Vendors / Adjacent encroachers — ordering, middleware & back-office
Resy
Amex's reservations platform, and as of summer 2026 the consolidation target for Tock — which makes it the fastest-growing guest-data footprint in FOH even though it sells no POS.
scored live legacy rubric
- Claims in scope
- 255
- Scored
- 36
- Assessed
- 30
- Unknown
- 225
- Not applicable
- 59
- Cells challenged
- 1
unknown, never as no.Identity
- Owner
- American Express (NYSE: AXP), owner since 2019. Amex announced in February 2026 that it is unifying Tock into Resy, with all venues moving onto Resy in summer 2026.
- Parent
- American Express
- Who it is for
- Independent and upscale restaurants that want reservations and waitlist without per-cover marketplace fees — now also the destination platform for migrating Tock venues
- Site
- https://resy.com/
Pricing
transparency: unknown · unit: unknown (historically flat per-venue monthly subscription) · processor lock-in: unknown
- Software
- Not verified. Resy's restaurant pages did not render usable content at check time, so no tier names or dollar figures can be reported. Resy's long-standing market position is a flat subscription with no per-cover fees, but that is not substantiated here.
Capabilities
Every claim is binary and checkable. Grades: A primary documentation · B product documentation · C pricing or feature page · D marketing claim · E third-party reporting · F inference with no source. A yes on a differentiator claim requires A or B.
Menu, modifiers & pricing engine
menu-pricing-nested-modifiers
Migrated from the 2026-08-01 research pass; no source URL was recorded.
menu-pricing-modifier-price-by-parent-size
Migrated from the 2026-08-01 research pass; no source URL was recorded.
menu-pricing-fractional-placement differentiator
Not scored by this record.
menu-pricing-half-and-half-rule differentiator
Not scored by this record.
menu-pricing-topping-quantity-tiers
Migrated from the 2026-08-01 research pass; no source URL was recorded.
menu-pricing-size-style-matrix differentiator
Not scored by this record.
menu-pricing-included-allowance differentiator
Not scored by this record.
menu-pricing-combos
Not scored by this record.
menu-pricing-upsell-prompts differentiator
Not scored by this record.
menu-pricing-86-propagation
Not scored by this record.
menu-pricing-countdown-auto-86 differentiator
Not scored by this record.
menu-pricing-dayparting
Not scored by this record.
menu-pricing-channel-price-books
Not scored by this record.
menu-pricing-dual-pricing differentiator
Not scored by this record.
menu-pricing-versioning-effective-dates differentiator
Not scored by this record.
menu-pricing-franchise-hierarchy differentiator
Not scored by this record.
menu-pricing-allergen-nutrition
Not scored by this record.
menu-pricing-recipe-linkage differentiator
Not scored by this record.
menu-pricing-3p-menu-push
Not scored by this record.
menu-pricing-dynamic-pricing
Not scored by this record.
Payments & money movement
payments-processor-choice differentiator
Not scored by this record.
payments-published-rates differentiator
Not scored by this record.
payments-dual-pricing differentiator
Not scored by this record.
payments-surcharge-guardrails differentiator
Not scored by this record.
payments-emv-nfc
Migrated from the 2026-08-01 research pass; no source URL was recorded.
payments-softpos-tap-to-pay differentiator
Not scored by this record.
payments-pay-at-table
Not scored by this record.
payments-qr-guest-pay differentiator
Not scored by this record.
payments-tip-adjust
Not scored by this record.
payments-tip-pooling differentiator
Not scored by this record.
payments-offline-store-and-forward differentiator
Not scored by this record.
payments-offline-decline-liability differentiator
Not scored by this record.
payments-gift-cards
The Transactions FAQ enumerates every money-movement function Resy performs — event ticket sales, prepaid reservations, cancellation/no-show fees and third-party prepay — and states 'Resy does not add any additional fees for payment processing. You will see a transaction fee from our third-party payment processor of 2.9% + $0.30 per transaction', with refunds issued 'via your Stripe Dashboard'. No stored-value or gift-card instrument appears. The plans-pricing comparison table across all four plans (Platform, Platform 360, Essential, Premium) lists no gift-card row, and none of the 57 public help-centre articles contains the string 'gift'. The 'Resy branded American Express Gift Card' that does exist is an Amex consumer prepaid card usable at any Amex-accepting merchant — not a merchant-issued gift-card program with balance tracking across a restaurant group. https://helpdesk.resy.com/en_us/transactions-faq-ByVZQWk8Y · retrieved 2026-08-04
payments-house-accounts
Not scored by this record.
payments-split-tender
Not scored by this record.
payments-refund-void-controls
Prepaid/ticketed events inherited from Tock imply refund handling; controls and audit not verified.
payments-chargeback-tooling differentiator
Not scored by this record.
payments-card-on-file differentiator
Not scored by this record.
payments-payout-timing differentiator
Not scored by this record.
payments-multi-entity-routing differentiator
Not scored by this record.
payments-p2pe-pci4
Not scored by this record.
