Vendors / QSR & drive-thru
Presto Automation
Drive-thru voice AI ('Presto Voice', company says founded 2008) still shipping and announcing new QSR logos into 2026 — but the SEC administrative proceeding the brief cites (Securities Act Rel. 33-11352) could not be retrieved (sec.gov returned HTTP 403 to automated fetch), so its autonomy and non-intervention claims (up to 95%) must be treated as unverified vendor marketing until that filing is read by hand.
scored unknown legacy rubric
- Claims in scope
- 296
- Scored
- 44
- Assessed
- 30
- Unknown
- 266
- Not applicable
- 18
- Cells challenged
- 0
unknown, never as no.Identity
- Owner
- Presto Automation Inc. — ownership and listing status NOT verified in this check; do not assert public/private without re-checking
- Parent
- private investor group (post-2025 sale)
- Who it is for
- Drive-thru QSR brands buying voice AI order taking; named customers include Carl's Jr., Hardee's, Fazoli's, Taco John's, Wienerschnitzel, Yoshinoya and Captain D's, with a Dairy Queen partnership announced April 2026
- Site
- https://presto.com/
Pricing
transparency: quote-only · unit: unknown (not published) · processor lock-in: unknown
- Software
- No pricing published; quote only.
Capabilities
Every claim is binary and checkable. Grades: A primary documentation · B product documentation · C pricing or feature page · D marketing claim · E third-party reporting · F inference with no source. A yes on a differentiator claim requires A or B.
Order capture & FOH workflow
order-capture-floor-plan-editor
Not scored by this record.
order-capture-split-merge
Voice order-capture front end only; not a POS.
order-capture-native-handheld
Not scored by this record.
order-capture-offline-order-entry
Cloud voice AI; requires connectivity.
order-capture-kiosk-first-party differentiator
Not scored by this record.
order-capture-drive-thru
Not scored by this record.
order-capture-drive-thru-timers
Not scored by this record.
order-capture-voice-ai differentiator
Not scored by this record.
order-capture-throttling differentiator
Not scored by this record.
order-capture-scheduled-orders
Examined 2026-08-04. Nothing Presto publishes mentions future-dated or scheduled orders, lead times or fire-time logic: the page sitemap lists nine marketing/legal pages (walked in full), the rest of the site is a 184-post blog/press archive (post-sitemap.xml, all marketing and press-release slugs), the voice-ai page describes only live drive-thru order capture written into the partner POS (Oracle, PAR, Qu), and the phone-ordering post ('Answering the Call', read 2026-08-04) covers menu navigation, customization, payment and call-forwarding without mentioning scheduling, order-ahead or pickup times. No help centre or admin guide exists to consult (docs./help./support./api./developer./kb.presto.com re-probed 2026-08-04 — NXDOMAIN or TLS failure on all). Drive-thru capture is immediate by nature, but whether the phone-ordering agent can take a future-dated order and hold it to a fire time is stated nowhere the vendor publishes, so this stays unresolved rather than absent.
order-capture-catering
Not scored by this record.
order-capture-order-ready-signal differentiator
Not scored by this record.
order-capture-void-comp-controls
Not scored by this record.
Menu, modifiers & pricing engine
menu-pricing-nested-modifiers
Examined 2026-08-04. Presto publishes no menu-configuration documentation to check the claim against: page-sitemap.xml enumerates the entire site as nine marketing/legal pages (home, voice-ai, team, careers, contact, story, privacy, terms, data-privacy), and probes of docs./help./support./api./developer./kb.presto.com found no real service (support.presto.com serves a wildcard *.wpengine.com certificate). The voice-ai page describes menu handling only as Menu Unification — the system 'automatically ingests your menu' from the integrated POS (Oracle, PAR, Qu named) — and names 'Brand-Level Menu Management' without specifying it. Whether the ingested menu model supports three-level modifier nesting with per-level min/max counts and forced-selection flags is stated nowhere the vendor publishes; the FY2023 10-K could not be read (sec.gov returns HTTP 403 to automated fetch).
menu-pricing-modifier-price-by-parent-size
Examined 2026-08-04. No modifier-pricing behaviour is documented anywhere Presto publishes: the site is nine marketing/legal pages (page-sitemap.xml walked in full), there is no admin guide or help centre, and the voice-ai page's only menu content is Menu Unification ingesting the menu from the integrated POS. Item and modifier pricing therefore appears to live in the partner POS menu Presto ingests, but whether Presto's own menu model can carry a per-parent-item, per-size price matrix — or merely mirrors whatever the POS sends — is stated nowhere. Unresolved for lack of any technical documentation, not found absent.
