Matrix / peer group

Regional & international

Restaurant POS whose primary market is outside the United States, evidenced by a non-US headquarters plus localisation the US vendors do not ship — local fiscal compliance, regional payment rails, or non-English product UI.

8 products · 312 claims in scope · segments: FSR, QSR, bar, pizza, franchise, multi-location

Products: 8
Claims in scope: 312
Parity floor: 56
Whitespace: 29

The parity floor is the set of capabilities at least half this group’s assessed members ship — what a buyer here can take for granted. Whitespace is the set fewer than a third ship. Both are computed only over claims in scope for this group and only over members with an assessed value, so a specialist is never penalised for a capability its buyers do not want, and a vendor that publishes nothing does not drag the floor down.

There is no composite score and no ranking. The moment one number exists, that number becomes the report.

Order capture & FOH workflow

Claim	Adoption	Flipdish	Petpooja	Nory	storekit	Restroworks	Sapaad	Tevalis	Zonal
order-capture-floor-plan-editor Provides a graphical floor-plan editor where an operator can draw sections, place tables of varying shape/capacity, save multiple floor-plan layouts per location, and assign sections to servers.	50% n=1	Unknown F	Partial D	n/a	Unknown	Unknown	Unknown	Unknown	Unknown
order-capture-seat-level Order lines can be tagged to a seat number at entry, and the check can be split by seat afterward without re-keying items.	— n=0	Unknown F	Unknown F	n/a	Unknown	Unknown	Unknown	Unknown	Unknown
order-capture-coursing-hold-fire Items can be assigned to courses and held, with a fire-next-course action available from a handheld or terminal that releases only that course to the kitchen.	50% n=1	Unknown F	Partial C	n/a	Unknown	Unknown	Unknown	Unknown	Unknown
order-capture-split-merge Supports splitting a check by item, by seat, by even N-way, and by arbitrary dollar/percentage amount, and merging checks or tables back together, including after partial payment.	25% n=2	Unknown F	Partial D	n/a	No B	Unknown F	Unknown F	Unknown F	Unknown F
order-capture-bar-tab-preauth diff Opens a bar tab against a card pre-authorization with a configurable auth amount, supports incremental re-auth as the tab grows, and auto-closes stale tabs at end of day.	— n=0	Unknown F	Unknown F	n/a	Unknown	Unknown	Unknown	Unknown	Unknown
order-capture-transfer-audit An open check can be transferred between servers, tables, and devices, and the transfer is recorded in an audit log naming both employees.	50% n=1	Unknown F	Partial C	n/a	Unknown	Unknown	Unknown	Unknown	Unknown
order-capture-native-handheld Ships a first-party handheld ordering app running natively on the handheld device (not a remote/mirrored desktop session) that can send to kitchen and take a card payment tableside.	75% n=2	Yes B	Partial C	n/a	Unknown	Unknown	Unknown	Unknown	Unknown
order-capture-offline-order-entry With the internet down, terminals and handhelds can still create orders, apply modifiers, send to kitchen, and tender cash, and the vendor publishes what does and does not work offline.	36% n=7	No F	Partial D	n/a	No F	Partial D	Partial D	Partial C	Partial B
order-capture-qr-same-check diff Guest QR at-table ordering writes items onto the same open check as server-entered items, rather than creating a separate order ticket.	50% n=1	Unknown F	Partial B	n/a	Unknown	Unknown	Unknown	Unknown	Unknown
order-capture-kiosk-first-party diff Offers a first-party self-order kiosk that renders the same menu and modifier tree as the POS with no separate menu build, and the vendor documents ADA/accessibility conformance for it.	50% n=2	Partial B	Partial B	n/a	Unknown	Unknown	Unknown	Unknown	Unknown
order-capture-drive-thru Supports drive-thru-specific order flow: order-point/pay-window/pickup-window separation, order sequencing or tandem-lane assignment, and pull-forward or parking-spot assignment.	50% n=1	Partial A	Unknown F	n/a	Unknown	Unknown	Unknown	Unknown	Unknown
order-capture-drive-thru-timers Captures and reports drive-thru speed-of-service timers by segment (order, total, window) tied to individual orders.	— n=0	Unknown F	Unknown F	n/a	Unknown	Unknown	Unknown	Unknown	Unknown
order-capture-voice-ai diff Vendor ships a first-party AI voice ordering agent for phone and/or drive-thru that injects orders directly as POS orders, or publishes a documented API partner program for third-party voice AI.	75% n=2	Yes B	Partial A	n/a	Unknown	Unknown	Unknown	Unknown	Unknown
order-capture-throttling diff Supports order throttling: per-channel capacity limits per time slot with automatic quote-time extension when kitchen load exceeds a configured threshold.	50% n=1	Partial A	Unknown F	n/a	Unknown	Unknown	Unknown	Unknown	Unknown
order-capture-scheduled-orders floor Accepts future-dated/scheduled orders with a per-channel lead time and automatically injects them into the make queue at a computed fire time rather than on receipt.	64% n=7	Yes C	Partial A	n/a	Partial D	Partial A	Partial B	Yes A	Partial B
order-capture-catering Provides a distinct catering order flow with quotes, deposits, balance-due tracking, and a delivery/event schedule separate from the standard order queue.	— n=0	Unknown F	Unknown F	n/a	Unknown	Unknown	Unknown	Unknown	Unknown
order-capture-order-ready-signal diff Pushes an order-ready signal back to third-party marketplaces (e.g. DoorDash) from POS or KDS state, rather than requiring a tablet tap.	100% n=2	Yes A	Yes A	n/a	Unknown	Unknown	Unknown	Unknown	Unknown
order-capture-void-comp-controls Voids, comps, and discounts require a reason code and can be gated behind role-based manager approval, with all instances recorded in an exception report.	50% n=2	Partial D	Partial D	n/a	Unknown	Unknown	Unknown	Unknown	Unknown

Menu, modifiers & pricing engine

Claim	Adoption	Flipdish	Petpooja	Nory	storekit	Restroworks	Sapaad	Tevalis	Zonal
menu-pricing-nested-modifiers floor Supports modifier groups nested at least three levels deep, each level with independent min/max selection counts and a forced-selection (required) flag.	58% n=6	Yes A	Unknown F	No B	Unknown F	Partial A	Partial B	Partial A	Yes B
menu-pricing-modifier-price-by-parent-size A single modifier can carry different prices depending on the parent item and the selected size, configured as a matrix rather than by duplicating the modifier.	19% n=8	No C	Partial D	No B	No B	No A	Partial B	No A	Partial B
menu-pricing-fractional-placement diff Supports fractional/sectioned modifier placement (at minimum halves, ideally quarters) with independent pricing per section.	0% n=2	No A	Unknown F	No B	Unknown	Unknown	Unknown	Unknown	Unknown
menu-pricing-half-and-half-rule diff The half-and-half pricing rule is operator-configurable among at least two of: charge the higher-priced half, average the halves, or charge each topping at a fraction of full price.	0% n=2	No C	Unknown F	No B	Unknown	Unknown	Unknown	Unknown	Unknown
menu-pricing-topping-quantity-tiers Supports modifier quantity tiers (light / regular / extra / double) with a configurable price multiplier per tier, distinct from adding the modifier twice.	29% n=7	No C	Unknown F	No B	Partial B	No A	No B	Partial A	Yes B
menu-pricing-size-style-matrix diff Item base price can be defined as a grid across two variant axes (e.g. size x crust/preparation) with a per-cell price override.	0% n=2	No A	Unknown F	No B	Unknown	Unknown	Unknown	Unknown	Unknown
menu-pricing-included-allowance diff Items can define an included-modifier allowance (e.g. three toppings included) that automatically charges only for overage and credits or forbids substitutions per configuration.	0% n=2	No C	Unknown F	No B	Unknown	Unknown	Unknown	Unknown	Unknown
menu-pricing-combos Supports combo/meal construction where components can be swapped with a price delta, and the system can automatically detect and convert eligible a-la-carte items in the cart into the combo price.	33% n=3	Partial A	Partial D	No B	Unknown	Unknown	Unknown	Unknown	Unknown
menu-pricing-upsell-prompts diff Upsell/suggestive-sell prompts can be configured per item and per channel (POS, kiosk, online), and the vendor reports attach-rate on those prompts.	33% n=3	Partial D	Partial D	No B	Unknown	Unknown	Unknown	Unknown	Unknown
menu-pricing-86-propagation A single 86 action propagates automatically to POS, KDS, the vendor's own online ordering, kiosk, and connected third-party marketplaces, with a documented propagation latency.	33% n=3	Partial B	Partial D	No B	Unknown	Unknown	Unknown	Unknown	Unknown
menu-pricing-countdown-auto-86 diff Supports per-item countdown/par counts that decrement on sale and automatically 86 the item at zero, with a scheduled auto-restore.	17% n=3	No C	Partial D	No C	Unknown	Unknown	Unknown	Unknown	Unknown
menu-pricing-dayparting Menus, individual items, and prices can be scheduled to activate and deactivate automatically by day and time in the location's own timezone.	33% n=3	Partial A	Partial A	No C	Unknown	Unknown	Unknown	Unknown	Unknown
menu-pricing-channel-price-books Supports distinct price books per channel (dine-in, pickup, delivery, kiosk, each third-party marketplace) including percentage-markup rules applied to a base price rather than manual per-item entry.	33% n=3	Partial B	Partial D	No B	Unknown	Unknown	Unknown	Unknown	Unknown
menu-pricing-dual-pricing diff Supports dual pricing / cash-discount at the item level with the card price displayed as the base price, applied consistently across POS, kiosk, and online ordering, and printed on the receipt.	0% n=2	No C	Unknown F	No B	Unknown	Unknown	Unknown	Unknown	Unknown
menu-pricing-versioning-effective-dates diff Menu changes can be staged as an effective-dated version, previewed before publish, and rolled back to a prior version after publish.	25% n=2	Partial B	Unknown F	No B	Unknown	Unknown	Unknown	Unknown	Unknown
menu-pricing-franchise-hierarchy diff floor Supports a central corporate menu template pushed to locations with field-level governance controlling which attributes a location may override.	50% n=3	Partial B	Partial C	Partial D	Unknown	Unknown	Unknown	Unknown	Unknown
menu-pricing-allergen-nutrition Stores allergen flags and nutrition values per item and publishes them to online ordering and third-party menus, and can derive nutrition from linked recipe components rather than manual entry.	50% n=2	Partial A	Partial A	Unknown F	Unknown	Unknown	Unknown	Unknown	Unknown
menu-pricing-recipe-linkage diff floor Menu items and modifiers can be linked to recipes/bills of materials so that a sale depletes theoretical inventory and yields item-level theoretical food cost.	67% n=3	Partial D	Partial D	Yes B	Unknown	Unknown	Unknown	Unknown	Unknown
menu-pricing-3p-menu-push Pushes menus to third-party marketplaces through a certified direct integration (not scraping or a menu-management middleman) and surfaces per-item sync status and rejection errors to the operator.	33% n=3	Partial D	Partial D	No B	Unknown	Unknown	Unknown	Unknown	Unknown
menu-pricing-dynamic-pricing Supports rule-based dynamic pricing where item price varies automatically by time, demand, or channel, with configurable floor/ceiling guardrails.	25% n=2	Partial A	Unknown F	No C	Unknown	Unknown	Unknown	Unknown	Unknown

