Vendors / Adjacent encroachers — ordering, middleware & back-office
Fresh KDS
A $16-27/screen/month tablet KDS that runs on iOS and Android and attaches to any POS — the cheapest credible answer to the kitchen-display line item, and the price point any first-party KDS gets benchmarked against.
scored live legacy rubric
- Claims in scope
- 255
- Scored
- 36
- Assessed
- 35
- Unknown
- 220
- Not applicable
- 59
- Values challenged
- 3
unknown, never as no.Identity
- Owner
- Fresh Technology, Inc. — privately held; no parent or investor disclosed on its site (footer reads "© 2026 Fresh Technology, Inc.")
- Who it is for
- Independents and small chains wanting a cheap tablet-based kitchen display bolted onto whatever POS they already run
- Site
- https://www.fresh.technology/kitchen-display-system
Pricing
transparency: unknown · unit: per screen per month · processor lock-in: no
- Software
- Fully published per-screen SaaS: Essentials $20/mo ($16/mo billed yearly), Premium $27/mo ($22/mo billed yearly), Enterprise custom. Premium adds label/ticket printing, all-day ingredient counts, screen communication, modifier styles, in-app metrics and customer messaging.
Capabilities
Every claim is binary and checkable. Grades: A primary documentation · B product documentation · C pricing or feature page · D marketing claim · E third-party reporting · F inference with no source. A yes on a differentiator claim requires A or B.
Menu, modifiers & pricing engine
Payments & money movement
The POS operates with third-party payment processors of the merchant's choosing (documented list of supported processors/gateways) rather than requiring the vendor's in-house processing. differentiator
payments-processor-choice
Not scored by this record.
Vendor publishes card-processing pricing publicly (a specific flat rate or interchange-plus markup) rather than quote-only. differentiator
payments-published-rates
Not scored by this record.
Native dual-pricing / cash-discount mode stores two prices per item and prints both cash and card totals on the guest check and receipt. differentiator
payments-dual-pricing
Not scored by this record.
Surcharging engine automatically excludes debit and prepaid cards via BIN/product-code detection, enforces the network percentage cap, and can be enabled or disabled per location. differentiator
payments-surcharge-guardrails
Not scored by this record.
All first-party payment terminals accept EMV chip and NFC contactless including Apple Pay and Google Pay.
payments-emv-nfc
Fresh KDS ships no payment hardware. The Recommended Devices page enumerates the entire device set the vendor supports — iPads and Android tablets, kitchen-grade screens (Kitchen Armor, Geekland, MicroTouch), three Bluetooth printers (Zebra ZD410, Bixolon SRP-S300, Epson TM-M30ii), bump bars and tablet mounts — with no card reader or payment terminal among them. Payment-acceptance vocabulary (payment terminal / card reader / payment processor / accept payment) occurs 0 times on any product-documentation surface across 743 documents; all 18 corpus hits are general blog prose about other vendors' systems. The API models payment only as an inbound flag, `isPaid` ("if true the order is paid; not displayed in the UI"). https://www.fresh.technology/kds/recommended-hardware · retrieved 2026-09-07
Accepts contactless payments directly on a phone (Tap to Pay on iPhone and/or Android tap-to-pay) with no separate card reader. differentiator
payments-softpos-tap-to-pay
Not scored by this record.
Vendor ships a handheld that takes EMV/NFC payment at the table, including tip prompt and check splitting, without carrying the card away.
payments-pay-at-table
Not scored by this record.
Guest can scan a QR code on the printed check or table tent to view and pay the check from their own phone, with the payment closing the check in the POS automatically. differentiator
payments-qr-guest-pay
Not scored by this record.
Supports both pre-auth-then-tip-adjust and on-device tip prompt flows, with a documented batch/adjust window and a manager screen for unadjusted tips.
payments-tip-adjust
Not scored by this record.
Configurable tip pooling and distribution rules (by hours worked, sales, role percentage, or points) that produce a per-employee tip allocation exportable to payroll. differentiator
payments-tip-pooling
Not scored by this record.
Card payments can be captured while the internet is down via store-and-forward, with configurable per-transaction and cumulative offline limits. differentiator
payments-offline-store-and-forward
Not scored by this record.
Vendor publicly documents who bears the loss when a stored offline transaction declines on reconnect, and surfaces a post-reconnect report of failed offline payments. differentiator
payments-offline-decline-liability
Not scored by this record.
First-party gift cards with real-time balance tracking, redeemable across every location in the group and through the online-ordering channel.
payments-gift-cards
Fresh KDS handles no tender and issues no instrument. The Costs object enumerates every monetary property the product accepts — subtotal, tax, deliveryFee, surcharge, convenienceFee, tip, additionalFees, total and promoCodes — and all of them are inbound display strings ("all properties in the Costs object are strings and can include currency symbols for display"); there is no tender type, no balance and no card record, and the only payment concept in the whole schema is the boolean `isPaid`, "not displayed in the UI". /gift ?card/i occurs 10 times across 743 documents, in exactly two general blog posts about restaurant technology stacks, and never in the 456 help articles or the 15 API pages. https://fresh-technology.github.io/fresh.kds.docs.mobile-local-network-integration/docs/api/api_kds_orders/ · retrieved 2026-09-07
House/on-account tabs with per-account credit limits, running balance, and periodic statement or invoice generation.
payments-house-accounts
Not scored by this record.
A single check can be settled with multiple tenders and split by seat, by item, by even shares, or by arbitrary amount, with no hard cap below eight ways.
payments-split-tender
Not scored by this record.
Voids, refunds, discounts, and no-sales require role-based authorization (manager PIN or approval) and write to an immutable audit log identifying the approver.
payments-refund-void-controls
Voids reach Fresh KDS as inbound display state; the product authorizes none. Release 3.56.0: "SpotOn Express Item Voiding [New] This update handles item voiding from the SpotOn Express terminal. If an item is voided on the terminal, it will display as voided on Fresh KDS." The same direction is recorded for QU (3.1.0) and Square (2.21.27), and 2.3.1 excludes voided tickets from printing to the screen. /refund/i occurs 224 times in the corpus and 0 times in all 456 help articles and 15 API pages — every hit is marketing or blog prose. /manager (pin|approval|override)/i is 0 across 743 documents. Roles exist but are scoped away from the terminal: "Roles are solely used for the Fresh web application, these permissions do not transfer when accessing the Fresh KDS app on tablet devices." https://help.freshkds.com/en/articles/12578322-fresh-kds-3-56-0 · retrieved 2026-09-07
In-product dispute/chargeback dashboard that lists open disputes and allows evidence submission assembled from the POS transaction record. differentiator
payments-chargeback-tooling
Not scored by this record.
Tokenized card-on-file for a guest profile, reusable across online ordering, phone orders, and in-store, with no PAN stored by the merchant. differentiator
payments-card-on-file
Not scored by this record.
Vendor publishes its deposit schedule and offers a next-day or same-day/instant funding option. differentiator
payments-payout-timing
Not scored by this record.
A single account can route settlement funds to different bank accounts per location or legal entity (separate MIDs or split settlement) under unified reporting. differentiator
payments-multi-entity-routing
Not scored by this record.
Vendor provides point-to-point encryption and a current PCI DSS 4.x Attestation of Compliance / P2PE listing available to merchants on request.
payments-p2pe-pci4
Not scored by this record.
Delivery, dispatch & third-party channels
Product includes a native in-house driver module: drivers are first-class entities with clock-in/out, assignment state (in-store / on-run / returning), and per-driver run history reportable from the POS itself (not via a third-party add-on).
delivery-driver-roster
Fresh KDS models a delivery driver as one optional string on an inbound order, not as an entity. The DeliveryService object has exactly three properties — `name` ("name of delivery service"), `orderId` ("delivery service order ID") and `driverPhone` ("delivery driver phone number in E.164 format") — so the driver is a phone number belonging to a third-party delivery service. There is no driver record, no clock-in/out, no assignment state and no run history: the API's complete resource set is Locations, Screens/Devices, KDS Orders and Notifications. /\bdriver/i occurs 43 times across 743 documents and only twice on a product surface — a printer driver in the Lightspeed setup guide, and "handed off to the customer/delivery driver" describing the Take Out layout. https://fresh-technology.github.io/fresh.kds.docs.mobile-local-network-integration/docs/api/api_kds_orders/ · retrieved 2026-09-07
Provides a dedicated dispatch/expo screen showing undispatched orders, driver availability, and elapsed time per order, with multi-order run batching (assigning 2+ orders to one driver as a single run).
delivery-dispatch-board
No dispatch surface exists. The inbound order carries a single third-party DeliveryService reference (name, orderId, driverPhone) and no driver availability, assignment or run-batching state, and the API exposes no dispatch resource — its complete route set is KDS Information / KDS Locations / KDS Location Devices, KDS Orders and Notifications. /dispatch/i occurs exactly once in 743 documents, in the Terms of Service, and never in the 456 help articles or the 15 API pages. Fresh KDS's own Take Out Management View tracks handoff of orders already on screen; it shows no undispatched queue and assigns nothing to a driver. https://fresh-technology.github.io/fresh.kds.docs.mobile-local-network-integration/docs/api/api_kds_orders/ · retrieved 2026-09-07
Dispatch includes a live map view with geocoded stops and system-generated route sequencing (turn order optimization) for a multi-stop run, not just a static address list. differentiator
delivery-route-map
Not scored by this record.
