ConverseNow

order-capture-floor-plan-editor

Grade corrected from E to C by the 2026-08-02 adversarial pass — the cited URL is the vendor's own feature page, not third-party reporting — and the stale 2026-08-01 retrieval date refreshed to match the surrounding scope-absence sweep. Value unchanged and correct: ConverseNow's complete published product set is four voice/API products, there is no terminal, no table entity and no seating model of any kind, so a graphical floor-plan editor is absent by product scope. https://conversenow.ai/products.html · retrieved 2026-08-02 adversarially verified

order-capture-split-merge

ConverseNow's complete published product set is four voice/API products — Phone Order AI, Drive-Thru Automation, SMS AI Conversations and the Order Injection API — enumerated on its product page, with a six-page sitemap containing no other product page. There is no terminal, handheld or order-entry UI of any kind — orders are captured by voice and written into the integrated POS (Aloha, Brink, Qu, Xpient, Focus, Fiserv, Olo) — so this order-entry capability is absent by product scope rather than restricted. Re-checked 2026-08-02. https://conversenow.ai/products.html · retrieved 2026-08-02

order-capture-native-handheld

ConverseNow's complete published product set is four voice/API products — Phone Order AI, Drive-Thru Automation, SMS AI Conversations and the Order Injection API — enumerated on its product page, with a six-page sitemap containing no other product page. There is no terminal, handheld or order-entry UI of any kind — orders are captured by voice and written into the integrated POS (Aloha, Brink, Qu, Xpient, Focus, Fiserv, Olo) — so this order-entry capability is absent by product scope rather than restricted. Re-checked 2026-08-02. https://conversenow.ai/products.html · retrieved 2026-08-02

order-capture-offline-order-entry

No terminals or handhelds of any kind, so there is nothing on which to create orders when the internet is down, and no offline scope document is published. Same reasoning as reliability-offline-order-entry; the Qu edge announcement does not describe an offline order-entry surface.

order-capture-kiosk-first-party differentiator

The evidence is the bullet "Kiosk compatibility" under the Order Injection API. That supports the API/channel cells, not a first-party kiosk. ConverseNow ships no kiosk software or hardware SKU and publishes no ADA/VPAT or unattended-EMV detail. Scoring partial on a *first-party* cell from a compatibility bullet is exactly the marketing-as-capability error. adversarially verified

order-capture-drive-thru

Downgraded from partial by the 2026-08-02 adversarial pass. The claim enumerates three drive-thru workflow elements — order-point/pay-window/pickup-window separation, order sequencing or tandem-lane assignment, and pull-forward or parking-spot assignment — and none is evidenced. The Drive-Thru Automation bullets are "Reduced wait times", "Increased throughput", "Track order accuracy" and "Real-time analytics"; the December 2024 update adds a non-intervention rate and order confirmation boards. Nothing touches lane structure or vehicle sequencing, and ConverseNow ships no lane controller or timer. The existence of a drive-thru voice product is credited at digital-drivethru-ai and order-capture-voice-ai; it does not carry this cell. adversarially verified

order-capture-drive-thru-timers

Claims 25% faster order processing and 95% non-intervention, but no per-segment timer reporting is documented.

order-capture-voice-ai differentiator

Upheld by the 2026-08-02 adversarial pass against the differentiator-yes bar. The vendor's platform-update page documents the December 2024 next-generation GenAI launch "across phone, text, drive-through, and kiosks for all served brands" with "POS system integration", a 95% non-intervention rate defined as orders handled entirely by AI without live agent assistance, over 90% order accuracy and sub-second response; the May 2025 entry reports 4.55/5 satisfaction across more than a million calls and a 25% reduction in order time. A first-party voice agent whose completed orders are written into the integrated POS (Aloha, Brink, Qu, Xpient, Focus, Fiserv, Olo, ItsaCheckmate) — the claim exactly. https://conversenow.ai/insights.html · retrieved 2026-08-02 adversarially verified

order-capture-throttling differentiator

Re-assessed 2026-08-02 against everything ConverseNow publishes — its six-page site, the product page, the platform-update page, the privacy policy and the newly-published Terms of Use and end-user terms — plus the Deliverect and Olo partner listings, the Qu Intelligent Commerce launch, the Instatus status page, and probes of docs/api/developer/trust subdomains (none resolve). Nothing addresses this order-capture behaviour. This is a disclosure gap, not a determination — ConverseNow publishes no admin guide, help centre or API reference of any kind.

order-capture-scheduled-orders

Re-assessed 2026-08-02 against everything ConverseNow publishes — its six-page site, the product page, the platform-update page, the privacy policy and the newly-published Terms of Use and end-user terms — plus the Deliverect and Olo partner listings, the Qu Intelligent Commerce launch, the Instatus status page, and probes of docs/api/developer/trust subdomains (none resolve). Nothing addresses this order-capture behaviour. This is a disclosure gap, not a determination — ConverseNow publishes no admin guide, help centre or API reference of any kind.

order-capture-catering

Re-assessed 2026-08-02 against everything ConverseNow publishes — its six-page site, the product page, the platform-update page, the privacy policy and the newly-published Terms of Use and end-user terms — plus the Deliverect and Olo partner listings, the Qu Intelligent Commerce launch, the Instatus status page, and probes of docs/api/developer/trust subdomains (none resolve). Nothing addresses this order-capture behaviour. This is a disclosure gap, not a determination — ConverseNow publishes no admin guide, help centre or API reference of any kind.

order-capture-order-ready-signal differentiator

ConverseNow's complete published product set is four voice/API products — Phone Order AI, Drive-Thru Automation, SMS AI Conversations and the Order Injection API — enumerated on its product page, with a six-page sitemap containing no other product page. There is no terminal, handheld or order-entry UI of any kind — orders are captured by voice and written into the integrated POS (Aloha, Brink, Qu, Xpient, Focus, Fiserv, Olo) — so this order-entry capability is absent by product scope rather than restricted. Re-checked 2026-08-02. https://conversenow.ai/products.html · retrieved 2026-08-02

order-capture-void-comp-controls

ConverseNow's complete published product set is four voice/API products — Phone Order AI, Drive-Thru Automation, SMS AI Conversations and the Order Injection API — enumerated on its product page, with a six-page sitemap containing no other product page. There is no terminal, handheld or order-entry UI of any kind — orders are captured by voice and written into the integrated POS (Aloha, Brink, Qu, Xpient, Focus, Fiserv, Olo) — so this order-entry capability is absent by product scope rather than restricted. Re-checked 2026-08-02. https://conversenow.ai/products.html · retrieved 2026-08-02

menu-pricing-nested-modifiers

Consumes the integrated POS menu; modifier-tree depth handling is not documented.

menu-pricing-modifier-price-by-parent-size

Re-assessed 2026-08-02 against everything ConverseNow publishes — its six-page site, the product page, the platform-update page, the privacy policy and the newly-published Terms of Use and end-user terms — plus the Deliverect and Olo partner listings, the Qu Intelligent Commerce launch, the Instatus status page, and probes of docs/api/developer/trust subdomains (none resolve). Nothing addresses this menu or pricing behaviour. ConverseNow consumes the POS menu, so the handling may well exist upstream, but ConverseNow publishes no description of how it reads, renders or enforces it in conversation. This is a disclosure gap, not a determination — ConverseNow publishes no admin guide, help centre or API reference of any kind.

menu-pricing-topping-quantity-tiers

Re-assessed 2026-08-02 against everything ConverseNow publishes — its six-page site, the product page, the platform-update page, the privacy policy and the newly-published Terms of Use and end-user terms — plus the Deliverect and Olo partner listings, the Qu Intelligent Commerce launch, the Instatus status page, and probes of docs/api/developer/trust subdomains (none resolve). Nothing addresses this menu or pricing behaviour. ConverseNow consumes the POS menu, so the handling may well exist upstream, but ConverseNow publishes no description of how it reads, renders or enforces it in conversation. This is a disclosure gap, not a determination — ConverseNow publishes no admin guide, help centre or API reference of any kind.

menu-pricing-size-style-matrix differentiator

Re-assessed 2026-08-02 against everything ConverseNow publishes — its six-page site, the product page, the platform-update page, the privacy policy and the newly-published Terms of Use and end-user terms — plus the Deliverect and Olo partner listings, the Qu Intelligent Commerce launch, the Instatus status page, and probes of docs/api/developer/trust subdomains (none resolve). Nothing addresses this menu or pricing behaviour. ConverseNow consumes the POS menu, so the handling may well exist upstream, but ConverseNow publishes no description of how it reads, renders or enforces it in conversation. This is a disclosure gap, not a determination — ConverseNow publishes no admin guide, help centre or API reference of any kind.

menu-pricing-included-allowance differentiator

Re-assessed 2026-08-02 against everything ConverseNow publishes — its six-page site, the product page, the platform-update page, the privacy policy and the newly-published Terms of Use and end-user terms — plus the Deliverect and Olo partner listings, the Qu Intelligent Commerce launch, the Instatus status page, and probes of docs/api/developer/trust subdomains (none resolve). Nothing addresses this menu or pricing behaviour. ConverseNow consumes the POS menu, so the handling may well exist upstream, but ConverseNow publishes no description of how it reads, renders or enforces it in conversation. This is a disclosure gap, not a determination — ConverseNow publishes no admin guide, help centre or API reference of any kind.

menu-pricing-combos

Re-assessed 2026-08-02 against everything ConverseNow publishes — its six-page site, the product page, the platform-update page, the privacy policy and the newly-published Terms of Use and end-user terms — plus the Deliverect and Olo partner listings, the Qu Intelligent Commerce launch, the Instatus status page, and probes of docs/api/developer/trust subdomains (none resolve). Nothing addresses this menu or pricing behaviour. ConverseNow consumes the POS menu, so the handling may well exist upstream, but ConverseNow publishes no description of how it reads, renders or enforces it in conversation. This is a disclosure gap, not a determination — ConverseNow publishes no admin guide, help centre or API reference of any kind.

menu-pricing-upsell-prompts differentiator

Upheld by the 2026-08-02 adversarial pass, which re-retrieved the source: "Upsell Logic" is adjustable "by time, order size, or guest behavior", alongside "A/B test strategies, analyze launches, and optimize operations". Real configuration, but on axes orthogonal to the claim. Shortfall: no per-item configuration, no per-channel scoping, and no vendor-reported attach rate on the prompts. This is the single cell where conversational upsell is credited — digital-upsell-engine and guest-loyalty-ai-offer-recommendation were scored off the same sentence and are now no and unknown respectively. https://conversenow.ai/products.html · retrieved 2026-08-02 adversarially verified

menu-pricing-86-propagation

Re-assessed 2026-08-02 against everything ConverseNow publishes — its six-page site, the product page, the platform-update page, the privacy policy and the newly-published Terms of Use and end-user terms — plus the Deliverect and Olo partner listings, the Qu Intelligent Commerce launch, the Instatus status page, and probes of docs/api/developer/trust subdomains (none resolve). Nothing addresses this menu or pricing behaviour. ConverseNow consumes the POS menu, so the handling may well exist upstream, but ConverseNow publishes no description of how it reads, renders or enforces it in conversation. This is a disclosure gap, not a determination — ConverseNow publishes no admin guide, help centre or API reference of any kind.

