Vendors / Mainstream commercial restaurant POS
Owner.com
Not a POS — an ordering/marketing layer that integrates with third-party POS systems (its own /products/pos URL 404s), so it competes with Olo and ChowNow rather than with Toast; strongest and best-documented on published pricing and commission-free first-party ordering, and structurally absent on every in-store capability.
scored live legacy rubric
- Claims in scope
- 278
- Scored
- 45
- Assessed
- 33
- Unknown
- 245
- Not applicable
- 36
- Cells challenged
- 3
unknown, never as no.Identity
- Owner
- Owner.com, Inc. — private, venture-backed. Independent as of this check.
- Who it is for
- Independent restaurants, heavily pizzerias, that want commission-free direct online ordering plus website, branded app and marketing automation on top of a POS they already own.
- Site
- https://www.owner.com/
Pricing
transparency: unknown · unit: per location per month, plus optional 5% per-order restaurant fee · processor lock-in: unknown
- Software
- Two published month-to-month plans: Flexible $249/mo + 5% restaurant fee per order (for lower online volume), and Flat Rate $499/mo with no per-order restaurant fee (aimed at $5,000+/mo online sales). Custom rates for multi-location. No long-term contract and no cancellation fee. Separately a 5% order support fee is charged to the diner, not the restaurant. The widely repeated single '$499/mo' figure on review sites is incomplete — it omits the $249 tier.
Capabilities
Every claim is binary and checkable. Grades: A primary documentation · B product documentation · C pricing or feature page · D marketing claim · E third-party reporting · F inference with no source. A yes on a differentiator claim requires A or B.
Order capture & FOH workflow
order-capture-floor-plan-editor
Not scored by this record.
order-capture-seat-level
Not scored by this record.
order-capture-coursing-hold-fire
Not scored by this record.
order-capture-split-merge
No POS product; no in-store check handling.
order-capture-bar-tab-preauth differentiator
Not scored by this record.
order-capture-transfer-audit
Not scored by this record.
order-capture-native-handheld
Not scored by this record.
order-capture-offline-order-entry
Cloud ordering layer with no terminal software.
order-capture-qr-same-check differentiator
Not scored by this record.
order-capture-kiosk-first-party differentiator
Not scored by this record.
order-capture-drive-thru
Not scored by this record.
order-capture-drive-thru-timers
Not scored by this record.
order-capture-voice-ai differentiator
Not scored by this record.
order-capture-throttling differentiator
Not scored by this record.
order-capture-scheduled-orders
Direct catering orders are marketed, which implies future-dated capture, but lead times and computed fire-time injection into a make queue are not documented.
order-capture-catering
Not scored by this record.
order-capture-order-ready-signal differentiator
Not scored by this record.
order-capture-void-comp-controls
Not scored by this record.
Menu, modifiers & pricing engine
menu-pricing-nested-modifiers
The help centre's option editor enumerates its full field set — Display name, Description, Amount, Selection, Options and allergens, Variation groups, Apply sales tax, Set availability. 'Selection' is 'the minimum and maximum number of selections required for this option', so min/max and forced selection are configurable at that level, and 'Variation groups' ('different versions of a option... like Size or Flavor') give one nested level beneath an option, which items pick up via Add Option Group. Shortfall: only two levels are documented (item > option group > option, with variations under the option); no article describes attaching an option group to an option recursively to reach three levels, and no min/max or required flag is documented on variation groups. https://help.owner.com/en/articles/11833508-how-do-i-create-a-new-modifier · retrieved 2026-08-04
menu-pricing-modifier-price-by-parent-size
Read the whole Menu & Hours collection (28 articles) in the Owner help centre. 'How do I create a new modifier?' gives an option a single 'Amount' field ('The price of the option. Enter $0.00 if it's free') plus 'Variation groups' described only as 'different versions of a option... like Size or Flavor' with no statement about whether variations carry independent prices. 'How do I change a menu item's price?' covers only 'Click Amount and update the price', and 'Can I update prices for multiple menu items at once?' is a bulk percentage tool. No article describes a price matrix by parent item and size, and none states the limitation either — and where a POS integration is active, 'Prices... cannot be overridden and must be changed in your integrated system', which pushes this question onto the underlying POS. Unresolved.
menu-pricing-fractional-placement differentiator
Not scored by this record.
menu-pricing-half-and-half-rule differentiator
Not scored by this record.
