Vendors / Adjacent encroachers — ordering, middleware & back-office
SevenRooms
The reservations-plus-CRM incumbent for upscale FSR, now a DoorDash asset — which converts a neutral guest-data layer into a marketplace-owned one and makes "no cover fees" its headline wedge against OpenTable.
scored live legacy rubric
- Claims in scope
- 255
- Scored
- 36
- Assessed
- 24
- Unknown
- 231
- Not applicable
- 59
- Cells challenged
- 3
unknown, never as no.Identity
- Owner
- DoorDash, Inc. (NASDAQ: DASH) — acquisition announced May 6, 2025 at ~$1.2B all cash and completed June 13, 2025
- Parent
- DoorDash
- Who it is for
- Upscale full-service restaurants, hotels and multi-venue hospitality groups wanting reservations, table management, CRM and marketing
- Site
- https://sevenrooms.com/
Pricing
transparency: quote-only · unit: per venue per month (quote-only) · processor lock-in: unknown
- Software
- Three named plans — Starter, Growth, Premium — but no dollar figures; every plan is "get a quote." Starter explicitly includes DoorDash and Deliveroo reservation-marketplace access with no cover fees.
Capabilities
Every claim is binary and checkable. Grades: A primary documentation · B product documentation · C pricing or feature page · D marketing claim · E third-party reporting · F inference with no source. A yes on a differentiator claim requires A or B.
Menu, modifiers & pricing engine
menu-pricing-nested-modifiers
Ordering module implies some modifier support; depth, min/max and required flags undocumented.
menu-pricing-modifier-price-by-parent-size
Checked, unresolved. SevenRooms' help centre (help.sevenrooms.com) is entirely customer-login-gated — every article, section and category URL 302s to sevenrooms.com/login, so no menu-build documentation is publicly readable. Public first-party surfaces checked: the onboarding hub sevenrooms.com/newcustomer/settings/ (Required Settings, Booking Channels, Payments, POS sections — it has no menu or ordering configuration section at all), the pricing page plan feature lists, sevenrooms.com/platform/integrations-apis/, and the 29-page 'Getting Started with Online Ordering' PDF at go.sevenrooms.com, which is buyer-education marketing and contains no menu-build screens. The only public statement on menus is the marketing line that operators can 'design and update your menu with pictures, prices, modifiers and upsells' — grade D, and silent on whether a modifier price can vary by parent item and size as a matrix. Also noted: sevenrooms.com/platform/online-ordering/ now 301-redirects off-host to merchants.doordash.com/en-us/products/online-ordering, so the native ordering surface this claim would be scored against may no longer be separately documented.
menu-pricing-fractional-placement differentiator
Not scored by this record.
menu-pricing-half-and-half-rule differentiator
Not scored by this record.
menu-pricing-topping-quantity-tiers
Checked, unresolved, same retrieval wall as modifier-price-by-parent-size. help.sevenrooms.com articles all redirect to the customer login, so no modifier-group configuration reference could be read. Public first-party pages searched for 'modifier' and quantity-tier language: sevenrooms.com/newcustomer/settings/ (0 hits), sevenrooms.com/pricing/ feature breakdown (0 hits), sevenrooms.com/platform/integrations-apis/ (0 hits), and the online-ordering guide PDF (menu advice is editorial — 'curate the menu you'll offer for online ordering' — with no modifier mechanics). Nothing public states whether light/regular/extra tiers exist or whether a per-tier price multiplier is configurable, so this cannot be settled either way.
menu-pricing-size-style-matrix differentiator
Not scored by this record.
menu-pricing-included-allowance differentiator
Not scored by this record.
menu-pricing-combos
Not scored by this record.
menu-pricing-upsell-prompts differentiator
Not scored by this record.
menu-pricing-86-propagation
Not scored by this record.
menu-pricing-countdown-auto-86 differentiator
Not scored by this record.
menu-pricing-dayparting
Not scored by this record.
menu-pricing-channel-price-books
Not scored by this record.
menu-pricing-dual-pricing differentiator
Not scored by this record.
menu-pricing-versioning-effective-dates differentiator
Not scored by this record.
menu-pricing-franchise-hierarchy differentiator
Not scored by this record.
menu-pricing-allergen-nutrition
Not scored by this record.
menu-pricing-recipe-linkage differentiator
Not scored by this record.
menu-pricing-3p-menu-push
Not scored by this record.
menu-pricing-dynamic-pricing
Not scored by this record.
