Punchh

menu-pricing-nested-modifiers

Migrated from the 2026-08-01 research pass; no source URL was recorded.

menu-pricing-modifier-price-by-parent-size

Migrated from the 2026-08-01 research pass; no source URL was recorded.

menu-pricing-fractional-placement differentiator

Not scored by this record.

menu-pricing-half-and-half-rule differentiator

Not scored by this record.

menu-pricing-topping-quantity-tiers

Migrated from the 2026-08-01 research pass; no source URL was recorded.

menu-pricing-size-style-matrix differentiator

Not scored by this record.

menu-pricing-included-allowance differentiator

Not scored by this record.

menu-pricing-combos

Not scored by this record.

menu-pricing-upsell-prompts differentiator

Not scored by this record.

menu-pricing-86-propagation

Not scored by this record.

menu-pricing-countdown-auto-86 differentiator

Not scored by this record.

menu-pricing-dayparting

Not scored by this record.

menu-pricing-channel-price-books

Not scored by this record.

menu-pricing-dual-pricing differentiator

Not scored by this record.

menu-pricing-versioning-effective-dates differentiator

Not scored by this record.

menu-pricing-franchise-hierarchy differentiator

Not scored by this record.

menu-pricing-allergen-nutrition

Not scored by this record.

menu-pricing-recipe-linkage differentiator

Not scored by this record.

menu-pricing-3p-menu-push

Not scored by this record.

menu-pricing-dynamic-pricing

Not scored by this record.

payments-processor-choice differentiator

Not scored by this record.

payments-published-rates differentiator

Not scored by this record.

payments-dual-pricing differentiator

Not scored by this record.

payments-surcharge-guardrails differentiator

Not scored by this record.

payments-emv-nfc

Migrated from the 2026-08-01 research pass; no source URL was recorded.

payments-softpos-tap-to-pay differentiator

Not scored by this record.

payments-pay-at-table

Not scored by this record.

payments-qr-guest-pay differentiator

Not scored by this record.

payments-tip-adjust

Not scored by this record.

payments-tip-pooling differentiator

Not scored by this record.

payments-offline-store-and-forward differentiator

Not scored by this record.

payments-offline-decline-liability differentiator

Not scored by this record.

payments-gift-cards

Stored-value/gift is commonly bundled in this category but is not stated on Punchh's public pages.

payments-house-accounts

Not scored by this record.

payments-split-tender

Not scored by this record.

payments-refund-void-controls

Punchh has no register, and its own POS docs place the transaction at the integrating POS: 'the POS operator... first identifies the user by performing a user look-up... and then creates a check-in', with the POS sending order details to Punchh via API. The only refund/void surface Punchh itself ships is the POS Payments API for its Single Scan Flow — 'After a payment is accepted/processed, you can use the Refund Payment API to refund the payment', and the Void/Cancel Payment API is 'most commonly used when the POS has issues such as timeout or connectivity'. Those endpoints authenticate as the machine, not the employee ('Authorization: Token token=LOCATION_KEY_GOES_HERE, btoken=BUSINESS_KEY_GOES_HERE') — there is no per-employee or role credential in the POS API scheme, no manager-PIN or approval step anywhere in the payment operation docs, and the published webhook event list has no voided or refunded event. Role-gated void/refund authorization with an approver-identifying audit trail is a control of the third-party POS Punchh integrates with, not of Punchh. https://developers.partech.com/docs/dev-portal-pos/additional-topics/pos-payments · retrieved 2026-08-04

payments-chargeback-tooling differentiator

Not scored by this record.

payments-card-on-file differentiator

Not scored by this record.

payments-payout-timing differentiator

Not scored by this record.

payments-multi-entity-routing differentiator

Not scored by this record.

payments-p2pe-pci4

Not scored by this record.

delivery-driver-roster

Migrated from the 2026-08-01 research pass; no source URL was recorded.

delivery-dispatch-board

Migrated from the 2026-08-01 research pass; no source URL was recorded.

delivery-route-map differentiator

Not scored by this record.

delivery-driver-tracking differentiator

Not scored by this record.

delivery-zones-polygon differentiator

Not scored by this record.

delivery-zone-pricing

Migrated from the 2026-08-01 research pass; no source URL was recorded.