menu-pricing-topping-quantity-tiers
The option editor field list in 'How do I create a new modifier?' (Display name, Description, Amount, Selection, Options and allergens, Variation groups, Apply sales tax, Set availability) contains no quantity-tier field and no price-multiplier field, and nothing in the Menu & Hours collection mentions light/regular/extra tiering. But a 'Variation group' could plausibly be authored as Light/Regular/Extra with flat per-variation prices, which is neither confirmed nor excluded by any article, and no vendor page states the limitation. Absence of documentation only, so unknown rather than no.
menu-pricing-size-style-matrix differentiator
Not scored by this record.
menu-pricing-included-allowance differentiator
Not scored by this record.
menu-pricing-combos
Not scored by this record.
menu-pricing-upsell-prompts differentiator
Not scored by this record.
menu-pricing-86-propagation
Not scored by this record.
menu-pricing-countdown-auto-86 differentiator
Not scored by this record.
menu-pricing-dayparting
Not scored by this record.
menu-pricing-channel-price-books
Not scored by this record.
menu-pricing-dual-pricing differentiator
Not scored by this record.
menu-pricing-allergen-nutrition
Not scored by this record.
menu-pricing-recipe-linkage differentiator
Not scored by this record.
menu-pricing-3p-menu-push
Not scored by this record.
menu-pricing-dynamic-pricing
Not scored by this record.
Payments & money movement
payments-processor-choice differentiator
Not scored by this record.
payments-published-rates differentiator
Not scored by this record.
payments-dual-pricing differentiator
Not scored by this record.
payments-surcharge-guardrails differentiator
Not scored by this record.
payments-emv-nfc
Ships no payment terminals.
payments-softpos-tap-to-pay differentiator
Not scored by this record.
payments-pay-at-table
Not scored by this record.
payments-qr-guest-pay differentiator
Not scored by this record.
payments-tip-adjust
Not scored by this record.
payments-tip-pooling differentiator
Not scored by this record.
payments-offline-store-and-forward differentiator
Not scored by this record.
payments-offline-decline-liability differentiator
Not scored by this record.
payments-gift-cards
First-party digital gift cards: 'Guests can buy digital gift cards directly from your website', the buyer receives a redemption code by email, and codes work 'online at any of your brand's locations, or in store via the Owner Tablet or Owner Dashboard' — so cross-location redemption and the online-ordering channel are both explicit. A companion article, 'How do I see all my gift cards and their balances?', documents a dashboard list showing recipient, current balance, purchase date and location, searchable by gift card code or recipient email, and the dashboard carries separate Gift Card Purchases and Gift Card Charges reports. Funds settle through Stripe to the Stripe account of the location where the card was purchased. Physical/plastic cards are not mentioned anywhere in the help centre. https://help.owner.com/en/articles/11832729-how-do-gift-cards-work-on-owner-com · retrieved 2026-08-04
payments-house-accounts
Not scored by this record.
payments-split-tender
Not scored by this record.
payments-refund-void-controls
Chargeback protection is advertised; role-based void/refund authorization and an approver audit log are not applicable or documented.
payments-chargeback-tooling differentiator
Not scored by this record.
payments-card-on-file differentiator
Not scored by this record.
payments-payout-timing differentiator
Not scored by this record.
payments-p2pe-pci4
Not scored by this record.
Kitchen & production
kitchen-station-routing
No KDS product.
kitchen-expo-consolidation
No KDS product.
kitchen-course-firing differentiator
Not scored by this record.
kitchen-prep-time-pacing differentiator
Not scored by this record.
kitchen-order-throttling differentiator
Not scored by this record.
kitchen-channel-pause-propagation differentiator
Not scored by this record.
kitchen-order-ready-callback differentiator
Not scored by this record.
kitchen-bump-bar-hardware
No KDS or hardware product.
kitchen-all-day-counts
Not scored by this record.
kitchen-sla-alerts
Not scored by this record.
kitchen-printer-fallback differentiator
Not scored by this record.
kitchen-offline-operation differentiator
Not scored by this record.
kitchen-item-build-screens differentiator
Not scored by this record.
kitchen-pizza-fractional-display differentiator
Not scored by this record.
kitchen-recall-refire
Not scored by this record.
kitchen-order-modification-alerts differentiator
Not scored by this record.
kitchen-guest-ready-notification differentiator
Not scored by this record.
kitchen-waste-logging
Not scored by this record.
kitchen-speed-of-service-reporting
Not scored by this record.
kitchen-prep-forecasting
Not scored by this record.
