Vendors / Adjacent encroachers — ordering, middleware & back-office

QSR Automations

QSR Automations (ConnectSmart)

A first-party KDS and FOH/table-management layer, not a POS — it sits on top of Toast/Aloha/Oracle/Revel and owns the kitchen screen, bump bars and expo.

scored live legacy rubric

Claims in scope
255
Scored
36
Assessed
28
Unknown
227
Not applicable
59
Cells challenged
0
89% of in-scope claims are unknown. This record measures what QSR Automations publishes at least as much as what it does. A vendor that documents little scores low here whether or not the capability exists. Absence of evidence is recorded as unknown, never as no.

Identity

Owner
Crunchtime (site brands as "QSR Automations by Crunchtime"; products rebranded Crunchtime Kitchen / Host / Insights)
Parent
Xenial / Global Payments
Who it is for
Chains and high-volume kitchens needing production routing, capacity management and table management; integrates with 80+ POS rather than replacing them
Site
https://www.qsrautomations.com/

Pricing

transparency: unknown · unit: Quote only (unit not disclosed; historically per-KDS-screen/site licence plus hardware) · processor lock-in: no

Software
No public pricing; site routes all pricing to "Schedule Demo" for custom solutions and bundles.

Capabilities

Every claim is binary and checkable. Grades: A primary documentation · B product documentation · C pricing or feature page · D marketing claim · E third-party reporting · F inference with no source. A yes on a differentiator claim requires A or B.

Menu, modifiers & pricing engine

No

menu-pricing-nested-modifiers

No menu/pricing engine; consumes item and modifier data from the POS.

F
No

menu-pricing-modifier-price-by-parent-size

Migrated from the 2026-08-01 research pass; no source URL was recorded.

F
Unknown

menu-pricing-fractional-placement differentiator

Not scored by this record.

Unknown

menu-pricing-half-and-half-rule differentiator

Not scored by this record.

No

menu-pricing-topping-quantity-tiers

Migrated from the 2026-08-01 research pass; no source URL was recorded.

F
Unknown

menu-pricing-size-style-matrix differentiator

Not scored by this record.

Unknown

menu-pricing-included-allowance differentiator

Not scored by this record.

Unknown

menu-pricing-combos

Not scored by this record.

Unknown

menu-pricing-upsell-prompts differentiator

Not scored by this record.

Unknown

menu-pricing-86-propagation

Not scored by this record.

Unknown

menu-pricing-countdown-auto-86 differentiator

Not scored by this record.

Unknown

menu-pricing-dayparting

Not scored by this record.

Unknown

menu-pricing-channel-price-books

Not scored by this record.

Unknown

menu-pricing-dual-pricing differentiator

Not scored by this record.

Unknown

menu-pricing-versioning-effective-dates differentiator

Not scored by this record.

Unknown

menu-pricing-franchise-hierarchy differentiator

Not scored by this record.

Unknown

menu-pricing-allergen-nutrition

Not scored by this record.

Unknown

menu-pricing-recipe-linkage differentiator

Not scored by this record.

Unknown

menu-pricing-3p-menu-push

Not scored by this record.

Unknown

menu-pricing-dynamic-pricing

Not scored by this record.

Payments & money movement

Unknown

payments-processor-choice differentiator

Not scored by this record.

Unknown

payments-published-rates differentiator

Not scored by this record.

Unknown

payments-dual-pricing differentiator

Not scored by this record.

Unknown

payments-surcharge-guardrails differentiator

Not scored by this record.

No

payments-emv-nfc

No payment acceptance in product.

F
Unknown

payments-softpos-tap-to-pay differentiator

Not scored by this record.

Unknown

payments-pay-at-table

Not scored by this record.

Unknown

payments-qr-guest-pay differentiator

Not scored by this record.

Unknown

payments-tip-adjust

Not scored by this record.

Unknown

payments-tip-pooling differentiator

Not scored by this record.

Unknown

payments-offline-store-and-forward differentiator

Not scored by this record.

Unknown

payments-offline-decline-liability differentiator

Not scored by this record.

No

payments-gift-cards

Migrated from the 2026-08-01 research pass; no source URL was recorded.

F
Unknown

payments-house-accounts

Not scored by this record.

Unknown

payments-split-tender

Not scored by this record.

No

payments-refund-void-controls

Migrated from the 2026-08-01 research pass; no source URL was recorded.

F
Unknown

payments-chargeback-tooling differentiator

Not scored by this record.

Unknown

payments-card-on-file differentiator

Not scored by this record.

Unknown

payments-payout-timing differentiator

Not scored by this record.

Unknown

payments-multi-entity-routing differentiator

Not scored by this record.

Unknown

payments-p2pe-pci4

Not scored by this record.

Delivery, dispatch & third-party channels

No

delivery-driver-roster

Delivery dispatch is outside the ConnectSmart product scope.