Payments & money movement
payments-processor-choice differentiator
Not scored by this record.
payments-published-rates differentiator
Not scored by this record.
payments-dual-pricing differentiator
Not scored by this record.
payments-surcharge-guardrails differentiator
Not scored by this record.
payments-emv-nfc
Ships no first-party payment terminals.
payments-softpos-tap-to-pay differentiator
Not scored by this record.
payments-pay-at-table
Not scored by this record.
payments-qr-guest-pay differentiator
Not scored by this record.
payments-tip-adjust
Not scored by this record.
payments-tip-pooling differentiator
Not scored by this record.
payments-offline-store-and-forward differentiator
Not scored by this record.
payments-offline-decline-liability differentiator
Not scored by this record.
payments-gift-cards
Checked, unresolved on conflicting first-party signals — deliberately not scored 'no'. Against: the onboarding hub's Payments section (sevenrooms.com/newcustomer/settings/) enumerates what an operator configures under payments and it is exclusively acquirer gateways — Stripe, FreedomPay, Network International, Cybersource, Adyen, Shift4 — with 'You will need to have an account with one of the following Payment Providers prior to integrating'; no gift-card or stored-value configuration appears anywhere in Required Settings or the Go Live checklist. The pricing page's plan feature lists (Starter / Growth / Premium) return zero hits for 'gift card'. The only gift-card mention on sevenrooms.com/platform/integrations-apis/ is the third-party partner Givex, described as providing 'omnichannel POS, gift card, loyalty and stored value ticketing solutions' — i.e. gift cards presented as a partner's capability, not SevenRooms'. For: SevenRooms hosts live venue gift-card purchase pages on its own domain (www.sevenrooms.com/explore/orto/ordering/giftcard), which renders client-side and returned only the 'Orto Ordering' heading to a non-JS fetch, so its mechanics could not be read. Selling a gift card is not the claim; the claim requires real-time balance tracking, group-wide redemption and redemption through the online-ordering channel, and no public page addresses any of the three. help.sevenrooms.com is login-gated end to end.
payments-house-accounts
Not scored by this record.
payments-split-tender
Not scored by this record.
payments-refund-void-controls
Checked, unresolved. SevenRooms does take refundable guest payments — reservation deposits and prepayments through its gateway integrations (Stripe, FreedomPay, Network International, Cybersource, Adyen, Shift4 per sevenrooms.com/newcustomer/settings/), and Square's support article on the SevenRooms integration states deposit refunds are handled in SevenRooms, not the POS — so the refund operation itself exists. What the claim requires is role-based authorization on voids/refunds/discounts/no-sales and an immutable audit log identifying the approver, and no public first-party surface addresses either half: the onboarding hub says only that 'User Accounts are fully customizable with different permission levels available per role' without naming refund among the gated actions; the Product and Service-Specific Terms (sevenrooms.com/product-specific-terms/, updated 2026-02-04) and the MSA contain no refund, void or approval-control language; and the help centre, where a refund-permission article would sit, is customer-login-gated end to end (help.sevenrooms.com articles 302 to www.sevenrooms.com/login; a direct article fetch returned HTTP 403 on 2026-08-04). Note the scoring surface is narrow anyway: SevenRooms is not the till, so POS-side voids, discounts and no-sales happen on the integrated third-party POS — only the deposit/prepayment refund half is scoreable against this vendor, and that half is behind the login gate.
payments-chargeback-tooling differentiator
Not scored by this record.
payments-card-on-file differentiator
Not scored by this record.
payments-payout-timing differentiator
Not scored by this record.
payments-multi-entity-routing differentiator
Not scored by this record.
payments-p2pe-pci4
Not scored by this record.