Delivery, dispatch & third-party channels
delivery-driver-roster
No native in-house driver module in the published catalog.
delivery-dispatch-board
Absent from the published catalog.
delivery-route-map differentiator
Not scored by this record.
delivery-driver-tracking differentiator
Not scored by this record.
delivery-zones-polygon differentiator
Not scored by this record.
delivery-zone-pricing
Zones exist and are address-driven: 'How do I add a delivery zone / radius / serviceable area?' documents radius zones ('a circle drawn from your restaurant location outward'), zip-code zones and custom-drawn polygon zones (the last set up by Owner Support), and 'How do I turn on delivery for my restaurant?' confirms guests can only order delivery inside an enabled zone. Per-zone money controls exist, but only as a subsidy: under Settings > Orders and delivery > Delivery each zone carries a 'Cost Covered' field ('the dollar amount you will contribute toward the delivery fee on each order in this zone') and a 'Min Spend' threshold ('the minimum order total a guest must reach for your delivery fee coverage to apply'). Shortfalls: the base delivery fee itself is set by the third-party courier, not configured per zone — 'Delivery fees vary by provider', e.g. Uber Eats $6.45 vs DoorDash $7.00 — and no per-zone order minimum or quoted promise time is documented for standard delivery. Only catering zones get restaurant-set fees ('Add delivery fee tiers based on order subtotal') and an optional minimum order requirement. https://help.owner.com/en/articles/14502948-how-do-i-cover-a-portion-of-the-delivery-fee-for-my-guests · retrieved 2026-08-04
delivery-address-validation
Not scored by this record.
delivery-driver-comp differentiator
Not scored by this record.
delivery-cash-reconcile
Not scored by this record.
delivery-daas-dispatch
Not scored by this record.
delivery-daas-fallback differentiator
Not scored by this record.
delivery-3p-direct-integration differentiator
Not scored by this record.
delivery-3p-injection
Not scored by this record.
delivery-menu-push
Not scored by this record.
delivery-86-sync
Not scored by this record.
delivery-store-pause
Not scored by this record.
delivery-3p-reconciliation differentiator
Not scored by this record.
delivery-injection-error-visibility differentiator
Not scored by this record.
delivery-tracking-page
Not scored by this record.
delivery-promise-time differentiator
Not scored by this record.
delivery-offline-behavior
Not scored by this record.
Digital ordering & guest-facing channels
digital-first-party-web
The core product: commission-free direct online ordering on an AI-built, SEO-optimized site on the restaurant's own branding, plus a branded mobile app. https://www.owner.com/pricing · retrieved 2026-08-01
digital-menu-single-source
Menu is authored in Owner and pushed toward the POS via POS Integrations — the reverse of a POS-as-source-of-truth model, and sync scope is not documented.
digital-native-app differentiator
Not scored by this record.
digital-account-saved-payment
Branded app with loyalty and rewards implies guest accounts; saved tokenized payment methods and one-tap reorder are not explicitly documented. https://www.owner.com/pricing · retrieved 2026-08-01
digital-upsell-engine differentiator
Not scored by this record.
digital-scheduled-pacing
Not scored by this record.
digital-fulfillment-modes
Not scored by this record.
digital-qr-table
Not scored by this record.
digital-kiosk differentiator
Not scored by this record.
digital-group-ordering
Not scored by this record.
digital-catering-portal differentiator
Not scored by this record.
digital-voice-ai-phone differentiator
Not scored by this record.
digital-drivethru-ai
Not scored by this record.
digital-sms-ordering
Not scored by this record.
digital-google-order differentiator
Not scored by this record.
digital-apple-business-connect
Not scored by this record.
digital-loyalty-attach
Not scored by this record.
digital-subscriptions
Not scored by this record.
digital-promo-parity
Not scored by this record.
digital-guest-data-ownership differentiator
Not scored by this record.
digital-checkout-pci-sca
Not scored by this record.
digital-surcharge-transparency differentiator
Not scored by this record.