Delivery, dispatch & third-party channels
delivery-driver-roster
Migrated from the 2026-08-01 research pass; no source URL was recorded.
delivery-dispatch-board
Migrated from the 2026-08-01 research pass; no source URL was recorded.
delivery-route-map differentiator
Not scored by this record.
delivery-driver-tracking differentiator
Not scored by this record.
delivery-zones-polygon differentiator
Not scored by this record.
delivery-zone-pricing
Migrated from the 2026-08-01 research pass; no source URL was recorded.
delivery-address-validation
Not scored by this record.
delivery-driver-comp differentiator
Not scored by this record.
delivery-cash-reconcile
Not scored by this record.
delivery-daas-dispatch
Not scored by this record.
delivery-daas-fallback differentiator
Not scored by this record.
delivery-3p-direct-integration differentiator
Not scored by this record.
delivery-3p-injection
Not scored by this record.
delivery-menu-push
Not scored by this record.
delivery-86-sync
Not scored by this record.
delivery-store-pause
Not scored by this record.
delivery-3p-reconciliation differentiator
Not scored by this record.
delivery-injection-error-visibility differentiator
Not scored by this record.
delivery-tracking-page
Not scored by this record.
delivery-promise-time differentiator
Not scored by this record.
delivery-offline-behavior
Not scored by this record.
Digital ordering & guest-facing channels
digital-first-party-web
Booking, not commission-free food ordering.
digital-menu-single-source
Migrated from the 2026-08-01 research pass; no source URL was recorded.
digital-native-app differentiator
Not scored by this record.
digital-account-saved-payment
Diner accounts with stored cards exist on the Resy consumer network; not a restaurant-branded ordering channel.
digital-upsell-engine differentiator
Not scored by this record.
digital-scheduled-pacing
Not scored by this record.
digital-fulfillment-modes
Not scored by this record.
digital-qr-table
Not scored by this record.
digital-kiosk differentiator
Not scored by this record.
digital-group-ordering
Not scored by this record.
digital-catering-portal differentiator
Not scored by this record.
digital-voice-ai-phone differentiator
Not scored by this record.
digital-drivethru-ai
Not scored by this record.
digital-sms-ordering
Not scored by this record.
digital-google-order differentiator
Not scored by this record.
digital-apple-business-connect
Not scored by this record.
digital-loyalty-attach
Not scored by this record.
digital-subscriptions
Not scored by this record.
digital-promo-parity
Not scored by this record.
digital-guest-data-ownership differentiator
Not scored by this record.
digital-checkout-pci-sca
Not scored by this record.
digital-surcharge-transparency differentiator
Not scored by this record.
Guest data, loyalty & marketing
guest-loyalty-unified-profile
A single guest profile per venue account is real and its dedup/merge behavior is documented — but the merge is manual, not automatic. The help centre: 'You will need to merge guest profiles if a guest has multiple profiles within Resy. Merging the profiles will keep all guest visit information in one place.' Duplicate detection surfaces as a blue exclamation point next to the phone/email that opens a 'Duplicate Phone Number' pop-up, after which staff confirm 'Merge Guests', pick the surviving name/number/email and tap 'Merge Guest' — a staff-initiated flow, with a second manual path via the profile's three-dot menu. Hard limit in the same article: 'App User profiles cannot be merged. When a guest creates their profile through Resy.com or the Resy App, their information is protected and can only be edited by the guest or Resy Support.' Channel coverage also falls short of the claim: what lands on the profile is reservation/visit data plus POS check data via the check-matching integration (POS Integrations article) — Resy has no first-party ordering or kiosk channel to merge. The enterprise marketing page asserts 'Unlock a unified guest profile — a single view of each guest across every concept' (https://resy.com/join/hospitality-groups/), but no automatic phone/email-match merge is documented anywhere. https://helpdesk.resy.com/how-to-merge-guest-profiles-H1Qq89cbt · retrieved 2026-08-04
guest-loyalty-thirdparty-identity-attach differentiator
Not scored by this record.
guest-loyalty-accrual-models
Amex-side card benefits are not a restaurant-configurable accrual model.
guest-loyalty-tiers differentiator
Not scored by this record.
guest-loyalty-offline-behavior differentiator
Not scored by this record.
guest-loyalty-offer-stacking-rules differentiator
Not scored by this record.
guest-loyalty-targeted-offers differentiator
Not scored by this record.
guest-loyalty-rfm-segmentation differentiator
Not scored by this record.
