Vendors / Adjacent encroachers — ordering, middleware & back-office
QSR Automations
QSR Automations (ConnectSmart)
A first-party KDS and FOH/table-management layer, not a POS — it sits on top of Toast/Aloha/Oracle/Revel and owns the kitchen screen, bump bars and expo.
scored live legacy rubric
- Claims in scope
- 255
- Scored
- 36
- Assessed
- 33
- Unknown
- 222
- Not applicable
- 59
- Values challenged
- 8
unknown, never as no.Identity
- Owner
- Crunchtime (site brands as "QSR Automations by Crunchtime"; products rebranded Crunchtime Kitchen / Host / Insights)
- Parent
- Crunchtime Information Systems, Inc.
- Who it is for
- Chains and high-volume kitchens needing production routing, capacity management and table management; integrates with 80+ POS rather than replacing them
- Site
- https://www.crunchtime.com/kitchen
Pricing
transparency: quote-only · unit: Quote only (unit not disclosed; historically per-KDS-screen/site licence plus hardware) · processor lock-in: no
- Software
- No public pricing; site routes all pricing to "Schedule Demo" for custom solutions and bundles.
Capabilities
Every claim is binary and checkable. Grades: A primary documentation · B product documentation · C pricing or feature page · D marketing claim · E third-party reporting · F inference with no source. A yes on a differentiator claim requires A or B.
Menu, modifiers & pricing engine
Payments & money movement
The POS operates with third-party payment processors of the merchant's choosing (documented list of supported processors/gateways) rather than requiring the vendor's in-house processing. differentiator
payments-processor-choice
Not scored by this record.
Vendor publishes card-processing pricing publicly (a specific flat rate or interchange-plus markup) rather than quote-only. differentiator
payments-published-rates
Not scored by this record.
Native dual-pricing / cash-discount mode stores two prices per item and prints both cash and card totals on the guest check and receipt. differentiator
payments-dual-pricing
Not scored by this record.
Surcharging engine automatically excludes debit and prepaid cards via BIN/product-code detection, enforces the network percentage cap, and can be enabled or disabled per location. differentiator
payments-surcharge-guardrails
Not scored by this record.
All first-party payment terminals accept EMV chip and NFC contactless including Apple Pay and Google Pay.
payments-emv-nfc
The claim asks whether the vendor's first-party payment terminals take EMV and NFC. The vendor ships no payment terminal. Its live hardware catalogue enumerates the whole first-party line - "From bump bars and controllers to mounting, touchscreens, and all-in-ones, we've got you covered" - under four headings (Restaurant All-in-Ones, Kitchen Display Controllers, Restaurant Touchscreen Monitors, Kitchen Display Bump Bars) plus mounting, with named SKUs (Elo I-Series, Kitchen Armor, HP Engage Flex Mini, Elo Backpack 4, Crunchtime KP-9000, KP-7500, QBracket). No card reader, no PIN pad, no payment terminal appears in it. Corpus controls over 8.6M chars: "EMV" 0, "NFC" 0, "chip card" 0, "card present" 0, "payment terminal" 0. "Apple Pay"/"Google Pay" hit twice and once, both inside third-party blog editorial (a Chipotle interview and a summary of an Oracle study), never as a product capability. No PCI-DSS scope is claimed anywhere either: all six "PCI" hits are Crunchtime Learning courses that teach restaurant staff about PCI. The vendor's own ConnectSmart Kitchen FAQ states that "CSK automatically receives routing information, production times, menu items, and other data it needs from integrated POS software, so it rarely needs to be manually updated when new items are added", and the live Kitchen + Host integrations page introduces its catalogue with "The POS systems below are certified integrations with QSR Automations" over roughly 85 named products (Toast, Aloha (NCR), MICROS Simphony/RES, Revel, Qu POS, Lightspeed K-Series, SpotOn, PixelPoint, PAR POS and the rest). A third-party POS is a precondition of the product, not an option. https://www.crunchtime.com/kitchen/hardware · retrieved 2026-09-07
Accepts contactless payments directly on a phone (Tap to Pay on iPhone and/or Android tap-to-pay) with no separate card reader. differentiator
payments-softpos-tap-to-pay
Not scored by this record.
Vendor ships a handheld that takes EMV/NFC payment at the table, including tip prompt and check splitting, without carrying the card away.
payments-pay-at-table
Not scored by this record.
Guest can scan a QR code on the printed check or table tent to view and pay the check from their own phone, with the payment closing the check in the POS automatically. differentiator
payments-qr-guest-pay
Not scored by this record.
Supports both pre-auth-then-tip-adjust and on-device tip prompt flows, with a documented batch/adjust window and a manager screen for unadjusted tips.
payments-tip-adjust
Not scored by this record.
Configurable tip pooling and distribution rules (by hours worked, sales, role percentage, or points) that produce a per-employee tip allocation exportable to payroll. differentiator
payments-tip-pooling
Not scored by this record.
Card payments can be captured while the internet is down via store-and-forward, with configurable per-transaction and cumulative offline limits. differentiator
payments-offline-store-and-forward
Not scored by this record.
Vendor publicly documents who bears the loss when a stored offline transaction declines on reconnect, and surfaces a post-reconnect report of failed offline payments. differentiator
payments-offline-decline-liability
Not scored by this record.
First-party gift cards with real-time balance tracking, redeemable across every location in the group and through the online-ordering channel.
payments-gift-cards
First-party gift cards with real-time balance tracking require a tender path, and the product has none - no payment terminal in the enumerated hardware line and no tender function in the software. The vendor's own ConnectSmart Kitchen FAQ states that "CSK automatically receives routing information, production times, menu items, and other data it needs from integrated POS software, so it rarely needs to be manually updated when new items are added", and the live Kitchen + Host integrations page introduces its catalogue with "The POS systems below are certified integrations with QSR Automations" over roughly 85 named products (Toast, Aloha (NCR), MICROS Simphony/RES, Revel, Qu POS, Lightspeed K-Series, SpotOn, PixelPoint, PAR POS and the rest). A third-party POS is a precondition of the product, not an option. Corpus controls over 8.6M chars: "gift card" 2, both in Crunchtime blog editorial (one defining what restaurant-management software can mean, one an anecdote about comping a customer), neither a capability claim; "stored value" 0, "balance inquiry" 0. Was an uncited `no` at grade F. https://www.crunchtime.com/kitchen/hardware · retrieved 2026-09-07
House/on-account tabs with per-account credit limits, running balance, and periodic statement or invoice generation.
payments-house-accounts
Not scored by this record.
A single check can be settled with multiple tenders and split by seat, by item, by even shares, or by arbitrary amount, with no hard cap below eight ways.
payments-split-tender
Not scored by this record.
Voids, refunds, discounts, and no-sales require role-based authorization (manager PIN or approval) and write to an immutable audit log identifying the approver.
payments-refund-void-controls
Voids, refunds, discounts and no-sales are tender operations performed in the POS, which is a separate, certified third-party system here. The vendor's own ConnectSmart Kitchen FAQ states that "CSK automatically receives routing information, production times, menu items, and other data it needs from integrated POS software, so it rarely needs to be manually updated when new items are added", and the live Kitchen + Host integrations page introduces its catalogue with "The POS systems below are certified integrations with QSR Automations" over roughly 85 named products (Toast, Aloha (NCR), MICROS Simphony/RES, Revel, Qu POS, Lightspeed K-Series, SpotOn, PixelPoint, PAR POS and the rest). A third-party POS is a precondition of the product, not an option. The product never sees a tender, so it cannot gate one behind a manager PIN or write an approver to an audit log. Corpus controls: "no-sale" 0, "manager PIN" 0, "void authorization" 0; the 84 raw hits for "void" are the phrase "null and void" in legal pages and unrelated Crunchtime Inventory help text. Was an uncited `no` at grade F. https://www.crunchtime.com/kitchen-host-integrations · retrieved 2026-09-07
In-product dispute/chargeback dashboard that lists open disputes and allows evidence submission assembled from the POS transaction record. differentiator
payments-chargeback-tooling
Not scored by this record.
Tokenized card-on-file for a guest profile, reusable across online ordering, phone orders, and in-store, with no PAN stored by the merchant. differentiator
payments-card-on-file
Not scored by this record.
Vendor publishes its deposit schedule and offers a next-day or same-day/instant funding option. differentiator
payments-payout-timing
Not scored by this record.
A single account can route settlement funds to different bank accounts per location or legal entity (separate MIDs or split settlement) under unified reporting. differentiator
payments-multi-entity-routing
Not scored by this record.
Vendor provides point-to-point encryption and a current PCI DSS 4.x Attestation of Compliance / P2PE listing available to merchants on request.
payments-p2pe-pci4
Not scored by this record.
Delivery, dispatch & third-party channels
Product includes a native in-house driver module: drivers are first-class entities with clock-in/out, assignment state (in-store / on-run / returning), and per-driver run history reportable from the POS itself (not via a third-party add-on).
delivery-driver-roster
The claim requires a native in-house driver module, explicitly "not via a third-party add-on". The vendor delegates the whole channel: its FAQ asks "Can CSK integrate with my delivery/online ordering partner?" and answers "Yes", and describes what it contributes as "real-time kitchen order status updates, capacity management, and future orders; (hold and fire capability.)" - kitchen-side throttling of orders that a partner originates. Corpus controls over 8.6M chars: "in-house driver" 0, "driver assignment" 0, "driver roster" 0. The 30 raw "driver" hits are supply-chain delivery drivers in Crunchtime Inventory vendor-integration articles (Sysco, Coca-Cola, Produce Alliance), a Labor "schedule driver" setting, and one Phillips screwdriver. Was an uncited `no` at grade F. https://web.archive.org/web/20190819045417/https://qsrautomations.com/products/connect-smart-kitchen-automation/faqs/ · retrieved 2026-09-07
Provides a dedicated dispatch/expo screen showing undispatched orders, driver availability, and elapsed time per order, with multi-order run batching (assigning 2+ orders to one driver as a single run).
delivery-dispatch-board
No dispatch or expo screen for drivers exists. The vendor's expo-side surface is the Order Ready Station, which it describes as "a customer facing view with order numbers, guest names, the status of their order or all of the above... for pick up stations in the lobby" - a guest-facing pickup board, not a driver dispatch board with availability and run batching. Delivery itself is a partner's: "Can CSK integrate with my delivery/online ordering partner? Yes". Corpus controls: "dispatch board" 0, "dispatch" 0, "run batching" 0 across 8.6M chars. Was an uncited `no` at grade F. https://web.archive.org/web/20190819045417/https://qsrautomations.com/products/connect-smart-kitchen-automation/faqs/ · retrieved 2026-09-07
Dispatch includes a live map view with geocoded stops and system-generated route sequencing (turn order optimization) for a multi-stop run, not just a static address list. differentiator
delivery-route-map
Not scored by this record.
Captures live driver GPS position from a driver-facing mobile app and surfaces it back to the dispatch screen. differentiator
delivery-driver-tracking
Not scored by this record.
Delivery areas can be defined as arbitrary map polygons or by drive-time isochrones, not solely as a radius or a ZIP/postcode list. differentiator
delivery-zones-polygon
Not scored by this record.
Each delivery zone carries its own independently configurable delivery fee, order minimum, and quoted promise time, applied automatically from the validated customer address.
delivery-zone-pricing
Per-zone delivery fees, order minimums and promise times require both a pricing surface and ownership of the delivery channel; the product has neither. Delivery is a partner integration and the menu and its prices come from the POS. The vendor's own ConnectSmart Kitchen FAQ states that "CSK automatically receives routing information, production times, menu items, and other data it needs from integrated POS software, so it rarely needs to be manually updated when new items are added", and the live Kitchen + Host integrations page introduces its catalogue with "The POS systems below are certified integrations with QSR Automations" over roughly 85 named products (Toast, Aloha (NCR), MICROS Simphony/RES, Revel, Qu POS, Lightspeed K-Series, SpotOn, PixelPoint, PAR POS and the rest). A third-party POS is a precondition of the product, not an option. Corpus controls: "delivery zone" 0, "delivery fee" 3 (all three in Crunchtime Inventory supplier-invoice help articles, i.e. what a food distributor charges the restaurant), "order minimum" 1 (a Crunchtime Inventory auto-ordering article about purchase-order thresholds). Every near-hit belongs to the supply chain, not to guest delivery. Was an uncited `no` at grade F. https://web.archive.org/web/20190819045417/https://qsrautomations.com/products/connect-smart-kitchen-automation/faqs/ · retrieved 2026-09-07
Address entry is validated/geocoded against a mapping service at order time and rejects or flags out-of-zone addresses before the order is accepted.
delivery-address-validation
Not scored by this record.
Tracks per-delivery driver compensation inputs — mileage or distance driven per run, per-delivery flat reimbursement, and driver-retained tips — and exports them to payroll as separate reimbursement vs. wage lines. differentiator
delivery-driver-comp
Not scored by this record.
Provides a driver cash bank / settle-up flow that reconciles cash collected, orders assigned, and tips owed at end of shift, producing a per-driver over/short figure.
delivery-cash-reconcile
Not scored by this record.
Can hand a first-party order to an on-demand courier marketplace (DoorDash Drive, Uber Direct, Nash, Relay or equivalent) natively from the POS, with the courier quote and status returning into the order record.
delivery-daas-dispatch
Not scored by this record.
