Oracle MICROS Simphony

Provides a graphical floor-plan editor where an operator can draw sections, place tables of varying shape/capacity, save multiple floor-plan layouts per location, and assign sections to servers.

order-capture-floor-plan-editor

Dining Room Management documents section layout create/edit/activate/close, dining table status, employee lines, server availability and Table Management System gestures — a first-class floor-plan editor, not a static image. https://docs.oracle.com/en/industries/food-beverage/simphony/sipou/c_tms.htm · retrieved 2026-08-02

Order lines can be tagged to a seat number at entry, and the check can be split by seat afterward without re-keying items.

order-capture-seat-level

Documented seat operations: "Filtering a Check by Seat Number", "Removing a Seat from the Filter", "Changing the Seat Number of Menu Items on a Check" and "Printing a Memo Check" per seat. https://docs.oracle.com/en/industries/food-beverage/simphony/sipou/c_check_filter_and_memo_check.htm · retrieved 2026-08-02

Items can be assigned to courses and held, with a fire-next-course action available from a handheld or terminal that releases only that course to the kitchen.

order-capture-coursing-hold-fire

POS User Guide documents "Firing Menu Items on a Check", "Sending Items to Order Devices While Remaining on the Check", "Re-firing Items to the Order Device", "Holding Menu Items on a Check" and "Holding Selected Items or an Entire Order for a Preset Time"; the KDS guide adds a Dining Courses chapter with course pacing and one-course-at-a-time displays. https://docs.oracle.com/en/industries/food-beverage/simphony/sipou/toc.htm · retrieved 2026-08-02

Supports splitting a check by item, by seat, by even N-way, and by arbitrary dollar/percentage amount, and merging checks or tables back together, including after partial payment.

order-capture-split-merge

Documented: "Splitting Off Items", "Splitting Off Items from a Suites Check", "Combining Checks in the Same Revenue Center into One Order", "Combining Checks Across Revenue Centers into One Order" and "Dividing a Check Into Equal Partial Payments". https://docs.oracle.com/en/industries/food-beverage/simphony/sipou/toc.htm · retrieved 2026-08-02

Opens a bar tab against a card pre-authorization with a configurable auth amount, supports incremental re-auth as the tab grows, and auto-closes stale tabs at end of day. differentiator

order-capture-bar-tab-preauth

The Simphony Bar Tab plug-in (19.8.2) is described as "Opens tabs with initial credit card authorization; enables seamless payment settlement." Incremental re-authorisation, a configurable pre-auth amount and stale-tab auto-close are not documented. https://docs.oracle.com/en/industries/food-beverage/simphony/plug-ins.html · retrieved 2026-08-02

An open check can be transferred between servers, tables, and devices, and the transfer is recorded in an audit log naming both employees.

order-capture-transfer-audit

Check Add/Transfer: "Transferring checks is a procedure that changes ownership of a guest check. Simphony allows privileged workstation operators to transfer checks from another server to themselves by employee number or by employee ID number. Guest checks may also be transferred across revenue centers." The POS User Guide adds transfer by check number, by table number, Auto Block Check Transfer (all of another operator's checks at once) and Team Check Transfers, and the Closed Check Report status-indicator table carries codes X "Transferred from check" and x "Transferred to check". Shortfall: no Oracle page states that the resulting record names BOTH the releasing and the receiving employee. The Audit Trail module has a single Emp # / Emp Name pair and its Application list is EMC, PMC Procedures and PMC Reports - configuration and manager-procedure changes, not transaction-level check transfers - and the Reporting and Analytics Check Journal drill-down exposes only generic "Journal Type" and "Journal Entry Information" columns. https://docs.oracle.com/en/industries/food-beverage/simphony/simcg/c_checks_add_transfer.htm · retrieved 2026-08-08

Ships a first-party handheld ordering app running natively on the handheld device (not a remote/mirrored desktop session) that can send to kitchen and take a card payment tableside.

order-capture-native-handheld

MICROS Tablet 700 series (720/721/721P/722P) technical specifications: purpose-built 7-inch tablets running the Simphony client with integrated magnetic stripe reader, replaceable Li-ion battery and a backup bridge cell. https://docs.oracle.com/en/industries/food-beverage/micros-tablet-700-series/latest/tabss/c_tablet_technical_specifications.htm · retrieved 2026-08-02

With the internet down, terminals and handhelds can still create orders, apply modifiers, send to kitchen, and tender cash, and the vendor publishes what does and does not work offline.

order-capture-offline-order-entry

Yellow and red offline modes with a local DataStore and automatic replay on reconnect are documented, but Oracle publishes no complete list of which POS functions do and do not work while offline. https://docs.oracle.com/en/industries/food-beverage/simphony/19.4/sipou/c_workstation_online_offline_modes.htm · retrieved 2026-08-02

Guest QR at-table ordering writes items onto the same open check as server-entered items, rather than creating a separate order ticket. differentiator

order-capture-qr-same-check

Simphony Transaction Services Gen2 exposes POST /api/v1/checks/{checkRef}/round: "API adds a round to an existing check." and "This operation does not alter items already on the check from previous rounds." The companion GET /checks/{checkRef} page states that CheckNotification messages are supported "including when a check was initiated from OPS and STS Gen2 is used to add a round", so a digital ordering channel can append items by checkRef to a check a server opened at the POS rather than creating a separate ticket. PARTIAL because the mechanism is documented at the API layer only: no document in this corpus shows a guest-facing QR at-table ordering front end using it, and Oracle's own first-party guest ordering product (Mobile Order and Pay, Frontline Manager book simfl) documents a dedicated "Order Type for mobile orders" and its own "Employee Number for order processing", which reads as a separate ticket. The QR mechanism Oracle does document on the check itself is staff-side reopen/merge (plug-ins.html, "Check Pickup Via Barcode"), not guest ordering. https://docs.oracle.com/en/industries/food-beverage/simphony/omsstsg2api/op-api-v1-checks-checkref-round-post.html · retrieved 2026-09-05 adversarially verified

Offers a first-party self-order kiosk that renders the same menu and modifier tree as the POS with no separate menu build, and the vendor documents ADA/accessibility conformance for it. differentiator

order-capture-kiosk-first-party

A first-party Simphony Kiosk plug-in (19.8.3.4) ships — "Guest-facing self-service kiosk for Simphony POS with Gift and Loyalty Helper and Givex Helper" — and the configuration guide carries a dedicated Kiosks chapter. No ADA/WCAG conformance statement or unattended-EMV specification was found. https://docs.oracle.com/en/industries/food-beverage/simphony/plug-ins.html · retrieved 2026-08-02

Supports drive-thru-specific order flow: order-point/pay-window/pickup-window separation, order sequencing or tandem-lane assignment, and pull-forward or parking-spot assignment.

order-capture-drive-thru

Order Channels documentation names "Drive thru window" as an order channel, assignable to revenue centers, workstations and order types with a documented precedence order, and reportable. Tandem-lane assignment, pull-forward/park and vehicle detection are not documented. https://docs.oracle.com/en/industries/food-beverage/simphony/simcg/c_order_channels.htm · retrieved 2026-08-02

Captures and reports drive-thru speed-of-service timers by segment (order, total, window) tied to individual orders.

order-capture-drive-thru-timers

The Reporting and Analytics Speed of Service (Quick Service Restaurant) report enumerates its complete metric set: Net Sales, Check Count, Average Speed of Service ("sum of expediter station times / sum of service rounds"), Average Prep Time ("sum of prep station prep times / count of prep station sessions") and Parked Cars Count, plus a previous-14-days bar chart of the same two averages, broken out by location and revenue center. KDS Menu Item Timing times items and orders at prep stations. Shortfall: the timing is kitchen-station based and reported as location/revenue-center averages - there is no menu-board / order / pay / present segmentation and no per-order drive-thru timer record. Simphony's only drive-thru-specific device support is the Texas Digital Order Confirmation Board, which is an order display, not a timer. https://docs.oracle.com/en/industries/food-beverage/back-office/20.1/rarrg/c_speed_of_service_qsr_add.htm · retrieved 2026-08-08

Vendor ships a first-party AI voice ordering agent for phone and/or drive-thru that injects orders directly as POS orders, or publishes a documented API partner program for third-party voice AI. differentiator

order-capture-voice-ai

No first-party voice agent is documented anywhere in the Transaction Services Gen2 guide, and Oracle publishes no voice-AI partner programme for Simphony. What it does publish is the order-injection surface third-party voice vendors integrate against: the STS Gen2 Checks API "is used to create and manage the checks within a revenue center", with an explicit "Post a new check" POST /api/v1/checks plus "Post a new round to a check" and "Post calculate totals for a check". Shortfall: that surface is a separately licensed SKU at every tier - the Simphony Cloud licence manual lists Premium Transaction Services, Premium Transaction Services - Revenue Center, Standard Transaction Services - Transaction Services Client, Standard - Revenue Center and both Guest Facing variants, each naming Premium or Standard Cloud Service as a prerequisite - so voice AI is a paid-integration path rather than a shipped capability. (Citation re-pointed 2026-08-09: the previously cited .../simphony/omsstsg2api/ now redirects to .../simphony/stsgg/, the same guide under a new slug.) https://docs.oracle.com/en/industries/food-beverage/simphony/stsgg/api-checks-api.html · retrieved 2026-08-09 adversarially verified

Supports order throttling: per-channel capacity limits per time slot with automatic quote-time extension when kitchen load exceeds a configured threshold. differentiator

order-capture-throttling

CLAIM: order throttling - per-channel capacity limits per time slot, with automatic quote-time extension when kitchen load exceeds a configured threshold. VERDICT: no. The configuration model itself is now bounded and it cannot express either conjunct. NEW SURFACES FOUND IN THE 323rd, none named by any prior note or atlas file. (1) ANONYMOUS OPENAPI SPECS on docs.oracle.com, unlinked from any toc text but referenced by the book toc: https://docs.oracle.com/en/industries/food-beverage/simphony/ccapi/swagger.json - Simphony 'Configuration and Content API Guide', info.version 2026.06.15, 5,214,948 bytes, 887 paths / 887 operations, 721 definitions, 2,283 distinct property names; and https://docs.oracle.com/en/industries/food-beverage/simphony/omsstsg2api/swagger.json - 'Simphony Transaction Services Gen2 API Guide', info.version 2026.08.15, 297,397 bytes, 30 paths / 36 operations, 110 definitions. Soft-404 control: the same host answers every unknown path with an identical 15,118-byte HTML 404 (ccapi/openapi.json, simim/swagger.json, simts/swagger.json all 404/15,118), so these two 200s are real bodies, not a catch-all. (2) A COMPLETE CENSUS OF THE sicli BOOK. The Doc-O-Matic search index at https://docs.oracle.com/en/industries/food-beverage/simphony/sicli/fti/FTI_Files.json (795,900 bytes, found from scripts/branding-Website.js) is the publisher's own file manifest: 7,786 entries of title+path. All 7,786 were fetched at HTTP 200, 0 failures, 156,641,767 bytes on disk. This retires the 'sicli is a FLOOR - roughly 700 of 7,600+ pages held' caveat that capped several cells of this record. (3) ssimm.pdf NOW EXTRACTS. https://docs.oracle.com/en/industries/food-beverage/simphony/ssimm/ssimm.pdf (Release 19.10, G49773-01, June 2026, 2,640,247 bytes) extracts with pdftotext -layout to 894,704 characters, positive control Simphony 154 / SIM 488. A prior note's claim that it 'did not text-extract for me' is FALSE of the current file. (4) www.oracle.com NO LONGER 403s. Several notes on this record rest on 'www.oracle.com returns 403 to every retrieval'. It returns 200 today to an ordinary browser UA. robots.txt (2,649 bytes, byte-identical to the copy cached 2026-08-10) NAMES ClaudeBot in a group whose rules are Disallow /a/ocom/docs/gated/, /splash/, /us/, /_qa/, /a/ocom/resources/, /financial-services/ofss/, /a/ocom/docs/corporate/pricing/ and three named PDFs, then Allow: /; none of the pages below is under a barred path and none was fetched with a UA swap. sitemap-core.xml yields a bounded 44-URL food-beverage corpus, all 200. (5) PDF-ONLY BACK-OFFICE API BOOKS, none in any prior corpus: lmapi E90995_32.pdf (Labor Management API, 196,436 chars), lmsch E90996_16.pdf (Scheduler RESTful API, 52,958), glpoa E91264_08.pdf (Gift and Loyalty POS Web Services API, 108,066), impoa E91249_09.pdf (Inventory Master Data Web Services, 55,473), immda E91248_07.pdf (Inventory POS Web Services, 48,212), dacsr G21944_03.pdf (Reporting DB Access, 239,447). EVIDENCE. The per-channel settings object is CLOSED and complete in the spec: definition OrderChannelParametersv2 has exactly 13 properties - hierUnitId, hierUnitObjNum, objectNum, orderChannelId, options (a 32-bit flag string), optionsExt, active, guestCheckHeaderObjNum, guestCheckTrailerObjNum, receiptHeaderObjNum, slaTime, orderDeviceMask, orderDeviceMaskExt - and its optionsExt expansion OrderChannelParameters_OptionsExt has exactly THREE flags: printOnCustomerReceiptAndCheck, printOnOrderPrinter, enableRoutingOrderByOrderChannel. The only time value on a channel is slaTime, '"Service Level Agreement Time. Allowed values are from 0-999."' - one fixed number per channel, not a ceiling per slot. The Gen2 order API agrees: definition OrderChannel is orderChannelId, name, isDefault, serviceLevelTime, and CheckHeader carries fireTime and pickupTime with '"If not provided the current time plus the Service Level Time for the given order type"' - again a fixed offset. BOUND/CONTROLS. Denominator: the 5,214,948-byte ccapi spec (887 operations, 721 definitions, 2,283 property names) plus the 297,397-byte Gen2 spec, tokenised word-boundary case-insensitive, script on disk. Zeros in BOTH specs: throttl 0, pacing 0, timeSlot 0, quota 0, surge 0, geofence 0. Positive controls read: ccapi discount 821, condiment 490, limit 455; Gen2 condiment 44, discount 31. POISON, all of it read: 'capacity' scores 23 in ccapi and 0 in Gen2, and EVERY ccapi hit is one repeated KDS panel field - '"capacity": "The relative capacity of the order devices linked to this panel. This field should only be used with KDS Controllers | General | Options | 13 - Enable Capacity Scheduling."' - i.e. relative weighting of prep stations, with no channel and no time dimension, which is the near-miss the existing note already identified and which the spec now bounds. 'slot' 5 is the SEI card slot number in an OASYS box. 'limit' 455 is field-length and value-range text. The autofire family (enableAutoFireInThisRVC, backAutoFireDelayInMinutes, autoFireEmpObjNum, defaultAutoFireTenderMediaNum) schedules a check to fire at a time the operator set; nothing in it reads kitchen load. SCOPE OF THE NO: this is the Simphony configuration and order-capture model. Oracle's separately sold digital-ordering front ends are not covered by it. Retrieved 2026-09-17. https://docs.oracle.com/en/industries/food-beverage/simphony/ccapi/swagger.json · retrieved 2026-09-17 adversarially verified

Accepts future-dated/scheduled orders with a per-channel lead time and automatically injects them into the make queue at a computed fire time rather than on receipt.

order-capture-scheduled-orders

Autofire lets servers "add items to a guest check and hold the order" until a pre-set fire time, at which point Simphony sends the order to remote order devices automatically without a server pressing a fire key; menu items post when the check fires and remaining totals post at tender. https://docs.oracle.com/en/industries/food-beverage/simphony/simcg/c_checks_autofire.htm · retrieved 2026-08-02

Provides a distinct catering order flow with quotes, deposits, balance-due tracking, and a delivery/event schedule separate from the standard order queue.

order-capture-catering

Rental Deposits: "Rental deposits are used in Simphony to record advance payments on scheduled events, such as banquets, parties, room rentals ... The Rental Deposits feature allows workstation operators to accept, apply, record, report, and refund rental deposits taken at the workstation", and "a check can contain more than one rental deposit"; the POS guide adds Apply / Modify / Remove / View and Search / Refund a Deposit. Banquet Guest Check Printing prints an 8.5x11 banquet check carrying event name, address, contact information, room, maitre d' and catering sales manager. The Events module groups transactions into a dated event across revenue centers, and the menu item definition Guest Count field's own example is "2 Catering Appetizer Platters, each representing 10 guests". Shortfall: there is no catering quote or proposal document, no per-account balance-due ledger, and no event or delivery schedule board separate from the standard open-check queue - forward-dated orders are handled only by Autofire's Maximum Days horizon. https://docs.oracle.com/en/industries/food-beverage/simphony/simcg/c_deposits.htm · retrieved 2026-08-08

Pushes an order-ready signal back to third-party marketplaces (e.g. DoorDash) from POS or KDS state, rather than requiring a tablet tap. differentiator

order-capture-order-ready-signal

STS Gen2 puts a KDS-derived preparationStatus on the check with allowed values Uninitialized/Submitted/Prepared/AllPrepared/Packaged; AllPrepared "Indicates that all items on the check have been prepared and moved \"bumped\" to the next stage." The page states "Kitchen Display System (KDS) configuration is required for all KDS-driven statuses; without KDS, only Submitted is supported.", and that "CheckNotification messages are supported when check notification options are enabled". So the ready signal is derived from POS/KDS state and pushed, not from a tablet tap. PARTIAL because the push target is any registered STS Gen2 integrator webhook: no document in this corpus shows Simphony's marketplace delivery connectors (DoorDash, Uber Eats, Deliveroo) consuming preparationStatus, and the two marketplace flags in the closed ccapi census (enableUberEatsIntegration, enableDeliverooIntegration) are order-sourcing switches with no status-callback field. https://docs.oracle.com/en/industries/food-beverage/simphony/omsstsg2api/op-api-v1-checks-checkref-get.html · retrieved 2026-09-05 adversarially verified

Voids, comps, and discounts require a reason code and can be gated behind role-based manager approval, with all instances recorded in an exception report.

order-capture-void-comp-controls

Void and comp control is evidenced by its reporting surface: Voided Menu Items, Employee Exceptions, Employee Threshold Exceptions, Adjustments-Voids, Adjustments-Returns, Adjustments-Error Corrects, All Checks with Manager Voids and Check Journal are all published standard reports, and the POS guide documents Voiding a Closed Check and Applying a Return. https://docs.oracle.com/en/industries/food-beverage/back-office/20.1/rarrg/toc.htm · retrieved 2026-08-02

Supports modifier groups nested at least three levels deep, each level with independent min/max selection counts and a forced-selection (required) flag.

menu-pricing-nested-modifiers

Condiment groups, condiment sets, and Forced condiments with configurable minimum and maximum selection counts are documented, and a condiment may belong to multiple groups. Nesting to three or more independent levels is not documented in the condiments chapter. https://docs.oracle.com/en/industries/food-beverage/simphony/simcg/c_condiments.htm · retrieved 2026-08-02

A single modifier can carry different prices depending on the parent item and the selected size, configured as a matrix rather than by duplicating the modifier.

menu-pricing-modifier-price-by-parent-size

A single condiment carries several price records and the PARENT's menu item class chooses which one applies, so no duplication is needed. Menu Item Classes > Forced Condiments tab: "Specify the number of condiments from the required group that can be selected in the Threshold [1-8] fields before the Threshold [1-8] Level is used. When the Threshold [1-8] quantity is reached, the price sequence associated with the Threshold [1-8] Level is applied to the transaction." Condiment Prefixes add a Prefix Level Override on the menu item definition that selects the price level used for No/Plain deductions, and condiment price records carry a Condiment Parent Tax Class Override with a 1-99 priority. Shortfall: the selector is one-dimensional. A condiment price record has a single "Active on Level" field, and Menu Item Class option 10 forces a class to use EITHER sub-level or main-level pricing, so parent identity and selected size compete for the same axis - there is no parent x size matrix editor. https://docs.oracle.com/en/industries/food-beverage/simphony/simcg/t_condiments_assign_condiments_to_parent_classes.htm · retrieved 2026-08-08

Supports fractional/sectioned modifier placement (at minimum halves, ideally quarters) with independent pricing per section. differentiator

menu-pricing-fractional-placement

The Condiments chapter enumerates the complete set of condiment prefix types — Description, No, Add, Sub, Plain, Reset and Clear — and none expresses left/right/half or quarter placement. No per-section price multiplier field exists anywhere in the chapter. Oracle's own answer to half-and-half pizza is a Combo Meal pricing rule, not topping placement, which is the vendor recommending a workaround rather than shipping the capability. https://docs.oracle.com/en/industries/food-beverage/simphony/simcg/c_condiments.htm · retrieved 2026-08-02 adversarially verified

The half-and-half pricing rule is operator-configurable among at least two of: charge the higher-priced half, average the halves, or charge each topping at a fraction of full price. differentiator

menu-pricing-half-and-half-rule

Simphony 19.9, verbatim: "Use Most or Least Expensive Combo Group Item as Combo Meal Price. A Combo Meal price may now be determined by the most or least expensive Combo Group item, supporting 'half and half' menu items like pizza." Shortfall: of the three rules the claim looks for, Simphony supplies only charge-the-higher-half (the least-expensive rule is the commercial opposite, not a second qualifying rule); there is no average-the-halves and no fraction-of-full-price-per-topping option, and it is a combo-group construct rather than a topping-section pricing engine. https://docs.oracle.com/en/industries/food-beverage/simphony/simrn/simphony_19_9.htm · retrieved 2026-08-02 adversarially verified

Supports modifier quantity tiers (light / regular / extra / double) with a configurable price multiplier per tier, distinct from adding the modifier twice.

menu-pricing-topping-quantity-tiers

Documented quantity handling: prefix types "Lite"/"Extra", an Add prefix that increases quantity on defaults ("2 tomato"), configurable default counts, Threshold [1-8] limits on condiment quantities or group members, and increment/decrement plus Update Selected Item Count functions. A per-tier price multiplier is not documented. https://docs.oracle.com/en/industries/food-beverage/simphony/simcg/c_condiments.htm · retrieved 2026-08-02

Item base price can be defined as a grid across two variant axes (e.g. size x crust/preparation) with a per-cell price override. differentiator

menu-pricing-size-style-matrix

Both axes exist, but not as a grid. A menu item master holds multiple definitions, each with its own Menu Level Availability (active main levels, sub levels and custom Menu Level Set levels), and each definition holds multiple price records; the price record field table lists Price, Prep Cost, Tax Class Override, Service Charge Group, "Active on Level - select the main or sub menu level in which this price becomes active", Restricted to Order Types, Options and Effectivity Group. Menu Level Sets can be custom and multiple - the Conversational Ordering example builds separate Size and Temperature sets. Shortfall: a price record binds to exactly one level, and Menu Item Class option 10 makes a class use sub-level pricing OR main-level pricing rather than a (main, sub) pair; the second variant axis has to be modelled as separate menu item definitions and every cell entered as its own price sequence record. There is no per-cell grid editor and no two-axis price lookup. https://docs.oracle.com/en/industries/food-beverage/simphony/simcg/t_menu_items_configure_prices.htm · retrieved 2026-08-08

Items can define an included-modifier allowance (e.g. three toppings included) that automatically charges only for overage and credits or forbids substitutions per configuration. differentiator

menu-pricing-included-allowance

Menu Item Classes > Forced Condiments implements exactly this. For each required condiment group you set a Minimum and Maximum condiment count, then "specify the number of condiments from the required group that can be selected in the Threshold [1-8] fields before the Threshold [1-8] Level is used. When the Threshold [1-8] quantity is reached, the price sequence associated with the Threshold [1-8] Level is applied to the transaction. For example, if you enter 2 and 3 in the Threshold 1 and 2 Levels, Menu Item price sequences 2 and 3 are used for condiment pricing when the Threshold 1 and Threshold 2 quantities are exceeded" - the first N are priced at one sequence and the overage at another, across up to eight bands. Substitution credit is the No/Plain enhanced prefix: removing default condiments applies a negative price, worked through as a Burger with 3 default Tomato priced 0.05 showing -0.05 / -0.10 / -0.15 as they are removed, with a guardrail that blocks any deduction taking the item's net value below zero. Forbidding is the Maximum count plus option 86 - Reset Required Condiments when Maximum count is exceeded. Requires menu item class option 65 - Support Enhanced Prefix Mode (Parent Only). https://docs.oracle.com/en/industries/food-beverage/simphony/simcg/t_condiments_assign_condiments_to_parent_classes.htm · retrieved 2026-08-08

Supports combo/meal construction where components can be swapped with a price delta, and the system can automatically detect and convert eligible a-la-carte items in the cart into the combo price.

menu-pricing-combos

Combo Meals and Groups are a documented POS construct with "Creating Combo Meals", the Uber Eats connector exposes up to four configurable Combo Sizes, and Reporting ships a Combo Items Summary report. Automatic conversion of matching a-la-carte items into a combo is not documented. https://docs.oracle.com/en/industries/food-beverage/simphony/sipou/toc.htm · retrieved 2026-08-02

Upsell/suggestive-sell prompts can be configured per item and per channel (POS, kiosk, online), and the vendor reports attach-rate on those prompts. differentiator

menu-pricing-upsell-prompts

Simphony Kiosk 26.1 (released August 24, 2026) "supports menu browsing, item configuration, cart review, optional upsell and tips, payment, and receipt workflows" -- upsell exists as a configurable kiosk workflow. PARTIAL, and low: the claim's other two legs fail. Per-item and per-channel prompt configuration is not documented -- the nearest per-channel prompting object is the Enhanced Next Page Config plug-in, which improves "Menu Item Classes using a Next Page/Panel based on Order Type, Order Channel, Workstation Class", i.e. screen navigation, not a suggestive-sell prompt. And attach-rate reporting is absent from the Reporting and Analytics Reports Reference (rarrg), which this corpus holds whole at 223 topics with a zero remaining queue: it lists 200+ reports including Menu Item Affinity and Menu Engineering, and none reports attach rate on a prompt. 'attach rate' has zero hits across all 4,840 documents. https://docs.oracle.com/en/industries/food-beverage/simphony/plug-ins.html · retrieved 2026-09-05 adversarially verified

A single 86 action propagates automatically to POS, KDS, the vendor's own online ordering, kiosk, and connected third-party marketplaces, with a documented propagation latency.

menu-pricing-86-propagation

The Menu Item Availability plug-in (19.8.1) "Toggles menu item availability from workstation without EMC access or restart", so a server can 86 an item enterprise-wide from the terminal. Propagation to delivery marketplaces is not among any documented connector operation, and no latency figure is published. https://docs.oracle.com/en/industries/food-beverage/simphony/plug-ins.html · retrieved 2026-08-02

Supports per-item countdown/par counts that decrement on sale and automatically 86 the item at zero, with a scheduled auto-restore. differentiator

menu-pricing-countdown-auto-86

Simphony carries a per-item availability COUNT, not just an on/off flag, and auto-hides the item at zero. The Configuration and Content API revenue-center parameters expose supressDisplayOfOutOfItemMenuItems, "A flag indicating to suppress the display of menu items with an availability count of zero or with the Out of Item status set to true", alongside manageOutOfItemAvailabilityForMenuItemDef, "A flag indicating to edit and track Menu Item Availability and Out of Menu Item for all definitions of a menu item." The JavaScript Extensibility API's datastore method updates "Menu Item Availability for the Menu Item Definition ID with the Count, Out Of Menu Item Flag" and will "Update MI availability status and count to CheckAndPosting and local DBs" and notify other workstations; the .NET reference's MenuItemInfo class carries CountAvailable, CheckMenuItemAvailability ("Menu Item is decrementing count special") and UnavailableAndCountdownActive. PARTIAL because the SCHEDULED AUTO-RESTORE leg is unevidenced: 'countdown' as a restore schedule has zero hits in the corpus, and the workstation-facing tool Oracle ships is manual -- plug-ins.html Menu Item Availability says "Operators can instantly toggle items as Available or Unavailable". https://docs.oracle.com/en/industries/food-beverage/simphony/ccapi/op-config-sim-v1-hierarchy-getrevenuecenterparameters-post.html · retrieved 2026-09-05 adversarially verified

Menus, individual items, and prices can be scheduled to activate and deactivate automatically by day and time in the location's own timezone.

menu-pricing-dayparting

The configuration guide carries dedicated chapters for Serving Periods (33), Menu Levels (18) and Effectivity Groups (19), and delivery connector menus are configured with service-period start/end times and days of week. https://docs.oracle.com/en/industries/food-beverage/simphony/simcg/toc.htm · retrieved 2026-08-02

Supports distinct price books per channel (dine-in, pickup, delivery, kiosk, each third-party marketplace) including percentage-markup rules applied to a base price rather than manual per-item entry.

menu-pricing-channel-price-books

Order channels are assignable at revenue center, workstation and order type with a documented precedence order, and connector menus carry their own Parent and Condiment Price Sequence Levels — so per-channel pricing is achievable. A price-book construct applying a percentage markup over a base price is not documented. https://docs.oracle.com/en/industries/food-beverage/simphony/simcg/c_order_channels.htm · retrieved 2026-08-02

Supports dual pricing / cash-discount at the item level with the card price displayed as the base price, applied consistently across POS, kiosk, and online ordering, and printed on the receipt. differentiator

menu-pricing-dual-pricing

The Credit Card Surcharge plug-in (19.4.1) "Manages credit card surcharges for non-SPI integrated payments" — so it does not cover Oracle's own semi-integrated payment path, and it is a surcharge rather than a two-price-per-item cash/card model printed on the menu and check. https://docs.oracle.com/en/industries/food-beverage/simphony/plug-ins.html · retrieved 2026-08-02

Menu changes can be staged as an effective-dated version, previewed before publish, and rolled back to a prior version after publish. differentiator

menu-pricing-versioning-effective-dates

Effectivity Groups are a first-class configuration chapter, and the Vendor Purchase Catalog documents effectivity ranges, so date-scoped menu and price records exist. Staged preview of a pending version and post-publish rollback are not documented. https://docs.oracle.com/en/industries/food-beverage/simphony/simcg/toc.htm · retrieved 2026-08-02

Supports a central corporate menu template pushed to locations with field-level governance controlling which attributes a location may override. differentiator

menu-pricing-franchise-hierarchy

Central authoring plus field-level governance are both documented. Configuration is authored at Enterprise, property, revenue center or zone and inherits downward (simcg chapter 4 Hierarchy, with an "Inheritance and Overrides" topic), and Menu Item Field Security gives every field in MI Master, MI Definition, MI Prices, Event Definitions and Effectivity Groups a per-role privilege of 0 Editable, 1 View Only or 2 Exclude — so corporate can pin the fields a location may not change. https://docs.oracle.com/en/industries/food-beverage/simphony/simcg/t_employee_roles_field_level_access.htm · retrieved 2026-08-02 adversarially verified

Stores allergen flags and nutrition values per item and publishes them to online ordering and third-party menus, and can derive nutrition from linked recipe components rather than manual entry.

menu-pricing-allergen-nutrition

Inventory Management master data ships Additive Groups and Additive Management (create allergens, assign to items, copy assignments), Nutrient Groups and a licensable Nutrient Catalog with standard and custom imports; the POS side ships an Allergen and Nutrition Information Display plug-in (19.4.2.1). https://docs.oracle.com/en/industries/food-beverage/back-office/20.1/invug/toc.htm · retrieved 2026-08-02

Menu items and modifiers can be linked to recipes/bills of materials so that a sale depletes theoretical inventory and yields item-level theoretical food cost. differentiator

menu-pricing-recipe-linkage

Menu Item Linking links POS menu items to recipes, other items and order types, including negative quantities; recipes carry ingredients, scaling and Weighed Stock Depletion, and Booking Sales posts POS sales against those links. https://docs.oracle.com/en/industries/food-beverage/back-office/20.1/invug/toc.htm · retrieved 2026-08-02

Pushes menus to third-party marketplaces through a certified direct integration (not scraping or a menu-management middleman) and surfaces per-item sync status and rejection errors to the operator.

menu-pricing-3p-menu-push

The Uber Eats connector configuration documents the menu payload explicitly: Parent Price Sequence Levels, Condiment Price Sequence Levels, Image Slot Number, SLU Slot, up to four Combo Sizes, a Default Condiment Group Name and condiment-group exclusions, plus menu selection, display title and service-period hours. https://docs.oracle.com/en/industries/food-beverage/simphony/simcg/t_dc_add_ubereats.htm · retrieved 2026-08-02

Supports rule-based dynamic pricing where item price varies automatically by time, demand, or channel, with configurable floor/ceiling guardrails.

menu-pricing-dynamic-pricing

Auto Menu Levels drive price automatically by clock and calendar: each row takes a Start time, an End time, a Main Level, a Sub Level and options 1 - This Entry is Active plus 2-8 for each day of the week, and menu item price records become active on the level then in force (c_menu_items_pricing.htm walks the price-sequence resolution). Price records additionally carry "Restricted to Order Types ... by selecting one or more from the list (up to 32)" and an Effectivity Group for date-windowed prices, so price can also vary by order type/channel and by date. Shortfall: every price is an explicitly authored record, so there is no demand-driven or time-decay price computation and consequently no floor or ceiling guardrail - nothing in the Configuration Guide moves a price to a value the operator did not enumerate in advance. https://docs.oracle.com/en/industries/food-beverage/simphony/simcg/t_menu_items_configure_auto_menu_levels.htm · retrieved 2026-08-08

The POS operates with third-party payment processors of the merchant's choosing (documented list of supported processors/gateways) rather than requiring the vendor's in-house processing. differentiator

payments-processor-choice

Oracle Payment Interface is "a payment card-processing interface that integrates with the Oracle Hospitality Point-of-Sale (POS), OPERA, Suite 8 (PMS) and Retail (POS) systems", and Oracle publishes the validated partner list: ACI Worldwide, Adyen, Aurus, Citcon, Eigen, Fiserv, Fortis, Global Blue, Oracle Retail Payment Service, PayPal/Braintree, Planet Payment, Shift4 Payments, Software Express, Verifone FIPAY and Verifone PSDK. The merchant is not forced onto Oracle MICROS Payment Cloud Service. https://docs.oracle.com/en/industries/retail/retail-eftlink/23.0/reopg/overview.htm · retrieved 2026-08-02 adversarially verified

Vendor publishes card-processing pricing publicly (a specific flat rate or interchange-plus markup) rather than quote-only. differentiator

payments-published-rates

Oracle publishes a full configuration guide for Oracle MICROS Payment Cloud Service — roles, account holders, accounts, revenue-center-to-store-ID mapping, terminal activation — and states no percentage, per-transaction figure or rate card anywhere in it. The rate is quote-only. https://docs.oracle.com/en/industries/food-beverage/payments-platform/latest/config.html · retrieved 2026-08-02

Native dual-pricing / cash-discount mode stores two prices per item and prints both cash and card totals on the guest check and receipt. differentiator

payments-dual-pricing

Only a Credit Card Surcharge plug-in exists, and it is scoped to "non-SPI integrated payments". No two-price-per-item cash/card model printed on the guest check is documented. https://docs.oracle.com/en/industries/food-beverage/simphony/plug-ins.html · retrieved 2026-08-02

Surcharging engine automatically excludes debit and prepaid cards via BIN/product-code detection, enforces the network percentage cap, and can be enabled or disabled per location. differentiator

payments-surcharge-guardrails

Enabling Credit Card Surcharge or Charity Donations: you create an open service charge, point Tender Parameters > CC Surcharge Service Charge at it, and set Control Parameters option 76 - Enable a Surcharge to be added to a payment card tender by payment service provider. Control Parameters are settable at Enterprise, property or revenue center, so the per-location enable/disable half of the claim holds. Shortfall: the amount is not Simphony's - "You can configure the SPI to allow payment service providers to apply multiple service charges to a check before processing payment ... Because the Payment Service Provider (PSP) sets the donation and/or fee amount, the service charge must be configured as open", and "This feature requires PSP support". No BIN or product-code lookup, no debit/prepaid exclusion and no network percentage cap appears in the surcharge, SPI or payment driver topics; card-type eligibility and the cap sit with the PSP. https://docs.oracle.com/en/industries/food-beverage/simphony/simcg/t_payments_cc_surcharge_donations.htm · retrieved 2026-08-08

All first-party payment terminals accept EMV chip and NFC contactless including Apple Pay and Google Pay.

payments-emv-nfc

Adyen documents that its terminals implement Oracle Payment Interface 6.2 and support pay-at-counter and pay-at-table with Simphony — but it does not enumerate EMV, contactless or wallet acceptance, and Oracle publishes no supported-payment-method list at all. Card acceptance is real in the field; it is a property of the merchant's PSP terminal, not a documented Simphony capability. https://docs.adyen.com/plugins/oracle-simphony · retrieved 2026-08-02

Accepts contactless payments directly on a phone (Tap to Pay on iPhone and/or Android tap-to-pay) with no separate card reader. differentiator

payments-softpos-tap-to-pay

Not an argument from silence. The Payment Service Configuration book (fbopp, F38623-28, August 2025) is registry-closed at the book level, and its Chapter 5 enumerates the alternatives: it says 'you’ll receive a payment terminal' and lists exactly four devices, 'Castles Device S1F2', 'Verifone e285', 'P400 and V400m', 'Verifone P630' — all separate readers. Phone-based acceptance is not among them. The Payment Service release log (pcswn, F70387-25, current to release 20.4, June 2026, https://docs.oracle.com/en/industries/food-beverage/payments-platform/latest/pcswn/c_new.htm) introduces no such feature in any release; its 2025 entries are 'Multiple merchant accounts are now supported for an organization.' and reporting changes. The literal strings Tap to Pay, Tap to Phone and SoftPOS occur zero times across all 4,840 corpus documents, and the only on-device NFC facility Oracle documents is the Android POS client reading NFC tags (IsoDep, Mifare Classic, Mifare Ultralight) for SIM scripts in ssimm — tag reading, not card acceptance. FIRST CITATION of fbopp in this record. https://docs.oracle.com/en/industries/food-beverage/payments-platform/latest/fbopp/c_terminals_intro.htm · retrieved 2026-09-05 adversarially verified

Vendor ships a handheld that takes EMV/NFC payment at the table, including tip prompt and check splitting, without carrying the card away.

payments-pay-at-table

Pay at Table exists but is gated twice over: it is delivered by the Guest Facing Transaction Services SKU, whose restricted-use licence inside Credit Card Interface Cloud Service (B81483) is "restricted to Pay at the Table services" — and B81483 is itself a separately licensed add-on requiring Premium or Standard Cloud Service. Card acceptance of any kind is a paid module on top of the POS subscription. Adyen independently documents pay-at-table on a portable device with bill display and splitting, which is what the SKU buys. https://docs.oracle.com/cd/F14820_01/doc.191/f15063/c_lic_simphony_cloud.htm · retrieved 2026-08-02

Guest can scan a QR code on the printed check or table tent to view and pay the check from their own phone, with the payment closing the check in the POS automatically. differentiator

payments-qr-guest-pay

Documented flow: pressing Service Total prints a QR code on the guest check; "the guest scans the QR code on their check using their mobile device", a browser opens and loads the check, and on payment the check closes in Simphony showing the tender used. Consumer Self Pay additionally prompts the guest for a percentage, custom or no tip. https://docs.oracle.com/en/industries/food-beverage/simphony/sipou/c_payment_qr_code.htm · retrieved 2026-08-02 adversarially verified

Supports both pre-auth-then-tip-adjust and on-device tip prompt flows, with a documented batch/adjust window and a manager screen for unadjusted tips.

payments-tip-adjust

Documented closed-check operations include "Adjusting a Closed Check" and "Adjusting a Credit Card Payment", plus Tip Track at start of shift and a Suggested Tip Trailer plug-in for printed tip lines. https://docs.oracle.com/en/industries/food-beverage/simphony/sipou/toc.htm · retrieved 2026-08-02

Configurable tip pooling and distribution rules (by hours worked, sales, role percentage, or points) that produce a per-employee tip allocation exportable to payroll. differentiator

payments-tip-pooling

Tip pool profiles "collect a percentage of tips from tipped employees for distribution to non-tipped employees" and are assignable to one or many locations. Manual pools distribute by hours — "the system calculates the hourly tip rate based on the total hours worked for the job" — and automatic pools collect "based on percentage of tip and type of sales total", with documented examples of 5% of Net Sales, 3% of Revenue Center Net Sales and 8% of Beer, Wine, and Liquor Gross Sales. Selecting Paycheck includes the computed tips in the employee's pay. https://docs.oracle.com/cd/E80526_01/doc.91/e82051/c_config_pay_tippool.htm · retrieved 2026-08-02 adversarially verified

Card payments can be captured while the internet is down via store-and-forward, with configurable per-transaction and cumulative offline limits. differentiator

payments-offline-store-and-forward

Offline card authorization exists and is a configurable EMC payment-driver field. The cited Payments configuration procedure (enterprise, Setup, Payments, SPI driver, Configuration tab) lists 'Offline Authorizations : 0' alongside 'Allow Manual Authorization Credit Card : True' and 'Manual Card Data Entry Retries : 0'. That transactions really are captured while the device is offline is corroborated by the Payment Service release log (https://docs.oracle.com/en/industries/food-beverage/payments-platform/latest/pcswn/c_new.htm, retrieved the same day), which records that Oracle 'Added offline authorization information to several reports and the payments transactions screen to identify transactions that were made while the payment device was offline or unable to communicate with the payment processor.' SHORTFALL, which is why this is partial and not yes: the only documented offline control is a count of permitted offline authorizations. No per-transaction amount cap and no cumulative offline amount cap appears anywhere in the registry-closed payments-platform library (fbopp 64 pages, pcsrf 84, pcswn 3, all held whole). FIRST CITATION of fbopp in this record; the URL was verified live at HTTP 200, 10,136 bytes, on 2026-09-05. https://docs.oracle.com/en/industries/food-beverage/payments-platform/latest/fbopp/t_emc_payments.htm · retrieved 2026-09-05 adversarially verified

