Vendors / Adjacent encroachers — ordering, middleware & back-office
Crunchtime
The enterprise back-office incumbent that just became a kitchen vendor: absorbing QSR Automations gives it a first-party KDS, bump bars and host/guest management alongside inventory, labor and ops execution — a real encroachment on the POS's kitchen and FOH edges.
scored live legacy rubric
- Claims in scope
- 255
- Scored
- 36
- Assessed
- 29
- Unknown
- 226
- Not applicable
- 59
- Cells challenged
- 0
unknown, never as no.Identity
- Owner
- Privately held (Crunchtime! Information Systems). QSR Automations has been merged in and rebranded — qsrautomations.com now states "QSR Automations is now Crunchtime." Merger date not published on either site.
- Who it is for
- Enterprise and large franchise restaurant chains running inventory, food cost, labor scheduling, task/ops execution and training across many units
- Site
- https://www.crunchtime.com/
Pricing
transparency: unknown · unit: unknown (quote-only; presumed per location per month plus hardware) · processor lock-in: no
- Software
- No published pricing on either crunchtime.com or qsrautomations.com; demo-request/contact-sales only across all modules and hardware.
Capabilities
Every claim is binary and checkable. Grades: A primary documentation · B product documentation · C pricing or feature page · D marketing claim · E third-party reporting · F inference with no source. A yes on a differentiator claim requires A or B.
Menu, modifiers & pricing engine
menu-pricing-nested-modifiers
Recipe management, not a sellable-menu modifier engine.
menu-pricing-modifier-price-by-parent-size
Migrated from the 2026-08-01 research pass; no source URL was recorded.
menu-pricing-fractional-placement differentiator
Not scored by this record.
menu-pricing-half-and-half-rule differentiator
Not scored by this record.
menu-pricing-topping-quantity-tiers
Migrated from the 2026-08-01 research pass; no source URL was recorded.
menu-pricing-size-style-matrix differentiator
Not scored by this record.
menu-pricing-included-allowance differentiator
Not scored by this record.
menu-pricing-combos
Not scored by this record.
menu-pricing-upsell-prompts differentiator
Not scored by this record.
menu-pricing-86-propagation
Not scored by this record.
menu-pricing-countdown-auto-86 differentiator
Not scored by this record.
menu-pricing-dayparting
Not scored by this record.
menu-pricing-channel-price-books
Not scored by this record.
menu-pricing-dual-pricing differentiator
Not scored by this record.
menu-pricing-versioning-effective-dates differentiator
Not scored by this record.
menu-pricing-franchise-hierarchy differentiator
Not scored by this record.
menu-pricing-allergen-nutrition
Not scored by this record.
menu-pricing-recipe-linkage differentiator
Not scored by this record.
menu-pricing-3p-menu-push
Not scored by this record.
menu-pricing-dynamic-pricing
Not scored by this record.
Payments & money movement
payments-processor-choice differentiator
Not scored by this record.
payments-published-rates differentiator
Not scored by this record.
payments-dual-pricing differentiator
Not scored by this record.
payments-surcharge-guardrails differentiator
Not scored by this record.
payments-emv-nfc
No payment terminals or acquiring.
payments-softpos-tap-to-pay differentiator
Not scored by this record.
payments-pay-at-table
Not scored by this record.
payments-qr-guest-pay differentiator
Not scored by this record.
payments-tip-adjust
Not scored by this record.
payments-tip-pooling differentiator
Not scored by this record.
payments-offline-store-and-forward differentiator
Not scored by this record.
payments-offline-decline-liability differentiator
Not scored by this record.
payments-gift-cards
Migrated from the 2026-08-01 research pass; no source URL was recorded.
payments-house-accounts
Not scored by this record.
payments-split-tender
Not scored by this record.
payments-refund-void-controls
Migrated from the 2026-08-01 research pass; no source URL was recorded.
payments-chargeback-tooling differentiator
Not scored by this record.
payments-card-on-file differentiator
Not scored by this record.
payments-payout-timing differentiator
Not scored by this record.
payments-multi-entity-routing differentiator
Not scored by this record.
payments-p2pe-pci4
Not scored by this record.