Supports hybrid dispatch: rules that automatically overflow an order to a DaaS courier when no in-house driver is available, out of zone, or past a wait threshold. differentiator
delivery-daas-fallback
Not scored by this record.
Offers direct, first-party certified API integrations with DoorDash, Uber Eats, and Grubhub marketplaces (vendor-owned, not solely resold through Otter/Deliverect/Chowly/ItsaCheckmate middleware). differentiator
delivery-3p-direct-integration
Not scored by this record.
Third-party marketplace orders inject automatically into the POS as normal tickets that fire to KDS/printers without tablet re-keying or manual accept.
delivery-3p-injection
Not scored by this record.
Marking an item or modifier 86'd in the POS pushes item-level out-of-stock status to connected third-party channels in near real time, and restores it on availability (DoorDash requires item and item-option 86ing of new POS partners).
delivery-86-sync
Not scored by this record.
Store can be paused/deactivated on each connected third-party marketplace from inside the POS with a timed auto-reactivation, rather than only from each marketplace's own tablet or portal.
delivery-store-pause
Not scored by this record.
Produces a third-party reconciliation report matching marketplace payout deposits to POS-recorded 3P sales, itemizing commission, marketing fees, refunds/adjustments, and identifying missing or unpaid orders. differentiator
delivery-3p-reconciliation
Not scored by this record.
Vendor exposes integration health to the operator — failed/rejected order injections, connection status per channel, and alerts on failure — rather than failing silently. differentiator
delivery-injection-error-visibility
Not scored by this record.
Guests receive a branded order status / driver tracking page or SMS link on the restaurant's own domain for first-party delivery orders, driven by real order and driver state.
delivery-tracking-page
Not scored by this record.
Quoted delivery promise times adjust dynamically from current kitchen load, driver availability, and zone drive time, rather than a fixed per-store constant. differentiator
delivery-promise-time
Not scored by this record.
Vendor documents explicit offline behavior for delivery: whether cash delivery orders, driver assignment, and driver settlement continue during an internet outage.
delivery-offline-behavior
Not scored by this record.
Digital ordering & guest-facing channels
Vendor ships a first-party, commission-free web ordering site on the restaurant's own branding/domain that writes orders directly into the POS with no per-order marketplace commission.
digital-first-party-web
The claim asks for a commission-free web ordering site on the restaurant's own branding that writes orders into the POS. The vendor ships no web ordering channel and says so by delegation: "Can CSK integrate with my delivery/online ordering partner? Yes", and on order tracking, "Order trackers are typically part of your digital ordering partner's tool kit." The product's own consumer-facing surfaces are bookings, not ordering - the archived DineTime FAQ describes a website widget for ONLINE RESERVATIONS ("copy the code for the Widget onto your clipboard and paste into your website") and a consumer app whose enumerated functions are "put themselves directly onto your wait list, book a reservation, rate your restaurant, make your restaurant a favorite, get valuable contact and operations information". A dine-in pre-order feature exists but runs from the wait list through CSK, not from a branded ordering site. Was an uncited `no` at grade F. https://web.archive.org/web/20190819045417/https://qsrautomations.com/products/connect-smart-kitchen-automation/faqs/ · retrieved 2026-09-07
Vendor offers a branded native iOS and Android ordering app (published under the restaurant's own brand in the App Store/Play Store), not only a mobile web page or a shared multi-restaurant marketplace app. differentiator
digital-native-app
Not scored by this record.
Guests can create an account with saved addresses, saved (tokenized) payment methods, and one-tap reorder of a previous order across first-party channels.
digital-account-saved-payment
Guest accounts do exist on the consumer app, and the vendor enumerates what they hold - guests can "put themselves directly onto your wait list, book a reservation, rate your restaurant, make your restaurant a favorite, get valuable contact and operations information, and more" - with no saved address, no tokenized payment method and no reorder. That is an enumeration of the consumer surface by its own publisher, and payment is absent from it because the product takes no payment at all (see payments-emv-nfc: the first-party hardware line contains no payment terminal). Corpus controls over 8.6M chars: "saved payment" 0, "stored card" 0, "tokenized" 0, "one-tap reorder" 0. "reorder" hits 10 times and every one is Crunchtime Inventory re-ordering stock from a supplier, never a guest repeating a previous order. Was an uncited `no` at grade F. https://web.archive.org/web/20190819045253/https://qsrautomations.com/products/dinetime/faqs/ · retrieved 2026-09-07
Digital checkout presents configurable or algorithmic upsell/cross-sell suggestions (rules-based add-ons or personalized recommendations from order history), with attach-rate reporting on those suggestions. differentiator
digital-upsell-engine
Not scored by this record.
Supports future/scheduled orders with per-daypart throttling — capacity limits on orders or items per time slot that automatically close slots when the kitchen is saturated.
digital-scheduled-pacing
Not scored by this record.
Single digital ordering flow supports pickup, curbside (with arrival check-in), dine-in/QR table ordering, and delivery, with mode-specific fees and prep timing.
digital-fulfillment-modes
Not scored by this record.
Supports guest-facing QR scan-to-order and/or scan-to-pay at the table that opens or attaches to the existing POS check, including splitting and tipping.
digital-qr-table
Not scored by this record.
Vendor ships a self-order kiosk running the same menu and modifier logic as the POS, with accessibility-compliant UI and unattended EMV payment. differentiator
digital-kiosk
Not scored by this record.
Supports group ordering: a shareable link where multiple participants add their own items to one order under a per-person or total spend cap, with split or single payment.
digital-group-ordering
Not scored by this record.
Offers a distinct catering ordering flow with separate catering menu/minimums, lead-time rules, quotes or proposals, deposits, and invoice/house-account or ACH payment terms. differentiator
digital-catering-portal
Not scored by this record.
Vendor offers AI voice phone ordering (native or a named certified partner) that answers inbound calls and injects the completed order into the POS without staff transcription. differentiator
digital-voice-ai-phone
Not scored by this record.
Supports AI voice ordering at the drive-thru lane, integrated with the POS menu/modifiers and with escalation-to-human handoff.
digital-drivethru-ai
Not scored by this record.
Supports conversational SMS or chat ordering/reordering (text-to-order or text-a-link) that lands in the POS.
digital-sms-ordering
Not scored by this record.
Supports Order with Google — the restaurant's direct ordering link is provisioned to the Google Business Profile as an ordering option (ideally set as 'Preferred by Business'), rather than leaving marketplace links as the only choice. differentiator
digital-google-order
Not scored by this record.
Supports Apple Business Connect ordering placement — an 'Order Food' custom action on the Apple Maps place card pointing at the vendor's first-party ordering flow.
digital-apple-business-connect
Not scored by this record.
Loyalty accrual and redemption work inside the first-party digital ordering flow using the same guest identity as in-store, not as a separate post-purchase enrollment.
digital-loyalty-attach
Not scored by this record.
Supports guest subscription / membership programs (recurring billing for a delivery-fee waiver, a per-period item entitlement, or a paid loyalty tier) managed in the platform.
digital-subscriptions
Not scored by this record.
Discounts, coupon codes, and loyalty offers are defined once and honored identically across POS, kiosk, and first-party digital channels, with channel eligibility controls.
digital-promo-parity
Not scored by this record.
Vendor documents that the operator owns and can export first-party guest records (email, phone, consented marketing status, order history) in bulk, without a fee or vendor approval. differentiator
digital-guest-data-ownership
Not scored by this record.
Digital checkout uses vendor-hosted fields or a hosted payment page so card data never touches the restaurant's page, with the vendor publishing PCI DSS 4.0 compliance (including the client-side script-integrity requirements effective March 2025) and supporting 3DS.
digital-checkout-pci-sca
Not scored by this record.
Digital channels support the same service-fee / dual-pricing / card-surcharge configuration as the POS, with the required guest-facing disclosure and correct handling of jurisdictions and card brands where surcharging is prohibited. differentiator
digital-surcharge-transparency
Not scored by this record.
Guest data, loyalty & marketing
Maintains a single guest profile that automatically merges transactions from in-store POS, first-party web/app ordering, and kiosk under one identity (phone or email match), with documented dedup/merge behavior.
guest-loyalty-unified-profile
OVERTURNS an uncited `no`. A persistent guest record does exist and is recalled by identity across visits: "Once a guest is added to your wait list, all of their information is stored in the Guest Book. Upon their next visit, the information is pulled automatically to avoid asking multiple times for guest information." Reporting reaches it per guest - the analytics section offers "viewing a specific guest visit history" - and the live Host page still sells "insight into guest seating, capacities, and more". SHORTFALL, which is why this is `partial` and not `yes`: the Guest Book unifies wait-list and reservation VISITS captured at the host stand, keyed on the phone number the host types in. It does not merge in-store POS transactions, first-party web/app ordering or kiosk activity under one identity - the product takes no payment and operates no ordering channel - and no dedup/merge behaviour is documented anywhere. The evidence is the archived DineTime FAQ (2019); DineTime is the direct predecessor of today's Crunchtime Host, and no live page contradicts it, but no live page restates the Guest Book either. https://web.archive.org/web/20190819045253/https://qsrautomations.com/products/dinetime/faqs/ · retrieved 2026-09-07
Orders arriving from third-party marketplaces (DoorDash, Uber Eats, Grubhub) attach to a native guest profile with usable guest identity rather than landing as anonymous tickets. differentiator
guest-loyalty-thirdparty-identity-attach
Not scored by this record.
Supports at least two of points-per-dollar, visit/punch-count, and spend-tier accrual as configuration, without custom development or a bolt-on loyalty vendor.
guest-loyalty-accrual-models
The guest-management product is enumerated twice by its publisher - a per-tier plan matrix (wait list and reservation parties, immediately seated parties, historical data tracking, operating system, guest app, guest text notification, 2-way text messaging, custom guest notifications, local phone number, online reservations, in-store server redundancy, plus the GuestView and Assist add-ons) and a long capability FAQ - and no accrual mechanism appears in either. Corpus controls over 8.6M chars: "points per dollar" 0, "punch card" 0, "spend tier" 0, "points balance" 0; "accrual" hits once, in a Crunchtime Learning budgeting course for managers. The 14 "loyalty program" hits are blog editorial about the restaurant industry; the product's own use of the word is an outcome, not a mechanism - "Encourage your guests to use the guest app to gain more guest information and improve guest loyalty." Was an uncited `no` at grade F. https://web.archive.org/web/20190819045253/https://qsrautomations.com/products/dinetime/faqs/ · retrieved 2026-09-07
Supports status tiers with automatic promotion and demotion driven by rolling-window spend or visit counts. differentiator
guest-loyalty-tiers
Not scored by this record.
Documents explicitly what loyalty lookup, accrual, and redemption do when the POS loses connectivity (queue-and-reconcile vs blocked). differentiator
guest-loyalty-offline-behavior
Not scored by this record.
Offer/discount engine exposes explicit stacking and precedence rules (exclusive vs combinable, order of application) as configuration. differentiator
guest-loyalty-offer-stacking-rules
Not scored by this record.
Offers can be issued to a dynamically defined audience (rules over recency, frequency, spend, or items purchased) rather than only broadcast to the whole list. differentiator
guest-loyalty-targeted-offers
Not scored by this record.
Automatically computes recency/frequency/monetary or equivalent lifecycle segments (new, regular, at-risk, lapsed, VIP) without the operator building the queries. differentiator
guest-loyalty-rfm-segmentation
Not scored by this record.
Ships triggered lifecycle automations (birthday, first-visit thank-you, lapsed win-back) as configurable always-on campaigns rather than one-off manual sends.
guest-loyalty-lifecycle-automation
The product does ship a scheduled-automation feature, and the vendor describes its audience as staff, not guests: "in DineTime, you can configure timed or scheduled alerts for your staff... A good example of a timed alert through DineTime would be setting a reminder for your hostess to check the bathroom during their shift." Guest data leaves the product for marketing rather than driving campaigns inside it - "all of the guest information you collect throughout the day is compiled and can be used for marketing purposes". That is affirmative prose describing a different mechanism than triggered always-on lifecycle campaigns. Corpus controls over 8.6M chars: "win-back" 0, "birthday reward" 0, "lapsed guest" 0, "drip campaign" 0. Was an uncited `no` at grade F. https://web.archive.org/web/20190819045253/https://qsrautomations.com/products/dinetime/faqs/ · retrieved 2026-09-07
Sends both email and SMS campaigns natively from the platform, not solely by handing the list to a third-party ESP. differentiator
guest-loyalty-native-email-sms
Not scored by this record.
Captures per-channel marketing consent with timestamp and source of consent, and honors revocation received by any reasonable means (not just the STOP keyword) across all channels.
guest-loyalty-consent-management
Not scored by this record.
Handles or explicitly documents A2P 10DLC brand and campaign registration required for the operator to send SMS through the platform.
guest-loyalty-10dlc-registration
Not scored by this record.
Reports redemption and incremental sales attributable to a specific campaign or offer, tying redeemed offers to actual check totals. differentiator
guest-loyalty-campaign-attribution
Not scored by this record.
Provides self-serve export of the full guest list and transaction history, including contact PII, via CSV or API, without a vendor fee or support ticket. differentiator
guest-loyalty-data-export-portability
Not scored by this record.