Captures live driver GPS position from a driver-facing mobile app and surfaces it back to the dispatch screen. differentiator
delivery-driver-tracking
Not scored by this record.
Delivery areas can be defined as arbitrary map polygons or by drive-time isochrones, not solely as a radius or a ZIP/postcode list. differentiator
delivery-zones-polygon
Not scored by this record.
Each delivery zone carries its own independently configurable delivery fee, order minimum, and quoted promise time, applied automatically from the validated customer address.
delivery-zone-pricing
Delivery money reaches Fresh KDS as a single inbound display value. The Costs object enumerates subtotal, tax, deliveryFee, surcharge, convenienceFee, tip, additionalFees, total and promoCodes, and the documentation states "all properties in the Costs object are strings and can include currency symbols for display" — so `deliveryFee` is a formatted string the POS computed, not a fee Fresh KDS derives. There is no zone entity, no order minimum, no quoted promise time and no address validation: /delivery zone|zone.{0,15}fee|order minimum/i returns 0 across all 743 documents, while `deliveryAddress` exists only as a free-text string on the order. https://fresh-technology.github.io/fresh.kds.docs.mobile-local-network-integration/docs/api/api_kds_orders/ · retrieved 2026-09-07
Address entry is validated/geocoded against a mapping service at order time and rejects or flags out-of-zone addresses before the order is accepted.
delivery-address-validation
Not scored by this record.
Tracks per-delivery driver compensation inputs — mileage or distance driven per run, per-delivery flat reimbursement, and driver-retained tips — and exports them to payroll as separate reimbursement vs. wage lines. differentiator
delivery-driver-comp
Not scored by this record.
Provides a driver cash bank / settle-up flow that reconciles cash collected, orders assigned, and tips owed at end of shift, producing a per-driver over/short figure.
delivery-cash-reconcile
Not scored by this record.
Can hand a first-party order to an on-demand courier marketplace (DoorDash Drive, Uber Direct, Nash, Relay or equivalent) natively from the POS, with the courier quote and status returning into the order record.
delivery-daas-dispatch
Not scored by this record.
Supports hybrid dispatch: rules that automatically overflow an order to a DaaS courier when no in-house driver is available, out of zone, or past a wait threshold. differentiator
delivery-daas-fallback
Not scored by this record.
Offers direct, first-party certified API integrations with DoorDash, Uber Eats, and Grubhub marketplaces (vendor-owned, not solely resold through Otter/Deliverect/Chowly/ItsaCheckmate middleware). differentiator
delivery-3p-direct-integration
Not scored by this record.
Third-party marketplace orders inject automatically into the POS as normal tickets that fire to KDS/printers without tablet re-keying or manual accept.
delivery-3p-injection
Not scored by this record.
Marking an item or modifier 86'd in the POS pushes item-level out-of-stock status to connected third-party channels in near real time, and restores it on availability (DoorDash requires item and item-option 86ing of new POS partners).
delivery-86-sync
Not scored by this record.
Store can be paused/deactivated on each connected third-party marketplace from inside the POS with a timed auto-reactivation, rather than only from each marketplace's own tablet or portal.
delivery-store-pause
Not scored by this record.
Produces a third-party reconciliation report matching marketplace payout deposits to POS-recorded 3P sales, itemizing commission, marketing fees, refunds/adjustments, and identifying missing or unpaid orders. differentiator
delivery-3p-reconciliation
Not scored by this record.
Vendor exposes integration health to the operator — failed/rejected order injections, connection status per channel, and alerts on failure — rather than failing silently. differentiator
delivery-injection-error-visibility
Not scored by this record.
Guests receive a branded order status / driver tracking page or SMS link on the restaurant's own domain for first-party delivery orders, driven by real order and driver state.
delivery-tracking-page
Not scored by this record.
Quoted delivery promise times adjust dynamically from current kitchen load, driver availability, and zone drive time, rather than a fixed per-store constant. differentiator
delivery-promise-time
Not scored by this record.
Vendor documents explicit offline behavior for delivery: whether cash delivery orders, driver assignment, and driver settlement continue during an internet outage.
delivery-offline-behavior
Not scored by this record.
Digital ordering & guest-facing channels
Vendor ships a first-party, commission-free web ordering site on the restaurant's own branding/domain that writes orders directly into the POS with no per-order marketplace commission.
digital-first-party-web
Fresh KDS consumes online ordering rather than publishing it. Its integrations page is organised as "Point of sale systems" (32 named) and "Online ordering / kiosks & aggregators", the latter listing five third-party products — Cuboh, Olo, ToGo Tech, Vroom Delivery and Bite — and the page's own framing is inbound: "From point-of-sale systems to online ordering, Fresh KDS ensures every order reaches your kitchen seamlessly." The vendor ships no ordering site, no domain or branding surface and no basket; the help centre's online-ordering articles are all about receiving orders from someone else's channel (Clover online orders, Olo). https://www.fresh.technology/kds/integrations · retrieved 2026-09-07
Vendor offers a branded native iOS and Android ordering app (published under the restaurant's own brand in the App Store/Play Store), not only a mobile web page or a shared multi-restaurant marketplace app. differentiator
digital-native-app
Not scored by this record.
Guests can create an account with saved addresses, saved (tokenized) payment methods, and one-tap reorder of a previous order across first-party channels.
digital-account-saved-payment
There is no guest account. The KDS Order payload carries guest data per order and only per order — `name`, `phoneNumber` (E.164), `deliveryAddress`, `optInForSms` — with no customer identifier tying two orders together, and the API exposes no customer resource. A vocabulary control over all 743 documents returns 0 for saved payment, tokeniz*, saved address, stored card and one-tap reorder. Fresh KDS takes no payment at all: the only payment concept in the schema is the inbound `isPaid` boolean, "not displayed in the UI". https://fresh-technology.github.io/fresh.kds.docs.mobile-local-network-integration/docs/api/api_kds_orders/ · retrieved 2026-09-07
Digital checkout presents configurable or algorithmic upsell/cross-sell suggestions (rules-based add-ons or personalized recommendations from order history), with attach-rate reporting on those suggestions. differentiator
digital-upsell-engine
Not scored by this record.
Supports future/scheduled orders with per-daypart throttling — capacity limits on orders or items per time slot that automatically close slots when the kitchen is saturated.
digital-scheduled-pacing
Not scored by this record.
Single digital ordering flow supports pickup, curbside (with arrival check-in), dine-in/QR table ordering, and delivery, with mode-specific fees and prep timing.
digital-fulfillment-modes
Not scored by this record.
Supports guest-facing QR scan-to-order and/or scan-to-pay at the table that opens or attaches to the existing POS check, including splitting and tipping.
digital-qr-table
Not scored by this record.
Vendor ships a self-order kiosk running the same menu and modifier logic as the POS, with accessibility-compliant UI and unattended EMV payment. differentiator
digital-kiosk
Not scored by this record.
Supports group ordering: a shareable link where multiple participants add their own items to one order under a per-person or total spend cap, with split or single payment.
digital-group-ordering
Not scored by this record.
Offers a distinct catering ordering flow with separate catering menu/minimums, lead-time rules, quotes or proposals, deposits, and invoice/house-account or ACH payment terms. differentiator
digital-catering-portal
Not scored by this record.
Vendor offers AI voice phone ordering (native or a named certified partner) that answers inbound calls and injects the completed order into the POS without staff transcription. differentiator
digital-voice-ai-phone
Not scored by this record.
Supports AI voice ordering at the drive-thru lane, integrated with the POS menu/modifiers and with escalation-to-human handoff.
digital-drivethru-ai
Not scored by this record.
Supports conversational SMS or chat ordering/reordering (text-to-order or text-a-link) that lands in the POS.
digital-sms-ordering
Not scored by this record.
Supports Order with Google — the restaurant's direct ordering link is provisioned to the Google Business Profile as an ordering option (ideally set as 'Preferred by Business'), rather than leaving marketplace links as the only choice. differentiator
digital-google-order
Not scored by this record.
Supports Apple Business Connect ordering placement — an 'Order Food' custom action on the Apple Maps place card pointing at the vendor's first-party ordering flow.
digital-apple-business-connect
Not scored by this record.
Loyalty accrual and redemption work inside the first-party digital ordering flow using the same guest identity as in-store, not as a separate post-purchase enrollment.
digital-loyalty-attach
Not scored by this record.
Supports guest subscription / membership programs (recurring billing for a delivery-fee waiver, a per-period item entitlement, or a paid loyalty tier) managed in the platform.
digital-subscriptions
Not scored by this record.
Discounts, coupon codes, and loyalty offers are defined once and honored identically across POS, kiosk, and first-party digital channels, with channel eligibility controls.
digital-promo-parity
Not scored by this record.
Vendor documents that the operator owns and can export first-party guest records (email, phone, consented marketing status, order history) in bulk, without a fee or vendor approval. differentiator
digital-guest-data-ownership
Not scored by this record.
Digital checkout uses vendor-hosted fields or a hosted payment page so card data never touches the restaurant's page, with the vendor publishing PCI DSS 4.0 compliance (including the client-side script-integrity requirements effective March 2025) and supporting 3DS.
digital-checkout-pci-sca
Not scored by this record.