F
No

delivery-dispatch-board

Migrated from the 2026-08-01 research pass; no source URL was recorded.

F
Unknown

delivery-route-map differentiator

Not scored by this record.

Unknown

delivery-driver-tracking differentiator

Not scored by this record.

Unknown

delivery-zones-polygon differentiator

Not scored by this record.

No

delivery-zone-pricing

Migrated from the 2026-08-01 research pass; no source URL was recorded.

F
Unknown

delivery-address-validation

Not scored by this record.

Unknown

delivery-driver-comp differentiator

Not scored by this record.

Unknown

delivery-cash-reconcile

Not scored by this record.

Unknown

delivery-daas-dispatch

Not scored by this record.

Unknown

delivery-daas-fallback differentiator

Not scored by this record.

Unknown

delivery-3p-direct-integration differentiator

Not scored by this record.

Unknown

delivery-3p-injection

Not scored by this record.

Unknown

delivery-menu-push

Not scored by this record.

Unknown

delivery-86-sync

Not scored by this record.

Unknown

delivery-store-pause

Not scored by this record.

Unknown

delivery-3p-reconciliation differentiator

Not scored by this record.

Unknown

delivery-injection-error-visibility differentiator

Not scored by this record.

Unknown

delivery-tracking-page

Not scored by this record.

Unknown

delivery-promise-time differentiator

Not scored by this record.

Unknown

delivery-offline-behavior

Not scored by this record.

Digital ordering & guest-facing channels

No

digital-first-party-web

No first-party guest ordering channel; ingests digital orders from the POS/aggregators.

F
No

digital-menu-single-source

Migrated from the 2026-08-01 research pass; no source URL was recorded.

F
Unknown

digital-native-app differentiator

Not scored by this record.

No

digital-account-saved-payment

Migrated from the 2026-08-01 research pass; no source URL was recorded.

F
Unknown

digital-upsell-engine differentiator

Not scored by this record.

Unknown

digital-scheduled-pacing

Not scored by this record.

Unknown

digital-fulfillment-modes

Not scored by this record.

Unknown

digital-qr-table

Not scored by this record.

Unknown

digital-kiosk differentiator

Not scored by this record.

Unknown

digital-group-ordering

Not scored by this record.

Unknown

digital-catering-portal differentiator

Not scored by this record.

Unknown

digital-voice-ai-phone differentiator

Not scored by this record.

Unknown

digital-drivethru-ai

Not scored by this record.

Unknown

digital-sms-ordering

Not scored by this record.

Unknown

digital-google-order differentiator

Not scored by this record.

Unknown

digital-apple-business-connect

Not scored by this record.

Unknown

digital-loyalty-attach

Not scored by this record.

Unknown

digital-subscriptions

Not scored by this record.

Unknown

digital-promo-parity

Not scored by this record.

Unknown

digital-guest-data-ownership differentiator

Not scored by this record.

Unknown

digital-checkout-pci-sca

Not scored by this record.

Unknown

digital-surcharge-transparency differentiator

Not scored by this record.

Guest data, loyalty & marketing

No

guest-loyalty-unified-profile

Migrated from the 2026-08-01 research pass; no source URL was recorded.

F
Unknown

guest-loyalty-thirdparty-identity-attach differentiator

Not scored by this record.

No

guest-loyalty-accrual-models

Migrated from the 2026-08-01 research pass; no source URL was recorded.

F
Unknown

guest-loyalty-tiers differentiator

Not scored by this record.

Unknown

guest-loyalty-offline-behavior differentiator

Not scored by this record.

Unknown

guest-loyalty-offer-stacking-rules differentiator

Not scored by this record.

Unknown

guest-loyalty-targeted-offers differentiator

Not scored by this record.

Unknown

guest-loyalty-rfm-segmentation differentiator

Not scored by this record.

No

guest-loyalty-lifecycle-automation

Migrated from the 2026-08-01 research pass; no source URL was recorded.

F
Unknown

guest-loyalty-native-email-sms differentiator

Not scored by this record.

Unknown

guest-loyalty-consent-management

Not scored by this record.

Unknown

guest-loyalty-10dlc-registration

Not scored by this record.

Unknown

guest-loyalty-campaign-attribution differentiator

Not scored by this record.

Unknown

guest-loyalty-data-export-portability differentiator

Not scored by this record.

Unknown

guest-loyalty-cdp-event-api differentiator

Not scored by this record.

Unknown

guest-loyalty-review-capture-routing differentiator

Not scored by this record.

Unknown

guest-loyalty-referral-program

Not scored by this record.

Unknown

guest-loyalty-wallet-pass differentiator

Not scored by this record.

Unknown

guest-loyalty-privacy-rights-tooling

Not scored by this record.

Unknown

guest-loyalty-redemption-fraud-controls

Not scored by this record.

Unknown

guest-loyalty-ai-offer-recommendation differentiator

Not scored by this record.

