Vendors / Adjacent encroachers — ordering, middleware & back-office

SevenRooms

The reservations-plus-CRM incumbent for upscale FSR, now a DoorDash asset — which converts a neutral guest-data layer into a marketplace-owned one and makes "no cover fees" its headline wedge against OpenTable.

scored live legacy rubric

Claims in scope
255
Scored
36
Assessed
24
Unknown
231
Not applicable
59
Cells challenged
3
91% of in-scope claims are unknown. This record measures what SevenRooms publishes at least as much as what it does. A vendor that documents little scores low here whether or not the capability exists. Absence of evidence is recorded as unknown, never as no.

Identity

Owner
DoorDash, Inc. (NASDAQ: DASH) — acquisition announced May 6, 2025 at ~$1.2B all cash and completed June 13, 2025
Parent
DoorDash
Who it is for
Upscale full-service restaurants, hotels and multi-venue hospitality groups wanting reservations, table management, CRM and marketing
Site
https://sevenrooms.com/

Pricing

transparency: quote-only · unit: per venue per month (quote-only) · processor lock-in: unknown

Software
Three named plans — Starter, Growth, Premium — but no dollar figures; every plan is "get a quote." Starter explicitly includes DoorDash and Deliveroo reservation-marketplace access with no cover fees.

Capabilities

Every claim is binary and checkable. Grades: A primary documentation · B product documentation · C pricing or feature page · D marketing claim · E third-party reporting · F inference with no source. A yes on a differentiator claim requires A or B.

Menu, modifiers & pricing engine

Unknown

menu-pricing-nested-modifiers

Ordering module implies some modifier support; depth, min/max and required flags undocumented.

F
Unknown

menu-pricing-modifier-price-by-parent-size

Checked, unresolved. SevenRooms' help centre (help.sevenrooms.com) is entirely customer-login-gated — every article, section and category URL 302s to sevenrooms.com/login, so no menu-build documentation is publicly readable. Public first-party surfaces checked: the onboarding hub sevenrooms.com/newcustomer/settings/ (Required Settings, Booking Channels, Payments, POS sections — it has no menu or ordering configuration section at all), the pricing page plan feature lists, sevenrooms.com/platform/integrations-apis/, and the 29-page 'Getting Started with Online Ordering' PDF at go.sevenrooms.com, which is buyer-education marketing and contains no menu-build screens. The only public statement on menus is the marketing line that operators can 'design and update your menu with pictures, prices, modifiers and upsells' — grade D, and silent on whether a modifier price can vary by parent item and size as a matrix. Also noted: sevenrooms.com/platform/online-ordering/ now 301-redirects off-host to merchants.doordash.com/en-us/products/online-ordering, so the native ordering surface this claim would be scored against may no longer be separately documented.

F
Unknown

menu-pricing-fractional-placement differentiator

Not scored by this record.

Unknown

menu-pricing-half-and-half-rule differentiator

Not scored by this record.

Unknown

menu-pricing-topping-quantity-tiers

Checked, unresolved, same retrieval wall as modifier-price-by-parent-size. help.sevenrooms.com articles all redirect to the customer login, so no modifier-group configuration reference could be read. Public first-party pages searched for 'modifier' and quantity-tier language: sevenrooms.com/newcustomer/settings/ (0 hits), sevenrooms.com/pricing/ feature breakdown (0 hits), sevenrooms.com/platform/integrations-apis/ (0 hits), and the online-ordering guide PDF (menu advice is editorial — 'curate the menu you'll offer for online ordering' — with no modifier mechanics). Nothing public states whether light/regular/extra tiers exist or whether a per-tier price multiplier is configurable, so this cannot be settled either way.

F
Unknown

menu-pricing-size-style-matrix differentiator

Not scored by this record.

Unknown

menu-pricing-included-allowance differentiator

Not scored by this record.

Unknown

menu-pricing-combos

Not scored by this record.

Unknown

menu-pricing-upsell-prompts differentiator

Not scored by this record.

Unknown

menu-pricing-86-propagation

Not scored by this record.

Unknown

menu-pricing-countdown-auto-86 differentiator

Not scored by this record.

Unknown

menu-pricing-dayparting

Not scored by this record.

Unknown

menu-pricing-channel-price-books

Not scored by this record.

Unknown

menu-pricing-dual-pricing differentiator

Not scored by this record.

Unknown

menu-pricing-versioning-effective-dates differentiator

Not scored by this record.

Unknown

menu-pricing-franchise-hierarchy differentiator

Not scored by this record.

Unknown

menu-pricing-allergen-nutrition

Not scored by this record.

Unknown

menu-pricing-recipe-linkage differentiator

Not scored by this record.

