Vendors / QSR & drive-thru
Acrelec
French-origin global QSR hardware house — kiosks (K22/K27/C27, indoor and outdoor), digital menu boards (ODMB/IDMB), self-checkout modules, and drive-thru operations kit (Double Check order confirmation, QTimer, OrderMatic, cash payment) — now wholly owned by GLORY; it sells no POS.
scored live legacy rubric
- Claims in scope
- 296
- Scored
- 44
- Assessed
- 31
- Unknown
- 265
- Not applicable
- 18
- Cells challenged
- 0
unknown, never as no.Identity
- Owner
- GLORY Ltd. (Tokyo: 6457), via Glory Global Solutions (International) Ltd — acquired the remaining equity in Acrelec Group SAS, completed 26 Nov 2025 (Glory first invested 2020); co-founder/co-CEO Jalel Souissi departed at close
- Who it is for
- Global QSR and retail mega-brands (McDonald's, Burger King, Starbucks, Walmart, Carrefour cited) deploying kiosks, indoor/outdoor digital menu boards and drive-thru order-accuracy hardware at scale
- Site
- https://www.acrelec.com/
Pricing
transparency: quote-only · unit: unknown (per-unit hardware + install/service contract, not published) · processor lock-in: unknown
- Software
- No pricing published; enterprise quote per unit plus installation and service. 120,000+ installations across 70+ countries claimed.
Capabilities
Every claim is binary and checkable. Grades: A primary documentation · B product documentation · C pricing or feature page · D marketing claim · E third-party reporting · F inference with no source. A yes on a differentiator claim requires A or B.
Order capture & FOH workflow
order-capture-floor-plan-editor
Not scored by this record.
order-capture-split-merge
Hardware and kiosk software vendor; check management belongs to the chain's POS.
order-capture-native-handheld
Not scored by this record.
order-capture-offline-order-entry
2026-08-04: kiosks are the order-capture surface, but nothing published describes offline behaviour. Checked acrelec.com/kiosk/ (no offline mention), the Bridge architecture article (says the platform can 'work 100% on premises' — a deployment topology, not an offline behaviour matrix), and the OSIRIS API spec (order store/recall only, silent on connectivity loss). The claim also requires the vendor to publish what does and does not work offline; the support portal (assist.acrelec.com) and KioskBuilder are login-gated, so this cannot be settled from public material.
order-capture-kiosk-first-party differentiator
Not scored by this record.
order-capture-drive-thru
Not scored by this record.
order-capture-drive-thru-timers
Not scored by this record.
order-capture-voice-ai differentiator
Not scored by this record.
order-capture-throttling differentiator
Not scored by this record.
order-capture-scheduled-orders
The claim requires future-dated orders held and injected into a make queue at a computed fire time. Acrelec ships no make queue to inject into — the Operational Solutions line is Double Check, speaker posts, QTimer 2.0, Table Service, OrderMatic and GLORY cash modules, and no kitchen or queueing product exists under Digital Signage, Kiosk or Self-Checkout. Its only order-capture surface is the walk-up kiosk, and the OSIRIS spec's order operations (storeOrder/recallOrder/GetLastOrders) carry no future-date or fire-time field; scheduling and firing, where they exist, are the chain's POS's. https://acrelec.com/operational-solutions/ · retrieved 2026-08-04
order-capture-catering
Not scored by this record.
order-capture-order-ready-signal differentiator
Not scored by this record.
order-capture-void-comp-controls
Not scored by this record.
Menu, modifiers & pricing engine
menu-pricing-nested-modifiers
Kiosk UI renders the chain's POS menu; modifier engine depth is not published.
menu-pricing-modifier-price-by-parent-size
2026-08-04: kiosk menus are imported from the chain's POS via Bridge ('POS data transformed into the Bridge format via the importer'), so the price matrix most likely lives in the integrated POS — but whether Acrelec's own menu layer can natively carry a per-parent-item, per-size modifier price matrix is documented nowhere public. Checked acrelec.com/kiosk/, the Bridge article, and the OSIRIS API spec (no menu or pricing objects); KioskBuilder, the menu-build tool that would answer this, is login-gated (kioskbuilder.acrelec.com shows only a sign-in shell).
menu-pricing-topping-quantity-tiers
2026-08-04: no public page documents modifier quantity tiers (light/regular/extra with per-tier multipliers) in Acrelec's kiosk UI layer. The kiosk renders a menu imported from the chain's POS via Bridge, so tier support may simply mirror the POS's engine, but Acrelec publishes no admin guide or menu-spec that would show it. Checked acrelec.com/kiosk/, the Bridge architecture article, and the OSIRIS API spec (no menu objects); KioskBuilder is login-gated.
menu-pricing-size-style-matrix differentiator
Not scored by this record.
menu-pricing-included-allowance differentiator
Not scored by this record.
menu-pricing-combos
Not scored by this record.
menu-pricing-upsell-prompts differentiator
Not scored by this record.
menu-pricing-86-propagation
Not scored by this record.
menu-pricing-countdown-auto-86 differentiator
Not scored by this record.
menu-pricing-dayparting
Not scored by this record.
menu-pricing-channel-price-books
Not scored by this record.
menu-pricing-dual-pricing differentiator
Not scored by this record.
menu-pricing-versioning-effective-dates differentiator
Not scored by this record.
menu-pricing-franchise-hierarchy differentiator
Not scored by this record.
menu-pricing-allergen-nutrition
Not scored by this record.
menu-pricing-recipe-linkage differentiator
Not scored by this record.
menu-pricing-3p-menu-push
Not scored by this record.
menu-pricing-dynamic-pricing
Not scored by this record.