Digital channels support the same service-fee / dual-pricing / card-surcharge configuration as the POS, with the required guest-facing disclosure and correct handling of jurisdictions and card brands where surcharging is prohibited. differentiator
digital-surcharge-transparency
Not scored by this record.
Guest data, loyalty & marketing
Maintains a single guest profile that automatically merges transactions from in-store POS, first-party web/app ordering, and kiosk under one identity (phone or email match), with documented dedup/merge behavior.
guest-loyalty-unified-profile
Fresh KDS reads a guest profile out of the POS rather than maintaining one. The article documents pulling customer name and phone from Clover's customer profiles so Fresh KDS can send an order-ready SMS; the profile, the identity and the match all live in Clover. The API carries no customer resource and no identifier that would link two orders — guest data (`name`, `phoneNumber`, `deliveryAddress`) exists per order only — so there is nothing to merge across in-store, web and kiosk, and no dedup or merge behaviour is documented anywhere. /guest profile|unified profile/i is 0 across all 743 documents. https://help.freshkds.com/en/articles/8864222-using-sms-with-clover-customer-profiles · retrieved 2026-09-07
Orders arriving from third-party marketplaces (DoorDash, Uber Eats, Grubhub) attach to a native guest profile with usable guest identity rather than landing as anonymous tickets. differentiator
guest-loyalty-thirdparty-identity-attach
Not scored by this record.
Supports at least two of points-per-dollar, visit/punch-count, and spend-tier accrual as configuration, without custom development or a bolt-on loyalty vendor.
guest-loyalty-accrual-models
Fresh KDS's entire loyalty surface is one inbound boolean that draws a badge. Release 3.60.0, under the heading Loyalty Badge: "A new order property for integrating partners to include on the order payload. Including this field will put a loyalty badge on the order card as a way to signify special orders or customers." The API confirms the shape: `loyaltyMember no bool — if true a badge will be displayed on the order card`. There is no points balance, no visit counter, no accrual rule and no reward: /punch|points per dollar|spend tier/i occurs 6 times across 743 documents, all of it blog prose naming other vendors (PAR Punchh, Paytronix). The accrual model belongs to whatever loyalty system set the flag. https://help.freshkds.com/en/articles/12976655-fresh-kds-3-60-0 · retrieved 2026-09-07
Supports status tiers with automatic promotion and demotion driven by rolling-window spend or visit counts. differentiator
guest-loyalty-tiers
Not scored by this record.
Documents explicitly what loyalty lookup, accrual, and redemption do when the POS loses connectivity (queue-and-reconcile vs blocked). differentiator
guest-loyalty-offline-behavior
Not scored by this record.
Offer/discount engine exposes explicit stacking and precedence rules (exclusive vs combinable, order of application) as configuration. differentiator
guest-loyalty-offer-stacking-rules
Not scored by this record.
Offers can be issued to a dynamically defined audience (rules over recency, frequency, spend, or items purchased) rather than only broadcast to the whole list. differentiator
guest-loyalty-targeted-offers
Not scored by this record.
Automatically computes recency/frequency/monetary or equivalent lifecycle segments (new, regular, at-risk, lapsed, VIP) without the operator building the queries. differentiator
guest-loyalty-rfm-segmentation
Not scored by this record.
Ships triggered lifecycle automations (birthday, first-visit thank-you, lapsed win-back) as configurable always-on campaigns rather than one-off manual sends.
guest-loyalty-lifecycle-automation
Premium includes guest-ready SMS/customer messaging, but that is order status, not lifecycle marketing. https://www.fresh.technology/kds/pricing · retrieved 2026-08-01
Sends both email and SMS campaigns natively from the platform, not solely by handing the list to a third-party ESP. differentiator
guest-loyalty-native-email-sms
Not scored by this record.
Captures per-channel marketing consent with timestamp and source of consent, and honors revocation received by any reasonable means (not just the STOP keyword) across all channels.
guest-loyalty-consent-management
Not scored by this record.
Handles or explicitly documents A2P 10DLC brand and campaign registration required for the operator to send SMS through the platform.
guest-loyalty-10dlc-registration
Not scored by this record.
Reports redemption and incremental sales attributable to a specific campaign or offer, tying redeemed offers to actual check totals. differentiator
guest-loyalty-campaign-attribution
Not scored by this record.
Provides self-serve export of the full guest list and transaction history, including contact PII, via CSV or API, without a vendor fee or support ticket. differentiator
guest-loyalty-data-export-portability
Not scored by this record.
Exposes a documented outbound guest and order event API or webhook stream that a CDP or marketing platform can subscribe to (e.g. Olo, Punchh, Bridg, Klaviyo). differentiator
guest-loyalty-cdp-event-api
Not scored by this record.
Triggers post-transaction feedback requests and routes responses by score, sending low scores to private service recovery and high scores toward public review sites. differentiator
guest-loyalty-review-capture-routing
Not scored by this record.
Includes a native referral mechanic with per-guest codes or links, attribution of the referred guest's first order, and two-sided rewards.
guest-loyalty-referral-program
Not scored by this record.
Issues an Apple Wallet or Google Wallet loyalty pass with push-updatable balance, as an alternative to requiring a branded app download. differentiator
guest-loyalty-wallet-pass
Not scored by this record.
Provides admin tooling to fulfill guest data access and deletion requests (CCPA/CPRA-style) including deletion propagation to loyalty and marketing records.
guest-loyalty-privacy-rights-tooling
Not scored by this record.
Enforces loyalty fraud controls such as redemption velocity limits, manager approval on manual point adjustments, and flagging of employee self-redemption, with an audit log.
guest-loyalty-redemption-fraud-controls
Not scored by this record.
Vendor documents AI/ML-generated recommendations for offer content, target audience, or send timing (claim-level; verify it is a shipped product feature, not a roadmap statement). differentiator
guest-loyalty-ai-offer-recommendation
Not scored by this record.
Offers native stored-value/gift card balances tied to the same guest profile and redeemable across all locations of the brand.
guest-loyalty-stored-value-gift
Not scored by this record.
Labor & workforce
Employees clock in and out at the POS terminal using a PIN, badge, or card, with no separate time-clock hardware required.
labor-clock-in-at-pos
Fresh KDS has users and roles but no time clock. The roles article scopes them explicitly to the back office: "Roles allow you to assign groups of users permissions in the Fresh Web Browser… Roles are solely used for the Fresh web application, these permissions do not transfer when accessing the Fresh KDS app on tablet devices" — two defaults, Administrator (Level 1) and Employee (Level 51), governing settings, billing, users and reports. No PIN, badge or card sign-in exists on the KDS screen, and no clock-in, timesheet or payroll surface exists anywhere: those terms return 9 hits across 743 documents, all blog prose about third-party scheduling tools. Staff identity reaches the product only as the display string `server`, "name of employee creating the order", sent by the POS. https://help.freshkds.com/en/articles/6448301-what-are-roles · retrieved 2026-09-07
Captures a photo at punch (or performs facial verification) attached to the timecard entry, with a photo-only mode available that stores no biometric template. differentiator
labor-photo-punch-verification
Not scored by this record.
Supports mobile clock-in restricted by geofence or location validation for staff who do not punch at a fixed terminal.
labor-geofenced-mobile-punch
Not scored by this record.
Records time punches while the POS is offline and reconciles them on reconnect without loss or duplicate entries, with the behavior documented. differentiator
labor-offline-time-punch
Not scored by this record.
Permissions are grantable per discrete action (void, comp, discount, refund, drawer open, price change, report access) per role and per location, not limited to fixed cashier/manager/admin tiers.
labor-granular-rbac
Roles are genuinely granular and are not fixed tiers: an admin enters a role name, chooses a level on a 1-51 hierarchy (administrator to employee) and then ticks individual permissions — "Select the box of the enabled permissions" — and the built-in Employee role "acts as a blank template and is fully customizable". Scoping is per company and per location: a user invite selects "the permitted Companies (or all)" and then "the permitted Locations (or all)", with location-assigned users limited to that location's information. SHORTFALL: the permission set governs the Fresh Web back office only and is documented as stopping at the device — "Roles are solely used for the Fresh web application, these permissions do not transfer when accessing the Fresh KDS app on tablet devices" — screen settings are instead locked by a separate app-side mechanism. The discrete actions the claim enumerates (void, comp, discount, refund, drawer open, price change) are POS actions Fresh KDS does not perform, and the available permissions are not themselves published. https://help.freshkds.com/en/articles/2437448-how-do-i-create-new-roles · retrieved 2026-09-07
Manager overrides and approvals are attributed to the individual approver and written to an immutable audit trail queryable after the fact.