Vendor publicly documents who bears the loss when a stored offline transaction declines on reconnect, and surfaces a post-reconnect report of failed offline payments. differentiator

payments-offline-decline-liability

The reporting half of this claim is satisfied and the liability half is not. Payment Cloud Service publishes a Payment Exceptions report whose metric set includes 'Offline Count', described as 'Number of offline authorizations.', next to 'Exception Count', 'Variance Amount' and 'Total Card Payments Amount'; the report itself is 'Report that shows variances between posted charges and' the POS. Its sibling topic Exception Details (https://docs.oracle.com/en/industries/food-beverage/payments-platform/latest/pcsrf/c_exception_details.htm, retrieved the same day) breaks exceptions into 'Processed Card Payments without POS Tender' with 'Alternative titles: POS Tender without Processed Card' Payments - which is exactly the post-reconnect view of POS tenders that never became processed card payments. SHORTFALL, which is why this is partial and not yes: nowhere in the registry-closed payments library (fbopp 64 pages, pcsrf 84, pcswn 3, all held whole) does Oracle state who bears the loss when a stored offline authorization declines on reconnect, and the merchant agreement that would carry that allocation is not among Oracle's publicly posted contract forms. Reporting documented; liability allocation unpublished. https://docs.oracle.com/en/industries/food-beverage/payments-platform/latest/pcsrf/c_payment_exceptions.htm · retrieved 2026-09-05 adversarially verified

First-party gift cards with real-time balance tracking, redeemable across every location in the group and through the online-ordering channel.

payments-gift-cards

The POS guide documents a full stored-value lifecycle: gift card balance inquiry, issue, activate, reload, transfer balance, authorize, redeem, cash out, void, plus batch issue and batch activate. https://docs.oracle.com/en/industries/food-beverage/simphony/sipou/toc.htm · retrieved 2026-08-02

House/on-account tabs with per-account credit limits, running balance, and periodic statement or invoice generation.

payments-house-accounts

Gift and Loyalty (gnlug, release 20.1) documents a House Account credit card program by name. The cited topic sets up 'a credit card for house accounts, which can provide an organization or group with:' 'A consolidated bill for convenience with tracking and accounting' for expenses and 'A credit (expense) limit.' It is configured by entering the 'Default Credit Limit , and' then 'the message to be shown when the limit is reached in Credit Denial Text'; the sibling Credit Card Programs Configuration Reference (https://docs.oracle.com/en/industries/food-beverage/back-office/20.1/gnlug/c_program_creditcard.htm, retrieved the same day) defines that field as 'the maximum amount that the account can be charged into the negative for the program'. Running balance is native: Managing Customer Transactions (https://docs.oracle.com/en/industries/food-beverage/back-office/20.1/gnlug/c_customer_balance_manage.htm) drives everything off the Balance column — 'click the number in the Balance column' to get 'a list of transactions by' the customer, plus 'Post Transaction' to 'post credits or debits to customer accounts, or to post corrections.' SHORTFALL: no periodic statement or invoice generation run is documented anywhere in the book — the consolidated bill is asserted as a benefit of the program, not described as a produced statement — and the credit limit is documented only as a program-level default, with no per-account override procedure. gnlug is cited 13 times in this record; these three topics are not. https://docs.oracle.com/en/industries/food-beverage/back-office/20.1/gnlug/t_using_creditcard_house.htm · retrieved 2026-09-05 adversarially verified

A single check can be settled with multiple tenders and split by seat, by item, by even shares, or by arbitrary amount, with no hard cap below eight ways.

payments-split-tender

Documented: "Tendering with Multiple Credit Cards", "Dividing a Check Into Equal Partial Payments", cash plus card, and PATT with multiple credit cards. No documented cap on tenders per check was found. https://docs.oracle.com/en/industries/food-beverage/simphony/sipou/toc.htm · retrieved 2026-08-02

Voids, refunds, discounts, and no-sales require role-based authorization (manager PIN or approval) and write to an immutable audit log identifying the approver.

payments-refund-void-controls

Returns and voids are distinct documented constructs (the reports guide carries a "Voids vs. Returns" definition topic) with dedicated exception and drill-down reports including All Checks with Manager Voids, and the POS guide documents Voiding a Closed Check and Applying a Return. https://docs.oracle.com/en/industries/food-beverage/back-office/20.1/rarrg/toc.htm · retrieved 2026-08-02

In-product dispute/chargeback dashboard that lists open disputes and allows evidence submission assembled from the POS transaction record. differentiator

payments-chargeback-tooling

YOUR PROPOSED EVIDENCE IS WRONG AND THE VERDICT SURVIVES ON BETTER EVIDENCE. getPaymentChargebacks is indeed a read-only BI reporting endpoint and cannot carry this cell. The cell is carried by pcsrf chapter 7, 'Credit Card Disputes (Issued Through Reporting and Analytics)': 'View, accept, or reject chargebacks.' There is a dashboard - 'Your main dashboard includes a tile with' 'dispute details including disputes requiring action, defenses submitted,' 'charged, and reversed' - and a Disputes tab where 'the chargeback appears'. Evidence submission is explicit: 'Defend : you disagree with the chargeback' 'and you have supporting evidence that you can upload and submit along' 'with a defense reason', and the stage 'Information Supplied : Upload documents' 'that support your defense against the chargeback.' The procedure is in the sibling task Defend a Chargeback (https://docs.oracle.com/en/industries/food-beverage/payments-platform/latest/pcsrf/t_disputes_defend.htm, retrieved the same day): 'In Payment Cloud Service, click the Disputes tab.', 'Select the Defense Reason and then' 'upload required documents', with per-scheme limits (JPG 10MB, TIFF 10MB, PDF 2MB, 'Mastercard chargeback: 19 pages'). The POS linkage the cell asks for is in Chargeback Detail (https://docs.oracle.com/en/industries/food-beverage/payments-platform/latest/pcsrf/c_chargeback_detail.htm), whose row carries 'Check number.' and 'Drills down to Check Detail .' SUBJECT SCOPE, stated honestly: this is Oracle Payment Cloud Service, so the tooling reaches merchants processing on Oracle Payments, not those on a third-party PSP. FIRST CITATION of the pcsrf dispute topics in this record. https://docs.oracle.com/en/industries/food-beverage/payments-platform/latest/pcsrf/c_disputes.htm · retrieved 2026-09-05 adversarially verified

Tokenized card-on-file for a guest profile, reusable across online ordering, phone orders, and in-store, with no PAN stored by the merchant. differentiator

payments-card-on-file

Oracle Restaurants Suites Management Cloud Service, an advance-ordering application for premium-suite food and beverage that posts to Simphony, sold as a separately named Cloud Service. Its User Guide, smusg/account_settings.htm (docs.oracle.com, G55858-02, dcterms.created 2026-08-11, retrieved 2026-09-13), says: 'Users can securely store multiple credit cards within their account profile and select one as the payment method when placing an order.' The cards are tokens held at the FreedomPay gateway. smcfg/configure_billing_payment_fields.htm (G55857-01, 2026-07-01) says: 'Any changes to the ES Key, Store ID, or Merchant ID in the Billing and Payment settings will invalidate stored credit card tokens for account users in Suites Management. After such changes, users must re-enter their credit card information to continue using electronic payment methods.' A stored card is reused across a suite account's pre-event and event-day orders. smcfg/venue_details_operational_settings.htm: 'Suites automatically authorizes the payment method for the full order amount when an event's status is set to Live'. The link to Simphony is documented. smcfg/connect_venue_to_simphony.htm: 'you must link your venue to Simphony by providing essential information, including your organization details and API credentials'. smusg/items.htm: 'Each serving size is linked to an existing POS item in the Simphony system'. SHORTFALLS: (1) The stored credential belongs to a premium-suite account user (Account Holder or Authorized User), not to a restaurant guest profile. (2) It is reusable only inside the Suites ordering portal. Nothing documents reuse in Simphony online ordering, phone orders or in-store checks, and the Simphony Configuration Guide itself documents no guest card-on-file. (3) No page states outright that the merchant stores no PAN; that is inferred from the gateway-token wording. (4) Oracle's 2026-03-18 announcement said Suites Management 'will be available initially for customers in North America within the next 12 months', and no release note or general-availability statement was found. Hence partial. https://docs.oracle.com/en/industries/food-beverage/suites-management/latest/smusg/account_settings.htm · retrieved 2026-09-13 adversarially verified

Vendor publishes its deposit schedule and offers a next-day or same-day/instant funding option. differentiator

payments-payout-timing

YOUR PROPOSED EVIDENCE IS DEAD AND THE ANSWER IS BETTER THAN IT. getPaymentPayouts reports payouts after the fact and publishes no schedule. Oracle does publish an actual schedule, in pcsrf 'Timing of Transactions, Settlements, and Payouts': settlements 'are expected to occur two days from' the transaction date and 'Payouts are expected to occur three days from' the transaction date; 'Settlements and payouts do not happen on Sundays or bank holidays.'; 'The default cut-off time for payments is 2:00 a.m. local payment' terminal time in the US and 3:00 a.m. in the UK; transactions after cut-off move to the payout batch four workdays later; and a fifteen-column day-by-day table walks Thursday-through-Monday transactions to 'Funds deposit in bank', including a bank-holiday row. SHORTFALL, which is why this is partial not yes: the published schedule is T+3 workdays and Oracle documents no next-day, same-day or instant funding option anywhere in the payments library or its What's New log through release 20.4 (June 2026). Half the cell is met at grade B; the other half is affirmatively not offered. https://docs.oracle.com/en/industries/food-beverage/payments-platform/latest/pcsrf/topic_5.htm · retrieved 2026-09-05 adversarially verified

A single account can route settlement funds to different bank accounts per location or legal entity (separate MIDs or split settlement) under unified reporting. differentiator

payments-multi-entity-routing

Payment Driver records are hierarchy-scoped - topic_payment_driver_config.htm lists Merchant Number as a driver field and Inheritance Type as Inherited / Defined Here, Overriding / Defined Here, No Override, with the record definable at Enterprise, Zone, Property or Revenue Center. Configuring the OPI Driver states the pattern explicitly: "If the property sends transactions to multiple Merchant IDs, create the OPI driver record in the property with the Merchant ID that is used by a majority of the revenue centers, and then override the driver records of the revenue centers that route transactions to other Merchant IDs." So one Simphony enterprise routes card transactions to different MIDs per revenue center or property while Reporting and Analytics continues to report across the whole enterprise hierarchy. The bank account behind each MID is the PSP's record rather than Simphony's. https://docs.oracle.com/en/industries/food-beverage/simphony/simcg/t_payments_configure_opi_driver.htm · retrieved 2026-08-08

Vendor provides point-to-point encryption and a current PCI DSS 4.x Attestation of Compliance / P2PE listing available to merchants on request.

payments-p2pe-pci4

Oracle publishes a Simphony PA-DSS 3.2 implementation guide and per-module Security Guides. No current PCI DSS 4.x Attestation of Compliance and no PCI-listed validated P2PE solution for Simphony was found publicly, so the merchant cannot determine their resulting SAQ type from Oracle documentation. https://docs.oracle.com/cd/E76065_01/doc.29/e69884.pdf · retrieved 2026-08-02

Items route to specific KDS stations by item, category, order type, or revenue center, with routing rules configurable per location without vendor involvement.

kitchen-station-routing

KDS configuration documents Order Devices, Production Lanes and Workflow, KDS Load Balancing with Distribution Groups, Prep Station Linking, Menu Item Prioritization and even Order Device Routing By Guest Check Amount. https://docs.oracle.com/en/industries/food-beverage/simphony/kdscu/toc.htm · retrieved 2026-08-02

An expo screen consolidates items from multiple prep stations into a single order view and only marks the order complete when every contributing station has bumped its items.

kitchen-expo-consolidation

Consolidation across stations is documented through Prep Station Linking, Production Lanes and Workflow, Split Order Screens (multiple panels on one display), and Order Chit Sort Priority; KDS Display Types is a dedicated configuration topic. https://docs.oracle.com/en/industries/food-beverage/simphony/kdscu/toc.htm · retrieved 2026-08-02

Items can be assigned to courses and held, then fired to the kitchen on demand from a server terminal, handheld, or expo screen. differentiator

kitchen-course-firing

A whole chapter — KDS Configuration for Dining Courses — covers showing one course at a time, Dining Course Pacing, course-specific order chits, KDS course overrides and suppressing courses from orders. https://docs.oracle.com/en/industries/food-beverage/simphony/kdscu/toc.htm · retrieved 2026-08-02

Per-item cook times are configurable and the KDS staggers item start/display times so that all items on an order finish simultaneously. differentiator

kitchen-prep-time-pacing

Menu Item Timing by Order: the KDS Controller takes the longest item prep time as the order prep time, fires that item immediately, and computes each other item's fire time as order prep time minus item prep time. Oracle's worked example fires a hamburger at 0, fries at 6 and a soft drink at 9 minutes so all three finish at 10. https://docs.oracle.com/en/industries/food-beverage/simphony/kdscu/c_kds_menu_item_timing_by_order.htm · retrieved 2026-08-02 adversarially verified

Kitchen load throttling automatically paces or delays release of incoming digital orders, or extends quoted prep times, once a configurable order-volume or ticket-time threshold is crossed. differentiator

kitchen-order-throttling

KDS Capacity Scheduling holds work back: "If a prep station cannot handle the group's order simultaneously, the KDS breaks the order down into groups of items" and "items may have to wait to appear on the display if the capacity is currently unavailable", with relative capacity configurable per order device, per menu item, per component and per kitchen theme. The shortfall is the guest-facing half — nothing extends a quoted prep time or paces inbound digital orders once a ticket-time threshold is crossed. https://docs.oracle.com/en/industries/food-beverage/simphony/kdscu/c_kds_capacity_scheduling.htm · retrieved 2026-08-02

Pausing a store or 86ing an item from the POS/KDS propagates the pause or availability change back to connected third-party marketplaces (DoorDash, Uber Eats, Grubhub) automatically. differentiator

kitchen-channel-pause-propagation

Item availability does propagate. Configure Menu Items for DoorDash ends with: "Change the availability status of a menu item to generate a notification through the delivery application, advising DoorDash of the menu item's new status (unavailable or available). These updates are immediately sent to DoorDash and will update in near real time", and t_dc_menu_items_ubereats.htm carries the identical sentence for Uber Eats. Availability is changed from the workstation via the Menu Item Availability function key or in EMC. Shortfall: only two of the five supported providers - the equivalent Configure Menu Items topics for Deliveroo, Rappi and Skip The Dishes have no availability-notification step; the propagation is menu-item level with no documented condiment or modifier equivalent; and store-level pausing is not a POS or KDS action at all - the only documented control is Deactivate Connection in the Delivery Connectors admin UI in Simphony Home. https://docs.oracle.com/en/industries/food-beverage/simphony/simcg/t_dc_menu_items_doordash.htm · retrieved 2026-08-08

Bumping an order ready on the KDS sends an order-ready status event back to the third-party marketplace so couriers are dispatched on actual readiness. differentiator

kitchen-order-ready-callback

The bump-to-callback chain is documented end to end at the API layer. "The STS Gen2 Notifications Service is used to manage call back POST notifications messages that are sent to the integrator when they register to receive organization, configuration, check, and employee events"; the example message body carries messageType CheckNotification with a data.status field; and the Checks API defines that status as the KDS-driven preparationStatus whose AllPrepared value means all items "have been prepared and moved \"bumped\" to the next stage", requiring KDS configuration. PARTIAL on the courier leg only: the notification goes to a registered integrator webhook, and no Simphony document in this corpus shows the third-party marketplace connectors subscribing to it or a courier being dispatched off it. Also note the reliability caveat Oracle states outright: "At present retries are not supported. A notification will be sent only once." https://docs.oracle.com/en/industries/food-beverage/simphony/omsstsg2api/api-notifications-api.html · retrieved 2026-09-05 adversarially verified

KDS supports physical bump bars or programmable keypads in addition to touchscreen interaction, with documented supported models.

kitchen-bump-bar-hardware

Documented: Configuring the KDS Bump Bar, KDS Bump Bar Templates and Scancodes, and a KDS Bump Bar and Toolbar Functions reference. A named list of supported bump-bar models was not retrieved. https://docs.oracle.com/en/industries/food-beverage/simphony/kdscu/toc.htm · retrieved 2026-08-02

An all-day view aggregates outstanding quantities per item (and per modifier) across all open tickets on the station.

kitchen-all-day-counts

Production Items for KDS is a dedicated chapter — configuring production items for menu items, linking them to displays, configuring the behaviour of production counters, and pre-production items — and a Production Items Display plug-in (19.8.1) renders a "full-screen grid showing only production items for prep teams". https://docs.oracle.com/en/industries/food-beverage/simphony/kdscu/toc.htm · retrieved 2026-08-02

Configurable target cook times per station or order type, with visual color escalation and/or audible alert when a ticket exceeds target.

kitchen-sla-alerts

KDS Highlight Schemes are configurable and assignable to order types and production items, alongside a configurable KDS Status Bar and Workstation Alerts for Unsuccessful Sending to Order Devices. https://docs.oracle.com/en/industries/food-beverage/simphony/kdscu/toc.htm · retrieved 2026-08-02

If a KDS screen or kitchen printer goes offline, tickets automatically fail over to a designated backup printer or screen with no ticket loss. differentiator

kitchen-printer-fallback

Documented: "Configuring a Backup KDS Controller" and a chapter on "Workstation Alerts for Unsuccessful Sending to Order Devices", so failure is detected and the controller tier is redundant. Automatic fallback of a failed KDS display to a backup printer is not documented as a configured behaviour. https://docs.oracle.com/en/industries/food-beverage/simphony/kdscu/toc.htm · retrieved 2026-08-02 adversarially verified

KDS continues to receive and display tickets from on-site POS terminals when the internet or cloud backend is unreachable. differentiator

kitchen-offline-operation

The KDS Controller is an on-premise service with a documented backup controller, and yellow mode keeps workstations talking to local services over the LAN, so kitchen routing survives WAN loss. Oracle publishes no explicit statement of what the KDS can and cannot do while the enterprise is unreachable. https://docs.oracle.com/en/industries/food-beverage/simphony/19.4/sipou/c_workstation_online_offline_modes.htm · retrieved 2026-08-02

Station screens can display item-level build/assembly detail (recipe steps, portioning, or full modifier breakout) rather than only the ticket line text. differentiator

kitchen-item-build-screens

Two documented mechanisms come close: Menu Item Components (including Components with Condiments) break an item into assembly components on the display, and Media Viewer associates image and video files with menu items for display at the station. Recipe steps and portioning quantities on the station screen are not documented. https://docs.oracle.com/en/industries/food-beverage/simphony/kdscu/toc.htm · retrieved 2026-08-02

Sectioned/fractional topping placement (halves, quarters, specific sections) is rendered visually and unambiguously on the make-line screen or ticket. differentiator

kitchen-pizza-fractional-display

CLAIM: sectioned/fractional topping placement (halves, quarters, specific sections) is rendered on the kitchen line screen or ticket. VERDICT: no. The existing note found no placement construct in two enumerations but left the cell open on the residual doubt that an operator-created condiment prefix could be NAMED for a half. The order API now closes that: the PREFIX TYPE SET ITSELF IS CLOSED AND CONTAINS NO PLACEMENT TYPE. NEW SURFACES FOUND IN THE 323rd, none named by any prior note or atlas file. (1) ANONYMOUS OPENAPI SPECS on docs.oracle.com, unlinked from any toc text but referenced by the book toc: https://docs.oracle.com/en/industries/food-beverage/simphony/ccapi/swagger.json - Simphony 'Configuration and Content API Guide', info.version 2026.06.15, 5,214,948 bytes, 887 paths / 887 operations, 721 definitions, 2,283 distinct property names; and https://docs.oracle.com/en/industries/food-beverage/simphony/omsstsg2api/swagger.json - 'Simphony Transaction Services Gen2 API Guide', info.version 2026.08.15, 297,397 bytes, 30 paths / 36 operations, 110 definitions. Soft-404 control: the same host answers every unknown path with an identical 15,118-byte HTML 404 (ccapi/openapi.json, simim/swagger.json, simts/swagger.json all 404/15,118), so these two 200s are real bodies, not a catch-all. (2) A COMPLETE CENSUS OF THE sicli BOOK. The Doc-O-Matic search index at https://docs.oracle.com/en/industries/food-beverage/simphony/sicli/fti/FTI_Files.json (795,900 bytes, found from scripts/branding-Website.js) is the publisher's own file manifest: 7,786 entries of title+path. All 7,786 were fetched at HTTP 200, 0 failures, 156,641,767 bytes on disk. This retires the 'sicli is a FLOOR - roughly 700 of 7,600+ pages held' caveat that capped several cells of this record. (3) ssimm.pdf NOW EXTRACTS. https://docs.oracle.com/en/industries/food-beverage/simphony/ssimm/ssimm.pdf (Release 19.10, G49773-01, June 2026, 2,640,247 bytes) extracts with pdftotext -layout to 894,704 characters, positive control Simphony 154 / SIM 488. A prior note's claim that it 'did not text-extract for me' is FALSE of the current file. (4) www.oracle.com NO LONGER 403s. Several notes on this record rest on 'www.oracle.com returns 403 to every retrieval'. It returns 200 today to an ordinary browser UA. robots.txt (2,649 bytes, byte-identical to the copy cached 2026-08-10) NAMES ClaudeBot in a group whose rules are Disallow /a/ocom/docs/gated/, /splash/, /us/, /_qa/, /a/ocom/resources/, /financial-services/ofss/, /a/ocom/docs/corporate/pricing/ and three named PDFs, then Allow: /; none of the pages below is under a barred path and none was fetched with a UA swap. sitemap-core.xml yields a bounded 44-URL food-beverage corpus, all 200. (5) PDF-ONLY BACK-OFFICE API BOOKS, none in any prior corpus: lmapi E90995_32.pdf (Labor Management API, 196,436 chars), lmsch E90996_16.pdf (Scheduler RESTful API, 52,958), glpoa E91264_08.pdf (Gift and Loyalty POS Web Services API, 108,066), impoa E91249_09.pdf (Inventory Master Data Web Services, 55,473), immda E91248_07.pdf (Inventory POS Web Services, 48,212), dacsr G21944_03.pdf (Reporting DB Access, 239,447). EVIDENCE. In the Gen2 spec, definition condimentPrefixes.prefixType reads: '"Type of a condiment prefix. Possible values: \"description\" \"no\" \"add\" \"substitute\""' - four types, none of them positional. A check condiment (CheckCondimentItem) carries condimentId, prefixes, definitionSequence, name, quantity, unitPrice, priceSequence, total, seat, referenceText, surcharge, isDefault, atDefaultSetting, itemDiscounts: there is no side, section, half, fraction or coordinate property on which a kitchen renderer could act. The configuration API agrees: MenuItemClass2.condimentPrefixType is a single integer and the prefix flags are printMainLevelPrefixAndSuffix, printSubLevelPrefixAndSuffix and supportEnhancedPrefixMode - all print-text switches. So a site that names a 'description' prefix '1/2' gets that string printed as text in front of a condiment; the item is still ordered once and whole, and no renderer is told where on the pie it sits. That is a naming convention, not placement, and it is the trap in this cell. BOUND/CONTROLS. Denominator: the 5,214,948-byte ccapi spec + the 297,397-byte Gen2 spec, tokenised, word-boundary, case-insensitive. Zeros in BOTH: fraction 0, topping 0, placement 0 (Gen2), and in Gen2 also half 0 and quarter 0. Positive controls: ccapi condiment 490, Gen2 condiment 44. POISON, all read: ccapi 'half' 2 is one rounding rule ('"round the change due down instead of up ... exactly half of the rounding number"'); 'quarter' 7 is the fiscal start-of-quarter autosequence (sOQPCAutoSeqObjNum, sOQAlternateDates); 'pizza' 6 is an image altText EXAMPLE VALUE on the menu-item content object; 'placement' 5 in ccapi is kdsProdLocation, '"The placement of production item counters on the display. 1 - Top, 2 - Bottom"'; 'section' 29/23 is JSON prose. This sits alongside the existing note's kdscu r_kds_chit_layouts.htm enumeration of every chit layout style Simphony ships, none of which renders a sectioned or graphical pie. Retrieved 2026-09-17. https://docs.oracle.com/en/industries/food-beverage/simphony/omsstsg2api/swagger.json · retrieved 2026-09-17 adversarially verified

A bumped ticket can be recalled/unbumped, and an individual item can be refired or reprinted without re-entering the order.

kitchen-recall-refire

The POS guide documents "Re-firing Items to the Order Device", and the KDS guide documents bump bar and toolbar functions covering review and recall of bumped orders. https://docs.oracle.com/en/industries/food-beverage/simphony/sipou/toc.htm · retrieved 2026-08-02

Edits made in the POS to an order already displayed in the kitchen visually flag the added, changed, or removed items on the live ticket. differentiator

kitchen-order-modification-alerts

KDS Highlight Schemes can colour chits by order type and production item, and Menu Item Timing documents Voiding Timed Items. Explicit add/change/remove flagging on a chit already displayed is not documented. https://docs.oracle.com/en/industries/food-beverage/simphony/kdscu/toc.htm · retrieved 2026-08-02

Bumping an order ready triggers a guest-facing notification — SMS/text, app push, or an order-status display board — without a separate product purchase. differentiator

kitchen-guest-ready-notification

A first-party Order Status Display plug-in (19.8.4.1) drives a guest-facing status board off "an in-memory snapshot of Kitchen Display System (KDS) data" with multi-revenue-center filtering. The shortfall is the claim's "without a separate product purchase" test: Simphony Kitchen Display Services Cloud Service (B81484) is "required for each Kitchen Display System (KDS) client connected to the Simphony system" and "is required even if the customer is using a non-Oracle KDS client solution". SMS and app push are not documented as first-party at all. https://docs.oracle.com/cd/F14820_01/doc.191/f15063/c_lic_simphony_cloud.htm · retrieved 2026-08-02 adversarially verified

Waste, spoilage, and remakes can be logged directly at the kitchen/KDS screen with reason codes, and the entry depletes inventory.

kitchen-waste-logging

Waste is a documented first-class construct — Menu Item Waste, Declaring Waste, Correcting Waste Checks, Menu Item Waste Reports — and Inventory Management books unbooked POS waste checks, so the entry does deplete inventory. The shortfall is where: waste is declared through a waste check at the POS workstation, not from the KDS screen, and reason codes on the POS waste entry are not documented. https://docs.oracle.com/en/industries/food-beverage/simphony/sipou/toc.htm · retrieved 2026-08-02

Reports actual ticket and per-station times (average and percentile) sliced by daypart, station, and order channel, exportable to CSV or an API.

kitchen-speed-of-service-reporting

Reporting and Analytics ships Speed of Service reports in four variants (TSR/QSR x add-on/inclusive tax), plus Kitchen Performance, Kitchen Display Detail by station and Kitchen Display Orders by Check. https://docs.oracle.com/en/industries/food-beverage/back-office/20.1/rarrg/toc.htm · retrieved 2026-08-02

Generates prep lists or predicted prep quantities from historical sales and forecast demand, surfaced to kitchen staff as a daily prep task list.

kitchen-prep-forecasting

Inventory Management documents Production, Forecast Out of Stock, and Preparation and Thaw Pull statistics, and Labor Management adds forecast-driven staffing. A kitchen-facing daily prep task list generated from forecast demand is not documented as a shipped screen. https://docs.oracle.com/en/industries/food-beverage/back-office/20.1/invug/toc.htm · retrieved 2026-08-02

Product includes a native in-house driver module: drivers are first-class entities with clock-in/out, assignment state (in-store / on-run / returning), and per-driver run history reportable from the POS itself (not via a third-party add-on).

delivery-driver-roster

REVERSES A FALSE PREMISE. The prior verdict said "No driver as an employee class exists". The Simphony POS Client (.NET) Extension API Reference (sicli, Copyright "2010, 2025") shows the opposite: the EmployeeInfo class carries the properties "IsAvailableForDelivery" and "IsCourier" alongside EmployeeNumber, FirstName, LastName and RevenueCenter, so courier is a flag on the first-class Simphony employee record, not an absent entity. Corroborating members, each in the same book: EmployeeFilterParameters exposes "CourierFilter" and "CourierFilterIndex" and EmployeeInfoList exposes "CourierFilters" (html_31ab9023-243f-eedc-e08f-1e55d193e03c.htm, html_e1d89396-bd25-020d-52cd-df98d03a3974.htm), so the employee list is filterable to couriers; OpsContext has "UpdateCourierList" — "Update Courier List and flag details as changed for DTO Delivery Dispatch screen" (html_293ce7bf-bb93-7337-e3df-c930686c3377.htm); CheckSummaryData carries "DeliveryEmployeeID" ("Delivery employee id") and "DeliveryEmployeeName" ("Delivery Employee name") (html_eaebf60b-d691-4f9b-1241-b52a1c70465d.htm), which is per-run assignment history at check level; and OpsCommandType has "AddDeliveryEmployee", "RemoveDeliveryEmployee" and "RemoveCourier" — "Used to remove courier from a check." (html_2bc1a16d-0660-d84f-3fd1-51ec307768dc.htm). Couriers are Simphony employees, so the labor-clock-in-at-pos punch surface covers their clock-in/out. Partial, not yes, for two reasons. First, source class: an extension API reference proves the client exposes courier objects; it is weaker than a user-guide chapter showing an operator working a roster, and Oracle publishes no such chapter in any prose book held here. Second, the driver-facing half is explicitly reserved: OpsCommandType marks "EmployeeSelfAvailability" and "DeliveryEmployeeAvailability" as "RFU", so a driver marking their own availability is not shipped (the manager-side "IsAvailableForDelivery" property and the OpsRequestType "EmployeeAvailablility" / "Show Delivery Employee Availability" dialog are not so marked). No documented in-store / on-run / returning state machine was found. sicli is a floor (~700 of 7,600+ pages held), so this establishes presence and can never establish the remaining absence. CITATION REPAIRED 2026-09-09: the sicli book was regenerated and every topic moved from /sicli/html_<guid>.htm to /sicli/html/<guid>.htm. The old address returned a 404 byte-identical to a fabricated control; the page itself is unchanged and still serves at 200. https://docs.oracle.com/en/industries/food-beverage/simphony/sicli/html/e905423a-a186-8ac7-ca37-d3a45c38f474.htm · retrieved 2026-09-09 adversarially verified

Provides a dedicated dispatch/expo screen showing undispatched orders, driver availability, and elapsed time per order, with multi-order run batching (assigning 2+ orders to one driver as a single run).

delivery-dispatch-board

REVERSES A FALSE PREMISE. The prior verdict said "there is no assign-to-driver surface". Oracle names the screen by name: the OpsContext class documents the method "UpdateCourierList" as "Update Courier List and flag details as changed for DTO Delivery Dispatch screen", and DTO is expanded in the same book as "DTO (Delivery Takeout Order)". OpsContext also carries "SelectedCourierListUpdated" — "Determine if the selected courier list has changed or not" — and "DeliveryCheckActive" ("True if there is a currently active delivery guest check") and "DTOCheckActive" ("True if there is a currently active takeout, curbside or delivery guest check"). The board's other three asks are each evidenced in the same book: driver availability via OpsRequestType "EmployeeAvailablility" — "Show Delivery Employee Availability" — and "DTOViewCourierDialog" — "Displays a DTO view courier dialog given an employee id" (html_25aa611a-211f-ac66-1ecd-74ec9890469b.htm); order filtering via OpsCommandType "DTOApplyDeliveryCheckFilter", "DTOClearDeliveryCheckFilter" and "DTOApplyCourierFilter"; and multi-order run batching via "AssignMultipleDeliveryEmployee" and "UpdateMultipleDeliveryOrderStatus" (html_2bc1a16d-0660-d84f-3fd1-51ec307768dc.htm). Dispatch state is also persisted downstream: the Database Access Cloud Service Reference (back-office/20.1/dacsr, https://docs.oracle.com/en/industries/food-beverage/back-office/20.1/dacsr/G21944_03.pdf) defines a VRO_SOS_GUEST_CHECK_HIST view of speed-of-service data for past business date guest checks whose Date columns include "DISPATCHTIME" ("Dispatch Time") and "UNDISPATCHTIME" ("Undispatched Time") next to "APPROXDELIVERYTIME", "PREPDONETIME", "CALLBEGUNTIME" and "CALLANSWERTIME", so undispatched-vs-dispatched is a reportable order state, not a KDS placeholder. Partial rather than yes: every one of the DTO screen's own commands is annotated "Micros internal use only.", meaning they are the shipped screen's internals rather than an extensibility contract, and Oracle publishes no operator-facing chapter, screenshot or field list for the Delivery Dispatch screen in any prose book held here. Elapsed time per order is inferable from the quote/actual timestamps but is not shown as a board column anywhere. sicli is a floor (~700 of 7,600+ pages). CITATION REPAIRED 2026-09-09: the sicli book was regenerated and every topic moved from /sicli/html_<guid>.htm to /sicli/html/<guid>.htm. The old address returned a 404 byte-identical to a fabricated control; the page itself is unchanged and still serves at 200. https://docs.oracle.com/en/industries/food-beverage/simphony/sicli/html/293ce7bf-bb93-7337-e3df-c930686c3377.htm · retrieved 2026-09-09 adversarially verified

Dispatch includes a live map view with geocoded stops and system-generated route sequencing (turn order optimization) for a multi-stop run, not just a static address list. differentiator

delivery-route-map

Upheld, but the previous rationale overstated the enumeration and that overstatement is withdrawn. It said the OpsCommandType listing contains no map, route, stop-sequencing, optimize or navigation member of any kind -- that was this record's own wording, and it is wrong. It contains one that is close: DTOLocateDeliveryDriver. That member does not rescue the claim, and cannot, for two reasons. Its entire published description is 'Micros internal use only.', so nothing is documented about what it does -- and it is one of 182 members on this page carrying that same sentence and no behaviour. More decisively, the claim asks for a live map view with GEOCODED STOPS and system-generated route sequencing, and nothing in Simphony geocodes a guest address: across a 1,405-page corpus of the sicli book read 2026-09-09 by href fixpoint from its own default topic, plus the Enterprise Cash Management chapter, the GloriaFood book contents and the Simphony library registry, `geocode`, `geocoding`, `map view`, `live map`, `polyline`, `waypoint`, `route optimization`, `turn by turn`, `stop sequence` and `sequencing` occur zero times, tokenised and as bare substrings alike. The two near-misses are both the wrong sense -- EditRoutingGroups is 'Edit routing groups', which is kitchen order-device routing, and Navigate means 'Navigate to the first page/tab sheet'. A locate command with no geocoded guest address cannot sequence a multi-stop run. Two limits the reader must carry. sicli is enormous -- the fixpoint had 34,883 URLs still queued when the crawl was capped at 1,400 pages -- so a corpus-wide zero here is a bounded absence, not a census. And the OpsCommandType enumeration, which IS a complete member list for its own type, is a ceiling on member NAMES ONLY: 182 of its members are documented with the single sentence 'Micros internal use only.' and carry no behavioural description at all, so the enumeration cannot bound what an undocumented member does. https://docs.oracle.com/en/industries/food-beverage/simphony/sicli/html/2bc1a16d-0660-d84f-3fd1-51ec307768dc.htm · retrieved 2026-09-09 adversarially verified

Captures live driver GPS position from a driver-facing mobile app and surfaces it back to the dispatch screen. differentiator

delivery-driver-tracking

CLAIM: captures live driver GPS position from a driver-facing mobile app and surfaces it back to the dispatch screen. VERDICT: no. The existing note held this at unknown expressly because sicli was a FLOOR (about 700 of 7,600+ pages) and because OpsCommandType contains a member named DTOLocateDeliveryDriver whose meaning could not be read. Both blockers are now removed. NEW SURFACES FOUND IN THE 323rd, none named by any prior note or atlas file. (1) ANONYMOUS OPENAPI SPECS on docs.oracle.com, unlinked from any toc text but referenced by the book toc: https://docs.oracle.com/en/industries/food-beverage/simphony/ccapi/swagger.json - Simphony 'Configuration and Content API Guide', info.version 2026.06.15, 5,214,948 bytes, 887 paths / 887 operations, 721 definitions, 2,283 distinct property names; and https://docs.oracle.com/en/industries/food-beverage/simphony/omsstsg2api/swagger.json - 'Simphony Transaction Services Gen2 API Guide', info.version 2026.08.15, 297,397 bytes, 30 paths / 36 operations, 110 definitions. Soft-404 control: the same host answers every unknown path with an identical 15,118-byte HTML 404 (ccapi/openapi.json, simim/swagger.json, simts/swagger.json all 404/15,118), so these two 200s are real bodies, not a catch-all. (2) A COMPLETE CENSUS OF THE sicli BOOK. The Doc-O-Matic search index at https://docs.oracle.com/en/industries/food-beverage/simphony/sicli/fti/FTI_Files.json (795,900 bytes, found from scripts/branding-Website.js) is the publisher's own file manifest: 7,786 entries of title+path. All 7,786 were fetched at HTTP 200, 0 failures, 156,641,767 bytes on disk. This retires the 'sicli is a FLOOR - roughly 700 of 7,600+ pages held' caveat that capped several cells of this record. (3) ssimm.pdf NOW EXTRACTS. https://docs.oracle.com/en/industries/food-beverage/simphony/ssimm/ssimm.pdf (Release 19.10, G49773-01, June 2026, 2,640,247 bytes) extracts with pdftotext -layout to 894,704 characters, positive control Simphony 154 / SIM 488. A prior note's claim that it 'did not text-extract for me' is FALSE of the current file. (4) www.oracle.com NO LONGER 403s. Several notes on this record rest on 'www.oracle.com returns 403 to every retrieval'. It returns 200 today to an ordinary browser UA. robots.txt (2,649 bytes, byte-identical to the copy cached 2026-08-10) NAMES ClaudeBot in a group whose rules are Disallow /a/ocom/docs/gated/, /splash/, /us/, /_qa/, /a/ocom/resources/, /financial-services/ofss/, /a/ocom/docs/corporate/pricing/ and three named PDFs, then Allow: /; none of the pages below is under a barred path and none was fetched with a UA swap. sitemap-core.xml yields a bounded 44-URL food-beverage corpus, all 200. (5) PDF-ONLY BACK-OFFICE API BOOKS, none in any prior corpus: lmapi E90995_32.pdf (Labor Management API, 196,436 chars), lmsch E90996_16.pdf (Scheduler RESTful API, 52,958), glpoa E91264_08.pdf (Gift and Loyalty POS Web Services API, 108,066), impoa E91249_09.pdf (Inventory Master Data Web Services, 55,473), immda E91248_07.pdf (Inventory POS Web Services, 48,212), dacsr G21944_03.pdf (Reporting DB Access, 239,447). EVIDENCE. (a) OpsCommandType Enumeration (sicli html/2bc1a16d-0660-d84f-3fd1-51ec307768dc.htm, 252,920 bytes) is a CLOSED enumeration of 660 rows, read in full. Its delivery family is: AssignDeliveryEmployee 'RFU'; DeliveryEmployeeAvailability 'RFU'; RemoveCourier 'Used to remove courier from a check.'; DeliveryQuoteTimeOverride 'Change the delivery quote time of the current check'; ChangePickupOrDeliveryDateTime; and 26 DTO* members every one of which reads 'Micros internal use only.' with no description - including DTOLocateDeliveryDriver, DTOViewCourierDialog, DTOApplyCourierFilter and AssignMultipleDeliveryEmployee. 'Locate' is undefined there and sits among dialog, filter and tab commands. (b) Across the COMPLETE 7,786-topic sicli census the words latitude, longitude, GPS, geolocation, coordinate and geofence score ZERO, so no member, parameter, property or remark in the entire POS-client extension API - the API the DTO Delivery Dispatch screen is itself part of - ever carries a position. (c) The two published REST specs agree. In ccapi, latitude/longitude exist on exactly six definitions and all are the RESTAURANT's address: '"The revenue center latitude. Latitude must be within range -90 to +90"' (RevenueCenterInsert/Update/GETv1/GETv2) and '"The property latitude"' (Location, Locationv2, LocationInsert/UpdateRequestBody). In Gen2, the only geo type is GeoLocation, '"Coordinate of a location"', used by distanceLocation ('"The distance in meters between the location and the point defined in the request"'), i.e. a store finder. BOUND/CONTROLS. Denominators: 7,786 sicli topics / 156,641,767 bytes bound to the publisher's own FTI_Files.json manifest with zero unfetched; 5,214,948-byte ccapi spec; 297,397-byte Gen2 spec. Tokenised, word-boundary, case-insensitive. sicli positives: Simphony 54,534 across 7,786 files, OpsContext 6,477, check 3,701. sicli delivery 67 in 22 files, courier 27 in 17 files, dispatch 4 in 3 files - so the vocabulary IS present and it is the absence of position that is being measured, not a dead corpus. POISON: ccapi 'driver' 85 is a SOFTWARE driver (enableLoyaltyDriver, enablePaymentDriver, enableStoredValueDriver) plus printTwoLinesOfDiscretionaryDriverData, a card-receipt print flag; ccapi 'courier' 4 is the font name 'Courier New' on the customer display. SCOPE OF THE NO: Simphony ships no driver-facing mobile app in any of these surfaces, and a third-party marketplace tracking its own courier in its own app is not this claim. Retrieved 2026-09-17. https://docs.oracle.com/en/industries/food-beverage/simphony/sicli/html/2bc1a16d-0660-d84f-3fd1-51ec307768dc.htm · retrieved 2026-09-17 adversarially verified