Delivery, dispatch & third-party channels
delivery-driver-roster
Migrated from the 2026-08-01 research pass; no source URL was recorded.
delivery-dispatch-board
Migrated from the 2026-08-01 research pass; no source URL was recorded.
delivery-route-map differentiator
Not scored by this record.
delivery-driver-tracking differentiator
Not scored by this record.
delivery-zones-polygon differentiator
Not scored by this record.
delivery-zone-pricing
Migrated from the 2026-08-01 research pass; no source URL was recorded.
delivery-address-validation
Not scored by this record.
delivery-driver-comp differentiator
Not scored by this record.
delivery-cash-reconcile
Not scored by this record.
delivery-daas-dispatch
Not scored by this record.
delivery-daas-fallback differentiator
Not scored by this record.
delivery-3p-direct-integration differentiator
Not scored by this record.
delivery-3p-injection
Not scored by this record.
delivery-menu-push
Not scored by this record.
delivery-86-sync
Not scored by this record.
delivery-store-pause
Not scored by this record.
delivery-3p-reconciliation differentiator
Not scored by this record.
delivery-injection-error-visibility differentiator
Not scored by this record.
delivery-tracking-page
Not scored by this record.
delivery-promise-time differentiator
Not scored by this record.
delivery-offline-behavior
Not scored by this record.
Digital ordering & guest-facing channels
digital-first-party-web
Online ordering is a listed Operations Hub capability on the venue's own channels; commission terms and direct-to-POS write-back not documented. https://sevenrooms.com/ · retrieved 2026-08-01
digital-menu-single-source
Menu is authored in SevenRooms; POS menu as single source not documented.
digital-native-app differentiator
Not scored by this record.
digital-account-saved-payment
The claim requires guest-created accounts with tokenized saved cards and one-tap reorder on first-party channels, and SevenRooms' own Product and Service-Specific Terms (Last Updated February 4, 2026) state the opposite for the one first-party ordering channel they still define: the Contactless Order and Pay section says venue guests 'will also be required to provide payment information for each transaction.' The other ordering product, the 'Online Ordering Connection Platform,' is defined only as technology facilitating ordering for the client's own delivery ('either by itself or via a so called last mile delivery services providers'), and none of the eleven products the terms enumerate includes a guest account, stored credential or reorder capability. Consistent with that, both first-party ordering marketing pages — sevenrooms.com/platform/online-ordering/ and sevenrooms.com/en/contactless-order-pay/ — now 301-redirect off-host to merchants.doordash.com/en-us/products/online-ordering (with SevenRooms referral UTM tags): post-acquisition, the consumer account-and-saved-card layer is DoorDash's marketplace product, which is not a first-party channel under this claim. https://sevenrooms.com/product-specific-terms/ · retrieved 2026-08-04
digital-upsell-engine differentiator
Not scored by this record.
digital-scheduled-pacing
Not scored by this record.
digital-fulfillment-modes
Not scored by this record.
digital-qr-table
Not scored by this record.
digital-kiosk differentiator
Not scored by this record.
digital-group-ordering
Not scored by this record.
digital-catering-portal differentiator
Not scored by this record.
digital-voice-ai-phone differentiator
Not scored by this record.
digital-drivethru-ai
Not scored by this record.
digital-sms-ordering
Not scored by this record.
digital-google-order differentiator
Not scored by this record.
digital-apple-business-connect
Not scored by this record.
digital-loyalty-attach
Not scored by this record.
digital-subscriptions
Not scored by this record.
digital-promo-parity
Not scored by this record.
digital-guest-data-ownership differentiator
Not scored by this record.
digital-checkout-pci-sca
Not scored by this record.
digital-surcharge-transparency differentiator
Not scored by this record.
Guest data, loyalty & marketing
guest-loyalty-unified-profile
CRM with guest profiles and segmentation spanning reservations, ordering and POS integrations; documented dedup/merge rules not public. https://sevenrooms.com/ · retrieved 2026-08-01
guest-loyalty-thirdparty-identity-attach differentiator
Not scored by this record.
guest-loyalty-accrual-models
Loyalty is a named Guest Experience Hub capability; supported accrual mechanics are not enumerated publicly. https://sevenrooms.com/ · retrieved 2026-08-01
guest-loyalty-tiers differentiator
Not scored by this record.
guest-loyalty-offline-behavior differentiator
Not scored by this record.
guest-loyalty-offer-stacking-rules differentiator
Not scored by this record.
guest-loyalty-targeted-offers differentiator
Not scored by this record.
guest-loyalty-rfm-segmentation differentiator
Not scored by this record.
guest-loyalty-lifecycle-automation
Marketing Hub covers segmentation plus email/SMS campaigns; always-on birthday/win-back templates not explicitly documented. https://sevenrooms.com/ · retrieved 2026-08-01
guest-loyalty-native-email-sms differentiator
Not scored by this record.
guest-loyalty-consent-management
Not scored by this record.
