Maitre'D POS

Provides a graphical floor-plan editor where an operator can draw sections, place tables of varying shape/capacity, save multiple floor-plan layouts per location, and assign sections to servers.

order-capture-floor-plan-editor

Not scored by this record.

Order lines can be tagged to a seat number at entry, and the check can be split by seat afterward without re-keying items.

order-capture-seat-level

Not scored by this record.

Items can be assigned to courses and held, with a fire-next-course action available from a handheld or terminal that releases only that course to the kitchen.

order-capture-coursing-hold-fire

Not scored by this record.

Supports splitting a check by item, by seat, by even N-way, and by arbitrary dollar/percentage amount, and merging checks or tables back together, including after partial payment.

order-capture-split-merge

Split and transfer machinery is documented, but not the full surface the claim names. Per-customer separation: the guest check prints "Total by Customer" — "Sold items and tax per customer" — and an option puts a choice "allowing servers to print total by customer" on the Print Check screen (distributor KB, Guest_Check.htm). Transfers: Employee Configuration carries per-role table and item transfer permissions, and Report Center audits the operations — Items Transfer (with by-Revenue-Center and by-Mode variants), Payments Transfer, and Tables Transfer listing "From Table: Original table number that was transferred to another table number", To Table and Server. The distributor training checklist has servers trained on "STATUS and all the transfers SPLIT MORE Apply discounts Print checks REDISTRIBUTION". Shortfall: nowhere in the 1,526-page documentation centre, the PayFacto POS Control functions list or the distributor KB is an even N-way split, a split by arbitrary dollar or percentage amount, or merging a check back together after partial payment documented — the POS Control Functions page's only split toggle is Split Sales, "a server will be able to split the sales of a server", which is server sales attribution, not check splitting. https://docs.maitredpos.com/maitred/maitred-complete-online-documentation/chap-9-report-center/report/report-invoice/tables-transfer.md · retrieved 2026-08-04

Opens a bar tab against a card pre-authorization with a configurable auth amount, supports incremental re-auth as the tab grows, and auto-closes stale tabs at end of day. differentiator

order-capture-bar-tab-preauth

Not scored by this record.

An open check can be transferred between servers, tables, and devices, and the transfer is recorded in an audit log naming both employees.

order-capture-transfer-audit

Not scored by this record.

Ships a first-party handheld ordering app running natively on the handheld device (not a remote/mirrored desktop session) that can send to kitchen and take a card payment tableside.

order-capture-native-handheld

Not scored by this record.

With the internet down, terminals and handhelds can still create orders, apply modifiers, send to kitchen, and tender cash, and the vendor publishes what does and does not work offline.

order-capture-offline-order-entry

Homepage claims "built-in offline capabilities"; no published list of which order-entry, kitchen-send or cash-tender functions survive an outage. https://www.maitredpos.com/ · retrieved 2026-08-01

Guest QR at-table ordering writes items onto the same open check as server-entered items, rather than creating a separate order ticket. differentiator

order-capture-qr-same-check

Not scored by this record.

Offers a first-party self-order kiosk that renders the same menu and modifier tree as the POS with no separate menu build, and the vendor documents ADA/accessibility conformance for it. differentiator

order-capture-kiosk-first-party

Not scored by this record.

Supports drive-thru-specific order flow: order-point/pay-window/pickup-window separation, order sequencing or tandem-lane assignment, and pull-forward or parking-spot assignment.

order-capture-drive-thru

Not scored by this record.

Captures and reports drive-thru speed-of-service timers by segment (order, total, window) tied to individual orders.

order-capture-drive-thru-timers

Not scored by this record.

Vendor ships a first-party AI voice ordering agent for phone and/or drive-thru that injects orders directly as POS orders, or publishes a documented API partner program for third-party voice AI. differentiator

order-capture-voice-ai

Not scored by this record.

Supports order throttling: per-channel capacity limits per time slot with automatic quote-time extension when kitchen load exceeds a configured threshold. differentiator

order-capture-throttling

Not scored by this record.

Accepts future-dated/scheduled orders with a per-channel lead time and automatically injects them into the make queue at a computed fire time rather than on receipt.

order-capture-scheduled-orders

Delivery / View / Options has a Pre-Order branch: "Pre-Orders are orders given in advance"; a nominated Pre-Order workstation "will verify every minute if there are Pre-Order to print", polling the server on a configurable delay ("recommended delay is 60 seconds, and the maximum delay is 99 seconds"), and a nominated Employee is the identity "Maitre'D will use to open a table, order the items and print a check when the pre-order will be processed". Report Center carries PreOrder reports for today and the next 30 days. Shortfall: the function lives inside the optional Delivery module and is documented only for phone/delivery order taking; no per-channel lead time is configurable — the only prep offset documented, Preparation Delay, is added to External Order System zone delays and the same options page notes it "can not be used for Pre-Orders". https://docs.maitredpos.com/maitred/maitred-complete-online-documentation/chap-12-delivery/view/options · retrieved 2026-08-03

Provides a distinct catering order flow with quotes, deposits, balance-due tracking, and a delivery/event schedule separate from the standard order queue.

order-capture-catering

Not scored by this record.

Pushes an order-ready signal back to third-party marketplaces (e.g. DoorDash) from POS or KDS state, rather than requiring a tablet tap. differentiator

order-capture-order-ready-signal

Not scored by this record.

Voids, comps, and discounts require a reason code and can be gated behind role-based manager approval, with all instances recorded in an exception report.

order-capture-void-comp-controls

Not scored by this record.

Supports modifier groups nested at least three levels deep, each level with independent min/max selection counts and a forced-selection (required) flag.

menu-pricing-nested-modifiers

Depth is documented and unbounded: Items Setup / Modifier carries Regular Modifier with two slots, Modifier #1 and Modifier #2, and the note states "There is a maximum of two modifiers per sales item, but since a modifier item can be linked to another one, you can actually link as many modifiers as you need" — so three or more levels are reachable by chaining. Min/max counts exist but on a different construct: Screens / Weight Modifiers defines per-list "Minimum — Type in the mandatory number of modifier item(s) that a server must select for this sales item" and "Maximum — Type in the maximum number of modifier item(s) that a server can select", plus a Free threshold. Shortfall: those Minimum/Maximum/Free fields belong to the Weighted Modifier configuration, of which a sales item selects one ("Weight. Mod." drop-down), and the documentation nowhere states that a chained modifier item at level two or three carries its own independent Minimum/Maximum — the Regular Modifier slots that do the chaining have no count fields at all. Forced selection is likewise not a flag on the modifier group: it is the separate Mandatory Divisions construct, "configured by revenue center" with "up to 50 mandatory divisions per revenue center", which links one division to another and prompts on Send or Print. https://docs.maitredpos.com/maitred/maitred-complete-online-documentation/chap-4-point-of-sale-control/help-contents/revenue-center/items-setup · retrieved 2026-08-04

A single modifier can carry different prices depending on the parent item and the selected size, configured as a matrix rather than by duplicating the modifier.

menu-pricing-modifier-price-by-parent-size

Level Modifiers let the parent item override what its modifiers cost: "when you select MEDIUM PIZZA, the program calls the MED TOP group up to 10 times and each time you select something from it the program apply the price structure build in the level modifier MEDIUM PRICES", with Price #1 to Price #20 fields and a Use Price toggle that falls back to the modifier's own price when disabled. Shortfall: the documented pattern still pairs each size with its own modifier group (MED TOP) and its own level modifier (MEDIUM PRICES); no size x modifier price matrix on a single shared modifier is described, and Items Setup prices an item only "in all existing revenue centers and modes". https://docs.maitredpos.com/maitred/maitred-complete-online-documentation/chap-4-point-of-sale-control/help-contents/revenue-center/level-modifiers · retrieved 2026-08-03

Supports fractional/sectioned modifier placement (at minimum halves, ideally quarters) with independent pricing per section. differentiator

menu-pricing-fractional-placement

Not scored by this record.

The half-and-half pricing rule is operator-configurable among at least two of: charge the higher-priced half, average the halves, or charge each topping at a fraction of full price. differentiator

menu-pricing-half-and-half-rule

Not scored by this record.

Supports modifier quantity tiers (light / regular / extra / double) with a configurable price multiplier per tier, distinct from adding the modifier twice.

menu-pricing-topping-quantity-tiers

Two quantity-sensitive modifier pricing mechanisms are documented. Level Modifiers price the Nth selection from a modifier group by explicit dollar amounts (Price #1 to Price #20 — the worked example runs a medium pizza $10.00 / $13.00 / $15.00 / $16.50 / $18.00 as toppings are added). Weight Modifiers assign each modifier a weight and charge once cumulative weight exceeds a Free threshold ("the item weight for each vegetable is one (2x1=2), and the item weight for the baked potato is two"). Shortfall: neither is a light/regular/extra/double tier on a single modifier instance with a per-tier price multiplier — both price additional selections, which is the "adding the modifier twice" case the claim excludes, and no named intensity tiers appear in the modifier documentation. https://docs.maitredpos.com/maitred/maitred-complete-online-documentation/chap-4-point-of-sale-control/help-contents/revenue-center/level-modifiers · retrieved 2026-08-03

Item base price can be defined as a grid across two variant axes (e.g. size x crust/preparation) with a per-cell price override. differentiator

menu-pricing-size-style-matrix

Not scored by this record.

Items can define an included-modifier allowance (e.g. three toppings included) that automatically charges only for overage and credits or forbids substitutions per configuration. differentiator

menu-pricing-included-allowance

Not scored by this record.

Supports combo/meal construction where components can be swapped with a price delta, and the system can automatically detect and convert eligible a-la-carte items in the cart into the combo price.

menu-pricing-combos

Not scored by this record.

Upsell/suggestive-sell prompts can be configured per item and per channel (POS, kiosk, online), and the vendor reports attach-rate on those prompts. differentiator

menu-pricing-upsell-prompts

Not scored by this record.

A single 86 action propagates automatically to POS, KDS, the vendor's own online ordering, kiosk, and connected third-party marketplaces, with a documented propagation latency.

menu-pricing-86-propagation

Not scored by this record.

Supports per-item countdown/par counts that decrement on sale and automatically 86 the item at zero, with a scheduled auto-restore. differentiator

menu-pricing-countdown-auto-86

Not scored by this record.

Menus, individual items, and prices can be scheduled to activate and deactivate automatically by day and time in the location's own timezone.

menu-pricing-dayparting

Not scored by this record.

Supports distinct price books per channel (dine-in, pickup, delivery, kiosk, each third-party marketplace) including percentage-markup rules applied to a base price rather than manual per-item entry.

menu-pricing-channel-price-books

Not scored by this record.

Supports dual pricing / cash-discount at the item level with the card price displayed as the base price, applied consistently across POS, kiosk, and online ordering, and printed on the receipt. differentiator

menu-pricing-dual-pricing

Not scored by this record.

Menu changes can be staged as an effective-dated version, previewed before publish, and rolled back to a prior version after publish. differentiator

menu-pricing-versioning-effective-dates

Not scored by this record.

Supports a central corporate menu template pushed to locations with field-level governance controlling which attributes a location may override. differentiator

menu-pricing-franchise-hierarchy

Not scored by this record.

Stores allergen flags and nutrition values per item and publishes them to online ordering and third-party menus, and can derive nutrition from linked recipe components rather than manual entry.

menu-pricing-allergen-nutrition

Not scored by this record.

Menu items and modifiers can be linked to recipes/bills of materials so that a sale depletes theoretical inventory and yields item-level theoretical food cost. differentiator

menu-pricing-recipe-linkage

Not scored by this record.

Pushes menus to third-party marketplaces through a certified direct integration (not scraping or a menu-management middleman) and surfaces per-item sync status and rejection errors to the operator.

menu-pricing-3p-menu-push

Not scored by this record.

Supports rule-based dynamic pricing where item price varies automatically by time, demand, or channel, with configurable floor/ceiling guardrails.

menu-pricing-dynamic-pricing

Not scored by this record.

The POS operates with third-party payment processors of the merchant's choosing (documented list of supported processors/gateways) rather than requiring the vendor's in-house processing. differentiator

payments-processor-choice

Not scored by this record.

Vendor publishes card-processing pricing publicly (a specific flat rate or interchange-plus markup) rather than quote-only. differentiator

payments-published-rates

Not scored by this record.

Native dual-pricing / cash-discount mode stores two prices per item and prints both cash and card totals on the guest check and receipt. differentiator

payments-dual-pricing

Not scored by this record.

Surcharging engine automatically excludes debit and prepaid cards via BIN/product-code detection, enforces the network percentage cap, and can be enabled or disabled per location. differentiator

payments-surcharge-guardrails

Not scored by this record.

All first-party payment terminals accept EMV chip and NFC contactless including Apple Pay and Google Pay.

payments-emv-nfc

The payment-processing page covers the claim's three legs for the first-party fleet: "Accept traditional card payments quickly and securely with our chip & PIN and contactless terminals", "support for Apple Pay and Google Pay, providing a fast and touch-free checkout experience", on "PCI-DSS certified Android payment terminals" (parent PayFacto is the processor). PayFacto's SecureTable pay-at-the-table documentation independently describes the platform as EMV-compliant middleware for Maitre'D. Grade C because the chip-and-contactless-and-wallet statement lives on a first-party sales page and no terminal model list or spec sheet is published; table-stakes weight, so C can carry the yes. https://maitredpos.com/payment-processing/ · retrieved 2026-08-04

Accepts contactless payments directly on a phone (Tap to Pay on iPhone and/or Android tap-to-pay) with no separate card reader. differentiator

payments-softpos-tap-to-pay

Not scored by this record.

Vendor ships a handheld that takes EMV/NFC payment at the table, including tip prompt and check splitting, without carrying the card away.

payments-pay-at-table

Not scored by this record.