Payments & money movement
payments-processor-choice differentiator
Not scored by this record.
payments-published-rates differentiator
Not scored by this record.
payments-dual-pricing differentiator
Not scored by this record.
payments-surcharge-guardrails differentiator
Not scored by this record.
payments-emv-nfc
Kiosks and a cash-payment module are sold, but no published EMV/NFC or wallet certification list.
payments-softpos-tap-to-pay differentiator
Not scored by this record.
payments-qr-guest-pay differentiator
Not scored by this record.
payments-tip-pooling differentiator
Not scored by this record.
payments-offline-store-and-forward differentiator
Not scored by this record.
payments-offline-decline-liability differentiator
Not scored by this record.
payments-gift-cards
2026-08-04: the claim requires a FIRST-PARTY gift card program with balance tracking, cross-location redemption and an online-ordering channel. Acrelec's complete public catalogue (Digital Signage, Kiosk, Operational Solutions, Self-Checkout) contains no gift-card or stored-value product; its payment offering is the chain's card stack plus GLORY cash modules ('secure cash payment options'), and the record already establishes it has no first-party ordering channel for a card to be redeemable through. Any gift card tendered on an Acrelec kiosk is the chain's program via the integrated POS, not Acrelec's.
payments-house-accounts
Not scored by this record.
payments-split-tender
Not scored by this record.
payments-refund-void-controls
Migrated from the 2026-08-01 research pass; no source URL was recorded.
payments-chargeback-tooling differentiator
Not scored by this record.
payments-card-on-file differentiator
Not scored by this record.
payments-payout-timing differentiator
Not scored by this record.
payments-multi-entity-routing differentiator
Not scored by this record.
payments-p2pe-pci4
Not scored by this record.
Kitchen & production
kitchen-station-routing
OrderMatic and Double Check touch order flow/accuracy, but no KDS routing product is documented.
kitchen-expo-consolidation
The Operational Solutions line enumerates Double Check order-confirmation screens, Bluetooth speaker posts, QTimer 2.0 drive-thru timing, Table Service locators and GLORY cash-payment modules — no KDS, expo screen or prep-station product, and none exists elsewhere in the catalogue (Digital Signage, Kiosk, Self-Checkout). There is no Acrelec expo view for stations to bump into; kitchen orchestration belongs to the chain's POS/KDS. https://acrelec.com/operational-solutions/ · retrieved 2026-08-04
kitchen-course-firing differentiator
Not scored by this record.
kitchen-prep-time-pacing differentiator
Not scored by this record.
kitchen-order-throttling differentiator
Not scored by this record.
kitchen-channel-pause-propagation differentiator
Not scored by this record.
kitchen-order-ready-callback differentiator
Not scored by this record.
kitchen-bump-bar-hardware
There is no Acrelec KDS for a bump bar to attach to: the Operational Solutions catalogue enumerates Double Check order confirmation, Bluetooth speaker posts, QTimer 2.0, Table Service and GLORY cash payment, and the remaining lines are signage (ODMB/IDMB/Creative Studio), kiosks (K22/K27/C27) and self-checkout (Module S/S22 Lite). No bump bar, keypad or kitchen display appears anywhere in the product line — same enumeration that grounds the record's no on kitchen-expo-consolidation. https://acrelec.com/operational-solutions/ · retrieved 2026-08-04
kitchen-all-day-counts
Not scored by this record.
kitchen-sla-alerts
Not scored by this record.
kitchen-printer-fallback differentiator
Not scored by this record.
kitchen-offline-operation differentiator
Not scored by this record.
kitchen-item-build-screens differentiator
Not scored by this record.
kitchen-recall-refire
Not scored by this record.
kitchen-order-modification-alerts differentiator
Not scored by this record.
kitchen-guest-ready-notification differentiator
Not scored by this record.
kitchen-waste-logging
Not scored by this record.
kitchen-speed-of-service-reporting
Not scored by this record.
kitchen-prep-forecasting
Not scored by this record.
Delivery, dispatch & third-party channels
delivery-driver-roster
Migrated from the 2026-08-01 research pass; no source URL was recorded.
delivery-dispatch-board
Migrated from the 2026-08-01 research pass; no source URL was recorded.
delivery-route-map differentiator
Not scored by this record.
delivery-driver-tracking differentiator
Not scored by this record.
delivery-address-validation
Not scored by this record.
delivery-driver-comp differentiator
Not scored by this record.
delivery-daas-dispatch
Not scored by this record.
delivery-daas-fallback differentiator
Not scored by this record.
delivery-3p-direct-integration differentiator
Not scored by this record.
delivery-3p-injection
Not scored by this record.
delivery-menu-push
Not scored by this record.
delivery-86-sync
Not scored by this record.
delivery-store-pause
Not scored by this record.
delivery-3p-reconciliation differentiator
Not scored by this record.
delivery-injection-error-visibility differentiator
Not scored by this record.
delivery-tracking-page
Not scored by this record.
delivery-promise-time differentiator
Not scored by this record.
delivery-offline-behavior
Not scored by this record.
