ItsaCheckmate

menu-pricing-nested-modifiers

It maps menus across channels, so it must represent modifiers, but nesting depth and min/max/forced-selection handling are not published.

menu-pricing-modifier-price-by-parent-size

Checkmate is a sync layer, so what its menu schema can represent is the capability. The Modifier Disambiguation IDs page states: 'In some cases - a Modifier Items will have a different price when it's attached to a different Menu Item. In such cases we may use a Special Format for the Modifier Item id that allows us to easily determine the context - with CM_USE_ID in the middle', with the id form <uuid>##CM_USE_ID##MenuItem:<item-id>##ModifierItem:<mod-id>. Per-parent-item modifier pricing therefore survives the sync out to the marketplaces. Shortfall: it is carried as a separate context-qualified modifier instance per parent item - duplication with a disambiguation key, not a matrix - and there is no size dimension anywhere in the Get Menu schema; modifier objects expose a single scalar price and sizes appear as ordinary modifier items or separate menu items each with their own price. Checkmate cannot configure any of it either: 'Prices are established directly at the Point Of Sale (POS) systems rather than through the Checkmate Portal. We do not support individual pricing adjustments for items or modifiers on online menus', the only portal price control being a uniform Price Elevation percentage across all items and modifiers (support.itsacheckmate.com article 8127887582619). https://openapi-itsacheckmate.readme.io/reference/modifier-disambiguation-ids · retrieved 2026-08-04

menu-pricing-fractional-placement differentiator

Not scored by this record.

menu-pricing-half-and-half-rule differentiator

Not scored by this record.

menu-pricing-topping-quantity-tiers

The Get Menu reference gives modifier groups minimum_amount, maximum_amount and allow_modifier_multiple_quantity, and the menu meta object carries allows_mod_quantitieas [sic] - so modifier quantity is supported, but only as a repeat count of the same modifier, which is exactly the mechanism this claim distinguishes tiers from. Shortfall: no tier construct and no price-multiplier field exists in the schema - searching the full Get Menu reference payload returns zero occurrences of 'multiplier', and a modifier object exposes only id, name, price, description, suspend_until, is_alcohol, nutritional_info and a nested modifier_groups array. Light/regular/extra can therefore only travel as separate modifier items each with a flat price, and Checkmate cannot set those prices: 'We do not support individual pricing adjustments for items or modifiers on online menus; all prices must originate from the POS' (support.itsacheckmate.com article 8127887582619). https://openapi-itsacheckmate.readme.io/reference/getting-started-with-your-api-1 · retrieved 2026-08-04

menu-pricing-size-style-matrix differentiator

Not scored by this record.

menu-pricing-included-allowance differentiator

Not scored by this record.

menu-pricing-combos

Not scored by this record.

menu-pricing-upsell-prompts differentiator

Not scored by this record.

menu-pricing-86-propagation

Not scored by this record.

menu-pricing-countdown-auto-86 differentiator

Not scored by this record.

menu-pricing-dayparting

Not scored by this record.

menu-pricing-channel-price-books

Not scored by this record.

menu-pricing-dual-pricing differentiator

Not scored by this record.

menu-pricing-versioning-effective-dates differentiator

Not scored by this record.

menu-pricing-franchise-hierarchy differentiator

Not scored by this record.

menu-pricing-allergen-nutrition

Not scored by this record.

menu-pricing-recipe-linkage differentiator

Not scored by this record.

menu-pricing-3p-menu-push

Not scored by this record.

menu-pricing-dynamic-pricing

Not scored by this record.

payments-processor-choice differentiator

Not scored by this record.

payments-published-rates differentiator

Not scored by this record.

payments-dual-pricing differentiator

Not scored by this record.

payments-surcharge-guardrails differentiator

Not scored by this record.

payments-emv-nfc

No first-party payment terminals; card acceptance sits with the marketplace or the integrated POS. https://itsacheckmate.com/ · retrieved 2026-08-01

payments-softpos-tap-to-pay differentiator

Not scored by this record.

payments-pay-at-table

Not scored by this record.

payments-qr-guest-pay differentiator

Not scored by this record.

payments-tip-adjust

Not scored by this record.

payments-tip-pooling differentiator

Not scored by this record.

payments-offline-store-and-forward differentiator

Not scored by this record.

payments-offline-decline-liability differentiator

Not scored by this record.