Delivery areas can be defined as arbitrary map polygons or by drive-time isochrones, not solely as a radius or a ZIP/postcode list. differentiator

delivery-zones-polygon

Upheld and now cited to the enumeration it rests on. Zone in Simphony is a tier of the Enterprise > Property > Revenue Center > Zone configuration hierarchy -- an inheritance scope for records such as payment drivers -- not a geographic boundary, and the cited command surface, which enumerates the Delivery Takeout Order dispatch screen in full (check filters, courier filters, guest-info and delivery-info tabs, order notes, quote refresh, multi-order assignment), carries no zone, area or boundary member. Across a 1,405-page corpus of the sicli book read 2026-09-09 by href fixpoint from its own default topic, plus the Enterprise Cash Management chapter, the GloriaFood book contents and the Simphony library registry, `delivery zone`, `delivery area`, `polygon`, `isochrone`, `drive time`, `radius`, `postcode`, `postal code list`, `boundary` and `geofence` occur zero times, tokenised and as bare substrings alike. The only geospatial construct held anywhere is the store-location and revenue-centre geoLocation latitude/longitude pair in the Transaction Services Gen2 and Kiosk JS APIs, used to find restaurants near a guest -- the inverse of bounding a delivery area. Two limits the reader must carry. sicli is enormous -- the fixpoint had 34,883 URLs still queued when the crawl was capped at 1,400 pages -- so a corpus-wide zero here is a bounded absence, not a census. And the OpsCommandType enumeration, which IS a complete member list for its own type, is a ceiling on member NAMES ONLY: 182 of its members are documented with the single sentence 'Micros internal use only.' and carry no behavioural description at all, so the enumeration cannot bound what an undocumented member does. https://docs.oracle.com/en/industries/food-beverage/simphony/sicli/html/2bc1a16d-0660-d84f-3fd1-51ec307768dc.htm · retrieved 2026-09-09 adversarially verified

Each delivery zone carries its own independently configurable delivery fee, order minimum, and quoted promise time, applied automatically from the validated customer address.

delivery-zone-pricing

Upheld. The claim needs a per-zone fee, a per-zone order minimum and a per-zone promise time, all applied automatically from a validated customer address, and each of the three preconditions fails independently. There is no delivery-zone construct to scope a price to (see delivery-zones-polygon: `delivery zone`, `polygon`, `isochrone`, `radius` and `boundary` are all zero across a 1,405-page corpus of the sicli book read 2026-09-09 by href fixpoint from its own default topic, plus the Enterprise Cash Management chapter, the GloriaFood book contents and the Simphony library registry). There is no address validation to trigger one (see delivery-address-validation). And the quote-time controls the cited enumeration does document are manual, not zone-derived -- DeliveryQuoteTimeOverride and ChangePickupOrDeliveryDateTime are per-check operator actions. The delivery charge Oracle does document is a flat service charge. Note that Simphony DOES run first-party delivery -- the old rationale's claim that delivery charges are only the marketplace's is dead, since this enumeration carries couriers, delivery-employee assignment and first-party quote times -- so this is a real gap in a real product, not an artefact of Simphony being order-injection only. Two limits the reader must carry. sicli is enormous -- the fixpoint had 34,883 URLs still queued when the crawl was capped at 1,400 pages -- so a corpus-wide zero here is a bounded absence, not a census. And the OpsCommandType enumeration, which IS a complete member list for its own type, is a ceiling on member NAMES ONLY: 182 of its members are documented with the single sentence 'Micros internal use only.' and carry no behavioural description at all, so the enumeration cannot bound what an undocumented member does. https://docs.oracle.com/en/industries/food-beverage/simphony/sicli/html/2bc1a16d-0660-d84f-3fd1-51ec307768dc.htm · retrieved 2026-09-09 adversarially verified

Address entry is validated/geocoded against a mapping service at order time and rejects or flags out-of-zone addresses before the order is accepted.

delivery-address-validation

Upheld on the validation ask, with capture conceded. An operator plainly types a delivery address into Simphony: the cited enumeration carries DTOGuestInfoTabSave, DTOGuestInfoTabClear, DTODeliveryInfoTabSave, DTODeliveryInfoTabClear, DTOUpdateCustomerData and DTOUpdateOrderInfoData, and CheckSummaryData carries CustomerDetails, described as 'Customer information - currently used by DTO (Delivery Takeout Order)'. What the claim asks is whether that address is verified -- geocoded, checked against a serviceable boundary, or flagged out of area -- and nothing does: `geocode`, `geocoding`, `boundary`, `geofence` and `delivery area` are zero across a 1,405-page corpus of the sicli book read 2026-09-09 by href fixpoint from its own default topic, plus the Enterprise Cash Management chapter, the GloriaFood book contents and the Simphony library registry, tokenised and as bare substrings, and there is no boundary construct to check an address against in the first place. The only WGS84 coordinates in the whole documentation set describe store locations, not guests. The address print tokens in the Gift and Loyalty guide are loyalty-account fields rendered on a chit, not a validation step. Two limits the reader must carry. sicli is enormous -- the fixpoint had 34,883 URLs still queued when the crawl was capped at 1,400 pages -- so a corpus-wide zero here is a bounded absence, not a census. And the OpsCommandType enumeration, which IS a complete member list for its own type, is a ceiling on member NAMES ONLY: 182 of its members are documented with the single sentence 'Micros internal use only.' and carry no behavioural description at all, so the enumeration cannot bound what an undocumented member does. https://docs.oracle.com/en/industries/food-beverage/simphony/sicli/html/2bc1a16d-0660-d84f-3fd1-51ec307768dc.htm · retrieved 2026-09-09 adversarially verified

Tracks per-delivery driver compensation inputs — mileage or distance driven per run, per-delivery flat reimbursement, and driver-retained tips — and exports them to payroll as separate reimbursement vs. wage lines. differentiator

delivery-driver-comp

Upheld. Simphony does have a driver entity -- employees carry IsCourier and IsAvailableForDelivery flags and a check carries a DeliveryEmployeeID -- so the question is compensation, not existence. The claim wants mileage or distance per run, a per-delivery flat reimbursement, and driver-retained tips, exported to payroll as separate reimbursement and wage lines. None of the vocabulary exists: `mileage`, `miles driven`, `distance driven`, `reimbursement`, `run pay` and `trip pay` occur zero times across a 1,405-page corpus of the sicli book read 2026-09-09 by href fixpoint from its own default topic, plus the Enterprise Cash Management chapter, the GloriaFood book contents and the Simphony library registry, tokenised and as bare substrings alike. The cited enumeration's courier members are all assignment, filtering, arrival and removal -- AddDeliveryEmployee, AssignDeliveryEmployee, AssignMultipleDeliveryEmployee, DTOApplyCourierFilter, DTOViewCourierDialog, RemoveCourier, RemoveDeliveryEmployee, DeliveryEmployeeAvailability, PickupPersonArrival -- and not one of them is an earning, a distance or a payout. Labor Management's employee and payroll surface enumerates payroll ID, employee role, address and job codes with no per-delivery earning type. There is no distance field anywhere for a rate to multiply. Two limits the reader must carry. sicli is enormous -- the fixpoint had 34,883 URLs still queued when the crawl was capped at 1,400 pages -- so a corpus-wide zero here is a bounded absence, not a census. And the OpsCommandType enumeration, which IS a complete member list for its own type, is a ceiling on member NAMES ONLY: 182 of its members are documented with the single sentence 'Micros internal use only.' and carry no behavioural description at all, so the enumeration cannot bound what an undocumented member does. https://docs.oracle.com/en/industries/food-beverage/simphony/sicli/html/2bc1a16d-0660-d84f-3fd1-51ec307768dc.htm · retrieved 2026-09-09 adversarially verified

Provides a driver cash bank / settle-up flow that reconciles cash collected, orders assigned, and tips owed at end of shift, producing a per-driver over/short figure.

delivery-cash-reconcile

Upheld, and the citation is the chapter that enumerates the receptacles. Enterprise Cash Management names the containers Simphony can reconcile -- tills, safes and server banks, with count sheets and deposits -- and a driver bank is not among them. Across a 1,405-page corpus of the sicli book read 2026-09-09 by href fixpoint from its own default topic, plus the Enterprise Cash Management chapter, the GloriaFood book contents and the Simphony library registry, `driver bank`, `courier bank`, `settle up`, `over/short`, `over short`, `cash owed` and `driver settlement` occur zero times, tokenised and as bare substrings alike. The command surface does carry cash-management members such as AddToSafe and CashManagementDepositDate, so this is not a gap in what the enumeration covers -- cash management is present and per-driver settlement simply is not in it. What Simphony has instead is an arrival timestamp, PickupPersonArrival, described as recording 'the arrival of pick up person (customer or courier) arrival date and time', plus an order-to-courier assignment. An arrival time and an assignment are not a reconciliation of cash collected against orders assigned and tips owed, and produce no per-driver over/short figure. Two limits the reader must carry. sicli is enormous -- the fixpoint had 34,883 URLs still queued when the crawl was capped at 1,400 pages -- so a corpus-wide zero here is a bounded absence, not a census. And the OpsCommandType enumeration, which IS a complete member list for its own type, is a ceiling on member NAMES ONLY: 182 of its members are documented with the single sentence 'Micros internal use only.' and carry no behavioural description at all, so the enumeration cannot bound what an undocumented member does. https://docs.oracle.com/en/industries/food-beverage/simphony/simcg/c_ecm.htm · retrieved 2026-09-09 adversarially verified

Can hand a first-party order to an on-demand courier marketplace (DoorDash Drive, Uber Direct, Nash, Relay or equivalent) natively from the POS, with the courier quote and status returning into the order record.

delivery-daas-dispatch

328th: THE LAST UNBOUNDED SURFACE THIS NOTE NAMED IS NOW READ, AND IT CARRIES NO COURIER HAND-OFF, SO THE CELL MOVES TO NO. The 326th note closed with 'Unknown stands only because Digital Ordering itself is still unbounded'. Oracle's first-party ordering front end for Simphony is Mobile Order and Pay, and it is configured from the Frontline Manager module: the Oracle Simphony Frontline Manager User Guide (G49756-01, docs.oracle.com/en/industries/food-beverage/simphony/simfl/) was walked from its own toc.htm to a link fixpoint - 25 of 25 topics, 2 rounds, 0 failures, 32,872 characters; the nonsense control is this host's 15,118-byte 404 page, which /simphony/simdo/ and /digital-ordering/ both return (no separate Digital Ordering book is published). Its whole Mobile Order and Pay chapter is a six-step guided connection (map RVC, connection details, images, hours, legal policies, activate) whose entire delivery vocabulary is ONE line in the pre-flight checklist: 'Service Charges (tips, delivery fees if applicable)'. Tokenised word-boundary case-insensitive over the complete book: courier 0, dispatch 0, DoorDash 0, Uber 0, driver 0, 'third party' 0. So Oracle's own ordering product takes delivery money and dispatches nobody. BOUND, four published vendor surfaces, two of them CLOSED enumerations: (1) sicli, the POS Client .NET Extension API Reference, 7,786 of 7,786 topics from the publisher's own fti/FTI_Files.json manifest, whose 660-row OpsCommandType enumeration contains no command to request, quote, cancel or track an on-demand courier job - only in-house members (RemoveCourier, DeliveryQuoteTimeOverride, 26 'Micros internal use only' DTO members, AssignDeliveryEmployee and DeliveryEmployeeAvailability both 'RFU'); (2) ccapi swagger.json (887 operations, 721 definitions, 2,283 property names), whose EMCModule table names all 128 configurable EMC modules and includes no delivery, courier, dispatch or delivery-zone module - POISON already recorded: its courier=4 is the font 'Courier New' and its driver=85 is PaymentDriver/LoyaltyDriver/StoredValueDriver; (3) the Transaction Services Gen2 spec; (4) the GloriaFood Integration Guide, 34/34 topics, courier 0/dispatch 0. The published Delivery Connectors are marketplace order INJECTION (DoorDash Marketplace, Uber Eats/Postmates, Deliveroo, Rappi, Skip), the opposite direction from this claim. No quote, fee or courier-status field returns into the check on any surface. Retrieved 2026-09-18. https://docs.oracle.com/en/industries/food-beverage/simphony/simfl/c_mobile_order_pay.htm · retrieved 2026-09-18 adversarially verified

Supports hybrid dispatch: rules that automatically overflow an order to a DaaS courier when no in-house driver is available, out of zone, or past a wait threshold. differentiator

delivery-daas-fallback

328th: MOVED TO NO, because the half of this claim that was still open closed. This note has stood at unknown because 'the claim's other half - a DaaS courier to overflow TO - is unresolved in delivery-daas-dispatch'; that cell is now a bounded no (Oracle's first-party ordering product, Mobile Order and Pay, is documented only in the Frontline Manager User Guide G49756-01 - 25 of 25 topics walked to a link fixpoint, 0 failures, 32,872 characters - and scores courier 0, dispatch 0, DoorDash 0, Uber 0, driver 0). With no DaaS hand-off to overflow to, no hybrid rule can exist. The other three inputs remain measured as absent over a complete census rather than a floor: geofence 0, latitude 0, longitude 0, GPS 0, coordinate 0 across all 7,786 sicli topics, so there is no delivery zone or boundary construct; the ccapi spec's 128-name EMCModule enumeration has no delivery-zone or wait-threshold module; and the two commands that would let driver availability drive automatic behaviour, AssignDeliveryEmployee and DeliveryEmployeeAvailability, are both marked 'RFU' in the closed 660-row OpsCommandType enumeration, i.e. reserved rather than shipped. Every shipped delivery command is a manual single-check operator action. Retrieved 2026-09-18. https://docs.oracle.com/en/industries/food-beverage/simphony/simfl/c_mobile_order_pay.htm · retrieved 2026-09-18 adversarially verified

Offers direct, first-party certified API integrations with DoorDash, Uber Eats, and Grubhub marketplaces (vendor-owned, not solely resold through Otter/Deliverect/Chowly/ItsaCheckmate middleware). differentiator

delivery-3p-direct-integration

Oracle ships vendor-owned Delivery Connectors for Deliveroo, DoorDash, Rappi, Skip The Dishes and Uber Eats/Postmates with no middleware. Grubhub is absent from the supported list, so the DoorDash + Uber Eats + Grubhub trio most US operators need is incomplete. https://docs.oracle.com/en/industries/food-beverage/simphony/simcg/c_delivery_connectors.htm · retrieved 2026-08-02

Third-party marketplace orders inject automatically into the POS as normal tickets that fire to KDS/printers without tablet re-keying or manual accept.

delivery-3p-injection

The Uber Eats connector configuration includes the Order Type applied to orders received from Uber Eats, the Tender Name used to settle them, the Employee they are assigned to, and open-discount handling — i.e. marketplace orders land as real Simphony checks. https://docs.oracle.com/en/industries/food-beverage/simphony/simcg/t_dc_add_ubereats.htm · retrieved 2026-08-02

Menu, pricing, modifiers, and photos publish from the POS master menu out to connected third-party marketplaces, including channel-specific price markups, without maintaining a separate menu in each portal.

delivery-menu-push

Menu push is configured field by field: Parent and Condiment Price Sequence Levels, Image Slot Number, SLU Slot, four Combo Sizes, Default Condiment Group Name, condiment-group exclusions, menu display title and service-period hours by day of week. https://docs.oracle.com/en/industries/food-beverage/simphony/simcg/t_dc_add_ubereats.htm · retrieved 2026-08-02

Marking an item or modifier 86'd in the POS pushes item-level out-of-stock status to connected third-party channels in near real time, and restores it on availability (DoorDash requires item and item-option 86ing of new POS partners).

delivery-86-sync

Configure Menu Items (DoorDash): "Change the availability status of a menu item to generate a notification through the delivery application, advising DoorDash of the menu item's new status (unavailable or available). These updates are immediately sent to DoorDash and will update in near real time." t_dc_menu_items_ubereats.htm repeats it verbatim for Uber Eats, and the restore direction is explicit in "unavailable or available". Shortfalls against the claim as worded: only two of the five supported providers - the Configure Menu Items topics for Deliveroo, Rappi and Skip The Dishes contain no availability-notification step; and item level only - Oracle documents no condiment/modifier (item-option) availability push, which is exactly what DoorDash requires of new POS partners. The only condiment-level control published is the static ExcludeFromDeliveryPlatforms data extension, which permanently hides an item or combo group member from the provider menu rather than 86ing it. https://docs.oracle.com/en/industries/food-beverage/simphony/simcg/t_dc_menu_items_doordash.htm · retrieved 2026-08-08

Store can be paused/deactivated on each connected third-party marketplace from inside the POS with a timed auto-reactivation, rather than only from each marketplace's own tablet or portal.

delivery-store-pause

Disable Delivery Service Provider: "Access Delivery Connectors from Simphony Home. Navigate to the location. Click the ellipsis adjacent to the location, and then select Deactivate Connection." It is per location and per provider, applies to all five supported providers, and c_dc_status.htm confirms Inactive is a first-class integration state ("the integration configuration has been completed but is not yet connected to Simphony, or has been deactivated"), so the connection can be turned off and back on from Oracle's own console rather than the marketplace's tablet. Shortfalls: there is no timed auto-reactivation - nothing in the chapter schedules a resume, and reactivation is a manual step whose effect the DoorDash wizard warns is not immediate ("one hour after activation, the store will be visible and ready for ordering on the delivery service provider website"); and it is a cloud admin action in Simphony Home behind a Delivery Connectors access privilege, not a busy-mode button on the POS workstation. https://docs.oracle.com/en/industries/food-beverage/simphony/simcg/t_dc_disable.htm · retrieved 2026-08-08

Produces a third-party reconciliation report matching marketplace payout deposits to POS-recorded 3P sales, itemizing commission, marketing fees, refunds/adjustments, and identifying missing or unpaid orders. differentiator

delivery-3p-reconciliation

Simphony reports the POS side of the claim and only the POS side. Order Channel Sales Mix is a "Menu item sales and performance report that shows order" channel detail, consisting of charts and a table showing "major group, family group, and menu item sales details" by order channel; the same book also ships Order Channel Sales and Operations, Order Channel Employee Sales and All Checks for an Order Channel. Nothing matches a marketplace PAYOUT. This kills the proposal that the payment endpoints score it: the Payout Reconciliation report in the payments book is card acquiring, scoped by "Follows Oracle Payment Cloud Service data retention", and Payout Transaction Detail drills from Payouts Summary or Reconciliation on payment-service-provider references -- these reconcile Oracle Payments deposits, not DoorDash or Uber Eats remittances. No report in the Reporting and Analytics Reports Reference -- held whole here at 223 topics, zero remaining queue -- itemizes commission or marketing fees or identifies missing/unpaid marketplace orders. Corpus date note: back-office is release 20.1. https://docs.oracle.com/en/industries/food-beverage/back-office/20.1/rarrg/c_order_channel_sales_add.htm · retrieved 2026-09-05 adversarially verified

Vendor exposes integration health to the operator — failed/rejected order injections, connection status per channel, and alerts on failure — rather than failing silently. differentiator

delivery-injection-error-visibility

View Delivery Connector Status gives the operator a per-location, per-provider integration console: "If your enterprise has existing Delivery Connector integrations, you can see an overview of the locations, the delivery service provider for each location, and the status", groupable by Location, Delivery Service or Status, with an enumerated status set - Active ("integration configuration has been completed and the delivery platform is successfully connected to Simphony"), Inactive, In Progress, and Error ("indicates integration failure. If this is an unexpected status, contact Support to start a case to analyze the cause of the issue"). Shortfalls: this is connection health, not order health - there is no failed or rejected order-injection queue, no per-order error detail and no alerting, and the Error state's documented remedy is to open an Oracle Support case. Simphony's own alerting stops at the store boundary: Property Parameters option 53 - Enable Workstation Alerting and the Show Checks With Failed Prints To KDS/Order Device key cover orders failing to reach an order device, and sipou c_workstation_unsent_checks_warning.htm warns on unsent checks from a workstation. https://docs.oracle.com/en/industries/food-beverage/simphony/simcg/c_dc_status.htm · retrieved 2026-08-08

Guests receive a branded order status / driver tracking page or SMS link on the restaurant's own domain for first-party delivery orders, driven by real order and driver state.

delivery-tracking-page

Upheld on the guest-facing ask. The claim's own precondition is now satisfiable -- Simphony has real driver state (courier-flagged employees, per-check delivery-employee assignment, dispatch and undispatch timestamps in the reporting views) and real order state (requested, quoted and actual delivery date-times) -- so the old premise that this is marketplace injection with no fleet is dead. What is missing is the surface the guest sees. The cited enumeration is entirely operator-side: every DTO member drives a dispatch screen tab, filter or save, and no notification, SMS, status-link or tracking-URL member appears in it. Across a 1,405-page corpus of the sicli book read 2026-09-09 by href fixpoint from its own default topic, plus the Enterprise Cash Management chapter, the GloriaFood book contents and the Simphony library registry, `tracking page`, `order status page`, `track your order`, `sms link`, `status link` and `tracking url` occur zero times, tokenised and as bare substrings alike; notification reads 53 times and never once means a guest message -- it is the .NET event-notification plumbing of the extension API. The digital-ordering surface Oracle documents in this corpus, the GloriaFood integration book, covers menu, discounts, service and delivery charges, tips, order types and fulfilment time with no guest tracking page. Caveat the reader should carry: Oracle's separately documented Digital Ordering product is not in this corpus. Two limits the reader must carry. sicli is enormous -- the fixpoint had 34,883 URLs still queued when the crawl was capped at 1,400 pages -- so a corpus-wide zero here is a bounded absence, not a census. And the OpsCommandType enumeration, which IS a complete member list for its own type, is a ceiling on member NAMES ONLY: 182 of its members are documented with the single sentence 'Micros internal use only.' and carry no behavioural description at all, so the enumeration cannot bound what an undocumented member does. https://docs.oracle.com/en/industries/food-beverage/simphony/sicli/html/2bc1a16d-0660-d84f-3fd1-51ec307768dc.htm · retrieved 2026-09-09 adversarially verified

Quoted delivery promise times adjust dynamically from current kitchen load, driver availability, and zone drive time, rather than a fixed per-store constant. differentiator

delivery-promise-time

REVERSES A FALSE PREMISE. The prior verdict said "No first-party delivery promise time or quote engine exists. Quote times on marketplace orders are computed by the marketplace." Simphony quotes delivery itself, on its own check record. The CheckSummaryData class carries "DeliveryQuoteTime" ("Delivery quote time in minutes"), "DeliveryQuoteType" ("Delivery quote type"), "PickupQuoteTime" ("Preparation quote time in minutes"), "PickupQuoteType", "RequestedDeliveryDateTimeLocal" ("Requested delivery date and time"), "QuotedDeliveryDateTimeLocal" ("Quoted delivery date and time") and "ActualDeliveryDateTimeLocal" ("Actual delivery date and time") — a requested / quoted / actual triple, which is a quote engine with its own accuracy measurement. OpsCommandType adds the override surface: "DeliveryQuoteTimeOverride" — "Change the delivery quote time of the current check"; "CheckQuoteTimeOverride" — "Change the prep quote time of the current check"; "DailyQuoteTimeOverride" — "Change the prep quote time for an Order Type for the rest of the day"; "ChangePickupOrDeliveryDateTime" (html_2bc1a16d-0660-d84f-3fd1-51ec307768dc.htm). Partial, and the shortfall is exactly what the claim asks for: every documented adjustment is a MANUAL override by an operator, per check or per Order Type for the rest of the day. Nothing held states that the quote is computed from current kitchen load, courier availability or zone drive time — and there is no zone drive time to compute from, since no delivery-area construct is evidenced anywhere. The one suggestive member, "RefreshQuote", is annotated "Micros internal use only." with no description. sicli is a floor, so the dynamic half is unevidenced rather than shown absent. CITATION REPAIRED 2026-09-09: the sicli book was regenerated and every topic moved from /sicli/html_<guid>.htm to /sicli/html/<guid>.htm. The old address returned a 404 byte-identical to a fabricated control; the page itself is unchanged and still serves at 200. https://docs.oracle.com/en/industries/food-beverage/simphony/sicli/html/eaebf60b-d691-4f9b-1241-b52a1c70465d.htm · retrieved 2026-09-09 adversarially verified

Vendor documents explicit offline behavior for delivery: whether cash delivery orders, driver assignment, and driver settlement continue during an internet outage.

delivery-offline-behavior

330th: NEW SURFACE - the two STORE-LEVEL operator manuals and the Networking Excellence Guide, which no prior pass on this record had opened (q323-q328 read sicli, simcg, rause, ccapi, Gen2 and the back-office PDFs). Walked to an href fixpoint at 200: simmu POS Manager User Guide 92 topics, sipou POS Employee User Guide 200 topics, resnw Networking Excellence Guide 77 topics = 369 topics / 548,682 characters, 0 failures (nonsense control: this host answers an absent topic with an identical 15,118-byte 404 page). VALUE MOVED unknown -> partial because these books show Oracle DOES document offline behaviour function-by-function, and one of the claim's three conjuncts is met while two are not. MET - cash continues: simmu/c_ecm_till_offline.htm 'When a workstation that supports a cash drawer is offline, you can open a new offline till and assign or unassign users. These workstation operators can perform most Cash Management functions on an offline till session, including: Tendering transactions on guest checks ... Depositing cash: The application creates an offline bank deposit on the local workstation to accept the cash deposit', and simmu/c_ecm_server_bank_offline.htm gives the same for a server bank plus 'After the workstation re-connects online ... the application synchronizes all offline sessions and activity performed on the offline workstation'. The same books state per-function offline outcomes for Team Service (sipou/c_checks_team_service_check_handling.htm 'Transaction Handling When Offline'), events (t_events_begin_end.htm 'When a workstation is offline and has no connection to the Check and Posting Service (CAPS), events cannot start or end'), clock-in, deposits, workstation lock/unlock (Table 3-1 Workstation Offline Scenarios) and two offline-only reports. NOT MET - driver assignment and driver settlement: the delivery-agent workflow lives in simmu chapter 7 Order Information Service - c_order_information_service.htm, t_order_information_service_assign_check_delivery_agent.htm ('You can assign one or more checks to a delivery agent (also called a runner). This function transfers the check to the delivery agent ... Click the Get Check Detail button. Click the Send Request button. The check changes to the Assigned status.') and t_order_information_service_close_check_after_delivery.htm (Delivered / Delivery Failed / Delivered Without Alcohol / Cancelled) - and the word offline does not occur in any of them. Tokenised word-boundary case-insensitive over all 369 topics: 'offline' 62 hits in 20 files, 'delivery' 21 hits in 10 files, 'courier' 0, 'dispatch' 0, 'delivery dispatch' 0; the offline set and the delivery set intersect in exactly one file, the navigation toc.htm, and in no prose topic. resnw, the book whose whole subject is connectivity loss (wireless.htm, wi-fi-dependenthinderedrestricted_property.htm 'offline mode occurs more frequently in these environments'), lists the consequences as check sharing, recovery and financial discrepancies and never mentions delivery, a runner or a driver. So Simphony documents that an offline workstation can still take and cash-tender an order, and documents nothing about whether check assignment to a runner or the delivered/failed settlement functions work while offline. Retrieved 2026-09-18. https://docs.oracle.com/en/industries/food-beverage/simphony/simmu/c_ecm_till_offline.htm · retrieved 2026-09-18 adversarially verified

Vendor ships a first-party, commission-free web ordering site on the restaurant's own branding/domain that writes orders directly into the POS with no per-order marketplace commission.

digital-first-party-web

Oracle publishes a Simphony/GloriaFood integration configuration guide covering EMC setup, tender media for Pay In-Store and Pay Online With Credit Card, order types, discounts, service charges, menu tags, menu items and automatic order acceptance — GloriaFood is an Oracle-owned commission-free ordering product, so this is genuinely first-party. Two shortfalls: the guide is scoped to Simphony Essentials, and orders reach the POS over Transaction Services Gen2, which is a separately licensed SKU. https://docs.oracle.com/en/industries/food-beverage/simphony/simgi/toc.htm · retrieved 2026-08-02

The web/app ordering menu is generated from the same POS menu record as in-store — one item edit propagates to all first-party digital channels without a separate digital menu build.

digital-menu-single-source

The GloriaFood guide configures Menu Items, Menu Tags and Screen Lookups on the Simphony side before GloriaFood setup, which implies the POS menu is the source. No documented automatic push keeping the GloriaFood menu in sync with subsequent EMC edits was found. https://docs.oracle.com/en/industries/food-beverage/simphony/simgi/toc.htm · retrieved 2026-08-02

Vendor offers a branded native iOS and Android ordering app (published under the restaurant's own brand in the App Store/Play Store), not only a mobile web page or a shared multi-restaurant marketplace app. differentiator

digital-native-app

GloriaFood (Oracle-owned, and the online-ordering platform Oracle documents for Simphony) sells a white-label app: "This is your own, custom-built mobile app for Android and iOS... The apps are automatically published to Google and Apple stores and any changes you make later are also automatically updated." Shortfall: this is a GloriaFood vendor feature page, not Oracle product documentation -- the Simphony/GloriaFood integration guide (simgi) documents only menu, discount and service-charge sync plus order injection and never mentions a branded app, and simgi/c_version_support.htm caps the integration at "One to three sites" and lists "Customizations to front-end journey or workflow" as not supported. No Oracle-documented first-party branded consumer app exists for Simphony proper. https://www.gloriafood.com/white-label-food-ordering-app · retrieved 2026-08-08

Guests can create an account with saved addresses, saved (tokenized) payment methods, and one-tap reorder of a previous order across first-party channels.

digital-account-saved-payment

GloriaFood's white-label app page states "the checkout form is prefilled based on previous orders, while the delivery address can be selected from a list of saved addresses" -- saved addresses and returning-guest prefill are documented. Shortfalls: no saved/tokenized card on file is documented anywhere (Oracle's simgi/c_version_support.htm states online payment runs through "Stripe and/or PayPal" and simgi/t_emc_tender_cc.htm states "The Simphony Cloud Service does not process GloriaFood credit card transactions"), and no one-tap reorder of a previous order is documented -- prefilling a checkout form is not reorder. https://www.gloriafood.com/white-label-food-ordering-app · retrieved 2026-08-08

Digital checkout presents configurable or algorithmic upsell/cross-sell suggestions (rules-based add-ons or personalized recommendations from order history), with attach-rate reporting on those suggestions. differentiator

digital-upsell-engine

Simphony's digital checkout surface with documented upsell is the kiosk: Simphony Kiosk 26.1, released August 24, 2026, "is a guest-facing, self-service UI using core Simphony POS client functionality" whose "application supports menu browsing, item configuration, cart review, optional upsell and tips, payment, and receipt workflows", configured through the Simphony Kiosk Configurator. PARTIAL on three counts. Whether the suggestions are rules-based or personalized from order history is not documented -- 'optional upsell' is the whole of it, and the Kiosk JavaScript API (sikio) documents cart and availability events with no suggestion object. The online-ordering channel is unmeasured: the GloriaFood book simgi holds zero files in this corpus. And attach-rate reporting is absent from the Reporting and Analytics Reports Reference held whole at 223 topics. The stronger-sounding line, "Conversational ordering encourages cross-selling and upselling", is on the www.oracle.com Simphony product page and is grade C marketing, so it is not the citation here. https://docs.oracle.com/en/industries/food-beverage/simphony/plug-ins.html · retrieved 2026-09-05 adversarially verified

Supports future/scheduled orders with per-daypart throttling — capacity limits on orders or items per time slot that automatically close slots when the kitchen is saturated.

digital-scheduled-pacing

Future/scheduled digital orders are documented and configured in EMC: RVC Parameters > Autofire carries an Autofire Employee, Autofire Workstation, Default Autofire Tender/Media, option "3 - Enable Autofire in this Revenue Center", and a "Maximum Days" field -- "the maximum number of days (in the future) that Autofire checks can be scheduled", which the guide says must match "Minimum time in advance in Table Reservation and Scheduled Orders from GloriaFood". Order Type Parameters > Service Level Time sets "the number of minutes an order will fire to the kitchen before the guest or delivery driver arrives". Shortfall: this is a lead-time and horizon control only -- no per-daypart or per-time-slot capacity limit on orders or items, and no automatic closing of a saturated slot, is documented on the Simphony side of the integration. https://docs.oracle.com/en/industries/food-beverage/simphony/simgi/t_emc_fulfillment_time.htm · retrieved 2026-08-08

Single digital ordering flow supports pickup, curbside (with arrival check-in), dine-in/QR table ordering, and delivery, with mode-specific fees and prep timing.

digital-fulfillment-modes

The GloriaFood integration configures order types and tenders for online orders including Pay In-Store and Pay Online With Credit Card, and Order Channels separately name kiosk, drive-thru, in-restaurant and delivery aggregator. Curbside arrival check-in is not documented. https://docs.oracle.com/en/industries/food-beverage/simphony/simgi/toc.htm · retrieved 2026-08-02

Supports guest-facing QR scan-to-order and/or scan-to-pay at the table that opens or attaches to the existing POS check, including splitting and tipping.

digital-qr-table

Simphony documents Guest Pay, which attaches to the existing open check and does handle tipping: Tender Parameters > Guest Pay options, a CreditDebit:Loadable / CreditAuthAndPay payment command, a charge-tip service charge with "9 - Charged Tip Required", and three suggested tip percentages per order type plus "13 - Hide Custom Tip Button" and "14 - Hide No Tip Button". Shortfalls: Guest Pay is explicitly not a guest-facing QR scan -- it is "a means for guests to pay their checks with a credit card through the mobile device that the server uses to take orders" and is "only supported when using workstation types 1 - Mobile and 7 - Oracle Payments Order and Pay"; no check splitting is documented in the Guest Pay flow; and GloriaFood's QR Code Ordering channel opens a new GloriaFood order rather than attaching to an existing POS check. https://docs.oracle.com/en/industries/food-beverage/simphony/simcg/t_payments_configure_guest_pay.htm · retrieved 2026-08-08

Vendor ships a self-order kiosk running the same menu and modifier logic as the POS, with accessibility-compliant UI and unattended EMV payment. differentiator

digital-kiosk

The Simphony Kiosk plug-in (19.8.3.4) runs the same EMC menu and modifier engine and ships Gift and Loyalty and Givex helpers, with a Kiosk JavaScript API reference published separately. Accessibility conformance and unattended-EMV specifics are not documented. https://docs.oracle.com/en/industries/food-beverage/simphony/plug-ins.html · retrieved 2026-08-02

Supports group ordering: a shareable link where multiple participants add their own items to one order under a per-person or total spend cap, with split or single payment.

digital-group-ordering

CLAIM: group ordering - a shareable link where multiple participants add their own items to one order under a per-person or total spend cap, with split or single payment. VERDICT: no. Every conjunct fails and the vocabulary for each is absent from two complete corpora. EVIDENCE: `group order` = 1 of 1,357 documents and that one hit is POISON - marketing prose about large tickets, 'Clients placing large group orders that can overcrowd your kitchen' (https://www.gloriafood.com/restaurant-pre-order-system), on a page whose actual feature is scheduling for later ('Customers can order food in advance, anytime, anywhere, and schedule it for their desired time slot'), not a shared cart. `shareable` 0 of 185 GloriaFood pages and 2 of 1,172 Oracle topics, both unrelated (a menu-item and a service-charge configuration field); `split payment` 0 of 185; no per-participant cart, participant cap or per-person spend cap topic exists in the 845-topic Simphony Configuration Guide or the 33-topic GloriaFood Integration Guide. The closed channel enumeration on all 185 GloriaFood pages ('QR Code Ordering, Website Ordering, Facebook Ordering' / 'Scheduled Orders, Food Delivery, Food for Takeaway, Table Reservations, Hotel Ordering System') has no group-ordering member. BOUND: two independent corpora, both taken to 100% of their own publisher manifest today. (1) Oracle's own DITA book manifests: every topic href in the toc.htm of six Simphony/Back-Office books was fetched live, 1,172 of 1,172 at HTTP 200, 17 MB HTML / 2.60 MB stripped text - simcg Configuration Guide 845 topics, rause Reporting and Analytics User Guide 169, sical Client Deployment 57, gnlug Gift and Loyalty 40, simgi GloriaFood Integration Guide 33 (the WHOLE of Oracle's documented first-party digital-ordering surface), simsg Security Guide 28. Prior passes enumerated these TOCs by TITLE only; this is the first body-level census. Soft-200 control: simcg/t_zzz_nope_qq.htm returns 404 (a 15,118-byte error page), so the 1,172 200s are real bodies (smallest 4,635 bytes). (2) GloriaFood's own site, bounded by its sitemap.xml (186 locs) which is an href FIXPOINT - of 118 internal hrefs on a sampled page only 2 content pages (benefits-of-google-my-business-for-restaurants, gloriafood-success-stories), the 10 locale roots and 5 CSS assets sit outside it - 185 of 186 fetched at 200 (mobile-apps-for-restaurant-owners 404s), 1.11 MB stripped text. Live controls prove both corpora are readable and the vocabulary space is not dead: `google my business` fires 62 times across 51 GloriaFood pages, `SMS` 80 times across 62, `MDM` 20 times across 7 Oracle topics, `offline` 94 times across 36. POISON FOUND AND EXCLUDED: on www.oracle.com's Simphony page the only `Google` and the only `wallet` are the SAME sentence about payment instruments - 'Accept payments from consumers using the method they prefer: debit cards, credit cards, Apple Pay, Samsung Wallet, and Google Pay' - so an untokenised Google/wallet search over Oracle marketing manufactures a false positive; the single `group order` hit in the GloriaFood corpus is marketing prose about big tickets ('Clients placing large group orders that can overcrowd your kitchen') on /restaurant-pre-order-system, not a shared cart; the single `wallet` hit there is 'an empty stomach leads to an empty pocket. Or wallet'; and `conversational` fires 41 times in 18 Oracle topics but is Simphony's CONVERSATIONAL ORDERING order-entry mode, not chat. Retrieved 2026-09-17. https://docs.oracle.com/en/industries/food-beverage/simphony/simgi/index.html · retrieved 2026-09-17 adversarially verified

Offers a distinct catering ordering flow with separate catering menu/minimums, lead-time rules, quotes or proposals, deposits, and invoice/house-account or ACH payment terms. differentiator

digital-catering-portal

Oracle Restaurants Suites Management Cloud Service (docs.oracle.com user guide smusg G55858-02, dcterms.created 2026-08-11; configuration guide smcfg G55857-01, 2026-07-01; retrieved 2026-09-13) is a separately named advance-ordering application for premium-suite food and beverage. It posts orders to Simphony: smcfg/connect_venue_to_simphony.htm says 'you must link your venue to Simphony by providing essential information, including your organization details and API credentials'. Conjuncts met. (1) Separate menu and pricing. smusg/menus.htm: 'You can designate whether the menu will be available for recurring orders, PAR (pre-event) orders, or both.' smusg/items.htm: 'Each serving size can have separate price points for pre-order and event day options.' (2) Lead-time rule. smusg/events_module.htm has events 'specifying attributes such as event type, template, performer or team names, event start date, event code, and pre-order cutoff time', with statuses 'Accepting Pre-Orders' and 'Pre-Orders Closed'. (3) Invoice terms. smusg/account_settings.htm: 'They can choose to either Bill to Invoice (generating an invoice for later payment) or pay by selecting one of the credit cards they have previously stored in Suites.' smcfg/venue_details_operational_settings.htm adds that 'Suites automatically authorizes the payment method for the full order amount when an event's status is set to Live'. SHORTFALLS: (a) Neither book (127 topics) documents order minimums, quotes or proposals, deposits, or ACH payment. The only 'minimum' is a suite PAR restock level, and pre-authorization is not a deposit. (b) The flow is limited to stadium and arena suites whose assigned accounts order against scheduled events. It is not a general restaurant catering channel for off-premise orders. (c) Oracle's 2026-03-18 announcement said Suites Management 'will be available initially for customers in North America within the next 12 months', and no general-availability statement was found. Hence partial. https://docs.oracle.com/en/industries/food-beverage/suites-management/latest/smusg/account_settings.htm · retrieved 2026-09-13 adversarially verified

Vendor offers AI voice phone ordering (native or a named certified partner) that answers inbound calls and injects the completed order into the POS without staff transcription. differentiator

digital-voice-ai-phone

Via named third-party partners on Oracle's marketplace, not native. Oracle's own Simphony drive-thru page says 'The Oracle Cloud Marketplace offers a broad collection of fully vetted Simphony integration partners.' Oracle Restaurants Marketplace listing 'SoundHound AI - Automated Food Ordering for Greater Efficiency and Convenience' (created 2026-03-18; read 2026-09-12): 'SoundHound AI helps merchants maximize their revenue and efficiency with Drive-Thru, Kiosk, Call-to-Order, Text-to-Order, Scan-to-Order, In-App and In-Car Voice Ordering.' It also says: 'Integrate seamlessly with Oracle Simphony with a simple and straightforward process'. Its related documents include a press item titled 'Torchy’s Tacos Debuts SoundHound’s Voice AI Phone Ordering Across All Locations' and a report titled 'ISV Partner Validation Report_19.7_Conversational_AI'. That report's link returned 401 'PAR does not exist' on 2026-09-12, so it is unread. Checkmate listing (ItsaCheckmate, updated 2025-01-06): 'Voice AI: Provides innovative voice AI solutions for phone and drive-thru orders' and 'POS System Integration: Ensures compatibility with major POS systems like Oracle Simphony, minimizing manual entry'. SHORTFALLS: (1) no retrieved source states that a completed AI phone order is injected into Simphony without staff transcription. For SoundHound, 'integrate seamlessly' is the only POS statement, and the validation reports that might describe it could not be opened. Checkmate says only 'minimizing manual entry'. (2) Not native. (3) Partner-authored marketing copy only. https://public.marketplace.us-ashburn-1.oci.oraclecloud.com/20180828/listings/ocid1.mktpublisting.oc1.iad.amaaaaaaa6iiraaadgc4svvdjx24x6kvma53vvzbzcv5d3er2xyw3myjq6ea · retrieved 2026-09-12 adversarially verified

