GRUBBRR

order-capture-floor-plan-editor

Not scored by this record.

order-capture-split-merge

No POS product; check splitting and merging remain in the integrated POS.

order-capture-native-handheld

Not scored by this record.

order-capture-offline-order-entry

Kiosk offline behavior is not documented and no offline-scope statement is published.

order-capture-kiosk-first-party differentiator

Not scored by this record.

order-capture-drive-thru

Not scored by this record.

order-capture-drive-thru-timers

Not scored by this record.

order-capture-voice-ai differentiator

Not scored by this record.

order-capture-throttling differentiator

Not scored by this record.

order-capture-scheduled-orders

Read the full GRUBBRR knowledge base (282 published articles, enumerated via the Salesforce guest knowledge API at help.grubbrr.com/services/data/v59.0/support/knowledgeArticles). No article describes future-dated or scheduled ordering. 'How to use Advanced Ordering Options in the GRUBBRR Console' enumerates the kiosk order controls (item/cart/discount limits, Add-as-Is, Show Starts-At, minimum order totals, Make-it-a-Meal, upsell prompt limits) and contains no scheduling option; the many 'scheduling' articles are all menu/item/modifier availability scheduling, not order scheduling. The nearest neighbour is 'How to use Lunch Overrides in the GRUBBRR Portal', which lets a school define up to five lunch periods that a student selects at sign-in so staff can prep per period — but it does not describe a lead time or holding the KOT until a computed fire time. Unresolved because absence across a kiosk-focused help centre is not positive evidence about GRUBBRR's mobile/online ordering channel.

order-capture-catering

Not scored by this record.

order-capture-order-ready-signal differentiator

Not scored by this record.

order-capture-void-comp-controls

Not scored by this record.

menu-pricing-nested-modifiers

Kiosk menus are built from the integrated POS's menu; GRUBBRR does not document its own modifier model depth.

menu-pricing-modifier-price-by-parent-size

The knowledge base documents exactly two ways to price a modifier and neither is a parent-by-size matrix. Common Modifiers carry one shared 'Extra Price' per ingredient and are then bulk-mapped to items ('How to Edit Modifier Prices in the GRUBBRR Portal' + 'Building your First Menu #10'), so the price is identical on every parent. The documented way to get a different price on a different parent is this article's route: build a separate modifier group under the individual item, where 'you can also add upcharges for specific modifiers in this table' — i.e. duplication, which the claim explicitly excludes. Size is a separate construct entirely ('Intro to Variation Modifiers': one variation group per item, each option carrying its own additive price) and does not intersect modifier pricing. For POS-integrated menus GRUBBRR does not set modifier prices at all. https://help.grubbrr.com/s/article/Building-your-First-Menu-11-Mapping-Modifiers-to-a-Single-Item · retrieved 2026-08-03

menu-pricing-topping-quantity-tiers

Quantity/style tiers exist only as NCR modifier codes: 'codes- such as "no," "light," "extra," or "on the side"- can be selected by customers at the kiosk and will be printed on the KOT'. Shortfalls, all stated by the article: the feature is NCR-integration-only; 'GRUBBRR can not add or remove modifier codes from the Portal... All modifier codes must be defined in the client's POS before we pull the menu'; a maximum of four active codes per ingredient with one mandatory default; and no per-tier price multiplier is documented anywhere — the codes are described purely as prefixes sent to the kitchen printer. GRUBBRR's own quantity mechanism ('How to Enable Aggregate Mode for High Volume Modifiers', with Choice Increment and min/max aggregate quantities) is repeat-selection counting, which the claim distinguishes from tiering. https://help.grubbrr.com/s/article/How-to-apply-NCR-Modifier-Codes-in-the-GRUBBRR-Portal · retrieved 2026-08-03

menu-pricing-size-style-matrix differentiator

Not scored by this record.

menu-pricing-included-allowance differentiator

Not scored by this record.

menu-pricing-combos

Not scored by this record.

menu-pricing-upsell-prompts differentiator

Not scored by this record.

menu-pricing-86-propagation

Not scored by this record.

menu-pricing-countdown-auto-86 differentiator

Not scored by this record.

menu-pricing-dayparting

Not scored by this record.

menu-pricing-channel-price-books

Not scored by this record.

menu-pricing-dual-pricing differentiator

Not scored by this record.

menu-pricing-versioning-effective-dates differentiator

Not scored by this record.

menu-pricing-franchise-hierarchy differentiator

Not scored by this record.

menu-pricing-allergen-nutrition

Not scored by this record.

menu-pricing-recipe-linkage differentiator

Not scored by this record.

menu-pricing-3p-menu-push

Not scored by this record.

menu-pricing-dynamic-pricing

Not scored by this record.

payments-processor-choice differentiator

Not scored by this record.

payments-published-rates differentiator

Not scored by this record.

payments-dual-pricing differentiator

Not scored by this record.

payments-surcharge-guardrails differentiator

Not scored by this record.

