Crunchtime

Supports modifier groups nested at least three levels deep, each level with independent min/max selection counts and a forced-selection (required) flag.

menu-pricing-nested-modifiers

Crunchtime's only sellable object is a Recipe, and it is a bill of materials, not an option tree. The published Recipe Enhanced v2 contract carries a header of ~60 fields (pluNumber, price, portionAmount, portionYield, five recipe-unit yields, batch rounding, prep station, shelf life, allergens, UPCs, concepts, ship locations) plus component, component-substitute, allergen, UPC, concept and ship-location detail arrays - components are ingredients with quantity, scalingFactor and sequence. There is no option group, no selection minimum or maximum, and no required/forced flag at any level, and 'modifier' occurs zero times across the 186-page developer hub and the 756-article help centre (matcher proved in the same run: recipe 143 docs, Teamworx 516, 'Crunchtime Kitchen' 47). The affirmative proof is the vendor's own Smoothie King case study, which describes what a system with no modifier model has to do instead: Crunchtime's team 'normalized ingredients and built over 10,000 recipes using concatenation logic to seamlessly accommodate complex POS smoothie modifiers' (crunchtime.com/customer/smoothie-king). Nesting three levels deep is not a shortfall here; there is no first level. Note the spec set is a floor, not a ceiling - 'additionalProperties' appears twice in 164 specs and is never false - so this rests on the case study and the zero-hit, not on schema silence. https://developer.crunchtime.com/reference/getallrecipesenhancedv2usingget · retrieved 2026-09-08

A single modifier can carry different prices depending on the parent item and the selected size, configured as a matrix rather than by duplicating the modifier.

menu-pricing-modifier-price-by-parent-size

Price in Crunchtime is one scalar per Recipe per Location and nothing else. RecipeLocationDetailGet is keyed on locationCode plus pluNumber and carries a single 'recipePrice' alongside activeFlag, atCostItem, posDecrement, prepReportFlag, productionType and productNumber; the help centre confirms what that price is for - 'Selling Price is for the selected Location, from the Recipe Price on the Recipe Location Tab.' (support.crunchtime.com/hc/en-us/articles/25446475363475), an input to the Recipe Margin Report. There is no size axis (a size is a separate Recipe with its own PLU), no parent-item axis, and no modifier entity to price - the word occurs zero times in the developer hub and the help centre. A matrix of modifier price by parent item and size cannot be configured because neither dimension exists in the record. https://developer.crunchtime.com/reference/getallrecipelocationv1usingget · retrieved 2026-09-08

Supports fractional/sectioned modifier placement (at minimum halves, ideally quarters) with independent pricing per section. differentiator

menu-pricing-fractional-placement

Not scored by this record.

The half-and-half pricing rule is operator-configurable among at least two of: charge the higher-priced half, average the halves, or charge each topping at a fraction of full price. differentiator

menu-pricing-half-and-half-rule

Not scored by this record.

Supports modifier quantity tiers (light / regular / extra / double) with a configurable price multiplier per tier, distinct from adding the modifier twice.

menu-pricing-topping-quantity-tiers

Quantity tiers with a per-tier multiplier presuppose a modifier that can be ordered light, regular, extra or double. Crunchtime has no such object: its own Smoothie King case study says the way it absorbed that POS's option combinatorics was to have its 'technical team normalized ingredients and built over 10,000 recipes using concatenation logic to seamlessly accommodate complex POS smoothie modifiers' - i.e. one flat priced Recipe per permutation, which is the exact opposite of a tier multiplier. 'topping' appears in nine documents corpus-wide and every one is someone else's word (a Jersey Mike's sandwich blog, a ramen station blog, and 'stopping' inside a forms field-type article); 'modifier' occurs only in blog copy about what a KDS displays. Recipes carry portionAmount and portionYield, which scale the bill of materials, not a guest-selectable quantity tier. https://www.crunchtime.com/customer/smoothie-king · retrieved 2026-09-08

Item base price can be defined as a grid across two variant axes (e.g. size x crust/preparation) with a per-cell price override. differentiator

menu-pricing-size-style-matrix

Not scored by this record.

Items can define an included-modifier allowance (e.g. three toppings included) that automatically charges only for overage and credits or forbids substitutions per configuration. differentiator

menu-pricing-included-allowance

Not scored by this record.

Supports combo/meal construction where components can be swapped with a price delta, and the system can automatically detect and convert eligible a-la-carte items in the cart into the combo price.

menu-pricing-combos

Not scored by this record.

Upsell/suggestive-sell prompts can be configured per item and per channel (POS, kiosk, online), and the vendor reports attach-rate on those prompts. differentiator

menu-pricing-upsell-prompts

Not scored by this record.

A single 86 action propagates automatically to POS, KDS, the vendor's own online ordering, kiosk, and connected third-party marketplaces, with a documented propagation latency.

menu-pricing-86-propagation

Not scored by this record.

Supports per-item countdown/par counts that decrement on sale and automatically 86 the item at zero, with a scheduled auto-restore. differentiator

menu-pricing-countdown-auto-86

Not scored by this record.

Menus, individual items, and prices can be scheduled to activate and deactivate automatically by day and time in the location's own timezone.

menu-pricing-dayparting

Not scored by this record.

Supports distinct price books per channel (dine-in, pickup, delivery, kiosk, each third-party marketplace) including percentage-markup rules applied to a base price rather than manual per-item entry.

menu-pricing-channel-price-books

Not scored by this record.

Supports dual pricing / cash-discount at the item level with the card price displayed as the base price, applied consistently across POS, kiosk, and online ordering, and printed on the receipt. differentiator

menu-pricing-dual-pricing

Not scored by this record.

Menu changes can be staged as an effective-dated version, previewed before publish, and rolled back to a prior version after publish. differentiator

menu-pricing-versioning-effective-dates

Not scored by this record.

Supports a central corporate menu template pushed to locations with field-level governance controlling which attributes a location may override. differentiator

menu-pricing-franchise-hierarchy

Not scored by this record.

Stores allergen flags and nutrition values per item and publishes them to online ordering and third-party menus, and can derive nutrition from linked recipe components rather than manual entry.

menu-pricing-allergen-nutrition

Not scored by this record.

Menu items and modifiers can be linked to recipes/bills of materials so that a sale depletes theoretical inventory and yields item-level theoretical food cost. differentiator

menu-pricing-recipe-linkage

Not scored by this record.

Pushes menus to third-party marketplaces through a certified direct integration (not scraping or a menu-management middleman) and surfaces per-item sync status and rejection errors to the operator.

menu-pricing-3p-menu-push

Not scored by this record.

Supports rule-based dynamic pricing where item price varies automatically by time, demand, or channel, with configurable floor/ceiling guardrails.

menu-pricing-dynamic-pricing

Not scored by this record.

The POS operates with third-party payment processors of the merchant's choosing (documented list of supported processors/gateways) rather than requiring the vendor's in-house processing. differentiator

payments-processor-choice

Not scored by this record.

Vendor publishes card-processing pricing publicly (a specific flat rate or interchange-plus markup) rather than quote-only. differentiator

payments-published-rates

Not scored by this record.

Native dual-pricing / cash-discount mode stores two prices per item and prints both cash and card totals on the guest check and receipt. differentiator

payments-dual-pricing

Not scored by this record.

Surcharging engine automatically excludes debit and prepaid cards via BIN/product-code detection, enforces the network percentage cap, and can be enabled or disabled per location. differentiator

payments-surcharge-guardrails

Not scored by this record.

All first-party payment terminals accept EMV chip and NFC contactless including Apple Pay and Google Pay.

payments-emv-nfc

Crunchtime ships no payment terminal and does no acquiring. Its own machine-readable company page says the suite 'connects every part of the restaurant operations management lifecycle, including restaurant inventory management, restaurant scheduling software, restaurant operations execution, kitchen display system, restaurant guest management, and operational intelligence' and names six products - Inventory, Labor, Kitchen, Ops Execution, Host, Insights - none of which take money. The first-party hardware in the record is KDS controllers and Bixolon label printers. EMV, contactless, Apple Pay and Google Pay occur three times across 1,405 vendor documents and all three are someone else's subject (a 2020 crisis blog, a text-only label configuration example, a mobile-technology blog). The only card data Crunchtime holds is POS-imported tender totals in Sales Mix (paymentMedia1-3). That list is introduced by 'including' and is therefore a floor rather than a ceiling, but a payment terminal is not the kind of product a vendor omits from its own AI-facing enumeration. https://www.crunchtime.com/ai-info · retrieved 2026-09-08

Accepts contactless payments directly on a phone (Tap to Pay on iPhone and/or Android tap-to-pay) with no separate card reader. differentiator

payments-softpos-tap-to-pay

Not scored by this record.

Vendor ships a handheld that takes EMV/NFC payment at the table, including tip prompt and check splitting, without carrying the card away.

payments-pay-at-table

Not scored by this record.

Guest can scan a QR code on the printed check or table tent to view and pay the check from their own phone, with the payment closing the check in the POS automatically. differentiator

payments-qr-guest-pay

Not scored by this record.

Supports both pre-auth-then-tip-adjust and on-device tip prompt flows, with a documented batch/adjust window and a manager screen for unadjusted tips.

payments-tip-adjust

Not scored by this record.

Configurable tip pooling and distribution rules (by hours worked, sales, role percentage, or points) that produce a per-employee tip allocation exportable to payroll. differentiator

payments-tip-pooling

Not scored by this record.

Card payments can be captured while the internet is down via store-and-forward, with configurable per-transaction and cumulative offline limits. differentiator

payments-offline-store-and-forward

Not scored by this record.

Vendor publicly documents who bears the loss when a stored offline transaction declines on reconnect, and surfaces a post-reconnect report of failed offline payments. differentiator

payments-offline-decline-liability

Not scored by this record.

First-party gift cards with real-time balance tracking, redeemable across every location in the group and through the online-ordering channel.

payments-gift-cards

Givex - a gift-card and stored-value processor - appears in Crunchtime's estate as an integration partner, not as a first-party product, and the page says so in Givex's own voice: 'GiveX POS is the end-to-end solution that streamlines your everyday processes and provides seamless support.' under the heading 'One processor, one point of contact.' What Crunchtime gets out of the relationship is inbound data - 'automatically syncing your POS sales data for improved inventory management' - and the integrations directory files Givex under POS alongside Toast, Square and Aloha. Crunchtime issues no card and tracks no balance: 'gift card', 'stored value' and 'stored-value' occur in two documents corpus-wide, both blog prose about the industry rather than the product, and none of the three appears anywhere in the 756-article help centre or the 186-page developer hub. Balance tracking, cross-location redemption and online-channel redemption all belong to the connected POS or to Givex. https://www.crunchtime.com/givex · retrieved 2026-09-08

House/on-account tabs with per-account credit limits, running balance, and periodic statement or invoice generation.

payments-house-accounts

Not scored by this record.

A single check can be settled with multiple tenders and split by seat, by item, by even shares, or by arbitrary amount, with no hard cap below eight ways.

payments-split-tender

Not scored by this record.