Unknown

menu-pricing-3p-menu-push

Not scored by this record.

Unknown

menu-pricing-dynamic-pricing

Not scored by this record.

Payments & money movement

Unknown

payments-processor-choice differentiator

Not scored by this record.

Unknown

payments-published-rates differentiator

Not scored by this record.

Unknown

payments-dual-pricing differentiator

Not scored by this record.

Unknown

payments-surcharge-guardrails differentiator

Not scored by this record.

No

payments-emv-nfc

Ships no first-party payment terminals.

F
Unknown

payments-softpos-tap-to-pay differentiator

Not scored by this record.

Unknown

payments-pay-at-table

Not scored by this record.

Unknown

payments-qr-guest-pay differentiator

Not scored by this record.

Unknown

payments-tip-adjust

Not scored by this record.

Unknown

payments-tip-pooling differentiator

Not scored by this record.

Unknown

payments-offline-store-and-forward differentiator

Not scored by this record.

Unknown

payments-offline-decline-liability differentiator

Not scored by this record.

Unknown

payments-gift-cards

Checked, unresolved on conflicting first-party signals — deliberately not scored 'no'. Against: the onboarding hub's Payments section (sevenrooms.com/newcustomer/settings/) enumerates what an operator configures under payments and it is exclusively acquirer gateways — Stripe, FreedomPay, Network International, Cybersource, Adyen, Shift4 — with 'You will need to have an account with one of the following Payment Providers prior to integrating'; no gift-card or stored-value configuration appears anywhere in Required Settings or the Go Live checklist. The pricing page's plan feature lists (Starter / Growth / Premium) return zero hits for 'gift card'. The only gift-card mention on sevenrooms.com/platform/integrations-apis/ is the third-party partner Givex, described as providing 'omnichannel POS, gift card, loyalty and stored value ticketing solutions' — i.e. gift cards presented as a partner's capability, not SevenRooms'. For: SevenRooms hosts live venue gift-card purchase pages on its own domain (www.sevenrooms.com/explore/orto/ordering/giftcard), which renders client-side and returned only the 'Orto Ordering' heading to a non-JS fetch, so its mechanics could not be read. Selling a gift card is not the claim; the claim requires real-time balance tracking, group-wide redemption and redemption through the online-ordering channel, and no public page addresses any of the three. help.sevenrooms.com is login-gated end to end.

F
Unknown

payments-house-accounts

Not scored by this record.

Unknown

payments-split-tender

Not scored by this record.

Unknown

payments-refund-void-controls

Checked, unresolved. SevenRooms does take refundable guest payments — reservation deposits and prepayments through its gateway integrations (Stripe, FreedomPay, Network International, Cybersource, Adyen, Shift4 per sevenrooms.com/newcustomer/settings/), and Square's support article on the SevenRooms integration states deposit refunds are handled in SevenRooms, not the POS — so the refund operation itself exists. What the claim requires is role-based authorization on voids/refunds/discounts/no-sales and an immutable audit log identifying the approver, and no public first-party surface addresses either half: the onboarding hub says only that 'User Accounts are fully customizable with different permission levels available per role' without naming refund among the gated actions; the Product and Service-Specific Terms (sevenrooms.com/product-specific-terms/, updated 2026-02-04) and the MSA contain no refund, void or approval-control language; and the help centre, where a refund-permission article would sit, is customer-login-gated end to end (help.sevenrooms.com articles 302 to www.sevenrooms.com/login; a direct article fetch returned HTTP 403 on 2026-08-04). Note the scoring surface is narrow anyway: SevenRooms is not the till, so POS-side voids, discounts and no-sales happen on the integrated third-party POS — only the deposit/prepayment refund half is scoreable against this vendor, and that half is behind the login gate.

F
Unknown

payments-chargeback-tooling differentiator

Not scored by this record.

Unknown

payments-card-on-file differentiator

Not scored by this record.

Unknown

payments-payout-timing differentiator

Not scored by this record.

Unknown

payments-multi-entity-routing differentiator

Not scored by this record.

Unknown

payments-p2pe-pci4

Not scored by this record.

Delivery, dispatch & third-party channels

No

delivery-driver-roster

Migrated from the 2026-08-01 research pass; no source URL was recorded.

F
No

delivery-dispatch-board

Migrated from the 2026-08-01 research pass; no source URL was recorded.

F
Unknown

delivery-route-map differentiator

Not scored by this record.

Unknown

delivery-driver-tracking differentiator

Not scored by this record.

Unknown

delivery-zones-polygon differentiator

Not scored by this record.

No

delivery-zone-pricing

Migrated from the 2026-08-01 research pass; no source URL was recorded.

F
Unknown

delivery-address-validation

Not scored by this record.