Delivery, dispatch & third-party channels
delivery-driver-roster
Migrated from the 2026-08-01 research pass; no source URL was recorded.
delivery-dispatch-board
Migrated from the 2026-08-01 research pass; no source URL was recorded.
delivery-route-map differentiator
Not scored by this record.
delivery-driver-tracking differentiator
Not scored by this record.
delivery-zones-polygon differentiator
Not scored by this record.
delivery-zone-pricing
Migrated from the 2026-08-01 research pass; no source URL was recorded.
delivery-address-validation
Not scored by this record.
delivery-driver-comp differentiator
Not scored by this record.
delivery-cash-reconcile
Not scored by this record.
delivery-daas-dispatch
Not scored by this record.
delivery-daas-fallback differentiator
Not scored by this record.
delivery-3p-direct-integration differentiator
Not scored by this record.
delivery-3p-injection
Not scored by this record.
delivery-menu-push
Not scored by this record.
delivery-86-sync
Not scored by this record.
delivery-store-pause
Not scored by this record.
delivery-3p-reconciliation differentiator
Not scored by this record.
delivery-injection-error-visibility differentiator
Not scored by this record.
delivery-tracking-page
Not scored by this record.
delivery-promise-time differentiator
Not scored by this record.
delivery-offline-behavior
Not scored by this record.
Digital ordering & guest-facing channels
digital-first-party-web
No guest-facing ordering channel in the product list.
digital-menu-single-source
Migrated from the 2026-08-01 research pass; no source URL was recorded.
digital-native-app differentiator
Not scored by this record.
digital-account-saved-payment
Migrated from the 2026-08-01 research pass; no source URL was recorded.
digital-upsell-engine differentiator
Not scored by this record.
digital-scheduled-pacing
Not scored by this record.
digital-fulfillment-modes
Not scored by this record.
digital-qr-table
Not scored by this record.
digital-kiosk differentiator
Not scored by this record.
digital-group-ordering
Not scored by this record.
digital-catering-portal differentiator
Not scored by this record.
digital-voice-ai-phone differentiator
Not scored by this record.
digital-drivethru-ai
Not scored by this record.
digital-sms-ordering
Not scored by this record.
digital-google-order differentiator
Not scored by this record.
digital-apple-business-connect
Not scored by this record.
digital-loyalty-attach
Not scored by this record.
digital-subscriptions
Not scored by this record.
digital-promo-parity
Not scored by this record.
digital-guest-data-ownership differentiator
Not scored by this record.
digital-checkout-pci-sca
Not scored by this record.
digital-surcharge-transparency differentiator
Not scored by this record.
Guest data, loyalty & marketing
guest-loyalty-unified-profile
Guest management here is host-stand/waitlist, not a CRM identity graph. https://www.crunchtime.com/ · retrieved 2026-08-01
guest-loyalty-thirdparty-identity-attach differentiator
Not scored by this record.
guest-loyalty-accrual-models
Migrated from the 2026-08-01 research pass; no source URL was recorded.
guest-loyalty-tiers differentiator
Not scored by this record.
guest-loyalty-offline-behavior differentiator
Not scored by this record.
guest-loyalty-offer-stacking-rules differentiator
Not scored by this record.
guest-loyalty-targeted-offers differentiator
Not scored by this record.
guest-loyalty-rfm-segmentation differentiator
Not scored by this record.
guest-loyalty-lifecycle-automation
Migrated from the 2026-08-01 research pass; no source URL was recorded.
guest-loyalty-native-email-sms differentiator
Not scored by this record.
guest-loyalty-consent-management
Not scored by this record.
guest-loyalty-10dlc-registration
Not scored by this record.
guest-loyalty-campaign-attribution differentiator
Not scored by this record.
guest-loyalty-data-export-portability differentiator
Not scored by this record.
guest-loyalty-cdp-event-api differentiator
Not scored by this record.
guest-loyalty-review-capture-routing differentiator
Not scored by this record.
guest-loyalty-referral-program
Not scored by this record.
guest-loyalty-wallet-pass differentiator
Not scored by this record.
guest-loyalty-privacy-rights-tooling
Not scored by this record.
guest-loyalty-redemption-fraud-controls
Not scored by this record.
guest-loyalty-ai-offer-recommendation differentiator
Not scored by this record.
guest-loyalty-stored-value-gift
Not scored by this record.