guest-loyalty-10dlc-registration
Not scored by this record.
guest-loyalty-campaign-attribution differentiator
Not scored by this record.
guest-loyalty-data-export-portability differentiator
Not scored by this record.
guest-loyalty-cdp-event-api differentiator
Not scored by this record.
guest-loyalty-review-capture-routing differentiator
Not scored by this record.
guest-loyalty-referral-program
Not scored by this record.
guest-loyalty-wallet-pass differentiator
Not scored by this record.
guest-loyalty-privacy-rights-tooling
Not scored by this record.
guest-loyalty-redemption-fraud-controls
Not scored by this record.
guest-loyalty-ai-offer-recommendation differentiator
Not scored by this record.
guest-loyalty-stored-value-gift
Not scored by this record.
Labor & workforce
labor-clock-in-at-pos
Migrated from the 2026-08-01 research pass; no source URL was recorded.
labor-photo-punch-verification differentiator
Not scored by this record.
labor-geofenced-mobile-punch
Not scored by this record.
labor-offline-time-punch differentiator
Not scored by this record.
labor-granular-rbac
Checked, unresolved — evidence exists but stops one level above the claim. The public onboarding hub sevenrooms.com/newcustomer/settings/ lists User Accounts as a required setting and states 'User Accounts are fully customizable with different permission levels available per role', and the pricing page describes the Group Portal as letting a group 'manage users en-mass'. That is grade C marketing/onboarding copy and it establishes only that roles carry differing permission levels, not that permissions are grantable per discrete action (void, comp, discount, refund, drawer open, price change, report access) and per location. The article that would settle it — 'Configure User Accounts (People Settings)', help.sevenrooms.com/hc/en-us/articles/22276861235099 — 302s to www.sevenrooms.com/login for an unauthenticated fetch, as does every other help-centre URL including the category index and the SSO section. Zendesk's search endpoints on that host return 401 and /hc/en-us/search 302s to login, so the permission list could not be enumerated. Not scored 'partial': no shortfall is documented, only unreadable detail.
labor-manager-override-audit
Checked, unresolved. No public SevenRooms surface mentions manager overrides, approval attribution, activity logs or an audit trail: 'audit' and 'override' return zero hits across sevenrooms.com/newcustomer/settings/, sevenrooms.com/pricing/ and sevenrooms.com/platform/integrations-apis/, and the MSA at sevenrooms.com/msa/ covers only contract and data terms. The help centre, which is where any change-log or user-activity documentation would sit, is customer-login-gated in full (help.sevenrooms.com/hc/en-us and every article beneath it 302 to www.sevenrooms.com/login), and its Zendesk search API returns 401. Absence of a public mention here is a retrieval limit, not evidence of absence.
labor-native-scheduling differentiator
Not scored by this record.
labor-demand-labor-forecast differentiator
Not scored by this record.
labor-realtime-labor-percent differentiator
Not scored by this record.
labor-overtime-prevention differentiator
Not scored by this record.
labor-break-compliance-by-state differentiator
Not scored by this record.
labor-fair-workweek-support
Not scored by this record.
labor-minor-labor-rules
Not scored by this record.
labor-tip-pooling-rules
Not scored by this record.
labor-tip-distribution-audit-trail
Not scored by this record.
labor-qualified-tips-w2-reporting differentiator
Not scored by this record.
labor-native-payroll differentiator
Not scored by this record.
labor-payroll-export-formats
Not scored by this record.
labor-shift-swap-workflow differentiator
Not scored by this record.
labor-digital-onboarding-i9
Not scored by this record.
labor-server-performance-metrics differentiator
Not scored by this record.
Inventory, purchasing & cost control
inventory-recipe-bom-costing
Migrated from the 2026-08-01 research pass; no source URL was recorded.
inventory-unit-conversion-yields
Migrated from the 2026-08-01 research pass; no source URL was recorded.
inventory-theoretical-vs-actual differentiator
Not scored by this record.
inventory-realtime-depletion differentiator
Not scored by this record.
inventory-86-auto-sync differentiator
Not scored by this record.
inventory-count-modes
Migrated from the 2026-08-01 research pass; no source URL was recorded.
inventory-mobile-count-offline
Not scored by this record.
inventory-vendor-catalogs-edi differentiator
Not scored by this record.
inventory-invoice-ocr differentiator
Not scored by this record.
inventory-price-change-alerts differentiator
Not scored by this record.
inventory-par-auto-suggest differentiator
Not scored by this record.
inventory-waste-logging
Not scored by this record.
inventory-transfers
Not scored by this record.
inventory-commissary
Not scored by this record.
inventory-lot-traceability
Not scored by this record.
inventory-shelf-life-expiry
Not scored by this record.
inventory-bar-partial-bottle
Not scored by this record.
inventory-cogs-gl-export
Not scored by this record.
inventory-native-not-partner differentiator
Not scored by this record.
inventory-menu-margin-linkage differentiator
Not scored by this record.
