Bite

order-capture-floor-plan-editor

Not scored by this record.

order-capture-split-merge

Kiosk/linebuster only; check splitting and merging live in the integrated POS, not in Bite.

order-capture-native-handheld

Not scored by this record.

order-capture-offline-order-entry

Kiosks cannot take orders without connectivity: the support page's causes for 'Kiosk is unable to place an order' are 'Internet Blip... please re-try sending the order', unplugged cables/modem, 'Internet down', a firewall 'blocking our connection to the kiosk', and 'POS connection down or interrupted'. The offline-kiosk articles (Elo, Esper) treat an offline kiosk purely as a fault to repair (reconnect, whitelist, factory reset), no offline ordering scope is published anywhere in the help centre, and kiosks tender no cash. Every element of the claim - offline order creation, offline kitchen send, cash tender, published offline scope - is absent. https://getbite.zendesk.com/hc/en-us/articles/360036891332-Kiosk-unable-to-place-Order · retrieved 2026-08-04

order-capture-kiosk-first-party differentiator

Not scored by this record.

order-capture-drive-thru

Not scored by this record.

order-capture-drive-thru-timers

Not scored by this record.

order-capture-voice-ai differentiator

Not scored by this record.

order-capture-throttling differentiator

Not scored by this record.

order-capture-scheduled-orders

Future-dated ordering exists as a location feature: guests at 'locations that have future orders enabled' pick pickup time slots and can change them mid-order (unavailable slots grey out); Order Throttling caps 'the volume OR number of orders that can be placed at given time windows' per dining option in 10/15-minute or whole-interval buckets ('ASAP orders will never be throttled'); Order Lead Times rules bump the quoted prep tier (ASAP/30/45/60 min) by items-in-cart per menu section; and a 'Future Orders' report 'shows all pre-orders coming up'. Shortfall: lead-time rules are per location and menu section, not per channel, and nothing documents Bite holding a future order and injecting it into the make queue at a computed fire time - Bite hands orders to the host POS, and kitchen routing 'is controlled entirely by your POS and KDS configuration—not by Bite', so fire-at-time behaviour belongs to the connected POS. https://getbite.zendesk.com/hc/en-us/articles/360060759151-Changing-Dining-Option-or-Pickup-Time-Mid-Order · retrieved 2026-08-04

order-capture-catering

Not scored by this record.

order-capture-order-ready-signal differentiator

Not scored by this record.

order-capture-void-comp-controls

Not scored by this record.

menu-pricing-nested-modifiers

Menu and modifiers are sourced from the integrated POS; nesting depth not documented publicly.

menu-pricing-modifier-price-by-parent-size

There is no Bite-side modifier price matrix: modifier pricing 'lives in the POS (such as Toast) and is not directly editable within Bite', 'Bite does not independently calculate modifier allowance logic', and 'the kiosk pricing should mirror the behavior seen in the POS'. Bite renders whatever prices the host POS syncs, so a modifier priced by parent item and size is a property of the connected POS; nothing is configured, as a matrix or otherwise, in Bite. https://getbite.zendesk.com/hc/en-us/articles/46637630237844-Understanding-POS-Wallet-Settings-for-Modifier-Pricing · retrieved 2026-08-04

menu-pricing-topping-quantity-tiers

The kiosk honours POS-defined tiered modifier pricing at order time - e.g. 'the first five simple toppings are included in the base price, while any additional toppings cost $0.50 each'; 'Bite counts how many modifiers the guest selects within the group and then applies the corresponding tiered pricing received from the POS'. Intensity descriptors ('light on the onions', 'sauce on the side') are documented via Revel modifier-options sync (the 'Uses Mod Codes' checkbox per modifier). Shortfall: no tier or price multiplier is configurable in Bite itself - wallet tiers are count-based allowances defined in the host POS, and light/extra/double descriptors are documented only for the Revel integration. https://getbite.zendesk.com/hc/en-us/articles/46637630237844-Understanding-POS-Wallet-Settings-for-Modifier-Pricing · retrieved 2026-08-04

menu-pricing-size-style-matrix differentiator

Not scored by this record.

menu-pricing-included-allowance differentiator

Not scored by this record.