Guest can scan a QR code on the printed check or table tent to view and pay the check from their own phone, with the payment closing the check in the POS automatically. differentiator

payments-qr-guest-pay

Not scored by this record.

Supports both pre-auth-then-tip-adjust and on-device tip prompt flows, with a documented batch/adjust window and a manager screen for unadjusted tips.

payments-tip-adjust

Not scored by this record.

Configurable tip pooling and distribution rules (by hours worked, sales, role percentage, or points) that produce a per-employee tip allocation exportable to payroll. differentiator

payments-tip-pooling

Not scored by this record.

Card payments can be captured while the internet is down via store-and-forward, with configurable per-transaction and cumulative offline limits. differentiator

payments-offline-store-and-forward

Not scored by this record.

Vendor publicly documents who bears the loss when a stored offline transaction declines on reconnect, and surfaces a post-reconnect report of failed offline payments. differentiator

payments-offline-decline-liability

Not scored by this record.

First-party gift cards with real-time balance tracking, redeemable across every location in the group and through the online-ordering channel.

payments-gift-cards

CLAIM: first-party gift cards with real-time balance, redeemable across every location and through online ordering. VERDICT: partial, grade B. SHORTFALL: gift cards run through a separately purchased INTERFACE to an external gift-certificate provider rather than a documented first-party programme, and the online-ordering half of the docs never mentions gift cards, so the online-channel conjunct is not shown. EVIDENCE: Server Control / View / Options / Gift Certificate (https://docs.maitredpos.com/maitred/maitred-online-help-contents-by-module/server-control/view/options/gift-certificate.md): "Enable the Gift Certificate provider that is interfacing with Maitre'D."; "Enter the TCP/IP address or server name of gift certificate provider's server."; "Enable this option to accept partial payment from a gift certificate card whose available amount is lower then the invoice's total. In such a case, the card is emptied"; "accept negative amount activation as a cancellation of the card with the Mercury Pay interface." Server Control overview (https://docs.maitredpos.com/maitred/maitred-online-help-contents-by-module/server-control/overview.md): "many optional interfaces which can be purchased separately, such as the hotel Interface, gift certificate interface, discount manager". Ports list for Maitre'D 8 (https://docs.maitredpos.com/maitred/maitred-installation-and-setup/maitred-network-settings-guide/ports-process-list-for-maitred-8.md): "Gift Certificate Interface (Third-party interfaces using TCP/IP only)". The options page also says "you will have to select between local or remote provider for each gift certificate transaction", so some local mode exists, but nothing in the 1,503-page census describes it. BOUND: census of docs.maitredpos.com sitemap.md (1,503 pages, all 200); controls "gift card(s)", "gift certificate(s)", "stored value", "voucher" (case-insensitive) over the 27 online-ordering pages: 0 hits. Evidence is weaker than ideal on "first-party": the partial rests on the provider-interface wording, not a statement that no in-house card exists. Retrieved 2026-09-16. https://docs.maitredpos.com/maitred/maitred-online-help-contents-by-module/server-control/view/options/gift-certificate.md · retrieved 2026-09-16 adversarially verified

House/on-account tabs with per-account credit limits, running balance, and periodic statement or invoice generation.

payments-house-accounts

Not scored by this record.

A single check can be settled with multiple tenders and split by seat, by item, by even shares, or by arbitrary amount, with no hard cap below eight ways.

payments-split-tender

Not scored by this record.

Voids, refunds, discounts, and no-sales require role-based authorization (manager PIN or approval) and write to an immutable audit log identifying the approver.

payments-refund-void-controls

Employee Configurations gate the destructive actions per role: "The employee configuration will determine if an employee is allowed to carry out specific tasks or not, like voids, check cancellation, price changes, inventory adjustments"; Void Item "will be enabled but only for authorized employees such as managers"; Cancel Closed Check and Cancel / Re-Open Check "can only be accessed through the Manager Menu" and are available only if Void Item is also enabled; a Void Reason prompt can be forced on cancel/re-open, and the LESS/CLEAR restriction "requests a password when trying to use the LESS or the CLEAR buttons during the ordering process and only removes the items if the password belongs to a manager". Attribution is written to reports: the Voids report lists "Employee name and server # from the POS Control module who did the void" plus time, table, item, quantity, reason and amount; Price Override lists Id Employee, Employee, unit price applied and "Real Price"; Report Center also carries No Sales and Discount Report per Employees. The docs do not use the word immutable, but voids/overrides/discounts are role-gated and permanently attributed to the individual who performed them. https://docs.maitredpos.com/maitred/maitred-complete-online-documentation/chap-4-point-of-sale-control/help-contents/employees/configuration · retrieved 2026-08-03

In-product dispute/chargeback dashboard that lists open disputes and allows evidence submission assembled from the POS transaction record. differentiator

payments-chargeback-tooling

Not scored by this record.

Tokenized card-on-file for a guest profile, reusable across online ordering, phone orders, and in-store, with no PAN stored by the merchant. differentiator

payments-card-on-file

Not scored by this record.

Vendor publishes its deposit schedule and offers a next-day or same-day/instant funding option. differentiator

payments-payout-timing

Not scored by this record.

A single account can route settlement funds to different bank accounts per location or legal entity (separate MIDs or split settlement) under unified reporting. differentiator

payments-multi-entity-routing

Not scored by this record.

Vendor provides point-to-point encryption and a current PCI DSS 4.x Attestation of Compliance / P2PE listing available to merchants on request.

payments-p2pe-pci4

Not scored by this record.

Items route to specific KDS stations by item, category, order type, or revenue center, with routing rules configurable per location without vendor involvement.

kitchen-station-routing

Routing runs through logical printers, up to 30 per database: "Logical printers are conceptual printers used to direct orders to physical printers based on certain criteria such as revenue centers", named for the station they serve ("if the printer is used at the appetizer prep station, it may be called 'Appetizers'"). Each logical printer binds a kitchen display target with two fields — "CVM Monitor: From the drop-down list, select the monitor to use to display items sent to this logical printer. This setting will have an effect only if kitchen monitors are in use" and "KDS IP Redirection: Type the IP address of the KDS monitor to use". Routing by item: "you can assign logical printers to each sales item ... Revenue Center > Items Setup > [Select an item] > Configuration > [Select a configuration] > Printing. Up to 9 printouts can be assigned to each sales item", and an Items Setup configuration is per revenue centre and per mode, so the same item routes differently by revenue centre and order mode. Routing by order type and revenue centre also comes from redirection tables, which "can be assigned to each mode or revenue center for each workstation ... If the Redirection Table by Revenue Center option is enabled, you will see the list of Revenue Centers instead". All of it is operator-side back-office configuration reachable with "Distributor or System Owner" credentials, per workstation, so per-location rules need no vendor involvement. Caveat: the logical printer page defers monitor behaviour to a separate "KDS documentation" that docs.maitredpos.com does not publish — the site carries only the maitred and online-ordering spaces. https://docs.maitredpos.com/maitred/maitred-complete-online-documentation/chap-5-configuring-and-managing-work/printers/5.1.3-logical-printers · retrieved 2026-08-04

An expo screen consolidates items from multiple prep stations into a single order view and only marks the order complete when every contributing station has bumped its items.

kitchen-expo-consolidation

Assessed 2026-08-03 and unresolved. The Maitre'D documentation centre (docs.maitredpos.com sitemap.md, 1,526 pages) has no KDS chapter at all — kitchen display is referenced only in passing ("KDS IP Redirection ... See KDS documentation for more information" on the Logical Printer and Redirection Tables pages, and a CVM Monitor column that binds one logical printer to one kitchen monitor). The nearest first-party kitchen material is the distributor knowledge base: Introduction_to_the_color_video_monitor_system.htm describes only colour coding and 40x25 alpha-mode legibility, Bump_boxes_instruction.htm describes splitting one monitor into drive-thru and counter halves, and Kitchen_Admin.htm turns out to configure only "the printer where a kitchen chit will print to notify the food runners of a table number change". Nothing describes an expeditor screen that consolidates items from multiple prep stations, and nothing describes gating order completion on every contributing station having bumped. || 318th: NEW SURFACE 2026-09-16: maitredpos.com WP REST census (70 pages + 17 posts). Only marketing: https://maitredpos.com/solutions/fine-dining/ "Maitre'D keeps servers, the expeditor, and the kitchen perfectly in sync, ensuring every order reaches the right station" and https://maitredpos.com/features/kds/ "The Maitre'D control display, featuring a Bump bar, ensures fast and accurate order delivery". Neither describes an expo view consolidating station items nor completion gated on every station bumping. Retrieved 2026-09-16. || 328th: MERGE HOLD (proposed partial/B, held unknown): The only expo object in the first-party corpus is a Grid Expo Station inside QSR Automations' KDS Builder Pro, a different publisher's product whose behaviour no Posera page describes; Maitre'D's native CVM has no consolidation and no all-station gate. An adjacent third-party feature is not a partial (326th rule). PROPOSAL AS WRITTEN: NEW SURFACE 2026-09-18: the Posera distributor support KB (distributors.maitredpos.com RoboHelp census, 1,819 topics, publisher manifest whxdata/whtdata0..29.xml exhausted, fixpoint 0 orphans) settles the kitchen-display architecture. VERDICT: partial, grade B. SHORTFALL: an expo screen exists only inside the separately licensed third-party KDS that Maitre'D integrates with, not in Maitre'D's own display, and no page in either first-party corpus states that it consolidates items across prep stations or that completion is gated on every station bumping. EVIDENCE: the Kitchen Monitor setting is a CLOSED four-option enumeration - http://distributors.maitredpos.com/distributors/support/kb/generic_kitchen_display_system.htm "Maitre'D supports generic Kitchen Monitors. This interface can be used by other kitchen video monitor vendors then Posera CVM or QSR Automation. Kitchen Monitor: Select External to make this generic type available", with CVM_monitor_integration.htm giving the other two ("Select Posera CVM ... Select Posera CVM with remote display"). The expo object belongs to the QSR Automations side: http://distributors.maitredpos.com/distributors/support/kb/employeenameqsr.htm "The employee name is displayed on the QSR device through the KDS interface. Note: In order for the server name to be received by the QSR device, in the KDS Builder Pro program, select Grid Expo Station"; send_modifier_count.htm likewise configures "in the KDS Builder Pro program, under Transaction Manager / Consolidation, the consolidation mode" - i.e. consolidation is a setting of QSR's application, and kitchen_modifier_priority_on_qsr.htm says outright "Contact KDS for instructions on how to configure the QSR application." Maitre'D's NATIVE display (Posera CVM) is a logical-printer routing fan-out, not an expo: CVM_monitor_integration.htm "The Back-Office separates all orders by logical printers ... You may also use logical printers to distribute orders to different locations, and or different kitchen monitors"; Bump_boxes_instruction.htm gives per-monitor column bumping ("1 through 8 keys ... To BUMP an order, simply touch the numeric key that corresponds with the column"); Monitor_output_redirection.htm moves a whole screen's items to another screen when a station is idle, which is redirection not consolidation; Introduction_to_the_color_video_monitor_system.htm is colour coding and 40x25 legibility only. CONTROLS over the 1,819 topics, tokenised, case-insensitive: \bexpo\b 1 file (employeenameqsr.htm), \bexpeditor\b 0, \bexpedite\b 0, \bexpediter\b 1 (a printer named Expediter in Maitre_D_integrate_Serial_Printer_manager_devices.htm - poison), \ball done\b 0, \bbump bar\b 0, \bconsolidate\b 0, \bconsolidation\b 1 (the KDS Builder Pro setting), \bconsolidated\b 22 - all of them the "Sales Consolidated" back-office report (poison). WEAK SPOT: no Posera page describes what Grid Expo Station does; QSR Automations' own documentation was not read, and it is a different publisher. Retrieved 2026-09-18. adversarially verified

Items can be assigned to courses and held, then fired to the kitchen on demand from a server terminal, handheld, or expo screen. differentiator

kitchen-course-firing

Not scored by this record.

Per-item cook times are configurable and the KDS staggers item start/display times so that all items on an order finish simultaneously. differentiator

kitchen-prep-time-pacing

Not scored by this record.

Kitchen load throttling automatically paces or delays release of incoming digital orders, or extends quoted prep times, once a configurable order-volume or ticket-time threshold is crossed. differentiator

kitchen-order-throttling

Not scored by this record.

Pausing a store or 86ing an item from the POS/KDS propagates the pause or availability change back to connected third-party marketplaces (DoorDash, Uber Eats, Grubhub) automatically. differentiator

kitchen-channel-pause-propagation

Not scored by this record.

Bumping an order ready on the KDS sends an order-ready status event back to the third-party marketplace so couriers are dispatched on actual readiness. differentiator

kitchen-order-ready-callback

Not scored by this record.

KDS supports physical bump bars or programmable keypads in addition to touchscreen interaction, with documented supported models.

kitchen-bump-bar-hardware

A physical bump box is documented: "These are the 'BUMP' keys. To 'BUMP' an order, simply touch the numeric key that corresponds with the column you wish to remove", keys 1-8 addressing the top and bottom halves of the screen, with "Bump keys 1 through 8 will not function while in Recall Mode", and a note that "The CVM3 monitor is available through POSERA in Seattle". The KDS product page likewise says "The Maitre'D control display, featuring a Bump bar, ensures fast and accurate order delivery to the dining room". Shortfall: the only hardware-level documentation is a legacy distributor KB article written for the CVM2 system on Maitre'D 2002-2003; no supported bump-bar or keypad model list is published for the current Maitre'D KDS, and the KDS product page states only that the system "requires a compatible display screen" without naming any. http://distributors.maitredpos.com/distributors/support/kb/Bump_boxes_instruction.htm · retrieved 2026-08-03

An all-day view aggregates outstanding quantities per item (and per modifier) across all open tickets on the station.

kitchen-all-day-counts

Not scored by this record.