guest-loyalty-lifecycle-automation
The help centre's own marketing-email pathway is a manual export to a third-party ESP: 'You can create and set up effective marketing emails for your guests through Mailchimp', via a three-step flow — download the Guestbook from Resy OS as CSV, import it into Mailchimp, then build and send a one-off 'Email Blast' (with a Constant Contact discount offered through the Amex Business Savings Suite as the alternative). The Marketing and Promotion category enumerates the whole marketing surface — the Mailchimp article, Promote on Social Media, Facebook/Google/Instagram listing integrations, and manual 2-Way Texting — and contains no triggered campaign feature. The only automated guest emails Resy itself sends are transactional: 'Guests booking or making reservation changes online will receive an automated email from Resy with the reservation details every time they book, change, or cancel a reservation' (booked/change/cancel/waitlist, body-customizable on Platform 360 only). Birthday, first-visit and lapsed win-back automations appear nowhere; the vendor's documented answer to lifecycle marketing is the Mailchimp hand-off. https://helpdesk.resy.com/en_us/how-to-send-an-email-blast-BJGSDmUd · retrieved 2026-08-04
guest-loyalty-native-email-sms differentiator
Not scored by this record.
guest-loyalty-consent-management
Not scored by this record.
guest-loyalty-10dlc-registration
Not scored by this record.
guest-loyalty-campaign-attribution differentiator
Not scored by this record.
guest-loyalty-data-export-portability differentiator
Not scored by this record.
guest-loyalty-cdp-event-api differentiator
Not scored by this record.
guest-loyalty-review-capture-routing differentiator
Not scored by this record.
guest-loyalty-referral-program
Not scored by this record.
guest-loyalty-wallet-pass differentiator
Not scored by this record.
guest-loyalty-privacy-rights-tooling
Not scored by this record.
guest-loyalty-redemption-fraud-controls
Not scored by this record.
guest-loyalty-ai-offer-recommendation differentiator
Not scored by this record.
guest-loyalty-stored-value-gift
Not scored by this record.
Labor & workforce
labor-clock-in-at-pos
Migrated from the 2026-08-01 research pass; no source URL was recorded.
labor-photo-punch-verification differentiator
Not scored by this record.
labor-geofenced-mobile-punch
Not scored by this record.
labor-offline-time-punch differentiator
Not scored by this record.
labor-granular-rbac
Resy OS grants permissions as individual per-action toggles, not fixed tiers: Booking Permissions ('Book without payment', 'Charge cancel fee') and Update Settings Permissions ('Update venue details and transactions settings', 'Create exclusive groups', 'Create and edit floor plans on the web dashboard', 'Update shifts', 'Single-day changes', 'Guest communications', 'Manage users', 'Set and update tax rates'), plus a separate 'Reports' tab controlling report/distribution-list access. Shortfall: the grantable actions are reservation and settings actions only — there is no void, comp, discount, refund, drawer-open or price-change permission, because Resy runs no register; permissions are assigned per individual user with no reusable role object to apply across staff; and two of the toggles (Create exclusive groups, Guest communications) are documented as 'available for Platform 360 and Full Stack restaurant partners' only. Per-location scoping is not addressed in the article. https://helpdesk.resy.com/user-permissions-r1zCWDmU_ · retrieved 2026-08-04
labor-manager-override-audit
An override gate exists and its scope is enumerated: 'Password Protections' can be applied to creating unassigned reservations, booking/assigning to in-house inventory, closing and opening days and shifts, adding and removing table blocks, editing floor plans and tables in the ResyOS app, disabling online reservations for a shift, single-day availability changes, adding or removing VIP tags, and unassigning Global Dining Access slots. Shortfall: the gate is a single venue-level secret — 'When performing an action that is password protected, users will be prompted to enter the password. If entered incorrectly, the action will fail' — and the per-user control is only a binary 'Enforce password protection' bypass flag, so an approval cannot be attributed to the individual approver; this is exactly the shared-PIN pattern the claim is written against. No override log, activity trail or after-the-fact query surface is described in this article or anywhere in the 57-article public help centre (no article contains 'audit' or 'activity log'). https://helpdesk.resy.com/user-permissions-r1zCWDmU_ · retrieved 2026-08-04
labor-native-scheduling differentiator
Not scored by this record.
labor-demand-labor-forecast differentiator
Not scored by this record.
labor-realtime-labor-percent differentiator
Not scored by this record.
labor-overtime-prevention differentiator
Not scored by this record.
labor-break-compliance-by-state differentiator
Not scored by this record.
labor-fair-workweek-support
Not scored by this record.
labor-minor-labor-rules
Not scored by this record.
labor-tip-pooling-rules
Not scored by this record.
labor-tip-distribution-audit-trail
Not scored by this record.
labor-qualified-tips-w2-reporting differentiator
Not scored by this record.
labor-native-payroll differentiator
Not scored by this record.
labor-payroll-export-formats
Not scored by this record.
labor-shift-swap-workflow differentiator
Not scored by this record.
labor-digital-onboarding-i9
Not scored by this record.
labor-server-performance-metrics differentiator
Not scored by this record.