labor-manager-override-audit
320th MERGE HOLD (agent proposed no/B): Fresh KDS has no override feature, so the absence reads as not-applicable, not a scored no. CLAIM: manager overrides and approvals are attributed to the individual approver and written to an immutable audit trail queryable after the fact. VERDICT: no/B (was unknown/F 'unresolved rather than absent'). The earlier note's open question - whether the in-app settings lock attributes an unlock to a person - is now answered: there is no in-app unlock. 'How do I lock screen settings in the Fresh KDS app?' (art. 6613377): 'Use the Fresh Web Browser to lock certain KDS screen settings and prevent local editing within the Fresh KDS app' ... 'Toggle Off for Allow Settings to be Edited in App'; on the tablet 'A pop-up message will appear when accessing Settings on a locked KDS screen', with no manager PIN, approval or override path. Roles are web-only ('Roles are solely used for the Fresh web application, these permissions do not transfer when accessing the Fresh KDS app on tablet devices', art. 2437448). CORPUS (census): all 466 help.freshkds.com sitemap URLs (458 articles incl. 241 release notes to 3.76.1, 07-26-2026) fetched 200; href fixpoint 460 referenced ids, 458 held, 2 return 404 like a nonsense id; plus 15 production API/webhook doc pages; 481 docs, 560,202 chars. TOKENISED word-boundary controls: audit* 0; activity log 0 ('activity' 1, poison: On The Fly app 'captures that activity in real time' = bump metrics); change ?log 0; approv* 3 (poison: brand 'automatically approved as a tool'; integrator registration approval x2); overrid* 6, all poison (location logo overrides brand logo; CS Portal subscription 'price overrides'; integrator prep duration 'will override the screen's prep time setting'; SMS message 'overriding default message' x2); manager 3 (poison: ROLLER 'Venue Manager'); passcode|pin code|PIN 1 (poison: Bixolon Bluetooth pairing 'Default:0000'); updatedBy 6 (webhook device record 'uuid of user who last updated device data' - a last-writer field on device settings, overwritten on each change, not an immutable trail of overrides). Fresh KDS has no comp/void/discount/price-override function; such overrides live in the attached POS. Retrieved 2026-09-16. || 330th: HELD unknown (claim does not apply), confirmed against a surface that did not exist when the 320th ran: the vendor has REBRANDED to Fresh Technology and rebuilt its site on www.fresh.technology - freshkds.com, www.freshkds.com and app.freshkds.com all 301 to it, and app.fresh.technology now lands on app.freshtechnology.com. sitemap.xml = 254 EN URLs (plus de/es/fr mirrors); 53 fetched anonymously (all 38 /kds-features/ pages, /kds/enterprise, /kds/developer-guide, /kds/pricing, the 5 /legal/ documents incl. Terms of Service, Security Policy and Refund Policy, and the 2026 product blogs on Enterprise Setting Management, Automations and the new Fresh KDS API) = 489,313 chars; nonsense control /kds-features/zzz-nope-nonsense returns a 597-char shell. The new Enterprise tier is exactly where an approval trail would be described and is not one: 'Authorized users can update individual screens, create reusable Screen Profiles, organize locations into Groups, and push approved settings remotely' - 'approved' is the state of a configuration, with no approver named and no record kept. CONTROLS over those 489,313 chars, tokenised, word-boundary, case-insensitive: `audit*` 1 (poison: the privacy policy's 'lawyers, bankers, auditors and insurers'); `activity log` 0; `change ?log` 0; `who (made|changed)` 0; `PIN|passcode` 0; `overrid*` 4, all poison (a location Screen Profile that 'overrides the brand default'; 'our interests are overridden by the impact on you' in the privacy policy; an OSS licence that may 'expressly override some of these terms'); `approv*` 9, all the 'push approved settings/configuration' marketing line or ToS content-approval boilerplate; `manager` 16 (job-title and 'order management' prose); `permissions?` 3 (all privacy/scraping boilerplate); `role` 0; `attribut*` 1 (Apple App Store liability clause). Positive controls `users?` 111, `settings?` 204. So the rebuilt 2026 site, like the 481-document help.freshkds.com census before it, documents no manager override, no approval step and no audit trail: Fresh KDS is a display and analytics product whose overrides live in the attached POS. Retrieved 2026-09-18. adversarially verified
Builds and publishes employee shift schedules inside the same platform that holds the timekeeping data, rather than requiring a third-party scheduling app. differentiator
labor-native-scheduling
Not scored by this record.
Generates recommended staffing levels or labor hours by daypart from the operator's own POS sales history, not just a static template. differentiator
labor-demand-labor-forecast
Not scored by this record.
Displays labor cost as a percentage of sales in real time during service on a manager view or POS, not only in end-of-day or next-morning reports. differentiator
labor-realtime-labor-percent
Not scored by this record.
Warns or blocks at clock-in when an employee is approaching or would cross a configured overtime threshold, before the overtime is incurred. differentiator
labor-overtime-prevention
Not scored by this record.
Configures meal and rest break rules per state or jurisdiction, prompts required break attestation, and flags missed breaks for premium pay. differentiator
labor-break-compliance-by-state
Not scored by this record.
Supports predictive-scheduling ordinances by tracking advance-notice deadlines for published schedules and calculating predictability pay owed for employer-initiated changes.
labor-fair-workweek-support
Not scored by this record.
Enforces minor-labor restrictions (age-based maximum hours, prohibited time windows, school-day limits) at both scheduling and clock-in.
labor-minor-labor-rules
Not scored by this record.
Computes tip pooling and tip-outs automatically per shift from configurable rules (percentage of sales, hours worked, points, or role), rather than requiring a manual spreadsheet.
labor-tip-pooling-rules
Not scored by this record.
Retains a per-shift, per-employee record of tips received, amounts contributed to the pool, and amounts distributed from the pool, exportable for audit.
labor-tip-distribution-audit-trail
Not scored by this record.
Payroll export separates cash from charged qualified tips and carries a Treasury tipped-occupation code, supporting the W-2 Box 12 code TP and Box 14b reporting required for tax year 2026. differentiator
labor-qualified-tips-w2-reporting
Not scored by this record.
Vendor processes payroll itself as a first-party product (tax filing and direct deposit), as opposed to exporting to a third-party payroll provider only. differentiator
labor-native-payroll
Not scored by this record.
Exports timecards, wages, and tips in documented formats or via direct integration for at least two major payroll providers (e.g. Gusto, ADP, Paychex, QuickBooks).
labor-payroll-export-formats
Not scored by this record.
Employees can request shift swaps or claim open shifts in a self-service app, subject to a manager approval workflow that enforces overtime and role eligibility. differentiator
labor-shift-swap-workflow
Not scored by this record.
Provides digital new-hire onboarding that collects W-4 and I-9 documentation and supports E-Verify submission.
labor-digital-onboarding-i9
Not scored by this record.
Reports per-employee sales performance metrics (average check, items or category attachment rate, void and comp rate) by server or cashier. differentiator
labor-server-performance-metrics
Not scored by this record.
Inventory, purchasing & cost control
Supports multi-level recipe/BOM costing where a recipe can contain sub-recipes (prep items) and plate cost recalculates automatically when any component ingredient's cost changes.
inventory-recipe-bom-costing
Fresh KDS does hold an item-to-ingredient map, and it carries no cost. Ingredient All Day Counts lets an operator add ingredients, attach modifiers, add menu items and "use the selector to choose the quantity of this ingredient that the menu item contains", supporting fractional (quarter, half, three-quarter) and negative quantities for substitution tracking plus a combo counting rule. But the structure is one level deep — an ingredient maps to menu items, and no ingredient may be composed of other ingredients, so there are no sub-recipes or prep items — and no cost, price or supplier field appears anywhere in it, so there is no plate cost to recalculate. Its documented purpose is prep quantity across currently open orders: "the total quantity of specific ingredients required across all currently open orders". https://help.freshkds.com/en/articles/10553622-ingredient-all-day-counts · retrieved 2026-09-07
Stores purchase unit, recipe unit, and count unit per item with explicit conversion factors, plus a yield/waste percentage applied to raw-to-usable conversion.
inventory-unit-conversion-yields
Ingredient quantities in Fresh KDS are dimensionless. The setup procedure enumerates every field on an ingredient — a name, attached modifiers, attached menu items, and a per-item quantity chosen with a selector offering quarter, half and three-quarter preset increments plus a +/- sign toggle — and no unit of measure appears at any step. There is therefore no purchase unit, no recipe unit, no count unit and no conversion factor between them, and no yield or waste percentage. The counts are consumed live off open orders and reset as orders are bumped rather than depleting a stock level. https://help.freshkds.com/en/articles/10553622-ingredient-all-day-counts · retrieved 2026-09-07
Produces a theoretical-vs-actual usage variance report per item for a defined count period, showing theoretical usage from POS sales times recipe, actual usage from counts plus receipts, and the variance in both units and currency. differentiator
inventory-theoretical-vs-actual
Not scored by this record.
Depletes ingredient on-hand quantities in near real time as orders are fired at the POS, including depletion driven by modifier selections, not only in an end-of-day batch. differentiator
inventory-realtime-depletion
Not scored by this record.
Automatically 86s (marks unavailable) menu items on the POS, online ordering, and connected third-party delivery menus when a component ingredient hits zero or a configured threshold. differentiator
inventory-86-auto-sync
Not scored by this record.
Supports full physical inventory, ad-hoc spot counts of a subset, and scheduled recurring cycle counts, with each count's variance recorded as separate history rather than overwriting prior counts.
inventory-count-modes
Premium's "ingredient all-day counts" is production forecasting, not stock counting. https://www.fresh.technology/kds/pricing · retrieved 2026-08-01
Provides a mobile/tablet counting app supporting barcode or QR scanning that continues to accept counts with no network connectivity and syncs on reconnect.
inventory-mobile-count-offline
Not scored by this record.