payments-emv-nfc

Kiosks are built on partner hardware including Verifone payment devices, which implies EMV and contactless; Apple Pay/Google Pay are not enumerated on the pages fetched. https://www.grubbrr.com/ · retrieved 2026-08-01

payments-softpos-tap-to-pay differentiator

Not scored by this record.

payments-qr-guest-pay differentiator

Not scored by this record.

payments-tip-pooling differentiator

Not scored by this record.

payments-offline-store-and-forward differentiator

Not scored by this record.

payments-offline-decline-liability differentiator

Not scored by this record.

payments-gift-cards

Gift cards exist on the kiosk but are not GRUBBRR's own program. Redemption is enumerated in the v14 release notes' Payments section as a single third-party integration: 'Paytronix Giftcard - Users must enter the Gift Card Number on the Kiosk to redeem their balance.' Sale is a location-level toggle only: General Settings > Common > Gift Cards, 'Allow Purchase of Gifts Cards using Kiosk' ('Common Kiosk Configurations in the GRUBBRR Portal'). Named shortfalls: no first-party card issuance or balance ledger is documented anywhere in the 282-article knowledge base (balance is held by Paytronix and read by entering the card number); no cross-location redemption scope is stated; and no online-ordering-channel gift card flow is documented - GRUBBRR's online-ordering channel appears only as an order-type checkbox. Redemption outside Paytronix is undocumented, and the payment-option list itself says 'If a payment option you are looking for is missing, contact GRUBBRR customer support.' https://help.grubbrr.com/s/article/Version-14-Limited-Release-notes · retrieved 2026-08-04

payments-house-accounts

Not scored by this record.

payments-split-tender

Not scored by this record.

payments-refund-void-controls

Refunds are documented and reasonably rich — Refund By Item, Refund by Amount and Full Refund from Orders > Detailed Orders, and the same full/partial refund flow from the Enterprise Console's Order History. Shortfalls: the control is back-office sign-in plus a Portal role privilege, not a manager PIN or approval prompt at the point of sale; no article describes an immutable audit log identifying the approver of a refund; and voids, comps and no-sales have no equivalent flow because there is no register or cash drawer. The article also warns the refund runs through a GRUBBRR virtual terminal and 'will not appear in your POS records'. https://help.grubbrr.com/s/article/How-to-Refund-Kiosk-Orders-through-the-GRUBBRR-Portal · retrieved 2026-08-03

payments-chargeback-tooling differentiator

Not scored by this record.

payments-card-on-file differentiator

Not scored by this record.

payments-payout-timing differentiator

Not scored by this record.

payments-multi-entity-routing differentiator

Not scored by this record.

payments-p2pe-pci4

Not scored by this record.

kitchen-station-routing

A KDS product is sold, plus order progress boards and food lockers; per-location routing rules by item/category/order type are not documented.

kitchen-expo-consolidation

An expediter role exists as a distinct device: the OPB Order Update Flow configures four separate triggers — 'Completing an Order on the KDS', 'Completing an Order on the Expediter KDS', 'Highlighting an Order on the KDS' and 'Highlighting an Order on the Expediter' — each of which can move an order to Ready for Pickup or Picked Up. Combined with kitchen mapping ('How to Manage Kitchens in the GRUBBRR Portal': items are sent to a specific kitchen or all kitchens, each with its own printer and/or KDS). Shortfall: nothing in the knowledge base describes the expediter screen consolidating items from multiple prep stations into one order view, or gating order completion until every contributing station has bumped its items; the documented completion trigger is a single action on the expediter. https://help.grubbrr.com/s/article/Common-Order-Progress-Board-Configurations-in-the-GRUBBRR-portal · retrieved 2026-08-03

kitchen-course-firing differentiator

Not scored by this record.

kitchen-prep-time-pacing differentiator

Not scored by this record.

kitchen-order-throttling differentiator

Not scored by this record.

kitchen-channel-pause-propagation differentiator

Not scored by this record.

kitchen-order-ready-callback differentiator

Not scored by this record.

kitchen-bump-bar-hardware

The phrase 'bump bar' does not occur once across the 282 published knowledge base articles. 'How to Link a KDS to the GRUBBRR Portal' documents the KDS device record (IP, App ID, KDS Printer, KDS type, row count, print mode) and describes interaction as on-screen actions — complete, cancel, delay, un-complete, search, filter, re-print — noting only that 'all GRUBBRR KDS devices come configured for countertop display; however, you can also source your own wall mount'. The product page (grubbrr.com/products/kitchen-display-system/) advertises a 'Touchscreen Interface' with 'intuitive touchscreen controls' and names no keypad. The one document that would settle it, the 'GRUBBRR Hardware Compatibility Matrix' listing certified peripherals, is a Google Sheet that returns HTTP 401 to an unauthenticated request (docs.google.com), so supported bump-bar models could be neither confirmed nor ruled out.

kitchen-all-day-counts

Not scored by this record.

kitchen-sla-alerts

Not scored by this record.

kitchen-printer-fallback differentiator

Not scored by this record.

kitchen-offline-operation differentiator

Not scored by this record.

kitchen-item-build-screens differentiator

Not scored by this record.

kitchen-recall-refire

Not scored by this record.

