Digital Dining

order-capture-floor-plan-editor

Not scored by this record.

order-capture-seat-level

Not scored by this record.

order-capture-coursing-hold-fire

Not scored by this record.

order-capture-split-merge

Archived vendor Table Service page: "one-touch split check and split item"; Graphical Split Check lets table servers "separate checks by person manually" and the POS "calculates the total for each order and prints separate receipts"; Split Items splits a menu item "between two or more customers ... before or after an order is sent to the kitchen"; cards are accepted "for partial payments". Shortfall: no even N-way split and no split by an arbitrary dollar or percentage amount is documented, and no check or table merge is described — the only recombination is Transfer Checks, which moves "a single check, multiple checks, or all of the open checks from one staff member to another" or individual "menu items between guest checks". digitaldining.com now 301s to heartland.us, so this 2012 capture is the vendor's own last published description. https://web.archive.org/web/20121001031755id_/http://www.digitaldining.com/table-service/ · retrieved 2026-08-03

order-capture-bar-tab-preauth differentiator

Not scored by this record.

order-capture-transfer-audit

Not scored by this record.

order-capture-native-handheld

Not scored by this record.

order-capture-offline-order-entry

Shortfall: the vendor publishes no offline scope. Nothing states what does and does not survive an outage — card authorisation, gift-certificate verification, loyalty lookup and the iPad/handheld terminals are all unaddressed — so the second half of the claim, that the vendor publishes what works offline, fails outright. The first half holds only by architecture: order entry, modifiers and prep-printer routing resolve on the store LAN against the on-premise Back Office Server, and the dealer Manager Guide names the internet solely as a credit-card-authorisation dependency.

order-capture-qr-same-check differentiator

Not scored by this record.

order-capture-kiosk-first-party differentiator

Not scored by this record.

order-capture-drive-thru

Not scored by this record.

order-capture-drive-thru-timers

Not scored by this record.

order-capture-voice-ai differentiator

Not scored by this record.

order-capture-throttling differentiator

Not scored by this record.

order-capture-scheduled-orders

Archived vendor Delivery Assignment feature list: "Orders can be entered for any future time and date", alongside "Calculates estimated delivery time for an order"; the Table Service page's Hold and Fire lets servers send held items "by setting a time of day or a day of the week on a timer for future orders". Shortfall: no per-channel lead time is configurable and the vendor nowhere states that a future-dated order is injected into the make queue at a computed fire time rather than printing on receipt — the only firing control documented is a manual per-check hold with an operator-set timer. https://web.archive.org/web/20021107103042id_/http://www.digitaldining.com/Delivery/PrdDelBody.html · retrieved 2026-08-03

order-capture-catering

Not scored by this record.

order-capture-order-ready-signal differentiator

Not scored by this record.

order-capture-void-comp-controls

Not scored by this record.

menu-pricing-nested-modifiers

Archived vendor Menu Maintenance page: the Menu area lets you "Use unlimited chains of modifiers". The dealer-published Menu Item Programming guide corroborates the mechanism — a menu item's Windows tab attaches one or more Modifier Windows, a modifier is itself a menu item (Sales Mode = Modifier) that can "loop to a modifier or a series of modifiers", and "Tab 2-Windows is where you group Menu Items and control their forced Modifiers" — so three or more levels and forced selection are both reachable. Shortfall: no per-level minimum or maximum selection count is documented in any vendor or dealer material; forcing is a per-window flag, not a min/max range. https://web.archive.org/web/20121001031634id_/http://www.digitaldining.com/menu-maintenance/ · retrieved 2026-08-03

menu-pricing-modifier-price-by-parent-size

Read the archived vendor Menu Maintenance page, whose pricing model is "five price levels for a single menu item" plus per-item price modes (Fixed, Open, Open Positive, Open Negative, Open 999.99, By Time), and the dealer Menu Item Programming guide covering Menu Item Maintenance tabs 1-Main and 2-Windows. Modifiers are ordinary menu items carrying their own five prices; nothing describes a price that varies by parent item and selected size, and nothing describes duplicating modifiers per size either. Heartland's help centre has no Digital Dining menu article. Left unknown rather than no because the vendor never enumerates modifier pricing exhaustively.

menu-pricing-fractional-placement differentiator

Not scored by this record.

menu-pricing-half-and-half-rule differentiator

Not scored by this record.

menu-pricing-topping-quantity-tiers

The per-item Quantity Mode options documented in the dealer Menu Item Programming guide are Normal (no prompt), Always (always prompt for a quantity), Decimal (by weight) and Scale (scale interface) — quantity multiplication, not tiering. The archived Nightclub & Bar page documents a one-touch "Double Any Drink" that "automatically adjusts the item's pricing and calculates the inventory reduction according to the drink's size", but that is an item-level double, not a modifier tier. No light/regular/extra/double modifier tier with a configurable price multiplier appears on any vendor feature page or in the dealer guides; the material is not exhaustive enough to score this no.

menu-pricing-size-style-matrix differentiator

Not scored by this record.

menu-pricing-included-allowance differentiator

Not scored by this record.

menu-pricing-combos

Not scored by this record.

menu-pricing-upsell-prompts differentiator

Not scored by this record.

menu-pricing-86-propagation

Not scored by this record.

menu-pricing-countdown-auto-86 differentiator

Not scored by this record.

menu-pricing-dayparting

Not scored by this record.

menu-pricing-channel-price-books

Not scored by this record.

menu-pricing-dual-pricing differentiator

Not scored by this record.

menu-pricing-versioning-effective-dates differentiator

Not scored by this record.

menu-pricing-franchise-hierarchy differentiator

Not scored by this record.

menu-pricing-allergen-nutrition

Not scored by this record.

menu-pricing-recipe-linkage differentiator

Not scored by this record.

menu-pricing-3p-menu-push

Not scored by this record.

menu-pricing-dynamic-pricing

Not scored by this record.

payments-processor-choice differentiator

Not scored by this record.

payments-published-rates differentiator

Not scored by this record.

payments-dual-pricing differentiator

Not scored by this record.

payments-surcharge-guardrails differentiator

Not scored by this record.

