Infor

order-capture-floor-plan-editor

Not scored by this record.

order-capture-seat-level

Not scored by this record.

order-capture-coursing-hold-fire

Not scored by this record.

order-capture-split-merge

User Guide 3.0.27 ch.2 documents 'Separating a check per guest' (tap New Check per guest, or Separate Checks to auto-create a check for every guest), 'Combining checks of guests in a single table number' (Check To), 'Moving a check to an existing table'/'to a new table' (Move Check), and 'Merging checks' with two named merge styles — Merge Seats ('combine the menu items of guests from different table numbers to a single table number') and Append Seats. By-item splitting is 'Moving a menu item to another guest'/'Sharing a menu item' (cost 'split equally between the guests'); even N-way is Split Evenly ('print the receipt with the amount due divided among guests'); arbitrary amounts come via 'Processing a split tender transaction' — 'splitting a single check transaction into two or more transactions with any combination of payment options', keying a cash or credit amount and leaving a remaining balance. Merge is documented for a 'sent check'; behaviour after a partial payment is not addressed. https://docs.infor.com/pos/3.0.27/en-us/useradminlib/user/pos_3.0.27_user__en-us.pdf · retrieved 2026-08-03

order-capture-bar-tab-preauth differentiator

Not scored by this record.

order-capture-transfer-audit

Not scored by this record.

order-capture-native-handheld

Not scored by this record.

order-capture-offline-order-entry

An offline mode demonstrably exists and the terminal is local-first, but its scope is never published. Evidence for: the Connectivity indicator is a three-state light on the sign-in screen — green 'connected to the Internet and the Infor POS cloud', yellow 'connected to the Internet, but not to the Infor POS cloud', red 'not connected to the Internet' — so the application runs and signs staff in while disconnected. Architecture is local-first: 'A revenue center is either a primary terminal or a combination of primary and client Infor POS terminals in a store. Client terminals send data gathered from using Infor POS to a master terminal. The primary terminal then consolidates the data and uploads it to an Infor POS database', and a Backup RVC function assigns primary/backup roles between revenue centers. Offline tender is documented twice: the report glossary defines Offline credit as 'The total amount of credit card authorization requests entered in offline mode and waiting for authorization' (it is also a line on the Employee Summary Report), and 'Processing offline transactions for a stored-value card' states 'If the internet connection is down, you can process a stored-value card payment as an offline transaction and close the check. The transaction through the card payment processor queues up for automatic processing when the Internet is re-established', with a Payment online function that forces a processor offline. Named shortfall: the second half of the claim is unmet — no guide in the 3.0.27 library contains an offline-operation section enumerating what does and does not work while disconnected. Nothing states whether kitchen chits still print or route, whether menu and configuration changes remain available, whether cash tender is unaffected, or how long the offline credit queue may grow; the only 'internet is down' instruction in 56 pages concerns stored-value cards, and even there offline behaviour is disclaimed to the provider ('Offline capabilities of stored-value cards depend on its provider'). https://docs.infor.com/pos/3.0.27/en-us/useradminlib/user/pos_3.0.27_user__en-us.pdf · retrieved 2026-08-04

order-capture-qr-same-check differentiator

Not scored by this record.

order-capture-kiosk-first-party differentiator

Not scored by this record.

order-capture-drive-thru

Not scored by this record.

order-capture-drive-thru-timers

Not scored by this record.

order-capture-voice-ai differentiator

Not scored by this record.

order-capture-throttling differentiator

Not scored by this record.

order-capture-scheduled-orders

User Guide 3.0.27, 'Scheduling an order': Schedule Order takes a date and a time, items are then added and sent, and 'The check is automatically sent to the kitchen on the specified date and time. You can configure the time when the check is sent to the kitchen minutes before the specified time' — i.e. a configurable lead time and a fire-time injection rather than print-on-receipt. A schedule limit (e.g. seven days out) is configurable, scheduled orders are shown on a dashboard, and 'You can modify the menu items, date, and time of both unpaid and paid scheduled orders prior to the specified schedule'. The digital channel has its own switch: OrderNow Admin Portal 'Configuring scheduled orders' = Order > Future Orders check box plus optional kitchen service start/end times. Lead-time changes are made via an Infor POS representative, not self-serve. https://docs.infor.com/pos/3.0.27/en-us/useradminlib/user/pos_3.0.27_user__en-us.pdf · retrieved 2026-08-03

order-capture-catering

Not scored by this record.

order-capture-order-ready-signal differentiator

Not scored by this record.

order-capture-void-comp-controls

Not scored by this record.

menu-pricing-nested-modifiers

Enterprise Manager Administration Guide 3.0.27 ch.2 documents non-forced modifiers (Add Group / No Group / Comment Group), forced modifiers ('A forced modifier cannot be skipped or removed... you must select the forced modifier to proceed'), and sequenced Modifier Windows with an Order field for items 'that require a specific sequence of modifiers'. Shortfall: the touchscreen forced-modifier field list is enumerated in full (Modifier Name, Repeat Times, Touchscreen Menu, Allow Close, Is Combo, Ignore Price, POS, Mobile, Kiosk, Active) and offers only a single Repeat Times count with an Allow Close flag — there is no independent min and max selection count per group — and neither EM guide documents modifier nesting beyond one modifier window attached to a menu item, so three-level depth is unevidenced. https://docs.infor.com/pos/3.0.27/en-us/useradminlib/em3admin/pos_3.0.27_em3admin__en-us.pdf · retrieved 2026-08-03

menu-pricing-modifier-price-by-parent-size

Both Enterprise Manager admin guides (EMv3 and EMv1, 3.0.27) are field-by-field configuration references for a menu item and enumerate every price mechanism available: a single Price field, Event Prices (a limited-period change), Price Schedules (a new price from a date and time), smart-combo discount pricing, weighed/scale pricing, and per-revenue-center Store Settings. Modifiers are themselves menu items and carry one price, optionally summed into the parent by the 'Roll up Price' check box. Item Size is a free-text entry on the Custom Fields page alongside Vendor SKU and CPG, not a pricing axis. No parent-item or size matrix for modifier prices appears anywhere in either guide. https://docs.infor.com/pos/3.0.27/en-us/useradminlib/em3admin/pos_3.0.27_em3admin__en-us.pdf · retrieved 2026-08-03

menu-pricing-fractional-placement differentiator

Not scored by this record.

menu-pricing-half-and-half-rule differentiator

Not scored by this record.

menu-pricing-topping-quantity-tiers

The only quantity mechanisms documented are exactly the duplication the claim excludes: User Guide 3.0.27 'Specifying the quantity of a menu item ordered in a check' (key a number, tap the item) and 'Repeating a menu item in a check' ('adds another order of the menu item'). The EMv3 and EMv1 menu-item and touchscreen-modifier field references enumerate Price, Event Prices, Price Schedules, Roll up Price, Ignore Price and Repeat Times, and contain no light/regular/extra/double tier and no per-tier price multiplier. https://docs.infor.com/pos/3.0.27/en-us/useradminlib/em3admin/pos_3.0.27_em3admin__en-us.pdf · retrieved 2026-08-03

menu-pricing-size-style-matrix differentiator

Not scored by this record.