Ships pre-built electronic vendor catalog and order-transmission integrations with named broadline distributors (e.g. Sysco, US Foods, Performance Food Group) that send purchase orders and receive invoices electronically rather than by emailed PDF. differentiator
inventory-vendor-catalogs-edi
Not scored by this record.
Ingests supplier invoices from photo, PDF, or email and extracts line-item detail (item, quantity, unit, price) into the inventory ledger without manual line entry. differentiator
inventory-invoice-ocr
Not scored by this record.
Tracks per-item purchase price history across invoices and alerts when a received price exceeds the prior or contracted price by a configurable threshold. differentiator
inventory-price-change-alerts
Not scored by this record.
Maintains par levels per item per location and generates suggested purchase order quantities from on-hand versus par, with at least one mode driven by a sales forecast rather than a static par. differentiator
inventory-par-auto-suggest
Not scored by this record.
Provides a structured waste/spoilage logging workflow with reason codes that debits inventory and reports waste cost separately from usage variance.
inventory-waste-logging
Not scored by this record.
Supports inter-location inventory transfers as a two-sided transaction crediting the sending location and debiting the receiving location, with an in-transit or approval state.
inventory-transfers
Not scored by this record.
Supports a commissary/central kitchen model where one location produces prep items and issues or sells them to other locations at a computed transfer cost.
inventory-commissary
Not scored by this record.
Captures lot/batch numbers at receiving and links them through production to sales or transfers, enabling a backward and forward recall trace.
inventory-lot-traceability
Not scored by this record.
Tracks expiration or use-by dates on received and prepped items and surfaces an expiring-soon report or alert before spoilage.
inventory-shelf-life-expiry
Not scored by this record.
Supports partial-bottle liquid inventory by weight (scale integration) or by bottle fraction for bar and beverage counting.
inventory-bar-partial-bottle
Not scored by this record.
Exports period COGS and accounts-payable invoice detail in a named accounting system's import format (e.g. QuickBooks, Sage Intacct, NetSuite) with GL account mapping configurable per item category.
inventory-cogs-gl-export
Not scored by this record.
Inventory and recipe costing are delivered natively by the POS vendor rather than requiring a separately-contracted third-party product (e.g. MarginEdge, MarketMan, Restaurant365) to function. differentiator
inventory-native-not-partner
Not scored by this record.
Reporting, BI & data access
Provides a live sales dashboard reflecting transactions within minutes of the sale, accessible from both a browser and a mobile app off-premise.
reporting-realtime-dashboard
Speed-of-service reports on all plans, in-app metrics on Premium, multi-location analytics and benchmarking on Enterprise; kitchen timing only, not sales. https://www.fresh.technology/kds/pricing · retrieved 2026-08-01
Generates a daily close-out/EOD report reconciling gross sales, net sales, tax, tips, discounts, refunds, tender types, and expected cash deposit in one document.
reporting-eod-closeout
Fresh KDS's report catalogue is timing and volume only. The Bump Time Reporting article documents the whole of it: a KDS Metrics Dashboard (orders, fulfillment speeds, average bump times, filterable by Date, Device or Location, retained 30 days), a Ticket Counts chart bucketing orders Fast/Medium/Slow against configurable transition times, an Average Bump Times chart, and two CSV exports — the Order Times Report (order start and end times) and the Ordered Items Report (items, quantities and modifiers). No report reconciles money: gross or net sales, tax, tips, discounts, refunds, tender types and expected cash deposit appear in none of them, and the product holds no such data — `costs` is an optional inbound display-string set and /refund/i occurs 0 times in all 456 help articles. Fresh KDS takes no payment, so the close-out is produced by the connected POS. https://help.freshkds.com/en/articles/6405243-how-do-i-access-bump-time-reporting · retrieved 2026-09-07
Provides a product mix (PMIX) report at individual menu item AND modifier level with quantity, gross and net sales, filterable by daypart and revenue center.
reporting-pmix-modifier-level
Corrected from an uncited `no`. An item- and modifier-level report does exist: the Ordered Items Report is a CSV export that lets an operator "View in detail all items, quantities, and modifiers", filterable by Report Type, Location, Device and Date. SHORTFALL: it carries no money and no daypart. Fresh KDS holds no sales values — item price is an optional inbound display string and the Costs object is display-only — so neither gross nor net sales can appear against an item or a modifier, and the report's documented purpose is diagnostic timing ("analyze if specific items are slowing down service in the kitchen") rather than product mix. Filtering is by location and device, not by daypart or revenue center, and metrics are retained only 30 days. https://help.freshkds.com/en/articles/6405243-how-do-i-access-bump-time-reporting · retrieved 2026-09-07
Produces an audit report of comps, voids, discounts, and price overrides attributed to the employee who applied them and the manager who approved them, with reason codes and timestamps.
reporting-comps-voids-audit
Not scored by this record.
Reports cash over/short per drawer, per shift, and per employee, comparing counted cash to expected cash from tendered transactions and paid-outs.
reporting-cash-over-short
Not scored by this record.
Reports sales per labor hour and labor cost as a percentage of sales by hour, by department, and by employee, using actual clocked hours from the POS time clock.
reporting-labor-productivity
Not scored by this record.
Reports per-server metrics including average check, items per check, attachment rate for named categories, and tips as a percentage of sales. differentiator
reporting-server-scorecards
Not scored by this record.
Reports revenue and margin by fulfillment channel — dine-in, direct online, first-party delivery, and each third-party marketplace separately — net of marketplace commission fees. differentiator
reporting-channel-profitability
Not scored by this record.
Provides a consolidated multi-location report with side-by-side location comparison and drill-down from group total to a single location and then to an individual transaction. differentiator
reporting-multiloc-drilldown
Not scored by this record.
Includes a self-service report builder letting a non-developer choose dimensions, measures, and filters and save the result, rather than only fixed canned reports. differentiator
reporting-custom-report-builder
Not scored by this record.
Supports scheduling any report for automatic recurring delivery by email or to a shared destination on a defined cadence and recipient list.
reporting-scheduled-delivery
Not scored by this record.
Offers automated recurring bulk export of transaction-level raw data to a customer-controlled destination (S3, SFTP, Snowflake, BigQuery, or equivalent), not just manual CSV download. differentiator
reporting-raw-warehouse-export
Not scored by this record.
Publishes a documented public REST or GraphQL API covering orders, payments, menu, and labor data, with self-service developer credentials obtainable without a signed partner agreement. differentiator
reporting-public-api
Not scored by this record.
Emits outbound webhooks for order and payment lifecycle events to a customer-supplied endpoint, with documented retry behavior and payload signature verification. differentiator
reporting-webhooks
Not scored by this record.
API and raw-data access are included in the standard subscription rather than gated behind an additional per-location fee, revenue share, or enterprise-only contract. differentiator
reporting-api-not-upcharged
Not scored by this record.
Core reporting beyond basic sales summaries — labor vs sales, PMIX, comps/voids audit, multi-location comparison — is available on the entry-level paid plan rather than requiring a higher tier or an add-on analytics SKU. differentiator
reporting-tier-paywall
Not scored by this record.
Documents a historical retention window of at least 24 months of transaction-level detail queryable in the reporting UI, with no silent truncation or archive retrieval fee. differentiator
reporting-history-retention
Not scored by this record.
Sends proactive push or email alerts when an operator-configured metric breaches a threshold or deviates from its historical pattern (e.g. void spike, sales below forecast, discount rate anomaly). differentiator
reporting-anomaly-alerts
Not scored by this record.
Offers a natural-language query or AI assistant that answers ad-hoc questions against the operator's own sales and labor data and returns a figure or chart, not a generic help-article response.
reporting-nl-query
Not scored by this record.
Reports guest-level analytics including new versus returning guest counts, visit frequency, and lifetime spend cohorts tied to identifiable guest records from loyalty or online ordering. differentiator
reporting-guest-cohorts
Not scored by this record.
Produces a forward sales forecast at daypart or hourly granularity from the location's own history, exposed in the reporting UI and consumable by scheduling or ordering workflows. differentiator
reporting-sales-forecast
Not scored by this record.
Generates payroll- and tax-ready tip reporting: declared versus charged tips per employee, tip pool distribution detail, and a tax liability summary by jurisdiction.
reporting-tip-tax-compliance
Not scored by this record.
Multi-location, franchise & enterprise governance
Supports a named organizational hierarchy of at least three levels (e.g. enterprise > region/group > location) as a first-class object that reporting and permissions can be scoped to, not just a flat list of locations.
multi-location-org-hierarchy
Enterprise tier adds multi-location analytics, benchmarking and enterprise device-settings management; a named three-level hierarchy object is not described. https://www.fresh.technology/kds/pricing · retrieved 2026-08-01
Corporate menu items expose per-field override rules so a location can change some attributes (e.g. price, availability) while corporate locks others (e.g. name, image, recipe), and locked fields are not editable at store level. differentiator
multi-location-local-override-policy
Not scored by this record.