menu-pricing-combos

Not scored by this record.

menu-pricing-upsell-prompts differentiator

Not scored by this record.

menu-pricing-86-propagation

Not scored by this record.

menu-pricing-countdown-auto-86 differentiator

Not scored by this record.

menu-pricing-dayparting

Not scored by this record.

menu-pricing-channel-price-books

Not scored by this record.

menu-pricing-dual-pricing differentiator

Not scored by this record.

menu-pricing-versioning-effective-dates differentiator

Not scored by this record.

menu-pricing-franchise-hierarchy differentiator

Not scored by this record.

menu-pricing-allergen-nutrition

Not scored by this record.

menu-pricing-recipe-linkage differentiator

Not scored by this record.

menu-pricing-3p-menu-push

Not scored by this record.

menu-pricing-dynamic-pricing

Not scored by this record.

payments-processor-choice differentiator

Not scored by this record.

payments-published-rates differentiator

Not scored by this record.

payments-dual-pricing differentiator

Not scored by this record.

payments-surcharge-guardrails differentiator

Not scored by this record.

payments-emv-nfc

Kiosks take payment but no payment-hardware or wallet support list is published on the site.

payments-softpos-tap-to-pay differentiator

Not scored by this record.

payments-qr-guest-pay differentiator

Not scored by this record.

payments-tip-pooling differentiator

Not scored by this record.

payments-offline-store-and-forward differentiator

Not scored by this record.

payments-offline-decline-liability differentiator

Not scored by this record.

payments-gift-cards

No first-party gift card product exists. The kiosks page positions gift cards as someone else's system that Bite connects to - it 'seamlessly integrates with your existing tech stacks, including Point of Sale (POS), Loyalty, Gift Cards, and more' - and the 181-article help centre contains no gift-card issuance, balance or redemption article (a 'gift card' search returns only refund, coupon and loyalty-integration articles). https://www.getbite.com/kiosks · retrieved 2026-08-04

payments-house-accounts

Not scored by this record.

payments-split-tender

Not scored by this record.

payments-refund-void-controls

No POS back office; voids and refunds are handled in the connected POS.

payments-chargeback-tooling differentiator

Not scored by this record.

payments-card-on-file differentiator

Not scored by this record.

payments-payout-timing differentiator

Not scored by this record.

payments-multi-entity-routing differentiator

Not scored by this record.

payments-p2pe-pci4

Not scored by this record.

kitchen-station-routing

Bite sells no KDS; orders are injected into the connected POS/KDS.

kitchen-expo-consolidation

Migrated from the 2026-08-01 research pass; no source URL was recorded.

kitchen-course-firing differentiator

Not scored by this record.

kitchen-prep-time-pacing differentiator

Not scored by this record.

kitchen-order-throttling differentiator

Not scored by this record.

kitchen-channel-pause-propagation differentiator

Not scored by this record.

kitchen-order-ready-callback differentiator

Not scored by this record.

kitchen-bump-bar-hardware

Migrated from the 2026-08-01 research pass; no source URL was recorded.

kitchen-all-day-counts

Not scored by this record.

kitchen-sla-alerts

Not scored by this record.

kitchen-printer-fallback differentiator

Not scored by this record.

kitchen-offline-operation differentiator

Not scored by this record.

kitchen-item-build-screens differentiator

Not scored by this record.

kitchen-recall-refire

Not scored by this record.

kitchen-order-modification-alerts differentiator

Not scored by this record.

kitchen-guest-ready-notification differentiator

Not scored by this record.

kitchen-waste-logging

Not scored by this record.

kitchen-speed-of-service-reporting

Not scored by this record.

kitchen-prep-forecasting

Not scored by this record.

delivery-driver-roster

No delivery module in the product set.

delivery-dispatch-board

Migrated from the 2026-08-01 research pass; no source URL was recorded.

delivery-route-map differentiator

Not scored by this record.

delivery-driver-tracking differentiator

Not scored by this record.

delivery-address-validation

Not scored by this record.

delivery-driver-comp differentiator

Not scored by this record.

delivery-daas-dispatch

Not scored by this record.

delivery-daas-fallback differentiator

Not scored by this record.

delivery-3p-direct-integration differentiator

Not scored by this record.