menu-pricing-included-allowance differentiator

Not scored by this record.

menu-pricing-combos

Not scored by this record.

menu-pricing-upsell-prompts differentiator

Not scored by this record.

menu-pricing-86-propagation

Not scored by this record.

menu-pricing-countdown-auto-86 differentiator

Not scored by this record.

menu-pricing-dayparting

Not scored by this record.

menu-pricing-channel-price-books

Not scored by this record.

menu-pricing-dual-pricing differentiator

Not scored by this record.

menu-pricing-versioning-effective-dates differentiator

Not scored by this record.

menu-pricing-franchise-hierarchy differentiator

Not scored by this record.

menu-pricing-allergen-nutrition

Not scored by this record.

menu-pricing-recipe-linkage differentiator

Not scored by this record.

menu-pricing-3p-menu-push

Not scored by this record.

menu-pricing-dynamic-pricing

Not scored by this record.

payments-processor-choice differentiator

Not scored by this record.

payments-published-rates differentiator

Not scored by this record.

payments-dual-pricing differentiator

Not scored by this record.

payments-surcharge-guardrails differentiator

Not scored by this record.

payments-emv-nfc

Infor's own storefront sells exactly four payment devices, all PAX Android units — A35 PIN pad, A30 multilane, A920Pro mobile, Elys A3700 customer-facing tablet — and the collection description states the lineup comprises 'Android-based smart PIN pads, mobile payment terminals, and customer-facing payment tablets that support EMV and contactless transactions'. The A35 product page specifies 'tap, chip, and swipe card payments with PIN entry' on PayDroid (Android 10), and unlike the POS terminals these SKUs carry list prices ($364-$644). So EMV chip plus NFC contactless is established for every payment device Infor sells. Named shortfall: Apple Pay and Google Pay are named nowhere on the store or in the five-guide 3.0.27 documentation library — the only EMV trace in the docs is the EM tender check box 'EMV Manual... enable manual entry of card number with EMV' — and the A35 page states the device 'arrives unconfigured and requires setup with your payment processor before accepting payments', so wallet acceptance rests with processor configuration rather than being a documented product property. https://pos.infor.com/collections/payment-devices · retrieved 2026-08-04

payments-softpos-tap-to-pay differentiator

Not scored by this record.

payments-pay-at-table

Not scored by this record.

payments-qr-guest-pay differentiator

Not scored by this record.

payments-tip-adjust

Not scored by this record.

payments-tip-pooling differentiator

Not scored by this record.

payments-offline-store-and-forward differentiator

Not scored by this record.

payments-offline-decline-liability differentiator

Not scored by this record.

payments-gift-cards

User Guide 3.0.27 ch.5 'Stored-value cards' covers gift cards: tender against 'the tender button of the stored-value card provider', 'Loading a stored-value card' (Add to Gift Card), 'Performing a balance inquiry' (real-time balance shown and printable), offline stored-value transactions, and a Gift Card Daily Report in EM giving 'the balances that were loaded to each gift card provider for the day'. Shortfall: the cards are not first-party — every function is routed through an external stored-value card provider, Infor POS can be configured to one or several providers, and 'Offline capabilities of stored-value cards depend on its provider. For details, contact your stored-value card provider.' Redemption scope across all locations in a group and through the OrderNow ordering channel is nowhere documented. https://docs.infor.com/pos/3.0.27/en-us/useradminlib/user/pos_3.0.27_user__en-us.pdf · retrieved 2026-08-03

payments-house-accounts

Not scored by this record.

payments-split-tender

Not scored by this record.

payments-refund-void-controls

EM Administration Guide 3.0.27 'Configuring Infor POS features for a job code' sets an access level per individual POS function — NONE ('If this function is used with a NONE access level, an on-screen numeric keypad is displayed... you must specify the user ID of an employee with a FULL access level'), NORMAL, FULL — and the same per revenue center via Store Settings; discounts and service charges are separately gated by 'Adding a job code to a discount or service charge'. Exception reporting distinguishes 'Manager voids — the count and value of voids that require authorization' from 'Server voids — voids... that do not require authorization', and 'Voided Down to $0' records 'the tab ID, the total amount, and the manager who authorized the checks that are voided to $0'. Infor does not use the word immutable for these records. https://docs.infor.com/pos/3.0.27/en-us/useradminlib/em3admin/pos_3.0.27_em3admin__en-us.pdf · retrieved 2026-08-03

payments-chargeback-tooling differentiator

Not scored by this record.

payments-card-on-file differentiator

Not scored by this record.

payments-payout-timing differentiator

Not scored by this record.

payments-multi-entity-routing differentiator

Not scored by this record.

payments-p2pe-pci4

Not scored by this record.

kitchen-station-routing

Enterprise Manager Administration Guide 3.0.27 ch.7 'Printing management' documents the routing model end to end. A logical printer 'represents a physical printer in your revenue center... Use a logical printer to connect with multiple routing groups to print receipts of specific menu items to different locations, such as multiple kitchens. For example, you can route printing of receipts with egg menu items to your first kitchen printer, while you can route printing of receipts with hash menu items to your second kitchen printer' (Configuration > Printing > Printers > Logical Printers; separate tasks add a routing group and assign it to a logical printer). Routing is set at two levels of the item hierarchy: per menu item (Details > Printing > Routing Group — 'Configuring the routing group on a menu item level overrides the routing group set on a family group level') and per family group, i.e. category (Routing Group field, with an Output/Edit Output printer picker shown instead when routing groups are disabled). Per-location override is explicit: 'Optionally, to assign a routing group to a specific revenue center, click Store Settings.' The targets are KDS devices, not only printers — Printer Parameters carry KDS-specific fields (Consolidate: 'have menu item modifiers displayed as one line in a kitchen display system (KDS)'; Print Summary: 'For a KDS, select one of these options: No / On Top / On Bottom'), items carry a Kitchen Name that 'takes precedence over the local name in being displayed in the kitchen printer or display' plus Priority ('Menu items with the same priority level are displayed together in the kitchen display') and Cook Time, and the report catalogue includes a Speed Of Service Report that 'Describes bump times from the KDS'. All of this is customer-administered in Enterprise Manager with no vendor ticket. Not evidenced: routing by order type (dine-in vs takeaway) is nowhere in either EM guide — the documented axes are item, family group and revenue center. https://docs.infor.com/pos/3.0.27/en-us/useradminlib/em3admin/pos_3.0.27_em3admin__en-us.pdf · retrieved 2026-08-04

kitchen-expo-consolidation

An Infor KDS exists and expo is a distinct stage in it — the POS Cash Drawer Lock button 'Bumps the order off Infor KDS', and the EM Speed Of Service Report 'Describes bump times from the KDS', with the POS report glossary defining Kitchen Time as 'the sum of Prep time and Expo bump'. But the published Infor POS 3.0.27 user/administration library contains only five guides (Infor POS User Guide, EMv1 and EMv3 Administration Guides, Kiosk Administration Guide, OrderNow Admin Portal Administration Guide) and no KDS guide. The KDS settings that do appear are printer parameters (Consolidate modifiers onto one line, Print Summary On Top/On Bottom); nothing states whether an expo screen aggregates items across prep stations or withholds completion until every contributing station bumps. Unresolved for want of a KDS document. https://docs.infor.com/pos/3.0.27/en-us/useradminlib/default.html · retrieved 2026-08-03

kitchen-course-firing differentiator

Not scored by this record.