Payments & money movement

Claim	Adoption	Flipdish	Petpooja	Nory	storekit	Restroworks	Sapaad	Tevalis	Zonal
payments-processor-choice diff The POS operates with third-party payment processors of the merchant's choosing (documented list of supported processors/gateways) rather than requiring the vendor's in-house processing.	17% n=3	No C	Partial E	No B	Unknown	Unknown	Unknown	Unknown	Unknown
payments-published-rates diff Vendor publishes card-processing pricing publicly (a specific flat rate or interchange-plus markup) rather than quote-only.	0% n=3	No C	No F	No B	Unknown	Unknown	Unknown	Unknown	Unknown
payments-dual-pricing diff Native dual-pricing / cash-discount mode stores two prices per item and prints both cash and card totals on the guest check and receipt.	0% n=2	No A	Unknown F	No B	Unknown	Unknown	Unknown	Unknown	Unknown
payments-surcharge-guardrails diff Surcharging engine automatically excludes debit and prepaid cards via BIN/product-code detection, enforces the network percentage cap, and can be enabled or disabled per location.	25% n=2	Partial A	Unknown F	No B	Unknown	Unknown	Unknown	Unknown	Unknown
payments-emv-nfc All first-party payment terminals accept EMV chip and NFC contactless including Apple Pay and Google Pay.	33% n=6	Partial D	Partial B	No B	No F	Unknown F	Unknown F	No C	Yes B
payments-softpos-tap-to-pay diff Accepts contactless payments directly on a phone (Tap to Pay on iPhone and/or Android tap-to-pay) with no separate card reader.	17% n=3	No C	Partial D	No B	Unknown	Unknown	Unknown	Unknown	Unknown
payments-pay-at-table floor Vendor ships a handheld that takes EMV/NFC payment at the table, including tip prompt and check splitting, without carrying the card away.	50% n=3	Yes C	Partial B	No B	Unknown	Unknown	Unknown	Unknown	Unknown
payments-qr-guest-pay diff Guest can scan a QR code on the printed check or table tent to view and pay the check from their own phone, with the payment closing the check in the POS automatically.	25% n=2	Unknown F	Partial D	No B	Unknown	Unknown	Unknown	Unknown	Unknown
payments-tip-adjust Supports both pre-auth-then-tip-adjust and on-device tip prompt flows, with a documented batch/adjust window and a manager screen for unadjusted tips.	33% n=3	Partial C	Partial C	No C	Unknown	Unknown	Unknown	Unknown	Unknown
payments-tip-pooling diff Configurable tip pooling and distribution rules (by hours worked, sales, role percentage, or points) that produce a per-employee tip allocation exportable to payroll.	50% n=2	No F	Unknown F	Yes B	Unknown	Unknown	Unknown	Unknown	Unknown
payments-offline-store-and-forward diff Card payments can be captured while the internet is down via store-and-forward, with configurable per-transaction and cumulative offline limits.	0% n=3	No C	No C	No B	Unknown	Unknown	Unknown	Unknown	Unknown
payments-offline-decline-liability diff Vendor publicly documents who bears the loss when a stored offline transaction declines on reconnect, and surfaces a post-reconnect report of failed offline payments.	0% n=3	No C	No C	No B	Unknown	Unknown	Unknown	Unknown	Unknown
payments-gift-cards First-party gift cards with real-time balance tracking, redeemable across every location in the group and through the online-ordering channel.	38% n=4	Unknown F	Partial D	No B	Unknown F	Unknown F	Unknown F	Partial A	Partial B
payments-house-accounts House/on-account tabs with per-account credit limits, running balance, and periodic statement or invoice generation.	25% n=2	Unknown F	Partial C	No B	Unknown	Unknown	Unknown	Unknown	Unknown
payments-split-tender A single check can be settled with multiple tenders and split by seat, by item, by even shares, or by arbitrary amount, with no hard cap below eight ways.	33% n=3	Partial A	Partial D	No B	Unknown	Unknown	Unknown	Unknown	Unknown
payments-refund-void-controls floor Voids, refunds, discounts, and no-sales require role-based authorization (manager PIN or approval) and write to an immutable audit log identifying the approver.	50% n=6	Partial C	Partial D	No B	Partial B	Partial D	Unknown F	Yes A	Unknown F
payments-chargeback-tooling diff In-product dispute/chargeback dashboard that lists open disputes and allows evidence submission assembled from the POS transaction record.	25% n=2	Partial C	Unknown F	No B	Unknown	Unknown	Unknown	Unknown	Unknown
payments-card-on-file diff Tokenized card-on-file for a guest profile, reusable across online ordering, phone orders, and in-store, with no PAN stored by the merchant.	25% n=2	Partial B	Unknown F	No B	Unknown	Unknown	Unknown	Unknown	Unknown
payments-payout-timing diff Vendor publishes its deposit schedule and offers a next-day or same-day/instant funding option.	50% n=2	Yes C	Unknown F	No C	Unknown	Unknown	Unknown	Unknown	Unknown
payments-multi-entity-routing diff A single account can route settlement funds to different bank accounts per location or legal entity (separate MIDs or split settlement) under unified reporting.	50% n=2	Yes A	Unknown F	No B	Unknown	Unknown	Unknown	Unknown	Unknown
payments-p2pe-pci4 Vendor provides point-to-point encryption and a current PCI DSS 4.x Attestation of Compliance / P2PE listing available to merchants on request.	0% n=1	Unknown F	Unknown F	No B	Unknown	Unknown	Unknown	Unknown	Unknown

Kitchen & production

Claim	Adoption	Flipdish	Petpooja	Nory	storekit	Restroworks	Sapaad	Tevalis	Zonal
kitchen-station-routing floor Items route to specific KDS stations by item, category, order type, or revenue center, with routing rules configurable per location without vendor involvement.	50% n=5	Yes B	Yes D	No B	No F	Unknown F	Unknown F	Partial C	Unknown F
kitchen-expo-consolidation floor An expo screen consolidates items from multiple prep stations into a single order view and only marks the order complete when every contributing station has bumped its items.	50% n=6	Partial C	Partial D	No B	No F	Unknown F	Yes B	Unknown F	Yes B
kitchen-course-firing diff Items can be assigned to courses and held, then fired to the kitchen on demand from a server terminal, handheld, or expo screen.	25% n=2	Partial C	Unknown F	No B	Unknown	Unknown	Unknown	Unknown	Unknown
kitchen-prep-time-pacing diff Per-item cook times are configurable and the KDS staggers item start/display times so that all items on an order finish simultaneously.	0% n=1	Unknown F	Unknown F	No B	Unknown	Unknown	Unknown	Unknown	Unknown
kitchen-order-throttling diff Kitchen load throttling automatically paces or delays release of incoming digital orders, or extends quoted prep times, once a configurable order-volume or ticket-time threshold is crossed.	25% n=2	Partial A	Unknown F	No B	Unknown	Unknown	Unknown	Unknown	Unknown
kitchen-channel-pause-propagation diff Pausing a store or 86ing an item from the POS/KDS propagates the pause or availability change back to connected third-party marketplaces (DoorDash, Uber Eats, Grubhub) automatically.	33% n=3	Partial B	Partial D	No B	Unknown	Unknown	Unknown	Unknown	Unknown
kitchen-order-ready-callback diff floor Bumping an order ready on the KDS sends an order-ready status event back to the third-party marketplace so couriers are dispatched on actual readiness.	50% n=3	Partial A	Yes A	No B	Unknown	Unknown	Unknown	Unknown	Unknown
kitchen-bump-bar-hardware KDS supports physical bump bars or programmable keypads in addition to touchscreen interaction, with documented supported models.	30% n=5	Unknown F	Unknown F	No B	No F	Partial C	Partial B	Unknown F	Partial B
kitchen-all-day-counts An all-day view aggregates outstanding quantities per item (and per modifier) across all open tickets on the station.	25% n=2	Unknown F	Partial D	No B	Unknown	Unknown	Unknown	Unknown	Unknown
kitchen-sla-alerts Configurable target cook times per station or order type, with visual color escalation and/or audible alert when a ticket exceeds target.	25% n=2	Partial D	Unknown F	No B	Unknown	Unknown	Unknown	Unknown	Unknown
kitchen-printer-fallback diff If a KDS screen or kitchen printer goes offline, tickets automatically fail over to a designated backup printer or screen with no ticket loss.	0% n=2	No C	Unknown F	No B	Unknown	Unknown	Unknown	Unknown	Unknown
kitchen-offline-operation diff KDS continues to receive and display tickets from on-site POS terminals when the internet or cloud backend is unreachable.	17% n=3	No C	Partial D	No B	Unknown	Unknown	Unknown	Unknown	Unknown
kitchen-item-build-screens diff Station screens can display item-level build/assembly detail (recipe steps, portioning, or full modifier breakout) rather than only the ticket line text.	25% n=2	Partial D	Unknown F	No C	Unknown	Unknown	Unknown	Unknown	Unknown
kitchen-pizza-fractional-display diff Sectioned/fractional topping placement (halves, quarters, specific sections) is rendered visually and unambiguously on the make-line screen or ticket.	0% n=1	Unknown F	Unknown F	No B	Unknown	Unknown	Unknown	Unknown	Unknown
kitchen-recall-refire A bumped ticket can be recalled/unbumped, and an individual item can be refired or reprinted without re-entering the order.	0% n=1	Unknown F	Unknown F	No B	Unknown	Unknown	Unknown	Unknown	Unknown
kitchen-order-modification-alerts diff Edits made in the POS to an order already displayed in the kitchen visually flag the added, changed, or removed items on the live ticket.	0% n=1	Unknown F	Unknown F	No B	Unknown	Unknown	Unknown	Unknown	Unknown
kitchen-guest-ready-notification diff Bumping an order ready triggers a guest-facing notification — SMS/text, app push, or an order-status display board — without a separate product purchase.	33% n=3	Partial D	Partial D	No B	Unknown	Unknown	Unknown	Unknown	Unknown
kitchen-waste-logging Waste, spoilage, and remakes can be logged directly at the kitchen/KDS screen with reason codes, and the entry depletes inventory.	50% n=1	Unknown F	Unknown F	Partial D	Unknown	Unknown	Unknown	Unknown	Unknown
kitchen-speed-of-service-reporting Reports actual ticket and per-station times (average and percentile) sliced by daypart, station, and order channel, exportable to CSV or an API.	0% n=1	Unknown F	Unknown F	No C	Unknown	Unknown	Unknown	Unknown	Unknown
kitchen-prep-forecasting Generates prep lists or predicted prep quantities from historical sales and forecast demand, surfaced to kitchen staff as a daily prep task list.	50% n=1	Unknown F	Unknown F	Partial D	Unknown	Unknown	Unknown	Unknown	Unknown