menu-pricing-topping-quantity-tiers
Examined 2026-08-04. The voice-ai page mentions 'Item Modification Upsells: offering upgrades to existing items such as premium proteins, toppings, or side additions', which shows the agent traffics in topping modifications but says nothing about quantity tiers (light/regular/extra/double) or per-tier price multipliers. No admin guide, help centre or menu documentation exists anywhere on the nine-page site (page-sitemap.xml walked; docs/help/support/api subdomains probed and dead), so how the ingested menu represents modifier quantities is undeterminable from anything the vendor publishes.
menu-pricing-size-style-matrix differentiator
Not scored by this record.
menu-pricing-included-allowance differentiator
Not scored by this record.
menu-pricing-combos
Not scored by this record.
menu-pricing-upsell-prompts differentiator
Not scored by this record.
menu-pricing-86-propagation
Not scored by this record.
menu-pricing-countdown-auto-86 differentiator
Not scored by this record.
menu-pricing-dayparting
Not scored by this record.
menu-pricing-channel-price-books
Not scored by this record.
menu-pricing-dual-pricing differentiator
Not scored by this record.
menu-pricing-versioning-effective-dates differentiator
Not scored by this record.
menu-pricing-franchise-hierarchy differentiator
Not scored by this record.
menu-pricing-allergen-nutrition
Not scored by this record.
menu-pricing-recipe-linkage differentiator
Not scored by this record.
menu-pricing-3p-menu-push
Not scored by this record.
menu-pricing-dynamic-pricing
Not scored by this record.
Payments & money movement
payments-processor-choice differentiator
Not scored by this record.
payments-published-rates differentiator
Not scored by this record.
payments-dual-pricing differentiator
Not scored by this record.
payments-surcharge-guardrails differentiator
Not scored by this record.
payments-emv-nfc
Migrated from the 2026-08-01 research pass; no source URL was recorded.
payments-softpos-tap-to-pay differentiator
Not scored by this record.
payments-qr-guest-pay differentiator
Not scored by this record.
payments-tip-pooling differentiator
Not scored by this record.
payments-offline-store-and-forward differentiator
Not scored by this record.
payments-offline-decline-liability differentiator
Not scored by this record.
payments-gift-cards
Migrated from the 2026-08-01 research pass; no source URL was recorded.
payments-house-accounts
Not scored by this record.
payments-split-tender
Not scored by this record.
payments-refund-void-controls
Migrated from the 2026-08-01 research pass; no source URL was recorded.
payments-chargeback-tooling differentiator
Not scored by this record.
payments-card-on-file differentiator
Not scored by this record.
payments-payout-timing differentiator
Not scored by this record.
payments-multi-entity-routing differentiator
Not scored by this record.
payments-p2pe-pci4
Not scored by this record.
Kitchen & production
kitchen-station-routing
Migrated from the 2026-08-01 research pass; no source URL was recorded.
kitchen-expo-consolidation
Migrated from the 2026-08-01 research pass; no source URL was recorded.
kitchen-course-firing differentiator
Not scored by this record.
kitchen-prep-time-pacing differentiator
Not scored by this record.
kitchen-order-throttling differentiator
Not scored by this record.
kitchen-channel-pause-propagation differentiator
Not scored by this record.
kitchen-order-ready-callback differentiator
Not scored by this record.
kitchen-bump-bar-hardware
Migrated from the 2026-08-01 research pass; no source URL was recorded.
kitchen-all-day-counts
Not scored by this record.
kitchen-sla-alerts
Not scored by this record.
kitchen-printer-fallback differentiator
Not scored by this record.
kitchen-offline-operation differentiator
Not scored by this record.
kitchen-item-build-screens differentiator
Not scored by this record.
kitchen-recall-refire
Not scored by this record.
kitchen-order-modification-alerts differentiator
Not scored by this record.
kitchen-guest-ready-notification differentiator
Not scored by this record.
kitchen-waste-logging
Not scored by this record.
kitchen-speed-of-service-reporting
Not scored by this record.
kitchen-prep-forecasting
Not scored by this record.
Delivery, dispatch & third-party channels
delivery-driver-roster
Migrated from the 2026-08-01 research pass; no source URL was recorded.
delivery-dispatch-board
Migrated from the 2026-08-01 research pass; no source URL was recorded.
delivery-route-map differentiator
Not scored by this record.
delivery-driver-tracking differentiator
Not scored by this record.
delivery-address-validation
Not scored by this record.
delivery-driver-comp differentiator
Not scored by this record.
delivery-daas-dispatch
Not scored by this record.
delivery-daas-fallback differentiator
Not scored by this record.
delivery-3p-direct-integration differentiator
Not scored by this record.
delivery-3p-injection
Not scored by this record.
delivery-menu-push
Not scored by this record.
delivery-86-sync
Not scored by this record.
delivery-store-pause
Not scored by this record.
delivery-3p-reconciliation differentiator
Not scored by this record.
delivery-injection-error-visibility differentiator
Not scored by this record.
delivery-tracking-page
Not scored by this record.
delivery-promise-time differentiator
Not scored by this record.
delivery-offline-behavior
Not scored by this record.