Exposes a documented outbound guest and order event API or webhook stream that a CDP or marketing platform can subscribe to (e.g. Olo, Punchh, Bridg, Klaviyo). differentiator
guest-loyalty-cdp-event-api
Not scored by this record.
Triggers post-transaction feedback requests and routes responses by score, sending low scores to private service recovery and high scores toward public review sites. differentiator
guest-loyalty-review-capture-routing
Not scored by this record.
Includes a native referral mechanic with per-guest codes or links, attribution of the referred guest's first order, and two-sided rewards.
guest-loyalty-referral-program
Not scored by this record.
Issues an Apple Wallet or Google Wallet loyalty pass with push-updatable balance, as an alternative to requiring a branded app download. differentiator
guest-loyalty-wallet-pass
Not scored by this record.
Provides admin tooling to fulfill guest data access and deletion requests (CCPA/CPRA-style) including deletion propagation to loyalty and marketing records.
guest-loyalty-privacy-rights-tooling
Not scored by this record.
Enforces loyalty fraud controls such as redemption velocity limits, manager approval on manual point adjustments, and flagging of employee self-redemption, with an audit log.
guest-loyalty-redemption-fraud-controls
Not scored by this record.
Vendor documents AI/ML-generated recommendations for offer content, target audience, or send timing (claim-level; verify it is a shipped product feature, not a roadmap statement). differentiator
guest-loyalty-ai-offer-recommendation
Not scored by this record.
Offers native stored-value/gift card balances tied to the same guest profile and redeemable across all locations of the brand.
guest-loyalty-stored-value-gift
Not scored by this record.
Labor & workforce
Employees clock in and out at the POS terminal using a PIN, badge, or card, with no separate time-clock hardware required.
labor-clock-in-at-pos
The claim is that employees clock in at the POS terminal. This vendor operates no POS terminal - The vendor's own ConnectSmart Kitchen FAQ states that "CSK automatically receives routing information, production times, menu items, and other data it needs from integrated POS software, so it rarely needs to be manually updated when new items are added", and the live Kitchen + Host integrations page introduces its catalogue with "The POS systems below are certified integrations with QSR Automations" over roughly 85 named products (Toast, Aloha (NCR), MICROS Simphony/RES, Revel, Qu POS, Lightspeed K-Series, SpotOn, PixelPoint, PAR POS and the rest). A third-party POS is a precondition of the product, not an option. Its own hardware line is kitchen displays, controllers, bump bars and mounts, none of which is an employee-facing time clock. The nearest thing in the product is roster setup for floor sections, not time capture: the archived DineTime FAQ's setup steps are "Modify your floorplan, create shifts and add servers", which assigns servers to sections. Scope note: Crunchtime (the acquiring suite) does ship this in a different product with its own atlas record. The subject of THIS record is QSR Automations - Crunchtime Kitchen (KDS), Crunchtime Host (guest/table management), ControlPoint and Insights - and the finding is about that product, not about the Crunchtime suite. Corpus controls: "clock in" 5, of which four are Crunchtime Labor/Ops Execution material and one a blog post; "time clock" 0 as a Kitchen or Host capability. Was an uncited `no` at grade F. https://www.crunchtime.com/kitchen-host-integrations · retrieved 2026-09-07
Captures a photo at punch (or performs facial verification) attached to the timecard entry, with a photo-only mode available that stores no biometric template. differentiator
labor-photo-punch-verification
Not scored by this record.
Supports mobile clock-in restricted by geofence or location validation for staff who do not punch at a fixed terminal.
labor-geofenced-mobile-punch
Not scored by this record.
Records time punches while the POS is offline and reconciles them on reconnect without loss or duplicate entries, with the behavior documented. differentiator
labor-offline-time-punch
Not scored by this record.
Permissions are grantable per discrete action (void, comp, discount, refund, drawer open, price change, report access) per role and per location, not limited to fixed cashier/manager/admin tiers.
labor-granular-rbac
NEW SURFACE: the full current reference guides on learn.crunchtime.com (S3 website, no robots.txt: NoSuchKey), reached from the "Related Documentation" shortlinks inside the release ReadMes q312 pulled (links.crunchtime.com/CKRG-UsingCrunchtimeKitchen -> https://learn.crunchtime.com/guides/CKRG-UsingCrunchtimeKitchen/, 518,951 chars of text, Doc 160_CHIG_260413, Release 2026.3; CHRG -> https://learn.crunchtime.com/guides/CHRG-UsingCrunchtimeHostforWindows/, 217,496 chars, Doc 160_CHRG_260522, Release 2026.3, June 2026; CPRG -> https://learn.crunchtime.com/guides/CPRG-UsingControlPointServerandClient/, 143,536 chars). Production, current documents, served whole as HTML (not SPA shells). Guessed shortlinks (KPRG/HPRG/CIRG portal or Insights guides) soft-404 to www.crunchtime.com, so the portal guides are NOT in hand. crt.sh on qsrautomations.com (78 names, mostly corp infra) and qsr.cloud (68 names) found help.qsr.cloud, portal.apidoc.qsr.cloud and portal.qsr.cloud, all redirecting to auth.qsr.cloud login (swagger paths 403): gated, not absences. EVIDENCE (Host guide, verbatim): "You can add users to Crunchtime Host and assign them passwords and roles that determine the access they have to the system ... Users can take multiple roles, and many users can have the same role."; "Roles are set up in the Crunchtime Portal. User roles determine a user's access to buttons, forms, and functions throughout Crunchtime Host."; per-action permissions named: "if you are assigned a user role, it must have Exit Client permission enabled"; "If you are assigned a user role with Change Shift permissions ... a Reset Shift button appears"; "Site Role permission has been added of Reservation Table Assignment Wizard. When this permission is enabled for a User the 'Assign Tables' button will be available ... Navigate to : Company Portal | Company | User Roles | Site Roles"; "There are portal and site permissions that allow the user to disable the Stop Online Bookings button". ControlPoint guide: "Use the Roles form to assign privileges to users ... Enter a name for the role and select all of the permissions the role will include ... a role can have Full Control of all device operations like Device Reboot, Device Reset, Device Network, etc., but the permissions would only allow them to view". SATISFIED: custom named roles built from discrete per-action permissions, not fixed tiers. SHORTFALL: the claim's action list (void, comp, discount, refund, drawer open, price change) does not exist in a KDS/waitlist product, report-access permissions are not described, and per-location scoping is implied only by the term "Site Roles" (vs Company Portal roles), never stated as a role granted per location. Caveat: "If no users are defined ... you will simply be given every permission in the system." Retrieved 2026-09-16. https://learn.crunchtime.com/guides/CHRG-UsingCrunchtimeHostforWindows/ · retrieved 2026-09-16 adversarially verified
Manager overrides and approvals are attributed to the individual approver and written to an immutable audit trail queryable after the fact.
labor-manager-override-audit
NEW SURFACE: the full current reference guides on learn.crunchtime.com (S3 website, no robots.txt: NoSuchKey), reached from the "Related Documentation" shortlinks inside the release ReadMes q312 pulled (links.crunchtime.com/CKRG-UsingCrunchtimeKitchen -> https://learn.crunchtime.com/guides/CKRG-UsingCrunchtimeKitchen/, 518,951 chars of text, Doc 160_CHIG_260413, Release 2026.3; CHRG -> https://learn.crunchtime.com/guides/CHRG-UsingCrunchtimeHostforWindows/, 217,496 chars, Doc 160_CHRG_260522, Release 2026.3, June 2026; CPRG -> https://learn.crunchtime.com/guides/CPRG-UsingControlPointServerandClient/, 143,536 chars). Production, current documents, served whole as HTML (not SPA shells). Guessed shortlinks (KPRG/HPRG/CIRG portal or Insights guides) soft-404 to www.crunchtime.com, so the portal guides are NOT in hand. crt.sh on qsrautomations.com (78 names, mostly corp infra) and qsr.cloud (68 names) found help.qsr.cloud, portal.apidoc.qsr.cloud and portal.qsr.cloud, all redirecting to auth.qsr.cloud login (swagger paths 403): gated, not absences. Read for overrides: Host documents overrides as portal SETTINGS, not approver-attributed events: "If no times are available for your specific request and Allow Reservation Availability Override is selected in the Crunchtime Portal, you have the option to override these settings. Select Override"; "If Allow a table's minimum seat count to be overridden is NOT selected in the Crunchtime Portal ... you are not able to seat the party". No manager approval, approver attribution or audit trail is described (manager approval/override/PIN: 0 hits across all five guides; audit: 0). Kitchen guide on logging points AWAY from immutability: "Advanced Users can disable Kitchen Event logging. 1. Select the Disable event logging checkbox ... Please contact Crunchtime Support before disabling Kitchen Event logging." Not published as no: the Portal guides and help.qsr.cloud are login-gated, so the corpus is not a census. Retrieved 2026-09-16. || 329th: 329th: THE learn.crunchtime.com GUIDE FAMILY TAKEN TO ITS CROSS-REFERENCE FIXPOINT - 12 live guides, 1,176,083 chars. Each guide page ships a hidden <section id="document-text"> holding the FULL text extracted from its PDF ('Full text extracted from the PDF for search engines and machine readers'), so the whole document is readable anonymously without parsing the PDF; ./<slug>.pdf is also served. Seeded from the 5 guides prior passes held, then every links.crunchtime.com slug inside the extracted text was followed until 0 new appeared (2 rounds, 20 slugs probed, 12 alive, 0 misses). FIVE OF THE TWELVE ARE NEW TO THE RECORD (prior passes recorded them as 320,525-byte soft-404 shells): LDRG-UsingControlCenterPortal (Doc 160_LDRG_260320, Release 2026.x, March 2026), CKReleaseReadMe (71,105 chars), CHReleaseReadMe (27,165), CPReleaseReadMe (39,998), CKIG-InstallCrunchtimeKitchen (50,295), plus HAIG-InstallHubAgent and LDSG-BuildDeploymentPackage. NEW CONTROLS over all 12 (tokenised, case-insensitive, denominator 1,176,083 chars): audit 0, approv* 0, approver 0, 'manager approval' 0, 'manager pin' 0, 'manager code' 0, supervisor 0, 'activity log' 0, 'user name' 0, 'who made' 0, 'log in as' 0; 'event log' 3 (the disableable Kitchen event logging already in the note), history 5 (all unrelated: phone call history, forecast sales history, bin history). override = 30 and EVERY ONE is a configuration-value override, not a manager override: 'Select a cook time type: Percentage, Absolute, or Override', 'Allow block cursor to override item background color', 'You can also override the default destination with a POS Change Destination', 'there is a way to override the view's routing scheme', 'Crunchtime Kitchen does not override a priority value set by the POS'. The one new role enumeration found is licensing-only and carries no approval concept: 'Roles are assigned to users in the Enterprise Portal and include the following options: Deployment Manager / Deployment Viewer / License Manager / License Viewer' (LDRG p2). WHY STILL UNKNOWN: the Enterprise Portal, Kitchen Portal, Host Portal and Insights have NO public guide - the fixpoint names none, 20 guessed slugs (EPRG-UsingEnterprisePortal, EPRG-UsingtheEnterprisePortal, EPRG-EnterprisePortal, EPSG/EPIG/CERG variants, EPReleaseReadMe, CKRG-UsingCrunchtimeKitchenPortal, HPRG-UsingCrunchtimeHostPortal, CIRG-UsingInsights, DTRG-UsingDineTime and 10 more) all return a hard S3 NoSuchKey 404 (nonsense control ZZNONSENSE-Nope = 404/559 bytes; a real slug = 200/6-568 KB), and Wayback CDX for learn.crunchtime.com/* returns 0 captures (the host is noindex). help.qsr.cloud / portal.qsr.cloud still redirect to auth.qsr.cloud. ALSO CHECKED AND REJECTED AS OUT OF SCOPE: the support.crunchtime.com Zendesk KB on disk (756 articles, 1,887,775 chars) is the PARENT's other products - its category census (category tags per article, 756 articles) is Inventory Management 294, Operations Execution 285, Learning & Development 120, Labor & Scheduling 48, Kitchen Management 6, Guest Management 3 - and Kitchen Management holds only 3 hardware-troubleshooting articles plus 2 shared getting-started pages (Guest Management 3), so its 'override' 15 / 'audit trail' 2 / 'manager approval' 1 hits belong to Crunchtime's inventory-labor platform, not to this record's product. Retrieved 2026-09-18. adversarially verified
Builds and publishes employee shift schedules inside the same platform that holds the timekeeping data, rather than requiring a third-party scheduling app. differentiator
labor-native-scheduling
Not scored by this record.
Generates recommended staffing levels or labor hours by daypart from the operator's own POS sales history, not just a static template. differentiator
labor-demand-labor-forecast
Not scored by this record.
Displays labor cost as a percentage of sales in real time during service on a manager view or POS, not only in end-of-day or next-morning reports. differentiator
labor-realtime-labor-percent
Not scored by this record.
Warns or blocks at clock-in when an employee is approaching or would cross a configured overtime threshold, before the overtime is incurred. differentiator
labor-overtime-prevention
Not scored by this record.
Configures meal and rest break rules per state or jurisdiction, prompts required break attestation, and flags missed breaks for premium pay. differentiator
labor-break-compliance-by-state
Not scored by this record.