Configurable target cook times per station or order type, with visual color escalation and/or audible alert when a ticket exceeds target.

kitchen-sla-alerts

Not scored by this record.

If a KDS screen or kitchen printer goes offline, tickets automatically fail over to a designated backup printer or screen with no ticket loss. differentiator

kitchen-printer-fallback

Not scored by this record.

KDS continues to receive and display tickets from on-site POS terminals when the internet or cloud backend is unreachable. differentiator

kitchen-offline-operation

Not scored by this record.

Station screens can display item-level build/assembly detail (recipe steps, portioning, or full modifier breakout) rather than only the ticket line text. differentiator

kitchen-item-build-screens

Not scored by this record.

Sectioned/fractional topping placement (halves, quarters, specific sections) is rendered visually and unambiguously on the make-line screen or ticket. differentiator

kitchen-pizza-fractional-display

Not scored by this record.

A bumped ticket can be recalled/unbumped, and an individual item can be refired or reprinted without re-entering the order.

kitchen-recall-refire

Not scored by this record.

Edits made in the POS to an order already displayed in the kitchen visually flag the added, changed, or removed items on the live ticket. differentiator

kitchen-order-modification-alerts

Not scored by this record.

Bumping an order ready triggers a guest-facing notification — SMS/text, app push, or an order-status display board — without a separate product purchase. differentiator

kitchen-guest-ready-notification

Not scored by this record.

Waste, spoilage, and remakes can be logged directly at the kitchen/KDS screen with reason codes, and the entry depletes inventory.

kitchen-waste-logging

Not scored by this record.

Reports actual ticket and per-station times (average and percentile) sliced by daypart, station, and order channel, exportable to CSV or an API.

kitchen-speed-of-service-reporting

Not scored by this record.

Generates prep lists or predicted prep quantities from historical sales and forecast demand, surfaced to kitchen staff as a daily prep task list.

kitchen-prep-forecasting

Not scored by this record.

Product includes a native in-house driver module: drivers are first-class entities with clock-in/out, assignment state (in-store / on-run / returning), and per-driver run history reportable from the POS itself (not via a third-party add-on).

delivery-driver-roster

Drivers are native POS entities with run history reportable on the POS itself. The POS Report options document a per-driver Dispatch Driver report "in the Special menu on the POS under the Detailed report menu" that "shows information such as delivery orders assigned, customer waiting time, and the times at which the driver left and returned to the restaurant", plus a Global Dispatch variant covering all drivers; the Delivery Delay report's Driver column is the "Delivery driver name from POS Control", and the Report Center Dispatch report measures "Average In store driver wait" ("time (in minutes) the driver wait in the restaurant"), "Average Order/Driver" and "Average dispatch/driver" — so in-store versus on-run state and left/returned times are tracked per driver. Shortfall: driver clock-in/out is not documented anywhere (this record's labor-clock-in-at-pos cell is likewise unresolved because no POS time clock is documented), and no driver roster or management screen is described beyond the reports. https://documentation.payfacto.com/POS/MaitreD/HelpModules/POSControl/Chap04_POS_Control/Help/ConfigurationPosReport.htm · retrieved 2026-08-04

Provides a dedicated dispatch/expo screen showing undispatched orders, driver availability, and elapsed time per order, with multi-order run batching (assigning 2+ orders to one driver as a single run).

delivery-dispatch-board

A dispatch surface exists. The Print Dispatcher technical note (Maitre'D 8.00.000.057 and later) shows pending delivery orders awaiting kitchen print, with a Late Alert threshold after which "The screen displays such orders in red", and once printed an order "is transferred to ... the Driver Dispatch screen" — a dedicated driver-assignment screen, on which "Orders pending in the Print Dispatcher are not displayed". Multi-order dispatching is evidenced through the Report Center Dispatch report, which counts "Number of orders per dispatch" and "Average dispatch/driver" and tracks "waiting time for drivers without orders". Shortfall: the Driver Dispatch screen itself has no published documentation — nothing shows driver availability or a per-order elapsed timer on the board (the only elapsed-time cue documented is the threshold-based red Late Alert on the Print Dispatcher), and assigning two or more orders to one driver as a single run is only inferable from the report's per-dispatch order counts, not described as a workflow. http://distributors.maitredpos.com/distributors/support/kb/Delivery_Print_Dispatcher.htm · retrieved 2026-08-04

Dispatch includes a live map view with geocoded stops and system-generated route sequencing (turn order optimization) for a multi-stop run, not just a static address list. differentiator

delivery-route-map

Not scored by this record.

Captures live driver GPS position from a driver-facing mobile app and surfaces it back to the dispatch screen. differentiator

delivery-driver-tracking

Not scored by this record.

Delivery areas can be defined as arbitrary map polygons or by drive-time isochrones, not solely as a radius or a ZIP/postcode list. differentiator

delivery-zones-polygon

Not scored by this record.

Each delivery zone carries its own independently configurable delivery fee, order minimum, and quoted promise time, applied automatically from the validated customer address.

delivery-zone-pricing

Street records carry the zone model: "You can have up to eight zones in a street", each with a beginning street Number, a Charge ("Enter the delivery charge for the zone, if applicable" — the worked table runs $0.00 for zones A-1 to A-3, $2.00 for A-4, $2.50 for A-5), a printed Zone description and a Warranty flag; the street code option "will verify if the customer is located in the delivery area, and assign an automatic delivery charge where applicable". External Zones imported from an External Orders Service carry per-zone Delivery Fees, Base Delay, an operator-set Additional Delay and an Open/Close Status. Shortfall: no per-zone order minimum is documented anywhere in the Delivery chapter, and the promise-time inputs (Going / In Zone / Back delays) are fields on the street record and on the module defaults, not per internal zone — only EOS-imported external zones carry a per-zone delay. https://docs.maitredpos.com/maitred/maitred-complete-online-documentation/chap-12-delivery/file/street · retrieved 2026-08-03

Address entry is validated/geocoded against a mapping service at order time and rejects or flags out-of-zone addresses before the order is accepted.

delivery-address-validation

Not scored by this record.

Tracks per-delivery driver compensation inputs — mileage or distance driven per run, per-delivery flat reimbursement, and driver-retained tips — and exports them to payroll as separate reimbursement vs. wage lines. differentiator

delivery-driver-comp

Not scored by this record.

Provides a driver cash bank / settle-up flow that reconciles cash collected, orders assigned, and tips owed at end of shift, producing a per-driver over/short figure.

delivery-cash-reconcile

Not scored by this record.

Can hand a first-party order to an on-demand courier marketplace (DoorDash Drive, Uber Direct, Nash, Relay or equivalent) natively from the POS, with the courier quote and status returning into the order record.

delivery-daas-dispatch

Not scored by this record.

Supports hybrid dispatch: rules that automatically overflow an order to a DaaS courier when no in-house driver is available, out of zone, or past a wait threshold. differentiator

delivery-daas-fallback

Not scored by this record.

Offers direct, first-party certified API integrations with DoorDash, Uber Eats, and Grubhub marketplaces (vendor-owned, not solely resold through Otter/Deliverect/Chowly/ItsaCheckmate middleware). differentiator

delivery-3p-direct-integration

Not scored by this record.

Third-party marketplace orders inject automatically into the POS as normal tickets that fire to KDS/printers without tablet re-keying or manual accept.

delivery-3p-injection

Not scored by this record.

Menu, pricing, modifiers, and photos publish from the POS master menu out to connected third-party marketplaces, including channel-specific price markups, without maintaining a separate menu in each portal.

delivery-menu-push

Not scored by this record.

Marking an item or modifier 86'd in the POS pushes item-level out-of-stock status to connected third-party channels in near real time, and restores it on availability (DoorDash requires item and item-option 86ing of new POS partners).

delivery-86-sync

Not scored by this record.

Store can be paused/deactivated on each connected third-party marketplace from inside the POS with a timed auto-reactivation, rather than only from each marketplace's own tablet or portal.

delivery-store-pause

Not scored by this record.

Produces a third-party reconciliation report matching marketplace payout deposits to POS-recorded 3P sales, itemizing commission, marketing fees, refunds/adjustments, and identifying missing or unpaid orders. differentiator

delivery-3p-reconciliation

Not scored by this record.

Vendor exposes integration health to the operator — failed/rejected order injections, connection status per channel, and alerts on failure — rather than failing silently. differentiator

delivery-injection-error-visibility

Not scored by this record.

Guests receive a branded order status / driver tracking page or SMS link on the restaurant's own domain for first-party delivery orders, driven by real order and driver state.

delivery-tracking-page

Not scored by this record.

Quoted delivery promise times adjust dynamically from current kitchen load, driver availability, and zone drive time, rather than a fixed per-store constant. differentiator

delivery-promise-time

Not scored by this record.

Vendor documents explicit offline behavior for delivery: whether cash delivery orders, driver assignment, and driver settlement continue during an internet outage.

delivery-offline-behavior

Not scored by this record.

Vendor ships a first-party, commission-free web ordering site on the restaurant's own branding/domain that writes orders directly into the POS with no per-order marketplace commission.

digital-first-party-web

First-party online ordering marketed as a platform component; commission model, branded domain and POS write-back not documented. https://www.maitredpos.com/ · retrieved 2026-08-01

The web/app ordering menu is generated from the same POS menu record as in-store — one item edit propagates to all first-party digital channels without a separate digital menu build.

digital-menu-single-source

The Online Ordering admin guide documents the alternative: the digital menu is authored in its own portal, product by product. Products are created manually with "name, description, photo", a category and "price of the product according to the type of receipt", plus their own variants, modifiers, combos and choice groups; a per-product Payment Information setting is then used to "synchronize the product with your existing POS system". The Hierarchy and menu creation page confirms the duplicate-build model — "In order to ensure a menu which will be coherent with your POS system, it will have to be composed with a certain hierarchy" — the operator composes the online menu to stay coherent with the POS menu rather than generating it from the same record. A separate digital menu build is exactly what the claim excludes, so this is a no on the vendor's own documentation rather than absence of evidence. https://docs.maitredpos.com/online-ordering/online-ordering/inventory/products.md · retrieved 2026-08-04

Vendor offers a branded native iOS and Android ordering app (published under the restaurant's own brand in the App Store/Play Store), not only a mobile web page or a shared multi-restaurant marketplace app. differentiator

digital-native-app

Not scored by this record.

Guests can create an account with saved addresses, saved (tokenized) payment methods, and one-tap reorder of a previous order across first-party channels.

digital-account-saved-payment

Assessed 2026-08-03 and unresolved. The Online Ordering half of the documentation centre publishes an Inventory tree (products, variants, modifiers, combos, choice groups), Marketing tools, Quick config and Kiosk — but the pages that would cover the guest-facing side are empty shells: services-configuration.md renders an empty card table and kiosk.md has no body at all. The maitredpos.com/online-ordering/ product page describes website integration, inventory tracking and branding and says nothing about guest accounts, stored addresses, tokenised cards or reorder. On the POS side the only card-on-file mechanism documented is the Store Credit Card command button, which exists "to start tabs without actually authorizing the credit card for a specific dollar amount", plus A/R credit cards under Accounts Receivable / Tools — neither is a consumer account. || 318th: NEW SURFACE 2026-09-16: maitredpos.com WP REST census (70 pages + 17 posts). https://maitredpos.com/features/ordering-modes/ lists "Guest-facing order status and pickup time management. Pickup, order-ahead, and scheduled order support. Reporting and order history accessible from your back office" - order history for the operator, not a guest account; the only "saved card" hit is hotel front-desk check-in. https://maitredpos.com/ordering-modes/ takeaway copy "Remember customer favorites and previous orders for quicker, personalized service" is staff-side. No guest account, stored address, tokenised card or one-tap reorder found. Retrieved 2026-09-16. || 328th: NEW SURFACE 2026-09-18: distributors.maitredpos.com RoboHelp KB census, 1,819 topics (manifest-complete, fixpoint 0 orphans). Tokenised case-insensitive controls: \btokeniz(e|ed|ation)\b 0/1,819, \bcard on file\b 0, \bsaved card\b 0, \bstored card\b 0, \bguest account\b 0, \bmy account\b 0, \bwallet\b 0, \border again\b 0; \breorder\b 6 files, all the INVENTORY "Reorder Suggestion" purchase-order report (poison); \bcustomer account\b 7 files, all house-account / accounts-receivable or Givex frequent-diner records keyed by an account number a cashier types at the POS (Frequent_diner_information.htm: "type in the name or account number for the customer account you want to reach"). WHY THIS CORPUS CANNOT SETTLE THE CELL: in this architecture the guest-facing channel is someone else's front end - External Order Service (http://distributors.maitredpos.com/distributors/support/kb/External_Order_Service.htm) "allows to receive delivery sales straight into Maitre'D from a third party software, such as a transactional web site, an order taking software in a call center, or a Kiosk", with the card handled at import ("The payment is pre-authorized if its a credit card"), so any guest account, saved address or stored card would live in that third-party site and not in any Posera-published surface. The KB is also a legacy corpus (most topics are Maitre'D 2002-2005/8.0 technical notes and dealer tickets) and does not cover the modern maitredpos.com Online Ordering product. Retrieved 2026-09-18. adversarially verified

Digital checkout presents configurable or algorithmic upsell/cross-sell suggestions (rules-based add-ons or personalized recommendations from order history), with attach-rate reporting on those suggestions. differentiator

digital-upsell-engine

Not scored by this record.

Supports future/scheduled orders with per-daypart throttling — capacity limits on orders or items per time slot that automatically close slots when the kitchen is saturated.

digital-scheduled-pacing

Not scored by this record.

Single digital ordering flow supports pickup, curbside (with arrival check-in), dine-in/QR table ordering, and delivery, with mode-specific fees and prep timing.

digital-fulfillment-modes

Not scored by this record.