kitchen-order-modification-alerts differentiator

Not scored by this record.

kitchen-guest-ready-notification differentiator

Not scored by this record.

kitchen-waste-logging

Not scored by this record.

kitchen-speed-of-service-reporting

Not scored by this record.

kitchen-prep-forecasting

Not scored by this record.

delivery-driver-roster

No driver or dispatch module in the published catalog; delivery is a third-party channel.

delivery-dispatch-board

Absent from the published catalog.

delivery-route-map differentiator

Not scored by this record.

delivery-driver-tracking differentiator

Not scored by this record.

delivery-address-validation

Not scored by this record.

delivery-driver-comp differentiator

Not scored by this record.

delivery-daas-dispatch

Not scored by this record.

delivery-daas-fallback differentiator

Not scored by this record.

delivery-3p-direct-integration differentiator

Not scored by this record.

delivery-3p-injection

Not scored by this record.

delivery-menu-push

Not scored by this record.

delivery-86-sync

Not scored by this record.

delivery-store-pause

Not scored by this record.

delivery-3p-reconciliation differentiator

Not scored by this record.

delivery-injection-error-visibility differentiator

Not scored by this record.

delivery-tracking-page

Not scored by this record.

delivery-promise-time differentiator

Not scored by this record.

delivery-offline-behavior

Not scored by this record.

digital-first-party-web

Mobile ordering ('Line Buster') and QR/drive-thru ordering are first-party and brand-owned rather than marketplace; a full commission-free web ordering site on the restaurant's domain is not clearly documented. https://www.grubbrr.com/ · retrieved 2026-08-01

digital-menu-single-source

Kiosk, mobile and digital menu boards are driven from the integrated POS menu via the POS integration, but sync scope and one-edit propagation are not documented. https://www.grubbrr.com/ · retrieved 2026-08-01

digital-native-app differentiator

Not scored by this record.

digital-account-saved-payment

One-tap reorder is present and is a default of the loyalty flow: a signed-in guest sees 'their past five Kiosk orders from any of your locations' and selecting an item 'will automatically apply all of the same customizations from the customer's past order'. Version 14 added the same flow for non-loyalty guests via a guest sign-in. Shortfalls: no tokenized saved card is documented anywhere — the only account-based payment methods in the knowledge base are ID Pay / Member Pay, prepaid monthly-allowance accounts keyed to a member ID or scanned ID card, and house accounts; and no saved-address concept exists, consistent with there being no first-party delivery. https://help.grubbrr.com/s/article/How-Past-Orders-Works-With-Loyalty-or-with-GRUBBRR-Frequent-Customer · retrieved 2026-08-03

digital-upsell-engine differentiator

Not scored by this record.

digital-scheduled-pacing

Not scored by this record.

digital-fulfillment-modes

Not scored by this record.

digital-qr-table

Not scored by this record.

digital-kiosk differentiator

Not scored by this record.

digital-group-ordering

Not scored by this record.

digital-catering-portal differentiator

Not scored by this record.

digital-voice-ai-phone differentiator

Not scored by this record.

digital-drivethru-ai

Not scored by this record.

digital-sms-ordering

Not scored by this record.

digital-google-order differentiator

Not scored by this record.

digital-apple-business-connect

Not scored by this record.

digital-loyalty-attach

Not scored by this record.

digital-subscriptions

Not scored by this record.

digital-promo-parity

Not scored by this record.

digital-guest-data-ownership differentiator

Not scored by this record.

digital-checkout-pci-sca

Not scored by this record.

digital-surcharge-transparency differentiator

Not scored by this record.

guest-loyalty-unified-profile

A guest identity does span locations: signing in to loyalty on the kiosk surfaces 'their past five Kiosk orders from any of your locations', and GRUBBRR ships an in-house 'Frequent Customer' feature alongside third-party providers (Punchh, Como, Bruster's, OloPunchh). Shortfalls: the documented history is explicitly kiosk orders only and capped at five, with nothing describing merge of in-store POS or first-party web/app transactions into the same profile; identity is held by the loyalty provider, with GRUBBRR configuring only login method (QR, phone or email), points display and redemption; and no dedup/merge behaviour is documented in any article. https://help.grubbrr.com/s/article/How-Past-Orders-Works-With-Loyalty-or-with-GRUBBRR-Frequent-Customer · retrieved 2026-08-03

guest-loyalty-thirdparty-identity-attach differentiator

Not scored by this record.

guest-loyalty-accrual-models

No first-party loyalty engine appears in the published catalog; loyalty is typically the integrated POS's or a partner's.

guest-loyalty-tiers differentiator

Not scored by this record.

guest-loyalty-offline-behavior differentiator

Not scored by this record.

guest-loyalty-offer-stacking-rules differentiator

Not scored by this record.

guest-loyalty-targeted-offers differentiator

Not scored by this record.

guest-loyalty-rfm-segmentation differentiator

Not scored by this record.