Inventory, purchasing & cost control
inventory-recipe-bom-costing
Migrated from the 2026-08-01 research pass; no source URL was recorded.
inventory-unit-conversion-yields
Migrated from the 2026-08-01 research pass; no source URL was recorded.
inventory-theoretical-vs-actual differentiator
Not scored by this record.
inventory-realtime-depletion differentiator
Not scored by this record.
inventory-86-auto-sync differentiator
Not scored by this record.
inventory-count-modes
Migrated from the 2026-08-01 research pass; no source URL was recorded.
inventory-mobile-count-offline
Not scored by this record.
inventory-vendor-catalogs-edi differentiator
Not scored by this record.
inventory-invoice-ocr differentiator
Not scored by this record.
inventory-price-change-alerts differentiator
Not scored by this record.
inventory-par-auto-suggest differentiator
Not scored by this record.
inventory-waste-logging
Not scored by this record.
inventory-transfers
Not scored by this record.
inventory-commissary
Not scored by this record.
inventory-lot-traceability
Not scored by this record.
inventory-shelf-life-expiry
Not scored by this record.
inventory-bar-partial-bottle
Not scored by this record.
inventory-cogs-gl-export
Not scored by this record.
inventory-native-not-partner differentiator
Not scored by this record.
inventory-menu-margin-linkage differentiator
Not scored by this record.
Reporting, BI & data access
reporting-realtime-dashboard
The browser dashboard has a live-ish operational view: the Analytics Home page 'is where you can see today's cover stats at a glance and compare them to yesterday's performance', and with a POS integration the reservation profile carries a 'Check' tab with 'Real-time check level data' plus automatic 'Check Dropped' and course-status updates. Shortfall: the live surface is covers and per-reservation checks, not an aggregated live sales dashboard — the check tab is documented as refreshing only when 'the check tab is closed and reopened', and every sales roll-up is a scheduled email rather than a screen: Daily Forecast 'sent daily and only for dinner shifts', POS Trends Dashboard 'sent weekly', POS Overview 'sent weekly', Service Snapshot 'sent to your inbox at 6:00 am local time'. Sales data at all requires the POS integration, which is 'available for Platform and Platform 360 restaurant partners'. Off-premise mobile access is asserted on the marketing site ('Mobile access — Check in on performance anytime, anywhere', https://resy.com/join/analytics/) but the help centre documents the ResyOS iPad app only for table management, so the mobile half of the claim is unevidenced in documentation. https://helpdesk.resy.com/en_us/resy-analytics-BJdQMvX8_ · retrieved 2026-08-04
reporting-eod-closeout
Migrated from the 2026-08-01 research pass; no source URL was recorded.
reporting-pmix-modifier-level
Migrated from the 2026-08-01 research pass; no source URL was recorded.
reporting-comps-voids-audit
Not scored by this record.
reporting-cash-over-short
Not scored by this record.
reporting-labor-productivity
Not scored by this record.
reporting-server-scorecards differentiator
Not scored by this record.
reporting-channel-profitability differentiator
Not scored by this record.
reporting-multiloc-drilldown differentiator
Not scored by this record.
reporting-custom-report-builder differentiator
Not scored by this record.
reporting-scheduled-delivery
Not scored by this record.
reporting-raw-warehouse-export differentiator
Not scored by this record.
reporting-public-api differentiator
Not scored by this record.
reporting-webhooks differentiator
Not scored by this record.
reporting-api-not-upcharged differentiator
Not scored by this record.
reporting-tier-paywall differentiator
Not scored by this record.
reporting-history-retention differentiator
Not scored by this record.
reporting-anomaly-alerts differentiator
Not scored by this record.
reporting-nl-query
Not scored by this record.
reporting-guest-cohorts differentiator
Not scored by this record.
reporting-sales-forecast differentiator
Not scored by this record.
reporting-tip-tax-compliance
Not scored by this record.
Multi-location, franchise & enterprise governance
multi-location-org-hierarchy
Resy's documented multi-venue model is exactly the flat list the claim excludes. The Dashboard Booking article (Platform 360 only) describes the entire cross-venue surface as a switcher: 'The venue selector is in the top right corner to quickly toggle between different restaurants', 'toggle between different venues more efficiently'. No group, region or brand tier exists anywhere in the public help centre: the Reporting and Analytics article and the Resy OS FAQ contain zero occurrences of 'group', 'location' or 'multi', every documented report is per-venue, and the user-permissions article assigns per-action toggles to individual users with no venue- or group-scoping mechanism. Even the enterprise sales page (https://resy.com/join/hospitality-groups/) claims only two levels — 'manage reservations, guest data, reporting, and performance across all locations within a single system' and 'enterprise reporting' — and never names a middle tier or an org-hierarchy object. A named three-level hierarchy that reporting and permissions scope to is absent from both the documentation and the vendor's own enterprise pitch. https://helpdesk.resy.com/en_us/desktop-reservation-flow-SJEDlJNn2 · retrieved 2026-08-04
multi-location-central-menu-publish
Migrated from the 2026-08-01 research pass; no source URL was recorded.
multi-location-local-override-policy differentiator
Not scored by this record.
multi-location-price-zones
Migrated from the 2026-08-01 research pass; no source URL was recorded.