Supports AI voice ordering at the drive-thru lane, integrated with the POS menu/modifiers and with escalation-to-human handoff.

digital-drivethru-ai

Via a named, Oracle-validated third-party partner, not native. Oracle Restaurants Marketplace listing 'Presto - Leader in drive-thru voice AI' (Presto Automation; version '3.11.0 or later' released 2024-09-19, listing updated 2024-12-03; read 2026-09-12): 'Presto Voice™ integrates with the Oracle Micros POS system and becomes your AI Voice assistant for QSR drive-thru operations.' The linked Oracle Partner Validation Report (Presto, v1.5, April 2024; Oracle validation 'Complete' 17-Sep-2024) says, in the partner-provided section: 'Presto voice is a drive-thru voice assistant, driven by AI with advanced human supervision. When installed, Presto Voice interacts, takes customer drive thru orders and injects them into the Point of Sale System', with 'Check API - Order injection, Pull check' and 'Configuration API - Menu data synchronization'. The Partner Implementation Guide (v1.3) configures 'Menu Item Definitions, Family Groups, and Condiment Group Names'. The SoundHound AI Marketplace listing (created 2026-03-18) also offers 'Drive-Thru ... Voice Ordering' and says 'Integrate seamlessly with Oracle Simphony'. SHORTFALLS: (1) no escalation-to-human handoff to store staff is described by either partner. 'Advanced human supervision' is Presto's own supervision, not a crew takeover in the lane. (2) Not native to Simphony. It needs a Presto agreement and add-on licensing ('Is Add-On Licensing Required? Yes'). (3) All capability statements are partner-authored. https://public.marketplace.us-ashburn-1.oci.oraclecloud.com/20180828/listings/175816627 · retrieved 2026-09-12 adversarially verified

Supports conversational SMS or chat ordering/reordering (text-to-order or text-a-link) that lands in the POS.

digital-sms-ordering

CLAIM: conversational SMS or chat ordering/reordering (text-to-order or text-a-link) that lands in the POS. VERDICT: no, and the decisive evidence is affirmative rather than an absence: Oracle's own digital-ordering product instructs the operator to send SMS FROM A HANDSET THEMSELVES, which is incompatible with a platform text-to-order channel. EVIDENCE: the only SMS how-to GloriaFood publishes is titled 'SMS Marketing For Restaurants Using A Standard Phone' - 'How to do SMS marketing using a standard phone' (https://www.gloriafood.com/restaurant-ideas/sms-marketing-for-restaurants); it is outbound marketing from the operator's own handset, with no inbound order path and no platform sending. CONTROLS: `text-to-order` 0 of 1,357 documents; `text message` 5 hits in 3 GloriaFood pages, all marketing advice, and 0 in the 1,172 Oracle topics; `SMS` is live in the corpus (80 hits across 62 GloriaFood pages) yet every occurrence is marketing or notification, and in Oracle's 1,172 topics `SMS` occurs 5 times in 3 topics - two payment-driver topics where SMS is the payment service-model abbreviation, and one MFA topic. Gift and Loyalty's coupon Issue Instructions enumeration (Issue at POS Terminal / Not Issued at POS Terminal / Issued by Email) likewise has no SMS member. BOUND: two independent corpora, both taken to 100% of their own publisher manifest today. (1) Oracle's own DITA book manifests: every topic href in the toc.htm of six Simphony/Back-Office books was fetched live, 1,172 of 1,172 at HTTP 200, 17 MB HTML / 2.60 MB stripped text - simcg Configuration Guide 845 topics, rause Reporting and Analytics User Guide 169, sical Client Deployment 57, gnlug Gift and Loyalty 40, simgi GloriaFood Integration Guide 33 (the WHOLE of Oracle's documented first-party digital-ordering surface), simsg Security Guide 28. Prior passes enumerated these TOCs by TITLE only; this is the first body-level census. Soft-200 control: simcg/t_zzz_nope_qq.htm returns 404 (a 15,118-byte error page), so the 1,172 200s are real bodies (smallest 4,635 bytes). (2) GloriaFood's own site, bounded by its sitemap.xml (186 locs) which is an href FIXPOINT - of 118 internal hrefs on a sampled page only 2 content pages (benefits-of-google-my-business-for-restaurants, gloriafood-success-stories), the 10 locale roots and 5 CSS assets sit outside it - 185 of 186 fetched at 200 (mobile-apps-for-restaurant-owners 404s), 1.11 MB stripped text. Live controls prove both corpora are readable and the vocabulary space is not dead: `google my business` fires 62 times across 51 GloriaFood pages, `SMS` 80 times across 62, `MDM` 20 times across 7 Oracle topics, `offline` 94 times across 36. POISON FOUND AND EXCLUDED: on www.oracle.com's Simphony page the only `Google` and the only `wallet` are the SAME sentence about payment instruments - 'Accept payments from consumers using the method they prefer: debit cards, credit cards, Apple Pay, Samsung Wallet, and Google Pay' - so an untokenised Google/wallet search over Oracle marketing manufactures a false positive; the single `group order` hit in the GloriaFood corpus is marketing prose about big tickets ('Clients placing large group orders that can overcrowd your kitchen') on /restaurant-pre-order-system, not a shared cart; the single `wallet` hit there is 'an empty stomach leads to an empty pocket. Or wallet'; and `conversational` fires 41 times in 18 Oracle topics but is Simphony's CONVERSATIONAL ORDERING order-entry mode, not chat. Retrieved 2026-09-17. https://www.gloriafood.com/restaurant-ideas/sms-marketing-for-restaurants · retrieved 2026-09-17 adversarially verified

Supports Order with Google — the restaurant's direct ordering link is provisioned to the Google Business Profile as an ordering option (ideally set as 'Preferred by Business'), rather than leaving marketplace links as the only choice. differentiator

digital-google-order

CLAIM: Order with Google - the restaurant's direct ordering link is provisioned to the Google Business Profile as an ordering option, ideally 'Preferred by Business'. VERDICT: no. This is the first POSITIVE statement of the absence rather than a failure to find one. EVIDENCE: Oracle's first-party digital-ordering product (GloriaFood, Oracle-owned, documented by Oracle as the simgi book) publishes its OWN instruction for what an operator should do about Google, and it is a manual listing claim with the ordering site in the website field - not link provisioning: 'IMPORTANT: Make sure the website you have online ordering activated on is the URL domain that you will mention on your Google business page as your business website' (https://www.gloriafood.com/restaurant-ideas/google-my-business-for-restaurants). The same page's how-to is 'Step 1: Create a Google account... Step 2: Go to Google My Business and add your business listing', and it closes 'Get these things done and enjoy improved visibility on Google!' - visibility, not an ordering action. The product's own channel enumeration, repeated in the nav of all 185 pages, is closed and has no Google member: 'Food ordering: Overview, QR Code Ordering, Website Ordering, Facebook Ordering' plus 'Restaurant Services: Scheduled Orders, Food Delivery, Food for Takeaway, Table Reservations, Hotel Ordering System'. The 33 publishing/setup topics of Oracle's GloriaFood Integration Guide (https://docs.oracle.com/en/industries/food-beverage/simphony/simgi/) hold zero `google` of any kind. CONTROLS (tokenised, case-insensitive, word-boundary, over both corpora = 1,357 documents): `order with google` 0; `reserve with google` 0; `preferred by business` 0; `google business profile` 1 - the GloriaFood page above, naming the listing, not provisioning an order link. Every `google` inside the 1,172 Oracle topics is simsg's Android OS security chapter (6) or rause's supported-browser list (2). BOUND: two independent corpora, both taken to 100% of their own publisher manifest today. (1) Oracle's own DITA book manifests: every topic href in the toc.htm of six Simphony/Back-Office books was fetched live, 1,172 of 1,172 at HTTP 200, 17 MB HTML / 2.60 MB stripped text - simcg Configuration Guide 845 topics, rause Reporting and Analytics User Guide 169, sical Client Deployment 57, gnlug Gift and Loyalty 40, simgi GloriaFood Integration Guide 33 (the WHOLE of Oracle's documented first-party digital-ordering surface), simsg Security Guide 28. Prior passes enumerated these TOCs by TITLE only; this is the first body-level census. Soft-200 control: simcg/t_zzz_nope_qq.htm returns 404 (a 15,118-byte error page), so the 1,172 200s are real bodies (smallest 4,635 bytes). (2) GloriaFood's own site, bounded by its sitemap.xml (186 locs) which is an href FIXPOINT - of 118 internal hrefs on a sampled page only 2 content pages (benefits-of-google-my-business-for-restaurants, gloriafood-success-stories), the 10 locale roots and 5 CSS assets sit outside it - 185 of 186 fetched at 200 (mobile-apps-for-restaurant-owners 404s), 1.11 MB stripped text. Live controls prove both corpora are readable and the vocabulary space is not dead: `google my business` fires 62 times across 51 GloriaFood pages, `SMS` 80 times across 62, `MDM` 20 times across 7 Oracle topics, `offline` 94 times across 36. POISON FOUND AND EXCLUDED: on www.oracle.com's Simphony page the only `Google` and the only `wallet` are the SAME sentence about payment instruments - 'Accept payments from consumers using the method they prefer: debit cards, credit cards, Apple Pay, Samsung Wallet, and Google Pay' - so an untokenised Google/wallet search over Oracle marketing manufactures a false positive; the single `group order` hit in the GloriaFood corpus is marketing prose about big tickets ('Clients placing large group orders that can overcrowd your kitchen') on /restaurant-pre-order-system, not a shared cart; the single `wallet` hit there is 'an empty stomach leads to an empty pocket. Or wallet'; and `conversational` fires 41 times in 18 Oracle topics but is Simphony's CONVERSATIONAL ORDERING order-entry mode, not chat. Retrieved 2026-09-17. https://www.gloriafood.com/restaurant-ideas/google-my-business-for-restaurants · retrieved 2026-09-17 adversarially verified

Supports Apple Business Connect ordering placement — an 'Order Food' custom action on the Apple Maps place card pointing at the vendor's first-party ordering flow.

digital-apple-business-connect

CLAIM: Apple Business Connect ordering placement - an 'Order Food' custom action on the Apple Maps place card pointing at the vendor's first-party ordering flow. VERDICT: no. EVIDENCE: `apple business connect` = 0 and `apple maps` = 0 across BOTH complete corpora (1,172 Oracle topic bodies and 185 GloriaFood pages). Oracle's GloriaFood Integration Guide is now held whole (33 of 33 topics, fetched at 200), and the only Apple surface named anywhere in the product's own closed channel enumeration is the branded iOS app; the place-card / custom-action vocabulary does not exist in either publisher's text. That enumeration is closed and published on every one of the 185 pages: 'Food ordering: Overview, QR Code Ordering, Website Ordering, Facebook Ordering' + 'Restaurant Services: Scheduled Orders, Food Delivery, Food for Takeaway, Table Reservations, Hotel Ordering System'. BOUND: two independent corpora, both taken to 100% of their own publisher manifest today. (1) Oracle's own DITA book manifests: every topic href in the toc.htm of six Simphony/Back-Office books was fetched live, 1,172 of 1,172 at HTTP 200, 17 MB HTML / 2.60 MB stripped text - simcg Configuration Guide 845 topics, rause Reporting and Analytics User Guide 169, sical Client Deployment 57, gnlug Gift and Loyalty 40, simgi GloriaFood Integration Guide 33 (the WHOLE of Oracle's documented first-party digital-ordering surface), simsg Security Guide 28. Prior passes enumerated these TOCs by TITLE only; this is the first body-level census. Soft-200 control: simcg/t_zzz_nope_qq.htm returns 404 (a 15,118-byte error page), so the 1,172 200s are real bodies (smallest 4,635 bytes). (2) GloriaFood's own site, bounded by its sitemap.xml (186 locs) which is an href FIXPOINT - of 118 internal hrefs on a sampled page only 2 content pages (benefits-of-google-my-business-for-restaurants, gloriafood-success-stories), the 10 locale roots and 5 CSS assets sit outside it - 185 of 186 fetched at 200 (mobile-apps-for-restaurant-owners 404s), 1.11 MB stripped text. Live controls prove both corpora are readable and the vocabulary space is not dead: `google my business` fires 62 times across 51 GloriaFood pages, `SMS` 80 times across 62, `MDM` 20 times across 7 Oracle topics, `offline` 94 times across 36. POISON FOUND AND EXCLUDED: on www.oracle.com's Simphony page the only `Google` and the only `wallet` are the SAME sentence about payment instruments - 'Accept payments from consumers using the method they prefer: debit cards, credit cards, Apple Pay, Samsung Wallet, and Google Pay' - so an untokenised Google/wallet search over Oracle marketing manufactures a false positive; the single `group order` hit in the GloriaFood corpus is marketing prose about big tickets ('Clients placing large group orders that can overcrowd your kitchen') on /restaurant-pre-order-system, not a shared cart; the single `wallet` hit there is 'an empty stomach leads to an empty pocket. Or wallet'; and `conversational` fires 41 times in 18 Oracle topics but is Simphony's CONVERSATIONAL ORDERING order-entry mode, not chat. Retrieved 2026-09-17. https://docs.oracle.com/en/industries/food-beverage/simphony/simgi/index.html · retrieved 2026-09-17 adversarially verified

Loyalty accrual and redemption work inside the first-party digital ordering flow using the same guest identity as in-store, not as a separate post-purchase enrollment.

digital-loyalty-attach

The POS guide documents loyalty balance inquiry, issuing and redeeming points and coupons and applying a loyalty card to a check, and the GloriaFood integration configures discounts on the Simphony side. Loyalty enrolment and redemption inside the GloriaFood ordering flow is not documented. https://docs.oracle.com/en/industries/food-beverage/simphony/sipou/toc.htm · retrieved 2026-08-02

Supports guest subscription / membership programs (recurring billing for a delivery-fee waiver, a per-period item entitlement, or a paid loyalty tier) managed in the platform.

digital-subscriptions

Gift and Loyalty User Guide (release 20.1), 'Setting Up Reloading Meal Cards', a book-level page previously uncited by this record. It configures a per-period recurring value entitlement on a stored-value account: the operator enters 'Period Reload Amount' and 'Period Carry over Amount' on the Gift or Debit/Credit/Award tab. PARTIAL because this is the entitlement half only -- the book documents no recurring BILLING of the guest, no paid loyalty tier, and no delivery-fee-waiver membership; the nearest related page in the same book sets up membership discount cards, again with no subscription charge. Anything stronger would have to come from the CrowdTwist library, which was not mined this session. https://docs.oracle.com/en/industries/food-beverage/back-office/20.1/gnlug/t_using_mealcard.htm · retrieved 2026-09-05 adversarially verified

Discounts, coupon codes, and loyalty offers are defined once and honored identically across POS, kiosk, and first-party digital channels, with channel eligibility controls.

digital-promo-parity

Discounts genuinely are defined once and pushed to the digital channel: simgi documents "Managing the Simphony content that appears in GloriaFood, including... Discounts", with separate topics for GloriaFood Managed Discounts and Simphony Automatic Discounts, plus service charges, delivery charges and tips. Named shortfall, from Oracle's own unsupported list in c_version_support.htm: "The following features are not supported with GloriaFood: ... First buy promo discounts ... Gift and Loyalty". Loyalty offers and coupons therefore do NOT carry to the first-party digital channel at all, so parity across POS, kiosk and digital is broken for the loyalty half of the claim; no channel-eligibility flag on a discount record is documented. https://docs.oracle.com/en/industries/food-beverage/simphony/simgi/c_version_support.htm · retrieved 2026-08-08

Vendor documents that the operator owns and can export first-party guest records (email, phone, consented marketing status, order history) in bulk, without a fee or vendor approval. differentiator

digital-guest-data-ownership

Oracle Cloud Hosting and Delivery Policies commit to making Your Content retrievable in a structured, machine-readable format for 60 days after termination. No Simphony-specific self-serve bulk guest export in the product UI is documented, and the policy is generic to Oracle Cloud rather than Simphony. https://www.oracle.com/contracts/docs/ocloud_hosting_delivery_policies_3089853.pdf · retrieved 2026-08-02

Digital checkout uses vendor-hosted fields or a hosted payment page so card data never touches the restaurant's page, with the vendor publishing PCI DSS 4.0 compliance (including the client-side script-integrity requirements effective March 2025) and supporting 3DS.

digital-checkout-pci-sca

Card data does not touch the restaurant's page: Oracle states "Stripe and/or PayPal are allowed as payment solutions" for GloriaFood online payment (c_version_support.htm) and, in t_emc_tender_cc.htm, that "The Simphony Cloud Service does not process GloriaFood credit card transactions. GloriaFood credit card payment amounts are stored in this tender and appear in POS reports" -- the digital checkout is a gateway-hosted flow reconciled back as a tender record 999999. Shortfalls: Oracle publishes no Simphony- or GloriaFood-specific PCI DSS 4.0 attestation covering the hosted payment page, nothing addressing the client-side script-integrity requirements effective March 2025, and no 3DS/SCA statement for this channel. https://docs.oracle.com/en/industries/food-beverage/simphony/simgi/c_version_support.htm · retrieved 2026-08-08

Digital channels support the same service-fee / dual-pricing / card-surcharge configuration as the POS, with the required guest-facing disclosure and correct handling of jurisdictions and card brands where surcharging is prohibited. differentiator

digital-surcharge-transparency

Fee configuration is partly shared: the GloriaFood integration book carries EMC-side topics for Service Charges, Delivery Charges, Tips and Other Service Charges, so service-fee definitions made in EMC do reach the digital channel. Shortfall: credit-card surcharging is a POS payment path feature (simcg t_payments_cc_surcharge_donations.htm, "Enabling Credit Card Surcharge or Charity Donations") and Simphony does not process GloriaFood card transactions at all -- c_version_support.htm names Stripe and/or PayPal as the online payment solutions -- so card surcharge and its guest-facing disclosure cannot be applied to the first-party digital channel from the same configuration. No jurisdiction-level or card-brand prohibition handling for surcharging is documented for either channel. https://docs.oracle.com/en/industries/food-beverage/simphony/simgi/c_version_support.htm · retrieved 2026-08-08

Maintains a single guest profile that automatically merges transactions from in-store POS, first-party web/app ordering, and kiosk under one identity (phone or email match), with documented dedup/merge behavior.

guest-loyalty-unified-profile

Gift and Loyalty is an account-based CRM tracking visits, spend and balances, reported through enterprise reporting, and the POS guide documents applying a loyalty card to a check. Documented dedup/merge of the same guest across POS, web and kiosk was not found. https://docs.oracle.com/en/industries/food-beverage/simphony/19.3/simcg/c_loyalty_gift_programs.htm · retrieved 2026-08-02

Orders arriving from third-party marketplaces (DoorDash, Uber Eats, Grubhub) attach to a native guest profile with usable guest identity rather than landing as anonymous tickets. differentiator

guest-loyalty-thirdparty-identity-attach

Read the whole Delivery Connectors chapter of the Configuration Guide (simphony/simcg/c_delivery_connectors.htm and children). Table 14-3 in c_dc_info_required.htm is a Required/Optional/Not Supported matrix of every Simphony item configured for Deliveroo, DoorDash, Rappi, Skip and Uber Eats/Postmates -- Tender/Media, Order Type for Delivery and Remakes, Open Discount, Open Service Charge, Delivery Service Provider Employee, Currency, Language Culture, Menu Tags, customer-facing names/descriptions/images/prices, SLUs, condiments, nutrients, allergens, combo meals and filters -- and carries no guest-identity item. t_dc_add_doordash.htm's connector setup asks only for Location, store, Revenue Center, Order Type, Tender Name and Employee, and the word customer/guest/loyalty never appears. That matrix is the OUTBOUND (Simphony-to-marketplace) surface, however, and Oracle publishes no schema for the inbound order payload, so whether a marketplace guest name or contact lands on the check or attaches to a Gift and Loyalty account remains undetermined. || 323rd: 323rd, NEW SURFACE, CELL NOT MOVED. The existing note's open question is 'Oracle publishes no schema for the inbound order payload'. Oracle does publish an anonymous order-capture schema - the Simphony Transaction Services Gen2 API spec at https://docs.oracle.com/en/industries/food-beverage/simphony/omsstsg2api/swagger.json (info.version 2026.08.15, 297,397 bytes, 30 paths, 36 operations, 110 definitions; soft-404 control: sibling books answer /swagger.json with an identical 15,118-byte HTML 404) - and IT CARRIES NO GUEST IDENTITY AT ALL. The 110 definitions were listed: there is no Customer, Guest, Member, Profile or Loyalty definition among them. CheckHeader's complete property list is orgShortName, locRef, rvcRef, checkRef, idempotencyId, checkNumber, checkName, checkEmployeeRef, orderTypeRef, orderChannelRef, tableName, tableGroupNumber, openTime, fireTime, pickupTime, guestCount, language, isTrainingCheck, informationLines, paymentStoreId, status, preparationStatus, isCachedResponse - guestCount is a NUMBER OF COVERS, not an identity, and that is the trap in this cell. The only place an integrator can put a name is the free-text ExtensionItem (appName/dataName/dataType/data) or informationLines, neither of which is a profile key. WHY STILL UNKNOWN: Gen2 is the API a partner calls, whereas the marketplace orders in this claim arrive through the Delivery Connectors, whose inbound payload Oracle still does not publish; a zero on the wrong pipe cannot carry the no. Retrieved 2026-09-17. || 330th: 330th: NEW SURFACE - the store-level POS Employee and Manager user guides (sipou 200 topics, simmu 92, walked to an href fixpoint at 200, 0 failures) show what a marketplace order actually looks like to the staff who handle it, and it is a channel label, not an identity. sipou/c_checks_order_channel_change.htm: 'An order channel is where an order is placed. For example, guests can place an order at a kiosk, a drive thru window, inside a restaurant, or via a delivery aggregator. A default channel is assigned to checks, but can be changed if buttons have been configured on the POS ... If configured, the order channel appears in the check header.' That is the ONLY occurrence of 'aggregator' in the 428 topics of sipou+simmu+resnw+sical (665,708 characters); 'marketplace' 0, 'third-party delivery' 0, 'guest profile' 0, 'DoorDash' 0, 'Uber Eats' 0, 'Deliveroo' 0. The loyalty chapter in the same book identifies a guest only by manual operator action - t_loyalty_apply_card_check.htm and t_loyalty_balance_inquiry.htm work from a scanned or keyed account/card number, a guest name or a phone number the operator types - so nothing in the store-level workflow attaches a marketplace guest to a loyalty account automatically. WHY STILL UNKNOWN, unchanged from the 323rd: this is again the outbound/operator end of the pipe. Oracle does not publish the Delivery Connectors INBOUND order payload, the connectors are Oracle's own unpublished partner integrations rather than a documented partner API, and a zero on every published surface cannot bound what an unpublished payload carries. Retrieved 2026-09-18. adversarially verified

Supports at least two of points-per-dollar, visit/punch-count, and spend-tier accrual as configuration, without custom development or a bolt-on loyalty vendor.

guest-loyalty-accrual-models

Program types include loyalty (point-based), meal, awards, gift and credit, and the POS guide documents Issuing Loyalty Points and Redeeming a Gift Card and Issuing Points. Visit/punch and spend-tier accrual are not documented as configurable models. https://docs.oracle.com/en/industries/food-beverage/simphony/19.3/simcg/c_loyalty_gift_programs.htm · retrieved 2026-08-02

Supports status tiers with automatic promotion and demotion driven by rolling-window spend or visit counts. differentiator

guest-loyalty-tiers

Gift and Loyalty documents tiering in two forms. Tiered awards: "Setting Up Tiered Loyalty Awards" builds multiple point thresholds ordered by descending Precedence, each a Points Awards Rule with a Point Threshold and Cross Point Threshold selected, "a $5 discount at 50 points, a $10 discount at 100 points and a free entree at 200 points", plus an optional lowest-precedence rule whose Point Cost equals its Point Threshold to reset the balance. Member status tiers also exist as an entity: accounts carry a Program Level, changed via the customer's information hub (c_customer_account_manage.htm, "Change Program Level") and gated by the Change Account Tier permission. Shortfall: those program-level changes are a manual administrative action, and the automatic movement documented is point-threshold crossing and an optional points reset -- no rolling-window spend or visit-count promotion, and no automatic demotion, is documented. https://docs.oracle.com/en/industries/food-beverage/back-office/20.1/gnlug/t_using_loyalty_award_tiers.htm · retrieved 2026-08-08

Documents explicitly what loyalty lookup, accrual, and redemption do when the POS loses connectivity (queue-and-reconcile vs blocked). differentiator

guest-loyalty-offline-behavior

The EMC Loyalty module's option table (Table 36-3 Loyalty Options) states the behaviour explicitly and normatively: option "1 - Support Offline Transactions -- Disable this option as loyalty transactions are not supported in offline mode." That is a published, unambiguous answer of the blocked kind for lookup, accrual and redemption alike: when the workstation is offline, loyalty operations do not run and are not queued. The remaining options in the same table (2 Always Print Loyalty Results, 3 Never Display Loyalty Results, 5 Remove Loyalty Results Print Button, 6/7 remove the Guest Name and Phone Number Lookup buttons, 8 Use Loyalty Account for Stored Value) are the whole configurable surface of the Loyalty module and add no offline queue-and-reconcile alternative. https://docs.oracle.com/en/industries/food-beverage/simphony/simcg/t_loyalty_options.htm · retrieved 2026-08-08

Offer/discount engine exposes explicit stacking and precedence rules (exclusive vs combinable, order of application) as configuration. differentiator

guest-loyalty-offer-stacking-rules

Precedence is a first-class configuration field on all three rule types, with the conflict semantic spelled out. Coupon types: "Select the priority for the coupon in Precedence. If there is a coupon conflict for a transaction, such as two coupons that discount the same item but prohibit usage with other offers, Gift and Loyalty processes the coupon with the highest precedence value." Loyalty point award rules (t_loyalty_creating_awards.htm): "If more than one loyalty rule would apply to a transaction, Gift and Loyalty uses the rule with the highest precedence value." Redemption rules (t_redemption_configuring.htm): a Type of Exclusive or Inclusive plus "If more than one redemption rule would apply to a transaction, Gift and Loyalty uses the rule with the highest precedence value." Combinability is configured too: Allow Multiple Redemptions on a coupon type, Max Coupons Per Program on an award, and Cross Point Threshold to "allow customers to continue earning points for additional awards after being issued this award." https://docs.oracle.com/en/industries/food-beverage/back-office/20.1/gnlug/t_coupon_configuring.htm · retrieved 2026-08-08

Offers can be issued to a dynamically defined audience (rules over recency, frequency, spend, or items purchased) rather than only broadcast to the whole list. differentiator

guest-loyalty-targeted-offers

Offers are issued by rule, not only broadcast. An Issue Eligibility Rule on a coupon type, and an Eligibility Rule on a points award rule, select on spend (Check Min Value, with Include Service Charges / Include Taxes / Exclude Payment switches), on items purchased (Menu Item, Major Group or Family Group by POS object number or master, Combo Group Number, Items must be unique), on frequency within a window (Item Rule Types "Num Items in Transaction this Period" and "Num Combos in Transaction this Period", with Unique Item Expiration Methods including "Expire items after x rolling periods" and "Reset all items after x rolling periods"), and on recency-style time rules (Table 8-3: Bonus Period, Blackout Period, Birthday Anniversary, Signup Anniversary, Consecutive Period, Active Period). Awards can also key off Balance Use Type Lifetime, Year to Date or Month to Date. Coupons can then be Issued by Email. Shortfall: every one of these is evaluated against a qualifying transaction at the moment of issue -- there is no documented audience query that selects an existing customer set by recency or lapse for an outbound send, and the only list-style path is Allow Ad Hoc Issue, which issues to specific customers chosen by hand or in bulk. https://docs.oracle.com/en/industries/food-beverage/back-office/20.1/gnlug/c_rule_reference_eligibility.htm · retrieved 2026-08-08

Automatically computes recency/frequency/monetary or equivalent lifecycle segments (new, regular, at-risk, lapsed, VIP) without the operator building the queries. differentiator

guest-loyalty-rfm-segmentation

The Gift and Loyalty subject areas expose the RFM inputs per customer as first-class reportable attributes: Gift and Loyalty Customer Summary carries First Transaction Business Date, Last Transaction Date, Check Count, Guest Count, Sales Amount, Sign-up Date and an Active flag; Gift and Loyalty CA Customer Program adds Transactions Count, Net Sales, Account Lifetime Credit Amount and a Category attribute; the Account subject area adds Lifetime, Year to Date and Month to Date credit totals. Shortfall: the guide lists fields, not computed segments -- no new / regular / at-risk / lapsed / VIP label is produced by the platform, and the operator must build the iQuery or report over these attributes themselves, which is precisely what this claim excludes. https://docs.oracle.com/en/industries/food-beverage/back-office/20.1/rause/c_subj_area_gl.htm · retrieved 2026-08-08

Ships triggered lifecycle automations (birthday, first-visit thank-you, lapsed win-back) as configurable always-on campaigns rather than one-off manual sends.

guest-loyalty-lifecycle-automation

Two of the three named automations ship as always-on configurable rules. Birthday: an eligibility rule with a Birthday Anniversary Rule time rule, a Period Range Type and Periods Before or After to bracket the date, wired to a Points Awards Rule with Issue Immediate Discount, Point Threshold 0, Require Customer Info and Once Per Year. First-visit: "Setting Up a Registration Bonus" uses Balance Use Type "New customer info provided" with Once Per Life Time, fired by the overnight sync. A Signup Anniversary time rule also exists. Shortfalls: Table 8-3 enumerates the time-rule types (Bonus Period, Blackout Period, Activate Blackout Period, Birthday Anniversary, Signup Anniversary, Consecutive Period, Active Period) and contains no lapsed or inactivity trigger, so no win-back automation is configurable; and these rules issue POS-side awards and coupons rather than outbound campaign sends -- the Gift and Loyalty FAQ states campaigning is provided "in conjunction with third-party sales marketing and campaigning products". https://docs.oracle.com/en/industries/food-beverage/back-office/20.1/gnlug/t_using_birthday_discount.htm · retrieved 2026-08-08

Sends both email and SMS campaigns natively from the platform, not solely by handing the list to a third-party ESP. differentiator

guest-loyalty-native-email-sms

Oracle states campaigning functionality is provided in conjunction with third-party sales marketing and campaigning products — so the send channel is not native. A Digital Receipts plug-in (19.8.5) covers transactional email receipts only. https://docs.oracle.com/en/industries/food-beverage/simphony/19.3/simcg/c_loyalty_gift_programs.htm · retrieved 2026-08-02

Captures per-channel marketing consent with timestamp and source of consent, and honors revocation received by any reasonable means (not just the STOP keyword) across all channels.

guest-loyalty-consent-management

Per-purpose consent is configurable and stored on the guest profile. In Reporting and Analytics 20.1 and higher, iCare > iCare GPL > Guest Consent Configuration > Enabled exposes three consent options -- transaction processing consent, segmentation consent and marketing consent (c_notices_consent.htm) -- each with operator-authored statement text ("I consent to have my transaction data used by this company") and an Enable Privacy Documentation link. If marketing consent is enabled, at least one contact rule field must be placed on the customer registration form via iCare GPL > Customer Fields Display, positioned and marked optional or required. Shortfalls: the guide documents no consent timestamp and no source-of-consent capture, and documents no revocation mechanics at all -- neither a guest-initiated opt-out path beyond editing the profile on myicard.net nor propagation of a revocation across channels. https://docs.oracle.com/en/industries/food-beverage/back-office/20.1/gnlug/t_notices_consent_configure.htm · retrieved 2026-08-08

Handles or explicitly documents A2P 10DLC brand and campaign registration required for the operator to send SMS through the platform.

guest-loyalty-10dlc-registration

327th: MOVED unknown -> no. This cell's note has never been re-checked against the corpora the 323rd-326th built, and it is the cheap check the brief asks for. CLAIM: handles or explicitly documents A2P 10DLC brand and campaign registration. VERDICT: no - Oracle documents no SMS SENDING SURFACE AT ALL for Simphony or for Gift and Loyalty, so there is nothing to register, and no registration guidance is published. EVIDENCE: the complete 40-topic Gift and Loyalty User Guide contains no campaign, message or messaging topic - the token 'campaign' scores ZERO across all 40 topics - and its issuance surface is the coupon configuration page's Issue Instructions (POS / non-POS / email) plus card-number account management. BOUND: two censuses, both bound to a publisher manifest. (1) THE SIMPHONY / BACK-OFFICE CORPUS held on disk from the 323rd-326th, re-grepped as one body for the first time: 9,045 documents / 29,944,553 characters, being the complete sicli POS Client (.NET) Extension API book (7,786 of 7,786 topics from its own fti/FTI_Files.json manifest), the complete Gift and Loyalty User Guide gnlug (40 of 40 topics - re-derived today from https://docs.oracle.com/en/industries/food-beverage/back-office/20.1/gnlug/toc.htm, which lists exactly 40 .htm links, all held), the Configuration Guide simcg (845), Reporting and Analytics rause (169), sical (57), simsg (28), the GloriaFood guide simgi (33), the ccapi Configuration and Content API swagger (887 operations / 721 definitions) and the Gen2 Transaction Services swagger, ssimm, and the seven PDF-only back-office books (glpoa, lmapi, lmsch, impoa, immda, dacsr, invsg). Positive control: 'Simphony' 18,149 hits in 8,261 files. (2) A NEW CENSUS THIS PASS of Oracle's loyalty engagement product: every monthly Release Readiness book listed on https://docs.oracle.com/en/industries/food-beverage/crowdtwist-loyalty-engagement/releases.html (36 months, Jan 2023 - the current release) walked from each book's own index to a link fixpoint = 164 files / 212,952 characters, 0 failures; nonsense control .../crowdtwist-loyalty-engagement/9999 returns the host's 15,118-byte HTML 404. Positive control: 'CrowdTwist' 448 hits in 144 files, 'campaign' 34 in 16. This is the surface prior notes on this record repeatedly flagged as 'a reachable-but-unmined sibling library'; it is now measured. CONTROLS, tokenised, word-boundary, case-insensitive, over BOTH censuses: '10DLC' 0, 'A2P' 0, 'brand registration' 0, 'campaign registration' 0, 'carrier' 0, 'toll-free' 0, 'short code' 0 in the CrowdTwist census, 'text message' 0, 'Twilio' 0, 'marketing automation' 0, 'email marketing' 0, 'SMS' 0 in the 36-month CrowdTwist census. POISON NAMED, because each would flip a naive grep: 'SMS' scores 5 in the Simphony corpus and all five are non-loyalty - two payment-driver topics (simcg topic_payment_driver_config, t_payment_driver_add_spi, where SMS is part of the Simphony Payment Interface vocabulary) and the Security Guide's multi-factor authentication topic; 'short code' scores 15 in the Simphony corpus and every one is an EMC event short code (simcg t_events_create / t_events_linking and sicli members), not a carrier short code; 'opt-in' hits are campaign enrolment in CrowdTwist ('Commerce campaigns can now require a member to opt-in prior to being eligible'), which is consent to a bonus, not carrier consent. Retrieved 2026-09-18. https://docs.oracle.com/en/industries/food-beverage/back-office/20.1/gnlug/t_coupon_configuring.htm · retrieved 2026-09-18 adversarially verified

Reports redemption and incremental sales attributable to a specific campaign or offer, tying redeemed offers to actual check totals. differentiator

guest-loyalty-campaign-attribution

Campaign-level redemption reporting is a published schema. The "Gift and Loyalty CA Email Sent Opened" subject area carries Campaign Name, Offer Name, Promotion, Coupon Code, Coupon Serial Number, Sent Date and Time and Received Date and Time, filterable by campaign, coupon, offer and promotion in iQuery; "Gift and Loyalty Redeemed Coupon" carries Coupon Code, Coupon Type, Promotion, Serial Number, Amount, Issued and Redeemed Host/Local date-times, Issued and Redeemed Location and Reversal Status. So redemptions do tie back to a named campaign, offer and promotion. Shortfalls: the redeemed-coupon subject area records the coupon Amount, not the check total the offer was redeemed against, and no incremental-sales or lift measure is exposed -- incrementality would have to be constructed by the operator; and the CA (campaign) data originates from an integrated third-party campaigning product, since the Gift and Loyalty FAQ states campaigning is provided "in conjunction with third-party sales marketing and campaigning products". https://docs.oracle.com/en/industries/food-beverage/back-office/20.1/rause/c_subj_area_gl.htm · retrieved 2026-08-08

Provides self-serve export of the full guest list and transaction history, including contact PII, via CSV or API, without a vendor fee or support ticket. differentiator

guest-loyalty-data-export-portability

Oracle publishes a Gift and Loyalty POS Web Services API Guide in the Simphony documentation set, and the 60-day post-termination retrieval policy applies. A fee-free self-serve bulk guest export in the product UI is not documented. https://docs.oracle.com/en/industries/food-beverage/simphony/ · retrieved 2026-08-02

Exposes a documented outbound guest and order event API or webhook stream that a CDP or marketing platform can subscribe to (e.g. Olo, Punchh, Bridg, Klaviyo). differentiator

guest-loyalty-cdp-event-api

Verified verbatim again: four notification resources (Organizations, Configuration, Check, Employees; Check only on-premise), endpoint must implement TLS 1.2 on port 443, only .com .net .org .edu .ca .io .site .se .sa top-level domains are supported, "Timeout for HTTP requests to subscribers is 15 seconds" "with no retry". No HMAC or signature scheme is documented. A feed that drops silently on a 15-second blip, restricts the TLD of your endpoint, and rides on a separately licensed SKU is not a dependable CDP source. https://docs.oracle.com/en/industries/food-beverage/simphony/stsgg/api-notifications-api-webhook.html · retrieved 2026-08-02

Triggers post-transaction feedback requests and routes responses by score, sending low scores to private service recovery and high scores toward public review sites. differentiator

guest-loyalty-review-capture-routing

The Simphony plug-ins catalogue (page current to 2026-08-27; this Dynamic Barcode entry is version 19.7.3.1, released August 12, 2026) documents a shipped post-transaction feedback TRIGGER: Simphony Dynamic Barcode 'prints configurable QR codes, EAN-13 and Code 128 barcodes, and survey codes in guest check and receipt headers or trailers', with transaction-specific payloads. Corroborated on the configuration side by the Gift and Loyalty organization-configuration page in gnlug, which exposes Web Survey and POS Survey selectors. PARTIAL because the second half of the cell is unevidenced: neither document describes response capture, score thresholds, routing of low scores to private service recovery, or routing of high scores to public review sites. This URL is already cited 11x in claims.jsonl; the Dynamic Barcode survey-code sentence is what is new here, not the page. https://docs.oracle.com/en/industries/food-beverage/simphony/plug-ins.html · retrieved 2026-09-05 adversarially verified

Includes a native referral mechanic with per-guest codes or links, attribution of the referred guest's first order, and two-sided rewards.

guest-loyalty-referral-program

About Oracle CrowdTwist Loyalty and Engagement, a separately licensed Oracle loyalty product. Oracle markets it for restaurants with a Simphony link: www.oracle.com/food-beverage/loyalty-engagement/ (Wayback capture 2025-12-09) says 'Servers can effortlessly enroll new members, check a guest's loyalty status, and instantly redeem rewards—all through the POS.' and 'Native Simphony integration'. The CrowdTwist user documentation (docs.oracle.com crowdtwist-user, dcterms.created 2026-07-02, retrieved 2026-09-13) documents a member referral mechanic. Per-member link. Help/ControlCenter/Program/Widgets/CreatingInviteFriendsWidgets.htm: 'The invite friends widget allows users to invite their friends to the program. The widget generates a link that can be shared with friends through email or any preferred channel.' Help/ControlCenter/Program/Widgets/Widgets.htm: 'Invite Friends - Allows members to refer friends to join the program via referral link.' Attribution. Help/ControlCenter/Program/EmailStyles/EmailStyles.htm: 'Invite Friend Registration Accepted - Informs members the friend they sent a referral URL link to joined the loyalty program.' Referrer reward. Help/GettingStarted/Activities/EngagementActivities.htm lists 'Invite friend activities' with 'Earn points for referring a friend to the loyalty program via: Custom link Social networks Earn points when friends accept the invitation'. Help/ControlCenter/Rewards/AutomaticRewards/AutomaticRewards.htm gives the example 'Create an automatic segment campaign for all members who made 2 purchases and also referred 3 friends in the last month.' SHORTFALLS: (1) Attribution is to the friend's program registration, not to the referred guest's first order. (2) No reward for the referred friend is documented, so the mechanic is not shown to be two-sided. (3) The mechanic belongs to a separately licensed product, not to Simphony. No CrowdTwist documentation topic names Simphony, so the Simphony link rests on Oracle marketing only, hence grade C. The 110 topics read are a floor, not a census, because the library's table-of-contents and sitemap routes redirect away. Hence partial. https://docs.oracle.com/en/cloud/saas/marketing/crowdtwist-user/Help/ControlCenter/Program/Widgets/CreatingInviteFriendsWidgets.htm · retrieved 2026-09-13 adversarially verified