delivery-address-validation

Not scored by this record.

delivery-driver-comp differentiator

Not scored by this record.

delivery-cash-reconcile

Not scored by this record.

delivery-daas-dispatch

Not scored by this record.

delivery-daas-fallback differentiator

Not scored by this record.

delivery-3p-direct-integration differentiator

Not scored by this record.

delivery-3p-injection

Not scored by this record.

delivery-menu-push

Not scored by this record.

delivery-86-sync

Not scored by this record.

delivery-store-pause

Not scored by this record.

delivery-3p-reconciliation differentiator

Not scored by this record.

delivery-injection-error-visibility differentiator

Not scored by this record.

delivery-tracking-page

Not scored by this record.

delivery-promise-time differentiator

Not scored by this record.

delivery-offline-behavior

Not scored by this record.

digital-first-party-web

PAR Engagement bundles ordering with loyalty and marketing; ordering is a sibling module rather than Punchh itself. https://punchh.com/ · retrieved 2026-08-01

digital-menu-single-source

Punchh itself owns no menu record: menu items enter Punchh only as reference data the POS or ordering system sends with check-ins and redemptions, used to decide 'whether the offer is valid given the current cart items' and 'how many points a guest should earn', and the Online Ordering docs exist to 'Integrate Punchh Loyalty with your online ordering system' — the ordering channel is someone else's. Within the PAR Engagement bundle the first-party ordering channel is the sibling PAR Ordering product, whose page on punchh.com markets exactly this capability: 'Import menus directly from your POS, push updates instantly, and roll out changes in minutes not hours' and 'Control every menu across every channel from a single interface'. Shortfall: single-source menus require buying the sibling PAR Ordering product plus a supported POS menu import — Punchh alone has no digital menu — and the propagation claim rests on feature-page marketing, not admin-guide documentation. https://punchh.com/solutions/ordering/ · retrieved 2026-08-04

digital-native-app differentiator

Not scored by this record.

digital-account-saved-payment

"One-Tap Loyalty" is marketed when the products integrate; saved tokenized cards and one-tap reorder are not separately documented. https://punchh.com/ · retrieved 2026-08-01

digital-upsell-engine differentiator

Not scored by this record.

digital-scheduled-pacing

Not scored by this record.

digital-fulfillment-modes

Not scored by this record.

digital-qr-table

Not scored by this record.

digital-kiosk differentiator

Not scored by this record.

digital-group-ordering

Not scored by this record.

digital-catering-portal differentiator

Not scored by this record.

digital-voice-ai-phone differentiator

Not scored by this record.

digital-drivethru-ai

Not scored by this record.

digital-sms-ordering

Not scored by this record.

digital-google-order differentiator

Not scored by this record.

digital-apple-business-connect

Not scored by this record.

digital-loyalty-attach

Not scored by this record.

digital-subscriptions

Not scored by this record.

digital-promo-parity

Not scored by this record.

digital-guest-data-ownership differentiator

Not scored by this record.

digital-checkout-pci-sca

Not scored by this record.

digital-surcharge-transparency differentiator

Not scored by this record.

guest-loyalty-unified-profile

Guest360 builds rich profiles combining loyalty, ordering and marketing behaviour across touchpoints, including pre-enrolment; merge rules not published. https://punchh.com/ · retrieved 2026-08-01

guest-loyalty-thirdparty-identity-attach differentiator

Not scored by this record.

guest-loyalty-accrual-models

Tiers and personalized rewards are documented; points-per-dollar versus visit/punch accrual is not separately enumerated publicly. https://punchh.com/ · retrieved 2026-08-01

guest-loyalty-tiers differentiator

Not scored by this record.

guest-loyalty-offline-behavior differentiator

Not scored by this record.

guest-loyalty-offer-stacking-rules differentiator

Not scored by this record.

guest-loyalty-targeted-offers differentiator

Not scored by this record.

guest-loyalty-rfm-segmentation differentiator

Not scored by this record.

guest-loyalty-lifecycle-automation

Segmentation plus real-time personalized offers across email, SMS, app and web; named always-on birthday/win-back templates not published. https://punchh.com/ · retrieved 2026-08-01

guest-loyalty-native-email-sms differentiator

Not scored by this record.