payments-gift-cards

First-party gift cards do exist, on Checkmate Direct Ordering: 'Direct Ordering supports digital gift cards that can be created, activated, and loaded with credit for customers to use at checkout' (support article 41206446643483). Balances are live at the point of redemption - the guest presents a QR code or the card number, 'The gift card balance is applied to the total', and 'Gift card balances can be used for full or partial payment'. Shortfall: digital-only and effectively single-POS. 'Only Direct Ordering Digital Gift Cards can be used with this process. Physical gift cards and other gift card systems are not supported', and the only documented in-store, phone and drive-thru redemption path requires 'Toast POS with the Direct Ordering Digital Gift Card integration enabled'. No documentation was found for in-store redemption on any other integrated POS, so redemption across every location in a mixed-POS group is not established. https://support.itsacheckmate.com/hc/en-us/articles/38072866230299-Using-Digital-Gift-Cards-with-Toast-POS · retrieved 2026-08-04

payments-house-accounts

Not scored by this record.

payments-split-tender

Not scored by this record.

payments-refund-void-controls

Role-gated refunds and voids are documented for Direct Ordering. Adding Users and Managing Permissions defines five ranked roles (Admin, Catering Manager, Manager, Cashier, Employee) and per-function minimum-role settings including 'Refund Orders', 'Cancel Orders', 'Edit Orders - Quick Edit' and 'Edit Orders - Full Edit': 'If the role of Admin is assigned, only users with the Admin role can cancel orders.' Processing and Calculating Refunds (article 37713905696411) confirms the gate - 'A refund can be requested from Checkmate Support or, depending on account permissions, processed directly from the Direct Ordering Admin Panel' - and defines voids: uncharged Pending/Open orders 'are canceled (voided) instead, in full only, with no partial voids', while 'a refund cannot be reversed once it is processed.' Shortfall: the audit half of the claim is not documented - no article describes an audit log, immutable or otherwise, identifying who processed a refund or void - and the discount and no-sale halves have no analogue because Checkmate has no register or cash drawer; authorization is a role threshold at login, not a manager-PIN-at-terminal approval. https://support.itsacheckmate.com/hc/en-us/articles/26312240204827-Adding-Users-and-Managing-Permissions · retrieved 2026-08-04

payments-chargeback-tooling differentiator

Not scored by this record.

payments-card-on-file differentiator

Not scored by this record.

payments-payout-timing differentiator

Not scored by this record.

payments-multi-entity-routing differentiator

Not scored by this record.

payments-p2pe-pci4

Not scored by this record.

delivery-driver-roster

Product is marketplace channel management; no in-house driver entity, clock-in, or run history is documented. https://itsacheckmate.com/ · retrieved 2026-08-01

delivery-dispatch-board

The Admin Panel orientation enumerates the order screens - 'Orders Overview: Provides an overview of all orders, including today's orders, upcoming orders, and held orders' and 'Order Management: Manages open and upcoming orders at the store level' - and neither is a dispatch board. Delivery is fulfilled by third-party last-mile providers, not own drivers: store settings carry 'Delivery Integration, Delivery Service Provider Setup', the integrations list names DoorDash Drive, Relay and Uber Direct, and the Delivery report 'reviews delivery order data for orders fulfilled through a delivery provider'. No driver entity exists anywhere in the product (see delivery-driver-roster), so a screen showing driver availability or batching 2+ orders onto one driver's run has nothing to operate on. The only driver artefact in the documentation is the Driver Wait Time Report (article 29732578925851) on marketplace couriers' waits, 'currently available only for DoorDash and Uber Eats' with data 'at least two days old' - a retrospective report, not dispatch. Re-pointed 2026-08-12: the article was renamed from "Introduction to the Direct Ordering Admin Panel" to "Navigating the Direct Ordering Admin Panel". Same Zendesk article id (26107840524187), same document; both quoted passages were re-verified as still present. On this host the slug is decorative and self-correcting, so the old URL still resolves. https://support.itsacheckmate.com/hc/en-us/articles/26107840524187-Navigating-the-Direct-Ordering-Admin-Panel · retrieved 2026-08-12

delivery-route-map differentiator

Not scored by this record.

delivery-driver-tracking differentiator

Not scored by this record.

delivery-zones-polygon differentiator

Not scored by this record.