Supports guest-facing QR scan-to-order and/or scan-to-pay at the table that opens or attaches to the existing POS check, including splitting and tipping.

digital-qr-table

Not scored by this record.

Vendor ships a self-order kiosk running the same menu and modifier logic as the POS, with accessibility-compliant UI and unattended EMV payment. differentiator

digital-kiosk

Not scored by this record.

Supports group ordering: a shareable link where multiple participants add their own items to one order under a per-person or total spend cap, with split or single payment.

digital-group-ordering

Not scored by this record.

Offers a distinct catering ordering flow with separate catering menu/minimums, lead-time rules, quotes or proposals, deposits, and invoice/house-account or ACH payment terms. differentiator

digital-catering-portal

Not scored by this record.

Vendor offers AI voice phone ordering (native or a named certified partner) that answers inbound calls and injects the completed order into the POS without staff transcription. differentiator

digital-voice-ai-phone

Not scored by this record.

Supports AI voice ordering at the drive-thru lane, integrated with the POS menu/modifiers and with escalation-to-human handoff.

digital-drivethru-ai

Not scored by this record.

Supports conversational SMS or chat ordering/reordering (text-to-order or text-a-link) that lands in the POS.

digital-sms-ordering

Not scored by this record.

Supports Order with Google — the restaurant's direct ordering link is provisioned to the Google Business Profile as an ordering option (ideally set as 'Preferred by Business'), rather than leaving marketplace links as the only choice. differentiator

digital-google-order

Not scored by this record.

Supports Apple Business Connect ordering placement — an 'Order Food' custom action on the Apple Maps place card pointing at the vendor's first-party ordering flow.

digital-apple-business-connect

Not scored by this record.

Loyalty accrual and redemption work inside the first-party digital ordering flow using the same guest identity as in-store, not as a separate post-purchase enrollment.

digital-loyalty-attach

Not scored by this record.

Supports guest subscription / membership programs (recurring billing for a delivery-fee waiver, a per-period item entitlement, or a paid loyalty tier) managed in the platform.

digital-subscriptions

Not scored by this record.

Discounts, coupon codes, and loyalty offers are defined once and honored identically across POS, kiosk, and first-party digital channels, with channel eligibility controls.

digital-promo-parity

Not scored by this record.

Vendor documents that the operator owns and can export first-party guest records (email, phone, consented marketing status, order history) in bulk, without a fee or vendor approval. differentiator

digital-guest-data-ownership

Not scored by this record.

Digital checkout uses vendor-hosted fields or a hosted payment page so card data never touches the restaurant's page, with the vendor publishing PCI DSS 4.0 compliance (including the client-side script-integrity requirements effective March 2025) and supporting 3DS.

digital-checkout-pci-sca

Not scored by this record.

Digital channels support the same service-fee / dual-pricing / card-surcharge configuration as the POS, with the required guest-facing disclosure and correct handling of jurisdictions and card brands where surcharging is prohibited. differentiator

digital-surcharge-transparency

Not scored by this record.

Maintains a single guest profile that automatically merges transactions from in-store POS, first-party web/app ordering, and kiosk under one identity (phone or email match), with documented dedup/merge behavior.

guest-loyalty-unified-profile

A single first-party guest record exists: the Frequent Diner Customer holds Folio ("the Frequent Diner Customer code that will be used at the workstation when closing a check", swipeable as track 2), name, Birthday, Special Anniversary, address, Phone, E-mail, and rolling order history — "First order", "Last order" and "Number of orders" "assigned to this customer account". Shortfall: identity is the folio code or card swipe, not a phone/email match; the docs describe no dedup or merge behaviour, no automatic attachment of first-party web or kiosk orders to the profile, and the separate Loyalty Program feature only tags checks with a card number and exports them to LoyaltyPrograms_YYYYMMDD.csv at End of Day for an external programme to reconcile. https://docs.maitredpos.com/maitred/maitred-complete-online-documentation/chap-4-point-of-sale-control/help-contents/frequent-diner/frequent-diner-customer · retrieved 2026-08-03

Orders arriving from third-party marketplaces (DoorDash, Uber Eats, Grubhub) attach to a native guest profile with usable guest identity rather than landing as anonymous tickets. differentiator

guest-loyalty-thirdparty-identity-attach

Not scored by this record.

Supports at least two of points-per-dollar, visit/punch-count, and spend-tier accrual as configuration, without custom development or a bolt-on loyalty vendor.

guest-loyalty-accrual-models

Three accrual models ship as configuration in the Frequent Diner module. Spend-based: Frequent Diner Promotions convert money to points — "Enter the slice of money used as the base for the calculation of points" and "the number of points to be given as credit on future purchases for each slice", with a weekly Schedule so accrual can be restricted to e.g. alcohol during Happy Hour. Punch/quantity-based: Frequent Diner Tracking gives "Buy 10 get 1 Free" type promotions keyed to an Item or a Division with a Quantity threshold. Visit-based: "Swipe And Win ... track the number of times a frequent diner card is swiped in the restaurant, and give away a free item after a fixed number of swipes", with concurrent programmes allowed ("a free coffee every 20 swiped, and a free dessert every 50 swipes"). No third-party loyalty vendor is required for any of them. https://docs.maitredpos.com/maitred/maitred-complete-online-documentation/chap-4-point-of-sale-control/help-contents/frequent-diner/frequent-diner-tracking · retrieved 2026-08-03

Supports status tiers with automatic promotion and demotion driven by rolling-window spend or visit counts. differentiator

guest-loyalty-tiers

Not scored by this record.

Documents explicitly what loyalty lookup, accrual, and redemption do when the POS loses connectivity (queue-and-reconcile vs blocked). differentiator

guest-loyalty-offline-behavior

Not scored by this record.

Offer/discount engine exposes explicit stacking and precedence rules (exclusive vs combinable, order of application) as configuration. differentiator

guest-loyalty-offer-stacking-rules

Not scored by this record.

Offers can be issued to a dynamically defined audience (rules over recency, frequency, spend, or items purchased) rather than only broadcast to the whole list. differentiator

guest-loyalty-targeted-offers

Not scored by this record.

Automatically computes recency/frequency/monetary or equivalent lifecycle segments (new, regular, at-risk, lapsed, VIP) without the operator building the queries. differentiator

guest-loyalty-rfm-segmentation

Not scored by this record.

Ships triggered lifecycle automations (birthday, first-visit thank-you, lapsed win-back) as configurable always-on campaigns rather than one-off manual sends.

guest-loyalty-lifecycle-automation

Reward Coupons are an always-on, rule-driven campaign engine: coupons print automatically when configured Conditions are met ("Total, for the check's total, Division ... Discount ... Item (Quantity), Item (Value) ... Media, for a payment type, Number of Customers, or Number of Items"), with a Priority field to arbitrate between competing rewards and a Schedule set to Always, Never or Within Range between Start and End dates. Shortfall: every documented trigger is a property of the current transaction. The customer record stores Birthday and Special Anniversary and the Report Center can print Customers Mailing Labels and Customers Transactions, but no birthday, first-visit or lapsed-win-back trigger is documented, and the reward engine is explicitly transaction-scoped rather than guest-scoped — "This reward can apply to any check, and is not associated with Frequent Diners". https://docs.maitredpos.com/maitred/maitred-complete-online-documentation/chap-4-point-of-sale-control/help-contents/frequent-diner/frequent-diner-rewards-coupons · retrieved 2026-08-03

Sends both email and SMS campaigns natively from the platform, not solely by handing the list to a third-party ESP. differentiator

guest-loyalty-native-email-sms

Not scored by this record.

Captures per-channel marketing consent with timestamp and source of consent, and honors revocation received by any reasonable means (not just the STOP keyword) across all channels.

guest-loyalty-consent-management

Not scored by this record.

Handles or explicitly documents A2P 10DLC brand and campaign registration required for the operator to send SMS through the platform.

guest-loyalty-10dlc-registration

Not scored by this record.

Reports redemption and incremental sales attributable to a specific campaign or offer, tying redeemed offers to actual check totals. differentiator

guest-loyalty-campaign-attribution

Not scored by this record.

Provides self-serve export of the full guest list and transaction history, including contact PII, via CSV or API, without a vendor fee or support ticket. differentiator

guest-loyalty-data-export-portability

Not scored by this record.

Exposes a documented outbound guest and order event API or webhook stream that a CDP or marketing platform can subscribe to (e.g. Olo, Punchh, Bridg, Klaviyo). differentiator

guest-loyalty-cdp-event-api

Not scored by this record.

Triggers post-transaction feedback requests and routes responses by score, sending low scores to private service recovery and high scores toward public review sites. differentiator

guest-loyalty-review-capture-routing

Not scored by this record.

Includes a native referral mechanic with per-guest codes or links, attribution of the referred guest's first order, and two-sided rewards.

guest-loyalty-referral-program

Not scored by this record.

Issues an Apple Wallet or Google Wallet loyalty pass with push-updatable balance, as an alternative to requiring a branded app download. differentiator

guest-loyalty-wallet-pass

Not scored by this record.

Provides admin tooling to fulfill guest data access and deletion requests (CCPA/CPRA-style) including deletion propagation to loyalty and marketing records.

guest-loyalty-privacy-rights-tooling

Not scored by this record.

Enforces loyalty fraud controls such as redemption velocity limits, manager approval on manual point adjustments, and flagging of employee self-redemption, with an audit log.

guest-loyalty-redemption-fraud-controls

Not scored by this record.

Vendor documents AI/ML-generated recommendations for offer content, target audience, or send timing (claim-level; verify it is a shipped product feature, not a roadmap statement). differentiator

guest-loyalty-ai-offer-recommendation

Not scored by this record.

Offers native stored-value/gift card balances tied to the same guest profile and redeemable across all locations of the brand.

guest-loyalty-stored-value-gift

Not scored by this record.

Employees clock in and out at the POS terminal using a PIN, badge, or card, with no separate time-clock hardware required.

labor-clock-in-at-pos

CLAIM: employees clock in/out at the POS terminal with PIN, badge or card, no separate time-clock hardware. VERDICT: yes, grade B (vendor documentation centre docs.maitredpos.com, GitBook; census of all 1,503 page URLs in its sitemap.md fetched as markdown, 1,503 x 200). The prior note ("referenced only as an integration area") was written from marketing pages. EVIDENCE: Time & Attendance / View / Options (https://docs.maitredpos.com/maitred/maitred-online-help-contents-by-module/time-and-attendance/view/options.md): "If disabled, even if the Time and Attendance module is installed on the system, all punch clock functions are disabled. The Punch Clock key does not appear on the touch screen. If this option is enabled, the Punch Clock key appears below the Function key on the touch screen enabling employees to perform punch clock functions." POS Control / Employees (https://docs.maitredpos.com/maitred/maitred-online-help-contents-by-module/point-of-sale-control/employees/employees.md): "Enable this option if the Time & Attendance module is in use, to force the employee to punch in before using the Point of Sales." Time & Attendance / File / Employee (https://docs.maitredpos.com/maitred/maitred-online-help-contents-by-module/time-and-attendance/file/employee.md): "If you wish, you can enter a numeric password for the employee to use when punching in and punching out from the touchscreen workstation." Card/biometric: Workstation Options / Devices (https://docs.maitredpos.com/maitred/maitred-complete-online-documentation/chap-5-configuring-and-managing-work/workstation-options/devices.md): "Card readers are used to read magnetic stripe cards, such as employee cards and gift cards"; POS Control / View / Options: "force employees to use the biometrics device when they punch in". Every conjunct met (punch at the touchscreen POS by numeric PIN or card). CAVEAT: Time & Attendance is a licensed Maitre'D module; the claim does not gate on tier. Retrieved 2026-09-16. https://docs.maitredpos.com/maitred/maitred-online-help-contents-by-module/time-and-attendance/view/options.md · retrieved 2026-09-16 adversarially verified

Captures a photo at punch (or performs facial verification) attached to the timecard entry, with a photo-only mode available that stores no biometric template. differentiator

labor-photo-punch-verification

Not scored by this record.

Supports mobile clock-in restricted by geofence or location validation for staff who do not punch at a fixed terminal.

labor-geofenced-mobile-punch

Not scored by this record.

Records time punches while the POS is offline and reconciles them on reconnect without loss or duplicate entries, with the behavior documented. differentiator

labor-offline-time-punch

Not scored by this record.

Permissions are grantable per discrete action (void, comp, discount, refund, drawer open, price change, report access) per role and per location, not limited to fixed cashier/manager/admin tiers.

labor-granular-rbac

Permissions are per-action toggles inside an Employee Configuration, and configurations are per job title rather than fixed tiers: "one distinct employee configuration should exist for each job title in the establishment ... Managers, head servers, servers, bartenders, order takers, hostess, clerks". Discrete toggles documented on this page include Void Item, Void Check, Cancel Closed Check, Cancel / Re-Open Check, Re-Open Check, Force Void Reason, the LESS/CLEAR price-correction password, Employee Deposit and forced deposit at a Cash Limit, gratuity-on-bill override, table and item transfer, manual firing of held items, and Loyalty Program tagging. Report access is itemised rather than all-or-nothing — Report Selection exposes a per-report list (Divisions, Today's/Yesterday's/Current/Passed Meters, Activity 15/30/60 Min, Activity Summary, Preorder Today, Preorder 30 Days, Open Table, Workstation, Current Shift, Previous Shift). Scope is set by a companion Access to Revenue Centers screen; the Back-Office Access Editor separately restricts "the Maitre'D Back-Office modules and menu options that users can or cannot access" across nine access levels. https://docs.maitredpos.com/maitred/maitred-complete-online-documentation/chap-4-point-of-sale-control/help-contents/employees/configuration · retrieved 2026-08-03

Manager overrides and approvals are attributed to the individual approver and written to an immutable audit trail queryable after the fact.

labor-manager-override-audit

Overrides are attributed to the individual and queryable after the fact. The Price Override report "provides all items ordered for a specific time frame" filtered by date and time range, tables and employees, and lists Time, "Id Employee: Pos Control employee code", "Employee: POS Control employee name", Table, item Id and description, Quantity, "Unit Price: The price the employee applied on that item for that current order only", "Real Price: The regular price of the item", Mode, Revenue Center, Check# and a training flag. The companion Voids report gives "a list of all the voids for the selected date or period of time per employee" with the voiding server number, the void Reason and the amount, and Report Center also carries No Sales and Discount Report per Employees. The trail is historical and per-approver; the documentation makes no explicit immutability guarantee. https://docs.maitredpos.com/maitred/maitred-complete-online-documentation/chap-9-report-center/report/report-sales/price-override · retrieved 2026-08-03

Builds and publishes employee shift schedules inside the same platform that holds the timekeeping data, rather than requiring a third-party scheduling app. differentiator

labor-native-scheduling

Not scored by this record.

