surcharging: "SpotOn's Credit Card Surcharge automatically applies the surcharge to credit card transactions, but not debit or prepaid transactions", capped at "the lesser of either the merchant's current discount rate... or 3% of the transaction total", with a required receipt line item ("Credit Card Surcharge (3%): $3.00"), entrance and point-of-sale signage, equal application across all card brands, and 30-day network notification to Visa and Mastercard. Dual Pricing runs as a cash discount showing both totals at checkout, is "legal in all 50 states", is supplied with compliant signage, and carries an explicit warning that non-compliant framing exposes the merchant to Visa surcharge violations starting at $1,000. https://help.spoton.com/space/SK/4126277723 · retrieved 2026-08-03 adversarially verified