menu-pricing-countdown-auto-86 differentiator

Re-assessed 2026-08-02 against everything ConverseNow publishes — its six-page site, the product page, the platform-update page, the privacy policy and the newly-published Terms of Use and end-user terms — plus the Deliverect and Olo partner listings, the Qu Intelligent Commerce launch, the Instatus status page, and probes of docs/api/developer/trust subdomains (none resolve). Nothing addresses this menu or pricing behaviour. ConverseNow consumes the POS menu, so the handling may well exist upstream, but ConverseNow publishes no description of how it reads, renders or enforces it in conversation. This is a disclosure gap, not a determination — ConverseNow publishes no admin guide, help centre or API reference of any kind.

menu-pricing-dayparting

Re-assessed 2026-08-02 against everything ConverseNow publishes — its six-page site, the product page, the platform-update page, the privacy policy and the newly-published Terms of Use and end-user terms — plus the Deliverect and Olo partner listings, the Qu Intelligent Commerce launch, the Instatus status page, and probes of docs/api/developer/trust subdomains (none resolve). Nothing addresses this menu or pricing behaviour. ConverseNow consumes the POS menu, so the handling may well exist upstream, but ConverseNow publishes no description of how it reads, renders or enforces it in conversation. This is a disclosure gap, not a determination — ConverseNow publishes no admin guide, help centre or API reference of any kind.

menu-pricing-channel-price-books

Re-assessed 2026-08-02 against everything ConverseNow publishes — its six-page site, the product page, the platform-update page, the privacy policy and the newly-published Terms of Use and end-user terms — plus the Deliverect and Olo partner listings, the Qu Intelligent Commerce launch, the Instatus status page, and probes of docs/api/developer/trust subdomains (none resolve). Nothing addresses this menu or pricing behaviour. ConverseNow consumes the POS menu, so the handling may well exist upstream, but ConverseNow publishes no description of how it reads, renders or enforces it in conversation. This is a disclosure gap, not a determination — ConverseNow publishes no admin guide, help centre or API reference of any kind.

menu-pricing-dual-pricing differentiator

ConverseNow's complete published product set is four voice/API products — Phone Order AI, Drive-Thru Automation, SMS AI Conversations and the Order Injection API — enumerated on its product page, with a six-page sitemap containing no other product page. It owns no menu or pricing engine; it reads the menu of the POS it plugs into. This menu capability is absent by product scope rather than restricted. Re-checked 2026-08-02. https://conversenow.ai/products.html · retrieved 2026-08-02

menu-pricing-versioning-effective-dates differentiator

Re-assessed 2026-08-02 against everything ConverseNow publishes — its six-page site, the product page, the platform-update page, the privacy policy and the newly-published Terms of Use and end-user terms — plus the Deliverect and Olo partner listings, the Qu Intelligent Commerce launch, the Instatus status page, and probes of docs/api/developer/trust subdomains (none resolve). Nothing addresses this menu or pricing behaviour. ConverseNow consumes the POS menu, so the handling may well exist upstream, but ConverseNow publishes no description of how it reads, renders or enforces it in conversation. This is a disclosure gap, not a determination — ConverseNow publishes no admin guide, help centre or API reference of any kind.

menu-pricing-franchise-hierarchy differentiator

Supported only by the single line "Menu, pricing, and behavior tuned by region/store" — the same line already used for multi-location-local-override-policy. One sentence cannot establish a corporate/franchise hierarchy with inheritance. Keep the override cell at partial; this one is unknown. adversarially verified

menu-pricing-allergen-nutrition

Re-assessed 2026-08-02 against everything ConverseNow publishes — its six-page site, the product page, the platform-update page, the privacy policy and the newly-published Terms of Use and end-user terms — plus the Deliverect and Olo partner listings, the Qu Intelligent Commerce launch, the Instatus status page, and probes of docs/api/developer/trust subdomains (none resolve). Nothing addresses this menu or pricing behaviour. ConverseNow consumes the POS menu, so the handling may well exist upstream, but ConverseNow publishes no description of how it reads, renders or enforces it in conversation. This is a disclosure gap, not a determination — ConverseNow publishes no admin guide, help centre or API reference of any kind.

menu-pricing-recipe-linkage differentiator

ConverseNow's complete published product set is four voice/API products — Phone Order AI, Drive-Thru Automation, SMS AI Conversations and the Order Injection API — enumerated on its product page, with a six-page sitemap containing no other product page. It owns no menu or pricing engine; it reads the menu of the POS it plugs into. This menu capability is absent by product scope rather than restricted. Re-checked 2026-08-02. https://conversenow.ai/products.html · retrieved 2026-08-02

menu-pricing-3p-menu-push

ItsaCheckmate is listed as an integration, but ConverseNow does not own or publish menus to marketplaces.

menu-pricing-dynamic-pricing

Re-assessed 2026-08-02 against everything ConverseNow publishes — its six-page site, the product page, the platform-update page, the privacy policy and the newly-published Terms of Use and end-user terms — plus the Deliverect and Olo partner listings, the Qu Intelligent Commerce launch, the Instatus status page, and probes of docs/api/developer/trust subdomains (none resolve). Nothing addresses this menu or pricing behaviour. ConverseNow consumes the POS menu, so the handling may well exist upstream, but ConverseNow publishes no description of how it reads, renders or enforces it in conversation. This is a disclosure gap, not a determination — ConverseNow publishes no admin guide, help centre or API reference of any kind.

digital-first-party-web

ConverseNow's complete published product set is four voice/API products — Phone Order AI, Drive-Thru Automation, SMS AI Conversations and the Order Injection API — enumerated on its product page, with a six-page sitemap containing no other product page. There is no first-party web or app ordering surface, no digital checkout and no guest account system; the ordering surfaces are voice and text. This digital-ordering capability is absent by product scope rather than restricted. Re-checked 2026-08-02. https://conversenow.ai/products.html · retrieved 2026-08-02

digital-menu-single-source

No web ordering surface of its own; it reads the POS menu for voice only.

digital-native-app differentiator

ConverseNow's complete published product set is four voice/API products — Phone Order AI, Drive-Thru Automation, SMS AI Conversations and the Order Injection API — enumerated on its product page, with a six-page sitemap containing no other product page. There is no first-party web or app ordering surface, no digital checkout and no guest account system; the ordering surfaces are voice and text. This digital-ordering capability is absent by product scope rather than restricted. Re-checked 2026-08-02. https://conversenow.ai/products.html · retrieved 2026-08-02

digital-account-saved-payment

Re-assessed 2026-08-02 against everything ConverseNow publishes — its six-page site, the product page, the platform-update page, the privacy policy and the newly-published Terms of Use and end-user terms — plus the Deliverect and Olo partner listings, the Qu Intelligent Commerce launch, the Instatus status page, and probes of docs/api/developer/trust subdomains (none resolve). Nothing addresses this digital-ordering behaviour. This is a disclosure gap, not a determination — ConverseNow publishes no admin guide, help centre or API reference of any kind.

digital-upsell-engine differentiator

Downgraded from partial by the 2026-08-02 adversarial pass. The upsell configuration is real but conversational — "Upsell Logic" by time, order size or guest behavior, with A/B testing — and is credited once, at menu-pricing-upsell-prompts. This claim is scoped to a digital checkout surface presenting suggestions with attach-rate reporting, and ConverseNow operates no such surface: the enumerated product set is four voice/API products, and digital-first-party-web, digital-native-app and digital-qr-table are all scored no on that same enumeration. Absent by product scope, not merely undocumented. https://conversenow.ai/products.html · retrieved 2026-08-02 adversarially verified

digital-scheduled-pacing

Re-assessed 2026-08-02 against everything ConverseNow publishes — its six-page site, the product page, the platform-update page, the privacy policy and the newly-published Terms of Use and end-user terms — plus the Deliverect and Olo partner listings, the Qu Intelligent Commerce launch, the Instatus status page, and probes of docs/api/developer/trust subdomains (none resolve). Nothing addresses this digital-ordering behaviour. This is a disclosure gap, not a determination — ConverseNow publishes no admin guide, help centre or API reference of any kind.

digital-fulfillment-modes

Re-assessed 2026-08-02 against everything ConverseNow publishes — its six-page site, the product page, the platform-update page, the privacy policy and the newly-published Terms of Use and end-user terms — plus the Deliverect and Olo partner listings, the Qu Intelligent Commerce launch, the Instatus status page, and probes of docs/api/developer/trust subdomains (none resolve). Nothing addresses this digital-ordering behaviour. This is a disclosure gap, not a determination — ConverseNow publishes no admin guide, help centre or API reference of any kind.

digital-qr-table

ConverseNow's complete published product set is four voice/API products — Phone Order AI, Drive-Thru Automation, SMS AI Conversations and the Order Injection API — enumerated on its product page, with a six-page sitemap containing no other product page. There is no first-party web or app ordering surface, no digital checkout and no guest account system; the ordering surfaces are voice and text. This digital-ordering capability is absent by product scope rather than restricted. Re-checked 2026-08-02. https://conversenow.ai/products.html · retrieved 2026-08-02

digital-kiosk differentiator

Downgraded from partial by the 2026-08-02 adversarial pass. The claim requires the vendor to ship a self-order kiosk with POS-equivalent menu and modifier logic, an accessibility-compliant UI and unattended EMV. The only kiosk evidence is the bullet "Kiosk compatibility" under the Order Injection API, plus kiosks named as one channel the GenAI voice platform was deployed across — third-party kiosks running ConverseNow's voice layer. ConverseNow ships no kiosk software or hardware SKU and publishes no ADA/VPAT or unattended-EMV detail. Aligned with the sibling cell order-capture-kiosk-first-party, which was downgraded to unknown on the same bullet. adversarially verified

digital-group-ordering

ConverseNow's complete published product set is four voice/API products — Phone Order AI, Drive-Thru Automation, SMS AI Conversations and the Order Injection API — enumerated on its product page, with a six-page sitemap containing no other product page. There is no first-party web or app ordering surface, no digital checkout and no guest account system; the ordering surfaces are voice and text. This digital-ordering capability is absent by product scope rather than restricted. Re-checked 2026-08-02. https://conversenow.ai/products.html · retrieved 2026-08-02

digital-catering-portal differentiator

ConverseNow's complete published product set is four voice/API products — Phone Order AI, Drive-Thru Automation, SMS AI Conversations and the Order Injection API — enumerated on its product page, with a six-page sitemap containing no other product page. There is no first-party web or app ordering surface, no digital checkout and no guest account system; the ordering surfaces are voice and text. This digital-ordering capability is absent by product scope rather than restricted. Re-checked 2026-08-02. https://conversenow.ai/products.html · retrieved 2026-08-02

digital-voice-ai-phone differentiator

Re-sourced onto vendor platform-update documentation. Phone Order AI is the company's founding product and its actual business; the May 2025 release documents live inbound phone handling at scale (one million-plus calls, 4.55/5 satisfaction, 25% faster order processing) with completed orders injected into the integrated POS rather than transcribed by staff. Corroborated by the Valyant acquisition release and trade coverage. https://conversenow.ai/insights.html · retrieved 2026-08-02 adversarially verified

digital-drivethru-ai

Upheld by the 2026-08-02 adversarial pass from the vendor's own platform-update page rather than press coverage. Drive-through is one of the four channels covered by the December 2024 GenAI launch "for all served brands", operating at a 95% non-intervention rate stated as orders completed without live agent assistance, with real-time order confirmation boards integrated with POS systems. The human-escalation path is corroborated from the partner side by Deliverect: "flexible deployment (full automation or assist mode)". Capability originates with the Valyant AI acquisition of 2024-07-09. https://conversenow.ai/insights.html · retrieved 2026-08-02 adversarially verified