Delivery, dispatch & third-party channels

Claim	Adoption	Flipdish	Petpooja	Nory	storekit	Restroworks	Sapaad	Tevalis	Zonal
delivery-driver-roster Product includes a native in-house driver module: drivers are first-class entities with clock-in/out, assignment state (in-store / on-run / returning), and per-driver run history reportable from the POS itself (not via a third-party add-on).	17% n=6	Partial A	No E	n/a	No B	Unknown F	Partial D	No C	No C
delivery-dispatch-board Provides a dedicated dispatch/expo screen showing undispatched orders, driver availability, and elapsed time per order, with multi-order run batching (assigning 2+ orders to one driver as a single run).	25% n=6	Partial A	Unknown F	n/a	No B	Partial C	Partial D	No C	No B
delivery-route-map diff Dispatch includes a live map view with geocoded stops and system-generated route sequencing (turn order optimization) for a multi-stop run, not just a static address list.	50% n=1	Partial A	Unknown F	n/a	Unknown	Unknown	Unknown	Unknown	Unknown
delivery-driver-tracking diff Captures live driver GPS position from a driver-facing mobile app and surfaces it back to the dispatch screen.	50% n=2	Partial A	Partial A	n/a	Unknown	Unknown	Unknown	Unknown	Unknown
delivery-zones-polygon diff Delivery areas can be defined as arbitrary map polygons or by drive-time isochrones, not solely as a radius or a ZIP/postcode list.	100% n=1	Yes A	Unknown F	n/a	Unknown	Unknown	Unknown	Unknown	Unknown
delivery-zone-pricing Each delivery zone carries its own independently configurable delivery fee, order minimum, and quoted promise time, applied automatically from the validated customer address.	40% n=5	Partial A	Unknown F	n/a	Yes B	Unknown F	Partial B	No A	No B
delivery-address-validation Address entry is validated/geocoded against a mapping service at order time and rejects or flags out-of-zone addresses before the order is accepted.	50% n=1	Partial A	Unknown F	n/a	Unknown	Unknown	Unknown	Unknown	Unknown
delivery-driver-comp diff Tracks per-delivery driver compensation inputs — mileage or distance driven per run, per-delivery flat reimbursement, and driver-retained tips — and exports them to payroll as separate reimbursement vs. wage lines.	— n=0	Unknown F	Unknown F	n/a	Unknown	Unknown	Unknown	Unknown	Unknown
delivery-cash-reconcile Provides a driver cash bank / settle-up flow that reconciles cash collected, orders assigned, and tips owed at end of shift, producing a per-driver over/short figure.	— n=0	Unknown F	Unknown F	n/a	Unknown	Unknown	Unknown	Unknown	Unknown
delivery-daas-dispatch Can hand a first-party order to an on-demand courier marketplace (DoorDash Drive, Uber Direct, Nash, Relay or equivalent) natively from the POS, with the courier quote and status returning into the order record.	75% n=2	Yes A	Partial D	n/a	Unknown	Unknown	Unknown	Unknown	Unknown
delivery-daas-fallback diff Supports hybrid dispatch: rules that automatically overflow an order to a DaaS courier when no in-house driver is available, out of zone, or past a wait threshold.	50% n=2	Partial A	Partial C	n/a	Unknown	Unknown	Unknown	Unknown	Unknown
delivery-3p-direct-integration diff Offers direct, first-party certified API integrations with DoorDash, Uber Eats, and Grubhub marketplaces (vendor-owned, not solely resold through Otter/Deliverect/Chowly/ItsaCheckmate middleware).	50% n=2	Partial A	Partial B	n/a	Unknown	Unknown	Unknown	Unknown	Unknown
delivery-3p-injection Third-party marketplace orders inject automatically into the POS as normal tickets that fire to KDS/printers without tablet re-keying or manual accept.	100% n=2	Yes A	Yes D	n/a	Unknown	Unknown	Unknown	Unknown	Unknown
delivery-menu-push Menu, pricing, modifiers, and photos publish from the POS master menu out to connected third-party marketplaces, including channel-specific price markups, without maintaining a separate menu in each portal.	75% n=2	Partial B	Yes D	n/a	Unknown	Unknown	Unknown	Unknown	Unknown
delivery-86-sync Marking an item or modifier 86'd in the POS pushes item-level out-of-stock status to connected third-party channels in near real time, and restores it on availability (DoorDash requires item and item-option 86ing of new POS partners).	75% n=2	Partial B	Yes D	n/a	Unknown	Unknown	Unknown	Unknown	Unknown
delivery-store-pause Store can be paused/deactivated on each connected third-party marketplace from inside the POS with a timed auto-reactivation, rather than only from each marketplace's own tablet or portal.	50% n=2	Partial B	Partial D	n/a	Unknown	Unknown	Unknown	Unknown	Unknown
delivery-3p-reconciliation diff Produces a third-party reconciliation report matching marketplace payout deposits to POS-recorded 3P sales, itemizing commission, marketing fees, refunds/adjustments, and identifying missing or unpaid orders.	50% n=1	Unknown F	Partial B	n/a	Unknown	Unknown	Unknown	Unknown	Unknown
delivery-injection-error-visibility diff Vendor exposes integration health to the operator — failed/rejected order injections, connection status per channel, and alerts on failure — rather than failing silently.	50% n=1	Partial A	Unknown F	n/a	Unknown	Unknown	Unknown	Unknown	Unknown
delivery-tracking-page Guests receive a branded order status / driver tracking page or SMS link on the restaurant's own domain for first-party delivery orders, driven by real order and driver state.	50% n=1	Partial A	Unknown F	n/a	Unknown	Unknown	Unknown	Unknown	Unknown
delivery-promise-time diff Quoted delivery promise times adjust dynamically from current kitchen load, driver availability, and zone drive time, rather than a fixed per-store constant.	25% n=2	No A	Partial A	n/a	Unknown	Unknown	Unknown	Unknown	Unknown
delivery-offline-behavior Vendor documents explicit offline behavior for delivery: whether cash delivery orders, driver assignment, and driver settlement continue during an internet outage.	— n=0	Unknown F	Unknown F	n/a	Unknown	Unknown	Unknown	Unknown	Unknown

Digital ordering & guest-facing channels

Claim	Adoption	Flipdish	Petpooja	Nory	storekit	Restroworks	Sapaad	Tevalis	Zonal
digital-first-party-web floor Vendor ships a first-party, commission-free web ordering site on the restaurant's own branding/domain that writes orders directly into the POS with no per-order marketplace commission.	79% n=7	Yes B	Partial C	n/a	Yes C	Yes D	Yes D	No C	Yes C
digital-menu-single-source floor The web/app ordering menu is generated from the same POS menu record as in-store — one item edit propagates to all first-party digital channels without a separate digital menu build.	71% n=7	Yes B	Yes D	n/a	Partial E	Partial D	Partial D	Partial C	Yes C
digital-native-app diff Vendor offers a branded native iOS and Android ordering app (published under the restaurant's own brand in the App Store/Play Store), not only a mobile web page or a shared multi-restaurant marketplace app.	100% n=1	Yes B	Unknown F	n/a	Unknown	Unknown	Unknown	Unknown	Unknown
digital-account-saved-payment floor Guests can create an account with saved addresses, saved (tokenized) payment methods, and one-tap reorder of a previous order across first-party channels.	67% n=3	Yes B	Unknown F	n/a	Unknown F	Unknown F	Partial B	Unknown F	Partial C
digital-upsell-engine diff Digital checkout presents configurable or algorithmic upsell/cross-sell suggestions (rules-based add-ons or personalized recommendations from order history), with attach-rate reporting on those suggestions.	50% n=1	Partial D	Unknown F	n/a	Unknown	Unknown	Unknown	Unknown	Unknown
digital-scheduled-pacing Supports future/scheduled orders with per-daypart throttling — capacity limits on orders or items per time slot that automatically close slots when the kitchen is saturated.	75% n=2	Yes A	Partial A	n/a	Unknown	Unknown	Unknown	Unknown	Unknown
digital-fulfillment-modes Single digital ordering flow supports pickup, curbside (with arrival check-in), dine-in/QR table ordering, and delivery, with mode-specific fees and prep timing.	50% n=2	Partial A	Partial D	n/a	Unknown	Unknown	Unknown	Unknown	Unknown
digital-qr-table Supports guest-facing QR scan-to-order and/or scan-to-pay at the table that opens or attaches to the existing POS check, including splitting and tipping.	50% n=2	Partial C	Partial B	n/a	Unknown	Unknown	Unknown	Unknown	Unknown
digital-kiosk diff Vendor ships a self-order kiosk running the same menu and modifier logic as the POS, with accessibility-compliant UI and unattended EMV payment.	75% n=2	Yes B	Partial D	n/a	Unknown	Unknown	Unknown	Unknown	Unknown
digital-group-ordering Supports group ordering: a shareable link where multiple participants add their own items to one order under a per-person or total spend cap, with split or single payment.	50% n=1	Unknown F	Partial D	n/a	Unknown	Unknown	Unknown	Unknown	Unknown
digital-catering-portal diff Offers a distinct catering ordering flow with separate catering menu/minimums, lead-time rules, quotes or proposals, deposits, and invoice/house-account or ACH payment terms.	— n=0	Unknown F	Unknown F	n/a	Unknown	Unknown	Unknown	Unknown	Unknown
digital-voice-ai-phone diff Vendor offers AI voice phone ordering (native or a named certified partner) that answers inbound calls and injects the completed order into the POS without staff transcription.	100% n=1	Yes B	Unknown F	n/a	Unknown	Unknown	Unknown	Unknown	Unknown
digital-drivethru-ai Supports AI voice ordering at the drive-thru lane, integrated with the POS menu/modifiers and with escalation-to-human handoff.	— n=0	Unknown F	Unknown F	n/a	Unknown	Unknown	Unknown	Unknown	Unknown
digital-sms-ordering Supports conversational SMS or chat ordering/reordering (text-to-order or text-a-link) that lands in the POS.	50% n=1	Partial C	Unknown F	n/a	Unknown	Unknown	Unknown	Unknown	Unknown
digital-google-order diff Supports Order with Google — the restaurant's direct ordering link is provisioned to the Google Business Profile as an ordering option (ideally set as 'Preferred by Business'), rather than leaving marketplace links as the only choice.	50% n=1	Partial D	Unknown F	n/a	Unknown	Unknown	Unknown	Unknown	Unknown
digital-apple-business-connect Supports Apple Business Connect ordering placement — an 'Order Food' custom action on the Apple Maps place card pointing at the vendor's first-party ordering flow.	— n=0	Unknown F	Unknown F	n/a	Unknown	Unknown	Unknown	Unknown	Unknown
digital-loyalty-attach Loyalty accrual and redemption work inside the first-party digital ordering flow using the same guest identity as in-store, not as a separate post-purchase enrollment.	50% n=2	Partial B	Partial D	n/a	Unknown	Unknown	Unknown	Unknown	Unknown
digital-subscriptions Supports guest subscription / membership programs (recurring billing for a delivery-fee waiver, a per-period item entitlement, or a paid loyalty tier) managed in the platform.	— n=0	Unknown F	Unknown F	n/a	Unknown	Unknown	Unknown	Unknown	Unknown
digital-promo-parity Discounts, coupon codes, and loyalty offers are defined once and honored identically across POS, kiosk, and first-party digital channels, with channel eligibility controls.	50% n=2	Partial D	Partial D	n/a	Unknown	Unknown	Unknown	Unknown	Unknown
digital-guest-data-ownership diff Vendor documents that the operator owns and can export first-party guest records (email, phone, consented marketing status, order history) in bulk, without a fee or vendor approval.	50% n=2	Partial B	Partial B	n/a	Unknown	Unknown	Unknown	Unknown	Unknown
digital-checkout-pci-sca Digital checkout uses vendor-hosted fields or a hosted payment page so card data never touches the restaurant's page, with the vendor publishing PCI DSS 4.0 compliance (including the client-side script-integrity requirements effective March 2025) and supporting 3DS.	50% n=1	Partial C	Unknown F	n/a	Unknown	Unknown	Unknown	Unknown	Unknown
digital-surcharge-transparency diff Digital channels support the same service-fee / dual-pricing / card-surcharge configuration as the POS, with the required guest-facing disclosure and correct handling of jurisdictions and card brands where surcharging is prohibited.	50% n=2	Partial A	Partial A	n/a	Unknown	Unknown	Unknown	Unknown	Unknown