delivery-zone-pricing

The address-validation half is documented: each store's revenue center has a delivery zone (circular radius or a custom shape drawn on the map), the customer enters a delivery address and 'Direct Ordering automatically checks which store locations deliver to that address', with numbered zone priorities resolving overlaps between nearby stores. Shortfall: zones gate eligibility only. Each revenue center has exactly one zone, and nothing in the article attaches a delivery fee, an order minimum, or a quoted promise time to a zone, so there is no construct for near/far pricing tiers. The only documented fee path is flat and out-of-band: 'Sending Delivery Fees through your POS' (article 8126991461147) says to add the fee in the POS and email support@itsacheckmate.com to have it applied per ordering platform. An 'Advanced Delivery' entry and a Surcharges page appear in the Admin Panel settings list, but no public article documents per-zone fee, minimum, or promise-time configuration. https://support.itsacheckmate.com/hc/en-us/articles/26310661867035-Setting-up-Delivery-Zones · retrieved 2026-08-04

delivery-address-validation

Not scored by this record.

delivery-driver-comp differentiator

Not scored by this record.

delivery-cash-reconcile

Not scored by this record.

delivery-daas-dispatch

Not scored by this record.

delivery-daas-fallback differentiator

Not scored by this record.

delivery-3p-direct-integration differentiator

Not scored by this record.

delivery-3p-injection

Not scored by this record.

delivery-menu-push

Not scored by this record.

delivery-86-sync

Not scored by this record.

delivery-store-pause

Not scored by this record.

delivery-3p-reconciliation differentiator

Not scored by this record.

delivery-injection-error-visibility differentiator

Not scored by this record.

delivery-tracking-page

Not scored by this record.

delivery-promise-time differentiator

Not scored by this record.

delivery-offline-behavior

Not scored by this record.

digital-first-party-web

Site markets first-party web and app ordering plus kiosk alongside marketplace channels; commission structure and domain branding are not specified. https://itsacheckmate.com/ · retrieved 2026-08-01

digital-menu-single-source

Core product: EveryWare unified channel and menu management, centrally managing menus across marketplaces and syncing to POS. Reinforced by DoorDash 2026 Preferred Integration Partner status, which requires real-time menu syncing. https://itsacheckmate.com/ · retrieved 2026-08-01

digital-native-app differentiator

Not scored by this record.

digital-account-saved-payment

All three elements are in the Direct Ordering admin documentation. Saved cards: 'By default, logged-in guests can save credit cards to their profile for faster checkout on future orders', configurable brand-wide across 'both the Web App and the Mobile App' with Prevent / Hide / Guest Choice options; cards live with the payment processor (NMI or Stripe, per How Credit Card Payments Work, article 26312726330779). Saved addresses: the Customer Details page lists 'Address: the customer's saved address or addresses' with unit number and last-used date (article 37713575428635). Reorder: 'For a customer with a registered Direct Ordering account, signed in with a verified email address, reordering a past order and paying with a saved credit card takes only a few clicks' - from the homepage for the most recent order or from Order History for older ones - plus a Favorites tile for one-tap access to favorited items (article 22212398288923). https://support.itsacheckmate.com/hc/en-us/articles/39186287279131-Managing-Saved-Credit-Cards-for-Logged-In-Guests · retrieved 2026-08-04

digital-upsell-engine differentiator

Not scored by this record.

digital-scheduled-pacing

Not scored by this record.

digital-fulfillment-modes

Not scored by this record.

digital-qr-table

Not scored by this record.

digital-kiosk differentiator

Not scored by this record.

digital-group-ordering

Not scored by this record.

digital-catering-portal differentiator

Not scored by this record.

digital-voice-ai-phone differentiator

Not scored by this record.

digital-drivethru-ai

Not scored by this record.

digital-sms-ordering

Not scored by this record.

digital-google-order differentiator

Not scored by this record.

digital-apple-business-connect

Not scored by this record.

digital-loyalty-attach

Not scored by this record.

digital-subscriptions

Not scored by this record.

digital-promo-parity

Not scored by this record.

digital-guest-data-ownership differentiator

Not scored by this record.

digital-checkout-pci-sca

Not scored by this record.

digital-surcharge-transparency differentiator

Not scored by this record.