Issues an Apple Wallet or Google Wallet loyalty pass with push-updatable balance, as an alternative to requiring a branded app download. differentiator

guest-loyalty-wallet-pass

330th: THE LAST UNBOUNDED ISSUER IS NOW BOUNDED - ORACLE'S OWN CONSUMER APP CATALOGUE. Every prior pass ended by saying the guest-facing side was unenumerated. Oracle America, Inc. (artistId 284793707) publishes 61 iOS apps in the US store, listed in full anonymously via itunes.apple.com/lookup?id=284793707&entity=software&country=us&limit=200: Fusion Applications, Mobile Authenticator, NetSuite, Fusion Expenses, MICROS inMotion, SuiteProjects Pro, OCI, Field Service, Clinical AI Agent, Workforce Management, Primavera P6/Unifier/Cloud, Self-Service HR, Content, Events, CRM On Demand, CX Sales, Management Cloud, Aconex, Mobile Field Service, Timecards, Cloud On Call, Approvals, SuiteCommerce InStore, WebCenter, Oracle Analytics (Deprecated), JD Edwards, iProcurement, Siebel, Supply Chain, WebCenter Content, Sauce Video, Maintenance, Inventory, Hotel Mobile, Procurement, Sales Orders, Mobile SCM, Yard, Health Patient Portal, Enterprise Manager Mobile, Discrete/Process Prod Supervisor, MWM and MWM+, Live Experience, Time Clock, Public Safety Suite and Wearable, Instantis, Quality Manager, Inspector, Hospitality Smart Crew, Municipal Code Officer, Store Operations Cloud Service and the nursing agents. Every one is an employee/operator or enterprise tool: Oracle ships NO guest-facing food-and-beverage loyalty app and no wallet-pass issuer of any kind. VALUE MOVED unknown -> no on the union of five independent, separately bounded censuses that all score zero for the artefact: (a) the Gift and Loyalty user guide gnlug 40/40 and the Simphony + back-office corpus, 9,045 documents / 29,944,553 characters, 'Apple Wallet' 0, 'Google Wallet' 0, 'pkpass' 0; (b) the Gift and Loyalty POS Web Services API E91264-08, wallet/Apple/Google/pkpass/passbook/barcode/QR 0, positives 'card number' 7 and 'phone' 10; (c) the Loyalty/Stored Value Command Module Interface Reference G49743-01, wallet 0; (d) the 36-month CrowdTwist Release Readiness stream, 164 files walked to a link fixpoint, wallet 0, Apple 0, Google 0, pass 0 - three years of shipped loyalty enhancements and the member credential never becomes a provisioned OS wallet object; (e) Oracle's own consumer portal myicard.net, whose credential is 'Card Number / PIN'. A wallet pass is a marketed, documented consumer artefact; five surfaces on which it would have to appear, including the vendor's own release-note stream and its entire consumer app catalogue, carry no trace of it. BOUND: the logged-in member area of myicard.net was not enumerated (a login is a refusal), so this is a no on Oracle's published and shipped surfaces, not on a database read. Retrieved 2026-09-18. https://docs.oracle.com/en/industries/food-beverage/back-office/20.1/gnlug/index.html · retrieved 2026-09-18 adversarially verified

Provides admin tooling to fulfill guest data access and deletion requests (CCPA/CPRA-style) including deletion propagation to loyalty and marketing records.

guest-loyalty-privacy-rights-tooling

Reporting and Analytics ships real DSAR tooling, but scoped to the wrong data subject. Its Data Privacy chapter states "People Management stores personally identifiable information such as names, email addresses, and sign-in date and time stamps... you can de-identify users", with Administration > System > Data Privacy > De-identify, a Personal Data Retention Period (Days) setting and optional automatic de-identification after N days since last sign-in, plus a downloadable machine-readable Personal Data Report under People > More Actions. Shortfall: every one of those acts on a People Management user record, not on a Gift and Loyalty guest account. Guest-side tooling in gnlug is limited to Guest Consent Configuration, closing an account (c_customer_account_manage.htm) and myicard.net self-service edits an administrator then approves or discards via Review Customer Changes -- there is no guest data export and no documented deletion propagation into loyalty or marketing records. https://docs.oracle.com/en/industries/food-beverage/back-office/20.1/rause/c_data_privacy.htm · retrieved 2026-08-08

Enforces loyalty fraud controls such as redemption velocity limits, manager approval on manual point adjustments, and flagging of employee self-redemption, with an audit log.

guest-loyalty-redemption-fraud-controls

Several of the named controls are documented. Manual adjustment is permission-gated: the Gift and Loyalty account administration portlet enumerates discrete permissions including Post Transactions ("post transactions and balance adjustments"), Reverse Transactions, Add/Edit Account Info, Change Account Tier, Allow Custom Transactions, Set Red Flag (flag an account) and Set Test Account. A velocity-style brake exists on redemption: "Delay Redemption of New Points (hours)" on a redemption rule imposes a waiting period before newly earned points can be spent (t_redemption_configuring.htm). Coupon serial numbers can be issued in an "Alpha with Check Digits" format that "includes two check digits to catch fraudulent redemption attempts". Shortfalls: no redemption-count or per-period velocity limit per account, no flagging of employee self-redemption, and no loyalty-specific audit log of who adjusted a balance is documented -- Review Customer Changes covers only edits a customer made on myicard.net. https://docs.oracle.com/en/industries/food-beverage/back-office/20.1/gnlug/c_customer_account_permissions.htm · retrieved 2026-08-08

Vendor documents AI/ML-generated recommendations for offer content, target audience, or send timing (claim-level; verify it is a shipped product feature, not a roadmap statement). differentiator

guest-loyalty-ai-offer-recommendation

327th: MOVED unknown -> no, and the reason this cell stayed open is now retired. The existing note ends 'Oracle's marketing pages ... return 403' (false since the 323rd) and the sibling note at reporting-nl-query records the standing objection - an unmined loyalty sibling library. THAT LIBRARY IS NOW CENSUSED. CLAIM: vendor documents AI/ML-generated recommendations for offer content, target audience or send timing, shipped rather than roadmap. VERDICT: no. EVIDENCE: targeting in Oracle's restaurant loyalty product is wholly operator-authored and deterministic - the Gift and Loyalty rule reference configures Precedence, Point Thresholds, Balance Use Types and eligibility item/time rules - and the 36-month shipped-feature history of Oracle's loyalty engagement product (now branded 'Oracle Unified Loyalty (CrowdTwist)') is the same shape: the enhancements it actually ships are Badges, Bonus Campaigns 'Bonusing Based on Multiple Products Purchased', Frequency Capping, Opt-In Commerce/Activity Campaigns, Product Catalog re-architecture and an Xstore plug-in, i.e. rule and eligibility mechanics, with no generated content, no modelled audience and no send-time optimisation in any month. BOUND: two censuses, both bound to a publisher manifest. (1) THE SIMPHONY / BACK-OFFICE CORPUS held on disk from the 323rd-326th, re-grepped as one body for the first time: 9,045 documents / 29,944,553 characters, being the complete sicli POS Client (.NET) Extension API book (7,786 of 7,786 topics from its own fti/FTI_Files.json manifest), the complete Gift and Loyalty User Guide gnlug (40 of 40 topics - re-derived today from https://docs.oracle.com/en/industries/food-beverage/back-office/20.1/gnlug/toc.htm, which lists exactly 40 .htm links, all held), the Configuration Guide simcg (845), Reporting and Analytics rause (169), sical (57), simsg (28), the GloriaFood guide simgi (33), the ccapi Configuration and Content API swagger (887 operations / 721 definitions) and the Gen2 Transaction Services swagger, ssimm, and the seven PDF-only back-office books (glpoa, lmapi, lmsch, impoa, immda, dacsr, invsg). Positive control: 'Simphony' 18,149 hits in 8,261 files. (2) A NEW CENSUS THIS PASS of Oracle's loyalty engagement product: every monthly Release Readiness book listed on https://docs.oracle.com/en/industries/food-beverage/crowdtwist-loyalty-engagement/releases.html (36 months, Jan 2023 - the current release) walked from each book's own index to a link fixpoint = 164 files / 212,952 characters, 0 failures; nonsense control .../crowdtwist-loyalty-engagement/9999 returns the host's 15,118-byte HTML 404. Positive control: 'CrowdTwist' 448 hits in 144 files, 'campaign' 34 in 16. This is the surface prior notes on this record repeatedly flagged as 'a reachable-but-unmined sibling library'; it is now measured. CONTROLS over BOTH censuses, tokenised: 'machine learning' 0, 'artificial intelligence' 0, 'AI' 0 (word-boundary, across all 29,944,553 characters), 'generative' 0, 'propensity' 0, 'predictive' 0, 'next best' 0, 'send time' 0, 'recommendation' 3 in the Simphony corpus and 0 in the CrowdTwist census. POISON NAMED: 'suggested' scores 51 in the Simphony corpus and every sampled hit is prose or a field label, not a machine suggestion - glpoa's 'It is suggested that 30 seconds be used for persistent IP connections', simcg's PAR Level Set 'suggested quantity to maintain of each currency denomination' and the Opera topic's 'configure suggested tips'; 'personalized' in CrowdTwist is one Xstore receipt-messaging line. SCOPE, STATED HONESTLY: the one AI feature Oracle does market for this product, Simphony Smart Assistant, was read in the 323rd and is a documentation/knowledge-base assistant that the same page says 'is available to early adopters' - explicitly excluded by this claim's wording. Retrieved 2026-09-18. https://docs.oracle.com/en/industries/food-beverage/back-office/20.1/gnlug/c_rule_reference_loyalty.htm · retrieved 2026-09-18 adversarially verified

Offers native stored-value/gift card balances tied to the same guest profile and redeemable across all locations of the brand.

guest-loyalty-stored-value-gift

Stored value is a full documented lifecycle at the POS: issue, activate, reload, transfer balance, authorize, redeem, cash out and void, plus batch issue and batch activate, with balances tracked enterprise-wide in Gift and Loyalty. https://docs.oracle.com/en/industries/food-beverage/simphony/sipou/toc.htm · retrieved 2026-08-02

Employees clock in and out at the POS terminal using a PIN, badge, or card, with no separate time-clock hardware required.

labor-clock-in-at-pos

Start of Shift documents Clocking In and Out and Incrementing a Shift at the workstation, and Labor Management consumes those time card operations. https://docs.oracle.com/en/industries/food-beverage/simphony/sipou/toc.htm · retrieved 2026-08-02

Captures a photo at punch (or performs facial verification) attached to the timecard entry, with a photo-only mode available that stores no biometric template. differentiator

labor-photo-punch-verification

KILLS THE PROPOSED yes. The DigitalPersona licence and the sicli FingerPrint class are a fingerprint reader, which is neither a photo at punch nor facial verification, and the cell explicitly wants a photo-only mode storing no biometric template — a fingerprint reader is the opposite (a stored template). The employee-identification mechanisms are enumerated device-by-device in the hardware feature tables, and a camera is never one of them: the Tablet 721P feature table says of the MSR 'Reads magnetic stripe cards for employee sign in, authorization, and loyalty programs' while the camera row says only 'Use to take photographs'; the Workstation 820 feature table (micros-workstation-8/weset/c_basic_features.htm) says of the RFID scan area 'Reads MICROS Contactless Employee ID Cards for employee sign in'. The .NET extension API's only camera surface is barcode scanning ('Opens the camera on an Android device to allow scanning of a barcode'). 'facial' returns zero hits across all 4,840 corpus documents and 'face recogn' returns exactly one — 'Setting face recognition' in the Lenovo Tab K10 end-user manual, an Android device-unlock feature of a validated handset, not a punch record: no document attaches a captured image to a timecard entry. https://docs.oracle.com/en/industries/food-beverage/micros-tablet-700-series/latest/tabss/c_tablet_721p_features.htm · retrieved 2026-09-05 adversarially verified

Supports mobile clock-in restricted by geofence or location validation for staff who do not punch at a fixed terminal.

labor-geofenced-mobile-punch

324th, CELL MOVED unknown -> no/A on THREE new machine-readable censuses the prior passes never held. CLAIM: mobile clock-in restricted by geofence or location validation. VERDICT: no. EVIDENCE (1) CONFIGURATION SURFACE -- the Simphony Configuration and Content API swagger (https://docs.oracle.com/en/industries/food-beverage/simphony/ccapi/swagger.json, retrieved 2026-09-17, 5,214,948 bytes, version 2026.06.15, 887 paths/887 operations, 721 definitions) is Oracle's own complete object model of EMC configuration. The ONLY location restriction it defines on punching is logical, not geographic: Employee_properties_optionsExt has exactly 3 properties, two of them 'limitClkInToWorkstationsInTheClkInRVC' -- 'Flag indicating to prevent the employee from clocking in unless the revenue center of the Clock-In Cycle matches the revenue center on the workstation' -- and 'limitClkOutToWorkstationsInTheClkOutRVC'. LocationParams_timekeeping has exactly 4 properties: enableLaborManagement, propertyLaborManagementURL, printWTDTotalsInClockInOutChits, printAccumulatedLaborShiftTotalsInClockInOutChits. There is no radius, fence, coordinate, site-boundary or device-location option on any employee, employee-class, role or timekeeping object. (2) PERSISTENCE SURFACE -- Oracle Restaurants Database Access Cloud Service Reference Guide G21944-03 September 2025 (https://docs.oracle.com/en/industries/food-beverage/back-office/20.1/dacsr/G21944_03.pdf, 1,164,316 bytes, 102 VRO_* views, every view given field-by-field with Field/Field Type/Description). The row a punch becomes carries no geography in either data model: VRO_TIME_CARD_DETAIL_V1 ('closed employee time card detail information from each location') = TIMECARDDETAILID, ORGANIZATIONID, LOCATIONID, REVENUECENTERID, BUSINESSDATE, HREMPLOYEEID, JOBCODEID, CLOCKINDATETIME, CLOCKOUTDATETIME, REGULARHOURS/PAY, OVERTIME1-4 HOURS/PAY, sales and tip totals, CLOCKINSTATUS, CLOCKOUTSTATUS, POSRESETDATETIME, laborPeriodClosedFlag, adjustedTimeCardFlag, pay rates, authorizingHrEmployeeID, REASONCODEID; VRO_LM_TIME_CARD_DETAIL_V1 ('time tracking information (Labor Management only)') is the same shape plus payAtMinimumWage and CLOCKINGMTDATETIME. CLOCKINSTATUS is a CLOSED code list of 14 values -- 0 None, 65 Early from Break, 66 On Break, 67 Late from Break, 68 Schedule Disabled, 69 Early, 73 Inserted, 76 Late, 77 Manager Clock Out, 78 Not Scheduled, 80 On Paid Break, 82 Revenue Center Change, 84 On Time, 85 Auto Clock Out -- with no off-site, out-of-area or location-violation status. (3) REST SURFACE -- Labor Management API Programmer's Guide E90995-32 (back-office/20.1/lmapi/E90995_32.pdf, 672,800 bytes) GET /rest/services/v1/locations/{locationRef}/timecards takes only startBusinessDate/endBusinessDate and returns businessDate, clockInStatus, clockOutStatus, clockInDateTime, clockOutDateTime, externalPayrollId, tips, timecardId, jobCodeRef, shiftType, receipts -- no coordinate. The Labor Management RESTful API and Supporting Interfaces Guide E90996-16 (lmsch/E90996_16.pdf) gives the job-definition clock-in payload field by field -- clockinprivilege, declaredirecttipsonclockout, declareindirecttipsonclockout, allowearlylateclockout, printtips, each mapped to 'Human Resources | Admin | Job Definitions' -- again with no location rule. BOUND/CONTROLS: tokenised, word-boundary, case-insensitive controls over all five documents (ccapi swagger 5.21 MB + G21944_03 239 KB + E90995_32 196 KB + E90996_16 53 KB) return ZERO for geofence, geofencing, geolocation, GPS, coordinates, proximity(*), beacon in the four PDFs. POISON NAMED AND CONTROLLED: 'latitude' and 'longitude' DO occur 36 times each in the swagger -- a naive search would have produced the opposite verdict -- but they occur on exactly 8 definitions, all of them site address records (Location, Locationv2, LocationInsertRequestBody, LocationUpdateRequestBody, RevenueCenterInsert/Update/GETv1/GETv2, alongside address1..3, city, stateOrRegion, zipOrPostalCode, countryCode), and on none of the 85 Employee/Role/Job definitions. 'proximity' occurs 8 times in G21944_03 and is the card entry mode ('Proximity via ICC', 'Proximity via Magnetic Stripe'), not location. RESIDUAL: this bounds Oracle's own configuration, persistence and REST surfaces; the InMotion Mobile client's own user guide is not inside this bound, but a fence that gated a punch would have to be configured in one of these objects and recorded in one of these columns, and is in neither. Retrieved 2026-09-17. https://docs.oracle.com/en/industries/food-beverage/simphony/ccapi/swagger.json · retrieved 2026-09-17 adversarially verified

Records time punches while the POS is offline and reconciles them on reconnect without loss or duplicate entries, with the behavior documented. differentiator

labor-offline-time-punch

Clocking In and Out states that employees can clock in when a workstation is offline but can still communicate with other workstations and services, and that they cannot clock in when the workstation is fully offline (no network communication) and unable to communicate. Shortfalls: a genuinely isolated terminal blocks the punch outright, and Oracle documents no replay, reconciliation or duplicate-suppression behaviour for time cards on reconnect - the Setting Offline Transaction Posting Time option in the configuration guide (option 6, Post Offline Transactions with Actual Transaction Time) governs offline checks, not timekeeping. https://docs.oracle.com/en/industries/food-beverage/simphony/sipou/t_start_shift_clock_in_out.htm · retrieved 2026-08-08

Permissions are grantable per discrete action (void, comp, discount, refund, drawer open, price change, report access) per role and per location, not limited to fixed cashier/manager/admin tiers.

labor-granular-rbac

People and Privileges is a dedicated configuration chapter and privileges are scoped through the Enterprise/property/revenue-center hierarchy; Inventory Management separately ships eight documented user/role rights reference tables (purchase, B2B, store, production, master data, mobile, system). https://docs.oracle.com/en/industries/food-beverage/simphony/simcg/toc.htm · retrieved 2026-08-02

Manager overrides and approvals are attributed to the individual approver and written to an immutable audit trail queryable after the fact.

labor-manager-override-audit

The EMC Audit Trail records "All changes, additions, and deletions made in the EMC and PMC Procedures", successful and failed EMC sign-ins, PMC and audit-trail report activity, Key Manager activity, audit trail purges, credit card module activity and DbProcs utility activity, and Oracle states these are reportable. https://docs.oracle.com/en/industries/food-beverage/simphony/simcg/c_audit_trail.htm · retrieved 2026-08-02

Builds and publishes employee shift schedules inside the same platform that holds the timekeeping data, rather than requiring a third-party scheduling app. differentiator

labor-native-scheduling

Labor Management documents schedule profiles, blackout periods, staffing placeholders, schedule edit restrictions, creating, editing, submitting, approving, printing and emailing schedules, and schedule templates. https://docs.oracle.com/en/industries/food-beverage/back-office/20.1/lmusg/toc.htm · retrieved 2026-08-02 adversarially verified

Generates recommended staffing levels or labor hours by daypart from the operator's own POS sales history, not just a static template. differentiator

labor-demand-labor-forecast

Staffing requirements are computed from forecast volume, not a fixed template. Productivity method: "define productivity factors and then apply the factors to the forecasted values to determine the staffing requirements" (forecast 832 x 0.042 = 35). Recipe/effort method: 90 seconds per pizza against a forecast of 250 pizzas = 22,500 seconds or 375 minutes of labor. General step method assigns headcount by forecast threshold. The underlying forecast is seeded from the location's own historical data, though it is generated manually. https://docs.oracle.com/cd/E80526_01/doc.91/e82051/c_config_staffing_profile.htm · retrieved 2026-08-02 adversarially verified

Displays labor cost as a percentage of sales in real time during service on a manager view or POS, not only in end-of-day or next-morning reports. differentiator

labor-realtime-labor-percent

Labor cost updates from live time card operations and Reporting ships Labor Summary and Employee Productivity reports. A during-service manager view showing labour as a live percentage of sales is not documented as a screen. https://docs.oracle.com/en/industries/food-beverage/back-office/20.1/lmusg/toc.htm · retrieved 2026-08-02

Warns or blocks at clock-in when an employee is approaching or would cross a configured overtime threshold, before the overtime is incurred. differentiator

labor-overtime-prevention

Documented: Weighted Average Overtime, Weighted Average Overtime with Tip Credit, Configuring Work Requirements for Overtime Eligibility, and Configuring Calculations and Rules for Overtime Pay. All of it computes overtime; nothing documented blocks or warns at clock-in before overtime is incurred. https://docs.oracle.com/en/industries/food-beverage/back-office/20.1/lmusg/toc.htm · retrieved 2026-08-02

Configures meal and rest break rules per state or jurisdiction, prompts required break attestation, and flags missed breaks for premium pay. differentiator

labor-break-compliance-by-state

Break Rules are configurable and assignable to locations, alongside Work Hour Restrictions, Store Work Hours and Configuring Compliance with Wage and Tip Laws. Oracle ships no per-US-state prebuilt jurisdiction rule set, and break attestation and premium-pay flagging are not documented. https://docs.oracle.com/en/industries/food-beverage/back-office/20.1/lmusg/toc.htm · retrieved 2026-08-02

Supports predictive-scheduling ordinances by tracking advance-notice deadlines for published schedules and calculating predictability pay owed for employer-initiated changes.

labor-fair-workweek-support

The location-configuration page enumerates every compliance rule set that can be assigned to a location: Labor Pay Rule, Pay Period Calendar, Wage and Tip Law ('Compliance with regional wage laws and tip laws'), Child Labor Law, Tip Pool, and 'Time card adjustment acknowledgement required'. No predictive-scheduling or advance-notice rule set exists in that list. 'predictab', 'advance notice', 'fair work' and 'predictability pay' return zero hits across all 4,840 corpus documents; the only 'premium pay' is a manually configured pay-rate modifier for 'night shifts, holiday work, Sunday work, and standby duty' (lmusg/c_config_pay_premium.htm), not a calculated predictability penalty. Schedules are published and approved (lmusg 'Can Edit Approved Schedule') but no advance-notice deadline is tracked. The gap that kept this cell unknown is now closed: the record's prior rationale left it undetermined because 'the Labor Management Scheduler RESTful API guide (back-office/20.1/lmsch) is published as a PDF I could not text-extract'. That PDF is held and text-extracted in this corpus (lmsch/E90996_16.pdf, 37,567 characters) and contains no advance-notice, predictability or fair-workweek field. https://docs.oracle.com/en/industries/food-beverage/back-office/20.1/lmusg/t_config_locations.htm · retrieved 2026-09-05 adversarially verified

Enforces minor-labor restrictions (age-based maximum hours, prohibited time windows, school-day limits) at both scheduling and clock-in.

labor-minor-labor-rules

Labor Management documents "Configuring Compliance with Child Labor Laws" as a dedicated organisation-level configuration topic, alongside Work Hour Restrictions assignable per location. https://docs.oracle.com/en/industries/food-beverage/back-office/20.1/lmusg/toc.htm · retrieved 2026-08-02

Computes tip pooling and tip-outs automatically per shift from configurable rules (percentage of sales, hours worked, points, or role), rather than requiring a manual spreadsheet.

labor-tip-pooling-rules

Both models are documented with their own configuration procedures: Manual Tip Pools (configuring tip pooling, entering a manual tip pool amount) and Automatic Tip Pools (automatic tip pool collection, configuring automatic tip pooling). https://docs.oracle.com/en/industries/food-beverage/back-office/20.1/lmusg/toc.htm · retrieved 2026-08-02

Retains a per-shift, per-employee record of tips received, amounts contributed to the pool, and amounts distributed from the pool, exportable for audit.

labor-tip-distribution-audit-trail

Tips are reportable in detail — Tips reports, All Checks with Charged Tips, Adjusted Time Cards, Time Card Adjustment Details and Time Card Adjustments for an Employee — and Labor Management ships configurable reason codes. A dedicated immutable tip-distribution ledger showing the pooled-to-distributed chain per employee is not documented. https://docs.oracle.com/en/industries/food-beverage/back-office/20.1/rarrg/toc.htm · retrieved 2026-08-02

Payroll export separates cash from charged qualified tips and carries a Treasury tipped-occupation code, supporting the W-2 Box 12 code TP and Box 14b reporting required for tax year 2026. differentiator

labor-qualified-tips-w2-reporting

PARTIAL — the tip-type separation is real, the 2026 W-2 apparatus is not. The Get time card details endpoint (Business Intelligence API, a registry-closed 56-endpoint census) separates the tip classes at the timecard level: 'chrgTips ... The value of tips posted to charge payments such as credit cards or room charges', alongside direct and indirect (cash) tips, while the payroll handoff key 'External Payroll ID' sits on the sibling Get Employee Dimensions endpoint (https://docs.oracle.com/en/industries/food-beverage/back-office/20.1/biapi/op-bi-v1-orgidentifier-getemployeedimensions-post.html), 'External payroll id for the employee.'. What is absent from that field census, and from the whole corpus, is any Treasury tipped-occupation code, any 'Box 12', and any code TP: 'occupation' matches only lmusg prose about 'a labor category for tipped employees and a labor category for non-tipped employees', which is a reporting label the operator invents, not a Treasury code. Corpus date: back-office release 20.1; the endpoint's own version stamps run to 20.1.14.13. https://docs.oracle.com/en/industries/food-beverage/back-office/20.1/biapi/op-bi-v1-orgidentifier-gettimecarddetails-post.html · retrieved 2026-09-05 adversarially verified

Vendor processes payroll itself as a first-party product (tax filing and direct deposit), as opposed to exporting to a third-party payroll provider only. differentiator

labor-native-payroll

Labor Management stops at Payroll Preprocessing, time card adjustment and closing/reopening pay periods — the documented output is a payroll hand-off. Oracle Food and Beverage does not file payroll taxes or run direct deposit as a first-party product. https://docs.oracle.com/en/industries/food-beverage/back-office/20.1/lmusg/toc.htm · retrieved 2026-08-02

Exports timecards, wages, and tips in documented formats or via direct integration for at least two major payroll providers (e.g. Gusto, ADP, Paychex, QuickBooks).

labor-payroll-export-formats

"Using Payroll Preprocessing" and pay-period close are documented and a Labor Management API Programmer's Guide and Scheduler RESTful API guide are published. No named major US payroll provider format is documented by Oracle. https://docs.oracle.com/en/industries/food-beverage/back-office/20.1/lmusg/toc.htm · retrieved 2026-08-02

Employees can request shift swaps or claim open shifts in a self-service app, subject to a manager approval workflow that enforces overtime and role eligibility. differentiator

labor-shift-swap-workflow

Employee Self Service supports peer-to-peer shift handoff with approval: select the shift, Request Change, then either Change Start Time or "Send to another Employee"; the recipient chooses Accept Request or Reject Request, and a separate Approving Shift Change Requests procedure covers the manager step. Shortfalls: no open-shift claim board (the shift must be sent to a named employee), no documented overtime or job/role eligibility enforcement at request or approval time, and it runs inside Reporting and Analytics rather than a self-service mobile app. https://docs.oracle.com/cd/E80526_01/doc.91/e82051/t_ess_request_change.htm · retrieved 2026-08-02 adversarially verified

Provides digital new-hire onboarding that collects W-4 and I-9 documentation and supports E-Verify submission.

labor-digital-onboarding-i9

Specify Employment Details in Reporting and Analytics People Management includes an I9 Information page for employment eligibility verification, an Exemptions page for tax exemption information, plus SSN/Confirm SSN, Date of Birth, External Payroll ID, Work Permit Number and expiration, Age Certificate Number and expiration, a Payroll Information page with direct deposit bank account details, and a Veteran Status page. Shortfalls: these are fields an administrator keys into the employee record - no W-4 is collected, no document upload or e-signature and no employee-facing new-hire flow appears anywhere in the People Management chapter (Add a Person captures only Name, User Name, Email Address, Enterprise Role and Enterprise Level), and no E-Verify submission is documented. https://docs.oracle.com/en/industries/food-beverage/back-office/20.1/rause/t_add_lm_details.htm · retrieved 2026-08-08

Reports per-employee sales performance metrics (average check, items or category attachment rate, void and comp rate) by server or cashier. differentiator

labor-server-performance-metrics

Reporting ships Employee Productivity, Employee Financial and Employee Financial Detail, Employee Sales Mix and Employee Sales Mix Detail, Employee Exceptions and Employee Threshold Exceptions — average check, category sales mix and void/comp exposure per employee. https://docs.oracle.com/en/industries/food-beverage/back-office/20.1/rarrg/toc.htm · retrieved 2026-08-02

Supports multi-level recipe/BOM costing where a recipe can contain sub-recipes (prep items) and plate cost recalculates automatically when any component ingredient's cost changes.

inventory-recipe-bom-costing

Recipes are a first-class module: creating recipes, editing ingredients, scaling recipes, search/replace ingredients across recipes, Weighed Stock Depletion, plus configurable global Costing Methods. https://docs.oracle.com/en/industries/food-beverage/back-office/20.1/invug/toc.htm · retrieved 2026-08-02

Stores purchase unit, recipe unit, and count unit per item with explicit conversion factors, plus a yield/waste percentage applied to raw-to-usable conversion.

inventory-unit-conversion-yields

Master data documents Units and Production Units with base unit names configurable, and Yield Management is its own module (creating yields by list or blank, viewing yields) alongside Preparation and Thaw Pull statistics. https://docs.oracle.com/en/industries/food-beverage/back-office/20.1/invug/toc.htm · retrieved 2026-08-02

Produces a theoretical-vs-actual usage variance report per item for a defined count period, showing theoretical usage from POS sales times recipe, actual usage from counts plus receipts, and the variance in both units and currency. differentiator

inventory-theoretical-vs-actual

Menu Item Linking ties POS items to recipes, Booking Sales posts POS sales (and unbooked POS waste checks) against those links to produce theoretical usage, and "Generating Inventory Variance Report" compares that to counted stock. https://docs.oracle.com/en/industries/food-beverage/back-office/20.1/invug/toc.htm · retrieved 2026-08-02 adversarially verified

Depletes ingredient on-hand quantities in near real time as orders are fired at the POS, including depletion driven by modifier selections, not only in an end-of-day batch. differentiator

inventory-realtime-depletion

Depletion is present and modifier-aware — Menu Item Linking links items, recipes and order types and supports negative quantities — but it runs through a Booking Sales process by cost center and period, with a documented view of "Cost Centers With Missing Sales". Nothing documents decrement at fire time. https://docs.oracle.com/en/industries/food-beverage/back-office/20.1/invug/toc.htm · retrieved 2026-08-02

Automatically 86s (marks unavailable) menu items on the POS, online ordering, and connected third-party delivery menus when a component ingredient hits zero or a configured threshold. differentiator

inventory-86-auto-sync

Adjusting Menu Item Availability: a manager presses the Menu Item Availability key, enables Out Of Menu Item to stop an item selling, or enables Check Menu Item Availability and enters a Count Available - 'The count is reduced each time the menu item is ordered', and at zero the operator gets 'No more <menu item definition name> remaining'. Shortfalls: the count is keyed manually and Managing Menu Item Availability in the configuration guide enumerates only three availability methods (Core, Disable, Menu Item Master Effectivity Group), none linked to a recipe ingredient or to Inventory Management stock; Inventory Management's own contents offer Forecast Out of Stock as a report only; and no propagation of an 86 to online ordering or to third-party delivery menus is documented. https://docs.oracle.com/en/industries/food-beverage/simphony/simmu/t_manager_procedures_adjust_mi_availability.htm · retrieved 2026-08-08

Supports full physical inventory, ad-hoc spot counts of a subset, and scheduled recurring cycle counts, with each count's variance recorded as separate history rather than overwriting prior counts.

inventory-count-modes

Counts can be created by cycle, by list or blank; Count Cycles are configurable with templates, assigned cost centers and item lists; counts can be frozen/unfrozen, booked/unbooked and cancelled, with a variance report. https://docs.oracle.com/en/industries/food-beverage/back-office/20.1/invug/toc.htm · retrieved 2026-08-02

Provides a mobile/tablet counting app supporting barcode or QR scanning that continues to accept counts with no network connectivity and syncs on reconnect.

inventory-mobile-count-offline

Oracle publishes Inventory Management Mobile Solutions with its own configuration guide and dedicated user/role rights tables. Offline counting with sync-on-reconnect is not documented. https://docs.oracle.com/en/industries/food-beverage/back-office/20.1/invug/toc.htm · retrieved 2026-08-02

Ships pre-built electronic vendor catalog and order-transmission integrations with named broadline distributors (e.g. Sysco, US Foods, Performance Food Group) that send purchase orders and receive invoices electronically rather than by emailed PDF. differentiator

inventory-vendor-catalogs-edi

A real electronic procurement path is documented: B2B Solutions loads vendor item catalogs and order cycles, links vendor purchase items, accepts price variances, and vendor master data carries B2B settings and FTP configuration, with Central Ordering for B2B orders. No named broadline distributor (Sysco, US Foods, PFG) appears anywhere in the documentation, so the pre-built-integration half of the claim is unevidenced. https://docs.oracle.com/en/industries/food-beverage/back-office/20.1/invug/toc.htm · retrieved 2026-08-02

Ingests supplier invoices from photo, PDF, or email and extracts line-item detail (item, quantity, unit, price) into the inventory ledger without manual line entry. differentiator

inventory-invoice-ocr

The Invoice Settings reference lists the entire configurable invoice surface - Automatic Rounding of Invoice, Return to Create New Page, Force Invoice Value, Maximum Deviation %, Maximum Deviation, Result Set Quantity - and none concerns scanning, OCR or document capture. The Invoicing chapter itself contains exactly four procedures: Creating an Invoice by Receipt, Creating a Blank Invoice, Viewing an Invoice, Sending an Approved Invoice to Accounts Payable. Oracle's documented way to avoid manual line entry is instead structured B2B exchange - 'Loading Item Catalogs, Order Cycles, and Invoices to a Vendor' over vendor B2B/FTP settings - which requires a participating vendor feed rather than a photo, PDF or emailed document. https://docs.oracle.com/en/industries/food-beverage/back-office/20.1/invug/r_maintenance_invoice_settings.htm · retrieved 2026-08-08

Tracks per-item purchase price history across invoices and alerts when a received price exceeds the prior or contracted price by a configurable threshold. differentiator

inventory-price-change-alerts

B2B Solutions documents "Accepting Price Variances" as an explicit receiving step, so a received price differing from catalogue is surfaced for action. Per-item price history across invoices and a configurable alert threshold are not documented. https://docs.oracle.com/en/industries/food-beverage/back-office/20.1/invug/toc.htm · retrieved 2026-08-02

Maintains par levels per item per location and generates suggested purchase order quantities from on-hand versus par, with at least one mode driven by a sales forecast rather than a static par. differentiator

inventory-par-auto-suggest

Orders can be created "by suggested quantity", and Order Calculation plus Order Calculation Lookup are configurable modules with Order Cycles and Count Cycles behind them. No par-level object appears anywhere in the Inventory Management contents, and no forecast-driven suggestion mode is documented — Forecast Out of Stock is a separate viewing screen. https://docs.oracle.com/en/industries/food-beverage/back-office/20.1/invug/toc.htm · retrieved 2026-08-02

Provides a structured waste/spoilage logging workflow with reason codes that debits inventory and reports waste cost separately from usage variance.

inventory-waste-logging

Waste is a documented module with waste documents created by list or blank, Waste Lists, Waste Settings, Waste Over Groups and Waste Groups in master data, and configurable Reason Codes with ratings; POS waste checks are booked into it. https://docs.oracle.com/en/industries/food-beverage/back-office/20.1/invug/toc.htm · retrieved 2026-08-02

Supports inter-location inventory transfers as a two-sided transaction crediting the sending location and debiting the receiving location, with an in-transit or approval state.

inventory-transfers

Three documented transfer surfaces: Issue Requests with a request/transfer process, Transfers with a requisition process and accept/decline, and Transfer To/From, all governed by Cost Center Areas that configure which cost centers may transfer or request. https://docs.oracle.com/en/industries/food-beverage/back-office/20.1/invug/toc.htm · retrieved 2026-08-02

Supports a commissary/central kitchen model where one location produces prep items and issues or sells them to other locations at a computed transfer cost.

inventory-commissary

The commissary model is documented end to end: a Production module creates production runs from lists, recipes can be added to issue requests and transfers, inventory moves between cost centers, and a configurable global Costing Method values the movement. Master Cost Centers propagate menu item links to member cost centers. https://docs.oracle.com/en/industries/food-beverage/back-office/20.1/invug/toc.htm · retrieved 2026-08-02

Captures lot/batch numbers at receiving and links them through production to sales or transfers, enabling a backward and forward recall trace.

inventory-lot-traceability

324th, CELL MOVED unknown -> no/A. The existing note's stated blocker was that the Inventory Management item page 'claims no completeness'. Two never-opened Oracle API guides supply the completeness the user guide did not: they define every field of every data structure Inventory Management exchanges, and neither carries a lot or batch dimension. CLAIM: capture lot/batch at receiving and link through production to sales/transfers for a recall trace. VERDICT: no. EVIDENCE (1) Oracle MICROS Inventory Management Master Data Web Services API, E91249-09, Release 8.0, August 2023 (https://docs.oracle.com/en/industries/food-beverage/back-office/20.1/impoa/E91249_09.pdf, 329,765 bytes): 22 numbered parameter tables covering the whole master-data payload -- MasterData, Unit, UnitConversion, ItemGroup, OverGroup, MajorGroup, Item, ItemCostCenterAssignment, Vendor, PriceQuote, PriceQuoteOffer, Customer, RecipeGroup, Recipe, RecipeIngredient, Result, plus the ConversionOperation/CountInterval/OverGroupType enumerations. Table 10, the full Item structure, is SEVEN properties: Number, Name, UnitNumber, ItemGroupNumber, CountInterval, CostCenterAssignments, Active. No lot, batch, serial, trace or expiry field exists on the item. (2) Oracle MICROS Inventory Management Point-of-Sale Web Services API Guide, E91248-07 (back-office/20.1/immda/E91248_07.pdf, 368,340 bytes): 40 parameter tables. The RECEIVING document is Table 37 Receipt = ReceiptID, VendorID, VendorTaxID, Number, Date, NetValue, VATValue, GrossValue, DocumentType (Normal or RTV), CostCenterList -- no lot capture at receipt. The STOCK record is Table 30 StockOnHand = CostCenter, ItemNumber, Item, Qty, where Table 27 Quantity is only Amount + Unit -- stock is not lot-dimensioned, so no forward or backward trace can be constructed from it. Table 34 Transaction (the POS depletion record) = RevenueCenter, PLU, Timestamp, Qty, Total, Tax, Type, WasteCode, MenuLevel, OrderType -- no lot link from sale back to receipt. (3) Confirmed against the reporting warehouse: the Database Access Cloud Service Reference G21944-03 (dacsr/G21944_03.pdf, 102 VRO_* views, every column listed) has no lot or batch column on any view. BOUND/CONTROLS: tokenised, word-boundary, case-insensitive over E91248_07 (48,212 chars), E91249_09 (55,473) and G21944_03 (239,447): lot=0, lots=0, batch=0, batches=0, traceability=0, trace=0, recall=0, serial=0 in both inventory guides. POISON NAMED: in the warehouse reference 'batch' appears only as the enum member B37_UsvcBatch and 'recall' only as the column recalledMenuItemsCount (a re-opened menu item, a homonym of a product recall) -- both would have faked a positive on an untokenised grep. The one near-miss in the inventory guides is Recipe.ExpiresIn, 'Expiry duration in days' (Table 28), which is a recipe shelf life, not a received lot. Retrieved 2026-09-17. https://docs.oracle.com/en/industries/food-beverage/back-office/20.1/impoa/E91249_09.pdf · retrieved 2026-09-17 adversarially verified

Tracks expiration or use-by dates on received and prepped items and surfaces an expiring-soon report or alert before spoilage.

inventory-shelf-life-expiry

PARTIAL — expiry is tracked and surfaced for prepped and thawed items, not captured at receiving. The Preparation and Thaw Pull page carries a 'Shelf Life' column, 'This column shows the length of time the item stays fresh or is usable', and a 'Perish On' column, 'This column shows the day the item is no longer usable and needs to be classified as waste' — i.e. a computed expiring-soon view, gated by the 'Preparation and Thaw Pull Reporting' user right, 'Access Preparation and Thaw Pull reporting.', which is defined on the sibling page invug/r_userrights_production.htm. Recipes carry their own expiry: 'Expires In : Enter how many days in advance the recipe can be made and used. For example, you determine cheesecake has a shelf life of three to seven days' (invug/t_recipes_create_recipe.htm), and waste groups can be keyed to expiry, 'for example, breakage, spoilage, expiration date' (invug/c_waste.htm). What is missing for a full yes is any expiration or use-by date captured against a received delivery: the receiving chapter and the item master name no such field, and no alert (as opposed to a viewed report) is documented. Corpus date: back-office release 20.1. https://docs.oracle.com/en/industries/food-beverage/back-office/20.1/invug/c_prep_and_thawpull.htm · retrieved 2026-09-05 adversarially verified

Supports partial-bottle liquid inventory by weight (scale integration) or by bottle fraction for bar and beverage counting.

inventory-bar-partial-bottle

A "Weighed Stock Depletion" topic is documented under Recipes, which is the primitive weight-based depletion needs. Bar-specific partial-bottle counting by fraction, and integration with a counting scale, are not documented. https://docs.oracle.com/en/industries/food-beverage/back-office/20.1/invug/toc.htm · retrieved 2026-08-02

Exports period COGS and accounts-payable invoice detail in a named accounting system's import format (e.g. QuickBooks, Sage Intacct, NetSuite) with GL account mapping configurable per item category.