Voids, refunds, discounts, and no-sales require role-based authorization (manager PIN or approval) and write to an immutable audit log identifying the approver.

payments-refund-void-controls

Crunchtime receives voids as end-of-day totals and authorises none of them. The Sales Mix header it imports per register per business date carries numberOfVoids, totalVoidedAmount, totalOverrings, complimentary and paidOuts next to zReadingNumber - counts and amounts already decided at the POS. There is no approval step, no manager PIN and no no-sale concept anywhere in the estate: 'manager PIN', 'no-sale' and 'no sale key' return zero across the 186-page developer hub, the 756-article help centre and 463 marketing pages, and 'void' outside the string 'avoid' occurs in exactly four documents - three Sales Mix API pages and a list of the Aloha grindfiles Connex reads (GNDVOID.DBF). Crunchtime's role-based controls are real but back-office (User Group Controls over vendor-order cancellation, payrate visibility); they do not reach a register it does not own. https://developer.crunchtime.com/reference/getallsalesmixrecordsv1usingget · retrieved 2026-09-08

In-product dispute/chargeback dashboard that lists open disputes and allows evidence submission assembled from the POS transaction record. differentiator

payments-chargeback-tooling

Not scored by this record.

Tokenized card-on-file for a guest profile, reusable across online ordering, phone orders, and in-store, with no PAN stored by the merchant. differentiator

payments-card-on-file

Not scored by this record.

Vendor publishes its deposit schedule and offers a next-day or same-day/instant funding option. differentiator

payments-payout-timing

Not scored by this record.

A single account can route settlement funds to different bank accounts per location or legal entity (separate MIDs or split settlement) under unified reporting. differentiator

payments-multi-entity-routing

Not scored by this record.

Vendor provides point-to-point encryption and a current PCI DSS 4.x Attestation of Compliance / P2PE listing available to merchants on request.

payments-p2pe-pci4

Not scored by this record.

Product includes a native in-house driver module: drivers are first-class entities with clock-in/out, assignment state (in-store / on-run / returning), and per-driver run history reportable from the POS itself (not via a third-party add-on).

delivery-driver-roster

No delivery module exists to hold a driver. The vendor's own product enumeration names Inventory, Labor, Kitchen, Ops Execution, Host and Insights, and the 164 published API operations cover inventory, recipes, purchasing, vendors, labor, timeclock, sales forecast and sales/menu mix with no delivery, driver or run resource. 'driver' has nine help-centre hits and every one is someone else's word: a food distributor's delivery driver adjusting an invoice (Sysco, Produce Alliance, Brakes, Coca-Cola), a 'schedule driver' meaning a forecast basis, a screwdriver, and a Windows printer driver. Drivers are Teamworx employees like any other; there is no assignment state, no run and no per-driver run history. https://www.crunchtime.com/ai-info · retrieved 2026-09-08

Provides a dedicated dispatch/expo screen showing undispatched orders, driver availability, and elapsed time per order, with multi-order run batching (assigning 2+ orders to one driver as a single run).

delivery-dispatch-board

'dispatch', 'driver assignment' and 'run batching' return zero across all 1,405 vendor documents on a matcher proved in the same run. The only expo-style screen Crunchtime ships is Crunchtime Kitchen, described as automating 'routing, pacing, and station assignments to ensure orders hit the expo at the right moment' - kitchen station routing, not driver dispatch - and the only front-of-house board is Crunchtime Host, a table and waitlist screen. Undispatched-order queues, driver availability and multi-order run batching have no representation in the product or in its API. https://www.crunchtime.com/ai-info · retrieved 2026-09-08

Dispatch includes a live map view with geocoded stops and system-generated route sequencing (turn order optimization) for a multi-stop run, not just a static address list. differentiator

delivery-route-map

Not scored by this record.

Captures live driver GPS position from a driver-facing mobile app and surfaces it back to the dispatch screen. differentiator

delivery-driver-tracking

Not scored by this record.

Delivery areas can be defined as arbitrary map polygons or by drive-time isochrones, not solely as a radius or a ZIP/postcode list. differentiator

delivery-zones-polygon

Not scored by this record.

Each delivery zone carries its own independently configurable delivery fee, order minimum, and quoted promise time, applied automatically from the validated customer address.

delivery-zone-pricing

Crunchtime never sees a guest address, quotes no promise time and charges no delivery fee. 'delivery zone' and 'delivery radius' return zero corpus-wide; the three 'delivery fee' hits are all vendor-integration articles about what a food distributor charges the restaurant (Shamrock Foods, US Foods, Fintech) - the inbound supply side, not outbound delivery. The one delivery-schedule object in the product is the vendor delivery schedule for purchase orders (NCQS - Configure Vendor Delivery Schedule). No order minimum, fee or quoted time is configurable because no guest order is captured. https://www.crunchtime.com/ai-info · retrieved 2026-09-08

Address entry is validated/geocoded against a mapping service at order time and rejects or flags out-of-zone addresses before the order is accepted.

delivery-address-validation

Not scored by this record.

Tracks per-delivery driver compensation inputs — mileage or distance driven per run, per-delivery flat reimbursement, and driver-retained tips — and exports them to payroll as separate reimbursement vs. wage lines. differentiator

delivery-driver-comp

Not scored by this record.

Provides a driver cash bank / settle-up flow that reconciles cash collected, orders assigned, and tips owed at end of shift, producing a per-driver over/short figure.

delivery-cash-reconcile

Not scored by this record.

Can hand a first-party order to an on-demand courier marketplace (DoorDash Drive, Uber Direct, Nash, Relay or equivalent) natively from the POS, with the courier quote and status returning into the order record.

delivery-daas-dispatch

Not scored by this record.

Supports hybrid dispatch: rules that automatically overflow an order to a DaaS courier when no in-house driver is available, out of zone, or past a wait threshold. differentiator

delivery-daas-fallback

Not scored by this record.

Offers direct, first-party certified API integrations with DoorDash, Uber Eats, and Grubhub marketplaces (vendor-owned, not solely resold through Otter/Deliverect/Chowly/ItsaCheckmate middleware). differentiator

delivery-3p-direct-integration

Not scored by this record.

Third-party marketplace orders inject automatically into the POS as normal tickets that fire to KDS/printers without tablet re-keying or manual accept.

delivery-3p-injection

Not scored by this record.

Menu, pricing, modifiers, and photos publish from the POS master menu out to connected third-party marketplaces, including channel-specific price markups, without maintaining a separate menu in each portal.

delivery-menu-push

Not scored by this record.

Marking an item or modifier 86'd in the POS pushes item-level out-of-stock status to connected third-party channels in near real time, and restores it on availability (DoorDash requires item and item-option 86ing of new POS partners).

delivery-86-sync

Not scored by this record.

Store can be paused/deactivated on each connected third-party marketplace from inside the POS with a timed auto-reactivation, rather than only from each marketplace's own tablet or portal.

delivery-store-pause

Not scored by this record.

Produces a third-party reconciliation report matching marketplace payout deposits to POS-recorded 3P sales, itemizing commission, marketing fees, refunds/adjustments, and identifying missing or unpaid orders. differentiator

delivery-3p-reconciliation

Not scored by this record.

Vendor exposes integration health to the operator — failed/rejected order injections, connection status per channel, and alerts on failure — rather than failing silently. differentiator

delivery-injection-error-visibility

Not scored by this record.

Guests receive a branded order status / driver tracking page or SMS link on the restaurant's own domain for first-party delivery orders, driven by real order and driver state.

delivery-tracking-page

Not scored by this record.

Quoted delivery promise times adjust dynamically from current kitchen load, driver availability, and zone drive time, rather than a fixed per-store constant. differentiator

delivery-promise-time

Not scored by this record.

Vendor documents explicit offline behavior for delivery: whether cash delivery orders, driver assignment, and driver settlement continue during an internet outage.

delivery-offline-behavior

Not scored by this record.

Vendor ships a first-party, commission-free web ordering site on the restaurant's own branding/domain that writes orders directly into the POS with no per-order marketplace commission.

digital-first-party-web

Crunchtime sits behind the POS, not in front of the guest. Its integrations directory lists more than twenty POS partners in identical terms - 'In our integration with Toast, we sync your vital restaurant data, helping you identify sales trends and control labor costs for improved efficiency.' - and files every partner under Accounting, HR & Payroll, POS or Vendor. It ships no ordering site: 'online ordering', 'order online', 'web ordering', 'ordering website' and 'commission-free' occur only in seven blog posts discussing the industry, never in the help centre or the developer hub, and no operation among the 164 published API endpoints creates a guest order. There is no commission because there is no order pipe. https://www.crunchtime.com/integrations · retrieved 2026-09-08

The web/app ordering menu is generated from the same POS menu record as in-store — one item edit propagates to all first-party digital channels without a separate digital menu build.

digital-menu-single-source

The menu record lives in the POS and Crunchtime pulls from it. The Refresh POS Data article documents the direction of travel: 'Menu Mix: Provides check-level detail, including quantities, pricing, servers, and revenue centers.' is a manual request to Connex 'to pull the most up-to-date information directly from the Point of Sale (POS) system', and the Check Menu Mix Service exists 'for the import of Check and Item based data from the POS system in order to deplete inventory according to the Recipe configuration in Enterprise Manager'. Crunchtime's own item record is a Recipe - a costing and depletion object keyed to the POS's PLU - and it publishes to no guest-facing channel: 'digital menu', 'menu sync' and 'menu publish' return zero corpus-wide. One edit in Crunchtime changes a recipe cost, never a menu on a website. https://support.crunchtime.com/hc/en-us/articles/8261605196051-How-do-I-Refresh-my-POS-Data · retrieved 2026-09-08

Vendor offers a branded native iOS and Android ordering app (published under the restaurant's own brand in the App Store/Play Store), not only a mobile web page or a shared multi-restaurant marketplace app. differentiator

digital-native-app

Not scored by this record.

Guests can create an account with saved addresses, saved (tokenized) payment methods, and one-tap reorder of a previous order across first-party channels.

digital-account-saved-payment

There is no guest identity in Crunchtime at all. 'saved payment', 'tokenized', 'one-tap reorder' and 'guest account' return zero across all 1,405 vendor documents. The two customer-shaped objects in the published API are Customer (a catering/commissary billing account under /customer/v1 and /cruise/customer/v1) and Customer Order Enhanced, which the setup guides use to 'Use Catering via Customer Orders to Drive Daily Prep' - a B2B account, not a consumer profile. The only accounts the platform creates are employee accounts in Teamworx and learner accounts in the LMS. https://www.crunchtime.com/ai-info · retrieved 2026-09-08

Digital checkout presents configurable or algorithmic upsell/cross-sell suggestions (rules-based add-ons or personalized recommendations from order history), with attach-rate reporting on those suggestions. differentiator

digital-upsell-engine

Not scored by this record.

Supports future/scheduled orders with per-daypart throttling — capacity limits on orders or items per time slot that automatically close slots when the kitchen is saturated.

digital-scheduled-pacing

Not scored by this record.