Digital ordering & guest-facing channels
digital-first-party-web
On-premise kiosk and signage vendor; no first-party web ordering product.
digital-menu-single-source
The claim's subject — a first-party web/app ordering menu generated from the POS menu record — has no product to attach to: Acrelec's complete catalogue is Digital Signage (Creative Studio, ODMB, IDMB), Kiosk (K22/K27 Lite/K27/C27/K27 Outdoor), Operational Solutions (Double Check, QTimer, Table Service, OrderMatic, Cash Payment) and Self-Checkout (Module S, S22 Lite); no web or app ordering channel exists (record already scores digital-first-party-web no). Menu flow runs the opposite direction to the claim: the kiosk renders a menu imported FROM the chain's POS via Bridge — Acrelec is a consumer of the chain's menu record, not the single source of one. https://acrelec.com/digital-signage/ · retrieved 2026-08-04
digital-native-app differentiator
Not scored by this record.
digital-account-saved-payment
The reorder leg exists: Acrelec's OSIRIS services spec (OpenAPI 3.0.1) defines customer-keyed order recall for kiosks — POST /api/v1/Kiosk/storeOrder ('Creates the customer order both in BI and in KIOSK format'), GET /api/v1/Kiosk/GetLastOrders/{customerId}, GET /api/v1/Kiosk/recallOrder/{orderId} and getFavorites/{customerId} ('Get customer preferences'). The shortfalls: none of the spec's 24 schemas (TenderDto, PayDto, TransactionDto etc.) carries a saved/tokenized payment method or address object — payment on Acrelec kiosks is the chain's card stack plus GLORY cash — and the only first-party channel this profile spans is the kiosk, since Acrelec sells no web/app ordering. Saved addresses and saved payment methods, required by the claim, are absent from the only public account surface. https://osiris.acrelec.com/osirissec/openapi/api.json · retrieved 2026-08-04
digital-upsell-engine differentiator
Not scored by this record.
digital-scheduled-pacing
Not scored by this record.
digital-fulfillment-modes
Not scored by this record.
digital-qr-table
Not scored by this record.
digital-kiosk differentiator
Not scored by this record.
digital-group-ordering
Not scored by this record.
digital-catering-portal differentiator
Not scored by this record.
digital-voice-ai-phone differentiator
Not scored by this record.
digital-drivethru-ai
Not scored by this record.
digital-sms-ordering
Not scored by this record.
digital-google-order differentiator
Not scored by this record.
digital-apple-business-connect
Not scored by this record.
digital-loyalty-attach
Not scored by this record.
digital-subscriptions
Not scored by this record.
digital-promo-parity
Not scored by this record.
digital-guest-data-ownership differentiator
Not scored by this record.
digital-checkout-pci-sca
Not scored by this record.
digital-surcharge-transparency differentiator
Not scored by this record.
Guest data, loyalty & marketing
guest-loyalty-unified-profile
2026-08-04: the claim requires one profile that merges transactions from in-store POS, first-party web/app ordering AND kiosk, with documented dedup/merge. Two of the three channels do not exist in Acrelec's hands — it sells no POS (record identity) and no web/app ordering (digital-first-party-web: no) — so there is nothing for a kiosk-side identity to merge with. The only public profile surface, the OSIRIS spec, is kiosk-only (customerId-keyed favorites and last-order recall) and defines no merge, dedup, phone or email match behaviour. Bridge's marketing mentions recognizing 'loyal customers or specific demographics via facial recognition' — a recommendation feature, not a cross-channel profile. Consistent with the record's existing no on guest-loyalty-accrual-models and lifecycle-automation.
guest-loyalty-thirdparty-identity-attach differentiator
Not scored by this record.
guest-loyalty-accrual-models
Migrated from the 2026-08-01 research pass; no source URL was recorded.
guest-loyalty-tiers differentiator
Not scored by this record.
guest-loyalty-offline-behavior differentiator
Not scored by this record.
guest-loyalty-offer-stacking-rules differentiator
Not scored by this record.
guest-loyalty-targeted-offers differentiator
Not scored by this record.
guest-loyalty-rfm-segmentation differentiator
Not scored by this record.
guest-loyalty-lifecycle-automation
Migrated from the 2026-08-01 research pass; no source URL was recorded.
guest-loyalty-native-email-sms differentiator
Not scored by this record.
guest-loyalty-consent-management
Not scored by this record.
guest-loyalty-10dlc-registration
Not scored by this record.
guest-loyalty-campaign-attribution differentiator
Not scored by this record.
guest-loyalty-data-export-portability differentiator
Not scored by this record.
guest-loyalty-cdp-event-api differentiator
Not scored by this record.
guest-loyalty-review-capture-routing differentiator
Not scored by this record.
guest-loyalty-referral-program
Not scored by this record.
guest-loyalty-wallet-pass differentiator
Not scored by this record.
guest-loyalty-privacy-rights-tooling
Not scored by this record.
guest-loyalty-redemption-fraud-controls
Not scored by this record.
guest-loyalty-ai-offer-recommendation differentiator
Not scored by this record.
guest-loyalty-stored-value-gift
Not scored by this record.