digital-sms-ordering

Upgraded from partial by the 2026-08-02 adversarial pass on evidence the prior passes did not use. SMS AI Conversations is one of four enumerated first-party products ("Easy text ordering", "Order status updates"), and the December 2024 platform update puts text into production rather than merely naming it: the next-generation GenAI platform was launched "across phone, text, drive-through, and kiosks for all served brands", with "POS system integration". Conversational text ordering that lands in the POS is the whole of this claim. Outstanding disclosure gaps that fall outside it: no 10DLC or consent-handling detail, no described payment-capture path over SMS, and no separate SMS product documentation. https://conversenow.ai/insights.html · retrieved 2026-08-02 adversarially verified

digital-google-order differentiator

ConverseNow's complete published product set is four voice/API products — Phone Order AI, Drive-Thru Automation, SMS AI Conversations and the Order Injection API — enumerated on its product page, with a six-page sitemap containing no other product page. There is no first-party web or app ordering surface, no digital checkout and no guest account system; the ordering surfaces are voice and text. This digital-ordering capability is absent by product scope rather than restricted. Re-checked 2026-08-02. https://conversenow.ai/products.html · retrieved 2026-08-02

digital-apple-business-connect

ConverseNow's complete published product set is four voice/API products — Phone Order AI, Drive-Thru Automation, SMS AI Conversations and the Order Injection API — enumerated on its product page, with a six-page sitemap containing no other product page. There is no first-party web or app ordering surface, no digital checkout and no guest account system; the ordering surfaces are voice and text. This digital-ordering capability is absent by product scope rather than restricted. Re-checked 2026-08-02. https://conversenow.ai/products.html · retrieved 2026-08-02

digital-loyalty-attach

Re-assessed 2026-08-02 against everything ConverseNow publishes — its six-page site, the product page, the platform-update page, the privacy policy and the newly-published Terms of Use and end-user terms — plus the Deliverect and Olo partner listings, the Qu Intelligent Commerce launch, the Instatus status page, and probes of docs/api/developer/trust subdomains (none resolve). Nothing addresses this digital-ordering behaviour. This is a disclosure gap, not a determination — ConverseNow publishes no admin guide, help centre or API reference of any kind.

digital-subscriptions

ConverseNow's complete published product set is four voice/API products — Phone Order AI, Drive-Thru Automation, SMS AI Conversations and the Order Injection API — enumerated on its product page, with a six-page sitemap containing no other product page. There is no first-party web or app ordering surface, no digital checkout and no guest account system; the ordering surfaces are voice and text. This digital-ordering capability is absent by product scope rather than restricted. Re-checked 2026-08-02. https://conversenow.ai/products.html · retrieved 2026-08-02

digital-promo-parity

Unknown re-confirmed by the 2026-08-02 adversarial pass, on corrected grounds. The prior pass could not locate the cited language and downgraded partly for that reason; the language is in fact on the product page — promotional management via configurable "Coupons/Discounts" with options to "honor vs offer, optimizing for local deals" — and the original citation was accurate. It still does not reach the claim, which requires a discount defined once to be honoured identically across POS, kiosk and first-party digital with channel eligibility controls. ConverseNow operates none of those as ordering surfaces, promotions are defined in the POS, and whether the voice agent honours or offers a coupon says nothing about cross-channel parity or eligibility control. adversarially verified

digital-guest-data-ownership differentiator

Privacy policy positions ConverseNow as controller and routes guest rights through the restaurant; no operator bulk export documented. https://conversenow.ai/privacy-policy.html · retrieved 2026-08-01

digital-checkout-pci-sca

Re-assessed 2026-08-02 against everything ConverseNow publishes — its six-page site, the product page, the platform-update page, the privacy policy and the newly-published Terms of Use and end-user terms — plus the Deliverect and Olo partner listings, the Qu Intelligent Commerce launch, the Instatus status page, and probes of docs/api/developer/trust subdomains (none resolve). Nothing addresses this digital-ordering behaviour. This is a disclosure gap, not a determination — ConverseNow publishes no admin guide, help centre or API reference of any kind.

digital-surcharge-transparency differentiator

ConverseNow's complete published product set is four voice/API products — Phone Order AI, Drive-Thru Automation, SMS AI Conversations and the Order Injection API — enumerated on its product page, with a six-page sitemap containing no other product page. There is no first-party web or app ordering surface, no digital checkout and no guest account system; the ordering surfaces are voice and text. This digital-ordering capability is absent by product scope rather than restricted. Re-checked 2026-08-02. https://conversenow.ai/products.html · retrieved 2026-08-02

guest-loyalty-unified-profile

Recycles the same "Personalized AI memory" bullet. Nothing documents a guest profile store, cross-channel identity merge, dedup, or operator access to profiles. Repeat-caller recall in a voice session is not a unified profile. adversarially verified

guest-loyalty-thirdparty-identity-attach differentiator

ConverseNow's complete published product set is four voice/API products — Phone Order AI, Drive-Thru Automation, SMS AI Conversations and the Order Injection API — enumerated on its product page, with a six-page sitemap containing no other product page. There is no loyalty, CRM, segmentation or campaign product; guest data handling is governed by the privacy policy and routed through the Parent Restaurant Organization rather than exposed as operator tooling. This guest-marketing capability is absent by product scope rather than restricted. Re-checked 2026-08-02. https://conversenow.ai/products.html · retrieved 2026-08-02

guest-loyalty-accrual-models

ConverseNow's complete published product set is four voice/API products — Phone Order AI, Drive-Thru Automation, SMS AI Conversations and the Order Injection API — enumerated on its product page, with a six-page sitemap containing no other product page. There is no loyalty, CRM, segmentation or campaign product; guest data handling is governed by the privacy policy and routed through the Parent Restaurant Organization rather than exposed as operator tooling. This guest-marketing capability is absent by product scope rather than restricted. Re-checked 2026-08-02. https://conversenow.ai/products.html · retrieved 2026-08-02

guest-loyalty-tiers differentiator

ConverseNow's complete published product set is four voice/API products — Phone Order AI, Drive-Thru Automation, SMS AI Conversations and the Order Injection API — enumerated on its product page, with a six-page sitemap containing no other product page. There is no loyalty, CRM, segmentation or campaign product; guest data handling is governed by the privacy policy and routed through the Parent Restaurant Organization rather than exposed as operator tooling. This guest-marketing capability is absent by product scope rather than restricted. Re-checked 2026-08-02. https://conversenow.ai/products.html · retrieved 2026-08-02

guest-loyalty-offline-behavior differentiator

ConverseNow's complete published product set is four voice/API products — Phone Order AI, Drive-Thru Automation, SMS AI Conversations and the Order Injection API — enumerated on its product page, with a six-page sitemap containing no other product page. There is no loyalty, CRM, segmentation or campaign product; guest data handling is governed by the privacy policy and routed through the Parent Restaurant Organization rather than exposed as operator tooling. This guest-marketing capability is absent by product scope rather than restricted. Re-checked 2026-08-02. https://conversenow.ai/products.html · retrieved 2026-08-02

guest-loyalty-offer-stacking-rules differentiator

Re-assessed 2026-08-02 against everything ConverseNow publishes — its six-page site, the product page, the platform-update page, the privacy policy and the newly-published Terms of Use and end-user terms — plus the Deliverect and Olo partner listings, the Qu Intelligent Commerce launch, the Instatus status page, and probes of docs/api/developer/trust subdomains (none resolve). Nothing addresses this guest-data or marketing behaviour. This is a disclosure gap, not a determination — ConverseNow publishes no admin guide, help centre or API reference of any kind.

guest-loyalty-targeted-offers differentiator

Upsell can key off guest behavior, but no audience-definition or offer-issuance tooling is documented.

guest-loyalty-rfm-segmentation differentiator

ConverseNow's complete published product set is four voice/API products — Phone Order AI, Drive-Thru Automation, SMS AI Conversations and the Order Injection API — enumerated on its product page, with a six-page sitemap containing no other product page. There is no loyalty, CRM, segmentation or campaign product; guest data handling is governed by the privacy policy and routed through the Parent Restaurant Organization rather than exposed as operator tooling. This guest-marketing capability is absent by product scope rather than restricted. Re-checked 2026-08-02. https://conversenow.ai/products.html · retrieved 2026-08-02

guest-loyalty-lifecycle-automation

ConverseNow's complete published product set is four voice/API products — Phone Order AI, Drive-Thru Automation, SMS AI Conversations and the Order Injection API — enumerated on its product page, with a six-page sitemap containing no other product page. There is no loyalty, CRM, segmentation or campaign product; guest data handling is governed by the privacy policy and routed through the Parent Restaurant Organization rather than exposed as operator tooling. This guest-marketing capability is absent by product scope rather than restricted. Re-checked 2026-08-02. https://conversenow.ai/products.html · retrieved 2026-08-02

guest-loyalty-native-email-sms differentiator

Downgraded from partial by the 2026-08-02 adversarial pass. The claim requires both email and SMS campaigns sent natively. The SMS half rests entirely on the bullet "Promotional messaging" with no list management, segmentation, scheduling or send reporting described. The email half fails on positive enumeration: ConverseNow lists its channels twice — four products on the product page and "phone, text, drive-through, and kiosks" in the December 2024 platform update — and email appears in neither, with no marketing or campaign product in the six-page sitemap. https://conversenow.ai/products.html · retrieved 2026-08-02 adversarially verified

guest-loyalty-consent-management

The verify-pass downgrade stands and the newly-located end-user terms do not disturb it. The only consent artefact ConverseNow publishes is blanket and non-granular: "YOUR PHONE CALLS AND VOICE INTERACTIONS WILL BE RECORDED, MONITORED, AND ANALYZED TO IMPROVE OUR VOICE AI SOFTWARE. BY USING THE SERVICE, YOU CONSENT ... IF YOU DO NOT WANT TO CONSENT ... DO NOT USE THE SERVICE." That is consent-by-use for recording, not what the claim asks about — per-channel marketing consent captured with timestamp and source, with revocation honoured by any reasonable means. No operator-facing consent record, revocation handling or marketing-preference store is documented either way. adversarially verified

guest-loyalty-10dlc-registration

Re-assessed 2026-08-02 against everything ConverseNow publishes — its six-page site, the product page, the platform-update page, the privacy policy and the newly-published Terms of Use and end-user terms — plus the Deliverect and Olo partner listings, the Qu Intelligent Commerce launch, the Instatus status page, and probes of docs/api/developer/trust subdomains (none resolve). Nothing addresses this guest-data or marketing behaviour. This is a disclosure gap, not a determination — ConverseNow publishes no admin guide, help centre or API reference of any kind.

guest-loyalty-campaign-attribution differentiator

Re-assessed 2026-08-02 against everything ConverseNow publishes — its six-page site, the product page, the platform-update page, the privacy policy and the newly-published Terms of Use and end-user terms — plus the Deliverect and Olo partner listings, the Qu Intelligent Commerce launch, the Instatus status page, and probes of docs/api/developer/trust subdomains (none resolve). Nothing addresses this guest-data or marketing behaviour. This is a disclosure gap, not a determination — ConverseNow publishes no admin guide, help centre or API reference of any kind.

guest-loyalty-data-export-portability differentiator

No self-serve guest export documented; privacy requests are manual and routed through the restaurant organization.

guest-loyalty-cdp-event-api differentiator

Re-assessed 2026-08-02 against everything ConverseNow publishes — its six-page site, the product page, the platform-update page, the privacy policy and the newly-published Terms of Use and end-user terms — plus the Deliverect and Olo partner listings, the Qu Intelligent Commerce launch, the Instatus status page, and probes of docs/api/developer/trust subdomains (none resolve). Nothing addresses this guest-data or marketing behaviour. This is a disclosure gap, not a determination — ConverseNow publishes no admin guide, help centre or API reference of any kind.