Unknown

delivery-driver-comp differentiator

Not scored by this record.

Unknown

delivery-cash-reconcile

Not scored by this record.

Unknown

delivery-daas-dispatch

Not scored by this record.

Unknown

delivery-daas-fallback differentiator

Not scored by this record.

Unknown

delivery-3p-direct-integration differentiator

Not scored by this record.

Unknown

delivery-3p-injection

Not scored by this record.

Unknown

delivery-menu-push

Not scored by this record.

Unknown

delivery-86-sync

Not scored by this record.

Unknown

delivery-store-pause

Not scored by this record.

Unknown

delivery-3p-reconciliation differentiator

Not scored by this record.

Unknown

delivery-injection-error-visibility differentiator

Not scored by this record.

Unknown

delivery-tracking-page

Not scored by this record.

Unknown

delivery-promise-time differentiator

Not scored by this record.

Unknown

delivery-offline-behavior

Not scored by this record.

Digital ordering & guest-facing channels

Partial

digital-first-party-web

Online ordering is a listed Operations Hub capability on the venue's own channels; commission terms and direct-to-POS write-back not documented. https://sevenrooms.com/ · retrieved 2026-08-01

D
Unknown

digital-menu-single-source

Menu is authored in SevenRooms; POS menu as single source not documented.

F
Unknown

digital-native-app differentiator

Not scored by this record.

No

digital-account-saved-payment

The claim requires guest-created accounts with tokenized saved cards and one-tap reorder on first-party channels, and SevenRooms' own Product and Service-Specific Terms (Last Updated February 4, 2026) state the opposite for the one first-party ordering channel they still define: the Contactless Order and Pay section says venue guests 'will also be required to provide payment information for each transaction.' The other ordering product, the 'Online Ordering Connection Platform,' is defined only as technology facilitating ordering for the client's own delivery ('either by itself or via a so called last mile delivery services providers'), and none of the eleven products the terms enumerate includes a guest account, stored credential or reorder capability. Consistent with that, both first-party ordering marketing pages — sevenrooms.com/platform/online-ordering/ and sevenrooms.com/en/contactless-order-pay/ — now 301-redirect off-host to merchants.doordash.com/en-us/products/online-ordering (with SevenRooms referral UTM tags): post-acquisition, the consumer account-and-saved-card layer is DoorDash's marketplace product, which is not a first-party channel under this claim. https://sevenrooms.com/product-specific-terms/ · retrieved 2026-08-04

B
Unknown

digital-upsell-engine differentiator

Not scored by this record.

Unknown

digital-scheduled-pacing

Not scored by this record.

Unknown

digital-fulfillment-modes

Not scored by this record.

Unknown

digital-qr-table

Not scored by this record.

Unknown

digital-kiosk differentiator

Not scored by this record.

Unknown

digital-group-ordering

Not scored by this record.

Unknown

digital-catering-portal differentiator

Not scored by this record.

Unknown

digital-voice-ai-phone differentiator

Not scored by this record.

Unknown

digital-drivethru-ai

Not scored by this record.

Unknown

digital-sms-ordering

Not scored by this record.

Unknown

digital-google-order differentiator

Not scored by this record.

Unknown

digital-apple-business-connect

Not scored by this record.

Unknown

digital-loyalty-attach

Not scored by this record.

Unknown

digital-subscriptions

Not scored by this record.

Unknown

digital-promo-parity

Not scored by this record.

Unknown

digital-guest-data-ownership differentiator

Not scored by this record.

Unknown

digital-checkout-pci-sca

Not scored by this record.

Unknown

digital-surcharge-transparency differentiator

Not scored by this record.

Guest data, loyalty & marketing

Partial

guest-loyalty-unified-profile

CRM with guest profiles and segmentation spanning reservations, ordering and POS integrations; documented dedup/merge rules not public. https://sevenrooms.com/ · retrieved 2026-08-01

D
Unknown

guest-loyalty-thirdparty-identity-attach differentiator

Not scored by this record.

Partial

guest-loyalty-accrual-models

Loyalty is a named Guest Experience Hub capability; supported accrual mechanics are not enumerated publicly. https://sevenrooms.com/ · retrieved 2026-08-01

D
Unknown

guest-loyalty-tiers differentiator

Not scored by this record.

Unknown

guest-loyalty-offline-behavior differentiator

Not scored by this record.

Unknown

guest-loyalty-offer-stacking-rules differentiator

Not scored by this record.

Unknown

guest-loyalty-targeted-offers differentiator

Not scored by this record.

Unknown

guest-loyalty-rfm-segmentation differentiator

Not scored by this record.