Guest data, loyalty & marketing

Claim	Adoption	Flipdish	Petpooja	Nory	storekit	Restroworks	Sapaad	Tevalis	Zonal
guest-loyalty-unified-profile Maintains a single guest profile that automatically merges transactions from in-store POS, first-party web/app ordering, and kiosk under one identity (phone or email match), with documented dedup/merge behavior.	36% n=7	Partial D	Partial D	No C	No B	Unknown F	Partial D	Partial A	Partial B
guest-loyalty-thirdparty-identity-attach diff Orders arriving from third-party marketplaces (DoorDash, Uber Eats, Grubhub) attach to a native guest profile with usable guest identity rather than landing as anonymous tickets.	33% n=3	Partial A	Partial A	No B	Unknown	Unknown	Unknown	Unknown	Unknown
guest-loyalty-accrual-models Supports at least two of points-per-dollar, visit/punch-count, and spend-tier accrual as configuration, without custom development or a bolt-on loyalty vendor.	38% n=8	Partial D	Partial D	No B	No B	Partial C	No B	Partial C	Yes B
guest-loyalty-tiers diff Supports status tiers with automatic promotion and demotion driven by rolling-window spend or visit counts.	0% n=2	No A	Unknown F	No B	Unknown	Unknown	Unknown	Unknown	Unknown
guest-loyalty-offline-behavior diff Documents explicitly what loyalty lookup, accrual, and redemption do when the POS loses connectivity (queue-and-reconcile vs blocked).	0% n=1	Unknown F	Unknown F	No B	Unknown	Unknown	Unknown	Unknown	Unknown
guest-loyalty-offer-stacking-rules diff Offer/discount engine exposes explicit stacking and precedence rules (exclusive vs combinable, order of application) as configuration.	25% n=2	Partial A	Unknown F	No B	Unknown	Unknown	Unknown	Unknown	Unknown
guest-loyalty-targeted-offers diff Offers can be issued to a dynamically defined audience (rules over recency, frequency, spend, or items purchased) rather than only broadcast to the whole list.	33% n=3	Partial D	Partial D	No B	Unknown	Unknown	Unknown	Unknown	Unknown
guest-loyalty-rfm-segmentation diff Automatically computes recency/frequency/monetary or equivalent lifecycle segments (new, regular, at-risk, lapsed, VIP) without the operator building the queries.	25% n=2	Partial A	Unknown F	No B	Unknown	Unknown	Unknown	Unknown	Unknown
guest-loyalty-lifecycle-automation Ships triggered lifecycle automations (birthday, first-visit thank-you, lapsed win-back) as configurable always-on campaigns rather than one-off manual sends.	43% n=7	Partial D	Partial D	No B	Partial C	Partial C	Unknown F	Partial C	Partial B
guest-loyalty-native-email-sms diff Sends both email and SMS campaigns natively from the platform, not solely by handing the list to a third-party ESP.	33% n=3	Partial B	Partial D	No C	Unknown	Unknown	Unknown	Unknown	Unknown
guest-loyalty-consent-management Captures per-channel marketing consent with timestamp and source of consent, and honors revocation received by any reasonable means (not just the STOP keyword) across all channels.	33% n=3	Partial C	Partial D	No B	Unknown	Unknown	Unknown	Unknown	Unknown
guest-loyalty-10dlc-registration Handles or explicitly documents A2P 10DLC brand and campaign registration required for the operator to send SMS through the platform.	25% n=2	Unknown F	Partial C	No B	Unknown	Unknown	Unknown	Unknown	Unknown
guest-loyalty-campaign-attribution diff Reports redemption and incremental sales attributable to a specific campaign or offer, tying redeemed offers to actual check totals.	25% n=2	Partial D	Unknown F	No B	Unknown	Unknown	Unknown	Unknown	Unknown
guest-loyalty-data-export-portability diff Provides self-serve export of the full guest list and transaction history, including contact PII, via CSV or API, without a vendor fee or support ticket.	33% n=3	Partial A	Partial D	No B	Unknown	Unknown	Unknown	Unknown	Unknown
guest-loyalty-cdp-event-api diff Exposes a documented outbound guest and order event API or webhook stream that a CDP or marketing platform can subscribe to (e.g. Olo, Punchh, Bridg, Klaviyo).	33% n=3	Partial A	Partial A	No A	Unknown	Unknown	Unknown	Unknown	Unknown
guest-loyalty-review-capture-routing diff floor Triggers post-transaction feedback requests and routes responses by score, sending low scores to private service recovery and high scores toward public review sites.	50% n=3	Partial D	Partial D	Partial D	Unknown	Unknown	Unknown	Unknown	Unknown
guest-loyalty-referral-program Includes a native referral mechanic with per-guest codes or links, attribution of the referred guest's first order, and two-sided rewards.	0% n=1	Unknown F	Unknown F	No B	Unknown	Unknown	Unknown	Unknown	Unknown
guest-loyalty-wallet-pass diff Issues an Apple Wallet or Google Wallet loyalty pass with push-updatable balance, as an alternative to requiring a branded app download.	0% n=1	Unknown F	Unknown F	No B	Unknown	Unknown	Unknown	Unknown	Unknown
guest-loyalty-privacy-rights-tooling Provides admin tooling to fulfill guest data access and deletion requests (CCPA/CPRA-style) including deletion propagation to loyalty and marketing records.	25% n=2	Partial C	Unknown F	No B	Unknown	Unknown	Unknown	Unknown	Unknown
guest-loyalty-redemption-fraud-controls Enforces loyalty fraud controls such as redemption velocity limits, manager approval on manual point adjustments, and flagging of employee self-redemption, with an audit log.	33% n=3	Partial C	Partial D	No B	Unknown	Unknown	Unknown	Unknown	Unknown
guest-loyalty-ai-offer-recommendation diff Vendor documents AI/ML-generated recommendations for offer content, target audience, or send timing (claim-level; verify it is a shipped product feature, not a roadmap statement).	0% n=1	Unknown F	Unknown F	No B	Unknown	Unknown	Unknown	Unknown	Unknown
guest-loyalty-stored-value-gift Offers native stored-value/gift card balances tied to the same guest profile and redeemable across all locations of the brand.	33% n=3	Partial A	Partial D	No B	Unknown	Unknown	Unknown	Unknown	Unknown

Labor & workforce

Claim	Adoption	Flipdish	Petpooja	Nory	storekit	Restroworks	Sapaad	Tevalis	Zonal
labor-clock-in-at-pos floor Employees clock in and out at the POS terminal using a PIN, badge, or card, with no separate time-clock hardware required.	57% n=7	Partial D	Partial D	Partial B	No F	Partial D	Unknown F	Yes A	Yes B
labor-photo-punch-verification diff Captures a photo at punch (or performs facial verification) attached to the timecard entry, with a photo-only mode available that stores no biometric template.	25% n=2	Unknown F	Partial C	No B	Unknown	Unknown	Unknown	Unknown	Unknown
labor-geofenced-mobile-punch Supports mobile clock-in restricted by geofence or location validation for staff who do not punch at a fixed terminal.	75% n=2	Unknown F	Partial B	Yes B	Unknown	Unknown	Unknown	Unknown	Unknown
labor-offline-time-punch diff Records time punches while the POS is offline and reconciles them on reconnect without loss or duplicate entries, with the behavior documented.	0% n=1	No C	Unknown F	Unknown F	Unknown	Unknown	Unknown	Unknown	Unknown
labor-granular-rbac floor Permissions are grantable per discrete action (void, comp, discount, refund, drawer open, price change, report access) per role and per location, not limited to fixed cashier/manager/admin tiers.	50% n=6	Partial D	Partial D	Partial D	Unknown F	Unknown F	Partial B	Partial A	Partial B
labor-manager-override-audit floor Manager overrides and approvals are attributed to the individual approver and written to an immutable audit trail queryable after the fact.	71% n=7	Partial A	Partial D	Yes B	Yes B	Partial C	Unknown F	Yes A	Partial B
labor-native-scheduling diff floor Builds and publishes employee shift schedules inside the same platform that holds the timekeeping data, rather than requiring a third-party scheduling app.	83% n=3	Yes C	Partial D	Yes B	Unknown	Unknown	Unknown	Unknown	Unknown
labor-demand-labor-forecast diff Generates recommended staffing levels or labor hours by daypart from the operator's own POS sales history, not just a static template.	100% n=1	Unknown F	Unknown F	Yes B	Unknown	Unknown	Unknown	Unknown	Unknown
labor-realtime-labor-percent diff Displays labor cost as a percentage of sales in real time during service on a manager view or POS, not only in end-of-day or next-morning reports.	75% n=2	Partial D	Unknown F	Yes B	Unknown	Unknown	Unknown	Unknown	Unknown
labor-overtime-prevention diff Warns or blocks at clock-in when an employee is approaching or would cross a configured overtime threshold, before the overtime is incurred.	50% n=2	Unknown F	Partial C	Partial D	Unknown	Unknown	Unknown	Unknown	Unknown
labor-break-compliance-by-state diff Configures meal and rest break rules per state or jurisdiction, prompts required break attestation, and flags missed breaks for premium pay.	25% n=2	No C	Unknown F	Partial C	Unknown	Unknown	Unknown	Unknown	Unknown
labor-fair-workweek-support Supports predictive-scheduling ordinances by tracking advance-notice deadlines for published schedules and calculating predictability pay owed for employer-initiated changes.	50% n=1	Unknown F	Unknown F	Partial B	Unknown	Unknown	Unknown	Unknown	Unknown
labor-minor-labor-rules Enforces minor-labor restrictions (age-based maximum hours, prohibited time windows, school-day limits) at both scheduling and clock-in.	25% n=2	No C	Unknown F	Partial B	Unknown	Unknown	Unknown	Unknown	Unknown
labor-tip-pooling-rules Computes tip pooling and tip-outs automatically per shift from configurable rules (percentage of sales, hours worked, points, or role), rather than requiring a manual spreadsheet.	100% n=1	Unknown F	Unknown F	Yes C	Unknown	Unknown	Unknown	Unknown	Unknown
labor-tip-distribution-audit-trail Retains a per-shift, per-employee record of tips received, amounts contributed to the pool, and amounts distributed from the pool, exportable for audit.	25% n=2	No C	Unknown F	Partial D	Unknown	Unknown	Unknown	Unknown	Unknown
labor-qualified-tips-w2-reporting diff Payroll export separates cash from charged qualified tips and carries a Treasury tipped-occupation code, supporting the W-2 Box 12 code TP and Box 14b reporting required for tax year 2026.	0% n=2	Unknown F	No F	No E	Unknown	Unknown	Unknown	Unknown	Unknown
labor-native-payroll diff Vendor processes payroll itself as a first-party product (tax filing and direct deposit), as opposed to exporting to a third-party payroll provider only.	33% n=3	No A	Partial D	Partial C	Unknown	Unknown	Unknown	Unknown	Unknown
labor-payroll-export-formats Exports timecards, wages, and tips in documented formats or via direct integration for at least two major payroll providers (e.g. Gusto, ADP, Paychex, QuickBooks).	50% n=2	Unknown F	Partial C	Partial D	Unknown	Unknown	Unknown	Unknown	Unknown
labor-shift-swap-workflow diff Employees can request shift swaps or claim open shifts in a self-service app, subject to a manager approval workflow that enforces overtime and role eligibility.	100% n=1	Unknown F	Unknown F	Yes B	Unknown	Unknown	Unknown	Unknown	Unknown
labor-digital-onboarding-i9 Provides digital new-hire onboarding that collects W-4 and I-9 documentation and supports E-Verify submission.	0% n=2	Unknown F	No F	No E	Unknown	Unknown	Unknown	Unknown	Unknown
labor-server-performance-metrics diff floor Reports per-employee sales performance metrics (average check, items or category attachment rate, void and comp rate) by server or cashier.	50% n=3	Partial D	Partial D	Partial D	Unknown	Unknown	Unknown	Unknown	Unknown