inventory-cogs-gl-export

Two of the claim's three legs are documented; the third is not. GL account mapping per item category IS configurable and this record previously denied it: Master Data > Account Classes "enables you to organize item groups together in preparation for a Back Office export" (c_masterdata_acc_classes.htm), and creating one means "enter account numbers for the item groups in as many accounting departments as necessary. The four accounting department are Inventory, Expense, COS, and Accruals" - a per-item-group cost-of-sales account number, with Account Classes then assignable to cost centers. AP invoice detail does leave the system: "When an approved invoice is sent to AP, it is added to the system export file. You can no longer edit the invoice" (t_invoicing_send_approved_invoice_to_ap.htm), and Maintenance > Settings exposes a Maximum Number of Days for Daily Totals Export and a Maximum Number of Days for Menu Item Cost Export (t_config_export_inv_totals.htm), the latter being the period item-cost feed. Shortfall: no named accounting system's import format. The only export-format construct in the 26-chapter Inventory Management guide is Interface Definition - "Interface definitions are custom templates that define the format for exported data" (c_maintenance_interface_definition.htm), i.e. the operator authors the layout, and the guide's contents name no accounting package anywhere. Oracle's own NetSuite Connector for Simphony does not close this gap: its announced payload is POS financial data (tender by tender name, carry-over amounts, dayparts, totals, items sold, service charges, discounts) and names no accounts-payable, COGS, general-ledger or journal-entry content. https://docs.oracle.com/en/industries/food-beverage/back-office/20.1/invug/t_masterdata_create_accnt_class.htm · retrieved 2026-08-08 adversarially verified

Inventory and recipe costing are delivered natively by the POS vendor rather than requiring a separately-contracted third-party product (e.g. MarginEdge, MarketMan, Restaurant365) to function. differentiator

inventory-native-not-partner

Oracle Hospitality Inventory Management is a first-party Oracle module with its own 26-chapter user guide, master data, user/role rights model and web service APIs, published inside the Simphony documentation set. https://docs.oracle.com/en/industries/food-beverage/back-office/20.1/invug/toc.htm · retrieved 2026-08-02

Joins recipe cost to actual item sales mix to report contribution margin per menu item, and flags items whose margin fell below a configured threshold after ingredient cost changes. differentiator

inventory-menu-margin-linkage

Reporting ships a Menu Engineering report and Cost of Goods Sold reports alongside Average Price by Item Group and Menu Item Affinity, so per-item margin analysis is a shipped report. An automatic contribution-margin threshold alert is not documented. https://docs.oracle.com/en/industries/food-beverage/back-office/20.1/rarrg/toc.htm · retrieved 2026-08-02

Provides a live sales dashboard reflecting transactions within minutes of the sale, accessible from both a browser and a mobile app off-premise.

reporting-realtime-dashboard

Reporting and Analytics Advanced Cloud Service is a restricted-use inclusion in both Simphony Premium (B81480) and Standard (B84711) Cloud Service, and Oracle ships InMotion Mobile for off-premise access. https://docs.oracle.com/cd/F14820_01/doc.191/f15063/c_lic_simphony_cloud.htm · retrieved 2026-08-02

Generates a daily close-out/EOD report reconciling gross sales, net sales, tax, tips, discounts, refunds, tender types, and expected cash deposit in one document.

reporting-eod-closeout

Daily Operations and Daily Operations Summary reports ship in four variants each (TSR/QSR x add-on/inclusive tax), alongside System Financial, Income Audit by Tender, Tender Media and Open Checks. https://docs.oracle.com/en/industries/food-beverage/back-office/20.1/rarrg/toc.htm · retrieved 2026-08-02

Provides a product mix (PMIX) report at individual menu item AND modifier level with quantity, gross and net sales, filterable by daypart and revenue center.

reporting-pmix-modifier-level

Sales Mix, Menu Item Sales, Top Menu Items Summary and Order Channel Sales Mix are all published in add-on and inclusive-tax variants. No report in the reference guide is described at condiment or modifier level, so the modifier half of the claim is unevidenced. https://docs.oracle.com/en/industries/food-beverage/back-office/20.1/rarrg/toc.htm · retrieved 2026-08-02

Produces an audit report of comps, voids, discounts, and price overrides attributed to the employee who applied them and the manager who approved them, with reason codes and timestamps.

reporting-comps-voids-audit

Voided Menu Items, Employee Exceptions, Employee Threshold Exceptions, Adjustments-Voids, Adjustments-Returns, Adjustments-Cancels, Adjustments-Error Corrects, All Checks with Manager Voids, Unacknowledged Adjustments and Check Journal, plus a "Voids vs. Returns" definition topic. https://docs.oracle.com/en/industries/food-beverage/back-office/20.1/rarrg/toc.htm · retrieved 2026-08-02

Reports cash over/short per drawer, per shift, and per employee, comparing counted cash to expected cash from tendered transactions and paid-outs.

reporting-cash-over-short

Enterprise Cash Management is a documented module tracking cash into, within and out of the property across tills, safes, server banks and bank deposits, with count sheets, receptacles, threshold sets, deposit reconciliation and variance analysis. The shortfall is the report itself: no cash over/short report per drawer, per shift and per employee appears in the Reports Reference Guide contents. https://docs.oracle.com/en/industries/food-beverage/simphony/simcg/c_ecm.htm · retrieved 2026-08-02

Reports sales per labor hour and labor cost as a percentage of sales by hour, by department, and by employee, using actual clocked hours from the POS time clock.

reporting-labor-productivity

Labor Summary, Employee Productivity (TSR and QSR variants), Time Card Detail and Time Card Summary reports post clocked hours and labour cost against POS sales. https://docs.oracle.com/en/industries/food-beverage/back-office/20.1/rarrg/toc.htm · retrieved 2026-08-02

Reports per-server metrics including average check, items per check, attachment rate for named categories, and tips as a percentage of sales. differentiator

reporting-server-scorecards

The component metrics all exist as separate reports — Employee Productivity, Employee Sales Mix and Sales Mix Detail, Employee Financial, Tips, Employee Exceptions. No single per-server scorecard combining average check, items per check, attachment rate for named categories and tips as a percentage of sales is published. https://docs.oracle.com/en/industries/food-beverage/back-office/20.1/rarrg/toc.htm · retrieved 2026-08-02

Reports revenue and margin by fulfillment channel — dine-in, direct online, first-party delivery, and each third-party marketplace separately — net of marketplace commission fees. differentiator

reporting-channel-profitability

Order Channel Sales and Operations, Order Channel Sales Mix, Order Channel Employee Sales and All Checks for an Order Channel report revenue and operations by channel in TSR/QSR and tax variants. Margin net of marketplace commission is not a documented report. https://docs.oracle.com/en/industries/food-beverage/back-office/20.1/rarrg/toc.htm · retrieved 2026-08-02

Provides a consolidated multi-location report with side-by-side location comparison and drill-down from group total to a single location and then to an individual transaction. differentiator

reporting-multiloc-drilldown

Side-by-side comparison is fully shipped: eight Daily Operations Location Comparison and Revenue Center Comparison variants, alongside Check Detail, Check Journal and Customer Check View. The shortfall is the drill path — the only drill-down Oracle documents is organizational ("drill down the organizational levels", with the worked example stopping at "a comparison of sales at the district and location levels"). Drill-through from a group total into an individual check is not documented; check-level reports are separate report objects. https://docs.oracle.com/cd/E71871_01/doc.90/e72023/c_reports_analysis_examples.htm · retrieved 2026-08-02 adversarially verified

Includes a self-service report builder letting a non-developer choose dimensions, measures, and filters and save the result, rather than only fixed canned reports. differentiator

reporting-custom-report-builder

Oracle publishes a "Restaurants Reporting and Analytics Report Designer's Guide" (Release 20.x, F30460-10, April 2025), so a report designer exists as a shipped, documented component. The guide body renders client-side and only the title page was retrievable, so whether it is genuinely non-developer self-service is unverified. https://docs.oracle.com/en/industries/food-beverage/back-office/20.1/rardg/index.html · retrieved 2026-08-02

Supports scheduling any report for automatic recurring delivery by email or to a shared destination on a defined cadence and recipient list.

reporting-scheduled-delivery

Scheduling primitives are documented but not for Reporting and Analytics: Inventory Management ships a Scheduler with configurable jobs and an executed-jobs view, and Labor Management documents sending schedules by email. No scheduled recurring delivery of a Reporting and Analytics report to a recipient list is documented. https://docs.oracle.com/en/industries/food-beverage/back-office/20.1/invug/toc.htm · retrieved 2026-08-02

Offers automated recurring bulk export of transaction-level raw data to a customer-controlled destination (S3, SFTP, Snowflake, BigQuery, or equivalent), not just manual CSV download. differentiator

reporting-raw-warehouse-export

Oracle publishes two relevant guides — an Enterprise Back Office Standard Export User Guide and a Database Access Cloud Service Reference Guide, the latter being a separately named cloud service implying direct database access to your own data. Both are PDFs whose text did not extract on retrieval, so the destination, cadence and whether the access is push or pull remain unverified. https://docs.oracle.com/en/industries/food-beverage/back-office/20.1/dacsr/index.html · retrieved 2026-08-02

Publishes a documented public REST or GraphQL API covering orders, payments, menu, and labor data, with self-service developer credentials obtainable without a signed partner agreement. differentiator

reporting-public-api

Read-only Business Intelligence is bundled, but everything else is metered: Configuration Data Interface (B87077) and every Transaction Services variant (B81485, B3737, B83738, B90422, B90423, B90424) are separately licensed add-ons requiring Premium or Standard. The documentation is open; the surface is not. https://docs.oracle.com/cd/F14820_01/doc.191/f15063/c_lic_simphony_cloud.htm · retrieved 2026-08-02

Emits outbound webhooks for order and payment lifecycle events to a customer-supplied endpoint, with documented retry behavior and payload signature verification. differentiator

reporting-webhooks

STS Gen2 pushes Organizations, Configuration, Check and Employees notifications, but Oracle documents a 15-second timeout "with no retry", restricts the subscriber TLD set, and documents no payload signature. https://docs.oracle.com/en/industries/food-beverage/simphony/stsgg/api-notifications-api-webhook.html · retrieved 2026-08-02

API and raw-data access are included in the standard subscription rather than gated behind an additional per-location fee, revenue share, or enterprise-only contract. differentiator

reporting-api-not-upcharged

Configuration Data Interface Cloud Service (B87077) "Grants access to the Configuration Data Interface API for direct integrations" and requires Premium or Standard Cloud Service as a prerequisite. Transaction Services is separately licensed at every tier as well. https://docs.oracle.com/cd/F14820_01/doc.191/f15063/c_lic_simphony_cloud.htm · retrieved 2026-08-02

Core reporting beyond basic sales summaries — labor vs sales, PMIX, comps/voids audit, multi-location comparison — is available on the entry-level paid plan rather than requiring a higher tier or an add-on analytics SKU. differentiator

reporting-tier-paywall

The Simphony Essentials licensing page states Essentials includes Oracle Hospitality Reporting and Analytics Advanced Cloud Service (restricted-use) and Labor Management (restricted-use) — the same bundle Premium and Standard carry. Above-store reporting is not paywalled at any tier. https://docs.oracle.com/en/industries/food-beverage/simphony-essentials/ssllg/c_lic_simphony.htm · retrieved 2026-08-02

Documents a historical retention window of at least 24 months of transaction-level detail queryable in the reporting UI, with no silent truncation or archive retrieval fee. differentiator

reporting-history-retention

Oracle publishes the numbers, which almost no POS vendor does: transaction and KDS detail is retained 3 months by default and can be increased to 36; daily and fixed-period totals 13 months default, 48 maximum; transaction journal records and time cards 13 months default, 120 maximum. It falls short of the claim because the DEFAULT detail window is 3 months, well under 24, and Oracle does not state whether raising it is free. https://docs.oracle.com/en/industries/food-beverage/back-office/20.1/rarrg/c_data_retention_limits.htm · retrieved 2026-08-02

Sends proactive push or email alerts when an operator-configured metric breaches a threshold or deviates from its historical pattern (e.g. void spike, sales below forecast, discount rate anomaly). differentiator

reporting-anomaly-alerts

The InMotion Mobile app ships eleven alerts - Discount % is too high, Labor % is too high, Void count is too high, No Sale count is too high, Cancelled Check count is too high, Return % is too high, Reopened Check count is too high, Credit Cards did not settle, Employee about to enter overtime, Employee is in overtime, Posting exception - triggered when the metric runs 50% higher than the average of the past six weeks and delivered as a push notification to all users for the location. Shortfalls: the alert list and the 50%-over-six-week-average threshold are fixed, with no operator-configured metric or threshold documented; delivery is push to the mobile app only (Reporting and Analytics itself offers Scheduled Reports for email and Export Status Notifications, neither of which is conditional); and sales-below-forecast is not among the alerts. https://docs.oracle.com/en/industries/food-beverage/back-office/20.1/inmqr/c_alerts.htm · retrieved 2026-08-08

Offers a natural-language query or AI assistant that answers ad-hoc questions against the operator's own sales and labor data and returns a figure or chart, not a generic help-article response.

reporting-nl-query

Reverted to unknown. What was searched: rause (170 topics) including c_reports.htm and c_iquery_permissions.htm, plus corpus-wide /natural language|AI [Aa]ssistant|chatbot|generative/ = 0 of 4,840. Why that is not a no: the cited page is a 1,056-byte chapter blurb ('Build original reports, manage the reports on your dashboard, organize your most frequently viewed reports, and create custom reports in Excel with iquery.'), which summarises the Reports chapter of one book — it is not a census of every way a Simphony operator interrogates their data. And Oracle itself routes Simphony operators off this surface: the (now-verified-live, HTTP 200) Simphony product page says operators can 'Centralize and normalize data from multiple POS and front- and back-office systems with Oracle Analytics Cloud or third-party BI'. Oracle Analytics Cloud ships a natural-language AI assistant, its documentation library is reachable and was NOT mined this session, and the string 'Oracle Analytics' appears 0 times in all 4,840 documents — the corpus has no coverage of it at all. That is the CrowdTwist shape the brief itself forbids scoring no on: a reachable-but-unmined sibling library is an unmeasured absence. What would settle it: the Oracle Analytics Cloud documentation, plus whether an OAC tenant is included in a Simphony Reporting and Analytics subscription or sold separately. || 323rd: 323rd, NEW SURFACE, CELL NOT MOVED, AND A TRAP RECORDED. The existing note rests partly on 'Oracle's marketing pages at www.oracle.com/food-beverage/ return 403 to automated retrieval'. They return 200 today. The bounded 44-URL food-beverage corpus from sitemap-core.xml was read, and it contains an AI assistant that is NOT this claim and that a later reader could easily mis-score as a yes: 'Oracle Simphony Smart Assistant - AI-powered, in-context help for the front line. Embedded into Oracle Simphony Cloud Point of Sale (POS), Smart Assistant gives restaurant teams self-service suggestions and immediate, actionable answers to common technical and operational questions - right from their workstation. Staff can ask support-related questions in plain language. For example, "Why can't I log in to Simphony?" They receive context-aware guidance informed by Oracle Simphony documentation and knowledge base' (https://www.oracle.com/food-beverage/, #smart-assistant). It is a DOCUMENTATION/KB assistant - precisely the 'generic knowledge-article response' the claim excludes - it answers about the software rather than against the operator's own sales and labor data, it returns guidance rather than a figure or chart, and the same page states 'Smart Assistant is available to early adopters and is planned for broader availability to Oracle Restaurants customers later this year', so it is not yet generally shipped either. Separately, the Simphony product page positions Oracle Analytics Cloud as an EXTERNAL destination rather than an included surface - 'Centralize and normalize data from multiple POS and front- and back-office systems with Oracle Analytics Cloud or third-party BI' - which weakens but does not close the unmined-sibling caveat this note already records. Controls over the 44 pages, tokenised: 'natural language' 0, chatbot 0 (the one /chatbots/ link is Oracle Digital Assistant for HCM, a different product), 'artificial intelligence' 0. Retrieved 2026-09-17. || 327th: 327th: one of this note's two open objections is now closed and the other is not. The note warns against 'the CrowdTwist shape' - scoring an absence while a reachable sibling library is unmined. That library is now measured: all 36 monthly Release Readiness books listed at docs.oracle.com/en/industries/food-beverage/crowdtwist-loyalty-engagement/releases.html were walked to a link fixpoint (164 files, 212,952 characters, 0 failures; nonsense control /9999 -> the host's 15,118-byte 404) and they carry no query, reporting or assistant feature of any kind - 'AI' 0, 'natural language' 0, 'chatbot' 0, 'generative' 0. Separately, the token 'AI' scores ZERO (word-boundary) across the 9,045-document / 29,944,553-character Simphony and back-office corpus re-grepped this pass (sicli 7,786 complete + gnlug 40/40 + simcg 845 + rause 169 + ccapi + Gen2 + the seven PDF-only back-office books; positive control 'Simphony' 18,149). WHAT STILL BLOCKS THE CELL, unchanged: Oracle Analytics Cloud, which the Simphony product page positions as an external destination ('Centralize and normalize data ... with Oracle Analytics Cloud or third-party BI'), ships its own NL assistant and was not mined, and no public document settles whether an OAC tenant is included in a Simphony Reporting and Analytics subscription. Retrieved 2026-09-18. || 328th: 328th: one more first-party manager surface read, no NL query in it. The Oracle Simphony Frontline Manager User Guide (G49756-01) - the web application 'used to view and change settings' that Simphony Home exposes to store managers, walked to a link fixpoint at 25 of 25 topics, 0 failures, 32,872 characters - is menu items, effectivity groups, a bulk price editor and Mobile Order and Pay setup. Tokenised word-boundary case-insensitive over the complete book: 'natural language' 0, 'assistant' 0, 'AI' 0, 'chat' 0. The blocker recorded in the 327th is unchanged: Oracle Analytics Cloud is positioned by the Simphony product page as an external destination, ships its own NL assistant, and no public document settles whether an OAC tenant is included in a Simphony Reporting and Analytics subscription. Retrieved 2026-09-18. || 330th: 330th: the store-level operator surface is now censused too, and it holds no NL query. simmu POS Manager User Guide (92 topics), sipou POS Employee User Guide (200) and resnw Networking Excellence Guide (77) were walked to an href fixpoint at 200, 0 failures, 369 topics / 548,682 characters - the first time any pass on this record has held the manuals the people who actually run the reports use. Tokenised word-boundary case-insensitive: 'natural language' 0, 'assistant' 0, 'chatbot' 0; the reporting topics are a fixed list of workstation reports (t_start_shift_run_reports.htm: Employee Financial, Employee Financial - VAT, Employee Tip, Cashier Financial, Offline Employee Financial, Offline Employee Cashier, selected by report number). The 44-URL oracle.com food-beverage corpus was also re-derived this pass from sitemap-core.xml (still 44, all 200): 'natural language' 0, 'AI assistant' 0, 'chatbot' 0, 'Smart Assistant' 5 (all on /food-beverage/, the documentation-and-KB assistant this cell's 323rd note already records as excluded by the claim). The blocker is unchanged and is unchanged by design: Oracle Analytics Cloud appears on the Simphony product page only as an external destination - 'Centralize and normalize data from multiple POS and front- and back-office systems with Oracle Analytics Cloud or third-party BI' - alongside third-party BI, 'OAC' scores 0 across the marketing corpus, and no public document states whether an OAC tenant is included in a Simphony Reporting and Analytics subscription. Retrieved 2026-09-18. adversarially verified

Reports guest-level analytics including new versus returning guest counts, visit frequency, and lifetime spend cohorts tied to identifiable guest records from loyalty or online ordering. differentiator

reporting-guest-cohorts

Guests, Processed Customer Transactions and Customer Check View reports exist, and Gift and Loyalty tracks visits and spend per account. New-versus-returning and lifetime-spend cohort reporting is not published. https://docs.oracle.com/en/industries/food-beverage/back-office/20.1/rarrg/toc.htm · retrieved 2026-08-02

Produces a forward sales forecast at daypart or hourly granularity from the location's own history, exposed in the reporting UI and consumable by scheduling or ordering workflows. differentiator

reporting-sales-forecast

A first-party Forecasting and Budget module exists and feeds Labor Management staffing calculations, and four Budget and Forecast Metrics Comparison reports ship in TSR/QSR and tax variants. The shortfall: what Oracle documents is "Manual Forecasts" and "Generating a Manual Forecast" seeded by "Historical Seed Data", i.e. an operator-generated forecast primed from the location's history rather than a system-produced one, and no daypart or hourly forecast granularity is documented. https://docs.oracle.com/en/industries/food-beverage/back-office/20.1/fbuse/toc.htm · retrieved 2026-08-02 adversarially verified

Generates payroll- and tax-ready tip reporting: declared versus charged tips per employee, tip pool distribution detail, and a tax liability summary by jurisdiction.

reporting-tip-tax-compliance

Tips reports, All Checks with Charged Tips and Tips and Service Charge Metrics definitions are published, and Labor Management handles tip credit and wage/tip law configuration. A declared-versus-charged tip shortfall report and a jurisdictional tip tax liability summary are not documented. https://docs.oracle.com/en/industries/food-beverage/back-office/20.1/rarrg/toc.htm · retrieved 2026-08-02

Supports a named organizational hierarchy of at least three levels (e.g. enterprise > region/group > location) as a first-class object that reporting and permissions can be scoped to, not just a flat list of locations.

multi-location-org-hierarchy

Hierarchy is chapter 4 of the configuration guide and Enterprise > Property > Revenue Center > Zone is the object model configuration, reporting and privileges all scope to. https://docs.oracle.com/en/industries/food-beverage/simphony/simcg/toc.htm · retrieved 2026-08-02

A corporate-level menu can be authored once and published to a chosen set of locations in a single action, with a publish/version history showing what was pushed, when, and by whom.

multi-location-central-menu-publish

Menu Items, Menu Levels and Effectivity Groups are authored in EMC above the store and inherit downward through the hierarchy; Importing and Exporting Data is a separate documented chapter. A publish history showing what was pushed, when and by whom is not documented separately from the Audit Trail. https://docs.oracle.com/en/industries/food-beverage/simphony/simcg/toc.htm · retrieved 2026-08-02

Corporate menu items expose per-field override rules so a location can change some attributes (e.g. price, availability) while corporate locks others (e.g. name, image, recipe), and locked fields are not editable at store level. differentiator

multi-location-local-override-policy

Menu Item Field Security: "all of the fields within these files have Editable, View Only, and Exclude privileges available for configuration. By default, all of the field access levels are set to Editable." Configured per employee role on the Roles module Fields tab across MI Master, MI Definition and MI Prices — corporate can leave price editable at store level while locking name or recipe fields to View Only or Exclude. https://docs.oracle.com/en/industries/food-beverage/simphony/simcg/t_employee_roles_field_level_access.htm · retrieved 2026-08-02 adversarially verified

Supports price tiers/zones so one menu item carries different prices per location group, per order channel, and per daypart without duplicating the item record.

multi-location-price-zones

The composable pieces exist: hierarchy zones, Menu Levels, price sequence levels per connector, and order channels with a documented precedence chain. No Oracle page documents a price-zone object spanning location group, channel and daypart on a single item record. https://docs.oracle.com/en/industries/food-beverage/simphony/simcg/c_order_channels.htm · retrieved 2026-08-02

Menu, price, and promo changes can be scheduled to activate at a future date/time interpreted in each target location's own timezone, and can be rolled back after activation. differentiator

multi-location-scheduled-publish

Effectivity Groups date-scope configuration records, so future-dated activation exists. Timezone-aware activation per target location and post-activation rollback are not documented — and a Cruise Ship Time Zone chapter exists precisely because timezone handling is a special case. https://docs.oracle.com/en/industries/food-beverage/simphony/simcg/toc.htm · retrieved 2026-08-02

A new location can be provisioned by cloning a documented configuration template (menu, taxes, roles, printers, modifiers, tenders) rather than being configured from scratch, and the vendor publishes the expected time-to-open. differentiator

multi-location-new-store-template

Oracle publishes a Property Device Configuration Guide, a Client Deployment Guide and a Location Upgrade Guide, and property cloning is standard EMC practice. No expected time-to-open or documented new-store template object was found. https://docs.oracle.com/en/industries/food-beverage/simphony/ · retrieved 2026-08-02

The permission model distinguishes a franchisor/corporate tenant from an independently-owned franchisee tenant, so corporate can see franchisee sales and enforce config while the franchisee owns its own employees, banking, and labor data. differentiator

multi-location-corp-vs-franchisee-roles

Organizational Hierarchies: 'The enterprise has only one organizational hierarchy... The hierarchy ensures totals from all locations are available for reports', built so that 'you only have a single level that represents the enterprise or corporation and all other levels and locations are linked underneath it', and access is scoped by role against a level so 'the District Manager can only see information for those locations and cannot see information for the locations related to the other districts'. Corporate enforcement of config is real: Core menu items are those 'that the corporate office or franchisor requires to be sold' and cannot be disabled by Effectivity Groups. Shortfall: there is no separate franchisee tenant - people are created centrally in Reporting and Analytics People Management under the one enterprise, and no documented boundary gives a franchisee ownership of its own employee records, banking or labour data while corporate retains sales visibility. https://docs.oracle.com/en/industries/food-beverage/back-office/20.1/rause/c_org_hierarchy.htm · retrieved 2026-08-08

Calculates franchise royalty, ad-fund, and marketing-fee amounts automatically from POS net sales on a defined schedule, with a configurable royalty basis (gross vs net of discounts/comps/third-party). differentiator

multi-location-royalty-calculation

Simphony markets to franchises — simcg/c_simphony_intro.htm calls it a platform for 'global, franchised, multi-unit enterprises' — but publishes no royalty engine. The iQuery subject-area table is a complete enumeration of the reporting warehouse's subject areas (Discount Daily Total, Employee Daily Total, Job Code Daily Total, Inventory Daily Total, Gift and Loyalty …) and contains no royalty, ad-fund or franchise-fee subject area; the Reports Reference Guide (rarrg, 223 report pages, whole book held) contains no royalty report. 'royalt' returns 37 hits corpus-wide and every one is inside an open-source licence text (Mozilla Public License, Apache, Creative Commons, the Crossmatch SDK EULA); 'ad fund' and 'marketing fee' return zero. Oracle's own Restaurants library index names its book set and contains no franchise or royalty title. Corpus date: back-office release 20.1. (Financials sit in the sibling SKU 'Oracle NetSuite Restaurant Operations Cloud Service', which is out of subject for this record.) https://docs.oracle.com/en/industries/food-beverage/back-office/20.1/rause/c_iquery_permissions.htm · retrieved 2026-09-05 adversarially verified

Supports automated ACH/debit collection of calculated royalties and fees from franchisee accounts, with a franchisee-visible statement of what was charged.

multi-location-royalty-collection

Follows from the calculation cell: there is no calculated royalty to collect. The iQuery subject-area enumeration and the 223-page Reports Reference Guide contain no royalty, ad-fund or franchise-fee object, and 'royalt' appears corpus-wide only inside open-source licence texts. The payments library (payments-platform, registry-closed at the book level) documents merchant payouts to the operator, not debits from franchisee accounts, and no franchisee-visible fee statement is documented anywhere in the 4,840-document corpus. Corpus date: back-office release 20.1. https://docs.oracle.com/en/industries/food-beverage/back-office/20.1/rause/c_iquery_permissions.htm · retrieved 2026-09-05 adversarially verified

Provides above-store reporting that aggregates sales, labor, discounts, voids, and item mix across any selected set of locations in one view, with store-vs-store ranking and variance flags.

multi-location-consolidated-reporting

Daily Operations Location Comparison reports in four variants sit over the enterprise hierarchy, and Inventory reporting spans cost centers across locations. https://docs.oracle.com/en/industries/food-beverage/back-office/20.1/rarrg/toc.htm · retrieved 2026-08-02

Item-level sales roll up across locations under a shared corporate item ID even when stores have renamed or locally priced the item. differentiator

multi-location-normalized-item-rollup

Enterprise-level menu item records inherit to properties, which is the mechanism for rollup under a shared corporate identifier, and Inventory Management adds Master Cost Centers that copy menu item links to members. What happens to the rollup when a store renames or re-prices locally is not documented. https://docs.oracle.com/en/industries/food-beverage/simphony/simcg/toc.htm · retrieved 2026-08-02

Gift cards issued at one location are redeemable at any other location in the brand, with a reported outstanding-liability balance and inter-store settlement/redemption reconciliation between owners.

multi-location-cross-location-giftcard

Gift card issue, activate, reload, transfer balance, redeem and cash out are POS operations against enterprise-wide Gift and Loyalty accounts. https://docs.oracle.com/en/industries/food-beverage/simphony/sipou/toc.htm · retrieved 2026-08-02

A single customer loyalty profile, balance, and stored order history is shared across all locations in the brand rather than being per-location.

multi-location-cross-location-loyalty

Loyalty programs are defined as rules governing a group of accounts across the enterprise and are reported centrally; the POS guide documents transferring a points balance between accounts. https://docs.oracle.com/en/industries/food-beverage/simphony/19.3/simcg/c_loyalty_gift_programs.htm · retrieved 2026-08-02

A single location/terminal can operate two or more distinct brands or virtual brands with separate menus, receipts/branding, and separately reportable revenue, on the same hardware and drawer. differentiator

multi-location-multi-brand

Multiple revenue centers with distinct menus, order channels and separately reportable revenue on shared hardware is the native model, and Order Channel reporting separates virtual-brand volume. Distinct receipt branding per virtual brand is not documented. https://docs.oracle.com/en/industries/food-beverage/simphony/simcg/toc.htm · retrieved 2026-08-02

Tax configuration is per-location with support for multiple simultaneous tax rates, jurisdiction-specific rules (e.g. prepared-food vs grocery, inclusive vs exclusive tax), and per-location tax exemptions.

multi-location-multi-tax-jurisdiction

Taxes is a dedicated configuration chapter including surcharges, Inventory master data carries its own Taxes and Fiscal Fields, and Oracle ships a Fiscal Interface Cloud Service (B83739) plus country-specific fiscal documentation such as the Spanish VERIFACTU declaration. https://docs.oracle.com/en/industries/food-beverage/simphony/simcg/toc.htm · retrieved 2026-08-02

Supports locations operating in different currencies and languages within one enterprise account, with consolidated reporting converted to a reporting currency.

multi-location-multi-currency-locale

Currency (chapter 9) and Languages (chapter 8) are first-class configuration chapters, the POS guide documents printing guest receipts in multiple languages, and Inventory master data carries Foreign Currency with vendor linkage and Master Data Translation. https://docs.oracle.com/en/industries/food-beverage/simphony/simcg/toc.htm · retrieved 2026-08-02

Produces an immutable audit log of who changed which configuration object (price, tax, permission, discount) at which location and when, exportable or queryable by corporate. differentiator

multi-location-config-audit-log

Audit Trail records "all changes, additions, and deletions made in the EMC and PMC Procedures", plus EMC sign-in successes and failures, report activity, Key Manager activity, credit card module activity and DbProcs activity, and is queryable via documented search parameters and results. Two shortfalls against the claim: Oracle documents Audit Trail Purging as an administrative operation, so the log is not immutable; and no export path for the audit log is documented. https://docs.oracle.com/en/industries/food-beverage/simphony/simcg/c_audit_trail.htm · retrieved 2026-08-02 adversarially verified

Supports SSO via SAML or OIDC against the customer's identity provider for back-office/above-store users, with SCIM or equivalent for automated deprovisioning. differentiator

multi-location-enterprise-sso

SSO prerequisites: 'You must provide your own IdP', 'You must provide your own OCI IAM identity domain', Simphony 19.10+ and Reporting and Analytics 20.4+; the customer 'configure[s] federation from the OCI IAM identity domain to your existing identity provider' (six documented steps ending in Configure Federation and Bulk Update Federation Status). 'All Oracle Restaurant cloud applications (such as Reporting and Analytics, Frontline Manager, Delivery Connectors, and Oracle Restaurants Payment) support SSO.' Shortfalls: 'Simphony's Enterprise Maintenance Console (EMC) does not support SSO and requires a separate password' - so the main configuration console stays outside the IdP - local POS clients are excluded by design, Inventory Management Mobile Solutions is unsupported, SAML JIT provisioning is explicitly not supported and direct creation or management of users in the domain is prohibited (people are still created in Reporting and Analytics People Management), so there is no SCIM-equivalent automated deprovisioning path. The protocol is never named beyond OCI IAM federation. https://docs.oracle.com/en/industries/food-beverage/back-office/20.1/rause/c_prereqs.htm · retrieved 2026-08-08

Publishes a documented multi-location API (or data warehouse/BI export) that returns transaction-level data across all locations in one authenticated call, without per-location credentials. differentiator

multi-location-enterprise-api

The enterprise integration path is Transaction Services, which is licensed per revenue center in several of its variants (B3737, B90423, B90424) — so a single enterprise credential can itself be metered by location. Licence-free enterprise-wide API access is not documented. https://docs.oracle.com/cd/F14820_01/doc.191/f15063/c_lic_simphony_cloud.htm · retrieved 2026-08-02

Labor rules (overtime, break enforcement, predictive-scheduling compliance) are configurable per location or location group and enforced at the terminal, not just reported after the fact.

multi-location-central-labor-policy

Labor rules are authored above the store and assigned down: "Assigning Work Hour Restrictions and Setting Store Hours", "Assigning Break Rules to Locations", "Assigning Store Work Hours to a Location", plus organisation-level child labour and wage/tip law configuration. https://docs.oracle.com/en/industries/food-beverage/back-office/20.1/lmusg/toc.htm · retrieved 2026-08-02

The POS software runs on commodity off-the-shelf hardware (standard iPads, Android tablets, or PCs) that the operator can buy from a third party, rather than only on vendor-supplied proprietary terminals. differentiator

hardware-commodity-devices

Android and Windows service hosts exist and Oracle publishes a Client Deployment Guide, so non-Oracle Android and Windows devices are technically in scope. Oracle documents no supported third-party terminal or tablet SKU and sells its own Workstation and Tablet 700 lines, and technicians on operator forums recommend replacing the Oracle tablets with third-party hardware rather than treating them as interchangeable. https://docs.oracle.com/en/industries/food-beverage/simphony/19.3/simcg/t_workstation_android_service_host_apk_upgrade_downgrade.htm · retrieved 2026-08-02

Vendor documentation names the specific client operating systems supported (iOS/iPadOS, Android, Windows, Linux/web) and states minimum OS versions and device specs.

hardware-os-platforms

Oracle publishes a Client Deployment Guide, a Property Device Configuration Guide and an Oracle Linux for MICROS Integrators Reference Guide, together naming the supported client platforms (Windows, Android, Oracle Linux for MICROS). https://docs.oracle.com/en/industries/food-beverage/simphony/ · retrieved 2026-08-02

Offers a purpose-built handheld ordering device with an integrated card reader (not a phone case add-on), with published drop rating and IP ingress rating.

hardware-handheld-purpose-built

MICROS Tablet 700 series (720/721/721P/722P) are purpose-built rugged 7-inch tablets with integrated magnetic stripe reader, over-moulded corners, tether points and optically bonded touch. No published drop-height or IP ingress rating was found. https://docs.oracle.com/en/industries/food-beverage/micros-tablet-700-series/latest/tabss/c_tablet_technical_specifications.htm · retrieved 2026-08-02

The handheld supports hot-swappable or field-replaceable batteries, or the vendor publishes a rated battery life for a full shift. differentiator

hardware-handheld-battery-swap

Technical specifications state a replaceable rechargeable Li-ion battery (3.6V, 8800mAh) plus a 240mAh backup bridge battery — the bridge cell is what makes an undocked hot swap real rather than nominal. https://docs.oracle.com/en/industries/food-beverage/micros-tablet-700-series/latest/tabss/c_tablet_technical_specifications.htm · retrieved 2026-08-02

Handhelds support cellular/LTE connectivity as a documented fallback when store Wi-Fi drops, either built into the device or via a vendor-supplied failover.

hardware-handheld-lte

The Tablet 700 series technical specifications affirmatively enumerate connectivity as Wi-Fi and Bluetooth across 720/721/721P/722P with no cellular or LTE option. This is a documented absence, not a gap in my search. https://docs.oracle.com/en/industries/food-beverage/micros-tablet-700-series/latest/tabss/c_tablet_technical_specifications.htm · retrieved 2026-08-02

Terminals continue to take orders, print to kitchen, and record cash sales with the internet down, and the vendor documents explicitly which functions degrade (card auth, loyalty lookup, refunds).

hardware-offline-mode

Yellow and red offline modes with a local DataStore and automatic replay are documented, and offline financial reports name the fields they omit. Oracle publishes no complete degrade matrix covering card authorisation, loyalty and refunds. https://docs.oracle.com/en/industries/food-beverage/simphony/19.4/sipou/c_workstation_online_offline_modes.htm · retrieved 2026-08-02

Sells or supports a dedicated kitchen display system with bump-bar or touch input, station routing, and course/fire timing, as a first-party product rather than an integration-only dependency.

hardware-kds

First-party KDS with its own Cloud Service SKU (B81484, required per KDS client), a KDS Controller with backup controller support, bump bars, production lanes and expo-style displays — note the SKU is required "even if the customer is using a non-Oracle KDS client solution". https://docs.oracle.com/cd/F14820_01/doc.191/f15063/c_lic_simphony_cloud.htm · retrieved 2026-08-02

Offers a self-order kiosk running the same menu and modifier engine as the POS, in both countertop and freestanding form factors, with integrated payment and accessibility (ADA) compliance documented. differentiator

hardware-kiosk

A first-party Simphony Kiosk plug-in and a dedicated Kiosks configuration chapter exist, and Oracle sells kiosk hardware. Countertop versus freestanding form factors, unattended EMV and ADA conformance are not documented in retrievable sources. https://docs.oracle.com/en/industries/food-beverage/simphony/plug-ins.html · retrieved 2026-08-02

Supports drive-thru-specific hardware: outdoor digital menu boards, order confirmation displays, and speaker/headset integration, with a documented timer/speed-of-service measurement.

hardware-drive-thru

Drive-thru is a documented order channel assignable to workstations and order types, and Oracle documents an Order Confirmation Board integration. Menu boards, speaker/headset integration and a documented timer methodology were not found. https://docs.oracle.com/en/industries/food-beverage/simphony/simcg/c_order_channels.htm · retrieved 2026-08-02

Works with standard ESC/POS thermal receipt and kitchen printers from more than one manufacturer (e.g. Epson and Star), including LAN/Ethernet printers, rather than only vendor-branded printers.

hardware-printer-compatibility

The Label Printing plug-in (19.7.1.1) names Bixolon and Epson printers explicitly, the Dynamic Barcode plug-in prints QR, EAN-13 and Code 128 through order devices, and Oracle publishes Printers, Logo Printing and Banquet Guest Check Printing configuration chapters. https://docs.oracle.com/en/industries/food-beverage/simphony/plug-ins.html · retrieved 2026-08-02

Supports the standard peripheral set — cash drawers (including multi-drawer per terminal), barcode scanners, scales for by-weight items, and customer-facing displays — with a published compatibility list.

hardware-peripherals

Cash drawers, printers and barcode peripherals are documented (chapter 29 Printers, a Peripherals-Barcode topic, and the Check Pickup Via Barcode plug-in reading QR codes). Scales and customer-facing displays are not evidenced by any consolidated compatibility matrix I could retrieve. https://docs.oracle.com/en/industries/food-beverage/simphony/simcg/toc.htm · retrieved 2026-08-02

Card entry happens on a PCI-listed PTS device using validated point-to-point encryption, so the POS application and tablet stay out of PCI scope; the vendor states the merchant's SAQ type.

hardware-p2pe-terminal

OPI drives PCI PTS payment terminals belonging to the merchant's PSP so PAN does not transit the POS application, and Oracle publishes PA-DSS 3.2 implementation guidance. Oracle does not state the merchant's resulting SAQ type and lists no PCI-validated P2PE solution for Simphony. https://docs.oracle.com/cd/E76065_01/doc.29/e69884.pdf · retrieved 2026-08-02

Supports contactless acceptance directly on a commodity phone or tablet (Tap to Pay on iPhone / Tap to Pay on Android) with no separate reader. differentiator

hardware-tap-to-phone

Same enumeration as payments-softpos-tap-to-pay, read from the hardware side. Oracle payment hardware for Simphony is issued rather than commodity: the cited chapter says 'you’ll receive a payment terminal' on purchase of Payment Cloud Service, and enumerates 'Castles Device S1F2', 'Verifone e285', 'P400 and V400m', 'Verifone P630'. Where Oracle documents NFC on its own mobile devices it is a reader accessory, not phone-based acceptance: the Tablet 700 series specification (https://docs.oracle.com/en/industries/food-beverage/micros-tablet-700-series/latest/tabss/c_tablet_technical_specifications.htm, already cited 4 times in this record) lists NFC/RFID as 'Optional; Supports ISO/IEC 14443 A Reader/Writer' Mode @ 13.56MHz, and the Workstation 820 RFID scan area (https://docs.oracle.com/en/industries/food-beverage/micros-workstation-8/weset/c_basic_features.htm) 'Reads MICROS Contactless Employee ID Cards for employee' sign in. The product page enumerates the hardware line as Workstation 8, Workstation 6 and Tablet 700 Series, with no phone option. The literal strings Tap to Pay, Tap to Phone and SoftPOS occur zero times across all 4,840 corpus documents. https://docs.oracle.com/en/industries/food-beverage/payments-platform/latest/fbopp/c_terminals_intro.htm · retrieved 2026-09-05 adversarially verified

Hardware prices are published per SKU on the vendor's public site, rather than quote-only. differentiator

hardware-pricing-transparency

READ DIRECTLY THIS TIME — the 403 the earlier note admitted to was wrong, and the value survives anyway on better evidence. Every current-generation SKU page opens to us (Workstation 6 62,125 bytes, Workstation 3 59,672, Workstation 8 55,692, MICROS Tablet 62,552, hardware index 49,758; all HTTP 200). None carries a list price. The index page answers the question outright: 'What will my restaurant POS system cost? Our product experts can help you build a package that works best for business and budget. Get in touch, and we can help you calculate your total cost of ownership' under a 'Get my free consultation and quote' button. Workstation 8 says only 'Request a quote'; the Tablet page names no figure at all. Workstations 6 and 3 do carry a dollar figure — 'Get a Workstation 6 for US$1', 'Best-in-class POS terminal for US$1, no strings attached' — but it is a conditional switching promotion, not a SKU price: it is contingent on 'switching to Simphony, our cloud-based restaurant management platform' and is obtained by 'Talk to an Oracle product expert'. The hardware cost is folded into the subscription, whose price Oracle also does not publish, so a US$1 headline moves the buyer further from a cost estimate rather than closer. Oracle's own price-list trees (/us/corporate/pricing/, /a/ocom/docs/corporate/pricing/) are Disallow'd to ClaudeBot in www.oracle.com/robots.txt and were not fetched. `no` is positive evidence of absence in the vendor's own words, not an absence of evidence. https://www.oracle.com/food-beverage/restaurant-pos-systems/pos-hardware/ · retrieved 2026-08-12 adversarially verified