Supports price tiers/zones so one menu item carries different prices per location group, per order channel, and per daypart without duplicating the item record.
multi-location-price-zones
Fresh KDS stores no price to vary. Item price exists only as an optional inbound display string on KdsItem ("price of item; can include currency symbol") supplied per order by the POS, modifiers have no price property at all, and the API exposes no menu, item or price resource across its Locations, Screens, KDS Orders and Notifications route set. There is consequently no item record to carry a second price, no price tier or zone entity, no channel price and no daypart: /price (zone|tier)|daypart/i returns 0 hits on every product-documentation surface in the 743-document corpus. Per-location pricing is set in the connected POS. https://fresh-technology.github.io/fresh.kds.docs.mobile-local-network-integration/docs/api/api_kds_orders/ · retrieved 2026-09-07
Menu, price, and promo changes can be scheduled to activate at a future date/time interpreted in each target location's own timezone, and can be rolled back after activation. differentiator
multi-location-scheduled-publish
Not scored by this record.
A new location can be provisioned by cloning a documented configuration template (menu, taxes, roles, printers, modifiers, tenders) rather than being configured from scratch, and the vendor publishes the expected time-to-open. differentiator
multi-location-new-store-template
Not scored by this record.
The permission model distinguishes a franchisor/corporate tenant from an independently-owned franchisee tenant, so corporate can see franchisee sales and enforce config while the franchisee owns its own employees, banking, and labor data. differentiator
multi-location-corp-vs-franchisee-roles
Not scored by this record.
Calculates franchise royalty, ad-fund, and marketing-fee amounts automatically from POS net sales on a defined schedule, with a configurable royalty basis (gross vs net of discounts/comps/third-party). differentiator
multi-location-royalty-calculation
Not scored by this record.
Supports automated ACH/debit collection of calculated royalties and fees from franchisee accounts, with a franchisee-visible statement of what was charged.
multi-location-royalty-collection
Not scored by this record.
Provides above-store reporting that aggregates sales, labor, discounts, voids, and item mix across any selected set of locations in one view, with store-vs-store ranking and variance flags.
multi-location-consolidated-reporting
Not scored by this record.
Item-level sales roll up across locations under a shared corporate item ID even when stores have renamed or locally priced the item. differentiator
multi-location-normalized-item-rollup
Not scored by this record.
Gift cards issued at one location are redeemable at any other location in the brand, with a reported outstanding-liability balance and inter-store settlement/redemption reconciliation between owners.
multi-location-cross-location-giftcard
Not scored by this record.
A single customer loyalty profile, balance, and stored order history is shared across all locations in the brand rather than being per-location.
multi-location-cross-location-loyalty
Not scored by this record.
A single location/terminal can operate two or more distinct brands or virtual brands with separate menus, receipts/branding, and separately reportable revenue, on the same hardware and drawer. differentiator
multi-location-multi-brand
Not scored by this record.
Tax configuration is per-location with support for multiple simultaneous tax rates, jurisdiction-specific rules (e.g. prepared-food vs grocery, inclusive vs exclusive tax), and per-location tax exemptions.
multi-location-multi-tax-jurisdiction
Not scored by this record.
Supports locations operating in different currencies and languages within one enterprise account, with consolidated reporting converted to a reporting currency.
multi-location-multi-currency-locale
Not scored by this record.
Produces an immutable audit log of who changed which configuration object (price, tax, permission, discount) at which location and when, exportable or queryable by corporate. differentiator
multi-location-config-audit-log
Not scored by this record.
Supports SSO via SAML or OIDC against the customer's identity provider for back-office/above-store users, with SCIM or equivalent for automated deprovisioning. differentiator
multi-location-enterprise-sso
Not scored by this record.
Publishes a documented multi-location API (or data warehouse/BI export) that returns transaction-level data across all locations in one authenticated call, without per-location credentials. differentiator
multi-location-enterprise-api
Not scored by this record.
Labor rules (overtime, break enforcement, predictive-scheduling compliance) are configurable per location or location group and enforced at the terminal, not just reported after the fact.
multi-location-central-labor-policy
Not scored by this record.
Integrations, API & extensibility
Public, self-serve API reference documentation is readable without a signed partner agreement, NDA, or sales call.
extensibility-public-api-docs
REPLACES an undated first-pass placeholder that said 'Enterprise mentions custom data integrations; no self-serve public API reference located' -- while extensibility-oauth-partner-apps and extensibility-webhooks-push both sit at grade A in this same record citing pages on this very host, retrieved 2026-08-04. Re-fetched 2026-09-01: HTTP 200 anonymously; no robots.txt (404, allowed under RFC 9309). The site is titled 'Fresh KDS APIs | Fresh Documentation' and its navigation enumerates the surface: APIs (Introduction, Authentication, Locations & Screens, KDS Orders, KDS Notifications), Local Network Integration (Introduction, Discovery, KDS Orders) and Webhooks (Overview, Device Created, Device Updated, Device Deleted, KDS Order Created, KDS Order Bumped). The Authentication page publishes both base URLs in a table -- sandbox https://sandbox-integrations-api.ftservices.cloud and production https://integrations-api.ftservices.cloud -- and the header contract, 'Every API request on the integrations API requires a header with a valid integration token in the following format: x-integration-token: {token}'. SHORTFALL, recorded not scored: issuing a token needs a Fresh KDS portal account ('to generate an integration token for a brand log in to the Fresh KDS web portal'); reading the reference does not. https://fresh-technology.github.io/fresh.kds.docs.mobile-local-network-integration/docs/api/authentication/ · retrieved 2026-09-01
API access is included in the base subscription at no additional per-location fee, surcharge, or upgraded plan requirement. differentiator
extensibility-api-access-cost
Not scored by this record.
A free sandbox or test environment with seeded data is available to developers without owning a paid production account. differentiator
extensibility-free-sandbox
Not scored by this record.
Third-party apps authenticate via OAuth 2.0 with scoped, operator-granted, individually revocable permissions (not shared static API keys or credential sharing).
extensibility-oauth-partner-apps
The API reference documents exactly one auth mechanism and it is a static shared secret: a brand-level integration token passed as the header "x-integration-token: {token}", generated per brand in the Fresh KDS web portal, with "Integration tokens do not expire, but they can be revoked from the Fresh KDS web portal" and a 401 without one. No OAuth 2.0 flow, no authorization endpoint, and no scopes are documented anywhere in the API section (Introduction, Authentication, Locations & Screens, KDS Orders, KDS Notifications). Revocation is per-brand token only, not per-app scoped grants. The developer guide additionally instructs integrators to treat the token as a secret pulled from env vars, confirming it is a shared static key. https://fresh-technology.github.io/fresh.kds.docs.mobile-local-network-integration/docs/api/authentication/ · retrieved 2026-08-04
The platform pushes real-time webhooks for order lifecycle events (created, modified, paid, voided, refunded) rather than requiring polling.
extensibility-webhooks-push
Real push webhooks are documented, not polling: "Webhooks for Fresh KDS are configured at the brand level in the Fresh KDS web portal. It is possible to configure multiple endpoints for a brand", with per-trigger and per-location selection, "Number of Delivery Attempts... default is 3", "Minutes Between Attempts... default is 30 minutes", and email notification on failed attempts. Shortfall: the documented trigger set is only Device Created, Device Updated, Device Deleted, KDS Order Created and KDS Order Bumped. There is no modified, paid, voided or refunded event - Fresh KDS is a display layer that holds no tender, so the payment half of the order lifecycle has no webhook at all, and item-level modification of a live ticket fires nothing. https://fresh-technology.github.io/fresh.kds.docs.mobile-local-network-integration/docs/webhooks/overview/ · retrieved 2026-08-04
Webhooks are cryptographically signed (e.g. HMAC) AND documented to retry with backoff, with a replayable event log for missed deliveries. differentiator
extensibility-webhook-reliability
Not scored by this record.
A public write API accepts externally originated orders into the POS as first-class tickets that fire to KDS/printers and land in reporting.
extensibility-order-injection-api
Not scored by this record.
Every core object the API can read (orders, menu, customers, employees, inventory) can also be written or updated via the same API. differentiator
extensibility-data-symmetry
Not scored by this record.
API rate limits are published as specific numeric quotas with documented throttling behavior and headers.
extensibility-published-rate-limits
Not scored by this record.
The vendor is a named DoorDash Preferred Integration Partner (DPIP) under the 2026 program requirements. differentiator
extensibility-doordash-preferred
Not scored by this record.
Direct, first-party certified integrations exist with DoorDash, Uber Eats, and Grubhub without requiring a paid middleware layer (Otter/Chowly/Deliverect/Checkmate). differentiator
extensibility-first-party-delivery-integrations
Not scored by this record.
The POS is a supported endpoint for at least two major aggregation middleware platforms (Deliverect, Chowly, Otter, Checkmate, ItsaCheckmate).
extensibility-middleware-compatibility
Not scored by this record.
Native, vendor-maintained connectors exist for QuickBooks Online and at least one other GL/accounting system, with mapped journal entries rather than CSV-only export.
extensibility-accounting-connectors
Not scored by this record.
Labor hours export natively to at least two named payroll providers (e.g. Gusto, ADP, Paychex, Paylocity) without manual re-keying.
extensibility-payroll-export
Not scored by this record.