Labor & workforce
labor-clock-in-at-pos
Labor and scheduling are first-party, but whether punches are taken at the POS or via integration is not documented.
labor-photo-punch-verification differentiator
Not scored by this record.
labor-geofenced-mobile-punch
Not scored by this record.
labor-offline-time-punch differentiator
Not scored by this record.
labor-granular-rbac
Permissions are discrete named controls, not tiers: this article enumerates three separate ones for a single operation — 'Cancel Electronically Invoiced Order', 'Cancel Submitted Vendor Orders', 'Cancel Unparsed Master Orders at Corp'. They are granted through customer-defined User Groups: a sibling article instructs 'Unchecking this User Group Control for the appropriate User Group will prevent Application Users from seeing Payrates' (support.crunchtime.com/hc/en-us/articles/19602972158099), and another confirms User Groups are customer-created and deletable (articles/27813374744083). Location scoping is in the API contract — getAllApplicationUsers returns per-user 'User/Location(s), User/Market(s)' detail (developer.crunchtime.com/llms.txt). Caveat for readers: these are back-office actions (order cancel, payrate visibility, posting); the register actions the claim names — void, comp, drawer open — live in the POS, which Crunchtime is not. https://support.crunchtime.com/hc/en-us/articles/28361867069843-What-permissions-do-I-need-to-Cancel-a-Net-Chef-Vendor-Order · retrieved 2026-08-04
labor-manager-override-audit
Checked and unresolved, not unexamined. Searched the Crunchtime help centre (support.crunchtime.com Zendesk search API) for 'manager override audit trail' (66 hits), 'audit log' (141), 'change log audit who changed' (235), 'manager approval punch edit' (126) and 'override' (10) — the override hits are all inventory-app storage-location claims and Zenput label workflows, and the audit hits are Zenput form templates ('Price Change Audit', 'Cash Audit', 'Loss Prevention') plus 'TalentLink Change Logs', which covers the LMS, not approvals. The closest real attribution evidence found is per-transaction, not per-override: Net-Chef exposes 'Reconcile User and Reconcile Date/Time' columns on the Recent Vendor Order screen and in the Vendor Delivery Performance report (articles/32543631007379). Nothing published states that manager approvals (Teamworx time-off approvals, timecard edits, posting) are attributed to the individual approver in an immutable, queryable trail, so the specific claim is unresolved.
labor-native-scheduling differentiator
Not scored by this record.
labor-demand-labor-forecast differentiator
Not scored by this record.
labor-realtime-labor-percent differentiator
Not scored by this record.
labor-overtime-prevention differentiator
Not scored by this record.
labor-break-compliance-by-state differentiator
Not scored by this record.
labor-fair-workweek-support
Not scored by this record.
labor-minor-labor-rules
Not scored by this record.
labor-tip-pooling-rules
Not scored by this record.
labor-tip-distribution-audit-trail
Not scored by this record.
labor-qualified-tips-w2-reporting differentiator
Not scored by this record.
labor-native-payroll differentiator
Not scored by this record.
labor-payroll-export-formats
Not scored by this record.
labor-shift-swap-workflow differentiator
Not scored by this record.
labor-digital-onboarding-i9
Not scored by this record.
labor-server-performance-metrics differentiator
Not scored by this record.