Reporting, BI & data access
reporting-realtime-dashboard
Reporting is a named Operations Hub capability; live latency and off-premise mobile access not documented. https://sevenrooms.com/ · retrieved 2026-08-01
reporting-eod-closeout
Holds no tender or drawer data.
reporting-pmix-modifier-level
Migrated from the 2026-08-01 research pass; no source URL was recorded.
reporting-comps-voids-audit
Not scored by this record.
reporting-cash-over-short
Not scored by this record.
reporting-labor-productivity
Not scored by this record.
reporting-server-scorecards differentiator
Not scored by this record.
reporting-channel-profitability differentiator
Not scored by this record.
reporting-multiloc-drilldown differentiator
Not scored by this record.
reporting-custom-report-builder differentiator
Not scored by this record.
reporting-scheduled-delivery
Not scored by this record.
reporting-raw-warehouse-export differentiator
Not scored by this record.
reporting-public-api differentiator
Not scored by this record.
reporting-webhooks differentiator
Not scored by this record.
reporting-api-not-upcharged differentiator
Not scored by this record.
reporting-tier-paywall differentiator
Not scored by this record.
reporting-history-retention differentiator
Not scored by this record.
reporting-anomaly-alerts differentiator
Not scored by this record.
reporting-nl-query
Not scored by this record.
reporting-guest-cohorts differentiator
Not scored by this record.
reporting-sales-forecast differentiator
Not scored by this record.
reporting-tip-tax-compliance
Not scored by this record.
Multi-location, franchise & enterprise governance
multi-location-org-hierarchy
Sold to hotels and multi-venue groups, so grouping exists; a named three-level hierarchy object is not documented.
multi-location-central-menu-publish
Checked, unresolved. The only SevenRooms surfaces that carry a menu at all are its ordering products, and their public documentation has collapsed since the DoorDash acquisition: both sevenrooms.com/platform/online-ordering/ and sevenrooms.com/en/contactless-order-pay/ now 301-redirect off-host to merchants.doordash.com/en-us/products/online-ordering, while the Product and Service-Specific Terms (updated 2026-02-04) still define the Contactless Order and Pay service — an on-premise ordering flow where guests access a menu from their own device — so a first-party menu surface still exists contractually even though it is no longer separately marketed. Nothing public says whether a group can author that menu once at corporate level and publish it to a chosen set of venues with a publish/version history: the onboarding hub sevenrooms.com/newcustomer/settings/ has no menu or ordering configuration section at all, the pricing page describes the Group Portal only in user-management terms ('manage users en-mass'), never menus, and the help centre where group menu administration would be documented is customer-login-gated in full (help.sevenrooms.com articles 302 to www.sevenrooms.com/login; Zendesk search API returns 401). Not scored 'no': COAP menus exist per current terms and the documentation that would settle central publishing is unreadable — a retrieval limit, not evidence of absence.
multi-location-local-override-policy differentiator
Not scored by this record.
multi-location-price-zones
Migrated from the 2026-08-01 research pass; no source URL was recorded.
multi-location-scheduled-publish differentiator
Not scored by this record.
multi-location-new-store-template differentiator
Not scored by this record.
multi-location-corp-vs-franchisee-roles differentiator
Not scored by this record.
multi-location-royalty-calculation differentiator
Not scored by this record.
multi-location-royalty-collection
Not scored by this record.
multi-location-consolidated-reporting
Not scored by this record.
multi-location-normalized-item-rollup differentiator
Not scored by this record.
multi-location-cross-location-giftcard
Not scored by this record.
multi-location-cross-location-loyalty
Not scored by this record.
multi-location-multi-brand differentiator
Not scored by this record.
multi-location-multi-tax-jurisdiction
Not scored by this record.
multi-location-multi-currency-locale
Not scored by this record.
multi-location-config-audit-log differentiator
Not scored by this record.
multi-location-enterprise-sso differentiator
Not scored by this record.
multi-location-enterprise-api differentiator
Not scored by this record.
multi-location-central-labor-policy
Not scored by this record.