Single digital ordering flow supports pickup, curbside (with arrival check-in), dine-in/QR table ordering, and delivery, with mode-specific fees and prep timing.

digital-fulfillment-modes

Not scored by this record.

Supports guest-facing QR scan-to-order and/or scan-to-pay at the table that opens or attaches to the existing POS check, including splitting and tipping.

digital-qr-table

Not scored by this record.

Vendor ships a self-order kiosk running the same menu and modifier logic as the POS, with accessibility-compliant UI and unattended EMV payment. differentiator

digital-kiosk

Not scored by this record.

Supports group ordering: a shareable link where multiple participants add their own items to one order under a per-person or total spend cap, with split or single payment.

digital-group-ordering

Not scored by this record.

Offers a distinct catering ordering flow with separate catering menu/minimums, lead-time rules, quotes or proposals, deposits, and invoice/house-account or ACH payment terms. differentiator

digital-catering-portal

Not scored by this record.

Vendor offers AI voice phone ordering (native or a named certified partner) that answers inbound calls and injects the completed order into the POS without staff transcription. differentiator

digital-voice-ai-phone

Not scored by this record.

Supports AI voice ordering at the drive-thru lane, integrated with the POS menu/modifiers and with escalation-to-human handoff.

digital-drivethru-ai

Not scored by this record.

Supports conversational SMS or chat ordering/reordering (text-to-order or text-a-link) that lands in the POS.

digital-sms-ordering

Not scored by this record.

Supports Order with Google — the restaurant's direct ordering link is provisioned to the Google Business Profile as an ordering option (ideally set as 'Preferred by Business'), rather than leaving marketplace links as the only choice. differentiator

digital-google-order

Not scored by this record.

Supports Apple Business Connect ordering placement — an 'Order Food' custom action on the Apple Maps place card pointing at the vendor's first-party ordering flow.

digital-apple-business-connect

Not scored by this record.

Loyalty accrual and redemption work inside the first-party digital ordering flow using the same guest identity as in-store, not as a separate post-purchase enrollment.

digital-loyalty-attach

Not scored by this record.

Supports guest subscription / membership programs (recurring billing for a delivery-fee waiver, a per-period item entitlement, or a paid loyalty tier) managed in the platform.

digital-subscriptions

Not scored by this record.

Discounts, coupon codes, and loyalty offers are defined once and honored identically across POS, kiosk, and first-party digital channels, with channel eligibility controls.

digital-promo-parity

Not scored by this record.

Vendor documents that the operator owns and can export first-party guest records (email, phone, consented marketing status, order history) in bulk, without a fee or vendor approval. differentiator

digital-guest-data-ownership

Not scored by this record.

Digital checkout uses vendor-hosted fields or a hosted payment page so card data never touches the restaurant's page, with the vendor publishing PCI DSS 4.0 compliance (including the client-side script-integrity requirements effective March 2025) and supporting 3DS.

digital-checkout-pci-sca

Not scored by this record.

Digital channels support the same service-fee / dual-pricing / card-surcharge configuration as the POS, with the required guest-facing disclosure and correct handling of jurisdictions and card brands where surcharging is prohibited. differentiator

digital-surcharge-transparency

Not scored by this record.

Maintains a single guest profile that automatically merges transactions from in-store POS, first-party web/app ordering, and kiosk under one identity (phone or email match), with documented dedup/merge behavior.

guest-loyalty-unified-profile

Crunchtime's only guest-facing product is Host, and it holds a party, not a profile: it manages 'seating, capacities, kitchen workload', sends '2-way SMS text messages when their table is ready', and 'supports reservations from multiple platforms: directly from the reservation book, the Crunchtime Host portal or app, or even third-party applications, like Reserve with Google and OpenTable.' Nothing merges identities across channels because no channel writes a guest record - sales arrive from the POS as check-level Menu Mix with a server ID and no customer key. 'guest account', 'saved payment' and 'tokenized' return zero corpus-wide, and no dedup or merge behaviour is published anywhere. https://www.crunchtime.com/host · retrieved 2026-09-08

Orders arriving from third-party marketplaces (DoorDash, Uber Eats, Grubhub) attach to a native guest profile with usable guest identity rather than landing as anonymous tickets. differentiator

guest-loyalty-thirdparty-identity-attach

Not scored by this record.

Supports at least two of points-per-dollar, visit/punch-count, and spend-tier accrual as configuration, without custom development or a bolt-on loyalty vendor.

guest-loyalty-accrual-models

There is no loyalty engine to configure an accrual model in. 'points per dollar', 'punch card' and 'spend tier' return zero across 1,405 vendor documents; the two 'loyalty program' hits are blog posts about other people's programs, and the two help-centre 'loyalty' hits are Loyalty Stars, an LMS badge assigned automatically for length of employment, and the Employee Recognition Tab that hands it out. The 69 help-centre documents containing 'points' are almost all Knowledge Score points in the LMS or API 'endpoints'. Crunchtime's guest surface is Host (table and waitlist management, SMS ready-notifications, reservations via its own book or OpenTable/Reserve with Google); guest rewards belong to whichever loyalty vendor the operator runs alongside it. https://www.crunchtime.com/host · retrieved 2026-09-08

Supports status tiers with automatic promotion and demotion driven by rolling-window spend or visit counts. differentiator

guest-loyalty-tiers

Not scored by this record.

Documents explicitly what loyalty lookup, accrual, and redemption do when the POS loses connectivity (queue-and-reconcile vs blocked). differentiator

guest-loyalty-offline-behavior

Not scored by this record.

Offer/discount engine exposes explicit stacking and precedence rules (exclusive vs combinable, order of application) as configuration. differentiator

guest-loyalty-offer-stacking-rules

Not scored by this record.

Offers can be issued to a dynamically defined audience (rules over recency, frequency, spend, or items purchased) rather than only broadcast to the whole list. differentiator

guest-loyalty-targeted-offers

Not scored by this record.

Automatically computes recency/frequency/monetary or equivalent lifecycle segments (new, regular, at-risk, lapsed, VIP) without the operator building the queries. differentiator

guest-loyalty-rfm-segmentation

Not scored by this record.

Ships triggered lifecycle automations (birthday, first-visit thank-you, lapsed win-back) as configurable always-on campaigns rather than one-off manual sends.

guest-loyalty-lifecycle-automation

'win-back', 'lapsed guest', 'lifecycle campaign' and 'triggered campaign' return zero across all 1,405 vendor documents. The two 'birthday' hits in the help centre are LMS social notifications - learners 'See birthdays and anniversaries in their location for the day' - i.e. staff birthdays inside Campus, not guest campaigns. The only triggered automation Crunchtime ships fires at employees: Ops Execution form triggers that 'automatically generate a follow-up task for the location manager' when a question is answered No. Crunchtime holds no guest identity to enrol in a lifecycle, and its only guest touch is a Host SMS telling one party their table is ready. https://www.crunchtime.com/host · retrieved 2026-09-08

Sends both email and SMS campaigns natively from the platform, not solely by handing the list to a third-party ESP. differentiator

guest-loyalty-native-email-sms

Not scored by this record.

Captures per-channel marketing consent with timestamp and source of consent, and honors revocation received by any reasonable means (not just the STOP keyword) across all channels.

guest-loyalty-consent-management

Not scored by this record.

Handles or explicitly documents A2P 10DLC brand and campaign registration required for the operator to send SMS through the platform.

guest-loyalty-10dlc-registration

Not scored by this record.

Reports redemption and incremental sales attributable to a specific campaign or offer, tying redeemed offers to actual check totals. differentiator

guest-loyalty-campaign-attribution

Not scored by this record.

Provides self-serve export of the full guest list and transaction history, including contact PII, via CSV or API, without a vendor fee or support ticket. differentiator

guest-loyalty-data-export-portability

Not scored by this record.

Exposes a documented outbound guest and order event API or webhook stream that a CDP or marketing platform can subscribe to (e.g. Olo, Punchh, Bridg, Klaviyo). differentiator

guest-loyalty-cdp-event-api

Not scored by this record.

Triggers post-transaction feedback requests and routes responses by score, sending low scores to private service recovery and high scores toward public review sites. differentiator

guest-loyalty-review-capture-routing

Not scored by this record.

Includes a native referral mechanic with per-guest codes or links, attribution of the referred guest's first order, and two-sided rewards.

guest-loyalty-referral-program

Not scored by this record.

Issues an Apple Wallet or Google Wallet loyalty pass with push-updatable balance, as an alternative to requiring a branded app download. differentiator

guest-loyalty-wallet-pass

Not scored by this record.

Provides admin tooling to fulfill guest data access and deletion requests (CCPA/CPRA-style) including deletion propagation to loyalty and marketing records.

guest-loyalty-privacy-rights-tooling

Not scored by this record.

Enforces loyalty fraud controls such as redemption velocity limits, manager approval on manual point adjustments, and flagging of employee self-redemption, with an audit log.

guest-loyalty-redemption-fraud-controls

Not scored by this record.

Vendor documents AI/ML-generated recommendations for offer content, target audience, or send timing (claim-level; verify it is a shipped product feature, not a roadmap statement). differentiator

guest-loyalty-ai-offer-recommendation

Not scored by this record.

Offers native stored-value/gift card balances tied to the same guest profile and redeemable across all locations of the brand.

guest-loyalty-stored-value-gift

Not scored by this record.

Employees clock in and out at the POS terminal using a PIN, badge, or card, with no separate time-clock hardware required.

labor-clock-in-at-pos

Resolved from unknown: Crunchtime does ship a first-party time clock, but it is in its own app, not on a POS terminal. The Location contract carries LocationTimeClockInTwxDetailDto - 'The Labor Setup tab on the Enterprise Manager Location screen contains information about the Time Clock in Teamworx section.' - with allowTimeClockInTWX and allowTimeClockInMTX booleans enabling punching in Teamworx web and mobile per location, plus minutesEarly/minutesLate grace windows; the July 2026 release note calls it 'the Time Clock Module' and adds manager approval for clock-ins outside those windows. Two named shortfalls: it runs on a phone or browser rather than a register, and the credential (PIN, badge, card) is documented only in the gated 'Reference Guide - Time Clock', so it is unverified. Where the POS is the clock instead, Crunchtime imports the punches - 'Time Clock: Pulls labor details, including employee punch times (in/out), positions, and break indicators.' - and TimeClockEnhanced records carry the employee's POS id and posCode. https://developer.crunchtime.com/reference/getalllocationsv1usingget · retrieved 2026-09-08

Captures a photo at punch (or performs facial verification) attached to the timecard entry, with a photo-only mode available that stores no biometric template. differentiator

labor-photo-punch-verification

Not scored by this record.

Supports mobile clock-in restricted by geofence or location validation for staff who do not punch at a fixed terminal.

labor-geofenced-mobile-punch

Not scored by this record.

Records time punches while the POS is offline and reconciles them on reconnect without loss or duplicate entries, with the behavior documented. differentiator

labor-offline-time-punch

Not scored by this record.