guest-loyalty-unified-profile

A single Direct Ordering profile per guest is documented - the Customer Details page carries contact details, loyalty program, tier, points and credit, full order history and saved addresses (article 37713575428635) - and in-store POS transactions can land on that same loyalty account: staff look the guest up by QR code, phone or email at the register, and a missed transaction 'can be added manually to the guest's loyalty account by entering the purchase details into the system within 24 hours'. Shortfall: the in-store leg is documented only for Toast POS, and attachment is staff-initiated identification at checkout rather than an automatic match - 'Linking a payment card in the app does not automatically earn points for in-store purchases. Guests must still identify themselves at the Toast POS by scanning their QR code or providing their phone number or email at checkout.' Kiosk orders are nowhere documented as attaching to the profile, and no dedup/merge behavior is documented anywhere - the closest article, Updating Customer Email Addresses (26331485594907), covers changing a login email, not merging duplicate profiles. https://support.itsacheckmate.com/hc/en-us/articles/29361529216923-Earning-and-Redeeming-Loyalty-with-Toast-In-Store · retrieved 2026-08-04

guest-loyalty-thirdparty-identity-attach differentiator

Not scored by this record.

guest-loyalty-accrual-models

Site lists loyalty among its solutions, but accrual model configuration is not documented publicly.

guest-loyalty-tiers differentiator

Not scored by this record.

guest-loyalty-offline-behavior differentiator

Not scored by this record.

guest-loyalty-offer-stacking-rules differentiator

Not scored by this record.

guest-loyalty-targeted-offers differentiator

Not scored by this record.

guest-loyalty-rfm-segmentation differentiator

Not scored by this record.

guest-loyalty-lifecycle-automation

Trigger-based always-on campaigns are a documented Direct Ordering feature, distinct from one-off sends. Setting Up Automated Email Campaigns: 'An automated email campaign sends emails to guests based on one of the following trigger points' - Birthday (a set number of days before, on, or after the birthday), Last Order Date (on, or a set number of days after, the last order date: the lapsed win-back case), and Order Placed (on, or a set number of days after, an order: the post-purchase thank-you case). Reward Events (article 33406731592347) repeats the pattern on the rewards side: 'Automated Reward Event: a recurring reward triggered by events such as birthdays, last orders, or registrations', the registration trigger covering the first-visit welcome. Tier attainment also delivers 'Automated Rewards: rewards are added to customer accounts automatically and sent by email, SMS, and push notification' (Types of Loyalty Programs, article 26309755876379). https://support.itsacheckmate.com/hc/en-us/articles/29659156081563-Setting-Up-Automated-Email-Campaigns · retrieved 2026-08-04

guest-loyalty-native-email-sms differentiator

Not scored by this record.

guest-loyalty-consent-management

Not scored by this record.

guest-loyalty-10dlc-registration

Not scored by this record.

guest-loyalty-campaign-attribution differentiator

Not scored by this record.

guest-loyalty-data-export-portability differentiator

Not scored by this record.

guest-loyalty-cdp-event-api differentiator

Not scored by this record.

guest-loyalty-review-capture-routing differentiator

Not scored by this record.

guest-loyalty-referral-program

Not scored by this record.

guest-loyalty-wallet-pass differentiator

Not scored by this record.

guest-loyalty-privacy-rights-tooling

Not scored by this record.

guest-loyalty-redemption-fraud-controls

Not scored by this record.

guest-loyalty-ai-offer-recommendation differentiator

Not scored by this record.

guest-loyalty-stored-value-gift

Not scored by this record.

labor-clock-in-at-pos

No labor or time-and-attendance product in the catalog. https://itsacheckmate.com/ · retrieved 2026-08-01

labor-photo-punch-verification differentiator

Not scored by this record.

labor-geofenced-mobile-punch

Not scored by this record.

labor-offline-time-punch differentiator

Not scored by this record.