Inventory, purchasing & cost control
inventory-recipe-bom-costing
Recipe management and food-cost control are core marketed features; multi-level sub-recipe recalculation not confirmed in public docs. https://www.crunchtime.com/ · retrieved 2026-08-01
inventory-unit-conversion-yields
The multi-unit half is fully documented and then some. The Company Product schema carries an Inventory (count) Unit, five Recipe Units and two Issue Units, each with an explicit conversion — 'issueUnitOneConversion: This should equal the number of Issue Unit 1 units in 1 Inventory Unit', same wording for recipeUnitOne..Five — plus a purchase side, 'preferredVendorUnitConversion: The Preferred Vendor Conversion to Inventory Unit', and an issueUnitTwoInverted flag to invert the equation (developer.crunchtime.com/reference/getallcompanyproductsenhancedv1usingget). Shortfall: there is no yield or waste percentage field on the product record. This help article works the 10lb-of-carrots-to-8lb example and gives two workarounds instead — either 'changing the Conversion of the Recipe Unit to reflect the weight of usable product' (Recipe Unit 1 set to 0.80 LB rather than 1 LB), which the vendor concedes 'doesn't provide as much visibility into consumption', or building a prep sub-recipe whose Portion Yield quantity absorbs the loss. Yield is therefore expressible but must be hand-computed and baked into a conversion factor or a sub-recipe, not declared as a percentage on the raw item; waste is a separate Inventory Adjustment transaction. https://support.crunchtime.com/hc/en-us/articles/45868911702931-How-to-Account-for-Yield-Loss · retrieved 2026-08-04
inventory-theoretical-vs-actual differentiator
Not scored by this record.
inventory-realtime-depletion differentiator
Not scored by this record.
inventory-86-auto-sync differentiator
Not scored by this record.
inventory-count-modes
Inventory counting is marketed; full/spot/cycle-count modes and variance history not publicly detailed.
inventory-mobile-count-offline
Not scored by this record.
inventory-vendor-catalogs-edi differentiator
Not scored by this record.
inventory-invoice-ocr differentiator
Not scored by this record.
inventory-price-change-alerts differentiator
Not scored by this record.
inventory-par-auto-suggest differentiator
Not scored by this record.
inventory-waste-logging
Not scored by this record.
inventory-transfers
Not scored by this record.
inventory-commissary
Not scored by this record.
inventory-lot-traceability
Not scored by this record.
inventory-shelf-life-expiry
Not scored by this record.
inventory-bar-partial-bottle
Not scored by this record.
inventory-cogs-gl-export
Not scored by this record.
inventory-native-not-partner differentiator
Not scored by this record.
inventory-menu-margin-linkage differentiator
Not scored by this record.
Reporting, BI & data access
reporting-realtime-dashboard
Operational Intelligence plus real-time labor-cost tracking and staff mobile app; refresh latency and off-premise browser/mobile parity unstated. https://www.crunchtime.com/ · retrieved 2026-08-01
reporting-eod-closeout
Holds no tender, tip or drawer data of its own.
reporting-pmix-modifier-level
Ingests POS sales from 80+ partners; modifier-level PMIX not documented.
reporting-comps-voids-audit
Not scored by this record.
reporting-cash-over-short
Not scored by this record.
reporting-labor-productivity
Not scored by this record.
reporting-server-scorecards differentiator
Not scored by this record.
reporting-channel-profitability differentiator
Not scored by this record.
reporting-multiloc-drilldown differentiator
Not scored by this record.
reporting-custom-report-builder differentiator
Not scored by this record.
reporting-scheduled-delivery
Not scored by this record.
reporting-raw-warehouse-export differentiator
Not scored by this record.
reporting-public-api differentiator
Not scored by this record.
reporting-webhooks differentiator
Not scored by this record.
reporting-api-not-upcharged differentiator
Not scored by this record.
reporting-tier-paywall differentiator
Not scored by this record.
reporting-history-retention differentiator
Not scored by this record.
reporting-anomaly-alerts differentiator
Not scored by this record.
reporting-nl-query
Not scored by this record.
reporting-guest-cohorts differentiator
Not scored by this record.
reporting-sales-forecast differentiator
Not scored by this record.
reporting-tip-tax-compliance
Not scored by this record.