Inventory, purchasing & cost control

Claim	Adoption	Flipdish	Petpooja	Nory	storekit	Restroworks	Sapaad	Tevalis	Zonal
inventory-recipe-bom-costing floor Supports multi-level recipe/BOM costing where a recipe can contain sub-recipes (prep items) and plate cost recalculates automatically when any component ingredient's cost changes.	50% n=7	Partial D	Partial D	Yes D	No C	Partial D	Unknown F	Partial A	Partial B
inventory-unit-conversion-yields Stores purchase unit, recipe unit, and count unit per item with explicit conversion factors, plus a yield/waste percentage applied to raw-to-usable conversion.	43% n=7	Partial C	Unknown F	Partial B	No C	Partial A	Partial B	Partial A	Partial B
inventory-theoretical-vs-actual diff floor Produces a theoretical-vs-actual usage variance report per item for a defined count period, showing theoretical usage from POS sales times recipe, actual usage from counts plus receipts, and the variance in both units and currency.	67% n=3	Partial D	Partial C	Yes B	Unknown	Unknown	Unknown	Unknown	Unknown
inventory-realtime-depletion diff Depletes ingredient on-hand quantities in near real time as orders are fired at the POS, including depletion driven by modifier selections, not only in an end-of-day batch.	50% n=2	Unknown F	Partial D	Partial C	Unknown	Unknown	Unknown	Unknown	Unknown
inventory-86-auto-sync diff Automatically 86s (marks unavailable) menu items on the POS, online ordering, and connected third-party delivery menus when a component ingredient hits zero or a configured threshold.	25% n=2	Unknown F	Partial D	No B	Unknown	Unknown	Unknown	Unknown	Unknown
inventory-count-modes Supports full physical inventory, ad-hoc spot counts of a subset, and scheduled recurring cycle counts, with each count's variance recorded as separate history rather than overwriting prior counts.	42% n=6	Unknown F	Unknown F	Partial D	No F	Partial A	Partial B	Partial A	Partial B
inventory-mobile-count-offline Provides a mobile/tablet counting app supporting barcode or QR scanning that continues to accept counts with no network connectivity and syncs on reconnect.	50% n=2	Partial C	Unknown F	Partial B	Unknown	Unknown	Unknown	Unknown	Unknown
inventory-vendor-catalogs-edi diff Ships pre-built electronic vendor catalog and order-transmission integrations with named broadline distributors (e.g. Sysco, US Foods, Performance Food Group) that send purchase orders and receive invoices electronically rather than by emailed PDF.	50% n=2	Unknown F	Partial D	Partial C	Unknown	Unknown	Unknown	Unknown	Unknown
inventory-invoice-ocr diff Ingests supplier invoices from photo, PDF, or email and extracts line-item detail (item, quantity, unit, price) into the inventory ledger without manual line entry.	75% n=2	Unknown F	Partial C	Yes B	Unknown	Unknown	Unknown	Unknown	Unknown
inventory-price-change-alerts diff Tracks per-item purchase price history across invoices and alerts when a received price exceeds the prior or contracted price by a configurable threshold.	50% n=2	Unknown F	Partial C	Partial B	Unknown	Unknown	Unknown	Unknown	Unknown
inventory-par-auto-suggest diff Maintains par levels per item per location and generates suggested purchase order quantities from on-hand versus par, with at least one mode driven by a sales forecast rather than a static par.	50% n=2	Unknown F	Partial D	Partial C	Unknown	Unknown	Unknown	Unknown	Unknown
inventory-waste-logging floor Provides a structured waste/spoilage logging workflow with reason codes that debits inventory and reports waste cost separately from usage variance.	67% n=3	Partial D	Partial D	Yes D	Unknown	Unknown	Unknown	Unknown	Unknown
inventory-transfers Supports inter-location inventory transfers as a two-sided transaction crediting the sending location and debiting the receiving location, with an in-transit or approval state.	100% n=2	Unknown F	Yes D	Yes D	Unknown	Unknown	Unknown	Unknown	Unknown
inventory-commissary Supports a commissary/central kitchen model where one location produces prep items and issues or sells them to other locations at a computed transfer cost.	100% n=2	Unknown F	Yes D	Yes B	Unknown	Unknown	Unknown	Unknown	Unknown
inventory-lot-traceability Captures lot/batch numbers at receiving and links them through production to sales or transfers, enabling a backward and forward recall trace.	— n=0	Unknown F	Unknown F	Unknown F	Unknown	Unknown	Unknown	Unknown	Unknown
inventory-shelf-life-expiry Tracks expiration or use-by dates on received and prepped items and surfaces an expiring-soon report or alert before spoilage.	50% n=2	Partial C	Partial C	Unknown F	Unknown	Unknown	Unknown	Unknown	Unknown
inventory-bar-partial-bottle Supports partial-bottle liquid inventory by weight (scale integration) or by bottle fraction for bar and beverage counting.	50% n=1	Unknown F	Unknown F	Partial B	Unknown	Unknown	Unknown	Unknown	Unknown
inventory-cogs-gl-export Exports period COGS and accounts-payable invoice detail in a named accounting system's import format (e.g. QuickBooks, Sage Intacct, NetSuite) with GL account mapping configurable per item category.	50% n=1	Unknown F	Unknown F	Partial D	Unknown	Unknown	Unknown	Unknown	Unknown
inventory-native-not-partner diff floor Inventory and recipe costing are delivered natively by the POS vendor rather than requiring a separately-contracted third-party product (e.g. MarginEdge, MarketMan, Restaurant365) to function.	83% n=3	Partial B	Yes B	Yes B	Unknown	Unknown	Unknown	Unknown	Unknown
inventory-menu-margin-linkage diff Joins recipe cost to actual item sales mix to report contribution margin per menu item, and flags items whose margin fell below a configured threshold after ingredient cost changes.	75% n=2	Partial D	Unknown F	Yes B	Unknown	Unknown	Unknown	Unknown	Unknown