delivery-3p-injection

Not scored by this record.

delivery-menu-push

Not scored by this record.

delivery-86-sync

Not scored by this record.

delivery-store-pause

Not scored by this record.

delivery-3p-reconciliation differentiator

Not scored by this record.

delivery-injection-error-visibility differentiator

Not scored by this record.

delivery-tracking-page

Not scored by this record.

delivery-promise-time differentiator

Not scored by this record.

delivery-offline-behavior

Not scored by this record.

digital-first-party-web

Web ordering is not a Bite product; Olo is listed as an integration partner for that channel.

digital-menu-single-source

Kiosk menu presumably derives from the POS record, but no sync documentation is published.

digital-native-app differentiator

Not scored by this record.

digital-account-saved-payment

Searched the help centre (2026-08-04) for 'saved payment', 'card on file', 'account', 'checkout' and 'sign in'. What exists: reorder is documented on kiosk ('Previous Orders Configuration' - guests 'view and reorder from previous purchases', with order lookup 'on Bite only (kiosk orders)' or 'on loyalty (all ordering platforms)'), but guest identity belongs to the operator's third-party loyalty program - 'Simple Loyalty Sign Up' just SMSes guests a link to the external loyalty signup page or app download, and Incentivio auth is phone/card number/email+phone/barcode. No article documents saved addresses or tokenized card-on-file on any Bite channel: kiosk payments run on physically paired payment devices, and the account/checkout model of Bite's Flash web ordering is not publicly documented anywhere in the help centre, so whether any first-party channel offers saved payment methods remains unresolved.

digital-upsell-engine differentiator

Not scored by this record.

digital-scheduled-pacing

Not scored by this record.

digital-fulfillment-modes

Not scored by this record.

digital-qr-table

Not scored by this record.

digital-kiosk differentiator

Not scored by this record.

digital-group-ordering

Not scored by this record.

digital-catering-portal differentiator

Not scored by this record.

digital-voice-ai-phone differentiator

Not scored by this record.

digital-drivethru-ai

Not scored by this record.

digital-sms-ordering

Not scored by this record.

digital-google-order differentiator

Not scored by this record.

digital-apple-business-connect

Not scored by this record.

digital-loyalty-attach

Not scored by this record.

digital-subscriptions

Not scored by this record.

digital-promo-parity

Not scored by this record.

digital-guest-data-ownership differentiator

Not scored by this record.

digital-checkout-pci-sca

Not scored by this record.

digital-surcharge-transparency differentiator

Not scored by this record.

guest-loyalty-unified-profile

A cross-channel guest history is reachable at the kiosk, but only through the integrated third-party loyalty program: with the 'lookup order history on loyalty' flag enabled (Punchh/Olo integration), 'Previous orders will display across all ordering platforms (online, kiosk, app) when customer is logged into loyalty', and Incentivio guests identify by phone, card number, email+phone or barcode. Shortfall: the unified profile is maintained by the loyalty provider, not Bite - the alternative configuration 'order lookup on Bite only' covers kiosk orders alone, Bite's own signup feature merely SMSes guests a link to the operator's external loyalty program, and no dedup/merge behaviour is documented anywhere in the help centre. https://getbite.zendesk.com/hc/en-us/articles/42423175526676-Previous-Orders-Configuration-WIP · retrieved 2026-08-04

guest-loyalty-thirdparty-identity-attach differentiator

Not scored by this record.

guest-loyalty-accrual-models

Loyalty is an integration (Thanx listed as partner), not a first-party Bite capability.

guest-loyalty-tiers differentiator

Not scored by this record.

guest-loyalty-offline-behavior differentiator

Not scored by this record.

guest-loyalty-offer-stacking-rules differentiator

Not scored by this record.

guest-loyalty-targeted-offers differentiator

Not scored by this record.

guest-loyalty-rfm-segmentation differentiator

Not scored by this record.

guest-loyalty-lifecycle-automation

Migrated from the 2026-08-01 research pass; no source URL was recorded.

guest-loyalty-native-email-sms differentiator

Not scored by this record.

guest-loyalty-consent-management

Not scored by this record.

guest-loyalty-10dlc-registration

Not scored by this record.