Unknown

guest-loyalty-stored-value-gift

Not scored by this record.

Labor & workforce

No

labor-clock-in-at-pos

Parent Crunchtime sells labor/scheduling separately; not part of ConnectSmart.

F
Unknown

labor-photo-punch-verification differentiator

Not scored by this record.

Unknown

labor-geofenced-mobile-punch

Not scored by this record.

Unknown

labor-offline-time-punch differentiator

Not scored by this record.

Unknown

labor-granular-rbac

Checked 2026-08-04 and unresolved. The vendor's only public support library is the nine hardware/troubleshooting articles enumerated in qsrautomations.com/page-sitemap.xml (controller troubleshooting, TCP controller config, KP-9000 bump-bar pairing, Host common errors, Host quoting methods, ELO backpack in ControlPoint, licence expiration, screen not painting) — none covers user administration. The real admin documentation sits behind the DigitalChalk training portal (qsr.digitalchalk.com/dc/guest/login, login wall) and portal.qsr.cloud, which redirects to auth.qsr.cloud; Crunchtime's Zendesk help centre returns HTTP 403 to me at both support.crunchtime.com/hc/en-us and crunchtime.zendesk.com/hc/en-us, and its role/permission articles cover the Inventory/Labor/Teamworx suite rather than the Kitchen and Host products this record scores. The two first-party PDFs that are public (ConnectSmart Kitchen Installation Guide 5.3, ControlPoint Client Installation Guide 3.0, rehosted on cdn.pixelpointpos.com) are Windows install procedures dated 2015 and 2014; the only access control they describe is a single default ControlPoint account, username Administrator, password admin, with no role or per-action permission model. That is far too stale to score a current product against. No public statement on per-action, per-role, per-location permissions was found.

F
Unknown

labor-manager-override-audit

Checked 2026-08-04 and unresolved. ConnectSmart/Crunchtime Kitchen has no tender, so the override surface that exists is kitchen-side (recall a bumped ticket, force an item, override a prep timer) and Host-side (override a quote or seat out of order) rather than voids and comps. Nothing published describes either. Searched the public support library (qsrautomations.com/support/, nine articles, all hardware or quoting) and read the Host quoting-methods article in full — it documents the six Windows and two iOS quoting methods and never mentions roles, manager access or audit logging. crunchtime.com/kitchen and /host are marketing pages with no administration detail. The admin guides are behind qsr.digitalchalk.com (login) and Crunchtime's Zendesk (HTTP 403 to me). No evidence either way on approver attribution or an immutable, queryable override trail.

F
Unknown

labor-native-scheduling differentiator

Not scored by this record.

Unknown

labor-demand-labor-forecast differentiator

Not scored by this record.

Unknown

labor-realtime-labor-percent differentiator

Not scored by this record.

Unknown

labor-overtime-prevention differentiator

Not scored by this record.

Unknown

labor-break-compliance-by-state differentiator

Not scored by this record.

Unknown

labor-fair-workweek-support

Not scored by this record.

Unknown

labor-minor-labor-rules

Not scored by this record.

Unknown

labor-tip-pooling-rules

Not scored by this record.

Unknown

labor-tip-distribution-audit-trail

Not scored by this record.

Unknown

labor-qualified-tips-w2-reporting differentiator

Not scored by this record.

Unknown

labor-native-payroll differentiator

Not scored by this record.

Unknown

labor-payroll-export-formats

Not scored by this record.

Unknown

labor-shift-swap-workflow differentiator

Not scored by this record.

Unknown

labor-digital-onboarding-i9

Not scored by this record.

Unknown

labor-server-performance-metrics differentiator

Not scored by this record.

Inventory, purchasing & cost control

No

inventory-recipe-bom-costing

Parent Crunchtime sells inventory and recipe costing as separate products; not in ConnectSmart Kitchen.

F
No

inventory-unit-conversion-yields

Migrated from the 2026-08-01 research pass; no source URL was recorded.

F
Unknown

inventory-theoretical-vs-actual differentiator

Not scored by this record.

Unknown

inventory-realtime-depletion differentiator

Not scored by this record.

Unknown

inventory-86-auto-sync differentiator

Not scored by this record.

No

inventory-count-modes

Migrated from the 2026-08-01 research pass; no source URL was recorded.

F
Unknown

inventory-mobile-count-offline

Not scored by this record.

Unknown

inventory-vendor-catalogs-edi differentiator

Not scored by this record.

Unknown

inventory-invoice-ocr differentiator

Not scored by this record.

Unknown

inventory-price-change-alerts differentiator

Not scored by this record.

Unknown

inventory-par-auto-suggest differentiator

Not scored by this record.

Unknown

inventory-waste-logging

Not scored by this record.

Unknown

inventory-transfers

Not scored by this record.

Unknown

inventory-commissary

Not scored by this record.

Unknown

inventory-lot-traceability

Not scored by this record.