Reporting, BI & data access

Claim	Adoption	Flipdish	Petpooja	Nory	storekit	Restroworks	Sapaad	Tevalis	Zonal
reporting-realtime-dashboard floor Provides a live sales dashboard reflecting transactions within minutes of the sale, accessible from both a browser and a mobile app off-premise.	69% n=8	Yes D	Partial D	Yes D	Partial D	Partial D	Yes D	Partial C	Partial C
reporting-eod-closeout floor Generates a daily close-out/EOD report reconciling gross sales, net sales, tax, tips, discounts, refunds, tender types, and expected cash deposit in one document.	50% n=7	Partial A	Yes D	No B	No F	Unknown F	Partial B	Yes A	Partial B
reporting-pmix-modifier-level floor Provides a product mix (PMIX) report at individual menu item AND modifier level with quantity, gross and net sales, filterable by daypart and revenue center.	50% n=8	Partial D	Partial D	Partial D	Partial B	Partial C	Partial B	Partial A	Partial B
reporting-comps-voids-audit Produces an audit report of comps, voids, discounts, and price overrides attributed to the employee who applied them and the manager who approved them, with reason codes and timestamps.	50% n=2	Partial A	Partial D	Unknown F	Unknown	Unknown	Unknown	Unknown	Unknown
reporting-cash-over-short Reports cash over/short per drawer, per shift, and per employee, comparing counted cash to expected cash from tendered transactions and paid-outs.	25% n=2	Unknown F	Partial D	No B	Unknown	Unknown	Unknown	Unknown	Unknown
reporting-labor-productivity Reports sales per labor hour and labor cost as a percentage of sales by hour, by department, and by employee, using actual clocked hours from the POS time clock.	75% n=2	Partial D	Unknown F	Yes D	Unknown	Unknown	Unknown	Unknown	Unknown
reporting-server-scorecards diff Reports per-server metrics including average check, items per check, attachment rate for named categories, and tips as a percentage of sales.	50% n=1	Unknown F	Partial B	Unknown F	Unknown	Unknown	Unknown	Unknown	Unknown
reporting-channel-profitability diff floor Reports revenue and margin by fulfillment channel — dine-in, direct online, first-party delivery, and each third-party marketplace separately — net of marketplace commission fees.	50% n=3	Partial D	Partial B	Partial B	Unknown	Unknown	Unknown	Unknown	Unknown
reporting-multiloc-drilldown diff floor Provides a consolidated multi-location report with side-by-side location comparison and drill-down from group total to a single location and then to an individual transaction.	67% n=3	Partial D	Partial D	Yes B	Unknown	Unknown	Unknown	Unknown	Unknown
reporting-custom-report-builder diff Includes a self-service report builder letting a non-developer choose dimensions, measures, and filters and save the result, rather than only fixed canned reports.	50% n=2	Partial B	Partial D	Unknown F	Unknown	Unknown	Unknown	Unknown	Unknown
reporting-scheduled-delivery Supports scheduling any report for automatic recurring delivery by email or to a shared destination on a defined cadence and recipient list.	50% n=2	Unknown F	Yes D	No B	Unknown	Unknown	Unknown	Unknown	Unknown
reporting-raw-warehouse-export diff Offers automated recurring bulk export of transaction-level raw data to a customer-controlled destination (S3, SFTP, Snowflake, BigQuery, or equivalent), not just manual CSV download.	50% n=2	Partial A	Unknown F	Partial B	Unknown	Unknown	Unknown	Unknown	Unknown
reporting-public-api diff Publishes a documented public REST or GraphQL API covering orders, payments, menu, and labor data, with self-service developer credentials obtainable without a signed partner agreement.	25% n=4	Yes B	No E	No A	No B	Unknown	Unknown	Unknown	Unknown
reporting-webhooks diff floor Emits outbound webhooks for order and payment lifecycle events to a customer-supplied endpoint, with documented retry behavior and payload signature verification.	67% n=3	Partial B	Partial A	Unknown F	Yes A	Unknown	Unknown	Unknown	Unknown
reporting-api-not-upcharged diff API and raw-data access are included in the standard subscription rather than gated behind an additional per-location fee, revenue share, or enterprise-only contract.	100% n=1	Yes A	Unknown F	Unknown F	Unknown	Unknown	Unknown	Unknown	Unknown
reporting-tier-paywall diff Core reporting beyond basic sales summaries — labor vs sales, PMIX, comps/voids audit, multi-location comparison — is available on the entry-level paid plan rather than requiring a higher tier or an add-on analytics SKU.	50% n=1	Unknown F	Partial C	Unknown F	Unknown	Unknown	Unknown	Unknown	Unknown
reporting-history-retention diff Documents a historical retention window of at least 24 months of transaction-level detail queryable in the reporting UI, with no silent truncation or archive retrieval fee.	50% n=1	Unknown F	Partial C	Unknown F	Unknown	Unknown	Unknown	Unknown	Unknown
reporting-anomaly-alerts diff Sends proactive push or email alerts when an operator-configured metric breaches a threshold or deviates from its historical pattern (e.g. void spike, sales below forecast, discount rate anomaly).	50% n=2	Unknown F	Partial D	Partial D	Unknown	Unknown	Unknown	Unknown	Unknown
reporting-nl-query Offers a natural-language query or AI assistant that answers ad-hoc questions against the operator's own sales and labor data and returns a figure or chart, not a generic help-article response.	50% n=1	Partial C	Unknown F	Unknown F	Unknown	Unknown	Unknown	Unknown	Unknown
reporting-guest-cohorts diff Reports guest-level analytics including new versus returning guest counts, visit frequency, and lifetime spend cohorts tied to identifiable guest records from loyalty or online ordering.	33% n=3	Partial D	Partial D	No B	Unknown	Unknown	Unknown	Unknown	Unknown
reporting-sales-forecast diff Produces a forward sales forecast at daypart or hourly granularity from the location's own history, exposed in the reporting UI and consumable by scheduling or ordering workflows.	75% n=2	Partial D	Unknown F	Yes B	Unknown	Unknown	Unknown	Unknown	Unknown
reporting-tip-tax-compliance Generates payroll- and tax-ready tip reporting: declared versus charged tips per employee, tip pool distribution detail, and a tax liability summary by jurisdiction.	50% n=2	Partial C	Unknown F	Partial D	Unknown	Unknown	Unknown	Unknown	Unknown

Multi-location, franchise & enterprise governance

Claim	Adoption	Flipdish	Petpooja	Nory	storekit	Restroworks	Sapaad	Tevalis	Zonal
multi-location-org-hierarchy floor Supports a named organizational hierarchy of at least three levels (e.g. enterprise > region/group > location) as a first-class object that reporting and permissions can be scoped to, not just a flat list of locations.	69% n=8	Yes A	Yes D	Partial D	Partial C	Partial D	Partial D	Partial A	Yes B
multi-location-central-menu-publish floor A corporate-level menu can be authored once and published to a chosen set of locations in a single action, with a publish/version history showing what was pushed, when, and by whom.	56% n=8	Yes A	Partial D	Partial D	No B	Partial C	Partial B	Yes A	Partial B
multi-location-local-override-policy diff Corporate menu items expose per-field override rules so a location can change some attributes (e.g. price, availability) while corporate locks others (e.g. name, image, recipe), and locked fields are not editable at store level.	33% n=3	Partial A	Partial C	No B	Unknown	Unknown	Unknown	Unknown	Unknown
multi-location-price-zones Supports price tiers/zones so one menu item carries different prices per location group, per order channel, and per daypart without duplicating the item record.	38% n=8	Partial A	Partial D	No B	No B	Partial A	Partial B	Partial A	Partial B
multi-location-scheduled-publish diff Menu, price, and promo changes can be scheduled to activate at a future date/time interpreted in each target location's own timezone, and can be rolled back after activation.	25% n=2	Partial A	Unknown F	No B	Unknown	Unknown	Unknown	Unknown	Unknown
multi-location-new-store-template diff A new location can be provisioned by cloning a documented configuration template (menu, taxes, roles, printers, modifiers, tenders) rather than being configured from scratch, and the vendor publishes the expected time-to-open.	50% n=1	Partial A	Unknown F	Unknown F	Unknown	Unknown	Unknown	Unknown	Unknown
multi-location-corp-vs-franchisee-roles diff floor The permission model distinguishes a franchisor/corporate tenant from an independently-owned franchisee tenant, so corporate can see franchisee sales and enforce config while the franchisee owns its own employees, banking, and labor data.	50% n=3	Partial A	Partial C	Partial B	Unknown	Unknown	Unknown	Unknown	Unknown
multi-location-royalty-calculation diff Calculates franchise royalty, ad-fund, and marketing-fee amounts automatically from POS net sales on a defined schedule, with a configurable royalty basis (gross vs net of discounts/comps/third-party).	— n=0	Unknown F	Unknown F	Unknown F	Unknown	Unknown	Unknown	Unknown	Unknown
multi-location-royalty-collection Supports automated ACH/debit collection of calculated royalties and fees from franchisee accounts, with a franchisee-visible statement of what was charged.	— n=0	Unknown F	Unknown F	Unknown F	Unknown	Unknown	Unknown	Unknown	Unknown
multi-location-consolidated-reporting floor Provides above-store reporting that aggregates sales, labor, discounts, voids, and item mix across any selected set of locations in one view, with store-vs-store ranking and variance flags.	100% n=3	Yes B	Yes D	Yes D	Unknown	Unknown	Unknown	Unknown	Unknown
multi-location-normalized-item-rollup diff Item-level sales roll up across locations under a shared corporate item ID even when stores have renamed or locally priced the item.	50% n=2	Partial A	Unknown F	Partial B	Unknown	Unknown	Unknown	Unknown	Unknown
multi-location-cross-location-giftcard Gift cards issued at one location are redeemable at any other location in the brand, with a reported outstanding-liability balance and inter-store settlement/redemption reconciliation between owners.	25% n=2	Unknown F	Partial C	No B	Unknown	Unknown	Unknown	Unknown	Unknown
multi-location-cross-location-loyalty floor A single customer loyalty profile, balance, and stored order history is shared across all locations in the brand rather than being per-location.	50% n=3	Yes A	Partial C	No B	Unknown	Unknown	Unknown	Unknown	Unknown
multi-location-multi-brand diff A single location/terminal can operate two or more distinct brands or virtual brands with separate menus, receipts/branding, and separately reportable revenue, on the same hardware and drawer.	50% n=2	Partial A	Partial D	Unknown F	Unknown	Unknown	Unknown	Unknown	Unknown
multi-location-multi-tax-jurisdiction Tax configuration is per-location with support for multiple simultaneous tax rates, jurisdiction-specific rules (e.g. prepared-food vs grocery, inclusive vs exclusive tax), and per-location tax exemptions.	50% n=2	Partial A	Partial D	Unknown F	Unknown	Unknown	Unknown	Unknown	Unknown
multi-location-config-audit-log diff floor Produces an immutable audit log of who changed which configuration object (price, tax, permission, discount) at which location and when, exportable or queryable by corporate.	67% n=3	Yes A	Partial C	Partial B	Unknown	Unknown	Unknown	Unknown	Unknown
multi-location-enterprise-api diff floor Publishes a documented multi-location API (or data warehouse/BI export) that returns transaction-level data across all locations in one authenticated call, without per-location credentials.	50% n=3	Yes B	Partial C	No A	Unknown	Unknown	Unknown	Unknown	Unknown
multi-location-central-labor-policy Labor rules (overtime, break enforcement, predictive-scheduling compliance) are configurable per location or location group and enforced at the terminal, not just reported after the fact.	50% n=2	Unknown F	Partial C	Partial D	Unknown	Unknown	Unknown	Unknown	Unknown