Permissions are grantable per discrete action (void, comp, discount, refund, drawer open, price change, report access) per role and per location, not limited to fixed cashier/manager/admin tiers.

labor-granular-rbac

Permissions are discrete named controls, not tiers: this article enumerates three separate ones for a single operation — 'Cancel Electronically Invoiced Order', 'Cancel Submitted Vendor Orders', 'Cancel Unparsed Master Orders at Corp'. They are granted through customer-defined User Groups: a sibling article instructs 'Unchecking this User Group Control for the appropriate User Group will prevent Application Users from seeing Payrates' (support.crunchtime.com/hc/en-us/articles/19602972158099), and another confirms User Groups are customer-created and deletable (articles/27813374744083). Location scoping is in the API contract — getAllApplicationUsers returns per-user 'User/Location(s), User/Market(s)' detail (developer.crunchtime.com/llms.txt). Caveat for readers: these are back-office actions (order cancel, payrate visibility, posting); the register actions the claim names — void, comp, drawer open — live in the POS, which Crunchtime is not. https://support.crunchtime.com/hc/en-us/articles/28361867069843-What-permissions-do-I-need-to-Cancel-a-Net-Chef-Vendor-Order · retrieved 2026-08-04

Manager overrides and approvals are attributed to the individual approver and written to an immutable audit trail queryable after the fact.

labor-manager-override-audit

Resolved from unknown by a release note the prior pass's search terms missed. Version 20.26.07.02, 16 July 2026: 'In the Time Clock Module, managers can approve clock-ins that fall outside grace periods or at the end of unpaid breaks, but there was no centralized audit trail to track which manager authorized the deviation.' and 'This new functionality will allow tracking, in one place, of all dates when manager approval was required to start work through the Time Clock module'. So approver-attributed override history now exists and is queryable in one place. Held at partial for three named shortfalls: it covers one class of override (time-clock deviations) rather than manager approvals generally - schedule publishing, timecard edits, inventory posting and vendor-order approvals are not stated to feed it; immutability is never claimed ('immutable' occurs zero times corpus-wide); and the labour record's own attribution field is a single 'editedBy' described as 'The User ID for the user that reviewed/edited the shift records', which is a last-writer stamp, not a trail. https://support.crunchtime.com/hc/en-us/articles/23628662641555-What-s-New-in-Labor · retrieved 2026-09-08

Builds and publishes employee shift schedules inside the same platform that holds the timekeeping data, rather than requiring a third-party scheduling app. differentiator

labor-native-scheduling

Not scored by this record.

Generates recommended staffing levels or labor hours by daypart from the operator's own POS sales history, not just a static template. differentiator

labor-demand-labor-forecast

Not scored by this record.

Displays labor cost as a percentage of sales in real time during service on a manager view or POS, not only in end-of-day or next-morning reports. differentiator

labor-realtime-labor-percent

Not scored by this record.

Warns or blocks at clock-in when an employee is approaching or would cross a configured overtime threshold, before the overtime is incurred. differentiator

labor-overtime-prevention

Not scored by this record.

Configures meal and rest break rules per state or jurisdiction, prompts required break attestation, and flags missed breaks for premium pay. differentiator

labor-break-compliance-by-state

Not scored by this record.

Supports predictive-scheduling ordinances by tracking advance-notice deadlines for published schedules and calculating predictability pay owed for employer-initiated changes.

labor-fair-workweek-support

Not scored by this record.

Enforces minor-labor restrictions (age-based maximum hours, prohibited time windows, school-day limits) at both scheduling and clock-in.

labor-minor-labor-rules

Not scored by this record.

Computes tip pooling and tip-outs automatically per shift from configurable rules (percentage of sales, hours worked, points, or role), rather than requiring a manual spreadsheet.

labor-tip-pooling-rules

Not scored by this record.

Retains a per-shift, per-employee record of tips received, amounts contributed to the pool, and amounts distributed from the pool, exportable for audit.

labor-tip-distribution-audit-trail

Not scored by this record.

Payroll export separates cash from charged qualified tips and carries a Treasury tipped-occupation code, supporting the W-2 Box 12 code TP and Box 14b reporting required for tax year 2026. differentiator

labor-qualified-tips-w2-reporting

Not scored by this record.

Vendor processes payroll itself as a first-party product (tax filing and direct deposit), as opposed to exporting to a third-party payroll provider only. differentiator

labor-native-payroll

Not scored by this record.

Exports timecards, wages, and tips in documented formats or via direct integration for at least two major payroll providers (e.g. Gusto, ADP, Paychex, QuickBooks).

labor-payroll-export-formats

Not scored by this record.

Employees can request shift swaps or claim open shifts in a self-service app, subject to a manager approval workflow that enforces overtime and role eligibility. differentiator

labor-shift-swap-workflow

Not scored by this record.

Provides digital new-hire onboarding that collects W-4 and I-9 documentation and supports E-Verify submission.

labor-digital-onboarding-i9

Not scored by this record.

Reports per-employee sales performance metrics (average check, items or category attachment rate, void and comp rate) by server or cashier. differentiator

labor-server-performance-metrics

Not scored by this record.

Supports multi-level recipe/BOM costing where a recipe can contain sub-recipes (prep items) and plate cost recalculates automatically when any component ingredient's cost changes.

inventory-recipe-bom-costing

Upgraded from partial at grade D (the homepage) on documentation. Multi-level is documented: a prep recipe is used as a component of other recipes, and 'The application will check all recipes that contain one or more prep recipes as a component (sub-recipes)' when Validate Sub-Recipes is clicked in Daily Prep, walking the tree to check availability. Automatic recalculation is documented in the same breath as the arithmetic: with POS Decrement set to Component the plate cost is 'the sum of the Issue Cost values of the Recipe Components (the cost per portion if made today)', falling back to the 'contract or lowest bid price in the location's market' where a component has no Issue Cost, while the Recipe Details view 'always shows the current component costs and their sum' and the Modeling tab reprices against all vendor bids to that market. The published Recipe Enhanced v2 contract carries the component array with quantity and scalingFactor, five recipe-unit yields, portionYield and calcAtCost. The known gap is a yield/waste percentage field, which the vendor works around by hand - that shortfall is scored on inventory-unit-conversion-yields, not here. https://support.crunchtime.com/hc/en-us/articles/17300839102355-Why-doesn-t-the-Recipe-Modeling-Tab-match-the-Location-Cost-or-Margin-Report · retrieved 2026-09-08

Stores purchase unit, recipe unit, and count unit per item with explicit conversion factors, plus a yield/waste percentage applied to raw-to-usable conversion.

inventory-unit-conversion-yields

The multi-unit half is fully documented and then some. The Company Product schema carries an Inventory (count) Unit, five Recipe Units and two Issue Units, each with an explicit conversion — 'issueUnitOneConversion: This should equal the number of Issue Unit 1 units in 1 Inventory Unit', same wording for recipeUnitOne..Five — plus a purchase side, 'preferredVendorUnitConversion: The Preferred Vendor Conversion to Inventory Unit', and an issueUnitTwoInverted flag to invert the equation (developer.crunchtime.com/reference/getallcompanyproductsenhancedv1usingget). Shortfall: there is no yield or waste percentage field on the product record. This help article works the 10lb-of-carrots-to-8lb example and gives two workarounds instead — either 'changing the Conversion of the Recipe Unit to reflect the weight of usable product' (Recipe Unit 1 set to 0.80 LB rather than 1 LB), which the vendor concedes 'doesn't provide as much visibility into consumption', or building a prep sub-recipe whose Portion Yield quantity absorbs the loss. Yield is therefore expressible but must be hand-computed and baked into a conversion factor or a sub-recipe, not declared as a percentage on the raw item; waste is a separate Inventory Adjustment transaction. https://support.crunchtime.com/hc/en-us/articles/45868911702931-How-to-Account-for-Yield-Loss · retrieved 2026-08-04

Produces a theoretical-vs-actual usage variance report per item for a defined count period, showing theoretical usage from POS sales times recipe, actual usage from counts plus receipts, and the variance in both units and currency. differentiator

inventory-theoretical-vs-actual

Not scored by this record.

Depletes ingredient on-hand quantities in near real time as orders are fired at the POS, including depletion driven by modifier selections, not only in an end-of-day batch. differentiator

inventory-realtime-depletion

Not scored by this record.

Automatically 86s (marks unavailable) menu items on the POS, online ordering, and connected third-party delivery menus when a component ingredient hits zero or a configured threshold. differentiator

inventory-86-auto-sync

Not scored by this record.

Supports full physical inventory, ad-hoc spot counts of a subset, and scheduled recurring cycle counts, with each count's variance recorded as separate history rather than overwriting prior counts.

inventory-count-modes

Resolved from unknown. Crunchtime runs two named count classes side by side on the same day: a Final for Post Inventory (the full physical count that closes the period) and Scheduled Inventories, including intraday counts, governed by a 'Do Not Use Intraday Quantities for Final for Post Inventory' preference that exists precisely because 'the inventory quantities have changed due to transactions completed after the prior count'. Counts are separate records, not overwrites - 'Scheduled Counts cannot be Reset.' - and the API confirms the shape: PhysicalInventoryStandard rows carry inventoryDate, userId, an inventoryType (example 'User Defined Category (Corporate)'), a detail scope (example 'CRITICAL COMPONENTS'), physicalValue and byExceptionFlag. Subset counting is by Cycle Count over User Defined Categories, and variance is reported per count on the Inventory Review screen (Variance Quantity = Physical + In Transit - Book). Held at partial on one leg: an ad-hoc spot count of an arbitrary subset is not documented - cycle counts are configured up front in Enterprise Manager (the setup index at support.crunchtime.com/hc/en-us/articles/4683984002835 lists 'EMQS - Create Cycle Counts') and the operator's lever at count time is a product filter, and the two guides that would settle it are behind Crunchtime's ShareFile captcha. https://support.crunchtime.com/hc/en-us/articles/20134970722707-Can-I-schedule-Daily-Inventories-on-days-that-have-Final-for-Post-Inventories · retrieved 2026-09-08

Provides a mobile/tablet counting app supporting barcode or QR scanning that continues to accept counts with no network connectivity and syncs on reconnect.

inventory-mobile-count-offline

Not scored by this record.

Ships pre-built electronic vendor catalog and order-transmission integrations with named broadline distributors (e.g. Sysco, US Foods, Performance Food Group) that send purchase orders and receive invoices electronically rather than by emailed PDF. differentiator

inventory-vendor-catalogs-edi

Not scored by this record.

Ingests supplier invoices from photo, PDF, or email and extracts line-item detail (item, quantity, unit, price) into the inventory ledger without manual line entry. differentiator

inventory-invoice-ocr

Not scored by this record.

Tracks per-item purchase price history across invoices and alerts when a received price exceeds the prior or contracted price by a configurable threshold. differentiator

inventory-price-change-alerts

Not scored by this record.

Maintains par levels per item per location and generates suggested purchase order quantities from on-hand versus par, with at least one mode driven by a sales forecast rather than a static par. differentiator

inventory-par-auto-suggest

Not scored by this record.