kitchen-prep-time-pacing differentiator

Not scored by this record.

kitchen-order-throttling differentiator

Not scored by this record.

kitchen-channel-pause-propagation differentiator

Not scored by this record.

kitchen-order-ready-callback differentiator

Not scored by this record.

kitchen-bump-bar-hardware

Checked the User Guide's Hardware topic, which declines to enumerate anything: 'The available hardware for your Infor POS terminal are based on your subscription agreement with your Infor POS representative.' The EM printing chapter configures logical printers and KDS print parameters but no input devices, and the 3.0.27 library publishes no KDS guide in which bump bars or supported models could be listed. Neither a bump bar nor a programmable keypad is mentioned in any of the five published guides, and no supported-model list exists to read. https://docs.infor.com/pos/3.0.27/en-us/useradminlib/user/pos_3.0.27_user__en-us.pdf · retrieved 2026-08-03

kitchen-all-day-counts

Not scored by this record.

kitchen-sla-alerts

Not scored by this record.

kitchen-printer-fallback differentiator

Not scored by this record.

kitchen-offline-operation differentiator

Not scored by this record.

kitchen-item-build-screens differentiator

Not scored by this record.

kitchen-pizza-fractional-display differentiator

Not scored by this record.

kitchen-recall-refire

Not scored by this record.

kitchen-order-modification-alerts differentiator

Not scored by this record.

kitchen-guest-ready-notification differentiator

Not scored by this record.

kitchen-waste-logging

Not scored by this record.

kitchen-speed-of-service-reporting

Not scored by this record.

kitchen-prep-forecasting

Not scored by this record.

delivery-driver-roster

No driver entity exists anywhere in the product's published surface. The EM Administration Guide 3.0.27 is a complete field-by-field configuration reference, and its Employee management chapter enumerates every people object in the product — employee accounts, job codes with per-function POS privileges, job assignments, payment information, clock time records, edit history, employee classes — with no driver role, no assignment state (in-store/on-run/returning) and no run object. The word 'driver' occurs in the guide only as the tender 'Driver Param' COM-port field for payment-device integration; 'delivery' occurs exactly once, as the per-order-type field 'Mobile Delivery Method — Select the delivery method among pickup, delivery, or none'. The 56pp User Guide contains no occurrence of 'deliver' or 'driver' at all, and neither the EM nor the POS report catalogue lists a driver or run report. Consistent with the record's settled delivery-dispatch-board 'no': the only other delivery construct Infor documents is the Kiosk 'Deliver to Customer' completion message, meaning a runner brings the order to the guest. https://docs.infor.com/pos/3.0.27/en-us/useradminlib/em3admin/pos_3.0.27_em3admin__en-us.pdf · retrieved 2026-08-04

delivery-dispatch-board

The EM Administration Guide 3.0.27 is a complete configuration reference (menu items, touchscreen, groups, tenders and discounts, employees and job codes, printing, reports) and contains no driver, dispatch, run or route object of any kind. The only delivery construct in the product is a per-order-type field, 'Mobile Delivery Method — Select the delivery method among pickup, delivery, or none', and in the Kiosk guide a 'Deliver to Customer' completion message meaning a runner brings food to the guest. The POS User Guide has no dispatch screen among its documented screens (command bar, functions menu, notification toolbar, main panel, navigation panel, check control toolbar, check view panel, right-hand menu). https://docs.infor.com/pos/3.0.27/en-us/useradminlib/em3admin/pos_3.0.27_em3admin__en-us.pdf · retrieved 2026-08-03

delivery-route-map differentiator

Not scored by this record.

delivery-driver-tracking differentiator

Not scored by this record.

delivery-zones-polygon differentiator

Not scored by this record.

delivery-zone-pricing

No delivery zone object exists to price. The EM Administration Guide 3.0.27 enumerates the fee mechanisms available — discounts and service charges (assignable to family groups, menu items, job codes and order types) and tenders — none of which take a delivery area, an order minimum or a promise time, and there is no address-capture or geocoding step anywhere in the guide. The OrderNow Admin Portal Administration Guide's configuration task list is complete in eight items (store URL, QR code signage, scheduled orders, special instructions, payment-method logo, tips, Stripe connection, Kiosk translations) and contains no delivery fee or zone setting. https://docs.infor.com/pos/3.0.27/en-us/useradminlib/em3admin/pos_3.0.27_em3admin__en-us.pdf · retrieved 2026-08-03

delivery-address-validation

Not scored by this record.

delivery-driver-comp differentiator

Not scored by this record.

delivery-cash-reconcile

Not scored by this record.

delivery-daas-dispatch

Not scored by this record.

delivery-daas-fallback differentiator

Not scored by this record.

delivery-3p-direct-integration differentiator

Not scored by this record.

delivery-3p-injection

Not scored by this record.

delivery-menu-push

Not scored by this record.

delivery-86-sync

Not scored by this record.

delivery-store-pause

Not scored by this record.

delivery-3p-reconciliation differentiator

Not scored by this record.

delivery-injection-error-visibility differentiator

Not scored by this record.

delivery-tracking-page

Not scored by this record.

delivery-promise-time differentiator

Not scored by this record.

delivery-offline-behavior

Not scored by this record.

digital-first-party-web

Page markets serving guests "virtually, from anywhere" incl. kiosk and tableside, but no first-party web ordering product or commission model is described.

digital-menu-single-source

EM Administration Guide 3.0.27 ch.1: 'Infor POS Enterprise Manager is a hospitality technology solution which you can use to configure the user interface of these Infor products: Infor POS, Infor POS Kiosk, Infor POS OrderNow', and 'you can select Self Serve Platforms to access Infor POS Kiosk configuration and Infor POS OrderNow Admin Portal'. Ch.2 opens 'The available menu items in Infor POS and Infor POS Kiosk are added and configured in Infor POS Enterprise Manager', with kiosk images uploaded onto the same menu item record. Channel selection is a flag on the one record rather than a second build: a touchscreen modifier carries POS, Mobile and Kiosk check boxes ('To enable the modifier in mobile ordering app, select this check box'). The OrderNow Admin Portal itself configures only store-level settings, not a menu. https://docs.infor.com/pos/3.0.27/en-us/useradminlib/em3admin/pos_3.0.27_em3admin__en-us.pdf · retrieved 2026-08-03

digital-native-app differentiator

Not scored by this record.

digital-account-saved-payment

Read the OrderNow Admin Portal Administration Guide 3.0.27 end to end — it is eight pages and its configuration chapter is complete in eight tasks (store URL, QR code signage, scheduled orders, special instructions, custom logo for payment methods and card branding, tips, Connecting with Stripe, Kiosk menu-item translations). Guest accounts, saved addresses, tokenised card-on-file and reorder appear nowhere, but this is an administrator configuration guide and the library publishes no OrderNow end-user or guest-facing guide, so the absence of a setting is not evidence the guest flow lacks the feature. Unresolved. https://docs.infor.com/pos/3.0.27/en-us/useradminlib/posonapag/pos_3.0.27_posonapag__en-us.pdf · retrieved 2026-08-03

digital-upsell-engine differentiator

Not scored by this record.