labor-granular-rbac

Permissions are granted per discrete action, not by fixed tier. The admin guide enumerates individually assignable permissions in six sections: Menu (Add Items or Modifiers, Edit Item or Modifier Names, Edit Tax Rate, Edit Modifier Group Min/Max, Edit Price Elevation Percent, Sort Menu Items, Delete Menu Items or Modifiers, Toggle Menu Item Availability, 'Push, Pull, and Revert Menu'), Location (Create/Update/Manage Location, Toggle Store Status, Update Holiday Hours, Update Kitchen Prep Time, Access and Configure Integration Settings), User (Create, Update, Delete, Archive, Manage Users), Partner, Insightful Analytics - where every report is separately grantable (View Order Summary Reports, View Top Selling Items Report, View Sold Out Frequency Report, View Promo Analysis Report, View System Health Report, Customize Alerts) - and Other (View Credentials, Edit Credentials, Refunds Dispute Access, View Account Reconciliation, View Order Errors). 'The master user can assign these permissions to control what other users can view, modify, or manage.' Per-location scoping is explicit and separate: the Manage User Access interface lets an admin 'view the assigned locations' and assign or unassign locations or brands per user, and archived users retain 'permissions, preferences, and location assignments' (article 8132791104411). The register-side actions in the claim's parenthetical (void, comp, drawer open) have no analogue because Checkmate has no terminal. https://support.itsacheckmate.com/hc/en-us/articles/8132477413915-Manage-User-Access-Permissions-Explained · retrieved 2026-08-04

labor-manager-override-audit

Individual attribution exists for the privileged actions Checkmate does have, and it is queryable after the fact through the Reporting API. Sold Out Items Details exposes sold_out_action_started_at and sold_out_action_started_by ('Email or identifier of the person who marked the item as sold out'), sold_out_action_ended_at, sold_out_action_ended_by, reason, offline_hours and times_went_offline; Item Sold Out Events adds user_id plus a superseded flag and next_pushed_event_id; Order Details records asker_id, assignee_id, assigned_to, resolved_by, reviewer_id, submitter_id and canceled_by against each order error. Shortfall: Checkmate has no register and documents no manager-override or approval-at-the-terminal flow, so the specific artefact the claim describes does not exist here; no in-portal audit-log view is documented anywhere in the Account Management or Portal sections; and nothing in the documentation asserts the log is immutable. https://support.itsacheckmate.com/hc/en-us/articles/30504461783963-Reporting-API-Internal-Data-Tables · retrieved 2026-08-04

labor-native-scheduling differentiator

Not scored by this record.

labor-demand-labor-forecast differentiator

Not scored by this record.

labor-realtime-labor-percent differentiator

Not scored by this record.

labor-overtime-prevention differentiator

Not scored by this record.

labor-break-compliance-by-state differentiator

Not scored by this record.

labor-fair-workweek-support

Not scored by this record.

labor-minor-labor-rules

Not scored by this record.

labor-tip-pooling-rules

Not scored by this record.

labor-tip-distribution-audit-trail

Not scored by this record.

labor-qualified-tips-w2-reporting differentiator

Not scored by this record.

labor-native-payroll differentiator

Not scored by this record.

labor-payroll-export-formats

Not scored by this record.

labor-shift-swap-workflow differentiator

Not scored by this record.

labor-digital-onboarding-i9

Not scored by this record.

labor-server-performance-metrics differentiator

Not scored by this record.

inventory-recipe-bom-costing

No inventory or recipe costing product; the catalog is ordering, channels, kiosk, voice, loyalty and reconciliation. https://itsacheckmate.com/ · retrieved 2026-08-01

inventory-unit-conversion-yields

No inventory module exists in the published product catalog. https://itsacheckmate.com/ · retrieved 2026-08-01

inventory-theoretical-vs-actual differentiator

Not scored by this record.

inventory-realtime-depletion differentiator

Not scored by this record.

inventory-86-auto-sync differentiator

Not scored by this record.

inventory-count-modes

No inventory counting product is offered. https://itsacheckmate.com/ · retrieved 2026-08-01

inventory-mobile-count-offline

Not scored by this record.

inventory-vendor-catalogs-edi differentiator

Not scored by this record.

inventory-invoice-ocr differentiator

Not scored by this record.

inventory-price-change-alerts differentiator

Not scored by this record.

inventory-par-auto-suggest differentiator

Not scored by this record.

inventory-waste-logging

Not scored by this record.

inventory-transfers

Not scored by this record.

inventory-commissary

Not scored by this record.

inventory-lot-traceability

Not scored by this record.

inventory-shelf-life-expiry

Not scored by this record.

inventory-bar-partial-bottle

Not scored by this record.

inventory-cogs-gl-export

Not scored by this record.

inventory-native-not-partner differentiator

Not scored by this record.