Labor & workforce
labor-clock-in-at-pos
Migrated from the 2026-08-01 research pass; no source URL was recorded.
labor-photo-punch-verification differentiator
Not scored by this record.
labor-geofenced-mobile-punch
Not scored by this record.
labor-offline-time-punch differentiator
Not scored by this record.
labor-granular-rbac
2026-08-04: the claim's discrete actions — void, comp, discount, refund, drawer open, price change — are staff actions executed on the chain's POS, and Acrelec's devices are consumer-facing (kiosks, signage, drive-thru confirmation); no staff-facing transactional workflow exists in the product line for per-action permissions to govern. Consistent with the record's existing no on order-capture-split-merge and payments-refund-void-controls for the same reason. No public RBAC documentation exists for the ATP fleet-management tool either, but device-fleet admin roles would not satisfy this claim's POS-action wording in any case.
labor-manager-override-audit
2026-08-04: manager overrides and approvals are events on the chain's POS; Acrelec's customer-facing kiosks, signage and drive-thru kit have no manager-facing approval workflow to attribute or audit. There is no Acrelec override event to write to an audit trail — the capability structurally cannot exist in this product line, and no public documentation suggests otherwise (checked kiosk, operational-solutions and Bridge pages plus the OSIRIS API spec, which covers customer order storage/recall only).
labor-native-scheduling differentiator
Not scored by this record.
labor-demand-labor-forecast differentiator
Not scored by this record.
labor-realtime-labor-percent differentiator
Not scored by this record.
labor-overtime-prevention differentiator
Not scored by this record.
labor-break-compliance-by-state differentiator
Not scored by this record.
labor-fair-workweek-support
Not scored by this record.
labor-minor-labor-rules
Not scored by this record.
labor-tip-pooling-rules
Not scored by this record.
labor-tip-distribution-audit-trail
Not scored by this record.
labor-qualified-tips-w2-reporting differentiator
Not scored by this record.
labor-native-payroll differentiator
Not scored by this record.
labor-payroll-export-formats
Not scored by this record.
labor-shift-swap-workflow differentiator
Not scored by this record.
labor-digital-onboarding-i9
Not scored by this record.
labor-server-performance-metrics differentiator
Not scored by this record.
Inventory, purchasing & cost control
inventory-recipe-bom-costing
Migrated from the 2026-08-01 research pass; no source URL was recorded.
inventory-unit-conversion-yields
Migrated from the 2026-08-01 research pass; no source URL was recorded.
inventory-theoretical-vs-actual differentiator
Not scored by this record.
inventory-realtime-depletion differentiator
Not scored by this record.
inventory-86-auto-sync differentiator
Not scored by this record.
inventory-count-modes
Migrated from the 2026-08-01 research pass; no source URL was recorded.
inventory-mobile-count-offline
Not scored by this record.
inventory-vendor-catalogs-edi differentiator
Not scored by this record.
inventory-invoice-ocr differentiator
Not scored by this record.
inventory-price-change-alerts differentiator
Not scored by this record.
inventory-par-auto-suggest differentiator
Not scored by this record.
inventory-waste-logging
Not scored by this record.
inventory-transfers
Not scored by this record.
inventory-commissary
Not scored by this record.
inventory-lot-traceability
Not scored by this record.
inventory-shelf-life-expiry
Not scored by this record.
inventory-cogs-gl-export
Not scored by this record.
inventory-native-not-partner differentiator
Not scored by this record.
inventory-menu-margin-linkage differentiator
Not scored by this record.
Reporting, BI & data access
reporting-realtime-dashboard
Fleet/estate monitoring is plausible for a hardware estate of this size but is not documented publicly.
reporting-eod-closeout
Migrated from the 2026-08-01 research pass; no source URL was recorded.
reporting-pmix-modifier-level
Acrelec's own description of the Bridge architecture places reporting in the chain's POS, not in Acrelec: 'The injector enables Bridge data to be formatted to fit in the POS for reporting', with POS data flowing the other way via the importer. Kiosk sales are injected into the POS's reporting layer; no Acrelec PMIX or sales report product is described anywhere in the catalogue. https://acrelec.com/bridging-the-restaurant-ecosystem/ · retrieved 2026-08-04
reporting-comps-voids-audit
Not scored by this record.
reporting-cash-over-short
Not scored by this record.
reporting-labor-productivity
Not scored by this record.
reporting-channel-profitability differentiator
Not scored by this record.
reporting-multiloc-drilldown differentiator
Not scored by this record.
reporting-custom-report-builder differentiator
Not scored by this record.
reporting-scheduled-delivery
Not scored by this record.
reporting-raw-warehouse-export differentiator
Not scored by this record.
reporting-public-api differentiator
Not scored by this record.
reporting-webhooks differentiator
Not scored by this record.
reporting-api-not-upcharged differentiator
Not scored by this record.
reporting-tier-paywall differentiator
Not scored by this record.
reporting-history-retention differentiator
Not scored by this record.
reporting-anomaly-alerts differentiator
Not scored by this record.
reporting-nl-query
Not scored by this record.
reporting-guest-cohorts differentiator
Not scored by this record.
reporting-sales-forecast differentiator
Not scored by this record.
reporting-tip-tax-compliance
Not scored by this record.