guest-loyalty-consent-management

Not scored by this record.

guest-loyalty-10dlc-registration

Not scored by this record.

guest-loyalty-campaign-attribution differentiator

Not scored by this record.

guest-loyalty-data-export-portability differentiator

Not scored by this record.

guest-loyalty-cdp-event-api differentiator

Not scored by this record.

guest-loyalty-review-capture-routing differentiator

Not scored by this record.

guest-loyalty-referral-program

Not scored by this record.

guest-loyalty-wallet-pass differentiator

Not scored by this record.

guest-loyalty-privacy-rights-tooling

Not scored by this record.

guest-loyalty-redemption-fraud-controls

Not scored by this record.

guest-loyalty-ai-offer-recommendation differentiator

Not scored by this record.

guest-loyalty-stored-value-gift

Not scored by this record.

labor-clock-in-at-pos

Migrated from the 2026-08-01 research pass; no source URL was recorded.

labor-photo-punch-verification differentiator

Not scored by this record.

labor-geofenced-mobile-punch

Not scored by this record.

labor-offline-time-punch differentiator

Not scored by this record.

labor-granular-rbac

Punchh roles are built from individually toggled permissions under Settings > Admin Users > Roles > [role] — the help centre names discrete toggles such as 'Roles and Permissions Management', 'Settings Read Only', 'Settings Advanced' and 'Allow Access to Report Section' — and admins are separately scoped to locations, store numbers or location groups (Create Business Admin accepts location_ids, store_numbers, location_group_ids and role_id). Shortfall: some capabilities are hard-wired to the three built-in tiers and cannot be granted a la carte. Punchh states 'there is no a-la-carte permission that can be enabled for a role to allow access to all location data. An admin user's role must be granted at least Business Manager permissions', and building or modifying location groups 'is restricted to the Business Owner and Business Manager only. Thus, any other role will not be able to add or edit any location group by enabling any specific permission.' https://support.punchh.com/s/article/What-roles-in-Punchh-can-see-all-location-data-from-the-Dashboard · retrieved 2026-08-04

labor-manager-override-audit

Punchh keeps per-object Audit Logs used 'to determine who made changes to a user, setting or campaign' — reachable from the top right of an individual admin user, role, guest or campaign, and addressable by object type (dashboard.punchh.com/businesses/###/audit?item_type=AppMessage) — plus a Reports > Admin Activity report that 'pulls in all historical data around Admin gifting activity' and 'shows all admin activity since the inception of the business's Punchh platform'. Shortfall: this covers configuration changes and discretionary gifting, not an override-approval workflow — Punchh documents no second-approver override flow, and no page asserts the log is immutable or tamper-evident. Coverage is also uneven by the vendor's own account: the log is absent from section landing pages and a guest's audit log is blank unless the profile was changed manually. https://support.punchh.com/s/article/Why-does-the-Audit-Log-not-appear-as-expected-for-certain-sections-of-Punchh · retrieved 2026-08-04

labor-native-scheduling differentiator

Not scored by this record.

labor-demand-labor-forecast differentiator

Not scored by this record.

labor-realtime-labor-percent differentiator

Not scored by this record.

labor-overtime-prevention differentiator

Not scored by this record.

labor-break-compliance-by-state differentiator

Not scored by this record.

labor-fair-workweek-support

Not scored by this record.

labor-minor-labor-rules

Not scored by this record.

labor-tip-pooling-rules

Not scored by this record.

labor-tip-distribution-audit-trail

Not scored by this record.

labor-qualified-tips-w2-reporting differentiator

Not scored by this record.

labor-native-payroll differentiator

Not scored by this record.

labor-payroll-export-formats

Not scored by this record.

labor-shift-swap-workflow differentiator

Not scored by this record.

labor-digital-onboarding-i9

Not scored by this record.

labor-server-performance-metrics differentiator

Not scored by this record.

inventory-recipe-bom-costing

Migrated from the 2026-08-01 research pass; no source URL was recorded.

inventory-unit-conversion-yields

Migrated from the 2026-08-01 research pass; no source URL was recorded.

inventory-theoretical-vs-actual differentiator

Not scored by this record.