guest-loyalty-review-capture-routing differentiator

ConverseNow's complete published product set is four voice/API products — Phone Order AI, Drive-Thru Automation, SMS AI Conversations and the Order Injection API — enumerated on its product page, with a six-page sitemap containing no other product page. There is no loyalty, CRM, segmentation or campaign product; guest data handling is governed by the privacy policy and routed through the Parent Restaurant Organization rather than exposed as operator tooling. This guest-marketing capability is absent by product scope rather than restricted. Re-checked 2026-08-02. https://conversenow.ai/products.html · retrieved 2026-08-02

guest-loyalty-referral-program

ConverseNow's complete published product set is four voice/API products — Phone Order AI, Drive-Thru Automation, SMS AI Conversations and the Order Injection API — enumerated on its product page, with a six-page sitemap containing no other product page. There is no loyalty, CRM, segmentation or campaign product; guest data handling is governed by the privacy policy and routed through the Parent Restaurant Organization rather than exposed as operator tooling. This guest-marketing capability is absent by product scope rather than restricted. Re-checked 2026-08-02. https://conversenow.ai/products.html · retrieved 2026-08-02

guest-loyalty-wallet-pass differentiator

ConverseNow's complete published product set is four voice/API products — Phone Order AI, Drive-Thru Automation, SMS AI Conversations and the Order Injection API — enumerated on its product page, with a six-page sitemap containing no other product page. There is no loyalty, CRM, segmentation or campaign product; guest data handling is governed by the privacy policy and routed through the Parent Restaurant Organization rather than exposed as operator tooling. This guest-marketing capability is absent by product scope rather than restricted. Re-checked 2026-08-02. https://conversenow.ai/products.html · retrieved 2026-08-02

guest-loyalty-privacy-rights-tooling

Downgraded from partial by the 2026-08-02 adversarial pass. The claim asks for admin tooling to fulfil guest access and deletion requests with deletion propagating to loyalty and marketing records. The privacy policy documents a vendor-run manual process, not a tool: requests arrive by email or phone, are routed through the "Parent Restaurant Organization", and are answered within 30 days for access and 45-90 days for deletion. No operator-facing screen, lookup, export or propagation behaviour is described, and the product holds no loyalty or marketing record store for deletion to propagate to. adversarially verified

guest-loyalty-redemption-fraud-controls

ConverseNow's complete published product set is four voice/API products — Phone Order AI, Drive-Thru Automation, SMS AI Conversations and the Order Injection API — enumerated on its product page, with a six-page sitemap containing no other product page. There is no loyalty, CRM, segmentation or campaign product; guest data handling is governed by the privacy policy and routed through the Parent Restaurant Organization rather than exposed as operator tooling. This guest-marketing capability is absent by product scope rather than restricted. Re-checked 2026-08-02. https://conversenow.ai/products.html · retrieved 2026-08-02

guest-loyalty-ai-offer-recommendation differentiator

Third cell scored off the same two marketing bullets ("AI memory" + "configure upsell by time/order size/guest behavior"). Rule-configured upsell with A/B testing is already credited at menu-pricing-upsell-prompts; there is no documented model-driven offer *recommendation* or offer-content generation. Double-counting one marketing line across three cells inflates the profile. adversarially verified

guest-loyalty-stored-value-gift

ConverseNow's complete published product set is four voice/API products — Phone Order AI, Drive-Thru Automation, SMS AI Conversations and the Order Injection API — enumerated on its product page, with a six-page sitemap containing no other product page. There is no loyalty, CRM, segmentation or campaign product; guest data handling is governed by the privacy policy and routed through the Parent Restaurant Organization rather than exposed as operator tooling. This guest-marketing capability is absent by product scope rather than restricted. Re-checked 2026-08-02. https://conversenow.ai/products.html · retrieved 2026-08-02

reporting-realtime-dashboard

An analytics surface is implied by A/B testing and launch analysis claims, but no dashboard is documented or shown.

reporting-eod-closeout

ConverseNow's complete published product set is four voice/API products — Phone Order AI, Drive-Thru Automation, SMS AI Conversations and the Order Injection API — enumerated on its product page, with a six-page sitemap containing no other product page. Reporting is confined to in-product voice and conversation analytics; there is no sales, cash, labor or product-mix reporting layer, because ConverseNow does not own the transaction. This reporting capability is absent by product scope rather than restricted. Re-checked 2026-08-02. https://conversenow.ai/products.html · retrieved 2026-08-02

reporting-pmix-modifier-level

Re-assessed 2026-08-02 against everything ConverseNow publishes — its six-page site, the product page, the platform-update page, the privacy policy and the newly-published Terms of Use and end-user terms — plus the Deliverect and Olo partner listings, the Qu Intelligent Commerce launch, the Instatus status page, and probes of docs/api/developer/trust subdomains (none resolve). Nothing addresses this reporting behaviour. An operator console plainly exists — upsell configuration, A/B tests and analytics are all described — but not one screenshot, field list, export format or retention figure for it is published. This is a disclosure gap, not a determination — ConverseNow publishes no admin guide, help centre or API reference of any kind.

reporting-comps-voids-audit

ConverseNow's complete published product set is four voice/API products — Phone Order AI, Drive-Thru Automation, SMS AI Conversations and the Order Injection API — enumerated on its product page, with a six-page sitemap containing no other product page. Reporting is confined to in-product voice and conversation analytics; there is no sales, cash, labor or product-mix reporting layer, because ConverseNow does not own the transaction. This reporting capability is absent by product scope rather than restricted. Re-checked 2026-08-02. https://conversenow.ai/products.html · retrieved 2026-08-02

reporting-cash-over-short

ConverseNow's complete published product set is four voice/API products — Phone Order AI, Drive-Thru Automation, SMS AI Conversations and the Order Injection API — enumerated on its product page, with a six-page sitemap containing no other product page. Reporting is confined to in-product voice and conversation analytics; there is no sales, cash, labor or product-mix reporting layer, because ConverseNow does not own the transaction. This reporting capability is absent by product scope rather than restricted. Re-checked 2026-08-02. https://conversenow.ai/products.html · retrieved 2026-08-02

reporting-labor-productivity

ConverseNow's complete published product set is four voice/API products — Phone Order AI, Drive-Thru Automation, SMS AI Conversations and the Order Injection API — enumerated on its product page, with a six-page sitemap containing no other product page. Reporting is confined to in-product voice and conversation analytics; there is no sales, cash, labor or product-mix reporting layer, because ConverseNow does not own the transaction. This reporting capability is absent by product scope rather than restricted. Re-checked 2026-08-02. https://conversenow.ai/products.html · retrieved 2026-08-02

reporting-channel-profitability differentiator

ConverseNow's complete published product set is four voice/API products — Phone Order AI, Drive-Thru Automation, SMS AI Conversations and the Order Injection API — enumerated on its product page, with a six-page sitemap containing no other product page. Reporting is confined to in-product voice and conversation analytics; there is no sales, cash, labor or product-mix reporting layer, because ConverseNow does not own the transaction. This reporting capability is absent by product scope rather than restricted. Re-checked 2026-08-02. https://conversenow.ai/products.html · retrieved 2026-08-02

reporting-multiloc-drilldown differentiator

Re-assessed 2026-08-02 against everything ConverseNow publishes — its six-page site, the product page, the platform-update page, the privacy policy and the newly-published Terms of Use and end-user terms — plus the Deliverect and Olo partner listings, the Qu Intelligent Commerce launch, the Instatus status page, and probes of docs/api/developer/trust subdomains (none resolve). Nothing addresses this reporting behaviour. An operator console plainly exists — upsell configuration, A/B tests and analytics are all described — but not one screenshot, field list, export format or retention figure for it is published. This is a disclosure gap, not a determination — ConverseNow publishes no admin guide, help centre or API reference of any kind.

reporting-custom-report-builder differentiator

Re-assessed 2026-08-02 against everything ConverseNow publishes — its six-page site, the product page, the platform-update page, the privacy policy and the newly-published Terms of Use and end-user terms — plus the Deliverect and Olo partner listings, the Qu Intelligent Commerce launch, the Instatus status page, and probes of docs/api/developer/trust subdomains (none resolve). Nothing addresses this reporting behaviour. An operator console plainly exists — upsell configuration, A/B tests and analytics are all described — but not one screenshot, field list, export format or retention figure for it is published. This is a disclosure gap, not a determination — ConverseNow publishes no admin guide, help centre or API reference of any kind.

reporting-scheduled-delivery

Re-assessed 2026-08-02 against everything ConverseNow publishes — its six-page site, the product page, the platform-update page, the privacy policy and the newly-published Terms of Use and end-user terms — plus the Deliverect and Olo partner listings, the Qu Intelligent Commerce launch, the Instatus status page, and probes of docs/api/developer/trust subdomains (none resolve). Nothing addresses this reporting behaviour. An operator console plainly exists — upsell configuration, A/B tests and analytics are all described — but not one screenshot, field list, export format or retention figure for it is published. This is a disclosure gap, not a determination — ConverseNow publishes no admin guide, help centre or API reference of any kind.

reporting-raw-warehouse-export differentiator

Re-assessed 2026-08-02 against everything ConverseNow publishes — its six-page site, the product page, the platform-update page, the privacy policy and the newly-published Terms of Use and end-user terms — plus the Deliverect and Olo partner listings, the Qu Intelligent Commerce launch, the Instatus status page, and probes of docs/api/developer/trust subdomains (none resolve). Nothing addresses this reporting behaviour. An operator console plainly exists — upsell configuration, A/B tests and analytics are all described — but not one screenshot, field list, export format or retention figure for it is published. This is a disclosure gap, not a determination — ConverseNow publishes no admin guide, help centre or API reference of any kind.

reporting-public-api differentiator

No public REST or GraphQL reference covering orders, payments, menu or labor, and no route to self-service credentials. Developer subdomains do not resolve (probed 2026-08-02); the status page confirms an "API Server" component exists internally, but nothing about it is published and integration is partner-gated through sales. https://conversenow.ai/products.html · retrieved 2026-08-02

reporting-webhooks differentiator

Re-assessed 2026-08-02 against everything ConverseNow publishes — its six-page site, the product page, the platform-update page, the privacy policy and the newly-published Terms of Use and end-user terms — plus the Deliverect and Olo partner listings, the Qu Intelligent Commerce launch, the Instatus status page, and probes of docs/api/developer/trust subdomains (none resolve). Nothing addresses this reporting behaviour. An operator console plainly exists — upsell configuration, A/B tests and analytics are all described — but not one screenshot, field list, export format or retention figure for it is published. This is a disclosure gap, not a determination — ConverseNow publishes no admin guide, help centre or API reference of any kind.

reporting-api-not-upcharged differentiator

Re-assessed 2026-08-02 against everything ConverseNow publishes — its six-page site, the product page, the platform-update page, the privacy policy and the newly-published Terms of Use and end-user terms — plus the Deliverect and Olo partner listings, the Qu Intelligent Commerce launch, the Instatus status page, and probes of docs/api/developer/trust subdomains (none resolve). Nothing addresses this reporting behaviour. An operator console plainly exists — upsell configuration, A/B tests and analytics are all described — but not one screenshot, field list, export format or retention figure for it is published. This is a disclosure gap, not a determination — ConverseNow publishes no admin guide, help centre or API reference of any kind.

reporting-tier-paywall differentiator

No published plan tiers at all, so tier gating cannot be assessed.