guest-loyalty-lifecycle-automation

GRUBBRR does not ship campaign automation; it configures somebody else's loyalty engine. This article enumerates the entire loyalty surface GRUBBRR exposes — provider enablement, Punchh location/business keys, receipt features, redemption modes (scan-and-redeem, visit-based), maximum rewards per order, guest check codes, login method and display strings — and campaigns are not among them; the only lifecycle-adjacent item is a flag asking Punchh to collect date of birth and gender. Across all 282 articles the words 'campaign', 'birthday' (outside that flag) and 'win-back' do not appear. GRUBBRR's own CRM module is Members (prepaid ID Pay accounts) and guest surveys; its only guest messaging is on-screen behaviour-based messages and Toast-sourced order-ready SMS. https://help.grubbrr.com/s/article/How-to-Set-Up-Punchh-in-the-GRUBBRR-Console · retrieved 2026-08-03

guest-loyalty-native-email-sms differentiator

Not scored by this record.

guest-loyalty-consent-management

Not scored by this record.

guest-loyalty-10dlc-registration

Not scored by this record.

guest-loyalty-campaign-attribution differentiator

Not scored by this record.

guest-loyalty-data-export-portability differentiator

Not scored by this record.

guest-loyalty-cdp-event-api differentiator

Not scored by this record.

guest-loyalty-review-capture-routing differentiator

Not scored by this record.

guest-loyalty-referral-program

Not scored by this record.

guest-loyalty-wallet-pass differentiator

Not scored by this record.

guest-loyalty-privacy-rights-tooling

Not scored by this record.

guest-loyalty-redemption-fraud-controls

Not scored by this record.

guest-loyalty-ai-offer-recommendation differentiator

Not scored by this record.

guest-loyalty-stored-value-gift

Not scored by this record.

labor-clock-in-at-pos

No POS terminal and no labor module.

labor-photo-punch-verification differentiator

Not scored by this record.

labor-geofenced-mobile-punch

Not scored by this record.

labor-offline-time-punch differentiator

Not scored by this record.

labor-granular-rbac

Roles are genuinely custom rather than fixed tiers: Users > Role Master > Add New, then 'privileges' to 'Grant the user access to the required features/settings', and 'we give users access to the company or location level'. Temporary users can additionally carry a start and end date. Shortfalls: the privilege set governs GRUBBRR Portal features and settings, not register actions — void, comp, drawer-open and price-change have no equivalent because there is no terminal or cash drawer; scoping is documented at two levels (company or location), not per location group; and the actual list of grantable privileges is published only as a screenshot inside the article, so the granularity cannot be verified from text. https://help.grubbrr.com/s/article/How-to-manage-Users-Roles-in-the-GRUBBRR-Portal · retrieved 2026-08-03

labor-manager-override-audit

No manager-override or approval flow exists to audit — there is no terminal, so the knowledge base has no override/approval concept. Two adjacent audit features were checked and neither matches the claim. 'Version 15+ Beta Deployment Notes' announces 'User Event Tracking in GEM': 'The GRUBBRR Event Manager will record usernames and IDs associated with menu changes, POS sync events, and more', plus 'Enhanced Menu Audits to also track items that have had overrides applied through the Console' — but 'overrides' there means menu-record overrides of POS defaults ('How to Identify and Revert Overrides in the GRUBBRR Console'), i.e. configuration change history, not transaction approvals. 'How to use GRUBBRR System Health Monitoring' offers a per-device 'View Device History' application log, which is device status, not user actions. Unresolved because GEM has no dedicated article and its retention, immutability and queryability are undocumented.

labor-native-scheduling differentiator

Not scored by this record.

labor-demand-labor-forecast differentiator

Not scored by this record.

labor-realtime-labor-percent differentiator

Not scored by this record.

labor-overtime-prevention differentiator

Not scored by this record.

labor-break-compliance-by-state differentiator

Not scored by this record.

labor-fair-workweek-support

Not scored by this record.

labor-minor-labor-rules

Not scored by this record.

labor-tip-pooling-rules

Not scored by this record.

labor-tip-distribution-audit-trail

Not scored by this record.

labor-qualified-tips-w2-reporting differentiator

Not scored by this record.

labor-native-payroll differentiator

Not scored by this record.

labor-payroll-export-formats

Not scored by this record.

labor-shift-swap-workflow differentiator

Not scored by this record.

labor-digital-onboarding-i9

Not scored by this record.

labor-server-performance-metrics differentiator

Not scored by this record.

inventory-recipe-bom-costing

No inventory or recipe-costing module in the published catalog.

inventory-unit-conversion-yields

No inventory module in the published catalog.

inventory-theoretical-vs-actual differentiator

Not scored by this record.

inventory-realtime-depletion differentiator

Not scored by this record.

inventory-86-auto-sync differentiator

Not scored by this record.

inventory-count-modes

No inventory module in the published catalog.

inventory-mobile-count-offline

Not scored by this record.

inventory-vendor-catalogs-edi differentiator

Not scored by this record.

inventory-invoice-ocr differentiator

Not scored by this record.

inventory-price-change-alerts differentiator

Not scored by this record.

inventory-par-auto-suggest differentiator

Not scored by this record.

inventory-waste-logging

Not scored by this record.