Generates recommended staffing levels or labor hours by daypart from the operator's own POS sales history, not just a static template. differentiator

labor-demand-labor-forecast

Not scored by this record.

Displays labor cost as a percentage of sales in real time during service on a manager view or POS, not only in end-of-day or next-morning reports. differentiator

labor-realtime-labor-percent

Not scored by this record.

Warns or blocks at clock-in when an employee is approaching or would cross a configured overtime threshold, before the overtime is incurred. differentiator

labor-overtime-prevention

Not scored by this record.

Configures meal and rest break rules per state or jurisdiction, prompts required break attestation, and flags missed breaks for premium pay. differentiator

labor-break-compliance-by-state

Not scored by this record.

Supports predictive-scheduling ordinances by tracking advance-notice deadlines for published schedules and calculating predictability pay owed for employer-initiated changes.

labor-fair-workweek-support

Not scored by this record.

Enforces minor-labor restrictions (age-based maximum hours, prohibited time windows, school-day limits) at both scheduling and clock-in.

labor-minor-labor-rules

Not scored by this record.

Computes tip pooling and tip-outs automatically per shift from configurable rules (percentage of sales, hours worked, points, or role), rather than requiring a manual spreadsheet.

labor-tip-pooling-rules

Not scored by this record.

Retains a per-shift, per-employee record of tips received, amounts contributed to the pool, and amounts distributed from the pool, exportable for audit.

labor-tip-distribution-audit-trail

Not scored by this record.

Payroll export separates cash from charged qualified tips and carries a Treasury tipped-occupation code, supporting the W-2 Box 12 code TP and Box 14b reporting required for tax year 2026. differentiator

labor-qualified-tips-w2-reporting

Not scored by this record.

Vendor processes payroll itself as a first-party product (tax filing and direct deposit), as opposed to exporting to a third-party payroll provider only. differentiator

labor-native-payroll

Not scored by this record.

Exports timecards, wages, and tips in documented formats or via direct integration for at least two major payroll providers (e.g. Gusto, ADP, Paychex, QuickBooks).

labor-payroll-export-formats

Not scored by this record.

Employees can request shift swaps or claim open shifts in a self-service app, subject to a manager approval workflow that enforces overtime and role eligibility. differentiator

labor-shift-swap-workflow

Not scored by this record.

Provides digital new-hire onboarding that collects W-4 and I-9 documentation and supports E-Verify submission.

labor-digital-onboarding-i9

Not scored by this record.

Reports per-employee sales performance metrics (average check, items or category attachment rate, void and comp rate) by server or cashier. differentiator

labor-server-performance-metrics

Not scored by this record.

Supports multi-level recipe/BOM costing where a recipe can contain sub-recipes (prep items) and plate cost recalculates automatically when any component ingredient's cost changes.

inventory-recipe-bom-costing

The Inventory Management overview states the recursive sub-recipe case outright: "To help you enter your recipe you can create preparation items. (Ex: SPAGHETTI SAUCE) These are regular inventory items which has a recipe linked to them and can be used in other recipe. (ex. 4 ounces of SPAGHETTI SAUCE) Preparation item can use another preparation items in their recipe." Producing a batch rolls the cost up: the production module "will ask you the quantity produced and will lower the ingredients used and increase the preparation; it will also calculate the new cost for that item". Ingredient cost changes propagate to plate cost automatically — in Merchandise Reception, "the system will prompt you with the current price. If you change that price the system will update your inventory cost for all the sales items in the system and will log the modification in a history file to create price change report", and inventory item Average Cost "will be updated automatically each time you enter a new purchase". The computed plate cost is a displayed field: Items Setup / Inventory / Cost "displays, for each mode, the cost calculated based on the item recipe as well as on the inventory setting included in each sales item", and "When the recipe is completed and saved the system will start using that new recipe." Caveat: this is the separately installed Inventory Management module — Items Setup notes "The Recipe sub-branch only becomes available only if the Inventory Management Module is available". https://docs.maitredpos.com/maitred/maitred-complete-online-documentation/chap-11-inventory-management/overview · retrieved 2026-08-04

Stores purchase unit, recipe unit, and count unit per item with explicit conversion factors, plus a yield/waste percentage applied to raw-to-usable conversion.

inventory-unit-conversion-yields

Three distinct units with explicit conversion factors are stored per inventory item. Purchase: "the inventory unit in which the supplier sends this ingredient to you". Inventory: "the inventory format in which you store this ingredient. The inventory format is the unit you use to count the ingredient during physical inventory", with Inventory Quantity as "the ratio between the inventory format and the buying format. For example, enter 4 if there are four cans in a case". Usage: the recipe unit, with Usage Quantity as "the ratio between the inventory format and the usage format. For example, enter 16 if there are sixteen ounces in a can". Shortfall: no yield or waste percentage is applied to the raw-to-usable conversion. Butchery-style breakdown is modelled instead as a recipe plus the Automatic Conversion flag (buy a CHICKEN, receive 2 BREAST and 2 LEGS), whose Ratio field is documented as "the percentage of the buying cost applied to this item" — a cost allocation, not a yield; loss is captured after the fact through the separate Inventory Item Waste and Sales Item Waste transactions. https://docs.maitredpos.com/maitred/maitred-complete-online-documentation/chap-11-inventory-management/file/inventory-items · retrieved 2026-08-03

Produces a theoretical-vs-actual usage variance report per item for a defined count period, showing theoretical usage from POS sales times recipe, actual usage from counts plus receipts, and the variance in both units and currency. differentiator

inventory-theoretical-vs-actual

Not scored by this record.

Depletes ingredient on-hand quantities in near real time as orders are fired at the POS, including depletion driven by modifier selections, not only in an end-of-day batch. differentiator

inventory-realtime-depletion

Not scored by this record.

Automatically 86s (marks unavailable) menu items on the POS, online ordering, and connected third-party delivery menus when a component ingredient hits zero or a configured threshold. differentiator

inventory-86-auto-sync

Not scored by this record.

Supports full physical inventory, ad-hoc spot counts of a subset, and scheduled recurring cycle counts, with each count's variance recorded as separate history rather than overwriting prior counts.

inventory-count-modes

Full and partial counts are both documented and each count is retained as history. The Worksheet "is used to enter your physical inventory", printed for pen entry or "made available to a handheld device, to enter the quantity electronically from the stockroom", and is scoped by Inventory Category, Inventory Group, Location, Site and Supplier Code filters — which is how a subset spot count is taken — with the system issuing "a worksheet reference number to be used for entering the physical inventory with the automatic adjustment mode". Adjustment then shows Theoretical Quantity against the entered count and computes a Variance, "recorded as an inventory variance and ... differentiated from a lost", backdatable to this morning, now, current or last week, period or month, and an Adjustment History report preserves each pass. Shortfall: there is no scheduled or recurring cycle-count function — every count is initiated manually by generating a worksheet and running an adjustment. https://docs.maitredpos.com/maitred/maitred-complete-online-documentation/chap-11-inventory-management/action/adjustment · retrieved 2026-08-03

Provides a mobile/tablet counting app supporting barcode or QR scanning that continues to accept counts with no network connectivity and syncs on reconnect.

inventory-mobile-count-offline

Not scored by this record.

Ships pre-built electronic vendor catalog and order-transmission integrations with named broadline distributors (e.g. Sysco, US Foods, Performance Food Group) that send purchase orders and receive invoices electronically rather than by emailed PDF. differentiator

inventory-vendor-catalogs-edi

Not scored by this record.

Ingests supplier invoices from photo, PDF, or email and extracts line-item detail (item, quantity, unit, price) into the inventory ledger without manual line entry. differentiator

inventory-invoice-ocr

Not scored by this record.

Tracks per-item purchase price history across invoices and alerts when a received price exceeds the prior or contracted price by a configurable threshold. differentiator

inventory-price-change-alerts

Not scored by this record.

Maintains par levels per item per location and generates suggested purchase order quantities from on-hand versus par, with at least one mode driven by a sales forecast rather than a static par. differentiator

inventory-par-auto-suggest

Not scored by this record.

Provides a structured waste/spoilage logging workflow with reason codes that debits inventory and reports waste cost separately from usage variance.

inventory-waste-logging

Not scored by this record.

Supports inter-location inventory transfers as a two-sided transaction crediting the sending location and debiting the receiving location, with an in-transit or approval state.

inventory-transfers

Not scored by this record.

Supports a commissary/central kitchen model where one location produces prep items and issues or sells them to other locations at a computed transfer cost.

inventory-commissary

Not scored by this record.

Captures lot/batch numbers at receiving and links them through production to sales or transfers, enabling a backward and forward recall trace.

inventory-lot-traceability

Not scored by this record.

Tracks expiration or use-by dates on received and prepped items and surfaces an expiring-soon report or alert before spoilage.

inventory-shelf-life-expiry

Not scored by this record.

Supports partial-bottle liquid inventory by weight (scale integration) or by bottle fraction for bar and beverage counting.

inventory-bar-partial-bottle

Not scored by this record.

Exports period COGS and accounts-payable invoice detail in a named accounting system's import format (e.g. QuickBooks, Sage Intacct, NetSuite) with GL account mapping configurable per item category.

inventory-cogs-gl-export

Not scored by this record.

Inventory and recipe costing are delivered natively by the POS vendor rather than requiring a separately-contracted third-party product (e.g. MarginEdge, MarketMan, Restaurant365) to function. differentiator

inventory-native-not-partner

Not scored by this record.

Joins recipe cost to actual item sales mix to report contribution margin per menu item, and flags items whose margin fell below a configured threshold after ingredient cost changes. differentiator

inventory-menu-margin-linkage

Not scored by this record.

Provides a live sales dashboard reflecting transactions within minutes of the sale, accessible from both a browser and a mobile app off-premise.

reporting-realtime-dashboard

A hosted analytics property exists (databoard.maitredpos.com, reached via the PayFacto redirect) and analytics is marketed; refresh latency and mobile access unverified. https://www.maitredpos.com/ · retrieved 2026-08-01

Generates a daily close-out/EOD report reconciling gross sales, net sales, tax, tips, discounts, refunds, tender types, and expected cash deposit in one document.

reporting-eod-closeout

The DSR (Daily Summary Report) "compares sales (gross sales), taxes, media types, discounts and daily deposit for the selected week or date range" in one document: Sales as "the gross sales before any discount and before any taxes" broken out by category with percentages, each tax and total taxes, POS TOT SALES = "Total sales + Total Taxes", a Payment section covering "media type, 2 to 25" plus receivable/room charge, paid in, gift certificates sold and paid out, a Discount section listing "all discounts used with their total $ amount", TOTAL NON-CASH, CASH DEPOSIT ("SALES - PAYMENT - DISCOUNT / What your cash deposit should be", prompted at End of Day when the daily deposit option is set), TOTAL RECEIPTS and OVER/SHORT. Shortfall: tips and refunds are not lines on the DSR — gratuity lives in the separate Tips & Service configuration and the tips reports under Report - T&A, and refunds surface only as negative checks in the Voids and Item Correct Detail reports, so the operator still assembles two documents to close a day. https://docs.maitredpos.com/maitred/maitred-complete-online-documentation/chap-9-report-center/report/report-sales/dsr · retrieved 2026-08-03

Provides a product mix (PMIX) report at individual menu item AND modifier level with quantity, gross and net sales, filterable by daypart and revenue center.

reporting-pmix-modifier-level

Item-level product mix is documented. The PLU Sales Summary is filtered by "the appropriate dates, PLUs, Revenue Centers, divisions and items" and reports, for each sales item and each PLU, quantity and value "sold in each mode" across eight mode columns plus an all-modes total; the report family also includes PLU Sales Summary by Division, by Revenue Center and by Item, Top 15 items by mode / by revenue center / consolidated, and Items reports per employee. Shortfall: no modifier-level product mix report exists in the Report Center index — the 1,526-page documentation sitemap lists no report whose name or body covers modifier sales, and the Sales, Analysis and Invoice report trees enumerate item, PLU, division, category, employee, drawer, shift, workstation and table cuts only. https://docs.maitredpos.com/maitred/maitred-complete-online-documentation/chap-9-report-center/report/report-sales/plu-sales-summary · retrieved 2026-08-03

Produces an audit report of comps, voids, discounts, and price overrides attributed to the employee who applied them and the manager who approved them, with reason codes and timestamps.

reporting-comps-voids-audit

Not scored by this record.

Reports cash over/short per drawer, per shift, and per employee, comparing counted cash to expected cash from tendered transactions and paid-outs.

reporting-cash-over-short

Not scored by this record.

Reports sales per labor hour and labor cost as a percentage of sales by hour, by department, and by employee, using actual clocked hours from the POS time clock.

reporting-labor-productivity

Not scored by this record.