Partial

guest-loyalty-lifecycle-automation

Marketing Hub covers segmentation plus email/SMS campaigns; always-on birthday/win-back templates not explicitly documented. https://sevenrooms.com/ · retrieved 2026-08-01

D
Unknown

guest-loyalty-native-email-sms differentiator

Not scored by this record.

Unknown

guest-loyalty-consent-management

Not scored by this record.

Unknown

guest-loyalty-10dlc-registration

Not scored by this record.

Unknown

guest-loyalty-campaign-attribution differentiator

Not scored by this record.

Unknown

guest-loyalty-data-export-portability differentiator

Not scored by this record.

Unknown

guest-loyalty-cdp-event-api differentiator

Not scored by this record.

Unknown

guest-loyalty-review-capture-routing differentiator

Not scored by this record.

Unknown

guest-loyalty-referral-program

Not scored by this record.

Unknown

guest-loyalty-wallet-pass differentiator

Not scored by this record.

Unknown

guest-loyalty-privacy-rights-tooling

Not scored by this record.

Unknown

guest-loyalty-redemption-fraud-controls

Not scored by this record.

Unknown

guest-loyalty-ai-offer-recommendation differentiator

Not scored by this record.

Unknown

guest-loyalty-stored-value-gift

Not scored by this record.

Labor & workforce

No

labor-clock-in-at-pos

Migrated from the 2026-08-01 research pass; no source URL was recorded.

F
Unknown

labor-photo-punch-verification differentiator

Not scored by this record.

Unknown

labor-geofenced-mobile-punch

Not scored by this record.

Unknown

labor-offline-time-punch differentiator

Not scored by this record.

Unknown

labor-granular-rbac

Checked, unresolved — evidence exists but stops one level above the claim. The public onboarding hub sevenrooms.com/newcustomer/settings/ lists User Accounts as a required setting and states 'User Accounts are fully customizable with different permission levels available per role', and the pricing page describes the Group Portal as letting a group 'manage users en-mass'. That is grade C marketing/onboarding copy and it establishes only that roles carry differing permission levels, not that permissions are grantable per discrete action (void, comp, discount, refund, drawer open, price change, report access) and per location. The article that would settle it — 'Configure User Accounts (People Settings)', help.sevenrooms.com/hc/en-us/articles/22276861235099 — 302s to www.sevenrooms.com/login for an unauthenticated fetch, as does every other help-centre URL including the category index and the SSO section. Zendesk's search endpoints on that host return 401 and /hc/en-us/search 302s to login, so the permission list could not be enumerated. Not scored 'partial': no shortfall is documented, only unreadable detail.

F
Unknown

labor-manager-override-audit

Checked, unresolved. No public SevenRooms surface mentions manager overrides, approval attribution, activity logs or an audit trail: 'audit' and 'override' return zero hits across sevenrooms.com/newcustomer/settings/, sevenrooms.com/pricing/ and sevenrooms.com/platform/integrations-apis/, and the MSA at sevenrooms.com/msa/ covers only contract and data terms. The help centre, which is where any change-log or user-activity documentation would sit, is customer-login-gated in full (help.sevenrooms.com/hc/en-us and every article beneath it 302 to www.sevenrooms.com/login), and its Zendesk search API returns 401. Absence of a public mention here is a retrieval limit, not evidence of absence.

F
Unknown

labor-native-scheduling differentiator

Not scored by this record.

Unknown

labor-demand-labor-forecast differentiator

Not scored by this record.

Unknown

labor-realtime-labor-percent differentiator

Not scored by this record.

Unknown

labor-overtime-prevention differentiator

Not scored by this record.

Unknown

labor-break-compliance-by-state differentiator

Not scored by this record.

Unknown

labor-fair-workweek-support

Not scored by this record.

Unknown

labor-minor-labor-rules

Not scored by this record.

Unknown

labor-tip-pooling-rules

Not scored by this record.

Unknown

labor-tip-distribution-audit-trail

Not scored by this record.

Unknown

labor-qualified-tips-w2-reporting differentiator

Not scored by this record.

Unknown

labor-native-payroll differentiator

Not scored by this record.

Unknown

labor-payroll-export-formats

Not scored by this record.

Unknown

labor-shift-swap-workflow differentiator

Not scored by this record.

Unknown

labor-digital-onboarding-i9

Not scored by this record.

Unknown

labor-server-performance-metrics differentiator

Not scored by this record.

Inventory, purchasing & cost control

No

inventory-recipe-bom-costing

Migrated from the 2026-08-01 research pass; no source URL was recorded.

F
No

inventory-unit-conversion-yields

Migrated from the 2026-08-01 research pass; no source URL was recorded.

F
Unknown

inventory-theoretical-vs-actual differentiator

Not scored by this record.