inventory-menu-margin-linkage differentiator

Not scored by this record.

reporting-realtime-dashboard

Markets financial reconciliation and cross-channel reporting; refresh latency, browser plus mobile access are not specified. https://itsacheckmate.com/ · retrieved 2026-08-01

reporting-eod-closeout

Reconciliation tooling exists, but it reconciles marketplace payouts, not a POS end-of-day cash and tender close-out.

reporting-pmix-modifier-level

Modifier-level product mix is real. The Top Selling Items report has three tabs - Overview, 'Item Details: Provides detailed sales data for each item' and 'Modifier Details: Shows detailed sales data for modifiers' - with filters at the top of the page and the ability to 'Add or remove columns, fields, and specific items'. The underlying Sold Items Details API confirms the grain and the measures: item_name, item_type ('Type of the item (e.g., modifier_item)'), quantity, subtotal ('Subtotal amount for the sold item, excluding taxes'), location_id, order_source, created_date. Shortfall: the only sales measure documented is a tax-exclusive subtotal, with no separate net-of-discount or net-of-refund figure alongside it, and the documented slicing dimensions are location, ordering platform and date - neither the Using Filters guide (article 22530557028251) nor any Reporting API field list mentions a daypart or a revenue-center filter, which follows from Checkmate seeing only digital-channel orders rather than the whole restaurant. https://support.itsacheckmate.com/hc/en-us/articles/22540386187291-Insights-Top-Selling-Items · retrieved 2026-08-04

reporting-comps-voids-audit

Not scored by this record.

reporting-cash-over-short

Not scored by this record.

reporting-labor-productivity

Not scored by this record.

reporting-server-scorecards differentiator

Not scored by this record.

reporting-channel-profitability differentiator

Not scored by this record.

reporting-multiloc-drilldown differentiator

Not scored by this record.

reporting-custom-report-builder differentiator

Not scored by this record.

reporting-scheduled-delivery

Not scored by this record.

reporting-raw-warehouse-export differentiator

Not scored by this record.

reporting-public-api differentiator

Not scored by this record.

reporting-webhooks differentiator

Not scored by this record.

reporting-api-not-upcharged differentiator

Not scored by this record.

reporting-tier-paywall differentiator

Not scored by this record.

reporting-history-retention differentiator

Not scored by this record.

reporting-anomaly-alerts differentiator

Not scored by this record.

reporting-nl-query

Not scored by this record.

reporting-guest-cohorts differentiator

Not scored by this record.

reporting-sales-forecast differentiator

Not scored by this record.

reporting-tip-tax-compliance

Not scored by this record.

multi-location-org-hierarchy

Serves enterprise brands and franchises at scale, which implies hierarchy, but no named multi-level org object is documented.

multi-location-central-menu-publish

Central menu management pushes to selected channels and locations; a publish/version history showing what, when and by whom is not documented. https://itsacheckmate.com/ · retrieved 2026-08-01

multi-location-local-override-policy differentiator

Not scored by this record.

multi-location-price-zones

Channel-specific menu pricing is implicit in marketplace markup management, but per-location and per-daypart tiers are not documented.

multi-location-scheduled-publish differentiator

Not scored by this record.

multi-location-new-store-template differentiator

Not scored by this record.

multi-location-corp-vs-franchisee-roles differentiator

Not scored by this record.

multi-location-royalty-calculation differentiator

Not scored by this record.

multi-location-royalty-collection

Not scored by this record.

multi-location-consolidated-reporting

Not scored by this record.

multi-location-normalized-item-rollup differentiator

Not scored by this record.

multi-location-cross-location-giftcard

Not scored by this record.

multi-location-cross-location-loyalty

Not scored by this record.

multi-location-multi-brand differentiator

Not scored by this record.

multi-location-multi-tax-jurisdiction

Not scored by this record.

multi-location-multi-currency-locale

Not scored by this record.

multi-location-config-audit-log differentiator

Not scored by this record.

multi-location-enterprise-sso differentiator

Not scored by this record.

multi-location-enterprise-api differentiator

Not scored by this record.

multi-location-central-labor-policy

Not scored by this record.