Multi-location, franchise & enterprise governance
multi-location-org-hierarchy
2026-08-04: the plausible carrier is ATP, the cloud fleet-management platform ('effortlessly manage your device fleet remotely'), and Creative Studio's corporate-vs-local framing ('connect location-specific marketing with national campaigns') implies at least two tiers — but no public page names a hierarchy object, its depth, or whether reporting and permissions scope to it. Checked acrelec.com/kiosk/ and /digital-signage/ (marketing only), atp.acrelec.com (a coming-soon shell with no documentation), and assist.acrelec.com (unreachable — TLS certificate verification failure). Cannot be settled from public material.
multi-location-central-menu-publish
Creative Studio is marketed for digital signage content; menu-publish versioning and audit trail not documented.
multi-location-local-override-policy differentiator
Not scored by this record.
multi-location-price-zones
2026-08-04: kiosk menus and prices are imported from the chain's POS via Bridge ('POS data transformed into the Bridge format via the importer'), so per-location pricing most likely rides in from the integrated POS — but whether Acrelec's own menu layer can natively carry price tiers per location group, channel and daypart without duplicating the item record is documented nowhere public. Checked acrelec.com/kiosk/ and /digital-signage/ (no pricing model described), the Bridge architecture article (importer/injector only), and the OSIRIS spec (order storage, no menu-pricing objects); KioskBuilder, the tool that would answer it, is a login-gated shell. Same unresolved boundary as the record's menu-pricing cells.
multi-location-scheduled-publish differentiator
Not scored by this record.
multi-location-new-store-template differentiator
Not scored by this record.
multi-location-corp-vs-franchisee-roles differentiator
Not scored by this record.
multi-location-royalty-calculation differentiator
Not scored by this record.
multi-location-royalty-collection
Not scored by this record.
multi-location-consolidated-reporting
Not scored by this record.
multi-location-normalized-item-rollup differentiator
Not scored by this record.
multi-location-cross-location-giftcard
Not scored by this record.
multi-location-cross-location-loyalty
Not scored by this record.
multi-location-multi-brand differentiator
Not scored by this record.
multi-location-multi-tax-jurisdiction
Not scored by this record.
multi-location-multi-currency-locale
Not scored by this record.
multi-location-config-audit-log differentiator
Not scored by this record.
multi-location-enterprise-sso differentiator
Not scored by this record.
multi-location-enterprise-api differentiator
Not scored by this record.
multi-location-central-labor-policy
Not scored by this record.
Hardware & physical footprint
hardware-commodity-devices differentiator
Not scored by this record.
hardware-os-platforms
Named hardware models (K22, K27, K27 Outdoor, C27, Module S, S22 Lite) but no published OS list or minimum specs.
hardware-handheld-purpose-built
Not scored by this record.
hardware-handheld-battery-swap differentiator
Not scored by this record.
hardware-offline-mode
The claim is conjunctive — terminals keep taking orders, PRINT TO KITCHEN and record cash sales offline, with a published degradation matrix — and the print-to-kitchen leg is positively absent: no kitchen printer or KDS exists anywhere in the catalogue (Operational Solutions is Double Check, speaker posts, QTimer 2.0, Table Service, OrderMatic and GLORY cash; the other lines are signage, kiosks, self-checkout), so kitchen output belongs to the chain's POS even when everything is online. The kiosk order-entry leg is separately unresolved (Bridge can 'work 100% on premises' — a deployment topology, not an offline behaviour matrix, and no degradation documentation is published), but the claim as written cannot be met by this product line. https://acrelec.com/operational-solutions/ · retrieved 2026-08-04
hardware-kds
No first-party KDS exists: the Operational Solutions line enumerates Double Check order-confirmation screens, Bluetooth speaker posts, QTimer 2.0 drive-thru timing, Table Service locators, OrderMatic and GLORY cash modules, and the rest of the catalogue is digital signage (ODMB/IDMB/Creative Studio), kiosks and self-checkout. Nothing with bump-bar or touch input, station routing or course/fire timing is sold; kitchen display, where present, is the chain's POS/KDS — the same enumeration already grounding the record's no on kitchen-expo-consolidation and reliability-offline-kds-printing. https://acrelec.com/operational-solutions/ · retrieved 2026-08-04
hardware-kiosk differentiator
Not scored by this record.
hardware-drive-thru
Not scored by this record.
hardware-printer-compatibility
Not scored by this record.
hardware-peripherals
Not scored by this record.
hardware-p2pe-terminal
Not scored by this record.
hardware-tap-to-phone differentiator
Not scored by this record.
hardware-pricing-transparency differentiator
Not scored by this record.
hardware-ownership-vs-lease differentiator
Not scored by this record.
hardware-usable-after-churn differentiator
Not scored by this record.
hardware-rma-sla differentiator
Not scored by this record.
hardware-byod
Not scored by this record.
hardware-remote-device-management differentiator
Not scored by this record.