payments-emv-nfc

Dealer page (National Business Systems): "Digital Dining offers pay at the table with EMV chip readers" — "now your server can accept your customers chipped card table side with a wireless chip reading enabled credit card terminal", naming the PAX-210, with which "your customer's credit card never has to leave their hand". Shortfall: EMV acceptance is documented only as this dealer-supplied pay-at-the-table PAX device, not as a property of all first-party terminals, and NFC contactless including Apple Pay and Google Pay is documented nowhere — the vendor's own Credit Card Processing page, unchanged through the site's last live-era capture (2016-03-01; the homepage went to a permanent 301 in early 2018), describes card entry only as "Enter credit card information by hand or using a card reader" plus "Use only one processing modem", with no EMV or contactless word on it. heartland.us, the current owner's host, returns HTTP 403 behind a Cloudflare challenge. https://www.nbsystems.com/ddtermwhh.html · retrieved 2026-08-04

payments-softpos-tap-to-pay differentiator

Not scored by this record.

payments-pay-at-table

Not scored by this record.

payments-qr-guest-pay differentiator

Not scored by this record.

payments-tip-adjust

Not scored by this record.

payments-tip-pooling differentiator

Not scored by this record.

payments-offline-store-and-forward differentiator

Not scored by this record.

payments-offline-decline-liability differentiator

Not scored by this record.

payments-gift-cards

Archived vendor Gift Cards page: a first-party Gift Certificate module that can "Define up to 999 different gift certificates", gives each "its own unique id number", supports "the ability to use gift cards through a card swipe", and in which "All gift certificates are verified within the system automatically", with up to 99 definable gift-certificate reports. Shortfall: multi-location redemption is not native — the page conditions it on an external processor, "Use the Paymentech payment service in gift certificates which allows your gift certificates to be used in multiple locations - please note that a DataCap modem is required and a per transaction fee is charged for this service" — and redemption through an online-ordering channel is not documented anywhere. https://web.archive.org/web/20121001031553id_/http://www.digitaldining.com/gift-cards/ · retrieved 2026-08-03

payments-house-accounts

Not scored by this record.

payments-split-tender

Not scored by this record.

payments-refund-void-controls

Archived vendor Point of Sale Reporting page: Register Reports "Generate customized void reports by void type, by staff member or by time range" and "Generate customized security reports showing password usage". The dealer Manager Guide shows the gating mechanism: every void reason and every discount definition carries its own password level, where "0 = A password is not required, the staff id will be tracked for reporting", N = no password, X = disabled — so voids and discounts are individually gateable by security position. Shortfall: attribution is to the staff member who applied the void or discount, with no separate record of an approving manager; refunds and no-sales are not named in any authorization control; and no immutability or tamper-evidence claim is made about the log. https://web.archive.org/web/20121001031720id_/http://www.digitaldining.com/point-of-sale-reporting/ · retrieved 2026-08-03

payments-chargeback-tooling differentiator

Not scored by this record.

payments-card-on-file differentiator

Not scored by this record.

payments-payout-timing differentiator

Not scored by this record.

payments-multi-entity-routing differentiator

Not scored by this record.

payments-p2pe-pci4

Not scored by this record.

kitchen-station-routing

The dealer-published Manager Guide reproduces the vendor's Menu Item Maintenance screen, where routing is an ordinary per-item field the operator sets: "Select the Prep Type by clicking on the [arrow] to the right of the rectangle", alongside a separate prep description that controls "how the item will appear in the kitchen or bar". Modifier Mode then decides whether a modifier follows its parent or routes independently — "Inherit Prep Type = For modifiers that are following the menu item to the prep printer"; "Use Own Prep Type = For menu items or for modifiers that are not following the menu item, but are going to their own prep printer (for example, if you have a Fried prep station & a Broiled prep station, you would want the Baked Haddock to go to the Broiled station and the Fries to go to the Fried station)". Configuration is in-store and needs no vendor involvement: the same guide's security levels include a "Kitchen Manager = Can only access Menu & Reports in Back Office". The archived vendor Menu Maintenance page states the same capability first-party ("Route items and modifiers to the appropriate preparation printer"), and the vendor's April 2013 kitchen-video post extends the same routing to screens — table service restaurants "leverage sophisticated item routing to send items to the appropriate prep station based on cook times so all items in an order complete at the same time", plus bump-to routing across preparation stages. Recorded caveat rather than shortfall: the KDS hardware itself is resold QSR Automation, so screen routing is exercised through a third-party product. https://hdstechnologies.com/wp-content/uploads/DD_Manager_Guide.pdf · retrieved 2026-08-04

kitchen-expo-consolidation

Digital Dining's kitchen video is resold third-party hardware — the vendor's own April 2013 product post states "Digital Dining offers state of the art kitchen video display systems from QSR automation". The behaviours it names are item routing to prep stations "based on cook times so all items in an order complete at the same time", bump-to routing across multiple preparation stages, countdown timers and bin management. No expo screen consolidating items from several prep stations into one order view, and no rule that an order completes only once every contributing station has bumped, appears on that post, on the Quick Service page, or in Heartland's help centre (whose only Digital Dining article covers Mobile Manager setup).

kitchen-course-firing differentiator

Not scored by this record.

kitchen-prep-time-pacing differentiator

Not scored by this record.

kitchen-order-throttling differentiator

Not scored by this record.

kitchen-channel-pause-propagation differentiator

Not scored by this record.

kitchen-order-ready-callback differentiator

Not scored by this record.

kitchen-bump-bar-hardware

The archived Quick Service page says of the counter and drive-thru POS "you can order it, confirm it, bump it, park it, or pay it", and the KDS itself is QSR Automation hardware resold by the vendor. Neither that page, the 2013 kitchen-video post, nor Heartland's help centre names a physical bump bar or programmable keypad, and no supported-model list for KDS input hardware is published on any host I could reach — heartland.us returns HTTP 403 behind a Cloudflare challenge.

kitchen-all-day-counts

Not scored by this record.

kitchen-sla-alerts

Not scored by this record.

kitchen-printer-fallback differentiator

Not scored by this record.

kitchen-offline-operation differentiator

Not scored by this record.