guest-loyalty-campaign-attribution differentiator

Not scored by this record.

guest-loyalty-data-export-portability differentiator

Not scored by this record.

guest-loyalty-cdp-event-api differentiator

Not scored by this record.

guest-loyalty-review-capture-routing differentiator

Not scored by this record.

guest-loyalty-referral-program

Not scored by this record.

guest-loyalty-wallet-pass differentiator

Not scored by this record.

guest-loyalty-privacy-rights-tooling

Not scored by this record.

guest-loyalty-redemption-fraud-controls

Not scored by this record.

guest-loyalty-ai-offer-recommendation differentiator

Not scored by this record.

guest-loyalty-stored-value-gift

Not scored by this record.

labor-clock-in-at-pos

No labor or timekeeping module; Bite is not the system of record for staff.

labor-photo-punch-verification differentiator

Not scored by this record.

labor-geofenced-mobile-punch

Not scored by this record.

labor-offline-time-punch differentiator

Not scored by this record.

labor-granular-rbac

Custom roles are composed from discrete named rights - 86 Menu Items, Refund Orders ('search and refund orders, in the Bite Admin Portal or on the kiosk'), Generate Reports, Manage Menu, Control Kiosk, Create and Manage Users, View Activities, Manage Integrations (Limited), and more, several with stated prerequisite rights - and a user's location access is scoped to every location, a single location, or a Location Group ('User Location Access'). Shortfall: 'Each user added to the Bite Admin Portal can be assigned single Role', so one user's rights cannot differ by location; and the register actions the claim names (void, comp, discount, drawer open, price change) do not exist in a kiosk layer - Bite's rights govern admin-portal and kiosk-management actions only. https://getbite.zendesk.com/hc/en-us/articles/42423338254100-Rights-Roles · retrieved 2026-08-04

labor-manager-override-audit

Checked the 'Refunds' and 'Processing a Refund' articles (kiosk refunds are gated by a passcode 'delivered along with your Bite Admin Portal login information' - possibly per-user, never stated), 'Viewing transaction logs for orders in Bite Admin Portal' (per-order transaction JSON gated by the 'Refund Orders and View Daily Reports' right, with no approver identity described), and the Rights & Roles list (a 'View Activities' right implies an org/location activity log whose contents are undocumented). Nothing states that refunds or other privileged actions are attributed to the individual approver in a queryable, immutable audit trail, so attribution remains unresolved.

labor-native-scheduling differentiator

Not scored by this record.

labor-demand-labor-forecast differentiator

Not scored by this record.

labor-realtime-labor-percent differentiator

Not scored by this record.

labor-overtime-prevention differentiator

Not scored by this record.

labor-break-compliance-by-state differentiator

Not scored by this record.

labor-fair-workweek-support

Not scored by this record.

labor-minor-labor-rules

Not scored by this record.

labor-tip-pooling-rules

Not scored by this record.

labor-tip-distribution-audit-trail

Not scored by this record.

labor-qualified-tips-w2-reporting differentiator

Not scored by this record.

labor-native-payroll differentiator

Not scored by this record.

labor-payroll-export-formats

Not scored by this record.

labor-shift-swap-workflow differentiator

Not scored by this record.

labor-digital-onboarding-i9

Not scored by this record.

labor-server-performance-metrics differentiator

Not scored by this record.

inventory-recipe-bom-costing

Migrated from the 2026-08-01 research pass; no source URL was recorded.

inventory-unit-conversion-yields

Migrated from the 2026-08-01 research pass; no source URL was recorded.

inventory-theoretical-vs-actual differentiator

Not scored by this record.

inventory-realtime-depletion differentiator

Not scored by this record.

inventory-86-auto-sync differentiator

Not scored by this record.

inventory-count-modes

Migrated from the 2026-08-01 research pass; no source URL was recorded.

inventory-mobile-count-offline

Not scored by this record.

inventory-vendor-catalogs-edi differentiator

Not scored by this record.

inventory-invoice-ocr differentiator

Not scored by this record.

inventory-price-change-alerts differentiator

Not scored by this record.

inventory-par-auto-suggest differentiator

Not scored by this record.

inventory-waste-logging

Not scored by this record.