Hardware & physical footprint

Claim	Adoption	Flipdish	Petpooja	Nory	storekit	Restroworks	Sapaad	Tevalis	Zonal
hardware-commodity-devices diff floor The POS software runs on commodity off-the-shelf hardware (standard iPads, Android tablets, or PCs) that the operator can buy from a third party, rather than only on vendor-supplied proprietary terminals.	67% n=3	Partial D	Partial D	Yes B	Unknown	Unknown	Unknown	Unknown	Unknown
hardware-os-platforms floor Vendor documentation names the specific client operating systems supported (iOS/iPadOS, Android, Windows, Linux/web) and states minimum OS versions and device specs.	50% n=5	Partial C	Partial D	Partial E	Partial B	Unknown F	Unknown F	Partial C	Unknown F
hardware-handheld-purpose-built Offers a purpose-built handheld ordering device with an integrated card reader (not a phone case add-on), with published drop rating and IP ingress rating.	17% n=3	Partial D	No E	No B	Unknown	Unknown	Unknown	Unknown	Unknown
hardware-handheld-battery-swap diff The handheld supports hot-swappable or field-replaceable batteries, or the vendor publishes a rated battery life for a full shift.	0% n=2	Unknown F	No C	No B	Unknown	Unknown	Unknown	Unknown	Unknown
hardware-handheld-lte Handhelds support cellular/LTE connectivity as a documented fallback when store Wi-Fi drops, either built into the device or via a vendor-supplied failover.	50% n=2	Yes D	Unknown F	No B	Unknown	Unknown	Unknown	Unknown	Unknown
hardware-offline-mode Terminals continue to take orders, print to kitchen, and record cash sales with the internet down, and the vendor documents explicitly which functions degrade (card auth, loyalty lookup, refunds).	31% n=8	No C	Partial D	No B	No F	Partial D	Partial D	Partial C	Partial B
hardware-kds floor Sells or supports a dedicated kitchen display system with bump-bar or touch input, station routing, and course/fire timing, as a first-party product rather than an integration-only dependency.	63% n=8	Yes D	Partial C	No B	No B	Yes D	Yes D	Partial C	Yes B
hardware-kiosk diff Offers a self-order kiosk running the same menu and modifier engine as the POS, in both countertop and freestanding form factors, with integrated payment and accessibility (ADA) compliance documented.	33% n=3	Partial B	Partial D	No B	Unknown	Unknown	Unknown	Unknown	Unknown
hardware-drive-thru Supports drive-thru-specific hardware: outdoor digital menu boards, order confirmation displays, and speaker/headset integration, with a documented timer/speed-of-service measurement.	0% n=1	Unknown F	Unknown F	No B	Unknown	Unknown	Unknown	Unknown	Unknown
hardware-printer-compatibility floor Works with standard ESC/POS thermal receipt and kitchen printers from more than one manufacturer (e.g. Epson and Star), including LAN/Ethernet printers, rather than only vendor-branded printers.	50% n=3	Yes B	Partial D	No B	Unknown	Unknown	Unknown	Unknown	Unknown
hardware-peripherals Supports the standard peripheral set — cash drawers (including multi-drawer per terminal), barcode scanners, scales for by-weight items, and customer-facing displays — with a published compatibility list.	33% n=3	Partial B	Partial D	No B	Unknown	Unknown	Unknown	Unknown	Unknown
hardware-p2pe-terminal Card entry happens on a PCI-listed PTS device using validated point-to-point encryption, so the POS application and tablet stay out of PCI scope; the vendor states the merchant's SAQ type.	25% n=2	Partial A	Unknown F	No B	Unknown	Unknown	Unknown	Unknown	Unknown
hardware-tap-to-phone diff Supports contactless acceptance directly on a commodity phone or tablet (Tap to Pay on iPhone / Tap to Pay on Android) with no separate reader.	17% n=3	No C	Partial D	No B	Unknown	Unknown	Unknown	Unknown	Unknown
hardware-pricing-transparency diff Hardware prices are published per SKU on the vendor's public site, rather than quote-only.	0% n=3	No B	No B	No C	Unknown	Unknown	Unknown	Unknown	Unknown
hardware-ownership-vs-lease diff Hardware can be purchased outright (owned) as an alternative to a mandatory lease or subscription-bundled rental, and the vendor states which.	33% n=3	Partial C	Partial C	No B	Unknown	Unknown	Unknown	Unknown	Unknown
hardware-usable-after-churn diff Vendor documentation confirms whether hardware purchased from the vendor remains usable with other software after cancellation, i.e. it is not software-locked or remotely bricked.	0% n=2	No B	Unknown F	No B	Unknown	Unknown	Unknown	Unknown	Unknown
hardware-rma-sla diff Publishes a hardware warranty term and a replacement/advance-exchange SLA with a stated turnaround (e.g. next-business-day depot swap).	33% n=3	Partial B	Partial C	No B	Unknown	Unknown	Unknown	Unknown	Unknown
hardware-byod Staff can run the ordering or payment app on their own personal phone (BYOD) with a documented permission and security model.	50% n=2	Unknown F	Partial D	Partial D	Unknown	Unknown	Unknown	Unknown	Unknown
hardware-remote-device-management diff Provides a remote device-management console showing each terminal, printer, and KDS as online/offline, with remote reboot, software-version visibility, and staged rollout of updates.	25% n=2	Partial A	Unknown F	No B	Unknown	Unknown	Unknown	Unknown	Unknown
hardware-selfpour-scales Integrates with specialty beverage hardware — self-pour tap walls, flow meters, or liquor pour spouts — such that pours post to a POS tab automatically.	— n=0	Unknown F	Unknown F	Unknown F	Unknown	Unknown	Unknown	Unknown	Unknown
hardware-callerid-integration floor Supports inbound caller ID hardware or a telephony integration that pops the customer record and order history at the POS on an incoming call.	50% n=3	Yes B	Partial C	No B	Unknown	Unknown	Unknown	Unknown	Unknown

Integrations, API & extensibility

Claim	Adoption	Flipdish	Petpooja	Nory	storekit	Restroworks	Sapaad	Tevalis	Zonal
extensibility-public-api-docs floor Public, self-serve API reference documentation is readable without a signed partner agreement, NDA, or sales call.	58% n=6	Yes B	No B	Partial A	No B	Yes A	Unknown F	Yes A	Unknown F
extensibility-api-access-cost diff API access is included in the base subscription at no additional per-location fee, surcharge, or upgraded plan requirement.	100% n=1	Yes A	Unknown F	Unknown F	Unknown	Unknown	Unknown	Unknown	Unknown
extensibility-partner-revshare floor The vendor publishes its partner/marketplace commercial terms (referral fee, revenue share percentage, or per-location partner fee) in public documentation.	50% n=3	Partial D	Yes C	No B	Unknown	Unknown	Unknown	Unknown	Unknown
extensibility-free-sandbox diff A free sandbox or test environment with seeded data is available to developers without owning a paid production account.	38% n=4	Partial A	Partial A	Partial A	No B	Unknown	Unknown	Unknown	Unknown
extensibility-oauth-partner-apps Third-party apps authenticate via OAuth 2.0 with scoped, operator-granted, individually revocable permissions (not shared static API keys or credential sharing).	7% n=7	Partial B	No A	No A	No B	No A	No C	No A	Unknown F
extensibility-webhooks-push floor The platform pushes real-time webhooks for order lifecycle events (created, modified, paid, voided, refunded) rather than requiring polling.	75% n=6	Yes B	Partial A	Unknown F	Yes A	Partial A	Partial C	Yes A	Unknown F
extensibility-webhook-reliability diff floor Webhooks are cryptographically signed (e.g. HMAC) AND documented to retry with backoff, with a replayable event log for missed deliveries.	50% n=3	Partial B	No A	Unknown F	Yes A	Unknown	Unknown	Unknown	Unknown
extensibility-order-injection-api A public write API accepts externally originated orders into the POS as first-class tickets that fire to KDS/printers and land in reporting.	33% n=3	Partial B	Partial E	No B	Unknown	Unknown	Unknown	Unknown	Unknown
extensibility-menu-write-api diff floor Menu items, modifiers, and prices can be written and updated via API, not just read.	50% n=3	Yes A	No A	Partial A	Unknown	Unknown	Unknown	Unknown	Unknown
extensibility-data-symmetry diff Every core object the API can read (orders, menu, customers, employees, inventory) can also be written or updated via the same API.	17% n=3	Partial A	No A	No A	Unknown	Unknown	Unknown	Unknown	Unknown
extensibility-published-rate-limits API rate limits are published as specific numeric quotas with documented throttling behavior and headers.	13% n=4	Partial A	No A	No A	No A	Unknown	Unknown	Unknown	Unknown
extensibility-doordash-preferred diff The vendor is a named DoorDash Preferred Integration Partner (DPIP) under the 2026 program requirements.	0% n=3	No B	No B	No B	Unknown	Unknown	Unknown	Unknown	Unknown
extensibility-first-party-delivery-integrations diff Direct, first-party certified integrations exist with DoorDash, Uber Eats, and Grubhub without requiring a paid middleware layer (Otter/Chowly/Deliverect/Checkmate).	17% n=3	Partial B	No E	No E	Unknown	Unknown	Unknown	Unknown	Unknown
extensibility-middleware-compatibility The POS is a supported endpoint for at least two major aggregation middleware platforms (Deliverect, Chowly, Otter, Checkmate, ItsaCheckmate).	100% n=1	Yes B	Unknown F	Unknown F	Unknown	Unknown	Unknown	Unknown	Unknown
extensibility-accounting-connectors Native, vendor-maintained connectors exist for QuickBooks Online and at least one other GL/accounting system, with mapped journal entries rather than CSV-only export.	50% n=1	Unknown F	Unknown F	Partial C	Unknown	Unknown	Unknown	Unknown	Unknown
extensibility-payroll-export Labor hours export natively to at least two named payroll providers (e.g. Gusto, ADP, Paychex, Paylocity) without manual re-keying.	50% n=1	Unknown F	Unknown F	Partial D	Unknown	Unknown	Unknown	Unknown	Unknown
extensibility-bi-data-warehouse diff Raw transaction-level data can be exported on a schedule to a customer-controlled destination (S3/SFTP/warehouse/Snowflake share), not only viewed in the vendor's reporting UI.	50% n=2	Partial A	Partial C	Unknown F	Unknown	Unknown	Unknown	Unknown	Unknown
extensibility-app-marketplace The vendor operates a public integrations marketplace listing named third-party apps that operators can browse and self-install.	33% n=3	No B	Partial D	Partial B	Unknown	Unknown	Unknown	Unknown	Unknown
extensibility-custom-fields-scripting Operators can define custom fields or run vendor-hosted custom logic/scripts against POS objects without a vendor engineering engagement.	50% n=1	Partial A	Unknown F	Unknown F	Unknown	Unknown	Unknown	Unknown	Unknown
extensibility-headless-embedded The vendor supports a headless/embedded mode where a third-party UI (kiosk, web ordering, drive-thru) drives the POS transaction engine via API.	33% n=3	Partial B	Partial A	No B	Unknown	Unknown	Unknown	Unknown	Unknown
extensibility-api-versioning-deprecation The vendor publishes an API changelog and a stated deprecation/notice policy for breaking changes.	33% n=3	Partial A	Partial A	No A	Unknown	Unknown	Unknown	Unknown	Unknown
extensibility-data-portability-exit diff floor A complete historical data export (orders, customers, menu, payments metadata) is available to the operator on demand, in a documented machine-readable format, at contract end.	50% n=3	Partial A	Partial B	Partial B	Unknown	Unknown	Unknown	Unknown	Unknown