inventory-realtime-depletion differentiator

Not scored by this record.

inventory-86-auto-sync differentiator

Not scored by this record.

inventory-count-modes

Migrated from the 2026-08-01 research pass; no source URL was recorded.

inventory-mobile-count-offline

Not scored by this record.

inventory-vendor-catalogs-edi differentiator

Not scored by this record.

inventory-invoice-ocr differentiator

Not scored by this record.

inventory-price-change-alerts differentiator

Not scored by this record.

inventory-par-auto-suggest differentiator

Not scored by this record.

inventory-waste-logging

Not scored by this record.

inventory-transfers

Not scored by this record.

inventory-commissary

Not scored by this record.

inventory-lot-traceability

Not scored by this record.

inventory-shelf-life-expiry

Not scored by this record.

inventory-bar-partial-bottle

Not scored by this record.

inventory-cogs-gl-export

Not scored by this record.

inventory-native-not-partner differentiator

Not scored by this record.

inventory-menu-margin-linkage differentiator

Not scored by this record.

reporting-realtime-dashboard

Campaign and guest analytics are implied; live sales dashboard is out of scope.

reporting-eod-closeout

Migrated from the 2026-08-01 research pass; no source URL was recorded.

reporting-pmix-modifier-level

Migrated from the 2026-08-01 research pass; no source URL was recorded.

reporting-comps-voids-audit

Not scored by this record.

reporting-cash-over-short

Not scored by this record.

reporting-labor-productivity

Not scored by this record.

reporting-server-scorecards differentiator

Not scored by this record.

reporting-channel-profitability differentiator

Not scored by this record.

reporting-multiloc-drilldown differentiator

Not scored by this record.

reporting-custom-report-builder differentiator

Not scored by this record.

reporting-scheduled-delivery

Not scored by this record.

reporting-raw-warehouse-export differentiator

Not scored by this record.

reporting-public-api differentiator

Not scored by this record.

reporting-webhooks differentiator

Not scored by this record.

reporting-api-not-upcharged differentiator

Not scored by this record.

reporting-tier-paywall differentiator

Not scored by this record.

reporting-history-retention differentiator

Not scored by this record.

reporting-anomaly-alerts differentiator

Not scored by this record.

reporting-nl-query

Not scored by this record.

reporting-guest-cohorts differentiator

Not scored by this record.

reporting-sales-forecast differentiator

Not scored by this record.

reporting-tip-tax-compliance

Not scored by this record.

multi-location-org-hierarchy

Operates across 275+ brands and 89k+ locations, so grouping exists; a named hierarchy object is not documented publicly. https://punchh.com/ · retrieved 2026-08-01

multi-location-central-menu-publish

Does not own the menu record.

multi-location-local-override-policy differentiator

Not scored by this record.

multi-location-price-zones

Migrated from the 2026-08-01 research pass; no source URL was recorded.

multi-location-scheduled-publish differentiator

Not scored by this record.

multi-location-new-store-template differentiator

Not scored by this record.

multi-location-corp-vs-franchisee-roles differentiator

Not scored by this record.

multi-location-royalty-calculation differentiator

Not scored by this record.

multi-location-royalty-collection

Not scored by this record.

multi-location-consolidated-reporting

Not scored by this record.

multi-location-normalized-item-rollup differentiator

Not scored by this record.

multi-location-cross-location-giftcard

Not scored by this record.

multi-location-cross-location-loyalty

Not scored by this record.

multi-location-multi-brand differentiator

Not scored by this record.

multi-location-multi-tax-jurisdiction

Not scored by this record.

multi-location-multi-currency-locale

Not scored by this record.

multi-location-config-audit-log differentiator

Not scored by this record.

multi-location-enterprise-sso differentiator

Not scored by this record.

multi-location-enterprise-api differentiator

Not scored by this record.

multi-location-central-labor-policy

Not scored by this record.