inventory-transfers

Not scored by this record.

inventory-commissary

Not scored by this record.

inventory-lot-traceability

Not scored by this record.

inventory-shelf-life-expiry

Not scored by this record.

inventory-cogs-gl-export

Not scored by this record.

inventory-native-not-partner differentiator

Not scored by this record.

inventory-menu-margin-linkage differentiator

Not scored by this record.

reporting-realtime-dashboard

Same-day sales are viewable from any browser: the Reporting tab runs a Sales Summary on demand ('Clicking on this report will pop up a window right in your browser') for time ranges including today, and the Orders tab surfaces individual orders immediately (order-send-failure alert emails link straight to the order in Bite Admin). Shortfall: there is no persistent live dashboard - reporting is generate-on-demand or scheduled email delivery (Excel for detail reports) - and no off-premise mobile admin app is documented anywhere in the help centre. https://getbite.zendesk.com/hc/en-us/articles/34412123120660-Generating-One-Time-Reports-Setting-up-Report-Schedules · retrieved 2026-08-04

reporting-eod-closeout

Not the tender system of record; EOD reconciliation happens in the connected POS.

reporting-pmix-modifier-level

The Reporting tab's report-type dropdown is enumerated in 'Generating One-Time Reports & Setting up Report Schedules': 86ing Activity, Channel Summary, Coupon Redemption History, Future Orders, Item Upsell, Order & Guest Engagement Data, Order Breakdown Data, Pilot Engagement, Pilot Labor Analysis, Sales Summary, Third Party Orders, Transactions Data. None is described as a product-mix report; the closest, Order Breakdown Data, is glossed only as breaking down orders 'by item type, payment method, and more', and the Excel outputs' columns are not documented, so whether any report reaches modifier level with daypart or revenue-centre filters cannot be determined. Order payloads do carry full nested modifier detail (order-webhook sample), so the underlying data exists even though no report is documented to aggregate it.

reporting-comps-voids-audit

Not scored by this record.

reporting-cash-over-short

Not scored by this record.

reporting-labor-productivity

Not scored by this record.

reporting-channel-profitability differentiator

Not scored by this record.

reporting-multiloc-drilldown differentiator

Not scored by this record.

reporting-custom-report-builder differentiator

Not scored by this record.

reporting-scheduled-delivery

Not scored by this record.

reporting-raw-warehouse-export differentiator

Not scored by this record.

reporting-public-api differentiator

Not scored by this record.

reporting-webhooks differentiator

Not scored by this record.

reporting-api-not-upcharged differentiator

Not scored by this record.

reporting-tier-paywall differentiator

Not scored by this record.

reporting-history-retention differentiator

Not scored by this record.

reporting-anomaly-alerts differentiator

Not scored by this record.

reporting-nl-query

Not scored by this record.

reporting-guest-cohorts differentiator

Not scored by this record.

reporting-sales-forecast differentiator

Not scored by this record.

reporting-tip-tax-compliance

Not scored by this record.

multi-location-org-hierarchy

Three named levels exist - org > Location Group > location - and the middle tier is a first-class object: 'A Location Group is a subset of locations in an org', created by Admins 'at the top-level page for an org', with regional groups ('West Coast Locations'), franchisee groups ('ABC Franchisee Group') and per-GM purviews as the documented uses. Permissions scope to it - a user's access is 'every location in the org', 'a single specific location', or 'a set of locations in a Location Group' - and reporting scopes to each tier: report schedules take a Scope field ('Choose which locations or regions you want the report to cover'), a Daily Org Summary Report runs at organization level ('Disable Org Summary Reports'), and one-time reports run per location. https://getbite.zendesk.com/hc/en-us/articles/360044040291-User-Location-Access · retrieved 2026-08-04

multi-location-central-menu-publish

Bite has no corporate menu authoring or publish step: the documented pipeline is that each location's menu is authored in the host POS and mirrored - 'Bite syncs POS data every 10 minutes during working hours', with a per-location 'Sync Menu' button for last-minute changes, and the setup guides ('Setting Up Menus in Toast for Successful Sync with Bite') cover the POS side. Bite Admin's own menu tabs are per-location presentation edits (sections, items, photos, day parts, dining options). No org-level menu object, no publish-to-locations action, and no publish/version history appear anywhere in the help centre; pushing one menu to many locations is the province of the connected POS's enterprise tooling. https://getbite.zendesk.com/hc/en-us/articles/360051199311-Manually-Syncing-Menu-from-POS · retrieved 2026-08-04

multi-location-local-override-policy differentiator

Not scored by this record.