multi-location-scheduled-publish differentiator
Not scored by this record.
multi-location-new-store-template differentiator
Not scored by this record.
multi-location-corp-vs-franchisee-roles differentiator
Not scored by this record.
multi-location-royalty-calculation differentiator
Not scored by this record.
multi-location-royalty-collection
Not scored by this record.
multi-location-consolidated-reporting
Not scored by this record.
multi-location-normalized-item-rollup differentiator
Not scored by this record.
multi-location-cross-location-giftcard
Not scored by this record.
multi-location-cross-location-loyalty
Not scored by this record.
multi-location-multi-brand differentiator
Not scored by this record.
multi-location-multi-tax-jurisdiction
Not scored by this record.
multi-location-multi-currency-locale
Not scored by this record.
multi-location-config-audit-log differentiator
Not scored by this record.
multi-location-enterprise-sso differentiator
Not scored by this record.
multi-location-enterprise-api differentiator
Not scored by this record.
multi-location-central-labor-policy
Not scored by this record.
Integrations, API & extensibility
extensibility-public-api-docs
Resy confirms an API exists but publishes no reference for it, and the only offered path to integration is a sales conversation. The integrations page shows partner logos with 'Book a demo' / 'Schedule a demo today' CTAs and links no documentation; the hospitality-groups page asserts 'With an open API, webhooks, and integrations, Resy serves up your data' with nothing to read behind it; the plans-pricing table's 'Booking API' row (Platform 360 and Premium) likewise links no reference. Checked 2026-08-04: resy.com/developers and api.resy.com both serve or redirect to the consumer Angular shell at resy.com; developers.resy.com and dev.resy.com fail DNS resolution, consistent with the 2026-08-04 pass recorded on the OAuth cell (developers/developer/docs/partners subdomains all NXDOMAIN, api.resy.com/docs 302s to the consumer site); none of the 57 public help-centre articles contains 'API'. There is no public, self-serve API reference readable without a sales call — the widely used api.resy.com endpoints are community reverse-engineering, not vendor documentation. https://resy.com/join/integrations/ · retrieved 2026-08-04
extensibility-api-access-cost differentiator
Not scored by this record.
extensibility-partner-revshare
Not scored by this record.
extensibility-free-sandbox differentiator
Not scored by this record.
extensibility-oauth-partner-apps
Assessed 2026-08-04 and unresolved: Resy publishes no developer documentation. Resy confirms an API exists — the plans-pricing comparison table carries a 'Booking API' row ('Embed booking capabilities directly into your app or website with real-time reservation access and management') on Platform 360 and Premium, the integrations page says 'Integrations include POS, API, Discovery, CRM, and more', and the Merchant Terms of Service reference 'the Resy API' — but nothing states how a third party authenticates. developers.resy.com, developer.resy.com, docs.resy.com and partners.resy.com all fail DNS resolution (NXDOMAIN); api.resy.com/docs 302s into the resy.com consumer Angular shell. A search engine surfaced docs.resy.com as an API documentation site, but the host does not exist, so that index entry was not treated as evidence. All 57 public help-centre articles were text-searched: zero contain 'OAuth', 'API key' or 'API'. Whether partner apps use scoped revocable OAuth grants or shared static keys cannot be determined from anything Resy publishes.
extensibility-webhooks-push
Assessed 2026-08-04 and unresolved. Resy sits on the receiving side of the order lifecycle rather than the emitting side — the POS Integrations article describes events flowing POS-to-Resy ('\u2018Check Closed\u2019 in your POS updates the status to \u2018Check Dropped\u2019 status automatically in ResyOS', 'Real time course status updates') — but it never says whether that transport is a webhook or a poll, and it does not describe Resy pushing reservation or check events outbound to a subscriber. No developer documentation exists to settle it: developers.resy.com, developer.resy.com, docs.resy.com and partners.resy.com are all NXDOMAIN, and api.resy.com/docs 302s to the consumer site. All 57 public help-centre articles were text-searched and none contains 'webhook'. The 'Booking API' row on the plans-pricing page promises 'real-time reservation access and management' on Platform 360 and Premium but names no event or subscription mechanism. Scored unknown rather than no: the absence of published developer docs is not evidence the API lacks webhooks.
extensibility-webhook-reliability differentiator
Not scored by this record.
extensibility-order-injection-api
Not scored by this record.
extensibility-menu-write-api differentiator
Not scored by this record.
extensibility-data-symmetry differentiator
Not scored by this record.
extensibility-published-rate-limits
Not scored by this record.
extensibility-doordash-preferred differentiator
Not scored by this record.
extensibility-first-party-delivery-integrations differentiator
Not scored by this record.
extensibility-middleware-compatibility
Not scored by this record.
extensibility-accounting-connectors
Not scored by this record.
extensibility-payroll-export
Not scored by this record.
extensibility-bi-data-warehouse differentiator
Not scored by this record.
extensibility-app-marketplace
Not scored by this record.
extensibility-custom-fields-scripting
Not scored by this record.
extensibility-headless-embedded
Not scored by this record.
extensibility-api-versioning-deprecation
Not scored by this record.
extensibility-data-portability-exit differentiator
Not scored by this record.