reporting-history-retention differentiator

Privacy policy cites up to 1 year for personal data; transaction/call-record retention for reporting is unstated.

reporting-anomaly-alerts differentiator

Re-assessed 2026-08-02 against everything ConverseNow publishes — its six-page site, the product page, the platform-update page, the privacy policy and the newly-published Terms of Use and end-user terms — plus the Deliverect and Olo partner listings, the Qu Intelligent Commerce launch, the Instatus status page, and probes of docs/api/developer/trust subdomains (none resolve). Nothing addresses this reporting behaviour. An operator console plainly exists — upsell configuration, A/B tests and analytics are all described — but not one screenshot, field list, export format or retention figure for it is published. This is a disclosure gap, not a determination — ConverseNow publishes no admin guide, help centre or API reference of any kind.

reporting-nl-query

Re-assessed 2026-08-02 against everything ConverseNow publishes — its six-page site, the product page, the platform-update page, the privacy policy and the newly-published Terms of Use and end-user terms — plus the Deliverect and Olo partner listings, the Qu Intelligent Commerce launch, the Instatus status page, and probes of docs/api/developer/trust subdomains (none resolve). Nothing addresses this reporting behaviour. An operator console plainly exists — upsell configuration, A/B tests and analytics are all described — but not one screenshot, field list, export format or retention figure for it is published. This is a disclosure gap, not a determination — ConverseNow publishes no admin guide, help centre or API reference of any kind.

reporting-guest-cohorts differentiator

Re-assessed 2026-08-02 against everything ConverseNow publishes — its six-page site, the product page, the platform-update page, the privacy policy and the newly-published Terms of Use and end-user terms — plus the Deliverect and Olo partner listings, the Qu Intelligent Commerce launch, the Instatus status page, and probes of docs/api/developer/trust subdomains (none resolve). Nothing addresses this reporting behaviour. An operator console plainly exists — upsell configuration, A/B tests and analytics are all described — but not one screenshot, field list, export format or retention figure for it is published. This is a disclosure gap, not a determination — ConverseNow publishes no admin guide, help centre or API reference of any kind.

reporting-sales-forecast differentiator

ConverseNow's complete published product set is four voice/API products — Phone Order AI, Drive-Thru Automation, SMS AI Conversations and the Order Injection API — enumerated on its product page, with a six-page sitemap containing no other product page. Reporting is confined to in-product voice and conversation analytics; there is no sales, cash, labor or product-mix reporting layer, because ConverseNow does not own the transaction. This reporting capability is absent by product scope rather than restricted. Re-checked 2026-08-02. https://conversenow.ai/products.html · retrieved 2026-08-02

reporting-tip-tax-compliance

ConverseNow's complete published product set is four voice/API products — Phone Order AI, Drive-Thru Automation, SMS AI Conversations and the Order Injection API — enumerated on its product page, with a six-page sitemap containing no other product page. Reporting is confined to in-product voice and conversation analytics; there is no sales, cash, labor or product-mix reporting layer, because ConverseNow does not own the transaction. This reporting capability is absent by product scope rather than restricted. Re-checked 2026-08-02. https://conversenow.ai/products.html · retrieved 2026-08-02

multi-location-org-hierarchy

Re-assessed 2026-08-02 against everything ConverseNow publishes — its six-page site, the product page, the platform-update page, the privacy policy and the newly-published Terms of Use and end-user terms — plus the Deliverect and Olo partner listings, the Qu Intelligent Commerce launch, the Instatus status page, and probes of docs/api/developer/trust subdomains (none resolve). Nothing addresses this multi-location or enterprise-administration behaviour. The privacy policy distinguishes a Parent Restaurant Organization from its Franchisee, which implies some tenancy model, but no permission or hierarchy model is published. This is a disclosure gap, not a determination — ConverseNow publishes no admin guide, help centre or API reference of any kind.

multi-location-central-menu-publish

Menus live in the integrated POS; ConverseNow does not author or publish them.

multi-location-local-override-policy differentiator

Upheld by the 2026-08-02 adversarial pass, which confirmed the sentence on the product page: "Menu, pricing, and behavior tuned by region/store." That establishes centrally configured per-store menu and price variation — the override half. Shortfall: the lock half is entirely absent. No field-level lock model, no statement of which attributes a store may edit and which corporate freezes, and no admin documentation of any kind; the menu itself lives in the integrated POS. Resting on one marketing sentence, this cell should not be inflated toward yes without an admin guide that does not exist. https://conversenow.ai/products.html · retrieved 2026-08-02 adversarially verified

multi-location-price-zones

ConverseNow's complete published product set is four voice/API products — Phone Order AI, Drive-Thru Automation, SMS AI Conversations and the Order Injection API — enumerated on its product page, with a six-page sitemap containing no other product page. Menus, prices, tax and gift/loyalty balances live in the POS, so the enterprise constructs this claim describes are not ConverseNow's to publish or enforce. This multi-location capability is absent by product scope rather than restricted. Re-checked 2026-08-02. https://conversenow.ai/products.html · retrieved 2026-08-02

multi-location-scheduled-publish differentiator

Re-assessed 2026-08-02 against everything ConverseNow publishes — its six-page site, the product page, the platform-update page, the privacy policy and the newly-published Terms of Use and end-user terms — plus the Deliverect and Olo partner listings, the Qu Intelligent Commerce launch, the Instatus status page, and probes of docs/api/developer/trust subdomains (none resolve). Nothing addresses this multi-location or enterprise-administration behaviour. The privacy policy distinguishes a Parent Restaurant Organization from its Franchisee, which implies some tenancy model, but no permission or hierarchy model is published. This is a disclosure gap, not a determination — ConverseNow publishes no admin guide, help centre or API reference of any kind.

multi-location-new-store-template differentiator

Re-assessed 2026-08-02 against everything ConverseNow publishes — its six-page site, the product page, the platform-update page, the privacy policy and the newly-published Terms of Use and end-user terms — plus the Deliverect and Olo partner listings, the Qu Intelligent Commerce launch, the Instatus status page, and probes of docs/api/developer/trust subdomains (none resolve). Nothing addresses this multi-location or enterprise-administration behaviour. The privacy policy distinguishes a Parent Restaurant Organization from its Franchisee, which implies some tenancy model, but no permission or hierarchy model is published. This is a disclosure gap, not a determination — ConverseNow publishes no admin guide, help centre or API reference of any kind.

multi-location-corp-vs-franchisee-roles differentiator

Privacy policy distinguishes the Parent Restaurant Organization from its Franchisee, but no permission model is published.

multi-location-royalty-calculation differentiator

ConverseNow's complete published product set is four voice/API products — Phone Order AI, Drive-Thru Automation, SMS AI Conversations and the Order Injection API — enumerated on its product page, with a six-page sitemap containing no other product page. Menus, prices, tax and gift/loyalty balances live in the POS, so the enterprise constructs this claim describes are not ConverseNow's to publish or enforce. This multi-location capability is absent by product scope rather than restricted. Re-checked 2026-08-02. https://conversenow.ai/products.html · retrieved 2026-08-02

multi-location-royalty-collection

ConverseNow's complete published product set is four voice/API products — Phone Order AI, Drive-Thru Automation, SMS AI Conversations and the Order Injection API — enumerated on its product page, with a six-page sitemap containing no other product page. Menus, prices, tax and gift/loyalty balances live in the POS, so the enterprise constructs this claim describes are not ConverseNow's to publish or enforce. This multi-location capability is absent by product scope rather than restricted. Re-checked 2026-08-02. https://conversenow.ai/products.html · retrieved 2026-08-02

multi-location-consolidated-reporting

Re-assessed 2026-08-02 against everything ConverseNow publishes — its six-page site, the product page, the platform-update page, the privacy policy and the newly-published Terms of Use and end-user terms — plus the Deliverect and Olo partner listings, the Qu Intelligent Commerce launch, the Instatus status page, and probes of docs/api/developer/trust subdomains (none resolve). Nothing addresses this multi-location or enterprise-administration behaviour. The privacy policy distinguishes a Parent Restaurant Organization from its Franchisee, which implies some tenancy model, but no permission or hierarchy model is published. This is a disclosure gap, not a determination — ConverseNow publishes no admin guide, help centre or API reference of any kind.

multi-location-normalized-item-rollup differentiator

Re-assessed 2026-08-02 against everything ConverseNow publishes — its six-page site, the product page, the platform-update page, the privacy policy and the newly-published Terms of Use and end-user terms — plus the Deliverect and Olo partner listings, the Qu Intelligent Commerce launch, the Instatus status page, and probes of docs/api/developer/trust subdomains (none resolve). Nothing addresses this multi-location or enterprise-administration behaviour. The privacy policy distinguishes a Parent Restaurant Organization from its Franchisee, which implies some tenancy model, but no permission or hierarchy model is published. This is a disclosure gap, not a determination — ConverseNow publishes no admin guide, help centre or API reference of any kind.

multi-location-cross-location-giftcard

ConverseNow's complete published product set is four voice/API products — Phone Order AI, Drive-Thru Automation, SMS AI Conversations and the Order Injection API — enumerated on its product page, with a six-page sitemap containing no other product page. Menus, prices, tax and gift/loyalty balances live in the POS, so the enterprise constructs this claim describes are not ConverseNow's to publish or enforce. This multi-location capability is absent by product scope rather than restricted. Re-checked 2026-08-02. https://conversenow.ai/products.html · retrieved 2026-08-02

multi-location-cross-location-loyalty

ConverseNow's complete published product set is four voice/API products — Phone Order AI, Drive-Thru Automation, SMS AI Conversations and the Order Injection API — enumerated on its product page, with a six-page sitemap containing no other product page. Menus, prices, tax and gift/loyalty balances live in the POS, so the enterprise constructs this claim describes are not ConverseNow's to publish or enforce. This multi-location capability is absent by product scope rather than restricted. Re-checked 2026-08-02. https://conversenow.ai/products.html · retrieved 2026-08-02

multi-location-multi-brand differentiator

Re-assessed 2026-08-02 against everything ConverseNow publishes — its six-page site, the product page, the platform-update page, the privacy policy and the newly-published Terms of Use and end-user terms — plus the Deliverect and Olo partner listings, the Qu Intelligent Commerce launch, the Instatus status page, and probes of docs/api/developer/trust subdomains (none resolve). Nothing addresses this multi-location or enterprise-administration behaviour. The privacy policy distinguishes a Parent Restaurant Organization from its Franchisee, which implies some tenancy model, but no permission or hierarchy model is published. This is a disclosure gap, not a determination — ConverseNow publishes no admin guide, help centre or API reference of any kind.

multi-location-multi-tax-jurisdiction

ConverseNow's complete published product set is four voice/API products — Phone Order AI, Drive-Thru Automation, SMS AI Conversations and the Order Injection API — enumerated on its product page, with a six-page sitemap containing no other product page. Menus, prices, tax and gift/loyalty balances live in the POS, so the enterprise constructs this claim describes are not ConverseNow's to publish or enforce. This multi-location capability is absent by product scope rather than restricted. Re-checked 2026-08-02. https://conversenow.ai/products.html · retrieved 2026-08-02

multi-location-multi-currency-locale

New evidence narrows this without resolving it: Deliverect's integration listing shows ConverseNow live in five countries (Australia, Canada, Mexico, United Kingdom, United States), and the vendor documents multilingual conversation including Spanish. Nothing states that locations in different currencies can sit inside one enterprise account, and no consolidated reporting currency or FX conversion is described anywhere.