kitchen-item-build-screens differentiator

Not scored by this record.

kitchen-pizza-fractional-display differentiator

Not scored by this record.

kitchen-recall-refire

Not scored by this record.

kitchen-order-modification-alerts differentiator

Not scored by this record.

kitchen-guest-ready-notification differentiator

Not scored by this record.

kitchen-waste-logging

Not scored by this record.

kitchen-speed-of-service-reporting

Not scored by this record.

kitchen-prep-forecasting

Not scored by this record.

delivery-driver-roster

The driver module is native and bundled — "Delivery & Delivery Assignment are part of standard Digital Dining package", "Included with POS at no additional charge" — and drivers are first-class on the dispatch screen: "Track all drivers, with their orders, from 1 screen"; "Driver status is shown in the check area. Shows in or out, the orders the driver has assigned to them, and the amount of time the driver has been gone"; "Drivers are displayed on a 'First-In, First-Out' basis for faster assignment"; and settlement is per driver, "Driver settlement per run or per shift" with "Bulk settlement of all cash transactions per driver". Clock-in/out is covered by staff time and attendance at the POS (Quick Service page: "Digital Dining allows staff to clock in right at the POS"). Shortfall: the documented assignment state is binary in/out with elapsed time — no distinct in-store / on-run / returning progression — and per-driver run history is evidenced only through per-run and per-shift settlement, not a documented run-history report from the POS. https://web.archive.org/web/20021107103042id_/http://www.digitaldining.com/Delivery/PrdDelBody.html · retrieved 2026-08-04

delivery-dispatch-board

Archived vendor Delivery Assignment register feature list, all four elements of the claim: batching — "Assign multiple orders to one driver simply with one button click"; driver availability — "Driver status is shown in the check area. Shows in or out, the orders the driver has assigned to them, and the amount of time the driver has been gone", with drivers "displayed on a 'First-In, First-Out' basis for faster assignment"; undispatched queue with elapsed time — orders "are displayed in the selection area and are displayed as oldest order to newest order" and "Using the time filters, you can display orders meeting different criteria"; plus "Auto zone filtering can be used to quickly find multiple orders to the same area". The 2012 Delivery page repeats it: "The dispatch register optimizes delivery runs by grouping orders into separate delivery zones." https://web.archive.org/web/20021107103042id_/http://www.digitaldining.com/Delivery/PrdDelBody.html · retrieved 2026-08-03

delivery-route-map differentiator

Not scored by this record.

delivery-driver-tracking differentiator

Not scored by this record.

delivery-zones-polygon differentiator

Not scored by this record.

delivery-zone-pricing

Archived vendor Delivery page: zones are real and rule-driven — "assigning delivery zones to addresses based on flexible rules you set up for each delivery situation" — and the Delivery Assignment register "Calculates estimated delivery time for an order". Shortfall: the vendor's own delivery feature list attaches the fee to the guest record, not the zone — "Amount of delivery charge can be assigned to each customer" — and no per-zone delivery fee, per-zone order minimum, or per-zone quoted promise time is documented in either the 2002 or 2012 delivery material. https://web.archive.org/web/20121001031527id_/http://www.digitaldining.com/delivery/ · retrieved 2026-08-03

delivery-address-validation

Not scored by this record.

delivery-driver-comp differentiator

Not scored by this record.

delivery-cash-reconcile

Not scored by this record.

delivery-daas-dispatch

Not scored by this record.

delivery-daas-fallback differentiator

Not scored by this record.

delivery-3p-direct-integration differentiator

Not scored by this record.

delivery-3p-injection

Not scored by this record.

delivery-menu-push

Not scored by this record.

delivery-86-sync

Not scored by this record.

delivery-store-pause

Not scored by this record.

delivery-3p-reconciliation differentiator

Not scored by this record.

delivery-injection-error-visibility differentiator

Not scored by this record.

delivery-tracking-page

Not scored by this record.

delivery-promise-time differentiator

Not scored by this record.

delivery-offline-behavior

Not scored by this record.

digital-first-party-web

The vendor's final live homepage capture (2018-02-20; every later capture 301s to heartland.us) enumerates the entire product line in its navigation — Table Service, Nightclub & Bar, Counter and Drive thru, Handheld POS, DD Mobile, Delivery, Gift Cards, Table Management, Reservations, Digital Signage, Retail Sales, DD Loyalty, DDengage, the Back Office modules, Multistore and DD Dashboard — and no online-ordering product is among them, matching every earlier capture back to 2012. The vendor's published ordering path was a third-party integration announced by press release ("MenuDrive launches integration with Digital Dining POS"), and its 2014 "Online Restaurant" blog post urges restaurants to build an online presence without naming any first-party ordering product. Heartland's help centre carries exactly one Digital Dining article (Mobile Manager setup) and no ordering documentation. A first-party commission-free ordering site was never among the vendor's enumerated products. https://web.archive.org/web/20180220205101id_/http://digitaldining.com/ · retrieved 2026-08-04

digital-menu-single-source

The archived vendor site has no online-ordering product page at all — the site navigation runs Table Service, Nightclub & Bar, Counter and Drive thru, Handheld POS, DD on iPad and iPod, Delivery, Gift Cards, Table Management, Reservations, Digital Signage, Retail Sales, Loyalty Programs and the Back Office modules, with no digital ordering entry. "Online Ordering" appears only as a phrase in Product Overview marketing copy, and the sole online-ordering item in the press archive is "MenuDrive launches integration with Digital Dining POS", i.e. a third-party front end. Whether such a channel renders the POS menu record or a separately built menu is not stated on any reachable vendor page, and Heartland's help centre carries no Digital Dining ordering article.

digital-native-app differentiator

Not scored by this record.

digital-account-saved-payment

No guest-account documentation exists on any reachable first-party page. The only stored-guest construct the vendor describes is the Frequent Diner customer database — records created "in either the Back Office or at the POS" or by guests at a stand-alone enrollment kiosk, holding name, address, delivery instructions and last order for phone reorder. Nothing describes a guest-created web account, tokenized saved payment methods, or one-tap reorder in a first-party digital channel. Since online ordering itself is a third-party integration (MenuDrive), the vendor publishes nothing about its account model either way.