digital-scheduled-pacing

Not scored by this record.

digital-fulfillment-modes

Not scored by this record.

digital-qr-table

Not scored by this record.

digital-kiosk differentiator

Not scored by this record.

digital-group-ordering

Not scored by this record.

digital-catering-portal differentiator

Not scored by this record.

digital-voice-ai-phone differentiator

Not scored by this record.

digital-drivethru-ai

Not scored by this record.

digital-sms-ordering

Not scored by this record.

digital-google-order differentiator

Not scored by this record.

digital-apple-business-connect

Not scored by this record.

digital-loyalty-attach

Not scored by this record.

digital-subscriptions

Not scored by this record.

digital-promo-parity

Not scored by this record.

digital-guest-data-ownership differentiator

Not scored by this record.

digital-checkout-pci-sca

Not scored by this record.

digital-surcharge-transparency differentiator

Not scored by this record.

guest-loyalty-unified-profile

Checked the User Guide's 'Loyalty card interactions' topics and the EM guide's People chapter. Loyalty identity is held by an external provider, not by Infor: the cashier taps 'the function button of the loyalty card provider' and keys a loyalty card number or the guest's phone number, and 'The Loyalty Points window opens the profile of the loyalty card user'. The EM configuration reference has a People chapter covering employees, job codes and employee classes only — there is no guest or customer record to inspect. Whether transactions from POS, Kiosk and OrderNow resolve to one identity, and any dedup or merge rule, are properties of the unnamed third-party provider and are not documented by Infor either way. https://docs.infor.com/pos/3.0.27/en-us/useradminlib/user/pos_3.0.27_user__en-us.pdf · retrieved 2026-08-03

guest-loyalty-thirdparty-identity-attach differentiator

Not scored by this record.

guest-loyalty-accrual-models

Accrual is not configurable in the product because loyalty itself is delegated to an external provider — precisely the bolt-on the claim excludes. User Guide 3.0.27 ch.5 classes loyalty cards as stored-value cards whose 'value is contained in the card and not with a financial institution', and every documented loyalty interaction routes through 'the tender button of the stored-value card provider' or 'the function button of the loyalty card provider': the POS can look up a card by number or guest phone number, apply a provider-issued discount or reward, and view or print the points balance — nothing else. The EM Administration Guide, the product's only administrative surface, is complete in eight chapters (overview, menu items, touchscreen menus, groups, tenders/discounts, employees, printing, reports) and contains no loyalty configuration of any kind — no points-per-dollar rate, no visit/punch counter, no spend tier. The only 'points' objects in EM are campus meal-plan fields (CashEQ Meal Periods with Meal Point Value and Max Points Per Period), which are cafeteria board plans, not loyalty accrual. https://docs.infor.com/pos/3.0.27/en-us/useradminlib/user/pos_3.0.27_user__en-us.pdf · retrieved 2026-08-04

guest-loyalty-tiers differentiator

Not scored by this record.

guest-loyalty-offline-behavior differentiator

Not scored by this record.

guest-loyalty-offer-stacking-rules differentiator

Not scored by this record.

guest-loyalty-targeted-offers differentiator

Not scored by this record.

guest-loyalty-rfm-segmentation differentiator

Not scored by this record.

guest-loyalty-lifecycle-automation

Enterprise Manager is the only administrative surface Infor publishes for this product and its chapter list is complete — menu item management, touchscreen menu management, groups management, tender and discount management, employee management, printing management, reports management. There is no campaign, marketing, email or SMS module in it, and no trigger, audience or send-schedule object anywhere in the guide. The loyalty functions Infor documents in the POS are limited to looking up a card, printing a points balance and applying a provider-issued discount or reward at the register; birthday, first-visit and win-back automations are not part of the product. https://docs.infor.com/pos/3.0.27/en-us/useradminlib/em3admin/pos_3.0.27_em3admin__en-us.pdf · retrieved 2026-08-03

guest-loyalty-native-email-sms differentiator

Not scored by this record.

guest-loyalty-consent-management

Not scored by this record.

guest-loyalty-10dlc-registration

Not scored by this record.

guest-loyalty-campaign-attribution differentiator

Not scored by this record.

guest-loyalty-data-export-portability differentiator

Not scored by this record.

guest-loyalty-cdp-event-api differentiator

Not scored by this record.

guest-loyalty-review-capture-routing differentiator

Not scored by this record.

guest-loyalty-referral-program

Not scored by this record.

guest-loyalty-wallet-pass differentiator

Not scored by this record.

guest-loyalty-privacy-rights-tooling

Not scored by this record.

guest-loyalty-redemption-fraud-controls

Not scored by this record.

guest-loyalty-ai-offer-recommendation differentiator

Not scored by this record.

guest-loyalty-stored-value-gift

Not scored by this record.

labor-clock-in-at-pos

User Guide 3.0.27 ch.1: the sign-in screen carries a dedicated 'Clock In / Out' button described as 'for tracking labor hours', and 'Clocking in and clocking out' is a documented task — tap Clock In / Out on the sign-in screen, specify your user ID in the Clock In / Out on-screen numeric keypad, Enter, confirm. Identification is a keyed user ID or a card: 'To sign in, swipe your user card through the magnetic stripe reader (MSR). Optionally, specify your user ID in the Enter User ID on-screen numeric keypad' (Infor's storefront sells the swipe cards). No separate time-clock hardware appears anywhere in the guide. The punches flow into labor reporting: Close Day 'clocks out and cashes out all listed employees', the POS report glossary defines Clock times as containing 'the employee name, date and time of clock in, job code, and total time clocked in for the shift', a Clock in Status report 'Lists all employees clocked in during the reporting period', and EM ch.6 gives managers Clock time records with search, modify and add tasks for correcting an employee's punches. https://docs.infor.com/pos/3.0.27/en-us/useradminlib/user/pos_3.0.27_user__en-us.pdf · retrieved 2026-08-04

labor-photo-punch-verification differentiator

Not scored by this record.

labor-geofenced-mobile-punch

Not scored by this record.

labor-offline-time-punch differentiator

Not scored by this record.