multi-location-config-audit-log differentiator

Re-assessed 2026-08-02 against everything ConverseNow publishes — its six-page site, the product page, the platform-update page, the privacy policy and the newly-published Terms of Use and end-user terms — plus the Deliverect and Olo partner listings, the Qu Intelligent Commerce launch, the Instatus status page, and probes of docs/api/developer/trust subdomains (none resolve). Nothing addresses this multi-location or enterprise-administration behaviour. The privacy policy distinguishes a Parent Restaurant Organization from its Franchisee, which implies some tenancy model, but no permission or hierarchy model is published. This is a disclosure gap, not a determination — ConverseNow publishes no admin guide, help centre or API reference of any kind.

multi-location-enterprise-sso differentiator

Re-assessed 2026-08-02 against everything ConverseNow publishes — its six-page site, the product page, the platform-update page, the privacy policy and the newly-published Terms of Use and end-user terms — plus the Deliverect and Olo partner listings, the Qu Intelligent Commerce launch, the Instatus status page, and probes of docs/api/developer/trust subdomains (none resolve). Nothing addresses this multi-location or enterprise-administration behaviour. The privacy policy distinguishes a Parent Restaurant Organization from its Franchisee, which implies some tenancy model, but no permission or hierarchy model is published. This is a disclosure gap, not a determination — ConverseNow publishes no admin guide, help centre or API reference of any kind.

multi-location-enterprise-api differentiator

Re-assessed 2026-08-02 against everything ConverseNow publishes — its six-page site, the product page, the platform-update page, the privacy policy and the newly-published Terms of Use and end-user terms — plus the Deliverect and Olo partner listings, the Qu Intelligent Commerce launch, the Instatus status page, and probes of docs/api/developer/trust subdomains (none resolve). Nothing addresses this multi-location or enterprise-administration behaviour. The privacy policy distinguishes a Parent Restaurant Organization from its Franchisee, which implies some tenancy model, but no permission or hierarchy model is published. This is a disclosure gap, not a determination — ConverseNow publishes no admin guide, help centre or API reference of any kind.

multi-location-central-labor-policy

ConverseNow's complete published product set is four voice/API products — Phone Order AI, Drive-Thru Automation, SMS AI Conversations and the Order Injection API — enumerated on its product page, with a six-page sitemap containing no other product page. Menus, prices, tax and gift/loyalty balances live in the POS, so the enterprise constructs this claim describes are not ConverseNow's to publish or enforce. This multi-location capability is absent by product scope rather than restricted. Re-checked 2026-08-02. https://conversenow.ai/products.html · retrieved 2026-08-02

extensibility-public-api-docs

No self-serve reference exists. The sitemap lists six pages, none developer-facing; docs.conversenow.ai, api.conversenow.ai, developer.conversenow.ai and developers.conversenow.ai all fail to resolve when probed 2026-08-02, while status.conversenow.ai does resolve, so the probe itself is sound. The only artefact is a product tile named "Order Injection API" whose entire specification is four bullets. Access runs through "Book a Consultation". https://conversenow.ai/products.html · retrieved 2026-08-02

extensibility-api-access-cost differentiator

Re-assessed 2026-08-02 against everything ConverseNow publishes — its six-page site, the product page, the platform-update page, the privacy policy and the newly-published Terms of Use and end-user terms — plus the Deliverect and Olo partner listings, the Qu Intelligent Commerce launch, the Instatus status page, and probes of docs/api/developer/trust subdomains (none resolve). Nothing addresses this API behaviour. The Order Injection API is named as a product but has no published specification, auth model, versioning policy or rate limits, and access runs through sales. This is a disclosure gap, not a determination — ConverseNow publishes no admin guide, help centre or API reference of any kind.

extensibility-partner-revshare

No public partner program or commercial terms published.

extensibility-free-sandbox differentiator

Re-assessed 2026-08-02 against everything ConverseNow publishes — its six-page site, the product page, the platform-update page, the privacy policy and the newly-published Terms of Use and end-user terms — plus the Deliverect and Olo partner listings, the Qu Intelligent Commerce launch, the Instatus status page, and probes of docs/api/developer/trust subdomains (none resolve). Nothing addresses this API behaviour. The Order Injection API is named as a product but has no published specification, auth model, versioning policy or rate limits, and access runs through sales. This is a disclosure gap, not a determination — ConverseNow publishes no admin guide, help centre or API reference of any kind.

extensibility-oauth-partner-apps

Re-assessed 2026-08-02 against everything ConverseNow publishes — its six-page site, the product page, the platform-update page, the privacy policy and the newly-published Terms of Use and end-user terms — plus the Deliverect and Olo partner listings, the Qu Intelligent Commerce launch, the Instatus status page, and probes of docs/api/developer/trust subdomains (none resolve). Nothing addresses this API behaviour. The Order Injection API is named as a product but has no published specification, auth model, versioning policy or rate limits, and access runs through sales. This is a disclosure gap, not a determination — ConverseNow publishes no admin guide, help centre or API reference of any kind.

extensibility-webhooks-push

Re-assessed 2026-08-02 against everything ConverseNow publishes — its six-page site, the product page, the platform-update page, the privacy policy and the newly-published Terms of Use and end-user terms — plus the Deliverect and Olo partner listings, the Qu Intelligent Commerce launch, the Instatus status page, and probes of docs/api/developer/trust subdomains (none resolve). Nothing addresses this API behaviour. The Order Injection API is named as a product but has no published specification, auth model, versioning policy or rate limits, and access runs through sales. This is a disclosure gap, not a determination — ConverseNow publishes no admin guide, help centre or API reference of any kind.

extensibility-webhook-reliability differentiator

Re-assessed 2026-08-02 against everything ConverseNow publishes — its six-page site, the product page, the platform-update page, the privacy policy and the newly-published Terms of Use and end-user terms — plus the Deliverect and Olo partner listings, the Qu Intelligent Commerce launch, the Instatus status page, and probes of docs/api/developer/trust subdomains (none resolve). Nothing addresses this API behaviour. The Order Injection API is named as a product but has no published specification, auth model, versioning policy or rate limits, and access runs through sales. This is a disclosure gap, not a determination — ConverseNow publishes no admin guide, help centre or API reference of any kind.

extensibility-order-injection-api

Downgraded from partial by the 2026-08-02 adversarial pass, which found the cell scored off a product name rather than the product. The claim wants a public write API accepting externally originated orders into the POS as first-class tickets that fire to KDS and printers and land in reporting. The Order Injection API runs the other direction — "Mobile app integration", "Kiosk compatibility", "Custom workflows" — a third-party UI driving ConverseNow's voice ordering engine, on a platform that owns no POS. It is also not public: no specification, auth model, versioning policy, rate limit or changelog, and docs., api., developer. and developers.conversenow.ai do not resolve. Unknown rather than no because status.conversenow.ai monitors an "API Server" and a "POS Server", so an interface exists; nothing published establishes what it does. adversarially verified

extensibility-menu-write-api differentiator

ConverseNow's complete published product set is four voice/API products — Phone Order AI, Drive-Thru Automation, SMS AI Conversations and the Order Injection API — enumerated on its product page, with a six-page sitemap containing no other product page. Its integration surface is inbound-to-POS: it writes orders into other systems and publishes no menu-write, accounting, payroll or symmetric-read API. This extensibility capability is absent by product scope rather than restricted. Re-checked 2026-08-02. https://conversenow.ai/products.html · retrieved 2026-08-02

extensibility-data-symmetry differentiator

ConverseNow's complete published product set is four voice/API products — Phone Order AI, Drive-Thru Automation, SMS AI Conversations and the Order Injection API — enumerated on its product page, with a six-page sitemap containing no other product page. Its integration surface is inbound-to-POS: it writes orders into other systems and publishes no menu-write, accounting, payroll or symmetric-read API. This extensibility capability is absent by product scope rather than restricted. Re-checked 2026-08-02. https://conversenow.ai/products.html · retrieved 2026-08-02

extensibility-published-rate-limits

Re-assessed 2026-08-02 against everything ConverseNow publishes — its six-page site, the product page, the platform-update page, the privacy policy and the newly-published Terms of Use and end-user terms — plus the Deliverect and Olo partner listings, the Qu Intelligent Commerce launch, the Instatus status page, and probes of docs/api/developer/trust subdomains (none resolve). Nothing addresses this API behaviour. The Order Injection API is named as a product but has no published specification, auth model, versioning policy or rate limits, and access runs through sales. This is a disclosure gap, not a determination — ConverseNow publishes no admin guide, help centre or API reference of any kind.

extensibility-doordash-preferred differentiator

Verified independently: the 2026 DPIP roster is Checkmate, Chowly, Deliverect, Otter, PAR, Qu, Square, Stream, Toast, UrbanPiper. ConverseNow is absent. Score correct, but the dossier asserted 'documented' with no URL — supplying it here. https://about.doordash.com/en-us/news/doordash-preferred-integrations-program-2026 · retrieved 2026-08-01 adversarially verified

extensibility-first-party-delivery-integrations differentiator

ConverseNow's complete published product set is four voice/API products — Phone Order AI, Drive-Thru Automation, SMS AI Conversations and the Order Injection API — enumerated on its product page, with a six-page sitemap containing no other product page. Its integration surface is inbound-to-POS: it writes orders into other systems and publishes no menu-write, accounting, payroll or symmetric-read API. This extensibility capability is absent by product scope rather than restricted. Re-checked 2026-08-02. https://conversenow.ai/products.html · retrieved 2026-08-02

extensibility-middleware-compatibility

Value re-confirmed by the 2026-08-02 adversarial pass, with the shortfall replaced. Two of the five named middlewares are attested, not one: Deliverect lists ConverseNow in its own integration catalogue, live in Australia, Canada, Mexico, the United Kingdom and the United States, and a November 2023 joint announcement describes the ItsaCheckmate partnership as letting ConverseNow "integrate its AI-powered ordering platform quickly and easily with dozens of POS systems". The shortfall that actually caps this cell is directional: the claim asks whether the POS is a supported endpoint these platforms route orders to, and ConverseNow is the order source using them as its own POS-integration layer. It owns no POS endpoint for anyone to route to. https://www.deliverect.com/en-us/integrations/converse-now · retrieved 2026-08-02 adversarially verified

extensibility-accounting-connectors

ConverseNow's complete published product set is four voice/API products — Phone Order AI, Drive-Thru Automation, SMS AI Conversations and the Order Injection API — enumerated on its product page, with a six-page sitemap containing no other product page. Its integration surface is inbound-to-POS: it writes orders into other systems and publishes no menu-write, accounting, payroll or symmetric-read API. This extensibility capability is absent by product scope rather than restricted. Re-checked 2026-08-02. https://conversenow.ai/products.html · retrieved 2026-08-02

extensibility-payroll-export

ConverseNow's complete published product set is four voice/API products — Phone Order AI, Drive-Thru Automation, SMS AI Conversations and the Order Injection API — enumerated on its product page, with a six-page sitemap containing no other product page. Its integration surface is inbound-to-POS: it writes orders into other systems and publishes no menu-write, accounting, payroll or symmetric-read API. This extensibility capability is absent by product scope rather than restricted. Re-checked 2026-08-02. https://conversenow.ai/products.html · retrieved 2026-08-02

extensibility-bi-data-warehouse differentiator

Re-assessed 2026-08-02 against everything ConverseNow publishes — its six-page site, the product page, the platform-update page, the privacy policy and the newly-published Terms of Use and end-user terms — plus the Deliverect and Olo partner listings, the Qu Intelligent Commerce launch, the Instatus status page, and probes of docs/api/developer/trust subdomains (none resolve). Nothing addresses this API behaviour. The Order Injection API is named as a product but has no published specification, auth model, versioning policy or rate limits, and access runs through sales. This is a disclosure gap, not a determination — ConverseNow publishes no admin guide, help centre or API reference of any kind.