inventory-transfers

Not scored by this record.

inventory-commissary

Not scored by this record.

inventory-lot-traceability

Not scored by this record.

inventory-shelf-life-expiry

Not scored by this record.

inventory-cogs-gl-export

Not scored by this record.

inventory-native-not-partner differentiator

Not scored by this record.

inventory-menu-margin-linkage differentiator

Not scored by this record.

reporting-realtime-dashboard

Browser dashboards exist at both levels — a Company Dashboard tracking KPIs across all active locations plus a Location Dashboard with Sales, Item Mix, Payment Types and a KPI panel ('Introduction to the GRUBBRR Portal Dashboard'), and the Console's 'At a Glance' dashboard with Sales, Upsells, Device Health, Aborted Orders and Store Performance tiles. Shortfall on latency, stated by the vendor: 'This dashboard updates at 6 AM, 10 AM, 2PM, 6PM and 10PM Eastern Time every day' — five refreshes a day, not within minutes of the sale. The Portal dashboard's refresh cadence is not stated anywhere, and device telemetry is separately documented as heartbeat-based with up to a 15-minute lag. Second shortfall: no mobile app is documented for either console; every reporting article routes through a browser sign-in. https://help.grubbrr.com/s/article/Using-GRUBBRR-Analytics · retrieved 2026-08-03

reporting-eod-closeout

No cash drawer or tender reconciliation; EOD stays with the integrated POS.

reporting-pmix-modifier-level

A Product Mix report exists under Reports > Sales > Product Mix and 'will show the assortment of items sold for a specifically selected date filter... can also be refined to show items from a specific category'. Shortfalls: the documented breakdown is item-level with a category filter only — no modifier-level line, and no daypart or revenue-centre filter; the article does not state which measures the report carries (the quantity/gross/net breakdown the claim asks for is described for the Z Report, not for Product Mix). The Console's separate 'Products' insight page likewise 'tracks the performance of individual menu items' with no modifier dimension. https://help.grubbrr.com/s/article/How-to-Access-Basic-Reports-in-the-GRUBBRR-Portal · retrieved 2026-08-03

reporting-comps-voids-audit

Not scored by this record.

reporting-cash-over-short

Not scored by this record.

reporting-labor-productivity

Not scored by this record.

reporting-channel-profitability differentiator

Not scored by this record.

reporting-multiloc-drilldown differentiator

Not scored by this record.

reporting-custom-report-builder differentiator

Not scored by this record.

reporting-scheduled-delivery

Not scored by this record.

reporting-raw-warehouse-export differentiator

Not scored by this record.

reporting-public-api differentiator

Not scored by this record.

reporting-webhooks differentiator

Not scored by this record.

reporting-api-not-upcharged differentiator

Not scored by this record.

reporting-tier-paywall differentiator

Not scored by this record.

reporting-history-retention differentiator

Not scored by this record.

reporting-anomaly-alerts differentiator

Not scored by this record.

reporting-nl-query

Not scored by this record.

reporting-guest-cohorts differentiator

Not scored by this record.

reporting-sales-forecast differentiator

Not scored by this record.

reporting-tip-tax-compliance

Not scored by this record.

multi-location-org-hierarchy

More than a flat list: the Console has a Scope tool switching between Enterprise and Location views, an Organizations object administered under Support > Organizations & Users, and a grouping layer above the store that reporting uses — 'Store Performance provides a detailed breakdown of the active location against other locations in the organization/location group' — with a 'Location Group ID' issued by GRUBBRR Operations during Clover Sport setup. Shortfalls: the group tier is never documented as an operator-manageable object (no article covers creating or editing a location group), and permissions do not scope to it — 'How to manage Users & Roles' places user access at 'the company or location level' only, so the third level exists for analytics but not for permission grants. https://help.grubbrr.com/s/article/Using-GRUBBRR-Analytics · retrieved 2026-08-03

multi-location-central-menu-publish

Enterprise Configuration Management is real central authoring: a Master Menu Dataset built from all onboarded POS menus, custom datasets defining which categories/items each cohort offers, a parallel Master Kiosk settings dataset, and deployment jobs where 'we can assign which locations will be included, which datasets to share, and when to apply the changes', clonable for later updates. Shortfalls named by the vendor: 'With ECM, we don't have a one-button "push to Kiosk" option; instead, we set up custom deployments' — publishing is a configured job, not a single action; and no publish/version history recording what was pushed, when and by whom is documented for deployments (the 'Menu Audits' and GEM user-event tracking in the v15 notes cover menu record changes, not deployment runs). https://help.grubbrr.com/s/article/ECM-Functions-Best-Practices · retrieved 2026-08-03

multi-location-local-override-policy differentiator

Not scored by this record.