Reliability, offline & operations
reliability-offline-order-entry
Migrated from the 2026-08-01 research pass; no source URL was recorded.
reliability-offline-card-auth differentiator
Not scored by this record.
reliability-offline-decline-liability differentiator
Not scored by this record.
reliability-lan-degraded-multi-terminal differentiator
Not scored by this record.
reliability-local-transaction-engine differentiator
Not scored by this record.
reliability-offline-kds-printing
Migrated from the 2026-08-01 research pass; no source URL was recorded.
reliability-printer-fallback
Migrated from the 2026-08-01 research pass; no source URL was recorded.
reliability-sync-conflict-handling
Not scored by this record.
reliability-offline-feature-matrix
Not scored by this record.
reliability-public-status-page
Not scored by this record.
reliability-contractual-uptime-sla differentiator
Not scored by this record.
reliability-incident-postmortems
Not scored by this record.
reliability-247-live-support
Not scored by this record.
reliability-onsite-install differentiator
Not scored by this record.
reliability-menu-build-service differentiator
Not scored by this record.
reliability-hardware-replacement-sla
Not scored by this record.
reliability-backup-restore
Not scored by this record.
reliability-pci-dss-4-attestation
Not scored by this record.
reliability-mfa-role-based-access
Not scored by this record.
reliability-self-serve-training
Not scored by this record.
reliability-failover-terminal-role differentiator
Not scored by this record.
reliability-cellular-backup
Not scored by this record.
Commercial, compliance & data ownership
commercial-month-to-month-contract differentiator
Not scored by this record.
commercial-no-early-termination-fee differentiator
Not scored by this record.
commercial-autorenew-terms-published
The Resy Merchant Terms of Service are public and linked from the pricing page footer. Section 6.1: 'After the expiration of the Initial Term, this Agreement shall automatically renew for additional successive Renewal Terms as specified on the Order Form ... unless either party notifies the other party of non-renewal at least 30 days prior to the expiration of the Term as specified on the Order Form.' Shortfall: the cancellation notice window is published (30 days) but the renewal term length is not — both the Initial Term and each Renewal Term are deferred to the signed Order Form, as are any termination fees ('any termination fees charged pursuant to the Order Form'). The help centre reinforces this, routing 'Upgrade contract terms (i.e., monthly to yearly)' and 'Contract Changes' to a Restaurant Success Manager rather than to published terms. https://cloud.send.resy.com/terms · retrieved 2026-08-04
commercial-processing-not-bundled differentiator
Not scored by this record.
commercial-interchange-plus-published differentiator
Not scored by this record.
commercial-rate-increase-clause differentiator
Not scored by this record.
commercial-pricing-published
resy.com/for-restaurants returned no readable content at check time; cannot confirm whether figures are published.
commercial-module-unbundling differentiator
Not scored by this record.
commercial-hardware-purchase-outright
Resy sells no hardware and leases none. The hardware article specifies commodity kit the operator buys at retail: iPad Pro 12.9" or iPad 9.7"-or-larger on iOS 15+, named cases/keyboards/stands, a Lightning-to-USB3 plus USB-to-Ethernet adapter for hardwiring, and Star Micronics chit printers (TSP143IIIBi, MCP31LB, TSP650II BTi, TSP654IIBi2, TSP100 series). It explicitly directs purchase to third-party retail — 'We encourage you to buy a Certified Refurbished iPad for cost savings directly from the Apple Store, or obtain one from another retailer like Walmart or Target' — so all required devices are outright purchases at publicly listed retail prices with no Resy hardware lease or rental. No KDS or terminal is required because Resy is a reservations and table-management product, not a register. https://helpdesk.resy.com/en_us/resyos-recommended-hardware-and-accessories-SyvVbP78_ · retrieved 2026-08-04
commercial-hardware-not-locked differentiator
Not scored by this record.
commercial-implementation-fee-published
Not scored by this record.
commercial-data-export-self-serve
Not scored by this record.
commercial-export-customer-and-loyalty differentiator
Not scored by this record.
commercial-post-termination-export-window differentiator
Not scored by this record.
commercial-data-ownership-clause differentiator
Not scored by this record.
commercial-source-available-selfhost
Not scored by this record.
commercial-pci-p2pe-tokenization
Not scored by this record.
commercial-pci-dss-4-controls
Not scored by this record.
commercial-soc2-attestation
Not scored by this record.
commercial-privacy-dsar-tooling
Not scored by this record.
commercial-wcag-kiosk-accessibility differentiator
Not scored by this record.
commercial-dual-pricing-compliant differentiator
Not scored by this record.
Adversarial verification
An independent pass was instructed to refute this record, defaulting to downgrade when uncertain. It challenged 11 values — 1 upheld, 0 downgraded, 0 upgraded. This is published in full because a reader who can see which values were contested, on what evidence, and which way they moved has something no affiliate-funded comparison offers.