Supports predictive-scheduling ordinances by tracking advance-notice deadlines for published schedules and calculating predictability pay owed for employer-initiated changes.
labor-fair-workweek-support
Not scored by this record.
Enforces minor-labor restrictions (age-based maximum hours, prohibited time windows, school-day limits) at both scheduling and clock-in.
labor-minor-labor-rules
Not scored by this record.
Computes tip pooling and tip-outs automatically per shift from configurable rules (percentage of sales, hours worked, points, or role), rather than requiring a manual spreadsheet.
labor-tip-pooling-rules
Not scored by this record.
Retains a per-shift, per-employee record of tips received, amounts contributed to the pool, and amounts distributed from the pool, exportable for audit.
labor-tip-distribution-audit-trail
Not scored by this record.
Payroll export separates cash from charged qualified tips and carries a Treasury tipped-occupation code, supporting the W-2 Box 12 code TP and Box 14b reporting required for tax year 2026. differentiator
labor-qualified-tips-w2-reporting
Not scored by this record.
Vendor processes payroll itself as a first-party product (tax filing and direct deposit), as opposed to exporting to a third-party payroll provider only. differentiator
labor-native-payroll
Not scored by this record.
Exports timecards, wages, and tips in documented formats or via direct integration for at least two major payroll providers (e.g. Gusto, ADP, Paychex, QuickBooks).
labor-payroll-export-formats
Not scored by this record.
Employees can request shift swaps or claim open shifts in a self-service app, subject to a manager approval workflow that enforces overtime and role eligibility. differentiator
labor-shift-swap-workflow
Not scored by this record.
Provides digital new-hire onboarding that collects W-4 and I-9 documentation and supports E-Verify submission.
labor-digital-onboarding-i9
Not scored by this record.
Reports per-employee sales performance metrics (average check, items or category attachment rate, void and comp rate) by server or cashier. differentiator
labor-server-performance-metrics
Not scored by this record.
Inventory, purchasing & cost control
Supports multi-level recipe/BOM costing where a recipe can contain sub-recipes (prep items) and plate cost recalculates automatically when any component ingredient's cost changes.
inventory-recipe-bom-costing
The product does hold recipes, and the vendor is specific that what it holds is a viewer: "CSK also has an integrated TeamAssist recipe viewer. Anytime there are new kitchen team members they have easy access to every preparation step and the final plating requirements." That is prep instruction at the station, not multi-level BOM costing with sub-recipes and automatic plate-cost recalculation. Corpus controls over 8.6M chars: "plate cost" 0, "bill of materials" 0. "recipe costing" hits twice and "sub-recipe" seven times, and all nine are Crunchtime Inventory - two customer-story blog posts crediting "real-time recipe costing" and "item-level recipe costing and COGS analysis" to that product, and seven Inventory help articles. Scope note: Crunchtime (the acquiring suite) does ship this in a different product with its own atlas record. The subject of THIS record is QSR Automations - Crunchtime Kitchen (KDS), Crunchtime Host (guest/table management), ControlPoint and Insights - and the finding is about that product, not about the Crunchtime suite. Was an uncited `no` at grade F. https://web.archive.org/web/20190819045417/https://qsrautomations.com/products/connect-smart-kitchen-automation/faqs/ · retrieved 2026-09-07
Stores purchase unit, recipe unit, and count unit per item with explicit conversion factors, plus a yield/waste percentage applied to raw-to-usable conversion.
inventory-unit-conversion-yields
The KDS carries no item master with purchase, recipe and count units, because it carries no item master at all - it receives "routing information, production times, menu items, and other data it needs from integrated POS software". Its stock-adjacent feature is production forecasting, not stock accounting: bin management "increases service speed by reminding team members what to cook, when to cook it, and how much of each item to prepare - all while tracking usage". Corpus controls over 8.6M chars: "purchase unit" 0, "yield percentage" 0, "unit conversion" 0, "conversion factor" 0. Scope note: Crunchtime (the acquiring suite) does ship this in a different product with its own atlas record. The subject of THIS record is QSR Automations - Crunchtime Kitchen (KDS), Crunchtime Host (guest/table management), ControlPoint and Insights - and the finding is about that product, not about the Crunchtime suite. Was an uncited `no` at grade F. https://web.archive.org/web/20190819045417/https://qsrautomations.com/products/connect-smart-kitchen-automation/faqs/ · retrieved 2026-09-07
Produces a theoretical-vs-actual usage variance report per item for a defined count period, showing theoretical usage from POS sales times recipe, actual usage from counts plus receipts, and the variance in both units and currency. differentiator
inventory-theoretical-vs-actual
Not scored by this record.
Depletes ingredient on-hand quantities in near real time as orders are fired at the POS, including depletion driven by modifier selections, not only in an end-of-day batch. differentiator
inventory-realtime-depletion
Not scored by this record.
Automatically 86s (marks unavailable) menu items on the POS, online ordering, and connected third-party delivery menus when a component ingredient hits zero or a configured threshold. differentiator
inventory-86-auto-sync
Not scored by this record.
Supports full physical inventory, ad-hoc spot counts of a subset, and scheduled recurring cycle counts, with each count's variance recorded as separate history rather than overwriting prior counts.
inventory-count-modes
Counting stock is not a function of this product. The publisher's own product description, written for AI and LLM readers, assigns it elsewhere: "Crunchtime Inventory controls costs and maximizes profits through automated ordering, AI-powered forecasting, and real-time visibility into product use", while "Crunchtime Kitchen coordinates every order channel with dynamic capacity management and advanced kitchen display system to optimize flow and timing" and "Crunchtime Host gives hosts the tools to seat smarter". Corpus controls over 8.6M chars: "spot count" 0; "physical count" 2 and "cycle count" 3, every one of them a Crunchtime Inventory help article. Scope note: Crunchtime (the acquiring suite) does ship this in a different product with its own atlas record. The subject of THIS record is QSR Automations - Crunchtime Kitchen (KDS), Crunchtime Host (guest/table management), ControlPoint and Insights - and the finding is about that product, not about the Crunchtime suite. Was an uncited `no` at grade F. https://www.crunchtime.com/ai-info · retrieved 2026-09-07
Provides a mobile/tablet counting app supporting barcode or QR scanning that continues to accept counts with no network connectivity and syncs on reconnect.
inventory-mobile-count-offline
Not scored by this record.
Ships pre-built electronic vendor catalog and order-transmission integrations with named broadline distributors (e.g. Sysco, US Foods, Performance Food Group) that send purchase orders and receive invoices electronically rather than by emailed PDF. differentiator
inventory-vendor-catalogs-edi
Not scored by this record.
Ingests supplier invoices from photo, PDF, or email and extracts line-item detail (item, quantity, unit, price) into the inventory ledger without manual line entry. differentiator
inventory-invoice-ocr
Not scored by this record.
Tracks per-item purchase price history across invoices and alerts when a received price exceeds the prior or contracted price by a configurable threshold. differentiator
inventory-price-change-alerts
Not scored by this record.
Maintains par levels per item per location and generates suggested purchase order quantities from on-hand versus par, with at least one mode driven by a sales forecast rather than a static par. differentiator
inventory-par-auto-suggest
Not scored by this record.
Provides a structured waste/spoilage logging workflow with reason codes that debits inventory and reports waste cost separately from usage variance.
inventory-waste-logging
Not scored by this record.
Supports inter-location inventory transfers as a two-sided transaction crediting the sending location and debiting the receiving location, with an in-transit or approval state.
inventory-transfers
Not scored by this record.
Supports a commissary/central kitchen model where one location produces prep items and issues or sells them to other locations at a computed transfer cost.
inventory-commissary
Not scored by this record.
Captures lot/batch numbers at receiving and links them through production to sales or transfers, enabling a backward and forward recall trace.
inventory-lot-traceability
Not scored by this record.
Tracks expiration or use-by dates on received and prepped items and surfaces an expiring-soon report or alert before spoilage.
inventory-shelf-life-expiry
Not scored by this record.
Supports partial-bottle liquid inventory by weight (scale integration) or by bottle fraction for bar and beverage counting.
inventory-bar-partial-bottle
Not scored by this record.
Exports period COGS and accounts-payable invoice detail in a named accounting system's import format (e.g. QuickBooks, Sage Intacct, NetSuite) with GL account mapping configurable per item category.
inventory-cogs-gl-export
Not scored by this record.
Inventory and recipe costing are delivered natively by the POS vendor rather than requiring a separately-contracted third-party product (e.g. MarginEdge, MarketMan, Restaurant365) to function. differentiator
inventory-native-not-partner
Not scored by this record.
Reporting, BI & data access
Provides a live sales dashboard reflecting transactions within minutes of the sale, accessible from both a browser and a mobile app off-premise.
reporting-realtime-dashboard
RE-HOMED and upgraded from `partial` at grade D. The previous citation was https://www.qsrautomations.com/ , which no longer serves this record's subject: every path on that host now answers 200 with the Crunchtime corporate homepage, invented paths included, so it could not support any specific proposition. The capability is documented in the vendor's own product documentation instead. The Enterprise portal ships a dashboard - "Gain immediate insights into your current business operations with the web portal dashboard. Each location's activity is visually represented in a variety of key restaurant analytics and graphs" - and is listed as doing "real-time and historical data collection and reporting". The CSK FAQ corroborates the real-time half: "you have access to real-time configurable metrics, allowing operators to react accordingly on the fly", over "100+ data points including speed of service and kitchen order statuses". Scope of the `yes`: these are kitchen and front-of-house operational metrics, which is what this product measures. https://web.archive.org/web/20190819045557/https://qsrautomations.com/products/connect-smart-kitchen-automation/enterprise-portal/ · retrieved 2026-09-07
Generates a daily close-out/EOD report reconciling gross sales, net sales, tax, tips, discounts, refunds, tender types, and expected cash deposit in one document.
reporting-eod-closeout
A close-out report reconciling gross and net sales, tax, tips, discounts, refunds, tender types and cash deposit is impossible for a product that never sees a tender. What the vendor's reporting layer does report is operational: the Enterprise portal offers "reports within a chosen time frame for summaries for your front of house or back of house statistics", and the CSK FAQ quantifies it as "100+ data points including speed of service and kitchen order statuses". Corpus controls over 8.6M chars: "close-out" 0, "EOD report" 0, "cash deposit" 0. "tender type" hits twice, and both are worth naming because they show the direction of travel: Crunchtime's BACK-OFFICE products ingest a POS Sales Mix feed carrying "gross/net sales, tax, and tender types" for daily reconciliation. That is a separate product consuming the POS's own close-out figures, not Kitchen or Host producing one. The vendor's own ConnectSmart Kitchen FAQ states that "CSK automatically receives routing information, production times, menu items, and other data it needs from integrated POS software, so it rarely needs to be manually updated when new items are added", and the live Kitchen + Host integrations page introduces its catalogue with "The POS systems below are certified integrations with QSR Automations" over roughly 85 named products (Toast, Aloha (NCR), MICROS Simphony/RES, Revel, Qu POS, Lightspeed K-Series, SpotOn, PixelPoint, PAR POS and the rest). A third-party POS is a precondition of the product, not an option. Was an uncited `no` at grade F. https://web.archive.org/web/20190819045557/https://qsrautomations.com/products/connect-smart-kitchen-automation/enterprise-portal/ · retrieved 2026-09-07
Provides a product mix (PMIX) report at individual menu item AND modifier level with quantity, gross and net sales, filterable by daypart and revenue center.