labor-granular-rbac

EM Administration Guide 3.0.27, ch.6: 'Job codes define the features and reports accessible by employees in Infor POS Enterprise Manager and in Infor POS.' Four separate grant surfaces hang off a job code — POS Privileges (an access level of NONE, NORMAL or FULL 'in the row of the Infor POS feature', i.e. per discrete function), Enterprise Rights (an Allow Access check box per EM feature), EM Reports (Allow View per report) and POS Reports (NONE/NORMAL/FULL per report). Each of the four is additionally overridable per location: 'In the row of the Infor POS feature, click Store Settings... In the row of the revenue center, click the Access Level list.' Job codes are operator-created and duplicable, so this is not a fixed cashier/manager/admin tier set. https://docs.infor.com/pos/3.0.27/en-us/useradminlib/em3admin/pos_3.0.27_em3admin__en-us.pdf · retrieved 2026-08-03

labor-manager-override-audit

Override is attributed at the point of authorisation — a function set to NONE for a job code prompts for 'the user ID of an employee with a FULL access level' — and the POS 'Voided Down to $0' figure records 'the tab ID, the total amount, and the manager who authorized the checks'. Shortfall: there is no general override audit trail documented. EM lists an 'Event Log Report — Describes event information of a revenue center' without saying what events it holds or whether overrides are among them; the per-record 'Record Details' edit history for menu items, taxes and employees is documented only as a click path with no stated contents; and the on-terminal POS reports are explicitly bounded — 'The information gathered from activities since the last close day are tracked by Infor POS' — so after-the-fact query depends on the undescribed EM report. https://docs.infor.com/pos/3.0.27/en-us/useradminlib/em3admin/pos_3.0.27_em3admin__en-us.pdf · retrieved 2026-08-03

labor-native-scheduling differentiator

Not scored by this record.

labor-demand-labor-forecast differentiator

Not scored by this record.

labor-realtime-labor-percent differentiator

Not scored by this record.

labor-overtime-prevention differentiator

Not scored by this record.

labor-break-compliance-by-state differentiator

Not scored by this record.

labor-fair-workweek-support

Not scored by this record.

labor-minor-labor-rules

Not scored by this record.

labor-tip-pooling-rules

Not scored by this record.

labor-tip-distribution-audit-trail

Not scored by this record.

labor-qualified-tips-w2-reporting differentiator

Not scored by this record.

labor-native-payroll differentiator

Not scored by this record.

labor-payroll-export-formats

Not scored by this record.

labor-shift-swap-workflow differentiator

Not scored by this record.

labor-digital-onboarding-i9

Not scored by this record.

labor-server-performance-metrics differentiator

Not scored by this record.

inventory-recipe-bom-costing

Checked and unresolved — no recipe or BOM configuration appears anywhere in the published Infor POS library, but nothing states its absence either. The 3.0.27 user/admin library index (docs.infor.com/pos/3.0.27/en-us/useradminlib) lists exactly five guides — User, Enterprise Manager v1, Enterprise Manager v3, Kiosk, OrderNow Admin Portal — and none is an inventory or back-office guide. The EMv3 guide is the full configuration reference and its eight chapters are POS overview, menu items, touchscreen menus, groups, tenders and discounts, employees, printing and reports; there is no inventory, recipe, ingredient or purchasing chapter, and a full-text search of it for recipe / bill of material / ingredient / sub-recipe / plate cost / depletion / par level / yield returns nothing. The only cost-bearing fields on a menu item are a single flat cost entry under Type ('Specify the cost of the menu item', described in the context of cash equivalents and meal-plan points) and Item Size / Vendor SKU / CPG on the Custom Fields page — an item-level cost, not a component list. The report catalogue does contain a Theoretical Costs Report ('Describes costs incurred by menu items') and a Waste Tracking Report, which implies costing exists somewhere upstream, but neither guide says where recipes are authored or whether a recipe may contain a sub-recipe, so multi-level nesting and automatic plate-cost recalculation on an ingredient price change are both unevidenced. The Infor POS product page (infor.com/products/point-of-sale) offers only the benefits phrase 'Monitor sales, track inventory, and gain insight into customer behavior', with no inventory feature bullet — grade D and far too thin to carry this. Recipe-formula and BOM material on infor.com belongs to Infor CloudSuite Food & Beverage, a process-manufacturing ERP, and is not the restaurant POS; it was not counted. Not scored 'no' because the POS library's silence is scope, not enumeration — Infor sells back-office modules separately and the Theoretical Costs Report points at one.

inventory-unit-conversion-yields

The EM Administration Guide 3.0.27 has no inventory chapter and no stock item, unit-of-measure, conversion factor or yield field; the nearest entries are free-text Item Size and Vendor SKU on the menu item Custom Fields page, and a Theoretical Costs Report listed among the exports with a one-line description ('Describes costs incurred by menu items') and no stated inputs. That is not evidence of absence at the vendor level: Infor is an ERP vendor whose back-office and supply-chain products are documented separately, and docs.infor.com/smartseries — the other Infor restaurant POS line — resolves to the Documentation Central shell with no library behind it, so no companion inventory document could be read. Unresolved. https://docs.infor.com/pos/3.0.27/en-us/useradminlib/em3admin/pos_3.0.27_em3admin__en-us.pdf · retrieved 2026-08-03

inventory-theoretical-vs-actual differentiator

Not scored by this record.

inventory-realtime-depletion differentiator

Not scored by this record.

inventory-86-auto-sync differentiator

Not scored by this record.

inventory-count-modes

The only counting mechanism in the published guides is a sales countdown, not a stock count: User Guide 'Setting a count for a menu item' sets 'the number of available quantity for the menu item', decrements on items 'sold, voided or returned', and offers Remove Countdown — no variance, no history, no count session. Physical, spot and cycle counts appear nowhere in the User Guide or in either EM guide's chapter list. As with unit conversion, Infor documents back-office inventory in separate product lines that publish their own libraries, and no SmartSeries library exists on docs.infor.com to check, so absence here is not established. Unresolved. https://docs.infor.com/pos/3.0.27/en-us/useradminlib/user/pos_3.0.27_user__en-us.pdf · retrieved 2026-08-03

inventory-mobile-count-offline

Not scored by this record.

inventory-vendor-catalogs-edi differentiator

Not scored by this record.

inventory-invoice-ocr differentiator

Not scored by this record.

inventory-price-change-alerts differentiator

Not scored by this record.

inventory-par-auto-suggest differentiator

Not scored by this record.

inventory-waste-logging

Not scored by this record.

inventory-transfers

Not scored by this record.

inventory-commissary

Not scored by this record.

inventory-lot-traceability

Not scored by this record.

inventory-shelf-life-expiry

Not scored by this record.

inventory-bar-partial-bottle

Not scored by this record.

inventory-cogs-gl-export

Not scored by this record.

inventory-native-not-partner differentiator

Not scored by this record.

inventory-menu-margin-linkage differentiator

Not scored by this record.

reporting-realtime-dashboard

A business-intelligence platform is listed as a separate suite component, not documented as a live POS sales dashboard.

reporting-eod-closeout

EM publishes a 'Daily Close Day Report — Describes sales and operational information of a business day' plus a Cashout Report and a 'Consolidated CashOut Report EM' per employee or revenue center; the POS has Close Day on the sign-in screen ('close the business day and reboot Infor POS... clock out all signed-in users') and 'Printing a cash-out report' via Print Close against a selected cash drawer. The User Guide's report glossary enumerates the reconciling lines in one document: gross receipts, net revenue, total revenue, tax collected and tax summary, discounts and discount summary, void summary, manager vs server voids, tender and cash summary, charged and declared tips, tips due and tips paid, media loan and media pickup, rounding total and change in grand total (which includes returns). https://docs.infor.com/pos/3.0.27/en-us/useradminlib/user/pos_3.0.27_user__en-us.pdf · retrieved 2026-08-03

reporting-pmix-modifier-level

Product mix exists and slices the two ways the claim asks for: EM publishes a 'Product Sales Mix Export — Describes product sales of menu items', a 'Menu Item Report — Describes the menu items sold per revenue center' and a 'Day Parts Report — Describes the menu items sold during the different parts of a day', and every report is run against a Dates range and a Store Group selection. Shortfall: Infor publishes report names and one-line descriptions only. Neither guide states that modifiers are broken out as their own lines (they are stored as menu items — 'Modifiers are created as menu items in Infor POS Enterprise Manager' — so this is inference, not documentation), nor that the report carries both gross and net sales per item; the POS-side equivalent is described purely as a count, 'Specifies how many of each menu item were sold'. https://docs.infor.com/pos/3.0.27/en-us/useradminlib/em3admin/pos_3.0.27_em3admin__en-us.pdf · retrieved 2026-08-03

reporting-comps-voids-audit

Not scored by this record.