Multi-location, franchise & enterprise governance
multi-location-org-hierarchy
Enterprise multi-unit platform with cross-location benchmarking; a named three-level hierarchy object is not documented publicly. https://www.crunchtime.com/ · retrieved 2026-08-01
multi-location-central-menu-publish
Central recipe/item libraries are implied for chains; publish/version history is not documented.
multi-location-local-override-policy differentiator
Not scored by this record.
multi-location-price-zones
Does not own guest-facing menu pricing.
multi-location-scheduled-publish differentiator
Not scored by this record.
multi-location-new-store-template differentiator
Not scored by this record.
multi-location-corp-vs-franchisee-roles differentiator
Not scored by this record.
multi-location-royalty-calculation differentiator
Not scored by this record.
multi-location-royalty-collection
Not scored by this record.
multi-location-consolidated-reporting
Not scored by this record.
multi-location-normalized-item-rollup differentiator
Not scored by this record.
multi-location-cross-location-giftcard
Not scored by this record.
multi-location-cross-location-loyalty
Not scored by this record.
multi-location-multi-brand differentiator
Not scored by this record.
multi-location-multi-tax-jurisdiction
Not scored by this record.
multi-location-multi-currency-locale
Not scored by this record.
multi-location-config-audit-log differentiator
Not scored by this record.
multi-location-enterprise-sso differentiator
Not scored by this record.
multi-location-enterprise-api differentiator
Not scored by this record.
multi-location-central-labor-policy
Not scored by this record.
Integrations, API & extensibility
extensibility-public-api-docs
REPLACES an undated first-pass placeholder that said '80+ POS integrations advertised; no self-serve public API reference located' -- while two cells in this same record cite developer.crunchtime.com at grade A, retrieved 2026-08-04, one of them reading its complete 196-line documentation index. Re-fetched 2026-09-01: HTTP 200 anonymously; robots.txt (224 b) allows / and bars only /cdn-cgi/, /edit/, /suggested-edits/, /login and /logout (/cdn-cgi/ carried as a must-refuse control and correctly refused). The hub is a readme.io site whose top-level tabs are Documentation, Recipes, API Reference and Solutions, with a documentation tree covering Crunchtime Data Integration, Getting Started with APIs, API FAQs, Usage Guidelines, API vs. Flat File, and per-domain sections for Employees/Locations/Users, Financial Operations, Inventory, Labor, Point-of-Sale / Sales, Vendors (Purchasing), Other Services and Cruise. The auth model is stated in the open: 'To access any of the Crunchtime Inventory & Labor or Cruise APIs, you need to possess an appropriate access token. There must be separate tokens generated for your Test and Production environments.' The site also advertises a machine-readable index for agents at developer.crunchtime.com/llms.txt and markdown for any page via a .md suffix. https://developer.crunchtime.com/docs/getting-started-with-apis · retrieved 2026-09-01
extensibility-api-access-cost differentiator
Not scored by this record.
extensibility-partner-revshare
Not scored by this record.
extensibility-free-sandbox differentiator
Not scored by this record.
extensibility-oauth-partner-apps
The developer hub documents exactly one auth scheme and it is not OAuth. Every call carries four static values — 'authenticationtoken' (separate tokens per API service and per Test/Production environment), 'sitename' (the prefix before .net-chef.com), plus an Application User 'userid' and 'password'. Access is site-wide, not scoped: 'Application User will have access to data for all locations associated to that user's Crunchtime URL/site name.' There is no authorization endpoint, no consent step, no scopes and no per-app grant anywhere in the published API index; tokens are minted by the customer's own admins in Enterprise Manager. The API FAQ mentions only that 'old tokens can be revoked if they're no longer being used' — revocation of a shared static credential, which is the credential-rotation problem this claim exists to distinguish from scoped grants. https://developer.crunchtime.com/docs/getting-started-with-apis · retrieved 2026-08-04
extensibility-webhooks-push
The vendor's own complete documentation index — 196 lines covering every guide, recipe and endpoint in the Inventory & Labor and Cruise APIs — contains no webhook, subscription, callback or event-delivery endpoint. What it does enumerate is the pull alternatives, which is the positive evidence: an explicit recipe titled 'How to Retrieve Recently Updated Records using minutesSinceUpdate', and a three-call scheduled-export polling loop (getAllScheduledExportsV1 to list generated files, downloadScheduledExport to pull contents, markScheduledExportV1 to flag them consumed). Usage Guidelines budget for polling rather than push — '500 API calls in a 5 second period', HTTP 429 above that. The separately marketed Crunchtime Data Streaming is not push either: it is 'streaming data replication to a Snowflake data warehouse operated by you' (crunchtime.com/data-streaming). Order lifecycle events in particular cannot be pushed — sales reach Crunchtime by inbound POS import (Menu Mix / Sales Mix services), it does not originate them. https://developer.crunchtime.com/llms.txt · retrieved 2026-08-04
extensibility-webhook-reliability differentiator
Not scored by this record.