Integrations, API & extensibility
extensibility-public-api-docs
REPLACES an undated first-pass placeholder that said 'No self-serve public API reference reachable at check time', which was an unresolved search where positive evidence of absence exists. The vendor's own machine-readable index of its API documentation site settles it: /llms.txt returns HTTP 200 and is 116 bytes long, and its entire table of contents is one entry -- 'SevenRooms API Documentation' at /index.html.md. A documentation site that publishes a manifest of exactly one page is not withholding a reference we failed to find; it is stating that one page is all there is. That page (HTTP 200, 283,380 b, a GitBook shell whose rendered text is under 1 KB, re-read 2026-09-01) carries the gate notice this record's sibling cells have quoted since their own retrieval: 'Effective February 26, we have moved to individually provisioned accounts for access to our API documentation. API credentials, permissions, and integrations are not changing.' Prior holders are directed to email api-integration-support@sevenrooms.com and new integrators to a partnerships form -- which is precisely the signed partner agreement and sales call the claim excludes. There is no robots.txt on the host (HTTP 404, so permitted under RFC 9309 2.3.1.3). SHORTFALL, recorded not scored: this is evidence about the DOCUMENTATION being gated, and the notice explicitly says credentials, permissions and integrations are unchanged -- so it says nothing about whether the API itself is good, only that its reference is not public. https://api-docs.sevenrooms.com/llms.txt · retrieved 2026-09-01
extensibility-api-access-cost differentiator
Not scored by this record.
extensibility-partner-revshare
Not scored by this record.
extensibility-free-sandbox differentiator
Not scored by this record.
extensibility-oauth-partner-apps
Checked, unresolved — the API reference is not publicly readable. api-docs.sevenrooms.com returns 200 but serves only a notice that SevenRooms 'moved to individually provisioned accounts for access to our API documentation', directing prior users to api-integration-support@sevenrooms.com and new integrators to a partnership form; no endpoint, auth or scope content is behind it without a login. developers.sevenrooms.com 404s and sevenrooms.com/partners/ 404s. The Internet Archive CDX index for that host holds only /_/login (2021) and a robots.txt that itself returned 401 in 2022, so the reference has been gated for years and no archived copy of the auth section exists. The only public first-party statement is sevenrooms.com/platform/integrations-apis/ — '100+ integrations and a flexible API' — which says nothing about OAuth 2.0, scopes, operator-granted consent or revocation. Third-party integrator write-ups asserting OAuth2 were not used: they are not the vendor's documentation and search-result summaries are not a page read.
extensibility-webhooks-push
Checked, unresolved, same gate as extensibility-oauth-partner-apps: api-docs.sevenrooms.com now requires an individually provisioned account and exposes no public event catalogue, developers.sevenrooms.com 404s, and no archived copy of the reference exists. 'Webhook' returns zero hits on every public first-party page checked — sevenrooms.com/platform/integrations-apis/, sevenrooms.com/pricing/, sevenrooms.com/newcustomer/settings/. Note the claim is specifically about ORDER lifecycle events (created, modified, paid, voided, refunded); SevenRooms is a reservation and CRM platform whose POS relationship is integration-side ('Access itemized order history, live spend' pulled from 15+ third-party POS per the onboarding hub), so even the reservation-event webhooks that third-party integrators describe would not satisfy this claim on their own. Left unknown rather than 'no' because the primary reference could not be read.
extensibility-webhook-reliability differentiator
Not scored by this record.
extensibility-order-injection-api
Not scored by this record.
extensibility-menu-write-api differentiator
Not scored by this record.
extensibility-data-symmetry differentiator
Not scored by this record.
extensibility-published-rate-limits
Not scored by this record.
extensibility-doordash-preferred differentiator
Not scored by this record.
extensibility-first-party-delivery-integrations differentiator
Not scored by this record.
extensibility-middleware-compatibility
Not scored by this record.
extensibility-accounting-connectors
Not scored by this record.
extensibility-payroll-export
Not scored by this record.
extensibility-bi-data-warehouse differentiator
Not scored by this record.
extensibility-app-marketplace
Not scored by this record.
extensibility-custom-fields-scripting
Not scored by this record.
extensibility-headless-embedded
Not scored by this record.
extensibility-api-versioning-deprecation
Not scored by this record.
extensibility-data-portability-exit differentiator
Not scored by this record.