digital-upsell-engine differentiator

Not scored by this record.

digital-scheduled-pacing

Not scored by this record.

digital-fulfillment-modes

Not scored by this record.

digital-qr-table

Not scored by this record.

digital-kiosk differentiator

Not scored by this record.

digital-group-ordering

Not scored by this record.

digital-catering-portal differentiator

Not scored by this record.

digital-voice-ai-phone differentiator

Not scored by this record.

digital-drivethru-ai

Not scored by this record.

digital-sms-ordering

Not scored by this record.

digital-google-order differentiator

Not scored by this record.

digital-apple-business-connect

Not scored by this record.

digital-loyalty-attach

Not scored by this record.

digital-subscriptions

Not scored by this record.

digital-promo-parity

Not scored by this record.

digital-guest-data-ownership differentiator

Not scored by this record.

digital-checkout-pci-sca

Not scored by this record.

digital-surcharge-transparency differentiator

Not scored by this record.

guest-loyalty-unified-profile

Archived vendor Loyalty Programs page: one customer database of "up to one million records", where "Restaurant staff can create new customer records in either the Back Office or at the POS" and "You can also set up a stand-alone Frequent Diner kiosk that allows customers to enter their own information and enroll themselves"; across sites, "we offer Multistore Frequent Diner, which enables customers to use a single reward card to earn and redeem reward points in any location". Shortfall: the profile spans POS, back office and the enrollment kiosk only — first-party web/app ordering is a third-party integration and is nowhere documented as writing to this record — and the vendor publishes no dedup or merge behaviour for phone or email matching. https://web.archive.org/web/20121001031628id_/http://www.digitaldining.com/loyalty-programs/ · retrieved 2026-08-03

guest-loyalty-thirdparty-identity-attach differentiator

Not scored by this record.

guest-loyalty-accrual-models

Archived vendor Loyalty Programs page: "Create up to 99 unique frequent diner plans that reward customers based on the dollar value of menu items purchased, the quantity of items purchased, the number of their visits, or by the specific items purchased" — spend-value accrual and visit-count accrual are both plan configuration, at least two of the claim's three models, with tier progression on top ("Frequent dining customers can automatically progress from one plan to another as they reach each reward level"). Native rather than a bolt-on: "We include Frequent Diner in the Digital Dining Professional suite." Corroborated by the dealer-published Frequent Dining Plan Maintenance guide, which enumerates the same accrual methods as plan fields — number of purchases, value of purchases, frequent diner points per item, number of menu items. https://web.archive.org/web/20121001031628id_/http://www.digitaldining.com/loyalty-programs/ · retrieved 2026-08-04

guest-loyalty-tiers differentiator

Not scored by this record.

guest-loyalty-offline-behavior differentiator

Not scored by this record.

guest-loyalty-offer-stacking-rules differentiator

Not scored by this record.

guest-loyalty-targeted-offers differentiator

Not scored by this record.

guest-loyalty-rfm-segmentation differentiator

Not scored by this record.

guest-loyalty-lifecycle-automation

The lifecycle triggers exist as data, not as automation. The archived Loyalty Programs page documents "Record and track customers' special occasions (such as birthdays and anniversaries) ... for personalized targeted promotion", a database that "allows you to view which customers haven't dined in your restaurant for a while" so "You can issue coupons and other special offers", and complaint-triggered coupons. Shortfall: every documented delivery path is manual — selecting customers by interest, generating "Customer Mailing Labels", and coupons "printed in the back office and mailed to customers" — with no always-on triggered campaign and no native email or SMS send channel described. https://web.archive.org/web/20121001031628id_/http://www.digitaldining.com/loyalty-programs/ · retrieved 2026-08-03

guest-loyalty-native-email-sms differentiator

Not scored by this record.

guest-loyalty-consent-management

Not scored by this record.

guest-loyalty-10dlc-registration

Not scored by this record.

guest-loyalty-campaign-attribution differentiator

Not scored by this record.

guest-loyalty-data-export-portability differentiator

Not scored by this record.

guest-loyalty-cdp-event-api differentiator

Not scored by this record.

guest-loyalty-review-capture-routing differentiator

Not scored by this record.

guest-loyalty-referral-program

Not scored by this record.

guest-loyalty-wallet-pass differentiator

Not scored by this record.

guest-loyalty-privacy-rights-tooling

Not scored by this record.

guest-loyalty-redemption-fraud-controls

Not scored by this record.

guest-loyalty-ai-offer-recommendation differentiator

Not scored by this record.

guest-loyalty-stored-value-gift

Not scored by this record.

labor-clock-in-at-pos

Archived vendor Quick Service page, Time and Attendance: "Digital Dining allows staff to clock in right at the POS and assigns proper pay rates and POS features based on each staff member's department. Eliminate 'buddy clock ins' with the integrated Fingerprint ID." The final homepage capture repeats it — "Security is at your fingertips with Fingerprint ID. No expensive server cards, no passwords to memorize and no 'buddy clock-ins'" — and the Table Service page's POS printing covers "clock in and clock out slips". Punches are staff-id/password or fingerprint at the POS terminal itself; no separate time-clock hardware appears anywhere in the vendor or dealer material. https://web.archive.org/web/20121001031725id_/http://www.digitaldining.com/quick-service-solutions/ · retrieved 2026-08-04

labor-photo-punch-verification differentiator

Not scored by this record.

labor-geofenced-mobile-punch

Not scored by this record.

labor-offline-time-punch differentiator

Not scored by this record.