Guest data, loyalty & marketing
guest-loyalty-unified-profile
Unified guest data across Owner's own web/app channels feeds its marketing; merge with in-store POS transactions and dedup rules are not documented. https://www.owner.com/pricing · retrieved 2026-08-01
guest-loyalty-thirdparty-identity-attach differentiator
Not scored by this record.
guest-loyalty-accrual-models
A loyalty and rewards program is included in both plans, but accrual models are not enumerated.
guest-loyalty-tiers differentiator
Not scored by this record.
guest-loyalty-offline-behavior differentiator
Not scored by this record.
guest-loyalty-offer-stacking-rules differentiator
Not scored by this record.
guest-loyalty-targeted-offers differentiator
Not scored by this record.
guest-loyalty-rfm-segmentation differentiator
Not scored by this record.
guest-loyalty-lifecycle-automation
AI-powered email and SMS marketing automation is included in both plans; specific always-on birthday/first-visit/win-back triggers are not enumerated publicly. https://www.owner.com/pricing · retrieved 2026-08-01
guest-loyalty-native-email-sms differentiator
Not scored by this record.
guest-loyalty-consent-management
Not scored by this record.
guest-loyalty-10dlc-registration
Not scored by this record.
guest-loyalty-campaign-attribution differentiator
Not scored by this record.
guest-loyalty-data-export-portability differentiator
Not scored by this record.
guest-loyalty-review-capture-routing differentiator
Not scored by this record.
guest-loyalty-referral-program
Not scored by this record.
guest-loyalty-wallet-pass differentiator
Not scored by this record.
guest-loyalty-privacy-rights-tooling
Not scored by this record.
guest-loyalty-redemption-fraud-controls
Not scored by this record.
guest-loyalty-ai-offer-recommendation differentiator
Not scored by this record.
guest-loyalty-stored-value-gift
Not scored by this record.
Labor & workforce
labor-clock-in-at-pos
No POS terminal and no labor module.
labor-photo-punch-verification differentiator
Not scored by this record.
labor-offline-time-punch differentiator
Not scored by this record.
labor-granular-rbac
A per-user permission model demonstrably exists: 'How do I turn a menu on or off?' says 'If you don't see the Available column at all, your account may not have permission to edit menu availability. Ask the account owner or an admin on your team to update your access.' That names two levels — account owner and admin — and gates one discrete action. But none of the 13 help-centre collections contains a user-management or roles article; enumerating General, Dashboard, Billing & Reports, Owner App and Hardware turned up only MFA login, and site search for permissions/user/role returned no matching article. Whether permissions are grantable per action (void, comp, discount, refund, price change, report access) per role and per location is not documented anywhere public. Unresolved.
labor-manager-override-audit
The nearest documented privileged action is 'How do I issue a refund or add a charge to an order?', which gives the steps on both the Owner Tablet (Orders or Transactions tab > select ticket > Add Charge or Add Refund > amount or Full Refund) and the Owner Dashboard, and says nothing about who may perform it, an approval step, a manager PIN, or any record of the approver. No article in Billing & Reports, Dashboard or Orders & Delivery describes an activity log or audit trail, and the reports list ('What reports are available in my Owner dashboard?') contains no audit or user-activity report. No affirmative statement of absence either. Unresolved.
labor-native-scheduling differentiator
Not scored by this record.
labor-demand-labor-forecast differentiator
Not scored by this record.
labor-realtime-labor-percent differentiator
Not scored by this record.
labor-overtime-prevention differentiator
Not scored by this record.
labor-break-compliance-by-state differentiator
Not scored by this record.
labor-minor-labor-rules
Not scored by this record.
labor-tip-pooling-rules
Not scored by this record.
labor-tip-distribution-audit-trail
Not scored by this record.
labor-qualified-tips-w2-reporting differentiator
Not scored by this record.
labor-native-payroll differentiator
Not scored by this record.
labor-payroll-export-formats
Not scored by this record.
labor-shift-swap-workflow differentiator
Not scored by this record.
labor-server-performance-metrics differentiator
Not scored by this record.
Inventory, purchasing & cost control
inventory-recipe-bom-costing
No inventory module in the published catalog.
inventory-unit-conversion-yields
No inventory module in the published catalog.
inventory-theoretical-vs-actual differentiator
Not scored by this record.
inventory-realtime-depletion differentiator
Not scored by this record.
inventory-86-auto-sync differentiator
Not scored by this record.
inventory-count-modes
No inventory module in the published catalog.
inventory-mobile-count-offline
Not scored by this record.
inventory-vendor-catalogs-edi differentiator
Not scored by this record.
inventory-invoice-ocr differentiator
Not scored by this record.
inventory-price-change-alerts differentiator
Not scored by this record.
inventory-par-auto-suggest differentiator
Not scored by this record.
inventory-waste-logging
Not scored by this record.
inventory-shelf-life-expiry
Not scored by this record.
inventory-bar-partial-bottle
Not scored by this record.
inventory-cogs-gl-export
Not scored by this record.
inventory-native-not-partner differentiator
Not scored by this record.
inventory-menu-margin-linkage differentiator
Not scored by this record.