Digital ordering & guest-facing channels
digital-first-party-web
Migrated from the 2026-08-01 research pass; no source URL was recorded.
digital-menu-single-source
Presto is not the POS, so 'the same POS menu record' here is the partner POS (Oracle, PAR, Qu named). The voice-ai page claims the voice channel's menu derives from it: 'Menu Unification streamlines the disparate QSR restaurant menu data into a structured and centralized data format', with 'Efficient Menu Updates' and 'Streamlined Menu Deployment' listed as features. Named shortfalls: (1) Presto's only first-party digital channel is the voice drive-thru/phone agent — it ships no web/app ordering (digital-first-party-web is no), so the claim's web/app subject does not exist here; (2) ingestion is into Presto's own centralized format and 'Streamlined Menu Deployment' is named as a distinct step, and nothing published states a POS item edit reaches the voice channel without that deployment action. Corroborated only by the 2025-02-06 Menu Unification launch press release (grade D), which likewise names 'Streamlined Menu Deployment: Accelerating the onboarding of new locations and implementation of menu updates'. No admin documentation exists anywhere (nine-page page sitemap plus a marketing/press blog archive; no docs subdomains live). https://presto.com/voice-ai/ · retrieved 2026-08-04
digital-native-app differentiator
Not scored by this record.
digital-account-saved-payment
Migrated from the 2026-08-01 research pass; no source URL was recorded.
digital-upsell-engine differentiator
Not scored by this record.
digital-scheduled-pacing
Not scored by this record.
digital-fulfillment-modes
Not scored by this record.
digital-qr-table
Not scored by this record.
digital-kiosk differentiator
Not scored by this record.
digital-group-ordering
Not scored by this record.
digital-catering-portal differentiator
Not scored by this record.
digital-voice-ai-phone differentiator
Not scored by this record.
digital-drivethru-ai
Not scored by this record.
digital-sms-ordering
Not scored by this record.
digital-google-order differentiator
Not scored by this record.
digital-apple-business-connect
Not scored by this record.
digital-loyalty-attach
Not scored by this record.
digital-subscriptions
Not scored by this record.
digital-promo-parity
Not scored by this record.
digital-guest-data-ownership differentiator
Not scored by this record.
digital-checkout-pci-sca
Not scored by this record.
digital-surcharge-transparency differentiator
Not scored by this record.
Guest data, loyalty & marketing
guest-loyalty-unified-profile
Examined 2026-08-04. No guest profile, CRM, loyalty or repeat-customer recognition capability is mentioned anywhere Presto publishes: all nine pages of the page sitemap were walked (voice-ai, home, story, team, careers, contact, privacy, terms, data-privacy), the voice-ai page covers order capture, upsells and menu unification only, and the phone-ordering blog post (read 2026-08-04) likewise mentions no loyalty, guest profile or repeat-customer recognition; the remaining site content is a 184-post marketing/press archive. No help centre or docs subdomain exists to consult (probes re-run 2026-08-04, all dead). The claim's merge sources (in-store POS, first-party web/app, kiosk) are channels Presto largely does not operate, but voice personalization of repeat guests is plausible for this product class and its absence is nowhere positively stated, so this remains unknown rather than no.
guest-loyalty-thirdparty-identity-attach differentiator
Not scored by this record.
guest-loyalty-accrual-models
Migrated from the 2026-08-01 research pass; no source URL was recorded.
guest-loyalty-tiers differentiator
Not scored by this record.
guest-loyalty-offline-behavior differentiator
Not scored by this record.
guest-loyalty-offer-stacking-rules differentiator
Not scored by this record.
guest-loyalty-targeted-offers differentiator
Not scored by this record.
guest-loyalty-rfm-segmentation differentiator
Not scored by this record.
guest-loyalty-lifecycle-automation
Migrated from the 2026-08-01 research pass; no source URL was recorded.
guest-loyalty-native-email-sms differentiator
Not scored by this record.
guest-loyalty-consent-management
Not scored by this record.
guest-loyalty-10dlc-registration
Not scored by this record.
guest-loyalty-campaign-attribution differentiator
Not scored by this record.
guest-loyalty-data-export-portability differentiator
Not scored by this record.
guest-loyalty-cdp-event-api differentiator
Not scored by this record.
guest-loyalty-review-capture-routing differentiator
Not scored by this record.
guest-loyalty-referral-program
Not scored by this record.
guest-loyalty-wallet-pass differentiator
Not scored by this record.
guest-loyalty-privacy-rights-tooling
Not scored by this record.
guest-loyalty-redemption-fraud-controls
Not scored by this record.
guest-loyalty-ai-offer-recommendation differentiator
Not scored by this record.
guest-loyalty-stored-value-gift
Not scored by this record.