reporting-pmix-modifier-level
NEW SURFACE: the full current reference guides on learn.crunchtime.com (S3 website, no robots.txt: NoSuchKey), reached from the "Related Documentation" shortlinks inside the release ReadMes q312 pulled (links.crunchtime.com/CKRG-UsingCrunchtimeKitchen -> https://learn.crunchtime.com/guides/CKRG-UsingCrunchtimeKitchen/, 518,951 chars of text, Doc 160_CHIG_260413, Release 2026.3; CHRG -> https://learn.crunchtime.com/guides/CHRG-UsingCrunchtimeHostforWindows/, 217,496 chars, Doc 160_CHRG_260522, Release 2026.3, June 2026; CPRG -> https://learn.crunchtime.com/guides/CPRG-UsingControlPointServerandClient/, 143,536 chars). Production, current documents, served whole as HTML (not SPA shells). Guessed shortlinks (KPRG/HPRG/CIRG portal or Insights guides) soft-404 to www.crunchtime.com, so the portal guides are NOT in hand. crt.sh on qsrautomations.com (78 names, mostly corp infra) and qsr.cloud (68 names) found help.qsr.cloud, portal.apidoc.qsr.cloud and portal.qsr.cloud, all redirecting to auth.qsr.cloud login (swagger paths 403): gated, not absences. Controls over all five guides (tokenised, case-insensitive): product mix/menu mix/pmix/sales mix 0, net sales/gross sales 0, daypart 0, revenue center 0. The reports the Kitchen guide does describe are speed-of-service: "These periods can be used for reporting purposes, such as the Cook Time Variance By Meal Period report"; "the Report Viewer application reads from this file [SpeedOfService.db] when generating reports ... cover the last 30 days"; view metrics are course/order counts ("Courses Active", "Total Courses Prepared"). Points toward no sales-mix reporting in Kitchen, but Insights (the reporting product) has no public guide (shortlink guesses soft-404; help.qsr.cloud gated), so no is not published. Retrieved 2026-09-16. || 329th: 329th: NEW CORPUS - the learn.crunchtime.com guide family taken to its cross-reference fixpoint: 12 live guides, 1,176,083 chars, each page serving the full PDF text in a hidden <section id="document-text">; 5 are new to the record (LDRG-UsingControlCenterPortal, CKReleaseReadMe 71,105 chars, CHReleaseReadMe 27,165, CPReleaseReadMe 39,998, CKIG-InstallCrunchtimeKitchen 50,295). CONTROLS over all 12 (tokenised, case-insensitive, denominator 1,176,083 chars): 'product mix' 0, 'menu mix' 0, pmix 0, 'sales mix' 0, 'net sales' 0, 'gross sales' 0, daypart 0, 'revenue cent*' 0, 'item sales' 0. NEW AND NOT PREVIOUSLY TESTED: modifier = 58 hits, and every one is KDS item-modifier DISPLAY/routing on the kitchen screen, never a report dimension - so the modifier-level conjunct has no reporting surface in this corpus either. The release ReadMes add no sales-reporting feature. WHY STILL UNKNOWN (and why a no is not publishable): the guides say the report catalogue lives in SEPARATE applications this corpus cannot see - 'Kitchen Builder and Report Viewer can be accessed via their own separate [applications]', and the local Report Viewer 'reads from this file [SpeedOfService.db] when generating reports' for records not 'over 30 days old'. Insights, the reporting product, appears exactly ONCE in 1.18 MB and only as the English word ('to gain improved insights into the accuracy of...'); it has no public guide (CIRG-UsingInsights and 19 other guessed slugs all hard-404 NoSuchKey, nonsense control 404/559 bytes; Wayback CDX for learn.crunchtime.com/* = 0 captures). The 15 'Insights' articles in the support.crunchtime.com KB on disk sit under category=Inventory Management (Insights Workspaces Overview, Reference - Insights, Insights Data Refresh & Lookback Periods, Glossary of Insights terms...) and describe the PARENT's BI over its inventory/labor platform - folder permissions for Corporate/Shared/Franchise workspaces - not this record's product, so under the 326th rule they do not bound it. Retrieved 2026-09-18. adversarially verified
Produces an audit report of comps, voids, discounts, and price overrides attributed to the employee who applied them and the manager who approved them, with reason codes and timestamps.
reporting-comps-voids-audit
Not scored by this record.
Reports cash over/short per drawer, per shift, and per employee, comparing counted cash to expected cash from tendered transactions and paid-outs.
reporting-cash-over-short
Not scored by this record.
Reports sales per labor hour and labor cost as a percentage of sales by hour, by department, and by employee, using actual clocked hours from the POS time clock.
reporting-labor-productivity
Not scored by this record.
Reports per-server metrics including average check, items per check, attachment rate for named categories, and tips as a percentage of sales. differentiator
reporting-server-scorecards
Not scored by this record.
Reports revenue and margin by fulfillment channel — dine-in, direct online, first-party delivery, and each third-party marketplace separately — net of marketplace commission fees. differentiator
reporting-channel-profitability
Not scored by this record.
Provides a consolidated multi-location report with side-by-side location comparison and drill-down from group total to a single location and then to an individual transaction. differentiator
reporting-multiloc-drilldown
Not scored by this record.
Includes a self-service report builder letting a non-developer choose dimensions, measures, and filters and save the result, rather than only fixed canned reports. differentiator
reporting-custom-report-builder
Not scored by this record.
Supports scheduling any report for automatic recurring delivery by email or to a shared destination on a defined cadence and recipient list.
reporting-scheduled-delivery
Not scored by this record.
Offers automated recurring bulk export of transaction-level raw data to a customer-controlled destination (S3, SFTP, Snowflake, BigQuery, or equivalent), not just manual CSV download. differentiator
reporting-raw-warehouse-export
Not scored by this record.
Publishes a documented public REST or GraphQL API covering orders, payments, menu, and labor data, with self-service developer credentials obtainable without a signed partner agreement. differentiator
reporting-public-api
Not scored by this record.
Emits outbound webhooks for order and payment lifecycle events to a customer-supplied endpoint, with documented retry behavior and payload signature verification. differentiator
reporting-webhooks
Not scored by this record.
API and raw-data access are included in the standard subscription rather than gated behind an additional per-location fee, revenue share, or enterprise-only contract. differentiator
reporting-api-not-upcharged
Not scored by this record.
Core reporting beyond basic sales summaries — labor vs sales, PMIX, comps/voids audit, multi-location comparison — is available on the entry-level paid plan rather than requiring a higher tier or an add-on analytics SKU. differentiator
reporting-tier-paywall
Not scored by this record.
Documents a historical retention window of at least 24 months of transaction-level detail queryable in the reporting UI, with no silent truncation or archive retrieval fee. differentiator
reporting-history-retention
Not scored by this record.
Sends proactive push or email alerts when an operator-configured metric breaches a threshold or deviates from its historical pattern (e.g. void spike, sales below forecast, discount rate anomaly). differentiator
reporting-anomaly-alerts
Not scored by this record.
Offers a natural-language query or AI assistant that answers ad-hoc questions against the operator's own sales and labor data and returns a figure or chart, not a generic help-article response.
reporting-nl-query
Not scored by this record.
Reports guest-level analytics including new versus returning guest counts, visit frequency, and lifetime spend cohorts tied to identifiable guest records from loyalty or online ordering. differentiator
reporting-guest-cohorts
Not scored by this record.
Produces a forward sales forecast at daypart or hourly granularity from the location's own history, exposed in the reporting UI and consumable by scheduling or ordering workflows. differentiator
reporting-sales-forecast
Not scored by this record.
Generates payroll- and tax-ready tip reporting: declared versus charged tips per employee, tip pool distribution detail, and a tax liability summary by jurisdiction.
reporting-tip-tax-compliance
Not scored by this record.
Multi-location, franchise & enterprise governance
Supports a named organizational hierarchy of at least three levels (e.g. enterprise > region/group > location) as a first-class object that reporting and permissions can be scoped to, not just a flat list of locations.
multi-location-org-hierarchy
RESOLVES an `unknown`. The Enterprise portal is "our centralized database application that manages settings for single and multi-unit restaurant organizations", offering "advanced configuration options including support for multiple concepts" and the ability to "organize your restaurant into different concepts, build settings templates" and "compare different sites and time frames". That is a real grouping level above the site - enterprise, concept, site - and reporting is scoped to it. The live help centre shows the same two-level addressing still in use: "At either a site or template level navigate to Customize > Host Client". SHORTFALL, which is why this is `partial`: the claim requires the hierarchy to be a first-class object that both reporting AND PERMISSIONS can be scoped to, and no permission scoping to a concept or region is documented; "concepts" and "templates" are also configuration groupings rather than a named enterprise > region > location tree. https://web.archive.org/web/20190819045557/https://qsrautomations.com/products/connect-smart-kitchen-automation/enterprise-portal/ · retrieved 2026-09-07
Corporate menu items expose per-field override rules so a location can change some attributes (e.g. price, availability) while corporate locks others (e.g. name, image, recipe), and locked fields are not editable at store level. differentiator
multi-location-local-override-policy
Not scored by this record.
Supports price tiers/zones so one menu item carries different prices per location group, per order channel, and per daypart without duplicating the item record.
multi-location-price-zones
The product distributes CONFIGURATION across sites, not prices. The Enterprise portal "manages settings for single and multi-unit restaurant organizations... you can remotely access and distribute setting configurations for each of your restaurants", and what it pushes is data sets and settings templates - "Build data sets and apply them across sites with ConnectSmart Kitchen". Prices are not among them because the product holds no prices. The vendor's own ConnectSmart Kitchen FAQ states that "CSK automatically receives routing information, production times, menu items, and other data it needs from integrated POS software, so it rarely needs to be manually updated when new items are added", and the live Kitchen + Host integrations page introduces its catalogue with "The POS systems below are certified integrations with QSR Automations" over roughly 85 named products (Toast, Aloha (NCR), MICROS Simphony/RES, Revel, Qu POS, Lightspeed K-Series, SpotOn, PixelPoint, PAR POS and the rest). A third-party POS is a precondition of the product, not an option. Corpus controls over 8.6M chars: "price zone" 0, "price tier" 0, "price level" 0. Was an uncited `no` at grade F. https://web.archive.org/web/20190819045557/https://qsrautomations.com/products/connect-smart-kitchen-automation/enterprise-portal/ · retrieved 2026-09-07
Menu, price, and promo changes can be scheduled to activate at a future date/time interpreted in each target location's own timezone, and can be rolled back after activation. differentiator
multi-location-scheduled-publish
Not scored by this record.
A new location can be provisioned by cloning a documented configuration template (menu, taxes, roles, printers, modifiers, tenders) rather than being configured from scratch, and the vendor publishes the expected time-to-open. differentiator
multi-location-new-store-template
Not scored by this record.
The permission model distinguishes a franchisor/corporate tenant from an independently-owned franchisee tenant, so corporate can see franchisee sales and enforce config while the franchisee owns its own employees, banking, and labor data. differentiator
multi-location-corp-vs-franchisee-roles
Not scored by this record.
Calculates franchise royalty, ad-fund, and marketing-fee amounts automatically from POS net sales on a defined schedule, with a configurable royalty basis (gross vs net of discounts/comps/third-party). differentiator
multi-location-royalty-calculation
Not scored by this record.
Supports automated ACH/debit collection of calculated royalties and fees from franchisee accounts, with a franchisee-visible statement of what was charged.
multi-location-royalty-collection
Not scored by this record.
Provides above-store reporting that aggregates sales, labor, discounts, voids, and item mix across any selected set of locations in one view, with store-vs-store ranking and variance flags.
multi-location-consolidated-reporting
Not scored by this record.
Item-level sales roll up across locations under a shared corporate item ID even when stores have renamed or locally priced the item. differentiator
multi-location-normalized-item-rollup
Not scored by this record.
Gift cards issued at one location are redeemable at any other location in the brand, with a reported outstanding-liability balance and inter-store settlement/redemption reconciliation between owners.
multi-location-cross-location-giftcard
Not scored by this record.
A single customer loyalty profile, balance, and stored order history is shared across all locations in the brand rather than being per-location.
multi-location-cross-location-loyalty
Not scored by this record.
A single location/terminal can operate two or more distinct brands or virtual brands with separate menus, receipts/branding, and separately reportable revenue, on the same hardware and drawer. differentiator
multi-location-multi-brand
Not scored by this record.
Tax configuration is per-location with support for multiple simultaneous tax rates, jurisdiction-specific rules (e.g. prepared-food vs grocery, inclusive vs exclusive tax), and per-location tax exemptions.
multi-location-multi-tax-jurisdiction
Not scored by this record.
Supports locations operating in different currencies and languages within one enterprise account, with consolidated reporting converted to a reporting currency.
multi-location-multi-currency-locale
Not scored by this record.
Produces an immutable audit log of who changed which configuration object (price, tax, permission, discount) at which location and when, exportable or queryable by corporate. differentiator
multi-location-config-audit-log
Not scored by this record.
Supports SSO via SAML or OIDC against the customer's identity provider for back-office/above-store users, with SCIM or equivalent for automated deprovisioning. differentiator
multi-location-enterprise-sso
Not scored by this record.
Publishes a documented multi-location API (or data warehouse/BI export) that returns transaction-level data across all locations in one authenticated call, without per-location credentials. differentiator
multi-location-enterprise-api
Not scored by this record.
Labor rules (overtime, break enforcement, predictive-scheduling compliance) are configurable per location or location group and enforced at the terminal, not just reported after the fact.
multi-location-central-labor-policy
Not scored by this record.