Provides a structured waste/spoilage logging workflow with reason codes that debits inventory and reports waste cost separately from usage variance.

inventory-waste-logging

Not scored by this record.

Supports inter-location inventory transfers as a two-sided transaction crediting the sending location and debiting the receiving location, with an in-transit or approval state.

inventory-transfers

Not scored by this record.

Supports a commissary/central kitchen model where one location produces prep items and issues or sells them to other locations at a computed transfer cost.

inventory-commissary

Not scored by this record.

Captures lot/batch numbers at receiving and links them through production to sales or transfers, enabling a backward and forward recall trace.

inventory-lot-traceability

Not scored by this record.

Tracks expiration or use-by dates on received and prepped items and surfaces an expiring-soon report or alert before spoilage.

inventory-shelf-life-expiry

Not scored by this record.

Supports partial-bottle liquid inventory by weight (scale integration) or by bottle fraction for bar and beverage counting.

inventory-bar-partial-bottle

Not scored by this record.

Exports period COGS and accounts-payable invoice detail in a named accounting system's import format (e.g. QuickBooks, Sage Intacct, NetSuite) with GL account mapping configurable per item category.

inventory-cogs-gl-export

Not scored by this record.

Inventory and recipe costing are delivered natively by the POS vendor rather than requiring a separately-contracted third-party product (e.g. MarginEdge, MarketMan, Restaurant365) to function. differentiator

inventory-native-not-partner

Not scored by this record.

Joins recipe cost to actual item sales mix to report contribution margin per menu item, and flags items whose margin fell below a configured threshold after ingredient cost changes. differentiator

inventory-menu-margin-linkage

Not scored by this record.

Provides a live sales dashboard reflecting transactions within minutes of the sale, accessible from both a browser and a mobile app off-premise.

reporting-realtime-dashboard

Re-homed from the homepage at grade D onto the vendor's own published latency, which is what decides this claim. Dashboards exist and are real - Today's Operating Metrics and Performance Metrics in Net-Chef, with GPLH KPIs added in 2026 and an Inventory mobile app that surfaces the same sales forecast - but the freshness is hours, not minutes: Insights data is 'refreshed on a rolling basis and should be available within 4 hours of processing', Sales Mix and Sales Mix Detail carry a 31-day lookback with a full refresh nightly, and Data Streaming is 'Up to 4 hours for inventory and labor and up to 12 hours for Ops Execution' (crunchtime.com/data-streaming). Sales themselves arrive by Connex import from the POS, with a manual Refresh POS Data button offered precisely for when 'your sales figures or labor hours in Net-Chef do not seem to align with what you are seeing on your front-of-house terminals' (support.crunchtime.com/hc/en-us/articles/8261605196051, paraphrased around its curly apostrophes). Named shortfalls: not within minutes of the sale, and the off-premise mobile app is Teamworx/Inventory/Ops Execution rather than a sales dashboard. The Today's Operating Metrics reference guide is a public FlowPaper flipbook whose PDF path robots.txt disallows, so its refresh cadence was not read. https://support.crunchtime.com/hc/en-us/articles/38403121049107-Insights-Data-Refresh-Lookback-Periods · retrieved 2026-09-08

Generates a daily close-out/EOD report reconciling gross sales, net sales, tax, tips, discounts, refunds, tender types, and expected cash deposit in one document.

reporting-eod-closeout

OVERTURNS the prior rationale 'Holds no tender, tip or drawer data of its own', which was false. The Sales Mix record Crunchtime holds per register per business date is a close-out: grossSales, totalNetSales, salesTax, taxableSales, taxExemptAmount, chargedTips, complimentary, numberOfVoids, totalVoidedAmount, totalOverrings, paidOuts, paymentMedia1/2/3, bankDeposits, bookCash, overShort, morningCount/middayCount/endingCount and zReadingNumber, with a detail array carrying daypartCode and a GL number per line. The help centre describes the same object in the UI - 'Sales Mix: Contains high-level summary information used for daily reconciliation, such as gross/net sales, tax, and tender types.' - surfaced on the Daily Sales Summary screen. Held at partial for two named shortfalls: refunds are not a field (voids, overrings and comps are, refunds are not), and tender is three fixed paymentMedia slots plus a support-side Tender Type to GL mapping rather than an open tender list. The data is also POS-sourced through Connex rather than originated, so the document reconciles someone else's drawer. https://developer.crunchtime.com/reference/getallsalesmixrecordsv1usingget · retrieved 2026-09-08

Provides a product mix (PMIX) report at individual menu item AND modifier level with quantity, gross and net sales, filterable by daypart and revenue center.

reporting-pmix-modifier-level

Resolved from unknown. Item-level PMIX is real and first-party: CheckMenuMixItemDetailDto carries pluNumber, recipeName, posQuantity, posPrice, posValue, cost, revenueCenter, serverID and timeOfSale per check line, the help centre describes the same feed as 'Menu Mix: Provides check-level detail, including quantities, pricing, servers, and revenue centers.', and Crunchtime Insights ships a Menu Mix Template whose April 2026 release note says users can 'analyze Revenue, Theoretical Costs, Profit, Selling Price, and more by Category or Product across years of data' (support.crunchtime.com/hc/en-us/articles/39257065276435). Revenue-centre and daypart filtering are both present (revenueCenter on the line, daypartCode on Sales Mix detail, 15-minute and hourly forecast services). The named shortfall is the modifier half: the line model does carry 'parentLineNumber' - 'Parent Recipe item line number.' - so child lines are ingested and each is just another PLU, but no modifier-level report is published and the word 'modifier' occurs zero times across the 186-page developer hub and the 756-article help centre. Gross versus net is also not split at the line: posValue is the sale value, with comps and voids held at Sales Mix header level. https://developer.crunchtime.com/reference/getallcheckmenumixrecordsv1usingget · retrieved 2026-09-08

Produces an audit report of comps, voids, discounts, and price overrides attributed to the employee who applied them and the manager who approved them, with reason codes and timestamps.

reporting-comps-voids-audit

Not scored by this record.

Reports cash over/short per drawer, per shift, and per employee, comparing counted cash to expected cash from tendered transactions and paid-outs.

reporting-cash-over-short

Not scored by this record.

Reports sales per labor hour and labor cost as a percentage of sales by hour, by department, and by employee, using actual clocked hours from the POS time clock.

reporting-labor-productivity

Not scored by this record.

Reports per-server metrics including average check, items per check, attachment rate for named categories, and tips as a percentage of sales. differentiator

reporting-server-scorecards

Not scored by this record.

Reports revenue and margin by fulfillment channel — dine-in, direct online, first-party delivery, and each third-party marketplace separately — net of marketplace commission fees. differentiator

reporting-channel-profitability

Not scored by this record.

Provides a consolidated multi-location report with side-by-side location comparison and drill-down from group total to a single location and then to an individual transaction. differentiator

reporting-multiloc-drilldown

Not scored by this record.

Includes a self-service report builder letting a non-developer choose dimensions, measures, and filters and save the result, rather than only fixed canned reports. differentiator

reporting-custom-report-builder

Not scored by this record.

Supports scheduling any report for automatic recurring delivery by email or to a shared destination on a defined cadence and recipient list.

reporting-scheduled-delivery

Not scored by this record.

Offers automated recurring bulk export of transaction-level raw data to a customer-controlled destination (S3, SFTP, Snowflake, BigQuery, or equivalent), not just manual CSV download. differentiator

reporting-raw-warehouse-export

Not scored by this record.

Publishes a documented public REST or GraphQL API covering orders, payments, menu, and labor data, with self-service developer credentials obtainable without a signed partner agreement. differentiator

reporting-public-api

Not scored by this record.

Emits outbound webhooks for order and payment lifecycle events to a customer-supplied endpoint, with documented retry behavior and payload signature verification. differentiator

reporting-webhooks

Not scored by this record.

API and raw-data access are included in the standard subscription rather than gated behind an additional per-location fee, revenue share, or enterprise-only contract. differentiator

reporting-api-not-upcharged

Not scored by this record.

Core reporting beyond basic sales summaries — labor vs sales, PMIX, comps/voids audit, multi-location comparison — is available on the entry-level paid plan rather than requiring a higher tier or an add-on analytics SKU. differentiator

reporting-tier-paywall

Not scored by this record.

Documents a historical retention window of at least 24 months of transaction-level detail queryable in the reporting UI, with no silent truncation or archive retrieval fee. differentiator

reporting-history-retention

Not scored by this record.

Sends proactive push or email alerts when an operator-configured metric breaches a threshold or deviates from its historical pattern (e.g. void spike, sales below forecast, discount rate anomaly). differentiator

reporting-anomaly-alerts

Not scored by this record.

Offers a natural-language query or AI assistant that answers ad-hoc questions against the operator's own sales and labor data and returns a figure or chart, not a generic help-article response.

reporting-nl-query

Not scored by this record.

Reports guest-level analytics including new versus returning guest counts, visit frequency, and lifetime spend cohorts tied to identifiable guest records from loyalty or online ordering. differentiator

reporting-guest-cohorts

Not scored by this record.

Produces a forward sales forecast at daypart or hourly granularity from the location's own history, exposed in the reporting UI and consumable by scheduling or ordering workflows. differentiator

reporting-sales-forecast

Not scored by this record.

Generates payroll- and tax-ready tip reporting: declared versus charged tips per employee, tip pool distribution detail, and a tax liability summary by jurisdiction.

reporting-tip-tax-compliance

Not scored by this record.