Labor & workforce
labor-clock-in-at-pos
Migrated from the 2026-08-01 research pass; no source URL was recorded.
labor-photo-punch-verification differentiator
Not scored by this record.
labor-geofenced-mobile-punch
Not scored by this record.
labor-offline-time-punch differentiator
Not scored by this record.
labor-granular-rbac
Examined 2026-08-04. Presto's only publicly named operator-facing surface is 'Brand-Level Menu Management' (voice-ai page), and no roles, permissions or per-action grants are documented for it or anything else: the full site is nine marketing/legal pages (page-sitemap.xml), there is no admin guide or help centre, and docs./help./support./api./developer./kb.presto.com probes found no live documentation host. POS-style discrete actions (void, comp, refund, drawer) belong to the partner POS (Oracle, PAR, Qu) rather than to Presto, but whether Presto's own management portal has any permission model at all is stated nowhere the vendor publishes.
labor-manager-override-audit
Examined 2026-08-04. Presto Voice's documented intervention model is human-in-the-loop takeover — off-site agents and on-site staff stepping into the order conversation ('up to 95% non-intervention', homepage) — not a manager-override construct, and nothing the vendor publishes describes approver attribution or an audit trail for interventions, order edits or menu changes. Checked every page of the nine-page site via page-sitemap.xml (voice-ai, terms-of-use, privacy, data-privacy included); no help centre, admin guide or documentation subdomain exists to consult. Unresolved for lack of documentation; not evidence the capability is absent.
labor-native-scheduling differentiator
Not scored by this record.
labor-demand-labor-forecast differentiator
Not scored by this record.
labor-realtime-labor-percent differentiator
Not scored by this record.
labor-overtime-prevention differentiator
Not scored by this record.
labor-break-compliance-by-state differentiator
Not scored by this record.
labor-fair-workweek-support
Not scored by this record.
labor-minor-labor-rules
Not scored by this record.
labor-tip-pooling-rules
Not scored by this record.
labor-tip-distribution-audit-trail
Not scored by this record.
labor-qualified-tips-w2-reporting differentiator
Not scored by this record.
labor-native-payroll differentiator
Not scored by this record.
labor-payroll-export-formats
Not scored by this record.
labor-shift-swap-workflow differentiator
Not scored by this record.
labor-digital-onboarding-i9
Not scored by this record.
labor-server-performance-metrics differentiator
Not scored by this record.
Inventory, purchasing & cost control
inventory-recipe-bom-costing
Migrated from the 2026-08-01 research pass; no source URL was recorded.
inventory-unit-conversion-yields
Migrated from the 2026-08-01 research pass; no source URL was recorded.
inventory-theoretical-vs-actual differentiator
Not scored by this record.
inventory-realtime-depletion differentiator
Not scored by this record.
inventory-86-auto-sync differentiator
Not scored by this record.
inventory-count-modes
Migrated from the 2026-08-01 research pass; no source URL was recorded.
inventory-mobile-count-offline
Not scored by this record.
inventory-vendor-catalogs-edi differentiator
Not scored by this record.
inventory-invoice-ocr differentiator
Not scored by this record.
inventory-price-change-alerts differentiator
Not scored by this record.
inventory-par-auto-suggest differentiator
Not scored by this record.
inventory-waste-logging
Not scored by this record.
inventory-transfers
Not scored by this record.
inventory-commissary
Not scored by this record.
inventory-lot-traceability
Not scored by this record.
inventory-shelf-life-expiry
Not scored by this record.
inventory-cogs-gl-export
Not scored by this record.
inventory-native-not-partner differentiator
Not scored by this record.
inventory-menu-margin-linkage differentiator
Not scored by this record.
Reporting, BI & data access
reporting-realtime-dashboard
Non-intervention and upsell-rate metrics are quoted publicly, implying a reporting surface, but none is documented.
reporting-eod-closeout
Migrated from the 2026-08-01 research pass; no source URL was recorded.
reporting-pmix-modifier-level
Examined 2026-08-04. Some reporting surface exists — the voice-ai page says operators can 'test new upsell items and combos to gain insight into data that will maximize your offers', and the company publicly quotes non-intervention and upsell-offer rates — but no report catalogue, dashboard screenshot or analytics documentation is published anywhere on the nine-page site (page-sitemap.xml walked), and no help centre or docs subdomain exists. Whether anything resembling an item- and modifier-level PMIX with daypart/revenue-centre filters is offered, versus upsell A/B metrics only, cannot be determined from what the vendor publishes; sales reporting most plausibly lives in the partner POS.
reporting-comps-voids-audit
Not scored by this record.
reporting-cash-over-short
Not scored by this record.