Integrations, API & extensibility
Public, self-serve API reference documentation is readable without a signed partner agreement, NDA, or sales call.
extensibility-public-api-docs
Resolved 2026-09-01 by reading the one surface the previous rationale named as outstanding: Crunchtime's CUSTOMER-FACING help centre for the Kitchen & Host line. It was recorded here as HTTP 403 at both support.crunchtime.com/hc/en-us and crunchtime.zendesk.com/hc/en-us. THAT 403 IS GONE. Both hosts now serve a real, parseable Zendesk robots.txt to our own UA (identical files; /hc/en-us is not disallowed, and the wildcard-free Disallow control armed on /children), and /hc/en-us answers 200 with 27,516 b. The Zendesk Help Center API is permitted (robots refuses only /api/v2/help_center/*/articles/*/stats/view and the community-post equivalent), so the centre was ENUMERATED WHOLE rather than searched: 6 categories, 75 sections, 756 articles across 8 pages of /api/v2/help_center/en-us/articles.json. THE ENUMERATION IS THE EVIDENCE, and it bounds the surface from above. Two of the six categories are this product: 'Kitchen Management - Knowledge base articles for Crunchtime Kitchen' and 'Guest Management - Knowledge base articles for Crunchtime Host'. Between them they hold NINE articles - three Getting Started per category (two of which are the same two documents duplicated across both) plus three Crunchtime Kitchen controller/hardware troubleshooting pieces - and not one is an API reference, an endpoint list or a schema. A case-insensitive title search of all 756 for api, webhook, endpoint, oauth, swagger and openapi returns FIVE articles, and every one belongs to a sibling line: three in the Inventory Management > API section (Net-Chef) and one in Ops Execution, plus a purchasing integration piece. AND THE VENDOR STATES THE DOCUMENTATION ROUTE ITSELF, in the cited article (created 2026-06-08, updated 2026-08-21, current): 'We provide free training for current users of our products through our Digital Chalk Training Portal. With Digital Chalk, you can find information on our Crunchtime Kitchen, Crunchtime Host Enterprise, Crunchtime Host iOS, Crunchtime Insights (reporting), and ControlPoint products.' All three of its 'Training & Documentation' links - Crunchtime Kitchen, Crunchtime Host, Crunchtime ControlPoint - point to https://qsr.digitalchalk.com/auth/login, an LMS login (HTTP 200, 25,297 b, Angular shell, meta robots noindex,nofollow), and the sign-up link is /dc/guest/login. So the documentation for this line is deliberately behind an account, for current customers, and it is TRAINING material rather than a technical reference. The sibling article 'Getting Started with API's' (Inventory Management > API, 91 characters entire) says only 'Looking to get started with API's? Check out our Developer Hub to learn more' - and that hub is developer.crunchtime.com, whose 33,791-byte /llms.txt this record has already read whole and which returns ZERO hits for qsr, ConnectSmart, kitchen or KDS. THE DIRECTION IS NOT DEDUCED FROM THE SHAPE OF THE SEARCH: the APIs demonstrably EXIST (status.qsr.cloud monitors Host History APIs, Kitchen POS API, Kitchen Speed of Service API and three webhooks as named components) and auth.qsr.cloud serves an OIDC discovery document at grade A. What is now measured, rather than merely not found, is that the vendor publishes no reference for them and routes the line's documentation to a login. Every first-party surface this vendor and its acquirer have is now read whole, and the last one says where the docs are and that they are gated. That is positive evidence of absence, so this moves off unknown. https://support.crunchtime.com/hc/en-us/articles/52422567691155-Get-help-with-Crunchtime-Kitchen-and-Crunchtime-Host · retrieved 2026-09-01
API access is included in the base subscription at no additional per-location fee, surcharge, or upgraded plan requirement. differentiator
extensibility-api-access-cost
Not scored by this record.
A free sandbox or test environment with seeded data is available to developers without owning a paid production account. differentiator
extensibility-free-sandbox
Not scored by this record.
Third-party apps authenticate via OAuth 2.0 with scoped, operator-granted, individually revocable permissions (not shared static API keys or credential sharing).
extensibility-oauth-partner-apps
The platform's own OpenID Connect discovery document (issuer https://auth.qsr.cloud, reached from the 'Crunchtime Kitchen + Host' login link on crunchtime.com) settles the mechanism: this is a real OAuth 2.0 / OIDC authorization server, not static API keys. grant_types_supported includes authorization_code, client_credentials, refresh_token and device_code; code_challenge_methods_supported includes S256; both a revocation_endpoint (/connect/revocation) and an introspection_endpoint are published. Access is scope-partitioned per service rather than all-or-nothing — scopes_supported lists Api, Reporting, CloudPOS, CloudKitchen, ControlPoint, DineTimeApi, KitchenCapacityService, KitchenNotifications, WebhookV2Api, SettingsApi, LicenseApi, Metrics, SmsService.Customer vs SmsService.All, and a ThirdPartyApiTester scope that implies third-party callers do get tokens. Shortfall — the third-party half of the claim is unproven: registration_endpoint is null, so there is no dynamic client registration; there is no developer portal, published scope catalogue or app directory for Kitchen/Host (developer.crunchtime.com covers only Inventory & Labor, Ops Execution, Learning and Cruise); and nothing documents an operator-facing consent or grant-management screen where a restaurant grants and individually revokes a partner's access. crunchtime.com/kitchen-host-integrations frames integration as bilateral certification instead — 'The POS systems below are certified integrations with QSR Automations. This list does not include proprietary, inactive, untested, or conditionally certified integrations.' Scoped OAuth: established. Operator-granted, individually revocable partner grants: not established. https://auth.qsr.cloud/.well-known/openid-configuration · retrieved 2026-08-04
The platform pushes real-time webhooks for order lifecycle events (created, modified, paid, voided, refunded) rather than requiring polling.
extensibility-webhooks-push
Push webhooks exist and are first-party named production services, not a marketing assertion: the vendor's own status page lists 'Webhook – Kitchen Status', 'Webhook – Order Ready' and 'Webhook – Visit Events' as separately monitored components, alongside 'Kitchen Events API', 'Kitchen POS API' and 'Kitchen Speed of Service API'. Corroborated at grade A by the auth.qsr.cloud OIDC discovery document, which publishes WebhookV2Api and KitchenNotifications as issuable scopes — so a versioned webhook API is token-gated and live. Shortfall — the events are kitchen-lifecycle, not order-lifecycle. The three published webhooks cover kitchen status, order-ready and visit events; nothing pushes created, modified, paid, voided or refunded, which is consistent with a KDS/host layer that never holds the tender. No event catalogue, payload schema, subscription or retry documentation is publicly readable — the Kitchen/Host products are absent from developer.crunchtime.com, and no api/webhook host under qsr.cloud resolves publicly — so coverage beyond the three named services cannot be confirmed. https://status.qsr.cloud/ · retrieved 2026-08-04
Webhooks are cryptographically signed (e.g. HMAC) AND documented to retry with backoff, with a replayable event log for missed deliveries. differentiator
extensibility-webhook-reliability
Not scored by this record.
A public write API accepts externally originated orders into the POS as first-class tickets that fire to KDS/printers and land in reporting.
extensibility-order-injection-api
Not scored by this record.
Every core object the API can read (orders, menu, customers, employees, inventory) can also be written or updated via the same API. differentiator
extensibility-data-symmetry
Not scored by this record.
API rate limits are published as specific numeric quotas with documented throttling behavior and headers.
extensibility-published-rate-limits
Not scored by this record.
The vendor is a named DoorDash Preferred Integration Partner (DPIP) under the 2026 program requirements. differentiator
extensibility-doordash-preferred
Not scored by this record.
Direct, first-party certified integrations exist with DoorDash, Uber Eats, and Grubhub without requiring a paid middleware layer (Otter/Chowly/Deliverect/Checkmate). differentiator
extensibility-first-party-delivery-integrations
Not scored by this record.
The POS is a supported endpoint for at least two major aggregation middleware platforms (Deliverect, Chowly, Otter, Checkmate, ItsaCheckmate).
extensibility-middleware-compatibility
Not scored by this record.
Native, vendor-maintained connectors exist for QuickBooks Online and at least one other GL/accounting system, with mapped journal entries rather than CSV-only export.
extensibility-accounting-connectors
Not scored by this record.
Labor hours export natively to at least two named payroll providers (e.g. Gusto, ADP, Paychex, Paylocity) without manual re-keying.
extensibility-payroll-export
Not scored by this record.
Raw transaction-level data can be exported on a schedule to a customer-controlled destination (S3/SFTP/warehouse/Snowflake share), not only viewed in the vendor's reporting UI. differentiator
extensibility-bi-data-warehouse
Not scored by this record.
The vendor operates a public integrations marketplace listing named third-party apps that operators can browse and self-install.
extensibility-app-marketplace
Not scored by this record.
Operators can define custom fields or run vendor-hosted custom logic/scripts against POS objects without a vendor engineering engagement.
extensibility-custom-fields-scripting
Not scored by this record.
The vendor supports a headless/embedded mode where a third-party UI (kiosk, web ordering, drive-thru) drives the POS transaction engine via API.
extensibility-headless-embedded
Not scored by this record.
The vendor publishes an API changelog and a stated deprecation/notice policy for breaking changes.
extensibility-api-versioning-deprecation
Not scored by this record.
A complete historical data export (orders, customers, menu, payments metadata) is available to the operator on demand, in a documented machine-readable format, at contract end. differentiator
extensibility-data-portability-exit
Not scored by this record.
Reliability, offline & operations
Order entry, ticket routing, and check printing continue on-terminal when the internet connection is lost.
reliability-offline-order-entry
The claim is a conjunction - order entry, ticket routing AND check printing continuing on-terminal without WAN. This product performs neither order entry nor check printing; it receives orders already captured elsewhere. The vendor's own ConnectSmart Kitchen FAQ states that "CSK automatically receives routing information, production times, menu items, and other data it needs from integrated POS software, so it rarely needs to be manually updated when new items are added", and the live Kitchen + Host integrations page introduces its catalogue with "The POS systems below are certified integrations with QSR Automations" over roughly 85 named products (Toast, Aloha (NCR), MICROS Simphony/RES, Revel, Qu POS, Lightspeed K-Series, SpotOn, PixelPoint, PAR POS and the rest). A third-party POS is a precondition of the product, not an option. It is genuinely resilient at the half it does own, which is recorded separately under reliability-offline-kds-printing and reliability-printer-fallback, so this `no` is about scope rather than fragility. Was an uncited `no` at grade F. https://web.archive.org/web/20190819045417/https://qsrautomations.com/products/connect-smart-kitchen-automation/faqs/ · retrieved 2026-09-07
Card payments can be accepted while offline via store-and-forward, not just cash-only fallback. differentiator
reliability-offline-card-auth
Not scored by this record.
The vendor publicly documents who bears the loss when a store-and-forward transaction declines after connectivity returns, and states any per-transaction or cumulative offline cap. differentiator
reliability-offline-decline-liability
Not scored by this record.
Multiple terminals continue to share a single check/table state over the local network while the internet is down (LAN-only degraded operation, not per-terminal islands). differentiator
reliability-lan-degraded-multi-terminal
Not scored by this record.
The vendor documents a local/on-premise transaction engine or edge server (not purely cloud-hosted request/response) for the ordering path. differentiator
reliability-local-transaction-engine
Not scored by this record.
Kitchen display and/or kitchen printer routing continues to function while offline.
reliability-offline-kds-printing
RESOLVES an `unknown`. Crunchtime Kitchen is an on-premise LAN system - the FAQ specifies that each station needs "a QSR controller device, a standard monitor, and a bump bar", coordinated by an in-store server - and the vendor documents its fault tolerance directly: "The server application can be run on two different personal computers on the same network, providing instant real-time recovery without any user intervention. In addition, the system provides a proprietary file level database backup of all displayed information. This way, in case of an event like a power outage, all screens are fully recovered automatically once your system is recovered." The companion front-of-house product is explicit about WAN loss specifically: an in-store server "lets you continue managing your wait list, even when your internet connection goes down". SHORTFALL: the documented failure modes are server, station and power failure. The vendor nowhere states that kitchen display and printer routing specifically continue through an internet outage - and since tickets originate in the POS, continuity also depends on that upstream link. https://web.archive.org/web/20190819045417/https://qsrautomations.com/products/connect-smart-kitchen-automation/faqs/ · retrieved 2026-09-07
The system automatically fails over to a backup printer or KDS station when a configured kitchen printer is unreachable, and alerts staff.
reliability-printer-fallback
RESOLVES an `unknown`. The vendor documents exactly this failover: "Station level redundancy is also available so that individual stations will automatically fail over to a designated backup station or printer." Automatic, to a pre-designated target, covering both a backup KDS station and a backup printer. SHORTFALL: the claim also requires that staff be alerted, and no alerting on failover is described - the passage is about continuity, and the word "available" leaves open whether station-level redundancy is included or separately licensed. https://web.archive.org/web/20190819045417/https://qsrautomations.com/products/connect-smart-kitchen-automation/faqs/ · retrieved 2026-09-07
The vendor documents its conflict-resolution behavior for edits made on two devices during a network partition (e.g. last-write-wins, merge, or operator prompt).
reliability-sync-conflict-handling
Not scored by this record.
The vendor publishes an explicit list of which features are unavailable offline (gift cards, loyalty lookup, refunds, manual card entry, text-to-pay).
reliability-offline-feature-matrix
Not scored by this record.
A public, per-component status page exists showing current and historical incident state without a login.
reliability-public-status-page
Not scored by this record.
A contractual uptime SLA with a stated percentage AND a service credit remedy is published or available in the standard agreement. differentiator
reliability-contractual-uptime-sla
Not scored by this record.
The vendor publishes written post-incident reports or root-cause summaries for major outages.
reliability-incident-postmortems
Not scored by this record.
24/7/365 live human support by phone is included in the base subscription, not sold as a premium support tier.
reliability-247-live-support
Not scored by this record.
The vendor offers in-person on-site installation and go-live support (first-party or certified dealer network), not remote-only self-install. differentiator
reliability-onsite-install
Not scored by this record.
A hardware replacement/advance-exchange program with a stated turnaround time is included or purchasable.
reliability-hardware-replacement-sla
Not scored by this record.
Operators can trigger and retrieve their own data backup/restore, or the vendor publishes RPO/RTO figures for data recovery.
reliability-backup-restore
Not scored by this record.
The vendor publishes a current PCI DSS v4.0/4.0.1 Attestation of Compliance or equivalent (e.g. validated P2PE listing) covering the post-March-2025 future-dated requirements.
reliability-pci-dss-4-attestation
Not scored by this record.