Reliability, offline & operations
reliability-offline-order-entry
Migrated from the 2026-08-01 research pass; no source URL was recorded.
reliability-offline-card-auth differentiator
Not scored by this record.
reliability-offline-decline-liability differentiator
Not scored by this record.
reliability-lan-degraded-multi-terminal differentiator
Not scored by this record.
reliability-local-transaction-engine differentiator
Not scored by this record.
reliability-offline-kds-printing
Migrated from the 2026-08-01 research pass; no source URL was recorded.
reliability-printer-fallback
Migrated from the 2026-08-01 research pass; no source URL was recorded.
reliability-sync-conflict-handling
Not scored by this record.
reliability-offline-feature-matrix
Not scored by this record.
reliability-public-status-page
Not scored by this record.
reliability-contractual-uptime-sla differentiator
Not scored by this record.
reliability-incident-postmortems
Not scored by this record.
reliability-247-live-support
Not scored by this record.
reliability-onsite-install differentiator
Not scored by this record.
reliability-menu-build-service differentiator
Not scored by this record.
reliability-hardware-replacement-sla
Not scored by this record.
reliability-backup-restore
Not scored by this record.
reliability-pci-dss-4-attestation
Not scored by this record.
reliability-mfa-role-based-access
Not scored by this record.
reliability-self-serve-training
Not scored by this record.
reliability-failover-terminal-role differentiator
Not scored by this record.
reliability-cellular-backup
Not scored by this record.
Commercial, compliance & data ownership
commercial-month-to-month-contract differentiator
Not scored by this record.
commercial-no-early-termination-fee differentiator
Not scored by this record.
commercial-autorenew-terms-published
The Master Services Agreement is published unauthenticated and states both halves of the claim. §6.2 Subscription Term: 'The initial term of each subscription to the Services will be described in the applicable Order Form... Except as otherwise described in an Order Form, subscriptions for each Service will automatically renew for additional periods equal in length to the expiring Subscription Term (each, a "Renewal Term") unless either party provides notice of non-renewal at least 90 days prior to commencement of the next Renewal Term.' So: renewal term equals the expiring term, opt-out window is 90 days. §5.1 additionally publishes the renewal uplift — 'The pricing of Fees for any renewal term of the applicable Order Form shall increase by up to 5% of the applicable pricing in the prior term, unless SevenRooms notifies Client of different pricing at least 30 days prior to the commencement of the applicable renewal term.' §6.2 also states that venue closure, sale or change of ownership is not a permissible cause for termination. Note the initial term length itself is still order-form-only; what is public is the renewal mechanic and the notice window, which is what the claim asks for. https://sevenrooms.com/msa/ · retrieved 2026-08-04
commercial-processing-not-bundled differentiator
Not scored by this record.
commercial-interchange-plus-published differentiator
Not scored by this record.
commercial-rate-increase-clause differentiator
Not scored by this record.
commercial-pricing-published
Pricing page names Starter/Growth/Premium but shows no dollar figures — every tier is "get a quote." https://sevenrooms.com/pricing/ · retrieved 2026-08-01
commercial-module-unbundling differentiator
Not scored by this record.
commercial-hardware-purchase-outright
Software-only; no proprietary terminals or mandatory hardware lease. https://sevenrooms.com/ · retrieved 2026-08-01
commercial-hardware-not-locked differentiator
Not scored by this record.
commercial-implementation-fee-published
Not scored by this record.
commercial-data-export-self-serve
Not scored by this record.
commercial-export-customer-and-loyalty differentiator
Not scored by this record.
commercial-post-termination-export-window differentiator
Not scored by this record.
commercial-data-ownership-clause differentiator
Not scored by this record.
commercial-source-available-selfhost
Not scored by this record.
commercial-pci-p2pe-tokenization
Not scored by this record.
commercial-pci-dss-4-controls
Not scored by this record.
commercial-soc2-attestation
Not scored by this record.
commercial-privacy-dsar-tooling
Not scored by this record.
commercial-wcag-kiosk-accessibility differentiator
Not scored by this record.
commercial-dual-pricing-compliant differentiator
Not scored by this record.