Reports per-server metrics including average check, items per check, attachment rate for named categories, and tips as a percentage of sales. differentiator

reporting-server-scorecards

Not scored by this record.

Reports revenue and margin by fulfillment channel — dine-in, direct online, first-party delivery, and each third-party marketplace separately — net of marketplace commission fees. differentiator

reporting-channel-profitability

Not scored by this record.

Provides a consolidated multi-location report with side-by-side location comparison and drill-down from group total to a single location and then to an individual transaction. differentiator

reporting-multiloc-drilldown

Not scored by this record.

Includes a self-service report builder letting a non-developer choose dimensions, measures, and filters and save the result, rather than only fixed canned reports. differentiator

reporting-custom-report-builder

Not scored by this record.

Supports scheduling any report for automatic recurring delivery by email or to a shared destination on a defined cadence and recipient list.

reporting-scheduled-delivery

Not scored by this record.

Offers automated recurring bulk export of transaction-level raw data to a customer-controlled destination (S3, SFTP, Snowflake, BigQuery, or equivalent), not just manual CSV download. differentiator

reporting-raw-warehouse-export

Not scored by this record.

Publishes a documented public REST or GraphQL API covering orders, payments, menu, and labor data, with self-service developer credentials obtainable without a signed partner agreement. differentiator

reporting-public-api

Not scored by this record.

Emits outbound webhooks for order and payment lifecycle events to a customer-supplied endpoint, with documented retry behavior and payload signature verification. differentiator

reporting-webhooks

Not scored by this record.

API and raw-data access are included in the standard subscription rather than gated behind an additional per-location fee, revenue share, or enterprise-only contract. differentiator

reporting-api-not-upcharged

Not scored by this record.

Core reporting beyond basic sales summaries — labor vs sales, PMIX, comps/voids audit, multi-location comparison — is available on the entry-level paid plan rather than requiring a higher tier or an add-on analytics SKU. differentiator

reporting-tier-paywall

Not scored by this record.

Documents a historical retention window of at least 24 months of transaction-level detail queryable in the reporting UI, with no silent truncation or archive retrieval fee. differentiator

reporting-history-retention

Not scored by this record.

Sends proactive push or email alerts when an operator-configured metric breaches a threshold or deviates from its historical pattern (e.g. void spike, sales below forecast, discount rate anomaly). differentiator

reporting-anomaly-alerts

Not scored by this record.

Offers a natural-language query or AI assistant that answers ad-hoc questions against the operator's own sales and labor data and returns a figure or chart, not a generic help-article response.

reporting-nl-query

Not scored by this record.

Reports guest-level analytics including new versus returning guest counts, visit frequency, and lifetime spend cohorts tied to identifiable guest records from loyalty or online ordering. differentiator

reporting-guest-cohorts

Not scored by this record.

Produces a forward sales forecast at daypart or hourly granularity from the location's own history, exposed in the reporting UI and consumable by scheduling or ordering workflows. differentiator

reporting-sales-forecast

Not scored by this record.

Generates payroll- and tax-ready tip reporting: declared versus charged tips per employee, tip pool distribution detail, and a tax liability summary by jurisdiction.

reporting-tip-tax-compliance

Not scored by this record.

Supports a named organizational hierarchy of at least three levels (e.g. enterprise > region/group > location) as a first-class object that reporting and permissions can be scoped to, not just a flat list of locations.

multi-location-org-hierarchy

CLAIM: a named organizational hierarchy of at least three levels (enterprise > region/group > location) as a first-class object that reporting and permissions can be scoped to. VERDICT: partial/B. NEW SURFACE: the Maitre'D DataBoard Guide PDF (DataBoard v3.1.240.27436, December 2021 release, 1,325,848 B, PayFacto copyright 2019-2021), linked as "DataBoard v3 with mobile application" from the CURRENT docs.maitredpos.com install page https://docs.maitredpos.com/maitred/maitred-complete-online-documentation/chap-2-installation-and-initial-setup/installation/start-the-installation-from-a-dvd-or-downloaded-dvd-files.md; DataBoard is Maitre'D's production cloud reporting portal (databoard.maitredpos.com -> awsdatasync.eglobal.maitredpos.com login, live 2026-09-17). EVIDENCE (pp. 30-46): "You can create a group hierarchy in DataBoard. A group that has another group as one of its members is known as a Parent group. A group that is a member of another group is known as a Child group. A group that is at the very first level of the hierarchy (a group which has no parent) is known as a Root group ... Groups sitting in the middle of the hierarchy can have Parents and Children at the same time." "Any group can contain any combination of Subscribers, Stores or child groups." "Members of a child group are automatically considered as members of the parent(s) groups(s)." Example: a group "Montreal" containing all restaurants in the city; "Floating Staff" created under parent "Montreal Stores". Stores must belong to a group when added ("Select the Group which this restaurant belongs to"), and subscribers (users) are invited into a group with Full Access ("invite other users, create and modify groups") or Restricted Access ("can only view the dashboard"). So a named, nestable, multi-level group object over stores exists (root > parent/child > store = 3+ levels), which conjunct 1 needs. WHY NOT YES: the guide never states that dashboard/report data or access levels are SCOPED to a group (access levels are account-wide Full/Restricted; the only visibility statement is "When the new user logs in, they will see the store that prompted the invite"), and the hierarchy lives in the DataBoard reporting portal, not the POS/e-Global broadcasting side (still Corporate Office -> restaurant). Scoping is implied by group membership, not stated. Retrieved 2026-09-17. https://documentation.payfacto.com/download/MaitreD/DataBoard/DataBoard%203.1.240.27436%20-%20December%202021%20Release.pdf · retrieved 2026-09-17 adversarially verified

A corporate-level menu can be authored once and published to a chosen set of locations in a single action, with a publish/version history showing what was pushed, when, and by whom.

multi-location-central-menu-publish

Central authoring exists but publication is a pull, not a push. The Maitre'D Corporate-Office Suite is "a powerful package developed to answer multi unit's food service operators", and its Broadcaster works by having "the corporate office ... create / update their Maitre'D system with the proper menu items, prices etc... then do a management copy"; with the communication programs installed, "each time a remote location will transfer their files to the Corporate Office, it will look if there are some changes that need to be downloaded. These changes could be prices, taxes, and recipe changes." Shortfall: there is no single publish action targeting a chosen set of locations and no publish/version history showing what was pushed, when and by whom — distribution is keyed to each site's own inbound transfer, and the same page's fallback is that "the resulting floppy disk must be copied and sent to every restaurant by traditional mean", which dates the documented workflow. http://distributors.maitredpos.com/distributors/support/kb/Head-Office_modules.htm · retrieved 2026-08-03

Corporate menu items expose per-field override rules so a location can change some attributes (e.g. price, availability) while corporate locks others (e.g. name, image, recipe), and locked fields are not editable at store level. differentiator

multi-location-local-override-policy

Not scored by this record.

Supports price tiers/zones so one menu item carries different prices per location group, per order channel, and per daypart without duplicating the item record.

multi-location-price-zones

Within one site a sales item already carries more than one price — Items Setup "shows the item's sales price in all existing revenue centers and modes", so revenue centre and order mode both vary price on a single item record without duplication. Shortfall: across sites there is no price zone or tier object. The Corporate Office documentation states that "if there is a need to have a different price for the same item in two or more restaurants, the data must be manipulated and a set of management copy must be recreated for those ones" — divergent location pricing is handled by maintaining separate corporate management copies, not by assigning locations to a price group. http://distributors.maitredpos.com/distributors/support/kb/Head-Office_modules.htm · retrieved 2026-08-03

Menu, price, and promo changes can be scheduled to activate at a future date/time interpreted in each target location's own timezone, and can be rolled back after activation. differentiator

multi-location-scheduled-publish

Not scored by this record.

A new location can be provisioned by cloning a documented configuration template (menu, taxes, roles, printers, modifiers, tenders) rather than being configured from scratch, and the vendor publishes the expected time-to-open. differentiator

multi-location-new-store-template

Not scored by this record.

The permission model distinguishes a franchisor/corporate tenant from an independently-owned franchisee tenant, so corporate can see franchisee sales and enforce config while the franchisee owns its own employees, banking, and labor data. differentiator

multi-location-corp-vs-franchisee-roles

Not scored by this record.

Calculates franchise royalty, ad-fund, and marketing-fee amounts automatically from POS net sales on a defined schedule, with a configurable royalty basis (gross vs net of discounts/comps/third-party). differentiator

multi-location-royalty-calculation

Not scored by this record.

Supports automated ACH/debit collection of calculated royalties and fees from franchisee accounts, with a franchisee-visible statement of what was charged.

multi-location-royalty-collection

Not scored by this record.

Provides above-store reporting that aggregates sales, labor, discounts, voids, and item mix across any selected set of locations in one view, with store-vs-store ranking and variance flags.

multi-location-consolidated-reporting

Not scored by this record.

Item-level sales roll up across locations under a shared corporate item ID even when stores have renamed or locally priced the item. differentiator

multi-location-normalized-item-rollup

Not scored by this record.

Gift cards issued at one location are redeemable at any other location in the brand, with a reported outstanding-liability balance and inter-store settlement/redemption reconciliation between owners.

multi-location-cross-location-giftcard

Not scored by this record.

A single customer loyalty profile, balance, and stored order history is shared across all locations in the brand rather than being per-location.

multi-location-cross-location-loyalty

Not scored by this record.

A single location/terminal can operate two or more distinct brands or virtual brands with separate menus, receipts/branding, and separately reportable revenue, on the same hardware and drawer. differentiator

multi-location-multi-brand

Not scored by this record.

Tax configuration is per-location with support for multiple simultaneous tax rates, jurisdiction-specific rules (e.g. prepared-food vs grocery, inclusive vs exclusive tax), and per-location tax exemptions.

multi-location-multi-tax-jurisdiction

Not scored by this record.

Supports locations operating in different currencies and languages within one enterprise account, with consolidated reporting converted to a reporting currency.

multi-location-multi-currency-locale

Not scored by this record.

Produces an immutable audit log of who changed which configuration object (price, tax, permission, discount) at which location and when, exportable or queryable by corporate. differentiator

multi-location-config-audit-log

Not scored by this record.

Supports SSO via SAML or OIDC against the customer's identity provider for back-office/above-store users, with SCIM or equivalent for automated deprovisioning. differentiator

multi-location-enterprise-sso

Not scored by this record.

Publishes a documented multi-location API (or data warehouse/BI export) that returns transaction-level data across all locations in one authenticated call, without per-location credentials. differentiator

multi-location-enterprise-api

Not scored by this record.

Labor rules (overtime, break enforcement, predictive-scheduling compliance) are configurable per location or location group and enforced at the terminal, not just reported after the fact.

multi-location-central-labor-policy

Not scored by this record.

The POS software runs on commodity off-the-shelf hardware (standard iPads, Android tablets, or PCs) that the operator can buy from a third party, rather than only on vendor-supplied proprietary terminals. differentiator

hardware-commodity-devices

Not scored by this record.

Vendor documentation names the specific client operating systems supported (iOS/iPadOS, Android, Windows, Linux/web) and states minimum OS versions and device specs.

hardware-os-platforms

Chapter 1 states both halves. The Operating System Requirements page enumerates the supported client OSes by edition — Windows 10 Pro / Pro for Workstations, Windows 11 Pro / Pro for Workstations, Windows Server 2012 through 2022, Windows 10 IoT Enterprise LTSB 2015/2016 and LTSC 2019/2021, Windows 11 IoT Enterprise 21H2 and the matching Enterprise LTSB/LTSC editions, on "both 32-bit (x86) and 64-bit (x64) editions", with an Unsupported Operating Systems page alongside. The Hardware Requirements page states minimum versions and device specs: back-office "Intel Core i5 2300 series or better" with 8Gb RAM on SATA SSD (i7 / 16Gb / NVMe for large sites), POS workstations "Intel Celeron J1900 or better" with 4Gb RAM, Android tablets at "Android 10" minimum with "Samsung Exynos 9611 or better", 4Gb RAM and 32Gb storage, and iPads at "iOS 14" minimum with "Apple A10X Fusion or better" and 3Gb RAM — both tablet classes at "10'' or more" screens and "1080 x 1920 or better" resolution. No Linux or web client is claimed; the documented client platforms are Windows plus Android/iOS for Mobile POS. https://docs.maitredpos.com/maitred/maitred-complete-online-documentation/chap-1-hardware-and-software-requirements/hardware-requirements.md · retrieved 2026-08-04

Offers a purpose-built handheld ordering device with an integrated card reader (not a phone case add-on), with published drop rating and IP ingress rating.

hardware-handheld-purpose-built

Not scored by this record.

The handheld supports hot-swappable or field-replaceable batteries, or the vendor publishes a rated battery life for a full shift. differentiator

hardware-handheld-battery-swap

Not scored by this record.

Handhelds support cellular/LTE connectivity as a documented fallback when store Wi-Fi drops, either built into the device or via a vendor-supplied failover.

hardware-handheld-lte

Not scored by this record.

Terminals continue to take orders, print to kitchen, and record cash sales with the internet down, and the vendor documents explicitly which functions degrade (card auth, loyalty lookup, refunds).

hardware-offline-mode

"Built-in offline capabilities" claimed on the homepage; the vendor does not document which functions degrade (card auth, loyalty, refunds). https://www.maitredpos.com/ · retrieved 2026-08-01

Sells or supports a dedicated kitchen display system with bump-bar or touch input, station routing, and course/fire timing, as a first-party product rather than an integration-only dependency.

hardware-kds

KDS named as a first-party platform component; bump-bar hardware, station routing and course firing not documented. https://www.maitredpos.com/ · retrieved 2026-08-01

Offers a self-order kiosk running the same menu and modifier engine as the POS, in both countertop and freestanding form factors, with integrated payment and accessibility (ADA) compliance documented. differentiator

hardware-kiosk

Not scored by this record.