Multi-factor authentication is enforceable on back-office and POS administrative logins, with role-based permissions.
reliability-mfa-role-based-access
Not scored by this record.
A public, free training library (video/LMS) and a practice/training mode on the terminal exist for staff onboarding.
reliability-self-serve-training
Not scored by this record.
Any terminal can assume the master/server role automatically if the designated primary terminal or local server fails. differentiator
reliability-failover-terminal-role
Not scored by this record.
Terminals support an automatic cellular/LTE failover for connectivity, first-party or documented.
reliability-cellular-backup
Not scored by this record.
Commercial, compliance & data ownership
Vendor publicly offers a month-to-month subscription with no minimum multi-year term commitment for its core POS software tier. differentiator
commercial-month-to-month-contract
Not scored by this record.
Vendor's published terms of service or MSA state no early termination fee / no liquidated damages for cancelling the software subscription before term end. differentiator
commercial-no-early-termination-fee
Not scored by this record.
The auto-renewal term and the required cancellation notice window (e.g. 30/60/90 days) are stated in publicly accessible contract terms rather than only in a signed quote.
commercial-autorenew-terms-published
Both halves of the claim are met in a publicly accessible contract. The 'Kitchen & Host Subscription Services Agreement' (QSR Automations, LLC as Supplier; last revised 2026-05-22) is linked in the open from qsrautomations.com/legal/ and states at section 7(b) 'Term of Orders' that 'orders and all subscriptions under them will automatically renew for additional one-year periods unless a party notifies the other of non-renewal 30 or more days before the renewal date' — a stated one-year auto-renew and a stated 30-day notice window, diligenceable before signing. The same section also caps renewal repricing, 'an automatically renewing order will remain unchanged from the prior term except for any pricing increase of which Supplier has notified Customer 30 or more days before the renewal date', at US CPI-U plus 1.0%. Noted for completeness: the separately published Master Software Subscription Agreement (PDF, 11-1-2024) has no term or renewal clause at all — its 26 sections run from definitions to export control with nothing on renewal — so the SSA is the document that carries this, not the MSSA. https://www.crunchtime.com/qsr-ssa · retrieved 2026-08-04
The POS software can be purchased and operated with a third-party payment processor of the operator's choice (no mandatory in-house processing lock). differentiator
commercial-processing-not-bundled
Not scored by this record.
Vendor publishes an interchange-plus (cost-plus) processing rate option with the markup stated as a specific bps + per-transaction figure, rather than only blended/flat card-present rates. differentiator
commercial-interchange-plus-published
Not scored by this record.
The processing agreement caps or prohibits unilateral vendor-initiated rate increases outside of pass-through interchange/network changes, or grants penalty-free exit on any increase. differentiator
commercial-rate-increase-clause
Not scored by this record.
Per-location and per-additional-terminal software pricing is published as specific dollar figures on the vendor's public site (not 'contact sales' only).
commercial-pricing-published
RE-HOMED. The previous citation was https://www.qsrautomations.com/, a host that now answers 200 with the Crunchtime corporate homepage on every path including invented ones, so it evidenced nothing. The verdict is unchanged and now rests on the vendor saying it outright: "How much does CSK cost? The cost of ConnectSmart varies from restaurant to restaurant and depends on the functionality and equipment you'll need to implement the solution. We'd love to discuss your needs and give you an estimate." Bounded against the publisher's own manifest: the complete crunchtime.com sitemap was crawled on 2026-09-07 (784 of 785 URLs retrieved, the single miss a 403 rather than a 404, zero blank or interstitial pages) and contains no pricing page - "pricing" and "/price" match 0 of 785 URLs. An archived DineTime plans page does publish a five-tier feature matrix, but carries no money figure in any tier. https://web.archive.org/web/20190819045417/https://qsrautomations.com/products/connect-smart-kitchen-automation/faqs/ · retrieved 2026-09-07
Individual modules (online ordering, KDS, loyalty, inventory, payroll, marketing) can be purchased à la carte and cancelled independently without repricing the base POS subscription. differentiator
commercial-module-unbundling
Not scored by this record.
All required terminals, KDS screens, and printers can be purchased outright at a published price, with no mandatory multi-year hardware lease or rental.
commercial-hardware-purchase-outright
RESOLVES an `unknown`. The outright-purchase half is settled by the vendor's own live contract. The Kitchen & Host Subscription Services Agreement (QSR Automations, LLC as Supplier; last revised 2026-05-22) says "Customer may purchase Hardware from Supplier, under an order" and "Title to all Hardware (other than to the Firmware and to any intellectual property rights) passes to Customer upon delivery to Customer", F.O.B. Destination - a sale, not a lease, and the agreement imposes no minimum hardware term anywhere. SHORTFALL: the claim also requires a PUBLISHED price, and there is none. A crawl of the complete crunchtime.com sitemap on 2026-09-07 (784 of 785 URLs retrieved; the one miss returned 403, not 404) contains no pricing page of any kind, and the vendor states the policy itself: "The cost of ConnectSmart varies from restaurant to restaurant and depends on the functionality and equipment you'll need to implement the solution. We'd love to discuss your needs and give you an estimate." Hardware is quote-only. https://www.crunchtime.com/qsr-ssa · retrieved 2026-09-07
Vendor documents support for at least one non-proprietary/third-party hardware option (e.g. standard iPad, Epson/Star ESC/POS printers, generic cash drawer) rather than requiring vendor-only devices. differentiator
commercial-hardware-not-locked
Not scored by this record.
One-time implementation, menu-build, onboarding, and training fees are published as specific amounts or explicitly stated as $0.
commercial-implementation-fee-published
Not scored by this record.
Operators can self-serve export their full transactional history (orders, line items, payments, labor) to CSV or a documented API without contacting support or paying a fee.
commercial-data-export-self-serve
Not scored by this record.
Guest/customer records, loyalty balances or point ledgers, and gift-card liability balances are exportable in machine-readable form by the operator. differentiator
commercial-export-customer-and-loyalty
Not scored by this record.
Contract or documentation specifies a post-termination data retrieval window (a defined number of days during which the operator can still export their data) rather than immediate cutoff. differentiator
commercial-post-termination-export-window
Not scored by this record.
Published terms explicitly state the merchant owns its transaction and customer data, and constrain the vendor's right to use or resell that data (beyond aggregated/de-identified use) for its own products or marketing. differentiator
commercial-data-ownership-clause
Not scored by this record.
The POS is source-available or open source with a documented self-hosting option (source published under an OSI or source-available license, not merely an open API).
commercial-source-available-selfhost
Not scored by this record.
Vendor documents validated P2PE or hardware-encrypted card entry plus tokenization such that the merchant's PCI scope is reduced to SAQ A / SAQ P2PE-HW, and names the applicable SAQ.
commercial-pci-p2pe-tokenization
Not scored by this record.
Vendor documents PCI DSS v4.0.1 future-dated controls in effect since 31 Mar 2025 — notably MFA for all access to the cardholder data environment including POS and back-office logins, and (for hosted ordering pages) payment-page script integrity monitoring per Req 6.4.3/11.6.1.
commercial-pci-dss-4-controls
Not scored by this record.
Vendor states it holds a current SOC 2 Type II (or ISO 27001) attestation and will provide the report under NDA via a trust center or on request.
commercial-soc2-attestation
Not scored by this record.
Product provides in-app tooling for CCPA/CPRA and GDPR data-subject requests — locating, exporting, and deleting an individual guest's records — plus a published DPA the operator can execute.
commercial-privacy-dsar-tooling
Not scored by this record.
Vendor publishes an accessibility conformance report (VPAT/ACR) claiming WCAG 2.1 AA (or later) for its self-order kiosk and consumer web-ordering surfaces, including a documented tactile/audio non-visual access mode on kiosks. differentiator
commercial-wcag-kiosk-accessibility
Not scored by this record.
POS supports card-network-compliant dual pricing / cash discount or surcharging with automatic exclusion of debit and prepaid cards from any surcharge, and required receipt and menu-board disclosure of the fee. differentiator
commercial-dual-pricing-compliant
Not scored by this record.
Adversarial verification
An independent pass was instructed to refute this record, defaulting to downgrade when uncertain. It challenged 8 values — 4 upheld, 2 downgraded, 2 upgraded. It separately resolved 8 previously unknown values. This is published in full because a reader who can see which values were contested, on what evidence, and which way they moved has something no affiliate-funded comparison offers.
Pricing and identity
| Field | Verdict | What the verifier found |
|---|---|---|
| org.parent | downgrade-to-no | FABRICATED PARENT (the verdict vocabulary is claim-shaped; the finding is that the asserted parent is not the parent). "Xenial" occurs 0 times and "Global Payments" 0 times across a 1,613-document, 8.6M-character first-party corpus built on 2026-09-07: the complete 784-URL crunchtime.com sitemap, the 756-article support.crunchtime.com help centre read through its Help Center API, 70 archived qsrautomations.com product pages, the developer portal llms.txt and two vendor PDF manuals. The vendor states the real history itself - "QSR Automations and Crunchtime merged in June 2025... ConnectSmart Kitchen is now Crunchtime Kitchen. ConnectSmart Host is now Crunchtime Host" - and crunchtime.com/ai-info dates it in its own M&A list ("2025: Crunchtime merges with QSR Automations"). The contracting entity remains "QSR Automations, LLC, a Kentucky limited liability company" in the live Subscription Services Agreement, under Crunchtime Information Systems, Inc. Xenial is a Global Payments KDS competitor and appears to have been confused with this vendor. source |
| urls.primary | downgrade-to-no | THE VENDOR DOMAIN IS NOW A CATCH-ALL AND CANNOT EVIDENCE ANYTHING. Every path tested on www.qsrautomations.com returns HTTP 200 with a byte-identical 320,382-byte Crunchtime corporate homepage - including /robots.txt and the invented path /this-path-does-not-exist-zzz. A crawler trusting status codes would have written that one homepage to disk as six distinct vendor pages. Some legacy paths do redirect (/support/ 301s to support.crunchtime.com/hc/en-us, /legal/ to www.crunchtime.com/legal) but the root and any unmapped path fall through. Two claims cited this URL for propositions it cannot support and were re-homed. Primary moved to the live product page. source |
Capability claims
| Claim | As first scored | Verdict | What the verifier found |
|---|---|---|---|
| extensibility-oauth-partner-apps | unknown, grade F, rationale 'No public documentation located during the 2026-08-01 research pass.' | resolve-to-partial | The placeholder marked a cell nobody had examined. The vendor does publish enough to settle the mechanism: the 'Crunchtime Kitchen + Host' login on crunchtime.com points at auth.qsr.cloud, whose OpenID Connect discovery document is public and shows a full OAuth 2.0 / OIDC authorization server - authorization_code, client_credentials, refresh_token and device_code grants, PKCE with S256, revocation and introspection endpoints, and 25 service-partitioned scopes including ThirdPartyApiTester, WebhookV2Api, CloudKitchen, ControlPoint and Reporting. So this is scoped OAuth, not shared static API keys, which disposes of the negative half of the claim at grade A. Held to partial rather than yes because the third-party dimension is unevidenced: registration_endpoint is null (no dynamic client registration), developer.crunchtime.com covers only Inventory & Labor, Ops Execution, Learning and Cruise with Kitchen and Host absent, and no operator-facing consent or grant-revocation surface is documented anywhere public. crunchtime.com/kitchen-host-integrations describes integration as bilateral certification, which is the opposite posture from operator-granted app installs. source |
| extensibility-webhooks-push | unknown, grade F, rationale 'No public documentation located during the 2026-08-01 research pass.' | resolve-to-partial | The vendor's own status page monitors three named webhook services in production - 'Webhook - Kitchen Status', 'Webhook - Order Ready', 'Webhook - Visit Events' - plus a 'Kitchen Events API'. The auth.qsr.cloud discovery document independently lists WebhookV2Api and KitchenNotifications as issuable OAuth scopes, so a versioned, token-gated webhook API demonstrably exists. That is first-party operational evidence, not a marketing assertion. Not a yes: the claim asks for order-lifecycle events (created, modified, paid, voided, refunded) and the three published webhooks are kitchen-lifecycle, which is what a KDS layer that never holds the tender would be expected to emit. No payload schema, event catalogue, subscription mechanism or retry policy is publicly readable, and no api or webhook host under qsr.cloud resolves publicly, so nothing beyond the three named services can be confirmed. source |
| commercial-autorenew-terms-published | unknown, grade F, rationale 'No public documentation located during the 2026-08-01 research pass.' | resolve-to-yes | The terms are public and specific. qsrautomations.com/legal/ links, without a login or a signed quote, to the Kitchen & Host Subscription Services Agreement (QSR Automations, LLC as Supplier, last revised 2026-05-22). Section 7 is TERM AND TERMINATION; 7(b) Term of Orders states that 'orders and all subscriptions under them will automatically renew for additional one-year periods unless a party notifies the other of non-renewal 30 or more days before the renewal date', and adds that a renewing order is unchanged except for a price increase notified 30 or more days ahead, capped at US CPI-U plus 1.0%. Renewal term and notice window are both stated, which is exactly what the claim tests. Worth recording that the more prominently linked Master Software Subscription Agreement PDF is a decoy here - I extracted and read all 26 of its sections and it contains no term or renewal clause whatsoever, so a pass that stopped at the MSSA would wrongly have scored this no. source |