multi-location-price-zones

Bite carries no pricing engine to put tiers in: pricing configuration 'lives in the POS (such as Toast) and is not directly editable within Bite', 'Bite does not independently calculate' pricing logic, and 'the kiosk pricing should mirror the behavior seen in the POS and in any connected mobile ordering channels'. Menu data itself arrives by POS sync every 10 minutes ('Manually Syncing Menu from POS'). With no Bite-side price field at all, per-location-group, per-channel or per-daypart price tiers cannot exist in Bite - price zoning is a property of the connected POS. https://getbite.zendesk.com/hc/en-us/articles/46637630237844-Understanding-POS-Wallet-Settings-for-Modifier-Pricing · retrieved 2026-08-04

multi-location-scheduled-publish differentiator

Not scored by this record.

multi-location-new-store-template differentiator

Not scored by this record.

multi-location-corp-vs-franchisee-roles differentiator

Not scored by this record.

multi-location-royalty-calculation differentiator

Not scored by this record.

multi-location-royalty-collection

Not scored by this record.

multi-location-consolidated-reporting

Not scored by this record.

multi-location-normalized-item-rollup differentiator

Not scored by this record.

multi-location-cross-location-giftcard

Not scored by this record.

multi-location-cross-location-loyalty

Not scored by this record.

multi-location-multi-brand differentiator

Not scored by this record.

multi-location-multi-tax-jurisdiction

Not scored by this record.

multi-location-multi-currency-locale

Not scored by this record.

multi-location-config-audit-log differentiator

Not scored by this record.

multi-location-enterprise-sso differentiator

Not scored by this record.

multi-location-enterprise-api differentiator

Not scored by this record.

multi-location-central-labor-policy

Not scored by this record.

hardware-commodity-devices differentiator

Not scored by this record.

hardware-os-platforms

ELO, Lenovo and ChromeOS named as hardware partners; no minimum OS versions or device specs published. https://getbite.com/ · retrieved 2026-08-01

hardware-handheld-purpose-built

Not scored by this record.

hardware-handheld-battery-swap differentiator

Not scored by this record.

hardware-offline-mode

Kiosks stop taking orders when connectivity drops rather than degrading gracefully: the support page's enumerated causes for 'Kiosk is unable to place an order' are an internet blip ('please re-try sending the order'), unplugged cables/modem, 'Internet down', a firewall 'blocking our connection to the kiosk', and 'POS connection down or interrupted'. The Elo and Esper offline-kiosk articles treat an offline device purely as a fault to repair (reboot, whitelist check, factory reset) - neither describes any degraded operating mode. No documented list of which functions degrade exists because none continue: kiosks tender no cash, and the expo printer prints via cloud-polled Epson Server Direct Print, so nothing reaches the kitchen offline either. https://getbite.zendesk.com/hc/en-us/articles/360036891332-Kiosk-unable-to-place-Order · retrieved 2026-08-04

hardware-kds

No first-party KDS product.

hardware-kiosk differentiator

Not scored by this record.

hardware-drive-thru

Not scored by this record.

hardware-printer-compatibility

Not scored by this record.

hardware-peripherals

Not scored by this record.

hardware-p2pe-terminal

Not scored by this record.

hardware-tap-to-phone differentiator

Not scored by this record.

hardware-pricing-transparency differentiator

Not scored by this record.

hardware-ownership-vs-lease differentiator

Not scored by this record.

hardware-usable-after-churn differentiator

Not scored by this record.

hardware-rma-sla differentiator

Not scored by this record.

hardware-byod

Not scored by this record.

hardware-remote-device-management differentiator

Not scored by this record.