Supports drive-thru-specific hardware: outdoor digital menu boards, order confirmation displays, and speaker/headset integration, with a documented timer/speed-of-service measurement.

hardware-drive-thru

Not scored by this record.

Works with standard ESC/POS thermal receipt and kitchen printers from more than one manufacturer (e.g. Epson and Star), including LAN/Ethernet printers, rather than only vendor-branded printers.

hardware-printer-compatibility

Not scored by this record.

Supports the standard peripheral set — cash drawers (including multi-drawer per terminal), barcode scanners, scales for by-weight items, and customer-facing displays — with a published compatibility list.

hardware-peripherals

Not scored by this record.

Card entry happens on a PCI-listed PTS device using validated point-to-point encryption, so the POS application and tablet stay out of PCI scope; the vendor states the merchant's SAQ type.

hardware-p2pe-terminal

Not scored by this record.

Supports contactless acceptance directly on a commodity phone or tablet (Tap to Pay on iPhone / Tap to Pay on Android) with no separate reader. differentiator

hardware-tap-to-phone

Not scored by this record.

Hardware prices are published per SKU on the vendor's public site, rather than quote-only. differentiator

hardware-pricing-transparency

Not scored by this record.

Hardware can be purchased outright (owned) as an alternative to a mandatory lease or subscription-bundled rental, and the vendor states which. differentiator

hardware-ownership-vs-lease

Not scored by this record.

Vendor documentation confirms whether hardware purchased from the vendor remains usable with other software after cancellation, i.e. it is not software-locked or remotely bricked. differentiator

hardware-usable-after-churn

Not scored by this record.

Publishes a hardware warranty term and a replacement/advance-exchange SLA with a stated turnaround (e.g. next-business-day depot swap). differentiator

hardware-rma-sla

Not scored by this record.

Staff can run the ordering or payment app on their own personal phone (BYOD) with a documented permission and security model.

hardware-byod

Not scored by this record.

Provides a remote device-management console showing each terminal, printer, and KDS as online/offline, with remote reboot, software-version visibility, and staged rollout of updates. differentiator

hardware-remote-device-management

Not scored by this record.

Integrates with specialty beverage hardware — self-pour tap walls, flow meters, or liquor pour spouts — such that pours post to a POS tab automatically.

hardware-selfpour-scales

Not scored by this record.

Supports inbound caller ID hardware or a telephony integration that pops the customer record and order history at the POS on an incoming call.

hardware-callerid-integration

Not scored by this record.

Public, self-serve API reference documentation is readable without a signed partner agreement, NDA, or sales call.

extensibility-public-api-docs

CLAIM: public, self-serve API reference documentation readable without a signed partner agreement, NDA or sales call. VERDICT: no, grade B. This is a PUBLICATION claim, and the vendor's own technical documentation states in four places that its interface specifications are handed out on request rather than published. NEW SURFACE 2026-09-18: the Posera distributor support knowledge base at distributors.maitredpos.com/distributors/support/kb/ is Adobe RoboHelp WebHelp 5.50 and its publisher manifest is anonymous and complete - whproj.htm -> whxdata/whtdata0..29.xml (30 = 404), 1,818 distinct topic URLs, all fetched 200, 0 failures; fixpoint check: 49 cross-references inside the 1,818 bodies, 0 outside the TOC; Wayback CDX for the directory lists 212 archived .htm paths, 211 in the TOC and 1 orphan (maitred.htm), fetched -> census = 1,819 topics, 17 MB. The directory index itself 302s to a dealer login but every topic file serves anonymously; nonsense sibling ZZNONSENSE123.htm = 404/1,245 B, so the 200s are real. EVIDENCE (publication is gated): EFT Interfaces (V8) http://distributors.maitredpos.com/distributors/support/kb/EFT_Interfaces_(V8).htm - "EXTERNAL: The External interface is provided for a 3rd party application to communicate with Maitre'D. We can make the specifications available to an external provider on demand." (same sentence in EFT_Interfaces.htm and gift_certificate_interfaces.htm). Support of XML Remote Printing http://distributors.maitredpos.com/distributors/support/kb/support_of_xml_remote_printing.htm - "Maitre'D supports an XML file Processor for third-party software to print directly on any printer configured within Maitre'D ... Note: the specifications of the XML file structure are available on demand." Import Employee Data in XML Format - "Specifications and Structure of this extensive employee personal information and data file are available on demand." And in the CURRENT GitBook manual, P.O.S. Control / File (https://docs.maitredpos.com/maitred/maitred-online-help-contents-by-module/point-of-sale-control/file) - "NOTE: The structure of the FDCustomers.XML file is available on request." Consistent with the pricing table's "API included (third-party preferred partners)*". BOUND/CONTROLS: three first-party publication surfaces, all censused - (1) distributors KB 1,819 topics: word-boundary case-insensitive \bAPI\b 0 files, \bAPIs\b 0, \bwebhook(s)\b 0, \bOAuth\b 0, \bRESTful\b 0, \bswagger\b 0, \bJSON\b 0, \bWSDL\b 0, \basmx\b 0, \bSOAP\b 0, \bAPI key\b 0, \baccess token\b 0, "developer" 3 (two 'call your software developer' EFT troubleshooting lines, one Toshiba OPOS installer prompt); (2) docs.maitredpos.com 1,503-page markdown census (315th) 0 files for api/webhook/oauth; (3) maitredpos.com WordPress REST, re-derived 2026-09-18: 71 pages + 17 posts, sitemap_index lastmod 2026-09-18, no developer section. POISON: \bREST\b matches 22 files, every one of them the English word "the rest" ("the rest of the transaction", "the rest is truncated"); \bSDK\b matches 2, both third-party (DigitalPersona fingerprint SDK, QuickBooks SDK). Retrieved 2026-09-18. http://distributors.maitredpos.com/distributors/support/kb/EFT_Interfaces_(V8).htm · retrieved 2026-09-18 adversarially verified

API access is included in the base subscription at no additional per-location fee, surcharge, or upgraded plan requirement. differentiator

extensibility-api-access-cost

Not scored by this record.

The vendor publishes its partner/marketplace commercial terms (referral fee, revenue share percentage, or per-location partner fee) in public documentation.

extensibility-partner-revshare

Not scored by this record.

A free sandbox or test environment with seeded data is available to developers without owning a paid production account. differentiator

extensibility-free-sandbox

Not scored by this record.

Third-party apps authenticate via OAuth 2.0 with scoped, operator-granted, individually revocable permissions (not shared static API keys or credential sharing).

extensibility-oauth-partner-apps

Assessed 2026-08-03 and unresolved. I walked the whole documentation index (docs.maitredpos.com/sitemap.md, 1,526 pages across the Maitre'D manual, the online-ordering admin guide and the PA-DSS implementation guide) and the PayFacto documentation portal; there is no developer chapter, no API reference, no OAuth or token page and no partner-app console. The integration mechanisms that are documented are all machine-to-machine and credential-free in the OAuth sense: the Electronic Funds Transfer module "allows Maitre'D to communicate with third party applications" over drop-files or, for SecureTable, "a secure socket connection without using drop-files"; the External Discount Manager interface; the Accounting Interface to QuickBooks/ACCPAC; an "external frequent diner interface" keyed by a numeric code; and a nightly LoyaltyPrograms_YYYYMMDD.csv export written to C:\POSERA\MaitreD\DATA. maitredpos.com/integrations/ lists integration categories with no partner names and routes to "Talk to an expert". Absence of a published developer surface is not positive evidence that scoped OAuth grants are unavailable to partners under NDA, so this stays unknown rather than no. || 318th: NEW SURFACE 2026-09-16: maitredpos.com WP REST census (70 pages + 17 posts, all bodies): "OAuth" 0 hits; the only API wording is "API included (third-party preferred partners)*" (https://maitredpos.com/pricing/) and "Modern Rest API ... Connect Maitre'D Analytics data" (https://maitredpos.com/features/), neither naming an auth scheme. docs.payfacto.com maitred-pos space is a strict subset mirror of docs.maitredpos.com (1,476 of 1,503 slugs, none new). Retrieved 2026-09-16. || 328th: NEW SURFACE 2026-09-18: distributors.maitredpos.com RoboHelp KB census, 1,819 topics (publisher manifest exhausted at whxdata/whtdata30 = 404; all topics 200; fixpoint 0 orphans). Tokenised case-insensitive controls: \bOAuth\b 0/1,819, \baccess token\b 0, \bbearer\b 0, \bclient secret\b 0, \bAPI key\b 0, \brevoke\b 0, \bscope\b 1 (unrelated). Every authentication mechanism the KB documents for a third-party integration is a shared static credential or no credential at all: a watched XML directory (external_sales_posting.htm, support_of_xml_remote_printing.htm, frequent_diner_xml_interface.htm), an INI configuration key under POSERA\\MAITRED\\DATA, a TCP/IP address and port (cvm_through_tcpip.htm), or a DataBoard "transfer password" per store. STILL UNKNOWN rather than no: EFT_Interfaces_(V8).htm states "The External interface is provided for a 3rd party application to communicate with Maitre'D. We can make the specifications available to an external provider on demand", i.e. the partner interface spec is unpublished, so no public census can bound whether scoped grants exist inside it. Retrieved 2026-09-18. adversarially verified

The platform pushes real-time webhooks for order lifecycle events (created, modified, paid, voided, refunded) rather than requiring polling.

extensibility-webhooks-push

VERDICT: unknown (unchanged). NEW SURFACE: the full 1,503-page docs.maitredpos.com markdown census has 0 files matching word-boundary "webhook(s)", "api" or "oauth". The one published third-party integration guide (FARO & Velmix Technical Guide PDF, 65 pp, attached to https://docs.maitredpos.com/maitred-interfaces.md) shows how Maitre'D pushes to a partner: "Maitre'D sends the Item ID via a configured CVM/IP printer", with "No acknowledgment of receipt on the POS side" and "No automatic retry or recovery mechanism for orders". That is a printer-stream push, not an HTTP webhook, and one partner guide is not an enumeration of push mechanisms, so it cannot carry a no. Retrieved 2026-09-16. || 318th: NEW SURFACES 2026-09-16: maitredpos.com WP REST census (70 pages + 17 posts): "webhook" 0 hits; nearest is "Web Connect Seamlessly integrate third-party web services with our versatile Web Connect feature" (https://maitredpos.com/features/), which does not describe outbound event delivery. app.maitredpos.com Troubleshooting Hub bundle: 8 "Webhook" hits, all lucide icon component names (poison). Retrieved 2026-09-16. || 328th: NEW SURFACE 2026-09-18: distributors.maitredpos.com RoboHelp KB census, 1,819 topics (publisher manifest whproj.htm -> whxdata/whtdata0..29.xml, 30=404; all topics 200; fixpoint 0 orphans; nonsense path 404). Tokenised case-insensitive controls: \bwebhook(s)\b 0/1,819, \bcallback\b 0, \bpostback\b 0, \bHTTP POST\b 0, \bsubscribe\b 0, \bpush\b 1 (a FARO-style print push). The integration model the KB does document is file-drop and socket: External Order Service (http://distributors.maitredpos.com/distributors/support/kb/External_Order_Service.htm) "allows to receive delivery sales straight into Maitre'D from a third party software, such as a transactional web site, an order taking software in a call center, or a Kiosk. Orders are received through the internet in XML files, and are then validated before being accepted" - INBOUND, and its prerequisites are "IIS, .Net Framework 2.0"; external_sales_posting.htm imports from a watched "Directory"; support_of_xml_remote_printing.htm is an "XML file Processor" polled every "FileProcessorDelay" milliseconds. The only real-time OUTBOUND delivery documented anywhere is delivery-zone status, not an order event: "Touch the Save button to put into effect the changes done. These will then immediately be transmitted to the EOS" / "this second delay is modified at the restaurant, and then transmitted to the EOS in real-time." STILL UNKNOWN, and now demonstrably unresolvable from public sources: EFT_Interfaces_(V8).htm says "The External interface is provided for a 3rd party application to communicate with Maitre'D. We can make the specifications available to an external provider on demand", so an unpublished partner interface spec exists and no publication census can bound this capability. Retrieved 2026-09-18. adversarially verified

Webhooks are cryptographically signed (e.g. HMAC) AND documented to retry with backoff, with a replayable event log for missed deliveries. differentiator

extensibility-webhook-reliability

Not scored by this record.

A public write API accepts externally originated orders into the POS as first-class tickets that fire to KDS/printers and land in reporting.

extensibility-order-injection-api

Not scored by this record.

Menu items, modifiers, and prices can be written and updated via API, not just read. differentiator

extensibility-menu-write-api

Not scored by this record.

Every core object the API can read (orders, menu, customers, employees, inventory) can also be written or updated via the same API. differentiator

extensibility-data-symmetry

Not scored by this record.

API rate limits are published as specific numeric quotas with documented throttling behavior and headers.

extensibility-published-rate-limits

Not scored by this record.

The vendor is a named DoorDash Preferred Integration Partner (DPIP) under the 2026 program requirements. differentiator

extensibility-doordash-preferred

Not scored by this record.

Direct, first-party certified integrations exist with DoorDash, Uber Eats, and Grubhub without requiring a paid middleware layer (Otter/Chowly/Deliverect/Checkmate). differentiator

extensibility-first-party-delivery-integrations

Not scored by this record.

The POS is a supported endpoint for at least two major aggregation middleware platforms (Deliverect, Chowly, Otter, Checkmate, ItsaCheckmate).

extensibility-middleware-compatibility

Not scored by this record.

Native, vendor-maintained connectors exist for QuickBooks Online and at least one other GL/accounting system, with mapped journal entries rather than CSV-only export.

extensibility-accounting-connectors

Not scored by this record.