Supports a named organizational hierarchy of at least three levels (e.g. enterprise > region/group > location) as a first-class object that reporting and permissions can be scoped to, not just a flat list of locations.

multi-location-org-hierarchy

Upgraded from partial at grade E (the homepage) on documentation. Hierarchy is a first-class configurable object, not a flat list: from the Corporate menu the admin creates a named Hierarchy Type, then Levels ('Hierarchy Level (1 is always the highest level)'), then Logical Locations at each level. 'Top Level: Represents the overarching Corporate entity.'; 'Middle Levels: These are logical levels used to group locations into categories, such as regions, district managers, or location types.'; 'Bottom Level: These are the Physical Locations, as defined in Enterprise Manager.' - three levels minimum with arbitrarily many middle levels, and multiple hierarchy types can coexist. It is addressable by API (/hierarchy/v2/getHierarchies, getHierarchyDetails, saveHierarchy, plus a 269 Hierarchy CDP import) and reporting is scoped to it. Permissions scope to it too: the Application User contract returns per-user User/Location(s) and User/Market(s), and an Ops Execution manager can 'see all of your work, as well as the tasks and submissions of any users/locations that roll up to you in the Ops Execution hierarchy only.' (support.crunchtime.com/hc/en-us/articles/15643536162963). https://support.crunchtime.com/hc/en-us/articles/360013143073-How-to-Build-a-Hierarchy-in-Enterprise-Manager · retrieved 2026-09-08

A corporate-level menu can be authored once and published to a chosen set of locations in a single action, with a publish/version history showing what was pushed, when, and by whom.

multi-location-central-menu-publish

NEW SURFACE, still unknown. The prior note held this open because the Menu Plan and Copying a Location quick starts were 'FlowPaper/ShareFile assets behind a captcha'. Both are now readable anonymously at learn.crunchtime.com (S3 static site, production): links.crunchtime.com/EMQS-CreateMenuPlan -> learn.crunchtime.com/guides/EMQS-CreateMenuPlan/EMQS-CreateMenuPlan.pdf and EMQS-CopyLocationData.pdf. Of the 143 links.crunchtime.com slugs in the 757-article Zendesk corpus, 75 now resolve to learn.crunchtime.com PDFs (all fetched), 44 still go to crunchtime.sharefile.com (captcha), 10 to help.net-chef.com, 9 re-redirect (5 more PDFs fetched, incl. RG-FranchiseFunctionality). Neither guide settles the claim. 'Create a Menu Plan' (160_QS610_190827, 2018) is a production-forecasting tool, not a sellable menu: 'The Menu Planner offers the ability to enter Projected Consumption that will override the standard Projected Consumption calculation', used 'as a source of projected consumption for Daily Prep' and Suggested Order; it does attach many locations at once ('Dates can be updated for multiple locations at once. Locations can be linked to menus multiple times with different Effective & Expiration Dates'), but no publish history. 'Copy Existing Location Data to a New Location' copies from one Source Location to one Destination Location (Products, Calendars, Location options, Labor) - onboarding, not a menu publish, and no history. RG-FranchiseFunctionality: 'All other functionality in these screens (and all other screens) is controlled by the franchisor' - central control, but no publish/version log. Across the 84 learn PDFs, 'version history' = 0; the two 'audit trail' hits are attestation clauses ('you will see an audit trail of all changes made to current and past questions') and a vendor-performance report in RG-ReportsGuide; 'publish' hits are not menu-related. Not a `no`: 44 ShareFile guides remain unreadable and the corpus is not a census. Retrieved 2026-09-16. || 330th: NEW SURFACE 2026-09-18 (330th), still unknown - but the reason has changed from 'corpus is not a census' to 'the menu master is the customer's POS'. Crunchtime's PUBLISHED developer hub was never applied to this cell. Its own topic manifest, https://developer.crunchtime.com/llms.txt (33,791 bytes, fetched 200 to curl; the file itself says 'Fetch the complete documentation index at https://developer.crunchtime.com/llms.txt. Use this file to discover all available pages'), enumerates 186 documented guides + API operations - the whole published API. Across that 186-operation index the tokenised controls score: 'publish' 0 (the one hit is the boilerplate 'Append .md to any documentation page URL'), 'version history' 0, 'distribute'/'roll out' 0, and 'menu' 3, all three being Menu Mix (GetAllCheckMenuMixRecordsV1 / getCheckMenuMixRecordsByPage / saveCheckMenuMixRecordsV1). The service descriptions say why: https://developer.crunchtime.com/docs/point-of-sale.md - 'The Check Menu Mix Service allows for the import of guest check and item-based data from the POS system in order to deplete inventory according to the Recipe configuration in Enterprise Manager'; 'The Sales Mix Service is used to align Crunchtime with Daily Sales Information generated in a Point-of-Sale system'; and https://developer.crunchtime.com/docs/inventory-recipe.md - 'The Recipe Enhanced Service is used to create or extract recipe data ... Recipes are created in Crunchtime for the purpose of inventory depletion. They are used to deplete Products through POS sales'. Crunchtime's above-store objects are Company Products ('the global, above-store list of products') distributed to stores by the Location Product Pricing Service and the Recipe Location Service ('quick setup of recipes for companies with large amounts of location-specific information') - an above-store ITEM/RECIPE master pushed to locations, not a sellable menu published to a POS, and with no publish or version-history resource anywhere in the index. The 757-article support.crunchtime.com Zendesk corpus re-checked the same way (Help Center API, count 757 unchanged today, latest updated_at 2026-09-18T16:59:45Z): every 'Publish' hit is the Ops Execution FORM/course builder ('Click Publish to save your changes', 'Republish courses with new and unique Activity IDs'), none is a menu. WHY IT IS STILL NOT A no: this is the 328th's standing hold shape - a product whose menu master is the CUSTOMER'S POS does not take a menu-model no; the claim does not apply to Crunchtime's own module set. learn.crunchtime.com was not retried (dead per the session brief). Retrieved 2026-09-18. adversarially verified

Corporate menu items expose per-field override rules so a location can change some attributes (e.g. price, availability) while corporate locks others (e.g. name, image, recipe), and locked fields are not editable at store level. differentiator

multi-location-local-override-policy

Not scored by this record.

Supports price tiers/zones so one menu item carries different prices per location group, per order channel, and per daypart without duplicating the item record.

multi-location-price-zones

One price, one location, no other axis. RecipeLocationDetailGet holds a single 'recipePrice' per locationCode plus pluNumber, and the help centre says what it drives: 'Selling Price is for the selected Location, from the Recipe Price on the Recipe Location Tab.', falling back to 'the ideal Price per Protion from the Recipe's Recipe Tab' when no location row exists - a margin-report input, not an enforced sell price. There is no location-group price, no channel and no daypart dimension on it: 'price zone', 'price tier', 'price level' and 'channel pricing' return zero across all 1,405 vendor documents, and although Crunchtime models dayparts and revenue centres elsewhere (Sales Mix detail, Check Menu Mix items, 15-minute forecasts) neither appears on a price. Per-location variation exists; zones, channels and dayparts do not, and the guest-facing price stays in the POS. https://developer.crunchtime.com/reference/getallrecipelocationv1usingget · retrieved 2026-09-08

Menu, price, and promo changes can be scheduled to activate at a future date/time interpreted in each target location's own timezone, and can be rolled back after activation. differentiator

multi-location-scheduled-publish

Not scored by this record.

A new location can be provisioned by cloning a documented configuration template (menu, taxes, roles, printers, modifiers, tenders) rather than being configured from scratch, and the vendor publishes the expected time-to-open. differentiator

multi-location-new-store-template

Not scored by this record.

The permission model distinguishes a franchisor/corporate tenant from an independently-owned franchisee tenant, so corporate can see franchisee sales and enforce config while the franchisee owns its own employees, banking, and labor data. differentiator

multi-location-corp-vs-franchisee-roles

Not scored by this record.

Calculates franchise royalty, ad-fund, and marketing-fee amounts automatically from POS net sales on a defined schedule, with a configurable royalty basis (gross vs net of discounts/comps/third-party). differentiator

multi-location-royalty-calculation

Not scored by this record.

Supports automated ACH/debit collection of calculated royalties and fees from franchisee accounts, with a franchisee-visible statement of what was charged.

multi-location-royalty-collection

Not scored by this record.

Provides above-store reporting that aggregates sales, labor, discounts, voids, and item mix across any selected set of locations in one view, with store-vs-store ranking and variance flags.

multi-location-consolidated-reporting

Not scored by this record.

Item-level sales roll up across locations under a shared corporate item ID even when stores have renamed or locally priced the item. differentiator

multi-location-normalized-item-rollup

Not scored by this record.

Gift cards issued at one location are redeemable at any other location in the brand, with a reported outstanding-liability balance and inter-store settlement/redemption reconciliation between owners.

multi-location-cross-location-giftcard

Not scored by this record.

A single customer loyalty profile, balance, and stored order history is shared across all locations in the brand rather than being per-location.

multi-location-cross-location-loyalty

Not scored by this record.

A single location/terminal can operate two or more distinct brands or virtual brands with separate menus, receipts/branding, and separately reportable revenue, on the same hardware and drawer. differentiator

multi-location-multi-brand

Not scored by this record.

Tax configuration is per-location with support for multiple simultaneous tax rates, jurisdiction-specific rules (e.g. prepared-food vs grocery, inclusive vs exclusive tax), and per-location tax exemptions.

multi-location-multi-tax-jurisdiction

Not scored by this record.

Supports locations operating in different currencies and languages within one enterprise account, with consolidated reporting converted to a reporting currency.

multi-location-multi-currency-locale

Not scored by this record.

Produces an immutable audit log of who changed which configuration object (price, tax, permission, discount) at which location and when, exportable or queryable by corporate. differentiator

multi-location-config-audit-log

Not scored by this record.

Supports SSO via SAML or OIDC against the customer's identity provider for back-office/above-store users, with SCIM or equivalent for automated deprovisioning. differentiator

multi-location-enterprise-sso

Not scored by this record.

Publishes a documented multi-location API (or data warehouse/BI export) that returns transaction-level data across all locations in one authenticated call, without per-location credentials. differentiator

multi-location-enterprise-api

Not scored by this record.

Labor rules (overtime, break enforcement, predictive-scheduling compliance) are configurable per location or location group and enforced at the terminal, not just reported after the fact.

multi-location-central-labor-policy

Not scored by this record.

Public, self-serve API reference documentation is readable without a signed partner agreement, NDA, or sales call.

extensibility-public-api-docs

REPLACES an undated first-pass placeholder that said '80+ POS integrations advertised; no self-serve public API reference located' -- while two cells in this same record cite developer.crunchtime.com at grade A, retrieved 2026-08-04, one of them reading its complete 196-line documentation index. Re-fetched 2026-09-01: HTTP 200 anonymously; robots.txt (224 b) allows / and bars only /cdn-cgi/, /edit/, /suggested-edits/, /login and /logout (/cdn-cgi/ carried as a must-refuse control and correctly refused). The hub is a readme.io site whose top-level tabs are Documentation, Recipes, API Reference and Solutions, with a documentation tree covering Crunchtime Data Integration, Getting Started with APIs, API FAQs, Usage Guidelines, API vs. Flat File, and per-domain sections for Employees/Locations/Users, Financial Operations, Inventory, Labor, Point-of-Sale / Sales, Vendors (Purchasing), Other Services and Cruise. The auth model is stated in the open: 'To access any of the Crunchtime Inventory & Labor or Cruise APIs, you need to possess an appropriate access token. There must be separate tokens generated for your Test and Production environments.' The site also advertises a machine-readable index for agents at developer.crunchtime.com/llms.txt and markdown for any page via a .md suffix. https://developer.crunchtime.com/docs/getting-started-with-apis · retrieved 2026-09-01

API access is included in the base subscription at no additional per-location fee, surcharge, or upgraded plan requirement. differentiator

extensibility-api-access-cost

Not scored by this record.

The vendor publishes its partner/marketplace commercial terms (referral fee, revenue share percentage, or per-location partner fee) in public documentation.

extensibility-partner-revshare

Not scored by this record.

A free sandbox or test environment with seeded data is available to developers without owning a paid production account. differentiator

extensibility-free-sandbox

Not scored by this record.