extensibility-order-injection-api
Not scored by this record.
extensibility-menu-write-api differentiator
Not scored by this record.
extensibility-data-symmetry differentiator
Not scored by this record.
extensibility-published-rate-limits
Not scored by this record.
extensibility-doordash-preferred differentiator
Not scored by this record.
extensibility-first-party-delivery-integrations differentiator
Not scored by this record.
extensibility-middleware-compatibility
Not scored by this record.
extensibility-accounting-connectors
Not scored by this record.
extensibility-payroll-export
Not scored by this record.
extensibility-bi-data-warehouse differentiator
Not scored by this record.
extensibility-app-marketplace
Not scored by this record.
extensibility-custom-fields-scripting
Not scored by this record.
extensibility-headless-embedded
Not scored by this record.
extensibility-api-versioning-deprecation
Not scored by this record.
extensibility-data-portability-exit differentiator
Not scored by this record.
Reliability, offline & operations
reliability-offline-order-entry
Does not capture orders.
reliability-offline-card-auth differentiator
Not scored by this record.
reliability-offline-decline-liability differentiator
Not scored by this record.
reliability-lan-degraded-multi-terminal differentiator
Not scored by this record.
reliability-local-transaction-engine differentiator
Not scored by this record.
reliability-offline-kds-printing
KDS resilience behaviour not published; historically an on-premise-server architecture.
reliability-printer-fallback
Blocked on gated documentation, not unexamined. This capability would live in Crunchtime Kitchen (the ex-QSR Automations ConnectSmart KDS), and Crunchtime's own support article 'Get help with Crunchtime Kitchen and Crunchtime Host' states its documentation is not public: 'We provide free training for current users of our products through our Digital Chalk Training Portal... Sign in or request an account today', with the Crunchtime Kitchen Training & Documentation link behind that sign-in (support.crunchtime.com/hc/en-us/articles/52422567691155). www.qsrautomations.com returns HTTP 403 to automated fetch, and docs./support./help.qsrautomations.com do not resolve. The public marketing page crunchtime.com/kitchen says nothing about printers, failover or unreachable devices. Help-centre search for 'printer' returns 31 articles, all Zenput/Crunchtime Labels label-printer troubleshooting (Bixolon setup, blank labels, print density) — none about kitchen ticket printers; 'expo ticket routing' returns zero. Third-party reseller pages assert '100% redundancy and no single point of failure' for ConnectSmart Kitchen, which is marketing copy on a page the vendor did not publish and cannot carry this cell.
reliability-sync-conflict-handling
Not scored by this record.
reliability-offline-feature-matrix
Not scored by this record.
reliability-public-status-page
Not scored by this record.
reliability-contractual-uptime-sla differentiator
Not scored by this record.
reliability-incident-postmortems
Not scored by this record.
reliability-247-live-support
Not scored by this record.
reliability-onsite-install differentiator
Not scored by this record.
reliability-menu-build-service differentiator
Not scored by this record.
reliability-hardware-replacement-sla
Not scored by this record.
reliability-backup-restore
Not scored by this record.
reliability-pci-dss-4-attestation
Not scored by this record.
reliability-mfa-role-based-access
Not scored by this record.
reliability-self-serve-training
Not scored by this record.
reliability-failover-terminal-role differentiator
Not scored by this record.
reliability-cellular-backup
Not scored by this record.