labor-granular-rbac

Archived vendor Staff Maintenance page: Digital Dining can "Maintain up to ninety-nine different security positions, with different levels of system access", with staff assignable to "up to eight different staff departments" — well past fixed cashier/manager/admin tiers. Gating is per discrete action rather than per tier: the Gift Cards module lets you "Setup security on the gift certificates themselves so that you can control who is allowed to sell and redeem gift certificates"; Accounts Receivable can "Require a manager to approve the use of selected accounts"; and the dealer Manager Guide shows each void reason and each discount definition carrying its own password level, with the six shipped positions (System Administrator, Store Administrator, Manager, Shift Supervisor, Kitchen Manager, Staff) noted as adjustable and extensible. Per-location scoping follows from Multistore's per-store databases but is not separately documented. https://web.archive.org/web/20121001031746id_/http://www.digitaldining.com/staff-maintenance/ · retrieved 2026-08-03

labor-manager-override-audit

Archived vendor Point of Sale Reporting page: Register Reports "Generate customized security reports showing password usage", so passworded override functions are queryable after the fact; the Table Service page states check and item transfers are "done securely with an audit trail"; and the DD Dashboard page adds "fraud alert reports that list unauthorized voids, high tips, transfers, 'no sale' transactions, and more". Shortfall: attribution is to whichever password was used rather than to a named approver recorded against each individual override, and the vendor makes no immutability or tamper-evidence statement about the trail. https://web.archive.org/web/20121001031720id_/http://www.digitaldining.com/point-of-sale-reporting/ · retrieved 2026-08-03

labor-native-scheduling differentiator

Not scored by this record.

labor-demand-labor-forecast differentiator

Not scored by this record.

labor-realtime-labor-percent differentiator

Not scored by this record.

labor-overtime-prevention differentiator

Not scored by this record.

labor-break-compliance-by-state differentiator

Not scored by this record.

labor-fair-workweek-support

Not scored by this record.

labor-minor-labor-rules

Not scored by this record.

labor-tip-pooling-rules

Not scored by this record.

labor-tip-distribution-audit-trail

Not scored by this record.

labor-qualified-tips-w2-reporting differentiator

Not scored by this record.

labor-native-payroll differentiator

Not scored by this record.

labor-payroll-export-formats

Not scored by this record.

labor-shift-swap-workflow differentiator

Not scored by this record.

labor-digital-onboarding-i9

Not scored by this record.

labor-server-performance-metrics differentiator

Not scored by this record.

inventory-recipe-bom-costing

Archived vendor Inventory page, read in full. Nesting: "Batch and Sub Recipes — Many restaurants produce substantial amounts of sauces and other mixes that are then used in other recipes. Batch recipes accurately account for all of the ingredients that comprise a batch. Sub recipes help you maintain menu items by, for example, replacing three or four items in mixed vegetables with a single sub recipe." Cost propagation: "Create and maintain portion control recipes in the Menu Item Maintenance window. Recipes calculate food costs based on the latest inventory costing information", and on the purchasing side "Suggested reorders are saved for incoming invoices, immediately updating stock and calculating new costs" — so a received invoice that moves an ingredient cost moves the recipe cost without a hand re-cost. The archived Menu Maintenance page supplies the plate-cost surface — plate costs are held per price level and recipes take unlimited ingredients. Depletion is nightly rather than live ("During end-of-day processing, the Back Office program automatically deducts the appropriate amount of inventory"), which affects on-hand timing but not costing, so it is not scored as a shortfall here. https://web.archive.org/web/20121001031618id_/http://www.digitaldining.com/inventory/ · retrieved 2026-08-04

inventory-unit-conversion-yields

Archived vendor Inventory page: "Multiple Pack Sizes - You can create any pack size (for example, case, bottle, or ounce) for items. Therefore, you can purchase items from different vendors even if the vendors do not sell them in the same pack size", and handheld stock take does "the calculations for each of your item entry purchase counts, storage and usage units, or any combination" — three distinct unit roles with conversions between them, plus per-location par and reorder levels. Shortfall: no yield or waste percentage applied to a raw-to-usable conversion is documented anywhere in the inventory material. https://web.archive.org/web/20121001031618id_/http://www.digitaldining.com/inventory/ · retrieved 2026-08-03

inventory-theoretical-vs-actual differentiator

Not scored by this record.

inventory-realtime-depletion differentiator

Not scored by this record.

inventory-86-auto-sync differentiator

Not scored by this record.

inventory-count-modes

Archived vendor Inventory page: full stock takes are supported on printed forms — "Stock taking is simplified with printed forms that help you identify variances immediately" — and on the handheld, and a defined subset count exists via Key Items, which lets you "'tag' and track the 20 percent of your inventory items that account for 80 percent of the cost of your sales". Shortfall: no scheduled recurring cycle counts are described, and the vendor nowhere states that each count's variance is retained as separate history rather than overwriting the prior count. https://web.archive.org/web/20121001031618id_/http://www.digitaldining.com/inventory/ · retrieved 2026-08-03

inventory-mobile-count-offline

Not scored by this record.

inventory-vendor-catalogs-edi differentiator

Not scored by this record.

inventory-invoice-ocr differentiator

Not scored by this record.

inventory-price-change-alerts differentiator

Not scored by this record.

inventory-par-auto-suggest differentiator

Not scored by this record.

inventory-waste-logging

Not scored by this record.

inventory-transfers

Not scored by this record.

inventory-commissary

Not scored by this record.

inventory-lot-traceability

Not scored by this record.

inventory-shelf-life-expiry

Not scored by this record.

inventory-bar-partial-bottle

Not scored by this record.

inventory-cogs-gl-export

Not scored by this record.

inventory-native-not-partner differentiator

Not scored by this record.

inventory-menu-margin-linkage differentiator

Not scored by this record.

reporting-realtime-dashboard

Archived vendor Dashboard page: "Digital Dining's Dashboard is a powerful web-based reporting tool ... Any report you create can be added to the Dashboard as a graph or report. Items on the Dashboard may be moved and organized in any manner desired", with per-user variants ("you can set up a store manager's Dashboard to display the store's log book, while the owner's Dashboard displays financial information for all stores"), intraday comparison ("monitor trends by viewing same-day sales from year to year") and off-premise reach — "Digital Dining's Dashboard is a web-based tool, viewable from any Internet accessed device. Access the information you need, anywhere at any time." Shortfalls, both named: (1) the mobile half is a browser view on a phone, not a mobile app — no iOS or Android application is named on this page or anywhere else the vendor published, and the only push channel offered is email ("Get key performance metrics delivered by e-mail"); (2) no refresh latency is stated, and the surrounding architecture argues against minutes — the on-premise Back Office reporting the dealer guides describe is print-and-preview Register Reports run against the local database, and Multistore moves store figures to headquarters as scheduled "data packages", with Heartland's help centre offering "Set the POS to export sales data each time an order is sent" only as an option to be enabled. Dashboard is also a separately sold cloud module with optional scheduling and inventory add-ons, not a base capability. https://web.archive.org/web/20121001031502id_/http://www.digitaldining.com/dashboard/ · retrieved 2026-08-04