Unknown

inventory-realtime-depletion differentiator

Not scored by this record.

Unknown

inventory-86-auto-sync differentiator

Not scored by this record.

No

inventory-count-modes

Migrated from the 2026-08-01 research pass; no source URL was recorded.

F
Unknown

inventory-mobile-count-offline

Not scored by this record.

Unknown

inventory-vendor-catalogs-edi differentiator

Not scored by this record.

Unknown

inventory-invoice-ocr differentiator

Not scored by this record.

Unknown

inventory-price-change-alerts differentiator

Not scored by this record.

Unknown

inventory-par-auto-suggest differentiator

Not scored by this record.

Unknown

inventory-waste-logging

Not scored by this record.

Unknown

inventory-transfers

Not scored by this record.

Unknown

inventory-commissary

Not scored by this record.

Unknown

inventory-lot-traceability

Not scored by this record.

Unknown

inventory-shelf-life-expiry

Not scored by this record.

Unknown

inventory-bar-partial-bottle

Not scored by this record.

Unknown

inventory-cogs-gl-export

Not scored by this record.

Unknown

inventory-native-not-partner differentiator

Not scored by this record.

Unknown

inventory-menu-margin-linkage differentiator

Not scored by this record.

Reporting, BI & data access

Partial

reporting-realtime-dashboard

Reporting is a named Operations Hub capability; live latency and off-premise mobile access not documented. https://sevenrooms.com/ · retrieved 2026-08-01

D
No

reporting-eod-closeout

Holds no tender or drawer data.

F
No

reporting-pmix-modifier-level

Migrated from the 2026-08-01 research pass; no source URL was recorded.

F
Unknown

reporting-comps-voids-audit

Not scored by this record.

Unknown

reporting-cash-over-short

Not scored by this record.

Unknown

reporting-labor-productivity

Not scored by this record.

Unknown

reporting-server-scorecards differentiator

Not scored by this record.

Unknown

reporting-channel-profitability differentiator

Not scored by this record.

Unknown

reporting-multiloc-drilldown differentiator

Not scored by this record.

Unknown

reporting-custom-report-builder differentiator

Not scored by this record.

Unknown

reporting-scheduled-delivery

Not scored by this record.

Unknown

reporting-raw-warehouse-export differentiator

Not scored by this record.

Unknown

reporting-public-api differentiator

Not scored by this record.

Unknown

reporting-webhooks differentiator

Not scored by this record.

Unknown

reporting-api-not-upcharged differentiator

Not scored by this record.

Unknown

reporting-tier-paywall differentiator

Not scored by this record.

Unknown

reporting-history-retention differentiator

Not scored by this record.

Unknown

reporting-anomaly-alerts differentiator

Not scored by this record.

Unknown

reporting-nl-query

Not scored by this record.

Unknown

reporting-guest-cohorts differentiator

Not scored by this record.

Unknown

reporting-sales-forecast differentiator

Not scored by this record.

Unknown

reporting-tip-tax-compliance

Not scored by this record.

Multi-location, franchise & enterprise governance

Unknown

multi-location-org-hierarchy

Sold to hotels and multi-venue groups, so grouping exists; a named three-level hierarchy object is not documented.

F
Unknown

multi-location-central-menu-publish

Checked, unresolved. The only SevenRooms surfaces that carry a menu at all are its ordering products, and their public documentation has collapsed since the DoorDash acquisition: both sevenrooms.com/platform/online-ordering/ and sevenrooms.com/en/contactless-order-pay/ now 301-redirect off-host to merchants.doordash.com/en-us/products/online-ordering, while the Product and Service-Specific Terms (updated 2026-02-04) still define the Contactless Order and Pay service — an on-premise ordering flow where guests access a menu from their own device — so a first-party menu surface still exists contractually even though it is no longer separately marketed. Nothing public says whether a group can author that menu once at corporate level and publish it to a chosen set of venues with a publish/version history: the onboarding hub sevenrooms.com/newcustomer/settings/ has no menu or ordering configuration section at all, the pricing page describes the Group Portal only in user-management terms ('manage users en-mass'), never menus, and the help centre where group menu administration would be documented is customer-login-gated in full (help.sevenrooms.com articles 302 to www.sevenrooms.com/login; Zendesk search API returns 401). Not scored 'no': COAP menus exist per current terms and the documentation that would settle central publishing is unreadable — a retrieval limit, not evidence of absence.

F
Unknown

multi-location-local-override-policy differentiator

Not scored by this record.

No

multi-location-price-zones

Migrated from the 2026-08-01 research pass; no source URL was recorded.

F
Unknown

multi-location-scheduled-publish differentiator

Not scored by this record.

Unknown

multi-location-new-store-template differentiator

Not scored by this record.