Unknown

inventory-shelf-life-expiry

Not scored by this record.

Unknown

inventory-bar-partial-bottle

Not scored by this record.

Unknown

inventory-cogs-gl-export

Not scored by this record.

Unknown

inventory-native-not-partner differentiator

Not scored by this record.

Unknown

inventory-menu-margin-linkage differentiator

Not scored by this record.

Reporting, BI & data access

Partial

reporting-realtime-dashboard

Crunchtime Insights is marketed as an analytics/visualization layer; kitchen-performance oriented, not a POS sales dashboard. https://www.qsrautomations.com/ · retrieved 2026-08-01

D
No

reporting-eod-closeout

No tender/cash reconciliation; no payments in product.

F
Unknown

reporting-pmix-modifier-level

Checked 2026-08-04 and unresolved. Insights is the reporting product here. qsrautomations.com/connectsmart-insights/ promises only 'real-time insights alongside historical analytics' and 'easy-to-read dashboards' and names no report; crunchtime.com/kitchen names the metrics as 'ticket times, station performance, and throughput metrics', which is kitchen speed of service, not sales mix. That is marketing prose, not a report catalogue, so it cannot carry a no. status.qsr.cloud confirms the shape of the platform — the reporting components are 'Insights Portal', 'Portal Dashboards', 'Portal Datasets' and 'Kitchen Speed of Service API' — but publishes no field list. The Crunchtime developer hub does document a Menu Mix resource (GetAllCheckMenuMixRecordsV1, 'Menu Mix sales data stored at the Check/Recipe Item level of granularity'), but developer.crunchtime.com scopes itself to Inventory & Labor, Ops Execution, Learning and Cruise — Kitchen and Host are absent from it — so that endpoint belongs to the sibling back-office product, not to the record scored here. Whether Insights reports modifier-level quantity with gross and net sales, filterable by daypart and revenue centre, is not publicly stated.

F
Unknown

reporting-comps-voids-audit

Not scored by this record.

Unknown

reporting-cash-over-short

Not scored by this record.

Unknown

reporting-labor-productivity

Not scored by this record.

Unknown

reporting-server-scorecards differentiator

Not scored by this record.

Unknown

reporting-channel-profitability differentiator

Not scored by this record.

Unknown

reporting-multiloc-drilldown differentiator

Not scored by this record.

Unknown

reporting-custom-report-builder differentiator

Not scored by this record.

Unknown

reporting-scheduled-delivery

Not scored by this record.

Unknown

reporting-raw-warehouse-export differentiator

Not scored by this record.

Unknown

reporting-public-api differentiator

Not scored by this record.

Unknown

reporting-webhooks differentiator

Not scored by this record.

Unknown

reporting-api-not-upcharged differentiator

Not scored by this record.

Unknown

reporting-tier-paywall differentiator

Not scored by this record.

Unknown

reporting-history-retention differentiator

Not scored by this record.

Unknown

reporting-anomaly-alerts differentiator

Not scored by this record.

Unknown

reporting-nl-query

Not scored by this record.

Unknown

reporting-guest-cohorts differentiator

Not scored by this record.

Unknown

reporting-sales-forecast differentiator

Not scored by this record.

Unknown

reporting-tip-tax-compliance

Not scored by this record.

Multi-location, franchise & enterprise governance

Unknown

multi-location-org-hierarchy

Checked 2026-08-04, unresolved. The claim needs a named hierarchy of at least three levels (enterprise > region/group > location) that reporting and permissions can be scoped to. The vendor's own surface is silent: the qsrautomations.com page sitemap shows no ControlPoint or enterprise product page (the old /connectsmart-controlpoint/ URL now 404s) and a public support library of nine hardware articles with no administration, permissions or reporting docs; the ConnectSmart Insights page claims dashboards 'compiled from one or multiple sites' and a 'birds-eye view of your restaurants' to 'identify underperforming locations', which is flat multi-site reporting language naming no grouping object; crunchtime.com/kitchen (where /connectsmart-kitchen/ now 301s) has no multi-location management content. Real hierarchy documentation does exist on support.crunchtime.com ('Basics: Hierarchy and Teams Overview': VP team > regional team > district team > locations, scoping visibility, task assignment and reporting) and in developer.crunchtime.com's Hierarchy Service, but both belong to sibling Crunchtime products - Ops Execution (ex-Zenput) and the Net-Chef Inventory/Labor platform whose Insights FAQ defines Insights as the BizIQ successor for 'Inventory Management and Labor & Scheduling' - and nothing public ties Kitchen, Host or ConnectSmart Insights to either. Third-party descriptions of 'ControlPoint Enterprise' say centralized multi-site device management for 'a restaurant company's entire enterprise' but name no hierarchy levels. No positive evidence of absence either, so unknown stands.

F
Unknown

multi-location-central-menu-publish

Enterprise KDS config push is plausible for a chain product but I found no public documentation.