Adversarial verification
An independent pass was instructed to refute this record, defaulting to downgrade when uncertain. It challenged 5 values — 3 upheld, 0 downgraded, 0 upgraded. This is published in full because a reader who can see which values were contested, on what evidence, and which way they moved has something no affiliate-funded comparison offers.
Capability claims
| Claim | As first scored | Verdict | What the verifier found |
|---|---|---|---|
| commercial-autorenew-terms-published | unknown | resolve-to-yes | The prior value carried a placeholder rationale meaning the cell was never examined, not that anything was found absent. SevenRooms publishes its Master Services Agreement unauthenticated at sevenrooms.com/msa/, and §6.2 states the auto-renewal mechanic and the opt-out window verbatim: subscriptions 'automatically renew for additional periods equal in length to the expiring Subscription Term... unless either party provides notice of non-renewal at least 90 days prior to commencement of the next Renewal Term.' §5.1 also publishes the renewal price uplift cap (up to 5%, with 30 days' notice for anything different). That is the contract text itself, not a summary of it, so grade A. Only the initial term length remains order-form-only, which the claim does not require. source |
| digital-account-saved-payment | unknown | resolve-to-no | The prior value was a placeholder meaning the cell was never examined. SevenRooms' own Product and Service-Specific Terms (sevenrooms.com/product-specific-terms/, Last Updated February 4, 2026) supply positive evidence of absence: the Contactless Order and Pay section — the one first-party guest ordering channel the terms still define — states venue guests 'will also be required to provide payment information for each transaction', the direct opposite of tokenized saved cards with one-tap reorder, and none of the eleven enumerated products includes a guest account or stored-credential capability. Corroborating direction: both first-party ordering marketing pages (sevenrooms.com/platform/online-ordering/ and sevenrooms.com/en/contactless-order-pay/) now 301-redirect off-host to merchants.doordash.com/en-us/products/online-ordering, so the account-and-saved-card experience is DoorDash's marketplace product, not a first-party channel. Scored no at grade A on the vendor's published contract text, consistent with the record's grading of the MSA. source |
| commercial-pricing-published | no, grade B - Pricing page names Starter/Growth/Premium but shows no dolla | upheld | Grade only, value untouched. Corpus-wide mechanical pass (workflows/regrade-marketing-pages.mjs): the cited page is a first-party pricing/feature/product page, which atlas-evidence-rules grades C ("vendor pricing page or feature page - first-party, but written to sell"), not B ("vendor product documentation - the manual, the help centre, the admin guide"). No claim was re-researched in this pass and no evidence was re-read; only the grade was brought into line with the source type. source |
| digital-account-saved-payment | no, grade A - cited to https://sevenrooms.com/product-specific-terms/ | upheld | Grade only, value and evidence untouched. Vendor LEGAL pages (terms, EULA, MSA, product-specific terms) are graded B corpus-wide - measured, not argued: 217 of 259 claims citing a legal-shaped URL are B. This claim was one of 21 stragglers still at A across 8 vendors. Each was inspected and every one is a genuine contract rather than a technical document, so the loose URL predicate produced no false positives here. The ladder does not name contracts explicitly, which is why this keeps recurring. source |
| commercial-autorenew-terms-published | yes, grade A - cited to https://sevenrooms.com/msa/ | upheld | Grade only, value and evidence untouched. Vendor LEGAL pages (terms, EULA, MSA, product-specific terms) are graded B corpus-wide - measured, not argued: 217 of 259 claims citing a legal-shaped URL are B. This claim was one of 21 stragglers still at A across 8 vendors. Each was inspected and every one is a genuine contract rather than a technical document, so the loose URL predicate produced no false positives here. The ladder does not name contracts explicitly, which is why this keeps recurring. source |
Sources
Every URL this record cites. 11 in total.
- https://sevenrooms.com/
- https://sevenrooms.com/pricing/
- https://sevenrooms.com/msa/
- https://sevenrooms.com/newcustomer/settings/
- https://sevenrooms.com/platform/integrations-apis/
- https://api-docs.sevenrooms.com/
- https://help.sevenrooms.com/hc/en-us
- https://go.sevenrooms.com/rs/519-YNM-008/images/7R_OnlineOrderingGuide_R3.pdf
- https://sevenrooms.com/product-specific-terms/
- https://sevenrooms.com/platform/online-ordering/
- https://api-docs.sevenrooms.com/llms.txt