multi-location-price-zones

The docs enumerate what is authored centrally and price is deliberately excluded: 'Categories, Items, Modifier Groups, Modifiers, Combos, Upsells, and Discounts are all configured at the Company level. Menu Prices, Item 86 Status, General settings, and Kiosk settings are all configured at the Location level', and 'All menu prices are still defined at the location level.' The ECM path says the same — 'When an organization uses ECM controls, prices are managed by the POS at each individual location' — and the v14.6 enhancement was only the ability to view location pricing from the enterprise menu manager, not set it. There is therefore no price tier/zone object: differential pricing is inherited from each store's POS, and no per-channel or per-daypart price variant is documented either. https://help.grubbrr.com/s/article/How-Company-Level-Menu-Management-works-with-POS-Integrations · retrieved 2026-08-03

multi-location-scheduled-publish differentiator

Not scored by this record.

multi-location-new-store-template differentiator

Not scored by this record.

multi-location-corp-vs-franchisee-roles differentiator

Not scored by this record.

multi-location-royalty-calculation differentiator

Not scored by this record.

multi-location-royalty-collection

Not scored by this record.

multi-location-consolidated-reporting

Not scored by this record.

multi-location-normalized-item-rollup differentiator

Not scored by this record.

multi-location-cross-location-giftcard

Not scored by this record.

multi-location-cross-location-loyalty

Not scored by this record.

multi-location-multi-brand differentiator

Not scored by this record.

multi-location-multi-tax-jurisdiction

Not scored by this record.

multi-location-multi-currency-locale

Not scored by this record.

multi-location-config-audit-log differentiator

Not scored by this record.

multi-location-enterprise-sso differentiator

Not scored by this record.

multi-location-enterprise-api differentiator

Not scored by this record.

multi-location-central-labor-policy

Not scored by this record.

hardware-commodity-devices differentiator

Not scored by this record.

hardware-os-platforms

Hardware partners are named (Samsung, Verifone) and floor-standing vs countertop kiosk form factors are described; no client OS names or minimum specs are published. https://www.grubbrr.com/ · retrieved 2026-08-01

hardware-handheld-purpose-built

Not scored by this record.

hardware-handheld-battery-swap differentiator

Not scored by this record.

hardware-offline-mode

The vendor's documented answer to an offline terminal is to stop selling, not to degrade: kiosks on v12.5+ 'can be set up to block any orders when the device is offline', displaying 'a pop-up to let customers know that the device can't connect to the internet, and to speak to location staff instead' — the article summary states 'the Kiosk will automatically direct customers to the POS if the device is offline'. There is no continued-offline operation behind the flag, because 'Introduction to POS Integrations' documents that every order round-trips the cloud mid-transaction: the kiosk submits the order total to the GRUBBRR Portal, 'the Portal submits the order total back to the POS for verification', payment is taken only after the verified total returns, and the guest receipt prints only after the Portal returns the POS's Order ID. No article documents offline capture or queueing, offline cash recording, or an enumerated list of degraded functions; knowledge-base searches (282 published articles) for offline, internet, network connection and store-and-forward return only device-down alerting (Cockpit) and this blocking flag. The sole contrary text is the KDS product page's marketing bullet 'Offline Functionality', which concerns the kitchen display, not order-taking, and is bounded at reliability-offline-kds-printing. https://help.grubbrr.com/s/article/How-to-Block-Kiosk-Ordering-when-the-Device-is-Offline · retrieved 2026-08-04

hardware-kds

Kitchen display system is a named first-party product alongside order progress boards; bump-bar input and course/fire timing are not documented. https://www.grubbrr.com/ · retrieved 2026-08-01

hardware-kiosk differentiator

Not scored by this record.

hardware-drive-thru

Not scored by this record.

hardware-printer-compatibility

Not scored by this record.

hardware-peripherals

Not scored by this record.

hardware-p2pe-terminal

Not scored by this record.

hardware-tap-to-phone differentiator

Not scored by this record.

hardware-pricing-transparency differentiator

Not scored by this record.

hardware-ownership-vs-lease differentiator

Not scored by this record.

hardware-usable-after-churn differentiator

Not scored by this record.

hardware-rma-sla differentiator

Not scored by this record.

hardware-byod

Not scored by this record.

hardware-remote-device-management differentiator

Not scored by this record.

extensibility-public-api-docs

No public developer portal or API reference on grubbrr.com; integration is handled by GRUBBRR through its 93+ POS connector library rather than self-serve.

extensibility-api-access-cost differentiator

Not scored by this record.

extensibility-partner-revshare

Not scored by this record.

extensibility-free-sandbox differentiator

Not scored by this record.

extensibility-oauth-partner-apps

Every authentication flow in the knowledge base runs the other direction — GRUBBRR authenticating into a POS, not a third party authenticating into GRUBBRR. Square uses a real OAuth authorization-code handoff ('Click "Link with Square"... you'll be taken to a Square sign-in page') but GRUBBRR is the client there; Clover uses a static API token the merchant creates and emails to their project manager, with per-resource read/write scopes set in Clover's portal ('How to Create API Tokens in the Clover Admin Portal'); Olo uses a Client ID and Client Secret plus a shared webhook secret. Nothing in the 282 articles describes an app marketplace, a partner app authorization screen, or operator-granted revocable grants against GRUBBRR itself, and grubbrr.com publishes no developer portal. Unresolved rather than `no` because an operator-facing help centre would not document a developer platform even if one existed behind sales.