Labor hours export natively to at least two named payroll providers (e.g. Gusto, ADP, Paychex, Paylocity) without manual re-keying.

extensibility-payroll-export

Not scored by this record.

Raw transaction-level data can be exported on a schedule to a customer-controlled destination (S3/SFTP/warehouse/Snowflake share), not only viewed in the vendor's reporting UI. differentiator

extensibility-bi-data-warehouse

Not scored by this record.

The vendor operates a public integrations marketplace listing named third-party apps that operators can browse and self-install.

extensibility-app-marketplace

Not scored by this record.

Operators can define custom fields or run vendor-hosted custom logic/scripts against POS objects without a vendor engineering engagement.

extensibility-custom-fields-scripting

Not scored by this record.

The vendor supports a headless/embedded mode where a third-party UI (kiosk, web ordering, drive-thru) drives the POS transaction engine via API.

extensibility-headless-embedded

Not scored by this record.

The vendor publishes an API changelog and a stated deprecation/notice policy for breaking changes.

extensibility-api-versioning-deprecation

Not scored by this record.

A complete historical data export (orders, customers, menu, payments metadata) is available to the operator on demand, in a documented machine-readable format, at contract end. differentiator

extensibility-data-portability-exit

Not scored by this record.

Order entry, ticket routing, and check printing continue on-terminal when the internet connection is lost.

reliability-offline-order-entry

Implied by the vendor's offline-capability claim; on-terminal ticket routing and check printing during an outage are not separately documented. https://www.maitredpos.com/ · retrieved 2026-08-01

Card payments can be accepted while offline via store-and-forward, not just cash-only fallback. differentiator

reliability-offline-card-auth

Not scored by this record.

The vendor publicly documents who bears the loss when a store-and-forward transaction declines after connectivity returns, and states any per-transaction or cumulative offline cap. differentiator

reliability-offline-decline-liability

Not scored by this record.

Multiple terminals continue to share a single check/table state over the local network while the internet is down (LAN-only degraded operation, not per-terminal islands). differentiator

reliability-lan-degraded-multi-terminal

Not scored by this record.

The vendor documents a local/on-premise transaction engine or edge server (not purely cloud-hosted request/response) for the ordering path. differentiator

reliability-local-transaction-engine

Not scored by this record.

Kitchen display and/or kitchen printer routing continues to function while offline.

reliability-offline-kds-printing

CLAIM: kitchen display and/or kitchen printer routing continues to function while offline. VERDICT: partial, grade C. NEW SURFACE: maitredpos.com WordPress REST census (wp-json/wp/v2/pages X-WP-Total 70, posts X-WP-Total 17, all read). EVIDENCE: (1) https://maitredpos.com/products/restaurant-pos/ FAQ: "Is Maitre'D cloud-based or on-premise? Maitre'D offers a hybrid approach, with local processing that keeps the restaurant running even if the internet goes down" and "Does Maitre'D work offline? Yes. Because core operations run locally, you can continue taking orders during an internet outage, with data syncing once the connection is restored." (2) Kitchen routing is performed by that local server: https://docs.maitredpos.com/maitred/maitred-complete-online-documentation/chap-4-point-of-sale-control/help-contents/workstation/workstation-overview.md: "The Back-Office separates all orders by logical printer and prints different coupons on the shared printer." (3) https://maitredpos.com/solutions/quick-service/ lists "Offline mode keeps service running during internet outages" directly above its KDS section ("Every order, whether it comes from the counter, drive-thru, online, or kiosk, is automatically rout[ed]"). SHORTFALL: the offline tolerance covers an INTERNET outage only; kitchen chit/KDS routing depends on the on-premises Back-Office server, and the vendor's own continuity mechanism for losing that server is a manual promotion of a workstation to Back-Office (Emergency Backup / redundant-server KB, already cited in this cell), so routing is not documented to survive a server or LAN outage. The vendor never states in one sentence that kitchen output continues offline; the yes-half is the combination of (1) and (2), hence C not B. Retrieved 2026-09-16. https://maitredpos.com/products/restaurant-pos/ · retrieved 2026-09-16 adversarially verified

The system automatically fails over to a backup printer or KDS station when a configured kitchen printer is unreachable, and alerts staff.

reliability-printer-fallback

The vendor enumerates its printing options and failure rerouting is not among them. POS Control / View / Options / Printing lists exactly: Automatic Redirection Table, Redirection Table by Revenue Center, Separate Course, Alternate Printout, Condensed Printout, Re-Open Check Without Kitchen Printing, Media on Bartender Invoice, Special Menu Printout, Modifier Exception Printing, Print Revenue Items as Modifiers, Print Modifiers to All Printers, Workstation and Polling (Mobile Printing), Port (EFR Server) and Print QR-Code. Redirection Tables — the one rerouting facility in the product — are documented as scheduled or scoped, not reactive: "Printer routes can be set by mode. This means that a certain POS workstation can print at one printer in the morning during the breakfast period, and print at another printer during the lunch period", optionally by Revenue Center instead. The Printer Type Status branch exposes only a raw status code, mask, delay and value returned to the Back-Office, with no documented action on failure and no staff alert. https://documentation.payfacto.com/POS/MaitreD/Fulldoc/Chap04_POS_Control/02-Options/POSControl-Printing.htm · retrieved 2026-08-03

The vendor documents its conflict-resolution behavior for edits made on two devices during a network partition (e.g. last-write-wins, merge, or operator prompt).

reliability-sync-conflict-handling

Not scored by this record.

The vendor publishes an explicit list of which features are unavailable offline (gift cards, loyalty lookup, refunds, manual card entry, text-to-pay).

reliability-offline-feature-matrix

Not scored by this record.

A public, per-component status page exists showing current and historical incident state without a login.

reliability-public-status-page

Not scored by this record.

A contractual uptime SLA with a stated percentage AND a service credit remedy is published or available in the standard agreement. differentiator

reliability-contractual-uptime-sla

Not scored by this record.

The vendor publishes written post-incident reports or root-cause summaries for major outages.

reliability-incident-postmortems

Not scored by this record.

24/7/365 live human support by phone is included in the base subscription, not sold as a premium support tier.

reliability-247-live-support

Not scored by this record.

The vendor offers in-person on-site installation and go-live support (first-party or certified dealer network), not remote-only self-install. differentiator

reliability-onsite-install

Not scored by this record.

The vendor performs the initial menu build as part of onboarding rather than leaving it entirely to the operator. differentiator

reliability-menu-build-service

Not scored by this record.

A hardware replacement/advance-exchange program with a stated turnaround time is included or purchasable.

reliability-hardware-replacement-sla

Not scored by this record.

Operators can trigger and retrieve their own data backup/restore, or the vendor publishes RPO/RTO figures for data recovery.

reliability-backup-restore

Not scored by this record.

The vendor publishes a current PCI DSS v4.0/4.0.1 Attestation of Compliance or equivalent (e.g. validated P2PE listing) covering the post-March-2025 future-dated requirements.

reliability-pci-dss-4-attestation

Not scored by this record.

Multi-factor authentication is enforceable on back-office and POS administrative logins, with role-based permissions.

reliability-mfa-role-based-access

Not scored by this record.

A public, free training library (video/LMS) and a practice/training mode on the terminal exist for staff onboarding.

reliability-self-serve-training

Not scored by this record.

Any terminal can assume the master/server role automatically if the designated primary terminal or local server fails. differentiator

reliability-failover-terminal-role

Not scored by this record.

Terminals support an automatic cellular/LTE failover for connectivity, first-party or documented.

reliability-cellular-backup

Not scored by this record.

Vendor publicly offers a month-to-month subscription with no minimum multi-year term commitment for its core POS software tier. differentiator

commercial-month-to-month-contract

Not scored by this record.

Vendor's published terms of service or MSA state no early termination fee / no liquidated damages for cancelling the software subscription before term end. differentiator

commercial-no-early-termination-fee

Not scored by this record.

The auto-renewal term and the required cancellation notice window (e.g. 30/60/90 days) are stated in publicly accessible contract terms rather than only in a signed quote.

commercial-autorenew-terms-published

The licence subscription terms are published as a public PDF on the parent's site (v.8 11/2024, French). Section 5, Duree du Contrat, states the agreement runs for an initial 12-month period and "sera renouvele automatiquement sur une base mensuelle ou annuelle, selon le cas, a moins que le client ou PayFacto ne fournisse un avis ecrit" — automatic renewal on a monthly or annual basis unless either party gives written notice. The notice window is stated for the monthly case earlier in the document: "Les clients ayant des abonnements mensuels peuvent annuler ce Contrat avec un preavis de 30 jours sans frais ni penalite" — 30 days' notice, no fee or penalty. Section 6 separately allows PayFacto to change prices on 30 days' written notice. Both the renewal term and a notice window are therefore in publicly accessible contract terms rather than only in a signed quote. https://payfacto.com/wp-content/uploads/2024/11/PAYFACTO_ABONNEMENT_DE-LICENCE_-_TERMES_CONDITIONS_v8_2024.pdf · retrieved 2026-08-03 · not refetchable · site policy · graded B when read

The POS software can be purchased and operated with a third-party payment processor of the operator's choice (no mandatory in-house processing lock). differentiator

commercial-processing-not-bundled

Not scored by this record.

Vendor publishes an interchange-plus (cost-plus) processing rate option with the markup stated as a specific bps + per-transaction figure, rather than only blended/flat card-present rates. differentiator

commercial-interchange-plus-published

Not scored by this record.

The processing agreement caps or prohibits unilateral vendor-initiated rate increases outside of pass-through interchange/network changes, or grants penalty-free exit on any increase. differentiator

commercial-rate-increase-clause

Not scored by this record.

Per-location and per-additional-terminal software pricing is published as specific dollar figures on the vendor's public site (not 'contact sales' only).

commercial-pricing-published

No pricing figures on maitredpos.com; the site offers only demo requests and a sales phone number. https://www.maitredpos.com/ · retrieved 2026-08-01

Individual modules (online ordering, KDS, loyalty, inventory, payroll, marketing) can be purchased à la carte and cancelled independently without repricing the base POS subscription. differentiator

commercial-module-unbundling

Not scored by this record.

All required terminals, KDS screens, and printers can be purchased outright at a published price, with no mandatory multi-year hardware lease or rental.

commercial-hardware-purchase-outright

The claim requires a published hardware price, and no hardware price is published. maitredpos.com has no hardware, terminals or pricing page at all — its navigation runs Restaurant POS, Virtuo, the six vertical solution pages, Payment Processing, Online Ordering, Mobile POS, KDS, Analytics, Functionalities, Ordering Modes, Integrations, Capital and the legal pages, and every commercial path terminates in a demo request or the +1 833-377-4787 sales line. The KDS page states only that the system "requires a compatible display screen in the kitchen" without model or price, and the PayFacto licence subscription terms cover software fees without a hardware schedule. Whether terminals can in fact be bought outright is not something the vendor states either way; what is established is that no outright purchase price exists in public. https://www.maitredpos.com/ · retrieved 2026-08-03

Vendor documents support for at least one non-proprietary/third-party hardware option (e.g. standard iPad, Epson/Star ESC/POS printers, generic cash drawer) rather than requiring vendor-only devices. differentiator

commercial-hardware-not-locked

Not scored by this record.

One-time implementation, menu-build, onboarding, and training fees are published as specific amounts or explicitly stated as $0.

commercial-implementation-fee-published

Not scored by this record.

Operators can self-serve export their full transactional history (orders, line items, payments, labor) to CSV or a documented API without contacting support or paying a fee.

commercial-data-export-self-serve

Not scored by this record.

Guest/customer records, loyalty balances or point ledgers, and gift-card liability balances are exportable in machine-readable form by the operator. differentiator

commercial-export-customer-and-loyalty

Not scored by this record.

Contract or documentation specifies a post-termination data retrieval window (a defined number of days during which the operator can still export their data) rather than immediate cutoff. differentiator

commercial-post-termination-export-window

Not scored by this record.

Published terms explicitly state the merchant owns its transaction and customer data, and constrain the vendor's right to use or resell that data (beyond aggregated/de-identified use) for its own products or marketing. differentiator

commercial-data-ownership-clause

Not scored by this record.

The POS is source-available or open source with a documented self-hosting option (source published under an OSI or source-available license, not merely an open API).

commercial-source-available-selfhost

Not scored by this record.

Vendor documents validated P2PE or hardware-encrypted card entry plus tokenization such that the merchant's PCI scope is reduced to SAQ A / SAQ P2PE-HW, and names the applicable SAQ.

commercial-pci-p2pe-tokenization

Not scored by this record.

Vendor documents PCI DSS v4.0.1 future-dated controls in effect since 31 Mar 2025 — notably MFA for all access to the cardholder data environment including POS and back-office logins, and (for hosted ordering pages) payment-page script integrity monitoring per Req 6.4.3/11.6.1.

commercial-pci-dss-4-controls

Not scored by this record.

Vendor states it holds a current SOC 2 Type II (or ISO 27001) attestation and will provide the report under NDA via a trust center or on request.

commercial-soc2-attestation

Not scored by this record.

Product provides in-app tooling for CCPA/CPRA and GDPR data-subject requests — locating, exporting, and deleting an individual guest's records — plus a published DPA the operator can execute.

commercial-privacy-dsar-tooling

Not scored by this record.

Vendor publishes an accessibility conformance report (VPAT/ACR) claiming WCAG 2.1 AA (or later) for its self-order kiosk and consumer web-ordering surfaces, including a documented tactile/audio non-visual access mode on kiosks. differentiator

commercial-wcag-kiosk-accessibility

Not scored by this record.

POS supports card-network-compliant dual pricing / cash discount or surcharging with automatic exclusion of debit and prepaid cards from any surcharge, and required receipt and menu-board disclosure of the fee. differentiator

commercial-dual-pricing-compliant

Not scored by this record.