Unknown

multi-location-corp-vs-franchisee-roles differentiator

Not scored by this record.

Unknown

multi-location-royalty-calculation differentiator

Not scored by this record.

Unknown

multi-location-royalty-collection

Not scored by this record.

Unknown

multi-location-consolidated-reporting

Not scored by this record.

Unknown

multi-location-normalized-item-rollup differentiator

Not scored by this record.

Unknown

multi-location-cross-location-giftcard

Not scored by this record.

Unknown

multi-location-cross-location-loyalty

Not scored by this record.

Unknown

multi-location-multi-brand differentiator

Not scored by this record.

Unknown

multi-location-multi-tax-jurisdiction

Not scored by this record.

Unknown

multi-location-multi-currency-locale

Not scored by this record.

Unknown

multi-location-config-audit-log differentiator

Not scored by this record.

Unknown

multi-location-enterprise-sso differentiator

Not scored by this record.

Unknown

multi-location-enterprise-api differentiator

Not scored by this record.

Unknown

multi-location-central-labor-policy

Not scored by this record.

Integrations, API & extensibility

No

extensibility-public-api-docs

REPLACES an undated first-pass placeholder that said 'No self-serve public API reference reachable at check time', which was an unresolved search where positive evidence of absence exists. The vendor's own machine-readable index of its API documentation site settles it: /llms.txt returns HTTP 200 and is 116 bytes long, and its entire table of contents is one entry -- 'SevenRooms API Documentation' at /index.html.md. A documentation site that publishes a manifest of exactly one page is not withholding a reference we failed to find; it is stating that one page is all there is. That page (HTTP 200, 283,380 b, a GitBook shell whose rendered text is under 1 KB, re-read 2026-09-01) carries the gate notice this record's sibling cells have quoted since their own retrieval: 'Effective February 26, we have moved to individually provisioned accounts for access to our API documentation. API credentials, permissions, and integrations are not changing.' Prior holders are directed to email api-integration-support@sevenrooms.com and new integrators to a partnerships form -- which is precisely the signed partner agreement and sales call the claim excludes. There is no robots.txt on the host (HTTP 404, so permitted under RFC 9309 2.3.1.3). SHORTFALL, recorded not scored: this is evidence about the DOCUMENTATION being gated, and the notice explicitly says credentials, permissions and integrations are unchanged -- so it says nothing about whether the API itself is good, only that its reference is not public. https://api-docs.sevenrooms.com/llms.txt · retrieved 2026-09-01

A
Unknown

extensibility-api-access-cost differentiator

Not scored by this record.

Unknown

extensibility-partner-revshare

Not scored by this record.

Unknown

extensibility-free-sandbox differentiator

Not scored by this record.

Unknown

extensibility-oauth-partner-apps

Checked, unresolved — the API reference is not publicly readable. api-docs.sevenrooms.com returns 200 but serves only a notice that SevenRooms 'moved to individually provisioned accounts for access to our API documentation', directing prior users to api-integration-support@sevenrooms.com and new integrators to a partnership form; no endpoint, auth or scope content is behind it without a login. developers.sevenrooms.com 404s and sevenrooms.com/partners/ 404s. The Internet Archive CDX index for that host holds only /_/login (2021) and a robots.txt that itself returned 401 in 2022, so the reference has been gated for years and no archived copy of the auth section exists. The only public first-party statement is sevenrooms.com/platform/integrations-apis/ — '100+ integrations and a flexible API' — which says nothing about OAuth 2.0, scopes, operator-granted consent or revocation. Third-party integrator write-ups asserting OAuth2 were not used: they are not the vendor's documentation and search-result summaries are not a page read.

F
Unknown

extensibility-webhooks-push

Checked, unresolved, same gate as extensibility-oauth-partner-apps: api-docs.sevenrooms.com now requires an individually provisioned account and exposes no public event catalogue, developers.sevenrooms.com 404s, and no archived copy of the reference exists. 'Webhook' returns zero hits on every public first-party page checked — sevenrooms.com/platform/integrations-apis/, sevenrooms.com/pricing/, sevenrooms.com/newcustomer/settings/. Note the claim is specifically about ORDER lifecycle events (created, modified, paid, voided, refunded); SevenRooms is a reservation and CRM platform whose POS relationship is integration-side ('Access itemized order history, live spend' pulled from 15+ third-party POS per the onboarding hub), so even the reservation-event webhooks that third-party integrators describe would not satisfy this claim on their own. Left unknown rather than 'no' because the primary reference could not be read.

F
Unknown

extensibility-webhook-reliability differentiator

Not scored by this record.

Unknown

extensibility-order-injection-api

Not scored by this record.