Integrations, API & extensibility
extensibility-public-api-docs
REPLACES an undated first-pass placeholder that said 'No public developer portal found from acrelec.com' -- while extensibility-oauth-partner-apps sits at no A in this same record citing this very spec, retrieved 2026-08-04. A public, ungated API reference does exist: re-fetched 2026-09-01, HTTP 200 anonymously, no robots.txt on the host (404, allowed under RFC 9309), 25,052 bytes of OpenAPI 3.0.1 titled 'OSIRIS API' / 'OSIRIS services API', declaring securitySchemes Basic and OTP. PARTIAL, not yes, and the shortfall is the same one this record already records elsewhere: the spec is six paths wide -- HEAD+GET /api/Auth, GET /api/v1/BI/getFavorites/{customerId}, POST /api/v1/Kiosk/storeOrder, GET /api/v1/Kiosk/GetLastOrders/{customerId}, GET /api/v1/Kiosk/recallOrder/{orderId} and GET /api/v1/Kiosk/getFavorites/{customerId} -- a narrow kiosk customer-order storage service, not a reference for the Bridge integration platform, whose plugin interfaces remain undocumented. So a developer can read a first-party API reference before buying, but not one covering the product an operator would integrate against. https://osiris.acrelec.com/osirissec/openapi/api.json · retrieved 2026-09-01
extensibility-api-access-cost differentiator
Not scored by this record.
extensibility-partner-revshare
Not scored by this record.
extensibility-free-sandbox differentiator
Not scored by this record.
extensibility-oauth-partner-apps
Acrelec's only public API spec (OSIRIS services, OpenAPI 3.0.1) defines exactly two security schemes: HTTP Basic ('Please enter your credentials') and an 'OTP' apiKey scheme carrying a pre-shared secret in an x-secret-key header — 'Please enter the secret pre-shared key here… For single key: the-key-value in plain text.' That is precisely the shared static key pattern this claim excludes; no OAuth 2.0 flow, scope, or per-app grant is defined anywhere in the spec. https://osiris.acrelec.com/osirissec/openapi/api.json · retrieved 2026-08-04
extensibility-webhooks-push
2026-08-04: the only public API spec (OSIRIS services, openapi/api.json at osiris.acrelec.com) defines seven operations and no webhook or callback objects — order history is retrieved by polling GET GetLastOrders/recallOrder. But OSIRIS is a narrow customer-order storage service, not the integration platform; Bridge's plugin interfaces ('connect their solution to Bridge by suggesting their own plugins') are not publicly documented and there is no developer portal beyond the OSIRIS swagger, so platform-wide push eventing can be neither confirmed nor ruled out.
extensibility-webhook-reliability differentiator
Not scored by this record.
extensibility-order-injection-api
Not scored by this record.
extensibility-menu-write-api differentiator
Not scored by this record.
extensibility-data-symmetry differentiator
Not scored by this record.
extensibility-published-rate-limits
Not scored by this record.
extensibility-doordash-preferred differentiator
Not scored by this record.
extensibility-first-party-delivery-integrations differentiator
Not scored by this record.
extensibility-middleware-compatibility
Not scored by this record.
extensibility-accounting-connectors
Not scored by this record.
extensibility-payroll-export
Not scored by this record.
extensibility-bi-data-warehouse differentiator
Not scored by this record.
extensibility-app-marketplace
Not scored by this record.
extensibility-custom-fields-scripting
Not scored by this record.
extensibility-headless-embedded
Not scored by this record.
extensibility-api-versioning-deprecation
Not scored by this record.
extensibility-data-portability-exit differentiator
Not scored by this record.
Reliability, offline & operations
reliability-offline-order-entry
The claim conjoins order entry, ticket routing and check printing continuing on-terminal offline. The routing and printing legs are positively absent from the product line — no KDS, kitchen printer or receipt-routing product appears in the complete catalogue (Operational Solutions, Digital Signage, Kiosk, Self-Checkout), so those paths are the chain's POS's even with the WAN up. The kiosk order-entry leg alone is unresolved (see order-capture-offline-order-entry: Bridge's 'work 100% on premises' is a topology option, not documented offline continuity), but a product with no ticket routing or check printing cannot satisfy this claim as written. https://acrelec.com/operational-solutions/ · retrieved 2026-08-04
reliability-offline-card-auth differentiator
Not scored by this record.
reliability-offline-decline-liability differentiator
Not scored by this record.
reliability-lan-degraded-multi-terminal differentiator
Not scored by this record.
reliability-local-transaction-engine differentiator
Not scored by this record.
reliability-offline-kds-printing
Acrelec ships no kitchen display or kitchen printer product to keep running offline: the Operational Solutions line is Double Check, speaker posts, QTimer 2.0, Table Service and GLORY cash modules, and no kitchen product appears under Digital Signage, Kiosk or Self-Checkout either. Kitchen ticket routing is performed by the chain's POS/KDS, so offline continuity of that path is not an Acrelec capability. https://acrelec.com/operational-solutions/ · retrieved 2026-08-04
reliability-printer-fallback
No kitchen printer or KDS product exists anywhere in Acrelec's catalogue (Operational Solutions enumerates Double Check, speaker posts, QTimer 2.0, Table Service and GLORY cash modules; the other lines are signage, kiosks and self-checkout), so there is no Acrelec-configured kitchen printer to fail over from — ticket routing and any failover belong to the chain's POS. https://acrelec.com/operational-solutions/ · retrieved 2026-08-04
reliability-sync-conflict-handling
Not scored by this record.
reliability-offline-feature-matrix
Not scored by this record.
reliability-public-status-page
Not scored by this record.
reliability-contractual-uptime-sla differentiator
Not scored by this record.
reliability-incident-postmortems
Not scored by this record.
reliability-247-live-support
Not scored by this record.
reliability-onsite-install differentiator
Not scored by this record.
reliability-menu-build-service differentiator
Not scored by this record.
reliability-hardware-replacement-sla
Not scored by this record.
reliability-backup-restore
Not scored by this record.
reliability-pci-dss-4-attestation
Not scored by this record.
reliability-mfa-role-based-access
Not scored by this record.
reliability-self-serve-training
Not scored by this record.
reliability-failover-terminal-role differentiator
Not scored by this record.
reliability-cellular-backup
Not scored by this record.