reporting-eod-closeout

Archived vendor Quick Service page: "Create customized Daily Summary Reports (DSR) using Digital Dining's General Reports feature. Import data from existing spreadsheets directly into our general reports during automated end-of-day reporting." The Point of Sale Reporting page supplies the components the DSR draws on — procedures to "Process the registers and produce detailed daily reports about every aspect of the point of sale", customized receipt reports by receipt type and register, "detailed discount and charge reports", "customized void reports", "detailed labor reports" and "detailed sales tax reports". The dealer Manager Guide's End of Day Procedure runs open-check clearance, the credit card report and confirmation, register processing and cash reconciliation as one nightly sequence. https://web.archive.org/web/20121001031725id_/http://www.digitaldining.com/quick-service-solutions/ · retrieved 2026-08-03

reporting-pmix-modifier-level

Modifiers are menu items in Digital Dining — Menu Item Maintenance's Sales Mode field selects Normal or Modifier for the same record type — so item sales reporting is inherently modifier-level rather than requiring a separate report. Archived Point of Sale Reporting page: "Generate customized sales reports by sales type, preparation type, preparation group, profit center, or day of the week", with reports definable and saveable and "history files for a virtually unlimited period of time"; Menu Maintenance adds "Analyze menu item sales, costs and profits with user-definable reports" and "Produce in-depth menu item reports by sales type and prep type". Profit centre is the revenue-centre cut; the report definer's time-range filters supply the daypart cut. https://web.archive.org/web/20121001031720id_/http://www.digitaldining.com/point-of-sale-reporting/ · retrieved 2026-08-03

reporting-comps-voids-audit

Not scored by this record.

reporting-cash-over-short

Not scored by this record.

reporting-labor-productivity

Not scored by this record.

reporting-server-scorecards differentiator

Not scored by this record.

reporting-channel-profitability differentiator

Not scored by this record.

reporting-multiloc-drilldown differentiator

Not scored by this record.

reporting-custom-report-builder differentiator

Not scored by this record.

reporting-scheduled-delivery

Not scored by this record.

reporting-raw-warehouse-export differentiator

Not scored by this record.

reporting-public-api differentiator

Not scored by this record.

reporting-webhooks differentiator

Not scored by this record.

reporting-api-not-upcharged differentiator

Not scored by this record.

reporting-tier-paywall differentiator

Not scored by this record.

reporting-history-retention differentiator

Not scored by this record.

reporting-anomaly-alerts differentiator

Not scored by this record.

reporting-nl-query

Not scored by this record.

reporting-guest-cohorts differentiator

Not scored by this record.

reporting-sales-forecast differentiator

Not scored by this record.

reporting-tip-tax-compliance

Not scored by this record.

multi-location-org-hierarchy

Archived vendor Multistore Overview page: report generators "allow you to produce store-to-store, concept-to-concept, region-to-region, or transaction level reports", and central file maintenance spans "restaurants of different concept, region, state, and pricing structure" — chain > concept/region > store is a real named three-level grouping that reporting is scoped to. Shortfall: scoping user permissions to those levels is documented only for the separately licensed DD Dashboard product ("Our Enterprise system allows you to set up multiple reporting hierarchies, so different users can view the information they want for all of your businesses"), not for the core Multistore Office program, so the hierarchy is not established as a first-class permission object in the POS itself. https://web.archive.org/web/20121001031659id_/http://www.digitaldining.com/multistore-overview/ · retrieved 2026-08-03

multi-location-central-menu-publish

Archived vendor Feature Highlights page: "You can also create a single database of menu items that includes every item sold at every store", corporate can "'lock' certain menu items, allowing the headquarters to decide which menu items store managers may edit", and "You can export update data packages to one or more stores simultaneously through the internet"; Multistore Overview adds that changes to "one store, a concept, or an entire chain" can "implement immediately or at scheduled times". Shortfall: no publish or version history is documented — nothing records what was pushed, when and by whom — and no rollback of an exported package is described. https://web.archive.org/web/20121001031538id_/http://www.digitaldining.com/feature-highlights/ · retrieved 2026-08-03

multi-location-local-override-policy differentiator

Not scored by this record.

multi-location-price-zones

Archived vendor Feature Highlights page: from the single corporate item database, "You can assign different prices for different stores to each menu item" — per-location pricing without duplicating the item record. The daypart axis is the five stored price levels documented on Menu Maintenance ("Maintain five price levels for a single menu item (for example, different prices for Happy Hour and Sunday Brunch)"), with the Nightclub & Bar page noting the POS "can make up to 9 price changes per day". Shortfall: no per-order-channel price book is documented at all, and the daypart dimension is capped at five stored price levels per item rather than being an open set of zones. https://web.archive.org/web/20121001031538id_/http://www.digitaldining.com/feature-highlights/ · retrieved 2026-08-03

multi-location-scheduled-publish differentiator

Not scored by this record.

multi-location-new-store-template differentiator

Not scored by this record.

multi-location-corp-vs-franchisee-roles differentiator

Not scored by this record.

multi-location-royalty-calculation differentiator

Not scored by this record.

multi-location-royalty-collection

Not scored by this record.

multi-location-consolidated-reporting

Not scored by this record.

multi-location-normalized-item-rollup differentiator

Not scored by this record.

multi-location-cross-location-giftcard

Not scored by this record.

multi-location-cross-location-loyalty

Not scored by this record.

multi-location-multi-brand differentiator

Not scored by this record.

multi-location-multi-tax-jurisdiction

Not scored by this record.

multi-location-multi-currency-locale

Not scored by this record.

multi-location-config-audit-log differentiator

Not scored by this record.

multi-location-enterprise-sso differentiator

Not scored by this record.

multi-location-enterprise-api differentiator

Not scored by this record.

multi-location-central-labor-policy

Not scored by this record.