extensibility-public-api-docs

REPLACES an undated first-pass placeholder that said 'developer.punchh.com did not resolve at check time; API access appears partner-gated' -- while this same record has cited developers.partech.com since 2026-08-09 at grade A for extensibility-oauth-partner-apps and grade B for extensibility-webhooks-push. PAR Technology owns Punchh, so that portal is the first-party developer surface under the parent's name; searching for it under the acquired brand's own subdomain is what produced the absence. Re-established anonymously 2026-09-01 under our own UA: robots.txt is 76 bytes, one `User-agent: *` group whose only rule is `Allow: /`, plus a Sitemap line, and the paths below were matched mechanically against it rather than by eye. The site publishes a machine-readable manifest at /llms.txt (HTTP 200, 142,405 b, read whole) enumerating 531 pages across Commerce Engines (PAR Ordering, PAR POS), Engagement Tools (PAR Punchh), Operations Tools and a Scalar-rendered Docs tree. The Punchh material alone runs to nine API certification feature matrices (Kiosk, Loyalty Pay, Mobile SSO, Offers Ingestion, Online Ordering, Pay-on-the-Go, POS, Single Scan Flow, SMS), an 'Overview of Punchh API Integrations' getting-started page, 'Punchh API Security Guidelines' covering partner onboarding, 'Punchh API and Product FAQs', a 'Punchh Base URIs - Overview' naming sandbox and production environments, developer guides for Advanced Authentication, Offers Ingestion and Redemptions 2.0 basket locking, and a per-endpoint OpenAPI reference (for example the Online Ordering and SSO API's POST /oauth/token 'Get SSO Token' operation). Nothing on the route required an agreement, a login or a sales call. SPOT-CHECKED RATHER THAN ASSUMED, since a landing page is not the reference: /docs/dev-portal-webhooks-manager returned 200 with 45,981 b titled 'Events Framework - Overview of Webhooks Manager', and /docs/dev-portal-platform-functions returned 200 with 38,097 b titled 'Getting Started With Platform Functions API Integrations'. Note for anyone re-walking this host: /docs by itself is a 404 that renders about 30 KB of full site navigation. https://developers.partech.com/llms.txt · retrieved 2026-09-01

extensibility-api-access-cost differentiator

Not scored by this record.

extensibility-partner-revshare

Not scored by this record.

extensibility-free-sandbox differentiator

Not scored by this record.

extensibility-oauth-partner-apps

Punchh publishes two credential schemes and neither is an OAuth 2.0 scoped grant. Platform Functions: 'All platform APIs require an admin key as a part of the authentication, which can be generated from the Punchh platform' and 'Once regenerated, the old admin key expires and cannot be used for any platform-level functions' — the OpenAPI parameter is a flat 'Authorization: Bearer BUSINESS_ADMIN_KEY_GOES_HERE'. Mobile and Online Ordering: a client id/secret pair that PAR's own sample app calls PUNCHH_OAUTH_CLIENT_ID / PUNCHH_OAUTH_SECRET, used to compute an x-pch-digest request header, and 'given to you by your PAR Punchh representative when you get access to a test environment'. Shortfall: revocation exists only as regenerating one business-wide admin key, there are no per-app scopes documented anywhere in the spec, and integration credentials are issued by PAR rather than granted and revoked by the operator. https://developers.partech.com/docs/dev-portal-platform-functions · retrieved 2026-08-04

extensibility-webhooks-push

Punchh ships a Webhooks Manager that 'allows brands to get information about events happening in real-time so that action can be taken within the same application or a different application', with configuration and audit logs under Platform > Settings > Webhooks Manager. Shortfall: the documented event set is loyalty-domain only — 'Users, Loyalty check-ins, Gift check-ins, Redemptions, Rewards, Redeemables, Marketing notifications, Transactional notifications, Coupons'. No order lifecycle events are subscribable: a paid transaction surfaces only as a loyalty or gift check-in, and there is no modified, voided or refunded event in the published list. https://developers.partech.com/docs/dev-portal-webhooks-manager · retrieved 2026-08-04

extensibility-webhook-reliability differentiator

Not scored by this record.

extensibility-order-injection-api

Not scored by this record.

extensibility-menu-write-api differentiator

Not scored by this record.

extensibility-data-symmetry differentiator

Not scored by this record.

extensibility-published-rate-limits

Not scored by this record.

extensibility-doordash-preferred differentiator

Not scored by this record.

extensibility-first-party-delivery-integrations differentiator

Not scored by this record.

extensibility-middleware-compatibility

Not scored by this record.