Commercial, compliance & data ownership
commercial-month-to-month-contract differentiator
Not scored by this record.
commercial-no-early-termination-fee differentiator
Not scored by this record.
commercial-autorenew-terms-published
Both the term and the notice window are public, in the Crunchtime Subscription Service Agreement linked from crunchtime.com/legal. Section 7, Term of Orders: 'Unless otherwise stated in an order, (i) orders and all subscriptions under them will automatically renew for additional one-year periods unless a party notifies the other of non-renewal 30 or more days before the renewal date, (ii) an automatically renewing order will remain unchanged from the prior term except for any pricing increase of which Supplier has notified Customer 30 or more days before the renewal date, and (iii) upon automatic renewal, the per-unit pricing for any Service will not increase by more than the US CPI Index All Items (CPI-U) plus 1.0% over that in the prior term, unless the prior pricing was clearly designated in the order as promotional or one-time.' The Kitchen & Host SSA at crunchtime.com/qsr-ssa carries the same clause word for word. Notably better than the bare claim requires: the renewal uplift is capped in public, not just the notice window. Renewal terms are still subordinate to the signed order ('unless otherwise stated in an order'), so a negotiated order form can override the published default. https://www.crunchtime.com/ssa · retrieved 2026-08-04
commercial-processing-not-bundled differentiator
Not scored by this record.
commercial-interchange-plus-published differentiator
Not scored by this record.
commercial-rate-increase-clause differentiator
Not scored by this record.
commercial-pricing-published
Both crunchtime.com and qsrautomations.com route every pricing path to a demo request. https://www.crunchtime.com/ · retrieved 2026-08-01
commercial-module-unbundling differentiator
Not scored by this record.
commercial-hardware-purchase-outright
KDS screens and bump bars are sold as hardware, but no prices are published and purchase terms are quote-only. https://www.qsrautomations.com/ · retrieved 2026-08-01
commercial-hardware-not-locked differentiator
Not scored by this record.
commercial-implementation-fee-published
Not scored by this record.
commercial-data-export-self-serve
Not scored by this record.
commercial-export-customer-and-loyalty differentiator
Not scored by this record.
commercial-post-termination-export-window differentiator
Not scored by this record.
commercial-data-ownership-clause differentiator
Not scored by this record.
commercial-source-available-selfhost
Not scored by this record.
commercial-pci-p2pe-tokenization
Not scored by this record.
commercial-pci-dss-4-controls
Not scored by this record.
commercial-soc2-attestation
Not scored by this record.
commercial-privacy-dsar-tooling
Not scored by this record.
commercial-wcag-kiosk-accessibility differentiator
Not scored by this record.
commercial-dual-pricing-compliant differentiator
Not scored by this record.
Adversarial verification
An independent pass was instructed to refute this record, defaulting to downgrade when uncertain. It challenged 5 values — 0 upheld, 0 downgraded, 0 upgraded. This is published in full because a reader who can see which values were contested, on what evidence, and which way they moved has something no affiliate-funded comparison offers.
Capability claims
| Claim | As first scored | Verdict | What the verifier found |
|---|---|---|---|
| labor-granular-rbac | unknown / F / rationale "No public documentation located during the 2026-08-01 research pass." | resolve-to-yes | The placeholder meant nobody had opened the help centre. Crunchtime runs a public Zendesk that documents named per-action permissions granted through customer-defined User Groups: a single operation (cancel a vendor order) is split across three separate controls — Cancel Electronically Invoiced Order, Cancel Submitted Vendor Orders, Cancel Unparsed Master Orders at Corp. A second article shows the same mechanism used for data visibility ('Unchecking this User Group Control for the appropriate User Group will prevent Application Users from seeing Payrates'), and User Groups are customer-created and deletable rather than fixed tiers. Location scoping comes from the API contract, which returns per-user User/Location(s) and User/Market(s). Scored yes with the caveat recorded in the note that these are back-office actions — Crunchtime has no register, so void/comp/drawer-open do not exist in it. source |