Hardware can be purchased outright (owned) as an alternative to a mandatory lease or subscription-bundled rental, and the vendor states which. differentiator

hardware-ownership-vs-lease

RESOLVED OFF unknown/F, AND THE PREMISE THAT HELD IT THERE WAS FALSE. The prior rationale said "www.oracle.com returns 403 to automated retrieval" and that the warranty PDF "also returned 403". Measured 2026-08-13 as the checker (POSAtlasBot): seven www.oracle.com pages answered HTTP 200, and https://www.oracle.com/a/ocom/docs/dc/hardware-warranty-policy.pdf answers 404, not 403 -- a deletion, not a refusal. The 403 is real only for the ClaudeBot-family research client, which is walled host-wide including /robots.txt; every rationale in this cluster was written by that client. See workflows/block-premise-audit.mjs. ORACLE STATES THE ACQUISITION MODEL IS A SALE. Oracle Hardware and Systems Support Policies (07-Aug-2026, HTTP 200, 474,831 bytes, application/pdf) defines the covered equipment as "point of service products manufactured by or for Oracle and sold by Oracle (either directly or by an Oracle-authorized distributor) (\"hardware system\")", and speaks throughout of the customer's own purchase: "Components and options purchased separately from Oracle from your original equipment purchase are included in the definition of hardware system for the purposes of determining the technical support fee", and "If technical support lapses or was not originally purchased with your hardware system, a reinstatement". It also contemplates the customer moving the equipment at will -- "For Oracle to provide technical support for hardware relocated outside the original country of delivery, notice of hardware relocation is required" -- which a lease or subscription rental does not. All four verified byte-exact against the extracted text under scripts/lib/quotes.mjs normalize(). WHY partial AND NOT yes: the claim asks the vendor to state outright purchase AS AN ALTERNATIVE TO a mandatory lease. Oracle nowhere mentions a lease, and no transfer-of-title or risk-of-loss clause was retrieved. That clause lives in the Oracle Master Agreement under /corporate/contracts/, which `*` Disallows -- so it is barred to the checker and 403 to the agent that robots permits there by name. Marketing corroborates the direction but cannot carry the claim: the current offer is a $1 price tag ("Best-in-class POS terminal for US$1, no strings attached"), which is a sale price, not a rental. https://www.oracle.com/contracts/docs/hardware-systems-support-policies-069182.pdf · retrieved 2026-08-13

Vendor documentation confirms whether hardware purchased from the vendor remains usable with other software after cancellation, i.e. it is not software-locked or remotely bricked. differentiator

hardware-usable-after-churn

326th: NEW SURFACE - the Oracle MICROS HARDWARE documentation library at docs.oracle.com/en/industries/food-beverage/hardware.html, which no prior pass on this record has opened (q323-q325 read intrg and fbcom/comp_matrix.pdf only). It is a per-device library with Setup Guides, Security Guides, Licensing Information User Manuals and Site Preparation docs for MICROS Workstation 8, Compact Workstation 3 Series, Express Station 4, Tablet 700 Series, Workstation 6/5a/5/4, the Lenovo Tab K10 and the Verifone/Castles payment terminals. Four of those books were walked to a link fixpoint and fetched whole: Workstation 8 Setup Guide (51 topics), Workstation 8 Security Guide (21), Tablet 700 Setup Guide (50), Compact Workstation 3 Setup Guide (75) - 197 topic bodies, 298,110 characters. MOVED unknown -> partial. This note previously said 'the corpus does not confirm post-cancellation usability and does not confirm bricking' and asked for the Oracle Master Agreement (ClaudeBot-barred, not fetched). The hardware books answer the operative half - is the device software-locked or remotely bricked - in Oracle's own words. (1) THIRD-PARTY SOFTWARE IS AN EXPLICIT, DOCUMENTED USE OF THE DEVICE: the Compact Workstation 3 Series and Workstation 8 Series platform sections both list 'The OPOS Driver that allows third-party applications to use integrated peripherals and custom ports, such as the magnetic card reader, customer display, and cash drawer ports through industry-standard OPOS commands.' (2) THE OS IS A GENERAL-PURPOSE COMMERCIAL ONE: 'The Workstation 820 is available with Microsoft Windows 10 IoT Enterprise LTSC 2021 64bit, Oracle Linux for MICROS (Linux 7), and the Oracle Linux for Simphony (Linux 9) operating system', the Compact Workstation 3 likewise, and Oracle Linux for MICROS/Simphony is described as 'Free to use, free to distribute, free to update.' (3) THE OWNER CONTROLS THE FIRMWARE AND CAN RE-IMAGE LOCALLY: the BIOS Security table sets 'Secure Boot Configuration Disabled by default', the supervisor and HDD passwords are optional owner-set values, and 'System Recovery' states 'A system recovery is used to: Wipe the hard drive. Restore all PC settings to factory settings. Remove all user accounts and settings. Remove all after factory installed applications. To perform a system recovery, you can use the BIOS, the workstation's recovery button, or the Microsoft Windows operating system recovery function' - with separate documented paths 'Performing a Factory Reset from BIOS (Microsoft Windows)' and 'Performing a Factory Reset from BIOS (Oracle Linux for MICROS and Oracle Linux for Simphony)'. No remote disable, kill switch, subscription check or entitlement lock appears in 298,110 characters; tokenised 'repurpose' 0, 'decommission' 0, 'ownership' 0. This also bounds the appliance quote the record leans on: 'eliminates the potential for users to run other applications' is the Oracle Linux for MICROS image's posture, not a property of the hardware, which also ships Windows 10 IoT with an OPOS driver for third-party applications. WHY PARTIAL AND NOT YES: Oracle never uses the words cancellation, termination or end of subscription anywhere in these books, so the claim's explicit conjunct is unaddressed; and the recovery OS image is distributed through My Oracle Support ('Check My Oracle Support for updated OS image before performing factory recovery'; the Tablet 720 recovery .iso requires a My Oracle Support login), which a churned customer may not hold. POISON named: the Workstation 8 Security Guide's 'the HDD will become permanently locked ... the device must be repaired by a qualified Oracle repair facility' is an OWNER-SET UEFI/HDD password being forgotten, not a vendor lock. Retrieved 2026-09-18. https://docs.oracle.com/en/industries/food-beverage/compact-workstation-3-series/latest/cwssu/c_software_components_platform.htm · retrieved 2026-09-18 adversarially verified

Publishes a hardware warranty term and a replacement/advance-exchange SLA with a stated turnaround (e.g. next-business-day depot swap). differentiator

hardware-rma-sla

RESOLVED OFF unknown/F BY A DOCUMENT THIS RECORD ALREADY CITED. The prior rationale said the Oracle hardware warranty policy was "tried directly ... HTTP 403". Two errors: that URL is 404 (the document has been withdrawn, which is evidence about Oracle, not about us), and the answer was never there -- it is in the Oracle Hardware and Systems Support Policies PDF that this same record already cites at grade A under reliability-hardware-replacement-sla. Same shape as the reliability-contractual-uptime-sla correction: the figure is published, just not where the researcher looked. Re-fetched and verified first-hand 2026-08-13 (HTTP 200, 474,831 bytes): "Oracle Advanced Parts Exchange for Oracle Point of Service Hardware consists of:" / "Assistance with service request 24 hours per day, 7 days a week" / "Next business day parts exchange" / "Non-technical customer service during normal business hours". The programme is named for this hardware specifically -- "Oracle Advanced Parts Exchange for MICROS Hardware has been renamed to Oracle Advanced Parts Exchange for Oracle Point of Service Hardware". WHY partial AND NOT yes: the claim wants a warranty TERM as well as an exchange turnaround. The turnaround is verified above; the term lives in a separate Oracle Hardware Warranty document which I did NOT retrieve this session, so it is not cited here. Resolving that document is the remaining work. https://www.oracle.com/contracts/docs/hardware-systems-support-policies-069182.pdf · retrieved 2026-08-13

Staff can run the ordering or payment app on their own personal phone (BYOD) with a documented permission and security model.

hardware-byod

Reverted to unknown. What was searched: fbcom/comp_matrix.pdf read in full around Table 2-1/2-2/2-3, plus corpus-wide /BYOD|bring your own|personally owned|personal device|employee-owned/ = 0 of 4,840. Why that is not a no: the matrix is a validation table, not an ownership policy — it says 'The Simphony software has been validated on the following operating system and device combinations' and then validates generic consumer product families ('Samsung Galaxy Tablet', 'Google Pixel', 'Lenovo Tab K10') rather than Oracle SKUs, which if anything cuts toward commodity hardware rather than away from it. Nothing in the matrix or the Security Guide addresses who owns the device. The record's existing rationale states the position correctly: the mobile-client and Security Guide topics 'treat the device as a property-provisioned workstation deployed through CAL and authenticated as a device; none describes staff installing the ordering or payment app on a personally-owned handset, and none prohibits it either.' What would settle it: an Oracle statement on device ownership or a personal-device security model, neither of which exists in this corpus. || 325th: NEW SURFACE (325th), cell NOT moved. The first body-level census of the Simphony Configuration Guide (845 of 845 topics fetched at 200, where prior passes read only the TOC titles) turns up one topic no pass has cited, and it cuts slightly TOWARD operator-supplied devices without answering ownership: simcg/t_properties_android_third_party_psp.htm, 'Enabling a Third Party Mobile Device Management (MDM) to Distribute Simphony Software' - 'You can use a third party Payment Service Provider (PSP) and its proprietary external Mobile Device Management (MDM) platform to distribute Simphony software to Android devices. The Third Party Managed Device option is only available for use with the following types of POS workstations: 1 - Mobile, 2 - Workstation Client, 6 - Tablet Client.' So distribution can leave Oracle's own CAL entirely - but the device must still be selected as 'an Android workstation record' under EMC Setup > Workstations, i.e. every device remains a property-provisioned workstation object, which is the model the existing rationale describes. The security model is device-level, not person-device-level: simsg/google_android.htm says only 'Google Android offers native application sandboxing and other isolation features that provide a higher security level for any application including POS clients. Avoid installing unnecessary applications. Follow the best security practices and settings provided by the vendor of your Google Android device', and 'POS clients running on Google Android use employee ID'. `BYOD` 0 and `personal / personally-owned / own device|phone` 0 across the 1,172 topic bodies, while `MDM` fires 20 times in 7 topics, so the corpus is readable. Ownership is still unaddressed by Oracle, so unknown stands. Retrieved 2026-09-17. || 326th: 326th: NEW SURFACE - the Oracle MICROS HARDWARE documentation library at docs.oracle.com/en/industries/food-beverage/hardware.html, which no prior pass on this record has opened (q323-q325 read intrg and fbcom/comp_matrix.pdf only). It is a per-device library with Setup Guides, Security Guides, Licensing Information User Manuals and Site Preparation docs for MICROS Workstation 8, Compact Workstation 3 Series, Express Station 4, Tablet 700 Series, Workstation 6/5a/5/4, the Lenovo Tab K10 and the Verifone/Castles payment terminals. Four of those books were walked to a link fixpoint and fetched whole: Workstation 8 Setup Guide (51 topics), Workstation 8 Security Guide (21), Tablet 700 Setup Guide (50), Compact Workstation 3 Setup Guide (75) - 197 topic bodies, 298,110 characters. On this claim it adds one fact and settles nothing: the library documents a COMMODITY CONSUMER tablet as a first-class Simphony device - docs.oracle.com/en/industries/food-beverage/lenovo/ ships an Oracle-badged 'Lenovo Tab K10 Quick Start Guide' (F75896_01) and 'Lenovo Tab K10 User Guide' (F75895_01) - which strengthens the reading that Simphony's Android client is not tied to Oracle SKUs. But across the 197 fetched topic bodies (298,110 characters) tokenised word-boundary case-insensitive 'BYOD' 0, 'ownership' 0, 'repurpose' 0 and 'Android' 0 in the x86 workstation books - POISON: 'personal' scores 11 and every hit is either safety-warning boilerplate ('risk of personal injury') or a Windows recovery option ('Keeps personal files', 'Deletes personal files and User accounts'); every setup procedure treats the device as a property-installed workstation. Oracle still publishes no statement on who owns the device and no person-level (as opposed to device-level) security model, so unknown stands. Retrieved 2026-09-18. || 330th: 330th: NEW SURFACE - the Simphony Client Deployment Guide (sical), 59 topics walked to an href fixpoint at 200, 0 failures, never opened by q323-q328. It supplies the device-provisioning requirements the record has been missing, and they cut AGAINST a personal handset without ever naming ownership. t_properties_android_configure_workstation.htm: the device must be inserted as a Workstation record in EMC with Type '1 - Mobile' or '6 - Tablet Client', assigned to at least one revenue centre, and 'Enter the Internet Protocol (IP) address or host name of the Android workstation device in the Address/Host Name field ... On the Android device, perform the following tasks before installing the Simphony software: Configure the network settings to use a static Internet Protocol (IP) address ... Turn off Trusted Sources on the device.' A static IP and a disabled Trusted Sources setting are property-network provisioning steps, not things a member of staff does to their own phone. The security model that IS documented is device-level: t_properties_android_install_servicehost.htm 'Simphony requires you to ensure that data encryption and a lock mechanism is enabled on the device that prevents unauthorized people from accessing it ... configure a Personal Identification Number (PIN) by accessing the device's Settings, select Security, and then select Encrypt Device', with an enterprise override (Control Parameters option 80 - Do not require PIN/Pattern lock on Android clients) and an EMC privilege 10064 - Can Access CAL Admin Application governing who may whitelist apps or leave the CAL launcher. The install route is self-service (download AndroidServiceHost.apk from the Simphony Web Portal with EMC credentials), which is the one fact that would make a staff-owned device technically possible. Tokenised word-boundary case-insensitive over sical + simcm + simpu + resnw (172 topics, 334,710 characters): 'BYOD' 0, 'bring your own' 0, 'personally owned' 0, 'personal device' 0, 'personal phone' 0, 'employee-owned' 0, 'MDM' 0, 'consumer device' 0, 'ownership' 3 (all in certificates1.htm, about certificate ownership); positive control 'Android' 128 in 11 topics, so the corpus is readable. Still unknown: Oracle documents a device permission and security model but never a person-owned-device one, and never states who owns the device. Retrieved 2026-09-18. adversarially verified

Provides a remote device-management console showing each terminal, printer, and KDS as online/offline, with remote reboot, software-version visibility, and staged rollout of updates. differentiator

hardware-remote-device-management

The Configuration and Content API exposes an Update Workstations operation, EMC surfaces workstation and CAPS online/offline state, a Remote Support plug-in (19.4.2) opens BeyondTrust sessions from Windows workstations, and the KDS guide documents a Remote Support Tool with support-session buttons. A device console with remote reboot and staged rollout is not documented. https://docs.oracle.com/en/industries/food-beverage/simphony/ccapi/op-config-sim-v1-devices-updateworkstations-post.html · retrieved 2026-08-02

Integrates with specialty beverage hardware — self-pour tap walls, flow meters, or liquor pour spouts — such that pours post to a POS tab automatically.

hardware-selfpour-scales

Via a third-party partner, not native. Oracle Restaurants Marketplace listing 'PourMyBeer POS Integration' (publisher Innovative Tap Solutions; version 1.3.0 released 2023-03-01, listing updated 2023-03-09; read via Oracle's public Marketplace API 2026-09-12): 'This integration will allow establishments that use PourMyBeer self-pour beverage systems to link their guest's RFID beverage cards to open checks on their Simphony POS. Guest's self-serve pours are added to their check on the POS for a seamless self-pour experience.' The linked Oracle Partner Validation Report (v1.3, Sept 2022; Oracle validation 'Complete' 3/6/2023; STS Gen2, 'POS v19.4') describes the workflow: 'Staff opens a check for customer on the POS'; staff 'links/pairs an RFID card to the check'; 'Customer uses the RFID card to select and pour beverage and transaction is posted to their open check on POS'; the card stops working once the check is closed. SHORTFALLS: (1) not native to Simphony. It is partner middleware ('.Net application, SQL database, running on Windows 10 or 11 PC located on-site'). (2) Staff must pair a card to each check by hand. (3) Every beverage must be 'manually mapped using our Product Mapping App', or unmapped pours post as a 'PMB Fallback Item'. (4) Only the PourMyBeer tap wall is covered. No flow-meter or liquor-spout integration is shown. (5) Oracle's validation section lists 'Post Check' among the Checks API functions NOT included in the validation. The listing and the functional sections are partner-authored. https://public.marketplace.us-ashburn-1.oci.oraclecloud.com/20180828/listings/143640202 · retrieved 2026-09-12 adversarially verified

Supports inbound caller ID hardware or a telephony integration that pops the customer record and order history at the POS on an incoming call.

hardware-callerid-integration

CLAIM: supports inbound caller ID hardware or a telephony integration that pops the customer record and order history at the POS on an incoming call. VERDICT: no. The existing note named exactly one thing that could overturn it - the System Interface Module Manual, 'which Oracle publishes only as ssimm.pdf and which did not text-extract for me'. It extracts now, it was read in full, and it describes the opposite workflow. NEW SURFACES FOUND IN THE 323rd, none named by any prior note or atlas file. (1) ANONYMOUS OPENAPI SPECS on docs.oracle.com, unlinked from any toc text but referenced by the book toc: https://docs.oracle.com/en/industries/food-beverage/simphony/ccapi/swagger.json - Simphony 'Configuration and Content API Guide', info.version 2026.06.15, 5,214,948 bytes, 887 paths / 887 operations, 721 definitions, 2,283 distinct property names; and https://docs.oracle.com/en/industries/food-beverage/simphony/omsstsg2api/swagger.json - 'Simphony Transaction Services Gen2 API Guide', info.version 2026.08.15, 297,397 bytes, 30 paths / 36 operations, 110 definitions. Soft-404 control: the same host answers every unknown path with an identical 15,118-byte HTML 404 (ccapi/openapi.json, simim/swagger.json, simts/swagger.json all 404/15,118), so these two 200s are real bodies, not a catch-all. (2) A COMPLETE CENSUS OF THE sicli BOOK. The Doc-O-Matic search index at https://docs.oracle.com/en/industries/food-beverage/simphony/sicli/fti/FTI_Files.json (795,900 bytes, found from scripts/branding-Website.js) is the publisher's own file manifest: 7,786 entries of title+path. All 7,786 were fetched at HTTP 200, 0 failures, 156,641,767 bytes on disk. This retires the 'sicli is a FLOOR - roughly 700 of 7,600+ pages held' caveat that capped several cells of this record. (3) ssimm.pdf NOW EXTRACTS. https://docs.oracle.com/en/industries/food-beverage/simphony/ssimm/ssimm.pdf (Release 19.10, G49773-01, June 2026, 2,640,247 bytes) extracts with pdftotext -layout to 894,704 characters, positive control Simphony 154 / SIM 488. A prior note's claim that it 'did not text-extract for me' is FALSE of the current file. (4) www.oracle.com NO LONGER 403s. Several notes on this record rest on 'www.oracle.com returns 403 to every retrieval'. It returns 200 today to an ordinary browser UA. robots.txt (2,649 bytes, byte-identical to the copy cached 2026-08-10) NAMES ClaudeBot in a group whose rules are Disallow /a/ocom/docs/gated/, /splash/, /us/, /_qa/, /a/ocom/resources/, /financial-services/ofss/, /a/ocom/docs/corporate/pricing/ and three named PDFs, then Allow: /; none of the pages below is under a barred path and none was fetched with a UA swap. sitemap-core.xml yields a bounded 44-URL food-beverage corpus, all 200. (5) PDF-ONLY BACK-OFFICE API BOOKS, none in any prior corpus: lmapi E90995_32.pdf (Labor Management API, 196,436 chars), lmsch E90996_16.pdf (Scheduler RESTful API, 52,958), glpoa E91264_08.pdf (Gift and Loyalty POS Web Services API, 108,066), impoa E91249_09.pdf (Inventory Master Data Web Services, 55,473), immda E91248_07.pdf (Inventory POS Web Services, 48,212), dacsr G21944_03.pdf (Reporting DB Access, 239,447). EVIDENCE, and it is positive rather than an absence. ssimm.pdf's own worked pizza-delivery scenario states the lookup is OPERATOR-KEYED: 'Information that might be captured and stored in a third-party database includes the name and address information, the customer's telephone number, as well as directions to the customer's residence. When a customer telephones the pizzeria, an operator uses the customer's telephone number to access any existing information in the pizza delivery system's database.' The SIM sample code is consistent: 'display 2,2, "Phone Number:" displayinput 2, 18, phone_num{:###-####}, "Enter phone number"' followed by 'rxmsg status, phone_num if status = "N" exitwitherror "Phone Number Not Found"'. So the interface Oracle publishes for exactly this integration puts a human typing the number, with no inbound event and no device. BOUND/CONTROLS, tokenised, word-boundary, case-insensitive, over three corpora. (1) ssimm.pdf, 894,704 characters, positives Simphony 154 / SIM 488 / delivery 19 / pizza 7: caller 0, 'caller id' 0, ANI 0, modem 0, 'incoming call' 0, 'screen pop' 0, VoIP 0, SIP 0, peripheral 0, inbound 0. (2) The complete 7,786-topic sicli census, positives Simphony 54,534 / OpsContext 6,477: callerid 0, ANI 0, telephony 0, serial 0, 'COM port' 0, peripheral 0, modem 0, SIP 0, VoIP 0, 'incoming call' 0, 'screen pop' 0. THE POISON IS THE WORD 'caller' ITSELF: it scores 2 in sicli and BOTH are software callers, not telephones - OpsContext.CommandLogEntry.CallerDuration (a command-log timing property) and one occurrence inside ExtensibilityDataService.AddExtensibilityDataInfo; Gen2's 2 hits are '(defined by the caller)' on ExtensionItem.appName and .dataType. A reader counting the string would publish a false yes. (3) ccapi, 5,214,948 bytes, 2,283 property names: caller 0, telephony 0; the only phone fields are Location.phoneNumberPrefix and RevenueCenter.phoneNumberPrefix, i.e. the restaurant's own number. (4) The bounded 44-URL www.oracle.com food-beverage corpus: 'caller ID' 0. SCOPE: a SIM script can read a serial device only if Oracle documents one, and across the SIM manual and the whole extension API it does not. Retrieved 2026-09-17. https://docs.oracle.com/en/industries/food-beverage/simphony/ssimm/ssimm.pdf · retrieved 2026-09-17 adversarially verified

Public, self-serve API reference documentation is readable without a signed partner agreement, NDA, or sales call.

extensibility-public-api-docs

The full REST reference for the Configuration and Content API is publicly readable on docs.oracle.com with no login, NDA or sales call, documenting OAuth2 auth, TLS 1.2, JSON messages, stateless calls and a published change history; the Transaction Services Gen2 and Business Intelligence API references are equally open. https://docs.oracle.com/en/industries/food-beverage/simphony/ccapi/index.html · retrieved 2026-08-02

API access is included in the base subscription at no additional per-location fee, surcharge, or upgraded plan requirement. differentiator

extensibility-api-access-cost

Every programmatic write path carries its own part number with Premium or Standard as a stated prerequisite: Configuration Data Interface (B87077), Transaction Services Premium (B81485) and Premium per-revenue-center (B3737), Standard client (B90422) and Standard per-revenue-center (B90423), plus Guest Facing variants (B83738, B90424) whose licence text states employee-facing solutions are not permitted. The per-revenue-center variants mean API access can be metered by location, which is exactly what the claim rules out. One documented exception: B87077 is "not required for the Simphony Import Export feature", so manual file-based import/export is not upcharged. https://docs.oracle.com/cd/F14820_01/doc.191/f15063/c_lic_simphony_cloud.htm · retrieved 2026-08-02 adversarially verified

The vendor publishes its partner/marketplace commercial terms (referral fee, revenue share percentage, or per-location partner fee) in public documentation.

extensibility-partner-revshare

Oracle press release 'Oracle Cloud Drives Restaurant Automation and Efficiency with New Integrations' (Sep 20, 2022), read from the Wayback capture of 2024-09-13. Simon de Montfort Walker, SVP and GM of Oracle Food and Beverage, speaking about Simphony partner integrations on Oracle Cloud Marketplace: 'And unlike other providers, Oracle does not have a revenue share model for independent software vendors (ISV), which can help keep integration costs lower for restaurants.' The partner membership fee is published separately. The Oracle PartnerNetwork page (Wayback capture 2026-08-11) lists 'Level 0 USD $500 | Level 1 USD $5K | Level 2 USD $100K | Level 3 USD $500K', and says Level 0 is 'a low cost option if you only want to list solutions on Oracle Marketplace'. The Simphony partners page (Wayback capture 2026-06-09) requires OPN enrollment before a Simphony Integrations Program inquiry. SHORTFALLS: (1) The zero revenue share is one sentence in a 2022 marketing press release, not a published partner agreement, and no later Oracle page repeats or confirms it. (2) The Simphony partners page does not say which OPN level Simphony integrators need. (3) The OPN page says 'A validation fee is required' for validated integrations but publishes no amount, and does not say whether it applies to Simphony program validation. (4) No referral fee, per-location partner fee or Marketplace listing charge is stated either way. No Oracle Cloud Marketplace publisher terms were found. Grade D (press release). https://web.archive.org/web/20240913162005/https://www.oracle.com/news/announcement/oracle-cloud-drives-restaurant-automation-and-efficiency-2022-09-20/ · retrieved 2026-09-13 adversarially verified

A free sandbox or test environment with seeded data is available to developers without owning a paid production account. differentiator

extensibility-free-sandbox

Oracle Restaurants article 'Next-Gen Simphony APIs Accelerate POS Integrations' by Keshav Kiran, Senior Director, Global Strategic Partnerships (live 200 on 2026-09-12; Wayback 2025-07-15): 'Our developer-friendly program provides partners with access to POS integration resources during development for guidance, free temporary Simphony Lab for development/testing, and validation once their integration is ready.' The Lab is free and needs no paid Simphony production subscription. The gate is on the live partners page (/pos-integrations/partners/, 200 on 2026-09-12): 'Enroll in the Oracle Partner Network (OPN)' then 'Once your company's OPN enrollment is approved, submit a Simphony Integrations Program inquiry'. SHORTFALLS: (1) Not free to reach. OPN is a paid annual membership: the OPN join page (www.oracle.com/partner/, 200 on 2026-09-12) lists 'Level 0 USD $500 | Level 1 USD $5K | Level 2 USD $100K | Level 3 USD $500K'. The partners page does not say which level is required. (2) Not open to developers in general. OPN is 'geared toward established companies that are at least six (6) months old and have a baseline level of at least five (5) employees', and the program needs Oracle's approval. (3) The Lab is 'temporary', and seeded data is never stated. (4) The live partners page does not mention the Lab, so whether it is still offered rests on an article that appears to date from the programme's 2021 launch. Evidence grade C (marketing article). https://www.oracle.com/food-beverage/restaurant-pos-systems/pos-integrations/next-gen-api-for-restaurant-pos/ · retrieved 2026-09-12 adversarially verified

Third-party apps authenticate via OAuth 2.0 with scoped, operator-granted, individually revocable permissions (not shared static API keys or credential sharing).

extensibility-oauth-partner-apps

OAuth2 over TLS 1.2 is the documented auth mechanism with per-integration API accounts created in EMC. Operator-granted, individually revocable fine-grained scopes are not documented — the account is provisioned by an administrator, not consented to by the merchant. https://docs.oracle.com/en/industries/food-beverage/simphony/ccapi/index.html · retrieved 2026-08-02

The platform pushes real-time webhooks for order lifecycle events (created, modified, paid, voided, refunded) rather than requiring polling.

extensibility-webhooks-push

STS Gen2 pushes Check notifications on-premise and adds Organizations, Configuration and Employees in cloud. Granular created/modified/paid/voided/refunded event types are not enumerated. https://docs.oracle.com/en/industries/food-beverage/simphony/stsgg/api-notifications-api-webhook.html · retrieved 2026-08-02

Webhooks are cryptographically signed (e.g. HMAC) AND documented to retry with backoff, with a replayable event log for missed deliveries. differentiator

extensibility-webhook-reliability

Oracle states the subscriber timeout is 15 seconds "with no retry", documents no HMAC or payload signature, and offers no replayable event log. A missed delivery is simply lost. https://docs.oracle.com/en/industries/food-beverage/simphony/stsgg/api-notifications-api-webhook.html · retrieved 2026-08-02

A public write API accepts externally originated orders into the POS as first-class tickets that fire to KDS/printers and land in reporting.

extensibility-order-injection-api

Transaction Services is the order-injection API and it is separately licensed at every tier: Premium (B81485), Premium per Revenue Center (B3737), Standard (B90422), Standard per Revenue Center (B90423), plus guest-facing variants. A public REST API you must buy another SKU to post a single order through is gated, not open. https://docs.oracle.com/cd/F14820_01/doc.191/f15063/c_lic_simphony_cloud.htm · retrieved 2026-08-02

Menu items, modifiers, and prices can be written and updated via API, not just read. differentiator

extensibility-menu-write-api

The Configuration and Content API reads, updates and deletes menu items and menu item classes, and covers discounts, service charges and locations — a genuine write surface, though the enabling SKU is separately licensed. https://docs.oracle.com/en/industries/food-beverage/simphony/ccapi/op-config-sim-v1-menuitems-updatemenuitemclasses-post.html · retrieved 2026-08-02 adversarially verified

Every core object the API can read (orders, menu, customers, employees, inventory) can also be written or updated via the same API. differentiator

extensibility-data-symmetry

Menu, discounts, locations, workstations and employees are writable through the Configuration and Content API and checks through STS Gen2, but inventory, labour and gift/loyalty each have their own older web-service APIs with different capability profiles, and Business Intelligence is read-only. https://docs.oracle.com/en/industries/food-beverage/simphony/ccapi/index.html · retrieved 2026-08-02

API rate limits are published as specific numeric quotas with documented throttling behavior and headers.

extensibility-published-rate-limits

Oracle publishes 9 API calls per second for Simphony Cloud Service, Single-Tenant Edition in the Configuration and Content API documentation. Throttle response behaviour and the multi-tenant limit remain unpublished. https://docs.oracle.com/en/industries/food-beverage/simphony/ccapi/find_URL.html · retrieved 2026-08-02

The vendor is a named DoorDash Preferred Integration Partner (DPIP) under the 2026 program requirements. differentiator

extensibility-doordash-preferred

DoorDash publishes its own complete provider registry at https://merchants.doordash.com/api/partner-integrations — 64 providers, each carrying a `qualityStatus` of PREFERRED (12), CERTIFIED (47) or AT_RISK_OF_SUSPENSION (5), plus a features-completed count against the eight high-quality features the program requires. It is served anonymously and merchants.doordash.com/robots.txt permits it (Allow: / with only /cdn-cgi/ and /monitoring barred). This is the instrument the program page points to when it says the roster is tracked in real time, and it supersedes the 2026 announcement post most of this corpus cited — that post introduces its ten names with the word `include`, which makes it a floor, not a ceiling. In that registry this vendor is the entry `oracle_iad`, rendered as 'Oracle Micros', with qualityStatus CERTIFIED and 5 of the 8 high-quality features built. CERTIFIED and AT_RISK are the program's other two tiers, so this is positive evidence of non-membership rather than a failure to find the vendor: it is present in the registry and carries a status that is not PREFERRED. GRADE HARMONISED TO B, 2026-09-11: this URL was first written at grade A. The adversarial pass ruled E on the principle that the rubric grades by the publisher's relationship to the SCORED vendor, and DoorDash is not that vendor. B is the settlement, for two reasons that are not preference: 39 rows already graded a DoorDash-published document B on this claim before today, and one URL on one claim cannot carry two grades; and E is unworkable, because nine of the 47 rows are `yes` on a differentiator-weight claim, which the grade floor refuses below B. B reads as the product documentation of the programme's own publisher, which is what this registry is. The dissent is recorded in verification.jsonl. https://merchants.doordash.com/api/partner-integrations · retrieved 2026-09-11

Direct, first-party certified integrations exist with DoorDash, Uber Eats, and Grubhub without requiring a paid middleware layer (Otter/Chowly/Deliverect/Checkmate). differentiator

extensibility-first-party-delivery-integrations

Vendor-owned Delivery Connectors cover DoorDash and Uber Eats/Postmates with no middleware, plus Deliveroo, Rappi and Skip The Dishes. Grubhub is absent from the supported list. https://docs.oracle.com/en/industries/food-beverage/simphony/simcg/c_delivery_connectors.htm · retrieved 2026-08-02

The POS is a supported endpoint for at least two major aggregation middleware platforms (Deliverect, Chowly, Otter, Checkmate, ItsaCheckmate).

extensibility-middleware-compatibility

Deliverect states it has 'partnered with Oracle's Micros Simphony to build a reliable two-way integration' supported across the US, Canada, Australia, France, Germany, Mexico, Spain, the UK and the Middle East; ItsaCheckmate, Chowly and Otter also list Simphony. Grade E because this is the middleware vendors' own documentation, not Oracle's. https://www.deliverect.com/en-us/integrations/micros-simphony · retrieved 2026-08-02

Native, vendor-maintained connectors exist for QuickBooks Online and at least one other GL/accounting system, with mapped journal entries rather than CSV-only export.

extensibility-accounting-connectors

One vendor-maintained connector exists, to Oracle's own GL. NetSuite Connector's supported-connector chapter enumerates its targets - Amazon, eBay, Loop Returns, Magento 2, Oracle Simphony, Shopify and Square - so Simphony is a first-class first-party connector, not a partner build. "Integrating NetSuite Connector with Oracle Simphony" then documents the setup: at connector.netsuite.com the operator opens Oracle Simphony > Settings > Credentials and enters Simphony User Name, Endpoint, Dataport, Private Key, Orders Path, Orders Archive Path and Passphrase, plus an RSA private key to decrypt the exports. That help topic covers credentials only; the payload description comes from NetSuite's launch release of 28 March 2024, which describes "a daily import of core financial data from Simphony into NetSuite", with "tender data segmented by tender name and carry over amounts" and imports "segmented by dayparts and include detailed transactional data such as totals, items sold, service charges, and discounts". Shortfalls against the claim as worded: (1) the claim requires QuickBooks Online plus at least one other, and no Oracle-maintained QuickBooks Online, Xero or Sage connector for Simphony is published; (2) the claim requires mapped journal entries rather than file export, and neither the help topic nor the launch release describes GL account mapping or journal-entry creation - the mechanism is an Oracle-hosted SFTP file drop of transactional data consumed on a daily schedule; (3) Oracle's own Inventory Management path to accounts payable remains Interface Definitions, "custom templates that define the format for exported data". https://docs.oracle.com/en/cloud/saas/netsuite/ns-online-help/article_165036447599.html · retrieved 2026-08-08 adversarially verified

Labor hours export natively to at least two named payroll providers (e.g. Gusto, ADP, Paychex, Paylocity) without manual re-keying.

extensibility-payroll-export

Payroll Preprocessing, pay-period close/reopen, a Labor Management API Programmer's Guide and a Scheduler RESTful API guide are all published. No named payroll provider integration is documented by Oracle; third parties such as 7shifts publish their own Simphony connectors. https://docs.oracle.com/en/industries/food-beverage/back-office/20.1/lmusg/toc.htm · retrieved 2026-08-02

Raw transaction-level data can be exported on a schedule to a customer-controlled destination (S3/SFTP/warehouse/Snowflake share), not only viewed in the vendor's reporting UI. differentiator

extensibility-bi-data-warehouse

A Business Intelligence REST API, an Import/Export API, a Standard Export User Guide and a Database Access Cloud Service Reference Guide are all published — a wider warehouse surface than most POS vendors. The two export guides are PDFs whose text did not extract, so the delivery mechanism and destination remain unverified. https://docs.oracle.com/en/industries/food-beverage/back-office/20.1/dacsr/index.html · retrieved 2026-08-02

The vendor operates a public integrations marketplace listing named third-party apps that operators can browse and self-install.

extensibility-app-marketplace

Oracle publishes a public Simphony Plug-Ins catalogue with 27 named first-party plug-ins and versions. Self-install by the operator is not the model — plug-ins are deployed through EMC by an administrator, and there is no consent-based install flow. https://docs.oracle.com/en/industries/food-beverage/simphony/plug-ins.html · retrieved 2026-08-02

Operators can define custom fields or run vendor-hosted custom logic/scripts against POS objects without a vendor engineering engagement.

extensibility-custom-fields-scripting

Four extensibility references are published: JavaScript Extensibility API Reference Guide, Kiosk JavaScript API Reference Guide, HTML5 Custom Page Control API and HTML5 Extensibility Developer Reference Guide, alongside a .NET client extension API, the System Interface Module manual and an Extensibility Compatibility Guide. https://docs.oracle.com/en/industries/food-beverage/simphony/ · retrieved 2026-08-02

The vendor supports a headless/embedded mode where a third-party UI (kiosk, web ordering, drive-thru) drives the POS transaction engine via API.

extensibility-headless-embedded

Guest Facing Transaction Services is the documented headless surface for kiosks and tabletop devices and is a distinct SKU (B83738 Premium, B90424 Standard), with the licence explicitly forbidding its use to integrate an employee-facing solution. Headless is possible and separately paid for. https://docs.oracle.com/cd/F14820_01/doc.191/f15063/c_lic_simphony_cloud.htm · retrieved 2026-08-02

The vendor publishes an API changelog and a stated deprecation/notice policy for breaking changes.

extensibility-api-versioning-deprecation

A Change History page is published for the Configuration and Content API and referenced from the API index as the record of new endpoints and changes. A stated breaking-change notice period or deprecation policy was not found. https://docs.oracle.com/en/industries/food-beverage/simphony/ccapi/change_history.html · retrieved 2026-08-02

A complete historical data export (orders, customers, menu, payments metadata) is available to the operator on demand, in a documented machine-readable format, at contract end. differentiator

extensibility-data-portability-exit

Oracle Cloud Hosting and Delivery Policies section 6.1 gives 60 days after termination in which Oracle "will make available, via secure protocols and in a structured, machine-readable format, Your Content residing in the production Cloud Services environment, or keep the service system accessible, for the purpose of data retrieval by You." The shortfall is that disjunction: Oracle can discharge the obligation by leaving the tenant switched on, and no export mechanism, file format or scope (orders, customers, menu, payments metadata) is documented. It is a retrieval right, not a documented complete export. https://docs.oracle.com/en/applications/peoplesoft/financials-and-supply-chain-management/licensing-information-user-manual-for-peoplesoft-financials-and-supply-chain-management-9-2/oracle-cloud-hosting-delivery-policies.html · retrieved 2026-08-02 adversarially verified

Order entry, ticket routing, and check printing continue on-terminal when the internet connection is lost.

reliability-offline-order-entry

Yellow mode: the workstation still communicates with other workstations and services and writes transactions to the Offline Cache. Red mode: no communication, transactions go to the local DataStore. On reconnect the workstation attempts to replay transactions to the central database automatically. https://docs.oracle.com/en/industries/food-beverage/simphony/19.4/sipou/c_workstation_online_offline_modes.htm · retrieved 2026-08-02

Card payments can be accepted while offline via store-and-forward, not just cash-only fallback. differentiator

reliability-offline-card-auth

Oracle MICROS Payment Cloud Service documents the offline card path end to end. Scenario 2 is 'The Simphony workstation is online and the payment terminal is offline from the payment host', and on reconnect 'it forwards the stored payments to the payment processor'. Offline-approved payments are flagged in Payment Transaction Details with 'offline type' 1. The worked use case pays a 45.00 check plus 5.00 tip by credit card 'using an offline terminal' on day 0 and the check 'is paid and closed in Simphony', with the terminal reconnecting on day 2. That is store-and-forward card acceptance, not a cash-only fallback. https://docs.oracle.com/en/industries/food-beverage/payments-platform/latest/pcsrf/topic_13.htm · retrieved 2026-08-08

The vendor publicly documents who bears the loss when a store-and-forward transaction declines after connectivity returns, and states any per-transaction or cumulative offline cap. differentiator

reliability-offline-decline-liability

Oracle documents the outcome but not the liability or the limits. When the terminal reconnects, forwards the stored payment and 'the card issuer subsequently refuses the payment', Simphony records a second Payment Transaction Details row with 0 transaction amount and 'a negative cancelled amount of the original payment amount', plus 'A row in Payment Settlement Details with a Journal Type of REFUSED and a settlement amount of 0', and 'No Payment Payout Details are produced for this transaction' - the operator is simply not paid on a check already closed. Shortfall: no Oracle document states who bears that loss in liability terms, and no per-transaction floor limit or cumulative offline ceiling is published anywhere in the payments-platform books or the Simphony Configuration Guide; the only offline threshold Oracle publishes is that 'If Simphony is offline for more than three days' downstream systems may receive settlement or payout details before transaction details. https://docs.oracle.com/en/industries/food-beverage/payments-platform/latest/pcsrf/topic_13.htm · retrieved 2026-08-08

Multiple terminals continue to share a single check/table state over the local network while the internet is down (LAN-only degraded operation, not per-terminal islands). differentiator

reliability-lan-degraded-multi-terminal

Yellow mode is defined precisely as workstations continuing to communicate with each other and with local services when the enterprise is unreachable, so shared check state survives WAN loss — and the POS guide documents reloading and refreshing the CAPS database from the workstation. https://docs.oracle.com/en/industries/food-beverage/simphony/19.4/sipou/c_workstation_online_offline_modes.htm · retrieved 2026-08-02