extensibility-app-marketplace

Integrations are a static logo list of nine POS/ordering partners; no browsable self-install marketplace.

extensibility-custom-fields-scripting

Re-assessed 2026-08-02 against everything ConverseNow publishes — its six-page site, the product page, the platform-update page, the privacy policy and the newly-published Terms of Use and end-user terms — plus the Deliverect and Olo partner listings, the Qu Intelligent Commerce launch, the Instatus status page, and probes of docs/api/developer/trust subdomains (none resolve). Nothing addresses this API behaviour. The Order Injection API is named as a product but has no published specification, auth model, versioning policy or rate limits, and access runs through sales. This is a disclosure gap, not a determination — ConverseNow publishes no admin guide, help centre or API reference of any kind.

extensibility-headless-embedded

Upheld by the 2026-08-02 adversarial pass as the one cell where the Order Injection API is scored in the direction it actually runs: a third-party UI driving an ordering engine by API, marketed as "Mobile app integration", "Kiosk compatibility", "Real-time ordering" and "Custom workflows". Two shortfalls: no specification, auth model, versioning policy or rate limit is published and no developer subdomain resolves; and the engine being driven is a voice ordering engine that writes into a third-party POS, not a POS transaction engine of ConverseNow's own. https://conversenow.ai/products.html · retrieved 2026-08-02 adversarially verified

extensibility-api-versioning-deprecation

No API changelog or deprecation policy published. Product release notes exist but cover the voice platform only.

extensibility-data-portability-exit differentiator

Re-assessed 2026-08-02 against everything ConverseNow publishes — its six-page site, the product page, the platform-update page, the privacy policy and the newly-published Terms of Use and end-user terms — plus the Deliverect and Olo partner listings, the Qu Intelligent Commerce launch, the Instatus status page, and probes of docs/api/developer/trust subdomains (none resolve). Nothing addresses this API behaviour. The Order Injection API is named as a product but has no published specification, auth model, versioning policy or rate limits, and access runs through sales. This is a disclosure gap, not a determination — ConverseNow publishes no admin guide, help centre or API reference of any kind.

reliability-offline-order-entry

ConverseNow ships no terminal, so on-terminal order entry during a WAN outage does not exist as a path. Its four enumerated products are phone AI, drive-thru AI, SMS AI and an order-injection API, all of which write into someone else's POS. The one documented fallback is human pickup: staff take the call. The April 2026 Qu edge-native announcement concerns where the voice stack executes, not an offline terminal, and is recorded at reliability-local-transaction-engine.

reliability-offline-card-auth differentiator

ConverseNow's complete published product set is four voice/API products — Phone Order AI, Drive-Thru Automation, SMS AI Conversations and the Order Injection API — enumerated on its product page, with a six-page sitemap containing no other product page. It operates no terminal, card path, LAN or printer, so the terminal-level resilience behaviours this claim describes have no surface to exist on; the documented fallback when the AI cannot handle a call is human pickup. Absent by product scope rather than restricted. Re-checked 2026-08-02. https://conversenow.ai/products.html · retrieved 2026-08-02

reliability-offline-decline-liability differentiator

ConverseNow's complete published product set is four voice/API products — Phone Order AI, Drive-Thru Automation, SMS AI Conversations and the Order Injection API — enumerated on its product page, with a six-page sitemap containing no other product page. It operates no terminal, card path, LAN or printer, so the terminal-level resilience behaviours this claim describes have no surface to exist on; the documented fallback when the AI cannot handle a call is human pickup. Absent by product scope rather than restricted. Re-checked 2026-08-02. https://conversenow.ai/products.html · retrieved 2026-08-02

reliability-lan-degraded-multi-terminal differentiator

ConverseNow's complete published product set is four voice/API products — Phone Order AI, Drive-Thru Automation, SMS AI Conversations and the Order Injection API — enumerated on its product page, with a six-page sitemap containing no other product page. It operates no terminal, card path, LAN or printer, so the terminal-level resilience behaviours this claim describes have no surface to exist on; the documented fallback when the AI cannot handle a call is human pickup. Absent by product scope rather than restricted. Re-checked 2026-08-02. https://conversenow.ai/products.html · retrieved 2026-08-02

reliability-local-transaction-engine differentiator

Downgraded from partial by the 2026-08-02 adversarial pass after retrieving the Qu release directly. Its only ConverseNow sentence is "Qu will partner with Bites and ConverseNow to enable direct AI and voice ordering, with every order flowing into the POS" — the edge language ("ICP embeds native intelligence directly in the store, at the edge") describes Qu's own platform, names no discrete edge server and marks no on-premise component generally available. The one ConverseNow-attributed edge statement is a LinkedIn marketing post about running ASR, LLM and TTS on-device: the speech stack, not the ordering path, which the same release places in the POS. The claim requires the vendor to document a local transaction engine for the ordering path; ConverseNow documents nothing, and a partner press release plus a social post is not documentation. adversarially verified

reliability-offline-kds-printing

ConverseNow's complete published product set is four voice/API products — Phone Order AI, Drive-Thru Automation, SMS AI Conversations and the Order Injection API — enumerated on its product page, with a six-page sitemap containing no other product page. It operates no terminal, card path, LAN or printer, so the terminal-level resilience behaviours this claim describes have no surface to exist on; the documented fallback when the AI cannot handle a call is human pickup. Absent by product scope rather than restricted. Re-checked 2026-08-02. https://conversenow.ai/products.html · retrieved 2026-08-02

reliability-printer-fallback

ConverseNow's complete published product set is four voice/API products — Phone Order AI, Drive-Thru Automation, SMS AI Conversations and the Order Injection API — enumerated on its product page, with a six-page sitemap containing no other product page. It operates no terminal, card path, LAN or printer, so the terminal-level resilience behaviours this claim describes have no surface to exist on; the documented fallback when the AI cannot handle a call is human pickup. Absent by product scope rather than restricted. Re-checked 2026-08-02. https://conversenow.ai/products.html · retrieved 2026-08-02

reliability-sync-conflict-handling

ConverseNow's complete published product set is four voice/API products — Phone Order AI, Drive-Thru Automation, SMS AI Conversations and the Order Injection API — enumerated on its product page, with a six-page sitemap containing no other product page. It operates no terminal, card path, LAN or printer, so the terminal-level resilience behaviours this claim describes have no surface to exist on; the documented fallback when the AI cannot handle a call is human pickup. Absent by product scope rather than restricted. Re-checked 2026-08-02. https://conversenow.ai/products.html · retrieved 2026-08-02

reliability-offline-feature-matrix

No published offline feature matrix. The documented fallback is human pickup: staff can take any call at any time.

reliability-public-status-page

Upheld by the 2026-08-02 adversarial pass, loaded independently with no credentials. A public Instatus page lists three components — API Server, POS Server and a Downstream Services group — each with its own state and a 100.0% uptime figure, plus "No notices reported for the past 7 days", a link to 90 days of notice history, and subscription by email, Slack or Microsoft Teams. Per-component, current and historical, no login. Caveat for readers: the page is not linked from conversenow.ai and does not appear in its sitemap — it was found by subdomain probe, so an operator would not discover it unaided. https://status.conversenow.ai/ · retrieved 2026-08-02 adversarially verified

reliability-contractual-uptime-sla differentiator

The published Terms of Use disclaim the opposite of an SLA: "THE PLATFORM AND SERVICES ARE PROVIDED ON AN 'AS IS' AND 'AS AVAILABLE' BASIS", and ConverseNow does "NOT WARRANT THAT ... THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE." No uptime percentage, no service-credit remedy and no support/SLA section appear anywhere in the document; liability is capped at fees paid in the prior twelve months. https://conversenow.ai/terms-and-conditions.html · retrieved 2026-08-02

reliability-incident-postmortems

The Instatus page carries only a rolling notice feed ("No notices reported for the past 7 days") with no incident write-ups, and the vendor site publishes platform release notes (Dec 2024, May 2025) but no root-cause or post-incident reports. Notices are not postmortems. https://status.conversenow.ai/ · retrieved 2026-08-02

reliability-247-live-support

Downgraded from partial. The only evidence is a homepage marketing tile ("24/7 Service", "24-hour-a-day live support") which in context most plausibly describes the AI answering guest calls around the clock rather than human support for the operator. The Terms of Use retrieved 2026-08-02 contains no support section, no support hours, no response targets and no SLA, and expressly warrants nothing. Whether live human phone support is included in the base subscription cannot be determined.

reliability-onsite-install differentiator

Re-assessed 2026-08-02 against everything ConverseNow publishes — its six-page site, the product page, the platform-update page, the privacy policy and the newly-published Terms of Use and end-user terms — plus the Deliverect and Olo partner listings, the Qu Intelligent Commerce launch, the Instatus status page, and probes of docs/api/developer/trust subdomains (none resolve). Nothing addresses this operational or security posture. This is a disclosure gap, not a determination — ConverseNow publishes no admin guide, help centre or API reference of any kind.

reliability-menu-build-service differentiator

Inferring a vendor-run professional-services menu-build offering from the phrase "tuned by region/store" is speculation. No onboarding, implementation, or menu-build service is described anywhere on the site, and the researcher concedes process and cost are unstated. adversarially verified

reliability-hardware-replacement-sla

ConverseNow's complete published product set is four voice/API products — Phone Order AI, Drive-Thru Automation, SMS AI Conversations and the Order Injection API — enumerated on its product page, with a six-page sitemap containing no other product page. It operates no terminal, card path, LAN or printer, so the terminal-level resilience behaviours this claim describes have no surface to exist on; the documented fallback when the AI cannot handle a call is human pickup. Absent by product scope rather than restricted. Re-checked 2026-08-02. https://conversenow.ai/products.html · retrieved 2026-08-02

reliability-backup-restore

Re-assessed 2026-08-02 against everything ConverseNow publishes — its six-page site, the product page, the platform-update page, the privacy policy and the newly-published Terms of Use and end-user terms — plus the Deliverect and Olo partner listings, the Qu Intelligent Commerce launch, the Instatus status page, and probes of docs/api/developer/trust subdomains (none resolve). Nothing addresses this operational or security posture. This is a disclosure gap, not a determination — ConverseNow publishes no admin guide, help centre or API reference of any kind.

reliability-pci-dss-4-attestation

No AOC, validated P2PE listing or trust center is published (trust.conversenow.ai does not resolve, probed 2026-08-02), and the Terms of Use disclaims security warranties. This matters more than usual here: the litigation record establishes that the AI takes payment card details over the phone, so cardholder data is in scope, yet nothing about compliance posture is public.

reliability-mfa-role-based-access

Re-assessed 2026-08-02 against everything ConverseNow publishes — its six-page site, the product page, the platform-update page, the privacy policy and the newly-published Terms of Use and end-user terms — plus the Deliverect and Olo partner listings, the Qu Intelligent Commerce launch, the Instatus status page, and probes of docs/api/developer/trust subdomains (none resolve). Nothing addresses this operational or security posture. This is a disclosure gap, not a determination — ConverseNow publishes no admin guide, help centre or API reference of any kind.

reliability-self-serve-training

No public training library or terminal training mode; there is no terminal.