extensibility-public-api-docs

REPLACES an undated first-pass placeholder that said 'No developer portal or public API reference found from the marketing site' -- while extensibility-oauth-partner-apps sits at no A in this same record citing this very page, retrieved 2026-08-04. Re-fetched 2026-09-01: HTTP 200 anonymously, 650 KB, no robots.txt on the host (404, allowed under RFC 9309). The document states its own purpose -- 'Bite exposes online ordering functionality through a REST API which third party developers can use to create applications on top of the Bite platform' -- and its navigation enumerates the v2 surface: Introduction, Bite Nomenclature, Usage Basics, Changelog, then API Reference sections for Customer v2 (Account Management, Delivery Addresses, Order History, Payment Methods, Push Tokens), Locations v2 (Pick a Location), Menu v2, Orders v2, Mobile App Config v2, Reporting v2, Webhooks, and Embedding Bite in a 3rd Party Mobile App. Nothing on the path required an agreement, NDA or sales call. https://documentation.getbite.com/openapi/v2/bite-api-v2 · retrieved 2026-09-01

extensibility-api-access-cost differentiator

Not scored by this record.

extensibility-partner-revshare

Not scored by this record.

extensibility-free-sandbox differentiator

Not scored by this record.

extensibility-oauth-partner-apps

The API reference specifies static bearer-token auth, not OAuth: 'Authorization: Must be set to Bearer: API_TOKEN' alongside fixed x-bite-org-id and x-customer-app-scope headers; OAuth 2.0 appears nowhere in the document. Operator tokens are issued from the Bite Admin Portal > org > API Token tab (the Reporting API help article says to email support if none exist), third-party developer credentials are provisioned per sandbox by Bite, and webhooks 'can be configured by Bite employees at the organization level' - there is no scoped, operator-granted, individually revocable OAuth flow. https://documentation.getbite.com/openapi/v2/bite-api-v2 · retrieved 2026-08-04

extensibility-webhooks-push

Push webhooks exist but cover exactly two event types: 'Order sent webhooks will be sent as soon as the order is sent to the POS', and order-updated fires 'if the guest provides an email address for a receipt after completing an order, provides a satisfaction score, or if there has been a refund made for an order'. Shortfall: no distinct paid or voided events (payment state rides inside the order-sent payload; refunds surface only via order-updated), and registration is not self-serve - operators email support@getbite.com with a destination URL and 'we will set it up and reach back out with a private key'; the API reference likewise says webhooks 'can be configured by Bite employees at the organization level'. https://getbite.zendesk.com/hc/en-us/articles/13433960302868-Bite-order-webhooks-for-operators · retrieved 2026-08-04

extensibility-webhook-reliability differentiator

Not scored by this record.

extensibility-order-injection-api

Not scored by this record.

extensibility-menu-write-api differentiator

Not scored by this record.

extensibility-data-symmetry differentiator

Not scored by this record.

extensibility-published-rate-limits

Not scored by this record.

extensibility-doordash-preferred differentiator

Not scored by this record.

extensibility-first-party-delivery-integrations differentiator

Not scored by this record.

extensibility-middleware-compatibility

Not scored by this record.

extensibility-accounting-connectors

Not scored by this record.

extensibility-payroll-export

Not scored by this record.

extensibility-bi-data-warehouse differentiator

Not scored by this record.

extensibility-app-marketplace

Not scored by this record.

extensibility-custom-fields-scripting

Not scored by this record.

extensibility-headless-embedded

Not scored by this record.

extensibility-api-versioning-deprecation

Not scored by this record.

extensibility-data-portability-exit differentiator

Not scored by this record.

reliability-offline-order-entry

Order entry does not continue on-terminal through an outage: 'Kiosk is unable to place an order' is diagnosed entirely as connectivity - internet blip (remedy: 're-try sending the order'), unplugged cables, 'Internet down', firewall, 'POS connection down or interrupted' - and the offline-kiosk runbooks (Elo, Esper) exist to bring the device back online, not to keep it selling. Ticket routing is not Bite's either ('how it routes to your KDS is controlled entirely by your POS and KDS configuration—not by Bite'), and the only Bite-attached printer polls a cloud endpoint via Epson Server Direct Print, so no order capture, routing or printing survives a WAN loss. https://getbite.zendesk.com/hc/en-us/articles/360036891332-Kiosk-unable-to-place-Order · retrieved 2026-08-04

reliability-offline-card-auth differentiator

Not scored by this record.