Third-party apps authenticate via OAuth 2.0 with scoped, operator-granted, individually revocable permissions (not shared static API keys or credential sharing).

extensibility-oauth-partner-apps

The developer hub documents exactly one auth scheme and it is not OAuth. Every call carries four static values — 'authenticationtoken' (separate tokens per API service and per Test/Production environment), 'sitename' (the prefix before .net-chef.com), plus an Application User 'userid' and 'password'. Access is site-wide, not scoped: 'Application User will have access to data for all locations associated to that user's Crunchtime URL/site name.' There is no authorization endpoint, no consent step, no scopes and no per-app grant anywhere in the published API index; tokens are minted by the customer's own admins in Enterprise Manager. The API FAQ mentions only that 'old tokens can be revoked if they're no longer being used' — revocation of a shared static credential, which is the credential-rotation problem this claim exists to distinguish from scoped grants. https://developer.crunchtime.com/docs/getting-started-with-apis · retrieved 2026-08-04

The platform pushes real-time webhooks for order lifecycle events (created, modified, paid, voided, refunded) rather than requiring polling.

extensibility-webhooks-push

The vendor's own complete documentation index — 196 lines covering every guide, recipe and endpoint in the Inventory & Labor and Cruise APIs — contains no webhook, subscription, callback or event-delivery endpoint. What it does enumerate is the pull alternatives, which is the positive evidence: an explicit recipe titled 'How to Retrieve Recently Updated Records using minutesSinceUpdate', and a three-call scheduled-export polling loop (getAllScheduledExportsV1 to list generated files, downloadScheduledExport to pull contents, markScheduledExportV1 to flag them consumed). Usage Guidelines budget for polling rather than push — '500 API calls in a 5 second period', HTTP 429 above that. The separately marketed Crunchtime Data Streaming is not push either: it is 'streaming data replication to a Snowflake data warehouse operated by you' (crunchtime.com/data-streaming). Order lifecycle events in particular cannot be pushed — sales reach Crunchtime by inbound POS import (Menu Mix / Sales Mix services), it does not originate them. https://developer.crunchtime.com/llms.txt · retrieved 2026-08-04

Webhooks are cryptographically signed (e.g. HMAC) AND documented to retry with backoff, with a replayable event log for missed deliveries. differentiator

extensibility-webhook-reliability

Not scored by this record.

A public write API accepts externally originated orders into the POS as first-class tickets that fire to KDS/printers and land in reporting.

extensibility-order-injection-api

Not scored by this record.

Menu items, modifiers, and prices can be written and updated via API, not just read. differentiator

extensibility-menu-write-api

Not scored by this record.

Every core object the API can read (orders, menu, customers, employees, inventory) can also be written or updated via the same API. differentiator

extensibility-data-symmetry

Not scored by this record.

API rate limits are published as specific numeric quotas with documented throttling behavior and headers.

extensibility-published-rate-limits

Not scored by this record.

The vendor is a named DoorDash Preferred Integration Partner (DPIP) under the 2026 program requirements. differentiator

extensibility-doordash-preferred

Not scored by this record.

Direct, first-party certified integrations exist with DoorDash, Uber Eats, and Grubhub without requiring a paid middleware layer (Otter/Chowly/Deliverect/Checkmate). differentiator

extensibility-first-party-delivery-integrations

Not scored by this record.

The POS is a supported endpoint for at least two major aggregation middleware platforms (Deliverect, Chowly, Otter, Checkmate, ItsaCheckmate).

extensibility-middleware-compatibility

Not scored by this record.

Native, vendor-maintained connectors exist for QuickBooks Online and at least one other GL/accounting system, with mapped journal entries rather than CSV-only export.

extensibility-accounting-connectors

Not scored by this record.

Labor hours export natively to at least two named payroll providers (e.g. Gusto, ADP, Paychex, Paylocity) without manual re-keying.

extensibility-payroll-export

Not scored by this record.

Raw transaction-level data can be exported on a schedule to a customer-controlled destination (S3/SFTP/warehouse/Snowflake share), not only viewed in the vendor's reporting UI. differentiator

extensibility-bi-data-warehouse

Not scored by this record.

The vendor operates a public integrations marketplace listing named third-party apps that operators can browse and self-install.

extensibility-app-marketplace

Not scored by this record.

Operators can define custom fields or run vendor-hosted custom logic/scripts against POS objects without a vendor engineering engagement.

extensibility-custom-fields-scripting

Not scored by this record.

The vendor supports a headless/embedded mode where a third-party UI (kiosk, web ordering, drive-thru) drives the POS transaction engine via API.

extensibility-headless-embedded

Not scored by this record.

The vendor publishes an API changelog and a stated deprecation/notice policy for breaking changes.

extensibility-api-versioning-deprecation

Not scored by this record.

A complete historical data export (orders, customers, menu, payments metadata) is available to the operator on demand, in a documented machine-readable format, at contract end. differentiator

extensibility-data-portability-exit

Not scored by this record.

Order entry, ticket routing, and check printing continue on-terminal when the internet connection is lost.

reliability-offline-order-entry

Crunchtime captures no orders, online or offline, so there is nothing to continue. Its own service description states the direction: 'The Check Menu Mix Service allows for the import of Check and Item based data from the POS system in order to deplete inventory according to the Recipe configuration in Enterprise Manager.' None of the 164 published operations creates a check, and 'offline order' and 'order entry offline' return zero corpus-wide. Crunchtime does ship real offline capability in the surfaces it owns - Ops Execution forms queue to 'Pending Uploads' and submit on reconnect, and Inventory app counts can be saved and mailed as a file 'If for some reason the connection is lost' - which is what makes the absence here a scope fact rather than a gap: order entry, ticket routing and check printing live in the POS. https://developer.crunchtime.com/reference/getallcheckmenumixrecordsv1usingget · retrieved 2026-09-08

Card payments can be accepted while offline via store-and-forward, not just cash-only fallback. differentiator

reliability-offline-card-auth

Not scored by this record.

The vendor publicly documents who bears the loss when a store-and-forward transaction declines after connectivity returns, and states any per-transaction or cumulative offline cap. differentiator

reliability-offline-decline-liability

Not scored by this record.

Multiple terminals continue to share a single check/table state over the local network while the internet is down (LAN-only degraded operation, not per-terminal islands). differentiator

reliability-lan-degraded-multi-terminal

Not scored by this record.

The vendor documents a local/on-premise transaction engine or edge server (not purely cloud-hosted request/response) for the ordering path. differentiator

reliability-local-transaction-engine

Not scored by this record.

Kitchen display and/or kitchen printer routing continues to function while offline.

reliability-offline-kds-printing

CLAIM: kitchen display and/or kitchen printer routing continues to function while offline. VERDICT: unknown -> partial/B. NEW SURFACE: learn.crunchtime.com (anonymous S3 static site, production) serving the 14.9 MB 'Crunchtime Kitchen Reference Guide' (Release 2026.3, May 2026), the Crunchtime Kitchen Release ReadMe (2026.7) and ControlPoint Release ReadMe, linked from the public Zendesk article support.crunchtime.com/hc/en-us/articles/52287488354579 via links.crunchtime.com redirects. The DigitalChalk-gated training was NOT used. EVIDENCE (verbatim): routing runs on an in-store server fed by the POS over the LAN, with a local POS API - ReadMe: 'New Bins endpoints have been added to the local KitchenServer POS API ... viewed in greater detail and tested using the QSR Point of Sale API Swagger page available through Kitchen Console', reached at 'http://10.10.1.1:32768/KitchenConsole/KitchenConsole.html, substituting KitchenServer's IP address'. Cloud sync is store-and-forward, not a dependency - Reference Guide, Enterprise setting: 'Select the Purge data that has not successfully synchronized with enterprise when it is set to expire checkbox if you wish to delete any data that has not been successfully synced to the database by the configured archive date.' A Kitchen Server can run with no Enterprise connection at all - ReadMe: 'machines that do not have a valid gateway configured on their network adapters to function as licensed secondary Kitchen Servers. PCs configured this way will remain unregistered and unconnected to QSR's Enterprise services but will properly connect to and support a licensed and registered primary Kitchen Server instance.' Local resilience: 'Enable Persistence ... In the event that Crunchtime Kitchen is shut down for any reason, the next time it is started, anything that was on a Display Client ... will be redisplayed' and 'Enable Redundancy ... the secondary (backup) Crunchtime Kitchen Server takes over automatically.' SHORTFALLS (why partial): no document states in words that kitchen routing continues during an internet/WAN outage - the offline scope is carried by architecture plus the unsynced-data setting, which the brief caps at partial; and cloud-POS paths are internet-dependent - status.qsr.cloud (Statuspage 'Crunchtime Kitchen and Host Status', production; api/v2/incidents.json holds 50 incidents 2022-07 to 2026-08, a capped window) records for the 2025-10-20 AWS outage: 'QSR systems remain fully operational; however, we are unable to connect to the Toast APIs to retrieve orders', and the Toast Integration incidents (2026-07-15, 2026-08-25) 'customers may experience delays in orders reaching Kitchen displays'. Also: 'any new orders that were sent from the POS while Crunchtime Kitchen was down will not be displayed' (server down, not WAN). OTHER SURFACES: help.qsr.cloud redirects to an OIDC sign-in at auth.qsr.cloud (client com.qsrautomations.help.portal) - gated, not bypassed; crt.sh on crunchtime.com/qsrautomations.com/qsr.cloud found only login apps (ops-execution dev/qa/staging), wildcard certs (*.help/*.apidoc/*.kitchen.qsr.cloud with no resolvable tenant) and status.qsr.cloud; Wayback CDX was offline. Retrieved 2026-09-16. https://learn.crunchtime.com/guides/CKRG-UsingCrunchtimeKitchen/CKRG-UsingCrunchtimeKitchen.pdf · retrieved 2026-09-16 adversarially verified

The system automatically fails over to a backup printer or KDS station when a configured kitchen printer is unreachable, and alerts staff.