F
Unknown

multi-location-local-override-policy differentiator

Not scored by this record.

No

multi-location-price-zones

No pricing engine.

F
Unknown

multi-location-scheduled-publish differentiator

Not scored by this record.

Unknown

multi-location-new-store-template differentiator

Not scored by this record.

Unknown

multi-location-corp-vs-franchisee-roles differentiator

Not scored by this record.

Unknown

multi-location-royalty-calculation differentiator

Not scored by this record.

Unknown

multi-location-royalty-collection

Not scored by this record.

Unknown

multi-location-consolidated-reporting

Not scored by this record.

Unknown

multi-location-normalized-item-rollup differentiator

Not scored by this record.

Unknown

multi-location-cross-location-giftcard

Not scored by this record.

Unknown

multi-location-cross-location-loyalty

Not scored by this record.

Unknown

multi-location-multi-brand differentiator

Not scored by this record.

Unknown

multi-location-multi-tax-jurisdiction

Not scored by this record.

Unknown

multi-location-multi-currency-locale

Not scored by this record.

Unknown

multi-location-config-audit-log differentiator

Not scored by this record.

Unknown

multi-location-enterprise-sso differentiator

Not scored by this record.

Unknown

multi-location-enterprise-api differentiator

Not scored by this record.

Unknown

multi-location-central-labor-policy

Not scored by this record.

Integrations, API & extensibility

No

extensibility-public-api-docs

Resolved 2026-09-01 by reading the one surface the previous rationale named as outstanding: Crunchtime's CUSTOMER-FACING help centre for the Kitchen & Host line. It was recorded here as HTTP 403 at both support.crunchtime.com/hc/en-us and crunchtime.zendesk.com/hc/en-us. THAT 403 IS GONE. Both hosts now serve a real, parseable Zendesk robots.txt to our own UA (identical files; /hc/en-us is not disallowed, and the wildcard-free Disallow control armed on /children), and /hc/en-us answers 200 with 27,516 b. The Zendesk Help Center API is permitted (robots refuses only /api/v2/help_center/*/articles/*/stats/view and the community-post equivalent), so the centre was ENUMERATED WHOLE rather than searched: 6 categories, 75 sections, 756 articles across 8 pages of /api/v2/help_center/en-us/articles.json. THE ENUMERATION IS THE EVIDENCE, and it bounds the surface from above. Two of the six categories are this product: 'Kitchen Management - Knowledge base articles for Crunchtime Kitchen' and 'Guest Management - Knowledge base articles for Crunchtime Host'. Between them they hold NINE articles - three Getting Started per category (two of which are the same two documents duplicated across both) plus three Crunchtime Kitchen controller/hardware troubleshooting pieces - and not one is an API reference, an endpoint list or a schema. A case-insensitive title search of all 756 for api, webhook, endpoint, oauth, swagger and openapi returns FIVE articles, and every one belongs to a sibling line: three in the Inventory Management > API section (Net-Chef) and one in Ops Execution, plus a purchasing integration piece. AND THE VENDOR STATES THE DOCUMENTATION ROUTE ITSELF, in the cited article (created 2026-06-08, updated 2026-08-21, current): 'We provide free training for current users of our products through our Digital Chalk Training Portal. With Digital Chalk, you can find information on our Crunchtime Kitchen, Crunchtime Host Enterprise, Crunchtime Host iOS, Crunchtime Insights (reporting), and ControlPoint products.' All three of its 'Training & Documentation' links - Crunchtime Kitchen, Crunchtime Host, Crunchtime ControlPoint - point to https://qsr.digitalchalk.com/auth/login, an LMS login (HTTP 200, 25,297 b, Angular shell, meta robots noindex,nofollow), and the sign-up link is /dc/guest/login. So the documentation for this line is deliberately behind an account, for current customers, and it is TRAINING material rather than a technical reference. The sibling article 'Getting Started with API's' (Inventory Management > API, 91 characters entire) says only 'Looking to get started with API's? Check out our Developer Hub to learn more' - and that hub is developer.crunchtime.com, whose 33,791-byte /llms.txt this record has already read whole and which returns ZERO hits for qsr, ConnectSmart, kitchen or KDS. THE DIRECTION IS NOT DEDUCED FROM THE SHAPE OF THE SEARCH: the APIs demonstrably EXIST (status.qsr.cloud monitors Host History APIs, Kitchen POS API, Kitchen Speed of Service API and three webhooks as named components) and auth.qsr.cloud serves an OIDC discovery document at grade A. What is now measured, rather than merely not found, is that the vendor publishes no reference for them and routes the line's documentation to a login. Every first-party surface this vendor and its acquirer have is now read whole, and the last one says where the docs are and that they are gated. That is positive evidence of absence, so this moves off unknown. https://support.crunchtime.com/hc/en-us/articles/52422567691155-Get-help-with-Crunchtime-Kitchen-and-Crunchtime-Host · retrieved 2026-09-01

B
Unknown

extensibility-api-access-cost differentiator

Not scored by this record.