hardware-commodity-devices differentiator

Not scored by this record.

hardware-os-platforms

The client platforms are named first-party: the homepage's product navigation lists "DD Mobile available on Apple and Windows Stores" and the page body offers "DIGITAL DINING's iTouch POS solution for iPhone, iPod touch, and iPad", while the POS proper is Windows client/server — Heartland's "Setup for Digital Dining" article patches a Back Office Server and POS workstations and runs the "Digital Dining XML Windows Service". Shortfall: no reachable vendor document states minimum OS versions or device specs — no system-requirements page exists in any archive capture of digitaldining.com, dealer material names devices only generically ("mobile devices like an iPad or Windows Tablet", National Business Systems), and the current owner's host heartland.us returns HTTP 403 behind a Cloudflare challenge. https://web.archive.org/web/20180220205101id_/http://digitaldining.com/ · retrieved 2026-08-04

hardware-handheld-purpose-built

Not scored by this record.

hardware-handheld-battery-swap differentiator

Not scored by this record.

hardware-handheld-lte

Not scored by this record.

hardware-offline-mode

Shortfall: the vendor publishes no offline scope. Terminals keep ordering, printing and taking cash without a WAN because the product is on-premise client/server, but nothing states which functions degrade — card authorization ran over a dial-up modem, and there is no published offline behaviour for loyalty lookup, refunds or gift-certificate redemption, which the vendor routes through an external Paymentech service for multi-store use.

hardware-kds

A KDS is sold through the vendor with real kitchen behaviour: "Digital Dining offers state of the art kitchen video display systems from QSR automation", with "bump-to routing for made-to-order dishes that require multiple stages of preparation", countdown timers, bin management, and "sophisticated item routing to send items to the appropriate prep station based on cook times so all items in an order complete at the same time"; the Quick Service page adds the vendor-side "easy-to-manage kitchen routing options" and "order it, confirm it, bump it, park it, or pay it". Shortfall: the display system is QSR Automation's product resold rather than a first-party KDS — the two-support-parties condition the claim excludes — and no bump-bar or touch input hardware is named in any reachable vendor, owner or dealer material (this record's kitchen-bump-bar-hardware cell is separately unresolved for the same reason). https://web.archive.org/web/20130614004530id_/http://www.digitaldining.com/2013/04/kitchen-video-display · retrieved 2026-08-04

hardware-kiosk differentiator

Not scored by this record.

hardware-drive-thru

Not scored by this record.

hardware-printer-compatibility

Not scored by this record.

hardware-peripherals

Not scored by this record.

hardware-p2pe-terminal

Not scored by this record.

hardware-tap-to-phone differentiator

Not scored by this record.

hardware-pricing-transparency differentiator

Not scored by this record.

hardware-ownership-vs-lease differentiator

Not scored by this record.

hardware-usable-after-churn differentiator

Not scored by this record.

hardware-rma-sla differentiator

Not scored by this record.

hardware-byod

Not scored by this record.

hardware-remote-device-management differentiator

Not scored by this record.

hardware-selfpour-scales

Not scored by this record.

hardware-callerid-integration

Not scored by this record.

extensibility-public-api-docs

No product or developer site remains; digitaldining.com redirects to heartland.us. https://www.digitaldining.com/ · retrieved 2026-08-01

extensibility-api-access-cost differentiator

Not scored by this record.

extensibility-partner-revshare

Not scored by this record.

extensibility-free-sandbox differentiator

Not scored by this record.

extensibility-oauth-partner-apps

There is no reachable API surface to assess. digitaldining.com 301s to heartland.us; www.heartland.us/products/point-of-sale/restaurant/digital-dining returns HTTP 403 behind a Cloudflare managed challenge; and Heartland's public help-centre search API returns 63 articles for the query "Digital Dining" of which exactly one is about the product ("Setup for Digital Dining", covering Mobile Manager configuration) — the rest are Heartland Restaurant, Heartland Retail and Genius articles. The archived vendor site's integration model was per-partner certification announced by press release (MenuDrive, POSIQ, Mocapay) behind a Dealer Login, but no reachable page states how partner credentials are issued or scoped, so this cannot be scored no either.

extensibility-webhooks-push

Same sweep as the OAuth cell: heartland.us 403s behind Cloudflare, and the single Digital Dining article in Heartland's help centre documents the only first-party integration mechanism I could find, which is scheduled file export rather than push events — it configures "an XML Export Destination", the "Digital Dining XML Windows Service", "a utility task to export payroll data to the cloud location at regular intervals" and an optional setting to "Set the POS to export sales data each time an order is sent". That last option is a per-order export to a customer-agnostic cloud bucket, not a subscribable order-lifecycle webhook with an endpoint, payload contract or retry policy. No vendor page denies webhooks either, so this stays unknown.

extensibility-webhook-reliability differentiator

Not scored by this record.

extensibility-order-injection-api

Not scored by this record.

extensibility-menu-write-api differentiator

Not scored by this record.

extensibility-data-symmetry differentiator

Not scored by this record.

extensibility-published-rate-limits

Not scored by this record.

extensibility-doordash-preferred differentiator

Not scored by this record.

extensibility-first-party-delivery-integrations differentiator

Not scored by this record.

extensibility-middleware-compatibility

Not scored by this record.

extensibility-accounting-connectors

Not scored by this record.

extensibility-payroll-export

Not scored by this record.

extensibility-bi-data-warehouse differentiator

Not scored by this record.

extensibility-app-marketplace

Not scored by this record.

extensibility-custom-fields-scripting

Not scored by this record.

extensibility-headless-embedded

Not scored by this record.

extensibility-api-versioning-deprecation

Not scored by this record.

extensibility-data-portability-exit differentiator

Not scored by this record.

reliability-offline-order-entry

Architectural inference from first-party sources, since the vendor publishes no offline-mode page. Heartland's help-centre article "Setup for Digital Dining" describes each site as an on-premise "Back Office Server" with "POS workstations", and makes cloud connectivity a downstream, optional export configured after the fact. The vendor's own Handheld POS page states handhelds access "the same database as your standard POS registers" and update "transaction data in real time" over the store network. Multistore treats the internet solely as a store-to-headquarters data-package channel usable over dial-up. The ordering path — terminal to on-site server to prep printer — is entirely LAN-local, so order entry, ticket routing and check printing do not depend on a WAN link. Graded F rather than B or C because no vendor page states offline behaviour explicitly.