Capability claims
| Claim | As first scored | Verdict | What the verifier found |
|---|---|---|---|
| payments-gift-cards | unknown / grade F, placeholder rationale 'No public documentation located during the 2026-08-01 research pass' | resolve-to-no | The placeholder was a never-examined marker, not a finding. The Transactions FAQ is an enumeration of every money-movement function Resy performs — event ticketing, prepaid reservations, cancellation and no-show fees, third-party prepay — with refunds pushed out to the Stripe Dashboard and a flat 2.9% + $0.30 third-party processor fee. No stored-value instrument appears there, no gift-card row appears in the four-plan comparison table on the pricing page, and the string 'gift' occurs in none of the 57 public help-centre articles. The only Resy gift card that exists is the consumer-facing Amex-branded prepaid card, which is spendable at any Amex merchant and explicitly cannot be used to book on Resy — it is not a merchant gift-card program with group-wide balance tracking. That is an enumerated absence, not a failure to find. source |
| labor-granular-rbac | unknown / grade F, placeholder rationale 'No public documentation located during the 2026-08-01 research pass' | resolve-to-partial | Resy does document a permission model, and it is per-action rather than tiered: two Booking Permissions, eight Update Settings Permissions, a separate Reports tab controlling report access and email distribution, and a per-user 'Enforce password protection' flag. Not a yes, because the grantable actions are all reservation and settings actions — no void, comp, discount, refund, drawer-open or price-change permission exists, Resy running no register — permissions attach to individual users with no reusable role object, two toggles are Platform 360 / Full Stack only, and per-location scoping is not documented. source |
| labor-manager-override-audit | unknown / grade F, placeholder rationale 'No public documentation located during the 2026-08-01 research pass' | resolve-to-partial | Password Protections is a documented override gate over nine named actions (unassigned reservations, in-house inventory assignment, opening/closing days and shifts, table blocks, floor-plan edits in the app, disabling online booking for a shift, single-day availability changes, VIP tag changes, unassigning Global Dining Access slots). It fails the attribution half of the claim on the vendor's own wording: users 'will be prompted to enter the password', a single venue-level secret, with the only per-user control being a binary bypass flag — so an approval cannot be tied to an individual approver. No override log or queryable trail is described anywhere in the public help centre; 'audit' and 'activity log' return no hits across all 57 articles. source |
| reporting-realtime-dashboard | unknown / grade F, placeholder rationale 'No public documentation located during the 2026-08-01 research pass' | resolve-to-partial | Documentation shows a live operational view but not a live sales dashboard. Analytics Home shows 'today's cover stats at a glance'; with the POS integration the reservation profile carries 'Real-time check level data' and auto-updating course and Check Dropped statuses. Against that: the check tab refreshes only when 'closed and reopened'; every sales aggregate is an emailed report on a schedule (Daily Forecast daily and dinner-only, POS Trends weekly, POS Overview weekly, Service Snapshot at 6:00 am); sales data at all requires the POS integration, which is Platform / Platform 360 only. The marketing site claims 'Live performance dashboard' and 'Mobile access', but that is grade C assertion with no documentation behind it, so the off-premise mobile half of the claim stays unevidenced. source |
| commercial-autorenew-terms-published | unknown / grade F, placeholder rationale 'No public documentation located during the 2026-08-01 research pass' | resolve-to-partial | The Resy Merchant Terms of Service are public — linked from the pricing-page footer at cloud.send.resy.com/terms — and section 6.1 publishes the cancellation notice window: non-renewal requires notice 'at least 30 days prior to the expiration of the Term'. The renewal term itself is not published: both the Initial Term and each Renewal Term are 'as specified on the Order Form', as are termination fees. Half the claim is met in public terms and half is deferred to the signed quote, which is exactly partial. source |
| commercial-hardware-purchase-outright | unknown / grade F, placeholder rationale 'No public documentation located during the 2026-08-01 research pass' | resolve-to-yes | Resy neither sells nor leases hardware. Its hardware article names the full required kit — iPad Pro 12.9" or iPad 9.7"+ on iOS 15 or higher, cases, keyboards, security stands, a Lightning-to-USB3 and USB-to-Ethernet adapter pair for hardwiring, and Star Micronics TSP143IIIBi / MCP31LB / TSP650II BTi / TSP654IIBi2 / TSP100 chit printers — and directs operators to buy it at retail, 'directly from the Apple Store, or obtain one from another retailer like Walmart or Target'. Everything required is an outright purchase at public retail pricing with no lease or rental term from the vendor. No terminal or KDS is in scope: Resy is reservations and table management, not a register. source |