extensibility-webhooks-push

Webhooks appear repeatedly in the knowledge base but always inbound to GRUBBRR. 'How to Subscribe to GRUBBRR Webhooks in Olo' has the operator register GRUBBRR's own callback endpoints in the Olo portal (https://portal.grubbrr.com/api/OloCallback, or https://api.grubbrr.com/gcs/Webhook/olo on the Console platform) and subscribe the vendor-export, menu-availability-change and orders event types; the Square setup similarly offers 'Enable Webhooks, which will automatically inform GRUBBRR of menu or item availability changes'. So GRUBBRR is a webhook consumer in every documented case. No article describes GRUBBRR pushing order-lifecycle events (created, modified, paid, voided, refunded) to an operator- or partner-supplied endpoint, and there is no public API reference to check. Unresolved because consuming webhooks is not evidence about whether an outbound facility exists.

extensibility-webhook-reliability differentiator

Not scored by this record.

extensibility-order-injection-api

Not scored by this record.

extensibility-menu-write-api differentiator

Not scored by this record.

extensibility-data-symmetry differentiator

Not scored by this record.

extensibility-published-rate-limits

Not scored by this record.

extensibility-doordash-preferred differentiator

Not scored by this record.

extensibility-first-party-delivery-integrations differentiator

Not scored by this record.

extensibility-middleware-compatibility

Not scored by this record.

extensibility-accounting-connectors

Not scored by this record.

extensibility-payroll-export

Not scored by this record.

extensibility-bi-data-warehouse differentiator

Not scored by this record.

extensibility-app-marketplace

Not scored by this record.

extensibility-custom-fields-scripting

Not scored by this record.

extensibility-headless-embedded

Not scored by this record.

extensibility-api-versioning-deprecation

Not scored by this record.

extensibility-data-portability-exit differentiator

Not scored by this record.

reliability-offline-order-entry

Order entry cannot continue on-terminal without the internet because the documented per-order sequence is cloud-mediated at every step: the kiosk menu 'pulls all its menu data... from the client's POS via the Internet'; when a guest submits, the kiosk 'submits an order total back to the Portal', which 'submits the order total back to the POS for verification'; payment happens only after the verified total returns; the final order then flows kiosk to Portal to POS, and 'the GRUBBRR Portal returns the final order ID to the Kiosk, and the Kiosk prints a receipt' — so check printing and ticket routing (via the POS back-of-house) both sit downstream of the cloud hand-off. The vendor's own offline provision confirms the stop rather than continuity: 'How to Block Kiosk Ordering when the Device is Offline' (v12.5+) has the kiosk 'display a pop-up to let customers know that the device can't connect to the internet, and to speak to location staff instead'. When the agent/POS link fails mid-order the customer-facing result is an error, not a queued ticket ('No connection could be made because the target machine actively refused it' — PixelPoint troubleshooting article). No article in the 282-article knowledge base documents local order caching, offline queueing or store-and-forward. https://help.grubbrr.com/s/article/Introduction-to-POS-Integrations · retrieved 2026-08-04

reliability-offline-card-auth differentiator

Not scored by this record.

reliability-offline-decline-liability differentiator

Not scored by this record.

reliability-lan-degraded-multi-terminal differentiator

Not scored by this record.

reliability-local-transaction-engine differentiator

Not scored by this record.

reliability-offline-kds-printing

The only positive evidence is a marketing bullet on the KDS product page, 'Offline Functionality', asserting the KDS continues to function if systems go offline. No documentation supports or bounds it: across 282 knowledge base articles 'offline' appears only as a device-down condition to alert on, and GRUBBRR's documented offline provision runs the other way — 'How to Block Kiosk Ordering when the Device is Offline' has the kiosk display a pop-up telling customers to speak to staff instead. Order flow is cloud-mediated (kiosk to GRUBBRR to POS via the GRUBBRR Agent), and nothing states what is cached locally, for how long, or whether kitchen printer routing survives a WAN outage. Grade D because a product-page bullet is a claim, not a fact. https://grubbrr.com/products/kitchen-display-system/ · retrieved 2026-08-03

reliability-printer-fallback

The alerting half of the claim is documented and specific: with 'Send Device Status Email from Cockpit' enabled, named recipients 'receive email updates within fifteen minutes of your Kiosks, printers, payment devices, or GRUBBRR agents experiencing changes in their status, such as running out of paper or losing internet connectivity', and the Console's System Health page flags devices as operational, 'partially up', in error or offline. Shortfall: no automatic failover. 'How to Manage Kitchens in the GRUBBRR Portal' assigns each kitchen one printer and/or one KDS with items mapped to it, and offers redundancy only as a manual configuration choice — print KOTs, use a KDS, or do both simultaneously. No article describes rerouting to a backup printer or KDS station when the configured device is unreachable. https://help.grubbrr.com/s/article/How-to-Get-Automated-Device-Status-Updates-from-the-GRUBBRR-Portal · retrieved 2026-08-03

reliability-sync-conflict-handling

Not scored by this record.

reliability-offline-feature-matrix

Not scored by this record.