Commercial, compliance & data ownership
commercial-month-to-month-contract differentiator
Not scored by this record.
commercial-no-early-termination-fee differentiator
Not scored by this record.
commercial-autorenew-terms-published
Enterprise contracts; no public contract terms on the site.
commercial-processing-not-bundled differentiator
Not scored by this record.
commercial-interchange-plus-published differentiator
Not scored by this record.
commercial-rate-increase-clause differentiator
Not scored by this record.
commercial-pricing-published
Product pages name models but publish no prices; every route is contact-sales. https://www.acrelec.com/ · retrieved 2026-08-01
commercial-module-unbundling differentiator
Not scored by this record.
commercial-hardware-purchase-outright
Hardware is clearly sold, but no published price list and no stated purchase-vs-lease terms.
commercial-hardware-not-locked differentiator
Not scored by this record.
commercial-implementation-fee-published
Not scored by this record.
commercial-data-export-self-serve
Not scored by this record.
commercial-export-customer-and-loyalty differentiator
Not scored by this record.
commercial-post-termination-export-window differentiator
Not scored by this record.
commercial-data-ownership-clause differentiator
Not scored by this record.
commercial-source-available-selfhost
Not scored by this record.
commercial-pci-p2pe-tokenization
Not scored by this record.
commercial-pci-dss-4-controls
Not scored by this record.
commercial-soc2-attestation
Not scored by this record.
commercial-privacy-dsar-tooling
Not scored by this record.
commercial-wcag-kiosk-accessibility differentiator
Not scored by this record.
commercial-dual-pricing-compliant differentiator
Not scored by this record.
Adversarial verification
An independent pass was instructed to refute this record, defaulting to downgrade when uncertain. It challenged 16 values — 0 upheld, 0 downgraded, 0 upgraded. This is published in full because a reader who can see which values were contested, on what evidence, and which way they moved has something no affiliate-funded comparison offers.
Capability claims
| Claim | As first scored | Verdict | What the verifier found |
|---|---|---|---|
| payments-gift-cards | unknown / F, placeholder: "No public documentation located during the 2026-08-01 research pass." | resolve-to-no | The claim requires a first-party gift card program with balance tracking, cross-location redemption and an online-ordering channel. Acrelec's complete public catalogue — Digital Signage, Kiosk, Operational Solutions, Self-Checkout — contains no gift-card or stored-value product; payment on its kiosks is the chain's card stack plus GLORY cash modules, and the record already scores digital-first-party-web no, so the required online-ordering redemption channel does not exist either. A gift card tendered on an Acrelec kiosk is the chain's program via the integrated POS. source |
| kitchen-expo-consolidation | unknown / F, placeholder: "No public documentation located during the 2026-08-01 research pass." | resolve-to-no | Read the Operational Solutions page: the line enumerates Double Check order-confirmation, Bluetooth speaker posts, QTimer 2.0, Table Service locators and GLORY cash payment — no KDS, expo screen or prep-station product, and none exists under Digital Signage, Kiosk or Self-Checkout. Acrelec ships no expo view for stations to bump into; kitchen orchestration is the chain's POS/KDS's. source |
| labor-granular-rbac | unknown / F, placeholder: "No public documentation located during the 2026-08-01 research pass." | resolve-to-no | The claim's discrete actions (void, comp, discount, refund, drawer open, price change) are staff actions executed on the chain's POS. Acrelec's devices are consumer-facing kiosks, signage and drive-thru kit; no staff-facing transactional workflow exists in the product line for per-action permissions to govern. Consistent with the record's existing no on order-capture-split-merge and payments-refund-void-controls. source |
| labor-manager-override-audit | unknown / F, placeholder: "No public documentation located during the 2026-08-01 research pass." | resolve-to-no | Manager overrides are POS events; Acrelec's customer-facing product line has no manager-facing approval workflow, so there is no Acrelec override event to attribute or audit. Checked the kiosk, operational-solutions and Bridge pages plus the OSIRIS API spec (customer order storage/recall only) — nothing staff-facing exists. source |
| reporting-pmix-modifier-level | unknown / F, placeholder: "No public documentation located during the 2026-08-01 research pass." | resolve-to-no | Acrelec's own Bridge architecture write-up places reporting in the chain's POS: 'The injector enables Bridge data to be formatted to fit in the POS for reporting.' Kiosk sales flow into the POS's reporting layer; no Acrelec PMIX or sales-report product is described anywhere in the catalogue. source |
| extensibility-oauth-partner-apps | unknown / F, placeholder: "No public documentation located during the 2026-08-01 research pass." | resolve-to-no | Retrieved Acrelec's only public API spec, the OSIRIS services OpenAPI 3.0.1 document. Its securitySchemes are exhaustive and there are two: HTTP Basic, and an 'OTP' apiKey scheme carrying a pre-shared secret in an x-secret-key header ('Please enter the secret pre-shared key here… For single key: the-key-value in plain text'). That is the shared static key pattern the claim explicitly excludes; no OAuth 2.0 flow, scope or per-app revocable grant is defined. source |