extensibility-public-api-docs

REPLACES an undated first-pass placeholder that said 'Site references a Developer Marketplace but routes to a Partner With Us contact flow; no publicly readable API reference was found' -- while three cells in this same record cite openapi-itsacheckmate.readme.io/reference/ pages at grade A, retrieved 2026-08-04, including extensibility-oauth-partner-apps quoting the portal's own OAuth statement. Re-fetched 2026-09-01: HTTP 200 anonymously; robots.txt (231 b) allows / and bars only readme.io internals (/cdn-cgi/ carried as a must-refuse control and correctly refused). The reference renders its content server-side without a session -- the 'Get Menu' page shows its method and URL in the open ('get https://sandbox-api.itsacheckmate.com/api/v2/menu/{order_source}', 'Returns the latest menu for your location') and its navigation enumerates the whole v2.2 surface: Onboarding & OAuth 2.0 Flow (Introduction, Scopes, App Registration, Authorisation Request, Bulk Special Case, Activating your Location), Open API v2.2 APIs (Get Token / Refresh Token, Get Token Details, Get Location, Activate Location, Get Menu, Submit Order / Group Order), an Error Library, a Webhooks section, and a Postman collection. SHORTFALL, recorded not scored: 'Log In' appears in the site chrome and the Recent Requests panel says 'Log in to see full request history' -- that gates request logging, not the reference. https://openapi-itsacheckmate.readme.io/reference/getting-started-with-your-api-1 · retrieved 2026-09-01

extensibility-api-access-cost differentiator

Not scored by this record.

extensibility-partner-revshare

Not scored by this record.

extensibility-free-sandbox differentiator

Not scored by this record.

extensibility-oauth-partner-apps

The Marketplace for Developers portal states 'ItsaCheckmate uses the OAuth 2.0 protocol for authentication and authorization'. The grant is operator-initiated inside the merchant's own portal: the restaurant user opens the Market Place page, sees the third-party application listed with state 'Authorization Required', clicks Authorize and is shown a consent popup saying the app will have access to the location provided in the request, its menus, and the ability to place orders on that location; the app then receives a single-use verification code at its redirect URI and exchanges it for an access token plus refresh token. Grants are per location - 'For every location you want access for, you need to generate seprate [sic] pair of tokens' - and individually revocable: 'At any point of time after the authorization state has been moved to In progress, you can click Disconnect to destroy your current access tokens and start over'. Resource scopes are enforced, not merely described: the Get Menu endpoint states 'You can only access this API if you have an access token issued with the scope menus' and Submit Order 'with the scope orders'. No shared static API key path appears anywhere in the v2.2 reference. https://openapi-itsacheckmate.readme.io/reference/authorisation-request · retrieved 2026-08-04

extensibility-webhooks-push

DoorDash Preferred Integration Partner status implies real-time order and 86ing signaling, but Checkmate publishes no webhook documentation.

extensibility-webhook-reliability differentiator

Not scored by this record.

extensibility-order-injection-api

Not scored by this record.

extensibility-menu-write-api differentiator

Not scored by this record.

extensibility-data-symmetry differentiator

Not scored by this record.

extensibility-published-rate-limits

Not scored by this record.

extensibility-doordash-preferred differentiator

Not scored by this record.

extensibility-first-party-delivery-integrations differentiator

Not scored by this record.

extensibility-middleware-compatibility

Not scored by this record.

extensibility-accounting-connectors

Not scored by this record.

extensibility-payroll-export

Not scored by this record.

extensibility-bi-data-warehouse differentiator

Not scored by this record.

extensibility-app-marketplace

Not scored by this record.

extensibility-custom-fields-scripting

Not scored by this record.

extensibility-headless-embedded

Not scored by this record.

extensibility-api-versioning-deprecation

Not scored by this record.

extensibility-data-portability-exit differentiator

Not scored by this record.

reliability-offline-order-entry

No on-terminal software; order entry continuity is the integrated POS vendor's responsibility. https://itsacheckmate.com/integrations/ · retrieved 2026-08-01

reliability-offline-card-auth differentiator

Not scored by this record.

reliability-offline-decline-liability differentiator

Not scored by this record.

reliability-lan-degraded-multi-terminal differentiator

Not scored by this record.

reliability-local-transaction-engine differentiator

Not scored by this record.