reporting-labor-productivity
Not scored by this record.
reporting-channel-profitability differentiator
Not scored by this record.
reporting-multiloc-drilldown differentiator
Not scored by this record.
reporting-custom-report-builder differentiator
Not scored by this record.
reporting-scheduled-delivery
Not scored by this record.
reporting-raw-warehouse-export differentiator
Not scored by this record.
reporting-public-api differentiator
Not scored by this record.
reporting-webhooks differentiator
Not scored by this record.
reporting-api-not-upcharged differentiator
Not scored by this record.
reporting-tier-paywall differentiator
Not scored by this record.
reporting-history-retention differentiator
Not scored by this record.
reporting-anomaly-alerts differentiator
Not scored by this record.
reporting-nl-query
Not scored by this record.
reporting-guest-cohorts differentiator
Not scored by this record.
reporting-sales-forecast differentiator
Not scored by this record.
reporting-tip-tax-compliance
Not scored by this record.
Multi-location, franchise & enterprise governance
multi-location-org-hierarchy
Examined 2026-08-04. The closest thing Presto publishes is 'Brand-Level Menu Management' on the voice-ai page, 'allowing simultaneous management of multiple restaurant locations and menus rather than adjusting individual locations' — which names exactly two tiers (brand, location) and only for menus. The claim requires a named hierarchy of at least three levels (enterprise > region/group > location) as a first-class object that reporting and permissions scope to; no region/group tier, permission model or reporting scoping is described anywhere the vendor publishes (nine-page page sitemap walked; the blog/press archive is marketing content), and no admin guide or help centre exists (doc subdomains re-probed 2026-08-04, all dead). Two tiers claimed for menus is not evidence a third does not exist in the management portal, so unresolved rather than no.
multi-location-central-menu-publish
The voice-ai page claims central multi-location menu control: 'Brand-Level Menu Management' 'allowing simultaneous management of multiple restaurant locations and menus rather than adjusting individual locations', with 'Streamlined Menu Deployment' listed as a feature — a first-party claim of author-once, deploy-to-many for the voice channel. Named shortfalls: (1) this governs Presto's voice-channel menu overlay only — the menu of record stays in the partner POS (Oracle, PAR, Qu) that Menu Unification ingests from, so it is not a corporate menu published to the locations' POS; (2) the claim's publish/version history (what was pushed, when, by whom) appears nowhere — neither on the feature page nor in the 2025-02-06 Menu Unification launch release, and no admin documentation of any kind exists (nine-page page sitemap plus marketing/press blog archive; doc subdomains dead). Feature-page evidence, so partial rather than yes. https://presto.com/voice-ai/ · retrieved 2026-08-04
multi-location-local-override-policy differentiator
Not scored by this record.
multi-location-price-zones
Examined 2026-08-04. No pricing configuration of any kind is documented anywhere Presto publishes: the voice-ai page's menu content is Menu Unification (ingesting the menu from the partner POS — Oracle, PAR, Qu) and 'Brand-Level Menu Management', with no mention of price tiers, zones, channel pricing or dayparts; the page sitemap totals nine marketing/legal pages (walked in full), the blog/press archive is marketing content (the 2025-02-06 Menu Unification launch release also says nothing about pricing), and no admin guide, help centre or docs subdomain exists (re-probed 2026-08-04, all dead). Item prices most plausibly live in the host POS record Presto ingests, but whether Presto's own menu layer can carry per-location-group, per-channel or per-daypart price variants — or merely mirrors whatever each POS sends — is stated nowhere, so unresolved rather than absent.
multi-location-scheduled-publish differentiator
Not scored by this record.
multi-location-new-store-template differentiator
Not scored by this record.
multi-location-corp-vs-franchisee-roles differentiator
Not scored by this record.
multi-location-royalty-calculation differentiator
Not scored by this record.
multi-location-royalty-collection
Not scored by this record.
multi-location-consolidated-reporting
Not scored by this record.
multi-location-normalized-item-rollup differentiator
Not scored by this record.
multi-location-cross-location-giftcard
Not scored by this record.
multi-location-cross-location-loyalty
Not scored by this record.
multi-location-multi-brand differentiator
Not scored by this record.
multi-location-multi-tax-jurisdiction
Not scored by this record.
multi-location-multi-currency-locale
Not scored by this record.
multi-location-config-audit-log differentiator
Not scored by this record.
multi-location-enterprise-sso differentiator
Not scored by this record.
multi-location-enterprise-api differentiator
Not scored by this record.
multi-location-central-labor-policy
Not scored by this record.