Reporting, BI & data access
reporting-realtime-dashboard
An operator dashboard covers Owner's own online channels only, not in-store sales; refresh latency and mobile access are not documented.
reporting-eod-closeout
No cash drawer, tender types or EOD reconciliation — that stays with the POS.
reporting-pmix-modifier-level
The published report catalogue includes 'Option Group Sales — Which option groups and options (modifiers) guests choose most', so modifier-level reporting exists, alongside Total Sales, Payments By Type, Taxes, Coupon Usage, Fees and an Advanced 'Explore Orders' giving 'a full breakdown of every order, including subtotal, tax, tip, discounts, fees, and net sales'. Shortfalls: the catalogue names no menu-item product-mix report, the modifier report is described as choice frequency rather than quantity plus gross and net sales, and the only filter documented is date — 'All reports support date filtering and data export' — with no daypart or revenue-centre dimension. It also covers Owner's own online channels only, not in-store sales, which stay in the integrated POS. https://help.owner.com/en/articles/13950704-what-reports-are-available-in-my-owner-dashboard · retrieved 2026-08-04
reporting-comps-voids-audit
Not scored by this record.
reporting-cash-over-short
Not scored by this record.
reporting-labor-productivity
Not scored by this record.
reporting-server-scorecards differentiator
Not scored by this record.
reporting-channel-profitability differentiator
Not scored by this record.
reporting-scheduled-delivery
Not scored by this record.
reporting-public-api differentiator
Not scored by this record.
reporting-webhooks differentiator
Not scored by this record.
reporting-api-not-upcharged differentiator
Not scored by this record.
reporting-tier-paywall differentiator
Not scored by this record.
reporting-history-retention differentiator
Not scored by this record.
reporting-anomaly-alerts differentiator
Not scored by this record.
reporting-nl-query
Not scored by this record.
reporting-guest-cohorts differentiator
Not scored by this record.
reporting-sales-forecast differentiator
Not scored by this record.
reporting-tip-tax-compliance
Not scored by this record.
Multi-location, franchise & enterprise governance
multi-location-org-hierarchy
Multi-location is acknowledged only as 'special rates available'; no hierarchy object is described.
multi-location-central-menu-publish
Read the full Menu & Hours collection (28 articles), the Dashboard collection (11) and the Integrations collection (6) in the help centre. Nothing describes a corporate-level menu, publishing a menu to a set of locations, or a publish/version history. 'Can I copy an existing menu?' documents only in-dashboard duplication ('click the duplicate icon next to the menu you want to copy', producing a '(Copy)' in the same menu list) with no cross-location target. The documented model is per-location: the bulk price editor states 'You can only use the bulk editor at the location level', the dashboard prompts multi-location accounts to choose one location, and POS-integrated locations sync their menu inward from that location's POS ('your online menu syncs automatically from that system'). But no article states that a menu cannot be pushed to multiple locations, Owner sells multi-location plans at custom rates whose tooling may not be publicly documented, and www.owner.com/releases returned HTTP 404 to this pass, so a brand-level publishing tool can be neither confirmed nor ruled out. Unresolved.
multi-location-price-zones
The help centre enumerates the entire price-management surface and no tier/zone construct is in it. An item record carries exactly one price — 'How do I change a menu item's price?' is 'Click Amount and update the price', a single field with no location-group, channel or daypart dimension — and the only multi-item tool, the Bulk Price Editor ('Increase or decrease prices by a $ amount or %', with rounding to $0.00/$0.50/$0.95/$0.99), states its own scope limit: 'You can only use the bulk editor at the location level', and 'This feature is not available for Clover or Toast-integrated locations'. On POS-integrated locations Owner cannot set prices at all: 'Prices, allergens, and dietary options cannot be overridden and must be changed in your integrated system.' A different price at another location therefore means a separate per-location item record (or the underlying POS), which is precisely the duplication this claim excludes. https://help.owner.com/en/articles/12632121-can-i-update-prices-for-multiple-menu-items-at-once · retrieved 2026-08-04
multi-location-consolidated-reporting
Not scored by this record.
multi-location-cross-location-giftcard
Not scored by this record.
multi-location-cross-location-loyalty
Not scored by this record.
multi-location-multi-brand differentiator
Not scored by this record.
multi-location-multi-tax-jurisdiction
Not scored by this record.
multi-location-central-labor-policy
Not scored by this record.