| extensibility-public-api-docs | unknown, grade F, rationale re-grounded 2026-09-01 on qsrautomations.com's dead redirect, developer.crunchtime.com's manifest covering only Inventory/Labor/Cruise, and the auth./status.qsr.cloud hosts already cited - closing 'what would settle it is a route into Crunchtime's CUSTOMER-FACING documentation for the Kitchen & Host line'. | resolve-to-no | That route was found and read, and it settles the claim against the vendor. The 403 this record recorded at support.crunchtime.com/hc/en-us and crunchtime.zendesk.com/hc/en-us is gone; both hosts serve a real parseable Zendesk robots.txt to our UA (control armed on /children and passed) and /hc/en-us answers 200. The permitted Help Center API let the centre be ENUMERATED rather than searched - 756 articles, 75 sections, 6 categories - and the two categories that are this product hold nine articles, none of them a reference. The vendor then states the route itself: the current 'Get help with Crunchtime Kitchen and Crunchtime Host' article sends all three of its Kitchen/Host/ControlPoint 'Training & Documentation' links to an LMS login at qsr.digitalchalk.com, and the help centre's own 'Getting Started with API's' points to a developer hub already measured to contain zero qsr/ConnectSmart/kitchen/KDS. Graded B rather than A because a help centre is vendor product documentation, not a technical reference - and there is no technical reference to grade. NOT scored higher on the APIs' existence: status.qsr.cloud proves they exist, which is a different proposition from whether their reference is published, and this claim asks the second. source |
| guest-loyalty-unified-profile | no, grade F, no url, no rationale | upgrade-to-partial | THE ONE OVERTURN IN THE 22-CELL UNCITED-`no` AUDIT. The `no` was false: a persistent guest record exists and is recalled by identity across visits - "Once a guest is added to your wait list, all of their information is stored in the Guest Book. Upon their next visit, the information is pulled automatically to avoid asking multiple times for guest information" - and reporting reaches it per guest, "viewing a specific guest visit history". Held to `partial` rather than `yes` because the claim requires merging in-store POS transactions, first-party web/app ordering and kiosk under one identity with documented dedup/merge behaviour: the Guest Book unifies host-stand wait-list and reservation visits keyed on a typed phone number, the product takes no payment and runs no ordering channel, and no merge behaviour is documented. Evidence is the archived DineTime FAQ; DineTime is the direct predecessor of Crunchtime Host and no live page contradicts it. source |
| payments-emv-nfc | no, grade F, rationale "No payment acceptance in product." | upheld | Upheld with evidence the researcher did not have, and the instrument was tested before any zero was published. Terms known to be present returned "bump bar" 72, "kitchen display" 65, "wait list" 10, "Guest Book" 10; invented strings returned 0. Against that corpus: "EMV" 0, "NFC" 0, "chip card" 0, "card present" 0, "payment terminal" 0 across 8.6M chars. "Apple Pay" and "Google Pay" hit only inside third-party blog editorial (a Chipotle interview, a summary of an Oracle study), never as a capability. No PCI-DSS scope is claimed anywhere - all six "PCI" hits are Crunchtime Learning courses teaching restaurant staff about PCI. The positive basis is the live hardware catalogue, which enumerates the entire first-party line ("From bump bars and controllers to mounting, touchscreens, and all-in-ones") with no card reader or PIN pad in it. The two load-bearing passages are the ConnectSmart Kitchen FAQ - "CSK automatically receives routing information, production times, menu items, and other data it needs from integrated POS software" - and the live Kitchen + Host integrations page, which introduces roughly 85 named products with "The POS systems below are certified integrations with QSR Automations". A third-party POS is a precondition of this product, so order capture, tender, menu pricing and close-out are structurally elsewhere. source |
| inventory-recipe-bom-costing | no, grade F, no url | upheld | NEARLY REVERSED IN ERROR, AND THE REASON IS SCOPE. The corpus is full of recipe-costing evidence - "recipe costing" 2, "sub-recipe" 7, plus customer stories crediting "real-time recipe costing" and "item-level recipe costing and COGS analysis" - and every word of it belongs to Crunchtime Inventory, a separate product with its own atlas record. Of the 756 articles in the shared help centre, only 9 (6 unique) are Kitchen or Guest Management; the other 747 document Inventory, Labor, Ops Execution and Learning. What THIS product holds is stated precisely: "CSK also has an integrated TeamAssist recipe viewer. Anytime there are new kitchen team members they have easy access to every preparation step and the final plating requirements" - prep instruction at the station, not multi-level BOM costing with automatic plate-cost recalculation. "plate cost" 0 and "bill of materials" 0 across 8.6M chars. source |
| commercial-pricing-published | no, grade B, cited to https://www.qsrautomations.com/, note "Pricing page absent; all paths lead to a demo request." | upheld | Verdict unchanged, citation re-homed because the old one had become worthless: www.qsrautomations.com now answers 200 with the Crunchtime homepage on every path, so it evidenced nothing. It now rests on the vendor saying it outright - "The cost of ConnectSmart varies from restaurant to restaurant and depends on the functionality and equipment you'll need to implement the solution. We'd love to discuss your needs and give you an estimate" - and is bounded against the publisher's own manifest rather than against a crawl of unknown completeness. The full crunchtime.com sitemap was retrieved on 2026-09-07: 784 of 785 URLs fetched, the single miss a 403 rather than a 404, zero blank pages and zero rate-limit interstitials written to disk. "pricing" and "/price" match 0 of 785 URLs. An archived DineTime plans page does publish a five-tier feature matrix, but carries no money figure in any tier, so it is used as a feature enumeration and never as a price. source |
| reliability-printer-fallback | unknown, grade F | resolve-to-partial | The vendor documents exactly this failover: "Station level redundancy is also available so that individual stations will automatically fail over to a designated backup station or printer." Automatic, to a pre-designated target, covering both a backup KDS station and a backup printer. Held to `partial` because the claim also requires that staff be alerted and no alerting is described, and because "available" leaves open whether station-level redundancy is included or separately licensed. source |
| reliability-offline-kds-printing | unknown, grade F | resolve-to-partial | Crunchtime Kitchen is an on-premise LAN system - each station needs "a QSR controller device, a standard monitor, and a bump bar", coordinated by an in-store server - and its fault tolerance is documented: "The server application can be run on two different personal computers on the same network, providing instant real-time recovery without any user intervention. In addition, the system provides a proprietary file level database backup of all displayed information. This way, in case of an event like a power outage, all screens are fully recovered automatically once your system is recovered." The front-of-house product addresses WAN loss explicitly: an in-store server "lets you continue managing your wait list, even when your internet connection goes down". Held to `partial`: the documented failure modes are server, station and power failure, the vendor nowhere states that display and printer routing specifically survive an internet outage, and since tickets originate in the POS continuity also depends on that upstream link. source |
| multi-location-org-hierarchy | unknown, grade F | resolve-to-partial | The Enterprise portal is "our centralized database application that manages settings for single and multi-unit restaurant organizations", with "advanced configuration options including support for multiple concepts", the ability to "organize your restaurant into different concepts, build settings templates" and to "compare different sites and time frames". That is a real grouping level above the site, and reporting is scoped to it; the live help centre shows the same addressing still in use ("At either a site or template level navigate to Customize > Host Client"). Held to `partial` because the claim requires the hierarchy to be a first-class object that PERMISSIONS as well as reporting can be scoped to, and no permission scoping to a concept or region is documented. source |
| commercial-hardware-purchase-outright | unknown, grade F | resolve-to-partial | The outright-purchase half is settled by the vendor's live contract: the Kitchen & Host Subscription Services Agreement (QSR Automations, LLC as Supplier, last revised 2026-05-22) says "Customer may purchase Hardware from Supplier, under an order" and "Title to all Hardware (other than to the Firmware and to any intellectual property rights) passes to Customer upon delivery to Customer", F.O.B. Destination - a sale, not a lease, with no minimum hardware term anywhere in the agreement. Held to `partial` because the claim also requires a PUBLISHED price and there is none: the complete 785-URL crunchtime.com sitemap contains no pricing page, and the vendor states the policy ("we'd love to discuss your needs and give you an estimate"). Hardware is quote-only. source |
| reporting-realtime-dashboard | partial, grade D, cited to https://www.qsrautomations.com/, note "Crunchtime Insights is marketed as an analytics/visualization layer" | upgrade-to-yes | The old citation was a dead end - www.qsrautomations.com serves the Crunchtime homepage on every path - and the verdict was under-graded at D on marketing copy when product documentation carries it. The Enterprise portal ships a dashboard: "Gain immediate insights into your current business operations with the web portal dashboard. Each location's activity is visually represented in a variety of key restaurant analytics and graphs", listed alongside "real-time and historical data collection and reporting". The CSK FAQ corroborates the real-time half - "you have access to real-time configurable metrics, allowing operators to react accordingly on the fly" - over "100+ data points including speed of service and kitchen order statuses". Scope of the `yes`: kitchen and front-of-house operational metrics, which is what this product measures. source |
| extensibility-public-api-docs | no, grade B, cited to the help-centre contact article | upheld | Upheld, and the bound is now a manifest rather than a failure to find. A CSK API demonstrably exists - the archived feature page says "Use the CSK API to integrate with: QSR's guest management solution, DineTime / ControlPoint and TeamAssist / 65+ POS systems / Premise pager systems / Printer solutions / Third party hardware solutions / Delivery and online ordering solutions" - and auth.qsr.cloud publishes an OIDC discovery document naming service-partitioned scopes. What is absent is a public REFERENCE. The one developer portal this vendor group publishes is titled "Crunchtime Inventory & Labor APIs Documentation" and its llms.txt enumerates 186 pages with zero references to kitchen, host, KDS or table. NOT AN ABSENCE, AND RECORDED AS SUCH: the four current first-party documents the vendor names for Kitchen and Host - the Kitchen, Host and ControlPoint Release ReadMe PDFs and a Release Fixes spreadsheet - all 301 to crunchtime.sharefile.com, where every API path answers 403 with reason "PublicShareAccessBotTokenValidationFailed", a captcha gate rather than a deletion; and the DigitalChalk portal the vendor points customers to is behind a login. Those are refusals and cap the grade of every absence in this record. source |
Sources
Every URL this record cites. 37 in total.
- https://www.qsrautomations.com/
- https://auth.qsr.cloud/.well-known/openid-configuration
- https://status.qsr.cloud/
- https://www.crunchtime.com/qsr-ssa
- https://qsrautomations.com/legal/
- https://qsrautomations.com/wp-content/uploads/2026/06/QSR-Automations-Master-Software-Subscription-Agreement-11-1-2024-1.pdf
- https://developer.crunchtime.com/llms.txt
- https://qsrautomations.com/page-sitemap.xml
- https://cdn.pixelpointpos.com/ThirdPartyInterfaces/KDS/QSRAutomation/ConnectSmartKitchenInstallationGuide.pdf
- https://cdn.pixelpointpos.com/ThirdPartyInterfaces/KDS/QSRAutomation/ControlPointSiteClientInstallationGuidev3_0.pdf
- https://www.crunchtime.com/kitchen-host-integrations
- https://qsrautomations.com/support/connectsmart-host-quoting-methods/
- https://qsrautomations.com/connectsmart-insights/
- https://support.crunchtime.com/hc/en-us/articles/15643624028435-Basics-Hierarchy-and-Teams-Overview
- https://support.crunchtime.com/hc/en-us/articles/32195990732947-Insights-FAQ-s
- https://developer.crunchtime.com/docs/employee-location
- https://www.crunchtime.com/kitchen
- https://support.crunchtime.com/robots.txt
- https://support.crunchtime.com/api/v2/help_center/en-us/articles.json
- https://support.crunchtime.com/hc/en-us/articles/52422567691155-Get-help-with-Crunchtime-Kitchen-and-Crunchtime-Host
- https://support.crunchtime.com/hc/en-us/articles/21766651387155-Getting-Started-with-API-s
- https://qsr.digitalchalk.com/auth/login
- https://links.crunchtime.com/CKReleaseReadMe
- https://crunchtime.sharefile.com/sf/v3/Shares(sedcdf64b77c045818c28da97a7bb5ad9)
- https://support.crunchtime.com/hc/en-us/articles/52287488354579-What-s-New-in-Crunchtime-Kitchen
- https://www.crunchtime.com/kitchen-host-integrations
- https://www.crunchtime.com/kitchen/hardware
- https://www.crunchtime.com/host
- https://www.crunchtime.com/ai-info
- https://web.archive.org/web/20190819045417/https://qsrautomations.com/products/connect-smart-kitchen-automation/faqs/
- https://web.archive.org/web/20190819045253/https://qsrautomations.com/products/dinetime/faqs/
- https://web.archive.org/web/20190819045557/https://qsrautomations.com/products/connect-smart-kitchen-automation/enterprise-portal/
- https://web.archive.org/web/20190819045324/https://qsrautomations.com/products/dinetime/plans/
- https://support.crunchtime.com/api/v2/help_center/en-us/articles.json
- https://developer.crunchtime.com/llms.txt
- https://www.crunchtime.com/sitemap.xml
- https://www.crunchtime.com/qsr-eula