Unknown

extensibility-menu-write-api differentiator

Not scored by this record.

Unknown

extensibility-data-symmetry differentiator

Not scored by this record.

Unknown

extensibility-published-rate-limits

Not scored by this record.

Unknown

extensibility-doordash-preferred differentiator

Not scored by this record.

Unknown

extensibility-first-party-delivery-integrations differentiator

Not scored by this record.

Unknown

extensibility-middleware-compatibility

Not scored by this record.

Unknown

extensibility-accounting-connectors

Not scored by this record.

Unknown

extensibility-payroll-export

Not scored by this record.

Unknown

extensibility-bi-data-warehouse differentiator

Not scored by this record.

Unknown

extensibility-app-marketplace

Not scored by this record.

Unknown

extensibility-custom-fields-scripting

Not scored by this record.

Unknown

extensibility-headless-embedded

Not scored by this record.

Unknown

extensibility-api-versioning-deprecation

Not scored by this record.

Unknown

extensibility-data-portability-exit differentiator

Not scored by this record.

Reliability, offline & operations

No

reliability-offline-order-entry

Migrated from the 2026-08-01 research pass; no source URL was recorded.

F
Unknown

reliability-offline-card-auth differentiator

Not scored by this record.

Unknown

reliability-offline-decline-liability differentiator

Not scored by this record.

Unknown

reliability-lan-degraded-multi-terminal differentiator

Not scored by this record.

Unknown

reliability-local-transaction-engine differentiator

Not scored by this record.

No

reliability-offline-kds-printing

Migrated from the 2026-08-01 research pass; no source URL was recorded.

F
No

reliability-printer-fallback

Migrated from the 2026-08-01 research pass; no source URL was recorded.

F
Unknown

reliability-sync-conflict-handling

Not scored by this record.

Unknown

reliability-offline-feature-matrix

Not scored by this record.

Unknown

reliability-public-status-page

Not scored by this record.

Unknown

reliability-contractual-uptime-sla differentiator

Not scored by this record.

Unknown

reliability-incident-postmortems

Not scored by this record.

Unknown

reliability-247-live-support

Not scored by this record.

Unknown

reliability-onsite-install differentiator

Not scored by this record.

Unknown

reliability-menu-build-service differentiator

Not scored by this record.

Unknown

reliability-hardware-replacement-sla

Not scored by this record.

Unknown

reliability-backup-restore

Not scored by this record.

Unknown

reliability-pci-dss-4-attestation

Not scored by this record.

Unknown

reliability-mfa-role-based-access

Not scored by this record.

Unknown

reliability-self-serve-training

Not scored by this record.

Unknown

reliability-failover-terminal-role differentiator

Not scored by this record.

Unknown

reliability-cellular-backup

Not scored by this record.

Commercial, compliance & data ownership

Unknown

commercial-month-to-month-contract differentiator

Not scored by this record.

Unknown

commercial-no-early-termination-fee differentiator

Not scored by this record.

Yes

commercial-autorenew-terms-published

The Master Services Agreement is published unauthenticated and states both halves of the claim. §6.2 Subscription Term: 'The initial term of each subscription to the Services will be described in the applicable Order Form... Except as otherwise described in an Order Form, subscriptions for each Service will automatically renew for additional periods equal in length to the expiring Subscription Term (each, a "Renewal Term") unless either party provides notice of non-renewal at least 90 days prior to commencement of the next Renewal Term.' So: renewal term equals the expiring term, opt-out window is 90 days. §5.1 additionally publishes the renewal uplift — 'The pricing of Fees for any renewal term of the applicable Order Form shall increase by up to 5% of the applicable pricing in the prior term, unless SevenRooms notifies Client of different pricing at least 30 days prior to the commencement of the applicable renewal term.' §6.2 also states that venue closure, sale or change of ownership is not a permissible cause for termination. Note the initial term length itself is still order-form-only; what is public is the renewal mechanic and the notice window, which is what the claim asks for. https://sevenrooms.com/msa/ · retrieved 2026-08-04

B
Unknown

commercial-processing-not-bundled differentiator

Not scored by this record.

Unknown

commercial-interchange-plus-published differentiator

Not scored by this record.

Unknown

commercial-rate-increase-clause differentiator

Not scored by this record.

No

commercial-pricing-published

Pricing page names Starter/Growth/Premium but shows no dollar figures — every tier is "get a quote." https://sevenrooms.com/pricing/ · retrieved 2026-08-01

C
Unknown

commercial-module-unbundling differentiator

Not scored by this record.

Yes

commercial-hardware-purchase-outright

Software-only; no proprietary terminals or mandatory hardware lease. https://sevenrooms.com/ · retrieved 2026-08-01

E
Unknown

commercial-hardware-not-locked differentiator

Not scored by this record.