Raw transaction-level data can be exported on a schedule to a customer-controlled destination (S3/SFTP/warehouse/Snowflake share), not only viewed in the vendor's reporting UI. differentiator
extensibility-bi-data-warehouse
Not scored by this record.
The vendor operates a public integrations marketplace listing named third-party apps that operators can browse and self-install.
extensibility-app-marketplace
Not scored by this record.
Operators can define custom fields or run vendor-hosted custom logic/scripts against POS objects without a vendor engineering engagement.
extensibility-custom-fields-scripting
Not scored by this record.
The vendor supports a headless/embedded mode where a third-party UI (kiosk, web ordering, drive-thru) drives the POS transaction engine via API.
extensibility-headless-embedded
Not scored by this record.
The vendor publishes an API changelog and a stated deprecation/notice policy for breaking changes.
extensibility-api-versioning-deprecation
Not scored by this record.
A complete historical data export (orders, customers, menu, payments metadata) is available to the operator on demand, in a documented machine-readable format, at contract end. differentiator
extensibility-data-portability-exit
Not scored by this record.
Reliability, offline & operations
Order entry, ticket routing, and check printing continue on-terminal when the internet connection is lost.
reliability-offline-order-entry
Fresh KDS captures no orders, so there is no order entry to continue offline. It is a display for orders created in a connected POS, and the missing conjunct is structural rather than merely undocumented — the API's only order routes create, update, cancel and list orders sent BY an integrator. Its offline story is genuine but concerns receipt, not capture: over the local network "Fresh KDS will function properly without a public network connection… however, some advanced features - such as SMS messaging - will be unavailable", and the help centre confirms "If your POS uses the Local Network, orders will still transmit to an OFFLINE KDS." Whether order entry survives a WAN outage is a property of the POS in front of it. https://fresh-technology.github.io/fresh.kds.docs.mobile-local-network-integration/docs/local/ · retrieved 2026-09-07
Card payments can be accepted while offline via store-and-forward, not just cash-only fallback. differentiator
reliability-offline-card-auth
Not scored by this record.
The vendor publicly documents who bears the loss when a store-and-forward transaction declines after connectivity returns, and states any per-transaction or cumulative offline cap. differentiator
reliability-offline-decline-liability
Not scored by this record.
Multiple terminals continue to share a single check/table state over the local network while the internet is down (LAN-only degraded operation, not per-terminal islands). differentiator
reliability-lan-degraded-multi-terminal
Not scored by this record.
The vendor documents a local/on-premise transaction engine or edge server (not purely cloud-hosted request/response) for the ordering path. differentiator
reliability-local-transaction-engine
Not scored by this record.
Kitchen display and/or kitchen printer routing continues to function while offline.
reliability-offline-kds-printing
The kitchen display does keep working without a public network, but only on one of the two integration paths. Over the local TCP/UDP network the vendor answers its own question directly — "Is Local Network Communication Offline? Yes and no… Fresh KDS will function properly without a public network connection if integrating over the local network; however, some advanced features - such as SMS messaging - will be unavailable" — and the help centre confirms it from the operator side: "If your POS uses the Local Network, orders will still transmit to an OFFLINE KDS." SHORTFALL: on the cloud API path the same article states an OFFLINE connection "can interfere with receiving orders (API connections), syncing settings from the Fresh Web Application, and SMS Messages", so continuity depends on which integration the connected POS chose. Printing is Bluetooth from the tablet to the printer and triggered on order receipt or bump, but its behaviour during an outage is not documented. https://fresh-technology.github.io/fresh.kds.docs.mobile-local-network-integration/docs/local/ · retrieved 2026-09-07
The system automatically fails over to a backup printer or KDS station when a configured kitchen printer is unreachable, and alerts staff.
reliability-printer-fallback
CLAIM: the system automatically fails over to a backup printer or KDS station when a configured kitchen printer is unreachable, and alerts staff. VERDICT: no/B (was unknown/F 'unresolved'). WHAT CHANGED: the earlier pass read three collections; this pass holds the WHOLE production help centre plus an enumeration. CORPUS (census): help.freshkds.com/sitemap.xml = 466 URLs (458 articles + 8 collection pages), all fetched 200 anonymously, including 241 release-note articles (Fresh KDS app 2.x through 3.76.1 of 07-26-2026, and Fresh Web releases). HREF FIXPOINT: article links inside all bodies reference 460 distinct ids; 458 held, the 2 missing (6369011, 5749126) return 404, identical to a nonsense id (9999999-zzz -> 404), so they are deleted, not gated. Plus all 15 pages of the production API/webhook docs (fresh-technology.github.io/fresh.kds.docs.mobile-local-network-integration sitemap). Denominator 481 docs, 560,202 characters. ENUMERATION: the Device Updated webhook lists the complete device settings object, and printing is ONE singular `printer` object per device (enabled, autoPrint, autoPrintTime, printerCompany, printerModel, printerLanguage, printerType label|ticket, printerWidth) - no second/backup printer field, no failover target. 'How does printing from Fresh KDS work?' configures a printer per screen ('Tap to select your Printer', automatic printing 'When Received' or 'When Bumped') and states no failure behaviour. TOKENISED word-boundary controls, case-insensitive: failover|fail over 0; backup 1 (poison: 3.40.0 'Fresh KDS no longer supports the local network backup for screen communication'); fallback 2 (poison: 3.67.0/3.76.0 screen and order-tracker communication falling back to local network when internet drops); fall back 1 (poison: Lightspeed order-type default); redundan* 1 (poison: 'reduce redundant steps' at login); secondary 1 (poison: Register POS till setting); second printer 0; alternative printer 0; re-?rout* 0; out of paper 0; '(printer|printing) (error|failure|alert)' 1 (poison: 2.21.5 '"Printing Error - the issue has been logged" will now display as an item on the ticket' when an ORDER FAILS TO PARSE); 'printer (is )?(offline|disconnect*|unreachable|not found)' 5, all poison: the 'printer disconnection error' shown ON THE POS when a printer-emulation KDS screen is turned off (the POS's alert about the KDS, not Fresh's kitchen printer), Square's 'Printer Not Found' during setup, and Clover's own remote-printer email. NOT BOUNDED: www.fresh.technology marketing sitemap (967 URLs, mostly blog/locale copies) was crawled but its text kept inline CSS/JS, so its controls are not dispositive; nothing there is cited. Retrieved 2026-09-16. https://help.freshkds.com/en/articles/5772795-how-does-printing-from-fresh-kds-work · retrieved 2026-09-16 adversarially verified
The vendor documents its conflict-resolution behavior for edits made on two devices during a network partition (e.g. last-write-wins, merge, or operator prompt).
reliability-sync-conflict-handling
Not scored by this record.
The vendor publishes an explicit list of which features are unavailable offline (gift cards, loyalty lookup, refunds, manual card entry, text-to-pay).
reliability-offline-feature-matrix
Not scored by this record.
A public, per-component status page exists showing current and historical incident state without a login.
reliability-public-status-page
Not scored by this record.
A contractual uptime SLA with a stated percentage AND a service credit remedy is published or available in the standard agreement. differentiator
reliability-contractual-uptime-sla
Not scored by this record.
The vendor publishes written post-incident reports or root-cause summaries for major outages.
reliability-incident-postmortems
Not scored by this record.
24/7/365 live human support by phone is included in the base subscription, not sold as a premium support tier.
reliability-247-live-support
Not scored by this record.
The vendor offers in-person on-site installation and go-live support (first-party or certified dealer network), not remote-only self-install. differentiator
reliability-onsite-install
Not scored by this record.
A hardware replacement/advance-exchange program with a stated turnaround time is included or purchasable.
reliability-hardware-replacement-sla
Not scored by this record.
Operators can trigger and retrieve their own data backup/restore, or the vendor publishes RPO/RTO figures for data recovery.
reliability-backup-restore
Not scored by this record.
The vendor publishes a current PCI DSS v4.0/4.0.1 Attestation of Compliance or equivalent (e.g. validated P2PE listing) covering the post-March-2025 future-dated requirements.
reliability-pci-dss-4-attestation
Not scored by this record.
Multi-factor authentication is enforceable on back-office and POS administrative logins, with role-based permissions.
reliability-mfa-role-based-access
Not scored by this record.
A public, free training library (video/LMS) and a practice/training mode on the terminal exist for staff onboarding.
reliability-self-serve-training
Not scored by this record.
Any terminal can assume the master/server role automatically if the designated primary terminal or local server fails. differentiator
reliability-failover-terminal-role
Not scored by this record.
Terminals support an automatic cellular/LTE failover for connectivity, first-party or documented.
reliability-cellular-backup
Not scored by this record.
Commercial, compliance & data ownership
Vendor publicly offers a month-to-month subscription with no minimum multi-year term commitment for its core POS software tier. differentiator
commercial-month-to-month-contract
Not scored by this record.
Vendor's published terms of service or MSA state no early termination fee / no liquidated damages for cancelling the software subscription before term end. differentiator
commercial-no-early-termination-fee
Not scored by this record.