| reliability-offline-kds-printing | unknown / F, placeholder: "No public documentation located during the 2026-08-01 research pass." | resolve-to-no | Acrelec ships no kitchen display or kitchen printer product whose offline continuity could be assessed: the Operational Solutions line is Double Check, speaker posts, QTimer 2.0, Table Service and GLORY cash modules, and the remaining catalogue is signage, kiosks and self-checkout. Kitchen routing is performed by the chain's POS/KDS, not by Acrelec. source |
| reliability-printer-fallback | unknown / F, placeholder: "No public documentation located during the 2026-08-01 research pass." | resolve-to-no | No kitchen printer or KDS product exists anywhere in the catalogue, so there is no Acrelec-configured kitchen printer to fail over from and no backup routing for Acrelec to own — that failover, where it exists, is the chain's POS's. Same catalogue enumeration as reliability-offline-kds-printing. source |
| order-capture-scheduled-orders | unknown / F, placeholder: "No public documentation located during the 2026-08-01 research pass." | resolve-to-no | The claim requires holding a future-dated order and injecting it into a make queue at fire time. Acrelec ships no make queue — the complete catalogue (Operational Solutions, Digital Signage, Kiosk, Self-Checkout) contains no kitchen or queueing product — and its only order-capture surface is the walk-up kiosk; the OSIRIS spec's storeOrder/recallOrder/GetLastOrders operations carry no future-date or fire-time field. source |
| kitchen-bump-bar-hardware | unknown / F, placeholder: "No public documentation located during the 2026-08-01 research pass." | resolve-to-no | No Acrelec KDS exists for a bump bar to attach to: the catalogue enumeration (Double Check, speaker posts, QTimer 2.0, Table Service, OrderMatic, GLORY cash; signage, kiosks, self-checkout elsewhere) contains no kitchen display, bump bar or keypad product. Same enumeration grounding the record's existing no on kitchen-expo-consolidation. source |
| digital-menu-single-source | unknown / F, placeholder: "No public documentation located during the 2026-08-01 research pass." | resolve-to-no | There is no first-party web/app ordering product in the catalogue for a single-sourced digital menu to feed (digital-first-party-web is already no), and the menu flow Acrelec does have runs the other way — the kiosk imports the chain's POS menu via Bridge, making Acrelec a consumer of someone else's menu record, not the single source of one. source |
| digital-account-saved-payment | unknown / F, placeholder: "No public documentation located during the 2026-08-01 research pass." | resolve-to-partial | Grade-A evidence for the reorder leg: the OSIRIS OpenAPI spec defines customer-keyed storeOrder, GetLastOrders/{customerId}, recallOrder/{orderId} and getFavorites/{customerId} for kiosks. Named shortfalls: no saved/tokenized payment or address object exists in any of the spec's schemas (payment is the chain's card stack plus GLORY cash), and the kiosk is the only first-party channel the profile spans. source |
| guest-loyalty-unified-profile | unknown / F, placeholder: "No public documentation located during the 2026-08-01 research pass." | resolve-to-no | The claim needs in-store POS, first-party web/app and kiosk transactions merged under one identity; Acrelec owns only the kiosk channel — it sells no POS and no web/app ordering — so the required merge structurally cannot be Acrelec's. OSIRIS, the only public profile surface, is kiosk-only and defines no dedup/merge or phone/email match behaviour. source |
| hardware-offline-mode | unknown / F, placeholder: "No public documentation located during the 2026-08-01 research pass." | resolve-to-no | The claim's print-to-kitchen leg is positively absent — no kitchen printer or KDS anywhere in the catalogue, so kitchen output is the chain's POS's even when online — which the conjunctive claim cannot survive. The kiosk order-entry leg stays separately unresolved (Bridge's 'work 100% on premises' is a topology, not an offline behaviour matrix), noted in the claim note. source |
| hardware-kds | unknown / F, placeholder: "No public documentation located during the 2026-08-01 research pass." | resolve-to-no | Acrelec sells no first-party kitchen display: the Operational Solutions line and the rest of the catalogue contain nothing with bump-bar/touch input, station routing or course/fire timing. Same catalogue enumeration as the record's existing no on kitchen-expo-consolidation and reliability-offline-kds-printing. source |
| reliability-offline-order-entry | unknown / F, placeholder: "No public documentation located during the 2026-08-01 research pass." | resolve-to-no | Of the claim's three conjoined legs, ticket routing and check printing are positively absent from the product line (no KDS, kitchen printer or routing product in the complete catalogue), so the claim cannot be met regardless of how the kiosk's undocumented offline order-entry behaves; that remaining leg is tracked as unknown on order-capture-offline-order-entry. source |
Sources
Every URL this record cites. 9 in total.
- https://www.acrelec.com/
- https://acrelec.com/kiosk/
- https://acrelec.com/operational-solutions/
- https://acrelec.com/bridging-the-restaurant-ecosystem/
- https://osiris.acrelec.com/osirissec/openapi/api.json
- https://kioskbuilder.acrelec.com/
- https://acrelec.com/digital-signage/
- https://atp.acrelec.com/
- https://assist.acrelec.com/