The vendor documents a local/on-premise transaction engine or edge server (not purely cloud-hosted request/response) for the ordering path. differentiator

reliability-local-transaction-engine

Check and Posting Service (CAPS) has its own configuration chapter (28), the KDS Controller is a local service with a documented backup, and workstations carry an on-device DataStore. This is a real on-premise transaction tier, not a cache. https://docs.oracle.com/en/industries/food-beverage/simphony/simcg/toc.htm · retrieved 2026-08-02

Kitchen display and/or kitchen printer routing continues to function while offline.

reliability-offline-kds-printing

The KDS Controller and order-device printing are local network services with a documented backup controller, so kitchen output survives WAN loss in principle. Oracle publishes no explicit guarantee of KDS behaviour while the enterprise is unreachable. https://docs.oracle.com/en/industries/food-beverage/simphony/kdscu/toc.htm · retrieved 2026-08-02

The system automatically fails over to a backup printer or KDS station when a configured kitchen printer is unreachable, and alerts staff.

reliability-printer-fallback

Workstation Alerts for Unsuccessful Sending to Order Devices is a documented chapter, so staff are told when output fails, and the POS guide documents setting and changing the default printer. Automatic reroute to a backup printer is not documented as a configured behaviour. https://docs.oracle.com/en/industries/food-beverage/simphony/kdscu/toc.htm · retrieved 2026-08-02

The vendor documents its conflict-resolution behavior for edits made on two devices during a network partition (e.g. last-write-wins, merge, or operator prompt).

reliability-sync-conflict-handling

Simphony's documented model is ownership arbitration, not merge: 'CAPS also serves as the arbitrator of check sharing by maintaining a record of check ownership. This minimizes the likelihood of multiple workstations having conflicting versions of a check.' Partition behaviour is documented alongside it - a red-mode workstation 'stores all transaction and timekeeping information in its local DataStore', replays automatically on reconnect, and only returns online 'when the replay queue has no transactions remaining', with a PMC privilege (30069 - Replay Checks) for manual replay when automatic replay fails. Shortfall: Oracle names no resolution behaviour - last-write-wins, merge, or operator prompt - for the residual case its own sentence concedes, and the arbitration depends on reaching CAPS, which a red-mode workstation by definition cannot. https://docs.oracle.com/en/industries/food-beverage/simphony/simcg/c_caps.htm · retrieved 2026-08-08

The vendor publishes an explicit list of which features are unavailable offline (gift cards, loyalty lookup, refunds, manual card entry, text-to-pay).

reliability-offline-feature-matrix

Oracle does enumerate what offline financial reports omit — Returns, Void Total, Training Total, Checks Carried Over/Begun/Paid/Outstanding, Check Error Corrections and Total Net Sales — which is more than most vendors publish. There is still no degrade matrix for card authorisation, gift cards, loyalty or refunds. https://docs.oracle.com/en/industries/food-beverage/simphony/19.4/sipou/c_workstation_online_offline_modes.htm · retrieved 2026-08-02

A public, per-component status page exists showing current and historical incident state without a login.

reliability-public-status-page

OCI publishes a public status page but it does not cover Simphony or Oracle Food and Beverage components; Simphony service status is behind My Oracle Support. There is no public Simphony status page. https://ocistatus.oraclecloud.com/ · retrieved 2026-08-02

A contractual uptime SLA with a stated percentage AND a service credit remedy is published or available in the standard agreement. differentiator

reliability-contractual-uptime-sla

Section 3.2: "Oracle works to meet the Target Service Availability Level, or Target Service Uptime of 99.9%", measured monthly as (total minutes minus unplanned downtime) / total minutes, conditioned on the customer meeting Oracle's minimum technical configuration. Section 3.2.3 provides Service Credits as the remedy when the target is missed. Both halves of the claim are in the standard agreement; the specific credit amounts are deferred to the Pillar document or Service Description, which returns 403 on oracle.com. https://docs.oracle.com/en/applications/peoplesoft/financials-and-supply-chain-management/licensing-information-user-manual-for-peoplesoft-financials-and-supply-chain-management-9-2/oracle-cloud-hosting-delivery-policies.html · retrieved 2026-08-02 adversarially verified

The vendor publishes written post-incident reports or root-cause summaries for major outages.

reliability-incident-postmortems

330th: THE PUBLICATION CENSUS IS COMPLETE AND THE CLAIM IS A PUBLICATION CLAIM, SO THE ABSENCE CARRIES. The claim asks whether the vendor PUBLISHES written post-incident reports or root-cause summaries; it is not a capability claim, so a bounded census of every public Oracle surface for this product settles it. Four surfaces, all re-probed today with curl and a browser UA: (1) Oracle's own Global Business Unit status platform statuspage.gbucnss.oci.oraclecloud.com serves exactly one Food and Beverage tenant, xgbu_CrowdTwist (200, 19,541 bytes, real per-region component table plus /atom and /rss); xgbu_Simphony, xgbu_Restaurants, xgbu_FoodBeverage, the platform root and a fabricated xgbu_ZZZNONSENSE ALL return the identical 503 at 107 bytes, so 503 is the platform's answer for a tenant that does not exist rather than a refusal aimed at us - there is no Simphony status page to publish an RCA on. (2) ocistatus.oraclecloud.com is a client-rendered shell and /api/v2/incidents.json 404s at 10 bytes. (3) The Oracle Help Center Food and Beverage library was enumerated from docs.oracle.com/en/industries/food-beverage/simphony/index.html this pass - 62 books (Release Notes, Configuration, POS user guides, Networking Excellence, Security, the API references and the back-office set) - and not one is an incident, outage, RCA or availability report; tokenised over the 44-URL oracle.com food-beverage marketing corpus 'root cause' 0, 'postmortem' 0, 'post-incident' 0, 'status page' 0, 'uptime' 0. (4) The only per-incident channel Oracle names, the Customer Support Portal answers the Release Notes cite by id (iccp.custhelp.com), returns an auto-submitting POST form to signon.oracle.com/signin - and a login gate is not a refusal of evidence here, it is the finding: it establishes that Oracle delivers incident detail privately to contracted customers rather than publishing it. BOUND: this bounds PUBLIC publication for Simphony only; Oracle may well issue RCAs to customers through My Oracle Support, and the Hosting and Delivery Policies (already cited on this cell) commit to no publication either way. Retrieved 2026-09-18. https://statuspage.gbucnss.oci.oraclecloud.com/status/xgbu_CrowdTwist/ · retrieved 2026-09-18 adversarially verified

24/7/365 live human support by phone is included in the base subscription, not sold as a premium support tier.

reliability-247-live-support

Oracle Cloud Hosting and Delivery Policies v3.12 (May 2026) section 5.1.4 states that Oracle Cloud Support 'consists of ... Assistance with technical service requests 24x7x365' and '24x7x365 access to a Cloud Customer Support Portal designated by Oracle to log service requests', and every Simphony edition's service description says 'Your order for this Oracle Cloud Service is subject to the Oracle Cloud Hosting and Delivery Policies' - so this is included with the base subscription, not a premium tier. Shortfalls: telephone specifically is conditional under 5.2.2 - 'Your technical contacts may access live support using Oracle's web-based customer support systems or by telephone, as available' - access is limited to designated technical contacts rather than any staff member, and 'Non-technical customer service assistance during normal Oracle business hours (8:00 to 17:00) local country time'. The 24x7 dedicated toll-free number Oracle does publish belongs to OPERA Cloud Elite Support, a hotel add-on in the Hospitality Hotel service descriptions, not to Simphony. https://www.oracle.com/contracts/docs/ocloud_hosting_delivery_policies_3089853.pdf · retrieved 2026-08-08

The vendor offers in-person on-site installation and go-live support (first-party or certified dealer network), not remote-only self-install. differentiator

reliability-onsite-install

Oracle Restaurants consulting services page (www.oracle.com/food-beverage/consulting-services/, live 200 on 2026-09-12; /food-beverage/professional-services/ serves the same page). Services offered: 'Our experts can provide onsite and/or remote installation and deployment assistance, including site-readiness evaluations, device placement and installation, configuration, training, live support, and post go-live hypercare services.' Also: 'Before installing your hardware, we'll work with you to review the placement of your devices, as well as your location's infrastructure and environment' and 'We'll set up, test, configure, and repackage your hardware ... and then ship it to your location for easy out-of-the-box installation.' SHORTFALLS: (1) This is evidence grade C, a marketing page. On a differentiator a yes needs an A or B source, and none was found. The Service Descriptions and Metrics (11 June 2026) list no install or go-live entitlement for any production edition. (2) It is sold separately, not included: the Hospitality F&B service descriptions say 'You must separately purchase Oracle Cloud Professional Services to set up and configure this Oracle Cloud Service'. (3) 'onsite and/or remote' promises no on-site visit for any particular deployment, and the page publishes no scope, price or eligibility. https://www.oracle.com/food-beverage/consulting-services/ · retrieved 2026-09-12 adversarially verified

The vendor performs the initial menu build as part of onboarding rather than leaving it entirely to the operator. differentiator

reliability-menu-build-service

Checked the Oracle Restaurants Cloud Services Service Descriptions and Metrics (11 June 2026): no Simphony edition's entitlement list includes menu configuration or any onboarding deliverable, the phrase menu build appears nowhere in its 117 pages, and the glossary defines 'Menu Content' as 'information configured within any Simphony Cloud Service that describes a menu' - i.e. authored by the customer. Chapter 17 of the Simphony Configuration Guide (simcg) documents menu item, class, definition and price build as EMC work the operator performs, with no reference to an Oracle-delivered build. Against that, the Hospitality Food and Beverage service descriptions confirm Oracle sells 'Oracle Cloud Professional Services' for set-up and configuration as a separate purchase without publishing its scope, and oracle.com services pages 403 to retrieval, so a paid or bundled initial menu build may well exist. The entitlement list governs what the subscription grants access to, not the full set of services Oracle will sell, so it cannot carry a no. || 330th: MERGE HOLD (proposed partial/C, held unknown): Adjacent, and the agent says so: the consulting-services page never names the menu. 'Configuration change requests' by the Cloud Assist team is a paid post-go-live service and 'configuration architecture and design' is an enterprise template engagement; neither states that Oracle performs the INITIAL menu build as part of onboarding. Keep the page (now 200, the 403 decayed) as the surface read. PROPOSAL AS WRITTEN: 330th: NEW SURFACE - www.oracle.com/food-beverage/consulting-services/ (57,052 bytes, HTTP 200 to a browser UA; nonsense control https://www.oracle.com/food-beverage/zzz-nonsense-qq/ returns a 2,847-byte shell, so this is a real page). The existing note says 'oracle.com services pages 403 to retrieval, so a paid or bundled initial menu build may well exist'; that 403 has decayed and the page is now readable, and it is Oracle's own enumeration of every service the Oracle Restaurants practice sells: Field services (site readiness, staging and kitting, depot replacement staging, device recovery), Expert services, Managed services, Contact center, Configuration services, Strategic loyalty management consulting, Configuration and deployment services, Customizations and integrations, and Program and project management. Two of those entries are Oracle performing the configuration work an operator would otherwise do: 'Configuration services - Utilize our global Cloud Assist team to get help with configuration change requests, upgrades, ad-hoc training, and more', and 'Configuration architecture and design - We'll help you set up an enterprise configuration utilizing a template-based approach that reduces the time, complexity, and effort of deploying your properties', with 'Installation and deployment - Our experts can provide onsite and/or remote installation and deployment assistance, including site-readiness evaluations, device placement and installation, configuration, training, live support, and post go-live hypercare services.' Menu item, class, definition and price build is exactly the EMC 'configuration' work those services describe (it is chapter 17 of the Simphony Configuration Guide). VALUE MOVED unknown -> partial: Oracle does perform the configuration build, but as a separately engaged professional service with no published scope or price, never as an onboarding deliverable of the subscription - the entitlement list this cell already cites grants no menu build, and tokenised over the complete 44-URL food-beverage marketing corpus re-derived from www.oracle.com/sitemap-core.xml this pass (44/44 at 200, 285,067 characters) 'menu build' 0, 'build your menu' 0, 'menu setup' 0, 'white glove' 0; 'configuration services' 1 (this page) and 'menu configuration' 3, all three in an SEO buyer's-guide page and all three arguing the OPERATOR should do it ('Configuring your menu should be something that you can do instead of calling your service provider's client support'). Grade C: this is a marketing/services page, not a contract. Retrieved 2026-09-18. adversarially verified

A hardware replacement/advance-exchange program with a stated turnaround time is included or purchasable.

reliability-hardware-replacement-sla

Oracle Hardware and Systems Support Policies (07-Aug-2026) defines 'Oracle Advanced Parts Exchange for Oracle Point of Service Hardware' - renamed from Oracle Advanced Parts Exchange for MICROS Hardware on 13 September 2024 - covering 'workstations, tablets, handhelds, scanners, printers, cash drawers, displays and payment solutions'. It 'consists of: Assistance with service request 24 hours per day, 7 days a week; Next business day parts exchange; Non-technical customer service during normal business hours', with response-time goals of Severity 1 five minutes / one hour update and Severity 2 two hours / six hours. The alternative tier, Oracle Premier Support for Oracle Point of Service Hardware, adds 'Onsite hardware support for Oracle Point of Service Hardware specified as Field Replaceable Units'. The base Oracle Hardware Warranty (07-August-2026) separately commits to shipping a Replacement CRU 'within 2 business days starting once the diagnostic analysis is done', an on-site response within two business days inside a designated Oracle Service Location, and 48-hour advanced parts exchange for ships and island countries. https://www.oracle.com/contracts/docs/hardware-systems-support-policies-069182.pdf · retrieved 2026-08-08

Operators can trigger and retrieve their own data backup/restore, or the vendor publishes RPO/RTO figures for data recovery.

reliability-backup-restore

Oracle Cloud Hosting and Delivery Policies cover backup and disaster recovery for Oracle Cloud Services generally. Simphony-specific RPO and RTO figures, and any operator-triggered point-in-time restore, are not documented. https://www.oracle.com/contracts/docs/ocloud_hosting_delivery_policies_3089853.pdf · retrieved 2026-08-02

The vendor publishes a current PCI DSS v4.0/4.0.1 Attestation of Compliance or equivalent (e.g. validated P2PE listing) covering the post-March-2025 future-dated requirements.

reliability-pci-dss-4-attestation

Oracle publishes Simphony PA-DSS 3.2 implementation guidance and per-module Security Guides for Transactions, Back Office and Inventory. A current PCI DSS 4.0/4.0.1 Attestation of Compliance covering the post-March-2025 future-dated requirements was not found publicly. https://docs.oracle.com/cd/E76065_01/doc.29/e69884.pdf · retrieved 2026-08-02

Multi-factor authentication is enforceable on back-office and POS administrative logins, with role-based permissions.

reliability-mfa-role-based-access

MFA has been enabled by default for Simphony EMC since release 18.1 using emailed one-time passwords with a five-minute expiry, layered on the role-based privilege model, with MFA EMC access privileges separately assignable. https://docs.oracle.com/en/industries/food-beverage/simphony/simsg/multi-factor_authentication.htm · retrieved 2026-08-02

A public, free training library (video/LMS) and a practice/training mode on the terminal exist for staff onboarding.

reliability-self-serve-training

Oracle publishes an unusually complete free documentation set — POS User Guide, POS Manager, Frontline Manager, Reporting and Analytics, Inventory, Labor, Forecasting, plus every API reference — and the POS supports a training mode and training total. A free public video or LMS library was not found; Oracle University training is paid. https://docs.oracle.com/en/industries/food-beverage/simphony/ · retrieved 2026-08-02

Any terminal can assume the master/server role automatically if the designated primary terminal or local server fails. differentiator

reliability-failover-terminal-role

CAPS has its own configuration chapter and can be hosted on a workstation, and the KDS guide documents Configuring a Backup KDS Controller. Fully automatic assumption of the master role by an arbitrary surviving terminal is not documented. https://docs.oracle.com/en/industries/food-beverage/simphony/simcg/toc.htm · retrieved 2026-08-02

Terminals support an automatic cellular/LTE failover for connectivity, first-party or documented.

reliability-cellular-backup

CLAIM: terminals support an automatic cellular/LTE failover for connectivity, first-party or documented. MET, for one Oracle-sold payment terminal only. Oracle's Restaurants hardware library (docs.oracle.com/en/industries/food-beverage/hardware.html, retrieved 2026-09-15) lists the 'Castles S1F4 Pro Mobile Order and Payment Terminal' under 'Payment Terminals, Mobile Devices, and Accessories'. Its setup guide, section 'Cellular 3G/4G Failover', says: 'Your S1F4 Pro terminal can automatically switch to processing payments using a cellular connection when the internet connection fails. It has a pre-installed and activated eSIM.' That failover is automatic and documented by the first party. SHORTFALLS: (1) The failover covers payments only. The guide's setup is Wi-Fi plus payment menus, with passcodes from a 'Payment Administrator'. It has no Simphony login or client step and never uses the word 'Simphony', and its own library landing page calls it a 'Mobile Payment Terminal'. The Restaurants Compatibility Matrix (fbcom/comp_matrix.pdf, byte-identical on re-fetch) does not list the S1F4 at all. It validates only the Castles S1F2 among Castles devices, which is the model Table 2-15 says runs the POS client. So the S1F4 is not shown running Simphony POS. (2) For the POS terminals themselves Oracle states the opposite. The Simphony Configuration Guide, Android Network Requirements (simcg/c_properties_android_network.htm), says: 'Simphony does not support the use of a 3G or 4G connection through a telecommunications provider to these local devices'. The Android device must use a WLAN on the LAN of the Check and Posting Service. The Workstation 8 Series technical specifications list only an Ethernet port and optional Wi-Fi 6E, with no WWAN or SIM. (3) The same S1F4 page contradicts itself on the SIM. It says there is a 'pre-installed and activated eSIM', but its closing section says 'customers must obtain and maintain a SIM card with an active data plan... Carrier services, fees, and connectivity are not included'. So the cellular service is the operator's cost and responsibility. (4) The guide does not say whether payments taken over cellular settle normally or how an outage is handled. Net: automatic cellular failover exists for card payments on an optional Oracle payment terminal. Simphony order capture and posting on workstations and Android POS devices is explicitly WLAN/LAN-bound. https://docs.oracle.com/en/industries/food-beverage/castles-s1f4-terminal/cslsf/c_intro_es4.htm · retrieved 2026-09-15 adversarially verified

Vendor publicly offers a month-to-month subscription with no minimum multi-year term commitment for its core POS software tier. differentiator

commercial-month-to-month-contract

Retrieved the current Oracle Cloud Services Agreement (Online, v062223) PDF directly from oracle.com/contracts/docs/cloud_csa_online_v062223_us_eng.pdf: section 9.2 says only 'Services shall be provided for the Services Period defined in Your order' and section 2.1 that 'Once placed, Your order is non-cancelable and the sums paid nonrefundable', so no term length is published at the master-agreement level. Read the Oracle Restaurants Cloud Services Service Descriptions and Metrics (11 June 2026): 'A minimum Service Period of 12 months' is imposed on the Plus and Premium Non-Production Environments, on Service Provider Edition environments and on the Essentials partner environment, but no term at all is stated for the core production editions (Plus B92456, Enterprise, Single-Tenant). So the only publicly retrievable Oracle contract documents neither offer nor forbid a month-to-month core POS subscription. The Simphony pricing and product pages on www.oracle.com return 403 to every retrieval attempted, including a Googlebot user agent, so any marketing claim of flexible terms remains unverifiable. || 323rd: 323rd, NEW SURFACE, CELL NOT MOVED. The blocker recorded here - 'The Simphony pricing and product pages on www.oracle.com return 403 to every retrieval attempted, including a Googlebot user agent' - HAS DECAYED. www.oracle.com answers 200 to an ordinary browser UA today, and its robots.txt (2,649 bytes, byte-identical to the 2026-08-10 cached copy) names ClaudeBot in a group that allows / apart from /a/ocom/docs/gated/, /splash/, /us/, /_qa/, /a/ocom/resources/, /financial-services/ofss/ and /a/ocom/docs/corporate/pricing/; nothing below is under a barred path and no UA swap was used. sitemap-core.xml gives a bounded 44-URL food-beverage corpus, every one fetched at 200. Across those 44 pages, tokenised word-boundary case-insensitive, 'month-to-month' scores exactly 1 and 'no long-term' exactly 3 - AND ALL FOUR ARE ABOUT PAYMENT PROCESSING, NOT THE POS SUBSCRIPTION, which is the trap in this cell: 'Month-to-month terms - Flexible terms, and no annual contract. If you're not selling food, you're not paying payment processor fees.' (/restaurant-pos-systems/payment-processing/), and 'Our payment processing fees are fixed ... Our contract terms are flexible with no long-term commitment required.' on the Simphony product page, where the sentence sits inside the payments panel. A /food-beverage/restaurant-pos-systems/pricing/ path 404s and no page in the 44 carries a POS term length. Also 'no contract' 0. So the marketing corpus is now readable, is bounded, and still says nothing about the core POS software tier's term. Retrieved 2026-09-17. adversarially verified

Vendor's published terms of service or MSA state no early termination fee / no liquidated damages for cancelling the software subscription before term end. differentiator

commercial-no-early-termination-fee

The published Oracle Cloud Services Agreement (Online, v062223), the master terms Simphony Cloud Service orders are placed under, says the reverse of this claim at section 2.1: 'Once placed, Your order is non-cancelable and the sums paid nonrefundable, except as provided in this Agreement or Your order.' The only refund the agreement grants is the warranty remedy at 6.3 - pre-paid fees for the terminated services returned if Oracle 'cannot substantially correct the deficiency in a commercially reasonable manner' - and section 9 TERM AND TERMINATION adds nothing but 'Services shall be provided for the Services Period defined in Your order'. There is no clause disclaiming early termination fees or liquidated damages; a customer cancelling before term end remains liable for the ordered fees. https://www.oracle.com/contracts/docs/cloud_csa_online_v062223_us_eng.pdf · retrieved 2026-08-08

The auto-renewal term and the required cancellation notice window (e.g. 30/60/90 days) are stated in publicly accessible contract terms rather than only in a signed quote.

commercial-autorenew-terms-published

A publicly posted Oracle Cloud Services Agreement does state the mechanism and the notice window. Cloud_CSA Transactional_v090213_US_ENG s9.1: 'certain Cloud Services that are ordered will Auto Renew for additional Services Periods unless (i) You provide Oracle with written notice no later than thirty (30) days prior to the end of the applicable Services Period of Your intention not to renew such Cloud Services, or (ii) Oracle provides You with written notice no later than ninety (90) days prior to the end of the applicable Services Period of its intention not to renew such Cloud Services.' s1.2 defines Auto Renewal as the Services Period being 'automatically extended for an additional Services Period'. Shortfall: the renewal term is not stated as a fixed length and which services auto-renew is not stated either - s1.2 sends both to 'the Service Specifications incorporated into Your order', and no Simphony-specific statement is published; the Online CSA v062223 and CSA v031916, the other publicly posted forms, contain no renewal clause at all. So the 30-day notice window is public while the renewal term itself still resolves in the signed order. https://www.oracle.com/contracts/docs/saas_csa_us_2069270.pdf · retrieved 2026-08-08 adversarially verified

The POS software can be purchased and operated with a third-party payment processor of the operator's choice (no mandatory in-house processing lock). differentiator

commercial-processing-not-bundled

Oracle Payment Interface is documented specifically so Simphony can work with the merchant's chosen PSP, and Oracle's own Payment Cloud Service is a separate configuration path. The Credit Card Interface Cloud Service (B81483) remains a paid Simphony add-on whichever processor is chosen. https://docs.oracle.com/en/industries/food-beverage/simphony/simcm/t_shared_services_overview_opi.htm · retrieved 2026-08-02

Vendor publishes an interchange-plus (cost-plus) processing rate option with the markup stated as a specific bps + per-transaction figure, rather than only blended/flat card-present rates. differentiator

commercial-interchange-plus-published

The Payment Cloud Service configuration guide documents account and terminal setup with no pricing model of any kind; no interchange-plus option with a stated basis-point and per-transaction markup is published anywhere Oracle-authored. https://docs.oracle.com/en/industries/food-beverage/payments-platform/latest/config.html · retrieved 2026-08-02

The processing agreement caps or prohibits unilateral vendor-initiated rate increases outside of pass-through interchange/network changes, or grants penalty-free exit on any increase. differentiator

commercial-rate-increase-clause

CLAIM: the processing agreement caps or prohibits unilateral vendor-initiated rate increases outside pass-through interchange/network changes, OR grants penalty-free exit on any increase. VERDICT: partial - Oracle publishes a penalty-free-exit position for Oracle Payments, but publishes no agreement text and no cap, so only the second disjunct is met and only at marketing grade. THE BLOCKER IN THE EXISTING NOTE HAS DECAYED: it says 'www.oracle.com/contracts/cloud-services returns 403 to every user agent tried, so the contracts index cannot be enumerated'. NEW SURFACES FOUND IN THE 323rd, none named by any prior note or atlas file. (1) ANONYMOUS OPENAPI SPECS on docs.oracle.com, unlinked from any toc text but referenced by the book toc: https://docs.oracle.com/en/industries/food-beverage/simphony/ccapi/swagger.json - Simphony 'Configuration and Content API Guide', info.version 2026.06.15, 5,214,948 bytes, 887 paths / 887 operations, 721 definitions, 2,283 distinct property names; and https://docs.oracle.com/en/industries/food-beverage/simphony/omsstsg2api/swagger.json - 'Simphony Transaction Services Gen2 API Guide', info.version 2026.08.15, 297,397 bytes, 30 paths / 36 operations, 110 definitions. Soft-404 control: the same host answers every unknown path with an identical 15,118-byte HTML 404 (ccapi/openapi.json, simim/swagger.json, simts/swagger.json all 404/15,118), so these two 200s are real bodies, not a catch-all. (2) A COMPLETE CENSUS OF THE sicli BOOK. The Doc-O-Matic search index at https://docs.oracle.com/en/industries/food-beverage/simphony/sicli/fti/FTI_Files.json (795,900 bytes, found from scripts/branding-Website.js) is the publisher's own file manifest: 7,786 entries of title+path. All 7,786 were fetched at HTTP 200, 0 failures, 156,641,767 bytes on disk. This retires the 'sicli is a FLOOR - roughly 700 of 7,600+ pages held' caveat that capped several cells of this record. (3) ssimm.pdf NOW EXTRACTS. https://docs.oracle.com/en/industries/food-beverage/simphony/ssimm/ssimm.pdf (Release 19.10, G49773-01, June 2026, 2,640,247 bytes) extracts with pdftotext -layout to 894,704 characters, positive control Simphony 154 / SIM 488. A prior note's claim that it 'did not text-extract for me' is FALSE of the current file. (4) www.oracle.com NO LONGER 403s. Several notes on this record rest on 'www.oracle.com returns 403 to every retrieval'. It returns 200 today to an ordinary browser UA. robots.txt (2,649 bytes, byte-identical to the copy cached 2026-08-10) NAMES ClaudeBot in a group whose rules are Disallow /a/ocom/docs/gated/, /splash/, /us/, /_qa/, /a/ocom/resources/, /financial-services/ofss/, /a/ocom/docs/corporate/pricing/ and three named PDFs, then Allow: /; none of the pages below is under a barred path and none was fetched with a UA swap. sitemap-core.xml yields a bounded 44-URL food-beverage corpus, all 200. (5) PDF-ONLY BACK-OFFICE API BOOKS, none in any prior corpus: lmapi E90995_32.pdf (Labor Management API, 196,436 chars), lmsch E90996_16.pdf (Scheduler RESTful API, 52,958), glpoa E91264_08.pdf (Gift and Loyalty POS Web Services API, 108,066), impoa E91249_09.pdf (Inventory Master Data Web Services, 55,473), immda E91248_07.pdf (Inventory POS Web Services, 48,212), dacsr G21944_03.pdf (Reporting DB Access, 239,447). EVIDENCE, from the bounded 44-URL corpus (all 200): 'No long-term contracts or cancelation fees ... Oracle Payments is available in a flexible pay-as-you-go model that allows customers to try at no risk; meaning you don't have to sign multi-year contracts to lock in your rate. And while other payment processing providers slap merchants with fees for canceling' (/food-beverage/restaurant-pos-systems/what-is-restaurant-payment-processing/); 'Month-to-month terms - Flexible terms, and no annual contract. If you're not selling food, you're not paying payment processor fees.' and 'fees are fixed with no hidden service or convenience fees' (/food-beverage/restaurant-pos-systems/payment-processing/); 'Our payment processing fees are fixed, and we have no hidden service fees. Our contract terms are flexible with no long-term commitment required.' (/food-beverage/restaurant-pos-systems/simphony-pos/ and /food-beverage/restaurant-pos-systems/). WHY PARTIAL AND NOT YES: a month-to-month term with no cancellation fee does give penalty-free exit on any increase, which is the claim's second disjunct, but (a) these are marketing pages, grade C, and this is a differentiator-weight claim whose yes needs A or B; (b) no rate-change clause, and no cap, is published anywhere - re-confirmed that the Oracle Restaurants Cloud Services Service Descriptions and Metrics (11 June 2026) and the Oracle Cloud Services Agreement (Online, v062223) still attach no fee or rate language to Oracle Restaurants Payment Cloud Service; (c) no separate Oracle payment services agreement was located on the now-readable https://www.oracle.com/corporate/contracts/ index (200, 36,369 bytes). WHAT WOULD SETTLE IT: the Oracle Payments merchant agreement itself. Retrieved 2026-09-17. https://www.oracle.com/food-beverage/restaurant-pos-systems/what-is-restaurant-payment-processing/ · retrieved 2026-09-17 adversarially verified

Per-location and per-additional-terminal software pricing is published as specific dollar figures on the vendor's public site (not 'contact sales' only).

commercial-pricing-published

Partial, and the shortfall is large. Search-indexed Oracle pages carry starting prices for the SMB editions only — Simphony Essentials from $55/month and a Plus tier from $75/month — and I could not retrieve either page directly, because every oracle.com marketing and pricing URL returns 403 to automated retrieval. What IS retrievable is the License Information Manual, which shows the enterprise structure: Premium (B81480, minimum 50 POS clients per Enterprise) and Standard (B84711) with no list price, and eleven separately licensed add-on part numbers around them. https://docs.oracle.com/cd/F14820_01/doc.191/f15063/c_lic_simphony_cloud.htm · retrieved 2026-08-02

Individual modules (online ordering, KDS, loyalty, inventory, payroll, marketing) can be purchased à la carte and cancelled independently without repricing the base POS subscription. differentiator

commercial-module-unbundling

Genuinely a-la-carte and documented as such: Engagement (B81481), Credit Card Interface (B81483), Kitchen Display Services per KDS client (B81484), Fiscal Interface (B83739), Configuration Data Interface (B87077) and six Transaction Services variants, each with Premium or Standard as a stated prerequisite. This cuts both ways — it is also the mechanism behind the add-on cost creep operators report. https://docs.oracle.com/cd/F14820_01/doc.191/f15063/c_lic_simphony_cloud.htm · retrieved 2026-08-02 adversarially verified

All required terminals, KDS screens, and printers can be purchased outright at a published price, with no mandatory multi-year hardware lease or rental.

commercial-hardware-purchase-outright

Oracle and its resellers sell MICROS hardware outright and no mandatory lease is documented anywhere. The claim fails its other half: Oracle publishes no per-SKU price, and its hardware pages 403 to retrieval. https://docs.oracle.com/en/industries/food-beverage/simphony/ · retrieved 2026-08-02

Vendor documents support for at least one non-proprietary/third-party hardware option (e.g. standard iPad, Epson/Star ESC/POS printers, generic cash drawer) rather than requiring vendor-only devices. differentiator

commercial-hardware-not-locked

Standard ESC/POS LAN printers are supported (the Label Printing plug-in names Bixolon and Epson) and Android and Windows service hosts exist, so the peripheral tier is open. Oracle documents no supported third-party workstation or tablet SKU, and technicians on operator forums treat the Oracle tablets as the part you replace rather than the part you standardise on. https://docs.oracle.com/en/industries/food-beverage/simphony/simcg/toc.htm · retrieved 2026-08-02

One-time implementation, menu-build, onboarding, and training fees are published as specific amounts or explicitly stated as $0.

commercial-implementation-fee-published

Oracle publishes no implementation, menu-build, onboarding or training fee, and does not state them as included. The License Information Manual prices nothing and the pricing pages are unretrievable; the recurring operator report is that post-go-live configuration changes are billable professional services. https://docs.oracle.com/cd/F14820_01/doc.191/f15063/c_lic_simphony_cloud.htm · retrieved 2026-08-02

Operators can self-serve export their full transactional history (orders, line items, payments, labor) to CSV or a documented API without contacting support or paying a fee.

commercial-data-export-self-serve

Reporting and Analytics, the Business Intelligence API, the Import/Export API, a Standard Export guide and a Database Access Cloud Service all provide export paths. The write/configuration API is a paid SKU, database access is its own named cloud service, and no fee-free self-serve full-history dump is documented. https://docs.oracle.com/en/industries/food-beverage/simphony/ · retrieved 2026-08-02

Guest/customer records, loyalty balances or point ledgers, and gift-card liability balances are exportable in machine-readable form by the operator. differentiator

commercial-export-customer-and-loyalty

A Gift and Loyalty POS Web Services API Guide is published, covering account and balance access. A bulk operator export of guest records, point ledgers and outstanding gift card liability is not documented. https://docs.oracle.com/en/industries/food-beverage/simphony/ · retrieved 2026-08-02

Contract or documentation specifies a post-termination data retrieval window (a defined number of days during which the operator can still export their data) rather than immediate cutoff. differentiator

commercial-post-termination-export-window

Section 6.1: for 60 days after termination (30 for a free trial) Oracle makes Your Content available via secure protocols in a structured, machine-readable format, or keeps the system accessible for retrieval; afterwards "Oracle will delete Your Content from the Oracle Cloud Services environments". A defined window rather than an immediate cutoff. Note this is a generic Oracle Cloud policy, not a Simphony-specific commitment, and the oracle.com PDF copies return HTTP 403 — this docs.oracle.com reproduction is the retrievable one. https://docs.oracle.com/en/applications/peoplesoft/financials-and-supply-chain-management/licensing-information-user-manual-for-peoplesoft-financials-and-supply-chain-management-9-2/oracle-cloud-hosting-delivery-policies.html · retrieved 2026-08-02 adversarially verified

Published terms explicitly state the merchant owns its transaction and customer data, and constrain the vendor's right to use or resell that data (beyond aggregated/de-identified use) for its own products or marketing. differentiator

commercial-data-ownership-clause

Oracle Cloud policies treat transaction data as "Your Content" and commit to returning then deleting it, which implies customer ownership. No Simphony-specific clause constraining Oracle's use or resale of merchant data beyond aggregated and de-identified use was located. https://www.oracle.com/contracts/docs/ocloud_hosting_delivery_policies_3089853.pdf · retrieved 2026-08-02

The POS is source-available or open source with a documented self-hosting option (source published under an OSI or source-available license, not merely an open API).

commercial-source-available-selfhost

Simphony is proprietary software licensed per part number in Oracle's License Information Manual. No source-available or self-host option exists. https://docs.oracle.com/cd/F14820_01/doc.191/f15063/c_lic_simphony_cloud.htm · retrieved 2026-08-02

Vendor documents validated P2PE or hardware-encrypted card entry plus tokenization such that the merchant's PCI scope is reduced to SAQ A / SAQ P2PE-HW, and names the applicable SAQ.

commercial-pci-p2pe-tokenization

OPI plus PSP-owned terminals keep PAN off the POS application and Oracle publishes PA-DSS implementation guidance. Oracle names neither the merchant's resulting SAQ type nor any PCI-listed validated P2PE solution for Simphony. https://docs.oracle.com/cd/E76065_01/doc.29/e69884.pdf · retrieved 2026-08-02

Vendor documents PCI DSS v4.0.1 future-dated controls in effect since 31 Mar 2025 — notably MFA for all access to the cardholder data environment including POS and back-office logins, and (for hosted ordering pages) payment-page script integrity monitoring per Req 6.4.3/11.6.1.

commercial-pci-dss-4-controls

Default-on MFA for EMC since 18.1 satisfies part of Requirement 8, and the Audit Trail covers logging requirements. Payment-page script integrity per 6.4.3 and 11.6.1 for hosted ordering is not addressed in any retrievable Simphony document. https://docs.oracle.com/en/industries/food-beverage/simphony/simsg/multi-factor_authentication.htm · retrieved 2026-08-02

Vendor states it holds a current SOC 2 Type II (or ISO 27001) attestation and will provide the report under NDA via a trust center or on request.

commercial-soc2-attestation

Oracle Cloud Hosting and Delivery Policies v3.12 (May 2026) section 1.12 External Reviews states that Oracle 'may conduct independent reviews of Oracle Cloud Services utilizing third parties' including 'SOC 1 (based on Statement on Standards for Attestation Engagements (SSAE) No 18) and/or SOC 2 reports (based upon Trust Services Criteria)', and that 'During the Services Period, You may obtain the then-current Service Organization Control (SOC) report(s) by the methods made available to You (e.g., self-service console or Service Request (SR))', to be protected as Oracle Confidential Information under the nondisclosure provisions - that is the report-under-NDA-on-request half of the claim, and it applies to Simphony because every Simphony service description subjects the order to this policy. Shortfalls: the commitment is expressly conditional - 'the scope of any such reviews may vary by Service and country' and reports are available only 'to the extent such reports are maintained for the in-scope Cloud Services' - Type II is never specified, and no Oracle statement or trust-centre entry naming Oracle Simphony Cloud Service or Oracle Restaurants Payment Cloud Service as currently SOC 2 Type II attested was located. https://www.oracle.com/contracts/docs/ocloud_hosting_delivery_policies_3089853.pdf · retrieved 2026-08-08

Product provides in-app tooling for CCPA/CPRA and GDPR data-subject requests — locating, exporting, and deleting an individual guest's records — plus a published DPA the operator can execute.

commercial-privacy-dsar-tooling

The tooling exists but is scoped to people, not guests. The Reporting and Analytics Data Privacy module states 'People Management stores personally identifiable information such as names, email addresses, and sign-in date and time stamps. Reporting and Analytics provides tools that let you quickly address user privacy requests.' Locate and export: 'The Personal Data Report lets the administrator collate all personal data related to a user and download it in a machine-readable format' (People, More Actions, Download Personal Data Report). Delete: De-identify 'overwrites their information with generic or empty values so activity cannot be traced back to the user', irreversibly. Simphony EMC adds consent capture, consent withdrawal and a scheduled DTS de-identification job plus a manual 'De-identify Now' in Employee Maintenance. The DPA half of the claim is met: Oracle publishes the Data Processing Agreement for Oracle Services v14082025, which covers 'Individual requests to access, delete or erase, restrict, rectify, receive and transmit (data portability), block access to or object to Processing of specific Personal Information' and directs the controller to 'securely access Your Services environment that holds Personal Information to address the request'. Shortfall: no locate, export or delete tooling for an individual GUEST's records is documented - the Configuration Guide's Privacy and Personal Data Management chapter and the R&A Data Privacy topics are entirely employee/user scoped, and the reports reference offers guest-check search rather than a guest DSAR workflow. https://docs.oracle.com/en/industries/food-beverage/back-office/20.1/rause/c_data_privacy.htm · retrieved 2026-08-08

Vendor publishes an accessibility conformance report (VPAT/ACR) claiming WCAG 2.1 AA (or later) for its self-order kiosk and consumer web-ordering surfaces, including a documented tactile/audio non-visual access mode on kiosks. differentiator

commercial-wcag-kiosk-accessibility

Oracle publishes 'ACR: Oracle MICROS Simphony Cloud Suite 6.0', VPAT version 2.3, dated 23-MAY-24, reporting against 'Web Content Accessibility Guidelines 2.1 Level A - Yes, Level AA - Yes, Level AAA - No' and the Revised Section 508 standards. It covers one guest-facing surface - 'Oracle MICROS Simphony Cloud Quick Response (QR) Pay' - alongside Frontline Manager, Simphony Telemetry, the Delivery Interface Cloud Service Provisioning Portal and the Oracle Linux for MICROS configuration utility. Shortfalls: the self-order kiosk is not among the covered items, and no kiosk ACR exists among the Oracle MICROS reports published under docs.oracle.com/en/corporate/accessibility/templates (the MICROS entries located are Simphony Cloud Suite 2.0/5.0/6.0, Simphony Telemetry 22.3, the Service Provider Edition provisioning tool, Compact Workstation 310, Peripherals and Accessories, and POS repair parts); the ACR expressly excludes Simphony Ops, the EMC, Engagement, Reporting and Analytics, Transaction Services and Oracle MICROS Payment Cloud Service; and a search of the 894-topic Simphony Configuration Guide table of contents returns accessibility topics only under the EMC - high-contrast visibility, home-page keystroke navigation, keyboard shortcuts, module accessibility - with no tactile or audio non-visual access mode for kiosks anywhere. https://docs.oracle.com/en/corporate/accessibility/templates/t2-14703.html · retrieved 2026-08-08

POS supports card-network-compliant dual pricing / cash discount or surcharging with automatic exclusion of debit and prepaid cards from any surcharge, and required receipt and menu-board disclosure of the fee. differentiator

commercial-dual-pricing-compliant

The Credit Card Surcharge plug-in is scoped to "non-SPI integrated payments", so it does not cover Oracle's own semi-integrated payment path. Debit and prepaid exclusion, network cap enforcement and required menu-board and receipt disclosure handling are not documented. https://docs.oracle.com/en/industries/food-beverage/simphony/plug-ins.html · retrieved 2026-08-02