reliability-printer-fallback

CLAIM: automatic failover to a backup printer or KDS station when a configured kitchen printer is unreachable, and staff are alerted. VERDICT: unknown -> yes/B. NEW SURFACE: learn.crunchtime.com, an anonymous S3 static site (production; 'Code: NoSuchKey' 404 on unknown keys, no listing) that now serves the Crunchtime guides the 09-08 pass found only behind the ShareFile captcha. It is reached from the public Zendesk article 'What's New in Crunchtime Kitchen' (support.crunchtime.com/hc/en-us/articles/52287488354579), which links https://links.crunchtime.com/CKReleaseReadMe; the Crunchtime Kitchen ReadMe in turn links https://links.crunchtime.com/CKRG-UsingCrunchtimeKitchen -> learn.crunchtime.com/guides/CKRG-UsingCrunchtimeKitchen/CKRG-UsingCrunchtimeKitchen.pdf (HTTP 200 application/pdf, 14.9 MB; 'Crunchtime Kitchen Reference Guide', Document # 160_CHIG_260413, Release Version 2026.3, May 2026). No login, no captcha. EVIDENCE (verbatim, reference guide): Printer failover - 'Select backup printers order and item events. Backup printers are used if it goes down. Any items on the station will be sent to the printer along with any future items destined for that station.' (repeated in each station editor, pp. ~308, 312, 333). Cross-type failover - 'Printer station views can be selected as backup views for Video stations, and Video stations can be selected as backup options for Printer stations.' and 'When a view is marked as down or inactive, Crunchtime Host will attempt to place orders from this view onto its backup view. This provides for operational redundancy if a display unit fails.' (sic: 'Crunchtime Host' in the Kitchen guide). Automatic, with a timeout - View Manager: 'Update the Station Timeout if desired. This setting allows you to configure the number of seconds kitchen will wait before applying backup routing of items or orders when a station goes offline.' Items carry a label: 'Item from backup: Appears in the sub items column for an item that has been rerouted from a backup view.' Staff alert - Dashboard 'Station Down' element: 'Alerts kitchen staff when a station included in the current Activity Level is down. ... When any stations in the current Activity Level are offline, the indicator element displays the view name, configured caption, and appropriate Background color.' (Activity Levels contain both kitchen stations and printer stations.) Corroboration from the Release ReadMe (learn.crunchtime.com/guides/CKReleaseReadMe/CKReleaseReadMe.pdf, Release 2026.7, July 2026), ConnectSmart Kitchen 2025.4: 'This release fixes an issue with bump-to routing of items after a station has gone offline. ... the station went offline and had those items re-routed to backup views.' Server-level failover also exists: 'if the PC that is hosting the primary were to crash or go off the network, the secondary (backup) Crunchtime Kitchen Server takes over automatically.' CAVEATS: the alert is a configurable dashboard indicator, not a push/page (pager Alerts exist separately and require ControlPoint); backup routing is per-view configuration, not on by default ('To disable the backup feature for a view, select the current view as the backup view'). The prior note's finding stands that the 18 help-centre 'printer' articles are Ops Execution label printers; the decisive evidence was in the linked PDF, not the Zendesk bodies. Retrieved 2026-09-16. https://learn.crunchtime.com/guides/CKRG-UsingCrunchtimeKitchen/CKRG-UsingCrunchtimeKitchen.pdf · retrieved 2026-09-16 adversarially verified

The vendor documents its conflict-resolution behavior for edits made on two devices during a network partition (e.g. last-write-wins, merge, or operator prompt).

reliability-sync-conflict-handling

Not scored by this record.

The vendor publishes an explicit list of which features are unavailable offline (gift cards, loyalty lookup, refunds, manual card entry, text-to-pay).

reliability-offline-feature-matrix

Not scored by this record.

A public, per-component status page exists showing current and historical incident state without a login.

reliability-public-status-page

Not scored by this record.

A contractual uptime SLA with a stated percentage AND a service credit remedy is published or available in the standard agreement. differentiator

reliability-contractual-uptime-sla

Not scored by this record.

The vendor publishes written post-incident reports or root-cause summaries for major outages.

reliability-incident-postmortems

Not scored by this record.

24/7/365 live human support by phone is included in the base subscription, not sold as a premium support tier.

reliability-247-live-support

Not scored by this record.

The vendor offers in-person on-site installation and go-live support (first-party or certified dealer network), not remote-only self-install. differentiator

reliability-onsite-install

Not scored by this record.

The vendor performs the initial menu build as part of onboarding rather than leaving it entirely to the operator. differentiator

reliability-menu-build-service

Not scored by this record.

A hardware replacement/advance-exchange program with a stated turnaround time is included or purchasable.

reliability-hardware-replacement-sla

Not scored by this record.

Operators can trigger and retrieve their own data backup/restore, or the vendor publishes RPO/RTO figures for data recovery.

reliability-backup-restore

Not scored by this record.

The vendor publishes a current PCI DSS v4.0/4.0.1 Attestation of Compliance or equivalent (e.g. validated P2PE listing) covering the post-March-2025 future-dated requirements.

reliability-pci-dss-4-attestation

Not scored by this record.

Multi-factor authentication is enforceable on back-office and POS administrative logins, with role-based permissions.

reliability-mfa-role-based-access

Not scored by this record.

A public, free training library (video/LMS) and a practice/training mode on the terminal exist for staff onboarding.

reliability-self-serve-training

Not scored by this record.

Any terminal can assume the master/server role automatically if the designated primary terminal or local server fails. differentiator

reliability-failover-terminal-role

Not scored by this record.

Terminals support an automatic cellular/LTE failover for connectivity, first-party or documented.

reliability-cellular-backup

Not scored by this record.

Vendor publicly offers a month-to-month subscription with no minimum multi-year term commitment for its core POS software tier. differentiator

commercial-month-to-month-contract

Not scored by this record.

Vendor's published terms of service or MSA state no early termination fee / no liquidated damages for cancelling the software subscription before term end. differentiator

commercial-no-early-termination-fee

Not scored by this record.

The auto-renewal term and the required cancellation notice window (e.g. 30/60/90 days) are stated in publicly accessible contract terms rather than only in a signed quote.

commercial-autorenew-terms-published

Both the term and the notice window are public, in the Crunchtime Subscription Service Agreement linked from crunchtime.com/legal. Section 7, Term of Orders: 'Unless otherwise stated in an order, (i) orders and all subscriptions under them will automatically renew for additional one-year periods unless a party notifies the other of non-renewal 30 or more days before the renewal date, (ii) an automatically renewing order will remain unchanged from the prior term except for any pricing increase of which Supplier has notified Customer 30 or more days before the renewal date, and (iii) upon automatic renewal, the per-unit pricing for any Service will not increase by more than the US CPI Index All Items (CPI-U) plus 1.0% over that in the prior term, unless the prior pricing was clearly designated in the order as promotional or one-time.' The Kitchen & Host SSA at crunchtime.com/qsr-ssa carries the same clause word for word. Notably better than the bare claim requires: the renewal uplift is capped in public, not just the notice window. Renewal terms are still subordinate to the signed order ('unless otherwise stated in an order'), so a negotiated order form can override the published default. https://www.crunchtime.com/ssa · retrieved 2026-08-04

The POS software can be purchased and operated with a third-party payment processor of the operator's choice (no mandatory in-house processing lock). differentiator

commercial-processing-not-bundled

Not scored by this record.

Vendor publishes an interchange-plus (cost-plus) processing rate option with the markup stated as a specific bps + per-transaction figure, rather than only blended/flat card-present rates. differentiator

commercial-interchange-plus-published

Not scored by this record.

The processing agreement caps or prohibits unilateral vendor-initiated rate increases outside of pass-through interchange/network changes, or grants penalty-free exit on any increase. differentiator

commercial-rate-increase-clause

Not scored by this record.

Per-location and per-additional-terminal software pricing is published as specific dollar figures on the vendor's public site (not 'contact sales' only).

commercial-pricing-published

Both crunchtime.com and qsrautomations.com route every pricing path to a demo request. https://www.crunchtime.com/ · retrieved 2026-08-01

Individual modules (online ordering, KDS, loyalty, inventory, payroll, marketing) can be purchased à la carte and cancelled independently without repricing the base POS subscription. differentiator

commercial-module-unbundling

Not scored by this record.

All required terminals, KDS screens, and printers can be purchased outright at a published price, with no mandatory multi-year hardware lease or rental.

commercial-hardware-purchase-outright

RE-HOMED 2026-09-07. The previous citation, https://www.qsrautomations.com/, is a catch-all: every path on that host now returns 200 with a byte-identical 320,382-byte Crunchtime corporate homepage, invented paths included, so it could not evidence this or anything else. The verdict is unchanged and both halves are now sourced. Outright purchase is settled by the live Kitchen & Host Subscription Services Agreement (QSR Automations, LLC as Supplier, last revised 2026-05-22): "Customer may purchase Hardware from Supplier, under an order" and "Title to all Hardware (other than to the Firmware and to any intellectual property rights) passes to Customer upon delivery to Customer", F.O.B. Destination, with no minimum hardware term anywhere in the agreement. The shortfall is the published price: the complete crunchtime.com sitemap was crawled on 2026-09-07 (784 of 785 URLs retrieved, the one miss a 403 rather than a 404) and contains no pricing page, while the live Kitchen hardware catalogue lists every SKU (Elo I-Series, Kitchen Armor, HP Engage Flex Mini, Elo Backpack 4, KP-9000, KP-7500, QBracket) against a "Talk to a hardware expert" form rather than a price. https://www.crunchtime.com/qsr-ssa · retrieved 2026-09-07

Vendor documents support for at least one non-proprietary/third-party hardware option (e.g. standard iPad, Epson/Star ESC/POS printers, generic cash drawer) rather than requiring vendor-only devices. differentiator

commercial-hardware-not-locked

Not scored by this record.

One-time implementation, menu-build, onboarding, and training fees are published as specific amounts or explicitly stated as $0.

commercial-implementation-fee-published

Not scored by this record.

Operators can self-serve export their full transactional history (orders, line items, payments, labor) to CSV or a documented API without contacting support or paying a fee.

commercial-data-export-self-serve

Not scored by this record.

Guest/customer records, loyalty balances or point ledgers, and gift-card liability balances are exportable in machine-readable form by the operator. differentiator

commercial-export-customer-and-loyalty

Not scored by this record.

Contract or documentation specifies a post-termination data retrieval window (a defined number of days during which the operator can still export their data) rather than immediate cutoff. differentiator

commercial-post-termination-export-window

Not scored by this record.

Published terms explicitly state the merchant owns its transaction and customer data, and constrain the vendor's right to use or resell that data (beyond aggregated/de-identified use) for its own products or marketing. differentiator

commercial-data-ownership-clause

Not scored by this record.

The POS is source-available or open source with a documented self-hosting option (source published under an OSI or source-available license, not merely an open API).

commercial-source-available-selfhost

Not scored by this record.

Vendor documents validated P2PE or hardware-encrypted card entry plus tokenization such that the merchant's PCI scope is reduced to SAQ A / SAQ P2PE-HW, and names the applicable SAQ.

commercial-pci-p2pe-tokenization

Not scored by this record.

Vendor documents PCI DSS v4.0.1 future-dated controls in effect since 31 Mar 2025 — notably MFA for all access to the cardholder data environment including POS and back-office logins, and (for hosted ordering pages) payment-page script integrity monitoring per Req 6.4.3/11.6.1.

commercial-pci-dss-4-controls

Not scored by this record.

Vendor states it holds a current SOC 2 Type II (or ISO 27001) attestation and will provide the report under NDA via a trust center or on request.

commercial-soc2-attestation

Not scored by this record.

Product provides in-app tooling for CCPA/CPRA and GDPR data-subject requests — locating, exporting, and deleting an individual guest's records — plus a published DPA the operator can execute.

commercial-privacy-dsar-tooling

Not scored by this record.

Vendor publishes an accessibility conformance report (VPAT/ACR) claiming WCAG 2.1 AA (or later) for its self-order kiosk and consumer web-ordering surfaces, including a documented tactile/audio non-visual access mode on kiosks. differentiator

commercial-wcag-kiosk-accessibility

Not scored by this record.

POS supports card-network-compliant dual pricing / cash discount or surcharging with automatic exclusion of debit and prepaid cards from any surcharge, and required receipt and menu-board disclosure of the fee. differentiator

commercial-dual-pricing-compliant

Not scored by this record.