Hardware & physical footprint
hardware-commodity-devices differentiator
Not scored by this record.
hardware-os-platforms
No client terminal software; the branded consumer app platforms are not specified with minimum versions.
hardware-handheld-purpose-built
Not scored by this record.
hardware-handheld-battery-swap differentiator
Not scored by this record.
hardware-handheld-lte
Not scored by this record.
hardware-offline-mode
Cloud-only; no terminals.
hardware-kds
No KDS product.
hardware-kiosk differentiator
Not scored by this record.
hardware-drive-thru
Not scored by this record.
hardware-printer-compatibility
Not scored by this record.
hardware-peripherals
Not scored by this record.
hardware-p2pe-terminal
Not scored by this record.
hardware-tap-to-phone differentiator
Not scored by this record.
hardware-pricing-transparency differentiator
Not scored by this record.
hardware-ownership-vs-lease differentiator
Not scored by this record.
hardware-usable-after-churn differentiator
Not scored by this record.
hardware-rma-sla differentiator
Not scored by this record.
hardware-byod
Not scored by this record.
hardware-remote-device-management differentiator
Not scored by this record.
hardware-selfpour-scales
Not scored by this record.
hardware-callerid-integration
Not scored by this record.
Integrations, API & extensibility
extensibility-public-api-docs
No public developer portal found; integrations are vendor-built rather than self-serve.
extensibility-api-access-cost differentiator
Not scored by this record.
extensibility-free-sandbox differentiator
Not scored by this record.
extensibility-oauth-partner-apps
owner.com/developers returns HTTP 404, and www.owner.com/sitemap.xml contains no URL matching api or developer. The two partner routes it does publish, /partner-with-owner and /partner-request, are business-development forms offering an affiliate programme for creators and a referral programme for agencies — no app listing, no OAuth grant flow, no scopes, no sandbox. The help centre's Integrations collection (6 articles) covers Owner authenticating outbound INTO Toast, Clover, Otter, DoorDash and Uber Eats, which is the reverse direction from this claim. Whether a private partner API with scoped OAuth grants exists behind sales is not publicly determinable, so unknown, not no.
extensibility-webhooks-push
No developer portal to check: owner.com/developers 404s and the sitemap lists no api or developer path. owner.com/pos-integrations asserts only that 'Online orders go straight to your POS' and names native Clover and Square integrations plus 'API connections' to Toast and Lightspeed, without naming a single endpoint, event or delivery mechanism, and the help centre article 'How often does Otter sync your POS menu to Owner?' is about inbound menu sync frequency rather than outbound order-lifecycle events. Nothing establishes whether Owner emits order created/modified/paid/voided/refunded webhooks to third parties, and nothing states it does not. Unresolved.
extensibility-webhook-reliability differentiator
Not scored by this record.
extensibility-order-injection-api
Not scored by this record.
extensibility-menu-write-api differentiator
Not scored by this record.
extensibility-doordash-preferred differentiator
Not scored by this record.
extensibility-first-party-delivery-integrations differentiator
Not scored by this record.
extensibility-middleware-compatibility
Not scored by this record.
extensibility-accounting-connectors
Not scored by this record.
extensibility-payroll-export
Not scored by this record.
extensibility-app-marketplace
Not scored by this record.
extensibility-headless-embedded
Not scored by this record.
extensibility-data-portability-exit differentiator
Not scored by this record.
Reliability, offline & operations
reliability-offline-order-entry
No on-terminal software to degrade to.
reliability-offline-card-auth differentiator
Not scored by this record.
reliability-offline-decline-liability differentiator
Not scored by this record.
reliability-lan-degraded-multi-terminal differentiator
Not scored by this record.
reliability-local-transaction-engine differentiator
Not scored by this record.
reliability-offline-kds-printing
No first-party kitchen routing.
reliability-printer-fallback
No first-party printer management.
reliability-sync-conflict-handling
Not scored by this record.
reliability-offline-feature-matrix
Not scored by this record.
reliability-public-status-page
Not scored by this record.
reliability-247-live-support
Not scored by this record.
reliability-onsite-install differentiator
Not scored by this record.
reliability-menu-build-service differentiator
Not scored by this record.
reliability-hardware-replacement-sla
Not scored by this record.
reliability-pci-dss-4-attestation
Not scored by this record.
reliability-mfa-role-based-access
Not scored by this record.
reliability-self-serve-training
Not scored by this record.
reliability-failover-terminal-role differentiator
Not scored by this record.
reliability-cellular-backup
Not scored by this record.