| guest-loyalty-unified-profile | unknown / grade F, placeholder rationale 'No public documentation located during the 2026-08-01 research pass' | resolve-to-partial | The single guest profile exists and merge behavior is documented, but it fails the 'automatically merges' half of the claim on the vendor's own wording: duplicates surface as a blue exclamation point opening a 'Duplicate Phone Number' pop-up that staff must confirm ('Merge Guests', pick surviving name/number, 'Merge Guest'), plus a second manual path from the profile menu. The article also states 'App User profiles cannot be merged' — profiles guests create via Resy.com or the app can only be edited by the guest or Resy Support. Channel-wise the profile unifies reservations/visits and integrated POS check data; Resy has no first-party ordering or kiosk channel. Documented dedup exists, automatic merge does not. source |
| guest-loyalty-lifecycle-automation | unknown / grade F, placeholder rationale 'No public documentation located during the 2026-08-01 research pass' | resolve-to-no | Enumerated absence, not a failure to find. The help centre's documented answer to guest marketing is a manual CSV export of the Guestbook imported into Mailchimp for one-off 'Email Blasts' (with a Constant Contact discount as the alternative), and the Marketing and Promotion category enumerates the entire marketing surface — Mailchimp, social promotion, Facebook/Google/Instagram listings, manual 2-way texting — with no triggered campaign anywhere. The only automated emails Resy sends are transactional reservation booked/change/cancel/waitlist messages. Birthday, first-visit thank-you and lapsed win-back automations do not exist in the product; the vendor's own docs route that job to a third-party ESP. source |
| multi-location-org-hierarchy | unknown / grade F, placeholder rationale 'No public documentation located during the 2026-08-01 research pass' | resolve-to-no | The claim excludes 'just a flat list of locations', and a flat list is precisely what Resy documents: the Platform 360 dashboard's 'venue selector ... to quickly toggle between different restaurants'. No group/region/brand tier appears anywhere in the public help centre — reporting articles are per-venue with zero occurrences of 'group' or 'location', and permissions are per-user action toggles with no scoping object. Decisively, even Resy's own enterprise sales page claims only 'all locations within a single system' and 'enterprise reporting', never naming a middle tier or hierarchy object — when the enterprise pitch itself tops out at two levels, a documented three-level first-class hierarchy is absent, not undiscovered. source |
| extensibility-public-api-docs | unknown / grade F, placeholder rationale 'No public documentation located during the 2026-08-01 research pass' | resolve-to-no | The claim is about whether a public, self-serve API reference is readable without a partner agreement or sales call, and every path a would-be integrator can take on Resy's own properties was walked: the integrations page is partner logos plus 'Book a demo' with no docs link; the hospitality-groups page asserts 'an open API, webhooks, and integrations' with nothing behind it; the pricing table's 'Booking API' row links no reference; resy.com/developers and api.resy.com serve or redirect to the consumer Angular shell; developers.resy.com and dev.resy.com fail DNS (matching the earlier pass's NXDOMAIN findings for developer/docs/partners subdomains and the api.resy.com/docs 302); no help-centre article contains 'API'. The vendor says the API exists and offers a demo call as the only way in — that is a documented gate, not a missing page. source |
| commercial-autorenew-terms-published | partial, grade A - cited to https://cloud.send.resy.com/terms | upheld | Grade only, value and evidence untouched. Vendor LEGAL pages (terms, EULA, MSA, product-specific terms) are graded B corpus-wide - measured, not argued: 217 of 259 claims citing a legal-shaped URL are B. This claim was one of 21 stragglers still at A across 8 vendors. Each was inspected and every one is a genuine contract rather than a technical document, so the loose URL predicate produced no false positives here. The ladder does not name contracts explicitly, which is why this keeps recurring. source |
Sources
Every URL this record cites. 18 in total.
- https://helpdesk.resy.com/user-permissions-r1zCWDmU_
- https://helpdesk.resy.com/en_us/transactions-faq-ByVZQWk8Y
- https://helpdesk.resy.com/en_us/resy-analytics-BJdQMvX8_
- https://helpdesk.resy.com/en_us/resyos-and-pos-reporting-SJRv9oy2O
- https://helpdesk.resy.com/en_us/pos-integrations-HkUQN3s5u
- https://helpdesk.resy.com/en_us/service-snapshot-B1mYYABLt
- https://helpdesk.resy.com/en_us/resyos-recommended-hardware-and-accessories-SyvVbP78_
- https://helpdesk.resy.com/en_us/change-your-resy-os-plan-HkUQzwXIu
- https://helpdesk.resy.com/en_us/resy-billing-portal-HyaQfDQL_
- https://cloud.send.resy.com/terms
- https://resy.com/join/plans-pricing/
- https://resy.com/join/analytics/
- https://resy.com/join/integrations/
- https://helpdesk.resy.com/how-to-merge-guest-profiles-H1Qq89cbt
- https://helpdesk.resy.com/en_us/how-to-send-an-email-blast-BJGSDmUd
- https://helpdesk.resy.com/standard-resy-automated-email-content-HyaaWvXId
- https://helpdesk.resy.com/en_us/desktop-reservation-flow-SJEDlJNn2
- https://resy.com/join/hospitality-groups/