reliability-public-status-page

Not scored by this record.

reliability-contractual-uptime-sla differentiator

Not scored by this record.

reliability-incident-postmortems

Not scored by this record.

reliability-247-live-support

Not scored by this record.

reliability-onsite-install differentiator

Not scored by this record.

reliability-menu-build-service differentiator

Not scored by this record.

reliability-hardware-replacement-sla

Not scored by this record.

reliability-backup-restore

Not scored by this record.

reliability-pci-dss-4-attestation

Not scored by this record.

reliability-mfa-role-based-access

Not scored by this record.

reliability-self-serve-training

Not scored by this record.

reliability-failover-terminal-role differentiator

Not scored by this record.

reliability-cellular-backup

Not scored by this record.

commercial-month-to-month-contract differentiator

Not scored by this record.

commercial-no-early-termination-fee differentiator

Not scored by this record.

commercial-autorenew-terms-published

GRUBBRR's public General Terms (effective March 3, 2023) section 9.3.2: "Unless otherwise set forth in an Order, the initial subscription term shall be 36 months from (i) the Order date or (ii) in the event of a Pilot, from the day immediately following the expiration of the Pilot ... Thereafter, the Order will automatically renew for successive 12-month periods ... unless either Party gives the other Party written notice at least 30 days prior to the expiration of the Initial Subscription Term or the then-current Renewal Subscription Term." Term, auto-renewal period and the 30-day cancellation-notice window are all published, not confined to a signed quote. https://grubbrr.com/general-terms/ · retrieved 2026-08-08

commercial-processing-not-bundled differentiator

Not scored by this record.

commercial-interchange-plus-published differentiator

Not scored by this record.

commercial-rate-increase-clause differentiator

Not scored by this record.

commercial-pricing-published

No general price list: grubbrr.com/pricing/ now redirects to /request-a-demo/, and /faq/, /grubbrr-guarantee/ and the product pages carry no dollar figures. But GRUBBRR does publish specific figures on its open, sitemap-listed brand order-form pages - the Dave's Hot Chicken franchisee page prints a "Kiosk Pricing" table: "Samsung Countertop Kiosk with Verifone P400 $500", "Kiosk Floor Stand $500", "Kiosk Wall Mount $500", "Setup & Installation $500", and "Kiosk SaaS per Month $150 / Two kiosks per location". Shortfall: this is one negotiated franchise program, not list pricing for the general buyer, and no per-additional-terminal software rate is given (the $150 covers two kiosks; the order form accepts 2 or 3 with no incremental figure). The parallel Bojangles, Church's, Pita Pit, Ziggi's, Boar's Head and NCR Voyix reseller order forms publish no figures at all. https://grubbrr.com/daves-hot-chicken-franchisee/ · retrieved 2026-08-08

commercial-module-unbundling differentiator

Not scored by this record.

commercial-hardware-purchase-outright

Outright purchase is a documented, standard route, not a forced lease. General Terms 1.8: "'Hardware' means the kiosks, displays, printers, cables, or other hardware or equipment, specified on an applicable Order ... Hardware purchased hereunder is resold to You by GRUBBRR." Schedule 1 - Hardware governs it: "The terms in this Schedule 1 apply to Your purchase of Hardware pursuant to an Order", headed "DELIVERY, INSTALLATION, TITLE AND RISK OF LOSS", with "Hardware fees and shipping costs are due upon execution of the Order" and OEM warranties passed through. Leasing is a separate, elective Offering - 1.9 defines HaaS as "the provision of Hardware for use on a subscription basis", and only under HaaS does "At no time during the Subscription Term shall title to the Hardware pass to You ... You shall not have any right to purchase the Hardware" apply. Shortfall: prices are barely published. The only first-party figures are on one franchise order form (Dave's Hot Chicken franchisee page, retrieved 2026-08-08): "Samsung Countertop Kiosk with Verifone P400 $500", "Kiosk Floor Stand $500", "Kiosk Wall Mount $500", "Setup & Installation $500". No KDS-screen or printer price appears anywhere, grubbrr.com/pricing/ redirects to /request-a-demo/, and the parallel Bojangles, Church's, Pita Pit, Ziggi's and Boar's Head order forms print no figures at all. https://grubbrr.com/general-terms/ · retrieved 2026-08-08

commercial-hardware-not-locked differentiator

Not scored by this record.

commercial-implementation-fee-published

Not scored by this record.

commercial-data-export-self-serve

Not scored by this record.

commercial-export-customer-and-loyalty differentiator

Not scored by this record.

commercial-post-termination-export-window differentiator

Not scored by this record.

commercial-data-ownership-clause differentiator

Not scored by this record.

commercial-source-available-selfhost

Not scored by this record.

commercial-pci-p2pe-tokenization

Not scored by this record.

commercial-pci-dss-4-controls

Not scored by this record.

commercial-soc2-attestation

Not scored by this record.

commercial-privacy-dsar-tooling

Not scored by this record.

commercial-wcag-kiosk-accessibility differentiator

Not scored by this record.

commercial-dual-pricing-compliant differentiator

Not scored by this record.