Unknown

extensibility-partner-revshare

Not scored by this record.

Unknown

extensibility-free-sandbox differentiator

Not scored by this record.

Partial

extensibility-oauth-partner-apps

The platform's own OpenID Connect discovery document (issuer https://auth.qsr.cloud, reached from the 'Crunchtime Kitchen + Host' login link on crunchtime.com) settles the mechanism: this is a real OAuth 2.0 / OIDC authorization server, not static API keys. grant_types_supported includes authorization_code, client_credentials, refresh_token and device_code; code_challenge_methods_supported includes S256; both a revocation_endpoint (/connect/revocation) and an introspection_endpoint are published. Access is scope-partitioned per service rather than all-or-nothing — scopes_supported lists Api, Reporting, CloudPOS, CloudKitchen, ControlPoint, DineTimeApi, KitchenCapacityService, KitchenNotifications, WebhookV2Api, SettingsApi, LicenseApi, Metrics, SmsService.Customer vs SmsService.All, and a ThirdPartyApiTester scope that implies third-party callers do get tokens. Shortfall — the third-party half of the claim is unproven: registration_endpoint is null, so there is no dynamic client registration; there is no developer portal, published scope catalogue or app directory for Kitchen/Host (developer.crunchtime.com covers only Inventory & Labor, Ops Execution, Learning and Cruise); and nothing documents an operator-facing consent or grant-management screen where a restaurant grants and individually revokes a partner's access. crunchtime.com/kitchen-host-integrations frames integration as bilateral certification instead — 'The POS systems below are certified integrations with QSR Automations. This list does not include proprietary, inactive, untested, or conditionally certified integrations.' Scoped OAuth: established. Operator-granted, individually revocable partner grants: not established. https://auth.qsr.cloud/.well-known/openid-configuration · retrieved 2026-08-04

A
Partial

extensibility-webhooks-push

Push webhooks exist and are first-party named production services, not a marketing assertion: the vendor's own status page lists 'Webhook – Kitchen Status', 'Webhook – Order Ready' and 'Webhook – Visit Events' as separately monitored components, alongside 'Kitchen Events API', 'Kitchen POS API' and 'Kitchen Speed of Service API'. Corroborated at grade A by the auth.qsr.cloud OIDC discovery document, which publishes WebhookV2Api and KitchenNotifications as issuable scopes — so a versioned webhook API is token-gated and live. Shortfall — the events are kitchen-lifecycle, not order-lifecycle. The three published webhooks cover kitchen status, order-ready and visit events; nothing pushes created, modified, paid, voided or refunded, which is consistent with a KDS/host layer that never holds the tender. No event catalogue, payload schema, subscription or retry documentation is publicly readable — the Kitchen/Host products are absent from developer.crunchtime.com, and no api/webhook host under qsr.cloud resolves publicly — so coverage beyond the three named services cannot be confirmed. https://status.qsr.cloud/ · retrieved 2026-08-04

B
Unknown

extensibility-webhook-reliability differentiator

Not scored by this record.

Unknown

extensibility-order-injection-api

Not scored by this record.

Unknown

extensibility-menu-write-api differentiator

Not scored by this record.

Unknown

extensibility-data-symmetry differentiator

Not scored by this record.

Unknown

extensibility-published-rate-limits

Not scored by this record.

Unknown

extensibility-doordash-preferred differentiator

Not scored by this record.

Unknown

extensibility-first-party-delivery-integrations differentiator

Not scored by this record.

Unknown

extensibility-middleware-compatibility

Not scored by this record.

Unknown

extensibility-accounting-connectors

Not scored by this record.

Unknown

extensibility-payroll-export

Not scored by this record.

Unknown

extensibility-bi-data-warehouse differentiator

Not scored by this record.

Unknown

extensibility-app-marketplace

Not scored by this record.

Unknown

extensibility-custom-fields-scripting

Not scored by this record.

Unknown

extensibility-headless-embedded

Not scored by this record.

Unknown

extensibility-api-versioning-deprecation

Not scored by this record.

Unknown

extensibility-data-portability-exit differentiator

Not scored by this record.

Reliability, offline & operations

No

reliability-offline-order-entry

No order entry in product.

F
Unknown

reliability-offline-card-auth differentiator

Not scored by this record.

Unknown

reliability-offline-decline-liability differentiator

Not scored by this record.

Unknown

reliability-lan-degraded-multi-terminal differentiator

Not scored by this record.

Unknown

reliability-local-transaction-engine differentiator

Not scored by this record.

Unknown

reliability-offline-kds-printing

KDS controllers are on-premise LAN devices, which implies local resilience, but no vendor statement found.