| inventory-unit-conversion-yields | unknown / F / rationale "No public documentation located during the 2026-08-01 research pass." | resolve-to-partial | Two halves, two answers. Conversions are richer than the claim asks for — the published OpenAPI for getAllCompanyProductsEnhancedV1 carries Inventory Unit, five Recipe Units, two Issue Units and a Preferred Vendor (purchase) unit, each with an explicit conversion field defined as the number of that unit in one Inventory Unit, plus an inversion flag. But there is no yield or waste percentage field. The vendor's own 'How to Account for Yield Loss' article works the 10lb-to-8lb carrot example and offers only workarounds: hand-compute the 0.80 yield factor and either bake it into the Recipe Unit conversion (which it admits 'doesn't provide as much visibility into consumption') or build a prep sub-recipe carrying the loss in its Portion Yield quantity. A documented workaround for a missing field is the definition of partial, not yes. source |
| extensibility-oauth-partner-apps | unknown / F / rationale "No public documentation located during the 2026-08-01 research pass." | resolve-to-no | Not absence of evidence — the developer hub enumerates the alternative and OAuth is not among it. Authentication is a static authenticationtoken plus sitename plus an Application User id and password, issued per API service and per environment by the customer's own admins in Enterprise Manager, granting 'access to data for all locations associated to that user's Crunchtime URL/site name'. No authorization endpoint, consent step, scope parameter or per-app grant appears anywhere in the complete published API index. The API FAQ's only nod to lifecycle is that 'old tokens can be revoked if they're no longer being used', i.e. rotating a shared static credential, which is precisely the posture this claim distinguishes scoped grants from. source |
| extensibility-webhooks-push | unknown / F / rationale "No public documentation located during the 2026-08-01 research pass." | resolve-to-no | Retrieved the vendor's own full documentation index (196 lines, every guide and endpoint across the Inventory & Labor and Cruise APIs). It contains no webhook, subscription or callback endpoint, and it does enumerate the pull-based alternatives the vendor expects integrators to use: a recipe for retrieving changed records via minutesSinceUpdate, and a scheduled-export polling loop of getAllScheduledExportsV1 / downloadScheduledExport / markScheduledExportV1. Usage Guidelines budget for polling (500 calls per 5 seconds, 429 above). Crunchtime Data Streaming is not a counterexample — it is replication into a customer-operated Snowflake warehouse. Order lifecycle events specifically cannot be pushed since Crunchtime receives sales by POS import rather than originating them. source |
| commercial-autorenew-terms-published | unknown / F / rationale "No public documentation located during the 2026-08-01 research pass." | resolve-to-yes | crunchtime.com/legal publishes eleven documents including a Crunchtime Subscription Service Agreement and a Kitchen & Host SSA, neither of which the prior pass opened. Section 7 states the auto-renewal term and the notice window in public: automatic renewal 'for additional one-year periods unless a party notifies the other of non-renewal 30 or more days before the renewal date', with price-increase notice on the same 30-day clock and the renewal uplift capped at CPI-U plus 1.0%. That is more than the claim asks for. The order form can still override the default ('Unless otherwise stated in an order'), which is noted but does not defeat the claim, since the claim is about the terms being diligenceable before signing. source |
Sources
Every URL this record cites. 19 in total.
- https://www.crunchtime.com/
- https://www.qsrautomations.com/
- https://developer.crunchtime.com/llms.txt
- https://developer.crunchtime.com/docs/getting-started-with-apis
- https://developer.crunchtime.com/docs/usage-guidelines
- https://developer.crunchtime.com/docs/api-faqs.md
- https://developer.crunchtime.com/reference/getallcompanyproductsenhancedv1usingget.md
- https://developer.crunchtime.com/reference/getallrecipesenhancedv2usingget.md
- https://support.crunchtime.com/hc/en-us/articles/45868911702931-How-to-Account-for-Yield-Loss
- https://support.crunchtime.com/hc/en-us/articles/28361867069843-What-permissions-do-I-need-to-Cancel-a-Net-Chef-Vendor-Order
- https://support.crunchtime.com/hc/en-us/articles/19602972158099-How-do-I-prevent-Users-from-seeing-Payrates-in-Teamworx-and-Net-Chef
- https://support.crunchtime.com/hc/en-us/articles/27813374744083-Does-Crunchtime-allow-users-to-delete-User-Groups
- https://support.crunchtime.com/hc/en-us/articles/32543631007379-How-do-I-find-the-Reconcile-User-for-a-Net-Chef-Vendor-Order
- https://support.crunchtime.com/hc/en-us/articles/52422567691155-Get-help-with-Crunchtime-Kitchen-and-Crunchtime-Host
- https://www.crunchtime.com/legal
- https://www.crunchtime.com/ssa
- https://www.crunchtime.com/qsr-ssa
- https://www.crunchtime.com/data-streaming
- https://www.crunchtime.com/kitchen