Hardware & physical footprint
hardware-commodity-devices differentiator
Not scored by this record.
hardware-os-platforms
The claim is about publication — vendor documentation naming supported client operating systems with minimum versions and device specs — which is directly verifiable by exhausting what Presto publishes. The sitemap index (sitemap_index.xml) yields three sitemaps: page-sitemap.xml enumerates nine pages (home, voice-ai, team, careers, contact-us, presto-story, privacy-policy, terms-of-use, data-privacy), none a hardware, spec or documentation page; post-sitemap.xml lists 184 blog/press posts whose slugs were grepped for hardware/spec/device/OS/guide/manual terms with only marketing posts matching; the third is a video sitemap. The voice-ai page's only hardware content is that Presto Voice 'seamlessly connects with your existing systems (e.g., POS, confirmation board, drive-thru speaker)' and 'installs in just a few hours' — no OS, version or device spec is named anywhere. docs./help./support./api./developer./kb.presto.com re-probed 2026-08-04: NXDOMAIN or TLS failure on all (support.presto.com serves a wildcard *.wpengine.com certificate), and dt.presto.com is a client-rendered app shell with no readable content. The documentation the claim requires verifiably does not exist; this says nothing about what OS the Presto-installed equipment actually runs. https://presto.com/page-sitemap.xml · retrieved 2026-08-04
hardware-handheld-purpose-built
Not scored by this record.
hardware-handheld-battery-swap differentiator
Not scored by this record.
hardware-offline-mode
Migrated from the 2026-08-01 research pass; no source URL was recorded.
hardware-kds
Migrated from the 2026-08-01 research pass; no source URL was recorded.
hardware-kiosk differentiator
Not scored by this record.
hardware-drive-thru
Not scored by this record.
hardware-printer-compatibility
Not scored by this record.
hardware-peripherals
Not scored by this record.
hardware-p2pe-terminal
Not scored by this record.
hardware-tap-to-phone differentiator
Not scored by this record.
hardware-pricing-transparency differentiator
Not scored by this record.
hardware-ownership-vs-lease differentiator
Not scored by this record.
hardware-usable-after-churn differentiator
Not scored by this record.
hardware-rma-sla differentiator
Not scored by this record.
hardware-byod
Not scored by this record.
hardware-remote-device-management differentiator
Not scored by this record.
Integrations, API & extensibility
extensibility-public-api-docs
No public developer portal found from presto.com.
extensibility-api-access-cost differentiator
Not scored by this record.
extensibility-partner-revshare
Not scored by this record.
extensibility-free-sandbox differentiator
Not scored by this record.
extensibility-oauth-partner-apps
Examined 2026-08-04. Presto publishes no developer portal, API reference or partner-app framework of any kind: the site is nine marketing/legal pages (page-sitemap.xml), and docs./api./developer./developers.presto.com do not serve anything (most are NXDOMAIN; support.presto.com presents a wildcard *.wpengine.com certificate). Integrations with Oracle, PAR and Qu are described only as partnerships arranged by the company, with no auth model stated. Caution for later passes: 'Presto API Docs' at integration.presto.app, which documents a vendor API with webhooks, belongs to Presto App (presto.app, a food-delivery service, copyright 'Presto App', facebook.com/Prestoapp2020) — a different company, not Presto Automation — and must not be used as evidence here.
extensibility-webhooks-push
Examined 2026-08-04. No event or webhook documentation exists anywhere Presto publishes: nine marketing/legal pages total (page-sitemap.xml walked), no developer subdomain resolves to a live host (docs./api./developer./developers.presto.com probed), and the voice-ai page describes integration only as Presto Voice writing orders into the partner POS (Oracle, PAR, Qu) and connecting to existing drive-thru hardware. Whether order lifecycle events are pushed to those POS partners via webhooks or delivered by some private mechanism is unstated. The webhook-documented 'Presto API Docs' at integration.presto.app is a different company (Presto App, a food-delivery service) and is not evidence for this vendor.
extensibility-webhook-reliability differentiator
Not scored by this record.
extensibility-order-injection-api
Not scored by this record.
extensibility-menu-write-api differentiator
Not scored by this record.
extensibility-data-symmetry differentiator
Not scored by this record.
extensibility-published-rate-limits
Not scored by this record.
extensibility-doordash-preferred differentiator
Not scored by this record.
extensibility-first-party-delivery-integrations differentiator
Not scored by this record.
extensibility-middleware-compatibility
Not scored by this record.
extensibility-accounting-connectors
Not scored by this record.
extensibility-payroll-export
Not scored by this record.
extensibility-bi-data-warehouse differentiator
Not scored by this record.
extensibility-app-marketplace
Not scored by this record.
extensibility-custom-fields-scripting
Not scored by this record.
extensibility-headless-embedded
Not scored by this record.
extensibility-api-versioning-deprecation
Not scored by this record.
extensibility-data-portability-exit differentiator
Not scored by this record.