reporting-cash-over-short

Not scored by this record.

reporting-labor-productivity

Not scored by this record.

reporting-server-scorecards differentiator

Not scored by this record.

reporting-channel-profitability differentiator

Not scored by this record.

reporting-multiloc-drilldown differentiator

Not scored by this record.

reporting-custom-report-builder differentiator

Not scored by this record.

reporting-scheduled-delivery

Not scored by this record.

reporting-raw-warehouse-export differentiator

Not scored by this record.

reporting-public-api differentiator

Not scored by this record.

reporting-webhooks differentiator

Not scored by this record.

reporting-api-not-upcharged differentiator

Not scored by this record.

reporting-tier-paywall differentiator

Not scored by this record.

reporting-history-retention differentiator

Not scored by this record.

reporting-anomaly-alerts differentiator

Not scored by this record.

reporting-nl-query

Not scored by this record.

reporting-guest-cohorts differentiator

Not scored by this record.

reporting-sales-forecast differentiator

Not scored by this record.

reporting-tip-tax-compliance

Not scored by this record.

multi-location-org-hierarchy

EM Administration Guide 3.0.27 names a four-level hierarchy above the terminal: 'You can select all revenue centers by revenue center, region, or company', and the Store Selection window offers 'a site, market, or company' where 'Selecting the check box of a market or company selects all revenue centers affiliated to the selected market or company'. Selections are first-class and reusable — 'Save as a New Custom Selection' creates a named group that can be reselected. Permissions scope to the same objects (job code access levels, Enterprise Rights and report visibility each carry a per-revenue-center Store Settings override) and reports are run against a Store Group selection. https://docs.infor.com/pos/3.0.27/en-us/useradminlib/em3admin/pos_3.0.27_em3admin__en-us.pdf · retrieved 2026-08-03

multi-location-central-menu-publish

Central authoring to a chosen set is documented and is the default behaviour of the tool: 'In Infor POS Enterprise Manager, you can configure one or multiple revenue centers at the same time... All configurations done in Infor POS Enterprise Manager are applied to the selected revenue centers', with the set chosen by revenue center, site, market or company or by a saved custom selection, and per-store divergence handled by Store Settings rather than by a second menu. Shortfall: no publish or version history. The only adjacent artefacts are an undescribed per-item 'Record Details' edit history (documented as a three-step click path with no stated contents) and a 'Data Sync Status' report that gives only 'the time and date when the revenue center was last synced' — neither shows what was pushed or by whom, and there is no rollback. https://docs.infor.com/pos/3.0.27/en-us/useradminlib/em3admin/pos_3.0.27_em3admin__en-us.pdf · retrieved 2026-08-03

multi-location-local-override-policy differentiator

Not scored by this record.

multi-location-price-zones

Location-group and daypart variation are both supported off one item record: EM configuration applies to whichever revenue centers, site, market or company is selected, item detail pages carry a Store Settings override per revenue center, Event Prices give 'a change in the default price of a menu item during a limited period' with an Active flag 'in the selected revenue center' and a priority order for overlapping events, and Price Schedules change a price at a set date and time. Shortfall: no channel price book. The EM guides expose per-channel enablement flags (POS, Mobile, Kiosk) but no per-channel price, so an item cannot carry a different price on Kiosk or OrderNow than at the register without duplicating it. https://docs.infor.com/pos/3.0.27/en-us/useradminlib/em3admin/pos_3.0.27_em3admin__en-us.pdf · retrieved 2026-08-03

multi-location-scheduled-publish differentiator

Not scored by this record.

multi-location-new-store-template differentiator

Not scored by this record.

multi-location-corp-vs-franchisee-roles differentiator

Not scored by this record.

multi-location-royalty-calculation differentiator

Not scored by this record.

multi-location-royalty-collection

Not scored by this record.

multi-location-consolidated-reporting

Not scored by this record.

multi-location-normalized-item-rollup differentiator

Not scored by this record.

multi-location-cross-location-giftcard

Not scored by this record.

multi-location-cross-location-loyalty

Not scored by this record.

multi-location-multi-brand differentiator

Not scored by this record.

multi-location-multi-tax-jurisdiction

Not scored by this record.

multi-location-multi-currency-locale

Not scored by this record.

multi-location-config-audit-log differentiator

Not scored by this record.

multi-location-enterprise-sso differentiator

Not scored by this record.

multi-location-enterprise-api differentiator

Not scored by this record.

multi-location-central-labor-policy

Not scored by this record.

hardware-commodity-devices differentiator

Not scored by this record.

hardware-os-platforms

Device specs are published; the client operating system is not. Infor's storefront gives full hardware specs for the current first-party terminal, the T3 (Intel Alder Lake N97/i3-N305, 1x DDR4 up to 8GB, 128GB M.2 SSD, 15.1in 1024x768 true-flat PCAP multi-touch), and for the end-of-life T2 (Bay Trail Celeron, 4GB, 60GB SSD, resistive touch), and names an OS on adjacent SKUs — the POP Server back-office box runs 'Windows 10 IoT 2021' and the PAX payment devices run PayDroid/Android 10 (A35) and Android 11 (Elys A3700). Named shortfall: the OS the Infor POS client itself runs on is stated nowhere — not on the T3 or T2 pages and not in any of the five guides of the 3.0.27 documentation library, which never name Windows, Android, iOS or Linux for any client; no minimum OS versions and no supported-device matrix exist; and the User Guide's Hardware topic explicitly declines to enumerate: 'The available hardware for your Infor POS terminal are based on your subscription agreement with your Infor POS representative.' Whether existing devices or MDM tooling carry over cannot be assessed from what Infor publishes. https://pos.infor.com/products/t3-pos-infor-terminal · retrieved 2026-08-04

hardware-handheld-purpose-built

Not scored by this record.

hardware-handheld-battery-swap differentiator

Not scored by this record.

hardware-handheld-lte

Not scored by this record.