reliability-offline-decline-liability differentiator

Not scored by this record.

reliability-lan-degraded-multi-terminal differentiator

Not scored by this record.

reliability-local-transaction-engine differentiator

Not scored by this record.

reliability-offline-kds-printing

Bite has no offline kitchen path. KDS routing is not Bite's function at all - 'Once the POS has accepted an order, how it routes to your KDS is controlled entirely by your POS and KDS configuration—not by Bite' - and the order pipeline feeding it requires live internet and a live POS connection ('Kiosk unable to place Order' lists 'Internet down' and 'POS connection down or interrupted' among the causes). The optional expo printer prints via Epson Server Direct Print polling a cloud endpoint. With no offline order capture and no Bite-side ticket routing, nothing prints or displays during an outage. https://getbite.zendesk.com/hc/en-us/articles/49061341209364-Orders-Not-Appearing-on-Kitchen-Display-KDS · retrieved 2026-08-04

reliability-printer-fallback

No failover and no printer alert exists. The available alert rules are enumerated - Generic Sending Order Error, Item 86'd sending Order, Kiosk Down or Missing, Kiosk Inactive, Kiosk Turned Off Manually, Ordering, Sending Order Time Out, Sending Webhook Error, Uncommitted Transactions - and none concerns an unreachable printer. 'Expo Printer Onboarding' configures a single Epson via Server Direct Print with no backup printer, fallback routing or ticket-loss protection described; kitchen-ticket routing generally belongs to the host POS, not Bite. https://getbite.zendesk.com/hc/en-us/articles/360035091252-Kiosk-Alerting-Rules · retrieved 2026-08-04

reliability-sync-conflict-handling

Not scored by this record.

reliability-offline-feature-matrix

Not scored by this record.

reliability-public-status-page

Not scored by this record.

reliability-contractual-uptime-sla differentiator

Not scored by this record.

reliability-incident-postmortems

Not scored by this record.

reliability-247-live-support

Not scored by this record.

reliability-onsite-install differentiator

Not scored by this record.

reliability-menu-build-service differentiator

Not scored by this record.

reliability-hardware-replacement-sla

Not scored by this record.

reliability-backup-restore

Not scored by this record.

reliability-pci-dss-4-attestation

Not scored by this record.

reliability-mfa-role-based-access

Not scored by this record.

reliability-self-serve-training

Not scored by this record.

reliability-failover-terminal-role differentiator

Not scored by this record.

reliability-cellular-backup

Not scored by this record.

commercial-month-to-month-contract differentiator

Not scored by this record.

commercial-no-early-termination-fee differentiator

Not scored by this record.

commercial-autorenew-terms-published

No public terms of service or contract terms surfaced from the site; quote-only vendor.

commercial-processing-not-bundled differentiator

Not scored by this record.

commercial-interchange-plus-published differentiator

Not scored by this record.

commercial-rate-increase-clause differentiator

Not scored by this record.

commercial-pricing-published

Site discloses no per-kiosk, per-location or subscription figures; every path leads to a demo request. https://getbite.com/ · retrieved 2026-08-01

commercial-module-unbundling differentiator

Not scored by this record.

commercial-hardware-purchase-outright

Kiosk hardware partners are named but no published price list or lease/purchase terms.

commercial-hardware-not-locked differentiator

Not scored by this record.

commercial-implementation-fee-published

Not scored by this record.

commercial-data-export-self-serve

Not scored by this record.

commercial-export-customer-and-loyalty differentiator

Not scored by this record.

commercial-post-termination-export-window differentiator

Not scored by this record.

commercial-data-ownership-clause differentiator

Not scored by this record.

commercial-source-available-selfhost

Not scored by this record.

commercial-pci-p2pe-tokenization

Not scored by this record.

commercial-pci-dss-4-controls

Not scored by this record.

commercial-soc2-attestation

Not scored by this record.

commercial-privacy-dsar-tooling

Not scored by this record.

commercial-wcag-kiosk-accessibility differentiator

Not scored by this record.

commercial-dual-pricing-compliant differentiator

Not scored by this record.