Reliability, offline & operations

Claim	Adoption	Flipdish	Petpooja	Nory	storekit	Restroworks	Sapaad	Tevalis	Zonal
reliability-offline-order-entry Order entry, ticket routing, and check printing continue on-terminal when the internet connection is lost.	33% n=6	Unknown F	Partial B	No B	No F	Partial D	Partial D	Partial C	Unknown F
reliability-offline-card-auth diff Card payments can be accepted while offline via store-and-forward, not just cash-only fallback.	0% n=2	No C	Unknown F	No B	Unknown	Unknown	Unknown	Unknown	Unknown
reliability-offline-decline-liability diff The vendor publicly documents who bears the loss when a store-and-forward transaction declines after connectivity returns, and states any per-transaction or cumulative offline cap.	0% n=2	No C	Unknown F	No B	Unknown	Unknown	Unknown	Unknown	Unknown
reliability-lan-degraded-multi-terminal diff Multiple terminals continue to share a single check/table state over the local network while the internet is down (LAN-only degraded operation, not per-terminal islands).	25% n=2	Unknown F	Partial D	No B	Unknown	Unknown	Unknown	Unknown	Unknown
reliability-local-transaction-engine diff The vendor documents a local/on-premise transaction engine or edge server (not purely cloud-hosted request/response) for the ordering path.	25% n=2	Unknown F	Partial C	No B	Unknown	Unknown	Unknown	Unknown	Unknown
reliability-offline-kds-printing Kitchen display and/or kitchen printer routing continues to function while offline.	13% n=4	Unknown F	Partial B	No B	No F	Unknown F	Unknown F	Unknown F	No B
reliability-printer-fallback The system automatically fails over to a backup printer or KDS station when a configured kitchen printer is unreachable, and alerts staff.	25% n=2	Unknown F	Unknown F	No B	Partial B	Unknown F	Unknown F	Unknown F	Unknown F
reliability-sync-conflict-handling The vendor documents its conflict-resolution behavior for edits made on two devices during a network partition (e.g. last-write-wins, merge, or operator prompt).	0% n=1	No C	Unknown F	Unknown F	Unknown	Unknown	Unknown	Unknown	Unknown
reliability-offline-feature-matrix The vendor publishes an explicit list of which features are unavailable offline (gift cards, loyalty lookup, refunds, manual card entry, text-to-pay).	0% n=3	No C	No F	No E	Unknown	Unknown	Unknown	Unknown	Unknown
reliability-public-status-page A public, per-component status page exists showing current and historical incident state without a login.	33% n=3	Yes B	No B	No E	Unknown	Unknown	Unknown	Unknown	Unknown
reliability-contractual-uptime-sla diff A contractual uptime SLA with a stated percentage AND a service credit remedy is published or available in the standard agreement.	0% n=3	No B	No B	No B	Unknown	Unknown	Unknown	Unknown	Unknown
reliability-incident-postmortems The vendor publishes written post-incident reports or root-cause summaries for major outages.	25% n=2	Partial B	Unknown F	No B	Unknown	Unknown	Unknown	Unknown	Unknown
reliability-247-live-support 24/7/365 live human support by phone is included in the base subscription, not sold as a premium support tier.	33% n=3	Partial C	Partial C	No B	Unknown	Unknown	Unknown	Unknown	Unknown
reliability-onsite-install diff floor The vendor offers in-person on-site installation and go-live support (first-party or certified dealer network), not remote-only self-install.	67% n=3	Yes B	Partial D	Partial D	Unknown	Unknown	Unknown	Unknown	Unknown
reliability-menu-build-service diff The vendor performs the initial menu build as part of onboarding rather than leaving it entirely to the operator.	50% n=2	Unknown F	Partial C	Partial B	Unknown	Unknown	Unknown	Unknown	Unknown
reliability-hardware-replacement-sla A hardware replacement/advance-exchange program with a stated turnaround time is included or purchasable.	25% n=2	Partial B	Unknown F	No B	Unknown	Unknown	Unknown	Unknown	Unknown
reliability-backup-restore Operators can trigger and retrieve their own data backup/restore, or the vendor publishes RPO/RTO figures for data recovery.	25% n=2	Unknown F	Partial C	No B	Unknown	Unknown	Unknown	Unknown	Unknown
reliability-pci-dss-4-attestation The vendor publishes a current PCI DSS v4.0/4.0.1 Attestation of Compliance or equivalent (e.g. validated P2PE listing) covering the post-March-2025 future-dated requirements.	0% n=1	Unknown F	Unknown F	No B	Unknown	Unknown	Unknown	Unknown	Unknown
reliability-mfa-role-based-access floor Multi-factor authentication is enforceable on back-office and POS administrative logins, with role-based permissions.	50% n=3	Partial B	Partial D	Partial D	Unknown	Unknown	Unknown	Unknown	Unknown
reliability-self-serve-training floor A public, free training library (video/LMS) and a practice/training mode on the terminal exist for staff onboarding.	67% n=3	Yes C	Partial D	Partial B	Unknown	Unknown	Unknown	Unknown	Unknown
reliability-failover-terminal-role diff Any terminal can assume the master/server role automatically if the designated primary terminal or local server fails.	0% n=1	Unknown F	Unknown F	No B	Unknown	Unknown	Unknown	Unknown	Unknown
reliability-cellular-backup Terminals support an automatic cellular/LTE failover for connectivity, first-party or documented.	25% n=2	Partial D	Unknown F	No B	Unknown	Unknown	Unknown	Unknown	Unknown

Commercial, compliance & data ownership

Claim	Adoption	Flipdish	Petpooja	Nory	storekit	Restroworks	Sapaad	Tevalis	Zonal
commercial-month-to-month-contract diff Vendor publicly offers a month-to-month subscription with no minimum multi-year term commitment for its core POS software tier.	17% n=3	No B	Partial B	No B	Unknown	Unknown	Unknown	Unknown	Unknown
commercial-no-early-termination-fee diff Vendor's published terms of service or MSA state no early termination fee / no liquidated damages for cancelling the software subscription before term end.	17% n=3	No B	Partial B	No E	Unknown	Unknown	Unknown	Unknown	Unknown
commercial-autorenew-terms-published The auto-renewal term and the required cancellation notice window (e.g. 30/60/90 days) are stated in publicly accessible contract terms rather than only in a signed quote.	43% n=7	Yes B	Partial B	Yes B	Partial C	No B	Unknown F	No C	No C
commercial-processing-not-bundled diff floor The POS software can be purchased and operated with a third-party payment processor of the operator's choice (no mandatory in-house processing lock).	50% n=3	No B	Partial D	Yes B	Unknown	Unknown	Unknown	Unknown	Unknown
commercial-interchange-plus-published diff Vendor publishes an interchange-plus (cost-plus) processing rate option with the markup stated as a specific bps + per-transaction figure, rather than only blended/flat card-present rates.	0% n=3	No C	No F	No B	Unknown	Unknown	Unknown	Unknown	Unknown
commercial-rate-increase-clause diff The processing agreement caps or prohibits unilateral vendor-initiated rate increases outside of pass-through interchange/network changes, or grants penalty-free exit on any increase.	25% n=2	No B	Unknown F	Partial B	Unknown	Unknown	Unknown	Unknown	Unknown
commercial-pricing-published Per-location and per-additional-terminal software pricing is published as specific dollar figures on the vendor's public site (not 'contact sales' only).	21% n=7	Partial C	No C	No B	Yes C	No C	No C	Unknown F	No C
commercial-module-unbundling diff floor Individual modules (online ordering, KDS, loyalty, inventory, payroll, marketing) can be purchased à la carte and cancelled independently without repricing the base POS subscription.	50% n=3	Partial C	Partial D	Partial B	Unknown	Unknown	Unknown	Unknown	Unknown
commercial-hardware-purchase-outright floor All required terminals, KDS screens, and printers can be purchased outright at a published price, with no mandatory multi-year hardware lease or rental.	50% n=6	Partial C	Partial E	No B	Partial B	Unknown F	Yes B	Partial C	Unknown F
commercial-hardware-not-locked diff floor Vendor documents support for at least one non-proprietary/third-party hardware option (e.g. standard iPad, Epson/Star ESC/POS printers, generic cash drawer) rather than requiring vendor-only devices.	50% n=3	Partial B	Partial D	Partial E	Unknown	Unknown	Unknown	Unknown	Unknown
commercial-implementation-fee-published One-time implementation, menu-build, onboarding, and training fees are published as specific amounts or explicitly stated as $0.	33% n=3	No C	No C	Yes C	Unknown	Unknown	Unknown	Unknown	Unknown
commercial-data-export-self-serve floor Operators can self-serve export their full transactional history (orders, line items, payments, labor) to CSV or a documented API without contacting support or paying a fee.	50% n=3	Partial B	Partial B	Partial B	Unknown	Unknown	Unknown	Unknown	Unknown
commercial-export-customer-and-loyalty diff Guest/customer records, loyalty balances or point ledgers, and gift-card liability balances are exportable in machine-readable form by the operator.	33% n=3	Partial A	Partial D	No B	Unknown	Unknown	Unknown	Unknown	Unknown
commercial-post-termination-export-window diff floor Contract or documentation specifies a post-termination data retrieval window (a defined number of days during which the operator can still export their data) rather than immediate cutoff.	67% n=3	Partial B	Yes B	Partial B	Unknown	Unknown	Unknown	Unknown	Unknown
commercial-data-ownership-clause diff Published terms explicitly state the merchant owns its transaction and customer data, and constrain the vendor's right to use or resell that data (beyond aggregated/de-identified use) for its own products or marketing.	33% n=3	Partial B	No B	Partial B	Unknown	Unknown	Unknown	Unknown	Unknown
commercial-source-available-selfhost The POS is source-available or open source with a documented self-hosting option (source published under an OSI or source-available license, not merely an open API).	0% n=3	No B	No B	No B	Unknown	Unknown	Unknown	Unknown	Unknown
commercial-pci-p2pe-tokenization Vendor documents validated P2PE or hardware-encrypted card entry plus tokenization such that the merchant's PCI scope is reduced to SAQ A / SAQ P2PE-HW, and names the applicable SAQ.	0% n=1	Unknown F	Unknown F	No B	Unknown	Unknown	Unknown	Unknown	Unknown
commercial-pci-dss-4-controls Vendor documents PCI DSS v4.0.1 future-dated controls in effect since 31 Mar 2025 — notably MFA for all access to the cardholder data environment including POS and back-office logins, and (for hosted ordering pages) payment-page script integrity monitoring per Req 6.4.3/11.6.1.	0% n=1	Unknown F	Unknown F	No B	Unknown	Unknown	Unknown	Unknown	Unknown
commercial-soc2-attestation Vendor states it holds a current SOC 2 Type II (or ISO 27001) attestation and will provide the report under NDA via a trust center or on request.	0% n=1	Unknown F	Unknown F	No B	Unknown	Unknown	Unknown	Unknown	Unknown
commercial-privacy-dsar-tooling floor Product provides in-app tooling for CCPA/CPRA and GDPR data-subject requests — locating, exporting, and deleting an individual guest's records — plus a published DPA the operator can execute.	50% n=3	Partial B	Partial D	Partial B	Unknown	Unknown	Unknown	Unknown	Unknown
commercial-wcag-kiosk-accessibility diff Vendor publishes an accessibility conformance report (VPAT/ACR) claiming WCAG 2.1 AA (or later) for its self-order kiosk and consumer web-ordering surfaces, including a documented tactile/audio non-visual access mode on kiosks.	25% n=2	Partial B	Unknown F	No B	Unknown	Unknown	Unknown	Unknown	Unknown
commercial-dual-pricing-compliant diff POS supports card-network-compliant dual pricing / cash discount or surcharging with automatic exclusion of debit and prepaid cards from any surcharge, and required receipt and menu-board disclosure of the fee.	0% n=1	Unknown F	Unknown F	No B	Unknown	Unknown	Unknown	Unknown	Unknown