reliability-offline-card-auth differentiator

Not scored by this record.

reliability-offline-decline-liability differentiator

Not scored by this record.

reliability-lan-degraded-multi-terminal differentiator

Not scored by this record.

reliability-local-transaction-engine differentiator

Not scored by this record.

reliability-offline-kds-printing

Same on-premise architecture, applied to the kitchen path. Prep routing is a LAN function of the Back Office Server and POS workstations: Menu Item Maintenance assigns each item and modifier a prep type that determines "which menu items and modifiers are sent to the various preparation printers", with modifier mode choosing whether a modifier inherits the parent's prep type or routes to its own station, and the kitchen video system is on-site QSR Automation hardware fed from the store network. Nothing in the order-to-kitchen path traverses the internet, so prep printing and kitchen video continue during a WAN outage. Graded F because the vendor makes no explicit offline statement.

reliability-printer-fallback

Checked the archived Menu Maintenance page (prep-type routing to "the various preparation printers"), the Table Service and Full Service pages ("Customize all POS printing for checks, prep tickets, clock in and clock out slips, and server reports"), the Quick Service page, the 2013 kitchen-video post, and the dealer Manager Guide and Process Utilities guide. None describes automatic failover of tickets to a designated backup printer or screen when a configured prep printer is unreachable, and none describes an alert on printer failure. Nothing states the limitation either, so this is unresolved rather than absent.

reliability-sync-conflict-handling

Not scored by this record.

reliability-offline-feature-matrix

Not scored by this record.

reliability-public-status-page

Not scored by this record.

reliability-contractual-uptime-sla differentiator

Not scored by this record.

reliability-incident-postmortems

Not scored by this record.

reliability-247-live-support

Not scored by this record.

reliability-onsite-install differentiator

Not scored by this record.

reliability-menu-build-service differentiator

Not scored by this record.

reliability-hardware-replacement-sla

Not scored by this record.

reliability-backup-restore

Not scored by this record.

reliability-pci-dss-4-attestation

Not scored by this record.

reliability-mfa-role-based-access

Not scored by this record.

reliability-self-serve-training

Not scored by this record.

reliability-failover-terminal-role differentiator

Not scored by this record.

reliability-cellular-backup

Not scored by this record.

commercial-month-to-month-contract differentiator

Not scored by this record.

commercial-no-early-termination-fee differentiator

Not scored by this record.

commercial-autorenew-terms-published

Assessed, unresolved. No Digital Dining contract terms are published anywhere I could reach. digitaldining.com 301-redirects to heartland.us, and every legal path on that host is unreadable — https://www.heartland.us/legal and https://www.heartland.us/terms-and-conditions both returned HTTP 403 behind a Cloudflare managed challenge, as does the Digital Dining product page itself. Heartland's public agreements bucket does carry one restaurant contract, the Heartland Restaurant Service Agreement at d3bsq3k61902i2.cloudfront.net, which I read in full: it is scoped by its own opening words to "HEARTLAND RESTAURANT SOFTWARE" and is a subscription that "will continue until terminated" with either party free to exit "upon thirty (30) days prior written notice" — i.e. no auto-renewal term at all, and in any case a different product from Digital Dining. Heartland's help centre contains exactly one Digital Dining article, on Mobile Manager setup, with no commercial terms. Left unknown rather than no because the one host that would carry a Digital Dining agreement refuses me at the edge, so non-publication cannot be positively established.

commercial-processing-not-bundled differentiator

Not scored by this record.

commercial-interchange-plus-published differentiator

Not scored by this record.

commercial-rate-increase-clause differentiator

Not scored by this record.

commercial-pricing-published

No Digital Dining pricing published; the domain redirects to heartland.us. https://www.digitaldining.com/ · retrieved 2026-08-01

commercial-module-unbundling differentiator

Not scored by this record.

commercial-hardware-purchase-outright

Assessed, unresolved. No published hardware price list for Digital Dining terminals, KDS screens or printers exists on any reachable host, and no statement either way about leasing. The vendor's own site is gone (digitaldining.com 301s to heartland.us; that host returns HTTP 403 behind a Cloudflare challenge on the product page and on /legal and /terms-and-conditions), Heartland's help centre carries only the Mobile Manager setup article, and the product is dealer-distributed and quote-only, so dealers price it per site. Two false leads were run down and discarded: a search result attributing a "$1,249 hardware bundle" to Digital Dining resolves to internationalpointofsale.com, whose page is about Dinerware and states outright "we are certified Dinerware POS dealer but not yet Digital Dining POS dealer"; and the Heartland Restaurant Service Agreement, the nearest published contract, is scoped to a different product and in any case pushes hardware off its own terms — "We and other third parties (including, without limitation, our resellers and/or distributors) may, from time to time and in our/their discretion, sell or lease hardware for use with the System. All such hardware sales/leases and the terms and conditions thereof will be subject to a separate written agreement between you and the seller/lesser of such hardware." That is suggestive of dealer-quoted hardware but is not a Digital Dining term, so neither the purchase-outright half nor the published-price half can be settled.

commercial-hardware-not-locked differentiator

Not scored by this record.

commercial-implementation-fee-published

Not scored by this record.

commercial-data-export-self-serve

Not scored by this record.

commercial-export-customer-and-loyalty differentiator

Not scored by this record.

commercial-post-termination-export-window differentiator

Not scored by this record.

commercial-data-ownership-clause differentiator

Not scored by this record.

commercial-source-available-selfhost

Not scored by this record.

commercial-pci-p2pe-tokenization

Not scored by this record.

commercial-pci-dss-4-controls

Not scored by this record.

commercial-soc2-attestation

Not scored by this record.

commercial-privacy-dsar-tooling

Not scored by this record.

commercial-wcag-kiosk-accessibility differentiator

Not scored by this record.

commercial-dual-pricing-compliant differentiator

Not scored by this record.