reliability-failover-terminal-role differentiator

ConverseNow's complete published product set is four voice/API products — Phone Order AI, Drive-Thru Automation, SMS AI Conversations and the Order Injection API — enumerated on its product page, with a six-page sitemap containing no other product page. It operates no terminal, card path, LAN or printer, so the terminal-level resilience behaviours this claim describes have no surface to exist on; the documented fallback when the AI cannot handle a call is human pickup. Absent by product scope rather than restricted. Re-checked 2026-08-02. https://conversenow.ai/products.html · retrieved 2026-08-02

reliability-cellular-backup

ConverseNow's complete published product set is four voice/API products — Phone Order AI, Drive-Thru Automation, SMS AI Conversations and the Order Injection API — enumerated on its product page, with a six-page sitemap containing no other product page. It operates no terminal, card path, LAN or printer, so the terminal-level resilience behaviours this claim describes have no surface to exist on; the documented fallback when the AI cannot handle a call is human pickup. Absent by product scope rather than restricted. Re-checked 2026-08-02. https://conversenow.ai/products.html · retrieved 2026-08-02

commercial-month-to-month-contract differentiator

Still unknown, now with the actual terms in hand rather than a sitemap. Terms of Use section 5 offers billing "on a monthly, quarterly or annual basis", but billing frequency is not term length, and the document contains no Term section — the commitment is set in the order form, which is not public. Nothing publicly offers or forecloses a month-to-month subscription. adversarially verified

commercial-no-early-termination-fee differentiator

Upheld by the 2026-08-02 adversarial pass, which enumerated all thirteen Terms of Use headings — Services, Customer Obligations, Access, Privacy and Confidentiality, Service Fees and Billing Methods, Limitation of Warranties, Limitations of Liability, Indemnification, Notice, Governing Law, Dispute Resolution, Publicity, Miscellaneous. There is no Term, Termination, Renewal or liquidated-damages section. The claim asks whether published terms state that no early termination fee applies; they verifiably do not, which is positive evidence of absence of a published commitment. This is not a finding that an ETF exists — exit economics sit in the unpublished order form, and pricing.early_termination_fee correctly remains unknown. https://conversenow.ai/terms-and-conditions.html · retrieved 2026-08-02 adversarially verified

commercial-autorenew-terms-published

A public Terms of Use now exists — the prior pass found only a privacy policy — and it is silent on renewal: no Term section, no Termination section, no auto-renewal period and no cancellation notice window. Section 5 covers only billing frequency, 30-day payment terms and 1.5%-per-month late interest. The document carries no effective or last-updated date. https://conversenow.ai/terms-and-conditions.html · retrieved 2026-08-02

commercial-processing-not-bundled differentiator

Upheld by the 2026-08-02 adversarial pass against the contract text. End-user terms section 8.3 states verbatim: "Pricing, payment processing, taxes, and receipts are handled by the Restaurant or its payment processors", directing billing and refund questions to the Restaurant. Terms of Use section 5 charges only "a subscription fee for Services in the amount set forth in the order form or invoice" — no merchant account, processing schedule or rate language anywhere in its thirteen sections. ConverseNow is neither acquirer nor PayFac and cannot lock a settlement path it does not touch. Caveat carried forward: the CIPA litigation record indicates the AI takes card details by phone, so the tokenisation and handoff path is undocumented — a payments-security unknown, not a bundling one. https://conversenow.ai/end-user-terms.html · retrieved 2026-08-02 adversarially verified

commercial-interchange-plus-published differentiator

ConverseNow's complete published product set is four voice/API products — Phone Order AI, Drive-Thru Automation, SMS AI Conversations and the Order Injection API — enumerated on its product page, with a six-page sitemap containing no other product page. Combined with the published Terms of Use and end-user terms retrieved 2026-08-02 — which cover only subscription fees, IP, warranty disclaimers and liability — this commercial term or capability is not offered and not published. Re-checked 2026-08-02. https://conversenow.ai/products.html · retrieved 2026-08-02

commercial-rate-increase-clause differentiator

The claim concerns a processing agreement, and ConverseNow has none: the end-user terms state "Pricing, payment processing, taxes, and receipts are handled by the Restaurant or its payment processors". The Terms of Use retrieved 2026-08-02 contains no price-adjustment, uplift or CPI clause and no penalty-free-exit-on-increase language, so subscription-fee escalation is unaddressed either way.

commercial-pricing-published

Terms of Use section 5, Service Fees and Billing Methods: "ConverseNow charges you a subscription fee for Services in the amount set forth in the order form or invoice", billed "monthly, quarterly or annual". Pricing is explicitly per-deal and lives in the order form. No dollar figure and no pricing page exists on the site; the sitemap lists six pages and none is commercial. Better sourced than the prior pass, which could only cite the sitemap. https://conversenow.ai/terms-and-conditions.html · retrieved 2026-08-02

commercial-module-unbundling differentiator

Four distinct products are marketed separately, but no commercial terms confirm they can be bought or cancelled à la carte.

commercial-hardware-purchase-outright

ConverseNow's complete published product set is four voice/API products — Phone Order AI, Drive-Thru Automation, SMS AI Conversations and the Order Injection API — enumerated on its product page, with a six-page sitemap containing no other product page. Combined with the published Terms of Use and end-user terms retrieved 2026-08-02 — which cover only subscription fees, IP, warranty disclaimers and liability — this commercial term or capability is not offered and not published. Re-checked 2026-08-02. https://conversenow.ai/products.html · retrieved 2026-08-02

commercial-hardware-not-locked differentiator

Re-assessed 2026-08-02 against everything ConverseNow publishes — its six-page site, the product page, the platform-update page, the privacy policy and the newly-published Terms of Use and end-user terms — plus the Deliverect and Olo partner listings, the Qu Intelligent Commerce launch, the Instatus status page, and probes of docs/api/developer/trust subdomains (none resolve). Nothing addresses this commercial term. The published Terms of Use covers only fees, IP, warranty disclaimers and liability; term, renewal, exit and data-return sit in the unpublished order form. This is a disclosure gap, not a determination — ConverseNow publishes no admin guide, help centre or API reference of any kind.

commercial-implementation-fee-published

Terms of Use section 5 contemplates only a subscription fee "set forth in the order form or invoice". No implementation, onboarding, menu-build or training fee is published as an amount, and none is stated to be $0. https://conversenow.ai/terms-and-conditions.html · retrieved 2026-08-02

commercial-data-export-self-serve

No self-serve export documented; privacy requests are handled manually by email or phone.

commercial-export-customer-and-loyalty differentiator

ConverseNow's complete published product set is four voice/API products — Phone Order AI, Drive-Thru Automation, SMS AI Conversations and the Order Injection API — enumerated on its product page, with a six-page sitemap containing no other product page. Combined with the published Terms of Use and end-user terms retrieved 2026-08-02 — which cover only subscription fees, IP, warranty disclaimers and liability — this commercial term or capability is not offered and not published. Re-checked 2026-08-02. https://conversenow.ai/products.html · retrieved 2026-08-02

commercial-post-termination-export-window differentiator

Re-assessed 2026-08-02 against everything ConverseNow publishes — its six-page site, the product page, the platform-update page, the privacy policy and the newly-published Terms of Use and end-user terms — plus the Deliverect and Olo partner listings, the Qu Intelligent Commerce launch, the Instatus status page, and probes of docs/api/developer/trust subdomains (none resolve). Nothing addresses this commercial term. The published Terms of Use covers only fees, IP, warranty disclaimers and liability; term, renewal, exit and data-return sit in the unpublished order form. This is a disclosure gap, not a determination — ConverseNow publishes no admin guide, help centre or API reference of any kind.

commercial-data-ownership-clause differentiator

Re-sourced onto the actual contract documents. The Terms of Use vest all Platform IP in ConverseNow "Excluding any Customer Data that you may provide" — a carve-out, not an affirmative merchant-ownership grant — and nothing constrains ConverseNow's own use. The end-user terms then do the opposite of constraining it, in capitals: "YOUR PHONE CALLS AND VOICE INTERACTIONS WILL BE RECORDED, MONITORED, AND ANALYZED TO IMPROVE OUR VOICE AI SOFTWARE. BY USING THE SERVICE, YOU CONSENT TO SUCH RECORDING". Guest conversation data is expressly used for ConverseNow's own product improvement, the exact use the claim requires to be limited. https://conversenow.ai/end-user-terms.html · retrieved 2026-08-02 adversarially verified

commercial-source-available-selfhost

ConverseNow's complete published product set is four voice/API products — Phone Order AI, Drive-Thru Automation, SMS AI Conversations and the Order Injection API — enumerated on its product page, with a six-page sitemap containing no other product page. Combined with the published Terms of Use and end-user terms retrieved 2026-08-02 — which cover only subscription fees, IP, warranty disclaimers and liability — this commercial term or capability is not offered and not published. Re-checked 2026-08-02. https://conversenow.ai/products.html · retrieved 2026-08-02

commercial-pci-p2pe-tokenization

Re-assessed 2026-08-02 against everything ConverseNow publishes — its six-page site, the product page, the platform-update page, the privacy policy and the newly-published Terms of Use and end-user terms — plus the Deliverect and Olo partner listings, the Qu Intelligent Commerce launch, the Instatus status page, and probes of docs/api/developer/trust subdomains (none resolve). Nothing addresses this commercial term. The published Terms of Use covers only fees, IP, warranty disclaimers and liability; term, renewal, exit and data-return sit in the unpublished order form. This is a disclosure gap, not a determination — ConverseNow publishes no admin guide, help centre or API reference of any kind.

commercial-pci-dss-4-controls

Re-assessed 2026-08-02 against everything ConverseNow publishes — its six-page site, the product page, the platform-update page, the privacy policy and the newly-published Terms of Use and end-user terms — plus the Deliverect and Olo partner listings, the Qu Intelligent Commerce launch, the Instatus status page, and probes of docs/api/developer/trust subdomains (none resolve). Nothing addresses this commercial term. The published Terms of Use covers only fees, IP, warranty disclaimers and liability; term, renewal, exit and data-return sit in the unpublished order form. This is a disclosure gap, not a determination — ConverseNow publishes no admin guide, help centre or API reference of any kind.

commercial-soc2-attestation

No trust center exists — trust.conversenow.ai does not resolve, probed 2026-08-02 — and neither the site, the Terms of Use nor the privacy policy states that a SOC 2 Type II or ISO 27001 report is held or available under NDA. The Terms of Use instead disclaims all warranties including security. Whether an attestation exists and is furnished during enterprise procurement cannot be determined from public sources.

commercial-privacy-dsar-tooling

Downgraded from partial by the 2026-08-02 adversarial pass, which also found the same privacy policy scored twice across this cell and guest-loyalty-privacy-rights-tooling. Both limbs of the claim fail: there is no in-app tooling for locating, exporting or deleting an individual guest's records, and no published DPA. The Terms of Use was read in full — thirteen sections, none a data-processing addendum, none referencing one, and no sub-processor list — and no DPA appears in the six-page sitemap. adversarially verified

commercial-wcag-kiosk-accessibility differentiator

No VPAT or accessibility conformance report published.

commercial-dual-pricing-compliant differentiator

ConverseNow's complete published product set is four voice/API products — Phone Order AI, Drive-Thru Automation, SMS AI Conversations and the Order Injection API — enumerated on its product page, with a six-page sitemap containing no other product page. Combined with the published Terms of Use and end-user terms retrieved 2026-08-02 — which cover only subscription fees, IP, warranty disclaimers and liability — this commercial term or capability is not offered and not published. Re-checked 2026-08-02. https://conversenow.ai/products.html · retrieved 2026-08-02