The auto-renewal term and the required cancellation notice window (e.g. 30/60/90 days) are stated in publicly accessible contract terms rather than only in a signed quote.
commercial-autorenew-terms-published
Both facts a buyer needs are on public pages. The Terms of Service carry a capitalised notice at the head and a Section 7.6 "Automatic Renewal" clause in full: "After your initial subscription period, and again after any subsequent subscription period, your subscription will automatically commence on the first day following the end of such period (each a “Renewal Commencement Date”) and will automatically renew at Fresh Technology's then-current price for such subscription." The renewal term is the same duration as the initial term. The cancellation notice window is zero and is published as such rather than left unstated: cancellation is self-service and immediate in effect on the next renewal — "you can cancel your Fresh KDS subscription anytime from your Fresh Web Browser", and "Because Fresh subscriptions are paid in advance, your service will remain active through the service end date." No signed quote is needed to learn either term. https://www.fresh.technology/legal/terms-of-service · retrieved 2026-09-07
The POS software can be purchased and operated with a third-party payment processor of the operator's choice (no mandatory in-house processing lock). differentiator
commercial-processing-not-bundled
Not scored by this record.
Vendor publishes an interchange-plus (cost-plus) processing rate option with the markup stated as a specific bps + per-transaction figure, rather than only blended/flat card-present rates. differentiator
commercial-interchange-plus-published
Not scored by this record.
The processing agreement caps or prohibits unilateral vendor-initiated rate increases outside of pass-through interchange/network changes, or grants penalty-free exit on any increase. differentiator
commercial-rate-increase-clause
Not scored by this record.
Per-location and per-additional-terminal software pricing is published as specific dollar figures on the vendor's public site (not 'contact sales' only).
commercial-pricing-published
Two tiers carry specific monthly and annual per-screen dollar figures; only Enterprise is quote-only. https://www.fresh.technology/kds/pricing · retrieved 2026-08-01
Individual modules (online ordering, KDS, loyalty, inventory, payroll, marketing) can be purchased à la carte and cancelled independently without repricing the base POS subscription. differentiator
commercial-module-unbundling
Not scored by this record.
All required terminals, KDS screens, and printers can be purchased outright at a published price, with no mandatory multi-year hardware lease or rental.
commercial-hardware-purchase-outright
Runs on the operator's own iOS/Android tablets; no proprietary hardware or lease is required. https://www.fresh.technology/kitchen-display-system · retrieved 2026-08-01
Vendor documents support for at least one non-proprietary/third-party hardware option (e.g. standard iPad, Epson/Star ESC/POS printers, generic cash drawer) rather than requiring vendor-only devices. differentiator
commercial-hardware-not-locked
Not scored by this record.
One-time implementation, menu-build, onboarding, and training fees are published as specific amounts or explicitly stated as $0.
commercial-implementation-fee-published
Not scored by this record.
Operators can self-serve export their full transactional history (orders, line items, payments, labor) to CSV or a documented API without contacting support or paying a fee.
commercial-data-export-self-serve
Not scored by this record.
Guest/customer records, loyalty balances or point ledgers, and gift-card liability balances are exportable in machine-readable form by the operator. differentiator
commercial-export-customer-and-loyalty
Not scored by this record.
Contract or documentation specifies a post-termination data retrieval window (a defined number of days during which the operator can still export their data) rather than immediate cutoff. differentiator
commercial-post-termination-export-window
Not scored by this record.
Published terms explicitly state the merchant owns its transaction and customer data, and constrain the vendor's right to use or resell that data (beyond aggregated/de-identified use) for its own products or marketing. differentiator
commercial-data-ownership-clause
Not scored by this record.
The POS is source-available or open source with a documented self-hosting option (source published under an OSI or source-available license, not merely an open API).
commercial-source-available-selfhost
Not scored by this record.
Vendor documents validated P2PE or hardware-encrypted card entry plus tokenization such that the merchant's PCI scope is reduced to SAQ A / SAQ P2PE-HW, and names the applicable SAQ.
commercial-pci-p2pe-tokenization
Not scored by this record.
Vendor documents PCI DSS v4.0.1 future-dated controls in effect since 31 Mar 2025 — notably MFA for all access to the cardholder data environment including POS and back-office logins, and (for hosted ordering pages) payment-page script integrity monitoring per Req 6.4.3/11.6.1.
commercial-pci-dss-4-controls
Not scored by this record.
Vendor states it holds a current SOC 2 Type II (or ISO 27001) attestation and will provide the report under NDA via a trust center or on request.
commercial-soc2-attestation
Not scored by this record.
Product provides in-app tooling for CCPA/CPRA and GDPR data-subject requests — locating, exporting, and deleting an individual guest's records — plus a published DPA the operator can execute.
commercial-privacy-dsar-tooling
Not scored by this record.
Vendor publishes an accessibility conformance report (VPAT/ACR) claiming WCAG 2.1 AA (or later) for its self-order kiosk and consumer web-ordering surfaces, including a documented tactile/audio non-visual access mode on kiosks. differentiator
commercial-wcag-kiosk-accessibility
Not scored by this record.
POS supports card-network-compliant dual pricing / cash discount or surcharging with automatic exclusion of debit and prepaid cards from any surcharge, and required receipt and menu-board disclosure of the fee. differentiator
commercial-dual-pricing-compliant
Not scored by this record.
Adversarial verification
An independent pass was instructed to refute this record, defaulting to downgrade when uncertain. It challenged 3 values — 3 upheld, 0 downgraded, 0 upgraded. It separately resolved 2 previously unknown values. This is published in full because a reader who can see which values were contested, on what evidence, and which way they moved has something no affiliate-funded comparison offers.
Capability claims
| Claim | As first scored | Verdict | What the verifier found |
|---|---|---|---|
| extensibility-oauth-partner-apps | unknown / placeholder (never examined) | resolve-to-no | The placeholder was a not-examined marker, not a finding. Fresh KDS does publish an API reference. Its Authentication page documents a single mechanism - a brand-level static integration token sent as the x-integration-token header, non-expiring, revocable only wholesale from the web portal, 401 without it. The claim requires OAuth 2.0 with scoped, individually revocable per-app grants and explicitly excludes shared static API keys. The vendor's own reference enumerates the alternative and OAuth is not among it, which is positive evidence of absence, so no rather than unknown. source |
| extensibility-webhooks-push | unknown / placeholder (never examined) | resolve-to-partial | Fresh KDS documents genuine push webhooks with brand-level configuration, multiple endpoints, per-location filtering, 3 delivery attempts 30 minutes apart by default and email notification on failure - so polling is not required. Held to partial, not yes, because the documented trigger set is Device Created/Updated/Deleted plus KDS Order Created and KDS Order Bumped only; the claim's modified, paid, voided and refunded lifecycle events have no webhook, and the product holds no tender to fire them. source |
| reporting-realtime-dashboard | partial, grade B - Speed-of-service reports on all plans, in-app metrics on Pre | upheld | Grade only, value untouched. Corpus-wide mechanical pass (workflows/regrade-marketing-pages.mjs): the cited page is a first-party pricing/feature/product page, which atlas-evidence-rules grades C ("vendor pricing page or feature page - first-party, but written to sell"), not B ("vendor product documentation - the manual, the help centre, the admin guide"). No claim was re-researched in this pass and no evidence was re-read; only the grade was brought into line with the source type. source |
| multi-location-org-hierarchy | partial, grade B - Enterprise tier adds multi-location analytics, benchmarking | upheld | Grade only, value untouched. Corpus-wide mechanical pass (workflows/regrade-marketing-pages.mjs): the cited page is a first-party pricing/feature/product page, which atlas-evidence-rules grades C ("vendor pricing page or feature page - first-party, but written to sell"), not B ("vendor product documentation - the manual, the help centre, the admin guide"). No claim was re-researched in this pass and no evidence was re-read; only the grade was brought into line with the source type. source |
| commercial-pricing-published | yes, grade B - Two tiers carry specific monthly and annual per-screen dolla | upheld | Grade only, value untouched. Corpus-wide mechanical pass (workflows/regrade-marketing-pages.mjs): the cited page is a first-party pricing/feature/product page, which atlas-evidence-rules grades C ("vendor pricing page or feature page - first-party, but written to sell"), not B ("vendor product documentation - the manual, the help centre, the admin guide"). No claim was re-researched in this pass and no evidence was re-read; only the grade was brought into line with the source type. source |
Sources
Every URL this record cites. 13 in total.
- https://www.fresh.technology/kds/pricing
- https://www.fresh.technology/kitchen-display-system
- https://fresh-technology.github.io/fresh.kds.docs.mobile-local-network-integration/docs/api/authentication/
- https://fresh-technology.github.io/fresh.kds.docs.mobile-local-network-integration/docs/webhooks/overview/
- https://fresh-technology.github.io/fresh.kds.docs.mobile-local-network-integration/
- https://www.fresh.technology/kds/developer-guide
- https://help.freshkds.com/en/articles/5772795-how-does-printing-from-fresh-kds-work
- https://help.freshkds.com/en/collections/3154835-printers
- https://help.freshkds.com/en/collections/1407858-troubleshooting
- https://help.freshkds.com/en/articles/6289591-how-do-i-treat-fresh-kds-as-a-printer-square
- https://help.freshkds.com/en/articles/2437448-how-to-use-roles-to-give-users-customized-permissions
- https://help.freshkds.com/en/collections/3154927-subscription-management-web-browser
- https://help.freshkds.com/en/collections/3154857-general-integration-setup