extensibility-accounting-connectors

Not scored by this record.

extensibility-payroll-export

Not scored by this record.

extensibility-bi-data-warehouse differentiator

Not scored by this record.

extensibility-app-marketplace

Not scored by this record.

extensibility-custom-fields-scripting

Not scored by this record.

extensibility-headless-embedded

Not scored by this record.

extensibility-api-versioning-deprecation

Not scored by this record.

extensibility-data-portability-exit differentiator

Not scored by this record.

reliability-offline-order-entry

Migrated from the 2026-08-01 research pass; no source URL was recorded.

reliability-offline-card-auth differentiator

Not scored by this record.

reliability-offline-decline-liability differentiator

Not scored by this record.

reliability-lan-degraded-multi-terminal differentiator

Not scored by this record.

reliability-local-transaction-engine differentiator

Not scored by this record.

reliability-offline-kds-printing

Migrated from the 2026-08-01 research pass; no source URL was recorded.

reliability-printer-fallback

Migrated from the 2026-08-01 research pass; no source URL was recorded.

reliability-sync-conflict-handling

Not scored by this record.

reliability-offline-feature-matrix

Not scored by this record.

reliability-public-status-page

Not scored by this record.

reliability-contractual-uptime-sla differentiator

Not scored by this record.

reliability-incident-postmortems

Not scored by this record.

reliability-247-live-support

Not scored by this record.

reliability-onsite-install differentiator

Not scored by this record.

reliability-menu-build-service differentiator

Not scored by this record.

reliability-hardware-replacement-sla

Not scored by this record.

reliability-backup-restore

Not scored by this record.

reliability-pci-dss-4-attestation

Not scored by this record.

reliability-mfa-role-based-access

Not scored by this record.

reliability-self-serve-training

Not scored by this record.

reliability-failover-terminal-role differentiator

Not scored by this record.

reliability-cellular-backup

Not scored by this record.

commercial-month-to-month-contract differentiator

Not scored by this record.

commercial-no-early-termination-fee differentiator

Not scored by this record.

commercial-autorenew-terms-published

PAR publishes the consolidated Master Agreement (dated 11.14.25, v2.0) covering all PAR services, expressly including 'PAR Punchh Services'. Section 3(b): 'each Subscription Order shall automatically renew for successive (i) one-year periods at the end of the Initial Subscription Term, or (ii) if no Initial Subscription Term is set forth in the applicable Subscription Order, periods equal to and aligned with the Term of this Agreement (each a Renewal Subscription Term) at the end of the Initial Subscription Term, unless either Party provides the other party with at least sixty (60) days' notice of its intent not to renew the applicable Subscription Order.' Both the renewal term and the notice window are therefore public rather than quote-only. https://partech.com/doc/01-par-master-agreement-consolidated-all-par-services_website/?v=2 · retrieved 2026-08-04

commercial-processing-not-bundled differentiator

Not scored by this record.

commercial-interchange-plus-published differentiator

Not scored by this record.

commercial-rate-increase-clause differentiator

Not scored by this record.

commercial-pricing-published

No pricing shown on the Punchh homepage or PAR's Punchh product page; demo/contact only. https://punchh.com/ · retrieved 2026-08-01

commercial-module-unbundling differentiator

Not scored by this record.

commercial-hardware-purchase-outright

Software-only loyalty layer; no proprietary hardware requirement. https://punchh.com/ · retrieved 2026-08-01

commercial-hardware-not-locked differentiator

Not scored by this record.

commercial-implementation-fee-published

Not scored by this record.

commercial-data-export-self-serve

Not scored by this record.

commercial-export-customer-and-loyalty differentiator

Not scored by this record.

commercial-post-termination-export-window differentiator

Not scored by this record.

commercial-data-ownership-clause differentiator

Not scored by this record.

commercial-source-available-selfhost

Not scored by this record.

commercial-pci-p2pe-tokenization

Not scored by this record.

commercial-pci-dss-4-controls

Not scored by this record.

commercial-soc2-attestation

Not scored by this record.

commercial-privacy-dsar-tooling

Not scored by this record.

commercial-wcag-kiosk-accessibility differentiator

Not scored by this record.

commercial-dual-pricing-compliant differentiator

Not scored by this record.