F
Unknown

reliability-printer-fallback

Checked 2026-08-04 and unresolved. Printers are in scope for this product — the ControlPoint Client guide lists 'Set up pagers, printers, and bump bars' among what the client does — but no vendor source describes what happens when a configured printer is unreachable. Redundancy is documented one level up, not at the printer: the ConnectSmart Kitchen Installation Guide 5.3 covers running the Kitchen Server on multiple PCs 'such as for redundant servers' and notes that the demo licence has 'no redundancy'. Both PDFs are first-party but dated 2015 and 2014 and rehosted on cdn.pixelpointpos.com. The public support library (qsrautomations.com/support/) contains nothing on printing; crunchtime.com/kitchen markets the opposite direction — a paperless kitchen that removes printers — and does not mention failover or alerting. Configuration guides that would settle backup-printer routing are behind qsr.digitalchalk.com (login) and Crunchtime's Zendesk (HTTP 403). No basis for yes or no.

F
Unknown

reliability-sync-conflict-handling

Not scored by this record.

Unknown

reliability-offline-feature-matrix

Not scored by this record.

Unknown

reliability-public-status-page

Not scored by this record.

Unknown

reliability-contractual-uptime-sla differentiator

Not scored by this record.

Unknown

reliability-incident-postmortems

Not scored by this record.

Unknown

reliability-247-live-support

Not scored by this record.

Unknown

reliability-onsite-install differentiator

Not scored by this record.

Unknown

reliability-menu-build-service differentiator

Not scored by this record.

Unknown

reliability-hardware-replacement-sla

Not scored by this record.

Unknown

reliability-backup-restore

Not scored by this record.

Unknown

reliability-pci-dss-4-attestation

Not scored by this record.

Unknown

reliability-mfa-role-based-access

Not scored by this record.

Unknown

reliability-self-serve-training

Not scored by this record.

Unknown

reliability-failover-terminal-role differentiator

Not scored by this record.

Unknown

reliability-cellular-backup

Not scored by this record.

Commercial, compliance & data ownership

Unknown

commercial-month-to-month-contract differentiator

Not scored by this record.

Unknown

commercial-no-early-termination-fee differentiator

Not scored by this record.

Yes

commercial-autorenew-terms-published

Both halves of the claim are met in a publicly accessible contract. The 'Kitchen & Host Subscription Services Agreement' (QSR Automations, LLC as Supplier; last revised 2026-05-22) is linked in the open from qsrautomations.com/legal/ and states at section 7(b) 'Term of Orders' that 'orders and all subscriptions under them will automatically renew for additional one-year periods unless a party notifies the other of non-renewal 30 or more days before the renewal date' — a stated one-year auto-renew and a stated 30-day notice window, diligenceable before signing. The same section also caps renewal repricing, 'an automatically renewing order will remain unchanged from the prior term except for any pricing increase of which Supplier has notified Customer 30 or more days before the renewal date', at US CPI-U plus 1.0%. Noted for completeness: the separately published Master Software Subscription Agreement (PDF, 11-1-2024) has no term or renewal clause at all — its 26 sections run from definitions to export control with nothing on renewal — so the SSA is the document that carries this, not the MSSA. https://www.crunchtime.com/qsr-ssa · retrieved 2026-08-04

B
Unknown

commercial-processing-not-bundled differentiator

Not scored by this record.

Unknown

commercial-interchange-plus-published differentiator

Not scored by this record.

Unknown

commercial-rate-increase-clause differentiator

Not scored by this record.

No

commercial-pricing-published

Pricing page absent; all paths lead to a demo request. https://www.qsrautomations.com/ · retrieved 2026-08-01

B
Unknown

commercial-module-unbundling differentiator

Not scored by this record.

Unknown

commercial-hardware-purchase-outright

Hardware is clearly sold, but no published price list was found.

F
Unknown

commercial-hardware-not-locked differentiator

Not scored by this record.

Unknown

commercial-implementation-fee-published

Not scored by this record.

Unknown

commercial-data-export-self-serve

Not scored by this record.

Unknown

commercial-export-customer-and-loyalty differentiator

Not scored by this record.

Unknown

commercial-post-termination-export-window differentiator

Not scored by this record.

Unknown

commercial-data-ownership-clause differentiator

Not scored by this record.

Unknown

commercial-source-available-selfhost

Not scored by this record.

Unknown

commercial-pci-p2pe-tokenization

Not scored by this record.

Unknown

commercial-pci-dss-4-controls

Not scored by this record.

Unknown

commercial-soc2-attestation

Not scored by this record.

Unknown

commercial-privacy-dsar-tooling

Not scored by this record.

Unknown

commercial-wcag-kiosk-accessibility differentiator

Not scored by this record.

Unknown

commercial-dual-pricing-compliant differentiator

Not scored by this record.

Adversarial verification

An independent pass was instructed to refute this record, defaulting to downgrade when uncertain. It challenged 4 values — 0 upheld, 0 downgraded, 0 upgraded. This is published in full because a reader who can see which values were contested, on what evidence, and which way they moved has something no affiliate-funded comparison offers.