Commercial, compliance & data ownership
commercial-month-to-month-contract differentiator
Not scored by this record.
commercial-no-early-termination-fee differentiator
Not scored by this record.
commercial-autorenew-terms-published
Publicly states month-to-month billing with no long-term contract, no commitment and no cancellation fee — so no notice window applies. https://www.owner.com/pricing · retrieved 2026-08-01
commercial-processing-not-bundled differentiator
Not scored by this record.
commercial-interchange-plus-published differentiator
Not scored by this record.
commercial-rate-increase-clause differentiator
Not scored by this record.
commercial-pricing-published
Both plans carry specific monthly figures and the per-order fee structure is stated; only multi-location is quote-based. https://www.owner.com/pricing · retrieved 2026-08-01
commercial-module-unbundling differentiator
Not scored by this record.
commercial-hardware-purchase-outright
Ships no terminals, KDS screens or printers at all, so there is nothing to purchase and nothing leased.
commercial-hardware-not-locked differentiator
Not scored by this record.
commercial-data-export-self-serve
Not scored by this record.
commercial-export-customer-and-loyalty differentiator
Not scored by this record.
commercial-post-termination-export-window differentiator
Not scored by this record.
commercial-data-ownership-clause differentiator
Not scored by this record.
commercial-pci-p2pe-tokenization
Not scored by this record.
commercial-pci-dss-4-controls
Not scored by this record.
commercial-privacy-dsar-tooling
Not scored by this record.
commercial-wcag-kiosk-accessibility differentiator
Not scored by this record.
commercial-dual-pricing-compliant differentiator
Not scored by this record.
Adversarial verification
An independent pass was instructed to refute this record, defaulting to downgrade when uncertain. It challenged 8 values — 3 upheld, 0 downgraded, 0 upgraded. This is published in full because a reader who can see which values were contested, on what evidence, and which way they moved has something no affiliate-funded comparison offers.
Capability claims
| Claim | As first scored | Verdict | What the verifier found |
|---|---|---|---|
| menu-pricing-nested-modifiers | unknown / placeholder | resolve-to-partial | The 2026-08-01 rationale was a never-examined marker. Owner does publish an option editor: help.owner.com 'How do I create a new modifier?' enumerates Display name, Description, Amount, Selection ('the minimum and maximum number of selections required for this option'), Options and allergens, Variation groups ('different versions of a option... like Size or Flavor'), Apply sales tax and Set availability, and 'How do I add modifiers to an item?' shows items taking Option Groups. Min/max and forced selection are therefore documented, and one nested level exists, but the enumerated field set reaches two levels only and no min/max or required flag is documented on variation groups. Partial with that shortfall named. source |
| payments-gift-cards | unknown / placeholder | resolve-to-yes | Never-examined marker, and the capability is fully documented. 'How do gift cards work on Owner.com?' states guests buy digital gift cards from the restaurant's own website, receive a redemption code by email, and redeem 'online at any of your brand's locations, or in store via the Owner Tablet or Owner Dashboard'. 'How do I see all my gift cards and their balances?' documents a dashboard list with recipient, current balance, purchase date and location; the reports catalogue carries Gift Card Purchases and Gift Card Charges. Cross-location, online-channel and balance tracking are all first-party and grade B, so yes. source |
| reporting-pmix-modifier-level | unknown / placeholder | resolve-to-partial | Never-examined marker. The published report catalogue does include a modifier-level report — 'Option Group Sales: Which option groups and options (modifiers) guests choose most' — which is the half of this claim most vendors miss. Against it: the same catalogue names no menu-item PMIX report, describes the modifier report as choice frequency rather than quantity plus gross and net sales, and offers date filtering only ('All reports support date filtering and data export'), with no daypart or revenue-centre dimension. Partial, not yes. source |
| delivery-zone-pricing | unknown / placeholder | resolve-to-partial | The 2026-08-01 rationale was a never-examined marker. The Orders & Delivery collection (14 articles, all read) documents multiple address-driven zone types (radius, zip code, custom polygon) and per-zone money controls in 'How do I cover a portion of the delivery fee for my guests?' — a 'Cost Covered' subsidy and a 'Min Spend' threshold, configured per selected zone under Settings > Orders and delivery > Delivery. But the base fee is courier-set ('Delivery fees vary by provider', Uber Eats $6.45 vs DoorDash $7.00 given as examples), and no per-zone order minimum or quoted promise time exists for standard delivery; restaurant-set zone fees and minimums are documented only for catering ('Add delivery fee tiers based on order subtotal', optional minimum order). Partial with those shortfalls named. source |