Reliability, offline & operations
reliability-offline-order-entry
Migrated from the 2026-08-01 research pass; no source URL was recorded.
reliability-offline-card-auth differentiator
Not scored by this record.
reliability-offline-decline-liability differentiator
Not scored by this record.
reliability-lan-degraded-multi-terminal differentiator
Not scored by this record.
reliability-local-transaction-engine differentiator
Not scored by this record.
reliability-offline-kds-printing
Migrated from the 2026-08-01 research pass; no source URL was recorded.
reliability-printer-fallback
Migrated from the 2026-08-01 research pass; no source URL was recorded.
reliability-sync-conflict-handling
Not scored by this record.
reliability-offline-feature-matrix
Not scored by this record.
reliability-public-status-page
Not scored by this record.
reliability-contractual-uptime-sla differentiator
Not scored by this record.
reliability-incident-postmortems
Not scored by this record.
reliability-247-live-support
Not scored by this record.
reliability-onsite-install differentiator
Not scored by this record.
reliability-menu-build-service differentiator
Not scored by this record.
reliability-hardware-replacement-sla
Not scored by this record.
reliability-backup-restore
Not scored by this record.
reliability-pci-dss-4-attestation
Not scored by this record.
reliability-mfa-role-based-access
Not scored by this record.
reliability-self-serve-training
Not scored by this record.
reliability-failover-terminal-role differentiator
Not scored by this record.
reliability-cellular-backup
Not scored by this record.
Commercial, compliance & data ownership
commercial-month-to-month-contract differentiator
Not scored by this record.
commercial-no-early-termination-fee differentiator
Not scored by this record.
commercial-autorenew-terms-published
The claim is about publication, which is directly verifiable. The only contract document Presto publishes is the site Terms of Use; I enumerated its 23 sections (Overview through Other Terms) and none addresses subscription term, auto-renewal, renewal length or a cancellation notice window — its termination language covers only Presto revoking website access. The complete published page set is nine pages (page-sitemap.xml): no MSA, subscription agreement or service terms exists, and pricing is quote-only (commercial-pricing-published already no). Renewal and notice terms are therefore available only in a signed contract. This is a finding about publication, not about what the signed contracts say. https://presto.com/terms-of-use/ · retrieved 2026-08-04
commercial-processing-not-bundled differentiator
Not scored by this record.
commercial-interchange-plus-published differentiator
Not scored by this record.
commercial-rate-increase-clause differentiator
Not scored by this record.
commercial-pricing-published
No dollar figures anywhere; the site sells on ROI narrative and logos. https://presto.com/ · retrieved 2026-08-01
commercial-module-unbundling differentiator
Not scored by this record.
commercial-hardware-purchase-outright
The claim requires purchase 'at a published price', and Presto publishes no prices at all: the voice-ai page describes hardware only as Presto Voice connecting to 'your existing systems (e.g., POS, confirmation board, drive-thru speaker)' and an install taking 'just a few hours', with no purchase, lease or price term anywhere; the nine-page sitemap contains no hardware or pricing page and every commercial path routes to the contact form. The published-price prong is verifiably unmet, which fails the claim as worded. Deliberately not asserted: whether the installed Presto equipment can be bought outright versus bundled into the subscription — that sits in the unpublished contract and remains unknowable from public material (the FY2023 10-K was unreadable; sec.gov returns 403). https://presto.com/voice-ai/ · retrieved 2026-08-04
commercial-hardware-not-locked differentiator
Not scored by this record.
commercial-implementation-fee-published
Not scored by this record.
commercial-data-export-self-serve
Not scored by this record.
commercial-export-customer-and-loyalty differentiator
Not scored by this record.
commercial-post-termination-export-window differentiator
Not scored by this record.
commercial-data-ownership-clause differentiator
Not scored by this record.
commercial-source-available-selfhost
Not scored by this record.
commercial-pci-p2pe-tokenization
Not scored by this record.
commercial-pci-dss-4-controls
Not scored by this record.
commercial-soc2-attestation
Not scored by this record.
commercial-privacy-dsar-tooling
Not scored by this record.
commercial-wcag-kiosk-accessibility differentiator
Not scored by this record.
commercial-dual-pricing-compliant differentiator
Not scored by this record.
Adversarial verification
An independent pass was instructed to refute this record, defaulting to downgrade when uncertain. It challenged 5 values — 0 upheld, 0 downgraded, 0 upgraded. This is published in full because a reader who can see which values were contested, on what evidence, and which way they moved has something no affiliate-funded comparison offers.