Capability claims

ClaimAs first scoredVerdictWhat the verifier found
extensibility-oauth-partner-appsunknown, grade F, rationale 'No public documentation located during the 2026-08-01 research pass.'resolve-to-partialThe placeholder marked a cell nobody had examined. The vendor does publish enough to settle the mechanism: the 'Crunchtime Kitchen + Host' login on crunchtime.com points at auth.qsr.cloud, whose OpenID Connect discovery document is public and shows a full OAuth 2.0 / OIDC authorization server - authorization_code, client_credentials, refresh_token and device_code grants, PKCE with S256, revocation and introspection endpoints, and 25 service-partitioned scopes including ThirdPartyApiTester, WebhookV2Api, CloudKitchen, ControlPoint and Reporting. So this is scoped OAuth, not shared static API keys, which disposes of the negative half of the claim at grade A. Held to partial rather than yes because the third-party dimension is unevidenced: registration_endpoint is null (no dynamic client registration), developer.crunchtime.com covers only Inventory & Labor, Ops Execution, Learning and Cruise with Kitchen and Host absent, and no operator-facing consent or grant-revocation surface is documented anywhere public. crunchtime.com/kitchen-host-integrations describes integration as bilateral certification, which is the opposite posture from operator-granted app installs. source
extensibility-webhooks-pushunknown, grade F, rationale 'No public documentation located during the 2026-08-01 research pass.'resolve-to-partialThe vendor's own status page monitors three named webhook services in production - 'Webhook - Kitchen Status', 'Webhook - Order Ready', 'Webhook - Visit Events' - plus a 'Kitchen Events API'. The auth.qsr.cloud discovery document independently lists WebhookV2Api and KitchenNotifications as issuable OAuth scopes, so a versioned, token-gated webhook API demonstrably exists. That is first-party operational evidence, not a marketing assertion. Not a yes: the claim asks for order-lifecycle events (created, modified, paid, voided, refunded) and the three published webhooks are kitchen-lifecycle, which is what a KDS layer that never holds the tender would be expected to emit. No payload schema, event catalogue, subscription mechanism or retry policy is publicly readable, and no api or webhook host under qsr.cloud resolves publicly, so nothing beyond the three named services can be confirmed. source
commercial-autorenew-terms-publishedunknown, grade F, rationale 'No public documentation located during the 2026-08-01 research pass.'resolve-to-yesThe terms are public and specific. qsrautomations.com/legal/ links, without a login or a signed quote, to the Kitchen & Host Subscription Services Agreement (QSR Automations, LLC as Supplier, last revised 2026-05-22). Section 7 is TERM AND TERMINATION; 7(b) Term of Orders states that 'orders and all subscriptions under them will automatically renew for additional one-year periods unless a party notifies the other of non-renewal 30 or more days before the renewal date', and adds that a renewing order is unchanged except for a price increase notified 30 or more days ahead, capped at US CPI-U plus 1.0%. Renewal term and notice window are both stated, which is exactly what the claim tests. Worth recording that the more prominently linked Master Software Subscription Agreement PDF is a decoy here - I extracted and read all 26 of its sections and it contains no term or renewal clause whatsoever, so a pass that stopped at the MSSA would wrongly have scored this no. source
extensibility-public-api-docsunknown, grade F, rationale re-grounded 2026-09-01 on qsrautomations.com's dead redirect, developer.crunchtime.com's manifest covering only Inventory/Labor/Cruise, and the auth./status.qsr.cloud hosts already cited - closing 'what would settle it is a route into Crunchtime's CUSTOMER-FACING documentation for the Kitchen & Host line'.resolve-to-noThat route was found and read, and it settles the claim against the vendor. The 403 this record recorded at support.crunchtime.com/hc/en-us and crunchtime.zendesk.com/hc/en-us is gone; both hosts serve a real parseable Zendesk robots.txt to our UA (control armed on /children and passed) and /hc/en-us answers 200. The permitted Help Center API let the centre be ENUMERATED rather than searched - 756 articles, 75 sections, 6 categories - and the two categories that are this product hold nine articles, none of them a reference. The vendor then states the route itself: the current 'Get help with Crunchtime Kitchen and Crunchtime Host' article sends all three of its Kitchen/Host/ControlPoint 'Training & Documentation' links to an LMS login at qsr.digitalchalk.com, and the help centre's own 'Getting Started with API's' points to a developer hub already measured to contain zero qsr/ConnectSmart/kitchen/KDS. Graded B rather than A because a help centre is vendor product documentation, not a technical reference - and there is no technical reference to grade. NOT scored higher on the APIs' existence: status.qsr.cloud proves they exist, which is a different proposition from whether their reference is published, and this claim asks the second. source

Sources

Every URL this record cites. 25 in total.