hardware-offline-mode

The architecture is on-premise-first and Infor distinguishes the two failure modes explicitly: Infor POS is opened 'from your desktop or the local folder', 'Client terminals send data gathered from using Infor POS to a master terminal. The primary terminal then consolidates the data and uploads it to an Infor POS database', and the connectivity indicator has three states — green (Internet and Infor POS cloud), yellow ('connected to the Internet, but not to the Infor POS cloud'), red (no Internet). Card capture during an outage is documented: 'Offline credit — the total amount of credit card authorization requests entered in offline mode and waiting for authorization', plus a PickUp/Drop button that 'sets a payment option offline or online'. Shortfall: Infor publishes no scoped statement of which functions continue or degrade offline; order entry, kitchen routing and loyalty lookup are never addressed for the red-light case, and stored-value behaviour is explicitly handed off — 'Offline capabilities of stored-value cards depend on its provider.' https://docs.infor.com/pos/3.0.27/en-us/useradminlib/user/pos_3.0.27_user__en-us.pdf · retrieved 2026-08-03

hardware-kds

First-party, named and sold by Infor. The User Guide's button glossary names the product — the Bump Order button 'Bumps the order off Infor KDS' — and Infor's own storefront (pos.infor.com) carries a Kitchen Display System (KDS) catalogue section with a separate Bump Bars collection and Infor-branded KDS parts (Infor Bump Bar power supply, kitchen display controller components). Station routing is documented in EM ch.7: logical printers connect 'with multiple routing groups to print receipts of specific menu items to different locations, such as multiple kitchens', routing groups attach per menu item and per family group with per-revenue-center Store Settings, printer parameters carry KDS-specific options (Consolidate modifiers to one line; Print Summary No/On Top/On Bottom), and items carry Kitchen Name, Cook Time (min) and Priority ('Menu items with the same priority level are displayed together in the kitchen display'). Course and fire timing is a documented POS workflow — the Coursing chapter's Fire Course 'notify the kitchen staff to start preparing the next course', plus Next Course, Select Course and moving an item between courses — and the EM Speed Of Service Report 'Describes bump times from the KDS' to measure the kitchen. Residual that does not defeat the claim: the 3.0.27 library publishes no dedicated KDS administration guide, so on-screen KDS configuration beyond the printer parameters, and supported bump-bar models, are undocumented — those gaps are scored separately in kitchen-bump-bar-hardware and kitchen-expo-consolidation. https://docs.infor.com/pos/3.0.27/en-us/useradminlib/user/pos_3.0.27_user__en-us.pdf · retrieved 2026-08-04

hardware-kiosk differentiator

Not scored by this record.

hardware-drive-thru

Not scored by this record.

hardware-printer-compatibility

Not scored by this record.

hardware-peripherals

Not scored by this record.

hardware-p2pe-terminal

Not scored by this record.

hardware-tap-to-phone differentiator

Not scored by this record.

hardware-pricing-transparency differentiator

Not scored by this record.

hardware-ownership-vs-lease differentiator

Not scored by this record.

hardware-usable-after-churn differentiator

Not scored by this record.

hardware-rma-sla differentiator

Not scored by this record.

hardware-byod

Not scored by this record.

hardware-remote-device-management differentiator

Not scored by this record.

hardware-selfpour-scales

Not scored by this record.

hardware-callerid-integration

Not scored by this record.

extensibility-public-api-docs

Unchanged on 2026-09-01, and re-grounded so it is not re-opened as a lead a fourth time. This record was named as a candidate contradiction because it cites docs.infor.com/pos 69 times while this cell says nothing POS-specific was verified -- and reading the actual paths refutes that, exactly as the same predicate's maitred-pos hit did. Every one of the 69 sits under /pos/3.0.27/en-us/useradminlib/: 36 to the Enterprise Management admin guide PDF, 24 to the user guide PDF, 5 to the library's default.html index, and one or two each to the POS-on-a-Page, EM1 admin and kitchen admin PDFs. A user-and-admin library is grade-B product documentation, not an API reference, and a doc-host predicate keyed on path shape cannot tell the two apart. docs.infor.com serves a 45-byte robots.txt carrying only a Sitemap line and no Disallow, and /pos/ answers HTTP 200 with a 2,510-byte 'Infor Documentation Central' client-rendered shell, so the index itself yields no link list to an anonymous read. WHAT WOULD ACTUALLY SETTLE THIS is Infor's cross-product developer portal (the ION/OS API surface Infor runs for its other lines), on the specific question of whether the hospitality POS is among the products it documents -- not another pass over docs.infor.com.

extensibility-api-access-cost differentiator

Not scored by this record.

extensibility-partner-revshare

Not scored by this record.

extensibility-free-sandbox differentiator

Not scored by this record.

extensibility-oauth-partner-apps

The Infor POS 3.0.27 user and administration library publishes five guides and none of them is an API or developer reference; the strings 'API', 'OAuth' and 'token' do not occur in the User Guide or either Enterprise Manager guide. Integration in the documented product is configured, not authorised by the operator: tenders name a provider and a driver parameter, and property-management, card-management, table-management and loyalty links are set up 'for details, contact your Infor POS representative'. Infor OS API Gateway documentation describes REST API discovery for Infor BaaS suites generally but exposes no POS service, and the POS product page's 'easy API-based integrations' is a marketing sentence that cannot establish scoped, revocable grants. Unresolved for want of an API reference. https://docs.infor.com/pos/3.0.27/en-us/useradminlib/default.html · retrieved 2026-08-03

extensibility-webhooks-push

Same search as the OAuth cell: no webhook, callback, subscription or event-stream language appears anywhere in the five published Infor POS 3.0.27 guides, and there is no API reference in the library to check for an order-lifecycle event contract. The only outbound data movement Infor documents is batch reporting — scheduled and emailed EM reports, and the Journal, Accounting and Product Sales Mix exports — which says nothing about whether a push interface exists behind the integrations Infor sells. Unresolved. https://docs.infor.com/pos/3.0.27/en-us/useradminlib/default.html · retrieved 2026-08-03

extensibility-webhook-reliability differentiator

Not scored by this record.

extensibility-order-injection-api

Not scored by this record.

extensibility-menu-write-api differentiator

Not scored by this record.

extensibility-data-symmetry differentiator

Not scored by this record.

extensibility-published-rate-limits

Not scored by this record.

extensibility-doordash-preferred differentiator

Not scored by this record.

extensibility-first-party-delivery-integrations differentiator

Not scored by this record.

extensibility-middleware-compatibility

Not scored by this record.

extensibility-accounting-connectors

Not scored by this record.

extensibility-payroll-export

Not scored by this record.

extensibility-bi-data-warehouse differentiator

Not scored by this record.

extensibility-app-marketplace

Not scored by this record.

extensibility-custom-fields-scripting

Not scored by this record.

extensibility-headless-embedded

Not scored by this record.

extensibility-api-versioning-deprecation

Not scored by this record.

extensibility-data-portability-exit differentiator

Not scored by this record.

reliability-offline-order-entry

Local-first operation is evidenced but not stated as a guarantee. The application runs from the local machine, client terminals post to an in-store primary terminal that consolidates and then uploads to the cloud, a revenue center can be given a backup terminal role in a primary terminal (Backup RVC), and the connectivity indicator treats 'connected to the Internet, but not to the Infor POS cloud' as a distinct working state. Cards can be taken while disconnected via offline authorization entry. Shortfall: Infor nowhere states that order entry, ticket routing to the kitchen and check printing continue when the Internet connection is lost — the red-light state is defined but its operational consequences are never described, and the guide gives no offline scope or limits. https://docs.infor.com/pos/3.0.27/en-us/useradminlib/user/pos_3.0.27_user__en-us.pdf · retrieved 2026-08-03

reliability-offline-card-auth differentiator

Not scored by this record.