reliability-offline-kds-printing

Checkmate does drive kitchen printers and KDS screens — the Portal FAQ heading is 'Do tickets print or show up on KDS screens instantly?' — but it drives them through the integrated POS from its own cloud, with no local component to keep routing while offline. The documented failure path is human, not device: 'If an order cannot be sent through our integration, our team will contact you via pre-established channels to ensure you are aware of the order and can complete it before the driver arrives.' The Clover printing path is likewise triggered only 'once the order is injected into the POS system', and a print that does not land within two minutes produces an email plus a web receipt, with the ticket reprinting only 'when the printer is back online' (article 8194923674139). Supersedes an earlier rationale that wrongly asserted Checkmate has no kitchen printing or KDS product at all; see reliability-printer-fallback. https://support.itsacheckmate.com/hc/en-us/articles/26977712762907 · retrieved 2026-08-04

reliability-printer-fallback

The alerting half is documented; the automatic failover half is not. Clover Native Printing 'triggers a print to the order printer once the order is injected into the POS system', 'sends a failed printing email to the user if the job is not printed within two minutes of the request', and 'informs the user about the unavailability of the printer to print the order receipt via email. Also, it provides basic order details and a link to view the HTML version of the order receipt by selecting the Web Receipt... When the printer is back online, the order receipt prints as requested.' Shortfall: the recovery path is an email alert plus a web receipt and a deferred reprint, not an automatic re-route to a backup printer or KDS station; it is documented only for the Clover integration; and for other POS the ticket-routing guidance sends the operator into the POS back end instead ('Ensure that all items in your integrated menu(s) have the correct Prep Station assigned to them', article 8159680010267). Orders that cannot be injected at all fall back to human outreach rather than a device: 'If an order cannot be sent through our integration, our team will contact you via pre-established channels' (Portal FAQs, article 26977712762907). https://support.itsacheckmate.com/hc/en-us/articles/8194923674139-Clover-Native-Printing · retrieved 2026-08-04

reliability-sync-conflict-handling

Not scored by this record.

reliability-offline-feature-matrix

Not scored by this record.

reliability-public-status-page

Not scored by this record.

reliability-contractual-uptime-sla differentiator

Not scored by this record.

reliability-incident-postmortems

Not scored by this record.

reliability-247-live-support

Not scored by this record.

reliability-onsite-install differentiator

Not scored by this record.

reliability-menu-build-service differentiator

Not scored by this record.

reliability-hardware-replacement-sla

Not scored by this record.

reliability-backup-restore

Not scored by this record.

reliability-pci-dss-4-attestation

Not scored by this record.

reliability-mfa-role-based-access

Not scored by this record.

reliability-self-serve-training

Not scored by this record.

reliability-failover-terminal-role differentiator

Not scored by this record.

reliability-cellular-backup

Not scored by this record.

commercial-month-to-month-contract differentiator

Not scored by this record.

commercial-no-early-termination-fee differentiator

Not scored by this record.

commercial-autorenew-terms-published

Site claims 'flexible contracts' but publishes no contract terms, no auto-renewal term, and no cancellation notice window. https://itsacheckmate.com/ · retrieved 2026-08-01

commercial-processing-not-bundled differentiator

Not scored by this record.

commercial-interchange-plus-published differentiator

Not scored by this record.

commercial-rate-increase-clause differentiator

Not scored by this record.

commercial-pricing-published

Site claims 'transparent fees' but publishes no dollar figures anywhere; engagement is via contact sales only. https://itsacheckmate.com/ · retrieved 2026-08-01

commercial-module-unbundling differentiator

Not scored by this record.

commercial-hardware-purchase-outright

Kiosk and digital menu board hardware is offered, but no published purchase price or lease terms were found.

commercial-hardware-not-locked differentiator

Not scored by this record.

commercial-implementation-fee-published

Not scored by this record.

commercial-data-export-self-serve

Not scored by this record.

commercial-export-customer-and-loyalty differentiator

Not scored by this record.

commercial-post-termination-export-window differentiator

Not scored by this record.

commercial-data-ownership-clause differentiator

Not scored by this record.

commercial-source-available-selfhost

Not scored by this record.

commercial-pci-p2pe-tokenization

Not scored by this record.

commercial-pci-dss-4-controls

Not scored by this record.

commercial-soc2-attestation

Not scored by this record.

commercial-privacy-dsar-tooling

Not scored by this record.

commercial-wcag-kiosk-accessibility differentiator

Not scored by this record.

commercial-dual-pricing-compliant differentiator

Not scored by this record.