Capability claims
| Claim | As first scored | Verdict | What the verifier found |
|---|---|---|---|
| commercial-autorenew-terms-published | unknown, grade F — placeholder "No public documentation located during the 2026-08-01 research pass", meaning the cell was never examined | resolve-to-no | Claim sweep of a never-examined cell. The claim asks whether the renewal term and cancellation notice window are stated in publicly accessible contract terms, which is verifiable by exhausting what the vendor publishes. presto.com's page-sitemap.xml lists the entire site as nine pages, of which the legal set is Privacy Policy, Terms of Use and Data Privacy. I read the Terms of Use section list in full — 23 sections from Overview to Other Terms — and it governs website use only: no subscription term, auto-renewal, renewal length, cancellation notice or termination-fee language exists, and the sole termination section covers Presto revoking site access at its discretion. No MSA or service agreement is linked anywhere. Consistent with the resolve-to-no precedents on Zonal, Restroworks, Qu and Maitre'D: the publication the claim requires verifiably does not exist, which is not a finding about what the signed contracts contain. source |
| commercial-hardware-purchase-outright | unknown, grade F — placeholder "No public documentation located during the 2026-08-01 research pass", meaning the cell was never examined | resolve-to-no | Claim sweep of a never-examined cell. The claim conjoins outright purchase with 'at a published price', and the published-price limb fails on positive evidence: Presto publishes no prices anywhere (the record already carries commercial-pricing-published = no at grade B), the nine-page sitemap has no pricing or hardware page, and the voice-ai page's only hardware content is that Presto Voice 'seamlessly connects with your existing systems (e.g., POS, confirmation board, drive-thru speaker)' and 'installs in just a few hours' — no model, price, purchase or lease term. The note deliberately does not assert that hardware must be leased; whether the Presto-installed equipment can be bought outright lives in the unpublished contract. The FY2023 10-K (which describes platform fees due on execution plus monthly over the contract term) could not be read first-hand — sec.gov returned HTTP 403 to fetch — so nothing from it is scored. source |
| digital-menu-single-source | unknown, grade F — placeholder "No public documentation located during the 2026-08-01 research pass", meaning the cell was never examined | resolve-to-partial | Claim sweep of a never-examined cell. Presto is not the POS; the voice-ai page claims its voice channel menu derives from the partner POS (Oracle, PAR, Qu) via Menu Unification, which 'streamlines the disparate QSR restaurant menu data into a structured and centralized data format', with 'Efficient Menu Updates' and 'Streamlined Menu Deployment' as named features — corroborated by the 2025-02-06 Menu Unification launch release. Scored partial at C, not yes, with two named shortfalls: Presto's only first-party digital channel is the voice agent (it ships no web/app ordering, the claim's actual subject), and nothing published states a POS item edit propagates without the named deployment step. No admin documentation exists to settle either (nine-page page sitemap, marketing-only blog archive, doc subdomains dead). source |
| multi-location-central-menu-publish | unknown, grade F — placeholder "No public documentation located during the 2026-08-01 research pass", meaning the cell was never examined | resolve-to-partial | Claim sweep of a never-examined cell. First-party feature-page claim of author-once, deploy-to-many for the voice channel: 'Brand-Level Menu Management' 'allowing simultaneous management of multiple restaurant locations and menus rather than adjusting individual locations' plus 'Streamlined Menu Deployment' (voice-ai page, echoed in the 2025-02-06 launch release). Partial at C rather than yes because (1) it governs Presto's voice-channel menu overlay, not the corporate menu of record in the locations' POS, and (2) the claim's publish/version history requirement (what, when, by whom) is evidenced nowhere — no admin documentation exists anywhere the vendor publishes. source |
| hardware-os-platforms | unknown, grade F — placeholder "No public documentation located during the 2026-08-01 research pass", meaning the cell was never examined | resolve-to-no | Claim sweep of a never-examined cell. The claim asks whether vendor documentation names supported client operating systems with minimum versions and device specs — a publication claim, verifiable by exhausting the published surface, matching the resolve-to-no precedent on commercial-autorenew-terms-published. sitemap_index.xml yields the complete surface: nine pages (page sitemap — none hardware/spec/docs), 184 marketing/press posts (slugs grepped for hardware/OS/spec/guide terms, only marketing matches), and a video sitemap. The voice-ai page's entire hardware content is 'seamlessly connects with your existing systems (e.g., POS, confirmation board, drive-thru speaker)' and 'installs in just a few hours'. docs./help./support./api./developer./kb.presto.com re-probed 2026-08-04 — NXDOMAIN or TLS failure on all; dt.presto.com is an unauthenticated app shell with no content. The documentation the claim requires verifiably does not exist; nothing is asserted about what OS the installed equipment runs. source |
Sources
Every URL this record cites. 8 in total.
- https://presto.com/
- https://presto.com/terms-of-use/
- https://presto.com/voice-ai/
- https://presto.com/page-sitemap.xml
- https://presto.com/sitemap_index.xml
- https://presto.com/answering-the-call-voice-ai-phone-ordering-optimizes-qsr-operations/
- https://presto.com/presto-launches-industry-first-menu-unification-product/
- https://dt.presto.com/