reliability-offline-decline-liability differentiator

Not scored by this record.

reliability-lan-degraded-multi-terminal differentiator

Not scored by this record.

reliability-local-transaction-engine differentiator

Not scored by this record.

reliability-offline-kds-printing

Checked the EM printing chapter (logical printers, printer parameters including the KDS Consolidate and Print Summary options, routing groups, receipt properties, headers and trailers) and the User Guide's kitchen-chit and connectivity topics. Nothing describes kitchen routing or KDS behaviour during a connectivity loss, and the 3.0.27 library publishes no KDS guide at all, so there is no document in which the offline behaviour of the display or the printer path could be stated. Unresolved. https://docs.infor.com/pos/3.0.27/en-us/useradminlib/default.html · retrieved 2026-08-03

reliability-printer-fallback

The EM printing chapter is a complete enumeration of the printing model — logical printers ('a logical printer represents a physical printer in your revenue center'), printer parameters, routing groups, assignment of routing groups to logical printers, receipt and report properties, headers and trailers — and no logical printer or routing group carries a backup, failover or alert setting. Infor's documented remedy for an unavailable printer is manual and after the fact: the POS Redirect Printer function offers Restore Printer, Redirect Printer, 'Auto-Redirect Printers — redirects the printing of a receipt of all printers to another printer' and Assign Printer, all invoked by a user from the functions menu. Automatic failover on an unreachable printer, and staff alerting, are not part of the product. https://docs.infor.com/pos/3.0.27/en-us/useradminlib/em3admin/pos_3.0.27_em3admin__en-us.pdf · retrieved 2026-08-03

reliability-sync-conflict-handling

Not scored by this record.

reliability-offline-feature-matrix

Not scored by this record.

reliability-public-status-page

Not scored by this record.

reliability-contractual-uptime-sla differentiator

Not scored by this record.

reliability-incident-postmortems

Not scored by this record.

reliability-247-live-support

Not scored by this record.

reliability-onsite-install differentiator

Not scored by this record.

reliability-menu-build-service differentiator

Not scored by this record.

reliability-hardware-replacement-sla

Not scored by this record.

reliability-backup-restore

Not scored by this record.

reliability-pci-dss-4-attestation

Not scored by this record.

reliability-mfa-role-based-access

Not scored by this record.

reliability-self-serve-training

Not scored by this record.

reliability-failover-terminal-role differentiator

Not scored by this record.

reliability-cellular-backup

Not scored by this record.

commercial-month-to-month-contract differentiator

Not scored by this record.

commercial-no-early-termination-fee differentiator

Not scored by this record.

commercial-autorenew-terms-published

Both halves of the claim — the renewal term and the notice window — are stated in Infor's own standard contract text, publicly downloadable without login. Infor's 'On-Premises Software Terms and Conditions' (dated November 2023, hosted on Infor's own DAM) §4b: the term 'shall (i) begin on the Order Form Date and end on the last day of the twelve-month period beginning on the Order Form Date, unless a longer time period is agreed upon in the Order Form, and (ii) renew for successive twelve month renewal periods, unless either party provides written notice to the other party of non-renewal at least 90 days prior to the commencement of such renewal period (Infor will notify Customer at least 30 days prior to the notice period of the renewal period and the next Support fee)'. Infor POS is sold as a subscription, and that document states 'Infor does not provide Cloud Services with respect to On Premises Software' — the matching subscription instrument is Infor's 'Subscription License and Services Agreement (US March 2019)', between 'Infor (US), Inc.' and the Licensee, §10a: 'the Initial Subscription Term shall be as set forth on the applicable Order Form. After the Initial Subscription Term, the Subscription Term shall renew for successive one-year Renewal Terms, unless either party provides written notice of non-renewal to the other party at least ninety (90) days prior to expiration of the Initial Subscription Term or then current Renewal Term.' Same 90-day window on both paper trails, so the diligence question the claim asks is answerable before signing. Two caveats that do not defeat the claim: only the initial term length is quote-specific (it sits on the Order Form), and the subscription agreement is published via Infor reseller and public-procurement channels (dlt.com/sites/default/files/documents/2021-03/Infor-SaaS-EULA.pdf) rather than on infor.com — infor.com/about/legal links only a privacy policy, terms of use and modern-slavery statement, with no contract library. https://dam.infor.com/api/public/content/a43a38c17c5f4338986840a9f870af00?v=4fab71ce · retrieved 2026-08-04

commercial-processing-not-bundled differentiator

Not scored by this record.

commercial-interchange-plus-published differentiator

Not scored by this record.

commercial-rate-increase-clause differentiator

Not scored by this record.

commercial-pricing-published

No pricing on Infor's hospitality industry page; enterprise contact-sales motion. https://www.infor.com/industries/hospitality · retrieved 2026-08-01

commercial-module-unbundling differentiator

Not scored by this record.

commercial-hardware-purchase-outright

Infor runs its own hardware storefront at pos.infor.com carrying the full required kit as purchasable goods — POS Terminals, Kitchen Display System (KDS) with bump bars, Thermal and Impact Receipt Printers, label printers, Cash Drawers, Payment Devices, Monitors, Cables, Power Supplies and Swipe Cards — and no lease, rental or financing programme is offered or referenced anywhere on the store, so nothing indicates a mandatory multi-year hardware lease. Named shortfall: not one published price. The current flagship, the Infor POS T3 Terminal (modular 15.1in all-in-one), shows no numeric price and reads 'Coming soon!' with 'Current clients please contact your sales representative for pricing and availability. New customers please call our sales department for assistance 603-889-5152'; the superseded T2 Terminal page carries the same contact-sales instruction plus an end-of-life notice, and no product page exposes an add-to-cart or checkout flow. The User Guide reinforces that hardware is bundled into the negotiated deal rather than sold off a price list: 'The available hardware for your Infor POS terminal are based on your subscription agreement with your Infor POS representative.' So outright purchase is the evident model and no lease is imposed, but the 'at a published price' half of the claim fails outright — every SKU is quote-only, and hardware TCO cannot be diligenced without contacting sales. https://pos.infor.com/products/t3-pos-infor-terminal · retrieved 2026-08-04

commercial-hardware-not-locked differentiator

Not scored by this record.

commercial-implementation-fee-published

Not scored by this record.

commercial-data-export-self-serve

Not scored by this record.

commercial-export-customer-and-loyalty differentiator

Not scored by this record.

commercial-post-termination-export-window differentiator

Not scored by this record.

commercial-data-ownership-clause differentiator

Not scored by this record.

commercial-source-available-selfhost

Not scored by this record.

commercial-pci-p2pe-tokenization

Not scored by this record.

commercial-pci-dss-4-controls

Not scored by this record.

commercial-soc2-attestation

Not scored by this record.

commercial-privacy-dsar-tooling

Not scored by this record.

commercial-wcag-kiosk-accessibility differentiator

Not scored by this record.

commercial-dual-pricing-compliant differentiator

Not scored by this record.