Unknown

commercial-implementation-fee-published

Not scored by this record.

Unknown

commercial-data-export-self-serve

Not scored by this record.

Unknown

commercial-export-customer-and-loyalty differentiator

Not scored by this record.

Unknown

commercial-post-termination-export-window differentiator

Not scored by this record.

Unknown

commercial-data-ownership-clause differentiator

Not scored by this record.

Unknown

commercial-source-available-selfhost

Not scored by this record.

Unknown

commercial-pci-p2pe-tokenization

Not scored by this record.

Unknown

commercial-pci-dss-4-controls

Not scored by this record.

Unknown

commercial-soc2-attestation

Not scored by this record.

Unknown

commercial-privacy-dsar-tooling

Not scored by this record.

Unknown

commercial-wcag-kiosk-accessibility differentiator

Not scored by this record.

Unknown

commercial-dual-pricing-compliant differentiator

Not scored by this record.

Adversarial verification

An independent pass was instructed to refute this record, defaulting to downgrade when uncertain. It challenged 5 values — 3 upheld, 0 downgraded, 0 upgraded. This is published in full because a reader who can see which values were contested, on what evidence, and which way they moved has something no affiliate-funded comparison offers.

Capability claims

ClaimAs first scoredVerdictWhat the verifier found
commercial-autorenew-terms-publishedunknownresolve-to-yesThe prior value carried a placeholder rationale meaning the cell was never examined, not that anything was found absent. SevenRooms publishes its Master Services Agreement unauthenticated at sevenrooms.com/msa/, and §6.2 states the auto-renewal mechanic and the opt-out window verbatim: subscriptions 'automatically renew for additional periods equal in length to the expiring Subscription Term... unless either party provides notice of non-renewal at least 90 days prior to commencement of the next Renewal Term.' §5.1 also publishes the renewal price uplift cap (up to 5%, with 30 days' notice for anything different). That is the contract text itself, not a summary of it, so grade A. Only the initial term length remains order-form-only, which the claim does not require. source
digital-account-saved-paymentunknownresolve-to-noThe prior value was a placeholder meaning the cell was never examined. SevenRooms' own Product and Service-Specific Terms (sevenrooms.com/product-specific-terms/, Last Updated February 4, 2026) supply positive evidence of absence: the Contactless Order and Pay section — the one first-party guest ordering channel the terms still define — states venue guests 'will also be required to provide payment information for each transaction', the direct opposite of tokenized saved cards with one-tap reorder, and none of the eleven enumerated products includes a guest account or stored-credential capability. Corroborating direction: both first-party ordering marketing pages (sevenrooms.com/platform/online-ordering/ and sevenrooms.com/en/contactless-order-pay/) now 301-redirect off-host to merchants.doordash.com/en-us/products/online-ordering, so the account-and-saved-card experience is DoorDash's marketplace product, not a first-party channel. Scored no at grade A on the vendor's published contract text, consistent with the record's grading of the MSA. source
commercial-pricing-publishedno, grade B - Pricing page names Starter/Growth/Premium but shows no dollaupheldGrade only, value untouched. Corpus-wide mechanical pass (workflows/regrade-marketing-pages.mjs): the cited page is a first-party pricing/feature/product page, which atlas-evidence-rules grades C ("vendor pricing page or feature page - first-party, but written to sell"), not B ("vendor product documentation - the manual, the help centre, the admin guide"). No claim was re-researched in this pass and no evidence was re-read; only the grade was brought into line with the source type. source
digital-account-saved-paymentno, grade A - cited to https://sevenrooms.com/product-specific-terms/upheldGrade only, value and evidence untouched. Vendor LEGAL pages (terms, EULA, MSA, product-specific terms) are graded B corpus-wide - measured, not argued: 217 of 259 claims citing a legal-shaped URL are B. This claim was one of 21 stragglers still at A across 8 vendors. Each was inspected and every one is a genuine contract rather than a technical document, so the loose URL predicate produced no false positives here. The ladder does not name contracts explicitly, which is why this keeps recurring. source
commercial-autorenew-terms-publishedyes, grade A - cited to https://sevenrooms.com/msa/upheldGrade only, value and evidence untouched. Vendor LEGAL pages (terms, EULA, MSA, product-specific terms) are graded B corpus-wide - measured, not argued: 217 of 259 claims citing a legal-shaped URL are B. This claim was one of 21 stragglers still at A across 8 vendors. Each was inspected and every one is a genuine contract rather than a technical document, so the loose URL predicate produced no false positives here. The ladder does not name contracts explicitly, which is why this keeps recurring. source

Sources

Every URL this record cites. 11 in total.