| multi-location-price-zones | unknown / placeholder | resolve-to-no | Never-examined marker. This is positive evidence of absence, not silence: the help centre enumerates the whole price surface — a single 'Amount' field per item ('Click Amount and update the price'), a Bulk Price Editor that the vendor itself scopes with 'You can only use the bulk editor at the location level' and 'This feature is not available for Clover or Toast-integrated locations', and, on integrated locations, 'Prices, allergens, and dietary options cannot be overridden and must be changed in your integrated system'. No tier, zone, channel or daypart price construct appears anywhere in the 28-article Menu & Hours collection, and the documented route to a different price elsewhere is a separate per-location item record, which is the duplication the claim excludes. source |
| digital-first-party-web | yes, grade B - The core product: commission-free direct online ordering on | upheld | Grade only, value untouched. Corpus-wide mechanical pass (workflows/regrade-marketing-pages.mjs): the cited page is a first-party pricing/feature/product page, which atlas-evidence-rules grades C ("vendor pricing page or feature page - first-party, but written to sell"), not B ("vendor product documentation - the manual, the help centre, the admin guide"). No claim was re-researched in this pass and no evidence was re-read; only the grade was brought into line with the source type. source |
| commercial-autorenew-terms-published | yes, grade B - Publicly states month-to-month billing with no long-term con | upheld | Grade only, value untouched. Corpus-wide mechanical pass (workflows/regrade-marketing-pages.mjs): the cited page is a first-party pricing/feature/product page, which atlas-evidence-rules grades C ("vendor pricing page or feature page - first-party, but written to sell"), not B ("vendor product documentation - the manual, the help centre, the admin guide"). No claim was re-researched in this pass and no evidence was re-read; only the grade was brought into line with the source type. source |
| commercial-pricing-published | yes, grade B - Both plans carry specific monthly figures and the per-order | upheld | Grade only, value untouched. Corpus-wide mechanical pass (workflows/regrade-marketing-pages.mjs): the cited page is a first-party pricing/feature/product page, which atlas-evidence-rules grades C ("vendor pricing page or feature page - first-party, but written to sell"), not B ("vendor product documentation - the manual, the help centre, the admin guide"). No claim was re-researched in this pass and no evidence was re-read; only the grade was brought into line with the source type. source |
Sources
Every URL this record cites. 25 in total.
- https://www.owner.com/pricing
- https://help.owner.com/en/collections/14143525-menu-hours
- https://help.owner.com/en/articles/11833508-how-do-i-create-a-new-modifier
- https://help.owner.com/en/articles/11833491-how-do-i-add-modifiers-to-an-item
- https://help.owner.com/en/articles/11833179-how-do-i-change-a-menu-item-s-price
- https://help.owner.com/en/articles/14709107-how-do-i-customize-my-integrated-menu-for-online-ordering
- https://help.owner.com/en/articles/11832729-how-do-gift-cards-work-on-owner-com
- https://help.owner.com/en/articles/11833430-how-do-i-see-all-my-gift-cards-and-their-balances
- https://help.owner.com/en/articles/13950704-what-reports-are-available-in-my-owner-dashboard
- https://help.owner.com/en/articles/15139944-how-do-i-turn-a-menu-on-or-off
- https://help.owner.com/en/articles/11833380-how-do-i-issue-a-refund-or-add-a-charge-to-an-order
- https://www.owner.com/sitemap.xml
- https://www.owner.com/partner-with-owner
- https://www.owner.com/pos-integrations
- https://www.owner.com/reporting-analytics
- https://help.owner.com/en/collections/14143715-orders-delivery
- https://help.owner.com/en/articles/11832907-how-do-i-add-a-delivery-zone-radius-serviceable-area
- https://help.owner.com/en/articles/14502948-how-do-i-cover-a-portion-of-the-delivery-fee-for-my-guests
- https://help.owner.com/en/articles/15033590-how-do-i-turn-on-delivery-for-my-restaurant
- https://help.owner.com/en/articles/12834416-how-do-i-set-delivery-zones-for-catering
- https://help.owner.com/en/articles/12834421-how-to-add-tiered-delivery-fees-for-catering
- https://help.owner.com/en/articles/12632121-can-i-update-prices-for-multiple-menu-items-at-once
- https://help.owner.com/en/articles/12243716-can-i-copy-an-existing-menu
- https://help.owner.com/en/collections/14143726-dashboard
- https://help.owner.com/en/collections/14143731-integrations